Dell™ E1912H Monitor User's Guide
Notes, Cautions, Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2011 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has
determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1912Hf/E1912Hc
April 2011 Rev. A01
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Drivers and Documentation media
Quick Setup Guide
Product Information Guide
Product Features
The Dell™ E1912H flat panel display has an active matrix, Thin-Film Transistor, Liquid Crystal Display. The monitor's features include:
■ 47.0 cm (18.5 inches) viewable area display.
■ 1366 x 768 resolution, plus full-screen support for lower resolutions.
■ Tilt adjustment capability.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image Color Matching File (ICM), and product documentation.
■ PowerNap Software included (comes in the CD attached with the monitor).
■ Security lock slot.
■ Asset Management Capability.
■ ENERGY STAR compliant.
■ EPEAT™ Silver compliant.
■ Halogen reduced.
■ TCO Certified Displays.
Identifying Parts and Controls
Front View
Function buttons (For more information, see
1.
2. Power On/Off button (with LED indicator)
Back View
Label Description
Use
1
2
3
4
5
Barcode serial number label
Refer to this label if you need to contact Dell for technical support.
Lists the regulatory approvals.
Regulatory rating label
VESA mounting holes (100 mm)
Security lock slot
To mount the monitor.
Use a security lock with the slot to help secure your monitor.
To attach the optional Dell Soundbar.
Dell soundbar mounting brackets
Side View
Right Side
Bottom View
Label Description
Use
1
2
AC power connector
VGA connector
To connect the monitor power cable.
To connect your computer to the monitor using a VGA cable.
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for the various connectors of your monitor.
Power Management Modes
If you have VESA's DPM compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use. This
referred to as Power Save Mode. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal operation
Active
Active
Active
Blue
22 W (Maximum)
18 W (Typical)
Active-off mode
Switch off
Inactive
-
Inactive
-
Blank
-
Amber
Off
Less than 0.5 W
Less than 0.5 W
The OSD will only function in the normal operation mode. When any button except power button is pressed in Active-off mode, the following messages will be disp
NOTE: Dell E1912H monitor is ENERGY STAR®-compliant.
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
** Maximum power consumption with max luminance and contrast.
Pin Assignments
15-pin D-Sub connector
Pin Number Monitor Side of the 15-pin Side Signal Cable
1
2
3
4
5
6
7
8
Video-Red
Video-Green
Video-Blue
GND
Self-test
GND-R
GND-G
GND-B
9
DDC +5 V
GND-sync
GND
10
11
12
13
14
15
DDC data
H-sync
V-sync
DDC clock
Flat Panel Specifications
Model number
Screen type
Panel Type
Dell E1912H monitor
Active matrix - TFT LCD
TN
47.0 cm (18.5 inches) (18.5-inch wide
viewable image size)
Screen dimensions
Preset display area:
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Horizontal
Vertical
409.8 mm (16.14 inches)
230.4 mm (9.07 inches)
Pixel pitch
0.300 mm
Viewing angle:
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Horizontal
Vertical
170 ° typical
160 ° typical
Luminance output
Contrast ratio
Faceplate coating
Backlight
250 cd/m ² (typical)
1000 to 1 (typical)
Antiglare with hard-coating 3H
LED light bar system
5 ms typical (black to white)
16.7 mil colors
Response Time
Color Depth
Color Gamut
82 % (typical) *
* [E1912H] color gamut (typical) is based on CIE1976 (82 %) and CIE1931 (72 %) test standards.
Resolution Specifications
Model number
Dell E1912H
Scan range
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Horizontal
Vertical
30 kHz to 83 kHz (automatic)
56 Hz to 75 Hz (automatic)
Maximum preset resolution
1366 x 768 at 60 Hz
Electrical Specifications
Model number
Dell E1912H monitor
Analog RGB: 0.7 Volts +/- 5 %, 75 ohm input
impedance
Video input signals
Separate horizontal and vertical
synchronizations, polarity-free TTL level, SOG
(Composite SYNC on green)
Synchronization input signals
100 VAC to 240 VAC/50 Hz or 60 Hz + 3 Hz/1.5 A
(Max.)
