Intel Computer Hardware SE7210TP1 E User Manual
Intel® Entry Server Board SE7210TP1-E  
User Guide  
Order Number: C49109-002  
Preface  
Preface  
About this Manual  
Thank you for purchasing and using the Intel® Entry Server Board SE7210TP1-E.  
This manual is written for system technicians who are responsible for troubleshooting, upgrading,  
and repairing this server board. This document provides a brief overview of the features of the  
board/chassis, a list of accessories or other components you may need, troubleshooting information,  
and instructions on how to add and replace components on the Intel Entry Server Board  
SE7210TP1-E. For the latest version of this manual, refer to  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E.  
Manual Organization  
Chapter 1 provides a brief overview of the Server Board SE7210TP1-E. In this chapter, you will  
find a list of the server board features, photos of the product, and product diagrams to help you  
identify components and their locations.  
Chapter 2 provides instructions on adding and replacing components. Use this chapter for step-by-  
step instructions and diagrams for installing or replacing components such as the memory,  
processor, the battery, and other components.  
Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be  
required to update the system. This includes how to navigate through the BIOS Setup screens, how  
to perform a BIOS update, and how to reset the password or CMOS. Information about the specific  
BIOS settings and screens is available in the Technical Product Specification. See “Additional  
Information and Software” for a link to the Technical Product Specification.  
Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages  
and POST code messages. You will also find suggestions for performing troubleshooting activities  
to identify the source of a problem.  
Product Accessories  
This server board is compatible with the following Intel® Server Chassis:  
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SC5200 BRP  
SC5250-E  
You may need or want to purchase one or more of the following accessory items for your server:  
Processor, memory DIMMs, hard drive, floppy drive, CDROM or DVDROM drive, RAID  
controller, operating system.  
For information about which accessories, memory, processors, and third-party hardware have been  
tested and can be used with your board, and for ordering information for Intel products, see  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E/compat.htm.  
iii  
Preface  
Additional Information and Software  
If you need more information about this product or information about the accessories that can be  
used with this server board, go to this link to find the information below:  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E/index.htm  
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In-depth technical information about this product, including BIOS settings and chipset  
information in the Intel® Server Board SE7210TP1-E Technical Product Specification.  
The latest product information  
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Accessories or other Intel® server products  
Hardware (peripheral boards, adapter cards) and operating systems that have been tested with  
this product  
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Chassis that have been tested with this product  
Processors that have been tested with this product  
DIMMs that have been tested with this product  
Power budget for this product  
Software to manage your Intel Server  
Diagnostics testing software  
Firmware and BIOS updates  
System drivers  
iv  
 
Safety Information  
Safety Information  
Before working with your server product, whether you are using this guide or any other  
resource as a reference, pay close attention to the safety instructions.  
Emissions Disclaimer  
To ensure EMC compliance with your local regional rules and regulations, the final configuration  
of your end system product may require additional EMC compliance testing. For more information  
please contact your local Intel Representative.  
See “Error! Hyperlink reference not valid.” for product Safety and EMC regulatory compliance  
information. This is an FCC Class A device. Integration of it into a Class B chassis does not result  
in a Class B device.  
Intended Uses  
This product was evaluated for use in servers that will be installed in offices, computer rooms, and  
similar locations. Other uses require further evaluation.  
EMC Testing  
Before computer integration, make sure that the chassis, power supply, and other modules have  
passed EMC testing using a server board with a microprocessor from the same family (or higher)  
and operating at the same (or higher) speed as the microprocessor used on this server board.  
Warnings  
System power on/off: The power button DOES NOT turn off the system  
AC power. To remove power from system, you must unplug the AC power  
cord from the wall outlet. Make sure the AC power cord is unplugged before  
you open the chassis, add, or remove any components.  
Hazardous conditions, devices and cables: Hazardous electrical  
conditions may be present on power, telephone, and communication cables.  
Turn off the server and disconnect the power cord, telecommunications  
systems, networks, and modems attached to the server before opening it.  
Otherwise, personal injury or equipment damage can result.  
Electrostatic discharge (ESD) and ESD protection: ESD can  
damage disk drives, boards, and other parts. We recommend that you  
perform all procedures in this chapter only at an ESD workstation. If one is  
not available, provide some ESD protection by wearing an antistatic wrist  
strap attached to chassis ground any unpainted metal surface on your  
server when handling parts.  
ESD and handling boards: Always handle boards carefully. They can  
be extremely sensitive to ESD. Hold boards only by their edges. After  
removing a board from its protective wrapper or from the server, place the  
board component side up on a grounded, static free surface. Use a  
conductive foam pad if available but not the board wrapper. Do not slide  
board over any surface.  
v
   
Safety Information  
Installing or removing jumpers: A jumper is a small plastic encased  
conductor that slips over two jumper pins. Some jumpers have a small tab on  
top that you can grip with your fingertips or with a pair of fine needle nosed  
pliers. If your jumpers do not have such a tab, take care when using needle  
nosed pliers to remove or install a jumper; grip the narrow sides of the  
jumper with the pliers, never the wide sides. Gripping the wide sides can  
damage the contacts inside the jumper, causing intermittent problems with  
the function controlled by that jumper. Take care to grip with, but not  
squeeze, the pliers or other tool you use to remove a jumper, or you may  
bend or break the stake pins on the board.  
Safety Cautions  
Read all caution and safety statements in this document before performing any of the instructions.  
See also Intel Server Boards and Server Chassis Safety Information on the Resource CD and/or at  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E.  
Wichtige Sicherheitshinweise  
Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor Sie eine  
der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel-  
Serverplatinen und -Servergehäusen auf der Ressourcen-CD oder unter  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E.  
重要安全指导  
在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。参见 Resource  
CD（资源光盘） 和/或 http://www.support.intel.com/support/motherboards/server/SE7210TP1-  
E. 上的 Intel Server Boards and Server Chassis Safety Information（《Intel  
服务器主板与服务器机箱安全信息》）。  
Consignes de sécurité  
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document  
avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety  
Information sur le CD Resource CD ou bien rendez-vous sur le site  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E.  
Instrucciones de seguridad importantes  
Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar  
cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en  
el CD Resource y/o en http://www.support.intel.com/support/motherboards/server/SE7210TP1-E.  
vi  
Contents  
Contents  
Warnings ......................................................................................................... v  
1 Server Board Features................................................................................. 11  
Server Board Connector and Component Locations ............................................................13  
Internal Component Connections..........................................................................................14  
Configuration Jumpers..........................................................................................................15  
Back Panel Connectors.........................................................................................................16  
Hardware Requirements .......................................................................................................17  
2 Server Board Installations and Upgrades.................................................. 19  
Before You Begin..................................................................................................................19  
Tools and Supplies Needed..................................................................................................19  
Installing and Removing Memory..........................................................................................19  
Installing DIMMs...........................................................................................................19  
Removing DIMMs.........................................................................................................20  
Installing or Replacing the Processor....................................................................................21  
Installing the Processor................................................................................................21  
Removing the Processor..............................................................................................24  
Installing a PCI Card .............................................................................................................24  
Replacing the Backup Battery......................................................................................24  
3 Server Utilities .............................................................................................. 27  
BIOS Setup ...........................................................................................................................27  
Upgrading the BIOS..............................................................................................................28  
Preparing for the Upgrade............................................................................................28  
Upgrading the BIOS .....................................................................................................29  
Changing the BIOS Language .....................................................................................30  
Recovering the BIOS ............................................................................................................30  
Manually Recovering the BIOS ....................................................................................30  
Clearing the Password..........................................................................................................31  
Clearing the CMOS...............................................................................................................31  
4 Troubleshooting........................................................................................... 32  
Resetting the System............................................................................................................32  
Problems following Initial System Installation .......................................................................32  
First Steps Checklist.....................................................................................................32  
Hardware Diagnostic Testing................................................................................................33  
Verifying Proper Operation of Key System Lights........................................................33  
Confirming Loading of the Operating System ..............................................................34  
Specific Problems and Corrective Actions ............................................................................34  
Power Light Does Not Light..........................................................................................34  
No Characters Appear on Screen ................................................................................35  
Characters Are Distorted or Incorrect...........................................................................35  
System Cooling Fans Do Not Rotate Properly.............................................................36  
Diskette Drive Activity Light Does Not Light.................................................................36  
vii  
Contents  
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ...............................36  
Cannot Connect to a Server.........................................................................................37  
Problems with Network.................................................................................................37  
System Boots when Installing PCI Card.......................................................................38  
Problems with Newly Installed Application Software....................................................38  
Problems with Application Software that Ran Correctly Earlier....................................38  
Devices are not Recognized under Device Manager (Windows* Operating System)..39  
Hard Drive(s) are not Recognized................................................................................39  
Bootable CD-ROM Is Not Detected..............................................................................39  
LED Information ...........................................................................................................40  
BIOS Error Messages ...........................................................................................................41  
BIOS POST Beep Codes .............................................................................................42  
BIOS Recovery Beep Codes........................................................................................42  
Regulatory and Compliance Information........................................................ 44  
Product Regulatory Compliance ...........................................................................................44  
Product Safety Compliance..........................................................................................44  
Product EMC Compliance............................................................................................44  
Product Regulatory Compliance Markings...................................................................45  
Electromagnetic Compatibility Notices..................................................................................45  
FCC (USA) ...................................................................................................................45  
Industry Canada (ICES-003)........................................................................................46  
Europe (CE Declaration of Conformity)........................................................................46  
Taiwan Declaration of Conformity ................................................................................46  
Korean RRL Compliance..............................................................................................47  
Australia / New Zealand ...............................................................................................47  
Getting Help....................................................................................................... 48  
Intel® Server Issue Report Form....................................................................... 49  
viii  
Contents  
Figures  
Figure 1. Intel® Server Board SE7210TP1-E.........................................................................11  
Figure 2. Intel Server Board SE7210TP1-E Layout ..............................................................13  
Figure 3. Making Connections to the Server Board ..............................................................14  
Figure 4. Configuration Jumper Location..............................................................................15  
Figure 5. Back Panel Connectors .........................................................................................16  
Figure 6. Installing Memory..................................................................................................20  
Figure 7. Installing the Processor in the Processor Socket..................................................21  
Figure 8. Attaching the Heat Sink to the Processor .............................................................22  
Figure 9. Attaching the Fan Heat Sink Clips to the Processor Socket..................................22  
Figure 10. Attaching the Fan Heat Sink Clips to the Processor Socket................................23  
Figure 11. Connecting the Processor Fan Cable to the Processor Fan Connector..............23  
Figure 12. Replacing the Battery..........................................................................................25  
Tables  
Table 1.  
Server Board Features ..................................................................................12  
Configuration Jumper [J1D1].........................................................................15  
NIC LEDs.......................................................................................................16  
Keyboard Commands....................................................................................27  
BIOS Error Messages....................................................................................41  
Beep Codes...................................................................................................42  
BIOS Recovery Beep Codes.........................................................................42  
Product Certification Markings.......................................................................45  
Table 2.  
Table 3.  
Table 4.  
Table 5.  
Table 6.  
Table 7.  
Table 8.  
ix  
Contents  
x
Server Board Features  
1 Server Board Features  
This chapter briefly describes the main features of Intel® Server Board SE7210TP1-E. This chapter  
provides a photograph of the product, a list of the server board features, and diagrams showing the  
location of important components and connections on the server board. This server board is  
available in two options:  
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The server board SE7210TP1 includes dual-channel Serial ATA, and dual-channel Parallel  
ATA support. RAID 0 and 1 support is provided for Serial ATA drives.  
The server board SE7210TP1SCSI includes a single channel, Ultra320 SCSI controller:  
Adaptec* AIC-7901.  
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The Server Board SE7210TP1-E is shown in the following picture.  
Figure 1. Intel® Server Board SE7210TP1-E  
Intel Server Board SE7210TP1-E User Guide  
11  
   
