Nortel Networks Nortel IP Phone 1210 User Manual

Title page

Nortel Communication Server 1000

Nortel IP Phone 1210

User Guide

Revision history

October 2008

Standard 01.09. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5.

April 2008

Standard 01.08. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5.

April 2008

Standard 01.07. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5.

February 2008

Standard 01.06. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5 and to contain updates to the

links in the document.

February 2008

Standard 01.05. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5 and to contain updates to the

images.

January 2008

Standard 01.04. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5 and to contain updates to the

document.

December 2007

Standard 01.03. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5 and to contain updates to the

document.

December 2007

Standard 01.02. This document is up-issued to support Nortel

Communication Server 1000 Release 5.5 and to reflect changes to the

images.

Revision history

December 2007

Standard 01.01. This document is issued to support Nortel

Communication Server 1000 Release 5.5.

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 18

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

IP Phone 1210 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

IP Phone 1210 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 29

Installing your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . . 30

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 32

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 32

Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 33

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 34

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 34

Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 35

Customizing your IP Phone 1210—basic features . . . . . . 36

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 39

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contents

Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 41

Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 42

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 43

Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 46

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 47

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Customizing your IP Phone 1210—advanced features . . . 49

Managing your Station Control Password . . . . . . . . . . . . . . . 50

Assigning an SCPW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring an Electronic Lock on your IP Phone . . . . . . . . . 51

Locking your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . 51

Unlocking your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . 52

Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 53

1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 58

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Virtual Office on your remote IP Phone . . . . . . . . . 61

Using Virtual Office on your office IP Phone . . . . . . . . . . 61

Operating your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . 63

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . 63

Using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Contents

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . 73

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . 77

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Recording a Calling Party (Caller) Number . . . . . . . . . . . 81

Displaying call details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Managing calls while away from your desk . . . . . . . . . . . . . . 82

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . 83

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . 85

Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting up a Conference Call . . . . . . . . . . . . . . . . . . . . . . 88

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . 89

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . . 93

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . 94

Paging features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Call Page Connect to make an announcement . . . 96

Contents

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Miscellaneous Call Features . . . . . . . . . . . . . . . . . . . . . . . . . 99

Charging a call or charging a forced call . . . . . . . . . . . . . 99

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using External Server Applications . . . . . . . . . . . . . . . . 103

Troubleshooting your IP Phone 1210 . . . . . . . . . . . . . . . . 104

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Welcome

Your Nortel IP Phone 1210 brings voice and data to your desktop.

IP Phone 1210 can directly connect to a Local Area Network (LAN)

through an Ethernet connection.

This guide contains the following topics:

•

“Using your IP Phone 1210” on page 23

“Installing your IP Phone 1210” on page 30

“Customizing your IP Phone 1210—basic features” on page 36

“Customizing your IP Phone 1210—advanced features” on page 49

“Operating your IP Phone 1210” on page 63

“Troubleshooting your IP Phone 1210” on page 104

In this guide, self-labeled line or programmable feature key labels appear

beside the keys, and context-sensitive soft key labels appear directly

above the keys.

Feature overview

Your IP Phone 1210 supports the following features:

•

four context-sensitive soft keys (self-labeled)

Note: Context-sensitive soft keys are Nortel Communication Server

dependent. Some IP Phones phones are not configured to support

context-sensitive soft key functionality. Contact your system

administrator for further details.

•

six call-processing fixed keys:

Hold

Goodbye

Mute

Headset

Handsfree

•

three specialized feature keys:

Welcome

Conference

Services

Applications

•

wall-mountable

LCD display screen

high-quality speaker phone

volume control keys to adjust the ringer, speaker, handset, and

headset volume

•

hearing aid compatibility

10/100 Ethernet ports

one Ethernet port for LAN connection

one Ethernet port for optional PC connection

•

Power over Ethernet (POE) or power through a supported AC

adapter

•

support to Network Diagnostic Utility

Accessory Expansion Module (AEM) port to connect the Expansion

Module

Figure 1 on page 11 shows an IP Phone 1210.

Welcome

Figure 1: IP Phone 1210

Regulatory and safety information

Regulatory and safety

information

This equipment has been tested and complies with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits provide

reasonable protection against harmful interference in a residential

installation.

This equipment generates, uses, and can radiate radio frequency energy

and, if not installed and used according to the instructions, can cause

harmful interference to radio communications. However, there is no

guarantee that interference cannot occur in a particular installation. If this

equipment causes harmful interference to radio or television reception,

which you can determine by turning the equipment off and on, you are

encouraged to try to correct the interference by performing one or more of

the following measures:

•

Reorient or relocate the receiving antenna.

Increase the distance between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

•

Consult the dealer or an experienced technician for help.

This Class B digital apparatus complies with Canadian ICES-003. Cet

appareil numérique de la classe B est conforme à la norme NMB-003 du

Canada.

Warnings

•

This is a Class B product. In a domestic environment this product can

cause radio interference; in which case, you must take adequate

measures.

•

Operation is subject to the following two conditions: (1) this device

cannot cause interference, and (2) this device must accept

interference, including interference that can cause undesired

operation of the device.

Regulatory and safety information

Jurisdiction

Standard

Description

United States

UL 60950-1

ITE equipment - Safety - Part 1:

General requirements

Canada

CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European

Community

EN 60950-1

+A11

ITE equipment - Safety - Part 1:

General requirements

Australia/New AS/NZS

Zealand 60950.1:2003

Safety of Information Technology

Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General

requirements

Table 1 on page 13 shows the EMC compliance for various jurisdictions.

Table 1: EMC compliance for various jurisdictions (Part 1 of 2)

Jurisdiction

Standard

Description

United States

FCC CFR 47

Part 15

Class B Emissions: FCC Rules

for Radio Frequency Devices

Canada

ICES-003

Class B Emissions: Interference-

Causing Equipment Standard:

Digital Apparatus

Australia/New

Zealand

CISPR 22

Class B Emissions: Information

technology equipment - Radio

disturbance

Regulatory and safety information

Table 1: EMC compliance for various jurisdictions (Part 2 of 2)

Jurisdiction

Standard

Description

European

Community

EN 55022

Class B Emissions: Information

technology equipment - Radio

disturbance

EN 55024

Information technology

equipment - Immunity

characteristics

Limits and methods of

measurement

EN 61000-3-2

EN 61000-3-3

Limits for harmonic current

emissions (equipment input

current <= 16 A per phase)

Limitation of voltage fluctuations

and flicker in low-voltage supply

systems for equipment with rated

current <= 16 A

Japan

VCCI

Regulations for voluntary control

measures.

Table on page 14 shows the Safety compliance for various jurisdictions.

Table 2: Safety compliance for various jurisdictions

(Part 1 of 2)

Jurisdiction

Standard

Description

United States

UL 60950-1

Safety of Information

Technology Equipment

Regulatory and safety information

Table 2: Safety compliance for various jurisdictions

(Part 2 of 2)

Jurisdiction

Standard

Description

Canada

CSA 60950-1-03

Safety of Information

Technology Equipment

European

Community

EN 60950-1

ITE equipment - Safety - Part 1:

General requirements

Australia/New AS/NZS

Zealand 60950.1:2003

Safety of Information

Technology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:

General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements

for Customer Equipment

EU Countries: This device complies with the essential requirements and

other relevant provisions of Directive 1999/5/EC. You can obtain a copy

of the Declaration from www.nortel.com/corporate/community/

environment/life_cycle/declarations.html or Nortel Networks GmbH

address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Table 3

lists EMC compliance for various jurisdictions

Table 3: EMC compliance (Part 1 of 2)

Jurisdiction

Standard

Description

United States FCC CFR 47 Class A Emissions: FCC Rules for

Part 15

Radio Frequency Devices (see Notes 1

and 2)

Regulatory and safety information

Table 3: EMC compliance (Part 2 of 2)

Jurisdiction

Standard

Description

Canada

ICES-003

Class A Emissions: Interference-

Causing Equipment Standard: Digital

Apparatus

Australia/New AS/NZS 3548 Class A Emissions: Information

Zealand

CISPR 22

technology equipment - Radio

disturbance

European

Community

EN 55022

Class A Emissions: Information

technology equipment - Radio

disturbance

EN 55024

Information technology equipment -

Immunity characteristics

Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per

phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for

equipment with rated current <= 16 A

Note: This equipment has been tested and found to comply with the

limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in

a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at his own

expense.

The user should not make changes or modifications not expressly

approved by Nortel Networks. Any such changes could void the

user’s authority to operate the equipment

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Regulatory and safety information

•

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

Consult the dealer or an experienced radio/ TV technician for help.

Note: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could

void the user’s authority to operate the equipment

This Class A digital apparatus complies with Canadian ICES-003. Cet

appareil numérique de la classe A est conforme à la norme NMB-003 du

Canada

Warnings:

•

This is a Class A product. In a domestic environment this product can

cause radio interference in which case the user must take adequate

measures.

Operation is subject to the following two conditions: (1) this device

may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired

operation of the device.

•

Privacy of communications may not be ensured when using this

telephone.

Use the following procedure to prevent radio interference to the

licensed service, this device must be operated indoors only and

should be kept away from windows to provide maximum shielding.

Table 4: Safety standards

Jurisdiction Standard

United States UL 60950-1

Description

ITE equipment - Safety - Part 1:

General requirements

Canada

CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European

Community

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

Australia/New AS/NZS

Zealand 60950.1:2003

Safety of Information Technology

Equipment

Regulatory and safety information

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and

other relevant provisions of Directive 1999/5/EC. A copy of the

Declaration may be obtained from Nortel Networks GmbH address:

Ingolstaedter Strasse 14-18, 80807 Munich Germany

DenAn regulatory notice for Japan

Connecting Power

Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP

Group Inc. Model: FSP025-1AD207A) with the IP Phone.

