Cisco Systems CP7921GAK9RF User Manual

Cisco Unified Wireless IP Phone  
7921G Phone Guide for Cisco Unified  
Communications Manager 7.0  
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
Contents  
Shortcut Keys and Buttons vii  
Common Phone Tasks vii  
Entering Text viii  
Getting Started  
1
Using this Guide  
6
Connecting Your Phone  
Charging the Phone Battery  
7
9
Powering On the Phone 12  
Setting Username and Passwords 13  
Entering and Editing Text 13  
Headset Information 14  
Securing the Phone with a Lock Set and Cable Lock 16  
An Overview of Your Phone 18  
Understanding Buttons and Hardware 19  
Understanding Phone Screen Features 22  
Understanding the Home Screen Display 24  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
iii  
Accessing the Help System on Your Phone 26  
Using Phone Buttons 27  
Basic Call Handling 31  
Ending a Call 37  
Using Hold and Resume 38  
Using Mute 39  
Switching an In-Progress Call to Another Phone 39  
Transferring Calls 40  
Forwarding Calls to Another Number 41  
Using Do Not Disturb 42  
Making Conference Calls 43  
Using Conference 44  
Using Join 45  
Using Meet-Me 46  
Viewing or Removing Conference Participants 47  
Placing or Receiving Intercom Calls 48  
Advanced Call Handling 50  
Speed Dialing 50  
Using Speed Dial and Fast Dial 51  
iv  
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Storing and Retrieving Parked Calls 53  
Logging Out of Hunt Groups 54  
Using Barge to Add Yourself to a Shared-Line Call 55  
Using BLF to Determine a Line State 57  
Tracing Suspicious Calls 60  
Prioritizing Critical Calls 60  
Managing Business Calls Using a Single Phone Number 62  
Using the Push to Talk Service 64  
Using a Handset, Headset, and Speakerphone 65  
Changing Phone Settings 68  
Customizing Rings 68  
Customizing the Phone Screen 71  
Changing Keypad Settings 72  
Setting the Keypad to Automatically Lock 73  
Changing the Keypad Tones 74  
Viewing Your Network Profile List 74  
Using Call Logs and Directories 75  
Using Call Logs 75  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
v
Directory Dialing 76  
Using Corporate Directory on Your Phone 77  
Accessing Voice Messages 84  
Subscribing to Phone Services 86  
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 87  
Configuring Features and Services on the Web 88  
Using Personal Directory on the Web 89  
Setting Up Phone Services on the Web 92  
Using Cisco WebDialer 95  
Setting Up Phones and Access Lists for Mobile Connect 97  
Understanding Additional Configuration Options 100  
Troubleshooting Your Phone 102  
General Troubleshooting 102  
Viewing Phone Administration Data 103  
Using the Quality Reporting Tool 104  
Cisco One-Year Limited Hardware Warranty Terms 105  
vi  
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Common Phone Tasks  
Using the Phone  
Power on/off Press and hold  
until phone  
Hold/resume a call Press Hold or Resume.  
the phone  
powers on or off.  
Transfer a call to a Choose Options >Trnsfer,  
Access phone Press Options for feature list:  
new number  
enter a target number, then  
press Options >Trnsfer  
again.  
features  
Press number key for feature or  
Scroll to feature and press  
.
QUICK REFERENCE  
Redial a number  
Press  
twice or  
Access Main Press a navigation arrow for:  
Options > Redial.  
menu options  
Directory menu (Book)  
Line view (Phone)  
Settings menu (Tools)  
Services menu (World)  
Start a standard  
conference call  
Choose Options > Confrn.  
Dial a number, then choose   
Options > Confrn again.  
Repeat for each party.  
Press number key for menu option.  
Forward your  
extension  
Choose Options > CFwdAll.  
Enter the number to which  
you want to forward all  
calls. To cancel, choose   
Options > CFwdAll.  
Access your Press Ph Book or Directory >  
Phone Book Phone Book.  
Adjust  
Choose Settings > Phone Settings >  
display  
Display Settings, and select  
brightness  
Display Brightness. Press  
or  
Use your call logs Choose Directory (Book) >  
Missed Calls, Received  
Cisco Unified Wireless  
IP Phone 7921G for  
Cisco Unified  
, then press Save.  
Calls, or Placed Calls.  
To dial, scroll to a listing  
Shortcut Keys and Buttons  
and press Dial or  
.
Communications  
Manager 7.0  
Toggle ringer to  
vibrate or ring  
Press and hold  
.
*
Move a shared line From the phone with the  
call between desk active call, press Hold. From  
phone and wireless the other phone, select the  
1@  
Access voice  
messages  
Press and hold  
Press  
.
Using the Phone  
phone  
shared-line call and press  
Adjust ringer,  
handset, or speaker  
volume  
up or down.  
Resume to retrieve the call.  
Shortcut Keys and Buttons  
Softkey Definitions  
Entering Text  
Mute/unmute your Press  
phone  
.
Phone Screen Icons  
Common Phone Tasks  
Switch between  
Press and hold  
.
speaker and handset  
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are  
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates  
in the United States and certain other countries. All other trademarks  
mentioned in this document or Website are the property of their respective  
owners. The use of the word partner does not imply a partnership relationship  
between Cisco and any other company. (0705R)  
Lock the keypad  
Press and hold  
.
#
Unlock the keypad Press Unlock, then OK.  
© 2008 Cisco Systems, Inc. All rights reserved.  
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Softkey Definitions  
Entering Text  
Intercom line in one-way audio  
Intercom line in two-way audio  
AbbrDial  
Dial using a speed dial index  
Character—Press key one or more times.  
number  
0
Space—Press  
.
Line Features  
Barge  
Add yourself to a call on a shared  
line  
Number—Press the number key.  
Phone line  
Symbol—Press these keys:  
Service URL  
Voice message  
CallBack  
Receive notification when a busy  
extension becomes available  
to enter * + - / = \ : ;  
*
CFwdAll  
ConfList  
Confrn  
DirTrfr  
DND  
Set up/cancel call forwarding  
View conference participants  
Create a conference call  
Other Features  
0
to enter space , . ‘ “ | _ ~ ’  
Mute on  
to enter # ? ( ) [ ] { }  
#
Headset active  
Transfer two calls to each other  
1@  
to enter ! @ < > $ % ^ &  
Turn on/off Do Not Disturb  
(DND)  
Speaker mode active  
Ringer off (silent mode)  
EditDial  
GPickUp  
Edit a number in a call log  
Answer a call that is ringing in  
another group or on another line  
Phone Screen Icons  
Ring and vibrate on  
Vibrate only on  
Line and Call States  
HLog  
Log in or out of your hunt group  
Off hook  
iDivert  
Send a call to your voice messaging  
system  
Application active  
Radio signal status  
Connected call  
Call on hold  
Join  
Join several calls already on a  
single line to create a conference  
No radio signal  
MCID  
MeetMe  
Message  
Park  
Report suspicious calls  
Call Forwarding enabled  
Shared line in use  
Battery charge status  
Host a Meet-Me conference call  
Access your voicemail  
Docked in desktop charger  
Incoming call, or BLF-monitored  
line is ringing (BLF Pickup)  
Store a call using Call Park  
Open your Phone Book  
Docked in desktop charger with  
ringer off (silent mode)  
Ph Book  
PickUp  
QRT  
BLF-monitored line is in-use  
Answer a call in your group  
Keypad locked  
BLF-monitored line is idle  
Submit call problems to the system  
administrator  
Business number for a contact  
BLF-monitored line is in Do Not  
Disturb state  
Remove  
RmLstC  
Remove a conference participant  
Home number for a contact  
Mobile number for a contact  
Other number for a contact  
Drop the last party added to a  
conference call  
Speed-dial, call log, or directory  
listing (BLF status unknown)  
Intercom line in idle state  
Trnsfer  
Transfer a call  
     
Getting Started  
Using this Guide  
This guide provides you with an overview of the features available on your phone. You can read it  
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers  
to commonly used sections.  
If you want to...  
Then...  
Review safety information  
Connect your phone to the network  
Use your phone after it is installed  
Learn about the buttons and menus  
Learn about the phone screen  
Make calls  
See Safety and Performance Information, page 2.  
See Connecting Your Phone, page 7.  
Start with the An Overview of Your Phone, page 18.  
See Understanding Feature Buttons and Menus, page 25.  
See Understanding Phone Screen Features, page 22.  
See Placing a Call—Basic Options, page 31.  
See Using Hold and Resume, page 38.  
See Using Mute, page 39.  
Put calls on hold  
Mute calls  
Transfer calls  
See Transferring Calls, page 40.  
Make conference calls  
Forward calls to another number  
Share a phone number  
See Making Conference Calls, page 43.  
See Forwarding Calls to Another Number, page 41.  
See Using a Shared Line, page 55.  
Answer calls ringing on another phone See Picking Up a Redirected Call on Your Phone, page 52.  
Use your phone as a speakerphone  
Set up speed dialing  
See Using a Handset, Headset, and Speakerphone, page 65.  
See Speed Dialing, page 50.  
Change the ring volume or tone  
View your missed calls  
See Customizing Rings, page 68.  
See Using Call Logs and Directories, page 75.  
See Accessing Voice Messages, page 84.  
See Accessing Your User Options Web Pages, page 85.  
Listen to voice messages  
Customizing your phone using the  
User Options web pages  
See softkey and icon definitions  
Refer to the Quick Reference Card in the front of this guide.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
1
   
Finding Additional Information  
You can access the most current Cisco documentation on the World Wide Web at this URL:  
You can access the Cisco website at this URL:  
International Cisco websites can be accessed from this URL:  
You can access the most current licensing information at this URL:  
Safety and Performance Information  
Read the following safety notices before installing or using your wireless IP phone.  
Warning  
IMPORTANT SAFETY INSTRUCTIONS  
This warning symbol means danger. You are in a situation that could cause bodily injury.  
Before you work on any equipment, be aware of the hazards involved with electrical  
circuitry and be familiar with standard practices for preventing accidents. Use the  
statement number provided at the end of each warning to locate its translation in the  
translated safety warnings that accompanied this device. Statement 1071  
SAVE THESE INSTRUCTIONS  
Note  
To see translations of the warnings that appear in this publication, refer to the statement  
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.  
Warning  
Read the installation instructions before connecting the system to the power source.  
Statement 1004  
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Getting Started  
Warning  
Voice over IP (VoIP) service and the emergency calling service do not function if power  
fails or is disrupted. After power is restored, you might have to reset or reconfigure  
equipment to regain access to VoIP and the emergency calling service. In the USA, this  
emergency number is 911. You need to be aware of the emergency number in your  
country. Statement 361  
Warning  
Warning  
The plug-socket combination on the battery charger must be accessible at all times  
because it serves as the main disconnecting device. Statement 1019  
The battery charger requires short-circuit (overcurrent) protection to be provided as part  
of the building installation. Install only in accordance with national and local wiring  
regulations. Statement 1045  
Warning  
Warning  
Do not use the wireless IP phone in hazardous environments such as areas where high  
levels of explosive gas may be present. Check with the site safety engineer before using  
any type of wireless device in such an area.  
Telephone receivers produce a magnetic field that can attract small magnetic objects  
such as pins and staples. To avoid the possibility of injury, do not place the handset  
where such objects may be picked up.  
Battery Safety Notices  
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP  
Phone 7921G manufacturer.  
Warning  
Warning  
There is the danger of explosion if the battery is replaced incorrectly. Replace the battery  
only with the same or equivalent type recommended by the manufacturer. Dispose of  
used batteries according to the manufacturer’s instructions. Statement 1015  
Ultimate disposal of this product should be handled according to all national laws and  
regulations. Statement 1040  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
3
 
