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Dell Precision™ Workstation 380
Quick Reference Guide
Model DCTA
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
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9
Setting Up Your Computer (Tower Orientation) .
About Your Computer.
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19
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24
Front View (Tower Orientation) .
Front View (Desktop Orientation) .
Back View (Desktop Orientation) .
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30
Locating Your User’s Guide
Removing the Computer Cover.
Caring for Your Computer
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Solving Problems
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32
32
34
34
Troubleshooting Tips
® ®
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Using the Last Known Good Configuration .
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Dell Diagnostics.
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Beep Codes.
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36
37
Diagnostic Lights.
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37
42
Frequently Asked Questions .
Index
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45
Contents
3
4
Contents
Finding Information
NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
• A diagnostic program for my computer
• Drivers for my computer
Drivers and Utilities CD (also known as ResourceCD)
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers, run the
"Dell Diagnostics" on page 34, or access your
documentation.
• My computer documentation
• My device documentation
• Desktop System Software (DSS)
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your
computer or advanced
technical-reference
material for technicians
or experienced users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
Quick Reference Guide
• How to set up my computer
• How to care for my computer
• Basic troubleshooting information
• How to run the Dell Diagnostics
• Error codes and diagnostic lights
• How to remove and install parts
• How to open my computer cover
NOTE: This document is available as a PDF at
support.dell.com.
Quick Reference Guide
5
What Are You Looking For?
Find It Here
• Warranty information
Dell™ Product Information Guide
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
• How to remove and replace parts
• Specifications
User’s Guide
®
®
Microsoft Windows XP Help and Support Center
• How to configure system settings
• How to troubleshoot and solve problems
1
2
Click the Start button and click Help and Support
.
Click User’s and system guides and click User’s guides
.
The User’s Guide is also available on the Drivers and
Utilities CD
.
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft® Windows® License
These labels are located on your computer.
• Use the Service Tag to
identify your
computer when you
use support.dell.com
or contact technical
support.
• Enter the Express
Service Code to direct
your call when
contacting technical
support.
6
Quick Reference Guide
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently asked
questions
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
• Community — Online discussion with other Dell
customers
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
• Upgrades — Upgrade information for components, such at premier.support.dell.com. The website may not be
available in all regions.
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS) — If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for Dell™
®
®
3.5-inch USB floppy drives, Intel Pentium
M
processors, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
To download Desktop System Software:
1
2
3
4
Go to support.dell.com and click Downloads.
Enter your Service Tag or product model.
In the Download Category drop-down menu, click All
.
Select the operating system and operating system
language for your computer, and click Submit.
Under Select a Device, scroll to System and
Configuration Utilities, and click Dell Desktop System
Software
.
• How to use Windows XP
Windows Help and Support Center
• Documentation for my computer
• Documentation for devices (such as a modem)
1
2
Click the Start button and click Help and Support.
Type a word or phrase that describes your problem and
click the arrow icon.
3
4
Click the topic that describes your problem.
Follow the instructions on the screen.
Quick Reference Guide
7
What Are You Looking For?
Find It Here
• How to reinstall my operating system
Operating System CD
The operating system is already installed on your
computer. To reinstall your operating system, use the
Operating System CD. See your User’s Guide for
instructions.
After you reinstall your
operating system, use the
optional Drivers and
Utilities CD to reinstall
drivers for the devices
that came with your
computer.
Your operating system
product key label is
located on your
computer.
NOTE: The color of your CD varies based on the operating
system you ordered.
NOTE: The Operating System CD is optional and may not
ship with your computer.
• How to use Linux
Dell Supported Linux Sites
• E-mail discussions with users of Dell Precision™
products and the Linux operating system
• Linux.dell.com
• Lists.us.dell.com/mailman/listinfo/linux-precision
• Docs.us.dell.com/docs/software/oslinux/
• Additional information regarding Linux and my Dell
Precision computer
8
Quick Reference Guide
For single- and dual-monitor capable cards with a single connector
One VGA adapter:
VGA
Use the VGA adapter when you have a single-monitor
graphics card and you want to connect your computer to a
VGA monitor.
Dual VGA Y cable adapter:
Dual DVI Y cable adapter:
VGA
DVI
DVI
VGA
Use the appropriate Y cable when your graphics card has a
single connector and you want to connect your computer
to one or two VGA monitors.
Use the appropriate Y cable when your graphics card has a
single connector and you want to connect your computer
to one or two DVI monitors.