Regulatory and safety information

Connecting to the Local Area Network

Severe damage to your IP Phone can occur if you plug the phone into an

ISDN connection. Consult your system administrator to ensure you plug

your IP Phone 1210 into a 10/100 BaseT Ethernet jack.

Operation

The earpiece and mouthpiece of the handset can attract and retain small

objects.

Location

Nortel recommends that you install your IP Phone 1210 away from direct

sunlight.

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the

Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. More specifically, you can:

•

download software, documentation, and product bulletins

search the Technical Support Web site and the Nortel Knowledge

Base for answers to technical issues

•

for Nortel equipment

open and manage technical support cases

Getting Help over the phone from a Nortel Solutions

Center

If you do not find the required information on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can obtain help

over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, to obtain the phone number for your region go to

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing

Code

Use the following procedure to access some Nortel Technical Solutions

Centers, you can use an Express Routing Code (ERC).Your call is routed

to a specialist in your Nortel product or service. Use the following

procedure to locate the ERC for your product or service, go to

How to get help

www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchase the service contract for your Nortel product from a

distributor or an authorized reseller, contact the technical support staff of

the distributor or reseller.

How to get help

Using your IP Phone 1210

After you familiarize yourself with the IP Phone 1210 features, you can

start to use the phone. This section describes how to use the

IP Phone 1210.

Getting started

The following section introduces the important details of the

IP Phone 1210. Carefully read every section before you operate the new

IP Phone 1210.

•

“Before you begin” on page 23

“IP Phone 1210 display” on page 24

“IP Phone 1210 controls” on page 24

“Installing your IP Phone 1210” on page 30

Before you begin

Take the appropriate precautionary measures before you connect the

IP Phone 1210.

CAUTION

Consult your system administrator to

ensure that you plug your IP Phone into a

10/100BaseT Ethernet jack. To avoid

severe damage to your IP Phone, do not

plug your IP Phone 1210 into a regular

phone jack.

CAUTION

Use your IP Phone 1210 in an indoor

environment only.

Using your IP Phone 1210

IP Phone 1210 display

Your IP Phone 1210 display is divided into two display areas:

•

The upper display area is for information such as caller number, caller

name, feature prompt string, user-entered digits, date and time (or

call timer, if provisioned in the Telephone Options menu), and

telephone information.

The lower display area provides labels for the four context-sensitive

soft keys.

Figure 2 on page 24 shows the IP Phone 1210 LCD display screen.

Figure 2: IP Phone 1210 display

IP Phone 1210 controls

This section describes the controls on the IP Phone 1210. Depending on

your geographic region, the IP Phone 1210 includes key caps with

English text labels. In this document, text in parentheses indicates the

labels that appear on the key caps, for example, (Services).

Context-sensitive soft keys are below the

Fwd

LCD. The soft key label is dynamic and

depends on the active feature. The label

length is a maximum of six characters.

Using your IP Phone 1210

Fwd

A triangle before a soft key label, indicates

the feature is active.

More..

Press the More key to access the next layer

of context-sensitive soft keys (self-labeled).

Use the Volume control buttons to adjust

the volume of the ringer, handset, headset,

speaker, and Handsfree features. Press the

upper button to increase the volume, and

press the lower button to decrease the

volume.

(Volume +)

(Volume -)

Press the Mute key to listen to the calling

party without transmitting voice from your

phone. Press the Mute key again to return to

a two-way conversation. Mute key

functionality applies to handsfree, handset,

and headset modes.

(Mute)

The Mute indicator LED, embedded in the

Mute key, flashes to indicate the sound is

muted.

Press the Handsfree key to activate

handsfree mode.

(Handsfree)

Note: The Handsfree LED indicator, located

on the Handsfree key, lights to indicate that

the handsfree is in use.

Using your IP Phone 1210

Use the Navigation keys to scroll through

menus and lists that appear on the LCD

screen. The outer part of this key cluster is

used for up, down, left, and right

movements.

Use the Up and Down keys to scroll up and

down the menu, and the Left and Right keys

to position the cursor. In some dialog boxes

that appear on your phone, you can also use

the Left and Right keys to select editable

fields. Press the Right key to select the field

below the current selection, or the Left key to

select the field above the current selection.

Press the Enter key, at the center of the

Navigation key cluster, to confirm menu

selections.

In most menus, you can use the Enter key

instead of the Select or OK soft key.

Press the Hold key to place an active call on

hold. Press the Hold key again to return to

the caller on hold.

(Hold)

Press the Applications key to access

external server applications.

(Applications)

(Headset)

Press the Headset key to answer a call

using the headset or to switch a call from the

handset or handsfree to the headset.

Note: The Headset LED indicator, located on

the Headset key, lights to indicate that the

headset is in use.

Using your IP Phone 1210

Press the Goodbye key to terminate an

active call.

(Goodbye)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator LED at

the top center of the phone flashes. The

indicator also flashes to indicate an incoming

call. Each alert has a unique flash cadence.

Press the Conference Key to initiate

conference.

Press the Services key and use the

navigation keys to access the following

items:

(Services)

•

Telephone Options

— Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

Using your IP Phone 1210

— Ring type

— Call Timer

— On-hook default path

— Change Feature Key Label

— Live Dialpad

(Services)

(continued)

•

Password Admin

— Station Control Password

Note: The Password Admin menu is not

available on all IP Phone 1210 sets. Consult

your system administrator.

•

Display Network Diagnostics Utilities

Only your system administrator

or service provider can use Display

Network Diagnostics Utilities to perform

Internet diagnostics.

•

Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

Press the Services key twice to access the

Local Tools menu, and use the navigation

keys to access the following items:

(Services)

•

Preferences

Local Diagnostics

Network Configuration

Lock Menu

Note 1: Access to these local options

can be password protected. If you press

the Services key twice and a password

prompt appears, contact your system

administrator.

Using your IP Phone 1210

Note 2: Press the Cancel context

sensitive soft key to exit from any menu

or menu item.

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and

Flexible Feature Codes (FFCs) must be assigned to your telephone and

supported by system software. Contact your system administrator to

configure these features and codes on your telephone.

Note: Use table “Flexible Feature Codes” on page 107 to record the

FFCs that your system administrator assigns to your phone.

Installing your IP Phone 1210

This section details the steps and precautionary measures to perform

during IP Phone installation. The standard IP Phone 1210 package

includes the following accessories:

•

foot stand

handset

handset cord

2.1 m (7 ft) CAT5 Ethernet cable

number plate and lens

CAUTION

Ensure that the protective rubber cap on

the Accessory Expansion Module (AEM)

port is in place when the port is not in use.

An improper connector can damage the IP

Phone. Consult your system administrator

for additional details.

Figure 3 on page 31 displays the connections on an IP Phone 1210.

Installing your IP Phone 1210

Figure 3: Connections on the IP Phone 1210

Perform the following steps to connect the components of the phone and

to install the phone.

•

“Attaching the foot stand (optional)” on page 32

“Connecting the handset” on page 32

“Connecting the headset (optional)” on page 32

“Connecting the power (optional)” on page 33

“Connecting the LAN Ethernet cable” on page 34

“Connecting the PC Ethernet cable” on page 34

“Wall-mounting the IP Phone (optional)” on page 35

Installing your IP Phone 1210

Attaching the foot stand (optional)

Attach the foot stand in the appropriate slots depending on the desired

angle for your IP Phone. If you insert the foot stand into the upper slots,

your IP Phone sits at a 25-degree angle. If you insert the foot stand into

the lower slots, your IP Phone sits at a 55-degree angle.

If you install your IP Phone on a wall, do not attach the foot stand.

1. Align the bottom tabs on the foot stand with the position 1 slots or the

position 2 slots on the back of your IP Phone.

In position 1 the IP Phone sits at a 25-degree angle.

In position 2 the IP Phone sits at a 55-degree angle.

Figure 3 on page 31 shows the slots on the back of the IP Phone.

2. Press the foot stand into the slots until it snaps into place.

Connecting the handset

Use the following procedure to connect the handset to the IP Phone.

1. Plug the end of the handset cord with the short straight section into

the handset.

2. Plug the other end of the handset cord with the long straight section

into the handset jack marked with the + symbol on the back of the IP

Phone.

3. (Optional) Thread the cord through the channel in the foot stand (if

installed) so that it exits on the side of the foot stand.

Figure 3 on page 31 shows the connections on the back of the IP

Phone.

Connecting the headset (optional)

If you have a headset, you can connect the headset to the IP Phone. For

information on how to use your headset with your IP Phone, see the IP

Phone 1200 Series User Guide (NN40010-302).

Installing your IP Phone 1210

1. Plug the headset cord into the headset jack on the back of the IP

Phone marked with the ) symbol.

Figure 3 on page 31 shows the connections on the back of the IP

Phone.

2. Thread the cord through the channel in the side of the foot stand.

3. Set up the headset according to the headset instructions.

Connecting the power (optional)

Your IP Phone supports AC power and Power over Ethernet (PoE). For

AC power, use only the Nortel-approved Global Power Supply

(N0146475) and the country-specific IEC cable that you can order

separately. To use PoE, your connected LAN must support PoE.

CAUTION

Use your IP Phone 1210 with the

approved Nortel AC Adapter (model

#N0089601).

Note: Your IP Phone 1210 supports AC power and PoE options,

including IEEE 802.3 standard power. To use local AC power, you can

order the optional AC adapter separately. To use PoE, where power is

delivered over the CAT5 cable, the LAN must support PoE, and you

do not require an AC adapter.

1. Connect the DC barrel connector to the power jack on the back of the

IP Phone.

2. Thread the cable through the channel in the foot stand to secure the

cable.

3. Plug the country-specific IEC cable into the Global Power Supply,

and then plug the Global Power Supply into the nearest AC power

outlet.

Installing your IP Phone 1210

Connecting the LAN Ethernet cable

Note: Your IP Phone 1210 supports both AC power and PoE options,

including IEEE 802.3 standard power. To use local AC power, you can

order separately the optional AC adapter. To use PoE, where power is

delivered over the CAT5 cable, the LAN must support PoE, and you

do not need an AC adapter.

