GE General Electric Cooktop JGP960 User Manual
GE Appliances  
Owner’s Manual  
JGP626 JGP960  
JGP636  
Owner’s Manual  
JGP326 JGP930  
JGP336  
Part No. 164D3333P114-2 Pub. No. 49-8878-2 12-98 CG  
GE & You, A Service Partnership.  
SafeyIructions  
Safety Information  
Safety Precautions . . . . . . . 4, 5  
Surface Burners . . . . . . . . . . 6, 7  
IMPORTANT!  
Fill out and return the Consumer Product Registration Card that is  
packed with this product. If you cannot find it, please send in the  
duplicate card printed in the back of this manual.  
OpeagIructions  
FOR YOUR RECORDS  
Write the model and serial numbers here:  
Operating Instructions  
To Light a Burner . . . . . . . . . . . 8  
Flame Size . . . . . . . . . . . . . . . . 8  
Cookware . . . . . . . . . . . . . . . . . 9  
#
#
You can find them on a label on under the cooktop.  
Staple sales slip or cancelled check here.  
Proof of the original purchase date is needed to obtain service  
under the warranty.  
Care and Cleaning  
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READ THIS MANUAL  
Control Knobs . . . . . . . . . . . . 10  
Burner Assembly . . . . . . . . . . 10  
Burner Grates . . . . . . . . . . . . 11  
Porcelain Enamel Cooktop . . . 11  
Glass Cooktop . . . . . . . . . . . . 11  
Stainless Steel . . . . . . . . . . . 11  
Inside you will find many helpful hints on how to use and maintain  
your cooktop properly. Just a little preventive care on your part  
can save you a great deal of time and money over the life of  
your cooktop.  
IF YOU NEED SERVICE  
You’ll find many answers to common problems in the Before You Call  
For Service section. If you review our chart of Troubleshooting Tips  
first, you may not need to call for service at all.  
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Troubleshooting Tips  
Before You Call  
For Service . . . . . . . . . . . . . . . 12  
If you do need service, you can relax knowing help is only a phone  
call away. A list of toll-free customer service numbers is included in  
the back section of this manual. Or you can always call the GE  
Answer Center® at 800.626.2000, 24 hours a day, 7 days a week.  
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REMOVING PACKING MATERIALS  
Check your cooktop to insure all packaging materials and protective tape  
covering are removed from areas such as the cooktop frame, under burner  
caps, end caps, etc. before using.  
CustomSrvice  
Customer Service  
Product Registration . . . . . . . 13  
Warranty . . . . . . . . . . . . . . . . 15  
Service Telephone  
Numbers . . . . . . . . . Back Cover  
3
IMPORTANT SAFETY INFORMATION.  
READ ALL INSTRUCTIONS BEFORE USING.  
WARNING!  
For your safety, the information in this manual must be followed to minimize the risk of fire or  
explosion, electric shock, or to prevent property damage, personal injury, or loss of life.  
SafeyIructions  
IMPORTANT SAFETY NOTICE  
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to  
publish a list of substances known to the state to cause birth defects or other reproductive harm, and  
requires businesses to warn customers of potential exposure to such substances.  
Gas appliances can cause minor exposure to four of these substances, namely benzene, carbon  
monoxide, formaldehyde and soot, caused primarily by the incomplete combustion of natural gas or  
LP fuels. Properly adjusted burners, indicated by a bluish rather than a yellow flame, will minimize  
incomplete combustion. Exposure to these substances can be minimized by venting with an open  
window or using a ventilation fan or hood.  
OpeagIructions  
SAFETY PRECAUTIONS  
Have the installer show you the location of the cooktop gas shut-off valve and how to shut it  
off if necessary.  
■Have your cooktop installed and properly  
grounded by a qualified installer, in  
accordance with the Installation  
■Let the burner grates and other surfaces  
cool before touching them or leaving them  
where children can reach them.  
Instructions. Any adjustment and service  
should be performed only by qualified gas  
cooktop installers or service technicians.  
■Be sure all packaging materials are  
removed from the cooktop before  
operating it to prevent fire or smoke  
damage should the packaging material  
ignite.  
