3Com Megahertz®
10/100 LAN PC Card
User Guide
http://w w w.3com.com/
Part No. 09-1527-000
Published December 1998
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CONTENTS
1 INSTALLING THE PC CARD
Inserting the LAN Card
Disconnecting the Cable from the Card 3
LAN Card LEDs
2
4
2 SETUP FOR WINDOWS 98
Before You Begin Installation
5
Setup Procedure
Confirming Installation
Troubleshooting Windows 98 Installations
Uninstalling the Card
5
6
7
8
3 SETUP FOR WINDOWS 95
Before You Begin Installation
9
Determining Your Windows 95 Version
Setup Procedures 10
9
Windows 95 Version A 10
Windows 95 OSR 2 11
Confirming Installation (Version A and OSR 2) 12
Troubleshooting Windows 95 Installations 13
Uninstalling the Card 14
4 SETUP FOR WINDOWS NT
Before You Begin Installation 15
Setup Procedure 15
Setup With No Networking Installed 15
Setup With Networking Installed 17
Troubleshooting Windows NT Installations 17
Uninstalling the Card 18
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5 HELP AND SUPPORT
Other Operating Systems Supported 19
Other Networks Supported 19
On-Line Documentation 20
Windows NT 3.51, Windows 3.x, DOS 20
DOS Diagnostics Help Library 20
Online Technical Services 21
World Wide Web Site 21
3Com FTP Site 21
3Com Bulletin Board Service 21
3ComFacts Automated Fax Service 22
Support from Your Network Supplier and 3Com 22
Returning Products for Repair 22
3COM CORPORATION LIMITED WARRANTY
FCC CLASS B STATEMENT
FCC DECLARATION OF CONFORMITY
INDUSTRY CANADA CLASS B EMMISSION COMPLIANCE
STATEMENT
AVIS DE CONFORMITÉ À LA RÉGLEMENTATION
D’INDUSTRIE CANADA
VCCI CLASS B STATEMENT
3COM END USER SOFTWARE LICENSE AGREEMENT
SPECIFICATIONS
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INSTALLING THE PC CARD
1
The 3Com Megahertz® 10/100 LAN PC Card (model
3CCFE574BT) connects a computer to an Ethernet or
Fast Ethernet network.
This guide describes LAN card installation and setup for
Windows 98®, Windows 95®, and Windows NT®. Refer to
systems not described in this guide.
■
■
■
See“On-Line Documentation” on page 20 for details
with your Web browser.
For details on accessing on-line help from DOS,
Windows 3.x, and Windows NT 3.51, see “Windows
NT 3.51, Windows 3.x, DOS” on page 20.
If your computer does not have a Web browser
installed, see “DOS Diagnostics Help Library” on
page 20.
Check the on-line documentation for the latest information
on this product, including Release Notes. You can also
obtain the same information from the README.TXT file in
the \HELP directory on the Installation Disk.
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2
CHAPTER 1: INSTALLING THE PC CARD
Inserting the LAN Card
Slide the LAN card into the card slot as shown below. The
power to the computer can be on or off. Without forcing
the card, push until it seats firmly.
If you do not know how to insert cards in your computer,
refer to the documentation supplied with your computer
on using PC Card (PCMCIA) slots.
Cabling the LAN Card and Connecting to the Netw ork
All connectors should seat easily without forcing.
With the icon side up, attach the PC card cable to the LAN
card as shown above. Connect the network cable to the PC
card cable and to the network port.
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Disconnecting the Cable from the Card
3
Disconnecting the Cable from the Card
The PC card cable locks in place when you connect it to the
card. Do not pull or twist it when disconnecting it from the
LAN card.
To release the cable from the card, squeeze the release clips
located on the sides of the connector, as shown in the
following illustration.
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4
CHAPTER 1: INSTALLING THE PC CARD
LAN Card LEDs
Once the card is connected to the network and the
network drivers are installed (described in the following
chapters) you will be able to use the connector LEDs to
verify link integrity.
Table 1 LAN Connector LEDs
LED
On
Off
Flashing
10 Mbps
Good 10BASE-T
connection between
PC Card and hub
No connection.
(Off when 100 LNK
LED is on.)
There may be a
problem with your
physical connection.
Check that all cables
are connected
100 Mbps Good 100BASE-TX
connection between
No connection.
(Off when 10 LNK
LED is on.)
securely.
PC Card and hub
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SETUP FOR WINDOWS 98
2
Before You Begin Installation
Before installing the network driver software, obtain the
following information from your MIS department:
■
■
For Windows 98 networking, your computer name and
workgroup name.
For your network account, your user name and password.
Setup Procedure
1
Install the card as described in Chapter 1.