Connect your IP Phone to your LAN using a CAT5e Ethernet cable to

enable full functionality of your IP Phone. If your Ethernet port is equipped

with Power over Ethernet (PoE), your IP Phone can be powered through

the LAN port. Do not extend the LAN Ethernet cable outside the building.

1. Plug one end of the supplied LAN Ethernet cable into the LAN

Ethernet port on the back of your IP Phone marked with the %

symbol.

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to your LAN Ethernet connection.

The LAN LED on the back of the IP Phone lights when a LAN

connection is established.

Figure 3 on page 31 shows the connections on the back of the IP

Phone.

Connecting the PC Ethernet cable

Connect the CAT5e PC Ethernet cable between your IP Phone and your

computer to enable your computer to access the LAN.

1. Plug one end of the PC Ethernet cable (not supplied) into the PC

Ethernet port on the back of your IP Phone marked with the ( symbol.

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to the LAN port on your computer.

Installing your IP Phone 1210

Wall-mounting the IP Phone (optional)

You can install your IP Phone on a wall. Wall-mount the IP Phone using

the two keyholes on the back of the IP Phone. You do not need the foot

stand for wall-mounted applications.

1. Remove the foot stand.

2. Ensure all cables are properly routed and the IP Phone is functioning.

3. Make small marks on the wall where you want to align each keyhole

slot.

4. Insert the screws (not provided) so that they protrude slightly from the

wall.

5. Align the keyholes on the back of the IP Phone with the screws in the

wall.

6. Slide the IP Phone onto the screws to secure the IP Phone in

position.

Customizing your IP Phone 1210—basic features

Customizing your

IP Phone 1210—basic features

This section explains how you can customize the features on your

IP Phone 1210 to meet your requirements.

Note: Call features and Flexible Feature Codes (FFC) must be

assigned to your IP Phone and supported by system software.

Contact your system administrator to configure these features and

codes on your IP Phone.

Your IP Phone 1210 has both server-based telephone features and local

(telephone-based) tools. Server-based telephone features are accessed

through the Telephone Options menu item on the Services menu. Press

the Services key once to access the Services menu, which has the

following menu items:

•

Telephone Options

You can use the Telephone Options menu to configure telephone

preferences. For more information, see “Telephone Options” on

page 36.

Password Admin

You can use the Password Admin menu to assign or modify the

Station Control Password. For more information, see “Managing your

Station Control Password” on page 50

Virtual Office Login

The Virtual Office Login menu is available on the IP Phone 1210. You

must configure the Class of Service for Virtual Office.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1210 phones. Consult

your system administrator.

Telephone Options

The Telephone Options menu item provides you with access to the

following features on your IP Phone 1210:

Customizing your IP Phone 1210—basic features

“Adjusting volume” on page 38

•

“Adjusting the display screen contrast” on page 39

“Selecting a language” on page 40

“Selecting date and time format” on page 41

“Accessing display diagnostics” on page 41

“Selecting a local dialpad tone” on page 42

“Viewing IP Phone information” on page 43

“Performing diagnostics” on page 44

“Selecting a ring type” on page 45

“Enabling or disabling Call Timer” on page 46

“Enabling OnHook Default Path” on page 47

“Configuring Live Dialpad” on page 47

Note: If a menu includes a submenu, an ellipsis (...) appears after the

command.

Use the following procedure to use the Telephone Options menu.

1. Press the Services key.

(Services)

2. Press the up or down keys to scroll and

select Telephone Options.

3. Press the Enter key.

4. Press the up or down keys to scroll, and

select an option (for example,

Language).

Customizing your IP Phone 1210—basic features

5. Press the Enter key. The display

provides information required to adjust

your selection.

6. Press the Select soft key to save

changes and return to the Telephone

Options menu.

Select

Cancel

Press the Cancel soft key to cancel the

modifications.

Adjusting volume

Use the following procedure to adjust the volume.

1. Press the Services key, select

Telephone Options, and select Volume

adjustment.

2. Press the up or down keys to scroll, and

select one of the following:

— Ringer

— Handset listen

— Handsfree listen

— Headset listen

— Buzzer

3. Press the Enter key.

Customizing your IP Phone 1210—basic features

4. Press the Up or Down soft keys to

increase or decrease the volume.

Down

Press the up or down keys.

5. Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

Select

Cancel

Press the Cancel soft key to cancel the

modifications.

Adjusting the display screen contrast

You can adjust the contrast using the Local Tools menu. Nortel

recommends that you use the Telephone Options menu.

Use the following procedure to adjust the display screen contrast.

1. Press the Services key, select

Telephone Options, and select

Contrast adjustment

2. To increase or decrease the display

contrast level, press the left or right keys.

Customizing your IP Phone 1210—basic features

3. Press the Select soft key to save the

changes and return to the Telephone

Options menu.

Select

Cancel

Press the Cancel soft key to cancel the

modifications.

Selecting a language

Information that appears on the display is available in multiple languages.

This language setting controls the language only for phone features.

Use the following procedure to configure the language.

1. Press the Services key, select

Telephone Options, and select

Language

(Services)

2. Press the up or down keys to scroll, and

select the desired language (for

example, German [Deutsche]).

Note: You cannot install some

languages on your IP Phone. Contact

your system administrator for additional

information about available languages.

3. Press the Select soft key to save the

Select

Cancel

desired language and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the

modifications.

Customizing your IP Phone 1210—basic features

Selecting date and time format

Several date and time formats are available. Formats are based on the

12-hour and 24-hour clocks.

Use the following procedure to select a date and time format.

1. Press the Services key, select

Telephone Options, and select Date/

Time.

(Services)

2. Press the up or down keys to scroll, and

select the desired format. Sample

formats appear on the upper-right side of

the display area.

3. Press the Select soft key to save the

Select

Cancel

format and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the

modifications.

Accessing display diagnostics

The Display diagnostics command tests the IP Phone display screen and

indicator lights.

Use the following procedure to use Display diagnostics.

1. Press the Services key, select

Telephone Options, and select Display

Diagnostics.

(Services)

Customizing your IP Phone 1210—basic features

2. Press the up or down keys to scroll

through the list to view display

capabilities.

Cancel

3. Press the Cancel soft key to return to

the Telephone Options menu.

Selecting a local dialpad tone

When you press a key, the response can be a Dual-Tone Multi-

Frequency (DTMF) sound, a single tone, or no sound. This is known as

the Local Dialpad Tone.

Use the following procedure to choose a local dialpad tone.

1. Press the Services key, select

Telephone Options, and select Local

DialPad Tone.

(Services)

2. Press the up or down keys to scroll, and

select one of the following dialpad tones:

— None to disable all tones.

— Short Click to enable a single tone

for all keys.

— DTMF to turn on a different DTMF

tone for each key.

Customizing your IP Phone 1210—basic features

3. Press the Select soft key to save the

Select

Cancel

tone selection and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the

modifications.

Viewing IP Phone information

The Local Set Info option displays the following phone-specific

information:

•

General Info

Set IP Info

Ethernet Info

Server Info

Encryption Info

Location Info

Use the following procedure to view IP Phone information:

1. Press the Services key, select

Telephone Options, and select Local

Set Info.

(Services)

2. Press the up or down keys to scroll

through the list and view IP Phone

information.

Cancel

3. Press the Cancel soft key to cancel the

modifications.

Customizing your IP Phone 1210—basic features

Performing diagnostics

The Diagnostics item displays the following phone-specific information:

•

Diag Tools (Ping, do Route Traces)

EtherStats (Speed, Auto Neg, CRC Errors, Collision)

IP Stats (Packet Info)

RUDP Stats (Message receive or transmit)

QoS Stats

Use the following procedure to view diagnostic information.

1. Press the Services key, select

Telephone Options, and select Local

Diagnostics.

(Services)

2. Press the up or down keys to scroll

through the list of diagnostic information.

Cancel

3. Press the Cancel soft key to return to

the Telephone Options menu.

Customizing your IP Phone 1210—basic features

Selecting a ring type

Use the Ring type option to configure the IP Phone ring tone.

Use the following procedure to select a ring type:

1. Press the Services key, select

Telephone Options, and select Ring

type.

(Services)

2. Press the up or down keys to scroll, and

select one of the ring types.

Play

3. Press the Play soft key to sample the

ring tone.

4. Press the Select soft key to save the

ring type and return to the Telephone

Options menu.

Select

Stop

Press the Stop soft key and use the

up or down keys to select a different ring

type.

Cancel

Press the Cancel soft key to cancel the

modifications.

Customizing your IP Phone 1210—basic features

Enabling or disabling Call Timer

The call timer measures the call duration.

Use the following procedure to enable or disable Call Timer.

1. Press the Services key, select

Telephone Options, and select Call

Timer.

(Services)

2. Press the up or down keys to enable or

disable the Call Timer.

3. Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

Select

Cancel

Press the Cancel soft key to cancel the

modifications.

Customizing your IP Phone 1210—basic features

Enabling OnHook Default Path

Use OnHook Default Path option to choose either the Headset or the

Handsfree to operate your IP Phone.

Use the following procedure to enable OnHook Default Path.

1. Press the Services key, select

Telephone Options, and select On

Hook default path.

(Services)

2. Press the up or down keys to select one

of the following:

— Handsfree Enabled

— Headset Enabled

3. Press the Select soft key to save the

default path and return to the Telephone

Options menu.

Select

Cancel

Press the Cancel soft key to cancel the

modifications.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a

call by dialing a directory number on the dialpad without picking up the

handset or pressing the Handsfree key.

Customizing your IP Phone 1210—basic features

Use the following procedure to configure Live Dialpad.

1. Press the Services key, select

Telephone Options, and select Live

Dial Pad.

(Services)

2. Press the up or down keys to scroll, and

select one of the following:

— On

— Off (default)

3. Press the Select soft key to save the

configuration.

Select

Cancel

Press the Cancel to cancel the

modifications.