Server Board Features  
Table 1 summarizes the major features of the server board.  
Table 1.  
Feature  
Server Board Features  
Description  
Processors  
Support for an Intel® Pentium® 4 processor in an mPGA478 package with a  
800/533/400 MHz system bus  
ƒ Four 184-pin DDR SDRAM Dual Inline Memory Module (DIMM) sockets  
ƒ Support for up to 4 GB Unbuffered ECC system memory  
ƒ Support for single-sided or double-sided DIMMs (DDR266/333/400)  
Memory  
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To run DDR400 memory at full speed requires an Intel Pentium 4 processor with  
800 MHz system bus frequency.  
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To run DDR333 memory at full speed requires an Intel Pentium 4 processor with  
533 MHz system bus frequency. DDR333 memory will run at 320 MHz frequency  
when using an Intel Pentium 4 processor with system bus frequency of 800 MHz.  
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DDR266 memory may only be used with an Intel Pentium 4 processor with 400  
MHz or 533 MHz system bus frequency.  
Chipset  
Intel® 827210 chipset, consisting of:  
ƒ Intel® 827210 Memory Controller Hub (MCH)  
ƒ Intel® 6300ESB I/O Controller Hub  
ƒ Intel® 82802AC 8 Megabit Firmware Hub (FWH)  
I/O Control  
Winbond* W83627HF-AW LPC Bus I/O controller chip  
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Three external USB 2.0 ports on the back panel with an additional internal  
header, which provides support for one additional USB port for front panel  
support (four total possible USB 2.0 ports)  
Peripheral Interfaces  
ƒ One serial port and one serial header  
ƒ Two IDE interfaces with Ultra 33, 66 and 100 DMA mode  
ƒ Two Serial ATA connectors with support for RAID 0 and 1  
ƒ One floppy drive interface with support for one drive  
ƒ PS/2* keyboard and mouse ports  
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One Intel® 82547EI Platform LAN Connect (PLC) device for 10/100/1000  
Mbits/second Ethernet LAN connectivity  
LAN  
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One Intel® 82551QM device for 10/100 Mbits/second Ethernet LAN connectivity  
Two independent PCI buses (one 32-bit, 33 MHz, 5 V; one 64-bit, 66 MHz, 5V) with  
four bus connectors:  
Expansion  
Capabilities  
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Three PCI-X 64-bit PCI slots  
One 32-bit PCI slot  
Integrated 2D/3D graphics controller: ATI* Rage* XL Video Controller with 8 MB  
of SDRAM  
Integrated Capabilities  
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Single channel, Ultra 320 SCSI controller (only available on server board  
SE7210TP1SCSI): Adaptec* AIC-7901  
Fans  
BIOS  
Support for up to six system fans and one processor fan  
Intel/AMI BIOS with support for:  
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Advanced Configuration and Power Interface (ACPI)  
8 megabit symmetrical flash memory  
Support for SMBIOS  
continued  
12  
Intel Server Board SE7210TP1-E User Guide  
 
Server Board Features  
Server Board Features (continued)  
Power Management  
Support for ACPI:  
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Suspend to RAM (STR)  
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Wake on USB, PCI, RS-232, PS/2, LAN, and front panel  
Intel® Server Management 5.8 support via mini Baseboard Management  
Controller (mBMC)  
Server Management  
Server Board Connector and Component Locations  
B
A C  
D
E
F
ILIL  
G
I
H
J
HKHK  
GJJG  
K
FIIF  
L
EHEH  
DGDG  
M
N
P
R
O
Q
CFFC  
S
T
EE  
DD  
CC  
BB  
U
V
AA  
Z Y  
X
W
TP00507  
A: Serial B Header  
B: CPU Fan Header  
C: Sys Fan Header 3  
T: Front Panel Connector  
U: Hot Swap Backplane Header  
V: SCSI LED Header  
D: +12 V CPU Power Connector  
E: Sys Fan Header 4  
F: Processor Socket  
W: SATA-A1 Connector  
X: SATA-A2 Connector  
Y: Sys Fan Header 6  
G: DIMM 2B Socket  
Z: Sys Fan Header 5  
H: DIMM 2A Socket  
AA: Jumper Block  
I: DIMM 1B Socket  
J: DIMM 1A Socket  
BB: Chassis Intrusion Header  
CC: PCI-X Slot 1, 64/66 RAIDIOS  
DD: PCI-X Slot 2, 64/66  
EE: PCI-X Slot 3, 64/66  
FF: PCI Slot 6, 32/33  
GG: NIC 2 (10/100 Mbit)  
HH: NIC 1 (1 Gbit)  
II: Video Connector  
K: Sys Fan Header 1  
L: Sys Fan Header 2  
M: Front Panel USB Header  
N: Aux Power Connector  
O: Main Power Connector  
P: Secondary IDE Connector  
Q: Primary IDE Connector  
R: Floppy Connector  
S: Battery  
JJ: Serial A Connector  
KK: Keyboard and Mouse  
LL: USB Connectors  
Figure 2. Intel Server Board SE7210TP1-E Layout  
Intel Server Board SE7210TP1-E User Guide  
13  
   
