Elo TouchSystems
2243L, 2244L Touchmonitor
User Manual
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Table of Contents
Chapter 1 - Introduction ........................................................................... 4
Chapter 2 – Installation............................................................................. 5
Chapter 3 – Mounting................................................................................ 9
Chapter 4 – Operation............................................................................... 10
Chapter 5 – Technical Support............................................................... 14
Chapter 6 – Safety & Maintenance........................................................ 15
Chapter 7 – Regulatory Information..................................................... 16
Chapter 8 – Warranty Information......................................................... 19
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Chapter 1 - Introduction
Product Description
Your new touchmonitor combines Elo TouchSystems’ reliable performance with the latest
developments in touch technology and display design. This combination of features creates a
natural flow of information between a user and the touchmonitor.
This touchmonitor incorporates a 24-bit color, active matrix thin-film-transistor LCD panel to
provide high quality display performance. Its Full HD resolution of 1920x1080 is suitable for
displaying graphics and images. Its LED backlight significantly reduces power consumption and
eliminates mercury (compared to CCFL-backlit panels). Other features that enhance this LCD
monitor’s performance are Plug & Play compatibility and on-screen display (OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to
maximize the life of your unit and prevent risks to user safety. See the Safety & Maintenance
chapter for more information.
This manual contains information that is important for the proper setup and maintenance of the
unit. Before setting up and powering on your new touchmonitor, read through this manual,
especially the Installation, Mounting, and Operation chapters.
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Chapter 2 –Installation
Unpacking the Touchmonitor
Open the carton and verify the following items are present:
Touchmonitor with protective sheet for its face
Elo TouchTools CD & User Manuals CD
Quick Install Guide
Japanese language regulatory information pamphlet
DVI cable
VGA cable
USB cable
Mounting brackets
Connector Panel & Interfaces
Touchmonitor Connections
1. Connect the DVI or VGA video cables between the monitor’s DVI/VGA input connectors and
your DVI/VGA video source. Tighten the video cable’s screws for best performance.
2. Connect the USB touch cable between the monitor’s USB connector & your PC’s USB port.
3. Connect a 12VDC power supply to the monitor’s input power jack.
5. The touchmonitor ships in an ON state, video should be displayed on your monitor already.
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Installing the Touch Technology Software Drivers
Some software installation is required for your touchmonitor to work with your computer.
The drivers for the Windows 7, XP, Vista, WePOS, and 32-bit Server 2003 and 2008 operating
systems are provided with your touchmonitor on a CD.
The most up-to-date touch driver versions
Additional touch driver information
Detailed touch driver installation guides
Touch drivers for other operating systems
Insert the Elo TouchTools CD into your computer’s CD-ROM drive. The CD should
automatically run the Elo TouchTools application. Select “Install Driver for This computer”:
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For Windows XP, Vista, Server 2003, Server 2008, and WEPOS installations, install the “USB
Touchscreen Drivers” when prompted:
For Windows 7 installations, check the “Install driver” box under “Elo USB Interfaces – Other
Touchscreens”
After accepting the end-user license agreement, the drivers will finish installing.
Reboot your computer after the install is complete.
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Chapter 3 – Mounting
General Mounting Information
The OSD text can be rotated through the OSD menu to better suit your mounting orientation.
Side Bracket Mount
Threaded holes are provided on the sides of the monitor for mounting using the provided
brackets.
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Chapter 4 – Operation
Power
To turn the touchmonitor on or off, press the touchmonitor power button once.
The Power Status LED on the OSD controller functions according to the following table:
TouchMonitor/Computer Module status
LED status
OFF
PULSING
ON
OFF
SLEEP
ON
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications on the Elo website
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the
mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable
from the power adapter when long periods of disuse are planned.
APR Touch Technology
For full APR touch functionality, the input video image should be fully scaled to the display’s
native resolution.
Your APR Touchmonitor is factory-calibrated and will never need manual calibration.
