Product numbers
6920-AB1
6920-AJ1
First Edi
F
tion (August 2006)
OTO
C
O
E
O
O
© C opyright L enovo 2006.
A ll rights reserved.
U .S. GOV ER N M EN T U SER S – R ESTR IC TED R IGH TS: Our products and/ or services are provided with
R ESTR IC TED R IGH TS. U se, duplication or disclosure by the Government is subject to the GSA A DP Schedule
contract with L enovo Group L imited, if any, or the standard terms of this commercial license, or if the agency is
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C ommercial C omputer Software–R estricted R ights at FA R 52.227-19, when applicable, or under R ights in
Data-General, FA R 52.227.14 (A lternate III).
Contents
Monitor controls
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© Copyright Lenovo 2006.
iii
Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright Lenovo 2006.
i
iv
Chapter 1. Getting started
This U ser ’s Guide contains detailed information on your Flat
f
f
f
f
f
f
f
Panel M onitor. For a quick overview, please see the Setup Poster that was shipped
with your monitor.
Shipping contents
The product package includes the following items:
v
v
v
v
v
v
Setup Poster
Monitor Safety, Troubleshooting, and Warranty Guide
Reference and Driver CD
Flat Panel Monitor
Power Cord
Analog Interface Cable - Attached to monitor
Attaching the base and handling your monitor
To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass
and can be damaged by rough handling or excessive pressure.
© C opyright L enovo 2006.
1-1
Product overview
This section provides information on adjusting monitor positions and setting user controls.
Adjusting the tilt
The illustration below shows the tilt range of the monitor. For more information, see
"Positioning your monitor " on page 2-1.
-5
20
Monitor controls
The controls on the right side of your monitor enable you to adjust the display.
For information on how to use these controls, please see
“Adjusting your monitor image” on page 2-3.
1-2
Flat Panel Monitor User’s Guide
Setting up your monitor
This section provides instructions on setting up your monitor.
Connecting and turning on your monitor
Note: Be sure to read the Safety Information located in the Monitor Safety,
Troubleshooting, and Warranty Guide before carrying out this procedure.
1. Power off your computer and all attached devices, and unplug the computer
power cord.
2. Connect the analog signal cable to the video port on the back of the computer.
Note: One end of the signal cable is already pre-attached to your monitor.
Chapter 1. Getting started 1-3
3. Insert the power cord into the monitor, then plug the monitor power cord and
the computer cord into grounded electrical outlets.
4. Power on the monitor and the computer.
1-4
Flat Panel Monitor User ’Gs uide
5. To install the monitor driver, insert the Reference and Driver CD, click Install
driver, and follow the on-screen instructions.
6. To optimize your monitor image, press the Automatic Image Setup key.
Automatic image setup requires that the monitor is warmed up for at least 15
minutes. This is not required for normal operation.
Note: If automatic image setup does not establish the image that you prefer,
you
Registering your option
Thank you for purchasing this Lenovo™ product. Please take a few moments to
register your product and provide us with information that will help Lenovo to
better serve you in the future. Your feedback is valuable to us in developing
products and services that are important to you, as well as in developing better
ways to communicate with you. Register your option on the following Web site:
Lenovo will send you information and updates on your registered product unless
you indicate on the Web site questionnaire that you do not want to receive further
information.
Chapter 1. Getting started 1-5
Chapter 2. Adjusting and using your monitor
This section provides information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal
computer and to avoid discomfort. Arrange your workplace and the equipment
you use to suit your individual needs and the kind of work that you perform. In
addition, use healthy work habits to maximize your performance and comfort
while using your computer.
For more detailed information on any of these topics, visit the Healthy Computing
Arranging your work area
Use a work surface of appropriate height and space to allow you
comfort.
to work in
Organize your work area to match the way you use materials and equipment.
Keep your work area clean and clear for the materials that you typically use and
place the items that you use most frequently, such as the computer mouse or
telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The
following topics describe how to optimize equipment setup to achieve and
maintain good working posture.
