Max™ Wireless
Installation & Operation Manual
ClearOne Communications, Inc. ~ 1825 Research Way, Salt Lake City, UT 84119 ~ tel 1-800-945-7730 ~ fax 1-800-933-5107
3
Getting Started
Getting Started
2
•
This product should be operated only from the type of power source indicated on the
marking label. If you are not sure of the type of power supply in your location, consult
your dealer or local power company.
Unpacking
Carefully place the conferencing pod and base unit on a level surface. Ensure you
have received all items shown below.
•
•
Do not overload wall outlets and extension cords as this can result in the risk of fire or
electric shock.
Never push objects of any kind into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that could result in a risk of fire or electric
shock.
The power cord is not included with Max Wireless/MaxAttach Wireless base units that
plug directly into an electrical outlet.
•
•
Never spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this product. Opening or removing
covers may expose you to dangerous voltages or other risks. Incorrect reassembly can
cause electric shock during subsequent use.
•
Unplug this product from the wall outlet and battery source and refer servicing to quali-
fied service personnel under the following conditions:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
Manual on CD
Conferencing pod(s)
Power Cord
Base unit
Quick start guide
c. If the product does not operate normally by following the operating instructions.
d. If the product has been dropped or damaged.
e. If the product exhibits a distinct change in performance.
Telephone cord
Battery pack(s) Power Supply Retainer(s) Power supply/charger(s)
•
Avoid using a telephone during an electrical storm.There may be a remote risk of electric
shock from lightning.
•
•
Do not use this product to report a gas leak in the vicinity of the leak.
Figure 1. Max Wireless parts
Do not use this product near intensive care medical equipment or by persons with pace-
makers.
ClearOne is not responsible for product damage incurred during shipment. You must
make claims directly with the carrier. Inspect your shipment carefully for obvious signs
of damage. If the shipment appears damaged, retain the original boxes and packing material
for inspection by the carrier. Contact your carrier immediately.
•
•
Due to the radio signals between base station and POD, wearers of hearing aids may expe-
rience interference in the form of a humming noise.
This product can interfere with electrical equipment such as answering machines,TV sets,
radios, computers and microwave ovens if placed too close.
The MaxAttach Wireless model contains two pods, two battery packs, and two power
supply/chargers & retainers. For more information on MaxAttach Wireless, see page 12.
To reduce the risk of fire or injury to persons, read and follow these instructions:
Telephone wiring and jack information
•
•
•
Use caution when installing or modifying telephone lines.
Never install telephone wiring during an electrical storm.
!
Important safety information
Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
Read the safety instructions before first use of this product.This conferencing phone
is not designed for making emergency telephone calls when the power fails. Make
alternative arrangements for access to emergency services.
•
Never touch uninsulated telephone wires or terminals unless the telephone line is discon-
nected at the network interface.
Batteries
•
•
•
Read and understand all instructions.
•
•
•
Disconnect the product from wall outlet when replacing the battery pack.
Follow all warnings and instructions marked on the product.
Use only the battery pack type listed in this manual. Do not use lithium batteries.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
Do not dispose of the battery pack in a fire, as they can explode. Check with local codes
for battery disposal regulations.
•
•
•
•
Do not use this product near water, for example, near a bathtub, washbowl, kitchen sink,
or laundry tub, in a wet basement, or near a swimming pool.
•
•
Do not open or mutilate the battery pack. Released electrolyte is corrosive and can cause
damage to the eyes or skin. It can be toxic if swallowed.
Do not place this product on an unstable cart, stand, or table.The product may fall,
causing serious damage to the product.
Avoid contact with rings, bracelets, keys or other metal objects when handling the battery
pack.These objects could short out the batteries or cause the conductor to overheat,
resulting in burns.
Slots and openings in the cabinet and the back or bottom are provided for ventilation, to
protect it from overheating, these openings must not be blocked or covered.
