Cisco Unified IP Conference Station
7937G Phone Guide for Cisco Unified
Communications Manager 6.0
INCLUDING LICENSE AND WARRANTY
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
Softkey Definitions
Place a call
Answer a call
End a call
Press
either before or
AbbrDial
Dial using a Speed Dial index
number
after dialing a number.
Press , or press the
Answer softkey.
Answer
<<
Answer any call ringing
Delete entered characters
QUICK REFERENCE
Press
EndCall softkey.
, or press the
Barge
Add yourself to a call on a
shared line
Redial a number Press
, or press the
CallBack
cBarge
Receive notification when a
busy extension becomes
available
Redial softkey.
Mute your
phone
Press
Press
.
Add yourself to a call on a
shared line and establish a
conference
Use call logs
, select the
desired call log, and then
select the desired listing. To
dial, highlight a listing, and
then press Dial.
CFwdALL
Clear
Set up/cancel call forwarding
Delete records or settings
View conference participants
Create a conference call
ConfList
Confrn
Details
Hold/Resume a
call
Press the Hold softkey to
hold a call, or the Resume
softkey to resume a call.
Cisco Unified IP
Conference Station
7937G for Cisco Unified
Communications
Manager 6.0
Receive information on all
placed, received, or missed
calls
Transfer a call to Press the Transfer softkey,
a new number
enter the number, and then
press Transfer.
Dial
Dial a phone number
Start a standard Press the Confrn softkey,
DirTrfr
Transfer two calls to each
other
(ad hoc)
dial the participant, and
Softkey Definitions
Phone Screen Icons
Button Icons
conference call
then press Confrn again.
Down
Decrease the display screen
contrast settings
Forward all calls Press the CFwdALL
softkey.
EditDial
EndCall
Exit
Edit a number in a call log
Disconnect the current call
Return to the previous screen
Common Phone Tasks
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
GPickUp
Answer a call ringing in
another group
Hold
Place active call on hold
© 2009 Cisco Systems, Inc. All rights reserved.
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iDivert
Send or redirect a call to a
voice message system
Join
Join other calls already on a
line to create a conference
Phone Screen Icons
Button Icons
Line and Call States
Off-hook
MeetMe
Message
Host a Meet-Me conference
Call on hold
Set up, check, or listen to
voice messages
On-hook
Connected call
more
Display additional softkeys
Make a new call
Incoming call
Off-hook
New Call
Park
Navigation
Park a call and display it
PickUp
Answer a call ringing in your
group
Shared line in use
Select
Play
Hear a selected ring type
Other Features
Redial
Redial the most recently
dialed number
Checked box
Applications
Directories
Redial
Resume
Save
Resume a call on hold
Locked
Save the chosen settings
Choose a menu item or call
Settings
Select
Submit
Confirm the UserID and PIN
entered for Personal
Directory access
Unchecked box
Volume Up
Volume Down
Mute
Unlocked
Transfer
Up
Transfer a call
Increases the display screen
contrast setting
Update
Refresh display screen
content
Softkeys
Validate
Confirm the UserName and
Password entered during
security configuration
Voicemail
Check contents of voicemail
Contents
1
1
2
2
3
3
4
4
7
8
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Index 55
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your Cisco Unified IP
Conference Station 7937G. You can read it completely for a solid understanding of your
conference station’s capabilities or refer to the table below for pointers to commonly used sections.
If you want to...
Then...
Review safety information
Connect the conference station
is installed
buttons mean
Learn about the display screen
Make calls
Put calls on hold
Mute calls
Transfer calls
Make conference calls
Set up speed dialing
Share a phone number
Change the ring volume or type
View your missed calls
Listen to your voice messages
See softkey and icon definitions
Refer to the Quick Reference Card in the front of this guide
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Finding Additional Information
You can access the most current conference station documentation on the World Wide Web at this
URL:
You can access the Cisco website at this URL:
You can access international Cisco websites from this URL:
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
conference station.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the conference station:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•
•
•
•
•
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external speakers and microphones that are fully
compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
contact us by sending email to [email protected].
Accessibility Features
A list of accessibility features is available upon request.
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Connecting Your Conference Station
Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to
the corporate IP telephony network. If that is not the case, refer to the following graphics and tables
to connect the conference station.
Connecting the Conference Station to the Network
The following graphic and table describe how to connect the conference station to the network.
Note
Connecting multiple conference stations is not a supported configuration and will not work.
3
1
2
Connection of end of network cable (without ferrite bead) to RJ-45 port on bottom of
conference station
1
2
3
Network cable (25-foot)
Connection of end of network cable (with ferrite bead) to LAN port
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Connecting Optional External Microphones
You can connect optional external microphones. See the graphic below.
Connecting an Optional Third-Party Wireless Microphone Kit
You can connect an optional third-party wireless microphone kit. See the graphic below.
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Connecting Conference Station Using an Optional External Power Source
If you connect the conference station to the network using an external power source, you must use a
power interface cable and an external power supply. These items are optional and are not included in
the conference station package. The following graphic and table show how to connect the conference
station to the network if you use an external power source. For more information about using an
external power source, see your system administrator.
4
3
5
2
6
1
7
8
Connection of end of network cable (without ferrite bead) to conference station RJ-45 port
Network cable (25-foot)
1
2
3
4
5
6
7
8
Connection of end of network cable (with ferrite bead) to power interface cable
Power interface cable
Connection of power interface cable to LAN wall port
Connection of power interface cable to external power supply
External power supply
Connection of external power supply to wall outlet
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Registering with TAPS
After the conference station is connected to the network, your system administrator might ask you to
auto-register the conference station using TAPS (Tool for Auto-Registered Phones Support). TAPS
might be used either for a new conference station or to replace an existing conference station. To
register with TAPS, activate the conference station, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After the conference station displays a confirmation message, hang up. The
conference station will re-start.
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An Overview of Your Conference Station
Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides
voice communication over the same data network that your computer uses. It allows you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your conference station can provide enhanced productivity
features that extend your call-handling capabilities. Depending on configuration, the
conference station supports:
•
•
Access to network data, XML applications, and web-based services.
Online customizing of conference station features and services from your User Options web pages.