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■Do not attempt to repair or replace any part  
of your cooktop unless it is specifically  
recommended in this manual. All other  
service should be referred to a qualified  
technician.  
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■Be sure your cooktop is correctly adjusted  
by a qualified service technician or installer.  
This counter unit, as shipped from the  
factory, can only be operated with natural  
gas. Do not try to operate it with LP  
■Locate the cooktop out of kitchen traffic  
path and out of drafty locations to prevent  
pilot outage and poor air circulation.  
(bottled) gas unless you follow the  
Installation Instructions packed with your  
cooktop. See LP Gas Adjustments.  
 g
■Plug your cooktop into a 120-volt grounded  
outlet only. Do not remove the round  
grounding prong from the plug. If in doubt ■Do not leave children alone or unattended  
about the grounding of the home electrical  
system, it is your personal responsibility and  
obligation to have an ungrounded outlet  
replaced with a properly grounded, three-  
prong outlet in accordance with the  
where a cooktop is hot or in operation.  
They could be seriously burned.  
■Do not allow anyone to climb, stand or  
hang on the cooktop.  
National Electrical Code. Do not use an  
extension cord with this appliance.  
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4
 
SafeyIructions  
SAFETY PRECAUTIONS  
■CAUTION: Items of interest to children  
should not be stored in cabinets above a  
cooktop—children climbing on the cooktop  
to reach items could be seriously injured.  
■Do not place hot cookware on the glass  
cooktop (on some models). This could  
cause glass to break.  
■Do not clean the cooktop with flammable  
OpeagIructions  
■Always keep wooden and plastic utensils  
and canned food a safe distance away from  
your cooktop.  
or volatile cleaning fluids.  
■Do not clean the cooktop when the  
appliance is in use.  
■Always keep combustible wall coverings,  
curtains or drapes a safe distance from  
your cooktop.  
■Avoid scratching the cooktop with sharp  
instruments, or with rings and other jewelry.  
■Never use the cooktop as a cutting board.  
■Never wear loose fitting or hanging  
garments while using the appliance.  
Be careful when reaching for items stored  
in cabinets over the cooktop. Flammable  
material could be ignited if brought in  
contact with flame or hot oven surfaces  
and may cause severe burns.  
■Do not use water on grease fires. Never pick  
up a flaming pan. Turn the controls off.  
Smother a flaming pan on a surface burner  
by covering the pan completely with a well-  
fitting lid, cookie sheet or flat tray. Use a  
multi-purpose dry chemical or foam-type  
fire extinguisher.  
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■Teach children not to play with the controls  
or any other part of the cooktop.  
■Flaming grease outside a pan can be put out  
by covering it with baking soda or, if  
available, by using a multi-purpose dry  
chemical or foam-type fire extinguisher.  
■For your safety, never use your appliance  
for warming or heating the room.  
■Always keep dish towels, dish cloths, pot  
holders and other linens a safe distance  
from your cooktop.  
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■Do not store flammable materials near  
a cooktop.  
■Do not store or use combustible materials,  
gasoline or other flammable vapors and  
liquids in the vicinity of this or any other  
appliance.  
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■Do not let cooking grease or other  
flammable materials accumulate near  
the cooktop.  
■Do not operate the burner without all  
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burner parts in place.  
5
IMPORTANT SAFETY INFORMATION.  
READ ALL INSTRUCTIONS BEFORE USING.  
WARNING!  
SURFACE BURNERS  
Use proper pan size—avoid pans that are unstable or easily tipped. Select cookware having flat  
bottoms large enough to cover burner grates. To avoid spillovers, make sure cookware is large  
enough to contain the food properly. This will both save cleaning time and prevent hazardous  
accumulations of food, since heavy spattering or spillovers left on cooktop can ignite. Use pans with  
handles that can be easily grasped and remain cool.  
SafeyIructions  
■Always use the LITE position when igniting  
the top burners and make sure the burners  
have ignited.  
■Never leave the surface burners  
unattended at high flame settings.  
