WLAN IP Handset 2210/2211/2212 User Guide
BCM
Business Communications Manager
Document Status: Standard
Document Number: NN40050-101
Document Version: 01.01
Date: September 2006
Task list
3
Task list
To select the Keypad Autolock......................................................................................19
To select the Noise Mode..............................................................................................24
To select the Key Tones................................................................................................24
To adjust speaker volume using the Function menu.....................................................27
To activate a feature......................................................................................................32
To activate a feature......................................................................................................33
To make external calls using line keys..........................................................................35
To make external calls using intercom keys..................................................................36
To view the server IP address.......................................................................................42
To view the handset firmware version...........................................................................42
To remove the battery pack...........................................................................................53
To insert the battery pack..............................................................................................54
To charge a battery pack...............................................................................................57
Quad Charger................................................................................................................57
To charge the battery pack............................................................................................58
WLAN IP Handset 2210/2211/2212 User Guide
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Task list
NN40050-101
Contents
5
Contents
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting Help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . 10
WLAN Handset buttons and keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Scrolling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
WLAN Handset display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
WLAN handset states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Select the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ring Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Phone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjust ringer volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adjust speaker volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Silence the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Lock and unlock the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Feature and function menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Feature and function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Function menu—FCN key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Feature menu—LINE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
WLAN IP Handset 2210/2211/2212 User Guide
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Contents
Program Feature menu items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Basic call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
End calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Push-to-Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
To initiate a Push-to-Talk call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Receive a Push-to-Talk transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
View system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
View terminal type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
View extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Low battery indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Remove and insert the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Desktop Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Dual Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the Quad Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cleaning the WLAN Handset contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
NN40050-101
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Chapter 1
Getting started
This document is a global document. Contact your system supplier or your Nortel representative to
verify that the hardware and software described are supported in your area.
This section contains information on the following topics:
•
•
•
•
About this guide
This document describes the features and functions of the WLAN IP Handset 2210, 2211, and
2212 phones.
Audience
This guide is intended for installers and users of WLAN IP Handset 2210, 2211, and 2212 phones.,
as well as for individuals responsible for configuring, maintaining, and troubleshooting the WLAN
IP Handset 2210, 2211, and 2212 phones.
WLAN IP Handset 2210/2211/2212 User Guide
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Chapter 1 Getting started
Symbols and text conventions
These symbols are used to highlight critical information for the BCM system:
Caution: Alerts you to conditions where you can damage the equipment.
Danger: Alerts you to conditions where you can get an electrical shock.
Warning: Alerts you to conditions where you can cause the system to fail or work
improperly.
Note: Alerts you to important information.
Tip: Alerts you to additional information that can help you perform a task.
Security note: Indicates a point of system security where a default should be changed,
or where the administrator needs to make a decision about the level of security required
!
for the system.
Warning: Alerts you to ground yourself with an antistatic grounding
strap before performing the maintenance procedure.
Warning: Alerts you to remove the BCM main unit and expansion unit
power cords from the ac outlet before performing any maintenance
procedure.
NN40050-101
Chapter 1 Getting started
9
These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.
Convention
Example
Used for
Word in a special font (shown in
the top line of the display)
Command line prompts on display telephones.
Pswd:
Underlined word in capital letters
(shown in the bottom line of a two
line display telephone)
Displaybutton option. Available on two line display
telephones. Press the button directly below the
option on the display to proceed.
PLAY
Dialpad buttons
Buttons you press on the dialpad to select a
particular option.
£
These text conventions are used in this guide to indicate the information described:
Convention
Description
bold Courier
text
Indicates command names and options and text that you need to enter.
Example: Use the infocommand.
Example: Enter show ip{alerts|routes}.
italic text
Indicates book titles
plain Courier
text
Indicates command syntax and system output (for example, prompts
and system messages).
Example: Set Trap Monitor Filters
FEATURE
HOLD
RELEASE
Indicates that you press the button with the coordinating icon on
whichever set you are using.
separator ( > )
Shows menu paths.
Example: Protocols > IP identifies the IP option on the Protocols
menu.
WLAN IP Handset 2210/2211/2212 User Guide
10 Chapter 1 Getting started
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best source of support for Nortel products is the Nortel Support Web site:
This site enables customers to:
•
•
•
•
•
download software and related tools
download technical documents, release notes, and product bulletins
sign up for automatic notification of new software and documentation
search the Support Web site and Nortel Knowledge Base
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you have a Nortel support contract and cannot find the information you require on the
Nortel Support Web site, you can get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7865).
Outside North America, go to the Web site below and look up the phone number that applies
in your region:
When you speak to the phone agent, you can reference an Express Routing Code (ERC) to more
quickly route your call to the appropriate support specialist. To locate the ERC for your product or
service, go to:
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, you can contact the technical support staff for that distributor or reseller.
NN40050-101
11
Chapter 2
WLAN Handsets overview
The Nortel WLAN Handset 2210, WLAN Handset 2211, and the WLAN Handset 2212 for BCM
are fully functional wireless handsets specifically designed for the busy office environment.
In this user guide, the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 are
referred to generically as WLAN Handset.
IMPORTANT!
User must end every call
The user must end every call, by pressing the Power Off/End Call key, to
release system resources and allow the WLAN Handset to function properly.
If this is not done, it will result in the ringer not ringing and you might miss an
important call.
IMPORTANT!
The WLAN Handset must be fully charged before initial use. See “Battery
Warning:
Follow standard acceptance procedures before operating
the WLAN Handset near life-support systems.
To minimize risk of interference, pacemaker users should not
carry the WLAN Handset next to the pacemaker.
Avoid placing the WLAN Handset near small metallic
objects. The WLAN Handset earpiece attracts magnetic
objects.
The WLAN Handset produces noise noticeable to hearing
aid users. Use a headset compatible with hearing aids.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operation.
CAUTION
Loud noise environment: The WLAN Handset has been
designed to produce optimal voice quality. However, when
used in extremely loud noise environments (for example,
close to working heavy machinery), users may experience
degradation in call quality performance due to echo. Avoid
using the WLAN Handset when traversing these types of
environments.
WLAN IP Handset 2210/2211/2212 User Guide
12 Chapter 2 WLAN Handsets overview
This guide contains information about:
•
•
•
•
•
•
The following figure shows the WLAN Handset 2210, WLAN Handset 2211, and
WLAN Handset 2212.
Note: The WLAN Handset 2210 and WLAN Handset 2211 are shown in the
desktop charger. There is no desktop charger for the WLAN Handset 2212.
Figure 1 WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212
WLAN Handset 2211
WLAN Handset 2210
WLAN Handset 2212
WLAN Handset buttons and keys
Figure 2 on page 13 shows the WLAN Handset 2210, WLAN Handset 2211, and
WLAN Handset 2212 buttons and keys.
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Chapter 2 WLAN Handsets overview 13
Figure 2 WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 buttons and keys
G
C
G
C
G
H
C
D
D
B
A
D
B
A
I
A
I
B
J
I
J
J
E
F
E
F
E
F
WLAN Handset 2210
WLAN Handset 2211
WLAN Handset 2212
The following table describes the WLAN Handset buttons and keys.
Table 1 WLAN Handset buttons, keys, and descriptions (Sheet 1 of 2)
Button/key
Description
Power On/Start Call key
A
B
Turns on the handset. This key also affects some of the states of the
Power Off/End Call key
Ends an active call and turns off the handset.
The user must end every call to release system resources and allow the
handset to function properly.
Feature and Display soft keys
Ftre
C
The first of the four soft keys is the Feature soft key, which starts or ends
a feature. The next three soft keys are Display keys, which show feature
options.
Menu key
D
E
Displays the full description of the Display soft keys abbreviations and
accesses the handset features.