Understanding Buttons and Hardware
You can use the graphic and table below to identify buttons and hardware on your conference station.
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Item
Description
Three multi-color LED indicators provide Cisco Unified IP
call status information: Conference Station 7937G
For more information, see...
LED indicators
1
Administration Guide for
Cisco Unified
Communications Manager 6.0.
•
•
•
Off: Ready, Call State Off
Solid amber: Powering On
Solid red: Powering On, Mute, or
Voice Message
•
•
Flashing red: Hold
Solid green: Dial Tone, Dialing, or
Connected
•
Flashing green: Incoming Call
(Ringing/Connecting)
Microphones
Speaker
Three internal unidirectional
microphones.
Your system administrator.
2
Internal speaker.
Your system administrator.
3
4
Navigation buttons Allow you to scroll through menus and
(four)
highlight items.
Select button
5
6
menu option.
On-hook button
Ends your current call.
Volume Up button Raises the volume of the speaker
(off-hook) and the ringer (on-hook).
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Item
Description
For more information, see...
Volume Down
button
Lowers the volume of the speaker
(off-hook) and the ringer (on-hook).
8
9
Mute button
Toggles the Mute feature.
Keypad
letters, and choose menu items.
10
11
Redial button
12
13
to access call logs, speed dials, and
directories.
Applications
button
Toggles the Applications menu. Allows
Services menus.
Off-hook button
Allows you to go off-hook to:
14
•
•
•
Invoke a dial tone
Obtain a dial tone to initiate a call
Initiate a call after you enter a phone
number
Picking Up a Redirected Call
•
•
Answer an incoming call
View certain softkeys
Softkey buttons
(four)
Allow you to select softkey options that
display on the screen.
15
Conference station Displays conference station menus and
16
10
screen
features.
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Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
•
Line—A line corresponds to the directory number that others can use to call you. Each
conference station supports one line only. To see your conference station’s line, look at the upper
right of the display screen.
•
Call—A line supports multiple calls. By default, the conference station supports four connected
calls per line, but your system administrator can adjust this number according to your needs. Only
one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
The conference station displays icons to help you determine the line call state.
Icon Line or call state
Description
Off-hook line
You are dialing a number or an outgoing call is ringing.
Connected call
Ringing call
You are currently connected to the other party.
An incoming call is ringing on your line.
Call on hold
Remote-in-use
Another phone that shares your line has a connected call. See Using a
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Understanding Display Screen Features
You can use the following graphic and table to see what your conference station display screen looks
like with active calls and feature menus open.
1
4
3
2
5
Item
Description
Conference
station
directory
number
Displays the current time, date, and number (directory number) of your
conference station.
1
2
Softkey labels Each displays a softkey function. Softkey labels are selected by the softkey
buttons.
Status line
Displays conference station status information and prompts.
3
4
Call activity
area
Displays the current call, including caller ID, call duration, and call state.
5
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Choosing Menu Items
There are three ways to choose menu items on the conference station’s display screen.
To choose a display
screen item...
Do this...
By softkey
Press the Select softkey.
By navigating
(scrolling)
Press the appropriate Navigation button to highlight a desired menu item, and
then press the Select button or the Select softkey.
By item number
Press the corresponding number on your keypad. For example, press 4 to
choose the fourth item in a menu.
Cleaning and Maintaining the Display Screen
Caution
Use only a soft, dry cloth to wipe your conference station display screen. Do not use any
liquids or powders on the phone, as they can contaminate phone components and cause
failures.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to...
Then...
Open or close a menu
Press a feature button:
Applications (Messages, Settings, and Services).
Directories (Missed Calls, Placed Calls, Received Calls,
Speed Dials, Personal Directory, Corporate Directory).
Scroll through a list or Press the Up or Down Navigation button.
menu
Go back one level in a Press Exit. Pressing Exit from the top level of a menu closes the menu.
feature menu
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Understanding Feature Availability
Depending on the conference station system configuration, features included in this guide might not
be available to you or might work differently on the conference station. Contact your support desk or
system administrator for information about feature operation or availability.
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Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your conference station.
For more information,
If you want to...
Then...
see...
Place a call off-hook (with a Press
dial tone)
to go off-hook, and then
enter a number.
a dial tone), or pre-dial a
number
pressing Dial or
.
Redial a number
Press to dial the last number.
Or, press the Down Navigation button
(with the conference station idle),
highlight the desired phone number, and
then press Dial.
Place a call while another call 1. Press Hold.
is active
2. Press New Call.
3. Enter a number.
Dial from a call log
1. Choose
> Missed Calls,
Placed Calls, or Received Calls.
2. Select the desired listing from the
call log, and then press Dial.
Tip
•
If you make a mistake while dialing, press << to erase digits.
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Placing a Call—Additional Options
You can place calls using special features and services that might be available on the conference station.
See your system administrator for more information about these additional options.
For more information,
see...
If you want to...
Then...
Speed Dial a number
Do one of the following:
•
Choose
> Speed Dials.
•
•
Use the Abbreviated Dial feature.
Use the Fast Dial feature.
Dial from a corporate
directory on the conference
station
1. Choose
> Corporate
Using Corporate
Conference Station,
Directory (name can vary).
2. Enter a name and press Search.
3. Highlight a listing and press Dial.
Dial from a corporate
directory on your personal
computer using
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
Cisco WebDialer
2. Click the number that you want to
dial.
Use Cisco CallBack to receive 1. Press CallBack while listening to the Your system
notification when a busy or
busy tone or ring sound.
administrator.
ringing extension is available
2. Hang up. The conference station
alerts you when the line is free.
3. Place the call again.
Dial from a Personal Address 1. Choose
> Personal Directory, Using Personal Directory
Book (PAB) entry
and then log in with your Personal
Directory UserID and PIN.
2. Choose Personal Address Book and
search for a listing.
Place a call using your
Cisco Extension Mobility
profile
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Answering a Call
You can answer a call by simply pressing the Off-hook button, or you can use other options if they are
available on the conference station.
If you want to...
Then...
For more information, see...
