Instructions for Installation and Use
BE82
Ceramic Induction Hob
Note: Ensure that the hob unit is securely fixed to the worktop
before use.
To the User
You must read the instructions prior to using the appliance and then
retain them for future reference.
Introduction
Your new appliance is guaranteed* and will give lasting service. This guarantee is only applicable
if the appliance has been installed in accordance with the installation instructions detailed in
this booklet.
To help make best use of your cooking equipment, please read this booklet carefully.
The appliance is designed specifically for domestic use and responsibility will not be accepted
for use in any other installation.
* The guarantee is subject to the provisions that the appliance:
(a)
Has been used solely in accordance with the Users Instruction Book.
(b) Has been properly connected to a suitable supply voltage as stated on the rating
plate attached to this equipment.
(c)
Has not been subjected to misuse or accident or been modified or repaired by
any person other than the authorised employee or agent.
(d) Has been correctly installed.
Disposal of your product
To minimise the risk of injury to children please dispose of your product carefully and
safely. Remove all doors and lids (where fitted). Remove the mains cable (where fitted)
by cutting off flush with the appliance and always ensure that no plug is left in a
condition where it could be connected to the electricity supply.
To help the environment Local Authority instructions should be followed for the
disposal of you product.
This appliance conforms to the following EEC Directives:
Electromagnetic Compatibility
89/336/EEC
Low Voltage Equipment
73/23/EEC
92/31/EEC
93/68/EEC
93/68/EEC
3
Safety Information
When used properly your appliance is completely safe but as with any electrical product
there are certain precautions that must be observed.
PLEASE READ THE PRECAUTIONS BELOW BEFORE USING YOUR APPLIANCE.
Always
G
G
G
G
Remove all packing from the appliance before switching on for the first time.
Take time to understand the controls prior to using the appliance.
Always turn controls off when not in use.
Always place pans centrally over the hotplate making sure handles are kept away from the
edge of the hob and cannot become heated by other hotplate/pans.
G
G
Always take care to avoid heat/steam burns when operating the controls.
Always turn off the electricity supply at the wall switch and allow the appliance to cool before
cleaning.
G
G
Always keep the appliance clean as a build up of grease or fat from cooking can cause a fire.
Always follow the basic principles of food handling and hygiene to prevent the possibility of
bacterial growth.
G
G
G
Always keep ventilation slots clear of obstructions.
Always refer servicing to a qualified appliance service engineer.
Always turn off the appliance at the wall switch. Should any glass panel crack or shatter,
DO NOT USE THE APPLIANCE until repaired.
4
Safety Information
Never
G
Never leave children unsupervised where a cooking appliance is installed as all surfaces will
be hot during and even after its use.
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G
G
G
Never allow anyone to sit or stand on any part of the appliance.
Never store items above the appliance that children may attempt to reach.
Never leave anything on the hob surface when unattended and not in use.
Never heat up unopened food containers as pressure can build up causing the container to
burst.
G
G
Never allow sharp edged instruments to come into contact with the hob glass.
Never store chemicals/food stuffs, pressurised container in or on the appliance, or in cabinets
immediately above or next to the appliance.
G
G
Never place flammable or plastic items on or near the hob.
Never fill a deep fat frying pan more than 1/3 full of oil. DO NOT use a lid.
DO NOT LEAVE UNATTENDED WHILE COOKING.
G
G
G
Never use the appliance as a room heater.
Never dry any items on the hob.
Never install the appliance next to curtains or other soft furnishings.
Safety Advice In Case Of A Chip-Pan Fire
In the event of a chip pan fire or any other pan fire.
1. TURN OFF THE APPLIANCE AT THE WALL SWITCH.
2. COVER THE PAN WITH A FIRE BLANKET OR DAMP CLOTH, this will smother the flames and
extinguish the fire.
3. LEAVE THE PAN TO COOL FOR AT LEAST 60 MINUTES BEFORE MOVING IT. Injuries are often
caused by picking up a hot pan and rushing outside with it.
NEVER USE A FIRE EXTINGUISHER TO PUT OUT A PAN FIRE
as the force of the extinguisher is likely to tip the pan over.
Never use water to extinguish oil or fat fires.