Function key
Accesses handset functions when in active (idle) state.
The Function key also provides access to the User Option menu in the
standby state.
Line key
F
Accesses the Feature menu. For more information on Feature menu.
WLAN IP Handset 2210/2211/2212 User Guide
14 Chapter 2 WLAN Handsets overview
Table 1 WLAN Handset buttons, keys, and descriptions (Sheet 2 of 2)
Button/key
Description
Up, Down, and Select buttons
G
H
Enables you to navigate and activate the various menu options.
Adjusts the speaker and ringer volume.
Push-to-Talk button
Push-to-Talk is available on the WLAN Handset 2211 only.
Activates the Push-to-Talk feature on the WLAN Handset 2211.
Left arrow and Star button
I
Enables scrolling to the left for menu navigation.
Right arrow and Pound button
J
Enables scrolling to the right for menu navigation.
Scrolling
Table 1 Scrolling functions
To scroll:
Use:
Up
Volume Up button
Down
Left
Volume Down button
Right
WLAN Handset display
There are three areas to the WLAN Handset display:
•
•
•
Status area
Information area
Feature options area
NN40050-101
Chapter 2 WLAN Handsets overview 15
The following figure shows an example of the WLAN Handset display.
Figure 3 WLAN Handset display
Status area
Information area
Feature options area
Status area
The status area displays the handset status. It can include:
•
•
•
status indicators (see the table below)
left and right arrows
a series of dots representing the line keys, which change to a number when active
The following table describes the status indicators on your WLAN Handset.
WLAN IP Handset 2210/2211/2212 User Guide
16 Chapter 2 WLAN Handsets overview
Table 2 Status indicators
J I H G F These symbols give a visual indication (from strong to weak) of the signal
strength to the handset.
No Service
You are outside the coverage area and cannot receive or place calls. The
out-of-service tone plays. Return to the coverage area to re-establish the
connection.
Note: The No Service status indicator displays in the information area of the
handset display.
D C B
A
These symbols give a visual indication of the Battery charge. The D
indicates that the battery is fully charged while the B indicates that the
charge is low.
Your battery pack charge is very low. An audible beep also sounds. Replace
your battery pack within two minutes.
E
K
You have a new voicemail message.
Your handset is downloading a new firmware file. You will be unable to
make or receive calls until the download is complete.
Do not power off the handset until the download icon disappears.
Melody
A melody is played when the WLAN Handset is turned on for the first time
following a completed charge.
In Service Tone
Line Indicator
When the handset completes registration with the Call Server, it plays the
in-service tone.
The Line Indicator area displays the line currently in use. Any lines which
are not idle or active (for example, if the line is on hold or forwarded) will
have a plus sign (+) sign in front of the entry for that line.
Right/Up and Left/ These icons, on either side of the Line Indicator, are used in the in-call
Down Arrows
menus to indicate “more items below or left” and “more items above or
right”.
Information area
The Information area shows:
•
•
•
the extension number of the handset
a line for general information
features and call information when the handset is in use
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Chapter 2 WLAN Handsets overview 17
Feature options area
When a feature is activated, or when you are on an active call, the Feature options area shows you
the action you must take to proceed.
For example: Pswd. This means you must enter your mailbox password.
The Feature options area shows the label for the Ftre soft key and for the three display soft keys.
These button labels appear directly above the Feature and display soft keys, and to the right of the
Ftre label on the display. These button labels vary, depending on the feature in use.
WLAN handset states
The WLAN Handset can be in one of the states described in the following table.
IMPORTANT!
User MUST end every call
The user must end every call, by pressing the Power Off/End Call key, to
release system resources and allow the WLAN Handset to function properly.
If this is not done, it will result in the ringer not ringing and you might miss an
important call.
Table 3 States of the WLAN Handset
State
Description
Power off
The handset is turned off. It is not registered with the Call Server.
Normally the handset enters the power-off state when the user presses Power Off/
End Call for approximately two seconds when the handset is in the standby state.
The batteries can be recharged in the power-off state.
Standby
This is the normal state when the handset is online but inactive. In the standby state, the
handset can receive calls and access the User Option menu.
To perform other operations, the handset must be active (off-hook).
The standby state uses less power than the active (idle) state. The batteries can be
recharged in the standby state.
When the handset is in the standby state, the programmed extension number is shown in
the display area.
Active
This is equivalent to a regular telephone being off-hook.
(off-hook)
The handset goes to the active (off-hook) state by pressing Power On/Start Call when
the handset is in the standby or active (idle) states. When in this state, the handset uses a
soft ring.
Active (idle)
This is equivalent to a regular telephone being idle. The active (idle) state is reached in
two ways:
An incoming call in the Standby state causes the handset to go to the active (idle) state
and begin ringing.
The user presses FCN and 3 when the handset is in the active (off-hook) state to access
the function menu. In this state, the handset does not ring when a call comes in.
In the active (idle) state, the handset and access point exchange a small packet
approximately once every 15 milliseconds. This increases the power consumption and
consumes bandwidth, particularly for the RF portion of the link. Therefore, the handset is
not normally left in the active (idle) state except for special situations.
WLAN IP Handset 2210/2211/2212 User Guide
18 Chapter 2 WLAN Handsets overview
Table 3 States of the WLAN Handset
State
Description
Active (on-hook) This state is entered when the handset is in standby state and the user presses the Menu
key. The handset appears to be on-hook from the Call Server point of view, and loud
ringing will occur (when required). The handset display is active and the Menu, FCN and
Line menus can be accessed. The user returns to the standby state by pressing the
Power Off/End Call key. If no keys are pressed for a period of 10 seconds, the state times
out and the handset returns to the standby state. Pressing the Power Off/End Call key in
any of the menus will exit the menu. Pressing the Power Off/End Call key again will
return the handset to standby state.
If the user selects any menu item or presses a soft key, the handset changes into the
active (off-hook) state, the timeout condition is removed and the handset will use a soft
ring.
Error
The handset enters the error state when it loses the signal from the access point.
If the handset regains the signal within approximately 20 seconds, it returns to the state it
just left. If the handset is out of range for longer than 20 seconds, the handset restarts and
returns to the standby state.
Active call
The handset enters the active call state when a user is in an active conversation. To enter
this state, the user either makes a call or answers an incoming call. While in this state, the
handset will use a soft ring to alert the user to another call. The user leaves this state
when the call is completed by pressing the Power Off/End Call key or if an incoming call
is ended before the user answers it.
Push-to-Talk
The push-to-talk state begins with the first push-to-talk transmission and ends when there
has been no two-way radio traffic on the channel for 10 seconds.
(WLAN Handset
2211 only)
While in the push-to-talk state, it is not possible to use the keypad for any other functions.
However, it is possible to place and receive telephone calls.
Setting up the WLAN Handset
This section describes the following initial setup options for your WLAN Handset:
•
•
•
•
•
•
•
•
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Chapter 2 WLAN Handsets overview 19
To select the Keypad Autolock
1
2
3
4
5
6
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Phone Options.
Press the Select button (or OK) to select Phone Options.
Press the Up and Down buttons to scroll through the menu and highlight Keypad Autolock.
Press the Select button (or OK) to select Keypad Autolock.
Press the Up and Down buttons to scroll through the menu and highlight one of the following
settings:
•
•
•
•
No Delay (default).
5 seconds — key pad locks after five seconds.
10 seconds — key pad locks after 10 seconds
20 seconds — key pad locks after 20 seconds.
7
8
Press the Select button (or OK) to select the highlighted setting.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
Select the Language
If the Call Server supports multiple languages, the language option will list the available
languages. The user option menu and all other local handset prompts are English-only. Menus and
screens that originate from the Call Server are displayed in the configured language.