Customizing your IP Phone 1210—advanced features

Customizing your

IP Phone 1210—advanced

features

You can customize features on your IP Phone 1210 to meet your

requirements. This section describes how to customize the advanced

features.

CAUTION

Many of the options discussed in this

section are for the system administrator

only. Do not make changes unless you are

instructed by an administrator.

You and the system administrator can customize the following advanced

features:

•

Password Admin

Use the Password Admin menu to assign or modify the Station

Control Password. See “Managing your Station Control Password” on

page 50.

•

Electronic Lock

Assign a lock on your phone to secure your phone and avoid misuse.

See “Configuring an Electronic Lock on your IP Phone” on page 51.

Local Tools menu

Use the Local Tools menu to configure personal preferences. See

“Configuring the Local Tools menu” on page 53.

Virtual Office Login

The Virtual Office Login menu can be configured on IP Phone 1210.

Class of Service must be configured for the Virtual Office. See “Using

Virtual Office” on page 58.

Note: The Password Admin, and Virtual Office Login menus are

not available on all IP Phone 1210 phones. Consult your system

administrator.

Customizing your IP Phone 1210—advanced features

Managing your Station Control Password

You can assign a Station Control Password (SCPW) to

•

lock your IP Phone and prevent the misuse of your IP Phone

use password-protected features such as using the Redial List, and

using the Callers List

Note: Your system administrator defines your initial SCPW. Contact

your system administrator for detailed information.

Assigning an SCPW

Use the following procedure to assign an SCPW.

1. Press the Services key.

(Services)

2. Press the up or down keys to scroll, and

select Password Admin.

3. Press the Enter key.

4. Press the up or down keys to scroll, and

select New Password.

5. Press the Enter key.

Customizing your IP Phone 1210—advanced features

6. Enter your new password using the

dialpad. To enter special characters,

press the Up key. For information about

entering text, see “Using the telephone

dialpad” on page 63.

Select

7. Press the Select soft key to accept the

new password.

Note: If you are locked out of your IP

Phone, or if you forget your SCPW,

contact your system administrator.

Configuring an Electronic Lock on your IP

Phone

Use the Electronic Lock feature to prevent others from making calls from

your IP Phone. Your SCPW controls the Electronic Lock feature. To

change your Station Control Password, see “Managing your Station

Control Password” on page 50.

Locking your IP Phone 1210

Use the following procedure to lock your IP Phone 1210.

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

Customizing your IP Phone 1210—advanced features

3. Dial your Station Control Password.

4. If you dial locally, press the Goodbye

key.

(Goodbye)

If you dial the FCC remotely, dial your

DN.

Unlocking your IP Phone 1210

Use the following procedure to unlock your IP Phone 1210.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate

FFC.

3. Dial your Station Control Password.

Customizing your IP Phone 1210—advanced features

4. If you dial locally, press the Goodbye

key.

(Goodbye)

If you dial the FCC remotely, dial your

DN.

Configuring the Local Tools menu

Your IP Phone 1210 has both local and server-based telephone tools and

features. This section discusses the various tools and features available

locally on your IP Phone 1210.

CAUTION

Many of the options discussed in this

section are for administrator use only. Do

not make changes unless you are

instructed by an administrator.

Note: Your system administrator can establish a password for the

Local Tools menu. When the password is enabled, a password

prompt dialog box appears when you attempt to access this menu. If

this happens, contact your system administrator.

Local tools and features are accessed through the Local Tools menu.

Press the Services key twice to access this menu. Your system

administrator can establish a password for the Local Tools menu. When

the password is enabled, a password prompt appears when you attempt

to access this menu. If this occurs, contact your system administrator.

The Local Tools menu provides the following menu options:

•

“1. Preferences” on page 56

“2. Local Diagnostics” on page 57

“3. Network Configuration” on page 58

Customizing your IP Phone 1210—advanced features

“4. Lock Menu” on page 58

•

If a menu command has a number in front of it, you can select the

command by pressing the associated key on the dialpad. For example, in

the Local Tools menu, access Local Diagnostics by pressing the 2 key

on the dialpad.

The function of some keys on the IP Phone differs based on the situation.

Table 5 describes the function of each key for navigating and using

menus.

Table 5: Navigation key functions in menus

Key

Function

Down arrow keys Select the next menu item.

Up arrow keys

Right arrow key

Left arrow key

Enter key

Select the previous menu item.

Select the current menu item.

Close the menu.

Select the current menu item.

Enter digits on the Select the associated menu item.

dialpad

Stop soft key

Close the menu.

Cancel soft key

Select soft key

Close the menu.

Select the current menu item.

Table 6 on page 54 describes the key functions in dialog boxes.

Table 6: Navigation key functions in dialog boxes

(Part 1 of 2)

Key

Function

Down arrow keys Scroll down in the window.

Up arrow keys Scroll up in the window.

Customizing your IP Phone 1210—advanced features

Table 6: Navigation key functions in dialog boxes

(Part 2 of 2)

Key

Function

Right arrow key

Left arrow key

Enter key

Go to the next Edit item.

Go to the previous Edit item.

Turn Edit mode on or off.

Select or clear a check box.

When you work in Edit mode, the first field of the item is selected and a

blinking cursor appears to the right of the current edit position. Table 7 on

page 55 describes the navigation key functions in Edit mode.

Table 7: Navigation key functions in Edit mode

Key

Function

Down arrow keys Open the list.

Select the next menu item

Up arrow keys

Select the previous menu item

Right arrow key

Select the current list item

Move the cursor to the right

Left arrow key

Delete the prior character in the edit field

Moves cursor to the left

Enter key

Select the current menu item

Save modifications to the menu item

Exit edit mode box

Enter characters

or digits on the

dialpad

Insert characters or digits at the current cursor

position

Note: Press the star (*) key to insert a

period (.).

Note: Special characters are under 1digit key. By repeatedly pressing

1, the characters circle in the following sequence: 1, _, -, ., !, @, $, %,

&, +, :, /, \.

Customizing your IP Phone 1210—advanced features

1. Preferences

Use the 1.Preferences menu to alter the following local preferences:

•

“1. Contrast” on page 56

“2. Language” on page 56

1. Contrast

Use the Contrast tool to alter the physical settings of the display.

Note: Changes made to the display Contrast using this method are

lost if you reset the phone. To avoid this situation, Nortel recommends

that you use the Contrast Adjustment control in the Telephone

Options menu for contrast adjustment.

Use the following procedure to adjust Contrast setting.

1. Press the Services key twice to open

the Local Tools menu, press the 1 key

on the dialpad to select Preferences,

and press the 1 key to select Contrast.

(Services)

2. Press the right or left arrow keys to

increase or decrease the contrast value.

3. Press the Enter key to save the

changes.

2. Language

Information that appears on the display is available in multiple languages.

Customizing your IP Phone 1210—advanced features

Use the following procedure to select a language

1. Press the Services key twice to open

the Local Tools menu, press the 1 key

on the dialpad to select 1.Preferences,

and press the 2 key to select

(Services)

2.Language.

2. Press the up or down keys to scroll, and

select the desired language (for

example, German [Deutsche]).

3. Press the Enter key to save the

changes.

4. Press the Cancel key to exit the

Preferences menu without saving the

changes.

Cancel

Note: The language setting only controls the language used in the

local menus on your phone. To select the language for features on

your phone, press the Services key, select Telephone Options, and

select Language…

2. Local Diagnostics

The 2. Local Diagnostics submenu offers the following choices:

•

IP Set and DHCP Information - View reports about IP Phone 1210

and DHCP operation.

•

Network Diagnostic Tools - Diagnose network problems using ping

and trace route tools.

•

Ethernet Statistics tool - View reports about Ethernet operation.

IP Network Statistics - View reports about network operation.

Customizing your IP Phone 1210—advanced features

CAUTION

Local Diagnostics, Network Configuration,

and Lock Menu tools are for the system

administrator use only.

Press the Return soft key at any time while you customize the phone

using the Local Diagnostics submenu options to return to the previous

Local Diagnostics submenu. You can gather information and run tests

without exiting and re-entering the Local Tools menu. For example, you

can check the Ethernet Statistics, and then press Return to enter the

Network Diagnostics Tools to ping an IP address.

3. Network Configuration

The Network Configuration tool displays information that was configured

when you installed the IP Phone. This tool is for administrator use only.

4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local

Tools menu items from accidental or unwanted changes. This tool is for

administrator use only.

Using Virtual Office

Use the Virtual Office feature to transfer calls and office IP Phone settings

to a remote IP Phone. You can use the remote IP Phone as if it were your

office Phone when you are out of the office. You can use another IP

Phone (the remote phone) to log on to your Office IP Phone. After you log

on, you can access the DNs, and autodial numbers, and you have the

same key layout, and voice mail features that are configured on your

home or office IP Phone.

Use the following procedure to use Virtual Office, you need your DN and

a preconfigured SCPW. You must activate Virtual Office on your Office

phone before you can connect to it from a remote phone. See “Logging in

to Virtual Office” on page 60.

Customizing your IP Phone 1210—advanced features

Consult your system administrator to confirm the availability of the Virtual

Office feature on your IP Phone.

The IP Phone used as a remote phone to connect to your IP Phone 1210

need not necessarily be an IP Phone 1210. Table 8 on page 59 shows

the IP Phones on which you can use Virtual Office to connect to your

IP Phone 1210.

Table 8: Virtual Office connection availability

IP Phone

Can I log on to IP Phone 1210?

IP Phone 1110

IP Phone 1120E

IP Phone 1140E

IP Phone 1150E

IP Phone 2001

IP Phone 2002

IP Phone 2004

IP Phone 2007

Yes, with extra key restrictions

IP Audio Conference

Phone 2033

IP SoftPhone 2050

IP Phone 1220

IP Phone 1230

IP Phone 2210

IP Phone 2211

IP Phone 2212

Yes, with extra key restrictions

Customizing your IP Phone 1210—advanced features

Logging in to Virtual Office

Use the following procedure to activate Virtual Office on your Office IP

Phone from your Remote IP Phone perform the following steps.