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The APR performance can be customized to better suit your application. Access the “Set APR
Preference” window from the Mode tab of the Elo APR driver control panel:
Select the usage type best suited for your application, then press Apply.
General: No particular optimization (default)
Best Signature: APR performance optimized for signature capture applications
Point of Sale: APR performance optimized for Point-of-Sale applications
Gaming: APR performance optimized for gaming applications
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Video
A display’s native resolution is its width and height measured in number of pixels. Generally, for
best performance, an image displayed on this monitor will look best when your computer’s
output resolution matches this monitor’s native resolution of 1920x1080.
For computer output resolutions at non-native resolutions, the monitor will scale the video to its
panel’s native resolution. This involves stretching or compressing the input image as needed in
the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the
monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich images
at close distances (for example images containing small-font text).
Your touchmonitor will likely not require video adjustments. However, for analog VGA video,
variations in video graphic card outputs may require user adjustments through the OSD to
optimize the quality of the touchmonitor’s displayed image. These adjustments are
“remembered” by the touchmonitor. Also, to reduce the need for adjustments for different video
mode timings, the monitor correctly scales and displays some of the video industry’s most
common video timing modes. Refer to the technical specifications for this monitor at
On-Screen Display (OSD)
Four OSD buttons are located on a wired control box. These can be used to adjust various
display parameters. The buttons and their functionality are:
Button
Menu Display OSD main menu
Display OSD Brightness submenu
Function when OSD is not displayed:
Function when OSD is displayed:
Return to previous OSD menu
Increase value of selected parameter /
select previous menu item
Decrease value of selected parameter /
select next menu item
Display OSD Contrast submenu
Select parameter for adjustment /
select submenu to enter
Select Display Video Source submenu
Using the OSD buttons controls an on-screen graphical user interface which displays on top of
your input video, allowing intuitive adjustment of the following display parameters:
Parameter
Available Adjustment
Increase/decrease monitor brightness.
Default: maximum
Increase/decrease monitor contrast.
Default: best gray-shade performance
Allows fine adjustments of the panel’s pixel dot clock.
Only applicable for VGA input video
Brightness
Contrast
Clock
Allows fine adjustments of the panel’s pixel dot clock phase.
Only applicable for VGA input video
Phase
Automatically adjusts the system clock to the input analog VGA video signal, affecting the
Auto Adjust H-position, V-position, Clock, and Phase menu items.
Only applicable for VGA input video
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Moves the image horizontally on the display in single-pixel increments.
Default: centered.
Only applicable for VGA input video
Moves the image vertically on the display in single-pixel increments.
Default: centered.
H-position
V-position
Only applicable for VGA input video
Switches the scaling method between Full Scaling and Maintain Aspect Ratio.
Default: Full Scaling
Full Scaling – scales the X- and Y-dimensions of the input video (up or down as needed) to the
display’s native resolution.
Fill To Aspect Ratio – Assuming a landscape orientation and an input video with aspect ratio
smaller than 1920x1080, scales the Y-dimension of the input video (up or down as needed) to
the display’s Y-resolution, and scales the X-dimension to maintain the input video’s aspect ratio
(and fills the rest of the display with equal black bars on the left and right).
Aspect Ratio
APR touchscreen functionality is only guaranteed at full scaling. Other touchscreen
technologies may need recalibration when switching between Aspect Ratio options.
Adjusts sharpness of the displayed images.
Sharpness
Color
Default: no sharpness adjustment
Only applicable at non-native input video resolutions
Selects the display’s color temperature. The available color temperatures are 9300K, 7500K,
6500K, 5500K, and User Defined. If the User Defined option is selected, the user can change
Temperature the color temperature by changing individual R, G, and B gains on a scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100.
OSD
H-Position
Adjusts the horizontal location of the OSD menus on the display
Default: centered.