Positioning your monitor
Position and adjust your computer monitor for comfortable viewing by considering
the following items:
v Viewing distance: Optimal viewing distances for monitors range from
approximately 510 mm to 760 mm (20 in to 30 in) and can vary depending on
ambient light and time of day. You can achieve different viewing distances by
repositioning your monitor or by modifying your posture or chair position. Use
a viewing distance that is most comfortable for you.
v Monitor height: Position the monitor so your head and neck are in a
comfortable and neutral (vertical, or upright) position. If your monitor does not
have height adjustments, you might have to place books or other sturdy objects
under the base of the monitor to achieve the desired height. A general guideline
is to position the monitor such that the top of the screen is at or slightly below
your eye-height when you are comfortably seated. However, be sure to optimize
your monitor height so the line of site between your eyes and the center the
monitor suits your preferences for visual distance and comfortable viewing
when your eye muscles are in a relaxed state.
v Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen
content and to accommodate your preferred head and neck posture.
v General location: Position your monitor to avoid glare or reflections on the
screen from overhead lighting or nearby windows.
The following are some other tips for comfortable viewing of your monitor:
© Copyright Lenovo 2006.
2-1
v Use adequate lighting for the type of work you are performing.
v Use the monitor brightness, contrast, and image adjustment controls, if
equipped, to optimize the image on your screen to meet your visual preferences.
v Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure
to periodically look away from your monitor screen and focus on a far object to
allow your eye muscles to relax. If you have questions on eye fatigue or visual
discomfort, consult a vision care specialist for advice.
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to
help you remain comfortable and productive while you use your computer.
v Good posture starts with equipment setup: The layout of your work area and
the setup of your computer equipment have a large effect on your posture while
using your computer. Be sure to optimize the position and orientation of your
equipment by following the tips outlined in “Arranging your work area” on
page 2-1 so you can maintain a comfortable and productive posture. Also, be
sure to use the adjustment capabilities of your computer components and office
furniture to best suit your preferences now and as your preferences change over
time.
v Minor changes in posture can help avoid discomfort: The longer you sit and
work with your computer, the more important it is to observe your working
posture. Avoid assuming any one posture for an extended period of time.
Periodically make minor modifications in your posture to help deter any
discomforts that might arise. Make use of any adjustments that your office
furniture or equipment provide to accommodate changes in posture
v Short, periodic breaks help ensure healthy computing: Because computing is
primarily a static activity, it is particularly important to take short breaks from
your work. Periodically, stand up from your work area, stretch, walk for a drink
of water, or otherwise take a short break from using your computer. A short
break from work gives your body a welcome change in posture and helps to
ensure you remain comfortable and productive while you do work.
Accessibility information
Lenovo is committed to providing greater access to information and technology to
people with disabilities. With assistive technologies, users can access information in
the way most appropriate to their disability. For more information about product
accessibility,
vist:
2-2
Flat Panel Monitor User ’Gs uide
Adjusting your monitor image
This section describes the control features used to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On-Screen Display (OSD) is not
displayed.
Note: The direct access controls are blue.
Table 2-1. Direct access controls
Icon
Control
Description
Image Setup
Activates automatic image adjustment.
Brightness
Direct access to Brightness adjustment.
Using the On-Screen Display controls
The settings adjustable with the user controls are viewed through the On-Screen
Display, as shown below.
To use the controls:
1. Press
to open the main OSD menu.
or to move among the icons. Select an icon and press
2. Use
to access
that function. If there is a sub-menu, you can move between options using
or , then press to select that function. Use or to make adjustments.
Press
to save.
to move backwards through the sub-menus and exit from the OSD.
for 10 seconds to lock the OSD. This will prevent accidental
3. Press
4. Press and hold
adjustments to the OSD. Press and hold
and allow adjustments to the OSD.
for 10 seconds to unlock the OSD
Chapter 2. Adjusting and using your monitor 2-3
Table 2-2. OSD functions
OSD Icon on Main Menu Submenu
Description
Adjusts overall brightness
Brightness
Brightness/Contrast
Image Position
Adjusts difference between light
and dark areas
Contrast
Moves the image left or right.
Moves the image up or down.
Horizontal Position
Vertical Position
Automatic
Automatically optimizes the
image.
Image Setup
Manually optimizes the image.