1. Press the Services key.

(Services)

2. Press the up or down keys to scroll, and

select Virtual Office Login.

3. Press the Enter key.

4. At the prompt, enter your user ID.

5. Press the Enter key.

6. At the prompt, enter the home Station

Control Password (SCPW).

If the user ID is not found locally, the

message Locating Remote Server

appears.

Note: After three failed logon attempts,

wait for an hour before you try to log on

again. Alternatively, contact your system

administrator to reset your password.

For more information, see “Assigning an

SCPW” on page 50.

Customizing your IP Phone 1210—advanced features

A successful logon transfers all the features, time, date, and tones of your

Office IP Phone to your Remote IP Phone. Your Virtual Office session

expires after a fixed period of time, which your system administrator

determines.

Using Virtual Office on your remote IP Phone

The display characteristics, including size of the display area, differ with

IP Phone models. Your Virtual Office display depends on the remote

phone that you use to log on to your Virtual Office. All features are as they

appear on your Office IP Phone 1210.

An IP Phone 1120E, that is logged on as a remote phone to an

IP Phone 1210 Office phone, provides less information than the

IP Phone 1210 because it has fewer display lines.

When an IP Softphone 2050 logs on as a remote phone to an

IP Phone 1210 office phone, the information display is arranged

differently, but all the information is visible at one time.

Regardless of the IP Phone model that you use as a remote phone, a

user information line appears that lists the number of your Office IP

Phone.

Using Virtual Office on your office IP Phone

When activated for Virtual Office by a remote IP Phone, your office IP

Phone logs off and is no longer operational. When you return to the office,

disconnect the remote logon and regain control of your office phone. If

you do not explicitly disconnect the remote logon, your Virtual Office

session expires after a fixed period of time, which your system

administrator determines.

Note: Consult your system administrator to verify if the Virtual Office

feature is available for your use.

Customizing your IP Phone 1210—advanced features

Disconnecting your office IP Phone from a remote IP

Phone

Use the following procedure to disconnect your office IP Phone from a

remote IP Phone.

Home

To disconnect your office IP Phone from

the remote IP Phone

a. Press the Home soft key.

b. Enter your User ID and password

(this logs on the Office IP Phone to

your office network).

Virtual

Press the Virtual soft key to log on to

another IP Phone, and your IP Phone

becomes a Remote IP Phone.

Logging out of Virtual Office

While working on a remote phone, you can log out of Virtual Office using

the following steps.

1. Press the Services key.

(Services)

2. Press the up or down keys to scroll, and

select Virtual Office Logout.

3. Press the Enter key.

Operating your IP Phone 1210

This section describes how to operate your IP Phone 1210. It describes

the operations like “Entering and editing text” on page 63 and “Making a

call” on page 64.

Entering and editing text

You can enter and edit text on your IP Phone 1210 using the following

methods:

•

“Using the telephone dialpad” on page 63

“Using the soft keys” on page 63

Using the telephone dialpad

You can use the dialpad to enter text when you use features such as

Redial List and Callers List.

For example, to enter the letter A, press the 2 key once. To enter the

letter C, press the 2 key three times.

Note: No letters are associated with the 1 or the 0 keys.

Using the soft keys

You can use soft keys to edit text when you use features such as Redial

List and Callers List.

Table 9 on page 63 describes the soft key editing functions on the

IP Phone 1210.

Table 9: Editing soft key description (Part 1 of 2)

Soft key

Description

Cancel

Choose

Clear

Cancel Action.

Select a symbol.

Clear the input field.

Operating your IP Phone 1210

Table 9: Editing soft key description (Part 2 of 2)

Soft key

Description

Case

Switch the next character to either uppercase

or lowercase.

Delete

Backspace one character.

Application-dependent.

Done/Select/Enter

Access additional soft keys.

Making a call

This section describes the various ways you can make a call from your

IP Phone 1210.

•

“Using Off-hook dialing” on page 64

“Using On-hook dialing” on page 65

“Using Handsfree dialing” on page 66

“Using Predial” on page 68

“Using Speed Call” on page 71

“Using System Speed Call” on page 73

Using Off-hook dialing

Perform the following steps to make a call by using the handset.

1. Lift the handset.

2. Dial the number.

Operating your IP Phone 1210

3. To terminate the call, return the handset

to the cradle

Press the Goodbye key.

(Goodbye)

Using On-hook dialing

Perform the following steps to make a call without lifting the handset.

1. Leave the handset in the cradle.

2. Press the Handsfree key.

3. When the dial tone sounds, dial the

number.

4. When the called party answers, lift the

handset.

5. To terminate the call, return the handset

to the cradle

Press the Goodbye key.

(Goodbye)

Operating your IP Phone 1210

Using Handsfree dialing

Use handsfree dialing to make a call using the built-in microphone and

speaker, or a headset.

1. Press the Handsfree key.

If a headset is connected, press the

Headset key.

2. Dial the number.

During a call, you can perform the following tasks:

•

“T e rminating a handsfree call” on page 66

“Muting a handsfree call” on page 67

“Switching from handsfree to handset mode” on page 67

“Switching from handset mode to handsfree” on page 67

“Using a headset” on page 67

“Switching from handsfree to headset” on page 68

Terminating a handsfree call

Use the following procedure to terminate a handsfree call.

1. Press the Goodbye key.

(Goodbye)

Operating your IP Phone 1210

Muting a handsfree call

Use the following procedure to mute a handsfree call.

1. Press the Mute key.

The LED indicator flashes.

(Mute)

2. Press the Mute key again to return to a

two-way handsfree conversation.

(Mute)

Switching from handsfree to handset mode

Use the following procedure to switch from handsfree to handset mode.

1. Lift the handset.

Switching from handset mode to handsfree

Use the following procedure to switch from handset mode to handsfree.

1. Press the Handsfree key.

2. Replace the handset.

Using a headset

Use the following procedure to use a handset.

1. Connect the headset to the headset

jack.

Operating your IP Phone 1210

2. Press the Headset key.

Switching from handsfree to headset

Use the following procedure to switch from handsfree to headset.

1. Press the Headset key.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before you

make a call.

Making a call

Use the following procedure to make a call using the Predial feature.

1. Enter the number to be dialed.

2. Press a Handsfree key.

3. Lift the Handset when the called party

answers.

Begin to speak. You are in handsfree

mode.

Operating your IP Phone 1210

Editing a Predial number

Use the following procedure to edit a Predial number.

1. Use the dialpad to enter the number.

2. To erase all numbers, press the Clear

soft key.

Clear

Reenter the numbers to dial.

To change one number at a time, press

the Delete soft key to backspace. Re-

enter the number.

3. Press a Handsfree key to dial the

number.

Activating Ring Again

Use the Ring Again feature to automatically redial the number if you

receive a busy tone, or if your called party does not answer. Your IP

Phone rings when the person you called becomes available.

Activating Ring Again

Use the following procedure to activate Ring Again.

1. Dial a number.

The called party does not answer or you

receive a busy tone.

Operating your IP Phone 1210

Ring Again

2. Press the Ring Again soft key.

Enter the Ring Again Activate Flexible

Feature Code.

Calling a Ring Again party after notification

Use the following procedure to call a Ring Again party after notification.

1. After you receive the notification ring, lift

the handset; or, if you use the headset or

are in handsfree mode, go to step 2.

2. Press the Ring Again soft key to

Ring Again

automatically dial the number.

Operating your IP Phone 1210

Deactivating Ring Again before notification

Use the following procedure to deactivate Ring Again.

Ring Again

1. Press the Ring Again soft key a second

time.

Press the Ring Again Deactivate FFC.

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a

one-, two-, or three-digit code. You can store, edit, and automatically dial

frequently called phone numbers.

Storing a Speed Call number

Use the following procedure to store a Speed Call number.

SpcCtl

1. Press the SpcCtl soft key.

The triangular icon flashes to indicate

programming mode.

2. At the prompt, enter a one-, two-, or

three-digit code (0-999).

3. If required, dial the access code.

4. Enter the phone number (internal,

external, or long-distance number).

Operating your IP Phone 1210

SpcCtl

5. Press the SpcCtl soft key again to save

the code and number.

The flashing icon turns off.

Making a call using Speed Call

Use the following procedure to make a call using Speed Call.

1. Lift the handset.

SpcCtl

2. Press the SpcCtl soft key.

3. Dial the Speed Call code to

automatically dial the number.

Operating your IP Phone 1210

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override

dialing restrictions placed on your IP Phone.

1. Lift the handset.

2. Press the System Speed Call soft key.

SScUsr

SScCtl

Press the System Speed Call

Controller (SScCtl) soft key.

3. Dial the Speed Call code to

automatically dial the number.

Answering a call

Each incoming call causes the IP Phone to ring, the LCD indicator beside

the line (DN) key to flash, and the Message Indicator lamp to flash.

1. Lift the handset.

Press the Handsfree button on the left

side of the handset.

Operating your IP Phone 1210

Press the Headset key if a headset is

connected to your IP Phone.

Managing calls during a call

You can use the following features during a call:

•

“Using Call Hold” on page 74

“Using Call Waiting” on page 75

“Transferring a call” on page 76

“Using Timed Reminder Recall” on page 77

“Using Attendant Recall” on page 78

“Using Call Park” on page 79

“Recording a Calling Party (Caller) Number” on page 81

“Displaying call details” on page 82

Using Call Hold

Use the Hold feature to retain your current call and answer another call.

Place the original call on hold and then answer the second call.

Placing a call on hold

Use the following procedure to place a call on hold.

1. Press the Hold key.

The LCD indicator flashes besides the

(Hold)

line on hold.

Note: Enabling Automatic Hold

automatically places the active call on

hold when you answer the second call.

Operating your IP Phone 1210

Retrieving a call on hold

Use the following procedure to retrieve a call on hold.