5
Induction Cooking
Unlike conventional heating zones, an induction heating zone does not heat the glass
surface. The cooking vessel itself is the heating element. Heat is produced directly in the
pan, provided it is made of ferromagnetic material, ie. iron or steel.
Your induction hob offers a number of advantages:
Performance
The heating zones on the hob are powered separately, meaning that you can use them
all at the same time, at their maximum rated output, if required.
The fast temperature rise and low thermal inertia of induction heating zones allows for
great flexibility in adjusting the heat. Induction heating zones are suitable for cooking
all kinds of dishes, from the highest settings to the lowest of simmers for delicate foods
such as sauces and chocolate.
Ease of use
The spacing of the heating zones, their different power levels and the timers make the
hob very easy to use. A power indicator displays the setting of each heating zone.
Safety
After cooking, the surface of the hob can be dangerously hot, as the cooking vessel
and its contents heat the glass. For your safety, each heating zone has a residual heat
indicator that remains lit until its temperature has fallen below 60˚C, even after the
hob is turned off. This is indicated by ‘H’ adjacent to the heating zone selection key.
6
Choice of Utensils
Every Electric Hob deserves the right choice of utensils. We recommend for optimum
performance the use of good quality utensils.
Always ꢀ
Never ✗
PANS SHOULD NOT:
G Use good quality flat-based
cookware on all electric heat
sources.
G Use gauze, metal pan diffusers,
asbestos mats and stands e.g.
Wok stands – they can cause
overheating.
G Ensure pans have clean, dry
bases before use. Use pans with G Use utensils with skirts or rims
Be concave
(bowed in)
cast iron, enamelled steel or
special stainless steel bases,
suitable for induction hobs.
e.g. buckets and some kettles.
G Use badly dented or distorted
pans, or pans with irregular,
rough bases which could
scratch the surface.
G Ensure pans match size of
heating area, this will ensure
considerable savings on energy
and shorter cooking times.
Be convex
(bowed out)
G Leave an element switched on
when not cooking.
G Remember good quality pans
retain heat well, so generally
only a low or medium heat is
necessary.
G Cook food directly on the
Be rimmed
hotplate.
G Drag or slide utensils across
G Ensure pan handles are
positioned safely and away from
heat sources.
the hob surface.
Be deeply ridged
G Place large preserving pans or
fish kettles across two
hotplates.
G Lift pans, do not drag.
G Use pan lids except when frying. G Place plastic vessels or utensils
on a hot hob.
But should be
essentially Flat
G Deal with spillages immediately
but with care.
G Use the hob as an area for
storage
✗
ꢀ
Always place pans
centrally on the
hotplate
7
Choice of Utensils
Because induction takes place only when a metal cooking vessel closes the magnetic
field, the generation of heat stops immediately when the cooking vessel is taken off
the heating zone. You must use cooking vessels that are compatible with
induction (ie. made from ferromagnetic materials).
Cast iron, enamelled steel and special stainless steel for induction are compatible.
Copper, ceramic, earthenware, glass, aluminium and non-magnetic stainless steel are
NOT compatible with induction.
You can test your pots and pans with a magnet. If the magnet sticks to the bottom of
the pan, it is made of ferromagnetic material and can be used on an induction hob.
We recommend pots with very flat, heavy bottoms. DO NOT use cooking vessels with
rough bottoms which can scratch the glass.
For maximum efficiency, the diameter of the cooking vessel should be as close as
possible to that of the heating zone (outlined on the glass). Using well-adapted
cooking vessels saves energy and shortens cooking times.
Detection of Cooking Vessels
Each induction heating zone is equipped with a cooking vessel detector.
Heat is generated ONLY when a cooking vessel of a suitable material and size is placed
on the heating zone.
When the power indicator flashes, this can mean:
-
-
-
the cooking vessel is made of incompatible, non-ferromagnetic material.
the cooking vessel is too small.
the cooking vessel has been removed.
Choose cooking vessels that match the diameter of the heating zones. Small pots
should be used with the small heating zones etc.
8
Choice of Utensils
THE BEST COMBINATIONS
This table is a general guide to the types of pan suitable for different types of hobs and
cookers. Remember pans should be good quality, with smooth, flat bases. For any
further information refer to manufacturers’ instructions.