Windows 98 automatically detects the card, displays a New
Hardware Found dialog box, and looks for information
about the card.
2
When ready to configure the new hardw are,
Window s 98 opens the Add New Hardw are Wizard.
Select Search for the best driver for your device and
click Next.
3
4
Select Floppy Drives, insert the LAN card Installation
Disk, and click Next.
After finding the files on the disk, the hardw are
w izard displays the card name, FE574B-3Com 10/100
LAN PCCard-Fast Ethernet. Click Next to copy the
required files.
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6
CHAPTER 2: SETUP FOR WINDOWS 98
5
Insert the Window s 98 CD if prompted. Optionally,
you may specify a location on the hard disk w here
the Window s 98 files reside. Typically, this location is
C:\WINDOWS\OPTIONS\CABS. Click OK to copy the
files needed for the Ethernet interface.
There may be a period of inactivity while the system checks
your current network configuration. How much time this
takes depends on your settings for network software
components.
6
Click Finish. When Window s 98 prompts w hether to
reboot the computer, remove the Installation Disk
from the floppy drive and click YES.
Confirming Installation
1
2
3
Double-click the My Computer icon.
Double-click the Control Panel icon.
Double-click the System icon. The System Properties
box appears, detailing your system setup.
4
5
Click the Device Manager tab. A list of devices
appears, arranged by type.
Double-click Netw ork Adapters. The LAN card name,
FE574B-3Com 10/100 LAN PCCard-Fast Ethernet,
appears, confirming successful installation.
6
Double-click the entry for the LAN card to display a
description of the card and its current status. The
device status should indicate “This device is w orking
properly.”
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Troubleshooting Windows 98 Installations
7
Troubleshooting Window s 98 Installations
Basic troubleshooting, Inspect all cables and connections.
applicable for all
Check whether your card is fully inserted into the slot.
problem situations.
Verify that you have the latest BIOS for your system. If
not, check the Web site for your computer and follow the
BIOS upgrade instructions.
Check for multiple installations of the card.
Check whether your system’s PCMCIA or CardBus
Controller is installed and running properly: go to
Control Panel/System/Device Manager/PCMCIA Card.
Verify that the controller is present and shows no errors.
Open Control Panel/PC Card to confirm that the system
recognizes your card.
In Control Panel/Network make sure that you have the
correct clients and protocols installed.
The LAN device is not Use Control Panel/System/Device Manager to inspect the
functional. LED on the status of your LAN card.
connector is off or
mismatches the real
network speed.
If you see a red “X”, enable the card by checking the
appropriate box under Properties.
If you see a yellow exclamation mark, click the icon to see
what the conflict is. Verify that there are adequate system
resources. Try to free system resources (for example, disable
the infrared port), then remove and reinstall the card.
Losing network
connection after
disconnecting or
changing the media
speed.
This can occur when using NetWare servers and IPX/SPX
protocol. It happens when the frame type is selected
automatically. A temporary solution is to reboot after
disconnecting and reconnecting the cable in NetWare
networks. The permanent solution is to use specific frame
types such as 802.2 or 802.3.
Need to force speed
and duplex settings.
In most cases, the automatic settings work fine. However,
if you to need to force speed or duplex settings to match
those of an attached device:
1 Open Control Panel/Network
2 Double click the LAN card.
3 Click the Advanced tab.
4 Highlight Network Link Selection and choose the
correct speed.
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8
CHAPTER 2: SETUP FOR WINDOWS 98
Slow or dropped
connection on a
The switch may be forced to 10 Mbps. Open
Control Panel/Network/Advanced and disable Auto
10/100 switch or hub. Polarity.
1 Open Control Panel/Network
2 Double click the LAN card.
3 Click on the Advanced tab.
4 Highlight Automatic Polarity Selection and choose
Disable.
Uninstalling the Card
Sometimes previous or unfinished installations leave
problems that affect card operation. If the card installation
is unsuccessful for any reason, your best course may be to
remove the card and its software and repeat the installation
procedures with a fresh installation of the operating
system. Possible problems may be indicated if:
■
■
■
The card is not working.
Windows 98 is not detecting the card.
The system issues a warning tone at startup.
If you are having any of these problems:
1
2
3
4
Open Control Panel/System/Device Manager.
Select the LAN card components and click Remove.
Remove the LAN card from the card slot.
Reboot and reinstall the card.
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SETUP FOR WINDOWS 95
3
Before You Begin Installation
■
■
■
Determine which version of Windows 95 is installed on
your computer.
Obtain the Installation Disk that shipped with the LAN
Card.
Ask the MIS department for your network file server
name, your network account user name, and your
password.