Warning  
Do not dispose of the battery pack in fire or water. The battery may explode if placed in  
a fire.  
Caution  
Caution  
Caution  
The battery pack is intended for use only with this device.  
Do not disassemble, crush, puncture, or incinerate the battery pack.  
To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object  
to touch the battery contacts.  
Caution  
Handle a damaged or leaking battery with extreme care. If you come in contact with the  
electrolyte, wash the exposed area with soap and water. If the electrolyte has come in  
contact with the eye, flush the eye with water for 15 minutes and seek medical attention.  
Caution  
Caution  
Caution  
Caution  
Do not charge the battery pack if the ambient temperature exceeds 104 degrees  
Fahrenheit (40 degrees Celsius).  
Do not expose the battery pack to high storage temperatures (above 140 degrees  
Fahrenheit, 60 degrees Celsius).  
When discarding a battery pack, contact your local waste disposal provider regarding  
local restrictions on the disposal or recycling of batteries.  
To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part  
number.  
Standard batteryCP-BATT-7921G-STD  
Extended use battery—CP-BATT-7921G-EXT  
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Getting Started  
Caution  
Use only the Cisco power supply that is compatible with your phone. To order your power  
supply, contact your local dealer and refer to the following list of Cisco part numbers:   
Australia—CP-PWR-7921G-AU=  
Central Europe—CP-PWR-7921G-CE=  
China—CP-PWR-7921G-CN=  
Japan—CP-PWR-7921G-JP=  
North America—CP-PWR-7921G-NA=  
United Kingdom—CP-PWR-7921G-UK=  
Note  
The battery and power supply are not provided with your phone. To order the battery and  
power supply, contact your local dealer.  
Power Outage  
Your accessibility to emergency service through the phone is dependent on the wireless access point  
being powered. If there is an interruption in the power supply, Service and Emergency Calling Service  
dialing will not function until power is restored. In the case of a power failure or disruption, you may  
need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.  
Regulatory Domains  
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this  
phone outside of its regulatory domain, the phone will not function properly, and you might violate  
local regulations.  
Healthcare Environments  
This product is not a medical device and may use an unlicensed frequency band that is susceptible to  
interference from other devices or equipment.  
Using External Devices  
The following information applies when you use external devices with the Cisco Unified Wireless  
IP Phone:  
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against  
unwanted radio frequency (RF) and audio frequency (AF) signals.  
Depending on the quality of these devices and their proximity to other devices such as mobile phones  
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take  
one or more of the following actions:  
Move the external device away from the source of the RF or AF signals.  
Route the external device cables away from the source of the RF or AF signals.  
Use shielded cables for the external device, or use cables with a better shield and connector.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
5
           
Shorten the length of the external device cable.  
Apply ferrites or other such devices on the cables for the external device.  
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality  
of external devices, cables, and connectors. The system will perform adequately when suitable devices  
are attached using good quality cables and connectors.  
Caution  
In European Union countries, use only external headsets that are fully compliant with the  
EMC Directive [89/336/EC].  
Cisco Product Security Overview  
This product contains cryptographic features and is subject to United States and local country laws  
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply  
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors  
and users are responsible for compliance with U.S. and local country laws. By using this product you  
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local  
laws, return this product immediately.  
Further information regarding U.S. export regulations may be found at  
Accessibility Features  
A list of accessibility features is available upon request.  
6
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Connecting Your Phone  
Connecting Your Phone  
Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the  
corporate wireless network and the IP telephony network.  
A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you  
can use your phone, you must install the battery in the phone and then charge the battery. Depending  
on the type of battery you have, the fully charged battery provides these hours of service:  
The standard battery provides up to 11 hours of talk time or up to 150 hours of standby time.  
The extended battery provides up to 15 hours of talk time or up to 200 hours of standby time.  
Installing or Removing the Phone Battery  
To install or remove the battery, follow these steps:  
If you want to...  
Then...  
Install the battery  
1. Insert the battery catches in the slots at the bottom of the phone. Ensure  
metal contacts on the battery and the phone face each other.  
2. Press the battery to the phone until it locks into place.  
Remove the battery  
1. Push up on the locking catch with one hand.  
2. With the other hand, hold the battery at the edges and pull out to remove  
the battery.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
7
         
1
3
2
2
2
Locking catch—Push up to release the battery.  
1
2
3
Battery catches—Insert these into the slots near the bottom of the phone at battery installation.  
Charging the Phone Battery  
You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB  
cable to your phone. For more information, see these sections:  
Using the AC Power Supply to Charge the Battery, page 9  
Using the USB Cable and USB Port on the PC to Charge the Battery, page 11  
Charging Time if AC Power  
Supply Connected to Phone  
Charging Time if Phone Connected  
to USB Port on PC with USB Cable  
Battery Type  
Standard  
2 hours  
3 hours  
5 hours  
7 hours  
Extended  
8
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Connecting Your Phone  
Note  
You can also charge your battery by using a desktop charger or a multi-charger. For more  
Using the AC Power Supply to Charge the Battery  
You can charge your battery quickly by connecting the AC power supply to the phone. To  
accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the  
AC power supply.  
You can use the phone while the battery is being charged. After the battery is charged, you can unplug  
the power supply cord, or you can leave the phone plugged into the power cord.  
Note  
Depending on configuration, your phone may automatically power off when it is connected  
to an AC power source. AC power sources include the power supply, desktop charger, or  
multi-charger. If the phone is in use (on a call or is using a phone service) when it is connected  
to the AC power source, it will power off upon termination of the call or phone service.  
For more information, see your system administrator.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
9
 
To charge the battery in the phone using the AC power supply, use this diagram:  
AC plug adapter—Insert the AC plug adapter into the slot on the power supply.  
AC power supply—Insert into an AC outlet.  
1
2
3
4
Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.  
Indicator light—Indicates the charging status:  
Red—Battery charging in process  
Green—Battery charging is completed  
10  
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Connecting Your Phone  
Using the USB Cable and USB Port on the PC to Charge the Battery  
You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on  
your PC. Charging takes longer when you use the USB port on the PC to charge the battery.  
To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:  
3
2
1@  
DEF  
3
ABC  
2
4
GHI  
MNO  
6
9
#
JKL  
TUV  
5
8
0
7
PQRS  
WXYZ  
*
1
If you want to...  
Then...  
Charge the battery  
using the USB cable  
1. Insert the phone connector on the USB cable into the phone.  
2. Insert the USB A-type connector into the USB port on your PC.  
Note If the Found New Hardware Wizard opens, use the next procedure to stop  
it.  
3. Monitor the indicator light after the phone briefly displays “USB  
Connected” on the status line.  
While the battery is charging, the indicator light is red. When the battery  
is fully charged, the indicator light turns green.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
11  
 
If you want to...  
Then...  
Stop Found New  
Hardware Wizard  
from opening when  
connecting to USB  
port  
1. Click Next to use the wizard dialog box.  
2. In the Update New Software dialog, click No, not this time, and click  
Next.  
3. Click Install the Software automatically (Recommended) and click Next.  
4. After a few moments, the Cannot Install This Hardware dialog displays.  
Click Don't prompt me again to install this software.  
5. Click Finish to close the dialog box.  
After charging the battery, you must power on the phone to make and receive calls.  
If you want to...  
Then...  
Power on the phone  
1. Press and hold the  
(red button) until the phone powers on.  
2. You might need to enter a username and password to access the wireless  
network. For more information, see Setting Username and Passwords,  
page 13.  
3. After completing authentication and registration with Cisco Unified  
Communications Manager, the phone displays the main screen and is  
ready to place or receive calls.  
Check signal strength The  
icon indicates the strength of the signal between the wireless access  
point and your phone. Your phone must have at least one bar to place or  
receive calls.  
When you move the phone out of signal range, you lose connection with the  
wireless LAN. The  
service area.”  
icon appears, and the status line displays, “Leaving  
Tip  
Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered  
on and connected to the wireless network when using battery power, the indicator light blinks green  
every two seconds.  
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Connecting Your Phone  
Setting Username and Passwords  
When powering on your phone for the first time, in some networks, you might need to set your  
username and password to access the wireless network. Ask your system administrator for assistance.  
If you want to...  
Then...  
Set username and  
password  
1. Choose  
(Settings) > Network Profiles.  
) and press View.  
contact your system administrator.  
2. Highlight the current profile name (with  
Note  
3. Highlight WLAN Configuration and press View.  
4. Scroll to Username or Password and press  
.
5. Using the keypad, enter your username or password in the New  
Username or New Password field.  
For assistance, see Entering and Editing Text, page 13.  
Note You can use up to 32 alphanumeric characters for the EAP/LEAP  
password.  
6. To confirm the changes, choose Options > Save.  
7. To return to the main screen, press  
(red button).  
Entering and Editing Text  
You can enter characters, numbers, and special characters for passwords. When you press a numeric  
key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each  
press moves to another character option.  
If you want to...  
Then...  
Enter characters  
Press the number key until you highlight the character (lower or upper  
case) that you want to enter.  
Enter numbers  
Press the number key and locate the number that you want to enter.  
Delete the last character  
Press << once to delete the last character or number or to delete the  
whole character string, press and hold <<.  
0
Enter a space  
Press  
to enter a space between characters.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
13  
           
If you want to...  
Then...  
Enter special characters and Press  
to display and enter these symbols * + - / = \ : ;  
to display and enter these symbols space , . ‘ “ | _ ~ ’  
to display and enter these symbols # ? ( ) [ ] { }  
to display and enter these symbols ! @ < > $ % ^ &  
*
symbols  
0
Press  
Press  
Press  
#
1@  
Cancel editing mode  
Choose Options > Cancel to return to the menu option or main screen.  
Registering with TAPS  
After your phone is connected to the wireless LAN network, your system administrator might ask you  
to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be  
used for a new phone or to replace an existing phone.  
To register with TAPS, enter the TAPS extension provided by your system administrator, and follow  
the voice prompts. You might need to enter your entire extension, including the area code. After your  
phone displays a confirmation message, disconnect. The phone will re-start.  
Accessories for the Cisco Unified Wireless IP Phone 7921G  
The following phone accessories are available for your phone:  
Standard and extended batteries  
AC power supplies for different geographical areas  
Desktop charger with speakerphone  
Multi-charger  
Carrying cases  
Lock sets  
For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7921G  
Headset Information  
To use a headset, see Using a Handset, Headset, and Speakerphone, page 65. Although Cisco Systems  
performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco  
does not certify or support products from headset or handset vendors. Because of the inherent  
environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are  
14  
OL-16131-01  
             
Connecting Your Phone  
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends  
that customers test the headsets that work best in their environment before deploying a large number  
of units in their network.  
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear  
an echo of their own voice when they speak to Cisco Unified IP Phone users.  
Cisco Systems recommends the use of good quality external devices, like headsets that are screened  
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of  
these devices and their proximity to other devices such as cell phones and two-way radios, some audio  
noise may still occur. See Using External Devices, page 5 for more information.  
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone  
is the potential for an audible hum. This hum can be heard by either the remote party or by both the  
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds  
can be caused by a range of outside sources, for example, electric lights, being near electric motors,  
large PC monitors.  
Audio Quality Subjective to the User  
Beyond the physical, mechanical and technical performance, the audio portion of a headset must  
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot  
guarantee the performance of any headsets, but some of the headsets on the sites listed below have  
been reported to perform well on Cisco Unified IP Phones.  
Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own  
environment to determine suitable performance.  
For information about headsets for your phone, see the Cisco Unified Wireless IP Phone 7921G  
Accessory Guide and these web sites:  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
15  
 
Securing the Phone with a Lock Set and Cable Lock  
You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from  
Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.  
To install the lock set, use the diagram and follow these steps:  
If you want to...  
Then...  
Install the lock set on 1. Put the security cable around a post or through a hole in the desktop.  
the phone  
Insert the loops at the ends of the security cable through the C-ring.  
2. Insert the C-ring with cable loops through the slot on back of phone.  
3. Use the combination lock to secure the ends of the C-ring around cable  
loops and phone.  
The phone is secured to the desktop area.  
4. To secure the desktop charger, use a laptop cable lock.  
16  
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Connecting Your Phone  
1
2
3
4
You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable  
lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be  
secured to a desktop. The diagram shows where to insert the lock.  
Note  
The lock set does not include the cable lock.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
17  
An Overview of Your Phone  
Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice  
communication over the same wireless LAN that your computer uses, allowing you to place and  
receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.  
In addition to basic call-handling features, your phone can provide enhanced productivity features that  
extend your call-handling capabilities.  
Depending on the configuration, your phone supports:  
Wireless access to your phone number and the corporate directory.  
A phone book that can store up to 100 contacts, and speed-dial hot keys that can be assigned to  
these local phone book contacts.  
Access to network data, XML applications, and web-based services.  
Online customizing of phone features and services from your User Options web pages.  
An online help system that displays information on the phone screen.  
18  
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An Overview of Your Phone  
Understanding Buttons and Hardware  
You can use the graphic below to identify buttons and hardware on your phone.  
1
2
17  
3
16  
15  
4
14  
13  
5
6
7
1@  
DEF  
12  
11  
3
6
9
#
ABC  
JKL  
TUV  
2
5
8
0
4
7
GHI  
MNO  
PQRS  
WXYZ  
8
10  
*
9
7921  
Indicator light Provides these indications:  
(LED)  
1
Solid red—Phone is connected to AC power source, and battery is charging.  
Solid green—Phone is connected to AC power source, and battery is fully  
charged.  
Fast blinking red—Incoming call. (Phone can be charging or fully charged.)  
Slow blinking red—Voice message. (When phone is connected to AC power  
source, red light displays longer than when using only the battery.)  
Slow blinking green (every two seconds)—Phone is using only battery  
power. Phone is registered with the wireless network and is within service  
coverage area.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
19  
     
