3Com Network Card 3C389 User Manual

®
TokenLink Velocity  
Token Ring LAN  
PC Card User Guide  
A member of the 3Com TokenLink family of  
network interface cards  
Part No. 09-0536-002  
Published June 1997  
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CONTENTS  
ABOUT THIS GUIDE  
How to Use This Guide  
1
Conventions  
2
1 INTRODUCTION  
Product Features 1-1  
Overview of Point Enablers, Socket Services, Card Services,  
and Super Client Drivers 1-2  
Point Enablers 1-4  
Socket Services 1-5  
Card Services 1-5  
Super Client Drivers 1-7  
Card Services Enabler 1-7  
Card and Socket Services Versus Point Enablers 1-7  
Autoset Mode 1-8  
2 INSTALLING THE TOKENLINK VELOCITY PC CARD  
Kit Contents 2-1  
Installation Tips 2-1  
Installing the 3C389 PC Card 2-1  
Removing the 3C389 PC Card 2-5  
3 INSTALLING THE NETWORK DRIVERS  
Windows 95 Installation 3-2  
Windows 95 OSR 2 Installation 3-4  
Windows for Workgroups/NDIS 2 Installation 3-4  
Using Memory Management 3-6  
Windows NT 3.51 Installation 3-6  
Windows NT 4.0 Installation 3-8  
Novell NetWare Client 32 for Windows 95 Installation 3-9  
iii  
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OS/2 NDIS 2 Device Driver Using LAN Adapter Protocol Support  
(LAPS) 3-9  
DOS Client 16 for Novell NetWare 4.01 and  
Above Installation 3-11  
Using Memory Management 3-12  
OS/2 NDIS 2 Device Driver Using Multiprotocol Transport Service  
(MPTS) 3-12  
IBM LAN Support Program/Native Installation 3-14  
Using Memory Management 3-15  
4 LANAID AND IBM LAN CLIENT  
LANAID 4-1  
Net Address 4-2  
IBM LAN Client 4-2  
Installing LANAID 4-3  
Using LANAID to Install IBM LAN Client 4-4  
Using LANAID to Configure the 3C389 PC Card 4-7  
Running LANAID From the Command Line 4-8  
5 TROUBLESHOOTING  
Error Codes 5-3  
OS/2 NDIS Error Codes 5-3  
DXMCSMOD Error Codes 5-6  
Troubleshooting Windows 95 (NDIS 3) 5-7  
Troubleshooting Windows NT (NDIS 3) 5-8  
Running the Diagnostics Program 5-8  
Test Options 5-9  
Diagnostics Error Codes and Suggested Actions 5-10  
Initialization Error Codes 5-10  
Open Errors 5-11  
Open Error Codes 5-11  
Phases 5-12  
Errors 5-12  
Suggested Actions in Response to Open Errors 5-12  
Transmit Error Codes 5-16  
iv  
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A USING A MEMORY MANAGER  
Memory Managers with Point Enabler A-1  
Memory Managers with Card and Socket Services A-2  
Expanded Memory Specification A-4  
B SYSTEMSOFT CARD AND SOCKET SERVICES SPECIFICS  
C HOT-PLUGGABILITY AND SUSPEND/RESUME  
Windows 95 (NDIS 3) C-2  
DOS ODI Hot-Pluggability and Suspend/Resume C-3  
DOS NDIS Hot-Pluggability C-3  
OS/2 NDIS Hot-Pluggability and Suspend/Resume C-4  
D TECHNICAL SUPPORT  
Online Technical Services D-1  
World Wide Web Site D-1  
3Com Bulletin Board Service D-2  
Access by Analog Modem D-2  
Access by Digital Modem D-2  
3ComFacts Automated Fax Service D-2  
3ComForum on CompuServe Online Service D-3  
Support from Your Network Supplier D-4  
Support from 3Com D-4  
Returning Products for Repair D-6  
INDEX  
3COM CORPORATION LIMITED WARRANTY  
FCC CLASS B CERTIFICATION STATEMENT  
VCCI CLASS 2 STATEMENT  
3COM END USER SOFTWARE LICENSE AGREEMENT  
v
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FIGURES  
1-1 PC Card Software Interfaces 1-3  
2-1 Attaching the Cable to the 3C389 PC Card 2-2  
2-2 Inserting the 3C389 PC Card 2-3  
2-3 Modular UTP Cable for the 3C389 PC Card 2-4  
2-4 RJ-45 to STP Connector 2-4  
vii  
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TABLES  
1
2
Notice Icons  
2
Text Conventions  
2
4-1 Clients and Protocol Descriptions 4-5  
5-1 DOS ODI Error Codes 5-4  
5-2 DXMCSMOD Error Codes, Explanation, and Action 5-6  
5-3 Phase Nibble Explanations 5-12  
5-4 Error Condition Nibble Explanations 5-12  
5-5 Actions for Open Errors 5-13  
5-6 Recommended Actions Key 5-16  
ix  
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LIFETIME LIMITED  
WARRANTY  
3Coms EtherLink®, Fast EtherLink, TokenLink®,  
TokenLink Velocity, ATMLinkPCI, and  
FDDILinknetwork interface cards have a  
Lifetime Limited Warranty. For further details,  
please see 3Coms Limited Warranty statement  
in this guide.  
To ensure the very best 3Com service and  
support, take the time to complete the product  
registration card.  
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Customers in the countries or regions shown below should send the  
completed registration card to the appropriate address. Customers in  
other non-U.S. locations should send the registration card to the U.S.  
address on the front of the card.  
Asia  
3Com Asia Ltd., Marketing Department  
Room 2506-07, 25/F.  
Citibank Tower  
Citibank Plaza, Central  
Hong Kong  
Japan  
3Com Japan, Marketing Department  
Shinjuku Sumitomo Building 23F  
2-6-1 Nishi Shinjuku, Shinjuku-ku  
Tokyo 163-02  
Japan  
Australia, New Zealand  
Sweden, Finland, Norway,  
Denmark  
3Com Australia, Marketing Department  
99 Walker Street  
Level 7  
3Com Nordic, Marketing Department  
Torshamsgatan 39  
Box 1110  
North Sydney  
New South Wales 2060  
Australia  
164 22 KISTA  
Sweden  
Belgium, Netherlands, Luxembourg United Kingdom, Eire  
3Com Benelux B.V.,  
Marketing Department  
Nevelgaarde 8-9  
3436 ZZ  
Nieuwegein  
Netherlands  
3Com UK Ltd., Marketing Department  
Pacific House  
Third Avenue  
Globe Park Marlow-on-Thames  
Buckinghamshire, SL7 1YL  
England  
France, Israel  
3Com France, Marketing Department  
Immeuble McKinley  
BP 965  
1, Avenue de l’Atlantique  
91976 Les Ulis Courtaboeuf Cedex  
France  
Germany, Austria, Switzerland  
3Com GmbH, Marketing Department  
Gustav-Heinemann-Ring 123  
D-81739 Muenchen  
Munich  
West Germany  
Italy, Greece, Spain, Portugal,  
Malta  
3Com Mediterraneo Srl,  
Marketing Department  
Via Michelangelo Buonarroti, 1  
20093 Cologno Monzese MI  
Italy  
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ABOUT THIS GUIDE  
This guide describes how to install and configure the  
3Com 3C389 TokenLink Velocity PC Card, and is  
intended for the token ring network administrator,  
operator, or hardware installer. A knowledge of token  
ring networks and microcomputer hardware configuration  
procedures is required.  
If the information in the README.TXT file or the Release  
Notes differs from the information in this guide, follow  
the information in the README.TXT file first, the Release  
Notes second, and the user guide third. The README.TXT  
files are on the software diskettes; the printed Release  
Notes are placed in the product box or inserted in the  
user guide when the product is packed.  
How to Use This Guide  
This table shows where to find specific information in this  
guide.  
If you are looking for...  
Turn to...  
Chapter 1  
Chapter 2  
Features of the 3C389 TokenLink Velocity PC Card  
Installing the 3C389 TokenLink Velocity PC Card  
Installing the network device drivers for a specific operating system Chapter 3  
Using LANAID for network device driver configuration  
Troubleshooting and error codes  
Chapter 4  
Chapter 5  
Chapter 5  
Appendix A  
Appendix B  
Appendix C  
Appendix D  
Using the diagnostic utility  
Using a Memory Manager  
Specifics about SystemSoft Card and Socket Services  
Hot-Pluggability and Suspend/Resume  
Contacting 3Com technical support  
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2
ABOUT THIS GUIDE  
Conventions  
Table 1 and Table 2 list conventions that are used  
throughout this guide.  
Table 1 Notice Icons  
Icon Notice Type  
Alerts you to...  
Information note  
Caution  
Important features or instructions  
Risk of personal safety, system damage, or loss  
of data  
Warning  
Risk of severe personal injury  
Table 2 Text Conventions  
Convention  
Description  
Commands  
The word “command” means you must enter the  
command exactly as shown in text and press the Return  
or Enter key. Example:  
To remove the IP address, enter the following  
command:  
SETDefault !0 -IP NETaddr = 0.0.0.0  
This guide always gives the full form of a command in  
uppercase and lowercase letters. However, you can  
abbreviate commands by entering only the uppercase  
letters and the appropriate value. Commands are not  
case-sensitive.  
Screen displays This typeface represents information as it appears on  
the screen.  
Words in italicized  
type  
Italics emphasize a point or denote new terms at the  
place where they are defined in the text.  
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INTRODUCTION  
1
The 3Com TokenLink Velocity PC Card (referred to as the  
3C389 PC Card) is a network interface card (NIC) that  
provides an interface between PCs and token ring  
networks. The 3C389 PC Card is designed to operate in  
PCs with PC Card slots that comply with the standards of  
the Personal Computer Memory Card International  
Association (PCMCIA) Release 2.1, Type II slots.  
Product Features  
Fully compatible and up to 90% faster than the  
3Com TokenLink III PC Card.  
Remote Program Load (RPL) capability.  
Full-duplex ready.  
Supports the Desktop Management Interface (DMI).  
Easy to install—variable interrupt levels and I/O  
address choices.  
Choice of Plug and Play automated configuration or  
software configurable, with included graphical or  
command line tool, for fast and easy installation.  
RJ-45 cable and shielded twisted pair (STP) media  
access adapter for easy connection to either  
unshielded twisted pair (UTP) or STP cabling.  
Hot-Pluggability—conserves power and memory  
resources without removing the PC Card.  
Compliance with PCMCIA and IEEE 802.5 standards,  
Revision 2.  
Support for a variety of network operating systems  
and network applications.  
Auto Ring Speed option that automatically detects the  
data rate of the ring.  
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1-2  
CHAPTER 1: INTRODUCTION  
See the README.TXT files on the TokenDisk diskettes for  
information on 3C389 PC Card features not documented  
in the user guide.  
Overview of Point Enablers, Socket Services,  
Card Services, and Super Client Drivers  
Computers that support PC Cards have one or more PC  
Card slots, known as A, B, C... or 1, 2, 3....  
Communication between the LAN device driver and the  
PC Card is enabled by a software layer which may include  
one or more of the following programs:  
Point Enablers  
Card Services  
Socket Services  
Super Client Drivers  
Figure 1-1 shows how these programs operate relative to  
each other. A dotted line means that the program has  
fulfilled a temporary function and is no longer operating  
or resident in memory.  
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Overview of Point Enablers, Socket Services, Card Services,  
and Super Client Drivers  
1-3  
PCMCIA 2.1  
Point enabled  
LAN device  
driver  
LAN device  
driver  
Point  
Card  
enabler  
services  
Socket  
Socket  
services  
controller  
Socket  
controller  
Socket services  
enabled  
Card services  
enabled  
LAN device  
driver  
LAN device  
driver  
Socket services  
enabler  
Card services  
enabler  
Socket  
Card  
services  
services  
Socket  
Socket  
controller  
services  
Socket  
controller  
Figure 1-1 PC Card Software Interfaces  
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1-4  
CHAPTER 1: INTRODUCTION  
Point Enablers  
Windows NT currently uses a point enabler called  
PCMCIA.SYS, which currently ships with Windows NT.  
OS/2 requires Card Services.  
Point enablers are small programs that provide an  
interface directly to the PC Card controller; therefore,  
they must be written to support a particular type of  
controller. For the 3C389 PC Card, there are point  
enablers for the Intel chip (most PCs) and for the chip  
installed in the Toshiba 3300SL.  
In the DOS environment only, you have the option of  
using these point enablers instead of Card and Socket  
Services.  
Two point enablers are supplied for this PC Card:  
POINTTR.EXE—For PCs with Intel PCMCIA controllers,  
including the IBM ThinkPad, Toshiba 4500 and later,  
and many other makes.  
TOSHTR.EXE–For the Toshiba T3300SL.  
When using the point enabler, it is vitally important that  
you make certain that the system resources used by the  
PC Card are different from and do not conflict with the  
system resources and any other PC Cards installed in  
your PC.  
Advantages  
Enablers consume no memory—they remove themselves  
after configuring the PC Card.  
Disadvantages  
You must specify the slot number; the point enabler will  
enable only that slot. Therefore, the PC Card must always  
be in a specific slot.  
In some PCs, the slot may not be switched off when the  
PC is in suspend mode, so the PC Card will continue to  
consume power.  
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Socket Services  
1-5  
When configuring two or more PC Cards, you must  
allocate memory and interrupt resources manually.  
Socket Services  
This is a BIOS-type interface that provides a way to gain  
access to the PC Card sockets (slots) of a PC. It identifies  
how many sockets your PC has and detects the insertion or  
removal of a PC Card while the PC is switched on. It has  
an interface to Card Services. Socket Services is part of the  
PCMCIA Specification.  
The Socket Services device driver is usually provided by  
the manufacturer of the PC, because the driver must  
understand the PC's BIOS and PCMCIA controller.  
The Socket Services interface enabler shipped on  
TokenDisk diskette #2 is TOKENRNG.EXE. It will not work  
with Socket Services 2.0 or higher.  
The file TOKENRNG.EXE is an MSDOS Socket Services 1.01  
interface enabler. It uses the Socket Services that is  
included in some PCs to configure the socket and PC Card.  
