Dell™ E2211H/E2311H monitor User's Guide
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your monitor.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury or death.
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E2211Hb/E2311Hf.
August 2010 Rev. A00
l
DVI Cable
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Drivers and Documentation media
Quick Setup Guide
Product and Safety Information Guide
Product Features
The Dell™ E2211H/E2311H flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor
features include:
■ E2211H: 54.52cm (21.5 inch) viewable area display (Measured diagonally). 1920 x 1080 resolution, plus full-screen support for lower resolutions.
■ E2311H: 58.42cm (23 inch) viewable area display (Measured diagonally). 1920 x 1080 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or moving side-to-side.
■ Tilt adjustment capability.
■ Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media includes an information file (INF), Image color Matching File (ICM), PowerNap software application and product
documentation.
■ Energy Saver feature for Energy Star compliance.
■ Security lock slot.
■ Asset Management Capability.
■ Capability to switch from wide aspect to standard aspect ratio while maintaining the image quality.
■ EPEAT Gold Rating.
■ Halogen Reduced.
■ Arsenic-free glass and Mercury-free panel.
■ Energy Gauge shows the energy level being consumed by the monitor in real time.
■ PowerNap Software included (comes in the CD shipped with the monitor).
Identifying Parts and Controls
Front View
Front View
Front panel controls
Label Description
1
2
3
4
5
Preset Modes (default, but configurable)
Brightness & Contrast (default, but configurable)
Menu
Exit
Power button (with power light indicator)
Back View
Back view
Label
Back view with monitor stand
Description
Use
VESA mounting holes (100 mm x 100 mm -
behind attached VESA Plate)
1
Wall mount monitor using VESA-compatible wall mount kit (100 mm x 100 mm)
2
3
4
5
6
7
Regulatory label
Lists the regulatory approvals.
Stand release button
Security lock slot
Release stand from monitor.
Secures monitor with security cable lock.
Attaches the optional Dell Soundbar.
Dell Soundbar mounting brackets
Barcode serial number label
Cable management slot
Refer to this label if you need to contact Dell for technical support.
Use to organize cables by placing them through the slot.
Side View
Right view
Bottom View
Bottom view
Label
Bottom view with monitor stand
Description
Use
1
2
3
4
AC power cord connector
DVI connector
Connect the power cable
Connect your computer DVI cable
Connect your computer VGA cable
To lock the Stand to the Monitor
VGA connector
Stand lock feature
Monitor Specifications
Flat Panel Specifications
Model
E2211H
Active matrix - TFT LCD
E2311H
Screen type
Panel type
Active matrix - TFT LCD
TN
TN
Screen dimensions
Preset display area:
Horizontal
21.5 inches (21.5-inch viewable image size)
476.64 (H) X 268.14 (V) mm
476.64 mm (18.77 inches)
23 inches (23-inch viewable image size)
509.76 (H) X 286.74 (V) mm
509.76 mm (20.07 inches)
Vertical
268.14 mm (10.56 inches)
0.248 mm
286.74 mm (11.29 inches)
0.265 mm
Pixel pitch
Viewing angle
Luminance output
Contrast ratio
Faceplate coating
Backlight
160° (vertical) typ, 170° (horizontal) typ
250 cd/m ²(typ)
160° (vertical) typ, 170° (horizontal) typ
250 cd/m ²(typ)
1000 to 1 (typ)
1000 to 1 (typ)
Antiglare with hard-coating 3H
LED edgelight system
5 ms typical
Antiglare with hard-coating 3H
LED edgelight system
5 ms typical
Response Time
Color depth
16.7 million colors
81%*
16.7 million colors
Color gamut (Typical)
81%**
*[E2211H] color gamut (typical) is based on CIE1976 (81%) and CIE1931 (68%) test standards.