Headset port  
Port for plugging in a headset or ear bud.  
2
3
Speaker button Toggles the speaker mode on or off for the phone.  
Right softkey  
button  
Activates the Options menu for access to the list of softkeys. Sometimes  
displays a softkey label.  
4
5
Navigation  
button  
Accesses these menus and lists from the main screen.  
Directory  
Line View  
Settings  
Services  
Allows you to scroll up and down menus to highlight options and to move left  
and right through phone numbers and text entries.  
Select button  
Activates the Help menu from the main screen.  
6
7
Allows you to select a menu item, a softkey, a call, or an action.  
Power/End  
button (red)  
Turns the phone on or off, ends a connected call, or silences the ring during an  
incoming call.  
When using menus, acts as a shortcut to return to the main screen.  
Pound (#) key Allows you to lock the key pad.  
8
9
Allows you to enter these special characters when you are entering text:  
# ? ( ) [ ] { }  
#
Zero (0) key  
Enters “0” when dialing a number. Allows you to enter a space or these special  
characters when you are entering text:  
, . ‘ “ | _ ~ ’  
0
20  
OL-16131-01  
             
An Overview of Your Phone  
Asterisk (*)  
key  
Toggles between Ring and Vibrate mode.  
10  
Allows you to enter these special characters when you are entering text:  
* + - / = \ : ;  
*
Keypad  
Allows you to dial numbers, enter letters, and choose menu items by number.  
11  
12  
One (1) key  
Enters “1” when dialing a number. Allows you to access the voice messaging  
system.  
1@  
Allows you to enter these special characters when you are entering text:  
! @ < > $ % ^ &  
Answer/Send  
button (green)  
Allows you to answer a ringing call or, after dialing a number, to place the call.  
13  
14  
Left softkey  
button  
Activates the softkey option displayed on the screen.  
When set up by you, allows you to directly access your messages or open the  
Phone Book when the phone is idle.  
Mute button  
Toggles the mute feature on or off.  
15  
16  
Volume button When the phone is idle, allows you to control the ring volume, turn on the  
vibrate option, or turn off the ring.  
When an incoming call is ringing, allows you to press this button once to silence  
the ring for the call.  
During a call, allows you to control the speaker volume for the handset,  
headset, and speaker mode.  
Application  
button  
Used with XML applications, such as Push to Talk or other services. For more  
information, see Using the Application Button, page 63.  
17  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
21  
           
Understanding Phone Screen Features  
Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey  
displays the list of available feature options for the phone. The features in the Options list change  
depending on whether the phone is idle or in an active call.  
This is what your main phone screen looks like with the Options list open.  
1
2
3
6
5
4
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An Overview of Your Phone  
Phone Status line  
Displays these icons (if active) and your directory number:  
1
Battery charge icon—Shows the level of charge in battery  
Battery removal icon—Shows the battery is removed or is not  
recognized  
Signal icon—Shows the degree of signal strength  
Key Lock icon—Indicates the keypad is locked  
Speaker icon—Indicates speaker mode is active  
Mute icon—Indicates mute is active  
Headset icon—Indicates headset is plugged in to phone  
Ringer Off icon—Indicates the phone alert is silent  
Vibrate icon—Indicates the phone alert is vibrate only  
Vibrate and Ring icon—Indicates the phone alert is vibrate and ring  
Desk Top Charger icon—Indicates the phone is docked in the charger  
Desk Top Charger silent icon—Indicates the ringer for the phone  
docked in the charger is off  
Voice Message icon—Indicates you have a voice message  
Application icon—Indicates the application (such as Push to Talk) is  
active  
Primary Phone line—Displays the phone number (directory number)  
for your primary phone line  
10140  
Date and Time line  
Displays time and date information  
2
12:39 06/20/06  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
23  
 
Options Menu  
Displays softkey features for the current call state  
3
4
Softkey labels area  
Ph Book - Options  
Displays softkey options and provides access to the Options list of  
softkey features  
Displays the active navigation arrows for the menu or screen  
Status and information Provides phone status or instructions  
5
6
Your current options  
Main phone screen  
Displays four menu icons and Help  
Understanding the Home Screen Display  
The home screen is the display on your phone screen when it is idle. A home screen can be the main  
phone screen or Line View. Your system administrator determines how the home screen is displayed  
on your phone.  
Home Screen with Main Phone Screen Displayed  
This is a home screen with the main phone screen displayed.  
24  
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An Overview of Your Phone  
Home Screen in Line View  
This is a home screen in Live View. To access the main phone screen, press  
.
Understanding Feature Buttons and Menus  
From the main phone screen, you can use the Navigation button to access feature menus.  
If you want to...  
Then...  
Open a feature menu  
Press an arrow on the Navigation button to access these menus from the  
main phone screen:  
Directory  
Line View  
Settings  
Services  
Scroll through a menu Press the Navigation button up or down.  
or list  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
25  
         
If you want to...  
Then...  
Select a menu option  
Do one of these actions:  
Press the keypad number key for the item.  
Scroll to highlight the item, and then press the  
the navigation button).  
button (center of  
Go back one level in a Press Back.  
feature menu  
Note To close the menu and return to the main phone screen, press  
from any menu level.  
Reposition the cursor  
to edit a phone number  
or name  
Press the Navigation button left or right.  
Select a highlighted call Press  
or option  
.
Access Help  
From the main screen, press  
.
Accessing the Help System on Your Phone  
Your phone provides an online help system. Help topics appear on the screen.  
If you want to...  
Then...  
View the main menu  
Press  
and wait a few seconds for the menu to display. Main menu  
topics include:  
About Your Cisco Unified IP Phone—Details about your phone  
How do I...?—Procedures for common phone tasks  
Calling Features—Descriptions and procedures for calling features  
Help—Tips on using and accessing Help  
Get help using Help  
Press  
Help.  
, wait for the online help main menu to display, and then choose  
26  
OL-16131-01  
         
An Overview of Your Phone  
Using Phone Buttons  
The phone keypad and buttons provide these shortcuts to frequently used functions.  
For more  
information, see...  
If you want to...  
Then...  
Lock the phone  
keypad  
Press and hold  
status line and the  
screen.  
until “Keypad Locked” displays on the Setting the Keypad  
icon appears at the top of the main to Automatically  
Lock, page 73  
#
Note The keypad lock is temporarily disabled when you have  
an incoming call.  
Unlock the  
Press Unlock. As soon as the screen displays “Unlock  
phone keypad  
Keypad?”, press OK, and the  
icon disappears.  
Note You must press the Unlock and OK softkeys as soon as  
they appear, or the keypad remains locked.  
*
Toggle between  
Press and hold  
until the screen displays “Vibrate On!” CustomizingRings,  
ring and vibrate and the  
mode  
icon displays at the top. page 68  
To switch back to the ring mode, press and hold  
the screen displays “Vibrate Off!”, and the  
disappears.  
until  
*
icon  
Note You can also use the Volume button to set vibrate.  
1@  
Listen to voice  
messages  
Press and hold  
until the phone connects to your voice Accessing Voice  
Messages, page 84  
messaging system.  
Adjust the  
volume during a  
call  
Press  
for a call on the handset, speaker, or headset.  
Using Phone  
Buttons, page 27  
Change the ring When the phone is idle, press  
pattern for your vibrate, or silent mode.  
calls  
to set the ring volume,  
CustomizingRings,  
page 68  
Understanding Lines vs. Calls  
To avoid confusion about lines and calls, refer to these descriptions:  
Lines—Each corresponds to a directory number or intercom number that others can use to call  
you. Your phone supports up to six lines. To see your phone lines, press  
View. You have as many lines as you have directory numbers with phone line icons  
View list.  
to open Line  
in the Line  
Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up  
to 24 connected calls, but your system administrator might adjust this number according to your  
needs. Only one call can be active at any time; other calls are automatically placed on hold.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
27  
                 
Understanding Line and Call Icons  
This is what your main phone screen looks like with two active calls, one on hold (23827) and another  
connected (3956933).  
1
2
3
4
Phone Status line  
Call Activity area  
Status line  
Icons and your directory number  
1
2
3
4
Calling party information, connection duration, and call state icon  
Status of the selected line  
Softkey labels  
Call feature and Options list  
Your phone displays these icons to help you determine the line and call state.  
Icon  
Line or call state  
Description  
On-hook line  
No call activity on this line.  
Off-hook line  
Connected call  
Call on hold  
You are connected to the other party.  
You have put this call on hold. See Using Hold and Resume,  
page 38.  
Call forward enabled  
You have forwarded your primary line. See Forwarding Calls  
to Another Number, page 41.  
Authenticated call  
Encrypted call  
See Tracing Suspicious Calls, page 60.  
See Tracing Suspicious Calls, page 60.  
28  
OL-16131-01  
         
An Overview of Your Phone  
Icon  
Line or call state  
Description  
Shared line in use  
A shared line is in use remotely. See Using a Shared Line,  
page 55.  
Incoming call, or  
BLF-monitored line is  
ringing (BLF Pickup)  
A call is ringing on one of your lines or on a BLF-monitored  
line.  
For BLF Pickup, see Using BLF to Determine a Line State,  
page 57.  
BLF-monitored line is  
idle  
See Using BLF to Determine a Line State, page 57.  
See Using BLF to Determine a Line State, page 57.  
See Using BLF to Determine a Line State, page 57.  
BLF-monitored line is  
in-use  
BLF-monitored line is  
in Do Not Disturb state  
BLF indicator is  
unavailable for this line  
Idle Intercom line  
The intercom line is not in use. See Placing or Receiving  
Intercom Calls, page 48.  
One-way Intercom call The intercom line is sending or receiving one-way audio. See  
Placing or Receiving Intercom Calls, page 48.  
Two-way Intercom call The recipient pressed the intercom line to activate two-way  
audio with the caller. See Placing or Receiving Intercom  
Calls, page 48.  
Understanding Out-of-Range Alerts  
Your system administrator can configure your phone to send you an audible alert (beep) when you are  
out of range of the wireless network. When you hear the alert, this icon  
displayed on the phone screen.  
(no signal) will be  
When you are out of range of the wireless network, you will not be able to use the phone for features  
requiring a wireless network connection, such as making and receiving calls.  
If your system administrator enabled the out-of-range alert, depending on the configuration, you  
might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the  
wireless network.  
To reconnect to the wireless network after you hear the alert, move to another location until you see  
the signal icon  
on the phone screen again.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
29  
 
Understanding Feature Availability  
The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may  
vary, depending on the call processing agent used by your company and also on how your company’s  
phone support team has configured your phone system. Therefore, some of the features included in  
this guide might not be available to you or might work differently on your phone system. Contact your  
support desk or system administrator for information about feature operation or availability.  
Cleaning the Phone  
Gently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on  
the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause  
failures.  
Note  
If you need to clean or disinfect your phone, you can purchase a silicon case for your  
Cisco Unified Wireless IP Phone 7921G. For more information, refer to the Cisco Unified  
30  
OL-16131-01  
       
Basic Call Handling  
Basic Call Handling  
You can perform basic call-handling tasks using a range of features and services. Feature availability  
can vary; see your system administrator for more information.  
Placing a Call—Basic Options  
Here are some easy ways to place a call on your wireless IP phone.  
Note  
Your system administrator can configure your phone to alert you (by beeping) when it is out  
of range of the wireless network. You can only use your phone if it is within range of the  
wireless network. For more information, see your system administrator.  
see...  
If you want to...  
Then...  
Place a call using the  
handset  
1. Dial the phone number.  
Answering a Call,  
page 36  
2. Press  
to place your call.  
Note No dial tone occurs.  
Place a call using the  
speaker mode on the  
handset  
1. Press and hold  
button to activate the  
Using a Handset,  
page 65  
speaker.  
2. Dial the phone number.  
3. Press  
to place your call.  
Note Press and hold  
button again to turn  
off speaker mode.  
Redial a number  
Press  
twice or choose Options > Redial.  
Place a call while another  
call is active (using the same  
line)  
1. Choose Hold.  
Using Hold and  
Resume, page 38  
2. Choose Options > NewCall.  
3. Dial, redial, or speed dial a number.  
Note You hear dial tone with NewCall.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
31  
           