Switch from a connected Press Answer
call to answer a new call
Answer a call on hold
press Resume
Send a call to your voice Press iDivert
messaging system
Auto-connect calls
Use AutoAnswer
Retrieve a parked call on Use Call Park
another conference
station
Use the conference station Use Call Pickup
to answer a call ringing
elsewhere
Picking Up a Redirected Call
Ending a Call
There are two ways to end a call.
If you want to...
Then...
Press
Hang up your current call
or EndCall.
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.
call on the same line
Using Hold and Resume
You can hold and resume calls.
If you want to...
Then...
Put a call on hold
1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Remove a call from hold
1. Make sure the appropriate call is highlighted.
2. Press Resume.
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Tips
•
•
Engaging the Hold feature typically generates music or a beeping tone.
A held call is indicated by the Hold icon:
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
either in conjunction with the conference station or the external microphones.
If you want to...
Then...
Toggle Mute on
Press
Toggle Mute off
Press
Switching Between Multiple Calls
You can switch between multiple calls on a line. If the call that you want to switch to is not
automatically highlighted, use the appropriate Navigation button to scroll to it.
If you want to...
Then...
Switch between connected
calls on one line
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Switch from a connected
Press Answer. The active call is placed on hold, and the selected call is
call to answer a ringing call resumed.
Viewing Multiple Calls
Understanding how multiple calls are displayed on the conference station can help you organize your
call-handling efforts.
In standard viewing mode, the conference station displays calls as follows for the highlighted line:
•
•
Calls with the highest precedence and longest duration display at the top of the list.
Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
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Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If the conference station supports on-hook transfer, you can
alternately complete the transfer by hanging up.
Talk to the transfer
1. From an active call, press Transfer.
recipient before transferring
a call (consult transfer)
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note If the conference station supports on-hook transfer, you can
alternately complete the transfer by hanging up.
Redirect a call to your voice Press iDivert. The call is automatically transferred to your voice
messaging system
message greeting. You can use iDivert with a call that is in-progress,
ringing, or on hold.
Tips
•
•
•
If on-hook transfer is enabled on the conference station, you can either hang up to complete the
call, or press Transfer, and then hang up.
If on-hook transfer is not enabled on the conference station, hanging up without pressing Transfer
again places the call on hold.
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
Forwarding All Calls to Another Number
You can redirect incoming calls from the conference station to another number.
If you want to...
Then...
Set up call forwarding on your Press CFwdAll and enter a target conference station number.
conference station
Cancel call forwarding on
your conference station
Press CFwdAll.
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If you want to...
Then...
Verify that call forwarding is Look for the call forward target number in the status line.
enabled on your conference
station
Set up or cancel call
forwarding remotely
Tips
•
Enter the call forward target number exactly as you would dial it from the conference station. For
example, enter an access code or the area code, if necessary.
•
You can forward your calls to a traditional analog telephone or to another IP conference station,
although your system administrator might restrict the call forwarding feature to numbers within
your company.
•
Your system administrator can change call forwarding conditions for the conference station line.
Making Conference Calls
Your conference station allows you to combine three or more separate calls into one conversation,
creating a conference call.
Understanding Types of Conference Calls
There are two types of conference calls: Standard and Meet-Me.
Standard Conference Calls
You can create a standard conference in different ways, depending on your needs and the softkeys
available on the conference station:
•
Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most conference stations.
•
cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This feature is available only on conference stations that use a
shared line.
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Meet-Me Conference Calls
You can create a Meet-Me conference by calling the Meet-Me conference station number at a specified
Starting and Joining a Standard Conference
A standard conference allows at least three participants to talk on a single call.
If you want to...
Then...
•
Create a conference by 1. From a connected call, press Confrn. (You may need to press the
calling participants
more softkey to see Confrn.)
•
Add new participants
to an existing
conference
2. Enter the participant’s conference station number.
3. Wait for the call to connect.
4. Press Confrn again to add the participant to your call.
5. Repeat steps 1 to 4 to add additional participants.
Participate in a conference Answer the conference station when it rings.
Create a conference by
barging a call
Highlight a call on a shared line and press cBarge. (You may need to
View a list of conference
participants
1. Highlight an active conference.
2. Press ConfList.
Participants are listed in the order in which they join the conference
with the most recent additions at the top.
Get an updated list of
participants
While viewing the conference list, press Update.
See who started the
conference
While viewing the conference list, locate the person listed at the bottom
of the list with an asterisk (*) next to the name.
Drop the last party added Press RmLstC.
to the conference
You can remove participants only if you initiated the conference call.
Remove any conference
participant
1. Highlight the participant’s name.
2. Press Remove.
You can remove participants only if you initiated the conference.
End your participation in a Hang up or press EndCall.
conference
Tip
•
Depending on how the conference station is configured, if you leave a conference after creating it,
the conference might end. To avoid this, transfer the conference before hanging up.
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Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows you to start or join a conference by dialing the conference number.
If you want to...
Then...
Start a Meet-Me conference 1. Obtain a Meet-Me conference station number from your system
administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to invoke a
dial tone, and then press MeetMe.
4. Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference
initiator).
Note You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
End a Meet-Me conference All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
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Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for the Cisco Unified IP Conference Station 7937G depending on your call-handling needs and work
environment.
Speed Dialing
Speed Dialing allows you to enter an index number or select a conference station screen item to place
a call. Depending on configuration, the conference station can support several Speed Dialing features:
•
•
•
Speed Dials
Abbreviated Dials
Fast Dials
Note
•
•
•
To set up Speed Dials and Abbreviated Dials, access your User Options web pages. See
Alternately, your system administrator can configure Speed Dialing features for you.
If you want to...
Then...
Use Speed Dials
2. To place a Speed Dial call, press
> Speed Dials, and then select the
desired Speed Dial number.
Dials
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Use Fast Dials
2. To place a call, access the Fast Dial service on the conference station. See
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Picking Up a Redirected Call on Your Conference Station
Call PickUp allows you to answer a call that is ringing on a coworker’s conference station by
redirecting the call to your conference station. You might use Call PickUp if you share call-handling
with coworkers.
If you want to...
Then...
Answer a call that is ringing on
another extension within your call
pickup group
1. Do one of the following:
–
–
If the PickUp softkey is available, press it.
