Dell Computer Monitor 2407WFP H C User Manual

Dell™ 2407WFP-HC Flat Panel Monitor User's Guide  
About Your Monitor  
Rotating Your Monitor  
Solving Problems  
Using Your Adjustable Monitor Stand  
Appendix  
Setting Up Your Monitor  
Notes, Notices, and Cautions  
NOTE: A NOTE indicates important information that helps you make better use of your computer.  
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.  
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.  
Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the warning is mandated  
by regulatory authority.  
Information in this document is subject to change without notice.  
© 2007 Dell Inc. All rights reserved.  
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of  
DellInc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in  
certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product  
meets the ENERGY STAR guidelines for energy efficiency.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any  
proprietary interest in trademarks and trade names other than its own.  
Model 2407WFP-HC  
March 2007  
Rev. A01  
 
VESA mounting holes (100mm)  
(Behind attached base plate)  
Use to mount the monitor.  
1
2
3
Connectors label  
Indicate the positions and types of connectors.  
Refer to this label if you need to contact Dell for  
technical support.  
Barcode serial number label  
Use a security lock with the slot to help secure your  
monitor.  
4
Security lock slot  
5
6
7
Monitor Lock/Release Button  
Regulatory rating label  
Press to release the stand from the monitor.  
List the regulatory approvals.  
Dell Soundbar mounting brackets  
Lock down/release button  
Attach the optional Dell Soundbar.  
Push the monitor down, press the button to unlock the  
monitor, and then lift the monitor to the desired height.  
8
9
Cable management hole  
Help organize cables by placing them through the hole.  
Side View  
Right side  
   
Left side  
1
2
Card reader: for details please refer to Card Reader Specifications  
USB downstream ports  
Bottom View  
1
2
3
4
5
6
7
8
9
AC power cord connector  
DC power connector for Dell™ Soundbar  
DVI connector  
VGA connector  
Composite video connector  
S-Video connector  
Component video connectors  
USB upstream port  
USB downstream ports  
Monitor Specifications  
General  
Model number  
2407WFP-HC  
     
Flat Panel  
The following table lists the flat panel specification:  
Screen type  
Active matrix - TFT LCD  
Screen dimensions  
Preset display area:  
Horizontal  
24 inches (24-inch viewable image size)  
518.4 mm (20.4 inches)  
324.0 mm (12.7 inches)  
Vertical  
Pixel pitch  
0.270 mm  
Viewing angle  
+/- 89° (vertical) typ, +/- 89° (horizontal) typ  
Luminance output  
Contrast ratio  
400 cd/m ²(typ)  
1000:1 (typ)  
Faceplate coating  
Antiglare with hard-coating 3H  
Backlight  
6 CCFLs U-type backlight, 92% wide color gamut  
Response Time  
6 ms typical (Grey to Grey) / 16 ms typical (Black to White)  
Resolution  
The following table lists the recommended resolution:  
Horizontal scan range  
Vertical scan range  
30 kHz to 81 kHz (automatic)  
56 Hz to 76 Hz, exception 1920 x 1200 at 60 Hz only  
1920 x 1200 at 60 Hz  
Optimal preset resolution  
Highest preset resolution  
1920 x 1200 at 60 Hz  
Video Supported Modes  
Video display capabilities (DVI playback)  
480p/576p/720p/1080p (Supports HDCP)  
NTSC/PAL  
Video display capabilities (Composite playback)  
Video display capabilities (S-Video playback)  
Video display capabilities (Component playback)  
NTSC/PAL  
480i/480p/576i/576p/720p/1080i  
Preset Display Modes  
The following table lists the preset modes for which Dell guarantees image size and centering:  
Display Mode  
Horizontal  
Frequency  
(kHz)  
Vertical  
Frequency (Hz)  
Pixel Clock  
(MHz)  
Sync Polarity  
(Horizontal/Vertical)  
VGA, 720 x 400  
VGA, 640 x 480  
VESA, 640 x 480  
VESA, 800 x 600  
VESA, 800 x 600  
31.5  
31.5  
37.5  
37.9  
46.9  
70.1  
59.9  
75.0  
60.3  
75.0  
28.3  
25.2  
31.5  
40.0  
49.5  
-/+  
-/-  
-/-  
+/+  
+/+  
VESA, 1024 x 768  
VESA, 1024 x 768  
VESA, 1152 x 864  
VESA, 1280 x 1024  
VESA, 1280 x 1024  
VESA, 1600 x 1200  
VESA, 1920 x 1200  
48.4  
60.0  
67.5  
64.0  
80.0  
75.0  
74.0  
60.0  
75.0  
75.0  
60.0  
75.0  
60.0  
60.0  
65.0  
78.8  
-/-  
+/+  
+/+  
+/+  
+/+  
+/+  
+/-  
108.0  
108.0  
135.0  
162.0  
154.0  
Electrical  
The following table lists the electrical specification:  
Video input signals  
Analog RGB, 0.7 Volts +/-5%, 75 ohm input impedance  
Digital DVI-D TMDS, 600mV for each differential line, 50 ohm input  
impedance  
S-video, Y input 1 volt(p-p), C input 0.286 volt(p-p), 75 ohm input  
impedance  
Composite, 1 volt(p-p), 75 ohm input impedance  
Component: Y, Pb, Pr are all 0.5~1volt(p-p), 75 ohm input  
impedance  
Synchronization input signals  
separate horizontal and vertical,  
3.3V CMOS or 5V TTL level, positive or negative sync.  
SOG (Sync on green)  
AC input voltage / frequency / current  
Inrush current  
100 to 240 VAC / 50 or 60 Hz + 3 Hz / 2.0A (Max.)  
120V: 40A (Max.)  
240V: 80A (Max.)  
Physical Characteristics  
The following table lists the physical characteristics:  
Signal cable type  
D-sub: Detachable, Analog, 15pin, shipped attached to the  
monitor  
DVI-D: Detachable, Digital, 24pin, shipped detached from the  
monitor  
S-video: Not included with display  
Composite: Not included with display  
Component: Not included with display  
Dimensions (with stand):  
Height (fully extended in portrait mode)  
584.7 mm (23.0 inches)  
387.9 mm (15.3 inches)  
Height (compressed/locked in landscape  
mode)  
Width  
Depth  
559.7 mm (22.0 inches)  
195.0 mm ( 7.7 inches)  
Weight  
Monitor (Stand and Head)  
8.3 Kg (18.3 lb)  
Monitor Flat panel only (VESA Mode)  
Weight with packaging  
6.5 Kg (14.3 lb)  
11.2 Kg (24.7 lb)  
Environmental  
The following table lists the environmental limitation:  
Temperature:  
Operating  
5° to 35°C (41° to 95°F)  
Non-operating  
Storage: 0° to 60°C (32° to 140°F)  
Shipping: -20° to 60°C(-4° to 140°F)  
Humidity:  
Operating  
10% to 80% (non-condensing)  
Non-operating  
Storage: 5% to 90% (non-condensing)  
Shipping: 5% to 90%(non-condensing)  
Altitude:  
Operating  
3,657.6 m (12,000 ft) max  
12,192 m (40,000 ft) max  
Non-operating  
Thermal dissipation  
375.0 BTU/hour (maximum)  
195.0 BTU/hour (typical)  
Power Management Modes  
If you have VESA's DPMS compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in  
use. This is referred to as 'Power Save Mode'*. If activity from keyboard, mouse or other input devices is detected by the computer, the monitor will  
automatically "wake up".  
The following table shows the power consumption and signaling of this automatic power saving feature:  
VESA Modes  
Horizontal Sync  
Active  
Vertical Sync  
Video  
Active  
Power Indicator  
Green  
Power Consumption  
110W (maximum)*  
Normal  
Active  
operation  
57W (normal)**  
Active-off mode Inactive  
Switch off  
Inactive  
-
Blanked  
-
Amber  
Off  
Less than 2 W  
-
Less than 1 W (at 230 V)  
* With Audio + USB  
** Without Audio + USB  
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.  
Pin Assignments  
VGA Connector  
Pin  
Number  
15-pin Side of the Connected Signal  
Cable  
1
2
3
Video-Red  
Video-Green  
Video-Blue  
4
5
6
7
GND  
Self-test  
GND-R  
GND-G  
8
GND-B  
9
Computer 5V/3.3V  
GND-sync  
GND  
10  
11  
12  
13  
14  
15  
DDC data  
H-sync  
V-sync  
DDC clock  
DVI Connector  
Pin  
Number  
24-pin Side of the Connected Signal  
Cable  
1
TMDS RX2-  
TMDS RX2+  
TMDS Ground  
Floating  
2
3
4
5
Floating  
6
DDC Clock  
DDC Data  
7
8
Floating  
9
TMDS RX1-  
TMDS RX1+  
TMDS Ground  
Floating  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
Floating  
+5V / +3.3V power  
Self test  
Hot Plug Detect  
TMDS RX0-  
TMDS RX0+  
TMDS Ground  
Floating  
Floating  
22  
23  
24  
TMDS Ground  
TMDS Clock+  
TMDS Clock-  
S-video Connector  
Pin Number  
5-pin Side of the Connected  
Signal Cable (Cable not  
included)  
1
2
3
4
5
GND  
GND  
LUMA  
CHROMA  
GND  
Composite Video Connector  
LUMA COMPOSITE CHROMA  
Component Video Connector  
Pin Number  
3-pin Side of the Connected Signal Cable (Cable not  
included)  
1
2
3
Y (Luminance signal)  
Pb (Color differential signal)  
Pr (Color differential signal)  
Universal Serial Bus (USB) Interface  
This monitor supports High-Speed Certified USB 2.0 interface.  
Transfer speed Data Rate Power Consumption  
High speed  
Full speed  
Low speed  
480 Mbps  
12 Mbps  
1.5 Mbps  
2.5W (Max., each port)  
2.5W (Max., each port)  
2.5W (Max., each port)  
USB Upstream Connector  
   