Boilovers cause smoking and greasy  
spillovers that may catch on fire.  
■Use only dry pot holders— moist or damp  
pot holders on hot surfaces may result in  
burns from steam. Do not let pot holders  
come near open flames when lifting  
cookware. Do not use a towel or other bulky  
cloth in place of a pot holder. Such cloths  
can catch fire on a hot burner.  
■Do not use a wok on the cooking surface if  
the wok has a round metal ring that is  
placed over the burner grate to support the  
wok. This ring acts as a heat trap, which may  
damage the burner grate and burner head.  
Also, it may cause the burner to work  
improperly. This may cause a carbon  
monoxide level above that allowed by  
current standards, resulting in a health  
hazard.  
■Foods for frying should be as dry as  
possible. Frost on frozen foods or moisture  
on fresh foods can cause hot fat to bubble  
up and over the sides of the pan.  
OpeagIructions  
■Use the least possible amount of fat for  
effective shallow or deep-fat frying. Filling  
the pan too full of fat can cause spillovers  
when food is added.  
■Use a deep fat thermometer whenever  
possible to prevent overheating fat beyond  
the smoking point.  
■When using glass cookware, make sure it  
is designed for cooktop cooking.  
■To minimize the possibility of burns,  
ignition of flammable materials and  
spillage, turn cookware handles toward the  
side or back of the cooktop without  
extending over adjacent burners.  
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■Never try to move a pan of hot fat,  
especially a deep fat fryer. Wait until the fat  
is cool.  
■When flaming foods are under the hood,  
turn the fan off. The fan, if operating, may  
spread the flames.  
■Always turn the surface burner controls off  
before removing cookware.  
■Carefully watch foods being fried at a high  
flame setting.  
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■Always heat fat slowly, and watch as it heats.  
■Do not leave any items on the cooktop. The  
hot air from the vent may ignite flammable  
items and will increase pressure in closed  
containers, which may cause them to burst.  
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■If a combination of oils or fats will be used  
in frying, stir together before heating or as  
fats melt slowly.  
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6
SafeyIructions  
SURFACE BURNERS  
Adjust the top burner flame size so it does not extend beyond the edge of the cookware. Excessive  
flame is hazardous.  
■Do not leave plastic items on the cooktop—  
they may melt if left too close to the vent.  
■Never leave jars or cans of fat drippings  
on or near your cooktop  
OpeagIructions  
■Keep all plastics away from the surface  
burners.  
■Don’t use aluminum foil to line burner  
bowls. Misuse could result in a fire hazard  
or damage to the cooktop.  
■Do not cover or block the area around the  
cooktop knobs. This area must be kept  
clear for proper ventilation and burner  
performance.  
■If you smell gas, turn off the gas to the  
cooktop and call a qualified service  
technician. Never use an open flame to  
locate a leak.  
■To avoid the possibility of a burn, always be  
certain that the controls for all burners are  
at the off position and all grates are cool  
before attempting to remove them.  
■Clean only parts listed in this Owner’s  
Manual.  
■Never clean the cooktop surface when it is  
hot. Some cleaners produce noxious fumes  
and wet cloths could cause steam burns if  
used on a hot surface.  
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COOK MEAT AND POULTRY THOROUGHLY…  
Cook meat and poultry thoroughly—meat to at least an INTERNAL temperature of 160°F. and poultry  
to at least an INTERNAL temperature of 180°F. Cooking to these temperatures usually protects against  
foodborne illness.  
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LP CONVERSION KIT  
Your cooktop is shipped from the factory set to operate only with Natural Gas.  
If you wish to use your cooktop with  
Liquefied Petroleum Gas, you must follow  
the Installation Instructions packed with your  
cooktop. See LP Gas Adjustments.  
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CustomSrvice  
Read and follow this Safety Information carefully.  
SAVE THESE INSTRUCTIONS  
7
Using the cooktop burners.  
Throughout this manual, features and appearance may vary from your model.  
How to Light a Burner  
Your cooktop burners are lit by electric  
ignition, eliminating the need for  
standing pilot lights with constantly  
burning flames.  