The dual-monitor cable is color-coded; the blue connector is for the primary monitor, and the black
connector is for the second monitor. To enable dual-monitor support, both monitors must be
attached to the computer when you start the computer.
Quick Reference Guide
11
For dual-monitor capable cards with one DVI connector and one VGA connector
One DVI connector and one VGA connector:
Two VGA connectors with one VGA adapter:
DVI
VGA
VGA
VGA
Use the appropriate connector(s) when you want to
connect your computer to one or two monitors.
Use the VGA adapter when you want to connect your
computer to two VGA monitors.
For dual-monitor capable cards with two DVI connectors
Two DVI connectors:
Two DVI connectors with one VGA
adapter:
Two DVI connectors with two VGA
adapters:
DVI
DVI
DVI
VGA
VGA
VGA
Use the DVI connectors to connect
your computer to one or two DVI
monitors.
Use the VGA adapter to connect a
VGA monitor to one of the DVI
connectors on your computer
Use two VGA adapters to connect two
VGA monitors to the DVI connectors
on your computer.
12
Quick Reference Guide
Connect the speakers.
NOTE: If your
computer has a sound
card installed, connect
the speakers to the
card.
LINE OUT
Connect the power
cables and turn on the
computer and monitor.
5
1
2
3
4
For single- and dual-monitor capable cards with a single connector
VGA adapter:
VGA
Use the VGA adapter when you have a single monitor
graphics card and you want to connect your computer to a
VGA monitor.
Dual VGA Y cable adapter:
Dual DVI Y cable adapter:
VGA
DVI
DVI
VGA
Use the appropriate Y cable when your graphics card has a
single connector and you want to connect your computer
to one or two VGA monitors.
Use the appropriate Y cable when your graphics card has a
single connector and you want to connect your computer
to one or two DVI monitors.
The dual-monitor cable is color-coded; the blue connector is for the primary monitor, and the black
connector is for the second monitor. To enable dual-monitor support, both monitors must be
attached to the computer when you start your computer.
16
Quick Reference Guide
For dual-monitor capable cards with one DVI connector and one VGA connector
One DVI connector and one VGA connector:
Two VGA connectors with one VGA adapter:
DVI
VGA
VGA
VGA
Use the appropriate connector(s) when you want to
connect your computer to one or two monitors.
Use the VGA adapter when you want to connect your
computer to two VGA monitors.
For dual-monitor capable cards with two DVI connectors
Two DVI connectors:
Two DVI connectors with one VGA
adapter:
Two DVI connectors with two VGA
adapters:
DVI
DVI
DVI
VGA
VGA
VGA
Use the DVI connector(s) to connect
your computer to one or two DVI
monitors.
Use the VGA adapter to connect a
VGA monitor to one of the DVI
connectors on your computer.
Use two VGA adapters to connect two
VGA monitors to the DVI connectors
on your computer.
Quick Reference Guide
17
Connect the power cables
and turn on the computer
and monitor.
5
Your desktop computer has an
optional front IEEE 1394
connector. This connector is only
available if you purchased an
IEEE 1394 card. To purchase a
card, contact Dell. For
instructions on contacting Dell
and for more information on the
IEEE 1394 card, see your User’s
Guide.
Install additional software or devices.
6
About Your Computer
Front View (Tower Orientation)
1
2
14
13
3
4
5
12
11
10
6
1
2
3
4
7
9
8
1
2
3
4
upper 5.25-inch drive bay Holds a CD/DVD drive.
lower 5.25-inch drive bay
upper 3.5-inch drive bay
lower 3.5-inch drive bay
Holds a CD/DVD drive or an optional third hard drive.
Holds an optional fourth hard drive (serial ATA).
You can use the bay for an optional floppy drive or an optional
Media Card Reader.
5
hard-drive activity light
The hard drive light is on when the computer reads data from or
writes data to the hard drive. The light might also be on when a
device such as your CD player is operating.
Quick Reference Guide
19
6
7
IEEE 1394 connector
(optional)
Use the optional IEEE 1394 connectors for high-speed data devices such as digital
video cameras and external storage devices.
USB 2.0 connectors (2)
Use the front USB connectors for devices that you connect occasionally, such as
flash memory keys or cameras, or for bootable USB devices (see system setup for
more information on booting to a USB device).
It is recommended that you use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.
8
9
Dell™ badge rotation
notch
To rotate, place fingers around the outside of the badge, press in, and turn the
badge. You can also rotate the badge using the slot provided near the bottom of
the badge.
power button
Press to turn on the computer.