•
Do not attempt to recharge the battery pack by heating it. Sudden release of battery
electrolyte can cause burns or irritation to the eyes or skin.
This product should never be placed near or over a radiator or heat register.This product
should not be placed in a built-in installation unless proper ventilation is provided.
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5
Getting Started
Getting Started
4
•
•
•
•
Observe the proper polarity, or direction, of any battery. Reverse insertion of the battery
pack can result in leakage or explosion.
2. Connect the battery pack plug into the port in the compartment, insert the
battery pack, and slide the cover back into place.
Remove the battery pack if you do not plan to use the product for several months at a
time.The batteries could leak over that time.
CAUTION: Use only the battery pack that came with this unit. Replace only with a
same or equivalent type recommended by manufacturer. There is risk of
explosion if battery is replaced by an incorrect type.
!
Discard any “dead” battery pack as soon as possible because they are likely to leak into
the product.
Do not store this product or the battery pack in a high temperature area. Battery packs
3. Connect the power adapter to the conferencing pod and plug it into an
electrical outlet.This will charge the battery pack.
Battery packs must be charged at least 15 hours prior to first use.
CAUTION: Use only the power adapter that came with this unit. Using other adapters
may damage the unit.
!
MAX Plus Wireless
Pod Unit
Cable Retainer Unit
Figure 3. Connecting
power supply
stored in a freezer or refrigerator should be protected from condensation during storage
and defrosting. Battery packs should be stabilized at room temperature before using.
•
Your battery pack is rechargeable and can be recycled once it outlives its usefulness.
Depending upon your local and state law, it might be illegal to dispose of this battery into
a municipal waste system. Check with your local solid waste company for more informa-
tion on your recycling options for the battery pack.
Save these instructions
4. Connect one end of the telephone cable into the phone jack on the back of the
base unit and the other end into a wall jack.
Getting Started
Connecting your conferencing phone
1. Slide the cover off the battery compartment on the bottom of the pod.
Figure 4. Connecting
the base unit
In Use and
Power LEDs
Paging button
5. Connect a recording device to the 2.5mm mono audio jack (if desired).
6. Connect the power cord to the base unit and plug it into an electrical outlet.
The base unit may be located up to 150 feet from the conferencing pod.
Figure 2. Connecting the battery pack
The power cord is not included with Max Wireless/MaxAttach Wireless base units that
plug directly into an electrical outlet.
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7
Getting Started
Getting Started
6
You can also predial the number while in Standby (inactive) mode and press the
ON/OFF key to connect the call. Press and hold the pound key (#) to enter a pause in
the dialing string.
Connecting to a digital phone line
If you have digital (PBX) telephone service, you will need a digital-to-analog tele-
phone line converter. For more information, contact ClearOne technical support.
Elapsed time is shown in minutes and seconds until one hour passes.Then elapsed
time is shown in hours and minutes.
Phone Jack
Electrical
To answer a call
Outlet
• Press any key (except the star “*” key, MUTE, VOLUME UP or VOLUME
DOWN) on the keypad to answer the call. When there is an incoming call, the
phone rings and the LEDs on the phone and the phone icon on the LCD
screen flash.
Digital, PBX,
or Multi-line phone
AC Adapter
Phone icon
KONEXX KONFERENCE
Digital-to-Analog
Converter
Figure 7. Incoming call
Base Unit
Handset
To end a call
• Press the ON/OFF key.This will disconnect the call and return the phone to
Figure 5. Connecting the base unit to digital-to-analog converter
Standby mode.
1. Connect one end of the telephone cable into the phone jack on the back of the
base unit and the other end into the digital-to-analog converter.
To redial a number
1. Press the ON/OFF key.You will hear a dial tone.
2. Connect the converter's power adapter into an electrical outlet.
2. Press REDIAL to dial the last number called.
3. Connect a second telephone cable from the converter to a digital or PBX
phone. Consult the converter user manual for more information.
You can also press REDIAL while in Standby mode to display the last number called.