Determining Your Window s 95 Version
Before setting up the card, you must know which version
of Windows 95 is installed on your computer. Version A, an
early version of Windows 95, is still installed on many
computers. Most newer computers, especially those which
come with Windows 95 already installed, run OSR 2 (also
called version B or version C). These versions of Windows
95 require different files and different setup procedures.
Follow these steps to find out which version of Windows
95 you are running:
1
2
In the Window s 95 Control Panel, double-click System
to display the System Properties dialog box.
Click the General Tab to display the Window s 95
version information.
■
Version A is identified as 4.00.950 or 4.00.950a.
OSR 2 is identified as 4.00.950b or 4.00.950c.
■
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10
CHAPTER 3: SETUP FOR WINDOWS 95
Setup Procedures
Window s 95 Version A
If a “New Hardware Found” dialog box appears, skip to
step 8.
1
Open the Control Panel and double click the PCMCIA
icon.
If you are asked whether you are using a PC Card to install
windows, ignore the prompt.
2
3
4
Click Next.
Click No to the prompt about real-mode drivers.
Click Next if prompted to remove the Real Mode
drivers.
5
6
7
Click Finish.
Click Yes to shut dow n the PC.
When shutdow n is complete, install the LAN card as
described Chapter 1 and reboot.
8
After reboot, w hen the New Hardw are Found dialog
box appears, select Driver from disk provided by
hardw are manufacturer and click OK.
9
Insert the Installation Disk in drive A and click OK.
10 If the softw are prompts for Location Information,
enter the requested location information and click OK.
If the software prompts for Computer Name and Work
Group Name, type the names as supplied by your MIS
department and click OK.
■
■
■
The computer name is the name of your PC (up to 15
characters, no blank spaces).
A workgroup is composed of a community of PCs and
contains shared resources (such as printers).
If you use peer-to-peer networking, the workgroup
name is your peer group.
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Setup Procedures
11
11 If you are prompted for Window s 95 files, enter the
directory path for Window s 95 (on most hard disks,
c:\w indow s\options\cabs) or insert the Window s 95
CD and specify the \WIN95 directory.
When installation is complete, Windows 95 prompts for
restart.
12 Remove the Installation Disk and click Yes.
When the software restarts, log on to your network using
the user name and password supplied by your MIS
department.
Window s 95 OSR 2
If a “Update Device Driver Wizard” dialog box apprears,
skip to step 8.
1
Open the Control Panel and double click the PCMCIA
icon.
If you are asked whether you are using a PC Card to install
windows, ignore the prompt.
2
3
4
Click Next.
Click No to the prompt about real-mode drivers.
Click Next if prompted to remove the Real Mode
drivers.
5
6
7
Click Finish.
Click Yes to shut dow n the PC.
When shutdow n is complete, install the LAN card as
described Chapter 1 and reboot.
8
Follow the instructions in the Update Device Driver
Wizard dialog box. Insert the LAN card Installation
Disk in the floppy drive and click Next.
If the Update Device Driver window does not appear, see
the troubleshooting table at the end of this chapter.
9
After the system finds the installation files on the
disk, it displays the card name, FE574B-3Com 10/100
LAN PCCard-Fast Ethernet. and prompts for the
location of the driver files.
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12
CHAPTER 3: SETUP FOR WINDOWS 95
10 Click Finish to copy the files needed for the Ethernet
interface.
■
If prompted for the LAN Card Installation Disk, indicate
the floppy drive as the location of the files.
■
If prompted for Windows 95 files, indicate your
CD-ROM drive or type the path to the directory where
your Windows 95 files reside. Normally, this path is
C:\WINDOWS\OPTIONS\CABS.
Click OK to finish copying the required files.
11 If Window s 95 opens the Netw ork Setup box, supply
your computer name and w orkgroup name, then click
Close.
12 When Window s 95 prompts w hether to reboot the
computer, remove the Installation Disk from the
floppy drive and click YES.
Confirming Installation (Version A and OSR 2)
1
2
3
Double-click the My Computer icon.
Double-click the Control Panel icon.
Double-click the System icon. The System Properties
box details your system setup.
4
5
Click the Device Manager tab.
From the list of devices, double-click Netw ork
Adapters. The display should show the LAN card
name, confirming successful installation.
6
Double-click the entry for the LAN card to display a
description of the card and its current status. It
should display “This device is w orking properly.”
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Troubleshooting Windows 95 Installations
13
Troubleshooting Window s 95 Installations
Symptom
Solution
Basic
Inspect all cables and connections.
troubleshooting,
applicable for all
problem
Check whether your card if fully inserted into the slot.
Verify whether you have the latest BIOS for your system. If not,
check the Web site for your computer and follow the BIOS
upgrade instructions.
situations.
Check for multiple installations of the card.
Check whether your system’s PCMCIA or
CardBus Controller is installed and running properly:
go to Control Panel/System/Device Manager/PCMCIA Card.