** [E2311H] color gamut (typical) is based on CIE1976 (81%) and CIE1931 (68%) test standards.
Resolution Specifications
Model
E2211H
30 kHz to 83 kHz (automatic)
E2311H
30 kHz to 83 kHz (automatic)
Horizontal scan range
Vertical scan range
Maximum resolution
56 Hz to 75 Hz (automatic)
56 Hz to 75 Hz (automatic)
1920 x 1080 at 60 Hz
1920 x 1080 at 60 Hz
Video Supported Modes
Model
E2211H
E2311H
Video display capabilities (DVI playback)
480p, 480i, 576p, 576i, 720p, 1080p and 1080i 480p, 480i, 576p, 576i, 720p, 1080p and 1080i
Preset Display Modes
Horizontal Frequency
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/Vertical)
Display Mode
720 x 400
(kHz)
31.5
31.5
37.5
37.9
46.9
48.4
60.0
67.5
64.0
80.0
67.5
70.0
60.0
75.0
60.0
75.0
60.0
75.0
75.0
60.0
75.0
60.0
28.3
25.2
-/+
-/-
640 x 480
640 x 480
31.5
-/-
800 x 600
40.0
+/+
+/+
-/-
800 x 600
49.5
1024 x 768
1024 x 768
1152 x 864
1280 x 1024
1280 x 1024
1920 x 1080
65.0
78.8
+/+
+/+
+/+
+/+
+/+
108.0
108.0
135.0
148.5
Electrical Specifications
Model
E2211H/E2311H
Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input
impedance
Video input signals
Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG
(Composite SYNC on green)
Synchronization input signals
AC input voltage/frequency/current
100 to 240 VAC/50 or 60 Hz + 3 Hz/1.5 A (Max.)
120V:30A (Max.)
240V:60A (Max.)
Inrush current
Physical Characteristics
Model
E2211H
E2311H
Connector type
15-pin D-subminiature, blue connector; DVI- 15-pin D-subminiature, blue connector; DVI-D,
D, white connector
white connector
Signal cable type
Digital: Detachable, DVI-D, Solid pins,
shipped detached from the monitor
Digital: Detachable, DVI-D, Solid pins, shipped
detached from the monitor
Analog: Detachable, D-Sub, 15 pins,
shipped attached to the monitor
Analog: Detachable, D-Sub, 15 pins, shipped
attached to the monitor
Dimensions (with stand)
Height
380.4 mm (14.98 inches)
514.8 mm (20.27 inches)
158.9 mm (6.25 inches)
402.59 mm (15.85 inches)
547.97 mm (21.57 inches)
163.86 mm (6.45 inches)
Width
Depth
Dimensions (without stand)
Height
306.3 mm (12.06 inches)
514.8 mm (20.27 inches)
61.5 mm (2.42 inches)
325.07 mm (12.80 inches)
547.97 mm (21.57 inches)
61.5 mm (2.42 inches)
Width
Depth
Stand dimensions
Height
296.8 mm (11.68 inches)
258.9 mm (10.09 inches)
158.9 mm (6.25 inches)
310.39 mm (12.22 inches)
265.86 mm (10.47 inches)
163.86 mm (6.45 inches)
Width
Depth
Weight
Weight with packaging
Weight with stand assembly and cables
5.30 kg (11.68 lb)
4.24 kg (9.34 lb)
5.81 kg (12.81 lb)
4.70 kg (10.36 lb)
Weight without stand assembly
(For wall mount or VESA mount considerations - no
cables)
2.98 kg (6.56 lb)
0.97 kg (2.14 lb)
3.36 kg (7.41 lb)
1.05 kg (2.31 lb)
Weight of stand assembly
Environmental Characteristics
Model
E2211H
E2311H
Temperature
Operating
0 °C to 40 °C
0 °C to 40 °C
Storage: -20 °C to 60 °C (-4 °F to 140 °F)
Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Storage: -20 °C to 60 °C (-4 °F to 140 °F)
Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Non-operating
Humidity
Operating
10% to 80% (non-condensing)
10% to 80% (non-condensing)
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90% (non-condensing)
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90% (non-condensing)
Non-operating
Altitude
Operating
Non-operating
4,850 m (15,902 ft) max
12,192 m (40,000 ft) max
4,850 m (15,902 ft) max
12,192 m (40,000 ft) max
95.54 BTU/hour (maximum)
68.24 BTU/hour (typical)
102.36 BTU/hour (maximum)
81.89 BTU/hour (typical)
Thermal dissipation
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use.
referred to as Power Save Mode*. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power saving feature:
E2211H
VESA Modes
Normal operation
Active-off mode
Switch off
Horizontal Sync
Vertical Sync
Video
Active
Blanked
-
Power Indicator
Power Consumption
20 W (typical)/28 W (maximum)
Less than 1.0 W
Active
Inactive
-
Active
Inactive
-
Blue
Amber
Off
Less than 0.5 W
Appendix
Dell™ E2211H/E2311H monitor User's Guide
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Help on PowerNap Installation
To install PowerNap succesfully, follow these steps:-
®
®
1. Check Operating System Requirements
2. Install Entech API
Windows XP, Windows Vista , Windows
7
3. Install PowerNap Software
Setting Up Your Monitor
Dell™ E2211H/E2311H monitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920 X 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ E2211H/E2311H monitor
If you have non Dell™ desktop, portable computer, or graphic card
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920 X 1080 again.