Manual
v Clock
v Phase
v Save
Adjusts intensity of red, green,
and blue.
Color
Preset mode
Image Properties
v Default
v sRGB
v Reddish
v Bluish
Custom
v Red: Increases or decreases the
saturation of ’red’ in the
image.
v Green: Increases or decreases
the saturation of ’green’ in the
image.
v Blue: Increases or decreases the
saturation of ’blue’ in the
image.
v Save: Saves the custom color
choices.
Shows resolution, refresh rate,
and product details.
Options
Information
Note: This screen does not allow
any changes to the settings.
This section lists the languages
supported by your monitor.
Note: The language chosen only
affects the language of the OSD.
It has no effect on any software
running on the computer.
Language
2-4
Flat Panel Monitor User ’Gs uide
Table 2-2. OSD functions (continued)
OSD Icon on Main Menu Submenu
Description
Menu position adjusts menu
location on the screen.
Options
Menu Position
Default
Custom
Default returns the menu
position to the default settings.
v Horizontal: Changes the
horizontal position of the OSD.
v Vertical: Changes the vertical
position of the OSD.
v Save
v Cancel
v Reset
Factory Reset
Resets monitor to the original
factory settings.
Accessibility
Controls button and menu
settings for accessibility
preferences.
Button repeat rate:
Select
or
to change.
v Off
v Default
v Slow
Menu time out: Sets the
length of time the OSD will
remain active after the last time a
button is pressed.
Selecting a supported display mode
The display mode the monitor uses is controlled by the computer. Therefore, refer
to your computer documentation for details on how to change display modes.
The image size, position and shape might change when the display mode changes.
This is normal and the image can be readjusted using automatic image setup and
the image controls.
Unlike cathode - rtauybe (CRT) monitors, which require a high refresh rate to minimize
flicker, liquid crystal display (LCD)or
Flat Panel technology is inherently flicker-free.
Note: If your system has previously been used with a CRT monitor and is
currently configured to a display mode outside the range of this monitor, you may
need to re-attach the CRT monitor temporarily until you have re-configured the
system; preferably to
1440 x 900 @ 60 H z, w
hich is the Native Resolution Display
(NRD) mode.
Chapter 2. Adjusting and using your monitor 2-5
The display modes shown below have been optimized at the factory.
Table 2-3. Factory set display modes
6
Addressability
640 x 350
Refresh rate
70 Hz
640 x 480
60 Hz, 66Hz, 72Hz,75Hz
70 Hz
720 x 400
72
800 x 600
60 Hz, 72 Hz, 75 Hz
60 Hz, 70 Hz, 75 Hz
1024 x 768
1280 x 1024
60 Hz, 70 Hz, 72Hz, 75Hz, 76Hz
60 Hz, 75 Hz
1440 x 900
Understanding power management
Power management is invoked when the computer recognizes that you have not
used your mouse or keyboard for a user-definable period. There are several states
as described in the table below.
For optimal performance, switch off your monitor at the end of each working day,
or whenever you expect to leave it unused for long periods during the day.
Table 2-4. Power indicator
Restoring
State
Power Indicator Screen
Operation
Compliance
On
Steady green
Normal
Blank
Standby/Suspend Steady amber
Press a key or
ENERGY STAR
move the mouse.
There may be a
slight delay
before the image
reappears.
Note: Standby
also occurs if
there is no
image output to
the monitor.
Off
Off
Blank
Press a key or
ENERGY STAR
move the mouse.
There may be a
slight delay
before the image
reappears.
2-6 Flat Panel Monitor User ’Gs uide
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
v Apply water or liquid directly to your monitor.
v Use solvents or abrasives.
v Use flammable cleaning materials to clean your monitor or any other electrical
equipment.
v Touch the screen area of your monitor with sharp or abrasive items. This type of
contact may cause permanent damage to your screen.
v Use any cleaner which contains an anti-static solution or similar additives. This
may harm the coating of the screen area.
Do:
v Lightly dampen a soft cloth with water and use this to gently wipe the covers
and the screen.
v Remove grease or finger marks with a damp cloth and a little mild detergent.