Saucepan Types
Suitability
Aluminium
✗
✗
✗
Stainless steel with single layer copper base
Stainless steel with sandwich bases of
aluminium and stainless or aluminium and copper.
Enamelled steel
ꢀ
Enamelled Aluminium
Enamelled based cast iron
Cast Iron
✗
ꢀ With Care
ꢀ
Copper
✗
Toughened glass or ceramic / glass / pottery
Not Recommended
Mild steel, Ferro-magnetic or stainless with
a magnetic sandwich base
ꢀ
Hob Spillage Notes
1. Always clean up any spillage immediately with a clean cloth or a paper towel to
avoid unnecessary damage to the hob. Extreme care should be taken to avoid
steam burns and hot surfaces when cleaning spillage from the hob.
2. When cooking food that contains sugar (most food) or syrup, use a utensil which is
large enough to prevent boil over or spillage. Sugar spillage will permanently
damage the hob and therefore should be cleaned off with care immediately. If
sugar spillage has occurred, remove it as long as it is still hot with a metal safety
razor scraper. This will avoid any damage.
NEVER LET IT COOL BEFORE REMOVING.
3. Always ensure that the base of the utensil is dry before placing on the hob.
Extreme caution should be used when cleaning the hot hob !
9
Hob Units - Features
4 Induction heating zones
-
Rear Left
1200W heating zone
(600W if the front left
heating zone is boosted
to 3000W).
-
-
-
Rear Right
Front Left
Front Right
1800W heating zone, with
optional booster to 3000W.
1800W heating zone, with
optional booster to 3000W.
1200W heating zone (600W
if the rear right heating
zone is boosted to 3000W).
Total power capacity:
7.2kW 230V
4 residual heat indicators
Even after the hob is turned off, the heat indicator ‘H’ stays on. This indicates that
the corresponding heating zone is still hot (temperature exceeding 60˚C).
However care should continue to be taken as the hob may still be hot to touch,
even when the residual heat indicator is extinguished.
4 timers
Which can be used to programme each of the four heating zones independently
for a maximum duration of 99 minutes.
An electronic control panel with touch sensitive keys
It is very clear which key controls which heating zone, as they mirror the heating
zone layout.
Timer control key
Timer display area
Power indicator and
Four keys, for selecting a
residual heat indicator for
heating zone.
each heating zone
Booster key
Power control
Power control
On / Off
Lock control
Lock indicator
10
Using Your Hob
NEVER allow aluminium foil to be in contact with the hob surface when in use.
Setting the Hotplate
Step 1 Place the saucepan centrally on the required heating zone.
Step 2 Switch on the power using the on/off sensor
.
Step 3 Press the required heating zone selection sensor and using the
sensors
select the required heat setting.
Step 4 When you have finished cooking, return the heating zone to 0 by pressing the
key and switch off the power using the on/off sensor
.
DO NOT allow young children near to the hob when the it is in use as the surfaces get
extremely hot!
Guide To Using The Hotplates
Setting
Type Of Food
Melting butter, chocolate,etc.
Heating food gently.
1
2 or 3 Keeping small amounts of water simmering.
Heating sauces containing egg yolk and butter.
Simmering stews, meat, fish vegetables and fruit.
Heating solid and liquid foods.
Keeping water boiling.
4
Thawing frozen vegetables.
Making 2-3 egg omelettes.
6 or 7 Cooking food just above simmering.
Maintaining a rolling boil for preserve making.
8 or 9 Sealing meat and fry fish.
Frying potatoes. Boiling water.
Deep fat frying
9
Dissolving sugar for preserve making.
Deep Fat Frying Safely
1. Use a deep pan, large enough to completely cover the appropriate heating area.
2. Never fill the pan more than one third full of oil.
3. Never leave oil or fat unattended during the heating or cooking period.
4. Never try to fry too much food at a time, especially frozen food. This lowers the fat
temperature too much resulting in greasy food.
5. Always dry food thoroughly before frying, then lower it slowly into the hot oil or
fat. Frozen foods in particular will cause the fat to froth and spit if added too
quickly.