OSD
V-Position
Adjusts the vertical location of the OSD menus on the display.
Default: centered.
Adjusts how long a period of OSD button inactivity the touchmonitor will wait before closing the
OSD Timeout OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds
Selects which language the OSD information is displayed in. The available languages are:
OSD
English, French, Italian, German, Spanish, Simplified Chinese, Traditional Chinese, and
Language
Japanese.
Default: English.
Selects which orientation the OSD text is displayed in. The available options are: 0 degrees
OSD Rotation (landscape) and 90 degrees (portrait).
Default: 0 degrees (landscape)
Selects the touchmonitor mounting orientation between Landscape and Portrait to match your
Mounting
physical orientation. This adjusts the rotation of the OSD text
Default: Landscape
Recall
Defaults
Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable parameters
(except OSD Language) and for Preset Video Mode timings.
The monitor continually scans for active video on the VGA and DVI connectors. This adjustment
selects which of those input ports should be given priority to be displayed.
Video Source The options are: VGA Priority, DVI Priority
Default: DVI Priority
Not available on models with only VGA input.
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All touchmonitor adjustments made through the OSD are automatically memorized as soon as
they are entered. This feature saves you from having to reset your choices every time the
touchmonitor is unplugged or powered off and on. If there is a power failure, the touchmonitor
settings will not default to the factory specifications.
OSD and Power Lockouts
Press and hold the “Menu” and “Up” buttons for two seconds to enable/disable the OSD
Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or
Select keys will have no effect on the system.
Press and hold the “Menu” and “Down” buttons for two seconds to enable/disable the Power
Locking feature. When the Power Locking is enabled, pressing the power switch will have no
effect on the system.
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Chapter 5 – Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo TouchSystems Customer
Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The touchmonitor does not respond when Check that the power cables are correctly attached.
turning on the system.
Monitor display is dim
Verify the power supplies are functioning.
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscreen to
see if the image reappears.
Monitor display is blank.
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
Monitor displays an “Out Of Range”
message
Touch functionality doesn’t work
Technical Assistance
See this user manual’s last page for worldwide technical support phone numbers.
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Chapter 6 - Safety & Maintenance
Safety
To avoid risk of electric shock, follow all safety notices and do not disassemble the touchmonitor. They
are not user-serviceable.
The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block or insert
anything inside the ventilation slots.
Ensure that your installation is equipped to maintain the specified environmental conditions listed in the
Technical Specifications chapter.
Care and Handling
The following tips will help keep your touchmonitor functioning at an optimal level:
Disconnect the AC power cable before cleaning.
To clean the display unit cabinet, use a clean cloth lightly dampened with a mild detergent.
It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does get
inside, have a qualified service technician check it before you power it on again.
Do not wipe the screen with a cloth or sponge that could scratch the surface.
To clean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge. Never
apply the cleaner directly to the touchscreen. Do not use alcohol (methyl, ethyl or isopropyl),
thinner, benzene, or other abrasive cleaners.
Waste Electrical & Electronic Equipment Directive (WEEE)
This product should not be disposed of with household waste. It should be deposited at a
facility that enables recovery and recycling.
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Chapter 7 – Regulatory Information
I. Electrical Safety Information:
Compliance is required with respect to the voltage, frequency, and current requirements
indicated on the manufacturer’s label. Connection to a different power source than those specified
herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the
limitations are not followed.
There are no operator serviceable parts inside this equipment. There are hazardous voltages
generated by this equipment which constitute a safety hazard. Service should be provided only by
a qualified service technician.
Contact a qualified electrician or the manufacturer if there are questions about the installation
prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
Notice to Users in the United States: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy, and if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Notice to Users in Canada: This equipment complies with the Class A limits for radio noise
emissions from digital apparatus as established by the Radio Interference Regulations of Industrial
Canada.