It is used on machines with DATABOOK PC Card controllers  
that support the Socket Services 1.01 interface and not  
Card Services.  
Card Services  
This is a software management interface that allows  
system resources (such as memory, interrupts, slots, and  
I/O ports) to be allocated automatically when Socket  
Services has detected that a PC Card has been inserted.  
Client drivers call Card Services to allocate and de-allocate  
system resources. When Socket Services detects an  
insertion or removal of a PC Card, it sends notification to  
Card Services. Card Services then notifies its registered  
client drivers, such as IBMTOKCS.OS2, that they should  
allocate or de-allocate resources.  
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1-6  
CHAPTER 1: INTRODUCTION  
If the installation program detects Card and Socket  
Services in your PC, it will default to Autoset mode.  
Autoset mode allows your LAN driver to negotiate with  
Card Services for memory space and interrupts. This helps  
to prevent conflicts with other PC Cards that are  
installed in your PC; however, you will not know exactly  
what memory addresses and interrupts have been given  
to you.  
Card Services requires Socket Services. The Card Services  
interface is usually provided with the operating system.  
Advantages  
Ability to insert and remove PC Cards without PC  
reconfiguration and without damaging the electrical  
contacts.  
Automatic allocation of system resources.  
When used with your token ring software in Autoset  
mode, automatic configuration of your PC Card  
occurs.  
Disadvantage  
Stay-resident program that uses system memory. The  
amount varies according to the type of PC Card  
support and the drivers used.  
The file CS20TOK.EXE is a DOS Card Services 2.00  
interface enabler shipped on TokenDisk diskette #2. It uses  
the Card Services interface to configure the socket and  
the PC Card. It is used when the token ring device driver is  
not a Card Services client driver and a Card Services  
environment is desired. It works with DOS Card Services  
2.00 and higher.  
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Super Client Drivers  
1-7  
Super Client Drivers  
Many notebook PC vendors are providing customers with  
super client drivers that can enable many different PC  
Cards. PC-DOS 6.1 includes one called PCMSCD.EXE, for  
example.  
They are best used for modems and other PC Cards that  
do not have a Card Services client driver of their own. If  
you use a super client driver, try to disable support for the  
PC Card and use the 3Com client driver. 3Com drivers  
have been written to take advantage of Card Services.  
Look at the documentation for your super client driver to  
find out whether you can disable token ring support.  
Card Services Enabler  
If you want to use a token ring device driver that does  
not have built-in Card Services support on a system that  
uses Card Services, CS20TOK.EXE is supplied. This  
program is a Card Services Enabler that uses Card and  
Socket Services to configure the 3C389 PC Card. As with  
other enablers, you must specify the resources desired  
for the PC Card, and they must agree with the settings of  
the token ring device driver for the system to work  
correctly.  
Card and Socket Services Versus Point Enablers  
In principle, Card and Socket Services is the better  
method of connection because it allows you to insert or  
remove PC Cards from any slot as you want, even while  
the PC is switched on (hot-swapping) and it automatically  
allocates resources like memory, I/O ports, interrupt levels,  
and slots.  
Point Enablers, two of which are provided with the  
PC Card, are popular because they remove themselves  
from memory after having been loaded—as opposed to  
the 30-40 KB needed for Card and Socket Services.  
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1-8  
CHAPTER 1: INTRODUCTION  
For point enablers, you have to specify the slot in which a  
particular PC Card will be used and you have to specify  
memory locations, interrupt levels, and other parameters.  
This is not difficult unless you use several PC Cards at  
different times, in which case you need to make certain  
that what you specify does not conflict with any other PC  
Cards installed in your PC.  
Autoset Mode  
Card and Socket Services turns out to be most helpful  
when you have a number of PC Cards installed in your  
PC. If the installation program detects Card and Socket  
Services in your PC, it will default to Autoset mode.  
Autoset mode allows your LAN driver to negotiate with  
Card and Socket Services for memory space and  
interrupts every time you switch on your PC. This helps to  
prevent conflicts with other PC Cards that are installed in  
your PC; however, you will not know exactly what  
memory addresses and interrupts you are using.  
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INSTALLING THE  
TOKENLINK VELOCITY  
PC CARD  
2
Kit Contents  
In addition to this manual, your kit contains the following  
items:  
3Com 3C389 TokenLink Velocity PC Card  
Token ring PC Card RJ-45 cable  
Five TokenDisk diskettes  
An shielded twisted pair (STP) connector for  
connection to STP network wiring  
The 3C389 PC Card cable can be purchased separately.  
If you want additional cables, contact your 3Com  
marketing representative or your place of purchase.  
Installation Tips  
If you plan to use Card and Socket Services software,  
Version 2.0 or higher, install it and reboot your PC. The  
software may be provided with your PC or operating  
system. See Chapter 1 for a description of these services.  
The README.TXT file on TokenDisk diskette #2 contains  
more information to help you configure and customize  
the 3C389 PC Card.  
Installing the 3C389 PC Card  
The procedures in this section explain how to physically  
install the 3C389 PC Card. The installation procedure is  
summarized by the following sequence:  
Attach the RJ-45 cable to the 3C389 PC Card.  
Insert the 3C389 PC Card into the PC.  
Plug the cable into the appropriate network port.  
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2-2  
CHAPTER 2: INSTALLING THE TOKENLINK VELOCITY PC CARD  
If you are using Card and Socket Services, you may be  
able to use hot-pluggability features with your 3C389  
PC Card. See Appendix C, “Hot-Pluggability and  
Suspend/Resume” for more information  
1 Turn off the power to the PC.  
2 Attach the cable to the 3C389 PC Card (Figure 2-1).  
Retract the latch by sliding the half-circle latching button  
on the connector backwards toward the cable. The cable  
cannot be connected or disconnected unless the latch is  
retracted.  
With the part number facing down, attach the cable  
connector to the 3C389 PC Card.  
The connector can attach to the 3C389 PC Card in only  
one way. If the connector does not seem to fit, turn it  
over and gently try again.  
The cable for the 3Com 3C689 TokenLink III PC Card is not  
compatible with the 3C389 PC Card.  
PC card  
Part number  
(on bottom)  
Latching button  
Figure 2-1 Attaching the Cable to the 3C389 PC Card  
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Installing the 3C389 PC Card  
2-3  
3 Lock the cable connector to the 3C389 PC Card.  
Slide the latching button toward the 3C389 PC Card.  
You can leave the latching button retracted, so that if the  
cable is yanked, the connector will disconnect from the  
PC Card, possibly saving your PC from being pulled off a  
table.  
4 Insert the 3C389 PC Card in the slot (Figure 2-2).  
If you are using a point enabler, note which slot  
you use.  
The 3C389 PC Card can go in only one way. If you feel  
resistance before the 3C389 PC Card is fully inserted,  
remove the 3C389 PC Card, turn it over, and reinsert it.  
Figure 2-2 Inserting the 3C389 PC Card  
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2-4  
CHAPTER 2: INSTALLING THE TOKENLINK VELOCITY PC CARD  
5 Connect the PC Card cable to the network port.  
If your network uses unshielded twisted pair (UTP)  
cabling, attach the RJ-45 (8-pin modular) connector  
on the 3C389 PC Card cable (P/N 38H7044) to the  
RJ-45 network port (Figure 2-3).  
To RJ-45  
network port  
RJ-45 connector  
Credit card  
adapter cable  
Figure 2-3 Modular UTP Cable for the 3C389 PC Card  
If your network uses shielded twisted pair (STP)  
cabling, attach the RJ-45 connector on the 3C389  
PC Card cable (P/N 38H7044) to the RJ-45 end of the  
STP connector (P/N 73G8315). Attach the STP  
connector to the STP network port (Figure 2-4).  
The STP connector has been specifically designed to  
work with the 3C389 PC Card.  
STP  
network port  
Code  
number  
RJ-45  
Data connector  
Figure 2-4 RJ-45 to STP Connector  
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Removing the 3C389 PC Card  
2-5  
Verify that you are using the correct STP connector. The  
correct STP connector is labeled with the number 100.  
6 Turn on the power to the PC.  
Proceed to Chapter 3 for instructions on how to install  
the network drivers.  
Removing the 3C389 PC Card  
Removing the cable from the 3C389 PC Card makes the  
operating system behave as if the PC Card has been  
physically removed from the slot. See Appendix C for  
more information.  
Follow these steps to remove the 3C389 PC Card:  
1 Switch off the power to the PC.  
2 With the cable still attached to the 3C389 PC Card,  
remove the 3C389 PC Card from the PC.  
3 To detach the cable from the 3C389 PC Card, retract  
the latching button (the half-circle in the center of  
the connector) by sliding it backwards away from  
the 3C389 PC Card.  
4 Disconnect the cable connector from the 3C389  
PC Card.  
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INSTALLING THE NETWORK  
DRIVERS  
3
This chapter describes how to install network LAN drivers  
other than IBM LAN Client. After installation, some  
network drivers must be configured using LANAID, an  
installation and diagnostic utility described in Chapter 5.  
If you are installing the IBM LAN Client go directly to  
Chapter 5.  
Consult the following lists to determine if LANAID is  
required to configure your network driver:  
LANAID is not required to configure the following  
drivers:  
Windows 95  
Windows NT 3.51  
Windows NT 4.0  
OS/2 NDIS 2 device driver using LAPS  
OS/2 NDIS 2 device driver using MPTS  
OS/2 NDIS 2 device driver using other installation  
programs  
Warp Connect  
Warp Server  
Novell NetWare Client 32 for Windows 95  
LANAID is required to configure the following  
drivers:  
IBM LAN Support Program/Native  
IBM LAN Client  
DOS Client 16 for Novell NetWare lower than 3.12  
DOS Client 16 for Novell NetWare 3.12 and 4.0  
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3-2  
CHAPTER 3: INSTALLING THE NETWORK DRIVERS  
DOS Client 16 for Novell NetWare 4.01 and higher  
OS/2 NetWare Client  
Artisoft LANtastic 6.0, 7.0  
Banyan VINES 6.X  
Microsoft LAN Manager/NDIS  
Windows for Workgroups\NDIS 2  
Other DOS NDIS environments  
The installation procedures for the following drivers are  
found in the README.TXT file shipped on TokenDisk  
diskette #1:  
Microsoft LAN Manager, NDIS  
ARTISOFT LANtastic Versions 6.0 and 7.0  
Banyan VINES, NDIS  
DOS Client-16 for Novell NetWare lower than 3.12  
DOS Client-16 for Novell NetWare 3.12 and 4.0  
OS/2 NetWare Client  
OS/2 NDIS 2 Device Driver Using Other Installation  
Programs  
The most recent 3Com drivers are available from the  
3Com Bulletin Board Service. See Appendix D for  
information on how to connect with 3Com online  
services.  
Windows 95 Installation  
You will need your Windows 95 diskettes or CD-ROM  
during installation, unless you have copied the .CAB files  
to your hard disk.  
TokenDisk diskette #2 contains the device driver for  
Windows 95. It is recommended that you use the  
Windows 95 3C389 PC Card support software.  
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Windows 95 Installation  
3-3  
There are two versions of Windows 95: the original  
version shipped in August 1995 and the OEM Sales  
Release 2 (OSR 2). The driver installation instructions are  
slightly different in the two versions.  
1 Determine if you have OSR 2.  
Click Start, Settings, Control Panel, and System.  
If the system version number is 4.00.950 B, you are using  
OSR 2. If it is 4.00.950 A or just 4.00.950, you are using  
the original version of Windows 95.  
If you are running OSR 2, use the instructions in  
“Windows 95 OSR 2 Installation” later in this chapter.  
Otherwise, perform the following instructions.  
2 If you have not already inserted the 3C389 PC Card,  
insert it now with the cable attached.  
The PC does not detect the 3C389 PC Card if the cable is  
detached.  
If PCMCIA support has been started on your machine,  
the system will prompt you for a diskette.  
If PCMCIA support has not been started on your  
machine, do the following sub steps.  
a Click Start, Settings, and Control Panel.  
b Click PC Card (PCMCIA) to start PCMCIA support, and  
follow the instructions given.  
3 Insert TokenDisk diskette #2 into the appropriate  
floppy drive and press [Enter].  
4 Type a:\win95 [Enter]  
5 Set the displayed parameters.  
The system will list acceptable default values.  
6 Follow the instructions to copy the files.  
Windows 95 PC Card software installation is now  
complete.  
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3-4  
CHAPTER 3: INSTALLING THE NETWORK DRIVERS  
Windows 95 OSR 2 Installation  
1 If you have not already inserted the 3C389 PC Card,  
insert it now with cable attached.  
The PC does not detect the 3C389 PC Card if the cable is  
detached.  
If PCMCIA support has been started on your machine,  
the system will prompt you for a diskette.  
If PCMCIA support has not been started on your  
machine, complete the following sub steps.  
a Click Start, Settings, and Control Panel.  
b Click PC Card (PCMCIA) to start PCMCIA support, and  
follow the instructions given.  
2 When the Update Device Driver Wizard appears,  
insert TokenDisk diskette #2 and click Next to search  
the diskette for the driver.  
3 If the driver is not found on the diskette, click Other  
Locations and type:  
a:\win95  
4 When the driver is found, click Finish.  
5 Set the parameters.  
The system will list acceptable default values.  
6 Follow the displayed instructions to copy the files.  
Windows OSR 2 PC Card software installation is now  
complete.  
Windows for Workgroups/NDIS 2 Installation  
If you are installing the 3C389 PC Card in a PC that  
already has Windows for Workgroups installed, refer to  
the Microsoft Windows for Workgroups User's Guide for  
instructions on how to install and configure a third-party  
device driver.  
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Windows for Workgroups/NDIS 2 Installation  
3-5  
If you are running Windows for Workgroups Version 3.11,  
perform the following procedure:  
1 At the Network Setup window, select Networks,  
then Install Microsoft Windows Network.  
2 Change any other items for your environment, and  
click OK and Continue.  
3 When prompted to install a new PC Card, select  
Unlisted or Updated Network Adapter.  
4 When prompted to insert a diskette that contains  
the network driver, insert TokenDisk diskette #2  
and click OK.  
5 Follow the instructions as they appear on the  
window to install the device driver.  
6 Accept the defaults for Interrupt, MMIO, and SRAM.  
You will be given a chance to update these later, if  
necessary.  