6. Never heat fat or fry with a lid on the pan.
7. Keep the outside of the pan clean and free of streaks of oil or fat.
11
Using Your Hob
Using the heating zones:
1
Press the
On/Off key to switch on the hob.
The power indicators display ‘ ’.
2
3
Press the heating zone control key of your choice (eg. the
rear right heating zone). The corresponding power
indicator displays ‘ ‘.
Press the
key to display the required power level (from
1 to 9).
OR
Press the
key briefly, to go direct to the maximum
power level (9).
NOTE: To speed up the temperature rise of the rear right and front left heating zones, press
the Booster key, the power indicator will display ‘ ’. Any power level from 1 - 9 can be
used with the booster function which increases the heating zone to 3000W.
The booster function stops automatically after 4 minutes, however the power level will
remain at the chosen level.
The maximum power of the rear left and front right heating zones is limited to 600W
whilst the rear right and front left heating zones are boosted to 3000W.
12
Using Your Hob
Using the heating zones:
4
To switch off the hob at the end of cooking:
Press the
key until the power level returns to ‘ ’.
Press the
the hob.
and
key.
keys simultaneously to switch off
OR
Press the
NOTE: Your hob is equipped with 4 residual heat indicators. The power indicator for each
heating zone shows ‘ ’ while the temperature of the heating zone exceeds 60˚C after
the power is switched off. This helps prevent the risk of burns.
13
Using Your Hob
Programming a cooking duration:
It is possible to programme the cooking time of a heating zone for a maximum
duration of up to 99 minutes. Select the heating zone and desired power level and
then proceed as follows:
Press the
key to access the programming function.
1
2
3
The corresponding indicator light flashes.
Press the
(maximum 99 minutes).
key to display the required cooking duration
Important:
Press the
key again to confirm the programming
operation.
NOTE: The timer starts counting down immediately. An audio signal sounds at the end of the
cooking time and the heating zone switches off. Press the
key to switch off the
power to the hob.
14
Using Your Hob
Multiple programming:
It is possible to programme all four heating zones at the same time. Follow the
previous step by step procedure to programme the first heating zone, then proceed as
follows:
1
2
A heating zone is already programmed, the corresponding
indicator light is on and the timer display is activated. It
starts flashing slowly as soon as you start to programme
another heating zone.
Select the second heating zone, then press the
access the programming function. Press the
display the required duration.
key to
key to
Press the
key again to confirm the programming
operation.
NOTE: The indicator light that corresponds to the heating zone being programmed flashes
slowly and then remains lit once the programming operation is confirmed. The
indicator light that corresponds to the previously programmed heating zone flashes.
3
To display the remaining time programmed for a heating
zone, select it by pressing the relevant heating zone
selection key, its indicator light will remain on while the
other one flashes.
NOTE: The timer starts counting down immediately. An audio signal sounds at the end of the
cooking time and the heating zone switches off. Press the
key to switch off the
power to the hob.
15
Using Your Hob
Safety devices
Locking the controls:
When the hob is on, you can lock the control panel so that the settings cannot be
changed inadvertently (by children, during cleaning etc.).
1
Press the
key to lock the controls.
The indicator light next to it comes on.
2
To unlock the controls, press the
key.
The indicator light goes off.
Overheating:
Should your hobs electronic components overheat, the hob will turn off automatically
and will come up on the power level display.
The letter will disappear as soon as the temperature drops back down to an acceptable
level.
Audio warning signal:
An audio signal sounds if your appliance detects a problem on the control panel:
-
-
-
an object (pan, cover etc.) placed on the control panel for more than 10 seconds.
a spill on the control panel.
prolonged pressure on the control panel.
In such situations, the hob automatically switches off.
Press the
key again to switch on the hob. The controls are
cleared* and you can use the hob as usual.
Automatic power cut:
Power Level
Max. duration of
operation
If you forget to turn off one or more heating zones, the
power is automatically cut off after a certain time.
1 - 2
3
4
5 - 6
7 - 8
9
10 hours
* To reset the controls, follow the procedure described
previously.
5 hours
4 hours
3 hours
2 hours
1 hour
16
Something Wrong?
Before contacting your Hotpoint Service Centre / Installer, check the following; there may be
nothing wrong with your appliance.
CHECK
PROBLEM
Is the main wall switch to the cooker turned on ?