Pin Number  
4-pin Side of the connector  
1
2
3
4
DMU  
VCC  
DPU  
GND  
USB Downstream Connector  
Pin Number  
4-Pin Side of the Signal Cable  
1
2
3
4
VCC  
DMD  
DPD  
GND  
USB Ports  
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1 upstream - rear  
4 downstream - 2 on rear; 2 on left side  
NOTE: USB 2.0 capability requires 2.0 capable computer  
NOTE: The monitor's USB interface works only when the monitor is on or in power save mode, If you switch the monitor off and then on,  
attached peripherals may take a few seconds to resume normal functionality.  
Card Reader Specifications  
Overview  
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The Flash Memory Card Reader is a USB storage device that allows users to read and write information from and into the memory card.  
The Flash Memory Card Reader is automatically recognized by Windows® 2000, XP and Vista.  
Once installed and recognized, each separate memory card (slot) appears as a separate drive/drive letter.  
All standard file operations (copy, delete, drag-and-drop, etc.) can be performed with this drive.  
Features  
The Flash Memory Card Reader has the following features:  
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Supports Windows 2000, XP and Vista operating systems  
No Windows 9X support from Dell  
Mass Storage Class device (No drivers are required under Windows 2000, XP and Vista)  
USB-IF certification  
Supports various memory card media  
   
The following table lists the slot to support what kind of memory card:  
Slot Number  
Flash memory cards type  
1
2
Compact Flash type I/II Card (CF I/II) / CF form factor ATA hard drives to USB 2.0 bus  
Smart Media Card (SMC)  
Memory Stick Card (MS) / High Speed Memory Stick (HSMS) / Memory Stick Pro Card (MS PRO) / Memory Stick Duo (with Adapter)  
Secure Digital Card (SD)/ Mini Secure Digital (with Adapter)/ TransFlash Card (with Adapter)  
MultiMedia Card (MMC) / Reduced Size MultiMedia Card (with Adapter)  
General  
Connection type  
Supported OS  
USB 2.0 High Speed Device (USB Full Speed Device compatible)  
Windows 2000, XP and Vista  
Performance  
Transfer Speed  
Read: 480 Mb/s (max.)  
Write: 480 Mb/s (max.)  
Plug and Play Capability  
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display  
Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. If desired, the user  
can select different settings, but in most cases monitor installation is automatic.  
Caring for Your Monitor  
CAUTION: Read and follow the safety instructions before cleaning the monitor.  
CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.  
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To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the  
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.  
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Use a lightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.  
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.  
Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor.  
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.  
     
Appendix  
Dell™ 2407WFP-HC Flat Panel Monitor  
FCC Identification Information  
FCC Class B  
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction  
manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital  
device pursuant to Part 15 of the FCC Rules.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1. This device may not cause harmful interference.  
2. This device must accept any interference received, including interference that may cause undesired operation.  
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell™ Inc. could void your authority to operate this  
equipment.  
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be  
determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:  
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Reorient the receiving antenna.  
Relocate the system with respect to the receiver.  
Move the system away from the receiver.  
Plug the system into a different outlet so that the system and the receiver are on different branch circuits.  
If necessary, consult a representative of Dell™ Inc. or an experienced radio/television technician for additional suggestions.  
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:  
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Product name: Dell™ 2407WFP-HC  
Model number: Dell™ 2407WFPb  
Company name:  
Dell Inc.  
Worldwide Regulatory Compliance & Environmental Affairs  
One Dell Way  
Round Rock, Texas 78682 USA  
512-338-4400  
NOTE: For Further regulatory information, see your Product Information Guide.  
CAUTION: Safety Instructions  
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical  
hazards, and/or mechanical hazards.  
Read and follow these instructions when connecting and using your computer monitor:  
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To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating  
current (AC) power available at your location:  
¡
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60  
hertz (Hz)), and Taiwan.  
¡
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.  
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Always be sure that your monitor is electrically rated to operate with the AC power available in your location.  
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage  
according to the ranges defined in the "Electrical Specifications" section in the User's Guide.  
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Do not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold.  
Avoid moving the monitor between locations with large temperature differences.  
Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk.  
Do not store or use the monitor in locations exposed to high humidity or dusty environment.  
Do not allow water or other liquids to spill on or into the monitor.  
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.  
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.  
     
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To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.  
Never use your monitor if the power cable has been damaged. Ensure that nothing rests on your computer's cables and that the cables are not located  
where they can be stepped on or tripped over.  
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Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.  
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the  
monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor  
in a bookcase or an enclosed space, be sure to provide adequate ventilation and air flow.  
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Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.  
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and  
contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.  
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Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.  
Locate your monitor near an easily accessible electric outlet.  
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an  
authorized dealer or service center.  
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Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified  
service personnel.  
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources  
of heat.  
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Unplug the monitor when it is going to be left unused for an extended period of time.  
Unplug your monitor from the electric outlet before any service is performed.  
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LAMP(S) INSIDE THIS PRODUCT CONTAIN(S) MERCURY AND MUST BE RECYCLED OR DISPOSED OFF ACCORDING TO LOCAL, STATE OR  
FEDERAL LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE ELECTRONIC INDUSTRIES ALLIANCE AT  
Contacting Dell  
You can contact Dell through the Internet and by phone:  
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For support through the web, go to support.dell.com.  
For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the  
following table.  
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For support by e-mail, see the e-mail addresses listed in the following table.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If  
you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will  
be routed appropriately.  
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For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use,  
contact a local or an international operator.  
NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.  
Country (City)  
International Access Code  
Country Code  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Web and E-Mail Address  
Anguilla  
Online Support  
toll-free: 800-335-0031  
E-mail Address  
Technical Support,  
Customer Service, Sales  
Antigua and Barbuda  
Online Support  
1-800-805-5924  
Technical Support,  
Customer Service, Sales  
Aomen  
Country Code:853  
Technical Support  
toll-free:0800-105  
34 160 910  
Customer Service  
(Xiamen, China)  
Transaction Sales  
(Xiamen, China)  
29 693 115  
Argentina (Buenos Aires)  
Online Support  
   