NOTICE: To avoid losing data, do not use the power button to turn off the
computer. Instead, perform an operating system shutdown.
NOTE: The power button can also be used to wake the computer or to place it into a
power-saving state. See "Power Management" in your User’s Guide for more
information.
10 power light
The power light illuminates and blinks or remains solid to indicate different states:
• No light — The computer is turned off.
• Steady green — The computer is in a normal operating state.
• Blinking green — The computer is in a power-saving state.
• Blinking or solid amber — See "Power Problems" in your User’s Guide.
To exit from a power-saving state, press the power button or use the keyboard or
the mouse if it is configured as a wake device in the Windows Device Manager. For
more information about sleep states and exiting from a power-saving state, see
"Power Management" in your User’s Guide.
See "Diagnostic Lights" on page 37 for a description of light codes that can help
you troubleshoot problems with your computer.
11 microphone connector
Use the microphone connector to attach a personal computer microphone for
voice or musical input into a sound or telephony program.
12 headphone connector
Use the headphone connector to attach headphones.
13 diagnostic lights (4)
Use the lights to help you troubleshoot a computer problem based on the
diagnostic code. For more information, see "Diagnostic Lights" on page 37.
14 network link light
The network link light is on when a good connection exists between a 10-Mbps,
100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer.
20
Quick Reference Guide
1
2
3
5
6
7
4
4
3
2
1
12
11
10
9
8
1
2
upper 5.25-inch drive
bay
This bay holds a CD/DVD drive.
lower 5.25-inch drive bay This bay holds an optional CD/DVD drive or an optional third hard drive (serial
ATA or SCSI).
3
4
3.5-inch drive bay
You can use the bay for a floppy drive or an optional Media Card Reader.
hard-drive activity light
The hard-drive activity light is on when the computer reads data from or writes
data to the hard drive. The light might also be on when a device such as your CD
player is operating.
5
IEEE 1394 connector
(optional)
Use the optional IEEE 1394 connectors for high-speed data devices such as digital
video cameras and external storage devices.
6
7
USB 2.0 connectors (2)
Use the front USB connectors for devices that you connect occasionally, such as
flash memory keys or cameras, or for bootable USB devices (see system setup for
more information on booting to a USB device).
It is recommended that you use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.
power button
Press to turn on the computer.
NOTE: The power button can also be used to wake the computer or to place it into a
power-saving state. See "Power Management" for more information.
NOTICE: To avoid losing data, do not use the power button to turn off the
computer. Instead, perform an operating system shutdown.
8
power light
The power light illuminates and blinks or remains solid to indicate different states:
• No light — The computer is turned off.
• Steady green — The computer is in a normal operating state.
• Blinking green — The computer is in a power-saving state.
• Blinking or solid amber — See "Power Problems."
To exit from a power-saving state, press the power button or use the keyboard or
the mouse if it is configured as a wake device in the Windows Device Manager. For
more information about sleep states and exiting from a power-saving state, see
"Power Management."
See "Diagnostic Lights" on page 37 for a description of light codes that can help
you troubleshoot problems with your computer.
9
diagnostic lights (4)
Use the lights to help you troubleshoot a computer problem based on the
diagnostic code. For more information, see "Diagnostic Lights" on page 37.
10 microphone connector
Use the microphone connector to attach a personal computer microphone for
voice or musical input into a sound or telephony program.
11 headphone connector
Use the headphone connector to attach headphones.
12 network link light
The network link light is on when a good connection exists between a 10-Mbps,
100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer.
Quick Reference Guide
23
1
2
3
4
1
2
3
4
card slots
Access connectors for any installed PCI or PCI Express cards.
Insert the power cable into this connector.
power connector
voltage selection switch See the safety instructions in the Product Information Guide for more information.
back-panel connectors Plug serial, USB, and other devices into the appropriate connector.
1
2
3
4
5
6
7
8
12
11
10
9
1
mouse connector
Plug a standard mouse into the green mouse connector. Turn off the computer
and any attached devices before you connect a mouse to the computer. If you have
a USB mouse, plug it into a USB connector.
®
If your computer is running the Microsoft Windows XP operating system, the
necessary mouse drivers have been installed on your hard drive.
2
3
parallel connector
Connect a parallel device, such as a printer, to the parallel connector. If you have a
USB printer, plug it into a USB connector.
NOTE: The integrated parallel connector is automatically disabled if the computer
detects an installed card containing a parallel connector configured to the same
address. For more information, see "System Setup Options" in the User’s Guide.
link integrity light
• Green — A good connection exists between a 10-Mbps network and the
computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Yellow — A good connection exists between a 1000-Mbps (or 1-Gbps) network
and the computer.