■In case of a power failure, you can light the  
burners with a match. Hold a lit match to the  
burner, then push in and turn the control knob  
to the LITE position. Use extreme caution when  
lighting burners this way. Burners in use when  
an electrical power failure occurs will continue  
to operate normally.  
SafeyIructions  
Push the control knob in and turn it  
counterclockwise to the LITE position.  
After the burner ignites, turn the knob to  
adjust the flame size. To turn the burner  
off, turn the knob clockwise as far as it will  
go, to the OFF position.  
■Do not operate the burner for an extended  
period of time without cookware on the grate.  
The finish on the grate may chip without  
cookware to absorb the heat.  
Be sure you turn the control knob  
to OFF when you finish cooking.  
■Check to be sure the burner you turn on is the  
one you want to use.  
■Be sure the burners and grates are cool before  
you place your hand, a pot holder, cleaning  
cloths or other materials on them.  
OpeagIructions  
Simmer and Power Burners (on some models)  
The left front and rear burners are best  
for smaller pans and cooking operations  
requiring carefully controlled simmering  
conditions.  
The front right burner is a high power  
burner for larger pans and fast boiling  
operations.  
How to Select Flame Size  
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For safe handling of cookware, never let the  
flames extend up the sides of the cookware.  
Any flame larger than the bottom of the  
cookware is wasted and only serves to heat  
the handle.  
Watch the flame, not the knob, as you  
reduce heat. The flame size on a gas  
burner should match the cookware  
you are using.  
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8
   
SafeyIructions  
Wok This Way  
We recommend that you use a flat-bottomed wok, Do not use a wok on any other support  
available at your local retail stores, or use the  
Wok Holder accessory with traditional round  
bottomed woks. The Wok Holder accessory,  
model JXWK, can be ordered from your  
appliance dealer.  
ring. Placing the ring over the burner  
grate may cause the burner to work  
improperly, resulting in carbon  
monoxide levels above allowable current  
standards. This could be dangerous to  
your health. Do not try to use such woks  
without the ring unless you are using the  
Wok Holder. You could be seriously  
burned if the wok tipped over.  
Use a flat-bottomed wok.  
OpeagIructions  
The Wok Holder fits on top of the  
cooktop grate to provide support and  
proper air circulation for traditional  
round bottom woks only. Do not use flat  
bottomed woks with the Wok Holder.  
Cookware  
Aluminum: Medium-weight cookware is  
recommended because it heats quickly  
and evenly. Most foods brown evenly in  
an aluminum skillet. Use saucepans with  
tight fitting lids when cooking with  
minimum amounts of water.  
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Enamelware: Under some conditions,  
the enamel of some cookware may  
melt. Follow cookware manufacturer’s  
recommendations for cooking methods.  
Glass: There are two types of glass  
cookware: those for oven use only  
and those for cooktop cooking  
(saucepans, coffee and tea pots).  
Glass conducts heat very slowly.  
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Cast Iron: If heated slowly, most  
skillets will give satisfactory results.  
Heatproof Glass Ceramic: Can be used  
for either surface or oven cooking.  
It conducts heat very slowly and cools  
very slowly. Check cookware  
manufacturer’s directions to be sure it  
can be used on a gas cooktop.  
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Stainless Steel: This metal alone has  
poor heating properties and is usually  
combined with copper, aluminum  
or other metals for improved heat  
distribution. Combination metal skillets  
usually work satisfactorily if they are used  
with medium heat as the manufacturer  
recommends.  
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9
Care and cleaning of the cooktop.  
Be sure electrical power is off and all surfaces are cool before cleaning any part of the cooktop.  
How to Remove Packaging Tape  
To assure no damage is done to the finish Apply with a soft cloth and allow to soak.  
of the product, the safest way to remove  
the adhesive left from packaging tape on  
new appliances is an application of a  
household liquid dishwashing detergent,  
mineral oil or cooking oil.  
Wipe dry and then apply an appliance  
polish to thoroughly clean and protect  
the surface.  