Server Board Features  
Internal Component Connections  
The connections you make depend on the chassis you are installing the board into and the  
components you are installing. You may not need to make all of the connections shown in Figure  
3.  
If your Server Board SE7210TP1-E is installed into the Server Chassis SC5250-E, make sure the  
hard drive cage is installed before making your connections. This is necessary because the hard  
drive cage contains one of the front system fans.  
12 V  
BA  
A
B
T
C D  
S
R
E
M
F
N
G
A
T
A
1
Q
H
0
0
I
U
J
P
K
O N  
XM WL  
Serial ATA  
TP00507  
Figure 3. Making Connections to the Server Board  
A: CPU1 Fan Connector  
B: +12V CPU Power Connector  
C: System Fan Header 2  
D: System Fan Header 1  
E: Front USB Header  
F: Auxiliary Power Connector  
G: Main Power Connector  
H: Floppy Connector  
K: HDD LED  
L: SATA Port A1  
M: SATA Port A2  
N: System Fan Header 6  
O: System Fan Header 5  
P: Chassis Intrusion Header  
Q: IDE Connectors  
R: System Fan Header 4  
S: System Fan Header 3  
T: Serial B Header  
I: Front Panel Connector  
J: Hot-swap Backplane Headers  
14  
Intel Server Board SE7210TP1-E User Guide  
   
Server Board Features  
Configuration Jumpers  
J1D1  
15 14 13  
11 10 9  
7
6
5
3
2
1
TP00630  
Figure 4. Configuration Jumper Location  
Configuration Jumper [J1D1]  
Table 2.  
Jumper Name  
CMOS clear  
Pins  
What happens at system reset…  
2-3  
If these pins are jumpered, the CMOS settings will be cleared on the next  
reset.  
These pins should be jumpered on 1-2 for normal operation.  
Password Clear 6-7  
If these pins are jumpered, administrator and user passwords will be cleared  
on the next reset.  
These pins should be jumpered on 5-6 for normal operation.  
BIOS Flash  
11-12  
If these pins are jumpered, it is possible to update the BIOS Boot Block code.  
Write Protect  
These pins should be jumpered on 10-11 for normal operation and for normal  
BIOS operational updates.  
BIOS Recovery  
14-15  
If these pins are jumpered, the system will attempt to recover the BIOS by  
loading the BIOS code into the flash device from a floppy disk. This jumper is  
typically only used when the BIOS has become corrupted.  
These pins should be jumpered on 13-14 for normal operation.  
Intel Server Board SE7210TP1-E User Guide  
15  
     
Server Board Features  
Back Panel Connectors  
A
B
C
D
E
F
TP00508  
A. USB 1, 2, 3  
B. Keyboard/mouse  
C. Serial port A  
D. Video  
E. NIC1 (1Gbit)  
F. NIC2 (10/100 Mbit)  
Figure 5. Back Panel Connectors  
The NIC LEDs at the right and left of each NIC provide the following information.  
Table 3. NIC LEDs  
NIC  
LED Color  
LED State  
Off  
Description  
NIC2 (10/100 Mbit)  
10 Mbps connection (if right LED is on)  
100 Mbps connection  
Left LED  
Solid Green  
On  
Network connection in place  
Transmit/receive activity  
No network connection  
Network connection in place  
Transmit/receive activity  
Right LED  
Left LED  
Blinking Green  
Off  
NIC1 (Gigabit)  
Solid Amber  
Blinking Amber  
Off  
10 Mbps connection (if left LED is on or  
blinking)  
Right LED  
Solid Amber  
Solid Green  
100 Mbps connection  
1000 Mbps connection  
16  
Intel Server Board SE7210TP1-E User Guide  
     
Server Board Features  
Hardware Requirements  
To avoid integration difficulties and possible board damage, your system must meet the  
requirements outlined below. For a list of qualified components see the links under “Additional  
Information and Software.”  
Processor  
A minimum of one 2.0 GHz Intel Pentium 4 processor with 512KB cache support is required. For a  
complete list of supported processors, see the links under “Additional Information and Software.”  
Memory  
A minimum of one 128 MB Unbuffered, ECC or non-ECC, DDR266-, DDR333- or DDR400-  
compliant, 184-pin DIMMs.  
All memory components and DIMMs used with the server board SE7210TP1-E must comply with  
the DDR specifications.  
For best performance and dual-channel interleave operation, a minimum of two DIMMs must be  
installed and the DIMMs must be populated as follows:  
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DIMM1A and DIMM 1B: Populate these two sockets together first  
DIMM 2A and DIMM 2B: Populate these sockets in addition to DIMM 1A and DIMM 2A if  
four DIMMs are to be used  
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When four DIMMs are installed, the system will use dual-channel interleave. For single-  
channel memory, a single DIMM can be installed in socket DIMM 1A.  
For a complete list of supported memory DIMMs, see the links under “Additional Information and  
Software.”  
NOTES  
✏
Although the server board architecture allows the user to mix various sizes of  
DIMMs between channels, DIMMs must be identical within each bank.  
To be fully compliant with all applicable DDR SDRAM memory  
specifications, the board should be populated with DIMMs that support the  
Serial Presence Detect (SPD) data structure. This allows the BIOS to read the  
SPD data and program the chipset to accurately configure memory settings  
for optimum performance. If non-SPD memory is installed, the BIOS will  
attempt to correctly configure the memory settings, but performance and  
reliability may be impacted or the DIMMs may not function under the  
determined frequency.  
For ECC functionality, all installed DIMMs must be ECC. If both ECC and  
non-ECC DIMMs are used, ECC will be disabled and will not function.  
Power Supply  
A minimum of 450 Watts is required. Your supply must provide a minimum of 1.2 A of 5 V standby  
current or the board will not boot.  
Intel Server Board SE7210TP1-E User Guide  
17  
 
Server Board Features  
18  
Intel Server Board SE7210TP1-E User Guide  
Server Board Installations and Upgrades  
2 Server Board Installations and Upgrades  
Before You Begin  
Before working with your server product, pay close attention to the Safety Information at the  
beginning of this manual.  
Tools and Supplies Needed  
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Phillips* (cross head) screwdriver (#1 bit and #2 bit)  
Needle nosed pliers  
Antistatic wrist strap and conductive foam pad (recommended)  
Installing and Removing Memory  
The silkscreen on the board for the DIMMs displays DIMM1A, DIMM2A, DIMM1B, and  
DIMM2B, starting from the inside of the board. DIMM1A is the socket closest to the processor  
socket.  
Installing DIMMs  
To install DIMMs, follow these steps:  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Disconnect the AC power cord.  
4. Remove the chassis cover and locate the DIMM sockets (see Figure 6).  
Intel Server Board SE7210TP1-E User Guide  
19  
         