To select a language
1
2
3
4
5
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Language.
Press the Select button (or OK) to select Language.
Press the Up and Down buttons to scroll through the list of languages.
Press the Select button (or OK) to select the highlighted language.
WLAN IP Handset 2210/2211/2212 User Guide
20 Chapter 2 WLAN Handsets overview
6
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
Ring Options
The Ring Options enables you to configure the WLAN Handset ring tone for the three different
ringer types: Telephone Ring, Auxiliary 1, and Auxiliary 2.
Note: Auxiliary 1 and Auxiliary 2 are reserved for future use.
Telephone Ring allows further configuration for:
•
•
•
•
•
Ring Cadence — controls the ringing rhythm.
Ring Tone — controls the ringing tone (see note 1).
Ring Volume — controls the ringing volume.
Vibrate Cadence — controls the vibration rhythm.
Ring Delay — controls how long the vibrate cadence plays before the audible ring starts (see
note 2).
Note: Ring Tone is not displayed in the menu when Ring Cadence is turned off.
Note: Ring Delay is not displayed in the menu when Ring Cadence or Vibrate
Cadence is turned off.
To select the Ring Cadence
1
2
3
4
5
6
7
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Ring Options.
Press the Select button (or OK) to select Ring Options.
Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.
Press the Select button (or OK) to select Telephone Ring.
Press the Up and Down buttons to scroll through the menu and highlight Ring Cadence.
Press the Select button (or OK) to select Ring Cadence.
NN40050-101
Chapter 2 WLAN Handsets overview 21
8
9
Scroll to one of the desired options:
•
•
•
•
•
Off — ringer is turned off.
PBX — ringing uses the distinctive ringing pattern sent to the handset from the call server.
Continuous — ringing is continuous.
Short Pulse — ringing occurs in short bursts.
Long Pulse — ringing occurs in long bursts.
Press the Select button (or OK) to select the highlighted option.
10 Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
To select the Ring Tone
Note: Ring Tone is not displayed in the menu when Ring Cadence is turned off.
1
2
3
4
5
6
7
8
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Ring Options.
Press the Select button (or OK) to select Ring Options.
Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.
Press the Select button (or OK) to select Telephone Ring.
Press the Up and Down buttons to scroll through the menu and highlight Ring Tone.
Press the Select button (or OK) to select Ring Tone.
Scroll to one of the desired options:
•
•
•
•
•
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
9
Press the Play soft key to preview the tone.
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10 Press the Select button (or OK) to select the highlighted option.
11 Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
To select the Ring Volume
1
2
3
4
5
6
7
8
9
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Ring Options.
Press the Select button (or OK) to select Ring Options.
Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.
Press the Select button (or OK) to select Telephone Ring.
Press the Up and Down buttons to scroll through the menu and highlight Ring Volume.
Press the Select button (or OK) to select Ring Volume.
Press the Up and Down buttons to increase or decrease the volume.
Press the Select button (or OK) to save the volume.
10 Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
Note: You cannot change the ring volume on WLAN Handset 2210 or WLAN
Handset 2212. The WLAN Handset 2210 and WLAN Handset 2212 do not
support the Ring Volume feature. You can change the ring volume on WLAN
Handset 2211, where the Ring Volume feature is supported.
To select the Vibrate Cadence
1
2
3
4
5
6
7
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Ring Options.
Press the Select button (or OK) to select Ring Options.
Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.
Press the Select button (or OK) to select Telephone Ring.
Press the Up and Down buttons to scroll through the menu and highlight Vibrate Cadence.
Press the Select button (or OK) to select Vibrate Cadence.
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Chapter 2 WLAN Handsets overview 23
8
9
Scroll to one of the desired options:
•
•
•
•
•
Off — vibration is turned off.
PBX — vibration uses the distinctive pattern sent to the handset from the call server.
Continuous — vibration is continuous.
Short Pulse — vibration occurs in short bursts.
Long Pulse — vibration occurs in long bursts.
Press the Select button (or OK) to select the highlighted option.
10 Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
To select the Ring Delay
Note: Ring Delay is not displayed in the menu when Ring Cadence or Vibrate
Cadence is turned off.
1
2
3
4
5
6
7
8
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Ring Options.
Press the Select button (or OK) to select Ring Options.
Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.
Press the Select button (or OK) to select Telephone Ring.
Press the Up and Down buttons to scroll through the menu and highlight Ring Delay.
Press the Select button (or OK) to select Ring Delay.
Scroll to one of the desired options:
•
•
•
No Delay — the handset rings and vibrates immediately.
5 Second Delay — the handset vibrates for five seconds before ringing starts.
10 Second Delay —the handst vibrates for 10 seconds before ringing starts.
9
Press the Select button (or OK) to select the highlighted option.
10 Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
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Phone Options
The Phone Options menu enables you to configure:
•
Noise Mode — enables you to adjust the WLAN Handset for different levels of noise within the
working environment.
•
•
Key Tones — determines if tones play when the keys are pressed.
Warning Tones — determines if warning tones — such as system up, system down or out of
range — are played.
•
•
Display Contrast — controls the amount of contrast for the display for different lighting
conditions.
Keypad Autolock — controls the automatic locking of the handset key pad when the handset is
in standby mode.
To select the Noise Mode
1
2
3
4
5
6
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Phone Options.
Press the Select button (or OK) to select Phone Options.
Press the Up and Down buttons to scroll through the menu and highlight Noise Mode.
Press the Select button (or OK) to select Noise Mode.
Press the Up and Down buttons to scroll through the menu and highlight one of the following
settings:
•
•
•
Normal — For most office environments (default).
High — For moderate background noise.
Severe — For extremely noisy conditions.
7
8
Press the Select button (or OK) to select the highlighted setting.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
To select the Key Tones
1
2
3
4
5
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Phone Options.
Press the Select button (or OK) to select Phone Options.
Press the Up and Down buttons to scroll through the menu and highlight Key Tones.
Press the Select button (or OK) to select Key Tones.
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Chapter 2 WLAN Handsets overview 25
6
Press the Up and Down buttons to scroll through the menu and highlight one of the following
settings:
•
•
Enable Tones (default)
Disable Tones
7
8
Press the Select button (or OK) to select the highlighted setting.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
To select the Warning Tones
1
2
3
4
5
6
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Phone Options.
Press the Select button (or OK) to select Phone Options.
Press the Up and Down buttons to scroll through the menu and highlight Warning Tones.
Press the Select button (or OK) to select Warning Tones.
Press the Up and Down buttons to scroll through the menu and highlight one of the following
settings:
•
•
Enable Warnings (default)
Disable Warnings
7
8
Press the Select button (or OK) to select the highlighted setting.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
To select the Display Contrast
1
2
3
4
5
6
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Phone Options.
Press the Select button (or OK) to select Phone Options.
Press the Up and Down buttons to scroll through the menu and highlight Display Contrast.
Press the Select button (or OK) to select Display Contrast.
Press the Up and Down buttons to increase or decrease the contrast.
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26 Chapter 2 WLAN Handsets overview
7
8
Press the Select button (or OK) to select the highlighted setting.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
Configure push-to-talk
Push-to-talk is available on the WLAN Handset 2211 only.
Push-to-talk mode enables two-way radio communication with another WLAN Handset 2211
user. You can enable/disable Push-to-Talk mode and select a channel.
To configure Push-to-Talk for the handset
1
2
3
4
5
6
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Push-to-Talk.
Press the Select button (or OK) to select Push-to-Talk.
Press the Up and Down buttons to scroll through the menu and highlight Enable/Disable.
Press the Select button (or OK) to select Enable/Disable.
Press the Up and Down buttons to scroll through the menu and highlight one of the following
settings:
•
•
PTT Enable — Enables Push-to-Talk mode.