AC input voltage / frequency / current
Inrush current
120 V: 30 A (Max.)
240 V: 60 A (Max.)
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode
Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock (MHz)
Sync Polarity
(Horizontal/Vertical)
VESA, 720 x 400
31.5
31.5
37.5
37.9
46.9
48.4
70.0
60.0
75.0
60.0
75.0
60.0
28.3
25.2
31.5
40.0
49.5
65.0
-/+
-/-
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
-/-
+/+
+/+
-/-
VESA, 1024 x 768
VESA, 1280 x 1024
VESA, 1366 x 768
60.0
80.0
47.7
75.0
75.0
60.0
78.8
135.0
85.5
+/+
+/+
+/+
Physical Characteristics
The following table lists the monitor's physical characteristics:
Model Number
Dell E1912H monitor
D-subminiature, blue connector
Connector type
Analog: Detachable, D-Sub, 15 pins, shipped
attached to the monitor
Signal cable type
Dimensions: (with stand)
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Height
Width
Depth
349.0 mm (13.74 inches)
445.4 mm (17.54 inches)
163.5 mm (6.44 inches)
Dimensions: (without stand)
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Height
Width
Depth
266.0 mm (10.47 inches)
445.4 mm (17.54 inches)
52.0 mm (2.05 inches)
Stand dimensions:
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Height
Width
Depth
141.4 mm (5.57 inches)
236.0 mm (9.29 inches)
163.5 mm (6.44 inches)
Weight:
Weight with packaging
3.94 kg (8.69 lb)
3.26 kg (7.19 lb)
Weight with stand assembly and cables
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
2.64 kg (5.82 lb)
0.33 kg (0.73 lb)
Weight of stand assembly
Environmental Characteristics
The following table lists the environmental conditions for your monitor:
Model Number
Dell E1912H monitor
Temperature
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Operating
0 ° C to 40 ° C (32 ° F to 104 ° F)
Non-operating
Storage: -20 ° C to 60 ° C (-4 ° F to
140 ° F)
Shipping: -20 ° C to 60 ° C (-4 ° F to
140 ° F)
Humidity
10 % to 80 % (non-condensing)
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Operating
Non-operating
Storage: 5 % to 90 % (non-
condensing)
Shipping: 5 % to 90 % (non-
condensing)
Altitude
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Operating
Non-operating
3,048 m (10,000 ft) max
10,668 m (35,000 ft) max
75.09 BTU/hour (maximum)
61.43 BTU/hour (typical)
Thermal dissipation
Plug and Play Capability
You can install the monitor in any Plug and Play compatible system. The monitor automatically provides the computer with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are autom
You can select different settings if required.
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed pix
appears as an extremely tiny dark or bright discolored spot.When the pixel remains permanently lit, it is known as a “bright dot.” When the pixel remains black, i
known as a “dark dot.”
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered norma
within competitive standards. For more information, see Dell Support site at: support.dell.com.
Maintenance Guidelines
Caring for Your Monitor
CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
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To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
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Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as a darker-colored monitor may scratch and show white scuff marks more than a lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Appendix
Dell™ E1912H Monitor User's Guide
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received including interference that may cause undesired operation
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Help on PowerNap Installation
To install PowerNap succesfully, follow these steps:-
®
®
1. Check Operating System Requirements
2. Install Entech API
Windows XP, Windows Vista , Windows
7
3. Install PowerNap Software
Setting Up Your Monitor
Dell™ E1912H monitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your graphics adapter, attempt to set the resolution to 1366 x 768 again.
NOTE: If you are unable to set the resolution to 1366 x 768, please contact Dell™ to inquire about a graphics adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ E1912H monitor
If you have a non Dell™ desktop, portable computer, or graphics card
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Please refer to the graphics card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1366 x 768 again.
In Windows Vista® or Windows 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Click Advanced Settings.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Please refer to the graphics card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1366 x 768 again.
NOTE: If you are unable to set the resolution to 1366 x 768, please contact the manufacturer of your computer or consider purchasing a graphics adapter
that will support the video resolution of 1366 x 768.