Server Installations and Upgrades  
2B  
2A  
1B  
1A  
1
2
3
1
3
TP00518  
Figure 6. Installing Memory  
5. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open  
position.  
6. Holding the DIMM by the edges, remove it from its anti-static package.  
7. Position the DIMM above the socket. Align the small notch in the bottom edge of the DIMM  
with the keys in the socket (see inset in Figure 6).  
8. Insert the bottom edge of the DIMM into the socket.  
9. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips  
snap into place. Make sure the clips are firmly in place.  
10. Replace the server’s cover and reconnect the AC power cord.  
Removing DIMMs  
To remove a DIMM, follow these steps:  
1. Observe the safety and ESD precautions at the beginning of this chapter.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Remove the AC power cord from the server.  
4. Remove the server’s cover.  
5. Gently spread the retaining clips at each end of the socket. The DIMM pops out of the socket.  
6. Hold the DIMM by the edges, lift it away from the socket, and store it in an anti-static package.  
7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets.  
8. Replace the server’s cover and reconnect the AC power cord.  
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Server Board Installations and Upgrades  
Installing or Replacing the Processor  
NOTES  
Use the instructions provided below to install or replace a processor instead  
of using the instructions that came with the processor.  
CAUTIONS  
Processor must be appropriate: You may damage the server board if  
you install a processor that is inappropriate for your server. See “Additional  
Information and Software” for a link to the list of compatible processors.  
ESD and handling processors: Reduce the risk of electrostatic  
discharge (ESD) damage to the processor by doing the following: (1) Touch  
the metal chassis before touching the processor or server board. Keep part of  
your body in contact with the metal chassis to dissipate the static charge  
while handling the processor. (2) Avoid moving around unnecessarily.  
Installing the Processor  
To install a processor, follow these instructions:  
1. Observe the safety and ESD precautions at the beginning of this document.  
2. Locate the processor socket and raise the socket handle completely. See Figure 7, letter A.  
3. Aligning the pins of the processor with the socket, insert the processor into the socket. See  
letter B in the figure below  
4. Close the handle completely. See letter C.  
A
B
C
TP00519  
Figure 7. Installing the Processor in the Processor Socket  
NOTE  
✏
The bottom of the heat sink may have thermal interface material (TIM)  
already applied. Be careful not to damage the thermal interface material.  
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Server Installations and Upgrades  
5. If there is no thermal interface material on the bottom of the heat sink, use the enclosed syringe  
and apply the thermal interface material to the top of the processor.  
6. Place the fan heat sink on top of the processor.  
TP00520  
Figure 8. Attaching the Heat Sink to the Processor  
7. Fully open the levers at the top of the heat sink, as shown by letter “A” in Figure 9.  
8. With the levers in their fully opened position, push down firmly to secure the retention  
mechanism clips, represented by letter “B” in Figure 9.  
A
A
TP00521  
Figure 9. Attaching the Fan Heat Sink Clips to the Processor Socket  
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Server Board Installations and Upgrades  
9. Firmly push the levers closed. It may be necessary to exert pressure to close the levers. See  
Figure 10.  
TP00522  
Figure 10. Attaching the Fan Heat Sink Clips to the Processor Socket  
10. Connect the processor fan cable to the processor fan connector. See Figure 11.  
TP00523  
Figure 11. Connecting the Processor Fan Cable to the Processor Fan Connector  
Intel Server Board SE7210TP1-E User Guide  
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Server Installations and Upgrades  
Removing the Processor  
To remove the processor, follow these instructions:  
1. Observe the safety and ESD precautions at the beginning of this document.  
2. Disconnect the processor fan cable.  
3. Open the levers on the heat sink.  
4. Disengage the retention mechanism hooks at the bottom of the heat sink.  
5. Lift the heat sink from the processor.  
6. Lift the processor lever.  
7. Remove the processor.  
Installing a PCI Card  
Peripherals and add-in cards are not included in your system and must be purchased separately.  
The PCI slots support full-height add-in cards or low profile PCI add-in cards. If a low profile card  
is installed in the standard full-height riser card, it must be equipped with a standard full-height PCI  
mounting bracket.  
1. Remove the screw that attaches the PCI bracket shield to the rear of the chassis to remove the  
shield. Retain the screw.  
2. Insert the PCI card into the PCI slot. Tipping it in the slot while installing it may damage the  
PCI card or slot.  
3. Use the screw removed in step 1 to secure the PCI card to the chassis.  
Replacing the Backup Battery  
The lithium battery on the server board powers the RTC for up to 10 years in the absence of power.  
When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in  
the RTC (for example, the date and time) may be wrong. Contact your customer service  
representative or dealer for a list of approved devices.  
WARNING  
Danger of explosion if battery is incorrectly replaced. Replace only with  
the same or equivalent type recommended by the equipment  
manufacturer. Discard used batteries according to manufacturer’s  
instructions.  
ADVARSEL!  
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning  
må kun ske med batteri af samme fabrikat og type. Levér det brugte  
batteri tilbage til leverandøren.  
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Server Board Installations and Upgrades  
ADVARSEL  
Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri  
som anbefalt av apparatfabrikanten. Brukt batteri returneres  
apparatleverandøren.  
VARNING  
Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller  
en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera  
använt batteri enligt fabrikantens instruktion.  
VAROITUS  
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo  
ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty  
paristo valmistajan ohjeiden mukaisesti.  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Disconnect the AC power cord from the server.  
4. Remove the server’s cover and locate the battery.  
5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic  
retainer. Gently push down on the screwdriver to lift the battery.  
6. Remove the battery from its socket.  
TP00511  
Figure 12. Replacing the Battery  
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Server Installations and Upgrades  
7. Dispose of the battery according to local ordinance.  
8. Remove the new lithium battery from its package, and, being careful to observe the correct  
polarity, insert it in the battery socket.  
9. Close the chassis.  
10. Run Setup to restore the configuration settings to the RTC.  
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Intel Server Board SE7210TP1-E User Guide  
Server Utilities  
3 Server Utilities  
BIOS Setup  
Table 4.  
Press  
Keyboard Commands  
Description  
<F1>  
Help - Pressing F1 on any menu invokes the general Help window.  
The left and right arrow keys are used to move between the major menu pages. The keys have  
no affect if a submenu or pick list is displayed.  
Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or  
a value field pick list. Pressing the Enter key activates the selected item.  
Select Item down - The down arrow is used to select the next value in a menu item’s option list,  
or a value field pick list. Pressing the Enter key activates the selected item.  
F5/-  
Change Value - The minus key or the F5 function key is used to change the value of the current  
item to the previous value. This key scrolls through the values in the associated pick list without  
displaying the full list.  
F6/+  
Change Value - The plus key or the F6 function key is used to change the value of the current  
menu item to the next value. This key scrolls through the values in the associated pick list  
without displaying the full list. On 106-key Japanese keyboards, the plus key has a different  
scan code than the plus key on the other keyboard, but it has the same effect.  
<Enter>  
<Esc>  
Execute Command - The Enter key is used to activate submenus when the selected feature is a  
submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for  
multi-valued features like time and date. If a pick list is displayed, the Enter key will undo the  
pick list, and allow another selection in the parent menu.  
Exit - The ESC key provides a mechanism for backing out of any field. This key will undo the  
pressing of the Enter key. When the ESC key is pressed while editing any field or selecting  
features of a menu, the parent menu is re-entered. When the ESC key is pressed in any  
submenu, the parent menu is re-entered. When the ESC key is pressed in any major menu, the  
exit confirmation window is displayed and the user is asked whether changes can be discarded.  
<F9>  
Setup Defaults - Pressing F9 causes the following to appear:  
Setup Confirmation  
Load default configuration now?  
[Yes] [No]  
If “Yes” is selected and the Enter key is pressed, all Setup fields are set to their default values. If  
“No” is selected and the Enter key is pressed, or if the ESC key is pressed, the user is returned  
to where they were before F9 was pressed without affecting any existing field values.  
<F10>  
Save and Exit - Pressing F10 causes the following message to appear:  
Setup Confirmation  
Save Configuration changes and exit now?  
[Yes] [NO]  
If “Yes” is selected and the Enter key is pressed, all changes are saved and Setup is exited. If  
“No” is selected and the Enter key is pressed, or the ESC key is pressed, the user is returned to  
where they were before F10 was pressed without affecting any existing values.  
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Server Utilities  
Upgrading the BIOS  
The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the  
upgrade file include the following:  
ƒ
On-board BIOS, ATA-100 RAID BIOS, and PXE option ROMs for the devices that are  
embedded on the system board  
ƒ
ƒ
The Setup Utility  
The System BIOS  
Preparing for the Upgrade  
The steps below explain how to prepare to upgrade the BIOS, including how to:  
ƒ
ƒ
ƒ
Record the current BIOS settings  
Obtain the upgrade utility  
Prepare a bootable diskette for the utility  
In the unlikely event that a BIOS error occurs during the BIOS update process, see “Recovering the  
BIOS” for instructions on performing a BIOS recovery.  
Recording the Current BIOS Settings  
1. Boot the computer and press <F2> when you see the message:  
Press <F2> Key if you want to run SETUP  
2. Write down the current settings in the BIOS Setup program.  
NOTE  
✏
Do not skip step 2. You will need these settings to configure your computer  
at the end of the procedure.  
Obtaining the Upgrade  
Download the BIOS image file to a temporary folder on your hard drive. See “Additional  
Information and Software” for a link to the update software.  
NOTE  
✏
Review the instructions distributed with the upgrade utility before attempting  
a BIOS upgrade. Review also any release notes in the release notes file that  
accompanies the new version of the BIOS. The release notes may contain  
critical information regarding jumper settings, specific fixes, or other  
information to complete the upgrade.  
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Server Utilities  
Creating a Bootable Diskette  
Use a DOS system to create the diskette as follows:  
1. Insert a diskette in diskette drive A.  
2. At the C:\ prompt, for an unformatted diskette, type:  
format a:/s  
or, for a diskette that is already formatted, type:  
sys a:  
4. Press <Enter>.  
Creating the BIOS Upgrade Diskette  
The BIOS upgrade file is a compressed self-extracting archive that contains the files you need to  
upgrade the BIOS.  
1. Insert the bootable diskette into the diskette drive.  
2. While in the directory into which you downloaded the upgrade file(s), type [filename] a:  
where “[filename]” is the name of the file that you downloaded. This command extracts the  
update files and places them onto the bootable diskette  
Upgrading the BIOS  
1. Place the bootable diskette containing the BIOS update files into the diskette drive of your  
system. Boot the system with the diskette in the drive.  
2. A menu will appear with two options. Use option 1 to automatically update the system BIOS.  
Use option 2 to manually update the system BIOS and the User Binary.  
3. If you selected option 1, to automatically update the system BIOS:  
The system will execute the AfuDOS update utility to update the BIOS. When the update is  
complete, the utility will display a green box with a message that says “Completed  
Successfully.” The system will then reboot.  
4. If you selected option 2, to manually update the BIOS or to update the flash memory, you can  
either select “Update Flash Memory From a File” or “Update System BIOS”:  
ƒ
Update Flash Memory From a File: When prompted for a file name, type BIOS.wph and  
press Enter.  
ƒ
Update System BIOS: The system will warn you that the BIOS will be updated. Verify the  
BIOS version is correct and press Enter to continue. When the update is complete, the  
utility will display a green box with a message that says “Completed Successfully.” The  
system will then reboot.  
5. Wait while the BIOS files are updated. Do not power down the system during the BIOS  
update process! The system will reset automatically when the BIOS update process is  
completed. Remove the diskette from the diskette drive.  
6. Check to make sure the BIOS version displayed during POST is the new version as the system  
reboots.  
7. Enter Setup by pressing the F2 key during boot.  
8. In Setup, press the F9 and <Enter> to set the parameters back to default values.  
9. Re-enter the values you wrote down at the beginning of this process. Press F10 and <Enter> to  
exit BIOS Setup and Save Changes.  
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Server Utilities  
10. If you do not set the CMOS values back to defaults using the F9 key, the system may function  
erratically.  
NOTE  
✏
You may encounter a CMOS Checksum error or other problem after reboot.  
If this happens, shut down the system and boot it again. CMOS checksum  
errors require that you enter Setup, check your settings, save your settings,  
and exit Setup.  
Changing the BIOS Language  
You can use the BIOS upgrade utility to change the language the BIOS uses for messages and the  
Setup program. Use a bootable diskette containing the Intel flash utility and language files.  
1. Boot the computer with the bootable diskette in drive A. The BIOS upgrade utility screen  
appears.  
2. Select Update Flash Memory From a File.  
3. Select Update Language Set. Press <Enter>.  
4. Select drive A and use the arrow keys to select the correct .lngfile. Press <Enter>.  
5. When the utility asks for confirmation that you want to flash the new language into memory,  
select Continue with Programming. Press <Enter>.  
6. When the utility displays the message upgrade is complete, remove the diskette. Press  
<Enter>.  
7. The computer will reboot and the changes will take effect.  
Recovering the BIOS  
In the rare event that the BIOS becomes damaged, a recovery process needs to be followed to return  
the system to service. Two methods are available to recover the BIOS: automatically with the crisis  
recovery diskette, and manually by moving a jumper on the system board. These methods are  
described below.  
NOTE  
✏
BIOS recovery is the mode of last resort, used only when the main system  
BIOS will not come up.  
Manually Recovering the BIOS  
A BIOS recovery can be manually initiated. This option would be used only when the BIOS is  
corrupt, but the ROM checksum error does not occur during POST. To manually initiate a BIOS  
recovery, use the following steps:  
1. Power down and uplug the system from the AC power source.  
2. Move the recovery jumper at J1D1 from pins 13 and 14 to cover pins 14 and 15.  
3. Insert a bootable diskette containing the file AMIBOOT.ROM into the A: diskette drive.  
4. Plug the system into the AC power source and power it on.  
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Server Utilities  
5. A blue screen will be displayed and the recovery process will automatically run. The system  
will continue to beep throughout the recovery process. The recovery process is complete when  
the beeping stops.  
6. Remove the diskette.  
7. Power down and unplug the system from the AC power source.  
8. Move the BIOS recovery jumper at J1D1 back to the original position, covering pins 13 and 14.  
9. Plug the system into the AC power source and power it up to confirm that the recovery was  
successful.  
Clearing the Password  
If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into  
the “clear” position clears both passwords. The password clear jumper must be restored to its  
original position before a new password(s) can be set. The password clear jumper is located on  
jumper block J1D1.  
1. Power down the system and disconnect the AC power.  
2. Open the server chassis.  
3. Move the jumper from pins 5 and 6 to the Clear Password position, covering pins 6 and 7.  
4. Reconnect the AC power, power up the system.  
5. Power down the system and disconnect the AC power.  
6. Return the Password Clear jumper to the spare location, covering pins 5 and 6.  
7. Close the server chassis.  
Clearing the CMOS  
If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used  
to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J1D1.  
1. Power down the system and disconnect the AC power.  
2. Open the server.  
3. Move the jumper from pins 1 and 2 to the Clear CMOS position, covering pins 2 and 3.  
4. Reconnect the AC power, power up the system.  
5. When the system begins beeping, power it down and disconnect the AC power.  
6. Return the CMOS Clear jumper to the original location, covering pins 1 and 2.  
7. Close the server chassis, reconnect the AC power and power up the system.  
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Troubleshooting  
4 Troubleshooting  
This chapter helps you identify and solve problems that might occur while you are using the  
system.  
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include  
updates for BIOS, the mini baseboard management controller (mBMC), and the hot-swap controller  
(HSC). See “Additional Information and Software” for a link to the software updates. In addition to  
the server firmware and files, also update any drivers used for components you have installed in  
your system, such as video drivers, network drivers, and SCSI drivers.  
Intel provides a package called the “Platform Confidence Test” that may help with your  
diagnostics. See “Additional Information and Software” for a link to this software.  
If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.  
Resetting the System  
Before going through in-depth troubleshooting, attempt first to perform reset your system using one  
of the methods below.  
To do this:  
Press:  
Soft boot reset to clear the system memory and reload the operating system.  
Clear system memory, restart POST, and reload the operating system.  
<Ctrl+Alt+Del>  
Reset button  
Cold boot reset. Turn the system power off and then on. This clears system memory, Power off/on  
restarts POST, reloads the operating system, and halts power to all peripherals.  
Problems following Initial System Installation  
Problems that occur at initial system startup are usually caused by an incorrect installation or  
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is  
with a specific software application, see “Problems with Newly Installed Application Software.”  
First Steps Checklist  
‰ Is AC power available at the wall outlet?  
‰ Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the  
AC source.  
‰ Are all cables correctly connected and secured?  
‰ Are the processors fully seated in their sockets on the server board?  
‰ Are all standoffs in the proper location and not touching any components, causing a potential  
short?  
‰ Are all add-in PCI boards fully seated in their slots on the server board?  
‰ Are all jumper settings on the server board correct?  
‰ Are all jumper and switch settings on add-in boards and peripheral devices correct? To check  
these settings, refer to the manufacturer’s documentation that comes with them. If applicable,  
ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.  
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Troubleshooting  
‰ Are all peripheral devices installed correctly?  
‰ If the system has a hard disk drive, is it properly formatted or configured?  
‰ Are all device drivers properly installed?  
‰ Are the configuration settings made in Setup correct?  
‰ Is the operating system properly loaded? Refer to the operating system documentation.  
‰ Did you press the system power on/off switch on the front panel to turn the server on (power on  
light should be lit)?  
‰ Is the system power cord properly connected to the system and plugged into a  
NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V ?  
‰ Are all integrated components from the tested components lists? Check the tested memory, and  
chassis lists, as well as the supported hardware and operating system list. See “Additional  
Information and Software” for links to the tested component lists.  
Hardware Diagnostic Testing  
This section provides a more detailed approach to identifying a hardware problem and locating its  
source.  
CAUTION  
Turn off devices before disconnecting cables: Before disconnecting any  
peripheral cables from the system, turn off the system and any external  
peripheral devices. Failure to do so can cause permanent damage to the  
system and/or the peripheral devices.  
1. Turn off the system and all external peripheral devices. Disconnect each of device from the  
system, except for the keyboard and the video monitor.  
2. Make sure the system power cord is plugged into a properly grounded AC outlet.  
3. Make sure your video display monitor and keyboard are correctly connected to the system.  
Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their  
maximum ranges (see the documentation supplied with your video display monitor).  
4. If the operating system normally loads from the hard disk drive, make sure there is no diskette  
in drive A and no CD-ROM disk in the CD-ROM drive.  
5. If the power LED does light, attempt to boot from a floppy diskette or from a CD-ROM disk.  
6. Turn on the system. If the power LED does not light, see “Power Light Does Not Light.”  
Verifying Proper Operation of Key System Lights  
As POST determines the system configuration, it tests for the presence of each mass storage device  
installed in the system. As each device is checked, its activity light should turn on briefly. Check  
for the following:  
‰ Does the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light  
Does Not Light.”  
‰ If system LEDs are illuminated, see “LED Information” for a description of the light and steps  
to take to correct the problem.  
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Troubleshooting  
Confirming Loading of the Operating System  
Once the system boots up, the operating system prompt appears on the screen. The prompt varies  
according to the operating system. If the operating system prompt does not appear, see “No  
Characters Appear on Screen.”  
Specific Problems and Corrective Actions  
This section provides possible solutions for these specific problems:  
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
Power light does not light.  
No characters appear on screen.  
Characters on the screen appear distorted or incorrect.  
System cooling fans do not rotate.  
Diskette drive activity light does not light.  
Hard disk drive activity light does not light.  
CD-ROM drive activity light does not light.  
There are problems with application software.  
The bootable CD-ROM is not detected.  
Try the solutions below in the order given. If you cannot correct the problem, contact your service  
representative or authorized dealer for help.  
Power Light Does Not Light  
Check the following:  
‰ Did you press the power-on button?  
‰ Is the system operating normally? If so, the power LED might be defective or the cable from  
the front panel to the server board might be loose.  
‰ Have you securely plugged the server AC power cord into the power supply?  
‰ Is the power supply correctly set to 110V or 235V, depending on your power output?  
‰ Will other items plugged into the same power outlet function correctly?  
‰ Some ATX power supplies have a power switch on the back of the power supply, next to the  
fan. If your system as one, is it turned on?  
‰ Remove all add-in cares and see if the system boots. If successful, add the cards back in one at  
a time with a reboot between each addition.  
‰ Make sure the memory DIMMs comply with the system requirements.  
‰ Make sure the memory DIMMs have been populated according to the system requirements.  
‰ Remove the memory DIMMs and re-seat them.  
‰ Make sure the processor(s) comply with the system requirements.  
‰ Make sure the processor(s) have been populated according to the system requirements.  
‰ Remove the processor(s) and re-seat them.  
‰ Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs  
can contact the pins on the bottom of the server board and cause a short.  
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Troubleshooting  
No Characters Appear on Screen  
Check the following:  
‰ Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make  
sure the Num Lock light is functioning.  
‰ Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to  
the correct system?  
‰ Are the brightness and contrast controls on the video monitor properly adjusted?  
‰ Is the video monitor signal cable properly installed?  
‰ Does this video monitor work correctly if plugged into a different system?  
‰ Is the onboard video controller enabled in the BIOS?  
‰ Remove all add-in cares and see if the video returns. If successful, add the cards back in one at  
a time with a reboot between each addition.  
‰ Make sure the memory DIMMs comply with the system requirements.  
‰ Make sure the memory DIMMs have been populated according to the system requirements.  
‰ Remove the memory DIMMs and re-seat them.  
‰ Make sure the processor(s) comply with the system requirements.  
‰ Make sure the processor(s) have been populated according to the system requirements.  
‰ Remove the processor(s) and re-seat them.  
If you are using an add-in video controller board, do the following:  
1. Verify that the video works using the onboard video controller.  
2. Verify that the video controller board is fully seated in the server board connector.  
3. Reboot the system for changes to take effect.  
4. If there are still no characters on the screen after you reboot the system and POST emits a beep  
code, write down the beep code you hear. This information is useful for your service  
representative.  
5. If you do not receive a beep code and characters do not appear, the video display monitor or  
video controller may have failed. Contact your service representative or authorized dealer  
for help.  
Characters Are Distorted or Incorrect  
Check the following:  
‰ Are the brightness and contrast controls properly adjusted on the video monitor? See the  
manufacturer’s documentation.  
‰ Are the video monitor’s signal and power cables properly installed?  
‰ Does this video monitor work correctly if plugged into a different system?  
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Troubleshooting  
System Cooling Fans Do Not Rotate Properly  
If the system cooling fans are not operating properly, it is an indication of possible system  
component failure.  
Check the following:  
‰ Is the power-on light lit? If not, see “Power Light Does Not Light”  
‰ If your system has LED lights for the fans, is one or more of these LEDs lit?  
‰ Are any other front panel LEDs lit?  
‰ Have any of the fan motors stopped? Use the server management subsystem to check the fan  
status.  
‰ Have your fans speeded up in response to an overheating situation?  
‰ Have your fans speeded up in response to a fan that has failed?  
‰ Are the fan power connectors properly connected to the server board?  
‰ Is the cable from the front panel board connected to the both the front panel board and to the  
server board?  
‰ Are the power supply cables properly connected to the server board?  
‰ Are there any shorted wires caused by pinched-cables or have power connector plugs been  
forced into power connector sockets the wrong way?  
Diskette Drive Activity Light Does Not Light  
Check the following:  
‰ Are the diskette drive’s power and signal cables properly installed?  
‰ Are all relevant switches and jumpers on the diskette drive set correctly?  
‰ Is the diskette drive properly configured?  
‰ Is the diskette drive activity light always on? If so, the signal cable may be plugged in  
incorrectly.  
If you are using the onboard diskette controller, use the BIOS setup to make sure that “Onboard  
Floppy” is set to “Enabled.” If you are using an add-in diskette controller, make sure that  
“Onboard Floppy” is set to “Disabled.”  
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light  
Check the following:  
‰ Are the CD-ROM/DVD-ROM drive’s power and signal cables properly installed?  
‰ Are all relevant switches and jumpers on the drive set correctly?  
‰ Is the drive properly configured?  
36  
Intel Server Board SE7210TP1-E User Guide  
     