E-mail for Desktops and  
Portables  
International Access Code: 00  
Country Code: 54  
E-mail for Servers and  
®
EMC Storage Products  
City Code: 11  
Customer Service  
toll-free: 0-800-444-0730  
Technical SupportDell  
PowerApp™, Dell  
toll-free: 0-800-222-0154  
PowerEdge™, Dell  
PowerConnect™, and Dell  
PowerVault™  
Technical Support  
Services  
toll-free: 0-800-444-0724  
Sales  
0-810-444-3355  
Aruba  
Online Support  
toll-free: 800-1578  
Technical Support,  
Customer Service, Sales  
Australia (Sydney)  
Online Support  
support.ap.dell.com  
support.ap.dell.com.contactus  
International Access Code:  
0011  
Technical Support  
Technical Support for XPS  
computers onlycomputers  
only  
Country Code: 61  
toll-free: 1300 790 877  
City Code: 2  
Home and Home Office  
toll-free: 1300-655-533  
toll-free: 1800-633-559  
Medium and Large  
Business  
Small Business, Education,  
Local Government  
toll-free: 1800-060-889  
Customer Service  
Online Support  
toll-free: 1300-662-196  
support.euro.dell.com  
Austria (Vienna)  
08 20 24 05 30 81  
International Access Code:  
900  
Technical Support for XPS  
computers onlycomputers  
only  
Country Code: 43  
Home/Small Business  
Sales  
08 20 24 05 30 00  
City Code: 1  
Home/Small Business Fax  
08 20 24 05 30 49  
08 20 24 05 30 14  
Home/Small Business  
Customer Service  
Home/Small Business  
Support  
08 20 24 05 30 17  
08 20 24 05 30 16  
Preferred  
Accounts/Corporate  
Customer Service  
Preferred  
08 20 24 05 30 17  
Accounts/Corporate  
Support  
Switchboard  
0820 240 530 00  
Bahamas  
Barbados  
Online Support  
Technical Support,  
Customer Service, Sales  
toll-free: 1-866-874-3038  
Online Support  
1-800-534-3142  
Technical Support,  
Customer Service, Sales  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
Online Support  
support.euro.dell.com  
Technical Support for XPS  
computers onlycomputers  
only  
02 481 92 96  
General Support  
General Support Fax  
Customer Service  
Corporate Sales  
Fax  
02 481 92 88  
02 481 92 95  
City Code: 2  
02 713 15 .65  
02 481 91 00  
02 481 92 99  
Switchboard  
02 481 91 00  
Bermuda  
Online Support  
Technical Support,  
Customer Service, Sales  
1-877-890-0751  
Bolivia  
Online Support  
Technical Support,  
toll-free: 800-10-0238  
Customer Service, Sales  
Brazil  
Online Support  
0800 970 3355  
International Access Code: 00  
Country Code: 55  
City Code: 51  
Customer Service and  
Tech Support  
Technical Support Fax  
Customer Service Fax  
Sales  
51 2104 5470  
51 2104 5480  
0800 970 3390  
British Virgin Islands  
Technical Support,  
Customer Service, Sales  
toll-free: 1-866-278-6820  
Brunei  
Technical Support  
(Penang, Malaysia)  
604 633 4966  
Country Code: 673  
Customer Service  
(Penang, Malaysia)  
604 633 3101  
or toll-free: 801 1012  
Transaction Sales  
(Penang, Malaysia)  
604 633 3101  
or toll-free: 801 1012  
Canada (North York,  
Ontario)  
Online Order Status  
support.ca.dell.com  
Online Support  
International Access Code:  
011  
AutoTech (automated  
Hardware and Warranty  
Support)  
toll-free: 1-800-247-9362  
Customer Service  
Home/Home Office  
Small Business  
toll-free: 1-800-847-4096  
toll-free: 1-800-906-3355  
toll-free: 1-800-387-5757  
Medium/Large Business,  
Government, Education  
Hardware Warranty  
Phone Support  
XPS Computers Only  
toll-free: 1-866-398-8977  
Computers for  
toll-free: 1-800-847-4096  
Home/Home Office  
Computers for  
toll-free: 1-800-387-5757  
Small/Medium/Large  
Business, Government  
Printers, Projectors,  
Televisions, Handheld,  
Digital Jukebox, and  
Wireless  
1-877-335-5767  
Sales  
Home and Home Office  
Sales  
toll-free: 1-800-999-3355  
Small Business  
toll-free: 1-800-387-5752  
Medium/Large Business,  
toll-free: 1-800-387-5755  
Government  
Spare Parts and  
Extended Service  
1 866 440 3355  
Cayman Islands  
Online Support  
1-877-262-5415  
Technical Support,  
Customer Service, Sales  
Chile (Santiago)  
Online Support  
Country Code: 56  
Sales and Customer  
Support  
toll-free: 1230-020-3397  
or 800-20-1385  
City Code: 2  
China (Xiamen)  
Online Support  
support.dell.com.cn  
592 818 1350  
Technical Support E-mail  
Customer Service E-mail  
Technical Support Fax  
Country Code: 86  
City Code: 592  
Technical Support XPS  
toll-free: 800 858 0540  
computers only  
Technical Support – Dell™  
Dimension™ and Dell  
Inspiron™  
toll-free: 800 858 2969  
Technical Support Dell  
OptiPlex™, Dell Latitude™,  
and Dell Precision™  
toll-free: 800 858 0950  
Technical Support –  
toll-free: 800 858 0960  
Servers and Storage  
Technical Support –  
Projectors, PDAs,  
toll-free: 800 858 2920  
Switches, Routers, etc.  
Technical Support –  
toll-free: 800 858 2311  
Printers  
Customer Service  
toll-free: 800 858 2060  
592 818 1308  
Customer Service Fax  
Home and Small Business  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
Preferred Accounts  
Division  
Large Corporate  
Accounts GCP  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Large Corporate  
Accounts Key Accounts  
Large Corporate  
Accounts North  
Large Corporate  
Accounts North  
Government and  
Education  
Large Corporate  
Accounts East  
toll-free: 800 858 2020  
Large Corporate  
Accounts East  
Government and  
Education  
toll-free: 800 858 2669  
Large Corporate  
Accounts Queue Team  
toll-free: 800 858 2572  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
Large Corporate  
Accounts South  
Large Corporate Accounts  
West  
Large Corporate  
Accounts Spare Parts  
Colombia  
Online Support  
01-800-915-4755  
Technical Support,  
Customer Service, Sales  
Costa Rica  
Online Support  
0800-012-0231  
Technical Support,  
Customer Service, Sales  
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
Online Support  
support.euro.dell.com  
22537 2727  
Technical Support  
Customer Service  
Fax  
22537 2707  
22537 2714  
Techical Fax  
Switchboard  
Online Support  
22537 2728  
22537 2711  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
support.euro.dell.com  
7010 0074  
Technical Support for XPS  
computers onlycomputers  
only  
Technical Support  
7023 0182  
7023 0184  
Customer Service –  
Relational  
Home/Small Business  
Customer Service  
3287 5505  
Switchboard Relational  
3287 1200  
3287 1201  
Switchboard Fax –  
Relational  
Switchboard –  
Home/Small Business  
3287 5000  
3287 5001  
Switchboard Fax –  
Home/Small Business  
Dominica  
Online Support  
Technical Support,  
toll-free: 1-866-278-6821  
Customer Service, Sales  
Online Support  
Dominican Republic  
1-800-156-1588  
Technical Support,  
Customer Service, Sales  
Ecuador  
Online Support  
Technical Support,  
Customer Service, Sales  
(calling from Quito)  
toll-free: 999-119-877-655-3355  
Technical Support,  
toll-free: 1800-999-119-877-655-3355  
Customer Service, Sales  
(calling from Guayaquil)  
El Salvador  
Online Support  
800-6132  
Technical Support,  
Customer Service, Sales  
Finland (Helsinki)  
Online Support  
support.euro.dell.com  
0207 533 555  
International Access Code:  
990  
Technical Support  
Customer Service  
Switchboard  
Fax  
0207 533 538  
Country Code: 358  
0207 533 533  
City Code: 9  
0207 533 530  
Sales under 500  
employees  
0207 533 540  
Sales over 500  
employees  
0207 533 533  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Online Support:  
support.euro.dell.com  
Technical Support for XPS  
computers only  
0825 387 129  
Home and Small  
Business  
City Codes: (1) (4)  
Technical Support  
Customer Service  
Switchboard  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
Switchboard (calls from  
outside of France)  
Sales  
Fax  
0825 004 700  
0825 004 701  
04 99 75 40 01  
Fax (calls from outside of  
France)  
Corporate  
Technical Support  
Customer Service  
Switchboard  
Sales  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
Fax  
01 55 94 71 01  
Germany (Frankfurt)  
International Access Code: 00  
Country Code: 49  
Online Support  
support.euro.dell.com  
069 9792 7222  
Technical Support for XPS  
computers only  
Technical Support  
069 9792-7200  
0180-5-224400  
City Code: 69  
Home/Small Business  
Customer Service  
Global Segment  
Customer Service  
069 9792-7320  
069 9792-7320  
069 9792-7320  
069 9792-7320  
Preferred Accounts  
Customer Service  
Large Accounts Customer  
Service  
Public Accounts Customer  
Service  
Switchboard  
069 9792-7000  
support.euro.dell.com  
00800-44 14 95 18  
00800-44 14 00 83  
Greece  
Online Support  
Technical Support  
Gold Service Technical  