PTT Disable — Disables Push-to-Talk mode. This is the default.
7
8
9
Press the Select button (or OK) to select the highlighted option.
Press the Up soft key to return to the previous menu.
Press the Up and Down buttons to scroll through the menu and highlight Channel.
10 Use the Up and Down buttons to scroll through the menu and highlight a channel (1 to 8).
11 Press the Select button (or OK) to select the channel.
12 Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
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Chapter 2 WLAN Handsets overview 27
Adjust ringer volume
You have two ways to adjust the ringer volume:
•
•
Press the Up or Down button while the handset is ringing.
Adjust speaker volume
You can increase or decrease the speaker volume of the WLAN Handset 2211 only.
You have two ways to adjust the ringer volume:
•
•
Press the Up or Down button while on a call.
Configure the volume using the FCN button when in standby state.
To adjust speaker volume using the Function menu
1
2
3
4
5
6
7
8
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Push-to-Talk.
Press the Select button (or OK) to select Push-to-Talk.
Press the Up and Down buttons to scroll through the menu and highlight Audio Volume.
Press the Select button (or OK) to select Audio Volume.
Press the Up and Down buttons to adjust the volume to a suitable level.
Press the Select button (or OK) to select the setting.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
Silence the ringer
You can silence (or mute) the WLAN Handset ringer.
You silence the ringer in one of two ways:
•
•
To silence the ringer, press
while the handset is ringing.
Use the FCN menu in standby mode
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To silence the ringer using the Function menu
1
2
3
4
5
6
7
8
9
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Ring Options.
Press the Select button (or OK) to select Ring Options.
Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.
Press the Select button (or OK) to select Telephone Ring.
Press the Up and Down buttons to scroll through the menu and highlight Ring Cadence.
Press the Select button (or OK) to select Ring Cadence.
Press the Up and Down buttons to scroll through the menu and highlight Off.
Press the Select button (or OK) to select Off.
10 Press the Select button (or OK) to select the setting.
11 Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
Lock and unlock the keypad
When the automatic keypad locking is enabled, the keypad will lock after the configured number
To lock the keypad
1
2
3
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Lock Keys.
Press the Select button (or OK) to select Lock Keys.
The keypad is locked immediately.
To unlock the keypad
1
2
Press
when the handset is in the standby state.
key.
Press the
The keypad is unlocked immediately.
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Chapter 2 WLAN Handsets overview 29
Security
The WLAN Handsets provide two security modes:
•
•
insecure — This is the default mode.
secure
Your handset is pre-programmed by the system administrator for the type of security you need.
For more information, consult your administrator.
Warning: Do not change the security level through your handset.
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31
Chapter 3
Feature and function menus
You can view the features and functions programmed in your system using various menus, soft
key features, and the Line (DN) features. You can access some functions and features using one or
more of the methods described in this section.
This section describes theWLAN Handset feature and function menus:
•
•
•
•
Note: For more information about the features available to yourWLAN Handset
and how to use them, refer to the BCM Telephone Feature Card.
Feature and function keys
The following table lists the features and functions available on the WLAN Handset, along with
their key sequence.
Table 4 WLAN Handset feature and function keys
Key sequence
Feature/Function
+ 1
+ 2
+ 3
+ 4
+ 5
+ 6
+ 7
+ 8
Mute
Hold
Goodbye
Directory
Inbox
Outbox
Quit
Copy
+ 1
+ 2
+ 3
+ 4
+ 5
+ 6
Intercom
Intercom
Page - General
Last Number Redial
Conference Call
Call Forward
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32 Chapter 3 Feature and function menus
Soft Key Abbreviations menu–MENU key
Use the Soft Key Abbreviations menu to view the full description of the soft key abbreviations and
access the WLAN Handset features.
To activate a feature
1
2
3
Place the handset in the active (idle) or active (off-hook) state.
Press to view the Soft Key Abbreviations menu.
Press the Up and Down buttons to scroll through the list of features. The full description is
highlighted in the display area.
4
Do one of the following:
•
•
Press the Select button (or OK) to activate the highlighted feature.
Press the appropriate number key. The feature does not have to be highlighted.
Function menu—FCN key
Use the Function menu to view and activate the WLAN Handset functions.
To activate a function
1
2
Place the handset in the active (idle) or active (off-hook) state.
Press
to display the first four functions in the display area. Press
again to view more
functions.
3
4
Press the Up and Down buttons to scroll through the list of functions. The abbreviation is
highlighted in the display area.
Do one of the following:
•
•
Press the Select button (or OK) to activate the highlighted feature.
Press the appropriate number key. The feature does not have to be highlighted.
Feature menu—LINE key
Use the Feature menu to view and activate the WLAN Handset line features. These features are
programmed on each handset using the six line keys (number keys 1 through 6).
Note: A feature must be available on the system before it can be programmed on
a handset.
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Chapter 3 Feature and function menus 33
To activate a feature
1
2
Place the handset in the active (idle) or active (off-hook) state.
Press
to view the first screen of the Feature menu. Press
again to view the second
screen.
3
4
Press the Up and Down buttons to scroll through the list of features. The abbreviation is
highlighted in the display area.
Do one of the following:
•
•
Press the Select button (or OK) to activate the highlighted feature.
Press the number key (1 through 6) corresponding to the desired feature. The feature does
not have to be highlighted.
Program Feature menu items
You must be in the active (off-hook) state to program a Feature menu item.
To use external autodial
1
2
3
4
Press Feature *1.
Press
and a number key (1 through 6) corresponding to an available key.
Dial the external number, including routing codes.
Press OK to store the number.
To use internal autodial
1
2
3
4
Press Feature *2.
Press
and a number key (1 through 6) corresponding to an available key.
Dial the extension number.
Press OK to store the number.
To use features
1
2
3
4
Press Feature *3.
Press
and a number key (1 through 6) corresponding to an available key.
Press Feature and enter the feature code.
Press OK to store the feature code.
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35
Chapter 4
Features, functions, and buttons
This section describes some of the WLAN Handset buttons and call features:
•
Note: For more information about the features available to your WLAN Handset
and how to use them, refer to the BCM Telephone Feature Card.
IMPORTANT!
User MUST end every call
The user must end every call, by pressing the Power Off/End Call key, to
release system resources and allow the WLAN Handset to function properly.
If this is not done, it will result in the ringer not ringing and you might miss an
important call.
Basic call features
You can make external and internal calls using the following features:
•
•
•
•
•
Make a call
Answer a call
Hold a call
Use the headset
Mute a call
Make a call
There are many ways to make a call, depending on your handset programming and the type of call.
To make external calls using line keys
1
2
3
4
Press
Press
to go off-hook.
to access the Feature menu.
Press a number key (1 through 6) corresponding to the desired line key.
Dial the external number.
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36 Chapter 4 Features, functions, and buttons
To make external calls using intercom keys
1
2
3
Press
Press
to go off-hook.
to access the Feature menu.
Press a number key (1 through 6) corresponding to the desired intercom key and enter a line
pool access code or destination code.
4
When you hear an external dial tone, dial the external number.
Note: Contact your system administrator for a list of line pool codes. PRI lines do
not support line pool access codes; they must be configured as a destination code.
When entering a destination code on PRI lines, you will not hear dial tone.
To make internal calls using intercom buttons
1
2
3
4
Press
Press
to go off-hook.
to access the Feature menu.
Press a number key (1 through 6) corresponding to the desired intercom key.
Dial the extension number.
Note: Contact your system administrator for a list of extension numbers.
Answer calls
When your handset rings or vibrates, a line number on the display flashes, and the display shows
information about the call, such as the caller’s name and extension:
•
Press
.
Hold
•
•
While on a call, press
and
.The indicator for the line on hold flashes.