Troubleshooting  
Cannot Connect to a Server  
‰ Make sure the network cable is securely attached to the correct connector at the system back  
panel.  
‰ Try a different network cable.  
‰ Make sure you are using the correct and the current drivers. See “Additional Information and  
Software” for a link to the current drivers.  
‰ Make sure the driver is loaded and the protocols are bound.  
‰ Make sure the hub port is configured for the same duplex mode as the network controller.  
‰ Make sure the correct networking software is installed.  
‰ If you are directly connecting two servers (without a hub), you will need a crossover cable.  
‰ Check the network controller LEDs next to the NIC connectors.  
Problems with Network  
The server hangs when the drivers are loaded.  
‰ Certain drivers may require interrupts that are not shared with other PCI drivers. For these  
drivers, it may be necessary to alter settings so that interrupts are not shared. See the  
documentation that came with your PCI card(s) for information on changing interrupts..  
Diagnostics pass but the connection fails.  
‰ Make sure the network cable is securely attached.  
‰ Make sure you specify the correct frame type in your NET.CFG file.  
The controller stopped working when an add-in adapter was installed.  
‰ Make sure the cable is connected to the port from the onboard network controller.  
‰ Make sure your BIOS is current. See “Additional Information and Software” for a link to the  
current version.  
‰ Make sure the other adapter supports shared interrupts. Make sure your operating system  
supports shared interrupts.  
‰ Try reseating the add-in adapter.  
The add-in adapter stopped working without apparent cause.  
‰ Try reseating the adapter first; then try a different slot if necessary.  
‰ The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.  
‰ Run the diagnostics.  
Intel Server Board SE7210TP1-E User Guide  
37  
   