7 Exit the Windows for Workgroups setup.  
8 Exit to the DOS prompt. Do not reboot your PC at  
this time.  
9 Configure the 3C389 PC Card using LANAID.  
See Chapter 5 for information on how to use LANAID.  
10 If LANAID is not already installed, install it as  
described in Chapter 4 in the section “Installing  
LANAID.”  
11 After LANAID is installed, continue with Chapter 4  
“Using LANAID to Configure the 3C389 PC Card.”  
When you get to the panel that asks for the existing  
network operating system, select Microsoft windows for  
workgroups.  
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3-6  
CHAPTER 3: INSTALLING THE NETWORK DRIVERS  
Using Memory Management  
If you are using Card and Socket Services, the  
program will default to Autoset mode, which allows  
the LAN driver to negotiate with Card and Socket  
Services for available resources. LANAID will allow you  
to select values for resources to be used by your  
3C389 PC Card such as Interrupt, memory, and I/O  
Base Address.  
If you are not using Card and Socket Services in  
Autoset mode, you must ensure that the values that  
you select for Interrupt, MMIO, and SRAM do not  
conflict with those for other PC Cards and resources  
installed in your PC (such as video, sound, COM port).  
If you are using EMM386, in most cases the memory  
exclusions will be automatically handled by LANAID.  
If you are using a memory manager, you must  
exclude the memory ranges being used by your  
3C389 PC Card (8-KB default).  
The Microsoft Windows for Workgroups PC Card  
software installation is now complete.  
Windows NT 3.51 Installation  
The NDIS 3.0 device driver for Windows NT 3.51 or  
higher requires that Service Pack 2 or higher be installed  
with your Windows NT system. It will function only in a  
PC with an Intel 82365SL or compatible socket  
controller. Windows NT does not support the Databook  
socket controllers at this time. Check your PC user guide  
to determine which controller is in your PC.  
Make sure that the 3C389 PC Card with cable attached is  
inserted before installing Windows NT.  
1 On the Windows NT desktop, open the program  
group Main.  
2 In the Main Window, double-click the Control Panel  
icon.  
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Windows NT 3.51 Installation  
3-7  
3 In the Control Panel Window, double-click the  
Network icon.  
4 Click Add Adapter.  
5 Select <Other> – Requires disk from manufacturer  
from the bottom of the Network Adapter Card drop  
down list and click Continue.  
The Insert Disk dialog box appears.  
6 Insert TokenDisk diskette #2 into the floppy drive.  
7 Type a:\nt and click OK.  
The Select OEM Option dialog box appears.  
8 Select 3C389 TokenLink Velocity PC Card and click OK.  
The 3C389 PC Card driver and its associated files will be  
copied from the diskette to the hard drive.  
9 In the 3Com TokenLink Velocity PC Card dialog box,  
click Configure.  
10 Choose either Enhanced Mode or Compatibility Mode  
and click OK.  
Enhanced Mode uses less memory for the hardware  
operation of the 3C389 PC Card. Compatibility Mode  
allows the configuration to be used by earlier token ring  
PC Cards such as the 3C689 PC Card.  
The system lists acceptable defaults.  
11 Set the displayed parameters and click OK.  
Make sure the Ring Speed parameter is set to the correct  
value.  
12 Click Save to accept the configuration.  
13 Click OK.  
14 Restart the PC.  
If this is a first time installation, Windows NT prompts you  
to enter additional NOS configuration information, such  
as client addresses and server names.  
15 Restart the PC.  
Windows NT 3.51 PC Card software installation is now  
complete.  
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3-8  
CHAPTER 3: INSTALLING THE NETWORK DRIVERS  
Windows NT 4.0 Installation  
1 Insert TokenDisk diskette #2 into the floppy drive.  
2 Right-click the Network Neighborhood icon.  
3 Select Properties.  
4 Click the Adapters tab.  
5 Click Add.  
The PC will generate a list of available NICs.  
6 Click Have Disk.  
The Insert Disk window appears.  
7 Type a:\nt and click OK.  
The Select OEM Option dialog box appears.  
8 Select 3C389 TokenLink Velocity PC Card and click  
OK.  
The 3C389 PC Card driver and its associated files will be  
copied from the diskette to the system.  
9 In the 3Com TokenLink Velocity PC Card dialog box,  
click Configure.  
10 Choose either Enhanced Mode or Compatibility  
Mode and click OK.  
Enhanced Mode uses less memory for the hardware  
operation of the 3C389 PC Card. Compatibility Mode  
allows the configuration to be used by earlier token ring  
PC Cards such as the 3C689 PC Card.  
11 Set the displayed parameters and click OK.  
Make sure the Ring Speed parameter is set to the correct  
value.  
12 Click Save to accept the configuration.  
13 Click OK.  
14 Restart the PC.  
Windows NT 4.0 PC Card software installation is now  
complete.  
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Novell NetWare Client 32 for Windows 95 Installation  
3-9  
Novell NetWare Client 32 for Windows 95 Installation  
1 Click Remove PC Cards from the Network Control  
Panel for any PC Cards that are no longer in the  
system or that you are removing.  
2 In a DOS window, change to the \windows\inf  
subdirectory.  
3 Delete the TOKENCS.INF file.  
4 Copy the new .INF file for your driver from the  
TokenDisk diskette #2 \novell\netware directory  
into the \windows\inf directory.  
5 Complete the Client 32 installation.  
6 Reboot the machine to effect the changes and load  
the new driver.  
Novell NetWare Client 32 for Windows 95 installation is  
now complete.  
OS/2 NDIS 2 Device Driver Using LAN Adapter  
Protocol Support (LAPS)  
If your OS/2 network operating system has not yet been  
installed on your PC, install it now and follow its  
instructions for installing device drivers. If an OS/2 network  
operating system has previously been installed, follow the  
instructions here for using LAPS to install device drivers.  
1 Insert TokenDisk diskette #2 into the floppy drive.  
2 Enter laps at the OS/2 prompt.  
LAPS is usually located in the \ibmcom subdirectory on  
the boot drive.  
3 Click Install.  
You will be prompted for the source of the .NIF file.  
4 Type:  
a: [Enter]  
5 Click OK when the Installation Complete message  
appears.  
You will return to the main menu.  
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3-10  
CHAPTER 3: INSTALLING THE NETWORK DRIVERS  
6 Click Configure in the main menu.  
The Select a Configuration Option menu appears.  
7 Make sure that Configure LAN Transport is  
highlighted then click Continue.  
The Configuration Workstation panel appears.  
8 From the Network Adapters group box, select  
3Com TokenLink Velocity PC Card, then click Add.  
You can edit parameter settings for this NIC. Select this  
NIC in the Current Configuration box and select Edit.  
9 In the Protocols list box, select the protocols used by  
your network application and click ADD.  
If you are not sure which ones to use, select IBM  
IEEE 802.2 and IBM OS/2 NetBIOS protocol drivers or ask  
your network administrator.  
The protocol drivers you have selected will appear under  
the NIC driver name in the Current Configuration list box.  
You can edit parameter settings for the protocols.  
Highlight a protocol and select Edit.  
10 Click OK when you have completed your selections  
for the NIC.  
You will now return to the main menu.  
11 Click Exit for the changes to take effect.  
12 Click Exit on the IBM logo panel.  
You will see messages regarding updates to the  
CONFIG.SYS file.  
13 Make sure that the correct drive and directory for  
the CONFIG.SYS file are specified, and click  
Continue.  
14 Exit the program.  
15 Select OK when asked if you want CONFIG.SYS,  
STARTUP.CMD, and PROTOCOL.INI updated.  
16 Select Exit on the Exiting LAPS window.  
17 Shut down and restart your PC for all changes to  
take effect.  
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DOS Client 16 for Novell NetWare 4.01 and Above Installation  
3-11  
OS/2 NDIS 2 device driver using LAPS installation is  
complete when the following conditions exist:  
The device driver files load successfully and there are  
no error messages.  
You are able to log on and communicate with the  
network.  
If you experience problems, go to Chapter 5,  
Troubleshooting.”  
DOS Client 16 for Novell NetWare 4.01 and  
Above Installation  
1 Insert the Novell 4.01 Diskette into the floppy disk  
drive.  
2 Type:  
install [Enter]  
Follow the steps on the panels as they appear.  
3 Record the client directory name in order to do a  
client installation.  
The default directory name is C:\NWCLIENT.  
4 At the Insert the driver disk window, insert  
TokenDisk diskette #2 and type:  
a:\novell\dos [Enter]  
5 Select Other drivers.  
6 Choose 3Com TokenLink Velocity PC Card.  
7 At the Settings for 3Com TokenLink Velocity PC Card  
window, press [Esc].  
8 At step 5, press [Enter] to finish installing NetWare.  
9 Press Enter to exit the installation tool.  
10 Configure the 3C389 PC Card.  
11 If LANAID is not already installed, install it as  
described in Chapter 4 in the section “Installing  
LANAID.”  
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3-12  
CHAPTER 3: INSTALLING THE NETWORK DRIVERS  
12 After LANAID is installed, continue with Chapter 4  
“Using LANAID to Configure the 3C389 PC Card.”  
When you get to the panel that asks for the existing  
network operating system, select Novell NetWare 16-Bit  
Client.  
Using Memory Management  
If you are using Card and Socket Services, the  
program will default to Autoset mode, which allows  
the LAN driver to negotiate with Card and Socket  
Services for available resources. LANAID will allow you  
to select values for resources to be used by your  
3C389 PC Card such as Interrupt, memory, and I/O  
Base Address.  
If you are not using Card and Socket Services in  
Autoset mode, you must ensure that the values that  
you select for Interrupt, MMIO, and SRAM do not  
conflict with those for other PC Cards and resources  
installed in your PC (such as video, sound, COM port).  
If you are using EMM386, in most cases the memory  
exclusions will be automatically handled by LANAID.  
If you are using a memory manager, you must  
exclude the memory ranges being used by your  
3C389 PC Card (8 KB default).  
The DOS Client-16 for Novell NetWare 4.01 and  
Higher installation is now complete.  
OS/2 NDIS 2 Device Driver Using Multiprotocol  
Transport Service (MPTS)  
If your OS/2 network operating system has not yet been  
installed on your PC, install it now and follow its  
instructions for installing device drivers. If an OS/2  
network operating system has previously been installed,  
follow the instructions here for using MPTS to install  
device drivers.  
1 Start MPTS by performing either of the following  
actions:  
From the OS/2 desktop, double-click the MPTS icon.  
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OS/2 NDIS 2 Device Driver Using Multiprotocol Transport Service (MPTS)  
3-13  
From an OS/2 window, go into the IBMCOM  
subdirectory and enter mpts at the OS/2 prompt.  
2 Click OK on the MPTS logo panel.  
3 Click Install.  
You will be prompted for the source of the .NIF file.  
4 Insert TokenDisk diskette #2 in the floppy drive.  
5 Click OK when the Installation Complete message  
appears.  
You will return to the main menu.  
6 Click Configure in the MPTS dialog box.  
7 On the Configure panel, make sure that LAN  
adapters and protocols is preselected and then click  
Configure at the bottom of the panel.  
8 In the Configuration panel, in the Network Adapters  
group box, select 3Com TokenLink Velocity PC Card  
and click ADD.  
You can edit parameter settings for the 3C389 PC Card.  
Highlight this NIC in the Current Configuration list box  
and click Edit. When you have finished with the  
parameter settings, click OK.  
9 In the Protocols list box, select the protocols used by  
your network application and click ADD.  
If you are not sure which ones to use, select IBM  
IEEE 802.2 and IBM OS/2 NetBIOS protocol drivers or ask  
your network administrator.  
The protocol drivers you have selected will appear under  
the NIC driver name in the Current Configuration list box.  
You can edit parameter settings for the protocols.  
Highlight a protocol and select Edit.  
10 Click OK when you have finished selecting and  
editing protocols in the Configuration panel.  
11 Click Close on the Configure panel.  
12 Click Exit in the MPTS dialog box.  
13 Click Exit on the Update CONFIG.SYS panel to  
update the CONFIG.SYS file.  
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3-14  
CHAPTER 3: INSTALLING THE NETWORK DRIVERS  
14 Click OK when you get the message that the  
CONFIG.SYS has been successfully updated.  
15 Click Exit on the Exiting MPTS panel.  
16 Shut down OS/2 and restart your PC to let the  
changes take effect.  
OS/2 NDIS 2 device driver using MPTS installation is  
complete when the following conditions exist:  
The device driver files load successfully and there are  
no error messages.  
You are able to log on and communicate with the  
network.  
If you experience problems, go to Chapter 5,  
Troubleshooting.”  
IBM LAN Support Program/Native Installation  
The LAN Support Program/Native (LSP Native) installs the  
LAN support driver DXMCSMOD.EXE. It does not support  
the NDIS environment and should not be used for the  
installation of NDIS drivers.  
Perform the following installation steps for the 3C389  
PC Card when using DOS and LSP Native:  
1 Insert TokenDisk diskette #2 into the floppy drive  
and type:  
a:\lspnativ\dxmaid [Enter]  
The default configuration will install both the 3C389  
PC Card driver for Native mode (DXMCSMOD.SYS) and  
the NetBIOS interface (DXMT0MOD.SYS). DXMCSMOD is  
a card-services-aware version of DXMC0MOD, the native  
token ring driver that comes with the LAN Support  
Program (LSP). A Card Services enabler is no longer  
necessary to use LSP. DXMCSMOD.SYS supports Card  
Services 2.1 and utilizes a parameter initialization file  
called LSP.INI to read in configuration options. The LSP.INI  
file is similar to the PROTOCOL.INI file that is used in the  
NDIS environment.  
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Using Memory Management  
3-15  
2 Make a note of the name of the directory (default is  
LSP) where the LSP is installed. You will have to  
specify this name when LANAID asks for the  
directory containing your LSP.INI file during step 2.  
Also, if you are using a locally administered address,  
edit the LSP.INI file and add:  
netaddress=yyyyyyyyyyyy  
where yyyyyyyyyyyyis the 12-digit hexadecimal  
address.  
3 Configure the 3C389 PC Card using the LANAID  
program (See Chapter 4).  