International Access Code: 00  
Support  
Country Code: 30  
Switchboard  
Gold Service Switchboard  
Sales  
2108129810  
2108129811  
2108129800  
Fax  
2108129812  
Grenada  
Online Support  
toll-free: 1-866-540-3355  
Technical Support,  
Customer Service, Sales  
Guatemala  
Online Support  
1-800-999-0136  
Technical Support,  
Customer Service, Sales  
Guyana  
Online Support  
Technical Support,  
toll-free: 1-877-270-4609  
Customer Service, Sales  
Hong Kong  
Online Support  
support.ap.dell.com  
support.dell.com.cn/email  
00852-3416 6923  
International Access Code:  
001  
Technical Support XPS  
computers only  
Country Code: 852  
Technical Support –  
00852-2969 3188  
Dimension and Inspiron  
Technical Support –  
OptiPlex, Latitude, and  
Dell Precision  
00852-2969 3191  
Technical Support –  
00852-2969 3196  
Servers and Storage  
Technical Support –  
Projectors, PDAs,  
00852-3416 0906  
Switches, Routers, etc.  
Customer Service  
00852-3416 0910  
Large Corporate  
Accounts  
00852-3416 0907  
Global Customer  
Programs  
00852-3416 0908  
Medium Business Division  
00852-3416 0912  
Home and Small Business  
Division  
00852-2969 3105  
India  
Online Support  
support.ap.dell.com  
Portable and Desktop  
Support  
Desktop Support E-mail  
Portable Support E-mail  
Phone Numbers  
080-25068032 or 080-25068034  
or your city STD code + 60003355  
or toll-free: 1-800-425-8045  
Server Support  
E-mail  
Phone Numbers  
080-25068032 or 080-25068034  
or your city STD code + 60003355  
or toll-free: 1800 425 8045  
Gold Support Only  
E-mail  
Phone Numbers  
080-25068033  
or your city STD code + 60003355  
or toll-free: 1-800-425-9045  
XPS Support Only  
E-mail  
Phone Numbers  
080-25068066  
or toll-free: 1-800-425-2066  
Customer Service  
Home and Small Business  
toll-free: 1800-4254051  
Large Corporate Accounts  
toll-free: 1800-4252067  
Sales  
Large Corporate  
Accounts  
1600 33 8044  
Home and Small Business  
Online Support  
1600 33 8046  
support.euro.dell.com  
Ireland (Cherrywood)  
International Access Code: 00  
Country Code: 353  
City Code: 1  
Technical Support  
XPS computers only  
Business computers  
Home computers  
At Home Support  
Sales  
1850 200 722  
1850 543 543  
1850 543 543  
1850 200 889  
Home  
1850 333 200  
1850 664 656  
Small Business  
Medium Business  
Large Business  
Sales E-mail  
1850 200 646  
1850 200 646  
Customer Service  
Home and Small Business  
01 204 4014  
Business (greater than  
200 employees)  
1850 200 982  
General  
Fax/Sales Fax  
Switchboard  
01 204 0103  
01 204 4444  
U.K. Customer Service  
(dial within U.K. only)  
0870 906 0010  
Corporate Customer  
Service (dial within U.K.  
only)  
0870 907 4499  
U.K. Sales (dial within  
U.K. only)  
0870 907 4000  
Italy (Milan)  
Online Support  
support.euro.dell.com  
Home and Small  
Business  
International Access Code: 00  
Country Code: 39  
City Code: 02  
Technical Support  
Customer Service  
Fax  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Switchboard  
Corporate  
Technical Support  
Customer Service  
Fax  
02 577 826 90  
02 577 825 55  
02 575 035 30  
Switchboard  
Online Support  
02 577 821  
Jamaica  
1-800-440-9205  
Technical Support,  
Customer Service, Sales  
(dial from within Jamaica  
only)  
Japan (Kawasaki)  
Online Support  
support.jp.dell.com  
Technical Support XPS  
computers only  
toll-free: 0120-937-786  
International Access Code:  
001  
Technical Support outside  
of Japan XPS computers  
only  
81-44-520-1235  
Country Code: 81  
City Code: 44  
Technical Support –  
Dimension and Inspiron  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside  
of Japan Dimension and  
Inspiron  
Technical Support Dell  
Precision, OptiPlex, and  
Latitude  
toll-free:0120-198-433  
81-44-556-3894  
Technical Support outside  
of Japan Dell Precision,  
OptiPlex, and Latitude  
Technical Support Dell  
PowerApp, Dell  
toll-free: 0120-198-498  
PowerEdge, Dell  
PowerConnect, and Dell  
PowerVault  
Technical Support outside  
81-44-556-4162  
of Japan PowerApp,  
PowerEdge,  
PowerConnect, and  
PowerVault  
Technical Support –  
Projectors, PDAs, Printers,  
Routers  
toll-free: 0120-981-690  
81-44-556-3468  
Technical Support outside  
of Japan Projectors,  
PDAs, Printers, Routers  
Faxbox Service  
044-556-3490  
044-556-3801  
24-Hour Automated  
Order Status Service  
Customer Service  
044-556-4240  
044-556-1465  
Business Sales Division -  
up to 400 employees  
Preferred Accounts  
Division Sales - over 400  
employees  
044-556-3433  
044-556-5963  
Public Sales - government  
agencies, educational  
institutions, and medical  
institutions  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1657  
044-556-2203  
Individual User Online  
Sales  
Individual User Real Site  
Sales  
044-556-4649  
Korea (Seoul)  
Online Support  
support.ap.dell.com  
Technical Support for XPS  
computers only  
toll-free: 080-999-0283  
International Access Code:  
001  
Technical Support,  
Customer Service  
toll-free: 080-200-3800  
Country Code: 82  
Technical Support –  
Dimension, PDA,  
Electronics, and  
Accessories  
toll-free: 080-200-3801  
City Code: 2  
Sales  
toll-free: 080-200-3600  
2194-6202  
Fax  
Switchboard  
2194-6000  
Latin America  
Customer Technical  
Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
Customer Service (Austin,  
Texas, U.S.A.)  
512 728-3619  
Fax (Technical Support  
and Customer Service)  
(Austin, Texas, U.S.A.)  
512 728-3883  
Sales (Austin, Texas,  
U.S.A.)  
512 728-4397  
SalesFax (Austin, Texas,  
U.S.A.)  
512 728-4600  
or 512 728-3772  
Luxembourg  
Online Support  
Support  
support.euro.dell.com  
342 08 08 075  
International Access Code: 00  
Country Code: 352  
Home/Small Business  
Sales  
+32 (0)2 713 15 96  
Corporate Sales  
Customer Service  
Fax  
26 25 77 81  
+32 (0)2 481 91 19  
26 25 77 82  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
Online Support  
support.ap.dell.com  
toll-free: 1 800 885 784  
Technical Support - XPS  
computers only  
Technical Support - Dell  
Precision, OptiPlex, and  
Latitude  
toll-free: 1 800 880 193  
toll-free: 1 800 881 306  
City Code: 4  
Technical Support -  
Dimension, Inspiron, and  
Electronics and  
Accessories  
Technical Support -  
PowerApp, PowerEdge,  
PowerConnect, and  
PowerVault  
toll-free: 1800 881 386  
Customer Service  
toll-free: 1800 881 306(option6)  
Transaction Sales  
Corporate Sales  
Online Support  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
Mexico  
001-866-563-4425  
International Access Code: 00  
Country Code: 52  
Technical Support  
Sales  
50-81-8800  
or 01-800-888-3355  
Customer Service  
Main  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
or 001-800-888-3355  
or001-866-851-1754  
Montserrat  
Online Support  
Technical Support,  
toll-free: 1-866-278-6822  
Customer Service, Sales  
Netherlands Antilles  
Online Support  
001-800-882-1519  
Technical Support,  
Customer Service, Sales  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
Online Support  
support.euro.dell.com  
Technical Support for XPS  
computers only  
020 674 45 94  
Technical Support  
020 674 45 00  
020 674 47 66  
020 674 42 00  
Technical Support Fax  
City Code: 20  
Home/Small Business  
Customer Service  
Relational Customer  
Service  
020 674 4325  
020 674 55 00  
Home/Small Business  
Sales  
Relational Sales  
020 674 50 00  
020 674 47 75  
Home/Small Business  
Sales Fax  
Relational Sales Fax  
Switchboard  
020 674 47 50  
020 674 50 00  
Switchboard Fax  
Online Support  
020 674 47 50  
New Zealand  
support.ap.dell.com  
support.ap.dell.com/contactus  
toll-free: 0800 335 540  
International Access Code: 00  
Country Code: 64  
Technical Support for XPS  
computers only  
Technical Support,  
0800 441 567  
Customer Service, Sales  
Nicaragua  
Online Support  
001-800-220-1377  
Technical Support,  
Customer Service, Salesz  
Norway (Lysaker)  
Online Support  
support.euro.dell.com  
Technical Support for XPS  
computers only  
815 35 043  
International Access Code: 00  
Country Code: 47  
Technical Support  
671 16882  
671 17575  
Relational Customer  
Service  
Home/Small Business  
Customer Service  
23162298  
Switchboard  
671 16800  
671 16865  
Fax Switchboard  
Panama  
Online Support  
011-800-507-1264  
Technical Support,  
Customer Service, Sales  
Peru  
Online Support  
0800-50-669  
Technical Support,  
Customer Service, Sales  
Poland (Warsaw)  
Online Support  
support.euro.dell.com  
57 95 700  
International Access Code:  
011  
Customer Service Phone  