Troubleshooting  
System Boots when Installing PCI Card  
System Server Management features require full-time “standby” power. This means some parts of  
the system have power going to them whenever the power cord is plugged in, even if you have  
turned the system power off with the power button on the front panel. If you install a PCI card with  
the AC power cord plugged in, a signal may be sent to the command the system to boot. Before  
installing a PCI card, you should always:  
‰ Turn off the server power by using the power button on the front of the system.  
‰ Unplug the AC power cord(s) from the server.  
Problems with Newly Installed Application Software  
Problems that occur when you run new application software are usually related to the software, not  
the server hardware. Faulty equipment is unlikely, especially if other software runs correctly.  
Check the following:  
‰ Make sure the system meets the minimum hardware requirements for the software. See the  
software documentation.  
‰ Make sure the software is properly installed and configured for the system. See the software  
documentation.  
‰ Use only an authorized copy. Unauthorized copies often do not work.  
‰ If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different  
diskette.  
‰ Make sure the correct device drivers installed.  
If the problems persist, contact the software vendor’s customer service representative.  
Problems with Application Software that Ran Correctly Earlier  
Problems that occur after the system hardware and software have been running correctly sometimes  
indicate equipment failure. However, they can also be caused by file corruption or changes to the  
software configuration.  
Check the following:  
‰ If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different  
diskette.  
‰ Uninstall and reinstall the software. Make sure all necessary files are installed.  
‰ If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard  
input is incorrect), a marginal power supply, or other random component failures.  
‰ If you suspect that a transient voltage spike, power outage, or brownout might have occurred,  
reload the software and try running it again. Symptoms of voltage spikes include a flickering  
video display, unexpected system reboots, and the system not responding to user commands.  
38  
Intel Server Board SE7210TP1-E User Guide  
     