4 If LANAID is not already installed, go to the section  
“Installing LANAID” in Chapter 4.  
5 After LANAID is installed, continue with Chapter 4  
“Using LANAID to Configure the 3C389 PC Card.”  
When you get to the panel that asks for the existing  
network operating system, select IBM LSP/Native.  
Using Memory Management  
If you are using Card and Socket Services, the  
program will default to Autoset mode, which allows  
the LAN driver to negotiate with Card and Socket  
Services for available resources. LANAID will allow you  
to select values for resources to be used by your  
3C389 PC Card such as Interrupt, memory, and I/O  
Base Address.  
If you are not using Card and Socket Services in  
Autoset mode, you must ensure that the values that  
you select for Interrupt, MMIO, and SRAM do not  
conflict with those for other PC Cards and resources  
installed in your PC (such as video, sound, COM port).  
If you are using EMM386, in most cases the memory  
exclusions will be automatically handled by LANAID. If  
you are using a memory manager, you must exclude the  
memory ranges being used by your 3C389 PC Card  
(8 KB default).  
IBM LAN Support Program/Native Installation is complete.  
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LANAID AND  
IBM LAN CLIENT  
4
After you have installed the 3C389 PC Card and the  
network drivers, you must configure the 3C389 PC Card  
software to operate with your PC and network operating  
system. You will need the manuals that were shipped  
with your network operating system.  
LANAID  
LANAID is a software tool shipped on the 3C389 PC Card  
TokenDisk diskettes. Use LANAID to configure the 3C389  
PC Card to work with any of the following network device  
drivers:  
LANAID requires that Card Services or an Intel socket  
controller that is compatible with the point enabler be  
installed.  
IBM LAN Support Program/Native  
IBM LAN Client  
DOS Client 16 for Novell NetWare lower than 3.12  
DOS Client 16 for Novell NetWare 3.12 and 4.0  
DOS Client 16 for Novell NetWare 4.01 and higher  
OS/2 Novell NetWare Client  
Artisoft LANtastic 6.0, 7.0  
Banyan VINES 6.X  
Microsoft LAN Manager/NDIS  
Windows for Workgroups\NDIS 2  
Other DOS NDIS environments  
LANAID can also install the IBM LAN Client. For all other  
environments, you will use your network operating system  
to change parameters in the 3C389 PC Card configuration.  
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4-2  
CHAPTER 4: LANAID AND IBM LAN CLIENT  
Net Address  
LANAID identifies the 3C389 PC Card to be configured by  
its universally administered address, which was assigned  
at the factory. The universally administered address (also  
known as the net address or MAC address) of the  
3C389 PC Card is shown on the back of the card.  
Ensure that the address shown by LANAID is the same as  
the address on the 3C389 PC Card. It may be necessary  
to remove one or more PC Cards to allow LANAID to find  
the 3C389 PC Card to be configured.  
IBM LAN Client  
IBM LAN Client has the following features:  
As little as 2 KB conventional memory required.  
Protocol NetWare Loadable Modules (NLMs): these  
are dynamically loadable and unloadable modules  
that operate in 32-bit protect mode and implement  
the various protocol functions. Supported protocols  
include 802.2, IPX/SPX, TCP/IP, and NetBIOS.  
New Novell NetWare Client-32 for DOS/Windows  
32-bit, protect-mode client  
Automatically reconnects an entire network  
environment, including open files  
Enhanced cache (large, configurable network  
cache)  
Enhanced native installation and configuration  
utilities.  
Provides backwards compatibility for existing  
DOS 802.2 and NetBIOS applications.  
Uses NET.CFG file, consistent with other products.  
Concurrent multiple frame types and protocols.  
Winsock 1.1 support for TCP/IP.  
DOS conventional memory consumption does not  
increase when you combine multiple protocols. The DOS  
LAN Services (DLS) Client can require significant amounts  
of DOS memory.  
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Installing LANAID  
4-3  
IBM LAN Client provides support using one PC Card  
specific LAN device driver instead of two different kinds  
of drivers for your clients and servers. You select the  
appropriate device drivers and protocol stacks for your  
PC. The correct modules are automatically loaded based  
on the options you select.  
IBM LAN Client provides support for the following  
protocols and clients:  
For DOS 5.0 or higher:  
NetWare Client-32 (IPX**/SPX)  
IEEE 802.2  
NetBIOS  
DOS LAN Services  
For Windows 3.1:  
NetWare Client-32 (IPX/SPX)  
IEEE 802.2  
NetBIOS  
TCP/IP  
DOS LAN Services  
For Windows for Workgroups 3.11:  
NetWare Client-32 (IPX/SPX)  
IEEE 802.2  
NetBIOS  
TCP/IP  
DOS LAN Services  
Installing LANAID  
The LANAID graphical user interface operates under DOS  
or in a full-screen DOS session of OS/2. (A DOS window  
of OS/2 will not work correctly.) You need at least 1.5 MB  
of free, extended memory and 300 KB of conventional  
memory to run the program.  
You can get help on each LANAID panel by selecting the  
Help button at the bottom of the panel. You can get  
context-sensitive help by placing your mouse pointer on  
any part of the panel and pressing [F1].  
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4-4  
CHAPTER 4: LANAID AND IBM LAN CLIENT  
Complete the following procedure to install LANAID on  
your hard disk:  
1 At the DOS prompt, insert TokenDisk diskette #1 in  
the drive and type:  
a:install [Enter]  
2 Change the drive, path, and directory for the  
LANAID files, or press [Enter] to accept the default  
values.  
The LANAID program may display a prompt requesting  
permission to modify the CONFIG.SYS and  
AUTOEXEC.BAT files. The LANAID program launches  
automatically after the files are and copied to the target  
directory.  
Using LANAID to Install IBM LAN Client  
LANAID must be run from DOS or full screen DOS in an  
OS/2 session.  
1 Launch LANAID.  
2 Click Network Software.  
The Select Disk Drive window appears.  
3 Enter the letter of the hard disk on which you want  
to install IBM LAN CLient and click Continue.  
The Network Operating System Choices window appears.  
4 Select Install IBM LAN Client and click Continue.  
The IBM LAN Client Installation window appears.  
5 Select the appropriate operating system from the  
drop down list box.  
6 Select Express Install or Custom Install.  
If you chose Custom Install go to step 7.  
If you chose Express Install go to step 9.  
When you choose Express Install, NetWare Client-32 and  
frame type 802.2 are loaded as well as IBM LAN Client  
using the default protocols provided for your 3C389 PC  
Card type and operating system.  
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Installing LANAID  
4-5  
7 Select one or more of the clients and protocols and  
click Continue.  
The IBM LAN Client Configuration window appears.  
Table 4-1 Clients and Protocol Descriptions  
Client or Protocol  
Description  
NETWARE CLIENT 32  
(IPX/SPX)  
NetWare Client 32 is Novell’s version of client software.  
You cannot select both NetWare Client and DOS LAN  
Services  
DOS LAN SERVICES  
(DLS)  
DLS is the DOS client software for IBM LAN and Warp  
servers. When you select DLS, you must provide the  
following information:  
User Name  
Machine ID  
Domain Name  
When you select DLS, NetBIOS is automatically  
selected as well. You cannot select both DLS and  
NetWare Client  
NetBIOS  
When you select NetBIOS, device driver parameters  
cannot be set in LANAID. You can find up-to-date  
information about the NetBIOS device driver  
parameters in LNCLIENT.TXT in the \LNCLIENT  
subdirectory.  
IEEE 802.2  
TCP/IP  
Choose 802.2 when you are using the IEEE 802.2  
protocol on your LAN. When you select 802.2, driver  
parameters cannot be set in LANAID.  
This option is available under Windows or Windows for  
Workgroups only. Choose TCP/IP when you are using  
the TCP/IP protocol on your network.  
When you select TCP/IP, you are required to select a  
local IP address and default gateway. The local subnet  
mask is set to 255.255.240.0 by default.  
8 Enter the parameters for Install Options, Network  
Options and if appropriate, for TCP/IP or NetWare  
Client 32.  
On the IBM LAN Client Configuration window, there are  
two or more folder tabs. The Install Options and NetWork  
Options folders always appear. The TCP/IP and NetWare  
Client 32 folders appear only when they are selected for  
in the IBM LAN Client IBM Installation window. Make  
sure that you enter all requested information.  
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4-6  
CHAPTER 4: LANAID AND IBM LAN CLIENT  
9 Click Install.  
You will be prompted to insert diskettes. The options that  
you have selected will be installed automatically.  
The Installation Log and IBM LAN Client Installation  
Complete windows appear.  
10 Click OK and click Close.  
The View Adapter Configuration window appears.  
On the View Adapter Configuration panel, there are two  
folder tabs: Configurable and Hardware. The  
Configurable folder shows all the parameters that you  
can set along with their current values. Parameters that  
are in conflict with other settings are noted. The  
Hardware folder shows parameters of the PC that you  
cannot set, but that might be useful to know.  
11 Click Suggest to have LANAID suggest  
non-conflicting values.  
12 Click Change to select from the allowable values  
yourself.  
13 Click Store to save the settings.  
You will be prompted to insert diskettes, and the values  
that you have chosen are configured automatically.  
14 Click Done to complete the installation.  
The LANAID main menu reappears.  
15 Click Exit to return to DOS.  
16 Reboot your PC.  
This completes the LANAID IBM LAN Client installation  
procedure.  
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Installing LANAID  
4-7  
Using LANAID to Configure the 3C389 PC Card  
This section explains how to run LANAID to configure  
the 3C389 PC Card for operation with a device driver.  
See Chapter 3, “Installing the Network Drivers,” for  
information on installing device drivers.  
If you are using Card and Socket Services, LANAID will  
default to Autoset mode, which allows the LAN driver to  
negotiate with Card and Socket Services for available  
resources. If you do not use Autoset mode, LANAID will  
allow you to select values for resources to be used by  
your 3C389 PC Card such as Interrupt and I/O Address.  
1 From the LANAID main panel, select Network  
Software.  
2 In the Network Operating System Choices window,  
select Identify Existing Network Operating System  
and click Continue.  
The Network Operating System Selection window appears.  
LANAID identifies a network operating system and the  
directory in which the network operating system is  
installed. Either confirm the displayed choice or select  
another operating system and type in the path to the  
network configuration file.  
3 Click Continue.  
The View Adapter Configuration window appears.  
There are two folder tabs: Configurable and Hardware.  
The Configurable folder shows all the parameters you can  
set along with their current values. Parameters that are  
in conflict with other settings are noted. The Hardware  
folder shows parameters of the PC system that you  
cannot set, but that might be useful.  
4 Click Suggest to have LANAID suggest  
non-conflicting values.  
If you are not using Card and Socket Services in Autoset  
mode, you must ensure that the values that you select for  
Interrupt and I/O address do not conflict with those for  
other PC Cards installed in your PC.  
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4-8  
CHAPTER 4: LANAID AND IBM LAN CLIENT  
5 Click Change to select from the allowable values  
yourself.  
6 Click Store.  
You are prompted to insert diskettes at the correct time,  
and the values that you have chosen are configured  
automatically.  
7 Click Done.  
The LANAID main window reappears.  
8 Click Exit to return to DOS.  
9 Reboot your PC.  
See the section “Running the Diagnostics Program” in  
Chapter 5 to use the diagnostics utility.  
Running LANAID From the Command Line  
If you want to do automated installations of LAN Client,  
run the LANAIDC.EXE program from the DOS command  
line. Enter lanaidc /h for help. See the README.TXT file  
on TokenDisk diskette #1 for more information on  
running LANAID from the command line.  
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TROUBLESHOOTING  
5
Check this list of possible error conditions if problems  
occur:  
Make sure that the 3C389 PC Card is correctly  
installed. See Chapter 3 for details.  
When you are using EMM386.EXE or another memory  
manager.  
When EMM386.EXE and the LAN device driver are  
using the same memory, contention occurs and the  
3C389 PC Card will not function correctly. If you are  
using Card Services, check to be sure that the memory  
that Card Services controls is excluded by the  
memory manager. If you are using a point enabler, be  
sure that the memory that you use is excluded by the  
memory manager. As a quick test, you may want to  
comment out EMM386.EXE in your CONFIG.SYS,  
reboot, and try the 3C389 PC Card again.  
If the 3C389 PC Card functions, you will have to edit  
the EMM386.EXE command to exclude some memory.  
The 3C389 PC Card uses 8 KB of memory in two  
separate areas. These memory areas may be  
consecutive. See Appendix A, “Using a Memory  
Manager” for more information.  
If are using Card Services.  
During reboot, you hear four alternating tones which  
indicates that Card Services was unable to give you  
one or more resources (I/O ports, interrupt level, and  
memory locations) that your program requested.  
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5-2  
CHAPTER 5: TROUBLESHOOTING  
The items in the following paragraph are performed by  
the installation program.  
If you are using the NDIS driver (IBMTOKCS.DOS),  
edit the PROTOCOL.INI file and see whether you have  
specified a particular value for the interrupt level or  
memory locations. This would be indicated by the  
keywords INTERRUPT=X, MMIO=0xXXXX, or  
RAM=0xXXXX. If you are using the ODI driver  
(TOKENCS.COM), edit the NET.CFG file and see  
whether you have specified a particular value for the  
interrupt level or memory locations. This would be  
indicated by the keywords INT X, MEM #1 XXXXX, or  
MEM #2 XXXXX.  
These keywords specify a particular value for these  
parameters. If you find one or more of these  
keywords, comment them out by placing a semicolon  
in front of the keyword. Save the file and reboot your  
PC. If all three are commented out or are not in  
PROTOCOL.INI or NET.CFG, the driver is in Autoset  
mode and lets Card Services determine what values  
are used by the driver. If you reboot and still receive  
the alternating beep alarm, there is a problem with  
Card Services. Check your level of Card Services and  
ensure that it is the latest available.  