If the PickUp softkey is not available, go off-hook to
display it, and then press PickUp.
If the conference station supports auto-pickup, you are
now connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension outside of your
group
1. Do one of the following:
–
–
If the GPickUp softkey is available, press it.
If the GPickUp softkey is not available, go off-hook
to display it, and then press GPickUp.
2. Enter the group pickup code.
If the conference station supports auto-pickup, you are
now connected to the call.
3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
1. Do one of the following:
–
–
If the OPickUp softkey is available, press it.
If the OPickUp softkey is not available, go off-hook
to display it, and then press OPickUp.
If the conference station supports auto-pickup, you are
now connected to the call.
2. If the call rings, press Answer to connect to the call.
Tips
•
•
Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
Pressing OPickUp connects you to the call in the pickup group with the highest priority. Your
system administrator sets the priority of pickup groups.
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Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another conference station in the Cisco Unified Communications Manager system (for example, a
conference station at a coworker’s desk or in a conference).
If you want to...
Then...
Store an active call
using Call Park
1. During a call, press Park. (You may need to press the more softkey to
see Park.)
2. Note the call park number displayed on the conference station screen.
3. Hang up.
Retrieve a parked call
Enter the call park number from any conference station in your network to
connect to the call.
Note
You have a limited amount of time to retrieve a parked call before it reverts to ringing at the
original number. For more information, see your system administrator.
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
•
•
•
Have multiple conference stations and want one conference station number
Share call-handling tasks with coworkers
Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon
The remote-in-use icon
appears when another conference station that shares your line has a
connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use
icon appears.
Sharing Call Information and Barging
Conference stations that share a line each display information about calls that are placed and received
on the shared line. This information might include caller ID and call duration.
When call information is visible in this way, you and coworkers who share a line can add yourselves
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Privacy
If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. The Privacy feature also prevents coworkers from barging your calls. See Preventing
Note
The maximum number of calls that a shared line supports can vary by conference station.
Adding Yourself to a Shared-Line Call
Depending on how the conference station is configured, you can add yourself to a call on a shared line
using either Barge or cBarge.
If you want to...
Then...
See if the shared line is Look for a remote-in-use icon
on the lower left of the conference
in use
station display.
Add yourself to a call
on a shared line using
the Barge softkey
1. Highlight a remote-in-use call.
2. Press Barge. (You may need to press the more softkey to see Barge.)
Other parties hear a beep tone announcing your presence.
1. Highlight a remote-in-use call.
Add yourself to a call
on a shared line using
the cBarge softkey
2. Press cBarge. (You may need to press the more softkey to see cBarge.)
Other parties hear a tone and brief audio interruption, and call
information changes on the conference station screen.
Add new conference
participants to a call
that you have barged
Barge the call using cBarge, if available.
Unlike Barge, cBarge converts the call into a standard conference call,
allowing you to add new participants. See Making Conference Calls,
Leave a barged call
Hang up.
If you hang up after using Barge, the remaining parties hear a disconnect
tone and the original call continues.
If you hang up after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).
Tips
•
If a conference station that is using the shared line has Privacy enabled, call information and barge
softkeys will not appear on the other conference stations that share the line.
•
You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
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Preventing Others from Viewing or Barging a Shared-Line Call
If you share a conference station line, you can use the Privacy feature to prevent others who share the
line from viewing or barging (adding themselves to) your calls. Your system administrator must
configure the Privacy feature for you.
If you want to...
Then...
Prevent others from viewing or
barging calls on a shared line
1. Press Private.
2. To verify that Privacy is on, look for the feature-enabled
icon
next to your directory number on the main display
screen.
Allow others to view or barge calls 1. Press Private.
on a shared line
2. To verify that Privacy is off, look for the feature-disabled
icon
next to your directory number on the main display
screen.
Tip
•
If the conference station that shares your line has Privacy enabled, you can make and receive calls
using the shared line as usual.
Tracing Suspicious Calls
If you receive suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your conference station. This feature enables you to identify an active
call as suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
Press MCID.
administrator about a
suspicious or harassing call
Your conference station plays a tone and displays the message,
“MCID successful.”
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Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a conference station as your own.
Once you log in to EM, the conference station adopts your user profile, including the conference
station line, features, established services, and web-based settings. Your system administrator must
configure EM for you.
If you want to...
Then...
Log on to EM
1. Choose
> Services > EM Service (name can vary).
2. Enter your userID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log off of EM
1. Choose
> Services > EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips
•
•
•
EM automatically logs you out after a certain amount of time. This time limit is established by
your system administrator.
Changes that you make to your EM profile (from your User Options web pages) take effect the
next time that you log on to EM on a conference station.
Settings that are controlled only on the conference station are not maintained in your EM profile.
Using AutoAnswer
When AutoAnswer is enabled, your conference station answers incoming calls automatically after a
few rings. Your system administrator configures AutoAnswer to use the conference station. You might
use AutoAnswer if you receive a high volume of incoming calls.
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Changing Conference Station Settings
You can personalize your Cisco Unified IP Conference Station 7937G by adjusting the ring type and
volume, the display screen, and voice message indicators.
Customizing Rings and Message Indicators
You can customize how the conference station indicates an incoming call and a new voice message.
You can also adjust the ringer volume for the conference station.
If you want to...
Then...
Change the ring type
1. Choose
> Settings > User Preferences > Ring Type.
2. Highlight a ring type, and then press Play to hear a sample of it.
3. Press Select, and then press Save to set the ring type.
station indicates a new
voice mail message
Note Before you can access this setting, your system administrator might
need to enable it for you.
Adjust the volume level for Press
the conference station
ringer
or
while the conference station is on-hook (that is,
when there is no call activity). The volume is saved automatically.
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Customizing the Conference Station Display Screen
You can adjust the characteristics of your conference station’s display screen.
If you want to...
Then...
Change the display
screen contrast
1. Choose
> Settings > User Preferences > Contrast.
2. To adjust the contrast settings, press Up or Down.
3. Press Save.
the display screen
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Using Call Logs and Directories
This section describes how you can use call logs and directories on your Cisco Unified IP Conference
Station 7937G. To access both features, use the Directories button
.