Troubleshooting  
NOTE  
✏
Random errors in data files: If you are getting random errors in your data  
files, they may be getting corrupted by voltage spikes on your power line. If  
you are experiencing any of the above symptoms that might indicate voltage  
spikes on the power line, you may want to install a surge suppressor between  
the power outlet and the system power cord.  
Devices are not Recognized under Device Manager (Windows*  
Operating System)  
The Windows* operating systems do not include all of the drivers for the Intel® chipsets, onboard  
NICs, and other components. See “Additional Information and Software” for a link to the current  
drivers and chipset files.  
Hard Drive(s) are not Recognized  
Check the following:  
‰ Make sure the drive is not disabled in BIOS Setup.  
‰ Make sure the drive is connected correctly and that is plugged into the power supply.  
‰ Make sure the drive is compatible. See “Additional Information and Software” for a link to the  
tested drives.  
‰ Make sure you have not exceeded the power budget for the server. See “Additional Information  
and Software” for a link to software to check your power budget.  
‰ If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus. See your  
drive documentation for details on setting the SCSI ID for your drives.  
‰ If using IDE drives, verify that the master/slave settings are set correctly. See your drive  
documentation for details on setting the master/slave settings.  
‰ If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed  
correctly.  
Bootable CD-ROM Is Not Detected  
Check the following:  
‰ Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.  
Intel Server Board SE7210TP1-E User Guide  
39  
     
Troubleshooting  
LED Information  
The Intel® Server Board SE7210TP1-E includes LEDs that can aid in troubleshooting your system.  
A table of these LEDs with a description of their use is listed below.  
LED Name  
Function  
Location  
Color  
Correction  
ID  
Aid in server  
identification from the  
back panel  
Front Panel and  
board rear left  
corner  
Blue  
Press ID LED button or user  
Server Management  
software to turn off the LED.  
ƒ On = No Fault  
System fault  
IDE activity  
Visible fault warning  
Front panel and  
board rear left  
corner  
Green or Amber  
ƒ Green Blink = degraded  
ƒ Amber = critical error or  
non-recoverable  
ƒ Amber blink = non-critical  
Front panel  
Front panel and  
board left side  
Green  
Amber  
Blinking = Activity. No action  
required.  
Memory fault  
1–6  
Identify failing memory  
module  
DIMM end front of  
board  
On = Fault  
POST code 1–4 Display boot 80 POST  
(LSB, bit1, bit2, code  
MSB)  
Left rear of board  
Each LED can be  
Off, Green,  
Amber, Red  
See the POST code table  
Fan Pack Fault  
Warn on fan failure  
Identify fan failure  
Front center board  
Front center board  
Amber  
Amber  
On = Fault  
On = Fault  
CPU 1 & 2 Fan  
Fault  
CPU 1 & 2  
Fault  
Identify processor failure 1” behind processor Amber  
socket  
On = Fault  
5v Standby  
Identify 5v standby  
power on state  
Front left board  
Amber  
On = 5v standby power on  
ƒ Off = Power is off (off or  
Power LED  
Identify the power state  
of the system  
Front Panel  
Green  
S5)  
ƒ On = Power on or S0)  
ƒ Slow Blink = Low power  
state (S1 – S3)  
40  
Intel Server Board SE7210TP1-E User Guide  
 
Troubleshooting  
BIOS Error Messages  
When a recoverable error occurs during the POST, the BIOS displays an error message describing  
the problem (see Table 5).  
Table 5.  
BIOS Error Messages  
Error Message  
Explanation  
GA20 Error  
An error occurred with Gate A20 when switching to protected mode  
during the memory test.  
Pri Master HDD Error  
Pri Slave HDD Error  
Sec Master HDD Error  
Sec Slave HDD Error  
Could not read sector from corresponding drive.  
Pri Master Drive - ATAPI Incompatible  
Pri Slave Drive - ATAPI Incompatible  
Sec Master Drive - ATAPI Incompatible  
Sec Slave Drive - ATAPI Incompatible  
Corresponding drive is not an ATAPI device. Run Setup to make  
sure device is selected correctly.  
A: Drive Error  
No response from diskette drive.  
CMOS Battery Low  
CMOS Display Type Wrong  
The battery may be losing power. Replace the battery soon.  
The display type is different than what has been stored in CMOS.  
Check Setup to make sure type is correct.  
CMOS Checksum Bad  
CMOS Settings Wrong  
CMOS Date/Time Not Set  
The CMOS checksum is incorrect. CMOS memory may have been  
corrupted. Run Setup to reset values.  
CMOS values are not the same as the last boot. These values  
have either been corrupted or the battery has failed.  
The time and/or date values stored in CMOS are invalid. Run  
Setup to set correct values.  
DMA Error  
Error during read/write test of DMA controller.  
Error occurred trying to access diskette drive controller.  
Error occurred trying to access hard disk controller.  
NVRAM is being checked to see if it is valid.  
NVRAM was invalid and has been updated.  
FDC Failure  
HDC Failure  
Checking NVRAM.....  
Update OK!  
Updated Failed  
Keyboard Error  
NVRAM was invalid but was unable to be updated.  
Error in the keyboard connection. Make sure keyboard is  
connected properly.  
KB/Interface Error  
Keyboard interface test failed.  
Memory Size Decreased  
Memory size has decreased since the last boot. If no memory was  
removed, then memory may be bad.  
Memory Size Increased  
Memory Size Changed  
Memory size has increased since the last boot. If no memory was  
added, there may be a problem with the system.  
Memory size has changed since the last boot. If no memory was  
added or removed, then memory may be bad.  
No Boot Device Available  
Off Board Parity Error  
System did not find a device to boot.  
A parity error occurred on an off-board card. This error is followed  
by an address.  
continued  
Intel Server Board SE7210TP1-E User Guide  
41  
   
Troubleshooting  
BIOS Error Messages (continued)  
Error Message  
Explanation  
On Board Parity Error  
A parity error occurred in onboard memory. This error is followed  
by an address.  
Parity Error  
A parity error occurred in onboard memory at an unknown  
address.  
NVRAM / CMOS / PASSWORD  
cleared by Jumper  
NVRAM, CMOS, and passwords have been cleared. The system  
should be powered down and the jumper removed.  
<CTRL_N> Pressed  
CMOS is ignored and NVRAM is cleared. User must enter Setup.  
BIOS POST Beep Codes  
The table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses  
these beep codes to inform users of error conditions. The beep code occurs only when a critical  
error occurs or when the BIOS fails to boot to the operating system. Please note that not all error  
conditions are supported by BIOS beep codes.  
Table 6.  
Beep Codes  
Number of Beeps  
Description  
1
Refresh failure  
2
Parity cannot be reset  
3
First 64 Kb memory failure  
4
Timer not operational  
5
Processor failure (Reserved; not used)  
8042 GateA20 cannot be toggled (memory failure or not present)  
Exception interrupt error  
6
7
8
Display memory R/W error  
9
(Reserved; not used)  
10  
11  
CMOS Shutdown register test error  
Invalid BIOS (such as, POST module not found)  
BIOS Recovery Beep Codes  
Table 7.  
BIOS Recovery Beep Codes  
Number of Beeps  
Reason  
1
One long beep – video is active.  
1-2  
One long beep and two short beeps: Insert the BIOS recovery diskette.  
42  
Intel Server Board SE7210TP1-E User Guide  
       
Troubleshooting  
An error or warning condition at boot can result in a series of beeps being issued known as "beep  
codes. These beeps have a code that identifies system or PCI card events. For example, some Intel®  
RAID cards have beep codes. Before checking for a system beep code error make sure the PCI card  
is not causing the beeping.  
In the case of a Bootblock update, where video is not available for text messages to be displayed,  
speaker beeps are necessary to inform the user of errors. For beep codes associated with a  
Bootblock update refer to the Intel® Server Board SE7210TP1-E Technical Product Specification.  
Intel Server Board SE7210TP1-E User Guide  
43  
Regulatory and Compliance Information  
Regulatory and Compliance Information  
Product Regulatory Compliance  
Product Safety Compliance  
The Server Board SE7210TP1-E complies with the following safety requirements:  
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
UL 1950 - CSA 950 (US/Canada)  
EN 60 950 (European Union)  
IEC60 950 (International)  
CE – Low Voltage Directive (73/23/EEC) (European Union)  
EMKO-TSE (74-SEC) 207/94 (Nordics)  
GOST R 50377-92 (Russia)  
Product EMC Compliance  
The Server Board SE7210TP1-E has been has been tested and verified to comply with the  
following electromagnetic compatibility (EMC) regulations when installed a compatible Intel® host  
system. For information on compatible host system(s) refer to Intel’s Server Builder Web site or  
contact your local Intel representative.  
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
FCC (Class A Verification) – Radiated & Conducted Emissions (USA)  
ICES-003 (Class A) – Radiated & Conducted Emissions (Canada)  
CISPR 22, 3rd Edition (Class A) – Radiated & Conducted Emissions (International)  
EN55022 (Class A) – Radiated & Conducted Emissions (European Union)  
EN55024 (Immunity) (European Union)  
CE – EMC Directive (89/336/EEC) (European Union)  
VCCI (Class A) – Radiated & Conducted Emissions (Japan)  
AS/NZS 3548 (Class A) – Radiated & Conducted Emissions (Australia / New Zealand)  
RRL (Class A) Radiated & Conducted Emissions (Korea)  
BSMI CNS13438 (Class A) Radiated & Conducted Emissions (Taiwan)  
GOST R 29216-91 (Class A) Radiated & Conducted Emissions (Russia)  
GOST R 50628-95 (Immunity) (Russia)  
Intel Server Board SE7210TP1-E User Guide  
44  
       