If you are using a point enabler  
When you use a point enabler, it is essential that the  
I/O ports, interrupt, memory areas, and slot number  
that are chosen by the enabler agree with what the  
LAN device driver is expecting. Problems occur when  
the enabler has set up certain resources and the LAN  
device driver is expecting others. Typically, the LAN  
driver will not initialize. Look at the default values for  
the interrupt, whether the 3C389 PC Card is a primary  
or secondary 3C389 PC Card (this affects the I/O  
ports), and where the MMIO memory and the SRAM  
memory are located. Be sure that the enabler settings  
and the settings of the LAN driver coincide. By the use  
of parameters on the command line of the enabler  
and the parameters for the LAN device driver (in  
PROTOCOL.INI, NET.CFG, or LSP.INI), you should be  
able to configure your 3C389 PC Card to function.  
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Error Codes  
5-3  
If you believe that you have a hardware problem with  
the 3C389 PC Card, run the 3C389 PC Card  
diagnostics.  
See “Running the Diagnostics Program” later in this  
chapter.  
Check “Error Codes” if your PC displays an error  
code.  
Error Codes  
The following sections provide messages that can be  
received from the NDIS driver function. The messages are  
logged to a file. The NDIS driver signals you with an  
alternating beep when a Card Services call fails.  
OS/2 NDIS Error Codes  
If a Card Services call fails, and you are running OS/2, a  
problem is occurring during configuration of the 3C389  
PC Card and you must review the LANTRAN.LOG file in  
your \IBMCOM subdirectory to determine what is wrong.  
Depending on the error, you may see one or more of the  
error codes listed in Table 5-1 and Table 5-2.  
OS/2 message information can be displayed with the  
OS/2 help facility. Enter help <error code> where  
<error code> is the error code from the LANTRAN.LOG  
DOS ODI Error Codes  
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5-4  
CHAPTER 5: TROUBLESHOOTING  
Table 5-1 DOS ODI Error Codes  
Error Code  
Explanation and Action  
TOKENCS-DOS-50  
PC Card cannot be found or the cable is not attached.  
3C389 PC Card has not been inserted in the PCMCIA  
socket.  
Insert your 3C389 PC Card in the socket and try again.  
The shared RAM is on incorrect boundary.  
TOKENCS-DOS-204  
TOKENCS-DOS-205  
Change the Shared RAM base address and place it on  
a 16-KB boundary (C0000, C4000, C8000, CC000,  
D0000, D4000, D8000, DC000).  
The 3C389 PC Card did not reset during initialization.  
During initialization, no interrupt occurred.  
This can happen if you are using an enabler and it is  
setting an interrupt level that is different from the  
interrupt level TOKENCS.COM is using. Check to make  
sure that both interrupts are the same.  
TOKENCS-DOS-206  
TOKENCS-DOS-226  
An interrupt failed to occur during initialization.  
During initialization, no interrupt occurred.  
This can happen if you are using an enabler and it is  
setting an interrupt level that is different from the  
interrupt level TOKENCS.COM is using. Check to make  
sure that both interrupts are the same.  
The ROM and shared RAM address ranges overlap.  
The ROM and RAM memory areas are overlapping.  
Check the settings in NET.CFG for MEM #1 and  
MEM #2. MEM #1 determines the ROM (MMIO) base  
address. MEM #2 determines the Shared RAM base  
address. If you are using an enabler, check where it is  
placing the ROM (MMIO) and the RAM address. ROM  
is 8 KB in size. RAM is usually 16 KB in size.  
TOKENCS-DOS-228  
TOKENCS-DOS-229  
(continued)  
The MAX FRAME SIZE in NET.CFG file is too large  
(Max=17960).  
The maximum frame size has been exceeded.  
Change the maximum frame size to a valid value.  
The MAX FRAME SIZE in NET.CFG file is too small  
(Min=632).  
The maximum frame size is too small.  
Increase the maximum frame size to a valid value.  
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Error Codes  
5-5  
Table 5-1 DOS ODI Error Codes (continued)  
Error Code  
Explanation and Action  
TOKENCS-DOS-230  
The MAX FRAME SIZE in NET.CFG file is not a multiple  
of 8.  
The maximum frame size has been set to a value that  
is not valid.  
Change the MAX FRAME SIZE to a multiple of 8.  
TOKENCS-DOS-231  
TOKENCS-DOS-233  
TOKENCS-DOS-235  
The MAX FRAME SIZE in NET.CFG is too big for this  
3C389 PC Card.  
The maximum value at this speed for this 3C389  
PC Card is xx.  
Change the MAX FRAME SIZE to a valid value.  
Card Services could not be found.  
TOKENCS.COM could not find Card Services.  
Check your CONFIG.SYS and ensure that Card  
Services is loading. If Card Services support is not  
wanted, take the PCMCIA keyword out of NET.CFG.  
A Card Services error has occurred.  
You have heard an alternating tone and this message  
is posted to the panel. This indicates that Card Services  
was unable to provide the resources requested.  
Check your NET.CFG parameters INT, MEM #1,  
MEM #2. If they are not in NET.CFG, Card Services  
has a problem. If they are specified in NET.CFG,  
comment (REM) them out and try again.  
TOKENCS-DOS-246  
(no message)  
The DATA RATE specified in NET.CFG must be either 4 or  
16 Mbps.  
You have specified an incorrect ring speed. It must be  
either 4 or 16 Mbps. The DATA RATE keyword is used  
to set the speed.  
Please insert a 3C389 PC Card or press [ESC] to avoid  
loading the driver.  
This message occurs when you have not inserted a  
3C389 PC Card in the machine and have started  
TOKENCS.COM.  
Insert a 3C389 PC Card at this time or press [ESC] to  
leave.  
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5-6  
CHAPTER 5: TROUBLESHOOTING  
DXMCSMOD Error Codes  
Table 5-2 DXMCSMOD Error Codes, Explanation, and Action  
Error Code  
Explanation and Action  
DXMCS 18I  
The 3C389 PC Card is ready to attach to the ring. It is  
configured for the displayed ring speed in Mbps. Enter Y if  
this is correct. If you would like to change the configured ring  
speed, enter C to change.  
The PC Card permits you to select the ring speed it will use.  
You can respond to the question or prevent the question  
from being asked by removing the PROMPT keyword in  
LSP.INI.  
DXMCS 19I  
DXMCS 20I  
DXMCS 21E  
Changing the ring speed configuration to xx Mbps.  
This message is displayed in response to the user input from  
message DXMCS 18I.  
No action indicated.  
Ring speed will REMAIN at xx Mbps.  
This message is displayed in response to the user input from  
message DXMCS 18I.  
No action indicated.  
An error occurred during configuration.  
An error prevented DXMCSMOD from configuring the PC  
Card using the parameters entered in LSP.INI.  
Verify that the parameters entered in LSP.INI do not conflict  
with other settings in the computer. The possible conflicts are  
memory and interrupt settings.  
DXMCS 22I  
DXMCS 23I  
No Card Services present.  
DXMCSMOD cannot locate Card Services.  
Ensure that the Card Services drivers have been loaded before  
DXMCSMOD loads.  
An error occurred when accessing the LSP.INI file.  
The LSP.INI file could not be read. The file may either be  
corrupted or not be present in the same directory as  
DXMCSMOD.  
Verify that theLSP.INI file exists. Reinstall DXMCSMOD  
using the installation aid.  
DXMCS 24E  
An error occurred when the program was accessing  
PARSEINI.COM.  
The PARSEINI.COM file could not be read. The file may  
either be corrupted or not be present in the same directory  
as DXMCSMOD.  
Check that the PARSEINI.COM file exists in the same  
directory as DXMCSMOD.  
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Error Codes  
5-7  
Troubleshooting Windows 95 (NDIS 3)  
Windows 95 sometimes has trouble selecting available  
resources for the 3C389 PC Card, causing the 3C389  
PC Card not to function. If you find that your  
3C389 PC Card is not functioning, follow this procedure.  
1 Click Start.  
2 Go to the Settings menu selection and click Control  
Panel.  
3 Click System.  
4 Click the Device Manager tab.  
5 Check the 3C389 PC Card network adapters icon for  
for indications of a resource conflict.  
The resource conflict indicator is an exclamation point  
inside a yellow or red circle that appears on top of the  
network adapter icon.  
6 If you see a conflict indicator, double click the 3C389  
PC Card networks adapters icon.  
The properties dialog for the 3C389 PC Card appears.  
7 Click the Resources tab of the dialog box.  
There are three resources that must be correct before the  
3Com TokenLink Velocity PC Card will function correctly:  
the Interrupt Request (IRQ), Memory Range, and  
Input/Output (I/O) range. The interrupt request value  
should be a value between 3 and 15 that does not  
conflict with any other devices. The memory range is  
often set incorrectly by Windows 95. It is recommended  
that the memory range be set in the 000D0000 to  
000DC000 in a non-conflicting memory region. The  
memory range 000C0000 to 000CFFFF is often used for  
video caches and Windows 95 does not always exclude  
memory regions that are already in use. Acceptable values  
for the input/output range include any four consecutive  
values beginning at 0300.  
8 If EMM386.EXE is in your CONFIG.SYS, comment  
it out.  
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5-8  
CHAPTER 5: TROUBLESHOOTING  
Troubleshooting Windows NT (NDIS 3)  
Windows NT 3.51 and 4.0 use a point enabler called  
PCMCIA.SYS that is supplied with Windows NT.  
PCMCIA.SYS configures the Intel compatible socket  
controller with settings gleaned from the registry entry for  
the PC Card. Windows NT will indicate resource conflicts  
only after an attempt is made to configure a device. As  
when using a DOS enabler, you must manually choose  
your PC Card resources. By looking at the event viewer in  
the administrative tools, you might find that there is an  
I/O, IRQ, or memory conflict. A program called WINMSD  
is included with Windows NT which allows you to see the  
resources of your machine and determine if there are  
any conflicts. Make a note of your configured resources  
and compare them to the settings indicated by WINMSD.  
Make corrections to your configuration as needed. This is  
done by the following procedure:  
1 Right-click Network Neighborhood.  
2 Select Properties.  
3 Select the Adapter tab.  
4 Select 3Com TokenLink Velocity PC Card and click  
Properties.  
You can now change your configuration as needed.  
Running the Diagnostics Program  
Use the diagnostics program on TokenDisk diskette #1 to  
test the hardware components of the 3C389 PC Card.  
The diagnostics program performs a series of tests and  
displays the results of each one by showing success or  
failure. An error during any test will end the test in  
progress and display an error message and error code.  
See the following tables for a description of error codes  
and recommended actions.  
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Running the Diagnostics Program  
5-9  
The testing process might run as long as three minutes  
and can be exited at any time by pressing [Enter] or by  
removing the diskette and pressing [Esc]. Pressing [Esc]  
will cause the computer to reboot. Pressing [Enter] will  
end the test in progress and allow the user to select  
another test option.  
1 Boot the PC with TokenDisk diskette #1.  
TokenDisk diskette #1 is a PC DOS system diskette.  
2 At the DOS Menu, select 2, 3Com TokenLink Velocity  
PC Card Extended Diagnostics.  
3 Follow the instructions as they appear.  
You will be prompted to select a test option. See “Test  
Options” for descriptions.  
Test Options  
There are two test options: the wrap test and the  
on-ring test.  
The wrap test ensures that the PC Card and cable  
hardware are functioning properly. For this test, connect  
the NIC and cable to the network to perform a wrap test  
through the hub or concentrator, or insert a wrap plug  
(no wrap plug is required if you have a shielded twisted  
pair cable connection) to help isolate a failure to the  
NIC, the cable, or the wiring to the hub or concentrator.  
The on-ring test verifies communication between the NIC  
and the LAN. This test requires that the NIC is connected  
to a network with other NICs, so the ring speed of the  
network can be automatically sensed. If the NIC under  
test is the only one on the network, the on-ring test will  
fail. Continue testing the NIC using the wrap test, or  
connect the NIC to a network that has at least one other  
station connected and open.  
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5-10  
CHAPTER 5: TROUBLESHOOTING  
Diagnostics Error Codes and Suggested Actions  
Initialization Error Codes  
Failure during PC Card initialization usually indicates a  
hardware error on the PC Card. Reboot your PC using the  
diagnostic diskette (TokenDisk diskette #1 is a bootable  
diskette), and run the diagnostic program again. If the  
3C389 PC Card continues to fail, replace the card and  
cable.  
One of the following codes will be shown to indicate the  
results of the initialization test. The error codes are  
displayed in hexadecimal format and represent the  
BRING_UP_CODE set by the 3C389 PC Card.  
0000 Initialization success  
0020 Diagnostics could not be executed  
0022 ROM diagnostics failed  
0024 Shared RAM diagnostics failed  
0026 Processor instruction test failed  
0028 Processor interrupt test failed  
002A Shared RAM interface register diagnostics failed  
002C Protocol-handler diagnostics failed  
0040 PC Cards programmable timer for the  
computer failed (set by the microcode)  
0042 Cannot write to shared RAM (set by microcode)  
0044 Reading from shared RAM read-only area  
caused an incorrect error indication (interrupt)  
0046 Writing into shared RAM read-only area did not  
cause an error indication (interrupt)  
0048 Initialization timed out  
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Running the Diagnostics Program  
5-11  
Open Errors  
Failure during the adapter open test might indicate that  
the PC Card is not properly configured to run on the  
network it is trying to open onto or that the PC Card is  
not properly configured for the system. The open test  
provides a return code and an open error code. If the  
return code is 07, then see “Open Error Codes” in this  
chapter for a more accurate description of the failure and  
suggested actions. If the return code is a value other than  
00 or 07, record the error and contact your network  
administrator.  
00  
01  
03  
05  
07  
Open completed successfully  
Incorrect command code  
PC Card open, should be closed  
Required parameters not provided  
Command cancelled, unrecoverable failure  
(see open error codes to isolate problem)  
30  
32  
33  
34  
Inadequate receive buffers  
Incorrect MAC address  
Incorrect PC Card receive buffer length  
Incorrect PC Card transmit buffer length  
Open Error Codes  
If the open test provides a return code of 07, there will  
be a corresponding error code. The open errors are  
returned in 2 bytes. The high-order byte is always 0 and  
the low-order byte contains the following information:  
The phase of testing in which the error was  
encountered is in the high-order nibble (half-byte) of  
the low-order byte.  
The error condition is in the low order nibble of the  
low-order byte.  