SafeyIructions  
NOTE: The plastic tape must be removed from all  
chrome trim. It cannot be removed if it is baked on.  
Control Knobs  
Clean up spatters with a damp cloth.  
Remove heavier soil with warm, soapy  
water.  
The control knobs may be removed for  
easier cleaning. To remove a knob, pull it  
straight off the stem. Wash the knobs in  
soap and water but do not soak.  
Do not use abrasives of any kind on the control  
panel.  
OpeagIructions  
Pull the knob straight off the stem.  
Burner Assembly  
Grate  
The burner assemblies should be washed  
regularly and, of course, after spillovers.  
Wash burner parts with an all-purpose  
non-abrasive cleaner and warm water.  
Soak stubborn soil. Dry them with a  
cloth—do not reassemble while wet.  
Turn all controls off before removing burner parts.  
The burner grates, burner heads and  
burner caps can be removed for easy  
cleaning. Removing them gives you  
access to the burner bowls.  
If the igniter orifice gets dirty or clogged  
you may use a small sewing needle to  
remove the soil.  
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Burner cap  
To reassemble, replace the burner head  
first, then the burner cap and finally the  
burner grate.  
The electrode of the spark igniter is  
exposed beyond the surface of the burner  
bowl. When cleaning the burner bowl, be  
careful not to snag the electrode of the  
spark igniter with your cleaning cloth.  
Damage to the igniter could occur. To  
avoid snagging a cloth on the spark igniter,  
leave the burner heads in place when  
cleaning the burner bowls.  
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Burner head  
Mixing tube  
Spark igniter  
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Be careful not to push in any cooktop  
controls while cleaning the burner bowls.  
A slight electrical shock might result  
which could cause you to knock over hot  
cookware.  
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Burner bowl  
CAUTION: DO NOT OPERATE THE  
BURNER WITHOUT ALL BURNER  
PARTS IN PLACE.  
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10  
   
SafeyIructions  
Burner Grates  
Porcelain enamel burner grates should  
be washed regularly and, of course, after  
spillovers.  
To prevent rusting, apply a light coating of cooking  
oil to the grates.  
Although they’re durable, the grates will  
gradually lose their shine, regardless of  
the best care you can give them. This is  
due to their continual exposure to high  
temperatures.  
Wash them in hot, soapy water and rinse  
with clean water. You may also use abrasive  
cleaners and steel wool pads to clean  
burner grates. Dry the grates with a cloth—  
don’t put them back on the cooktop wet.  
OpeagIructions  
When replacing the grates, be sure  
they’re positioned securely over the  
burners.  
Do not operate a burner for an extended  
period of time without cookware on the  
grate. The finish on the grate may chip  
without cookware to absorb the heat.  
To get rid of burned-on food, place the  
grates in a covered container or plastic  
bag. Add 1/4 cup ammonia and let them  
soak several hours or overnight. Wash,  
rinse well, and dry.  
Porcelain Enamel Cooktop (on some models)  
The porcelain enamel finish is sturdy but  
breakable if misused. This finish is acid-  
resistant. However, any acidic foods  
spilled (such as fruit juices, tomato or  
If acids spill on the cooktop while it is hot, use a  
dry paper towel or cloth to wipe it up right away.  
When the surface has cooled, wash with soap  
and water. Rinse well.  
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vinegar) should not be permitted to  
remain on the finish.  
For other spills such as fat spatterings,  
wash with soap and water or cleansing  
powders after the surface has cooled.  
Rinse well. Polish with a dry cloth.  
Glass Cooktop (on some models)  
To keep the cooktop looking its best,  
wipe up any spills as they occur. This will  
keep them from burning on and  
Do not use abrasive materials such as metal pads,  
cleansing powder and scouring pads—they may  
scratch the surface.  
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becoming more difficult to remove.  
Do not use harsh chemicals such as bleach or  
chemical oven cleaners.  
As soon as the cooktop is cool, wash the  
glass surface with a cloth moistened with  
warm, soapy water; rinse with clean water,  
and dry with a soft cloth. You can use any  
liquid household detergent.  