1. Press the Hold key to place an active

call on hold. Press the Hold key again or

the press the Handsfree key to return to

the caller on hold.

(Hold)

Using Call Waiting

The Call Waiting feature produces a tone to alert you to an incoming call

when you are already on a call. Call Waiting also places the current call

on hold while you answer the new call.

Answering an call during another call

Use the following procedure to answer a call during another call.

1. Upon receiving a call, press the Hold

key to place the current call on hold.

(Hold)

Note: Enabling Automatic Hold

automatically puts the active call on hold

when you answer the second call.

CallWait

2. Press the Call Wait key.

Operating your IP Phone 1210

Returning to the original call

Use the following procedure to return to the original call.

1. Press the Hold key to place the second

call on hold.

(Hold)

Press the Goodbye key to end the

second call.

(Goodbye)

2. Press the Handsfree key.

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

Transferring a call to a third party

Use the following procedure to transfer a call to a third party.

Trans

1. Press the Trans soft key during an

active call.

The calling party is placed on hold. You

hear a dial tone. The indicator icon

flashes steadily.

2. Dial the number to which you are

transferring the call.

Operating your IP Phone 1210

Trans

3. When that IP Phone rings or a person

answers the call, press the Trans soft

key.

The calling party is connected to the

appropriate person.

Returning to the original call if the transfer is incomplete

Use the following procedure to return to the original call if the transfer is

incomplete.

1. If the called party does not answer the

transferred call, press the Handsfree

key to reconnect to the calling party.

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive an automatic reminder

tone when a transferred call is not answered.

Transferring a call using Timed Reminder Recall

Use the following procedure to transfer a call using Timed Reminder

Recall.

Trans

1. Press the Trans soft key.

The call is placed on hold.

2. Dial the number to which you are

transferring the call.

Operating your IP Phone 1210

Trans

3. Press the Trans soft key.

Replace the handset before the

extension answers.

Note: If the transfer is complete, the

recall timer stops.

If the transferred call is not answered, your IP Phone rings.

Returning to the original call if the transferred call is

unanswered

Use the following procedure to return to the original call if the transferred

call is unanswered.

1. Lift the handset to reconnect to the

calling party.

Trans

2. Press the Transfer soft key and retry

call transfer.

If the called party answers, press the

Goodbye key to complete the transfer.

(Goodbye)

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and

to connect the caller to the attendant.

AttRcl

3. Press the AttRcl key and stay on the line

until the attendant answers.

Operating your IP Phone 1210

4. Press the Goodbye key.

The caller connects to the attendant.

(Goodbye)

Using Call Park

Use the Call Park feature to hold (park) your active call temporarily and

retrieve a call from any IP Phone. Using Call Park does not tie up a line.

Parking a call on the System Park DN

To park a call on the System Park DN or your own DN, perform the

following procedure.

Park

1. During an active call, press the Park soft

key twice.

The call is parked on your DN.

Note: Enabling System Park DN

automatically parks the calls on the

system park DN.

Parking a call on a DN (Not System Park DN or own DN)

To park a call on a DN (Not System Park DN or own DN), perform the

following procedure.

Park

1. Press the Park soft key.

2. Dial the DN on which to park the call.

Operating your IP Phone 1210

Park

3. Press the Park soft key.

Parking a call using the SPRE code or FFC

To park a call using the SPRE code or FFC, perform the following

procedure.

1. Press the Trans soft key.

Trans

Conf

Press the Conference soft key.

2. Dial the Call Park FFC.

3. To use an alternative DN from the

System Park DN or your own DN, dial

the DN where you want to park the call.

Otherwise, proceed to step 4.

4. Press the Transfer soft key.

Trans

Conf

Press the Conference soft key.

Retrieving a parked call

Use the following step to retrieve a parked call.

Operating your IP Phone 1210

Note: When Call Park is configured network-wide, you can use this

feature across networks. You can configure a System Park extension

to automatically park most calls.

1. Lift the handset.

Park

2. Press the Park soft key.

3. Dial the DN where you parked the call.

If a parked call is not retrieved within a

specific time, it rings back to your IP

Phone or to the attendant.

Recording a Calling Party (Caller) Number

During a call use the Calling Party Number feature to record the calling

party number, or to charge the call to an account number.

CParty

1. Press the CParty soft key.

The caller is placed on hold.

2. Dial a charge account number or the

caller number.

Note: For information about using the

Charge soft key, see “Charging a local or

long-distance call to an account before

you dial” on page 100.

CParty

3. Press the Call Party soft key to return to

the call.

Operating your IP Phone 1210

Displaying call details

During an active call, use the Display feature to display the caller’s

number and name (if available) without interfering with the call.

Display

1. Press the Display key.

The call waiting information appears.

If you use another feature, you can use

the Display key to access information

associated with those feature keys.

Managing calls while away from your desk

You can use the following features when you are away from your desk to

manage an incoming call and to ensure you do not miss a call:

•

“Using Call Forward” on page 82

“Using Internal Call Forward” on page 83

“Using Remote Call Forward” on page 85

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another

line (DN). A call already on your IP Phone cannot be forwarded.

Activating Call Forward

Use the following procedure to activate Call forward or change the call

follow number

1. Press the Fwd soft key.

Fwd.

Lift the handset and enter the Call

Forward All Calls Activate FFC.

Operating your IP Phone 1210

2. Dial the DN to which you want to forward

your calls.

3. Press the Fwd soft key.

Fwd.

Deactivating Call Forward

Use the following procedure to deactivate Call Forward.

1. Press the Fwd soft key.

Fwd.

Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

Reinstating a Call Forward number

Use the following procedure to reinstate Call Forward number.

1. Press the Fwd soft key twice.

Fwd

Using Internal Call Forward

Use Internal Call Forward to forward only those calls that originate from

internal DNs. Calls that originate outside your IP Phone system (External

Calls) ring at your IP Phone. You cannot forward the currently active call.

Operating your IP Phone 1210

Forwarding internal calls only

Use the following procedure to forward internal calls only.

IntForward.

1. Press the IntForward key.

Lift the handset and enter the Internal

Call Forward Activate FFC.

2. Dial the DN to which you want to forward

your internal calls.

IntForward.

3. Press the IntForward key.

Deactivating Internal Call Forward

Use the following procedure to deactivate Internal Call Forward.

IntForward.

1. Press the IntForward key.

Lift the handset and enter the Internal

Call Forward Deactivate FFC.

Operating your IP Phone 1210

Reinstating Internal Call Forward number

Use the following procedure to reinstate Internal Call Forward number.

IntForward

1. Press the IntForward key twice.

Using Remote Call Forward

Use the Remote Call Forward feature to forward calls on your IP Phone to

another from a remote IP Phone.

Activating Remote Call Forward

Use the following procedure to activate Remote Call Forward.

1. Lift the handset.

2. If you call from an IP Phone outside the

system, dial your direct system access

number and wait for the dial tone.

3. Dial the Remote Call Forward Activate

FFC to activate the feature.

4. Dial your Station Control Password.

You hear a dial tone.

Operating your IP Phone 1210

5. Dial your DN.

To reinstate call forward to the previous

call forward number, press the # key.

(Do not perform steps 6 and 7.)

6. Dial the number to which to forward the

calls.

If the number dialed is invalid, you hear a

fast busy signal.

7. Press the # key.

Deactivating Remote Call Forward

Use the following procedure to activate Remote Call Forward.

1. Lift the handset.

2. If you call from an IP Phone outside the

system, dial the direct system access

number and wait for the dial tone.

3. Dial the Remote Call Forward

Deactivate FFC.

Operating your IP Phone 1210

4. Dial your Station Control Password.

5. After you hear the dial tone, dial your

DN.

6. Press the # key.

Operating your IP Phone 1210

Managing multiparty calls

Use the following features to enable multiparty conversations:

•

“Using Call Join” on page 88

“Setting up a Conference Call” on page 88

“Using Conferee Selectable Display” on page 89

“Using Group Call” on page 91

Using Call Join

Use the Call Join feature to connect a new caller to an active call. This

connection creates a conference (conversation involving more than two

parties) between the two callers and yourself.

Conf

1. To connect a call on hold to your current

call, press the Conf soft key.

2. Press the Handsfree key to connect the

caller to your current call.

Conf

3. Press the Conf soft key again to join the

person on hold to your conversation.

Setting up a Conference Call

Use the Conference feature to initiate a conference call for a group of

three to six people including yourself. The maximum number of people

supported in a conference call depends on the IP Phone configuration.

Conf

1. During a call, press the Conference key

to place the party on hold.

You hear a dial tone.

Operating your IP Phone 1210

2. Dial the number of the person to add to

the conference call.

You can talk to the person without

intervention from the party on hold.

Conf

3. Press the Conference key again to

connect all parties.

4. If the party you attempt to add to the

conference is unavailable, press the

Goodbye key.

(Goodbye)

The call ends.

5. Press the Handsfree key to return to

your original call.

Using Conferee Selectable Display

Use the Conferee Selectable Display feature to list active conferees and

to disconnect a conferee from the conference call.

Viewing active conferees

Use the following procedure to view active conferees.

ConfDsp

1. During a conference call, press the

Confdsp soft key to turn on the LCD

Operating your IP Phone 1210

indicator. Each key press changes the

screen to show a different active

conferee.

This action has no effect on the display

of other IP Phones involved in the

conference.

2. Press the Goodbye key.

If configured, the Conference Count

Display returns an updated count of

conferees. The LCD indicator turns off.

(Goodbye)

Disconnecting a conferee

Use the following procedure to disconnect a conferee.

ConfDsp

1. During a conference call, press the

Confdsp soft key until the conferee to

disconnect appears on the screen.

Press the Handsfree button to

disconnect the conferee.

2. For a single conferee, press the

Goodbye key. If configured, the

Conference Count Display returns an

updated total count of conferees. The

LCD indicator turns off.