Operating the Monitor
Dell™ E1912H Monitor User's Guide
Using the Dell Soundbar (Optional)
Power On the Monitor
Press the
button to turn on the monitor.
Using the Front Panel Controls
Use the keys on the front of the monitor to adjust the image settings.
Front panel Key
A
Description
Preset modes
Brightness / Contrast
Menu
B
Use the Brightness / Contrast key to direct access to the "Brightness" and "Contrast" control menu.
C
Use the Menu key to open the on-screen display (OSD).
D
Use the Exit key to exit on-screen display (OSD) from menu and sub-menus.
Exit
Front panel Key
Use the keys on the front of the monitor to adjust the image settings.
Front panel Key
A
Description
Use the Up key to adjust (increase ranges) items in the OSD menu.
Up
B
Use the Down key to adjust (decrease ranges) items in the OSD menu.
Down
C
Use the OK key to confirm your selection.
OK
D
Use the Back key to go back to the previous menu.
Back
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.
Press the
button to open the OSD menu and display the main menu.
Main Menu
2.
3.
4.
5.
6.
Press the
and
buttons to toggle between options in the Menu. As you move from one icon to another, the option name is highlighted.
button again.
buttons to select the desired parameter.
To select the highlighted item on the menu press the
Press the
Press the
Select the
and
button to enter the slide bar and then use the
or
buttons, according to the indicators on the menu, to make your changes.
to accept and return to previous menu.
to return to previous menu without accepting current settings or
The table below provides a list of all the OSD menu options and their functions.
Icon
Menu and Submenus
Energy Use
Description
This meter shows the energy level being consumed by the monitor in real time.
BRIGHTNESS/CONTRAST Use the Brightness and Contrast menu to adjust the Brightness/Contrast.
Brightness
Contrast
Allows you to adjust the brightness or luminance of the backlight.
Press the
key to increase brightness and press the
key to decrease brightness (min 0 ~ max 100).
Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen. A
and adjust contrast only if you need further adjustment.
Press the
key to increase contrast and press the
key to decrease contrast (min 0 ~ max 100).
AUTO ADJUST
Use this key to activate automatic setup and adjust menu. The following dialog appears on a black screen as the monit
current input:
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can fu
by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables.
COLOR SETTINGS
Use the Color Settings menu to adjust the monitor's color settings.
Input Color Format
Preset Modes
Allows you to set the video input mode to:
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RGB: Select this option if your monitor is connected to a computer or DVD player.
YPbPr: Select this option if your DVD player supports only YPbPr output.
Allows you to choose from a list of preset color modes.
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Standard: Loads the monitor's default color settings. This is the default preset mode.
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Multimedia: Loads color settings ideal for multimedia applications.
Text: Loads color settings ideal for text applications.
Warm: Increases the color temperature. The screen appears warmer with a red/yellow tint.
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Cool: Decreases the color temperature. The screen appears cooler with a blue tint.
Custom Color: Allows you to manually adjust the color settings. Press the
and
keys to adjust the Red, G
and create your own preset color mode.
Reset Color Settings
DISPLAY SETTINGS
Resets your monitor's color settings to the factory defaults.
Use the Displays Settings menu to adjust the monitor's display settings.
Adjusts the image ratio as Wide 16:9, 4:3, or 5:4.
Aspect Ratio
NOTE: Wide 16:9 adjustment is not required at maximum preset resolution 1366 x 768.
Horizontal Position
Vertical Position
Sharpness
Use the
Use the
or
or
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
This feature can make the image look sharper or softer. Use
or
to adjust the sharpness from '0' to '100'.
Pixel Clock
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. Use
quality.
or
buttons to a
Phase
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then u
Select this option to restore default display settings.
Reset Display Settings
OTHER SETTINGS
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu r
so on.
Language
Allows you to set the OSD display to one of eight languages: English, Spanish, French, German, Japanese, Brazilian Por
Chinese or Russian.
Menu Transparency
Menu Timer
Allows you to adjust the OSD background from opaque to transparent.