To connect the call, press the ON/OFF key.
4. Plug the base unit into an electrical outlet.The base unit may be located up
to 150 feet/45.7 meters from the conferencing pod.
To adjust ringer volume
Using your Max Wireless conferencing phone
• While the phone is ringing, press VOLUME UP or VOLUME DOWN.
• While the phone is inactive, press VOLUME UP or VOLUME DOWN.The ringer
To make a call
melody will play once at the new level.
1. Press the ON/OFF key.You will hear a dial tone.
To mute the call
• Press MUTE to mute the call.
2. Dial the number as you would on a standard phone. The number is displayed
on the LCD screen.
• Press again to unmute.
Phone icon
To make a call using the Phonebook
1. Press the ON/OFF key.You will hear a dial tone.
2. Press PHONEBOOK.
3. Press the number key (0-9) that corresponds with the location of the stored
phone number you want to dial.This feature must be programmed before use.
See page 8.
Call timer
Approximate
talk-time remaining
Figure 6. LCD screens
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9
Getting Started
User Options
8
When more than 18 characters are entered, a scroll button will appear on the LCD
display and the numbers will scroll from right to left.
To store a number in the phonebook
1. Enter the phone number you want to store while conferencing pod is in
Standby mode.
To send a Flash signal
If your telephone service includes call transfer, call waiting, or conference calling,
you can use the Flash key. Refer to your local telephone service for details.
2. Press and hold the PHONEBOOK/EDIT key until the Phonebook and Program
icons appear on the LCD screen.
Phonebook and Program icons
To display your local number during a call
• Press CLEAR.The phone number will appear. After several seconds, the call
timer will return.
To adjust loudspeaker volume
• Press the VOLUME UP key while on a call to increase volume.
Figure 8. Adding Phonebook entries
• Press the VOLUME DOWN key while on a call to decrease volume.
3. Assign a Phonebook location (0–9) by pressing the corresponding number key.
4. Press PHONEBOOK again to save the entry.You will hear a confirmation tone.
5. To exit Phonebook Edit mode before saving the entry, press CLEAR.
To turn the ringer on/off
• Press and hold the star (*) key.The Ringer Off icon will illuminate when
ringer is turned off.The icon will not appear when the ringer is on.
Press & hold the “1” key to enter a hyphen or the “*” key to enter a space in the num-
ber. Use CLEAR to delete the old number before entering a new number.
Ringer Off
To access your conferencing services provider
Figure 9. Ringer Off icon.
When the ringer is off, LEDs & the
phone icon will flash to indicate
incoming call.
• Press the CONFERENCE key.This feature must be programmed before use.
See page 10.
To access your service center
• While in Standby mode, press and hold the 0 key for 2 seconds.This feature
To mute during ringing
must be programmed before use. See page 10.
•
Press the star (*) or the MUTE key to mute the ringer for the duration of the ringing.
Programming features
User Options
Call features
To allow for individual preferences and enhance ease of use, seven features can be
programmed: Ringer melody, dialing mode, flash duration, local phone number, con-
ferencing services number, service center number, and AGC/ALC.You may also
restore factory defaults.
In addition to the basic phone operations described in the previous section, you can
perform any of the following functions during a call: change to pulse dialing, send a
flash signal, display phone number, adjust speaker volume, or turn on/off the ringer.
To change ringer melody
1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD
To use pulse dialing
screen.
The Max Wireless uses tone dialing by default.You can temporarily change to pulse
dialing during a call.
Program icon
• Press the star (*) key. A special character will appear. All numbers entered
after this character will use pulse dialing. When the call is finished, the dialing
mode will revert to tone.
Figure 10. Programming options
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11
User Options
User Options
10
4. Enter the phone number.
2. Press 1 to enter the Ringer Melody menu.There are five available melodies.
5. Press REDIAL/PROG to save the number. Press CLEAR to exit.
3. Press REDIAL/PROG.The current melody selection will flash.
4. Press keys 1–5 to play the corresponding melody.The selected melody will
Press & hold the “1” key to enter a hyphen or the “*” key to enter a space in the num-
ber. Use CLEAR to delete the old number before entering a new number.
play once.