Detaching the monitor stand
Chapter 2. Adjusting and using your monitor 2-7
Chapter 3. Reference information
This section contains monitor specifications, instructions to manually install the
monitor driver, troubleshooting information, and service information.
Monitor specifications
Table 3-1. Monitor specifications for type-model 6920-AXX
6
Dimensions
Height
Depth
395 mm (15.55 in.)
192 mm (7.56 in.)
Width
462 mm (18.19 in.)
-5°/+20°
Stand
Tilt range
Supported
VESA mount
100 mm (3.94 in.)
Radial arm sold separately.
481.4 mm (19.05 in.)
Image
Viewable image size
Maximum height
Maximum width
256.5 mm (10.1 in.)
410.4 mm (15.16 in.)
Pixel pitch
0.285 mm (0.011 in.) (V)
Power input
Supply voltage
100 - 240 V ac, 60/50 3 Hz
Max supply current
Normal operation
1.5 A
Power consumption
Note: Power consumption
figures are for the monitor
and the power supply
combined.
< 36 W
Standby/Suspend
Off
< 2 W
< 1 W
Video input
Analog Direct Drive, 75 ohm
0.7 V
Input signal
Horizontal addressability
Vertical addressability
Clock frequency
1440 pixels (max)
900 lines (max)
137 MHz
CI
Communications
VESA DDC
Supported Display Modes
(VESA Standard modes
between noted ranges)
Horizontal frequency
30 kHz - 81 kHz
Vertical frequency
Native Resolution
Operating
50 Hz - 75 Hz
@
1440 x 900
60Hz
Temperature
10° to 35° C (5° to 95° F)
-20° to 60° C (-4° to 140° F)
-20° to 60° C (-4° to 140° F)
Storage
Shipping
© Copyright Lenovo 2006.
3-1
Table 3-1. Monitor specifications for type-model 6920-AXX (continued)
Humidity
Operating
Storage
10% to 80%
5% to 95%
5% to 95%
Shipping
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to
solve it yourself. Before calling your dealer or Lenovo, try the suggested actions
that are appropriate to your problem.
Table 3-2. Troubleshooting
Problem
Possible cause
Suggested action
Reference
The words ″Out The system is set
v If you are replacing an
old monitor, reconnect
it and adjust the
display mode to within
the specified range for
your new monitor.
of Range″ are
shown on the
screen, and the
to a display
mode which is
not supported by
power indicator the monitor.
is flashing green.
v If using a Windows
system, restart the
system in safe mode,
then select a supported
display mode for your
computer.
v If these options do not
work, contact the
Customer Support
Center.
The image
quality is
unnacceptable.
cable is not
connected with
the monitor or
system
firmly plugged into the
system and monitor.
completely.
The color
settings may be
incorrect.
Select another color
setting from the OSD
menu.
The automatic
image setup
setup.
function was not
performed.
The power
v The monitor’s v Be sure the power cord
indictator is not
lit and there is
no image.
power switch
is not
is connected properly.
v Be sure the outlet has
switched on.
power.
v The power
cord is loose
or
v Power on the monitor.
v Try using another
power cord.
disconnected.
v Try using another
v There is no
power at the
outlet.
electrical outlet.
3-2
Flat Panel Monitor User ’Gs uide
Table 3-2. Troubleshooting (continued)
Problem
Possible cause
Suggested action
Reference
Screen is blank
and power
indicator is
steady amber or
flashing green
The monitor is in
Standby/Suspend
mode.
v Press any key on the
keyboard or move the
mouse to restore
operation.
v Check the Power
Options settings on
your computer.
The power
indicator is
green, but there disconnected
cable is loose or connected with the
system properly.
is no image.
from the system
or monitor.
The monitor
brightness and
contrast are at
the lowest
contrast setting on the
OSD menu.
setting.
One or more of
the pixels appear characteristic of
discolored.
This is a
If there are more than
five pixels missing,
contact the Customer
Support Center.
the LCD
technology and
is not an LCD
defect.
Adjust the resolution
settings on your system
to match the native
resolution for this
monitor: 1440 x 900 at 60
Hz.
v Fuzzy lines in v Image setup
text or a
has not been
blurry image.
optimized.
v Horizontal or v Your system
vertical lines
through the
image.