Allows you to set the time for which the OSD remains active after you press a key on the monitor.
Use the
and
keys to adjust the slider in 1 second increments, from 5 to 60 seconds.
Menu Lock
Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All keys are locked exce
NOTE: When the OSD is locked, pressing the menu key takes you directly to the OSD settings menu, with 'OSD Lock' p
press and hold
key for 10 seconds to unlock and allow user access to all applicable settings.
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows a software on your computer to adjust the monitor display s
brightness, color balance etc.
Enable (Default): Optimizes the performance of your monitor and provides a better customer experience.
Disable: Disables the DDC/CI option and the following message appears on the screen.
This feature will help reduce minor cases of image retention.
LCD Conditioning
If an image appears to be stuck on the monitor, select LCD Conditioning to help eliminate any image retention. Using t
feature may take some time. LCD Conditioning feature cannot remove severe cases of image retention or burn-in.
NOTE: Use LCD Conditioning only when you experience a problem with image retention.
The below warning message appears once user selects “Enable" LCD Conditioning.
Factory Reset
PERSONALIZE
Resets all OSD settings to the factory preset values.
Select this option allows you to set two shortcut keys.
Shortcut Key 1
User can select from "Preset Modes", "Brightness/Contrast", "Auto Adjust", "Aspect Ratio" and set as shortcut key.
Shortcut Key 2
User can select from "Preset Modes", "Brightness/Contrast", "Auto Adjust", "Aspect Ratio" and set as shortcut key.
Reset Personalization
Allows you to restore shortcut key to the default setting.
OSD Messages
When the monitor does not support a particular resolution mode you will see the following message:
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the
horizontal and vertical frequency ranges addressable by this monitor. Recommended mode is 1366 x 768.
You will see the following message before the DDC/CI function is disabled.
When the monitor enters the Power Save mode, the following message appears:
If you press any button other than the power button the following messages will appear depending on the selected input:
If VGA cable is not connected, a floating dialog box as shown below appears. The monitor will enter Power Save Mode after 5 minutes if left at this state.
PowerNap Software
The PowerNap software comes in the CD that shipped with the monitor you have just purchased.
This software provides Power Saving mode with your Monitor. The Power Saving mode allows user to select either "Screen dim" or " Sleep" when your PC
goes to the screen saver mode.
1. Screen dim - monitor dims to minimum brightness level when the PC is in the screen saver mode.
2. Sleep - monitor goes into the sleep mode when the PC is in the screen saver mode.
The PowerNap software provides an option to check if there is a new update. Please check periodically if there is a new update for your software.
NOTE: After installation, one desktop shortcut and one shortcut under "Start" for PowerNap are created.
OS support: Windows XP (32 and 64 bits), Vista (32 and 64 bits), Windows 7 (32 and 64 bits)
Video interface support: VGA and DVI only.
The latest version of the PowerNap Software can be downloaded from Dell’s website.
Steps to download software:
2. Select “Monitor Drivers” under “Drivers and downloads” tab
3. Select your Monitor Model – PowerNap Application
4. Download and install application
Setting the Maximum Resolution
To set the Maximum resolution for the monitor:
Windows XP:
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 1366 x 768.
4. Click OK.
Windows Vista® or Windows® 7:
1. Right-click on the desktop and select Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1366 x 768.
4. Click OK.
If you do not see 1366 x 768 as an option, you may need to update your graphics card driver. Depending on your computer, complete one of the following
procedures:
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If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡
¡
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
¡
Using the Dell Soundbar
The Dell Soundbar is a stereo two channel system, mountable on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the
overall system level, a LED for power indication, and two audio headset jacks.
1.
2.
3.
4.
Attach mechanism
Headphone connectors
Power indicator
Power/Volume control
Using the Tilt
Tilt
With the stand assembly, you can tilt the monitor for the most comfortable viewing angle.
NOTE: The stand base is detached when the monitor is shipped from the factory.
Setting Up Your Monitor
Dell™ E1912H monitor
Setting the display resolution to 1366 x 768 (Maximum)
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1366 x 768 pixels by performing the
following steps:
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1366 x 768.