If a control is on, the relevant power level displays will illuminate.
Nothing works
Hotplates are slow to boil
or will not heat
Check that your pans conform with the recommendations
detailed in this book.
Hob switches itself off
Check there is no spillage or obstruction over the controls area.
Controls will not operate
Timer not working
Are the controls locked? Check
indicator light is not on.
Ensure the
key was pressed again AFTER programmed time
required was set.
Smaller heating zones are
slow to heat up
Check booster is not activated on the rear right and front left
zones.
If after checking the above points and re-reading the instruction book you still have problems,
contact Service (see KEY CONTACTS back cover).
17
Care and Cleaning
BEFORE SWITCHING OFF THE ELECTRICITY TO CLEAN, ALWAYS ENSURE THE HEATING ZONES ARE
COOL TO TOUCH AND THAT THE RESIDUAL HEAT INDICATORS (‘ ’) ARE NOT ILLUMINATED.
NEVER USE BIOLOGICAL WASHING POWDER, HARSH ABRASIVE, SCOURING PADS, AEROSOL
CLEANERS OR OVEN CHEMICAL CLEANERS OF ANY KIND.
Cleaning Materials To Avoid
1. Household abrasive powders.
2. Oven chemical cleaners, aerosols and oven pads Caustic cleaners such as these will
etch the surface and attack the metal frame.
3. Bath and sink cleaners may mark the surface
The Ceramic Hob
To reduce the amount of cleaning always ensure that the hob and cooking utensils are
clean and dry before use. Regular use of cleaner conditioner is recommended for proper
care and protection of the hob surface. Apply conditioner before using the hob for the
first time. It contains a mild cleaning agent, so that subsequent applications may clean
off soil and apply a protective film at the same time. For stubborn stains or heavy soiling
use any of the following materials, and finish off with conditioner.
1. Cif, non-scratch scouring cream.
2. Liquid Kitchen Cleanser.
3. Special Powder Cleanser.
Powder Cleanser – Mineral deposits that are present in hard water, and some foods,
may cause ‘discolourations’ that appear in the form of grey or brown stains. The stains
sometimes appear to be in or under the glass surface. If there are some persistent stains
after using any of the other recommended cleaning materials, powder cleanser may be
applied, following the manufacturers instructions. Do not use abrasive cleaners or the
powder cleanser on the painted metal framework.
Cleaner Conditioner – Regular use of the conditioner will make the surface easier to
clean thus ensuring that years of heavy abrasive cleaning do not progressively dull the
surface.
If the hob is scratched through accident or misuse, soil that collects will appear as fine
brown lines; these are not fully removable but can be made less obvious by the daily use
of cleaner conditioner. Cooking performance is in no way affected by scratches on the
surface.
Pans should be lifted rather than dragged across the hob surface. This will avoid metal
rubbing off the pan onto the glass. Such marks are easily removed by the powder
cleanser, provided they are not subsequently baked on for long periods at high
temperatures.
_
Surround Trim Wipe over with a cloth wrung out in warm soapy water only.
DO NOT USE ABRASIVES.
G
G
G
Take care that no hard or pointed objects (e.g. cans) fall onto your
ceramic hob. They may damage it.
Fig. 1
If, for some reason, the glass-ceramic should break or crack, turn the
appliance off immediately and disconnect it from the power supply.
Sugar or foodstuffs containing sugar which have spilt onto the
glass-ceramic should be removed whilst warm using a glass-ceramic
scraper, Fig.1. Failing to do so may damage the appliance.
PLEASE NOTE:Take care when using the glass scraper. To retract
the blade cover use the thumb location.
G
Grease or oil can catch fire when overheated. For this reason, it is important not to become
distracted from the cooking process when preparing food (e.g. chips) using either of these.
WARNING: Do Not keep inflammable materials (e.g. sprays) or utensils which might catch
fire beneath the kitchen hob.