Verify that the controller is present and shows no errors.
Open Control Panel/PC Card to confirm that the system
recognizes your card.
In Control Panel/Network application, make sure that you have
the correct clients and protocols installed.
At installation,
Update Device
Driver window
does not appear.
The LAN card may have already been installed.
The LAN card may have been installed as “Other Devices”
because of a previous faulty installation.
PCMCIA may not be enabled on your system.
The LAN device is Use Control Panel/System/Device Manager to inspect the status
not functional.
LED on the
connector is off
or mismatches
the real network
speed.
of your LAN card.
If you see a red “X”, enable the card by checking the
appropriate box under Properties.
If you see a yellow exclamation mark, click on the icon to see
what the conflict is. Verify that there are adequate system
resources. Try to free system resources (for example, disable
the infrared port), then remove and reinstall the card.
Losing network
This can occur when using NetWare servers and IPX/SPX
connection after protocol. It happens when the frame type is selected
disconnecting or automatically. A temporary solution is to reboot after
changing the
media speed
disconnecting and reconnecting the cable in NetWare
networks. The permanent solution is to use specific frame types
such as 802.2 or 802.3.
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14
CHAPTER 3: SETUP FOR WINDOWS 95
Need to force
In most cases, the automatic settings work fine. However, if
speed and duplex you to need to force speed or duplex settings to match those
settings.
of an attached device:
1 Open Control Panel/Network
2 Double click the LAN card.
3 Click on the Advanced tab.
4 Select Network Link Selection and choose the correct speed.
Slow or dropped The switch may be forced to 10 Mbps. Open
connection on a
10/100 switch or
hub.
Control Panel/Network/Advanced and disable Auto Polarity.
1 Open Control Panel/Network
2 Double click the LAN card.
3 Click on the Advanced tab.
4 Highlight Automatic Polarity Selection and choose Disable.
Uninstalling the Card
Sometimes previous or unfinished installations leave
problems that affect card operation. If the card installation
is unsuccessful for any reason, your best course may be to
remove the card and its software and repeat the installation
procedures with a fresh installation of the operating
system. Possible problems may be indicated if:
■
■
■
The card is not working.
Windows 95 is not detecting the card.
The system issues a warning tone at startup.
If you are having any of these problems:
1
2
3
4
Open Control Panel/System/Device Manager.
Select the LAN card components and click Remove.
Remove the LAN card from the card slot.
Reboot normally and reinstall the card.
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SETUP FOR WINDOWS NT
4
Before You Begin Installation
Which Windows NT setup procedure you use depends on
whether networking has already been installed on your
computer. Verify with your MIS department which network
driver installation instructions you should use.
Before setting up the card, you will need to know:
■
■
Your network file server name, network account user
name, and password.
The Protocol used in the Microsoft Windows network
(NWLink IPX/SPX compatible transport, TCP/IP protocol,
NetBEUI protocol).
■
■
The Name of the NT Server domain or workgroup to
which you belong.
Your IP address (unless you are using DHCP).
Setup Procedure
Setup With No Netw orking Installed
1
In the Control Panel, double-click Netw ork.
2
When the system prompts: ”Window s NT Netw orking
is not installed. Do you w ant to install it now ?”, click
Yes. This opens the Netw ork Setup Wizard.
3
4
Check Wired to the netw ork and click Next.
When the system prompts to have setup start
searching for a netw ork adapter, click Select from
List.
5
Click Have Disk. Put the Installation Disk in the floppy
drive and click OK.
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16
CHAPTER 4: SETUP FOR WINDOWS NT
6
When the Select OEM Option w indow opens, select
FE574B-3Com 10/100 LAN PCCard-Fast Ethernet and
click OK.
7
8
The Netw ork Adapters list show s a check mark next
to the 3Com LAN card. Click Next to continue.
In the Netw ork Protocols list, place a check mark next
to each netw ork protocol required for your site and
click Next.
9
In the Netw ork Services w indow, place a check mark
in the box next to each desired service. Unless you
are follow ing specific guidelines from your MIS
department, select the default settings.
10 Click Next to install the selected components.
11 When prompted, enter the path to the Window s NT
installation files (for example, D:\i386 on the NT CD)
and click Continue.
When the system prompts again for NT files, click Continue.
12 In the 3Com LAN card dialog box, accept the default
settings and click Continue.
The default settings work in most instances. However, you
may specify network link settings, auto polarity, and IRQ
and I/O values.
13 When the w indow for enabling or disabling protocols
opens, click Next.
14 When NT is ready to start the netw ork, click Next to
copy the netw ork files.
15 Provide your computer name and w orkgroup or
domain name w hen prompted.