®
®
In Windows Vista or Windows 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Click Advanced Settings.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920 X 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact the manufacturer of your computer or consider purchasing a graphics adapter th
support the video resolution of 1920 x 1080.
Operating the Monitor
Dell™ E2211H/E2311H monitor User's Guide
PowerNap Software
Setting the Maximum Resolution
Using the Dell Soundbar (Optional)
Using the Tilt
Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons:
Front panel Button
Description
1
2
Use this button to choose from a list of preset color modes.
Shortcut key/ Preset
Modes
Use this button to directly access the "Brightness/Contrast" menu.
Shortcut key /
Brightness/Contrast
3
4
Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See
Menu
Use this button to go back to the main menu or exit the OSD main menu.
Exit
5
Use the Power button to turn the monitor on and off.
The Blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power
save mode.
Power
(with power light
indicator)
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1. Press the MENU button to launch the OSD menu and display the main menu.
Main Menu for Analog (VGA) Input
or
Main Menu for Digital (DVI-D) Input
NOTE: AUTO ADJUST is only available when you use the analog (VGA) connector.
2. Press the
and
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.
Press the
or
button once to activate the highlighted option.
buttons to select the desired parameter.
3.
4. Press the
and
5. Press
to enter the slide bar and then use the
or
button, according to the indicators on the menu, to make your changes.
6. Press the
button once to return to the main menu to select another option or press the
button two or three times to exit from the OSD menu.
Icon
Menu and Submenus
Energy Gauge
Description
This meter shows the energy level being cons
consuming low energy level. When the energy
Use this menu to activate Brightness/Contras
Brightness/Contrast
Brightness
Contrast
Brightness adjusts the luminance of the backl
Press the button to increase brightness a
NOTE: Brightness control will be greyed out
Adjust Brightness first, and then adjust Contr
Press the
button to increase contrast and
The Contrast function adjusts the degree of d
AUTO ADJUST
Even though your computer recognizes your m
with your particular setup.
Auto Adjustment allows the monitor to self-ad
your monitor by using the Pixel Clock and Pha
The following dialog appears on a black scree
NOTE: In most cases, Auto Adjust produces
NOTE: AUTO ADJUST option is only available
Use the INPUT SOURCE menu to select betwe
INPUT SOURCE
Auto Select
VGA
Select Auto Select to scan for available input s
Select VGA input when you are using the anal
Select DVI-D input when you are using the Dig
DVI-D
Color Settings
Use the Color Settings to adjust the color sett
There are different color setting sub-menus fo
Input Color Format
Allows you to set the video input mode to.
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RGB: Select this option if your monitor
DVI adapter.
YPbPr: Select this option if your DVD p
Mode Selection
Allows you to set the display mode to:
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Graphics: Select this mode if your mon
Video: Select this mode if your monitor
NOTE: Depending upon the Display Mode you
Preset Mode
When you select Graphics, you can choose S
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Standard: Loads the monitor's default
Multimedia: Loads color settings ideal f
Game: Loads color settings ideal for mo
Warm: Increase the color temperature
Cool: Decreases the color temperature
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Custom (R, G, B): Allows you to manua
and Blue values and create your own p
When you select Video, you can choose Movi
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Movie: Loads color settings ideal for m
Game: Loads color settings ideal for ga
Sports: Loads color settings ideal for s
Nature: Loads color settings ideal for n
Hue
This feature can shift color of video image to
adjust the hue from '0' to '100' .
Press
Press
to increase the green shade of the
to increase the purple shade of the
NOTE: Hue adjustment is available only for v
Saturation
This feature can adjust the color saturation of
Press
to increase the monochrome appea
Press
to increase the colorful appearance
NOTE: Saturation adjustment is available onl
Reset Color Settings
DISPLAY SETTINGS
Resets your monitor's color settings to the fac
Use the Display Settings to adjust image.
Display Setting submenu for VGA input
Display Setting submenu for DVI-D input
Wide Mode
Adjust the image ratio as 4:3 or full screen.