5. Press REDIAL/PROG to save the selection. Press CLEAR to exit programming.
To program service center number
1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD
To change dialing mode
1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD
screen.
2. Press 6 to enter the service center menu.
screen.
3. Press REDIAL/PROG
.
2. Press 2 to enter the Dialing Mode menu.There are two dialing modes: tone
4. Enter the number you want the 0 key to dial.
and pulse.The current dialing mode will be displayed (T for tone, P for pulse).
5. Press REDIAL/PROG to save the number. Press CLEAR to exit.
3. Press REDIAL/PROG.The current mode will flash.
4. Press 1 to select tone or 2 to select pulse.
Press & hold the “1” key to enter a hyphen or the “*” key to enter a space in the num-
ber. Use CLEAR to delete the old number before entering a new number.
5. Press REDIAL/PROG to save the selection. Press CLEAR to exit.
To restore factory defaults
1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD
To change flash duration
1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD
screen.
screen.
2. Press and hold the 9 key.The number 8 will be displayed across the LCD
2. Press 3 to enter the Flash Duration menu.The current duration will be
displayed in milliseconds.There are five duration settings: 600, 300, 150, 100
and 80.
screen.
3. Press REDIAL/PROG to confirm selection. Press CLEAR to exit.
3. Press REDIAL/PROG.The current duration will flash.
4. Press keys 1–5 to select a new duration setting.
To program the Automatic Gain Control (AGC) and Automatic Level
Control (ALC) settings
1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD
5. Press REDIAL/PROG to save the selection. Press CLEAR to exit.
screen.
To program local phone number
2. Press and hold the 8 key.The current AGC
1. Press and hold REDIAL/PROG until the Program icon appears on the LCD screen.
setting number will be displayed on the LCD
screen.
Setting Speaker Microphone
2. Press 4 to enter the user phone number menu.
AGC
ALC
3. Press REDIAL/PROG
.
1
2
3
4
On
On
Off
Off
On
Off
On
Off
3. Press REDIAL/PROG.The current setting
3. Enter the local phone number.
number will flash.
4. Press REDIAL/PROG to save the number. Press CLEAR to exit.
4. Enter a new setting number using the table.
Press & hold the “1” key to enter a hyphen or the “*” key to enter a space in the num-
ber. Use CLEAR to delete the old number before entering a new number.
5. Press REDIAL/PROG to confirm selection.
Press CLEAR to exit.
To program Conference number
1. Press and hold REDIAL/PROG until the Program icon appears on the LCD screen.
2. Press 5 to enter the Conference menu.
3. Press REDIAL/PROG
.
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User Options
User Options
12
Tones and alerts
During a call
• Changing the speaker volume, and muting or unmuting the microphone, causes
both pods to change simultaneously.
Tone/Alert
Not powered
Description
• If one pod loses its link to the base due to low battery power or being moved
out of range, the call will continue on the other pod.
If the base unit is not powered, you will hear a beeping sound
when you press the Phone key.
A tone will play upon successful programming entry.
Confirmation
Reject
Ending a call
A tone will play if you attempt to do any of the following:
• enter an invalid programming entry
• use a speed dial key that has not been programmed
(One-Touch Conferencing or service center)
• enter a 45th digit when predialing
• Pressing ON/OFF on either pod ends the call and places both pods into stand-
by mode, ready for another call.
• enter a 17th digit for user phone number
• enter a 31st digit for speed dial key (One-Touch
Conferencing or service center)
Maintenance
Low Battery
Out of Range
Paging
An alert will sound every 60 seconds when batteries require
charging and conferencing pod is in Phone mode.