Customer Service  
Sales  
57 95 999  
57 95 999  
Country Code: 48  
City Code: 22  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
57 95 806  
57 95 998  
57 95 999  
Portugal  
Online Support  
support.euro.dell.com  
Technical Support  
Customer Service  
Sales  
707200149  
International Access Code: 00  
Country Code: 351  
800 300 413  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
Puerto Rico  
Online Support  
toll-free: 1-866-390-4695  
or 1-866-851-1760  
Technical Support  
Customer Service and  
Sales  
1-877-537-3355  
St. Kitts and Nevis  
Online Support  
toll-free: 1-866-540-3355  
Technical Support,  
Customer Service, Sales  
St. Lucia  
Online Support  
toll-free: 1-866-464-4352  
Technical Support,  
Customer Service, Sales  
St. Vincent and the  
Grenadines  
Online Support  
toll-free: 1-866-464-4353  
Technical Support,  
Customer Service, Sales  
Singapore (Singapore)  
NOTE: The phone  
numbers in this section  
should be called from  
within Singapore or  
Malaysia only.  
International Access Code:  
005  
Country Code: 65  
Online Support  
support.ap.dell.com  
Technical Support XPS  
toll-free: 1800 394 7464  
computers only  
Technical Support –  
Dimension, Inspiron, and  
Electronics and  
toll-free: 1800 394 7430  
Accessories  
Technical Support –  
OptiPlex, Latitude, and  
Dell Precision  
toll-free: 1800 394 7488  
Technical Support –  
PowerApp, PowerEdge,  
PowerConnect, and  
PowerVault  
toll-free: 1800 394 7478  
Customer Service  
Transaction Sales  
Corporate Sales  
Online Support  
toll-free: 1800 394 7430(option6)  
toll-free: 1 800 394 7412  
toll-free: 1 800 394 7419  
support.euro.dell.com  
02 5441 5727  
Slovakia (Prague)  
International Access Code: 00  
Country Code: 421  
Technical Support  
Customer Service  
Fax  
420 22537 2707  
02 5441 8328  
Tech Fax  
02 5441 8328  
Switchboard (Sales)  
Online Support  
02 5441 7585  
South Africa (Johannesburg)  
International Access Code:  
09/091  
support.euro.dell.com  
011 709 7713  
Gold Queue  
Technical Support  
Customer Service  
Sales  
011 709 7710  
011 709 7707  
Country Code: 27  
City Code: 11  
011 709 7700  
Fax  
011 706 0495  
Switchboard  
011 709 7700  
Southeast Asian and Pacific  
Countries  
Technical Support,  
Customer Service, and  
Sales (Penang, Malaysia)  
604 633 4810  
Spain (Madrid)  
Online Support  
support.euro.dell.com  
Home and Small  
Business  
International Access Code: 00  
Country Code: 34  
City Code: 91  
Technical Support  
Customer Service  
Sales  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Switchboard  
Fax  
Corporate  
Technical Support  
Customer Service  
Switchboard  
Fax  
902 100 130  
902 115 236  
91 722 92 00  
91 722 95 83  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Online Support  
support.euro.dell.com  
77 134 03 40  
Technical Support for XPS  
computers only  
Technical Support  
08 590 05 199  
Relational Customer  
Service  
08 590 05 642  
City Code: 8  
Home/Small Business  
Customer Service  
08 587 70 527  
020 140 14 44  
Employee Purchase  
Program (EPP) Support  
Technical Support Fax  
Sales  
08 590 05 594  
08 587 705 81  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Online Support  
support.euro.dell.com  
0848 33 88 57  
Technical Support for XPS  
computers only  
Technical Support Home  
and Small Business  
0844 811 411  
0844 822 844  
0848 802 202  
0848 821 721  
City Code: 22  
Technical Support –  
Corporate  
Customer Service Home  
and Small Business  
Customer Service –  
Corporate  
Main  
0848 335 599  
022 799 01 90  
Fax  
Sales  
022 799 01 01  
Taiwan  
Online Support  
support.ap.dell.com  
support.dell.com.cn/email  
toll-free: 0080 186 3085  
International Access Code:  
002  
Technical Support XPS  
computers only  
Country Code: 886  
Technical Support –  
OptiPlex, Latitude,  
Inspiron, Dimension, and  
Electronics and  
toll-free: 0080 186 1011  
Accessories  
Technical Support –  
toll-free: 0080 160 1256  
servers and storage  
Customer Service  
toll-free: 0080 160 1250  
(option 5)  
Transaction Sales  
Corporate Sales  
Online Support  
toll-free:0080 165 1228  
toll-free: 0080 165 1227  
support.ap.dell.com  
Thailand  
Technical Support  
(OptiPlex, Latitude, and  
Dell Precision)  
toll-free: 1800 0060 07  
International Access Code:  
001  
Technical Support  
(PowerApp, PowerEdge,  
PowerConnect, and  
PowerVault)  
toll-free: 1800 0600 09  
Country Code: 66  
Customer Service  
toll-free: 1800 006 007  
(option7)  
Corporate Sales  
toll-free: 1800 006 009  
Transaction Sales  
Online Support  
toll-free: 1800 006 006  
Trinidad/Tobago  
1-888-799-5908  
Technical Support,  
Customer Service, Sales  
Turks and Caicos Islands  
Online Support  
Technical Support,  
toll-free: 1-877-441-4735  
Customer Service, Sales  
U.K. (Bracknell)  
Online Support  
support.euro.dell.com  
International Access Code: 00  
Country Code: 44  
Customer Service Online  
support.euro.dell.com/uk/en/ECare/Form/Home.asp  
Sales  
Home and Small Business  
Sales  
0870 907 4000  
01344 860 456  
City Code: 1344  
Corporate/Public Sector  
Sales  
Customer Service  
Home and Small Business  
Corporate  
0870 906 0010  
01344 373 185  
0870 906 0010  
Preferred Accounts (500–  
5000 employees)  
Global Accounts  
01344 373 186  
01344 373 193  
01344 373 199  
Central Government  
Local Government &  
Education  
Health  
01344 373 194  
Technical Support  
XPS Computers Only  
0870 366 4180  
Corporate/Preferred  
Accounts/PAD (1000+  
employees)  
0870 908 0500  
Other Dell Products  
0870 353 0800  
General  
Home and Small Business  
Fax  
0870 907 4006  
Uruguay  
Online Support  
Technical Support,  
toll-free: 000-413-598-2521  
Customer Service, Sales  
U.S.A. (Austin, Texas)  
Dell Services for the Deaf,  
Hard-of-Hearing, or  
Speech-Impaired  
toll-free: 1-877-Dell™TY  
(1-877-335-5889)  
International Access Code:  
011  
Fax  
toll-free: 1-800-727-8320  
support.dell.com  
Country Code: 1  
Technical Support  
XPS  
toll-free: 1-800-232-8544  
toll-free: 1-800-624-9896  
toll-free: 1-800-247-9362  
Home and Home Office  
Portable and Desktop  
AutoTech  
Small Business  
toll-free: 1-800-456-3355  
toll-free: 1-877-671-3355  
Medium and Large  
Business  
State and Local  
Government  
toll-free: 1-800-981-3355  
Federal Government  
Healthcare  
toll-free: 1-800-727-1100  
toll-free: 1-800-274-1550  
toll-free: 1-888-977-3355  
toll-free: 1-800-274-7799  
toll-free: 1-877-459-7298  
K-12 Education  
Higher Education  
Printers, Projectors, PDAs,  
and MP3 Players  
Customer Service  
Automated Order Status  
Small Business  
toll-free: 1-800-624-9897  
toll-free: 1-800-433-9014  
toll-free: 1-800-456-3355  
Medium and Large  
Business  
toll-free: 1-877-671-3355  
toll-free: 1-800-981-3355  
State and Local  
Government  
Federal Government  
Healthcare  
toll-free: 1-800-727-1100  
toll-free: 1-800-274-1550  
toll-free: 1-888-977-3355  
toll-free: 1-800-274-7799  
toll-free: 1-800-695-8133  
K-12 Education  
Higher Education  
Employee Purchase  
Program (EPP)  
Financial Services  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Leases and Loans  
Dell Preferred Accounts  
(DPA)  
Sales  
1-800-289-3355 or 1-800-879-3355  
toll-free: 1-888-798-7561  
Dell Outlet Store  
Software and Peripherals  
Sales  
toll-free: 1-800-671-3355  
U.S. Virgin Islands  
Venezuela  
Online Support  
toll-free: 1-877-702-4360  
Technical Support,  
Customer Service, Sales  
Online Support  
0800-100-4752  
Technical Support,  
Customer Service, Sales  
Setting Up Your Monitor  
Dell™ 2407WFP-HC Flat Panel Monitor  
If you have a DellT desktop with no internet access  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab.  
3. Select Advanced. if you are using Windows XP, click the Adapter tab.  
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).  
5. Follow the directions listed below for your identified Graphics Adapter:  
o
ATI:  
1. ATI Folder on the CD (RADEON & RAGE family only; excludes mobile and FireGL platforms).  
2. Run the installation by double clicking the executable file.  
3. After installing the drivers, attempt to set the resolution to 1920x1200 again.  
o NVidia:  
1. NVidia folder on the CD (GEFORCE & TNT2 family only; excludes mobile and QUADRO chipsets).  
2. Run the installation by double clicking the executable file.  
3. After installing the drivers, attempt to set the resolution to 1920x1200 again.  
NOTE: If you are unable to set the resolution to 1920x1200, please contact DellT to inquire about a Graphics Adapter that supports these resolutions.  
 