Horizontal Position
Use the
and
buttons to adjust image
NOTE: When using a DVI source, the Horizon
Vertical Position
Use the
and
buttons to adjust image
NOTE: When using a DVI source, the Vertical
Sharpness
Pixel Clock
This feature can make the image look sharper
The Phase and Pixel Clock adjustments allow
Use the
and
buttons to adjust for be
Phase
If satisfactory results are not obtained using
(fine), again.
Setting Up Your Monitor
Dell™ E2211H/E2311H monitor
Setting the display resolution to 1920 X 1080 (maximum)
For maximum display performance while using the Microsoft Windows operating systems, set the display resolution to 1920 X 1080 pixels by performing the
following steps:
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1920 X 1080.
4. Click OK.
®
®
In Windows Vista or Windows 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1920 X 1080.
4. Click OK.
If you do not see 1920 X 1080 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
Dell™ E2211H/E2311H monitor
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E2211Hb/E2311Hf.
August 2010 Rev. A00
Setting Up the Monitor
Dell™ E2211H/E2311H monitor User's Guide
Attaching the Stand
NOTE: The stand is detached from monitor when it is shipped from the factory.
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up
instructions.
To attach the monitor stand:
1. Remove the cover and place the monitor on it.
2. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
3. Press the stand till it snaps into its place.
Connecting Your Monitor
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer. Do not connect both cables on the same computer. Use both the cables only when they are connected to two different computers with
appropriate video systems.
Connecting the White DVI Cable
Connecting the Blue VGA Cable
CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Organizing the Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot
to organize all cables as shown above.
Attaching the Soundbar (Optional)
CAUTION: Do not use with any device other than the Dell Soundbar.
To attach the Soundbar:
1.
2.
3.
4.
Working from the back of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
Slide the Soundbar to the left until it snaps into place.
Connect the Soundbar with the DC power connector.
Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
Removing the Stand
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up
instructions.
To remove the stand:
To remove the stand:
1. Place the monitor on a flat surface.
2. Press and hold the Stand release button.
3. Lift the stand up and away from the monitor.
Wall Mounting (Optional)
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible base mounting kit.
1. Place the monitor panel on a soft cloth or cushion on stable flat table.
2. Remove the stand.
3. Use a screwdriver to remove the four screws securing the plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the LCD.
5. Mount the LCD on the wall by following the instructions that came with the base mounting kit.
NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load bearing capacity of 3.10 kg.
Troubleshooting
Dell™ E2211H/E2311H monitor User's Guide
Troubleshooting Your Monitor
Self-Test Feature Check
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll
through the screen.
or
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode
after 15 minutes if left at this state.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Button 4 on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.
The test is complete when the white screen appears. To exit, press the Button 4 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off
What You Experience
No picture
Possible Solutions
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Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
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Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
No Video/Power LED on
No picture or no brightness
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Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry, or
ghosting
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine movement
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Stuck-on Pixels
LCD screen has bright spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Brightness Problems
Geometric Distortion
Picture too dim or too bright
Screen not centered correctly
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust Horizontal Position & Vertical Position controls via OSD.
NOTE: When using DVI-D input, the positioning adjustments are not available.
Horizontal/Vertical Lines
Screen has one or more lines
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
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Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.
Synchronization Problems
Screen is scrambled or appears
torn
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
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Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related Issues
Intermittent Problems
Visible signs of smoke or
sparks
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Do not perform any troubleshooting steps.
Contact Dell immediately.
Monitor malfunctions on & off
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Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color
Wrong Color
Picture missing color
Picture color not good
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Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Check for bent or broken pins in the video cable connector.
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
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Use the Power Management feature to turn off the monitor at all times when not in use
Alternatively, use a dynamically changing screensaver.
long period of time
the screen
Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
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Check the Scaling Ratio setting in Image Setting OSD
Reset the monitor to Factory Settings.
Cannot adjust the monitor withOSD does not appear on the
the buttons on the front panel screen
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
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Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check to make sure Video Source to S-Video, Composite or Component is powered and
playing video media.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
No picture, the LED light is
green. When you press "+", "-"
or "Menu" key, the message
"No S-Video input signal", or
"No Composite input signal", or
"No Component input signal"
appears
Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.
NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.
Dell™ Soundbar Problems
Common Symptoms
No Sound
What You Experience
No power to Soundbar - the
power indicator is off
Possible Solutions
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (Blue LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power
indicator is on
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Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
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Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
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Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
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Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
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Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
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