To retrieve a held call, press
, while in the active (off-hook) state. Then press the number
key corresponding to the flashing line number.
Headset
You must have a headset installed on your handset to use this feature.
•
•
your call.
To answer a call with a headset plugged into your handset, press any key other than Power
On/Start Call, Power Off/End Call, the soft keys, or the Up/Down/Select buttons.
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Chapter 4 Features, functions, and buttons 37
Mute
•
•
While on a call, press
Press and
and
to turn the microphone off.
again to turn the microphone on.
End calls
You must end every call, by pressing the Power Off/End Call key, to release system resources
and allow the WLAN Handset to function properly. If you press the Power Off/End Call key, you
enable the handset to go to low-power standby mode to conserve battery power.
Push-to-Talk
Push-to-Talk is available on the WLAN Handset 2211 only.
Push-to-Talk mode enables the WLAN Handset 2211 to operate in a group broadcast mode in
addition to the standard handset operation. The WLAN Handset 2211 supports eight multicast
channels with the current channel saved in the handset memory.
IMPORTANT!
Pressing any other keys or buttons (such as the Up/Down/Select or keypad
keys) while in a Push-to-Talk call will terminate the call.
Call period
Push-to-Talk mode operates on the concept of a call period. The Push-to-Talk call period begins
with the first transmission and ends when there has been no two-way radio traffic on the channel
for 10 seconds.
The Push-to-Talk mode controls the handset keypad during the call period. Therefore, it is not
possible to use the keypad for any other functions. However, it is possible to place and receive
telephone calls.
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To initiate a Push-to-Talk call
1
Press the Push-to-Talk button on the right side of the handset.
The “start transmit” tone sounds within two seconds. The channel is active and the display
screen shows the current active channel.
2
3
Speak into the handset’s microphone.
All WLAN Handsets 2211 that are monitoring that channel hear the transmission.
Release the Push-to-Talk button.
The “end transmit” tone sounds. The handset enters the waiting state, where it monitors the
channel for up to 10 seconds.
Receive a Push-to-Talk transmission
Upon receiving a Push-to-Talk transmission, the “receiving alert” tone sounds and the handset
enters the receive state.
In this state, the handset receives all conversations on the selected channel. The display shows the
current active channel, the caller ID of the current transmitter, and an indication that the handset is
receiving a broadcast transmission.
At the end of a transmission, the handset enters the waiting state, where it monitors the channel for
up to 10 seconds and displays “Waiting” on the screen. If no other transmission occurs within 10
seconds, the “end call” tone sounds and the handset becomes idle.
To respond to a Push-to-Talk call
1
When you hear a transmission, press the Push-to-Talk button on the right side of the handset.
The “start transmit” tone sounds. Since all handsets on that channel are already in the receive
state, there is no two-second delay.
2
Speak into the handset’s microphone.
If no transmission occurs during the 10-second countdown period, the “end call” tone sounds
and the handset becomes idle.
To change the Push-to-Talk volume
1
Use the Up and Down buttons to increase or decrease volume.
A separate volume is maintained in Push-to-Talk mode.
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Chapter 4 Features, functions, and buttons 39
To mute a current Push-to-Talk call
Mute affects only the current call. When the next call period starts, the audio is automatically
unmuted. Mute does not allow the user to use the handset’s keypad for anything else.
1
2
Press the Mute soft key.
The following prompt displays:
Mute Two-Way Radio?
Press the Yes soft key to mute the call.
The prompt disappears after three seconds if there is no response.
To unmute a Push-to-Talk call
1
Press the Unmute soft key.
The following prompt displays:
Unmute Two-Way Radio?
2
Press the Yes soft key to unmute the call.
The prompt disappears after three seconds if there is no response.
To end a Push-to-Talk call
Only the current call is terminated for this handset. When the next call period starts, the handset is
again in the receive state. You can rejoin a still-active session by initiating a Push-to-Talk call.
1
Press the Terminate soft key.
The following prompt displays:
Terminate Two-Way Radio?
2
Press the Yes soft key to end the call.
Push-to-Talk audio is immediately stopped and the handset returns to regular mode.
To answer a call during a Push-to-Talk call
An incoming call can be answered while in a Push-to-Talk call. To announce an incoming call, the
handset rings with a low-volume ring and displays a system message.
1
2
Press
.
The Push-to-Talk session is pre-empted.
After the call is over, press
as usual to go back on-hook.
The Push-to-Talk session goes out of pre-empted mode and becomes active again. If an active
Push-to-Talk call has not ended, the audio is heard again.
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40 Chapter 4 Features, functions, and buttons
To make a call during a Push-to-Talk call
A call can be made while in a Push-to-Talk call.
1
2
Press
.
The Push-to-Talk session is pre-empted.
After the call is over, press
as usual to go back on-hook.
The Push-to-Talk session goes out of pre-empted mode and becomes active again. If an active
Push-to-Talk call has not ended, the audio is heard again.
NN40050-101
41
Chapter 5
Troubleshooting
This section describes the options to view specific information about your WLAN Handset and
error messages displayed by your WLAN Handset. This information is useful in troubleshooting
numerous problems.
This section contains information about:
•
•
•
•
•
View system information
The System Info option enables the user to view information about the system. It displays:
•
•
•
handset IP address
server IP address
handset firmware version
To view the handset IP address
1
2
3
4
5
6
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight System Info.
Press the Select button (or OK) to select System Info.
Press the Up and Down buttons to scroll through the menu and highlight Phone IP Addr.
Press the Select button (or OK) to select Phone IP Addr.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
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42 Chapter 5 Troubleshooting
To view the server IP address
1
Press
when the handset is in the standby state.
2
Press the Up and Down buttons to scroll through the menu and highlight System Info.
3
4
5
6
Press the Select button (or OK) to select System Info.
Press the Up and Down buttons to scroll through the menu and highlight Server IP Addr.
Press the Select button (or OK) to select Server IP Addr.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
To view the handset firmware version
1
2
3
4
5
6
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight System Info.
Press the Select button (or OK) to select System Info.
Press the Up and Down buttons to scroll through the menu and highlight Firmware Version.
Press the Select button (or OK) to select Firmware Version.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
View the current call server IP address
The Current Call Svr option enables the user to view information about the call server in use. You
cannot change the settings.
To view the current call server
1
2
3
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Current Call Svr.
Press the Select button (or OK) to select Current Call Svr.
NN40050-101
Chapter 5 Troubleshooting 43
4
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
View terminal type
The Terminal Type option shows the handset type used by the system. The Terminal Type option
is for display purposes only. You cannot edit this option.
To view the terminal type
1
2
3
4
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Terminal Type.
Press the Select button (or OK) to select Terminal Type.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
View extension
The Extension option enables the user to view the extension number for the WLAN Handset. This
number is used to identify the handset. It displays when the handset is in the standby state.
Note: The extension for the handset cannot be changed on the handset.
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44 Chapter 5 Troubleshooting
To view the extension number
1
2
3
4
Press
when the handset is in the standby state.
Press the Up and Down buttons to scroll through the menu and highlight Extension.
Press the Select button (or OK) to select Extension.
Do one of the following:
•
•
Press UP to return to the previous menu and configure another option.
Press to exit all menus and return to the standby state.
You can also press Exit from the top-level menu to exit the menu and return to the active
(off-hook) state.
Display messages
The following table lists the messages that can appear on your WLAN Handset. If a message
appears that cannot be resolved, contact your system administrator.
Table 5 WLAN Handset messages, descriptions, and actions
Message
Description
Action
3 chirps
WLAN Handset is not able to
None. This is only a warning. The call will
communicate with the best access point, handoff to the best access point once it
probably because that access point has becomes available.
no bandwidth available.