For more information,  
see...  
If you want to...  
Then...  
Dial a number from the  
Phone Book  
1. Choose  
>   
Using the Phone  
Book on Your Phone,  
page 80  
Phone Book or Ph Book (if available).  
2. Highlight a contact name, then do one of  
the following:  
Scroll left or right until you see the icon  
for the phone number:  
work  
phone,   
home phone,  
mobile phone,  
or  
other phone.  
Choose Options > Details, highlight a  
phone number.  
3. Press  
or Options > Dial.  
Dial from a call log  
1. Press  
.
Using Call Logs,  
page 75  
2. Choose Missed Calls, or Received Calls, or  
Placed Calls.  
3. Press the number key for the listing or  
scroll to a listing and press  
.
0
Dial an international  
number  
1. Press and hold  
(zero key) until the  
“+” symbol appears.  
2. Enter the phone number, including the  
country code, after the “+” symbol.  
3. Press  
or Options > Dial.  
Tips  
When you start to dial a number, your phone tries to anticipate the number you are dialing by  
displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a  
number displayed with Auto Dial, scroll to the number and press  
.
If you make a mistake while dialing, press << to erase digits.  
To redial the last number, press  
two times.  
Your phone might be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
32  
OL-16131-01  
Basic Call Handling  
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system  
administrator for more information.  
If you hear a beep tone from your phone, you might be out of range of the wireless network. Move  
to a location where you can see a strong signal icon  
phone.  
on the phone if you wish to use your  
Placing a Call—Additional Options  
You can place calls using special features and services that might be available on your phone. See your  
system administrator for more information about these additional options.  
For more information,  
see...  
If you want to...  
Then...  
Speed dial a contact number Do one of the following:  
in your local phone book  
Using the Phone Book  
on Your Phone,  
page 80  
Press and hold a speed-dial hot key for  
about two seconds.  
Speed Dialing, page 50  
Speed Dialing, page 50  
Note If dialing a two-digit number, enter the  
first digit, then press and hold the  
second digit for about two seconds.  
Choose  
a speed dial, and press  
> Speed Dials, highlight  
.
Speed dial a phone number 1. Press  
.
(for a Line View speed-dial  
number set up on the web)  
2. Scroll to a speed dial  
.
3. Press  
or  
to make the call.  
Place a call while another  
call is active (using a  
different line)  
1. Press Hold.  
Using Hold and  
Resume, page 38  
2. Press  
.
3. Scroll to another line and press  
.
4. Dial a number.  
5. PPress  
to make the call.  
Place the call on a  
secondary line  
1. Press  
and scroll to another line. Switching Between  
Multiple Calls, page 39  
2. Dial a number.  
3. PPress  
to make the call.  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
33  
       
For more information,  
see...  
If you want to...  
Then...  
Dial from a corporate  
1. Choose  
> Directory Services > Directory Dialing,  
directory on your phone  
Corporate Directory (name can vary).  
page 76  
2. Use your keypad to enter a name.  
3. Press Options > Submit.  
4. Press the number key for the listing or  
scroll to a listing.  
5. Press Dial or  
.
Use CallBack to receive  
notification when a busy or  
ringing extension is  
available  
1. Choose Options > CallBack while  
Your system  
listening to the busy tone or ring sound. administrator  
2. Disconnect. Your phone alerts you when  
the line is free.  
3. Press Dial to place the call when the line  
is available.  
See if a line associated with Look for Busy Line Feature indicators.  
Using BLF to  
a speed-dial, call record, or  
directory listing is busy  
before placing a call to that  
line  
Determine a Line State,  
page 57.  
Make a priority  
(precedence) call  
1. Enter the MLPP access number.  
2. Press  
3. Dial the phone number.  
Prioritizing Critical  
Calls, page 60  
.
4. Press  
.
Dial from a Personal  
1. Choose  
> Personal Directory to Directory Dialing,  
Address Book (PAB) entry  
log in.  
page 76  
2. Choose Personal Address Book and  
search for a listing.  
3. Press Options > Submit.  
4. Scroll to a listing and press  
.
Place a call using a billing or 1. Dial a number.  
Your system  
administrator  
tracking code  
2. Press  
.
3. After the tone, enter a client matter code  
(CMC) or a forced authorization code  
(FAC).  
34  
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see...  
If you want to...  
Then...  
Place a call using your  
1. Choose  
> EM Service (name can Using Cisco Extension  
Extension Mobility profile  
vary).  
Mobility, page 61  
2. Enter log in information.  
Make a call from a cellular 1. Dial your assigned Mobile Voice access Managing Business  
phone using Mobile Voice  
Access  
number.  
Calls Using a Single  
page 62  
2. Enter your cellular phone number (if  
requested) and PIN.  
3. Press 1 to make a call to an enterprise IP  
phone.  
4. Dial a wireless IP phone number other  
than your wireless IP phone number.  
Place a Push to Talk call  
Place a call using Fast Dial  
1. Choose  
(name can vary).  
> Push to Talk Service Using the Push to Talk  
Service, page 64  
2. Use  
or Talk to transmit.  
or Stop to end.  
3. Press  
Note Before using this option, your system  
administrator must configure this  
feature. Contact your system  
administrator for more information.  
1. Choose  
(name can vary).  
> Fast Dial Service  
2. Scroll to or press the index number to  
find the entry.  
3. Press  
.
Tip  
Obtain this information from your system administrator before using Mobile Voice Access to make a  
call:  
Mobile Voice Access number  
End user PIN  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
35  
 
Answering a Call  
You can answer a call by using several options, if they are available on your phone.  
If you want to...  
Then...  
For more information, see...  
Answer a call  
Press  
.
Phone, page 72  
Silence the ring for an  
incoming call  
Press  
or  
.  
The call continues silently, then  
forwards to the no answer target.  
Switch from a connected  
call to answer a ringing call  
Press  
or  
.
Switching Between Multiple  
Calls, page 39  
Doing so answers the new call and  
automatically puts the first call on  
hold.  
Answer using call waiting  
Press Answer.  
Send call directly to your  
voice messaging system  
Press iDivert.  
page 84  
Retrieve a parked call on  
another phone  
Use Call Park.  
Tracing Suspicious Calls,  
page 60  
Use your phone to answer a Use Call Pickup.  
call ringing elsewhere  
Picking Up a Redirected Call  
on Your Phone, page 52  
Answer a priority call  
Disconnect the current call and press Prioritizing Critical Calls,  
Answer or page 60  
.
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Basic Call Handling  
If you want to...  
Then...  
Automatically connect to an Ask your system administrator to set Using AutoAnswer, page 67  
incoming call after a ring or up the Auto Answer feature. After  
two  
ringing once or twice, the call  
automatically connects to the handset  
or headset without pressing  
.
Answer a call on your  
mobile phone or other  
remote destination  
Set up Mobile Connect and answer  
your phone.  
Managing Business Calls  
Using a Single Phone Number,  
page 62  
When you enable Mobile Connect:  
Your wireless IP Phone and remote  
destinations receive calls  
simultaneously.  
When you answer the call on your  
wireless IP Phone, the remote  
destinations stop ringing, are  
disconnected, and display a missed call  
message.  
When you answer the call on one  
destinations stop ringing, are  
disconnected, and a missed call  
message is shown on the other remote  
destinations.  
Tips  
To use any button to answer a call, see Changing Keypad Settings, page 72.  
You can answer an incoming call even when the keypad is locked.  
If you were using an application or service before you answered an incoming call, your application  
or service will resume after you end the call.  
Ending a Call  
To end a call, simply disconnect. Here are some more details.  
If you want to...  
Then...  
End the call  
Choose  
, EndCall, or Options > EndCall.  
Disconnect one call but preserve  
another call on the same line  
Choose EndCall or Options > EndCall. If necessary, remove  
the call from hold first.  
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Using Hold and Resume  
You can hold and resume calls. When you put a call on hold, the Hold icon  
caller ID in the call view.  
appears next to the  
If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back  
to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until  
you resume them.  
Your phone indicates the presence of a reverting call by:  
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).  
Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.  
If you want to...  
Then...  
Put a call on hold  
1. Make sure the call you want to put on hold is highlighted.  
2. Press Hold.  
Note Engaging the Hold feature typically generates music or a beeping  
tone.  
Remove a call from  
1. Make sure the appropriate call is highlighted.  
hold on the current line  
2. Press Resume.  
Remove a call from  
1. Press  
to change to another line.  
hold on a different line  
2. Press Resume.  
Note If a single call is holding on this line, the call automatically resumes. If  
another call is holding, scroll to the appropriate call and press Resume.  
Move a call on a shared 1. From the phone with the active call on the shared line, press Hold.  
line to your wireless  
phone or to your desk  
phone  
2. From your other phone with the shared line, press Resume.  
Tips  
Engaging the Hold feature typically generates music or a beeping tone.  
If you receive an alert for an incoming call and a reverting call at the same time, by default your  
phone will shift the focus of the phone screen to display the incoming call. Your system  
administrator can change this focus priority setting.  
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on  
the other phones that share the line.  
The duration between Hold Reversion alerts is determined by your system administrator.  
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Basic Call Handling  
Using Mute  
With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute  
with the phone or a headset.  
If you want to...  
Then...  
Toggle Mute on  
During a call, press  
on left side of phone. The  
icon displays  
at the top of the phone screen.  
Toggle Mute off  
Press . The icon disappears.  
Switching Between Multiple Calls  
You can switch between multiple calls on one or more lines. If the call that you want to switch to is  
not automatically highlighted on the phone screen, scroll to it.  
If you want to...  
Then...  
Switch between  
connected calls on one  
line  
1. Make sure the call that you want to switch to is highlighted.  
2. Press Resume.  
Any active call is placed on hold and the selected call is resumed.  
Switch between  
connected calls on  
different lines  
1. Press  
to change to another line.  
2. If a single call is holding on the line, the call automatically resumes. If  
another call is holding, scroll to highlight the appropriate call and  
press Resume.  
Switch from a  
Press  
, or if the call is ringing on a different line, press  
(Line  
connected call to  
answer a ringing call  
View) to switch to the other line and press  
.
Any active call is placed on hold.  
Tips  
The phone can have up to six lines, but the phone screen displays only one line. To see other lines,  
you must press (Line View).  
The phone can have multiple calls per line, but no more than 24 calls per phone.  
Switching an In-Progress Call to Another Phone  
You can switch in-progress calls between the desktop phone and your mobile phone or other remote  
destination.  
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39  
             
If you want to...  
Then...  
Switch an in-progress  
call on your wireless IP  
phone to a mobile  
phone  
1. Press Options > Mobility and select Send call to mobile.  
2. Answer the in-progress call on your mobile phone.  
The calling party number appear on the wireless IP phone display. You  
cannot use same wireless IP phone line for any other calls, but if your  
phone supports multiple lines, you can use another line to make or  
receive calls.  
Switch an in-progress  
call from a mobile  
phone to your wireless  
IP phone  
1. Hang up the call on your mobile phone to disconnect the mobile  
phone, but not the call.  
2. Press Resume on your wireless IP phone within four seconds and start  
talking on your wireless IP phone.  
Transferring Calls  
Transfer redirects a connected call. The target is the number to which you want to transfer the call.  
If you want to...  
Then...  
Transfer a call without  
talking to the transfer  
recipient  
1. From an active call, choose Options >Trnsfer.  
2. Dial the target number.  
3. ChooseOptions > Trnsfer again to complete the transfer or  
EndCall to cancel.  
Note If your phone supports on-hook transfer, you can alternately  
complete the transfer by disconnecting.  
Talk to the transfer  
recipient before transferring  
a call (consult transfer)  
1. From an active call, choose Options > Trnsfer.  
2. Dial the target number.  
3. Wait for the transfer recipient to answer.  
4. Choose Options > Trnsfer again to complete the transfer or  
EndCall to cancel.  
Note If your phone supports on-hook transfer, you can alternately  
complete the transfer by disconnecting.  
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Basic Call Handling  
If you want to...  
Then...  
Transfer two current calls  
to each other  
(direct transfer) without  
staying on the line  
1. Scroll to highlight any call on the same line.  
2. Choose Options > Select.  
displays by the selected call.  
3. Scroll to highlight the other call on the same line.  
4. Choose Options > DirTrfr.  
The two calls connect to each other and drop you from the call.  
Note If you want to stay on the line with the callers, use Join instead.  
Redirect a call to your voice Choose Options > iDivert.  
messaging system  
The call is automatically transferred to your voice message greeting.  
You can use iDivert with a call that is active, ringing, or on hold.  
Tips  
If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer,  
or choose Options > Trnsfer and then disconnect.  
If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places  
the call on hold.  
You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring  
it, choose Resume.  
Forwarding Calls to Another Number  
When enabled by your system administrator, you can use these call forwarding features to redirect  
incoming calls from your phone to another number:  
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.  
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No  
Coverage)—Applies to certain calls that you receive, according to conditions.  
You can access Call Forward All on your phone or from your User Options web pages; conditional  
call forwarding features are accessible only from your User Options web pages.  
If you want to...  
Then...  
Set up Call Forward All on Choose Options > CFwdAll, and enter a target phone number.  
your primary line  
Cancel Call Forward All on Choose Options > CFwdAll.  
your primary line  
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41  
     