Setting Up Your Monitor  
Dell™ 2407WFP-HC Flat Panel Monitor  
If you have a DellT desktop or a DellT portable computer with internet access  
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.  
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920x1200 again.  
NOTE: If you are unable to set the resolution to 1920x1200, please contact DellT to inquire about a Graphics Adapter that supports these resolutions.  
 
Setting Up Your Monitor  
Dell™ 2407WFP-HC Flat Panel Monitor  
If you have non DellT desktop, portable computer, or graphic card  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab.  
3. Select Advanced.  
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).  
5. Please refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).  
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920x1200 again.  
NOTE: If you are unable to set the resolution to 1920x1200, please contact the manufacturer of your computer or consider purchasing a graphics adapter  
that will support the video resolution of 1920x1200.  
 
Setting Up Your Monitor  
Dell™ 2407WFP-HC Flat Panel Monitor  
Important instructions and graphic drivers to set the display resolution to  
1920x1200 (Optimal)  
For optimal display performance while using the Microsoft Windows® operating systems, set the display resolution to 1920 x 1200 pixels by performing the  
following steps:  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab.  
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1920x1200.  
4. Click OK.  
If you do not see 1920x1200 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the  
computer system you are using, and follow the provided directions:  
 
Dell™ 2407WFP-HC Flat Panel Monitor  
Information in this document is subject to change without notice.  
© 2007 Dell Inc. All rights reserved.  
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of  
DellInc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in  
certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product  
meets the ENERGY STAR guidelines for energy efficiency.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any  
proprietary interest in trademarks and trade names other than its own.  
Model 2407WFP-HC  
March 2007  
Rev. A01  
 
Rotating Your Monitor  
Dell™ 2407WFP-HC Flat Panel Monitor  
Changing the Rotation of Your Monitor  
Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted (Tilt) up to avoid hitting the bottom edge of  
the monitor.  
NOTE: To take advantage of the "Display Rotation" function (Landscape versus Portrait view) an updated graphics driver is required for your Dell™  
Computer not included with this monitor. Please download the graphics driver from support.dell.com and refer to the "download" section for "Video  
Drivers" for latest driver updates.  
NOTE: When in "Portrait View Mode", you may experience performance degradation in graphic-intensive applications (3D Gaming etc.)  
Rotating Your Operating System  
After you have rotated your monitor, you need to complete the procedure below to rotate your operating system.  
NOTE: If you are using the monitor with a non-Dell computer, you need to go to the graphics driver website or your computer manufacturer website for  
information on rotating your operating system.  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab and click Advanced.  
3. If you have ATI, select the Rotation tab and set the preferred rotation.  
If you have nVidia, click the nVidia tab, in the left-hand column select NVRotate, and then select the preferred rotation.  
If you have Intel, select the Intel graphics tab, click Graphic Properties, select the Rotation tab, and then set the preferred rotation.  
NOTE: If you do not see the rotation option or it is not working correctly, go to support.dell.com and download the latest driver for your graphics card.  
     
Setting Up Your Monitor  
Dell™ 2407WFP-HC Flat Panel Monitor  
Connecting Your Monitor  
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.  
   
1
2
3
4
5
AC power cord connector  
DC power connector for Dell™ Soundbar  
DVI connector  
VGA connector  
Composite video connector  
6
7
S-Video connector  
Component video connectors  
8
9
USB upstream port  
USB downstream ports  
To connect your monitor to the computer perform the following steps/instructions.  
l
l
Turn off your computer and disconnect the power cable.  
Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your  
computer. Do not use both cables on the same computer. The only case in which both cables can be used is if they are connected to two different  
computers with appropriate video systems. (Graphics are for illustration only. System appearance may vary).  
Connect the upstream USB port (cable supplied) to an appropriate USB port on your computer .  
Connect USB peripherals to the downstream USB ports (rear or side) on the monitor. (See rear or bottom view for details.)  
Plug the power cables for your computer and monitor into a nearby outlet.  
l
l
l
l
Turn on the monitor and computer.  
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.  
Use the cable holder on the monitor stand to neatly organize the cables.  
l
NOTE: If your computer does not support the DVI connector, you can leave the cable unconnected or remove it.  
NOTE: For USB peripherals already connected to your computer, changing the USB connection to your monitor is not necessary.  
Using the Front Panel Buttons  
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,  
an OSD shows their numeric values as they change.  
A
Use Input Source Select button to select between five different video signals that may be connected to your monitor.  
1. VGA input  
2. DVI-D input  
3. S- Video input  
4. Composite video input  
5. Component video input  
Input Source Select  
As you cycle through the inputs you will see the following messages to indicate currently selected input source. It may take  
seconds for the image to appear.  
or  
or  
If either VGA or DVI-D input is selected and both VGA and DVI-D cables are not connected, a floating dialog box as shown  
or  
If either S-Video or Composite input is selected and both cables are not connected or the video source is turned off, the sc  
have an image. If any button is pressed (except power button), the monitor displays the following message:  
   
B
Use this button to activate PIP (Picture-in-Picture) / PBP (Picture-by-Picture) modes adjustment.  
Pressing this button continually cycles the monitor through the following modes : OFF-->PIP-->PBP. You will see the fo  
messages corresponding to the mode selected.  
PIP / PBP Select  
C
The MENU button is used to launch the on-screen display(OSD) and select the OSD Menu. See Accessing the Menu System  
OSD Menu / Select  
D
Use this button for direct access to the "Brightness" and "Contrast" control menu.  
Brightness/Contrast Hot Key  
D
Use these buttons for navigating and adjusting the slider-bar(decrease/increase ranges) controls in the OSD.  
,E  
Down (-) and Up (+)  
E
Use this button to activate automatic setup and adjust menu. The following dialog appears on a black screen as the monit  
to the current input:  
Auto Adjust In Progress  
Auto Adjust  
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can furth  
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.  
NOTE: Auto Adjust will not occur if you press the button while there are no active video input signals or  
attached cables.  
F
The green LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power save mode.  
The Power button turns the monitor on and off.  
Power button  
(with power light indicator)  
Using the OSD  
Accessing the Menu System  
NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The chan  
settings and then wait for the OSD menu to disappear.  
1. Push the MENU button to launch the OSD menu and display the main menu.  
Main Menu for Analog (VGA) Input  
Or  
Main Menu for non Analog (non VGA) Input  
     
NOTE: AUTO ADJUST is only available when you are using the analog (VGA) connector.  
2.Push the  
and  
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table  
for a  
complete list of all the options available for the monitor.  
3.Push the MENU button once to activate the highlighted option.  
4.Push  
and  
button to select the desired parameter.  
5. Push MENU to enter the slide bar and then use the  
and  
buttons, according to the indicators on the menu, to make your changes.  
6.Select the "back" option to return to the main menu or "exit" to exit the OSD menu.  
Icon  
Menu and Submenus  
EXIT  
Description  
Select to exit the main menu.  
BRIGHTNESS  
& CONTRAST  
This menu is to activate Brightness/Contrast adjustment.  
Push  
to go back to the main menu.  
Back  
Brightness Brightness adjusts the luminance of the backlight.  
Push the button to increase brightness and push the  
button to decrease brightness (min 0 ~ max 100).  
Contrast Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.  
Push the button to increase contrast and push the button to decrease contrast (min 0 ~ max 100).  
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.  
Exit Menu  
Push  
to exit the OSD main menu.  
AUTO ADJUST  
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display s  
NOTE: In most cases, Auto Adjust produces the best image for your configuration.  
NOTE: AUTO ADJUST option is only available when you are using the analog (VGA) connector.  
INPUT  
The INPUT SOURCE menu is to select between different video signals that may be connected to your monitor.  
SOURCE  
 