(Goodbye)

For multiple conferees, repeat steps 1

and 2 until all conferees are

disconnected. Then press the Goodbye

key.

Operating your IP Phone 1210

Using Group Call

Use the Group Call feature to automatically call members of a predefined

group, one at a time, until all members answer.

Calling group members

Use the following procedure to call group members.

1. Lift the handset.

GrpCl

2. Press the GrpCl soft key or enter the

Group Call FFC.

The feature automatically calls all group

members. The icon flashes until all

members answer. The phone numbers

of the group members appear on the

display as they answer. When the last

person answers, the Group Call icon

lights steadily.

Note: When a person in your group is on

a conference call or another group call,

they are not connected to your group

call.

Note: During a group call, only the

person who initiated the group call can

put the call on hold.

Operating your IP Phone 1210

Answering a group call

Use the following procedure to answer a group call.

1. Lift the handset.

Note the following about notification

tones:

— If you are on a call and receive three

10-second tones, this is the

notification of a group call on your IP

Phone.

— If you are on a call on another line

when a group call is made, you

receive a long tone through the

handset or speaker.

— If you are already on a conference

call or another group call, you do not

receive notification of a group call.

Ending a group call

Use the following procedure to end a group call.

1. Press the Goodbye key.

Note: When the person who made the

group call disconnects, the call

(Goodbye)

terminates for all members of the group.

However, the members of the group call

can disconnect from the call and not

affect other members on the call.

Operating your IP Phone 1210

Managing calls while busy at work

Using Make Set Busy

Use the Make Set Busy feature to make your IP Phone appear busy to all

callers.

Activating Make Set Busy

Use the following procedure to activate Make Set Busy.

MakeSetBsy

1. Press the MakeSetBsy soft key.

Lift the handset, and enter the Make Set

Busy Activate FFC.

Deactivating Make Set Busy

Use the following procedure to deactivate Make Set Busy.

MakeSetBsy

1. Press the MakeSetBsy soft key a

second time to deactivate the feature.

Lift the handset and enter the Make Set

Busy Deactivate FFC.

Operating your IP Phone 1210

Hotel applications

Hotel applications are a group of hospitality features that increase the

value of the IP Phone 1210. In a hotel environment guests can access the

following service:

•

“Configuring Automatic Wake-Up” on page 94

Configuring Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call. You

can program your IP Phone to automatically place a call at a

predetermined time. When you answer the call, prerecorded music plays

for 30 seconds followed by a prerecorded announcement or the attendant

on the line.

Entering Automatic Wake-Up call

Use the following procedure to enter Automatic Wake-Up call.

1. Lift the handset.

2. Dial the Automatic Wake-Up Request

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm).

You hear a tone to confirm your entered

time.

To enter the time in a 24-hour time

format, enter the hours followed by the

minutes. For example, to configure the

time to 7:30 a.m., enter 0730; to

configure it to 9:45 p.m., enter 2145.

Operating your IP Phone 1210

4. Press the Goodbye key.

(Goodbye)

Cancelling Automatic Wake-Up call

Use the following procedure to cancel Automatic Wake-Up call.

1. Lift the handset.

2. Dial the Automatic Wake-Up Quit FFC.

3. Press the Goodbye key.

(Goodbye)

Verifying Automatic Wake-Up call

Use the following procedure to verify Automatic Wake-Up call.

1. Lift the handset.

2. Dial the Automatic Wake-Up Verify

FFC.

Operating your IP Phone 1210

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm).

You hear a confirmation tone if your

query matches the preset time.

To enter the time in a 24-hour time

format, enter the hours followed by the

minutes. For example, to configure the

time to 7:30 a.m., enter 0730; to

configure it to 9:45 p.m., enter 2145.

4. Press the Goodbye key.

(Goodbye)

Paging features

The IP Phone 1210 supports the following paging voice call features:

•

“Using Call Page Connect to make an announcement” on page 96

“Using Radio Page” on page 97

Using Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a

paging system.

Note: A Page key on an attendant console overrides and disconnects

the IP Phones. The IP Phones must reaccess the page trunk.

1. Lift the handset.

Operating your IP Phone 1210

2. Dial the Page Trunk Access Code to

complete the connection to the page

system.

3. Make your announcement.

4. Press the Goodbye key.

(Goodbye)

Using Radio Page

Use the Radio Page feature to page a user and stay on the line until the

called party answers. The paged user answers the call after entering a

special Page Meet-Me code from any IP Phone.

Using Automatic Preselection (Meet-Me page)

Perform the following procedure to use Automatic Preselection.

1. Lift the handset.

2. Dial the Radio Paging Access FFC.

You hear the paging tone (two beeps

followed by a dial tone).

3. Dial the number of the party you want to

page.

After dialing, you hear the ringback tone.

The paged party can use any IP Phone

to enter a Radio Paging Answer FFC

and their own DN number.

Operating your IP Phone 1210

4. If your call remains unanswered for a

preset time period, during which you

hear a 15-second high-pitched tone

sounds followed by silence, press the

Goodbye key or replace the handset.

(Goodbye)

Using Automatic Post-selection

The called party is either busy on the IP Phone or away from their desk.

To page the called party, you need not redial the number of the called

party.

RadPag

1. Press the RadPag soft key.

You hear a special dial tone.

2. Dial the Radio Paging Access FFC.

You hear the ringback tone.

The paged party can use any IP Phone

to enter a Radio Paging Answer FFC,

and their own DN number.

3. If your call remains unanswered for a

preset time period, during which you

hear a 15-second high-pitched tone,

followed by silence, press the Goodbye

key or replace the handset.

(Goodbye)

Operating your IP Phone 1210

Answering a Radio Page

If you carry a Radio Pager, a page indicates that a caller tried to reach

you by dialing your DN. If the Radio Page system is configured to function

in Meet-me mode, you can answer the page call from any IP Phone.

1. Lift the handset.

2. Dial the Radio Page Answer FFC.

You hear the paging tone.

3. Dial your own DN to connect to the

paging caller.

If the caller disconnects, you hear a

steadily lit high-pitched (number

unavailable) tone.

Miscellaneous Call Features

Some call features are available only if your system administrator

configures them. Contact your system administrator to determine if the

following call features are available.

•

“Charging a call or charging a forced call” on page 99

“Using Privacy Release” on page 103

Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account. The

Forced Charge feature charges long-distance calls from an IP Phone that

is restricted to local calls.

Operating your IP Phone 1210

Charging a local or long-distance call to an account before

you dial

Use the following procedure to charge a local or long-distance call to an

account before you dial.

1. Lift the handset.

Charge

2. Press the Charge soft key.

Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. When you hear the dial tone, dial the

number.

Charging a transferred call to an account

Use the following procedure to charge a transferred call to an account.

Trans

1. Press the Transfer soft key.

The call is placed on hold.

100

Operating your IP Phone 1210

2. Press the Charge soft key.

Charge

Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. After you hear the dial tone, dial the

number to which you are transferring the

call.

Trans

5. Press the Transfer soft key when you

hear the IP Phone ring.

You can talk privately to the person at

the transfer number before you press the

Transfer soft key.

Charging a conference call to an account

Use the following procedure to charge a call to an account when you add

someone to a conference call

Conf

1. Press the Conf soft key.

The call is placed on hold.

101

Operating your IP Phone 1210

2. Press the Charge soft key.

Charge

Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want

to add to the conference.

Conf

5. Press the Conference soft key.

102

Operating your IP Phone 1210

Using Privacy Release

Use the Privacy Release feature to enable one or more people who share

your DN to join a call.

PrvRls

1. Press the PvRls soft key during a call.

People can join the call by pressing the

shared number (DN) key on their IP

Phone (Multiple Appearance DN

feature).

Using External Server Applications

Use External Server Applications to directly access a variety of

applications from your IP Phone 1210.

To learn more about the available features and services, contact your

system administrator. Depending on which features are available on your

system, your phone can provide information; for example, local news and

weather, stock market information, or traffic reports.

For more information about the External Server Applications, see the

Nortel IP Phone External Server Applications User Guide

(NN43100-100).

103

Troubleshooting your IP Phone 1210

Troubleshooting your

IP Phone 1210

This section provides basic information about troubleshooting your

IP Phone 1210 if Virtual Office causes a problem. For additional help, see

“How to get help” on page 20.

Virtual Office

Table 10 lists error messages and describes actions to correct the

causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

Displayed

message

Probable cause

Action

Busy, try again

Remote IP Phone is

active (not idle).

Wait for remote IP

Phone to become idle

and try again.

ACD is logged on.

Log off ACD IP Phone

before you initiate

Virtual Office from

another IP Phone.

Make Set Busy is

inactive on ACD IP

Phone.

Configure Make Set

Busy active on ACD IP

Phone.

Invalid ID (1)

Incorrect User ID

entered.

Enter correct User ID.

User ID is not in

Gatekeeper database.

Notify system

administrator.

104

Troubleshooting your IP Phone 1210

Table 10: Troubleshooting Virtual Office (Part 2 of 4)

Displayed

message

Probable cause

Action

Invalid ID (2)

Invalid ID (3)

Incorrect User ID

entered.

Enter correct User ID.

Incorrect User ID

entered.

Enter correct User ID.

User ID in Gatekeeper

database points to

Notify system

administrator.

originating Call Server.

Locked from

Three failed attempts to Wait one hour for the

enter the correct

Station Control

Password.

lock to clear

automatically, or notify

system administrator to

clear lock.

Permission

Denied (1)

Remote IP Phone has

no Station Control

Password.

Notify system

administrator.

Permission

Denied (3)

Incorrect User ID

entered.

Enter correct User ID.

Remote IP Phone has

no Station Control

Password.

Notify system

administrator.

105

Troubleshooting your IP Phone 1210

Table 10: Troubleshooting Virtual Office (Part 3 of 4)

Displayed

message

Probable cause

Action

Permission

Denied (4)

Incorrect User ID

entered.

Enter correct User ID.