Using Call Logs
Your conference station maintains call logs. Call logs contain records of your missed, placed, and
received calls.
If you want to...
View your call logs Choose
up to 100 records. To view a truncated listing, highlight it and press EditDial.
Then...
> Missed Calls, Placed Calls, or Received Calls. Each log stores
Erase your call logs Choose
, and then press Clear. This erases all records in all logs.
Dial from a call log 1. Choose
> Missed Calls, Placed Calls, or Received Calls.
(while not on
another call)
2. Highlight a call record from the log.
3. Go off-hook to place the call.
Dial from a call log 1. Choose
> Missed Calls, Placed Calls, or Received Calls.
(while connected to
another call)
2. Highlight a call record from the log.
3. Press Dial.
4. Choose a menu item to handle the original call:
–
–
Hold—Puts the first call on hold and dials the second.
Transfer—Transfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
–
–
Conference—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
EndCall—Disconnects the first call and dials the second.
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Directory Dialing
Depending on configuration, the conference station can provide both corporate and personal directory
features:
•
Corporate Directory—Corporate contacts that you can access on the conference station.
Corporate Directory is set up and maintained by your system administrator.
•
Personal Directory—Personal contacts and associated fast dial codes that you configure and access
from the conference station and your User Options web pages. Personal Directory contains the
following menu items:
–
–
Personal Address Book (PAB)—A directory of your personal contacts.
Fast Dials—A quick-dialing method that allows you to assign PAB entries and conference
station numbers to a fast dial list. For quick dialing, you search the list for the number to dial.
Using Corporate Directory on Your Conference Station
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate
directory (while not on
another call)
1. Choose
> Corporate Directory (exact name can vary).
2. Use your keypad to enter a full or partial name, and then press Search.
3. To dial, press the listing, or scroll to the listing, and then go off-hook.
Dial from a corporate
directory (while on
another call)
1. Choose
> Corporate Directory (exact name can vary).
2. Use your keypad to enter a full or partial name, and then press Search.
3. Scroll to a listing, and then press Dial.
4. Choose a menu item to handle the original call:
–
–
Hold—Puts the first call on hold and dials the second.
Transfer—Transfers the first party to the second and drops you
from the call. (Press Transfer again after dialing to complete the
action.)
–
–
Conference—Creates a conference call with all parties, including
you. (Press Confrn again after dialing to complete the action.)
EndCall—Disconnects the first call and dials the second.
Tip
•
Use the numbers on your keypad to enter characters on the conference station screen. Use the
Navigation buttons on the conference station to move between input fields.
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Using Personal Directory on Your Conference Station
The Personal Directory feature set contains your PAB and Fast Dials. This section describes how to set
up and use Personal Directory on the conference station. To use Personal Directory on the web, see
If you want to...
Then...
Access Personal
1. Choose
> Personal Directory (exact name can vary).
Directory (for PAB
and Fast Dial codes)
2. Enter your Personal Directory UserID and PIN, and then press Submit.
Search for a PAB
entry
1. Access Personal Directory, and then choose Personal Address Book.
2. Enter search criteria, and then press Submit.
You can choose Previous or Next to move through listings.
3. Highlight the PAB entry that you want, and then press Select.
1. Search for a PAB entry.
Dial from a PAB
entry
2. Highlight the entry, and then press Select.
3. Press Dial. (You may need to press the more softkey to see Dial.)
4. Highlight the number that you want to dial, and then press OK.
5. Press OK again to dial the number.
Delete a PAB entry
Edit a PAB entry
1. Search for a PAB entry.
2. Highlight the listing, and then press Select.
3. Press Delete. (You may need to press the more softkey to see Delete.)
4. Press OK to confirm the deletion.
1. Search for a PAB entry.
2. Highlight the entry, and then press Select.
3. Press Edit to modify a name or email address. (You may need to press the
more softkey to see Edit.)
If necessary, choose Phones to modify a phone number.
4. Press Update.
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If you want to...
Then...
Add a new PAB entry 1. Access Personal Directory, and then choose Personal Address Book.
2. Press Submit.
3. Press New. (You may need to press the more softkey to see New.)
4. Use the conference station keypad to enter a name and email
information.
5. Choose Phones, and then use the keypad to enter phone numbers. Be sure
to include any necessary access codes such as a 9 or 1.
6. Press Submit to add the entry to the database.
Assign a Fast Dial
code to a PAB entry
1. Search for a PAB entry.
2. Highlight the entry, and then press Select.
3. Press Fast Dial.
4. Highlight the number that you want to add to the fast dial list, and then
press Select.
5. Highlight a fast dial listing that is unassigned, and then press Select.
Add a new Fast Dial
code (not using a PAB
entry)
1. Access Personal Directory, and then choose Personal Fast Dials.
2. Highlight a Fast Dial listing that is unassigned, and then press Select.
(You may have to press the Next softkey to display an unassigned item.)
3. Press Assign.
4. Enter a phone number.
5. Press Update.
Search for Fast Dial
codes
1. Access Personal Directory, and then choose Personal Fast Dials.
2. Highlight the listing that you want, and then press Select.
You can press Previous or Next to move through listings.
1. Search for a fast dial listing.
Place a call using a
Fast Dial code
2. Highlight the listing you want, and then press Select.
3. Press Dial.
4. Press OK to complete the action.
1. Search for a fast dial listing.
Delete a Fast Dial
code
2. Highlight the listing you want, and then press Select.
3. Press Remove.
Log out of Personal
Directory
1. From the Personal Directory menu, highlight Log Out, and then press
Select.
2. Press OK.
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Tips
•
•
•
Your system administrator can provide you the userID and PIN that you need to log in to
Personal Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
Use the numbers on your keypad to enter characters on your conference station screen. Use the
Navigation buttons on your conference station to move between input fields.
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Accessing Voice Messages
To access voice messages, use the Msgs softkey.
Note
Your company determines the voice message service that the Cisco Unified IP
Conference Station 7937G system uses. For the most accurate and detailed information, refer
to the documentation that came with your voice message service.
If you want to...
Then...