Back Push  
to go back to the main menu.  
VGA  
Select VGA input when you are using the analog (VGA) connector. Push  
to select the VGA input source.  
to select the DVI input source.  
DVI-D  
Select DVI-D input when you are using the Digital (DVI) connector. Push  
S-Video  
Select S-Video input when you are using S-Video connector. Push  
to select the S-Video input source.  
Composite  
Select Composite input when you are using composite video connector. Push  
Select Component input when you are using component video connector. Push  
to select the composite input source  
to select the component input sou  
Component  
Scan for Sources  
Exit Menu  
Push  
Push  
to scan for available input signals.  
to exit the OSD main menu.  
COLOR  
SETTINGS  
Color Settings adjusts the color setting mode and color temperature.  
There are different color setting sub-menus for VGA/DVI-D and Video input.  
Color setting submenu for VGA/DVI-D input  
Back Push  
to go back to the main menu.  
To achieve the different color mode for PC and Mac.  
Color Settings Mode  
(VGA/DVI-D)  
PC Blue: PC Blue is selected to obtain a bluish tint. This color setting is typically used for text based applications (Spr  
Color Adjustment  
PC Red: Red Preset is selected to obtain a redder tint. This color setting is typically used for color intensive applicatio  
etc.).  
PC Custom: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently,  
NOTE: Color temperature is a measure of the 'warmth' of the image colors (red/green/blue). The two available prese  
accordingly. Select each one to see how each range suits your eye....or utilize the 'Custom Color' option to customize  
Color setting submenu for Video/DVI-HD input  
To achieve the different color domain for PC RGB and HD YPbPr (HD YPbPr is suitable for HD video playback over DV  
display over DVI.).  
Return your monitor color settings to those that were set at the time of manufacture.  
Color Format  
(Video/DVI-HD)  
Push  
to exit the OSD main menu.  
Color Reset  
Exit Menu  
IMAGE  
There are 3 image modes for different usage.  
MODES  
Image mode submenu for VGA/DVI-D input  
Image mode submenu  
or  
NOTE: Image modes are different between the VGA/DVI-D and Video inputs  
Back Push  
to go back to the main menu.  
VGA/DVI-D input  
Mode suitable for desktop applications.  
Desktop Mode  
Mode for multimedia applications, eg video playback.  
Mode suitable for gaming applications.  
Multimedia Mode  
Gaming Mode  
Video input  
Theater Mode  
Mode suitable for movie playback.  
Sports Mode  
Nature Mode  
Mode suitable for sports scenes.  
Mode suitable for nature scenes.  
Exit Menu  
Push  
to exit the OSD main menu.  
DISPLAY  
SETTINGS  
Back  
Push  
to go back to the main menu.  
Wide Mode  
Adjust the image ratio as 1:1, aspect or full screen.  
NOTE: Wide Mode adjustment is not required at optimal preset resolution 1920 x 1200.  
H Position  
Use the  
Use the  
and  
and  
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).  
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).  
V Position  
Sharpness  
This feature can make the image look sharper or softer. Use  
Use the Zoom function to zoom in to specific area of interest.  
or  
to adjust the sharpness from '0' to '100' .  
Zoom  
Using the  
and  
keys to zoom in and out.  
Horizontal Pan  
Vertical Pan  
After zooming in, the horizontal and vertical pan function allows you to pan the enlarged image left/right and u  
Use the  
Use the  
and  
and  
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).  
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).  
Pixel Clock  
Phase  
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are acce  
'Image Settings'.  
Use the  
and  
buttons to adjust for best image quality.  
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and the  
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.  
Audio Option  
To turn on or off Audio Power during Power Save mode.  
All the settings related to this monitor.  
Display Info  
Display Reset  
Reset the image to the original factory setting.  
Exit Menu  
Push  
to exit the OSD main menu.  
MENU  
SETTINGS  
Back  
Push  
to go back to the main menu.  
Language  
Language option to set the OSD display to one of five languages (English, Espanol, Francais, Deutsch, Japanese).  
Menu Horizontal  
and  
and  
buttons move OSD left and right.  
buttons move OSD up and down.  
Position  
Menu Vertical Position  
Menu Timer  
OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.  
Use the and buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.  
Transparency  
Menu Rotation  
Menu Lock  
This function is used to adjust the OSD background from opaque to transparent.  
Rotates the OSD by 90 degrees counter-clockwise. Your can adjust according to your Display Rotation.  
Controls user access to adjustments. When 'Yes' (+) is selected, no user adjustments are allowed. All buttons are lo  
NOTE: When the OSD is locked, pressing the menu button will take the user directly to the OSD settings menu, with  
unlock and allow user access to all applicable settings.  
Factory Reset  
DDC/CI  
Reset all OSD settings to the factory preset values.  
DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance etc) t  
disable this feature by selecting "Disable".  
Enable this feature for best user experience and optimum performance of your monitor.  
Push  
to exit the OSD main menu.  
Exit Menu  
PIP  
SETTINGS  
This function brings up a window displaying image from another input source.  
PIP/PBP submenu when PIP/PBP OFF (main source is VGA/DVI-D input)  
PIP/PBP submenu when PI  
or  
PIP/PBP submenu when PIP/PBP ON (main source is VGA/DVI-D input)  
PIP/PBP submenu when PIP  
or  
NOTE: When using DV  
Push  
There is two modes: PIP (Picture in Picture) and PBP (Picture By Picture)  
Use and to browse and to select "Off", "PIP" or "PBP".  
to go back to the main menu.  
Back  
Mode  
When PIP/PBP is activated, select "Swap" to exchange the input source for the main screen and PIP/PBP windo  
When PIP/PBP activated  
Select an input signal for PIP/PBP. (VGA/DVI/S-Video/Composite/Component)  
PIP/PBP Source  
Use  
and  
to browse and  
to select.  
to select.  
to select.  
Select PIP window position.  
Use and to browse and  
PIP Position  
PIP Size  
Select PIP window size.  
Use and to browse and  
Adjust the contrast level of the picture in PIP/PBP Mode.  
reduce the contrast  
PIP/PBP Contrast  
increases the contrast  
This function shifts the color of PIP/PBP image to green or purple. This is used to adjust for desired flesh tone color.  
shifts image color towards green  
PIP/PBP Hue/Tint  
shifts image color towards purple  
Adjust the color saturation of PIP/PBP image.  
makes the image look more monochrome  
makes the image look more colorful  
PIP/PBP Saturation  
Push  
to exit the OSD main menu.  
Exit Menu  
OSD Warning Messages  
Your monitor will prompt you to achieve the best performance when you select PBP. You may see the following messages under certain combinations of input  
sources in PBP mode.  
or  
When the monitor does not support a particular resolution mode you will see the following  
message :  
This means that the monitor cannot synchronize with the signal that it is receiving from the  
computer. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable  
by this monitor. Recommended mode is 1920 X 1200.  
You will see the following message before the DDC/CI function is disabled.  
When monitor enters Power Save mode, the following message appears :  
Activate the computer and wake up the monitor to gain access to the OSD  
If you press any button other than the power button one of the following messages will appear depending on the selected input:  
VGA / DVI-D input  
Video Input  
or  
In PIP mode, when the monitor does not sense the selected second signal input, one of the following messages will appear depending upon the selected  
input as long as the OSD screen is closed.  
1. VGA  
2. DVI-D  
3. S-Video  
4. Composite  
or  
or  
or  
or  
If either VGA or DVI-D input is selected and both VGA and DVI-D cables are not connected, a floating dialog box as shown below appears.  
or  
NOTE: When the cable is connected back to the input of the monitor, any active PIP/PBP window will disappear. Please enter PIP/PBP submenu to bring bac  
NOTE: The PIP/PBP functions can bring up a picture from a second image source. Thus you can watch images from 1 PC source (D-Sub or DVI) and 1 Video S  
functions will not allow for 2 PC sources or 2 Video sources to perform PIP/PBP.  
See Solving Problems for more information.  
Using the Dell™ Soundbar (Optional)  
   
1. Attach mechanism  
2. Headphone connectors  
3. Power indicator  
4. Power/Volume control  
Soundbar Attachment to the Monitor  
NOTE: Soundbar Power Connector - 12V DC output is for optional Dell™ Soundbar only.  
NOTICE: Do not use with any device other than Dell Soundbar.  
1. Working from the rear of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom rear of the monitor.  
2. Slide the Soundbar to the left until it snaps into place.  
3. Connect the Soundbar with the DC power connector.  
4. Insert the mini stereo plug from the rear of the Soundbar into the computer's audio output jack.  
Solving Problems  
Dell™ 2407WFP-HC Flat Panel Monitor  
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.  
Troubleshooting the Monitor  
Self-Test Feature Check  
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly  
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:  
1. Turn off both your computer and the monitor.  
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue  
connector) cables from the back of computer.  
3. Turn on the monitor.  
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.  
While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously  
scroll through the screen.  
or  
4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.  
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.  
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is  
functioning properly.  
NOTE: Self test feature check is not available for S-Video, Composite and Component video modes.  
Common Problems  
The following table contains general information about common monitor problems you might encounter.  
COMMON  
SYMPTOMS  
WHAT YOU  
EXPERIENCE  
POSSIBLE SOLUTIONS  
No Video/ Power LED  
off  
No picture  
l
l
l
Check connection integrity at both ends of the video cable  
Electric outlet verification  
Ensure power button depressed fully  
No Video/ Power LED  
on  
No picture or no  
brightness  
l
l
l
Increase brightness & contrast controls via OSD  
Perform monitor self-test feature check  
Check for bent or broken pins  
Poor Focus  
Picture is fuzzy,  
blurry or  
ghosting  
l
l
l
l
l
Auto Adjust via OSD  
Adjust Phase and Pixel Clock controls via OSD  
Eliminate video extension cables  
Perform monitor reset  
Lower video resolution or increase font size  
Shaky/Jittery Video  
Missing Pixels  
Wavy picture or  
fine movement  
l
l
l
l
l
Auto Adjust via OSD  
Adjust Phase and Pixel Clock controls via OSD  
Perform monitor reset  
Check environmental factors  
Relocate and test in another room  
LCD screen has  
spots  
l
l
Cycle power on-off  
These are pixels that are permanently off and is a natural defect that occurs in LCD technology  
     