Address Mismatch
The WLAN Handset software download Contact your system administrator.
files are incorrect or corrupted.
ASSERT xxxx.c
Line yyy
The WLAN Handset has detected a fault Record the error information and contact
from which it cannot recover.
your system administrator.
Assoc Failed
xxxxxxxxxx
The WLAN Handset association was
refused by the Access Point.
Record the error information and contact
your system administrator.
Assoc Timeout
xxxxxxxxxx
The WLAN Handset did not receive an
association response from the Access
Point.
Record the error information and contact
your system administrator.
Auth Failed
xxxxxxxxxx
The WLAN Handset authentication was Record the error information and contact
refused by the access point.
your system administrator.
Auth Timeout
xxxxxxxxxx
The WLAN Handset did not receive
authentication from the access point.
Record the error information and contact
your system administrator.
Bad Code Type xxx
Expected Code Type yyy
The WLAN Handset software does not
match the current handset license
selection.
Record the error information and contact
your system administrator.
Bad Config
Some needed configuration parameter
has not been configure.
Contact your system administrator.
Bad ESSID
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is configured wrong. Contact your system administrator.
Bad Local ID
Bad Local ID Type
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Chapter 5 Troubleshooting 45
Table 5 WLAN Handset messages, descriptions, and actions
Message
Description
Action
Bad Network IP
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is configured wrong. Contact your system administrator.
Bad Network Mask
Bad Payload Type
There may be a configuration problem
with the handset of the VPN server.
Contact your system administrator.
Bad Phintl File
The WLAN Handset software download Contact your system administrator.
files are incorrect or corrupted.
Bad Program File
The WLAN Handset software download Contact your system administrator.
files are incorrect or corrupted.
Bad Preshared Key
Bad Tunneled IP
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is configured wrong. Contact your system administrator.
Bad VPN Server IP
B or A icon
Battery Low message
and beep
Low battery
In call: the battery icon (B) displays
and a soft beep is heard when the user is
on the WLAN Handset and the battery
charge is low. User has 15–30 minutes of
battery life left.
Not in call: The battery icon (A)
displays whenever the battery charge is
low. The message Low Battery and a
beep indicate a critically low battery
charge. The WLAN Handset will not work
until the battery pack is charged.
Battery Failure
Battery Failed
The battery pack is not functioning.
Replace the battery pack with a new or
confirmed Nortel battery pack. Any
non-Nortel battery packs will not work.
The battery pack is damaged or
incompatible with the WLAN Handset.
Replace the battery pack with a new or
confirmed Nortel battery pack. Any
non-Nortel battery packs will not work.
Can’t Renew DHCP
yyy.yyy.yyy.yyy
The DHCP server is not responding to
the initial renewal attempt.
Record the error information and contact
your system administrator.
Charging …
The WLAN Handset is charging in the
Desktop Charger.
No action needed.
Charge Complete
The WLAN Handset is now fully charged. No action needed.
Checking Code
The WLAN Handset is checking for a
newer version of software that should be approximately one second. If message
None. This message lasts for
downloaded.
remains displayed, power off the WLAN
Handset and contact your system
administrator.
Checking DHCP IP
CRC Code Error
The WLAN Handset is retrieving DHCP
information from the DHCP server.
None. This is informational only.
The software which has been TFTP
downloaded has a bad redundancy code
check.
Contact your system administrator.
Code Mismatch!
The software loaded into the WLAN
Handset is incorrect for the handset
model.
Contact your system administrator.
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46 Chapter 5 Troubleshooting
Table 5 WLAN Handset messages, descriptions, and actions
Message
Description
Action
DCA Timeout
The WLAN Handset has detected a fault Turn the WLAN Handset off, then on
for which is cannot recover, possibly due again. If the error persists, contact your
to a failure to acquire any network.
system administrator.
DHCP Error (1-5)
DHCP Error 1
The WLAN Handset cannot locate a
DHCP server. It will try every four
seconds until a server is located.
DHCP Error 2
The WLAN Handset has not received a
response from the DHCP server to a
request for an IP address. It will retry until
a DHCP server is found.
DHCP Error 3
DHCP Error 4
The server refuses to lease the WLAN
Handset an IP address. It will keep trying.
The DHCP server offered the WLAN
Handset a lease that is too short. The
minimum lease time is 10 minutes. One
hour is the minimum recommended lease
time.
The WLAN Handset will stop trying.
Notify the system administrator.
DHCP Error 5
Failure during WEP Key rotation process
(proprietary feature). Notify the system
administrator.
DHCP Lease Exp
yyy.yyy.yyy.yyy
DHCP is not responding to renewal
attempts (at least one renewal
succeeded).
The WLAN Handset failed to renew its
DHCP lease, either because the DHCP
server is not running, or because the
configuration has been changed by the
administrator. The handset will attempt to
negotiate a new lease, which will either
work, or change to one of the DHCP
errors.
DHCP NACK error
yyy.yyy.yyy.yyy
The DHCP server explicitly refused
renewal.
The DHCP lease currently in use by the
WLAN Handset is no longer valid, which
forces the handset to restart. This
problem should resolve itself after the
restart. If it does not, the problem is in the
DHCP server, and you should contact
your system administrator.
DL Not On Sector
The WLAN Handset software download Contact your system administrator.
files are incorrect or corrupted.
DO NOT POWER OFF
The WLAN Handset is in a critical section None. Do not remove the battery or
of the software update.
attempt to power off the WLAN Handset
while this is displayed. Doing so may
require the handset to be returned to
Nortel to be recovered.
Duplicate IP
Erase Failed
The WLAN Handset has detected
another device with the same IP
Address.
Contact your system administrator.
Download process failed to erase the
memory in the WLAN Handset.
If error “int. error: 0F” is displayed, turn
the WLAN Handset off, then on again. If
error persists, contact your system
administrator.
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Chapter 5 Troubleshooting 47
Table 5 WLAN Handset messages, descriptions, and actions
Message
Description
Action
Erasing memory
The WLAN Handset has determined that None. When the progress bar fills the
a download should occur and is erasing display line, the erase operation is
the current software from memory.
complete.
Do not turn the WLAN Handset off
during this operation.
Files Too Big
The WLAN Handset software download Contact your system administrator.
files are incorrect or corrupted.
Flash Config Error
Initializing …
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is performing power None. This is informational only.
on initialization.
Internal Err. # #
The WLAN Handset has detected a fault Record the error code so it can be
from which it cannot recover.
reported. Turn the WLAN Handset off,
then on again. If error persists, contact
your system administrator.
Invalid ID Info
The VPN server did not recognize yo.
Contact your system administrator.
Multiple SVP Svr
yyy.yyy.yyy.yyy
The WLAN Handset is attempting to
communicate with two WLAN IP
Telephony Managers 2245.
If this persists, record the information and
contact your system administrator.
Must Upgrade SW!
The WLAN Handset software is
incompatible with the hardware.
Contact your system administrator.
Try call again later.
Net Busy
All access points are full or busy.
xxxxxxxxxx
No DHCP Server
The WLAN Handset is unable to contact Contact your system administrator
the DHCP server.
No ESSID
The WLAN Handset is configured wrong. Contact your system administrator.
No Func Code
The WLAN Handset software download Contact your system administrator.
files are incorrect or corrupted.
No Host IP xxxxxxxxxx
No IP Address
The WLAN Handset is configured wrong. Contact your system administrator.
Invalid IP address.
Contact your system administrator.
Contact your system administrator.
No Net Access
Cannot authenticate/associate with
access point
No Net Found
Can be caused by a variety of issues
Contact your system administrator.
No Net Found xxxxxxxxxxx yy The WLAN Handset cannot find a
suitable access point.