CAUTION: Do not cook on or clean a broken or  
cracked cooktop. Cleaning solutions and spillovers  
penetrating the cooktop can create a risk of  
electric shock. Call for a service technician  
immediately.  
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Stainless Steel (on some models)  
CustomSrvice  
Clean with warm sudsy water, a stainless  
steel cleaner such as Kleen King®, or an  
all-purpose liquid or spray cleaner.  
Always scrub in the direction of the  
grain. Rinse thoroughly with a sponge  
or cloth and clean water. Dry with a soft,  
clean cloth.  
Do not use a soap-filled steel wool pad; it will  
scratch the surface.  
11  
       
Before You Call For Service…  
Troubleshooting Tips  
Save time and money! Review the chart on this page  
first and you may not need to call for service.  
Problem  
Possible Causes  
What To Do  
SafeyIructions  
Burners have yellow or  
yellow-tipped flames  
The combustion quality of  
burner flames needs to be  
determined visually.  
• Use the illustrations below to determine if your burner  
flames are normal. If burner flames look like A, call for  
service. Normal burner flames should look like B or C,  
depending on the type of gas you use. With LP gas, some  
yellow tipping on outer cones is normal.  
A–Yellow flames B–Yellow tips  
Call for service on outer cones  
C–Soft blue flames  
Normal for natural  
Normal for LP gas gas  
OpeagIructions  
Control knobs  
will not turn  
Controls improperly set.  
• To turn from the OFF position, push the knob in and  
then turn.  
Burners do  
not light  
Plug on cooktop is not  
completely inserted in the  
electrical outlet.  
• Make sure electrical plug is plugged into a live, properly  
grounded outlet.  
Gas supply not connected  
or turned on.  
• See the Installation Instructions that came with your  
cooktop.  
A fuse in your home may be  
blown or the circuit breaker  
tripped.  
• Replace the fuse or reset the circuit breaker.  
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Igniter orifice in burner body • Remove the obstruction. See the Care and cleaning of  
may be clogged.  
the cooktop section.  
Burner parts not replaced  
correctly.  
• See the Care and cleaning of the cooktop section.  
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Hole in burner top behind  
the igniter may be clogged.  
• Use a small sewing needle to unplug.  
Ticking sound of spark  
igniter persists after  
burner lights  
Control knob is still  
in the LITE position.  
• Turn the knob out of the LITE position to the desired  
setting.  
• Turn the burner off and relight. If ticking is still  
present, call for service.  
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Ticking sound persists  
after burner is turned off OFF position.  
Be sure the knob is in the  
• Remove knob by pulling it straight off the stem and  
check the bottom of the knob for any build-up of soil.  
Burner flames very  
large or yellow  
Improper air to gas ratio.  
• If cooktop is connected to LP gas, check all steps  
in the Installation Instructions that came with  
your cooktop.  
CustomSrvice  
12  
™
GE Service Protection Plus  
GE, a name recognized worldwide for quality and dependability, offers you Service  
™
Protection Plus —comprehensive protection on all your appliances—No Matter  
What Brand!  
Benefits Include:  
• Backed by GE  
• All brands covered  
• Unlimited service calls  
• All parts and labor costs included  
• No out-of-pocket expenses  
• No hidden deductibles  
• One 800 number to call  
We’ll Cover Any Appliance.  
Anywhere. Anytime.*  
You will be completely satisfied with our service protection or you may request your money back  
on the remaining value of your contract. No questions asked. It’s that simple.  
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!  
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker  
coverage and food spoilage protection is offered. You can rest easy knowing that all your valuable  
household products are protected against expensive repairs.  
Place your confidence in GE and call us in the U.S. toll-free at 800-626-2224  
for more information.  
*All brands covered, up to 20 years old, in the continental U.S.  
Cut here  
✁
Please place in envelope and mail to:  
General Electric Company  
Warranty Registration Department  
P.O. Box 34070  
Louisville, KY 40232-4070  
13  
Consumer Product Ownership Registration  
Dear Customer:  
Thank you for purchasing our product and thank you for placing your  
confidence in us. We are proud to have you as a customer!  