• Off — The computer is not detecting a physical connection to the network.
4
network adapter
connector
To attach your computer to a network or broadband device, connect one end of a
network cable to either a network jack or your network or broadband device.
Connect the other end of the network cable to the network adapter connector on
your computer. A click indicates that the network cable has been securely
attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with an additional network connector card, use the connectors on
the card and on the back of the computer when setting up multiple network
connections (such as a separate intra- and extranet).
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps to
ensure reliable operation.
5
network activity light
Flashes a yellow light when the computer is transmitting or receiving network
data. A high volume of network traffic may make this light appear to be in a steady
"on" state.
Quick Reference Guide
25
6
7
8
9
line-in connector
Use the blue line-in connector to attach a record/playback device such as a cassette
player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
line-out connector
Use the green line-out connector to attach headphones and most speakers with
integrated amplifiers.
On computers with a sound card, use the connector on the card.
microphone connector
Use the pink microphone connector to attach a personal computer microphone
for voice or musical input into a sound or telephony program.
On computers with a sound card, the microphone connector is on the card.
USB 2.0 connectors (2)
Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as flash memory keys or cameras, or for bootable USB
devices.
10 USB 2.0 connectors (3)
Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as flash memory keys or cameras, or for bootable USB
devices.
11 serial connector
Connect a serial device, such as a handheld device, to the serial port. The default
designations are COM1 for serial connector 1 and COM2 for the optional serial
connector 2.
For more information, see "System Setup Options" in the User’s Guide
.
12 keyboard connector
If you have a standard keyboard, plug it into the purple keyboard connector. If you
have a USB keyboard, plug it into a USB connector.
26
Quick Reference Guide
Inside View
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
2
3
10
9
4
5
8
6
7
1
2
3
4
5
power supply
6
card fan
optional additional fan
system board
7
processor fan
8
lower 3.5-inch drive bay
upper 5.25-inch drive bay
hard drive cage
hard drive
9
processor airflow shroud
10
Quick Reference Guide
27
1
2
3
4
5
6
7
8
power connector (12VPOWER)
memory module connectors
battery socket (BATTERY)
memory fan connector (FAN_MEM)
front panel connector
13
14
15
16
17
18
19
20
PCI-Express x1 card slot
PCI-Express x16 up to 150w card slot
PCI-Express x8 card slot (wired as x4)
PCI card slots (1-3)
external light connector (AUX LED)
floppy drive (FLOPPY)
main power connector (POWER)
IDE drive connector (IDE)
serial connector (SERIAL2)
card cage fan (FAN CARD CAGE)
SATA connectors (SATA-1, SATA-3, SATA-0,
SATA-2)
9
RTC reset jumper (RTCRST)
Flexbay connector (FLEXBAY)
chassis intrusion header
21
22
23
internal speaker connector (INT_SPKR)
processor fan connector (FAN_CPU)
processor connector (CPU)
10
11
12
password jumper (PASS)
Locating Your User’s Guide
Your User’s Guide contains additional information about your computer such as:
•
•
•
•
Technical specifications
Information for changing the orientation of your computer from a desktop to a tower
Front and back views of your computer, including all of the available connectors
Inside views of your computer, including a detailed graphic of the system board and the
connectors
•
•
Instructions for cleaning your computer
Information on software features, such as LegacySelect Technology control, using a password,
and system setup options
•
•
Tips and information for using the Microsoft Windows XP operating system
Instructions for removing and installing parts, including memory, cards, drives, the
microprocessor, and the battery
•
•
•
Information for troubleshooting various computer problems
Instructions for using the Dell Diagnostics and reinstalling drivers
Information on how to contact Dell
You can access the User’s Guide from your hard drive or the Dell Support website at
support.dell.com
.
Quick Reference Guide
29
To access the User’s Guide from your hard drive:
Click the Start button and click Help and Support
.
To access your User’s Guide from the Dell Support website:
1
2
3
Go to support.dell.com.
Follow the prompts on the website that ask you for information specific to your computer.
At the Dell Support website home page, click Reference, click User’s Guides, click Systems
,
and then select your computer.
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet
before removing the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted
metal surface, such as the metal at the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate any static electricity that could harm internal components.
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn
off your computer.
1
Shut down the operating system:
a
b
Save and close any open files, exit any open programs, click the Start button, and then
click Turn Off Computer
.