Caring for your Max Wireless
•
•
•
Follow all warnings and instructions marked on your Max Wireless.
An alert will sound every 30 seconds when conferencing pod is
too far from base unit and in Phone mode.
Unplug base unit and conferencing pod from the wall outlet before cleaning.
Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the
outside of your conferencing pod or base unit and power supply.
When the Page button on the base unit is pressed, the
conferencing pod will beep loudly for 30 seconds or until any
key on the keypad is pressed.
!
Electrical considerations
•
•
Use only the power adapter that comes with your conferencing phone.
Use only the battery pack that ships with your phone.
MaxAttach Wireless
Troubleshooting
If you are having trouble with your Max Wireless, it might be improperly set up or other
equipment might be malfunctioning.To begin, check for the following or consult the chart on
the next page:
Using the MaxAttach Wireless Conferencing System
The MaxAttach Wireless is a dual-pod conferencing system.The MaxAttach Wireless
conferencing pods function only with their associated base unit.The base unit and
conferencing pods are programmed at the factory and have matching serial numbers:
the serial number for the base is found on a label on the back of the base and the
serial number for the pods is found on a label on the bottom of each pod.
•
The Max Wireless base unit is plugged into the proper volt electrical outlet and its power
light is on.
•
•
•
The battery pack in the pod section is fully charged and plugged in correctly.
The telephone cord from the base unit is securely connected to the telephone wall jack.
The equipment the other party is using is comparable in quality to your Max Wireless con-
ferencing phone and is working properly.While the Max Wireless works with lower quality
products, the quality of the conference will be impacted if the party you are conferencing
with has poor quality equipment.
There are a few minor differences between single-pod and dual-pod operation, as
detailed in the following paragraphs.
Answering a call
• Both pods ring during an incoming call. Each pod’s ringer melody and volume
depends on that pod’s settings. Pressing ON/OFF on either pod activates both
pods.
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15
Maintenance
Appendix
Appendix
14
Try this
If you hear
It could be that
Pod section is out of
range
Move pod section closer to the
base unit.
Beeping sound
before dialing
Specifications
Base unit is not powered.
Make sure base unit is plugged
into a power outlet and the
Power LED is lit.
DIMENSIONS (W x D x H)
Phone section: 10.5" x 10.5" x 3"
(26.7 cm x 26.7 cm x 7.6 cm)
Base unit: 4.25" x 5.5" x 2.5"
(10.8 cm x 14 cm x 6.4 cm)
RADIO FREQUENCY
2.4 GHz WDCT
1.8 GHz DECT
(4) 32kbps full duplex
No dial tone
Base unit is not
connected to telephone
jack.
Connect the base unit to the
telephone jack using the
supplied telephone cable.
RECORD OUTPUT
Connector: 2.5 mm mono audio
jack
WEIGHT
Phone section: 2.7 lb (1.2 kg)
Base unit: .6 lb (0.27 kg)
Shipping: 10 lb (4.5 kg)
You are not using an
analog phone line.
Check that you are using an
analog phone line. Consult your
IT department for help.
Impedance: <1000 ohms
Bandwidth: 200Hz–3.3kHz
Dynamic Range: 60dB
THD <.01%
ENVIRONMENTAL
Place the call again to see if
another line provides a better
connection.
You have a bad
telephone connection.
Static or noise
Operating Temperature: 0–50° C
(32–122° F)
Storage temperature: 5–70° C
(41–158° F)
Operating Humidity: 15 to 80%
Storage humidity: 10 to 90%
ECHO CANCELLATION
Tail Time: 60 mS x 3
Plug a working phone into the
phone jack. If the line is still
noisy, call your telephone
company.
You have a bad
telephone line.
NOISE CANCELLATION
Dynamic noise cancellation
POWER
The other party's room
is too noisy.
Ask the other party to turn off
noisy equipment.