16 When the system displays “Netw orking has been
installed on your computer,” click Finish.
17 When prompted to reboot the computer, remove the
Installation Disk from the floppy drive and click Yes.
If you had Service Pack 3 installed prior to setting up the
LAN card, you should reinstall it now.
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Troubleshooting Windows NT Installations
17
Setup With Netw orking Installed
1
2
3
In the Control Panel, double-click Netw ork.
Open the Adapter tab and click Add.
Click Have Disk. Put the Installation Disk in the floppy
drive and click OK.
4
5
When the Select OEM Option w indow opens, select
FE574B-3Com 10/100 LAN PCCard-Fast Ethernet and
click OK.
In the 3Com LAN card dialog box, accept the default
settings and click Continue.
The default settings work in most instances. However, you
may specify network link settings, auto polarity, and IRQ
and I/O values.
6
After Window s copies all of the required files, it
displays the LAN card name, FE574B-3Com 10/100
LAN PCCard-Fast Ethernet. Click Close.
7
8
Depending on your current netw ork settings, you
may see the Microsoft TCP/IP Properties screen.
When prompted to reboot the computer, remove the
Installation Disk from the floppy drive and click Yes.
Troubleshooting Window s NT Installations
Basic troubleshooting, Inspect all cables and connections.
applicable for all
Check whether your card if fully inserted into the slot.
problem situations.
Verify whether you have the latest BIOS for your system. If
not, check the Web site for your computer and follow the
BIOS upgrade instructions.
The event log lists any problems found during system
operation. To check the event log for errors, select
Programs/Admin Tools/Event Viewer from the Start menu.
Failure after
Suspend/Resume.
This usually indicates a power-management problem.
Since Windows NT 4.0 does not support power
management, we recommend that you disable power
management in the BIOS. Make sure you have the latest
BIOS for your computer or upgrade your software from
Microsoft.
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18
CHAPTER 4: SETUP FOR WINDOWS NT
Card not functioning. Open Windows NT Diagnostics. From Start menu, select
Programs/Admin Tools/Windows NT Diagnostics.
Check for resource conflicts and make sure the settings
for the LAN card are valid.
Need to force speed
and duplex settings.
In most cases, the automatic settings work fine. However,
if you need to force speed and duplex settings to match
those of an attached device:
1 Open Control Panel/Network.
2 Click on the Adapters tab.
3 Select Link Settings and specify the desired values.
Slow or dropped
connection on a
10/100 switch
The switch may be forced to 10Mbps. Open
Control Panel/Network. Click on the Adapters tab, select
Properties, and disable Auto Polarity.
Uninstalling the Card
Sometimes previous or unfinished installations leave
problems that affect card operation. If the card installation
is unsuccessful for any reason, your best course may be to
remove the card and its software and repeat the installation
procedures with a fresh installation of the operating
system. Possible problems may be indicated if:
■
■
■
The card is not working.
Windows NT is not detecting the card.
The system issues a warning tone at startup.
If you are having any of these problems:
Remove the LAN card from the card slot.
Open Netw ork/Adapters.
1
2
3
and click Remove.
4
Reboot and reinstall the card.
This procedure removes the card only. Users who choose to
remove all networking components should remember to
use the setup procedure described in “Setup With No
Networking Installed” on page 15.
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HELP AND SUPPORT
5
Other Operating Systems Supported
The LAN card supports Windows NT 3.51, Windows for
Workgroups, Windows 3.x, and DOS.
In addition, the LAN card supports AutoLink for Novell
NetWare under Windows 3.x, Windows for Workgroups,
and DOS.
Information on setting up the card for these operating
systems is available in the on-line documentation supplied
with the LAN card. For setup information and details, see
“On-Line Documentation”.
Other Netw orks Supported
The LAN card supports the networking systems listed in
Table 2.
Table 2 Network Drivers Supported
NDIS 3 32-bit miniport driver
NDIS 2 real mode driver
IBM LAN Server (DOS)
Artisoft LANtastic
NetWare
Banyan VINES
Microsoft LAN Manager
DEC PATHWORKS
For information on setup for these networks, see the DOS
Diagnostics help files. Refer to “DOS Diagnostics Help
Library” on page 20.
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20
CHAPTER 5: HELP AND SUPPORT
On-Line Documentation
You must have a Web browser installed to open the LAN
card on-line help. A connection to the network is not
required for reading the document, although active links
to key 3Com Web sites are supported.
Window s 98, Window s 95, and Window s NT 4.0
To install the help document for Windows 98, Windows
95, Windows NT put the Installation Disk in the floppy
drive, open the Start menu and select Run, and run
A:\WINSETUP.
When setup is complete, you can open the document with
your browser:
1
2
3
4
5
Click the Window s Start menu.