18
Installation
WARNING - THIS APPLIANCE MUST BE EARTHED
All Hotpoint hobs are suitable for installation over any Hotpoint Build-in or Build-Under
Ovens. Your hob should have been checked to ensure that the voltage corresponds with
your voltage supply. This is stated on the rating plate, which is situated on the under side of
the base panel.The appliance must be connected by a contractor/engineer such as one who
is registered with the National Inspection Council for Electrical Installation Contracting
(NICEIC). A suitable double-pole control unit with a minimum rating of 30A and a minimum
contact clearance of 3mm should be used. This should be fitted adjacent to the cooker in
accordance with the latest IEE regulations. Where a hob is fitted adjacent to an oven, a 45
amp Double Pole control switch should be used to feed both units via separate suitably rated
cables.
The power supply cable should conform to B.S.6004 with a conductor size of 4.0mm2. The
control unit should be easily accessible in the event of an emergency. This appliance
conforms to B.S.EN55014 regarding suppression of radio and television interference.The hob
should be connected to the supply in such a way that it can easily be isolated for cleaning
and servicing. The control unit should be positioned to the side of the hob and be readily
accessible in case of an emergency.
If the hob is installed above an oven unit, the installer should also refer to the oven
installation instructions in case any other mains cable is recommended for the hob. Never
install the hob over an oven with a rear exhaust.
Place the hob face down taking care not to damage the controls or hob surface. Access to
the mains terminals is gained by removing the rear access cover. The mains cable must pass
through the cable clamp adjacent to the terminal block. Sufficient cable should be used to
allow the hob to be pulled out for servicing. Replace the screws and tighten (Fig. 4).
Always check that the cable does not come into contact with the hob base. This can be
achieved by routing the hob cable and securing it either to the cabinet side or rear wall in
such a way that it cannot touch any part of the base. Always ensure that the cable between
the hob and main switch is free from twists or kinks throughout its length and not trapped
between work surfaces and the hob.
SITING THE HOB
The hob is designed to fit into worktop and base unit(s) with a cutout as shown in Fig. 2 & 3.
Avoid any plastics which may warp when subjected to temperatures of around 100˚C. Leave
a space of 50mm between the rear of the hob and the back of the worktop, to avoid burning
the wall or covering, especially if it is laminated. During installation, take special care when
sealing the edges of the hob in order to prevent any leakage into the surrounding cabinetry.
Any obstruction such as supports or side panels must be removed to allow 58mm minimum
depth below the worktop cutout. Any overhead surface of combustible material must not be
closer than 650mm. Adjacent vertical walls or kitchen furniture must not be closer than
100mm to the edge of the cutout. Walls or other kitchen furniture closer than 100mm to the
aperture edge should be protected by heat resistant materials (e.g. ceramic tiles). Surfaces to
be avoided in close are bare or painted wood, plastic tiles and other wall covering likely to
burn or stain. If a cooker hood is to be installed refer to the manufacturer’s instructions
regarding fixing heights.
Note: Due to many different types of installation, a mains cable is not supplied with this product.
It will be up to the installer to fit correct type and length of cable. If in doubt ask a qualified
electrician.
19
Installation
FITTING THE HOB
Unpack the hob from the carton.
Lower the hob into the worktop ensuring the mains lead is fed into the base unit and is not
trapped under the flanges.
Fix the hob to the worktop (see Fig 2)
Connect the hob to the electrical supply (see INSTALLATION).
Ensure that the hob is functioning correctly prior to use. Instruct the user in the operation of the
hob.
IMPORTANT: The ceramic glass hob must be installed on a perfectly flat, level surface. Any warping
caused by improper installation can alter the characteristics of the hob as well as its
performance.
BEFORE USE
WARNING: During storage, the glue used for the joints leaves a slight oily residue on the glass.
We recommend that you remove this residue before you turn on the hob, using a
common cleaning product (non-abrasive polishing cream). During the first few hours
of use, the hob may emit a ‘rubbery’ odour which will soon disappear.
Fig. 2
Worktop thickness preferred 40mm.
If the worktop thickness is less than 40mm, a spacer will be
required between the underside of the worktop and the hob
fixing bracket (spacer not supplied (see Fig.4)
Fig. 3
650mm
minimum
clearance
100mm
minimum
clearance
100mm
minimum
clearance
HOB
If the hob is installed over an oven, in order to prevent any overheating of the electronic components
of the hob, you must leave a space between the top of the oven and the bottom of the worktop, which
measures 560mm wide by 8mm high. WARNING: If the hob is not being installed above an oven unit,
then a shelf the same depth and width as the hob MUST be fitted underneath the hob. The distance
between the shelf and the lowest part of the hob MUST BE AT LEAST 5mm.