Display
Properties
setting has
not been
setup does not help,
perform manual image
setup.
optimized.
When working in the
native resolution, you
may find additional
improvements by
See the Advanced section
of your system’s display
properties.
adjusting the Dots Per
Inch (DPI) setting on
your system.
Manual image setup
If automatic image setup does not establish the image that you prefer, perform
manual image setup.
Note: Have your monitor powered on for about 15 minutes, until the monitor
warms up.
1. Press
at the bottom of the monitor to open the OSD menu.
2. Use
or
or
to select
and press
to access.
3. Use
to select Clock and Phase adjustment.
Chapter 3. Reference information 3-3
v Clock (pixel frequency) adjusts the number of pixels scanned by one
horizontal sweep. If the frequency is not correct, the screen shows vertical
stripes and the picture does not have the correct width.
v Phase adjusts the phase of the pixel clock signal. With a wrong phase
adjustment, the picture has horizontal disturbances in light picture.
4. When the image no longer looks distorted, save the Clock and Phase
adjustments.
to leave the OSD menu.
5. Press
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft® Windows®
XP and Microsoft Windows 2000 Professional. Please see the Install Driver section
of the Reference and Driver CD for automatic installation.
Installing the monitor driver in Windows XP
To use the Plug and Play feature in Windows XP, files should be loaded from the
Reference and Driver CD.
Note: This section must be completed before continuing with the Windows XP
automatic image setup.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow the system to boot into
Windows XP.
,
and
4. Open the Display Properties window by clicking Start →Control Panel
then double-clicking the Display icon.
5. Click the Settings tab.
6. Click the Advanced button.
7. Click the Monitor tab.
8. Click the Properties button.
9. Click the Driver tab.
10. Open the Hardware Update Wizard window by clicking on Update Driver,
the user has to select an option BEFORE they can click
Next"and then click Next.
11. Select Install from a list or Specific location(Advanced), and then click Next.
12. Insert the Setup CD into the CD drive, then click the Have Disk button.
13. Click OK.
14. Ensure that the CD drive letter is selected.
15. Choose
Monitor and click OK. The files will be copied.
L192 Wide
from the CD to your hard disk drive.
16. Close all open windows and remove the CD.
17. Restart the system. The system will automatically select the maximum refresh
rate and corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve
display quality. Lenovo recommends using either 1440 x 900 at a refresh rate of 60
Hz, or 640 x 480 at a refresh rate of 60 Hz.
Installing the monitor driver in Windows 2000
To use the Plug and Play feature in Windows 2000, files should be loaded from the
Reference and Driver CD.
3-4
Flat Panel Monitor User ’Gs uide
Note: This section must be completed before continuing with the Windows 2000
automatic image setup.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow the system to boot into
Windows 2000.
4. Open the Display Properties window by clicking Start →Control
Panel, and
then
double-clicking the Display icon.
5. Click the Settings tab.
6. Click the Advanced button.
7. Click the Monitor tab.
8. Click the Properties button.
9. Click the Driver tab.
10. Open the Upgrade Device Driver Wizard window by clicking on Update
Driver ,
the user has to selectan option BEFORE they can click
Next and then click Next.
11. Select Display a list of the known drivers for this device so that I can
choose a specific driver, and then click Next.
12. Insert the Setup CD into the CD drive, then click the Have Disk button.
13. Click OK.
14. Ensure that the CD drive letter is selected.
ide
15. Choose L192 Wide Monitor and click OK. The files will be copied.
from the CD to your hard disk drive.
16. Close all open windows and remove the CD.
17. Restart the system. The system will automatically select the maximum refresh
rate and corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve
display quality. Lenovo recommends using
either 1440 x 900 at a refresh rate of 60
Hz, or 640 x 480 at a refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Customer Support Center.
For more information on contacting the Customer Support Center, please see
Chapter 3. Reference information 3-5
Service information
Product numbers
shown
below.