Select Programs.
Select 3Com PC Card Utilities.
Select 3Com FE574B.
Select On-Line Help.
Window s NT 3.51, Window s 3.x, DOS
DOS, Windows 3.x, and Windows NT 3.51 users can open
the HTML file directly from the floppy drive. From your
browser, open A:\HTML\HELP574.HTM.
To install the help document on your hard disk, create a
top-level directory called \HELP574. Copy the files from
A:\HTML to the new folder. From your browser, open
C:\HELP574\HELP574.HTM.
DOS Diagnostics Help Library
If you do not have a Web browser, you can find more
information in the DOS Diagnostics help library. To run
Diagnostics, put the Installation Disk in your floppy drive
and run A:\INSTALL.
For details on running the DOS diagnostics program, see
the INSTRUCT.TXT file in the HELP directory on the
Installation Disk.
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Online Technical Services
21
Online Technical Services
3Com offers worldwide product support 24 hours a day,
7 days a week, through the following online systems:
■
■
■
■
World Wide Web site
3Com FTP site
3Com Bulletin Board Service (3Com BBS)
SM
3ComFacts automated fax service
World Wide Web Site
Access the latest networking information on the
3Com Corporation World Wide Web site by entering
the URL into your Internet browser:
This service provides access to online support information
such as technical documentation and software library, as
well as support options ranging from technical education
to maintenance and professional services.
3Com FTP Site
Download drivers, patches, software, and MIBs across the
Internet from the 3Com public FTP site.
To connect to the 3Com FTP site, enter the following
information into your FTP client:
■
■
■
Hostname: ftp.3com.com (or 192.156.136.12)
Username: anonymous
Password: <your Internet e-mail address>
A user name and password are not needed with Web
browser software such as Netscape Navigator and
Internet Explorer.
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for
3Com products. This service is available through analog
modem or digital modem (ISDN)
To reach the service by analog modem at a data rate of up
to 53,333 bps, set your modem to 8 data bits, no parity,
and 1 stop bit and dial 1 847 262-6000 to connect.
For faster access (up to 64 Kbps), ISDN users can dial the
same number using a digital modem.
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22
CHAPTER 5: HELP AND SUPPORT
3ComFacts Automated Fax Service
The 3ComFacts automated fax service provides technical
articles, diagrams, and troubleshooting instructions on
3Com products. Use a touch-tone telephone and dial
1 408 727-7021 to connect.
Support from Your Netw ork Supplier and 3Com
Many suppliers are authorized 3Com service partners who
are qualified to provide a variety of services, including
network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including
revision levels
■
■
Diagnostic error messages
Details about recent configuration changes, if
applicable
If you are unable to obtain assistance from the 3Com
online technical resources or from your network supplier,
3Com offers technical telephone support services. To
contact 3Com from North America, dial 1 800 NET 3Com
(1 800 638-3266). Have product information ready as
described above.
Refer to on-line help for information on international
customer support.
Returning Products for Repair
Before you send a product directly to 3Com for repair, you
must first obtain a Return Materials Authorization (RMA)
number. Products sent to 3Com without RMA numbers will
be returned to the sender unopened, at the sender’s expense.
To obtain an RMA number, call 1 800 NET 3Com
(1 800 638-3266) or send a fax to 1 408 326-7120.
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3Com Corporation LIMITED WARRANTY
HARDWARE
3Com warrants its hardware products to be free from defects in workmanship and materials, under
normal use and service, for the following lengths of time from the date of purchase from 3Com or its
authorized reseller:
Network Interface Cards
Lifetime
1 year*
Other hardware products
*unless otherwise specified above
Spare parts and spares kits
90 days
If a product does not operate as warranted above during the applicable warranty period, 3Com shall,
at its option and expense, repair the defective product or part, deliver to Customer an equivalent
product or part to replace the defective item, or refund to Customer the purchase price paid for the
defective product. All products that are replaced will become the property of 3Com. Replacement
products may be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day
warranty or the remainder of the initial warranty period, whichever is longer.
SOFTWARE
3Com warrants that the software programs licensed from it will perform in substantial conformance to
the program specifications therefor for a period of ninety (90) days from the date of purchase from
3Com or its authorized reseller. 3Com warrants the media containing software against failure during the
warranty period. No updates are provided. 3Com’s sole obligation with respect to this express warranty
shall be (at 3Com’s discretion) to refund the purchase price paid by Customer for any defective software
products, or to replace any defective media with software which substantially conforms to applicable
3Com published specifications. Customer assumes responsibility for the selection of the appropriate
applications program and associated reference materials. 3Com makes no warranty or representation
that its software products will meet Customer’s requirements or work in combination with any
hardware or applications software products provided by third parties, that the operation of the software
products will be uninterrupted or error free, or that all defects in the software products will be corrected.