Set up and personalize Press the Msgs softkey, and then follow the Integrated Voice Response
your voice message
service
instructions. If a menu appears on your display screen, choose the
appropriate menu item.
See if you have a new
voice message
Look for these visual and audible alerts:
•
•
Red LED indicators on the conference station
Stutter dial tone when you place a call
Listen to your voice
messages, or access the
voice messages menu
Press the Msgs softkey.
Depending on your voice message service, doing so either auto-dials the
message service or provides a menu on your display screen.
Send a call to your
Press the iDivert softkey.
voice message system
The iDivert feature automatically transfers a call (including a ringing or
held call) to your voice message system. Callers hear your voice message
greeting and can leave you a message.
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Using the User Options Web Pages
Your Cisco Unified IP Conference Station 7937G is a network device that can share information with
other network devices in your company, including your personal computer. You can use your computer
to log in to your User Options web pages, where you can control features, settings, and services for
your conference station.
Accessing Your User Options Web Pages
This section describes how to log in and select a conference station.
If you want to...
Then do this...
Log in to your User 1. Obtain a Cisco Unified Communications Manager User Options URL,
Options web pages
username, and password from your system administrator.
2. Open a web browser on your computer, enter the URL, and then log in. If
prompted to accept security settings, click Yes or Install Certificate.
The Cisco Unified Communications Manager User Options main web page
appears. From this page you can choose User Options to access
Device Settings, User Settings, Directory features, a Personal Address
Book, and Fast Dials.
Select a device after 1. Log in to your User Options web pages, and then choose User Options >
logging on
Device.
The Device Configuration page appears.
2. If you have multiple conference stations assigned to you, verify that the
appropriate conference station is selected. If necessary, choose another
conference station from the Name drop-down list.
From the Device Configuration page, you can access conference
station-specific options, such as Line Settings, Speed Dials, Phone Services,
and Service URL.
To return to the Device Configuration page from another page, choose
User Options > Device.
Configuring Features and Services on the Web
This section describes how to configure features and services from your User Options web pages after
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Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
•
•
•
A Personal Address Book (PAB)
Fast Dials
Cisco Unified Communications Manager Address Book Synchronizer
Note
You can also access PAB and Fast Dials from the conference station. See Using Personal
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages. To access your
If you want to...
Then do this after you log in...
Add a new PAB entry
1. Choose User Options > Personal Address Book.
2. Click Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry
Edit a PAB entry
1. Choose User Options > Personal Address Book.
2. Specify search information, and then click Find.
1. Choose User Options > Personal Address Book.
2. Search for the PAB entry you want to edit.
3. Click the nickname for the PAB entry you want to edit.
4. Edit the entry, and then click Save.
Delete a PAB entry
1. Choose User Options > Personal Address Book.
2. Search for the PAB entry you want to delete.
3. Check the checkbox next to the PAB entry you want to delete.
4. Click Delete Selected.
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Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages. To access your
If you want to...
Then do this after you log in...
Assign a Fast Dial code 1. Create a PAB entry to assign a fast dial to. For information on how to
to a PAB entry
create a PAB entry, see the preceding section.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. In the Fast Dial Entry area, change the Fast Dial index number, if
desired.
5. Search for the PAB entry you created in step 1.
6. In the search results area, click the phone number of the PAB entry.
The phone number automatically appears in the Phone Number field.
7. Click Save.
Assign a Fast Dial code 1. Choose User Options > Fast Dials.
to a conference station
number (without using
a PAB entry)
2. Click Add New.
3. In the Fast Dial Entry area, change the Fast Dial index number, if
desired.
4. In the Phone Number field, enter the phone number for the conference
station.
5. Click Save.
Search for a Fast Dial
entry
1. Choose User Options > Fast Dials.
2. Specify search information, and then click Find.
1. Choose User Options > Fast Dials.
Edit a Fast Dial
conference station
number
2. Search for the fast dial entry that you want to edit.
3. In the search results area, click a component of the fast dial entry.
4. In the Phone Number field, change the phone number of the conference
station.
5. Click Save.
Delete a Fast Dial entry 1. Choose User Options > Fast Dials.
2. Search for the fast dial entry that you want to delete.
3. Check the checkbox next to the fast dial entry you want to delete.
4. Click Delete Selected.
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Tips
•
•
You can create up to 500 fast dial and PAB entries.
When you create a new fast dial entry without using a PAB entry, the fast dial entry is labeled
“Raw” in your User Options web pages. The entry does not display a configurable text label and
does not have a matching entry in your PAB.
Using the Address Book Synchronization Tool
You can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize
your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your
Microsoft Windows Address Book will then be accessible on your conference station and your
User Options web pages. Your system administrator can give you access to the synchronizer and
provide detailed installation instructions.
Setting Up Speed Dialing on the Web
Depending on configuration, the conference station can support several Speed Dialing features:
•
•
•
Speed Dials
Abbreviated Dials
Fast Dials
Note
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This section describes how to set up speed dialing features from your User Options web pages. To
If you want to...
Set up Speed Dials 1. Choose User Options > Device.
2. If you have more than one device, select a device.
Then do this after you log in...
3. Click Speed Dials.
4. In the Speed Dial Settings area, enter a number and label for the speed dial
entry.
5. Click Save.
Note The conference station uses the ASCII Label field if the conference station
does not support double-byte character sets.
Set up Abbreviated 1. Choose User Options > Device.
Dialing
2. If you have more than one device, select a device.
3. Click Speed Dials.
4. In the Abbreviated Dial Settings area, enter a number and label for the
abbreviated-dial entry.
5. Click Save.
Set up Fast Dials
You can also set up Fast Dials on the conference station. See Using Personal
Setting Up Conference Station Services on the Web
Conference station services can include special conference station features, network data, and
web-based information (such as stock quotes and movie listings). You must first subscribe to a
conference station service before accessing it on the conference station.
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This section describes how to configure conference station services using your User Options web pages.
If you want to...
Then do this after you log in...
Subscribe to a service
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Phone Services.
4. Click Add New.
5. From the Select a Service drop-down list, select a service, and then click
Next.
6. Click Save.
Search for services
End services
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Phone Services.
4. Click Find.
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Phone Services.