Regulatory and Compliance Information  
Product Regulatory Compliance Markings  
This product is marked with the following Product Certification Markings:  
Table 8.  
Product Certification Markings  
UL Recognition Mark  
CE Mark  
Russian GOST Mark  
Australian C-Tick Mark  
BSMI DOC Marking  
BSMI EMC Warning  
RRL MIC Mark  
Electromagnetic Compatibility Notices  
FCC (USA)  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired operation.  
For questions related to the EMC performance of this product, contact:  
Intel Corporation  
5200 N.E. Elam Young Parkway  
Hillsboro, OR 97124  
1-800-628-8686  
Intel Server Board SE7210TP1-E User Guide  
45  
       
Regulatory and Compliance Information  
This equipment has been tested and found to comply with the limits for a Class A digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy and, if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following  
measures:  
ƒ
ƒ
ƒ
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment to an outlet on a circuit other than the one to which the receiver is  
connected.  
ƒ
Consult the dealer or an experienced radio/TV technician for help.  
Any changes or modifications not expressly approved by the grantee of this device could void the  
user’s authority to operate the equipment. The customer is responsible for ensuring compliance of  
the modified product.  
Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC  
Class A or B limits may be attached to this computer product. Operation with noncompliant  
peripherals is likely to result in interference to radio and TV reception.  
All cables used to connect to peripherals must be shielded and grounded. Operation with cables,  
connected to peripherals, that are not shielded and grounded may result in interference to radio and  
TV reception.  
Industry Canada (ICES-003)  
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital  
apparatus set out in the interference-causing equipment standard entitled: “Digital Apparatus,”  
ICES-003 of the Canadian Department of Communications.  
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils  
numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Apparelis  
Numériques”, NMB-003 édictee par le Ministre Canadian des Communications.  
Europe (CE Declaration of Conformity)  
This product has been tested in accordance too, and complies with the Low Voltage Directive  
(73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark  
to illustrate its compliance.  
Taiwan Declaration of Conformity  
This product has been tested and complies with CNS13438. The product has been marked with the  
BSMI DOC mark to illustrate compliance.  
46  
Intel Server Board SE7210TP1-E User Guide  
     
Regulatory and Compliance Information  
Korean RRL Compliance  
This product has been tested and complies with MIC Notices No. 1997-41 and 1997-42. The  
product has been marked with the MIC logo to illustrate compliance.  
The English translation for the above is as follows:  
1. Type of Equipment (Model Name): SE7210TP1-E  
2. Certification No.: Contact Intel Representative  
3. Name of Certification Recipient: Intel  
4. Date of Manufacturer: Marked on Product  
5. Manufacturer / Nation : Intel  
Australia / New Zealand  
This product has been tested and complies with AS/NZS 3548. The product has been marked with  
the C-Tick mark to illustrate compliance.  
Intel Server Board SE7210TP1-E User Guide  
47  
   
Getting Help  
Getting Help  
World Wide Web  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E  
Telephone  
All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card  
exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at  
any time without notice).  
Before calling, fill out an “Intel® Server Issue Report Form.” A sample form is provided on the following  
pages. However, for the fastest service, please submit your form via the Internet.  
In U.S. and Canada  
In Europe  
1-800-404-2284  
UK  
France  
Germany 069 9509 6099  
Italy  
0870 6072439  
01 41 918529  
Finland  
Denmark  
Norway  
Sweden  
Holland  
9 693 79297  
38 487077  
23 1620 50  
08 445 1251  
020 487 4562  
02 696 33276  
91 377 8166  
Spain  
In Asia-Pacific region  
Australia 1800 649931  
Hong Kong 852 2 844 4456  
Indonesian  
Malaysia  
001-803 65 7249  
1-800 80 1390  
Korea  
PRC  
822 767 2595  
800 820 1100  
New Zealand 0800 444 365  
Pakistan  
Philippines  
Thailand  
Vietnam  
632 6368415 (IDD via Philippines)  
1-800 1 651 0117  
1-800 6310003  
632 6368416 (IDD via Philippines)  
Singapore 65 213-1311  
Taiwan  
India  
2 2545-1640  
0006517-830 3634  
In Japan  
0120-868686 (Domestic)  
81-298-47-0800 (outside country)  
In Latin America  
Brazil  
Mexico  
Colombia 980-9-122-118  
Costa Rica 0-800-011-0395  
Panama  
Chile  
0021-0811-408-5540  
001-800-628-8686  
Ecuador  
999-119, 800-628-8686 (via AT&T)  
Guatemala 99-99-190, 800-628-8686 (via AT&T)  
Venezuela 800-11-120, 800-628-8686 (via AT&T)  
Argentina  
Paraguay  
Peru  
001-800-222-1001, 800-628-8686 (via AT&T)  
008-11, 800-628-8686 (via AT&T)  
0-800-50000, 800-628-8686 (via AT&T)  
000-410, 800-628-8686 (via AT&T)  
001-800-628-8686  
800-532-992  
1-800-621-8423  
Miami  
Uruguay  
For an updated support contact list, see http://www.support.intel.com/support/motherboards/server/SE7210TP1-E  
Intel Server Board SE7210TP1-E User Guide  
48  
 
Issue Report Form  
Intel® Server Issue Report Form  
NOTE  
✏
An on-line / automatic submission version of this form is available at  
http://www.support.intel.com/support/motherboards/server/SE7210TP1-E . For the fastest service,  
please submit your form via the Internet.  
Date Submitted:  
Company Name:  
Contact Name:  
Email Address:  
Intel Server Product:  
Priority (Critical, Hot, High, Low):  
Brief Problem Description. Provide a brief description below. See the last page for space  
to include a detailed problem description.  
Board / Chassis Information  
Baseboard Revision – PBA#:  
Baseboard Serial Number:  
CPU1 Speed/Stepping/Spec:  
System BIOS Version:  
HSC Firmware Version:  
Chassis Model  
DIMM Configuration  
DIMM1A MB:  
DIMM1A Vendor/part number:  
DIMM1B MB:  
DIMM1B Vendor/part number:  
DIMM2A MB:  
DIMM2A Vendor/part number:  
ˆ
Intel SC5200 Base  
Redundant Power  
DIMM2B MB:  
ˆ
ˆ
Intel SC5250-E  
DIMM2B Vendor/part number:  
Other (Vendor / Model):  
49  
Intel Server Board SE7210TP1-E User Guide  
 
Issue Report Form  
Operating System Information  
Operating System  
Version  
Service Pack  
Peripheral Information  
Check each box below that is used, and provide the requested information  
Peripheral  
Card Or Peripheral Description  
Driver  
Revision  
IRQ #  
I/O Base  
Address  
FW Rev#  
P64 Segment B (PCI-X 64/66)  
ˆ
ˆ
ˆ
PCI Slot 1  
PCI Slot 2  
PCI Slot 3  
P32 Segment A (PCI 32/33)  
ˆ
Video  
ˆ
PCI Slot 6  
On-Board Video  
Add-in Video  
ˆ
NIC  
ˆ
On-Board NIC1  
On-Board NIC2  
(1.0 Gb)  
ˆ
(10/100 Mb)  
Hard Drive Information:  
ˆ
ˆ
ˆ
IDE  
# of drives installed:  
Make/Model/Firmware Revision  
SCSI # of drives installed:  
Make/Model/Firmware Revision  
SATA # of drives installed:  
Make/Model/Firmware Revision  
Intel Server Board SE7210TP1-E User Guide  
50  
Issue Report Form  
Complete Problem Description  
In the space below, provide a complete description of the steps used to reproduce the problem or a  
complete description of where the problem can be found. Please also include any details on  
troubleshooting already done.  
51  
Intel Server Board SE7210TP1-E User Guide  

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