For any third party products listed in the 3Com software product documentation or specifications as
being compatible, 3Com will make reasonable efforts to provide compatibility, except where the
non-compatibility is caused by a “bug” or defect in the third party's product.
YEAR 2000 WARRANTY
In addition to the Hardware Products Warranty and Software Products Warranty identified above, 3Com
warrants that all Heritage 3Com products sold or licensed to Customer on and after January 1, 1998
that are date sensitive will continue performing properly with regard to such date data on and after
January 1, 2000, provided that all other products used by Customer in connection or combination with
the 3Com products, including hardware, software, and firmware, accurately exchange date data with
the 3Com products, with the exception of those products identified at 3Com’s Web site,
“Heritage 3Com product” if it is a member of a product family which was manufactured by 3Com prior
to its merger with US Robotics Corporation. This Year 2000 limited warranty does not apply to
Heritage US Robotics Corporation products. If it appears that any such product does not perform
properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com
before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its
authorized reseller, 3Com shall, at its option and expense, provide a software update which would
effect the proper performance of such product, repair such product, deliver to Customer an equivalent
product to replace such product, or if none of the foregoing is feasible, refund to Customer the
purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90)
days or until April 1, 2000, whichever is later.
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OBTAINING WARRANTY SERVICE
Customer must contact 3Com’s Corporate Service Center or an Authorized 3Com Service Center
within the applicable warranty period to obtain warranty service authorization. Dated proof of
purchase may be required. Products returned to 3Com’s Corporate Service Center must be
pre-authorized by 3Com with a Return Material Authorization (RMA) number marked on the outside of
the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended
that they be insured. The repaired or replaced item will be shipped to Customer, at 3Com’s expense,
not later than thirty (30) days after receipt of the defective product by 3Com.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in
materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty
(30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or
defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The
replacement product will normally be shipped not later than three (3) business days after 3Com’s
verification of the DOA product, but may be delayed due to export or import procedures. When an
advance replacement is provided and Customer fails to return the defective product to 3Com within
fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement
product, at list price.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under
warranty or not.
WARRANTIES EXCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM NEITHER ASSUMES NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE
THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR
ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED
USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY
LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO
REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. THIS
DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL PURPOSE.
DISCLAIMER
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or
the limitation of incidental or consequential damages for certain products supplied to consumers or the
limitation of liability for personal injury, so the above limitations and exclusions may be limited in their
application to you. When the implied warranties are not allowed to be excluded in their entirety, they
will be limited to the duration of the applicable written warranty. This warranty gives you specific legal
rights which may vary depending on local law.
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GOVERNING LAW
This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its
conflicts of laws principles and excluding the United Nations Convention on Contracts for the
International Sale of Goods.
3Com Corporation, 5400 Bayfront Plaza, Santa Clara, CA 95052-8145
FCC CLASS B STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1
2
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired
operation.
WARNING: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■
■
■
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from the one which the receiver is
connected to.
■
Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet prepared by the Federal Communications Commission helpful:
The Interference Handbook
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No.
004-000-00345-4.
Tested to comply w ith the FCC Standards for home and office use.
NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that
you use quality interface cables when connecting to this device. Changes or modifications not expressly
approved by 3Com could void the user’s authority to operate this equipment. Refer to the manual for
specifications on cabling types.
FCC DECLARATION OF CONFORMITY
We declare under our sole responsibility that the
Model:
Description:
3CCFE574BT
3Com Megahertz 10/100 LAN PC Card
to which this declaration relates, is in conformity with the following standards or other normative
documents:
■
ANSI C63.4-1992 Methods of Measurement
Federal Communications Commission 47 CFR Part 15, subpart B
15.107 (e)Class B Conducted Limits
15.109 (g)Class B Radiated Emissions Limits
Responsible Party:
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145
(408) 326-5000
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INDUSTRY CANADA CLASS B EMMISSION COMPLIANCE
STATEMENT
This Class B digital apparatus complies with Canadian ICES-003.
AVIS DE CONFORMITÉ À LA RÉGLEMENTATION D’INDUSTRIE
CANADA
Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.
VCCI CLASS B STATEMENT
This is Class B product based on the standard of the Voluntary Control Council for Interference from
Information Technology Equipment (VCCI). If this used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the equipment according to the
instruction manual.
3COM END USER SOFTWARE LICENSE AGREEMENT
IMPORTANT: Read Before Using This Product
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING
THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM
CORPORATION (“3COM”) TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF
YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE
SOFTWARE. USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS.