The product number for your monitor is located on the b
b
ack cover as
L192 Wide TFT Monitor
June 2006
6920-AB1
5.2Kg
41A1757
打印条码处
CBPC986K
100-240VAC
1.5A
50/60Hz
Q40G19N-608-7A
Customer responsibilities
The warranty does not apply to a product which has been damaged due to
accident, misuse, abuse, improper installation, usage not in accordance with
product specifications and instructions, natural or personal disaster, or
unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse that are not covered by warranty:
v Images burned onto the screen of a CRT monitor. Burned image is preventable
by utilizing a moving screen saver or power management.
v Physical damage to covers, bezel, base and cables.
v Scratches or punctures on monitor screens.
3-6 Flat Panel Monitor User ’Gs uide
Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers,
to support the customer warranty. Parts are for service use only. The table below
shows information for model 6920-AXX.
Table 3-3. List of service parts
FRU (FIELD
REPLACEABLE
UNIT) PART
NUMBER
DESCRIPTION
MACHINE TYPE
MODEL (MTM)
COLOR
41A1751
L192 Wide Monitor
Lenovo (TCO99)
L192 Wide Monitor
Lenovo (TCO99)
L192 Wide Monitor
Lenovo (TCO99)
L192 Wide Monitor
Lenovo (TCO99)
L192 Wide Monitor
Lenovo (TCO99)
L192 Wide Monitor
Lenovo (TCO99)
6920-AB1
6920-AB1
6920-AB1
6920-AB1
6920-AB1
BB
BB
BB
BB
BB
41A1752
41A1753
41A1754
41A1755
41A1756
40Y7443
41A1757
41A1758
41A1759
6920-AJ1
BB
6920- AB1, 6920- AJ1
BB
L192 Wide FRU Signal
cable (Analog)
6920 -AB1
6920- AJ1
BB
L192 Wide FRU Monitor
Lenovo (TCO99)
BB
L192 Wide FRU Monitor
Lenovo (TCO99)
L192 Wide FRU Stand
6920- AB1, 6920-AJ1
BB
Chapter 3. Reference information 3-7
Appendix A. Service and Support
The following information describes the technical support that is available for your product, during the
warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for
a full explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the life of your product through the Lenovo Support Web site at
During the warranty period, assistance for replacement or exchange of defective components is available. In
addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be withdrawn or made
available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following information as possible:
•
•
•
•
•
•
•
Option name
Option number
Proof of purchase
Computer manufacturer, model, serial number, and manual
Exact wording of the error message (if any)
Description of the problem
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through the
problem during the call.
Phone numbers are subject to change without notice. For the most current phone numbers, go to
region is not listed, contact your reseller or Lenovo marketing representative.
© Copyright Lenovo 2006.
A -1
Country or Region
Telephone Number
Africa
Africa: +44 (0)1475-555-055 South Africa: +27-11-3028888 and 0800110756 Central Africa:
Contact the nearest Lenovo service provider
Argentina
Australia
Austria
0800-288-5366 (Spanish)
131-426 (English)
Up and running support: 01-24592-5901 Warranty service and support: 01-211-454-610
(German)
Belgium
Up and running support: 02-210-9820 (Dutch) Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Bolivia
Brazil
0800-0189 (Spanish)
Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian
Portuguese)
Canada
Chile
Toronto: 416-383-3344 Outside Toronto: 1-800-565-3344 (English, French)
Toll Free: 1230-020-1130 (Spanish)
China
800-810-1818 ext 5070 8610 84981188 ext 5070 (Mandarin)
China (Hong Kong
S.A.R.)