Follow these three steps to protect your new appliance investment:  
Complete and  
After mailing  
the registration  
below, store this  
document in a safe  
place. It contains  
Read your Owner's  
Manual carefully.  
It will help you  
operate your new  
appliance properly.  
If you have questions,  
or need more infor-  
mation call the  
mail your Consumer  
Product Ownership  
Registration today.  
Have the peace of  
mind of knowing we  
can contact you in  
the unlikely event of  
a safety modification.  
information you  
will need should  
you require service.  
2 3  
Our service number  
is 800-GE-CARES  
1
GE Answer Center®  
800.626.2000.  
(800-432-2737).  
Model Number  
Serial Number  
Important: If you did not get a registration card with your product,  
detach and return the form below to ensure that your  
product is registered.  
Cut here  
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Consumer Product Ownership Registration  
Model Number  
Serial Number  
Mr. ■ Ms. ■ Mrs. ■ Miss ■  
First  
Name  
Last  
Name  
Street  
Address  
Apt. #  
City  
Zip  
Code  
State  
Date Placed  
In Use  
Month  
Day  
_
Year  
Phone  
Number  
_
GE Appliances  
General Electric Company  
Louisville, Kentucky 40225  
14  
SafeyIructions  
GE Gas Cooktop Warranty  
All warranty service provided by our Factory Service Centers  
or an authorized Customer Care® technician. For service,  
call 800-GE-CARES.  
For The Period Of: GE Will Replace, At No Charge To You:  
One Year  
From the date of the  
original purchase  
Any part of the cooktop which fails due to a defect in materials or workmanship.  
During this full one-year warranty, GE will also provide, free of charge, all labor  
OpeagIructions  
and in-home service to replace the defective part.  
What GE Will Not Cover:  
■Service trips to your home to teach you how to use  
the product.  
■Replacement of house fuses or resetting of circuit  
breakers.  
■Improper installation.  
■Damage to the product caused by accident, fire, floods  
or acts of God.  
■Failure of the product if it is abused, misused, or used  
for other than the intended purpose or used  
commercially.  
■Incidental or consequential damage to personal  
property caused by possible defects with this appliance.  
rdCleaing  
This warranty is extended to the original purchaser and any succeeding owner for products purchased for  
home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.  
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty  
gives you specific legal rights, and you may also have other rights which vary from state to state. To know  
what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.  
T
rubleshotingT  
ips  
Warrantor: General Electric Company. Louisville, KY 40225  
CustomSrvice  
15  
Service Telephone Numbers.  
GE Answer Center® 800.626.2000  
The GE Answer Center® is open 24 hours a day, 7 days a week.  
SafeyIructions  
In-Home Repair Service 800-GE-CARES (800-432-2737)  
Expert GE repair service is only a phone call away.  
Special Needs Service 800.626.2000  
800-TDD-GEAC (800-833-4322)  
GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons  
with limited mobility.  
OpeagIructions  
Service Contracts 800-626-2224  
Purchase a GE service contract while your warranty is still in effect and you’ll receive a  
substantial discount. GE Consumer Service will still be there after your warranty expires.  
Parts and Accessories 800-626-2002  
Individuals qualified to service their own appliances can have parts or accessories sent directly  
to their homes (VISA, MasterCard and Discover cards are accepted).  
rdCleaing  
Instructions contained in this manual cover procedures to be performed by any user. Other servicing  
generally should be referred to qualified service personnel. Caution must be exercised, since  
improper servicing may cause unsafe operation.  
ips  
Service Satisfaction  
If you are not satisfied with the service you receive from GE:  
First, contact the people who serviced your appliance.  
Next, if you are still not pleased, write all the details—including your phone number—to:  
rubleshotingT  
T
Manager, Customer Relations  
GE Appliances  
Appliance Park  
Louisville, KY 40225  
Finally, if your problem is still not resolved, write:  
Major Appliance Consumer Action Program  
20 North Wacker Drive  
Chicago, IL 60606  
CustomSrvice  
16  
Printed in LaFayette, GA  

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