Record the error information and contact
your system administrator.
No PBX Response
The WLAN Handset tried to send a
message to the Call Server and failed to
get a response.
Contact your system administrator.
No Proposal
No Reg Domain
No SVP IP
The WLAN Handset is configured wrong. Contact your system administrator.
Regulatory Domain not configure Contact your system administrator.
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset has lost contact with If the problem persists, record the error
No SVP Response
yyy.yyy.yyy.yyy
the SVP server.
information and contact your system
administrator.
No SVP Server
The WLAN Handset is configured wrong. Contact your system administrator.
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48 Chapter 5 Troubleshooting
Table 5 WLAN Handset messages, descriptions, and actions
Message
Description
Action
No SVPServer
No DNS Entry
The WLAN Handset was unable to
perform DNS lookup for the SVP Server,
the server had no entry for the SVP
server.
Contact your system administrator.
No SVPServer
No DNS IP
The WLAN Handset was unable to
perform DNS lookup for the SVP Server,
no IP Address for the SVP server.
Contact your system administrator.
No SW Found
A required software component has not Contact your system administrator.
been properly installed.
No UNISTIM DHCP
No VPN Server
Not Installed!
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is configured wrong. Contact your system administrator.
A required software component has not Contact your system administrator.
been properly installed.
Payload Malfmd
Press End Call
The WLAN Handset is configured wrong. Contact your system administrator.
The far end of a call has hung up.
Hang up the near end.
Restart Command
The WLAN Handset received a restart
command from the server.
None. The WLAN Handset will
automatically restart in a few seconds.
RTP Open Failed
The WLAN Handset encountered an
error in connecting to the Call Server.
Power off and then power on the
handset. If the problem persists, contact
your system administrator.
Select License
Server Busy
The WLAN Handset is configured wrong. Contact your system administrator.
The WLAN Handset is attempting to
download from a TFTP Server that is
busy downloading other devices and
refusing additional downloads.
None. The WLAN Handset will
automatically retry the download every
few seconds.
SKT Open Failed
The WLAN Handset encountered an
error in connecting to the Call Server.
If the problem persists, contact your
system administrator.
Storing Config
The WLAN Handset is storing changes to None. This is informational only.
the handset configuration.
SVP Service Rej.
The SVP Server has rejected a request If the problem persists, contact your
from the WLAN Handset.
system administrator.
System Busy yyy.yyy.yyy.yyy
The Server has reached its call capacity. All call paths are in use. Try the call again
in a few minutes.
System Locked (with Busy
Tone)
System is locked
Try the call again, system has been
locked for maintenance.
TFTP ERROR(x):yy
A failure has occurred during a software Power off the WLAN Handset, then turn it
download.
on again to retry the download.
If the error persists, contact your system
administrator.
Too Many Errors
The WLAN Handset continues to reset
and cannot be recovered.
Contact your system administrator.
Unknown xx:yy:zz
Updating …
A phrase is missing from a download file. Contact your system administrator.
The WLAN Handset is internally updating None. The handset may do this briefly
its software images.
after a download. This is informational
only.
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Chapter 5 Troubleshooting 49
Table 5 WLAN Handset messages, descriptions, and actions
Message
Description
Action
Updating Code …
The WLAN Handset is downloading new None. Do not turn the WLAN Handset off
software into memory. The number icons during this operation.
at the bottom of the display indicate
which file number is currently being
downloaded. This message also displays
a progress bar. When the progress bar
fills the display line, the update operation
is complete on that file.
VPN Error: xxx
Waiting …
The WLAN Handset encountered an
error. The error message and code is
displayed.
Record the error information and contact
your system administrator.
The WLAN Handset has attempted some None. The WLAN Handset is waiting for
operation several times and failed, and is a specified period of time before
now waiting for a period of time before
attempting that operation again.
attempting that operation again.
Watchdog Timeout
Wrong Code Type.
The WLAN Handset failed to hear from
the supported VOIP solution within the
watchdog timeout interval.
Contact your system administrator.
The software loaded into the WLAN
Handset is incorrect for this model of
handset.
Contact your system administrator.
WLAN IP Handset 2210/2211/2212 User Guide
50 Chapter 5 Troubleshooting
NN40050-101
51
Chapter 6
WLAN Handset, headset, batteries, chargers, and
accessories
This section contains information about:
•
•
•
•
•
•
•
•
Cleaning your WLAN Handset
The WLAN Handset occasionally must be cleaned to maintain appearance. In general, wiping the
handset surface with a clean water-dampened cloth or paper towel removes most films or residues.
If more rigorous cleaning is required, you can use:
•
•
A mild detergent solution. Be sure to wipe away any detergent residue with a plain
water-dampened cloth.
Any general-purpose household glass and surface cleaner. Do not spray the handset directly.
Spray the cleaner on a soft cloth or paper towel, then wipe the handset.
•
•
Pre-treated cloths, like those used for eyeglasses or cameras.
Pre-moistened towelettes. Avoid those containing lanolin or aloe, which leave a slippery
residue.
•
Isopropyl alcohol, applied by a damp cloth or paper towel. When using alcohol, do not rub the
keypad characters vigorously, as this will significantly degrade legibility.
IMPORTANT!
•
•
•
•
Do not use furniture polishes, waxes, or plasticizer-based cleaner.
Do not use lanolin, aloe, glycerin, or other skin care products.
Do not apply any solvent such as acetone or mineral spirits.
Do not directly spray or immerse the handset.
If the headset connector becomes dirty, you may experience a scratchy or intermittent signal. To
clean the connector, dip the padded end of either a wooden- or paper-handled cotton swab in
isopropyl alcohol. Gently insert in the connector and twist, repeating several times. If available,
blow compressed air into the connector to clear debris.
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52 Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories
Headset
Nortel offers optional headsets, with a quick-disconnect jack, for use in noisy environments or for
use if you need to have your hands free while talking. The headset is not available in all regions.
To use the headset, simply plug it into the jack on the bottom of your WLAN Handset. If the
headset is disconnected using the quick-disconnect jack, there is no audio connection on the
headset or the speaker and microphone in the WLAN Handset.
The headset is specifically designed to work with the WLAN Handset. Nortel does not recommend
using other headsets.
The following figure shows the headset jack for the WLAN Handset.
Figure 4 WLAN Handset bottom view
IMPORTANT!
The only authorized headsets that can be used with WLAN Handset are
those obtained from Nortel, Plantronics, or their reseller partners.
Battery packs
The battery pack for the WLAN Handset must be recharged periodically. The
WLAN Handset 2210 and WLAN Handset 2211 use Nickel Metal Hydride (NiMH) rechargeable
battery packs, while the WLAN Handset 2212 uses a Lithium ion rechargeable battery pack. The
battery packs provide four hours of talk time or 70 hours of standby time. Standby time is when the
handset is turned on, but not in an active call.
Battery packs are not interchangeable. Use only the battery made for your handset.
The following figures show the location of the battery packs on the handsets.
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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 53
Figure 5 WLAN Handset 2210 and 2212 battery pack location
Low battery indicators
The WLAN Handset notifies you when the charge on the battery pack is low by displaying the
battery icon (B). If you are not in a call, you hear a loud beep. If you are in a call, you hear a soft
beep through the earpiece every six seconds. At this point, your handset has 15 to 30 minutes of
battery life left.
The low battery icon (A), the Low Battery message in the display area and a loud beep indicate a
critically low charge. The handset will not work until the battery pack is charged.
Remove and insert the battery pack
To remove the battery pack
For the WLAN Handset 2210 and WLAN Handset 2212:
1
To release the battery pack, press down on the latch on the battery pack.
For the WLAN Handset 2211:
1
2
To release the battery pack, hold the handset in one hand, with the keys facing up.