In the Turn off computer window, click Turn off
.
The computer turns off after the operating system shutdown process finishes.
2
3
Ensure that the computer and any attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your operating system,
turn them off now.
If you have installed a security cable, remove it from the security cable slot.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the
computer or the surface on which it is resting.
4
5
Lay your computer on a flat surface with the computer cover facing up.
Pull back the cover latch release.
30
Quick Reference Guide
cover latch release
computer cover
hinge tabs (3)
Locate the three hinge tabs on the edge of the computer.
6
7
Grip the sides of the computer cover and pivot the cover up, using the hinges as leverage
points.
8
Release the cover from the hinge tabs and set it aside in a secure location.
Caring for Your Computer
To help maintain your computer, follow these suggestions:
•
•
•
To avoid losing or corrupting data, never turn off your computer when the hard drive light is on.
Schedule regular virus scans using virus software.
Manage hard drive space by periodically deleting unnecessary files and defragmenting the
drive.
•
•
Back up files on a regular basis.
Periodically clean your monitor screen, mouse, and keyboard (see your User’s Guide for more
information).
Quick Reference Guide
31
Solving Problems
Troubleshooting Tips
Perform the following checks when you troubleshoot your computer:
•
If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
•
•
If a peripheral device does not work, ensure that the device is properly connected.
If an error message appears on the screen, write down the exact message. The message may
help technical support personnel diagnose and fix the problem(s).
•
•
If an error message occurs in a program, see the program’s documentation.
If the recommended action in the troubleshooting section is to see a section in your User’s
Guide, go to support.dell.com (on another computer if necessary) to access your User’s
Guide.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
2
3
4
Click the Start button and click Help and Support.
Type hardware troubleshooterin the Search field and click the arrow to start the search.
Click Hardware Troubleshooter in the Search Results list.
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next
.
Using Microsoft® Windows® XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center (see "Finding Information" on page 5) for information about
using System Restore.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
Creating a Restore Point
1
2
3
Click the Start button and click Help and Support
Click System Restore
Follow the instructions on the screen.
.
.
32
Quick Reference Guide
Restoring the Computer to an Earlier Operating State
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1
Click the Start button, point to All Programs
System Restore
→
Accessories
→
System Tools, and then click
.
2
3
Ensure that Restore my computer to an earlier time is selected and click Next.
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4
5
6
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
Click Next
.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
After the computer restarts, click OK
.
To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the Start button, point to All Programs
System Restore
→
Accessories
→
System Tools, and then click
.
2
3
Click Undo my last restoration and click Next
Click Next
The System Restore screen appears and the computer restarts.
After the computer restarts, click OK
.
.
4
.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
2
3
Click the Start button and click Control Panel
Click Performance and Maintenance
Click System
.
.
.
Quick Reference Guide
33
4
5
Click the System Restore tab.
Ensure that Turn off System Restore is unchecked.
Using the Last Known Good Configuration
1
Restart your computer and press <F8> when the message Please select the
operating system to start appears.
2
Highlight Last Known Good Configuration, press <Enter>, press <l>, and then select your
operating system when prompted.
Other Options to Help Resolve Additional Device or Software Conflicts
NOTICE: The following processes erase all of the information on your hard drive.
•
Reinstall your operating system using the operating system installation guide and Operating
System CD.
During the operating system reinstallation, you can select to delete the existing partitions and
reformat your hard drive.
•
Reinstall all drivers, beginning with the chipset, using the Drivers and Utilities CD.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" on
page 32 and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers. Using this program with other computers
can cause incorrect computer responses or result in error messages.
The Dell Diagnostics allow you to:
•
•
•
•
•
•
•
Perform quick checks or extensive tests on one or all devices
Choose how many times a test is run
Display or print test results or save them in a file
Suspend testing if an error is detected or terminate testing if a certain number of errors occur
Access online Help screens that describe the tests and how to run them
Read status messages that tell you whether tests completed successfully
Receive error messages if problems are detected
34
Quick Reference Guide
Starting the Dell Diagnostics From Your Hard Drive
1
2
Turn on (or restart) your computer.
When the DELL™ logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, see "Starting the
Dell Diagnostics From the Drivers and Utilities CD" on page 35.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop. Then shut down your computer and try again. For more
information on shutting down your computer, see your User’s Guide.
3
4
When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
When the Dell Diagnostics Main Menu appears, select the test you want to run. For more
information on the tests, see your User’s Guide.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1
2
Insert the Drivers and Utilities CD.