Attempt to log on to a

remote IP Phone

1120E or a IP

Softphone 2050 from

an IP Phone

Go to an IP Phone

1120E or a IP

Softphone 2050 and try

again, or consult your

local system

1140E(some

administrator.

restrictions apply).

Permission

Denied (5)

Incorrect User ID

entered.

Enter correct User ID.

Remote IP Phone does Notify system

not have VOUA Class

of Service.

administrator.

Permission

Denied (6)

Incorrect User ID

entered.

Enter correct User ID.

Incorrect Station

Control Password

entered.

Select Retry, and try

again with the correct

Station Control

Password.

Server

Network problem.

Notify system

Unreachable (1)

administrator if the

problem persists.

106

Troubleshooting your IP Phone 1210

Table 10: Troubleshooting Virtual Office (Part 4 of 4)

Displayed

message

Probable cause

Action

Server

Network problem.

Notify system

Unreachable (2)

administrator if the

problem persists.

Flexible Feature Codes

Use Table 11 to track and organize the FFCs assigned to features by

your system administrator.

Table 11: Flexible Feature Codes (Part 1 of 2)

FFC Feature

Automatic Wake-Up

Make Set Busy Activate

Activate

Automatic Wake-Up

Deactivate

Make Set Busy Deactivate

Malicious Call Trace

Override

Automatic Wake-Up

Verify

Call Detail Recording

Charge Account

Call Forward All Calls

Activate

Pickup Ringing Number

Pickup Directory Number

Call Forward All Calls

Deactivate

107

Troubleshooting your IP Phone 1210

Table 11: Flexible Feature Codes (Part 2 of 2)

FFC Feature

Call Park

Pickup Group

Electronic Lock

Radio Paging Access

Activate

Electronic Lock

Deactivate

Radio Paging Answer

Group Call

Remote Call Forward Activate

Internal Call Forward

Activate

Remote Call Forward

Deactivate

Internal Call Forward

Deactivate

RingAgain Activate

RingAgain Deactivate

Virtual Office Terminal Log Off

Virtual Office Terminal Log On

Station Control

Password Change

108

Terms you should know

Calling Party Name Display

Information appearing on the LCD display screen, such as the

caller’s name and phone number. The system must have CPND

enabled.

Category 5 (Cat5)

Cable and associated connecting hardware capable of

transmitting at speeds up to 100 MHz, used by 10BaseT,

100BaseT4, 100BaseTX.

Category 5e (Cat5e)

Most Cat5 cable manufactured after 1996 also supports

1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e

cable normally has four pairs of copper wire.

Category 6 (Cat6)

Cable and associated connecting hardware capable of

transmitting at speeds up to 200 MHz. Designed specifically to

support 1000BaseT (GigE), it is also compatible with 10BaseT,

100BaseT4, and 100BaseTX installations. The cable normally

has four pairs of copper wire.

Communication Server 1000

Your office communication system.

Date/time display

The current date and time when the IP Phone is in an idle state.

Directory Number (DN)

A number consisting of one to seven digits for an IP Phone, and

also known as an extension number.

109

Terms you should know

Feature display

An area that shows status information about the feature in use. It

also displays the name and status of the active session.

Feature Status Lamp indicator

An LCD or an LED that indicates a data message, contact, or

feature status by a flash, wink, steady on, or off.

Fixed key

The hard-labeled keys on your IP Phone.

Flexible Feature Codes (FFCs)

Specialized codes entered using the dialpad that enable features

(for example, Ring Again).

Goodbye key

A fixed key used to end an active call.

Indicator

An LCD or an LED that indicates the status of a feature by the

flash, wink, steady on, or off.

Information display

Any display of call activity, lists, prompts, and status of calls. If the

text message exceeds the available display area, a scroll arrow

icon indicates that you must use the scroll keys to view the

remaining text.

Interrupted dial tone

A broken or pulsed dial tone that sounds when you access some

features on your IP Phone.

Message/Inbox

A fixed key on your IP Phone 1140E that connects to your voice

messaging system when the key is pressed.

110

Terms you should know

Navigation keys

Keys used to scroll through menus and lists appearing on the

LCD display screen.

Off-hook

Any line selected to make a call or receive a call. The term off-

hook is applied whether (a) the end user lifts up the handset, (b)

the end user presses a line key, (c) the call is automatically

answered at the IP Phone, or (d) a line is automatically selected

for an outgoing call.

Paging tone

A special tone (two beeps followed by dial tone) that sounds

when you use the Radio Paging feature.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its

destination.

Services key

A fixed key used to access options such as Telephone Options,

Password Admin, Virtual Office Login, Virtual Office Logout, Test

Local Mode, and Resume Normal Mode.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

Special Prefix code (SPRE)

Special codes entered using the dialpad, followed by a two-digit

access code, that enable features (for example, Call Forward All

Calls requires entry of SPRE code + 74).

Soft keys

A set of keys programmed by your system administrator. These

four keys, directly below the display area, have four

111

Terms you should know

programmable layers. These keys are also used to configure

parameters in the Telephone Options menu.

Special dial tone

The three consecutive tones followed by dial tone that you hear

when accessing IP Phone features.

Station Control Password (SCPW)

Enables security features on your phone to prevent others from

making calls from your IP Phone and to prevent access to

protected features (for example, Remote Call Forward).

Status Messages

A message displayed to inform the user of important information.

A right arrow appears if more than one Status Message is

present. Examples of Status Messages include: Message

Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring

Again active, and Ringer is OFF.

System or Switch

Your office communication system.

Switchhook

A button on which the handset presses down, disconnecting your

call when you replace the handset. The handset (when lifted)

releases the switchhook, and you either answer a call or you

receive a dial tone to make a call.

User interface

Screen displays that interact with the end user as a result of an

action or event.

Visual Alerter/Message Waiting indicator

An LCD or an LED that flashes to indicate that a message is

waiting or when the ringer is on.

112

Index

ties 28

Displaying call details 82

DN 109

About the IP Phone 2004 109

Accessing display diagnostics 41

Accessory Expansion Module 10

Activating Ring Again 69

Adjusting Volume 38

Answering a call 73

Electronic Lock 51

Enabling OnHook Default Path 47

Enabling or disabling Call Timer 46

Enter key 26

Applications 26

Automatic Wake-Up 94

Entering and editing text 63

Ethernet ports 10

Call Detail Recording 102

Call Page Connect 96

Call party information 109

CAT5e 34

Feature display 110

Fixed key 110

Flexible Feature Code (FFC) 110

Flexible Feature Codes 107

Conference 27

Conference call 88

configuring

One Button Page 32

Configuring an Electronic Lock on

your IP Phone 51

Getting started 23

Goodbye key 27, 1 10

Configuring Live Dialpad 47

Configuring the Local Tools Menu

Headset key 26

Hold key 26

Hotel applications 94

Context-sensitive soft keys 24

Date/time display 109

Directory Number 109

disconnect a conferee 90

Display incoming calls 82

Display Network Diagnostics Utili-

Indicator status 110

Information display 110

Installing your IP Phone 1210 30

113

Index

Interrupted dial tone 110

IP Phone 1210 controls 24

IP Phone 1210 display 24

configuring 32

On-hook dialing 65

Override a busy signal 97

Paging tone 111

Local Area Network (LAN) 9

Local Diagnostics 57

Local Dialpad Tone 42

Logging off Virtual Office 62

Logging on to Virtual Office 60

Password Admin 28

Performing Diagnostics 44

Placing a call on hold 74

Power over Ethernet 10

Privacy Release 103

Making a call 64

Radio Page 97

Managing calls during a call 74

Regulatory and safety information

Managing calls while away from

your desk 82

Retrieving a call on hold 75

Ringback/ring tone 111

Managing calls while busy at work

Managing multiparty calls 88

Managing your Station Control

Password 50

Selecting a language 40

Selecting a local dialpad tone 42

Services key 27, 28, 11 1

Shared Directory Numbers 111

Soft keys (self-labeled) 111

Speaker key 25, 76, 88

Special dial tone 112

Meet - me page 97

Message key 110

Message waiting indicator 27, 112

Miscellaneous Call Features 99

More key 25

Mute key 25

Muting a handsfree call 67

Special Prefix code (SPRE) 111

Station Control Password (SCPW)

112

Navigation keys 26, 111

Status Messages 112

Switchhook 112

Switching from handset mode to

handsfree 67

Off-hook 111

One Button Page

Switching from handsfree to hand-

114

Index

set mode 67

Using Timed Reminder Recall 77

Using Virtual Office 58

Switching from handsfree to head-

set 68

Using Virtual Office on your Office

IP Phone 61

System or Switch 112

Using Virtual Office on your Re-

mote IP Phone 61

Telephone Options 27

Terminating a handsfree call 66

Transferring a call 76

Viewing IP Phone information 43

Volume control bar 25

User Interface 112

Using a headset 67

Using Attendant Recall 78

Using Call Forward 82

Using Call Hold 74

Using Call Join 88

Using Call Park 79

Using Call Waiting 75

Using Conferee Selectable Display

Using Group Call 91

Using Handsfree dialing 66

Using Internal Call Forward 83

Using Last Number Redial 71

Using Make Set Busy 93

Using Off-hook dialing 64

Using On-hook dialing 65

Using Predial 68

Using Remote Call Forward 85

Using Speed Call 71

Using System Speed Call 73

Using the soft keys 63

Using the telephone dialpad 63

115

Index

116

Nortel Communication Server 1000

Nortel IP Phone 1210

User Guide

LEGAL NOTICE

While the information in this document is believed to be accurate and

reliable, except as otherwise expressly agreed to in writing NORTEL

PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR

CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The

information and/or products described in this document are subject to

change without notice.

Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession

are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Publication Number: NN43140-101

Document Release: Standard 01.09

Date: October 2008

Sourced in Canada, India, and the United States of America

To provide feedback or report a problem in this document,

go to www.nortel.com/documentfeedback.

www.nortel.com

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