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5-12  
CHAPTER 5: TROUBLESHOOTING  
Phases  
Table 5-3 Phase Nibble Explanations  
Value  
1n  
Meaning  
Lobe media test  
2n  
Physical insertion  
3n  
Address verification  
Roll call poll (neighbor notification)  
Request parameters  
4n  
5n  
Errors  
Table 5-4 Error Condition Nibble Explanations  
Value  
n1  
Meaning  
Function failure  
n2  
Signal loss  
n3  
Reserved  
n4  
Frequency error (see note)  
Time-out  
n5  
n6  
Ring failure  
n7  
Ring beaconing  
n8  
Duplicate node address  
Parameter request--retry count exceeded  
Remove received  
n9  
nA  
nB  
IMPL force received  
Duplicate modifier  
No monitor detected  
Monitor contention failed for RPL  
nC  
nD  
nE  
Suggested Actions in Response to Open Errors  
When the following phase-error combination values are  
presented, they are the result of certain specific  
occurrences. Explanation of the occurrences follows with  
recommended actions listed. Table 5-6 lists the  
recommended actions for both the application program  
and the computer operator.  
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Running the Diagnostics Program  
5-13  
Table 5-5 Actions for Open Errors  
Error Code Explanation  
Action  
11  
Lobe Media, Function Failure: The testing of the  
1, 3, and  
5
lobe between the PC Card and the access unit has  
been unsuccessful because the lobe has a bit-error  
rate that is too high, or the PC Card cannot receive  
successfully.  
24  
26  
Physical Insertion, Frequency Error: The PC Card has  
detected that the ring is operating at a speed other  
than the speed at which it was inserting.  
2
Physical Insertion, Ring Failure: The PC Card, acting  
as an active monitor, was unable to complete the  
ring purge function successfully. This indicates that  
an error condition has occurred since the successful  
completion of monitor contention (claim token),  
when this PC Card became the active monitor.  
1 and 2a  
27  
Physical Insertion, Ring Beaconing: The PC Card has  
detected one of the following conditions:  
1, 2, and  
2b  
The PC Card tried to insert on a ring that was  
operating at a different data rate.  
A monitor contention (claim token) failure  
occurred.  
The PC Card received a beacon MAC frame from  
thering.  
2A  
Physical Insertion, Remove Received: The PC Card has 2a and 4  
received a remove ring station MAC frame,  
indicating that a network management function has  
directed this PC Card to get off the ring.  
2D  
2E  
32  
Physical Insertion, No Monitor Detected: RPL station  
is the first station attempting to insert onto the ring.  
1 and 2a  
2
Physical Insertion, Monitor Contention Failed for  
RPL: Physical insertion failure of RPL station.  
Address Verification, Signal Loss: The PC Card has  
detected a 250-ms signal loss (receiver cannot  
recognize signal), indicating that an error condition  
has occurred since the PC Card successfully  
completed the ring signal recognition phase of the  
open operation.  
1 and 2a  
35  
Address Verification, Time Out: The insertion timer  
expired before this function was completed,  
indicating that the ring may be congested,  
experiencing a high bit error rate, or losing an  
abnormally high number of tokens or frames, thus  
preventing successful Address Verification MAC  
frame transmissions.  
1 and 2a  
(continued)  
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5-14  
CHAPTER 5: TROUBLESHOOTING  
Table 5-5 Actions for Open Errors (continued)  
Error Code Explanation  
Action  
36  
Address Verification, Ring Failure: The PC Card,  
1 and 2a  
acting as an active monitor, was unable to complete  
the ring purge function successfully. This indicates  
that an error condition has occurred since the  
successful completion of monitor contention (claim  
token), when this PC Card became the active  
monitor.  
37  
Address Verification, Ring Beaconing: The PC Card  
has either detected a monitor greaster than or equal  
to contention (claim token) failure or received a  
beacon greater than or equal to MAC frame from  
the ring.  
1 and 2b  
38  
3A  
42  
Address Verification, Duplicate Node Address: The PC  
Card has detected that another station on the ring  
has a PC Card address that is the same as the PC  
card address being tested.  
4
Address Verification, Remove Received: The PC Card  
has received a remove ring station MAC frame,  
indicating that a network management function has  
directed this specific address to get off the ring.  
2a and 4  
1 and 2a  
Ring Poll, Signal Loss: The PC Card has detected a  
250-ms signal loss (receiver cannot recognize signal)  
indicating that an error condition has occurred since  
the PC Card successfully completed the ring signal  
recognition phase of the open operation.  
45  
Ring Poll, Time Out: The insertion timer expired  
before this function was completed, indicating that  
the ring can be congested, experiencing a high  
bit-error rate, or losing an abnormally high number  
of tokens or frames. This prevents the PC Card’s  
successful reception of either the ring poll request  
or response MAC frame, or transmission of the  
required ring poll response MAC frame.  
1 and 2a  
46  
Ring Poll, Ring Failure: The PC Card, acting as an  
active monitor, was unable to complete the ring  
purge function successfully. This indicates that an  
error condition has occurred since the successful  
completion of monitor contention (claim token),  
when this PC Card became the active monitor.  
1 and 2a  
(continued)  
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Running the Diagnostics Program  
5-15  
Table 5-5 Actions for Open Errors (continued)  
Error Code Explanation  
Action  
47  
Ring Poll, Ring Beaconing: The PC Card has either  
detected a monitor contention (claim token) failure  
or received a beacon MAC frame from the ring.  
1 and 2b  
4A  
Ring Poll, Remove Received: The PC Card has  
received a remove ring station MAC frame,  
indicating that a network management function has  
directed this PC Card to get off the ring.  
2a and 4  
55  
Request Parameters, Time Out: The insertion timer  
expired before this function was completed,  
indicating that the ring can be congested,  
1 and 2a  
experiencing a high bit-error rate, or losing an  
abnormally high number of tokens or frames. This  
prevents successful transmission of the request  
parameter MAC frame or reception of either the set  
parameter 1 or set parameter 2 MAC frame  
(required response to the PC Card’s request).  
56  
Request Parameters, Ring Failure: The PC Card,  
acting as an active monitor, was unable to complete  
the ring purge function successfully. This indicates  
that an error condition has occurred since the  
successful completion of monitor contention (when  
this PC Card became the active monitor).  
1 and 2a  
57  
59  
Request Parameters, Ring Beaconing: The PC Card  
has received a beacon MAC frame from the ring.  
1 and 2b  
1 and 2a  
Request Parameters, Parameter Request - Retry  
Count Exceeded: The PC Card has detected that the  
ring parameter server is present on the ring but that  
the required response (set parameter 1 or set  
parameter 2 MAC frame) was not received in the  
allotted time. This indicates that the ring can be  
congested, experiencing a high bit-error rate, or  
losing an abnormally high number of tokens or  
frames.  
5A  
Request Parameters, Remove Received: The PC Card 2a and 4  
has received a remove ring station MAC frame,  
indicating that a network management function has  
directed this PC Card to get off the ring.  
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5-16  
CHAPTER 5: TROUBLESHOOTING  
Table 5-6 Recommended Actions Key  
Number Description  
1
After delaying at least 30 seconds, retry the open two  
times, inserting the same delay between each try.  
2
After delaying at least 30 seconds, check the PC Card  
configuration (especially the PC Card data rate) and  
retry the open.  
2a  
If this error persists, direct the computer operator to  
contact the network administrator for assistance and  
provide Open Error information.  
2b  
3
If this error persists, direct the computer operator to  
contact the network administrator for assistance.  
Direct the computer operator to contact the network  
administrator for assistance and provide Open Error  
information.  
4
5
Direct the computer operator to contact the network  
administrator for assistance and provide Node Address  
information, and try attaching to the ring after 6  
minutes.  
If this error persists, problem determination of the  
PC Card or lobe is necessary. Contact your network  
administrator for problem determination assistance.  
Transmit Error Codes  
If you experience time-out errors during the on-ring test,  
try running the wrap test in the diagnostics. If the wrap  
test is completed successfully, but the on-ring test fails, it  
might indicate problems on the Token-Ring network that  
the NIC is opening onto during the on-ring test.  
For any other errors, ensure that the NIC and cabling are  
properly connected, and retry the test. If the NIC  
continues to fail, record the error and contact your  
network administrator.  
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Running the Diagnostics Program  
5-17  
01  
08  
22  
Unrecognized command code  
Unauthorized access priority  
Error on frame transmission, examine  
STRIPPED_FS  
23  
24  
25  
26  
27  
Error on frame transmit or strip process  
Unauthorized MAC frame  
Maximum commands exceeded  
Correlator not acceptable  
Link not transmitting I frames, status changed  
from link open  
28  
29  
40  
41  
Transmit frame length not acceptable  
Link retransmission in process, buffers free  
Station ID not acceptable  
Protocol error, link not in acceptable state for  
command  
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USING A MEMORY  
MANAGER  
A
If your PC comes with a memory manager preinstalled, or  
if you would like to use one, you must configure your PC  
so that the memory manager does not use the same  
memory as your 3C389 PC Card. If you have more than  
one 3C389 PC Card, you must reserve the memory  
needed for all of them. One 3C389 PC Card cannot use  
the same memory ranges as another.  
To determine whether or not your PC has a memory  
manager, edit your CONFIG.SYS file and look for the  
memory manager driver name. For example, when using  
EMM386, look for:  
DEVICE=C:\DOS\EMM386.EXE ......  
You must also consider your PC Card environment (Point  
Enabler or Card and Socket Services) as described in the  
sections that follow. For more information on your  
memory manager and your configuration files, refer to  
your PCs operating system manual.  
Memory Managers with Point Enabler  
To prevent duplicate use of a memory location, the  
memory range used by your 3C389 PC Card must be  
excluded from the memory manager. To do this, you  
must edit your CONFIG.SYS file. In certain environments,  
LANAID will add the exclude statement automatically.  
If you are using enhanced mode, 8 KB of memory must  
be excluded. If you are using compatibility mode, 24 KB  
of memory must be excluded.  
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A-2  
APPENDIX A: USING A MEMORY MANAGER  
For the point enabler, the required exclusions are shown  
in the following example (using EMM386, this is done  
using the X= parameter):  
For enhanced mode:  
DEVICE=C:\POINTTR.EXE SA RS=4 MMIO=D000  
IRQ=9 SRAM=D000,4 WS=0  
.
.
DEVICE=C:\DOS\HIMEM.SYS  
.
.
DEVICE=C:\DOS\EMM386.EXE 1024 RAM  
X=D000-D1FF  
For compatibility mode:  
DEVICE=C:\POINTTR.EXE SA RS=4 MMIO=D000  
IRQ=9 SRAM=D800,16 WS=0  
.
.
DEVICE=C:\DOS\HIMEM.SYS  
.
.
DEVICE=C:\DOS\EMM386.EXE 1024 RAM  
X=D000-D1FF X=D800-DBFF  
Notice that the EMM386 line excludes the ranges that  
the POINTTR.EXE enabler uses.  
Memory Managers with Card and Socket Services  
To prevent duplicate use of a memory location, the  
memory range used by your 3C389 PC Card must be  
excluded from the memory manager. To do this, you must  
edit your CONFIG.SYS file. In certain environments, the  
installation program will add the exclude statement  
automatically.  
If you are in enhanced mode, 8 KB of the MMIO range  
must be excluded.  
If you are in compatibility mode, 8 KB of the MMIO  
range (MMIO base address default of D000) and 16 KB  
of the shared RAM (SRAM) range (SRAM base address  
default of D800) must be excluded.  
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Memory Managers with Card and Socket Services  
A-3  
In addition, Card Services needs at least 4 KB excluded  
for its use. Remember, if you are using more than one  
3C389 PC Card, the memory locations for the other  
3C389 PC Cards must also be excluded.  
Card Services and memory managers typically do not talk  
to each other. You must tell them what areas can be  
used. For example, with IBM Card Services the /MA  
option is used to tell Card Services what memory range  
it can use for 3C389 PC Cards. It also uses some of this  
area for itself. That same /MA range must be excluded  
from the memory manager line. This will prohibit the  
memory manager from also using that same space.  
For IBM card services, the /MA is used to specify the  
range of memory the 3C389 PC Cards and Card Services  
use. The parameter is added to the Resource Map Utility  
line in your CONFIG.SYS. For example:  
Using IBM Card Services:  
On a PC using memory range C0000-CFFFF  
DEVICE=C:\DOS\EMM386.EXE NOEMS X=C000-CFFF  
.
.
DEVICE=C:\DOS\DICRMU02.SYS /MA=C000-CFFF  
The Resource Map Utility driver name may be slightly  
different for the various PCs. Consult your notebook  
user guide.  
Using Phoenix Card Services with the /ADDR option:  
For some versions of Phoenix Card Services, the /ADDR  
parameter is used to specify the 4-KB memory range  
used by Card Services. The memory range chosen for  
the 3C389 PC Cards must not conflict with this range.  
The /ADDR parameter is placed on the Phoenix device  
driver line in the CONFIG.SYS file. Consult your  
notebook user guide for the version you have and  
whether the /ADDR option is needed.  
The /ADDR parameter needs only the starting address of  
the Card Services memory area.  
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A-4  
APPENDIX A: USING A MEMORY MANAGER  
On a PC using memory range D0000-DFFFF  
DEVICE=C:\DOS\EMM386.EXE NOEMS X=D000-DFFF  
.
.
DEVICE=C:\PCMPLUS\PCMCS.EXE /WAIT=12  
/ADDR=D0 /IRQ=9  
IBM Card Services  
The memory range used by 3C389 PC Cards must fall  
within the range specified by /MA.  
The memory range used by Card Services itself (4 KB)  
must be included in the /MA range.  
All of the /MA range must be excluded from your  
memory manager line.  
Phoenix Card Services  
The memory used by Card Services starting at the  
/ADDR address and the memory used by the 3C389  
PC Card should be excluded from the memory  
manager line.  
If the /ADDR line is not used, the driver will use the  
first available address on a 4-KB boundary for Card  
Services. The memory manager line must exclude this  
area and the 3C389 PC Card memory area.  
Expanded Memory Specification  
Expanded memory specification (EMS) requires 64 KB  
(one page frame) of contiguous memory which may  
cause you to move your 3C389 PC Card memory range.  