Shut down and restart the computer. For more information on shutting down your computer,
see your User’s Guide.
3
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer and try again. For more information on
shutting down your computer, see your User’s Guide.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer
boots according to the devices specified in system setup.
4
5
6
7
8
9
When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.
Select the IDE CD-ROM Device option from the CD boot menu.
Select the Boot from CD-ROM option from the menu that appears.
Type
Type
1
2
to start the ResourceCD menu.
to start the Dell Diagnostics.
Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed,
select the version appropriate for your computer.
10 When the Dell Diagnostics Main Menu appears, select the test you want to run. For more
information on the tests, see your User’s Guide.
Quick Reference Guide
35
Before You Start Testing
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
•
•
Turn on your printer if one is attached.
Enter system setup, review your computer’s configuration information, and enable all of your
computer’s components and devices, such as connectors.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or
problems. This series of beeps, called a beep code, identifies a problem. One possible beep code
(code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells
you that the computer encountered a memory problem.
If a beep code is emitted, write it down and look it up in the following table.
Code
Cause
1-1-2
Microprocessor register failure
NVRAM read/write failure
ROM BIOS checksum failure
Programmable interval timer failure
DMA initialization failure
1-1-3
1-1-4
1-2-1
1-2-2
1-2-3
DMA page register read/write failure
Video Memory Test failure
Memory not being properly identified or used
Memory problem
1-3
1-3-1 through 2-4-4
1-3-2
3-1-1
Slave DMA register failure
Master DMA register failure
Master interrupt mask register failure
Slave interrupt mask register failure
Interrupt vector loading failure
Keyboard Controller Test failure
NVRAM power loss
3-1-2
3-1-3
3-1-4
3-2-2
3-2-4
3-3-1
3-3-2
Invalid NVRAM configuration
Video Memory Test failure
Screen initialization failure
3-3-4
3-4-1
36
Quick Reference Guide
Code
3-4-2
3-4-3
4-2-1
4-2-2
4-2-3
4-2-4
4-3-1
4-3-3
4-3-4
4-4-1
4-4-2
4-4-3
4-4-4
Cause
Screen retrace failure
Search for video ROM failure
No timer tick
Shutdown failure
Gate A20 failure
Unexpected interrupt in protected mode
Memory failure above address 0FFFFh
Timer-chip counter 2 failure
Time-of-day clock stopped
Serial or parallel port test failure
Failure to decompress code to shadowed memory
Math-coprocessor test failure
Cache test failure
Error Messages
NOTE: If the message is not listed, see the documentation for either the operating system or the program
that was running when the message appeared.
If an error occurs during start-up, a message may be displayed on the monitor identifying the
problem. See "Error Messages" in the User’s Guide for suggestions on resolving any problems.
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on
the front. The lights can be off or green. When the computer starts normally, the lights flash. After
the computer starts, all four lights display solid green briefly and then turn off to indicate normal
operation. If the computer malfunctions, the pattern of the lights identify the problem.
Light Pattern
Problem Description
Suggested Resolution
The computer is in a normal off
Plug the computer into a working
condition or a possible pre-BIOS failure electrical outlet and press the power
has occurred.
button.
NOTE: The diagnostic lights turn off after
a short time if the computer is in a normal
operating condition after POST.
Quick Reference Guide
37
Light Pattern
Problem Description
A possible BIOS failure has occurred; the Run the BIOS Recovery utility, wait for
computer is in the recovery mode. recovery completion, and then restart
the computer.
Suggested Resolution
A possible processor failure has occurred. Reinstall the processor and restart the
computer.
Memory modules are detected, but a
memory failure has occurred.
1
Reseat the memory modules to ensure
that your computer is successfully
communicating with the memory.
2
3
Restart the computer.
If the problem still exists, remove all
the memory modules and install one
memory module in memory module
connector 4.
4
Restart the computer.
The following message appears:
Alert! Operating in Debug
Mode. Please Populate
Memory in Pairs for Normal
Operation
.
5
6
7
Press <F1> to boot to the operating
system.
Run the Dell Diagnostics. See page 34
for instructions.
If the memory module passes, shut
down the computer, remove the
memory module, and then repeat the
process with the remaining memory
modules until a memory error occurs
during start-up or diagnostic testing.
If the first memory module tested is
defective, repeat the process with the
remaining modules to ensure that the
remaining modules are not defective.
8
When the defective memory module
is identified, contact Dell for a
replacement. For instructions on
contacting Dell, see your User’s Guide
.