CERTIFICATIONS
Pod section:
FCC Part 15/ICES-003 Class A
FCC Part 15 Subpart C/RSS-210
FCC Part 68/IC CS-03
CE
Custom battery pack with nickel
metal hydride batteries, 7.2 V
2200 mAh
12 hours continuous talk time
(typical)
The dialing mode (tone
or pulse) is set
incorrectly for your
service.
See page 10 for instructions
on changing the dialing mode.
Calls can come
in, but you can't
dial out.
UL, C-UL Certified
WARRANTY
2 Years
Base unit:
Auto-adjusting power module;
100–240VAC; 50/60 Hz
Building construction is
limiting phone range.
Move base unit closer to the phone.
Poor audio
MODELS
The equipment on the
far end is of lesser quality.
The equipment should be upgraded.
Participants can try sitting closer
to equipment and eliminate
background noises.
Max Wireless WDCT*
Max Wireless DECT*
TELEPHONE CONNECTION
Analog PBX or PSTN line
RJ-11C/CA11A, –12dBm nominal
KEYPAD
Alphanumeric standard keypad
LOUDSPEAKER VOLUME
90 dBspl A weighted @ 1 ft
Bandwidth: 200Hz - 3.3kHz
*Call your sales representative for part numbers.
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17
Appendix
Appendix
Notice
16
Compliance
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 Rules and Requirements adopted by the ACTA.
A compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.
FCC Part 15/ICES-003 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules and Industry Canada ICES-003.These limits are
designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residen-
tial area is likely to cause harmful interference, in which case the user will be required to cor-
rect the interference at his/her own expense.
If you experience problems with this equipment, contact ClearOne Communications, 1825
Research Way, Salt Lake City, Utah 84119, or by phone at (801) 975-7200 for repair and
warranty information. If the trouble is causing harm to the telephone network, the telephone
company may request you remove the equipment from the network until the problem is
resolved.
Operation is subject to the following two conditions: (1) This device may not cause interference,
and (2) This device must accept any interference including interference that may cause unde-
sired operation of the device.
No user serviceable parts are contained in this product. If damage or malfunction occurs, con-
tact ClearOne Communications for instructions on its repair or return.
This equipment cannot be used on telephone company provided coin service. Connection to
Party Line Service is subject to state tariffs.
Changes or modifications not expressly approved by ClearOne Communications could void the
user's authority to operate the equipment.
IC Compliance
IC: 1970A-910158
FCC Part 15 Subpart C/RSS-210
Noise
Ringer Equivalence Number (REN): 0.1B(ac)
Electrical pulse noise is present in most businesses at one time or another. This is most intense
during electrical storms. Certain kinds of electrical equipment, such as light dimmers, fluores-
cent bulbs, motors, fans, etc., also generate pulse noise. Because radio frequencies are suscepti-
ble to this, you may on occasion hear pulse noise through the speaker, this is usually only a
minor annoyance and should not be interpreted as a defect of the unit.
Notice
The term "IC" before the certification/registration number signifies that Industry of Canada
technical specifications were met.
This certification means that the equipment meets certain telecommunications network protec-
tive operational and safety requirements.The Department does not guarantee the equipment will
operate to the user's satisfaction.
RF Radiation Exposure
This equipment complies with FCC RF Radiation Exposure limits set forth for the uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20
centimeters between radiator and your body.
The REN is used to determine the quantity of devices, which may be connected to the telephone
line. Excessive RENs on the telephone line may result in the devices not ringing in response to
an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0).
To be certain of the number of devices that may be connected to the line, as determined by the
total RENs, contact the telephone company to obtain the maximum RENs for the calling area.
FCC Part 68/IC CS-03 Compliance
US:FBIWI01B910158001 Ringer Equivalence Number (REN): 0.1B(ac)
Before installing this equipment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company.The equipment must also be installed
using an acceptable method of connection. In some cases, the companies inside wiring associat-
ed with a single line individual service may be extended by means of a certified connector
assembly (telephone extension cord).The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.