With EMM386 you set the page frame base address  
using the FRAME= option on the memory manager line in  
the CONFIG.SYS. If the FRAME= option is not used,  
EMM386 will find the first 64-KB block of contiguous  
memory. For example:  
Using a point enabler with the 3C389 PC Card at  
D0000-DBFFF, the C0000-CFFFF range is free for the EMS  
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Expanded Memory Specification  
A-5  
page. A sample enhanced mode memory manager line  
in your CONFIG.SYS is:  
DEVICE=C:\DOS\EMM386.EXE RAM 1024 X=D000-D1FF  
FRAME=C000  
The token ring 3C389 PC Card uses D0000-D1FFF for  
8-KB MMIO. The FRAME= parameter sets the base  
address of the EMS page frame (the page frame uses  
C0000-CFFFF). So, no 3C389 PC Cards should be set to  
use memory in the range C0000-CFFFF.  
Using a point enabler with the 3C389 PC Card at  
D0000-DBFFF, the C0000-CFFFF range is free for the EMS  
page. A sample compatibility mode memory manager line  
in your CONFIG.SYS is:  
DEVICE=C:\DOS\EMM386.EXE RAM 1024 X=D000-D1FF  
X=D800-DBFF FRAME=C000  
The token ring 3C389 PC Card uses D0000-D1FFF for  
8-KB MMIO and D8000-DBFFF for 16-KB SRAM. The  
FRAME= parameter sets the base address of the EMS  
page frame (the page frame uses C0000-CFFFF). So, no  
3C389 PC Cards should be set to use memory in the  
range C0000-CFFFF.  
Using IBM Card Services, you can set the /MA option  
such that a 64 KB block is free for the EMS page frame.  
A sample memory manager line in your CONFIG.SYS is:  
DEVICE=C:\DOS\EMM386.EXE RAM 1024 X=D000-DBFF  
FRAME=C000  
.
.
DEVICE=C:\DICRMU01.SYS /MA=D000-DBFF  
Because of the /MA option, IBM Card Services will use  
memory in the range D0000-DBFFF only. The FRAME=  
parameter sets the base address of the EMS page frame  
(the page frame uses C0000-CFFFF). So, no 3C389 PC  
Cards should be set to use memory in the range  
C0000-CFFFF.  
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SYSTEMSOFT CARD AND  
SOCKET SERVICES SPECIFICS  
B
Complete the following procedure to install the  
3C389 PC Card on Compaq PCs using SystemSoft Card  
and Socket Services with DOS or Windows 3.1:  
1 After installing and configuring the card using  
LANAID, go to the CPQDOS directory, or the  
directory containing SystemSoft C&SS and the file  
PC-CARD.EXE.  
2 Run PCCARD.BAT, click Utility and then Resource  
Allocation.  
3 Click Open and the appropriate memory range for  
the card.  
4 Click Edit and then Change.  
5 Change the memory range to comply with the  
range of the card and then click Include.  
When performing step 5, it may be necessary to change  
the exclude range specified in the EMM386 driver  
setting in the CONFIG.SYS file.  
6 Click OK.  
7 Click the appropriate I/O and IRQ ranges for the  
card and include their ranges as well by repeating  
the previous three steps.  
8 Click Save and remove any cards from their slots  
when prompted to do so.  
9 Click OK, Done, File, and then Exit.  
10 This procedure will modify the CSALLOC.INI file.  
11 The CARDID.INI file may also need to be edited  
manually to comply with the card’s settings.  
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HOT-PLUGGABILITY AND  
SUSPEND/RESUME  
C
The Windows 95 (NDIS 3), DOS NDIS, DOS ODI, and OS/2  
NDIS drivers support hot-pluggability and the  
suspend/resume capability. Hot-pluggability allows you to  
attach or detach the 3C389 PC Card cable from the  
PC Card while the PC is running. This has the same effect  
on the operating system as physically removing the PC Card  
from the slot; it conserves system resources such as battery  
power and memory. When the cable is reattached, the  
operating system behaves as if the PC Card was reinserted  
into the slot.  
Hot-swapping allows you to physically remove or insert the  
3C389 PC Card from an operating PC. The environments  
that support hot-plugging also support hot-swapping.  
If you follow these guidelines, no damage will occur to  
either your 3C389 PC Card, PC, or software when  
hot-plugging.  
To use the hot-plugging features of this card, you must:  
Use Card and Socket Services.  
CAUTION: If you are using a point enabler, do not  
attempt to unplug your card while the machine is  
powered on. You might damage both your card and the  
machine in this case.  
Use the Windows 95, DOS ODI environment, DOS  
NDIS environment, OS/2 ODI environment, or OS/2  
NDIS environment.  
CAUTION: At the present time the DOS Native  
environment and Microsoft Windows NT do not support  
hot-pluggability and hot-swapping. Removing your card  
while in these environments might result in a system  
failure or the inability to access your LAN applications.  
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C-2  
APPENDIX C: HOT-PLUGGABILITY AND SUSPEND/RESUME  
Avoid hot-plugging a card when in a Windows for  
Workgroups environment.  
Your card does not have to be present when NET  
START is run. If you plan to access your network in  
your Windows session, insert your card before  
starting Windows. If you plan to pull out your card,  
shut down Windows before doing so. It is suggested  
that you include your Network Address in the  
protocol.ini file if you execute NET START without a  
card present. This ensures that the system has your  
cards address even if the card is not present.  
The following sections describe, in more detail, the exact  
procedure to follow for each of the supported  
hot-plugging environments.  
Windows 95 (NDIS 3)  
Windows 95 has built-in support for hot-swapping and  
suspend/resume. Windows 95 recognizes the 3C389 PC  
Card when it is inserted into a PCMCIA slot (or the cable  
is attached to an already inserted 3C389 PC Card) and  
loads the correct driver and configured protocol stack for  
the 3C389 PC Card.  
If you plan to disconnect from your network, complete  
the following procedure:  
1 Click the 3C389 PC Card icon on the status bar.  
A message box appears with a message to stop the  
3C389 PC Card.  
2 Click Stop.  
When the “Safe to remove message” appears, you can  
either detach the cable or physically remove your 3C389  
PC Card.  
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DOS ODI Hot-Pluggability and Suspend/Resume  
C-3  
DOS ODI Hot-Pluggability and Suspend/Resume  
It is recommended that you use the NetWare Event  
Service Layer program (NESL.COM) for hot-plugging to  
work in this environment. Without this support, you  
should use the following procedure.  
Complete the following procedure to remove the 3C389  
PC Card or to go into a suspend mode:  
1 Unload all the drivers.  
Remove them in the reverse order they were installed. by  
typing the following commands at the DOS prompt:  
netx u (“or” vlm u)  
ipxodi u  
tokencs u  
lsl u  
2 Remove the card from your machine.  
Once the card is removed, you can enter and exit  
suspend mode as often as you like before reinstalling the  
card. It is best to reinstall the card while the machine is  
not in suspend mode.  
After reinserting the card or resuming, you can restart  
your network software by typing the following  
commands at the DOS prompt:  
lsl  
tokencs  
ipxodi  
netx  
DOS NDIS Hot-Pluggability  
You can insert and remove your card before and after  
using Windows for Workgroups. You cannot hot-plug the  
card while using Windows for Workgroups. Insert the  
card before starting the software. Remove the card only  
after exiting the Windows for Workgroups environment.  
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C-4  
APPENDIX C: HOT-PLUGGABILITY AND SUSPEND/RESUME  
OS/2 NDIS Hot-Pluggability and Suspend/Resume  
You can remove the card or go into suspend mode at any  
time as long as you are not running any applications that  
use shared resources. After you reinsert the card or  
resume, you should have all of your LAN shared resources  
connected. If you use CM/2 to connect to the host, you  
will have to log on again.  
One scenario that does not work is suspending and then  
removing the card. The card will not be recognized when  
it is reinserted. If you want to do something like this,  
you must first remove the card and then suspend. You  
can then resume later and reinsert the card later.  
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TECHNICAL SUPPORT  
D
3Com provides easy access to technical support  
information through a variety of services. This appendix  
describes these services.  
Information contained in this appendix is correct at time  
of publication. For the very latest, we recommend that  
you access 3Com Corporations World Wide Web site as  
described below.  
Online Technical Services  
3Com offers worldwide product support 24 hours a day,  
7 days a week, through the following online systems:  
World Wide Web site  
3Com Bulletin Board Service (3ComBBS)  
3ComFactsSM automated fax service  
3ComForum on CompuServe online service  
World Wide Web Site  
Access the latest networking information on 3Com  
Corporations World Wide Web site by entering our URL  
into your Internet browser:  
This service features the latest information about 3Com  
solutions and technologies, customer service and support,  
news about the company, NetAge® Magazine, and more.  
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D-2  
APPENDIX D: TECHNICAL SUPPORT  
3Com Bulletin Board Service  
3ComBBS contains patches, software, and drivers for all  
3Com products, as well as technical articles. This service is  
available through analog modem or digital modem  
(ISDN) 24 hours a day, 7 days a week.  
Access by Analog Modem  
To reach the service by modem, set your modem to 8  
data bits, no parity, and 1 stop bit. Call the telephone  
number nearest you:  
Country  
Australia  
Brazil  
Data Rate  
Telephone Number  
61 2 9955 2073  
55 11 547 9666  
33 1 6986 6954  
4989 62732 188  
852 2537 5608  
39 2 27300680  
81 3 3345 7266  
52 5 520 7853  
86 10 684 92351  
65 534 5693  
up to 14400 bps  
up to 14400 bps  
up to 14400 bps  
up to 28800 bps  
up to 14400 bps  
up to 14400 bps  
up to 14400 bps  
up to 28800 bps  
up to 14400 bps  
up to 14400 bps  
up to 14400 bps  
up to 28800 bps  
up to 28800 bps  
France  
Germany  
Hong Kong  
Italy (fee required)  
Japan  
Mexico  
P. R. of China  
Singapore  
Taiwan  
886 2 377 5840  
44 1442 438278  
1 408 980 8204  
U.K.  
U.S.A.  
Access by Digital Modem  
ISDN users can dial in to 3ComBBS using a digital modem  
for fast access up to 56 Kbps. To access 3ComBBS using  
ISDN, use the following number:  
408 654 2703  
3ComFacts Automated Fax Service  
3Com Corporations interactive fax service, 3ComFacts,  
provides data sheets, technical articles, diagrams, and  
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Online Technical Services  
D-3  
troubleshooting instructions on 3Com products 24 hours  
a day, 7 days a week.  
Call 3ComFacts using your Touch-Tone telephone using  
one of these international access numbers:  
Country  
Hong Kong  
U.K.  
Telephone Number  
852 2537 5610  
44 1442 438279  
1 408 727 7021  
U.S.A.  
Local access numbers are available within the following  
countries:  
Telephone  
Number  
Telephone  
Number  
Country  
Australia  
Belgium  
Denmark  
Finland  
Country  
1800 678 515  
0800 71279  
800 17319  
Netherlands  
New Zealand  
Norway  
06 0228049  
0800 446 398  
800 11062  
98 001 4444  
05 90 81 58  
0130 81 80 63  
800 933 486  
1678 99085  
1800 801 777  
Portugal  
0505 442 607  
France  
Russia (Moscow only) 956 0815  
Germany  
Hong Kong  
Italy  
Singapore  
Spain  
800 6161 463  
900 964 445  
020 792954  
0800 626403  
Sweden  
U.K.  
Malaysia  
3ComForum on CompuServe Online Service  
3ComForum is a CompuServe-based service containing  
patches, software, drivers, and technical articles about all  
3Com products, as well as a messaging section for peer  
support. To use 3ComForum, you need a CompuServe  
account.  
To use 3ComForum:  
1 Log on to CompuServe.  
2 Type go threecom  
3 Press [Return] to see the 3ComForum main menu.  
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D-4  
APPENDIX D: TECHNICAL SUPPORT  
Support from Your Network Supplier  
If additional assistance is required, contact your network  
supplier. Many suppliers are authorized 3Com service  
partners who are qualified to provide a variety of services,  
including network planning, installation, hardware  
maintenance, application training, and support services.  
When you contact your network supplier for assistance,  
have the following information ready:  
Diagnostic error messages  
A list of system hardware and software, including  
revision levels  
Details about recent configuration changes, if  
applicable  
If you are unable to contact your network supplier, see  
the following section on how to contact 3Com.  
Support from 3Com  
If you are unable to receive support from your network  
supplier, technical support contracts are available from  
3Com.  
Contact your local 3Com sales office to find your  
authorized service provider using one of these numbers:  
Regional Sales Office  
Telephone Number  
3Com Corporation  
P.O. Box 58145  
5400 Bayfront Plaza  
Santa Clara, California  
95052-8145  
800 NET 3Com or 1 408 764 5000  
408 764 5001 (fax)  
U.S.A.  
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Support from 3Com  
D-5  
Regional Sales Office  
Telephone Number  
3Com Asia Limited  
Australia  
61 2 9937 5000 (Sydney)  
61 3 9866 8022 (Melbourne)  
8610 68492568 (Beijing)  
China  
86 21 63740220 Ext 6115 (Shanghai)  
852 2501 1111  
91 11 644 3974  
Hong Kong  
India  
Indonesia  
Japan  
6221 572 2088  
81 6 536 3303 (Osaka)  
81 3 3345 7251 (Tokyo)  
822 2 319 4711  
Korea  
Malaysia  
New Zealand  
Phillippines  
Singapore  
Taiwan  
60 3 732 7910  
64 9 366 9138  
632 892 4476  
65 538 9368  
886 2 377 5850  
662 231 8151 4  
Thailand  
3Com Benelux B.V.  