If you want to...  
Then...  
Verify that Call Forward  
All is enabled on your  
primary line  
The  
icon next to the primary line.  
The call forward target number in the status line.  
Set up or cancel call  
forwarding remotely, or for  
a non-primary line on your  
phone  
1. Log in to your User Options web pages. (See Accessing Your  
User Options Web Pages, page 87.)  
2. Access your call forwarding options. (See Controlling Line Settings  
on the Web, page 94.)  
Note When call forwarding is enabled for any line other than the  
primary line, your phone does not provide you with confirmation  
that calls are being forwarded. Instead, you must confirm your  
settings in the User Options web pages.  
Tips  
Enter the call forward target number exactly as you would dial it from your phone. For example,  
enter an access code or the area code, if necessary.  
You can forward your calls to a traditional analog phone or to another IP phone, although your  
system administrator might restrict the call forwarding feature to numbers within your company.  
Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not  
enabled, the call will ring as usual.  
Your system administrator can enable a call forward override feature that allows the person  
receiving your forwarded calls to reach you. With override enabled, a call placed from the target  
phone to your phone is not forwarded, but rings through.  
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target  
number that you enter would create a call forwarding loop or would exceed the maximum number  
of links permitted in a call forwarding chain.  
Using Do Not Disturb  
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn  
off all audible and visual notifications of incoming calls. Your system administrator enables DND for  
your phone.  
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does  
not hear a busy tone.  
DND interaction with other types of calls includes:  
DND does not affect intercom calls or non-intercom priority calls.  
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Basic Call Handling  
If both DND and auto-answer are enabled, only intercom calls will be auto-answered.  
If you want to...  
Then...  
Turn on DND  
Do one of the following:  
Choose Options > DND.  
Press  
, then select the DND radio button to turn it  
on (  
).  
“Do Not Disturb is active” displays on the phone and the ring  
tone is turned off.  
Turn off DND  
Do one of the following:  
Choose Options > DND.  
Press  
it off (  
).  
Customize DND settings  
If your system administrator configured DND settings to appear  
on the User Options page, follow these steps:  
1. Log in to your User Options web pages. See Accessing Your  
User Options Web Pages, page 85.  
2. From the drop-down menu, choose User Options > Device.  
3. Set the following options:  
Do Not Disturb—Set to enable/disable DND.  
DND Option—Choose either Call Reject (to turn  
off all audible and visual notifications) or Ringer  
Off (to turn off only the ringer).  
DND Incoming Call Alert (applies to either DND  
option set)—Set the alert to beep only, flash only,  
disable the alert, or choose “None” (to use the  
“Alert” setting configured by your system  
administrator).  
Making Conference Calls  
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference  
call.  
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43  
       
Using Conference Features  
You can create a conference in various ways, depending on your needs and the features that are  
available on your phone:  
Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use  
the Confrn softkey. Conference is available on most phones.  
Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the  
Join softkey.  
cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a  
shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines.  
Meet-Me—Allows you to create or join a conference by calling a conference number. Use the  
MeetMe softkey.  
Using Conference  
Conference allows you to call each participant. Conference is available on most phones.  
If you want to...  
Then...  
Create a conference  
1. From a connected call, choose Options > Confrn.  
2. Enter the participant’s phone number.  
3. Wait for the call to connect.  
4. Choose Options > Confrn again to add the participant to your  
call.  
5. Repeat to add additional participants.  
Add new participants to an  
existing conference  
Repeat the steps listed above.  
Your system administrator determines whether non-initiators of a  
conference can add or remove participants.  
See a list of conference  
participants or remove  
participants  
Choose Options > ConfList. See Viewing or Removing Conference  
Participants, page 47.  
End your participation in a  
conference  
Choose  
, EndCall, or Options > EndCall.  
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Basic Call Handling  
Tips  
Calls must be on the same line before you can add them to a conference. If calls are on different  
lines, transfer them to a single line before using Confrn or Join.  
Depending on how your phone is configured, if you leave a conference after initiating it, the  
conference might end. To avoid this, transfer the conference before hanging up.  
Using Join  
Join allows you to combine two or more existing calls to create a conference in which you are a  
participant.  
If you want to...  
Then...  
Create a conference by joining 1. From an active call, press  
, highlight another a call that  
together existing calls that are  
on a single line  
you want to include in the conference, and choose Options >  
Select.  
The selected call displays this  
icon.  
Note that the active call is automatically selected.  
2. Repeat this step for each call that you want to add.  
3. From a selected call, choose Options > Join.  
Create a conference by joining 1. From an active call, choose Options > Join.  
together existing calls that are  
on multiple lines  
2. Press  
and select the line for calls that you want to  
include in the conference.  
One of the following occurs:  
You may be prompted to slect the call(s) that you want to  
join. Highlight the call(s) and choose Options > Select, then  
Options > Join to complete the action.  
Note If your phone does not support Join for calls on multiple lines,  
transfer the calls to a single line before using Join.  
See a list of conference  
participants or remove  
participants  
Choose Options > ConfList. See Viewing or Removing Conference  
Participants, page 47.  
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45  
 