Press both battery release buttons on the left and right sides of the handset with your other
hand.
The battery pack should drop into your hand.
Note: Do not pry the battery out of the handset.
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54 Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories
To insert the battery pack
For the WLAN Handset 2210 and WLAN Handset 2212:
1
2
Slide the lower lip of the battery pack into the bottom of the handset cavity.
Push the top of the battery pack in place.
For the WLAN Handset 2211:
1
Slide the battery pack straight into the cavity until it snaps into place.
Note: Do not force the battery pack into the handset.
To change the battery pack while in a call
1
2
3
4
Use Call Park to park the current call.
Quickly remove the discharged battery pack and replace it with a charged battery pack.
Press
to turn the handset back on.
Use Call Park to retrieve the parked call.
Desktop Charger
The Nortel WLAN Handset Desktop Charger is designed to fully charge the battery packs in
approximately two hours. The charger operates in a 50° to 85° F (10° to 30° C) environment. Do
not expose the charger to freezing temperatures or direct sunlight.
Desktop chargers are not interchangeable. Use only the charger made for your handset.
Desktop chargers are available for the WLAN Handset 2210 and WLAN Handset 2211 only.
The following figure shows the WLAN Handset 2210 and 2211 Desktop Chargers.
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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 55
Figure 6 The WLAN Handset 2210, and WLAN Handset 2211 Desktop Chargers
WLAN Handset 2211
WLAN Handset 2210
The charger is shipped with the appropriate power supply for the site. Place the charger on a flat,
horizontal surface. Plug the power supply into the charger and into an appropriate wall outlet.
IMPORTANT!
Do not place anything in the Desktop Charger other than the correct WLAN
Handset. Doing so might damage the contacts. Bent contacts can keep the
WLAN Handset from charging.
Using the Desktop Charger
To charge the WLAN Handset Desktop Charger
1
2
Press
to terminate any calls. The handset can be off or in standby mode during charging.
Place the handset, face forward, into the Desktop Charger.
The red indicator light turns on.
The indicator light does not come on when the charger slot is empty, when the handset is not
inserted properly, or when the charger has no power.
3
4
Charge the battery pack.
If the handset is in standby mode, it displays its extension number and Charging…. It is fully
operational and can receive calls. If the handset is off, only Charging… displays and the
handset cannot receive calls.
It is normal for the battery pack to become warm when charging.
When the handset is fully charged, Charge Complete displays. Remove the handset from the
charger.
The red indicator light remains on until the handset is removed from the charger.
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Dual Charger
The Nortel WLAN Handset Desktop Chargers are designed to fully charge the handset and one
spare battery pack in approximately two hours (each). The charger operates in a 50° to 85° F (10°
to 30° C) environment. Do not expose the charger to freezing temperatures or direct sunlight.
Dual chargers are not interchangeable. Use only the charger made for your handset.
Dual chargers are available for the WLAN Handset 2210, WLAN Handset 2211 and
WLAN Handset 2212.
The following figure shows the WLAN Handset 2211 and spare battery pack in its Dual Charger.
Figure 7 WLAN Handset 2211 Dual Charger
The Dual Charger is shipped with the appropriate power supply for the site. Place the Dual
Charger on a flat, horizontal surface. Plug the power supply into the Dual Charger and into an
appropriate wall outlet.
IMPORTANT!
Do not place anything in the Dual Charger other than the correct WLAN
Handset. Doing so might damage the contacts. Bent contacts can keep the
WLAN Handset from charging.
The handset and spare battery cannot charge simultaneously. If both require charging, the handset
has priority and will recharge first. After the handset is fully charged, the spare battery will be
charged.
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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 57
Using the Dual Charger
To charge the WLAN Handset Dual Charger
1
2
Press
to terminate any calls. The handset can be off or in standby mode during charging.
Place the handset, face forward, into the handset charging bay of the Dual Charger.
The red indicator light turns on.
The indicator light does not come on when the charger slot is empty, when the handset is not
inserted properly, or when the charger has no power.
3
4
Charge the handset battery.
If the handset is in standby mode, it displays its extension number and Charging…. It is fully
operational and can receive calls. If the handset is off, only Charging… displays and the
handset cannot receive calls.
It is normal for the battery pack to become warm when charging.
When the handset is fully charged, Charge Complete displays. Remove the handset from the
charger.
The red indicator light remains on until the handset is removed from the charger.
To charge a battery pack
1
Remove the battery from the handset, as described in “Remove and insert the battery pack” on
2
Insert the battery pack into the battery charging bay of the Dual Charger.
The red indicator light turns on.
The indicator light does not come on when the charger slot is empty, when the handset is not
inserted properly, or when the charger has no power.
If the indicator light starts blinking as soon as the battery pack is inserted, remove the battery
pack and reinsert it into the charger.
If the indicator light continuously blinks during the charging process, the battery pack is
unusable. Properly dispose of the unusable battery pack.
3
4
Charge the battery pack.
It is normal for the battery pack to become warm when charging.
When charging is complete, the indicator light turns off. Remove the battery pack from the
charger.
Quad Charger
The Nortel WLAN Handset Quad Chargers fully charge up to four battery packs in approximately
two hours. Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to
freezing temperatures or direct sunlight.
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58 Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories
Quad chargers are not interchangeable. Use only the charger made for your handset.
Quad chargers are available for the WLAN Handset 2211 and WLAN Handset 2212.
The Quad Charger comes with the appropriate power supply for the site. Place the Quad Charger
on a flat, horizontal surface. Plug the power supply into the Quad Charger and into an appropriate
wall outlet.
IMPORTANT!
Do not place anything in the Quad Charger other than the correct WLAN
Handset. You might damage the contacts. Bent contacts can keep the battery
packs from charging.
Using the Quad Charger
To charge the battery pack
1
Remove the battery pack from the handset, following the steps in “To remove the battery pack”
2
Insert the battery pack into one of the four charging bays.
The LED above the charging bay turns on. If the LED starts blinking as soon as the battery
pack is inserted, remove the battery pack and reinsert it into the charger.
If the LED continuously blinks during the charging process, the battery pack is unusable.
Properly dispose of the unusable battery pack.
3
When charging is complete, the LED turns off. Remove the battery pack from the charger.
Cleaning the Desktop, Dual or Quad Chargers
Clean the Desktop, Dual or Quad Charger by wiping the surface with a clean, water-dampened
cloth or paper towel. A mild detergent solution can be used. Be sure to wipe away any detergent
residue with a plain water-dampened cloth.
CAUTION
Unplug the charger before attempting to clean it.
Do not immerse the charger in water or other liquid.
Do not pour liquids into the charger slot.
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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 59
Cleaning the WLAN Handset contacts
The battery pack contacts on the WLAN Handset can be cleaned with isopropyl (rubbing) alcohol
applied with a cotton swab, cloth, or paper towel. Do not push or pull the exposed battery pack
contacts.
IMPORTANT!
•
Always use the Desktop Charger provided to charge the battery pack.
Other chargers can damage the battery pack.
•
•
•
Only use the original plug-in power adapter for the Desktop Charger.
Do not dip the battery pack in water or throw into the fire.
Do not dispose of the battery pack with your domestic waste. Take used
battery packs to an appropriate collection point for recycling or send them
back to your supplier or servicing agent.
•
Replacement battery packs are available from your supplier or servicing
agent.
Accessories
Optional accessories for the handset are:
•
•
carrying case
belt clip
For further information, consult the documentation supplied with the accessory.
WLAN IP Handset 2210/2211/2212 User Guide
60 Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories
NN40050-101
Index
61
Index
A
S
T
B
U
C
D
E
G
I
L
P
R
WLAN IP Handset 2210/2211/2212 User Guide
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