Notice to Users in the European Union: Use only the provided power cords and interconnecting
cabling provided with the equipment. Substitution of provided cords and cabling may compromise
electrical safety or CE Mark Certification for emissions or immunity as required by the following
standards:
This Information Technology Equipment (ITE) is required to have a CE Mark on the
Manufacturer’s label which means that the equipment has been tested to the following Directives
and Standards: This equipment has been tested to the requirements for the CE Mark as required
by EMC Directive 89/336/EEC as indicated in European Standard EN 55022 Class A and the Low
Voltage Directive 73/23/EEC as indicated in European Standard EN 60950.
General Information to all Users: This equipment generates, uses and can radiate radio
frequency energy. If not installed and used according to this manual the equipment may cause
interference with radio and television communications. There is, however, no guarantee that
interference will not occur in any particular installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.
b) To ensure compliance, use only the provided manufacturer’s approved line cord.
c) The user is cautioned that changes or modifications to the equipment not expressly approved
by the party responsible for compliance could void the user’s authority to operate the equipment.
2) If this equipment appears to cause interference with radio or television reception, or any
other device:
a) Verify as an emission source by turning the equipment off and on.
If you determine that this equipment is causing the interference, try to correct the interference
by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
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iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital device and the receiver are on
different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does not use.(Unterminated I/O
cables are a potential source of high RF emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs.
(Removing or cutting the line cord ground may in crease RF emission levels and may also present
a lethal shock hazard to the user.)
If you need additional help, consult your dealer, manufacturer, or an experienced radio or
television technician.
III. Agency Certifications
The following certifications and marks have been issued or declared for this monitor:
Australia C-Tick
Canada CUL, IC
China CCC
Europe CE
Japan VCCI
Korea KCC
Mexico NOM CoC
Taiwan BSMI
United States FCC, UL
IV. China RoHS
In accordance to Chinese law (Administration on the Control of Pollution Caused by Electronic
Information Products), the section below lists out the name and amount of the toxic and/or
hazardous materials that this product may contain.
Component Toxic or Hazardous Substances and Elements
Name
Lead(Pb) Mercury(Hg) Cadmium(Cd) Hexavalent Polybrominated Polybrominated
Chromium
Biphenyls
Diphenyl
(Cr6+)
(PBB)
Ethers (PBDE)
Plastic Parts O
Metal Parts X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
Wire and
Cable
X
Assembly
LCD Panel
Touch
X
X
O
O
O
O
O
O
O
O
O
O
Screen
Panel
PCBA
Software
(CD, etc.)
X
O
O
O
O
O
O
O
O
O
O
O
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for
this component is below the limit requirement in SJ/T11363-2006.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous
materials used for this component is above the limit requirement in SJ/T11363-2006. For items marked
with X, exemptions were taken according to EU RoHS.
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Explanation of Markings
(1). In accordance with the SJ/T11364-2006 requirement, the electronic information products are
marked with the following pollution control logo. The Environment-Friendly Use Period for this product
is 10 years. The product will not leak or mutate under normal operating conditions listed below, so that
the use of this electronic information product will not result in any severe environmental pollution, any
bodily injury, or damage to any assets.
Operating Temperature:0-40 / Humidity:20%-80% (non-condensing).
Storage Temperature:-20~60 / Humidity:10%~90% (non-condensing).
(2). It is encouraged and recommended that this product be recycled and reused according to local
laws. The product should not be thrown away casually.
V. Power Adapter Specifications
Electrical Ratings:
Input: 100-240VAC, 50-60Hz
Output: 12VDC, minimum 3A, LPS
(Power adapter needs to be UL approved)
VI. Monitor Specifications
Electrical Ratings:
Input: 12VDC, 3A
Operating Conditions:
Temperature: 0°C - 40°C
Humidity: 20% to 80% (non-condensing)
Altitude: 0 to 3,048m
Storage Conditions:
Temperature: -20°C - 50°C
Humidity: 10% to 90% (non-condensing)
Altitude: 0 to 12,192m
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Chapter 8 – Warranty Information
Except as otherwise stated herein, or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer
that the Product shall be free of defects in materials and workmanship. The warranty for the TouchMonitors,
Computer Module, and their components is 3 (three) years.
Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from
time to time make changes in the components delivered as Products or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty days after discovery) of the failure of
any Product to conform to the warranty set forth above; shall describe in commercially reasonable detail in such
notice the symptoms associated with such failure; and shall provide to Seller the opportunity to inspect such
Products as installed, if possible. The notice must be received by Seller during the Warranty Period for such
product, unless otherwise directed in writing by the Seller. Within thirty days after submitting such notice, Buyer
shall package the allegedly defective Product in its original shipping carton(s) or a functional equivalent and
shall ship to Seller at Buyer’s expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the
Product fails to meet the warranty set forth above, Seller shall correct such failure by, at Seller’s options, either (i)
modifying or repairing the Product or (ii) replacing the Product. Such modification, repair, or replacement and
the return shipment of the Product with minimum insurance to Buyer shall be at Seller’s expense. Buyer shall
bear the risk of loss or damage in transit, and may insure the Product. Buyer shall reimburse Seller for
transportation cost incurred for Product returned but not found by Seller to be defective. Modification or repair, of
Products may, at Seller’s option, take place either at Seller’s facilities or at Buyer’s premises. If Seller is unable
to modify, repair, or replace a Product to conform to the warranty set forth above, then Seller shall, at Seller’s
option, either refund to Buyer or credit to Buyer’s account the purchase price of the Product less depreciation
calculated on a straight-line basis over Seller’s stated Warranty Period.
These remedies shall be the buyer’s exclusive remedies for breach of warranty. Except for the express warranty
set forth above, seller grants no other warranties, express or implied by statute or otherwise, regarding the
products, their fitness for any purpose, their quality, their merchantability, their non-infringement, or otherwise.
No employee of Seller or any other party is authorized to make any warranty for the goods other than the
warranty set forth herein. Seller’s liability under the warranty shall be limited to a refund of the purchase price of
the product. In no event shall Seller be liable for the cost of procurement or installation of substitute goods by
Buyer or for any special, consequential, indirect, or incidental damages.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating
to (i) assessing the suitability for Buyer’s intended use of the Products and of any system design or drawing and
(ii) determining the compliance of Buyer’s use of the Products with applicable laws, regulations, codes, and
standards. Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising
from Buyer’s products, which include or incorporate Products or components manufactured or supplied by
Seller. Buyer is solely responsible for any and all representations and warranties regarding the Products made
or authorized by Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost,
or expenses (including reasonable attorney’s fees) attributable to Buyer’s products or representations or
warranties concerning same.
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Check out the Elo TouchSystems Website!
Get the latest...
Product Information
Specifications
News on upcoming events
Press releases
Software drivers
TouchMonitor Newsletter
Getting in Touch with TE Touch Solutions
office nearest you:
North America
TE Touch Solutions
301 Constitution Drive
Menlo Park, CA 94025
USA
Belgium
Asian-Pacific
Latin America
Tyco Electronics Raychem bvba
Diestsesteenweg 692
B-3010 Kessel-Lo
Belgium
Sun Homada Bldg. 2F
1-19-20 Shin-Yokohama
Kanagawa 222-0033
Japan
TE Touch Solutions
20801 Biscayne Blvd, Ste. 403
Miami, FL 33180
USA
Tel +32(0)(16)35-2100
Fax +32(0)(16)35-2101
Tel +81(45)478-2161
Fax +81(45)478-2180
Tel: +1-786-923-0251
Fax: +1-305-931-0124
Tel 800-ELO-TOUCH
Tel 800-557-1458
Tel 650-361-4800
Fax 650-361-4722
©2011 Tyco Electronics Corporation, a TE Connectivity Ltd. Company. All rights reserved.
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