4. Click Find.
5. Check the checkboxes next to the services you want to end.
6. Click Delete Selected.
Change a service name 1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Phone Services.
4. Click Find.
5. Click the name of the service you want to update.
6. Change the service information.
7. Click Save.
Access a service on the From the conference station, choose
> Services.
conference station
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Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings.
Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on the conference station. Use your
password to log in to your User Options web pages and Cisco WebDialer on your personal computer.
For more information, ask your system administrator.
This section describes how to control your user settings from your User Options web pages. To access
If you want to...
Then do this after you log in...
Change your password
1. Choose User Options > User Settings.
2. In the Browser Password area, enter your password
information.
3. Click Save.
Change your PIN
1. Choose User Options > User Settings.
2. In the Phone PIN area, enter your PIN information.
3. Click Save.
Change the language (locale) for 1. Choose User Options > User Settings.
your User Options web pages
2. In the User Locale area, choose the language for your web
pages from the Locale drop-down list.
3. Click Save.
Change the language (locale) for 1. Choose User Options > Device.
the conference station screen
2. If you have more than one device, select the device that
requires a language change.
3. From the User Locale drop-down list, choose the language for
the conference station screen.
4. Click Save.
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Controlling Line Settings on the Web
Line settings include call-forwarding, voice message indicators, ring types, and line text labels that you
set up for your conference station.
Note
•
•
•
You can set up call forwarding directly on the conference station. See Forwarding All
To learn about phone settings that you can access directly on the conference station, see
By default, the ring type and line text label options do not display on your User Options
web pages. See your system administrator to set up these options so you can access them.
This section describes the line settings you can update from your User Options web pages. To access
If you want to...
Then do this after you log in...
Set up call forwarding
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Line Settings.
4. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
5. Click Save.
Change the message
indicator setting
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Line Settings.
4. In the Message Waiting Lamp area, choose a policy from the
Message Waiting Lamp Policy drop-down list.
The policy tells the conference station how to indicate a new voice
message. The conference station can display a light and/or a prompt
(a message on the conference station screen).
Note Typically the System Policy prompts the conference station to display a
steady red light to indicate a new voice message.
5. Click Save.
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If you want to...
Then do this after you log in...
Change the audible
message indicator
setting
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Line Settings.
4. In the Audible Message Waiting Indicator area, choose a policy from
the Audible Message Waiting Indicator Policy drop-down list.
If you turn the message indicator on, and you have a new voice
message, you will hear a stutter dial tone when you place a call.
5. Click Save.
Change the ring type
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Line Settings.
4. In the Ring Settings area, choose a setting to tell the conference station
how to indicate an incoming call.
5. Click Save.
Note The “idle” ring setting pertains if you receive an incoming call when the
conference station is idle. The “consecutive” ring setting pertains if you
receive an incoming call when the conference station is active.
Update the text (line
text label) that displays
on the called party’s
conference station that
identifies your
1. Choose User Options > Device.
2. If you have more than one device, select a device.
3. Click Line Settings.
4. In the Line Text Label area, enter the text that will identify your
directory number.
directory number when you call another conference station.
Note If you do not specify a line text label, your directory number will
display on the called party’s conference station.
5. Click Save.
Note The conference station uses the ASCII Label field if the
conference station does not support double-byte character sets.
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Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking
items in a web browser. Your system administrator must set up this feature for you.
If you want to...
Then...
with your Cisco
Unified
Communications
Manager User
Options directory
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using Cisco WebDialer, set up preferences and
click Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on the conference station.
6. To end a call, click Hangup or hang up from the conference station.
Use Cisco WebDialer 1. Log in to a Cisco WebDialer-enabled corporate directory and search for
with another online
corporate directory
(not your Cisco
Unified
coworkers.
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
Communications
Manager User
4. If this is your first time using Cisco WebDialer, set up preferences and
click Submit. (See the last row in this table for details.)
Options directory)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on the conference station.
6. To end a call, click Hangup or hang up from the conference station.
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If you want to...
Then...
Log out of
Click the logout icon in the Make Call or Hang Up page.
Cisco WebDialer
Set up, view, or
change
Cisco WebDialer
preferences
Access the Preferences page.
The Preferences page appears the first time that you use Cisco WebDialer
(after you click the number that you want to dial.)
To return to Preferences in the future, click the Preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
•
•
•
Preferred language—Determines the language used for Cisco WebDialer
settings and prompts.
Use permanent device—Identifies the conference station and directory
number (line) that you will use to place Cisco WebDialer calls.
Use Extension Mobility—If selected, prompts Cisco WebDialer to use the
conference station that is associated with your Cisco Extension Mobility
profile (if available).
•
•
Do not display call confirmation—If selected, prompts Cisco WebDialer
to suppress the Make Call page. This page appears by default after you
click a conference station number in a Cisco WebDialer-enabled online
directory.
Disable Auto Close—If selected, prompts Cisco WebDialer to display the
Hang Up page.
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Understanding Additional Configuration Options
Your system administrator can configure your Cisco Unified IP Conference Station 7937G to use
specific button and softkey templates along with special services and features, if appropriate. This
table provides an overview of some configuration options that you might want to discuss with your
system administrator based on your calling needs and work environment.
If you...
Then...
For more information...
Need to handle more
calls on the conference configure your line to support more
Ask your system administrator to
Talk to your system administrator
or phone support team.
station line
calls.
Need more speed dial
entries
entries are assigned.
If you need additional speed dials, try
using abbreviated dials or fast dials.
Want to use one
extension for several
phones
for example, to use one extension for
your desk phone and lab phone.
Share conference
stations or office space
with coworkers
Consider using:
Ask your system administrator
about these features and see the
following:
•
Call Park to store and retrieve
calls without using the transfer
feature.
•
•
•
•
Call Pickup to answer calls ringing
on another phone.
•
•
A shared line to view or join
coworkers’ calls.
Cisco Extension Mobility to apply
the conference station number and
user profile to a shared conference
station.
•
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If you...
Then...
For more information...
or handle calls on
someone’s behalf
up the AutoAnswer feature for the
conference station.
Want to temporarily
apply the conference
station number and
settings to a shared
conference station.