Tips  
If you frequently join more than two parties into a single conference, you might find it useful to  
first select the calls that you want to join, then press Options > Join to complete the action.  
When Join completes, caller ID changes to “Conference.”  
You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check  
with your system administrator to see if this feature is available to you.  
Using cBarge  
You can create a conference by using cBarge to add yourself to a call on a shared line.  
If you want to...  
Then...  
Create a conference by  
1. Press  
to select a call on a shared line.  
barging a call on a shared line  
2. Choose Options > cBarge.  
See Using a Shared Line, page 55.  
See a list of conference  
participants or remove  
participants  
Choose Options > ConfList. See Viewing or Removing Conference  
Participants, page 47.  
Using Meet-Me  
Meet-Me conferencing allows you to start or join a conference by calling the conference number.  
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Basic Call Handling  
If you want to...  
Then...  
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.  
2. Distribute the number to participants.  
3. When you are ready to start the meeting, choose Options >  
MeetMe.  
4. Dial the Meet-Me conference number.  
5. Press  
.
Participants can now join the conference by dialing in.  
Note Participants hear a busy tone if they call the conference before the  
initiator has joined. In this case, participants must call back.  
Join a Meet-Me conference 1. Dial the Meet-Me conference number (provided by the conference  
initiator).  
2. Press  
.
Note You will hear a busy tone if you call the conference before the  
initiator has joined. In this case, try your call again.  
End a Meet-Me conference All participants must hang up.  
The conference does not automatically end when the conference  
initiator disconnects.  
Tip  
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the  
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,  
page 58.  
Viewing or Removing Conference Participants  
During a standard (ad hoc) conference, you can view a list of participants and remove participants.  
If you want to...  
Then...  
View a list of conference  
participants or remove  
participants  
1. Press  
to select an active conference.  
2. Choose Options > ConfList.  
Participants are listed in the order in which they join the  
conference with the most recent additions at the top.  
Get an updated list of  
participants  
While viewing the conference list, choose Options > Update.  
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If you want to...  
Then...  
See who initiated the  
conference  
While viewing the conference list, locate the participant listed at the  
bottom of the list with an asterisk (*) next to the name.  
Remove any conference  
participant  
While viewing the conference list, highlight the participant’s name  
and choose Options > Remove.  
You can remove participants only if you initiated the conference.  
Drop the last participant  
added to the conference  
While viewing the conference list, highlight the participant’s name  
You can remove participants only if you initiated the conference call.  
Verify that a conference call is Look for the  
or  
icon after “Conference” on the phone  
secure  
screen.  
Verify that a participant is  
calling from a secure phone  
Look for the  
phone screen.  
or  
icon beside the participant’s name on the  
Add more participants  
See Using Conference, page 44.  
Choose , EndCall, or Options > EndCall.  
End your participation in a  
conference  
Placing or Receiving Intercom Calls  
You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with  
mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If  
the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call  
activity that your recipient is engaged in continues simultaneously.  
The target destination receives an intercom-alert tone and can then choose to:  
Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller,  
but the caller cannot hear you).  
End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the  
message.  
Talk to the caller by selecting the intercom line, and use either the handset, headset, or speaker.  
The intercom call becomes a two-way connection so that you can talk with the caller.  
When using the intercom feature, be aware of the following:  
From an intercom line, you can only dial other intercom lines.  
You can use only one intercom line at a time.  
When your active call is being monitored or recorded, you cannot receive or place intercom calls.  
You cannot place an intercom call on hold.  
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Basic Call Handling  
Tip  
If you log into your phone every day using your Extension Mobility profile, make sure that your system  
administrator configures your Extension Mobility profile to include the intercom feature.  
If you want to...  
Then...  
Place an intercom call to a  
1. Press  
.
preconfigured intercom target  
2. Select  
(intercom line) to dial the target intercom number.  
After you hear the intercom-alert tone, begin speaking.  
Place an intercom call to any  
intercom number  
1. Press  
.
2. Select  
(intercom line) and dial the intercom target  
number.  
After you hear the intercom-alert tone, begin speaking.  
Receive an intercom call  
When you hear the intercom-alert tone, handle the call in one of  
these ways:  
Listen to the message in one-way audio.  
Talk to the caller by pressing  
intercom line.  
and selecting the  
End the call by pressing EndCall.  
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Advanced Call Handling  
Advanced call-handling tasks involve special features that your system administrator might configure  
for your phone depending on your call-handling needs and work environment.  
Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on  
configuration, your phone can support these speed-dial features:  
Speed-Dial Hot Key, page 50  
Line View Speed Dial, page 50  
Abbreviated Dial, page 51  
Fast Dial, page 51  
Speed-Dial Hot Key  
A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your  
phone. You can set up 99 speed-dial hot keys from your phone. To make a call, simply press and hold  
the speed-dial hot key or select a number from Directory > Speed Dials.  
On the main Phone Book screen, depending on the type of phone assigned, these speed-dial icons are  
displayed:  
Work Phone  
Home Phone  
Mobile Phone  
Other Phone  
In the Phone Book contact details, this speed-dial icon (  
to a speed-dial hot key.  
) is displayed under the number assigned  
For more information, see Using Speed Dial and Fast Dial, page 51 and Using the Phone Book on Your  
Phone, page 80.  
Line View Speed Dial  
A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book.  
You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a  
combination of line and speed-dial numbers) can be displayed on the phone.  
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Advanced Call Handling  
To make a call, select a speed dial (  
) from the Line View.  
Web, page 88.  
Abbreviated Dial  
An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up  
Abbreviated Dials from the User Options web page.  
To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.  
For more information, see Using Speed Dial and Fast Dial, page 51 and Setting Up Speed Dials on the  
Web, page 88.  
Fast Dial  
A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial  
service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial  
code to a Personal Address Book entry on the web.  
To make a call, choose the Fast Dial service option and select from a Fast Dial listing.  
For more information, see Using Speed Dial and Fast Dial, page 51, Setting Up Speed Dials on the  
Web, page 88, and Using Personal Directory on the Web, page 89.  
Note  
Your system administrator can configure speed-dial features for you.  
Using Speed Dial and Fast Dial  
Before using this feature, you must set up speed-dial features from the Phone Book (see Using the  
Phone Book on Your Phone, page 80) or on your User Options web pages (See Accessing Your User  
Options Web Pages, page 85).  
If you want to...  
Then...  
Use speed-dial  
hot keys to call  
Phone Book  
contacts  
1. Set up speed-dial hot keys from the Phone Book.  
2. Do one of the following:  
Press and hold a speed-dial hot key for about two seconds.  
Note When dialing a two-digit number, enter the first digit, then press and hold the  
second digit for about two seconds.  
Choose  
(Directory)> Speed Dials, highlight a speed dial, and   
press  
.
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If you want to...  
Then...  
Use speed-dial  
numbers to call  
other numbers  
(not in Phone  
Book)  
1. Set up speed-dial numbers from your User Options web pages.  
2. To place a call, press  
3. Scroll to a speed-dial number with its label and press  
Note The Line View displays your directory numbers, followed by your speed-dial  
numbers identified with . Six items (lines plus speed dials) can display.  
.
.
Use Abbreviated 1. Set up Abbreviated Dialing codes from your User Options web pages.  
Dial  
2. To place a call, enter the Abbreviated Dialing code.  
3. Choose Options > AbbrDial.  
Use Fast Dial  
1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User  
Options web pages. See Accessing Your User Options Web Pages, page 85.  
2. To place a call, choose  
> Fast Dial service on your phone (exact name  
might vary).  
3. Scroll to a listing and press  
.
Picking Up a Redirected Call on Your Phone  
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call  
to your phone. You might use Call PickUp if you share call-handling with coworkers.  
If you want to...  
Then...  
Answer a call that is ringing  
on another extension within  
your call pickup group  
1. Choose Options > PickUp.  
If your phone supports auto-pickup, you are now connected to  
the call.  
2. If the call rings on your phone, press Answer to connect to the  
call.  
Answer a call that is ringing  
on another extension outside  
of your call pickup group  
1. Choose Options > GPickUp.  
2. Enter the group pickup number.  
If your phone supports auto-pickup, you are now connected to  
the call.  
3. If the call rings, press Answer to connect to the call.  
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Advanced Call Handling  
If you want to...  
Then...  
Answer a call that is ringing  
on another extension in your  
group or in an associated  
group  
1. Choose Options > OPickUp.  
If your phone supports auto-pickup, you are now connected to  
the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing  
on a particular extension (line  
number)  
1. Choose Options > GPickUp.  
2. Enter the line number with the call that you want to pick up. For  
example, if the call that you want to pick up is ringing on line  
12345, enter 12345.  
If your phone supports auto-pickup, you are now connected to  
the call.  
3. If the call rings, press Answer to connect to the call.  
Tips  
If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has  
been ringing for the longest time).  
If you choose GPickUp and enter a line number, your phone picks up the ringing call on that  
particular line (if available).  
If you have multiple lines and want to pick up the call on a non-primary line, first press  
(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.  
Depending on how your phone is configured, you might receive an audio and/or visual alert about  
a call to your pickup group.  
If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,  
page 57.  
Storing and Retrieving Parked Calls  
You can park a call when you want to store the call so that you or someone else can retrieve it from  
another phone in the Cisco Unified Communications Manager system (for example, a phone at a  
co-worker’s desk or in a conference room). You can park a call by using these methods:  
Call Park—Use the Park softkey to store the call. Your phone displays the call park number where  
the system stored your call. You must record this number and then use the same number to retrieve  
the call.  
Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park  
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the  
park retrieval prefix, then dial or speed dial the same directed call park number. You can use a  
speed-dial as the directed call park number and to monitor whether a directed call park number  
is occupied or available.  
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If you want to...  
Then...  
Store an active call  
using Call Park  
1. During a call, choose Options > Park.  
2. Note the call park number that displays on your phone screen.  
3. Press  
.
Retrieve a parked call  
Enter the call park number from any Cisco Unified IP Phone in your  
network to connect to the call.  
Direct and store an  
active call at a directed  
call park number  
1. During a call, press Transfer.  
2. Choose a speed-dial number with a park-unoccupied icon  
to  
speed dial the directed call park number.  
A speed-dial number with park-occupied icon  
directed call park number is not available.  
indicates the  
Note If BLF is not configured for the speed-dial number, the icon will not  
show whether the directed call park number is available or not.  
3. Press Transfer again to finish storing the call.  
Retrieve a parked call  
from a directed call  
park number  
From any Cisco Unified IP Phone in your network, enter the park retrieval  
prefix and dial the directed call park number.  
Tip  
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See  
your system administrator for details.  
Logging Out of Hunt Groups  
If your organization receives a large number of incoming calls, you might be a member of a hunt group.  
A hunt group includes a series of directory numbers that share the incoming call load. When the first  
directory number in the hunt group is busy, the system hunts for the next available directory number  
in the group and directs the call to that phone. When you are away from your phone, you can prevent  
hunt group calls from ringing your phone by logging out of hunt groups.  
If you want to...  
Then...  
Log out of hunt groups to temporarily Choose Options > HLog. Your phone screen displays,  
block hunt group calls  
“Logged out of Hunt Group.”  
Log in to receive hunt group calls  
Choose Options > HLog.  
Tip  
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.  
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Advanced Call Handling  
Using a Shared Line  
Your system administrator might ask you to use a shared line if you:  
Have multiple phones and want one phone number  
Share call-handling tasks with coworkers  
Handle calls on behalf of a manager  
Understanding Shared Lines  
Remote-in-Use  
The “In Use Remote” message and  
icon display on your phone when another phone that shares  
your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the  
shared line, even when the “In Use Remote” message or  
Sharing Call Information and Barging  
Phones that share a line each display information about calls that are placed and received on the shared  
line. This information might include caller ID and call duration. (See the Privacy section for  
exceptions.)  
When call information is visible in this way, you and coworkers who share a line can add yourselves  
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 55.  
Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.  
cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.  
Privacy  
The wireless IP Phone has Privacy enabled by default. Coworkers, who share your line, cannot see  
information about your calls. If you want coworkers who share your line to see information, you must  
have the Privacy feature configured on your phone. See Preventing Others from Viewing or Joining a  
Shared-Line Call, page 57.  
Note  
The phone can support a maximum of 24 calls on a shared line.  
Using Barge to Add Yourself to a Shared-Line Call  
You can use barge featues (cBarge or Barge) to add yourself to calls on your shared line. (Calls must  
be non-private calls. See Understanding Shared Lines, page 55.  
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Understanding Barge Features  
cBarge and Barge  
Depending on how your phone is configured, you can add yourself to a non-private call on a shared  
line using either Barge or cBarge.  
cBarge converts the call into a standard conference, allowing you to add new participants. (See  
Making Conference Calls, page 43 for more information about standard conferences.)  
Barge allows you to add yourself to the call but does not convert the call into a conference or allow  
you to add new participants.  
Using Barge Features  
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a  
shared line.  
If you want to...  
Then...  
See if the shared line is Look for the  
in use  
icon and the “In Use Remote” message.  
Add yourself to a call  
on a shared line  
1. Highlight a remote-in-use call. You might need to use Line View.  
2. Choose Options > Barge or cBarge.  
View conference  
participants  
See Viewing or Removing Conference Participants, page 47.  
Leave a barged call  
Choose EndCall or  
.
If you disconnect after using Barge, the remaining parties hear a disconnect  
tone and the original call continues.  
If you disconnect after using cBarge, the call remains a conference call  
(provided at least three participants remain on the line).  
Tips  
When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,  
other parties hear a brief audio interruption and the phone screen changes to display conference  
details.  
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys  
will not appear on the other phones that share the line.  
You will be disconnected from a call that you have joined using Barge if the call is put on hold,  
transferred, or turned into a conference call.  
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Advanced Call Handling  
Preventing Others from Viewing or Joining a Shared-Line Call  
If you share a phone line, you can use the Privacy feature to prevent others who share the line from  
viewing or barging (adding themselves to) your calls.  
If you want to...  
Then...  
Prevent others from viewing or  
barging calls on a shared line  
1. Choose Options > Private.  
2. To verify that Privacy is on, look for  
(Privacy-enabled  
(Privacy-disabled  
icon) next to the directory number.  
Allow others to view or barge calls 1. Choose Options > Private.  
on a shared line  
2. To verify that Privacy is off, look for  
icon) next to the directory number.  
Tips  
If the phone that shares your line has Privacy enabled, you can make and receive calls using the  
shared line as usual.  
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple  
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared  
lines.  
Using BLF to Determine a Line State  
Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a  
speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing  
call for the line that you are monitoring. Your system administrator determines which BLF features are  
configured for your phone.  
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If you want to...  
Then...  
See the state of a line  
listed in a call log or  
directory  
Look for one of these indicators next to the line number:  
Line is in-use.  
Line is idle.  
Line is in Do Not Disturb state.  
Line is ringing.  
BLF indicator unavailable for this line.  
See the state of a line  
listed in a speed-dial  
line  
Look for one of these indicators next to the line number:  
Line is in-use.  
Line is idle.  
Line is in Do Not Disturb state.  
Line is ringing (BLF Pickup only).  
BLF indicator unavailable for this line.  
Use BLF Pickup to  
Highlight the ringing line and press  
(Select button).  
answer a call ringing on  
a coworker’s phone  
The call is redirected to your phone. If your phone supports auto-pickup,  
the call connects automatically. Otherwise, the call rings on your phone for  
you to answer.  
Note If you chose Options > Pickup or GPickup when the monitored line is  
not ringing, your phone will speed dial the line number.  
Tips  
Your phone might play an audible indicator to alert you when a call is ringing on the monitored  
line (BLF Pickup only).  
BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than  
one ringing call).  
Making and Receiving Secure Calls  
Depending on how your system administrator has configured your phone system, your phone might  
support making and receiving secure calls.  
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Advanced Call Handling  
Your phone can support these types of calls:  
Authenticated call—The identities of all phones participating in the call have been verified.  
Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)  
within the Cisco IP network. Encrypted calls are also authenticated.  
Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with  
another phone. A protected call provides a similar level of security as an encrypted call, but adds  
additional security. If the call is protected at both ends, a security tone plays at the beginning of  
the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and  
join across lines are not available when protected calling is configured. Protected calls are not  
authenticated.  
Non-secure call—At least one of the participating phones or the connection does not support these  
security features, or the phones cannot be verified.  
If you want to...  
Then...  
Check the security level of a call  
Look for a security icon in the top right corner of the call  
activity area, next to the call duration timer:  
Authenticated call or conference  
Encrypted call or conference  
Neither security icon appears if the call is non-secure.  
Verify that the phone on the other  
Look for the encrypted lock icon and listen for a security tone  
end of the connection is also secure at the beginning of a call.  
When encrypted calling is configured on your phone, the lock  
icon is displayed. However, the conversation is protected only  
when the security tone plays at the beginning of a call,  
indicating that the call is protected on both ends of the call. If  
your call is connected to a non-protected phone, the secure  
tone is not played.  
Determine if secure calls can be  
made in your company  
Contact your system administrator.  
Note  
There are interactions, restrictions, and limitations that affect how security features work on  
your phone. For more information, ask your system administrator.  
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Tracing Suspicious Calls  
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call  
Identification (MCID) feature to your phone. This feature enables you to identify an active call as  
suspicious, which initiates a series of automated tracking and notification messages.  
If you want to...  
Then...  
Notify your system  
Choose Options > MCID.  
administrator about a  
suspicious or harassing call  
Your phone plays a tone and displays the message, “MCID successful.”  
Prioritizing Critical Calls  
In some specialized environments, such as military or government offices, you might need to make and  
receive urgent or critical calls. If you have the need for this specialized call handling, your system  
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.  
Keep these terms in mind:  
Precedence indicates the priority associated with a call.  
Preemption is the process of ending an existing, lower priority call while accepting a higher  
priority call that is sent to your phone.  
If you...  
Then...  
Want to choose a priority  
Contact your system administrator for a list of corresponding  
(precedence) level for an outgoing precedence numbers for calls.  
call  
Want to make a priority  
(precedence) call  
Enter the MLPP access number (provided by your system  
administrator) followed by the phone number.  
Hear a special ring (faster than  
You are receiving a priority (precedence) call. An MLPP icon on  
usual) or special call waiting tone your phone screen indicates the priority level of the call.  
Want to view priority level of a  
call  
Look for an MLPP icon on your phone screen:  
Priority Call  
Medium priority (immediate) call  
High priority (flash) call  
Highest priority (flash override) or Executive Override call  
Higher priority calls are displayed at the top of your call list. If  
you do not see an MLPP icon, the priority level of the call is  
normal (routine).  
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Advanced Call Handling  
If you...  
Then...  
Want to accept a higher-priority  
call  
Answer the call as usual. If necessary, end an active call first.  
Hear a continuous tone  
interrupting your call  
You or the other party are receiving a call that must preempt the  
current call. Disconnect immediately to allow the higher priority  
call to ring through.  
Tips  
When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting  
tones that differ from the standard tones.  
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.  
An MLPP-enabled call retains its priority and preemptive status when you:  
Put the call on hold  
Transfer the call  
Add the call to a three-way conference  
Answer the call using PickUp  
MLPP overrides the Do Not Disturb feature.  
Using Cisco Extension Mobility  
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your  
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,  
established services, and web-based settings. Your system administrator must configure EM for you.  
If you want to...  
Then...  
Log in to EM  
1. Choose  
> EM Service (name can vary).  
2. Enter your user ID and PIN (provided by your system administrator).  
3. If prompted, select a device profile.  
Log out of EM  
1. Choose  
> EM Service (name can vary).  
2. When prompted to log out, press Yes.  
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Tips  
EM automatically logs you out after a certain amount of time. You system administrator  
establishes this time limit.  
Changes that you make to your EM profile (from the User Options web pages) take effect the next  
time that you log in to EM on a phone.  
Settings that are controlled on the phone only are not maintained in your EM profile.  
Managing Business Calls Using a Single Phone Number  
calls associated with your wireless IP phone number.  
.
If you want to...  
Then...  
Configure Mobile Connect Use the User Options web pages to set up remote destinations and  
create access lists to allow or block calls from specific phone numbers  
from being passed to the remote destinations. See Setting Up Phones  
and Access Lists for Mobile Connect, page 97.  
Answer a call using your  
mobile phone  
See Answering a Call, page 36.  
Switch an in-progress call  
between your wireless IP  
phone and mobile phone  
See Switching an In-Progress Call to Another Phone, page 39.  
Put a call that has been  
picked up on a mobile  
phone on hold  
1. Press the Enterprise Hold (name may vary) softkey.  
The other party is placed on hold.  
2. On your mobile phone, press the Resume softkey (name may vary).  
See Switching an In-Progress Call to Another Phone, page 39.  
Connect to Mobile Voice  
Access  
1. From any phone, dial your assigned Mobile Voice Access number.  
2. Enter the number you are calling from, if prompted, and your PIN.  
1. Dial your assigned Mobile Voice access number.  
Turn on Mobile Connect  
from your mobile phone  
2. Enter your mobile phone number (if requested) and PIN.  
3. Press 2 to enable Mobile Connect.  
4. Choose whether to turn Mobile Connect on for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1 and enter the number you want to add as  
a remote destination, followed by #.  
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Advanced Call Handling  
If you want to...  
Then...  
Make a call from your  
mobile phone  
See Placing a Call—Additional Options, page 33.  
Turn off Mobile Connect  
from your mobile phone  
1. Dial your assigned Mobile Voice access number.  
2. Enter your mobile phone number (if requested) and PIN.  
3. Press 3 to disable Mobile Connect.  
4. Choose whether to turn Mobile Connect off for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1 and enter the number you want to  
remove as a remote destination, followed by #.  
Turn on or off Mobile  
Connect access to all your  
remote destinations from  
your wireless IP phone  
1. Press Mobility to display the current remote destination status  
(Enabled or Disabled).  
2. Press Select to change the status.  
3. Press Exit.  
Tips  
When calling Mobile Voice Access, you need to enter the number you are calling from in addition  
to the PIN if any of the following are true:  
The number you are calling from is not one of your remote destinations.  
The number is blocked by you or your carrier (shown as “Unknown Number”).  
The number is not accurately matched in the Cisco Unified Communications Manager  
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the  
database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the  
database.  
If you incorrectly enter any requested information (such as mobile phone number or PIN) three  
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of  
time. Contact your system administrator if you need assistance.  
Using the Application Button  
The Application Button  
(on left side of phone) can be used to start applications such as Push to  
Talk or other services on your phone.  
Depending on how the Application Button is configured by your system administrator, you may be  
able to use it from the main phone screen only, or you may use it from any menu or service, or even  
when the phone is locked.  
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The Application Button can also be configured to start an application immediately after you press it,  
or only after you hold it for several seconds.  
For more information, see your system administrator.  
members of your organization. Your system administrator must set up the Push to Talk service by using  
an XML application, and then you must subscribe to this service.  
If you want to...  
Then...  
Access Push To  
Talk service  
See Subscribing to Phone Services, page 86 for systems using Cisco Unified  
CallManager 4.1 or later.  
See Setting Up Phone Services on the Web, page 92 for systems using Cisco  
Unified Communications Manager 5.0 or later.  
Use Push to Talk 1. Choose  
> Push to Talk (name can vary).  
icon displays.  
button to start and end a transmission depending on how your  
service  
Push to Talk service is active when the  
2. Use the  
service is configured. You can also use the Talk and Stop softkeys to toggle  
between transmitting and listening.  
Note Your system administrator will provide detailed information about how to use  
your Push to Talk service.  
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Using a Handset, Headset, and Speakerphone  
Using a Handset, Headset, and Speakerphone  
You can use your phone as a mobile handset, a speakerphone, with a headset, or with the  
speakerphone in the desktop charger.  
If you want to...  
Then...  
Use the handset  
Use a wired headset  
Press  
; to hang up, press  
.
Plug the headset connector into the headset port. The  
icon  
displays on the phone status line. Place and answer calls as usual.  
If you use AutoAnswer, see Using AutoAnswer, page 67 for  
exceptions.  
You can use the headset with all the controls on your phone,  
including  
and  
.
The headset audio remains active when the headset is connected to  
the phone.  
Use the speaker mode  
Press and hold  
until the  
icon displays.  
Note You can activate the speakerphone before making a call or  
during a call. The speaker mode remains active for future calls  
Note You can activate the speakerphone (on the phone) even when the  
phone is docked in the desktop charger and connected to a wired  
headset.  
Switch to the speaker (from  
the handset) during a call  
Press and hold  
Press and hold  
until the  
icon displays.  
to toggle back to the handset.  
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If you want to...  
Then...  
Switch to the desktop charger 1. Place the wireless IP phone in the desktop charger cradle.   
speakerphone  
“AC connected!” displays on the screen.  
2. Press down on the top of the phone.   
“Docking connected!” displays on the screen and the  
displays on the phone status line.  
icon  
The desktop charger speaker and microphone are connected.  
3. Place and receive calls.  
Use all the buttons on your phone, including  
and  
.
You can use the headset to answer calls when the phone is in the  
desktop charger.  
Note The internal, single-direction microphone is located on the lower  
left side of the phone (two small holes). For best results, place  
the desktop charger in front of you when using the  
speakerphone.  
Switch to the handset from  
the desktop charger  
speakerphone  
1. Hold the top of the phone and move it forward before lifting it  
off the desktop charger.  
2. Use the handset to continue with the call. The desktop charger  
speaker and microphone disconnect.  
Note You cannot turn off the desktop speaker by using the  
button.  
Adjust the volume level for a During a call, press  
to adjust the volume for the handset, speaker,  
call  
headset, or desktop charger.  
Note The new volume level is preserved for future calls after the  
phone is powered off.  
Tip  
If you unplug the headset or remove the phone from the desktop charger, the phone reverts to the  
speaker mode for features that typically use the speakerphone for incoming calls, such as AutoAnswer  
or intercom calls.  
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Using a Handset, Headset, and Speakerphone  
Obtaining Headsets  
Your phone supports wired headset jack types with a 2.5 mm, 3-band/ 4 connector. For information  
about purchasing headsets, see Headset Information, page 14.  
Using AutoAnswer  
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of  
others. Your system administrator configures AutoAnswer to work with either your speaker mode or  
headset.  
If you...  
Then...  
Use AutoAnswer with a  
headset  
Keep headset mode active by ensuring the headset is plugged into the  
phone, even when not on a call.  
If your phone is set up to use AutoAnswer in headset mode, calls are  
answered automatically only if the wired headset  
icon is in the  
phone status line. Otherwise, calls ring normally and you must  
manually answer them.  
Use AutoAnswer with the  
desktop charger speaker  
Keep the handset in the desktop charger cradle, so the speaker is active.  
If your phone is set up to use AutoAnswer in speaker mode, calls are  
answered automatically using the desktop charger speaker.  
Note You cannot turn off the desktop charger speaker. You must remove  
the phone from the cradle to disable the desktop charger speaker.  
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Changing Phone Settings  
You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options,  
and keypad settings. You can also view your Network Profiles from the Settings menu.  
Customizing Rings  
You can customize your phone by choosing a ring type for each line.  
If you want to...  
Then...  
View the ring tone settings  
on your lines  
1. Choose  
> Phone Settings > Sound Settings.  
2. Select Ring Tone > Current Settings.  
3. Press View to see the current line settings.  
Change the ring tone on a  
line  
1. Choose  
> Phone Settings > Sound Settings.  
2. Select Ring Tone > Current Settings.  
3. Press View to see the current line settings.  
4. Select a line.  
Note To make a line selection, press the number key for the item, the  
button, or the Change softkey.  
5. Scroll to a ring tone in the list and press Play to hear a sample of  
the ring.  
6. Press  
7. Choose Options > Save to make the change or Options > Cancel.  
Assign a ring tone to a line 1. Choose > Phone Settings > Sound Settings.  
2. Select Ring Tone > Available Ring Tones.  
and the  
icon appears next to the chosen ring.  
3. Scroll to a ring tone in the list and press Play to hear a sample of  
the ring.  
4. Choose Options > Apply and select the line for the ring tone.  
displays by the selected line.  
5. Press Save to make the change or Cancel.  
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Changing Phone Settings  
If you want to...  
Then...  
Change the way the phone  
rings  
1. Choose  
> Sound Settings > Alert Pattern.  
2. Select one of the following:  
Ring Only  
Vibrate Only  
Silent  
Vibrate, Then Ring  
Vibrate And Ring  
appears next to your selection.  
The  
3. Press Save to make the change, or Cancel.  
Note This change applies only to the handset and not the desktop  
charger.  
Tips  
You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.  
To return to the Settings menu, press Back after saving the change or press  
to return to the  
main screen.  
Customizing Volume Settings  
You can adjust the ring and speaker volume settings for your phone.  
If you want to...  
Adjust the ring volume level 1. Choose  
2. Select Ring.  
Then...  
> Phone Settings > Sound Settings > Volumes.  
Note To make a ring selection, press the number key for the item, the  
button, or the Change softkey.  
3. Press  
to increase the volume or  
to decrease the volume and  
hear a sample ring volume.  
4. Press Save to make the change or Cancel.  
Adjust the speaker volume  
level  
1. Choose  
> Phone Settings > Sound Settings> Volumes.  
2. Select Speaker.  
3. Press  
to increase the volume or  
to decrease the volume.  
4. Press Save to make the change or Cancel.  
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If you want to...  
Then...  
Adjust the phone volume  
level  
1. Choose  
2. Select Handset.  
> Phone Settings > Sound Settings > Volumes.  