This equipment complies with Part 68 of FCC Rules and Technical Requirements for Telephone
Terminal Equipment published by ACTA. The marking on the base unit of this equipment con-
tains, among other information, the US number and ringer Equivalence Number (REN) for this
equipment. If requested, this information must be provided to your telephone company.
The REN is used to determine the quantity of devices, which may be connected to the telephone
line. Excessive RENs on the telephone line may result in the devices not ringing in response to
an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0).
To be certain of the number of devices that may be connected to the line, as determined by the
total RENs, contact the telephone company to obtain the maximum RENs for the calling area.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by ClearOne Communications. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. If advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected togeth-
er.This precaution may be particularly important in rural areas.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the equipment. If this happens, the telephone company will
provide advance notice for you to make the necessary modifications in order to maintain unin-
terrupted service.
European Compliance
This equipment has been approved in accordance with Council Directive 1999/5/EC "Radio
Equipment and Telecommunications Equipment" (see insert enclosed with phone).
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
19
Appendix
Appendix
18
In case of unsatisfactory operation, the end user shall promptly notify the Manufacturer at the
address set forth below in writing, giving full particulars as to the defects or unsatisfactory
operation. Upon receipt of such notice, the Manufacturer will give instructions respecting the
shipment of the product, or such other matters as it elects to honor this warranty as above pro-
vided.This warranty does not cover damage to the product during shipping and the
Manufacturer assumes no responsibility for such damage. All shipping costs shall be paid by
the customer.
Warranty
ClearOne Communications, Inc. (Manufacturer) warrants that this product is free of defects in
both materials and workmanship. Should any part of this product be defective, the
Manufacturer agrees, at its option, to:
•
Repair or replace any defective part free of charge (except transportation charges) for a
period of two years from the date the end user is invoiced for the product, provided the end
user returns the product to ClearOne Communications or an authorized ClearOne dealer
according to the Product Return and Repair statement set forth below;
This warranty extends only to the original end user and is not assignable or transferable.This
warranty is governed by the laws of the State of Utah, without regard to the conflicts of inter-
ests provisions thereof.
This warranty excludes assembled products not manufactured by the Manufacturer whether or
not they are incorporated in a Manufacturer product or sold under a Manufacturer part or
model number.
ClearOne Communications, Inc.
1825 Research Way
Salt Lake City, Utah 84119
Product Return and Repair
1. Return to Seller if Purchased Through an Authorized Dealer
a.Proof of purchase date from reseller within warranty period must be provided by the end
user.
b. Seller may, at its discretion, provide an immediate exchange or repair or may return the
unit to the Manufacturer for repair.
2. Return to Manufacturer
a.An RMA (return merchandise authorization) number must be issued to the end user from
ClearOne technical support.
b. The end user must return the product to ClearOne with proof of purchase (showing pur-
chase date) for a warranty claim, and display the RMA number on the outside of the
shipping package.
THIS WARRANTY IS VOID IF:
A. The product has been damaged by negligence, accident, act of God, or mishandling, or has
not been operated in accordance with the procedures described in the operating and
technical instructions; or,
B. The product has been altered or repaired by other than the Manufacturer or an authorized
service representative of the Manufacturer; or,
C. Adaptations or accessories other than those manufactured or provided by the Manufacturer
have been made or attached to the product which, in the determination of the
Manufacturer, shall have affected the performance, safety or reliability of the product; or,
D. The product’s original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MER-
CHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PROD-
UCT. MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE
AMOUNT PAID BY THE END USER FOR THE PRODUCT. No person or entity authorized to
assume any obligation or other liability in connection with the products. No action, regardless
of form, arising out of or relating to the product or this warranty, may be brought by end user
more than two (2) years after the cause of action has accrued.
Manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or
loss of revenue or property, inconvenience, or interruption in operation experienced by the end
user due to a malfunction in the purchased product. No warranty service performed on any
product shall extend the applicable warranty period.
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
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