4. Click OK.
In Windows Vista® or Windows® 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1366 x 768.
4. Click OK.
If you do not see 1366 x 768 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided
Dell™ E1912H monitor
Information in this document is subject to change without notice.
© 2011 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined
that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1912Hf/E1912Hc
April 2011 Rev. A01
Setting Up the Monitor
Dell™ E1912H Monitor User's Guide
Attaching the Stand
NOTE: The stand base is detached when the monitor is shipped from the factory.
1. Assemble the stand riser to stand base.
a. Place the monitor stand base on a stable table top.
b. Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place.
2. Attach the stand assembly to the monitor:
a. Place the monitor on a soft cloth or cushion near the edge of desk.
b. Align the stand assembly bracket to the monitor groove.
c. Insert the bracket towards monitor until it locks in place.
Connecting Your Monitor
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the blue display connector cable to the corresponding video port on the back of your computer.
Connecting the Blue VGA Cable
CAUTION: The graphics are used for the purpose of illustration only. Appearance on the computer may vary.
Removing the Monitor Stand
After placing the monitor panel on a soft cloth or cushion, complete the following steps to remove the base:
1. Use a long screwdriver to push the release latch located in a hole just above the stand.
2. Once the latch is released, remove the base away from the monitor.
Attaching the Dell Soundbar
CAUTION: Do not use with any device other than the Dell Soundbar.
To attach the soundbar:
1.
2.
3.
4.
Working from the back of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
Slide the Soundbar to the left until it snaps into place.
Connect the Soundbar with the DC power connector from the Soundbar Power Adapter.
Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
Troubleshooting
Dell™ E1912H monitor
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll
through the screen.
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode
after 5 minutes if left at this state.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
NOTE: Self-test feature check is not available for S-Video, Composite, and Component video modes.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Button 4 on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.
The test is complete when the white screen appears. To exit, press the Button 4 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off
What You Experience
No picture
Possible Solutions
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Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
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Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
No Video/Power LED on
Poor Focus
No picture or no brightness
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l
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Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Picture is fuzzy, blurry, or
ghosting
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l
l
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine movement
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Stuck-on Pixels
LCD screen has bright spots
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Cycle power on-off.
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Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Brightness Problems
Geometric Distortion
Horizontal/Vertical Lines
Picture too dim or too bright
Screen not centered correctly
Screen has one or more lines
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
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Check for bent or broken pins in the video cable connector.
Synchronization Problems
Screen is scrambled or appears
torn
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
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Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety-Related Issues
Intermittent Problems
Visible signs of smoke or
sparks
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Do not perform any troubleshooting steps.
Contact Dell immediately.
Monitor malfunctions on & off
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Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color
Wrong Color
Picture missing color
Picture color not good
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Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Check for bent or broken pins in the video cable connector.
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
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Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
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Use the Power Management feature to turn off the monitor at all times when not in use
Alternatively, use a dynamically changing screensaver.
long period of time
the screen
Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
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Reset the monitor to Factory Settings.
Cannot adjust the monitor withOSD does not appear on the
the buttons on the front panel screen
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
Check if the OSD menu is locked. If yes, press and hold
key for 10 seconds to
No Input Signal when user
controls are pressed
No picture, the LED light is
blue. When you press "up",
"down" or "Menu" key, the
message " No input signal" will
appear.
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l
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Check the signal source. Ensure the computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
Reset the computer or video player.
The picture does not fill the
entire screen
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.
Dell™ Soundbar Problems
Common Symptoms
What You Experience
Possible Solutions
No sound for system where
the Soundbar draws power
from an AC adapter
No power to Soundbar - the
power indicator is off
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power
indicator is on
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Plug the audio line-in cable into the computer's audio out jack.
Set all volume controls to their maximum and ensure that the mute option is not
enabled.
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Play some audio content on the computer (example, audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Distorted Sound
Computer's sound card is used
as the audio source
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Avoid using an audio cable extension or audio jack converter.
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Distorted Sound
Other audio source is used
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
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Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
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Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Low Volume
Volume is too low
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Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
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l
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Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player)
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