Belgium  
Netherlands  
32 2 725 0202  
31 30 6029700  
3Com Canada  
Calgary  
Montreal  
Ottawa  
Toronto  
Vancouver  
403 265 3266  
514 683 3266  
613 566 7055  
416 498 3266  
604 434 3266  
3Com European HQ  
3Com France  
49 89 627320  
33 1 69 86 68 00  
3Com GmbH  
Austria  
Czech Republic/Slovak  
Republic  
43 1 513 4323  
420 2 21845 800  
Germany  
(Central European HQ)  
Hungary  
49 30 34 98790 (Berlin)  
49 89 627320 (Munich)  
36 1 250 83 41  
Poland  
Switzerland  
48 22 6451351  
41 31 996 14 14  
3Com Ireland  
353 1 820 7077  
3Com Latin America  
U.S. Headquarters  
Northern Latin America  
Argentina  
Brazil  
Chile  
408 326 2093  
305 261 3266 (Miami, Florida)  
541 312 3266  
55 11 546 0869  
562 633 9242  
Colombia  
Mexico  
Peru  
571 629 4110  
52 5 520 7841/7847  
51 1 221 5399  
Venezuela  
58 2 953 8122  
(continued)  
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D-6  
APPENDIX D: TECHNICAL SUPPORT  
Regional Sales Office  
Telephone Number  
3Com Mediterraneo  
Italy  
39 2 253011 (Milan)  
39 6 5279941 (Rome)  
34 1 383 17 00  
Spain  
3Com Middle East  
971 4 349049  
3Com Nordic AB  
Denmark  
Finland  
Norway  
Sweden  
45 39 27 85 00  
358 0 435 420 67  
47 22 18 40 03  
46 8 632 56 00  
3Com Russia  
007 095 258 09 40  
27 11 807 4397  
3Com Southern Africa  
3Com UK Ltd.  
44 131 220 8228 (Edinburgh)  
44 161 873 7717 (Manchester)  
44 162 889 7000 (Marlow)  
Returning Products for Repair  
Before you send a product directly to 3Com for repair,  
you must first obtain a Return Materials Authorization  
(RMA) number. Products sent to 3Com without RMA  
numbers will be returned to the sender unopened, at the  
senders expense.  
To obtain an RMA number, call or fax:  
Country  
Telephone Number Fax Number  
U.S.A. and Canada  
1 800 876 3266,  
option 2  
408 764 7120  
Latin America  
1 408 326 2927  
44 1442 438125  
408 764 7120  
Europe, South Africa,  
and Middle East  
44 1442 435822  
Outside Europe,  
1 408 326 2926  
1 408 764 7120  
U.S.A., and Canada  
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INDEX  
DOS ODI  
hot plugging C-3  
suspend/resume C-3  
drivers  
installation 3-1  
Numbers  
3Com Bulletin Board Service  
(3ComBBS) D-2  
3Com sales offices D-4  
3Com URL D-1  
3ComFacts D-2  
3ComForum D-3  
E
error codes 5-3  
diagnostic 5-10  
DXMCSMOD 5-6  
initialization 5-10  
OS/2 NDIS 5-3  
transmit 5-16  
A
adapter open test 5-11  
autoset mode 1-6, 1-8  
B
bulletin board service D-2  
F
fax service. See 3ComFacts  
C
card services  
H
advantages 1-6  
description 1-5  
enabler 1-7  
hot plugging 2-2  
if using 2-1  
hot plugging 2-2, C-1  
DOS NDIS C-3  
DOS ODI C-3  
OS/2 NDIS C-4  
Windows 95 (NDIS 3) C-2  
hot swapping C-1  
Compaq PCs  
installing 3C389 PC Card B-1  
CompuServe D-3  
connector 2-4  
conventions  
I
IBM LAN Support Program/Native  
Installation 3-14  
installation  
notice icons, About This Guide  
2
text, About This Guide  
2
inserting PC Card 2-1  
removing PC Card 2-5  
tips 2-1  
D
diagnostics program 5-8  
DOS Client 16 for Novell NetWare  
4.01 and above 3-11  
DOS NDIS  
K
kit contents 2-1  
hot plugging C-3  
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2
INDEX  
L
R
LANAID  
returning products for repair D-6  
configuring 3C389 PC Card 4-7  
description 4-1  
drivers that don’t require LANAID  
for configuration 3-1  
drivers that require LANAID for  
configuration 3-1  
S
shielded twisted pair 2-4  
socket services 1-2, B-1  
description 1-5  
installing 4-3  
LAN Client  
if using 2-1  
versus point enablers 1-7  
STP 2-4  
installing 4-4  
running from the command  
line 4-8  
LAPS (LAN Protocol Support) 3-9  
super client drivers 1-2, 1-7  
suspend/resume  
DOS ODI C-3  
OS/2 NDIS C-4  
SystemSoft Card B-1  
M
memory managers A-1  
with Card and Socket  
Services A-2  
T
technical support  
3Com URL D-1  
with Point Enabler A-1  
Multiprotocol Transport Service  
(MPTS) 3-12  
bulletin board service D-2  
fax service D-2  
network suppliers D-4  
product repair D-6  
using CompuServe D-3  
troubleshooting  
N
network supplier support D-4  
Novell NetWare Client 32 for Windows  
95 installation 3-9  
card services 5-1  
point enabler 5-2  
Windows 95 5-7  
Windows NT 5-8  
O
online technical services D-1  
on-ring test 5-9  
U
open error codes 5-11  
open errors 5-11  
suggested actions 5-12  
OS/2 NDIS  
unshielded twisted-pair cabling 2-4  
URL D-1  
UTP 2-4  
hot plugging C-4  
W
suspend/resume C-4  
OS/2 NDIS 2 Device Driver Using LAN  
Adapter Protocol Support  
(LAPS) 3-9  
Windows 95  
(NDIS 3) hot swapping C-2  
installation 3-2  
OS/2 NDIS 2 Device Driver Using  
Multiprotocol Transport Service  
(MPTS) 3-12  
OSR 2 installation 3-4  
troubleshooting 5-7  
Windows NT  
3.51 installation 3-6  
4.0 installation 3-8  
troubleshooting 5-8  
World Wide Web (WWW) D-1  
wrap test 5-9  
P
point enablers 1-2, 1-4  
versus Card and Socket  
Services 1-7  
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3Com Corporation LIMITED WARRANTY  
HARDWARE  
3Com warrants its hardware products to be free from defects in workmanship and materials, under  
normal use and service, for the following lengths of time from the date of purchase from 3Com or  
its Authorized Reseller:  
Network NICs  
Lifetime  
1 year  
Other hardware products (unless otherwise specified in the warranty statement above)  
Spare parts and spares kits  
90 days  
If a product does not operate as warranted above during the applicable warranty period, 3Com  
shall, at its option and expense, repair the defective product or part, deliver to Customer an  
equivalent product or part to replace the defective item, or refund to Customer the purchase price  
paid for the defective product. All products that are replaced will become the property of 3Com.  
Replacement products may be new or reconditioned. Any replaced or repaired product or part has a  
ninety (90) day warranty or the remainder of the initial warranty period, whichever is longer.  
3Com shall not be responsible for any software, firmware, information, or memory data of  
Customer contained in, stored on, or integrated with any products returned to 3Com for repair,  
whether under warranty or not.  
SOFTWARE  
3Com warrants that the software programs licensed from it will perform in substantial conformance  
to the program specifications therefor for a period of ninety (90) days from the date of purchase  
from 3Com or its Authorized Reseller. 3Com warrants the media containing software against failure  
during the warranty period. No updates are provided. The sole obligation of 3Com with respect to  
this express warranty shall be (at the discretion of 3Com) to refund the purchase price paid by  
Customer for any defective software products, or to replace any defective media with software  
which substantially conforms to applicable 3Com published specifications. Customer assumes  
responsibility for the selection of the appropriate applications program and associated reference  
materials. 3Com makes no warranty or representation that its software products will work in  
combination with any hardware or applications software products provided by third parties, that the  
operation of the software products will be uninterrupted or error free, or that all defects in the  
software products will be corrected. For any third-party products listed in the 3Com software  
product documentation or specifications as being compatible, 3Com will make reasonable efforts to  
provide compatibility, except where the noncompatibility is caused by a “bug” or defect in the third  
party’s product.  
STANDARD WARRANTY SERVICE  
Standard warranty service for hardware products may be obtained by delivering the defective  
product, accompanied by a copy of the dated proof of purchase, to the 3Com Corporate Service  
Center or to an Authorized 3Com Service Center during the applicable warranty period. Standard  
warranty service for software products may be obtained by telephoning the 3Com Corporate Service  
Center or an Authorized 3Com Service Center, within the warranty period. Products returned to the  
3Com Corporate Service Center must be preauthorized by 3Com with a Return Material  
Authorization (RMA) number marked on the outside of the package, and sent prepaid, insured, and  
packaged appropriately for safe shipment. The repaired or replaced item will be shipped to  
Customer, at the expense of 3Com, not later than thirty (30) days after receipt of the defective  
product by 3Com.  
WARRANTIES EXCLUSIVE  
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY  
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE  
PRICE PAID, AT THE OPTION OF 3COM. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING  
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,  
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR  
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS  
FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM NEITHER ASSUMES NOR  
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH  
THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS.  
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3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION  
DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY  
CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING,  
UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE  
OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.  
LIMITATION OF LIABILITY  
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS  
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR  
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR  
LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER  
FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,  
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF  
3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,  
AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID,  
AT THE OPTION OF 3COM. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED  
IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.  
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or  
the limitation of incidental or consequential damages for certain products supplied to consumers or the  
limitation for personal injury, so the above limitations and exclusions may be limited in their application  
to you. This warranty gives you specific legal rights which may vary depending on local law.  
GOVERNING LAW  
This Limited Warranty shall be governed by the laws of the state of California.  
FCC CLASS B CERTIFICATION STATEMENT  
3Com Corporation  
Model No: 3C389  
FCC ID: AN085H3636  
Made in U.S.A.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions:  
1
2
This device may not cause harmful interference, and  
This device must accept any interference received, including interference that may cause  
undesired operation.  
WARNING: This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of  
Communications Equipment Standards entitled, “Digital Apparatus,” ICES-003.These limits are  
designed to provide reasonable protection against harmful interference in a residential installation.  
This equipment generates, uses and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from the one which the receiver is  
connected to.  
Consult the dealer or an experienced radio/TV technician for help.  
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The user may find the following booklet prepared by the Federal Communications Commission  
helpful:  
The Interference Handbook  
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock  
No. 004-000-00345-4.  
NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires  
that you use quality interface cables when connecting to this device. Changes or modifications not  
expressly approved by 3Com could void the user’s authority to operate this equipment. Refer to the  
manual for specifications on cabling types.  
VCCI CLASS 2 STATEMENT  
This equipment is in the Class 2 category (Information Technology Equipment to be used in a  
residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary  
Control Council For Interference by Information Technology Equipment aimed at preventing radio  
interference in such residential area.  
When used near a radio or TV receiver, it may become the cause of radio interference. Read the  
instructions for correct handling.  
4/18/97  
3COM END USER SOFTWARE LICENSE AGREEMENT  
IMPORTANT: Read Before Using This Product  
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING  
THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM  
CORPORATION ("3COM") TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW.  
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT  
USE THE SOFTWARE. USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT  
THESE TERMS.  
LICENSE: 3Com grants you a nonexclusive license to use the accompanying software program(s)  
(the "Software") subject to the terms and restrictions set forth in this License Agreement. You are  
not permitted to lease, rent, distribute or sublicense the Software or to use the Software in a  
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to  
you in the human readable code of the Software (source code). Except as provided below, this  
License Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks,  
or any other rights in respect to the Software.  
The Software is licensed to be used on any workstation or any network server owned by or leased  
to you, provided that the Software is used only in connection with a 3Com adapter. You may  
reproduce and provide one (1) copy of the Software and supporting documentation for each such  
workstation or network server on which the Software is used as permitted hereunder. Otherwise,  
the Software and supporting documentation may be copied only as essential for backup or archive  
purposes in support of your use of the Software as permitted hereunder. You must reproduce and  
include all copyright notices and any other proprietary rights notices appearing on the Software and  
the supporting documentation on any copies that you make.  
NO ASSIGNMENT; NO REVERSE ENGINEERING: You may not transfer or assign the Software  
and/or this License Agreement to another party without the prior written consent of 3Com. If such  
consent is given and you transfer or assign the Software and/or this License Agreement, then you  
must at the same time either transfer any copies of the Software as well as the supporting  
documentation to the same party or destroy any such materials not transferred. Except as set forth  
above, you may not transfer or assign the Software or your rights under this License Agreement.  
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Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly  
prohibited. However, if you are a European Community ("EC") resident, information necessary to  
achieve interoperability of the Software with other programs within the meaning of the EC Directive  
on the Legal Protection of Computer Programs is available to you from 3Com upon written request.  
EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or  
accompanying documentation (or any copies thereof) or any products utilizing the Software or such  
documentation in violation of any applicable laws or regulations of the United States or the country  
in which you obtained them.  
TRADE SECRETS; TITLE: You acknowledge and agree that the structure, sequence and organization  
of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such  
trade secrets in confidence. You further acknowledge and agree that ownership of, and title to, the  
Software and all subsequent copies thereof regardless of the form or media are held by 3Com and  
its suppliers.  
UNITED STATES GOVERNMENT LEGEND:  
The Software is commercial in nature and developed solely at private expense. The Software is  
delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or  
as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are  
provided in this License Agreement, which is 3Com’s standard commercial license for the Software.  
Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov. 1995) or  
FAR 52.227-14 (June 1987), whichever is applicable.  
TERM AND TERMINATION: This license will expire fifty (50) years from the date that you first use  
the Software, if it is not earlier terminated. You may terminate it at any time by destroying the  
Software and documentation together with all copies and merged portions in any form. It will also  
terminate immediately if you fail to comply with any term or condition of this License Agreement.  
Upon such termination you agree to destroy the Software and documentation, together with all  
copies and merged portions in any form.  
GOVERNING LAW: This License Agreement shall be governed by the laws of the State of California  
as such laws are applied to agreements entered into and to be performed entirely within California  
between California residents and by the laws of the United States. You agree that the United  
Nations Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its  
entirety from application to this License Agreement.  
LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability  
applicable to the Software are as stated on the Limited Warranty Card or in the product manual  
accompanying the Software. Such warranties and limitations of liability are incorporated herein in  
their entirety by this reference.  
SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or  
unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in  
any way be affected or impaired and a valid, legal and enforceable provision of similar intent and  
economic impact shall be substituted therefor.  
ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement  
between you and 3Com, supersedes all prior agreements, whether written or oral, with respect to  
the Software, and may be amended only in a writing signed by both parties.  
3Com is a registered trademark of 3Com Corporation.  
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145,  
(408) 764-5000  
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