LICENSE: 3Com grants you a nonexclusive license to use the accompanying software program(s) (the
“Software”) subject to the terms and restrictions set forth in this License Agreement. You are not
permitted to lease, rent, distribute or sublicense the Software or to use the Software in a time-sharing
arrangement or in any other unauthorized manner. Further, no license is granted to you in the human
readable code of the Software (source code). Except as provided below, this License Agreement does
not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other rights in respect
to the Software.
The Software is licensed to be used on any workstation or any network server owned by or leased to
you, provided that the Software is used only in connection with a 3Com adapter. You may reproduce
and provide one (1) copy of the Software and supporting documentation for each such workstation or
network server on which the Software is used as permitted hereunder. Otherwise, the Software and
supporting documentation may be copied only as essential for backup or archive purposes in support
of your use of the Software as permitted hereunder. You must reproduce and include all copyright
notices and any other proprietary rights notices appearing on the Software and the supporting
documentation on any copies that you make.
NO ASSIGNMENT; NO REVERSE ENGINEERING: You may not transfer or assign the Software and/or
this License Agreement to another party without the prior written consent of 3Com. If such consent is
given and you transfer or assign the Software and/or this License Agreement, then you must at the
same time either transfer any copies of the Software as well as the supporting documentation to the
same party or destroy any such materials not transferred. Except as set forth above, you may not
transfer or assign the Software or your rights under this License Agreement.
Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly
prohibited. However, if you are a European Community (“EC”) resident, information necessary to
achieve interoperability of the Software with other programs within the meaning of the EC Directive on
the Legal Protection of Computer Programs is available to you from 3Com upon written request.
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EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or
accompanying documentation (or any copies thereof) or any products utilizing the Software or such
documentation in violation of any applicable laws or regulations of the United States and the country
in which you obtained them.
TRADE SECRETS; TITLE: You acknowledge and agree that the structure, sequence and organization
of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such trade
secrets in confidence. You further acknowledge and agree that ownership of, and title to, the Software
and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers.
UNITED STATES GOVERNMENT LEGEND: All technical data and computer software are commercial
in nature and developed solely at private expense. The Software is delivered as “Commercial Computer
Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in
FAR 2.101(a) and as such is provided with only such rights as are provided in this License Agreement,
which is 3Com’s standard commercial license for the Software. Technical data is provided with limited
rights only as provided in DFAR 252.227-7015 (Nov. 1995) or FAR 52.227-14 (June 1987), whichever is
applicable. You agree not to remove or deface any portion of any legend provided on any licensed
program or documentation delivered to you under this License Agreement.
TERM AND TERMINATION: This license will expire fifty (50) years from the date that you first use the
Software, if it is not earlier terminated. You may terminate it at any time by destroying the Software
and documentation together with all copies and merged portions in any form. It will also terminate
immediately if you fail to comply with any term or condition of this License Agreement. Upon such
termination you agree to destroy the Software and documentation, together with all copies and
merged portions in any form.
GOVERNING LAW: This License Agreement shall be governed by the laws of the State of California as
such laws are applied to agreements entered into and to be performed entirely within California
between California residents and by the laws of the United States. You agree that the United Nations
Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its entirety
from application to this License Agreement.
LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability applicable
to the Software are as stated on the Limited Warranty Card or in the product manual, whether in paper
or electronic form, accompanying the Software. Such warranties and limitations of liability are
incorporated herein in their entirety by this reference.
SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or
unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in
any way be affected or impaired and a valid, legal and enforceable provision of similar intent and
economic impact shall be substituted therefor.
ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement
between you and 3Com, supersedes all prior agreements, whether written or oral, with respect to the
Software, and may be amended only in a writing signed by both parties.
3Com is a registered trademark of 3Com Corporation.
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145
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SPECIFICATIONS
Specifications for the 3Com Megahertz 10/100 LAN PC Card (model 3CCFE574BT)
Netw ork Interface
3CCFE574BT LAN PC Card
Ethernet IEEE 802.3 10BASE-T and
Ethernet IEEE 802.3u 100BASE-TX
standards
Physical Dimensions
Length
3.370 in (85.6 mm)
0.197 in (5.0 mm)
2.126 in (54 mm)
0.86 oz (24.4 g)
Height
Width
Weight
Environmental Operating Range
Operating temperature
Relative humidity
0 to 55˚C (32 to 131˚F)
5 to 90% noncondensing
Netw ork Cable Specifications
UTP Cable Requirements:
Category 5 cable (100 Mbps) that meets the requirements of EIA/TIA-568 and
EIA/TIA TSB-36 (for example, AT&T® type 1061 or equivalent)
Pow er Requirements
Power consumption
+5 V ± 5% @ 170 mA
100BASE-TX 220 mA maximum
180 mA typical
10BASE-T 130 mA maximum
100 mA typical
Part 15, Class B
FCC Certification
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