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Troubleshooting Your Conference Station
This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G.
General Troubleshooting
This section provides information to help you troubleshoot general problems with the
conference station. For more and detailed information, see your system administrator.
Symptom
Explanation
You cannot hear a dial One or more of the following factors might apply:
tone or complete a call
•
•
You must log into the Cisco Extension Mobility Service.
The conference station has time-of-day restrictions that prevent you
from using some features during certain hours of the day.
A conference station
Your system administrator may have disabled the button on the
button is unresponsive conference station.
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
•
You must change the line state (for example, go off-hook or have a
connected call).
•
•
You must press more to reveal additional softkeys.
The conference station is not configured to support the feature
associated with that softkey.
Barge fails and results One or more of the following factors might apply:
in a fast busy tone
•
You cannot barge an encrypted call if the conference station you are
using is not configured for encryption. When your barge attempt fails
for this reason, the conference station plays a fast busy tone.
•
You have toggled on the Privacy softkey.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails
The other party might have call forwarding enabled.
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Viewing Conference Station Administration Data
Your system administrator might ask you to access administration data on the conference station for
troubleshooting purposes.
If you are asked to...
Then...
Access network
Choose
> Settings > Network Configuration, and then navigate to
configuration data
the item that you want to view.
Access status data
Choose
> Settings > Status, and then navigate to the item that you
want to view.
Access conference station Choose
model information
> Settings > Model Information, and then navigate to the
item that you want to view.
Using the Quality Reporting Tool
Your system administrator may temporarily configure the conference station with the
Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit
information to your system administrator. Depending on your configuration, use the QRT to:
•
•
Immediately report an audio problem on a current call.
Select a general problem from a list of categories and choose reason codes.
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Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03B0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note
You must have Adobe Acrobat Reader to view and print PDF files. You can download
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
Duration of Hardware Warranty
One (1) Year
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Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
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Index
park 25
A
PickUp 24
abbreviated dials
CallBack 16
about 23
caller ID 12
setting up 40–41
calls
using 23
Address Book Synchronizer 40
administration data, viewing 51
answering calls 17
answering 17
compared to lines 11
conference 20–22
applications button, about 10
ASCII label field support 41
AutoAnswer 28
ending 17
holding and resuming 17
icons for 11
B
maximum per line 11
multiple parties on 20
multiple, handling and viewing 18
muting 18
barge
and privacy 27
and shared lines 25–27
using 26
on hold, answering 17
parked, storing and retrieving 25
placing 15–16
buttons, identifying 8–10
preventing barging of 27
removing from hold 17
reporting problems with 51
sending to voice messaging system 17
C
call
forwarding, setting up from conference
forwarding, setting up from web 20, 44
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suspicious 27
voicemail settings, adjusting 29
wireless microphone, using 5
transferring 19
cBarge
about 20
using 26
D
See also barge
Cisco Unified Communications Manager
Address Book Synchronizer 40
User Options web pages 37–47
dialing, options for 15–16
directories
about 32
button 10
personal 32–34
See conference station
conference calls 20–22
conference station
using from conference station 32–34
using from web 38–40
documentation, accessing 2
buttons 8–10
cleaning 13
E
connecting to network 4
connecting to power interface cable 5–6
connections, illustrations of 4–6
documentation for 2
feature configuration for 14, 48
illustration of 8
EM 16, 28
ending a call, options for 17
erasing call logs 31
external microphones, graphic 5
external power source
about 6
installing 4–6
lines, description of 11
microphones, using 5
illustration of 6
using 5–6
registering 7
ringer, adjusting volume 29
services 41–42
F
sharing 48
fast dials
troubleshooting 50–51
using with external power source 5–6
about 23, 32, 33
using 23, 33, 34
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feature menus 13
compared to calls 11
description of 11
icons for 11
number of calls supported on 11, 48
ring types for 29
G
shared 25
voice message settings for 44–45
going off-hook 15
GPickUp 24
M
H
Malicious Call Identification 27
MCID 27
hanging up, options for 17
headset, hanging up with 17
hold
Meet-Me conferences 21, 22
menus, using 13
message indicators, setting up 29, 44
messages, listening to 36
microphones, graphic 5
missed calls, viewing 31
model information, viewing 51
multiple calls, handling 18
mute 10, 18
and switching calls 18
and transferring 19
using 17
I
icons
for call states 11
for lines 11
N
iDivert 19, 36
navigation buttons, about 9
installing the conference station 4–7
network cable, connecting 4
network configuration data, viewing 50
L
LED indicators, about 9
lines
O
off-hook, about 15
on-hook, about 15
OPickUp 24
call states for 11
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P
R
PAB
received calls, viewing 31
redirecting calls 24
about 32
accessing 33
using from web page 38–39
remote-in-use icon for shared lines 25
resume, using 17
Park 25
ringer, adjusting 29
parked call, retrieving 17, 25
password, changing 43
personal directory
about 32
S
safety warnings 2
screen, adjusting contrast 30
select button, about 9
services 41–42
using from web page 38–40
using on conference station 33–34
PickUp 24
shared lines
PIN, changing 43
placed calls, viewing 31
placing calls, options for 15, 16
power
and remote-in-use icon 25
description of 25
with barge 26–27
with privacy 27
external
sharing conference stations 48
softkeys, about 10, 12
speed dials
about 6
illustration of 6
interface cable
about 6
about 23
illustration of 6
setting up 40–41
supply, interruption of 2
pre-dial 15
using 16, 23
status data, viewing 50
subscriptions, for conference station
services 41
suspicious calls, handling 27
Q
switching calls 18
QRT 51
Quality Reporting Tool 51
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T
TAPS 7
Tool for Auto-Registered Phones Support 7
transferring calls 19
troubleshooting
general 50
See also QRT
U
User Options web pages 37–47
V
volume, adjusting for ringer 29
W
warnings, safety 2
web-based services, setting up 37
WebDialer, using 16, 46–47
wireless microphone kit, graphic 5
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Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV
Amsterdam, The Netherlands
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks;
Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA,
CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the
Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink,
Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone,
MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase,
SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0807R)
© 2009 Cisco Systems, Inc. All rights reserved.
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.
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