NOTE: If necessary, the computer can
operate in debug mode until new memory
modules are installed.
38
Quick Reference Guide
Light Pattern
Problem Description
Suggested Resolution
A possible expansion card failure has
occurred.
1
Determine if a conflict exists by
removing a card (not the graphics
card) and then restarting the
computer. For more information on
removing a card, see your User’s
Guide
.
2
3
If the problem persists, reinstall the
card that you removed, remove a
different card, and then restart the
computer.
Repeat this process for each card. If
the computer starts normally,
troubleshoot the last card removed
from the computer for resource
conflicts (see"Resolving Software and
Hardware Incompatibilities" on
page 32).
4
If the problem persists, contact Dell.
For instructions on contacting Dell,
see your User’s Guide
.
A possible graphics card failure has
occurred.
• If the computer has a graphics card,
remove the card, reinstall it, and then
restart the computer.
• If the problem still exists, install a
graphics card that you know works and
restart the computer.
• If the problem persists or the
computer has integrated graphics,
contact Dell. For instructions on
contacting Dell, see your User’s Guide.
A possible floppy or hard drive failure
has occurred.
Reseat all power and data cables and
restart the computer.
A possible USB failure has occurred.
Reinstall all USB devices, check cable
connections, and then restart the
computer.
Quick Reference Guide
39
Light Pattern
Problem Description
Suggested Resolution
No memory modules are detected.
1
Reseat the memory modules to ensure
that your computer is successfully
communicating with the memory.
2
3
Restart the computer.
If the problem still exists, remove all
the memory modules and install one
memory module in memory module
connector 4.
4
Restart the computer.
The following message appears:
Alert! Operating in Debug
Mode. Please Populate
Memory in Pairs for Normal
Operation
.
5
6
7
Press <F1> to boot to the operating
system.
Run the Dell Diagnostics. See page 34
for instructions.
If the memory module passes, shut
down the computer, remove the
memory module, and then repeat the
process with the remaining memory
modules until a memory error occurs
during start-up or diagnostic testing.
If the first memory module tested is
defective, repeat the process with the
remaining modules to ensure that the
remaining modules are not defective.
8
When the defective memory module
is identified, contact Dell for a
replacement.For instructions on
contacting Dell, see your User’s Guide.
NOTE: If necessary, the computer can
operate in debug mode until new memory
modules are installed.
System board failure has occurred.
Contact Dell for technical assistance.
For instructions on contacting Dell, see
your User’s Guide.
40
Quick Reference Guide
Light Pattern
Problem Description
Suggested Resolution
Memory modules are detected, but a
memory configuration or compatibility
error exists.
• Ensure that no special memory
module/memory connector placement
requirements exist.
• Verify that the memory modules that
you are installing are compatible with
your computer.
• If the problem persists, contact Dell.
For instructions on contacting Dell,
see your User’s Guide.
A possible system board resource and/or • Perform the procedures in "Resolving
hardware failure has occurred.
Software and Hardware
Incompatibilities" on page 32.
• If the problem persists, contact Dell.
For instructions on contacting Dell,
see your User’s Guide.
A possible expansion card failure has
occurred.
1
Determine if a conflict exists by
removing a card (not a graphics card)
and restarting the computer.
2
If the problem persists, reinstall the
card that you removed, remove a
different card, and then restart the
computer.
3
Repeat this process for each card. If
the computer starts normally,
troubleshoot the last card removed
from the computer for resource
conflicts (see "Resolving Software and
Hardware Incompatibilities" on
page 32).
4
If the problem persists, contact Dell.
For instructions on contacting Dell,
see your User’s Guide.
Another failure has occurred.
• Ensure that the cables are properly
connected to the system board from
the hard drive, CD drive, and DVD
drive.
This pattern also displays when you enter
system setup and may not indicate a
problem.
• If the problem persists, contact Dell.
For instructions on contacting Dell,
see your User’s Guide.
Quick Reference Guide
41
Light Pattern
Problem Description
Suggested Resolution
The computer is in a normal operating None.
condition after POST.
NOTE: The diagnostic lights turn off after
a short time if the computer is in a normal
operating condition after POST.
Frequently Asked Questions
How Do I...
Solution
Where to Find Additional Information
Set up my computer to use two
monitors?
If your computer has the required
graphics card to support dual-
monitor setup, then look in your
shipping box for a Y-cable. The
See "Setting Up Your Computer
(Tower Orientation)" on page 9 or
"Setting Up Your Computer
(Desktop Orientation)" on page 14
Y-cable has a single connector on one for information on connecting dual
end (plug this connector into the
back panel) and branches into two
connectors (plug these connectors
into the monitor cables). For the
tower computer, see page 10 and for
the desktop computer, see page 15.