Home computer: 852-2825-7799 Commercial computer: 852-8205-0333 ThinkPad and
WorkPad: 852-2825-6580 (Cantonese, English, Mandarin)
Colombia
Costa Rica
Croatia
01-800-952-0466 (Spanish)
800-011-1029 (Spanish)
0800-0426
Cyprus
+357-22-841100
Czech Republic
Denmark
+420-2-7213-1316
Up and running support: 4520-8200 Warranty service and support: 7010-5150 (Danish)
Dominican Republic
Ecuador
Toll Free: 1-866-434-2080 (Spanish)
1-800-426911 (Spanish)
800-6264 (Spanish)
El Salvador
Estonia
+386-61-1796-699
Finland
Up and running support: 09-459-6960 Warranty service and support: +358-800-1-4260
(Finnish)
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France
Up and running support: 0238-557-450 Warranty service and support (hardware): 0810-631-
213 Warranty service and support (software): 0810-631-020 (French)
Germany
Up and running support: 07032-15-49201 Warranty service and support: 01805-25-35-58
(German)
Greece
+30-210-680-1700
Guatemala
Honduras
Hungary
India
1800-624-0051 (Spanish)
Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish)
+36-1-382-5720
1800-425-6666 +91-80-2678-8970 (English)
800-140-3555 (English) 62-21-251-2955 (Bahasa, Indonesian)
Up and running support: 01-815-9202 Warranty service and support: 01-881-1444 (English)
Indonesia
Ireland
Israel
Givat Shmuel Service Center: +972-3-531-3900 Haifa Service Center: +972-4-849-4608 (Hebrew,
English)
Italy
Up and running support: 02-7031-6101 Warranty service and support: +39-800-820094 (Italian)
Toll Free: 0120-20-5550 International: +81-46-266-4716
Japan
The above numbers will be answered with a Japanese lan guage voice prompt. For telephone
support in English, please wait for the Japanese voice prompt to end, and an operator will
answer. Please say "English support please," and your call will be transferred to an English
speaking operator.
Computer software: 0120-558-695 Overseas calls: +81-44-200-8666 (Japanese)
Korea
1588-5801 (Korean)
Latvia
+386-61-1796-699
Lithuania
Luxembourg
Malaysia
Malta
+386-61-1796-699
+352-298-977-5063 (French)
1800-88-8558 (English, Bahasa, Melayu)
+356-23-4175
Mexico
01-800-123-1632 (Spanish)
+44 (0)1475-555-055
Middle East
Netherlands
+31-20-514-5770 (Dutch)
Appendix A. Service and Support A-3
New Zealand
Nicaragua
Norway
0800-733-222 (English)
001-800-220-1830 (Spanish)
Up and running support: 6681-1100 Warranty service and support: 8152-1550 (Norwegian)
Panama
001-866-434-2080 (Toll Free) (Spanish)
0-800-00-966 (Spanish)
Peru
Philippines
Poland
1800-1888-1426 (English) 63-2-995-8420 (Filipino)
+48-22-878-6999
Portugal
+351-21-892-7147 (Portuguese)
+4-021-224-4015
Romania
Russian Federa tion
Singapore
Slovakia
+7-495-940-2000 (Russian)
1800-3172-888 (English, Bahasa, Melayu)
+421-2-4954-1217
Slovenia
+386-1-4796-699
Spain
91-714-7983 0901-100-000 (Spanish)
+94-11-2448-442 (English)
Sri Lanka
Sweden
Up and running support: 08-477-4420 Warranty service and support: 077-117-1040 (Swedish)
Switzerland
Up and running support: 058-333-0900 Warranty service and support: 0800-55-54-54 (German,
French, Italian)
Taiwan
886-2-8723-9799 0800-000-700 (Mandarin)
1-800-299-229 (Thai)
Thailand
Turkey
00800-4463-2041 (Turkish)
United King dom
United States
Uruguay
Up and running support: 01475-555-055 Warranty support: 08705-500-900
1-800-426-7378 (English)
(English)
000-411-005-6649 (Spanish)
Venezuela
Vietnam
0-800-100-5722 (Spanish)
For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-
829-5160 (English, Vietnamese)
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Appendix B. Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program,
or service.
Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
500 Park Offices Drive, Hwy. 54
Research Triangle Park, NC 27709
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
Lenovo product specifications or warranties. Nothing in this document shall
operate as an express or implied license or indemnity under the intellectual
property rights of Lenovo or third parties. All information contained in this
document was obtained in specific environments and is presented as an
illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Lenovo
product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may
© Copyright Lenovo 2006.
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vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
Lenovo logo
ThinkPad
ENERGY STAR and the ENERGY STAR logo are registered US trademarks.
Microsoft and Windows are trademarks of Microsoft Corporation in the United
States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of
others.
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