Avoid installing a dishwasher under the hob. If this is unavoidable,make sure you install a watertight
separation between the two appliances.
20
Installation
Fig. 4
FIXING CLAMP
30mm worktop
40mm worktop
Spacer
NOTE: DO NOT over tighten the hob clamps as distortion of the hob may occur.
Fig. 5
Live
Neutral
Earth
21
Hotpoint guarantee
“Satisfaction guaranteed or your money back”
We give you a unique ‘satisfaction guaranteed’ promise - valid for 90 days - after you have
purchased your Hotpoint appliance. If there is a technical problem simply call Hotpoint
will arrange for an engineer to call. If the technical problem is not resolved under this
guarantee, we will replace your machine or, if you prefer, give you your money back.
All Hotpoint appliances carry a fully inclusive 12 month parts and labour guarantee as well
as free replacement parts for the first 5 years (except microwaves, selected integrated
appliances and cooker hoods, which have a one year guarantee) provided that they are
fitted by a Hotpoint engineer.
Guarantee terms and conditions
Your guarantee is only applicable in the United Kingdom or Republic of Ireland
and is subject to the following provisions that your appliance:
Has been installed and used correctly in accordance with this instruction booklet.
Has been used solely for domestic purposes and is located on domestic
premises (ie. not for commercial or trade use).
Has been properly connected to a suitable electrical supply voltage as stated on
the appliance rating plate.
Has not been subject to misuse, accident, modified or repaired by anyone other
than one of our own service engineers.
For pre purchase information on any other Hotpoint product call: 08701 50 60 70
22
After Sales Service
“No company is better positioned to offer an after sales service on a
Hotpoint appliance than us - the manufacturer”
As part of our commitment to you, all Hotpoint appliances have the added benefit of a fully
inclusive parts and labour guarantee for the first 12 months. In addition to this you also have
the advantage of free replacement parts for the first 5 years when fitted by a Hotpoint
engineer. When the 12 months parts and labour guarantee expires we offer the following after
sales service options:
Repair Service and Information Help Desk
UK: 08709 066066
Republic of Ireland: 1850 302 200
Note: Our operators will require the Model number and the Serial number of your appliance
Available 364 days a year with a fast, effective and value for money service. We have the largest
white goods repair service in the UK with over 1200 of our own fully trained engineers. All
repairs include a parts and labour guarantee for 12 months from the date of the repair.
If you require any information or have any questions about your appliance, our operators are on
hand with help and advice.
All this ensures that you will receive the best available after sales service possible.
Extended Warranties
UK: 08709 088 088
Republic of Ireland: 1850 502 200
Whether you have just one or a number of Hotpoint appliances in your kitchen, we offer two
service cover plans to give you total peace of mind.
Repair Protection Plan - FREE service repairs for a single Hotpoint appliance during the
period of cover.
Kitchen Cover
- FREE service repairs for all your Hotpoint appliances less than 8
years old.
Genuine Parts and Accessories
UK: 08709 077 077
Republic of Ireland: (01) 842 6836
A wide range of genuine parts and accessories are available from our hotline or through
our web site.
Genuine parts and accessories, extended warranties and service repairs are all
available on our web-site at:
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Key Contacts
After Sales Service
Over 1200 trained specialists, directly employed by us, ensure that you can have
complete confidence in both the appliances and services we offer.
Repair Service and Information Desk
UK: 08709 066 066
(Open 8 to 8 Mon - Fri, 8 to 6 Sat, 10 to 4 Sun & Bank Holidays)
Republic of Ireland: 1850 302 200
Note: Our operators will require the following information:
Model number:
Serial number:
Extended Warranties
UK: 08709 088 088
(Open 8 to 8 Mon - Sun)
Republic of Ireland: 1850 502 200
Genuine Parts and Accessories
UK: 08709 077 077
(Open 8-30 to 5-30 Mon - Fri & 9 to 12 Sat)
Republic of Ireland: (01) 842 6836
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB.
Part No. FP122-01
October 2002
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