Connect my monitor when the
monitor cable connector doesn’t
seem to fit the connector on the
back of my computer?
If your graphics card has a DVI
connector but your monitor has a
See "Setting Up Your Computer
(Tower Orientation)" on page 9 or
VGA connector, then you need to use "Setting Up Your Computer
an adapter. An adapter should be
included in the shipping box.
(Desktop Orientation)" on page 14
for information on connecting
monitors to your computer. For more
information, contact Dell. For
your User’s Guide.
Connect my speakers?
If you have a sound card installed,
connect the speakers to the
See the documentation that came
with your speakers for more
connectors on the card. For the tower information.
computer, see page 13 and for the
desktop computer, see page 18.
42
Quick Reference Guide
How Do I...
Solution
Where to Find Additional Information
Find the right connectors for my Your tower computer has eight USB See "About Your Computer" on
USB or IEEE 1394 devices?
connectors (two on the front, one
internal, and five on the back).
page 19 for illustrations of the front
and back views of your computer.
Your desktop computer has eight
USB connectors (two on the front,
one internal, and five on the back)
and an optional front IEEE 1394
connector. This connector is only
available if you purchased an IEEE
1394 card. To purchase a card,
contact Dell. For more information
on the IEEE 1394 card, see your
For help locating your User’s Guide,
see "Finding Information" on page 5.
Locate information about the
hardware and other technical
specifications for my computer?
Your User’s Guide has a
specifications table that provides
Go to the Dell Support website at
support.dell.com and use one of the
following support tools: read white
more detailed information about
your computer and the hardware. To papers on the latest technology or
locate your User’s Guide, see
"Finding Information" on page 5.
communicate with other Dell users
at the Dell forum chat room.
Find documentation for my
computer?
The following documentation is
available for your computer:
If you lose your documentation, it is
available on the Dell Support website
at support.dell.com.
• User’s Guide
• Product Information Guide
• System Information Label
To locate these documents, see
"Finding Information" on page 5.
Quick Reference Guide
43
44
Quick Reference Guide
B
D
H
hard drive
support site, 7
activity light, 19-20, 22-23
Dell Diagnostics, 34
hardware
C
conflicts, 32
Dell Premier Support
cards
Dell Diagnostics, 34
slots, 21, 24
Hardware Troubleshooter, 32
computer
diagnostics
beep codes, 36
beep codes, 36
Dell, 34
conflicts
Drivers and Utilities CD, 5
lights, 20, 23, 37
software and hardware
incompatibilities, 32
documentation
device, 5
connectors
I
headphone, 20, 23
IEEE, 20, 22
keyboard, 26
line-in, 26
online, 7
IEEE
Product Information Guide, 6
ResourceCD, 5
User’s Guide, 6
connectors, 20, 22
installing parts
turning off your computer, 30
line-out, 26
microphone, 26
mouse, 25
network adapter, 25
parallel, 25
K
power, 21, 24
serial, 26
keyboard
connector, 26
E
sound, 26
USB, 20, 23, 26
error messages
beep codes, 36
L
diagnostic lights, 37
labels
Microsoft Windows, 6
Service Tag, 6
Index
45
lights
back of computer, 37
P
T
power
troubleshooting
diagnostic, 20, 23, 37
hard-drive activity, 19-20,
22-23
button, 20, 23
conflicts, 32
connector, 21, 24
light, 20, 23
Dell Diagnostics, 34
diagnostic lights, 37
Hardware Troubleshooter, 32
Help and Support Center, 7
restore to previous state, 32
link integrity, 25
network, 25
problems
beep codes, 36
network activity, 25
conflicts, 32
Dell Diagnostics, 34
diagnostic lights, 37
restore to previous state, 32
M
USB
microphone
connector, 26
Microsoft Windows label, 6
reinstalling
User’s Guide, 6
motherboard. See system
board
Drivers and Utilities CD, 5
ResourceCD, 5
mouse
Dell Diagnostics, 34
voltage selection switch, 21,
24
N
S
network
W
safety instructions, 6
software
Hardware Troubleshooter, 32
Help and Support Center, 7
System Restore, 32
conflicts, 32
O
sound connectors
line-in, 26
Operating System
CD, 8
line-out, 26
Installation Guide, 8
system board, 28
System Restore, 32
46
Index
|