Stuck-on Pixels  
LCD screen has  
bright spots  
l
l
Cycle power on-off  
These are pixels that are permanently on and is a natural defect that occurs in LCD technology  
Brightness Problems  
Picture too dim  
or too bright  
l
l
l
Perform monitor reset on "Factory Reset"  
Auto Adjust via OSD  
Adjust brightness & contrast controls via OSD  
Geometric Distortion  
Screen not  
centered  
correctly  
l
l
l
l
Perform monitor reset on "Display Reset"  
Auto Adjust via OSD  
Adjust brightness & contrast controls via OSD  
Ensure monitor is in proper video mode  
NOTE: When using '2: DVI-D', the positioning adjustments are not available.  
Horizontal/Vertical  
Lines  
Screen has one  
or more lines  
l
l
l
l
l
Perform monitor reset on "Display Reset"  
Auto Adjust via OSD  
Adjust Phase and Pixel Clock controls via OSD  
Perform monitor self-test feature check and determine if these lines are also in self-test mode  
Check for bent or broken pins  
NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.  
Sync Problems  
Screen is  
scrambled or  
appears torn  
l
l
l
l
l
l
Perform monitor reset on "Display Reset"  
Auto Adjust via OSD  
Adjust Phase and Pixel Clock controls via OSD  
Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode  
Check for bent or broken pins  
Boot up in the "safe mode"  
LCD Scratched  
Screen has  
scratches or  
smudges  
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Turn monitor off and clean the screen  
For cleaning instruction, see Caring for Your Monitor.  
Safety Related Issues Visible signs of  
smoke or sparks  
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Do not perform any troubleshooting steps  
Monitor needs to be replaced  
Intermittent Problems Monitor  
malfunctions on  
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Ensure monitor is in proper video mode  
Ensure video cable connection to computer and to the flat panel is secure  
Perform monitor reset on "Factory Reset"  
& off  
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode  
Missing Color  
Wrong Color  
Picture missing  
color  
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Perform monitor self-test feature check  
Check connection integrity at both end of the video cable  
Check for bent or broken pins  
Picture color not  
good  
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Change the color to "PC Custom Color" or "MAC Custom Color"  
Adjust R/G/B value of "PC Custom Color" or "MAC Custom Color"  
Change the Color Format to "PC RGB" or "YPbPr" (for Video/DVI-HD inputs)  
Image retention from Faint shadow  
a static image left on from the static  
the monitor for a long image displayed  
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Use the Power Management feature to turn off the monitor at all times when not in use  
Alternatively, use a dynamically changing screensaver  
period of time  
appears on the  
screen  
Video Problems  
COMMON SYMPTOMS  
WHAT YOU EXPERIENCE  
POSSIBLE SOLUTIONS  
l Check Video Input Selection  
No Video  
No signal indicator is displayed  
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Composite: Yellow colored RCA jack  
S-Video: Typically a round 4 pin jack  
Component: Red, Blue, Green colored RCA jacks  
Low Quality DVD  
playback  
Picture not crisp and some color  
distortion  
l Check DVD connection  
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Composite gives good picture  
S-Video gives better picture  
Component: Red, Blue, Green colored RCA jacks  
Blinking Video  
Video is blinking or discontinuous  
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Check DVD connection  
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Composite gives good picture  
S-Video gives better picture  
Component: Red, Blue, Green colored RCA jacks  
Check if DVD player is HDCP compliant.  
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Some non-compliant players may exhibit blinking video and others will display a  
raster screen.  
   
NOTE: When choosing S-Video, Composite or Component video, Auto Adjust function is not available.  
Product Specific Problems  
SPECIFIC SYMPTOMS  
WHAT YOU EXPERIENCE  
POSSIBLE SOLUTIONS  
Screen image is too small  
Image is centered on screen, but does not fill entire  
viewing area  
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Perform monitor reset on "Factory Reset"  
Cannot adjust the monitor with  
the buttons on the front panel  
OSD does not appear on the screen  
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Turn the monitor off and unplug the power  
cord and then plug back and power on  
The monitor will not go into  
power saving mode.  
No picture, the LED light is green. When press "+",  
"-" or "Menu" key, the message " No S-Video input  
signal ", " No Composite input signal " or " No  
Component input signal " will appear.  
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Move mouse or hit any key on the  
keyboard on the computer or activate  
video player, then access the OSD to set  
Audio to " off " state.  
No Input Signal when user  
controls pressed  
No picture, the LED light is green. When press "+",  
"-" or "Menu" key, the message " No S-Video input  
signal ", " No Composite input signal " or " No  
Component input signal " will appear.  
Check the signal source Make sure the  
Computer is not in power saving by moving  
mouse or pressing any key on the  
keyboard.  
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Check to make sure Video Source to S-  
Video, Composite or Component is  
powered and playing video media.  
Check whether the signal cable is plugged  
in and seated properly. Re-plug the signal  
cable if necessary.  
Re-boot the computer or video player.  
The monitor will not fill the entire The picture can't fill the height or width of the  
screen. screen.  
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Due to the non-standard formats of DVDs,  
the monitor may not show the full screen  
pictures.  
NOTE: When choosing DVI-D mode, Auto Adjust function is not available.  
Universal Serial Bus (USB) Specific Problems  
SPECIFIC SYMPTOMS  
WHAT YOU EXPERIENCE  
POSSIBLE SOLUTIONS  
USB interface is not working  
USB peripherals are not working  
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Check that your monitor is powered ON.  
Reconnect the upstream cable to your computer.  
Reconnect the USB peripherals (downstream connector).  
Switch off and then turn on the monitor again.  
Reboot the computer.  
High Speed USB 2.0 interface is High Speed USB 2.0 peripherals working slowly or  
slow. not at all.  
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Check that your computer is USB 2.0 capable.  
Verify USB 2.0 source on your computer.  
Reconnect the upstream cable to your computer.  
Reconnect the USB peripherals (downstream connector).  
Reboot the computer.  
Troubleshooting the Dell™ Soundbar  
COMMON  
WHAT YOU EXPERIENCE  
POSSIBLE SOLUTIONS  
SYMPTOMS  
No Sound  
No power to Soundbar - the  
power indicator is off.  
(built-in DC power supply. i.e.  
2407WFP-HC)  
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the  
power indicator (green LED) on the front of the Soundbar is illuminated.  
Confirm that the power cable from the Soundbar is plugged into the monitor.  
Confirm that the monitor has power.  
If the monitor has no power, see Monitor Specific Troubleshooting for monitor common  
problem.  
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No Sound  
Soundbar has power - power  
indicator is on.  
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Plug the audio line-in cable into the computer's audio out jack.  
Set all Windows volume controls to their maximum.  
Play some audio content on the computer (i.e. audio CD, or MP3).  
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.  
Clean and reseat the audio line-in plug.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Distorted Sound  
Computer's sound card is used  
as the audio source.  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.  
Set all Windows volume controls to their midpoints.  
       
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Decrease the volume of the audio application.  
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.  
Clean and reseat the audio line-in plug.  
Troubleshoot the computer's sound card.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Distorted Sound  
Other audio source is used.  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the audio source.  
Decrease the volume of the audio source.  
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.  
Clean and reseat the audio line-in plug.  
Unbalanced Sound  
Output  
Sound from only one side of  
Soundbar  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the sound card or  
audio source.  
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Set all Windows audio balance controls (L-R) to their midpoints.  
Clean and reseat the audio line-in plug.  
Troubleshoot the computer's sound card.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Low Volume  
Volume is too low.  
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Clear any obstructions between the Soundbar and the user.  
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.  
Set all Windows volume controls to their maximum.  
Increase the volume of the audio application.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Troubleshooting the Card Reader  
NOTICE: Do not remove the device while reading or writing media. Doing so may cause loss of data or malfunction in the media.  
Problem  
Cause  
Solution  
Drive letter is not assigned.  
(Windows XP only)  
Conflict with network drive letter.  
A. Right-click My Computer on the desktop, and then click Manage. Under  
Computer Management, click Desk Management.  
B. In the list of drives in the right panel, right-click Removable Device and th  
click Change Drive Letter and Paths.  
C. Click Change, and in the drop-down box, specify a drive letter for the  
Removable Device, choosing one that is not assigned to the mapped netwo  
drives.  
D. Click OK, and then click OK again  
Drive letter is assigned, but the  
media is not accessible  
The media needs reformatting.  
Right-click the drive in Explorer and choose Format from the resulting menu.  
The media has been ejected during Displays the error message, "Error copying Reinsert the media and write or erase again.  
writing or erasing.  
file or folder."  
Format the media for writing or erasing the same folder or file name.  
Displays the error message, "Cannot write  
folder (folder name) or file (file name),"  
during writing, or, "Cannot remove folder  
(folder name) or file(file name),". While  
erasing, you cannot write or erase in the  
same folder or file name.  
Despite the disappearance of the  
pop-up window, the media has  
been ejected while the LED was  
blinking.  
Although the pop-up window disappears  
during writing, if you eject your media  
while the LED is still blinking, then you  
cannot complete your action on the media.  
Format the media for writing or erasing the same folder or file name.  
Cannot format or write on the  
media.  
Write protect switch is enabled.  
Verify that the write- protect switch of the media is unlocked.  
   
Using Your Adjustable Monitor Stand  
Dell™ 2407WFP-HC Flat Panel Monitor  
Attaching the Stand  
1. Place the stand on a flat surface.  
2. Fit the groove on the back of the monitor onto the 2 tabs of upper stand.  
3. Lower the monitor so that the monitor mounting area snaps on or locks to stand.  
Organizing Your Cables  
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the Cable  
management hole to neatly organize all cables as shown above.  
Using the Tilt, Swivel and Vertical Extension  
Tilt/Swivel  
With the built-in pedestal, you can tilt and/or swivel the monitor for the most comfortable viewing angle.  
       
NOTE: Stand is detached and extended when the monitor is shipped from the factory.  
Vertical Extension  
Stand extends vertically up to 100mm via the Lock down / release button.  
NOTE: If locked in the down position, push the monitor down. Press the Lock down / release button on the bottom rear of  
stand to unlock the monitor. Lift the monitor up and extend the stand to the desired height.  
NOTICE: Before relocating or moving the monitor to a different location, make sure that the stand is locked down. To lock it down, lower the height of  
the panel until it clicks and is locked into place.  
Removing the Stand  
After placing the monitor panel on a soft cloth or cushion, press and hold the Monitor Lock / Release Button, and then remove the stand.  
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.  
   

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