3. Press  
to increase the volume or  
to decrease the volume.  
4. Press Save to make the change or Cancel.  
Adjust the headset volume  
level  
1. Choose  
> Phone Settings > Sound Settings.  
2. Select Headset.  
3. Press  
to increase the volume or  
to decrease the volume.  
4. Press Save to make the change or Cancel.  
Adjust the desktop charger 1. Choose  
> Phone Settings > Sound Settings  
speaker volume level  
2. Select Docking Speaker.  
3. Press to increase the volume or  
4. Press Save to make the change or Cancel.  
Adjust the desktop charger 1. Choose > Phone Settings > Sound Settings.  
2. Select Docking Ring.  
3. Press to increase the volume or  
hear a sample ring volume.  
4. Press Save to make the change or Cancel.  
to decrease the volume.  
ring volume level  
to decrease the volume and  
Select the devices that will  
ring  
1. Choose  
> Phone Settings > Sound Settings.  
2. Select Ring Output.  
3. Select one of the following:  
Headset  
Speaker (default setting)  
Headset and Speaker  
appears next to your selection.  
The  
4. Press Save to make the change or Cancel.  
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Changing Phone Settings  
Customizing the Phone Screen  
You can customize the left softkey (when the phone is idle), your phone screen display brightness, and  
the language on your phone screen.  
If you want to...  
Then...  
Set up the left softkey to  
open the Phone Book  
1. Choose  
2. Press Change.  
> Phone Settings > Customize Home Page.  
3. Select Phone Book.  
4. Press Save. The left softkey will be displayed as “Ph Book” when  
the phone is idle.  
Set up the left softkey to  
access your messages  
1. Choose  
> Phone Settings > Customize Home Page.  
2. Press Change.  
3. Select Message.  
4. Press Save. The left softkey will be displayed as “Message” when  
the phone is idle.  
Change the phone display  
brightness  
1. Choose  
> Phone Settings > Display Settings.  
or Change.  
2. Highlight Display Brightness, then press  
3. Press to increase the brightness or to decrease the brightness.  
4. Press Save to make the change or Cancel.  
Change the length of time  
for the screen to display  
1. Choose  
> Phone Settings > Display Settings.  
2. Highlight Display Timeout, then press  
or Change.  
3. Select one of the following:  
10 Seconds  
30 Second (default setting)  
1 Minute  
2 Minutes  
4. Press Save to make the change or Cancel.  
Note When the display setting time has expired, the screen dims for 10  
seconds, then goes dark.  
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If you want to...  
Then...  
Change the LED indication 1. Choose  
> Phone Settings > Display Settings.  
for service coverage  
or Change.  
3. Select one of the following:  
Enable (default setting)  
Disable  
4. Press Save to make the change or Cancel.  
Change the language on  
your phone screen  
1. Log in to your User Options web pages. (See Accessing Your User  
Options Web Pages, page 85.)  
You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections  
for more information:  
Using Any Key to Answer the Phone, page 72  
Setting the Keypad to Automatically Lock, page 73  
Changing the Keypad Tones, page 74  
Using Any Key to Answer the Phone  
You can set your phone to allow the use of any key to answer a call.  
If you want to...  
Then...  
Answer calls by pressing any  
key  
1. Choose  
> Phone Settings > Keypad Settings.  
2. Select Any Key Answer.  
3. Select Enable.  
4. Press Save to make the change or Cancel.  
Note Under the Any Key Answer option, Enabled displays.  
Disable the Any Key Answer  
option  
1. Choose  
> Phone Settings > Keypad Settings.  
2. Select Any Key Answer.  
3. Select Disable.  
4. Press Save to make the change or Cancel.  
Note Under the Any Key Answer option, Disabled displays.  
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Changing Phone Settings  
Setting the Keypad to Automatically Lock  
To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can  
set the length of time before your phone keypad automatically locks after completing a call.  
If you want to...  
Then...  
Automatically lock the keypad  
after using the phone  
1. Choose  
> Phone Settings > Keypad Settings.  
2. Select Keypad Auto Lock.  
3. Select one of these time intervals:  
15 seconds  
30 seconds  
60 seconds  
4. Press Save to make the change or Cancel.  
Note After the chosen time interval expires, the  
icon displays,  
and the keypad is locked.  
Unlock the keypad  
1. Press any key and the screen displays “Unlock keypad?”  
2. Press Unlock and then OK.  
Note You must press the Unlock and OK softkeys as soon as they  
appear, or the keypad remains locked.  
Turn off the automatic keypad  
lock  
1. Choose  
> Phone Settings > Keypad Settings.  
2. Select Keypad Auto Lock.  
3. Select Disable.  
4. Press Save to make the change or Cancel.  
Note Under the Keypad Auto Lock option, Disabled displays.  
Tips  
Auto lock is enabled only when the phone is idle and at the main screen.  
The keypad lock is temporarily disabled when you have an incoming call.  
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Changing the Keypad Tones  
You can enable or disable the tones when you press a key on your keypad.  
Change the keypad tone level  
1. Choose  
> Phone Settings > Keypad Settings.  
2. Select Keypad Tone.  
3. Select one of the following:  
DisablePlays no keypad tone.  
NormalPlays tone when keys are pressed.  
LoudPlays louder tone when keys are pressed.  
icon appears next to your selection.  
The  
4. Press Save to make the change or Cancel.  
Viewing Your Network Profile List  
Network profiles provide predefined settings for access to the wireless network and for authentication  
and encryption in your system. Your system administrator defines network profiles. You might have  
more than one network profile available to you, so you can access wireless network configurations at  
locations that use different SSIDs or authentication types.  
Your phone can have up to four enabled network profiles. Your phone automatically scans the profiles  
and selects the network profile with the matching SSID and settings for that specific wireless network.  
Note  
Consult with your system administrator if you need to have additional network profiles or  
change settings in a profile.  
If you want to...  
Then...  
View the list of enabled  
Network Profiles  
Choose  
> Network Profiles.  
next to them.  
The enabled profiles have the  
Note Because Network profiles are locked, your system administrator  
must make changes for you.  
Tips  
When the  
locked icon appears next to a menu, see your system administrator for information.  
If you need to change your EAP or LEAP username and password, see Setting Username and  
Passwords, page 13, and consult with your system administrator.  
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Using Call Logs and Directories  
Using Call Logs and Directories  
This section describes how you can use call logs and directories in the Directory menu.  
Using Call Logs  
Your phone maintains records of your missed, placed, and received calls.  
If you want to...  
Then...  
View your call logs 1. Press  
.
2. Choose Missed Calls, or Received Calls, or Placed Calls. Each call log  
stores up to 100 records.  
Dial from a call log 1. Press  
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.  
3. Scroll to a phone number.  
Note To edit the displayed number (to add or to remove a prefix), press   
Options > EditDial followed by  
or  
to reposition the cursor. Use the  
keypad to enter digits, or press << to delete numbers.  
4. Press Dial or  
.
Display details for 1. Press  
.
a single call record  
2. Choose Missed Calls, or Received Calls, or Placed Calls.  
3. Highlight a call record.  
4. Press Details. Doing so displays information such as called number, calling  
number, time of day, and call duration (for placed and received calls only).  
Erase a single call  
record  
1. Press  
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.  
3. Scroll to a call record.  
4. Choose Options > Delete, or choose Options > Exit.  
Erase all call  
records in a single  
log  
1. Press  
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.  
3. Choose Options > Delete, or choose Options > Exit.  
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If you want to...  
Then...  
Erase all call  
records in all call  
logs  
1. Press  
to display call logs.  
2. Press Clear. Doing so erases all call logs, or choose Options > Exit.  
See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,  
call log is busy  
before placing a  
call to that line  
page 57.  
Tip  
Your phone might be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
To view the complete call record of a multiparty call (for example, of a call that has been  
forwarded or transferred to you), highlight the call record and choose Details. The Details record  
shows two entries for each missed or received multiparty call. The entries are listed in reverse  
chronological order:  
The first logged entry is the name/number of the last completed call of a multiparty call  
received on your phone.  
The second logged entry is the name/number of the first completed call of a multiparty call  
received on your phone.  
Directory Dialing  
Depending on configuration, your phone can provide access to a corporate directory and personal  
directory features:  
Corporate Directory—Corporate contacts that you can access on your phone. Your system  
administrator sets up and maintains Corporate Directory.  
Personal Directory—If available, personal contacts and associated speed-dial codes that you can  
configure and access from your phone and User Options web pages. Personal Directory comprises  
the Personal Address Book (PAB) and Fast Dials.  
PAB is a directory of your personal contacts.  
Fast Dial allows you to assign codes to PAB entries for quick dialing.  
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Using Call Logs and Directories  
Using Corporate Directory on Your Phone  
You can use a corporate directory to place calls to coworkers.  
If you want to...  
Then...  
Dial from a corporate 1. Choose  
> Directory Services > Corporate Directory (name can  
directory (while not  
on another call)  
vary).  
2. Use your keypad to enter a search criteria such as a name.  
3. Choose or Options > Submit.  
Note To edit the displayed number (to add or to remove a prefix), choose   
Options > EditDial followed by  
or  
to reposition the cursor. Use  
the keypad to enter digits, or press << to delete numbers.  
5. Press Dial or  
.
See if the phone line Look for Busy Lamp Field indicators. See Using BLF to Determine a Line  
in the directory is  
busy  
State, page 57.  
Tips  
Use the numbers on your keypad to enter characters on your phone screen. See Entering and  
Editing Text, page 13.  
Use the Navigation button on your phone to move between input fields.  
Using Personal Directory on Your Phone  
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.  
Cisco Unified CallManager Release 4.3 and Later  
For information about how to set up and use the Personal Directory when connected to a Cisco Unified  
CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web:  
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html  
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Cisco Unified Communications Manager Release 5.1 and Later  
This section describes how to set up and use Personal Directory on your phone when you are connected  
to a Cisco Unified Communications Manager 5.0 or later. Alternately, see Using Personal Directory on  
the Web, page 89.  
If you want to...  
Then...  
Access Personal  
1. Choose  
> Directory Services > Personal Address  
Directory (for PAB  
and Fast Dial codes)  
Book (PAB) Service (exact name may vary).  
2. Enter your Cisco Unified Communications Manager user ID and PIN,  
then press Options > Submit.  
Search for a PAB  
entry  
1. Access Personal Address Book.  
2. Enter search criteria and choose Options > Submit.  
Note To get a complete list of your PAB entries, do not enter any search criteria,  
and choose Options > Submit.  
3. You can choose Options > Previous or Next to move through listings.  
4. Scroll to the PAB listing that you want and press Select or  
.
Dial from PAB entry  
1. Search for a PAB entry.  
2. Scroll to the listing and press Select or  
.
3. Press Dial.  
4. Scroll to the number that you want to dial and press OK.  
5. Press OK again to dial the number.  
Delete a PAB entry  
Edit a PAB entry  
1. Search for a PAB entry.  
2. Scroll to the listing and press Select or  
.
3. Choose Options >Delete.  
4. Press OK to confirm the deletion or Cancel.  
1. Search for a PAB entry.  
2. Scroll to the listing and press Select or  
.
3. Choose Options > Edit to modify a name or mail address.  
4. If necessary, choose Options > Phones to modify a phone number.  
5. Press Update.  
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Using Call Logs and Directories  
If you want to...  
Then...  
Add a new PAB entry 1. Access Personal Address Book.  
2. Access the Search page and choose Options > Submit. (You do not need  
to input search information first.)  
3. Choose Options > New.  
4. Use the keypad to enter a name or nickname.  
5. Press Phones and use the keypad to enter phone numbers. Be sure to  
include any necessary access codes such as a 9 or 1.  
6. Press Submit to add the entry to the database.  
Assign a Fast Dial  
code to a PAB entry  
1. Search for a PAB entry.  
2. Scroll to the listing and press Select or  
.
3. Choose Options > Fast Dial.  
4. Scroll to the Fast Dial code that you want to assign to the number and  
press Select or  
.
Add a new Fast Dial  
code (not using a PAB  
entry)  
1. Choose  
> Personal Address Book.  
2. Select Personal Fast Dials.  
3. Scroll to a Fast Dial code that is unassigned and press Select or  
4. Press Assign.  
.
5. Enter a phone number.  
6. Press Update.  
Search for Fast Dial  
codes  
1. Choose  
> Personal Fast Dials.  
2. You can choose Options > Previous or Next to move through listings.  
3. Scroll to the listing you want and press Select or  
.
.
Place a call using a  
Fast Dial code  
1. Search for a Fast Dial code.  
2. Scroll to the listing you want and press Select or  
3. Press Dial.  
4. Choose OK to complete the action.  
Delete a Fast Dial  
code  
1. Search for a Fast Dial code.  
2. Scroll to the listing you want and press Select or  
3. Choose Options > Remove.  
.
Log out of Personal  
Directory  
1. Choose  
> Personal Address Book (exact name may vary).  
2. Choose Logout.  
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79  
Tips  
Your system administrator can provide the user ID and PIN that you need to log in to Personal  
Directory.  
Personal Directory automatically logs you out after a certain amount of time. This time limit can  
vary. Ask your system administrator for more information.  
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation  
button on your phone to move between input fields.  
Your phone might be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
You can store information (such as work phone and mobile phone numbers, and company name) for  
up to 100 contacts in the Phone Book on your phone.  
Note  
You can customize the left softkey to open the Phone Book. If customized this way, the left  
softkey is displayed as Ph Book. For more information, see Customizing the Phone Screen,  
page 71.  
Note  
Your system administrator can import up to 100 contacts into your Phone Book if they are  
stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the  
Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator.  
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Using Call Logs and Directories  
If you want to...  
Then...  
Add a contact to your 1. Choose  
> Phone Book or press Ph Book (if available).  
phone book  
2. Do one of the following:  
Press New (if Phone Book is empty).  
Choose Options > New (if Phone Book is not empty).  
3. At the New Contact screen, fill in contact information.  
4. When finished, press Options, then choose Save to save the information,  
or press Cancel.  
Assign a primary  
1. Choose  
> Phone Book or press Ph Book (if available).  
number for a contact  
2. Highlight a contact name and choose Options > Details.  
3. Select a number:  
work phone,  
home phone,  
mobile  
phone, or  
other phone, and choose Options > Primary.  
A
(checkmark) appears next to that number.  
Note The default primary number for a contact is the work phone. You can  
assign any number as the primary number.  
Change the name or  
company  
information for a  
contact  
1. Choose  
> Phone Book or press Ph Book (if available).  
2. Highlight a contact name and press  
to view the details.  
You may also choose Options > Details.  
3. Select the information field and press Change.  
4. Enter your changes. When finished, press Options, then choose Save to  
save the information, or press Cancel.  
Change a phone  
1. Choose  
> Phone Book or press Ph Book (if available).  
number for a contact  
2. Highlight a contact name and press  
to view the details.  
You may also choose Options > Details.  
3. Select a number:  
work phone,  
home phone, mobile  
phone, or  
other phone, and choose Options > Change.  
4. Enter your changes. When finished, press Options, then choose Save to  
save the information, or press Cancel.  
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If you want to...  
Then...  
Search for a contact  
in your phone book  
1. Choose  
> Phone Book or press Ph Book (if available).  
2. Choose Options > Mode and enter the text to search. You can search for  
first name, last name, nickname, and company name.  
Note You can enter search text in one of two ways: by pressing a key one or  
more times until you see the letter or number you need, or by having  
possible matches automatically display after pressing one or more keys  
(predictive text).  
Choose Options > Mode again to change the way you enter search text.  
Remove a contact  
1. Choose  
> Phone Book or press Ph Book (if available).  
from the phone book  
2. Highlight a contact name and choose Options > Delete.  
The contact is removed and the speed dial for this contact number will  
be unassigned.  
Dial the primary  
phone number for a  
contact  
1. Choose  
> Phone Book or press Ph Book (if available).  
2. Highlight a contact name. The primary phone number for this contact is  
displayed on the lower left. To dial this number, press  
or Options  
> Dial.  
Note The default primary number for a contact is the work phone. You can  
change the primary number to be any number for this contact.  
Dial any phone  
1. Choose  
> Phone Book or press Ph Book (if available).  
number for a contact  
2. Highlight a contact name, then do one of the following:  
Scroll left or right until you see the icon for the phone number you  
wish to dial:  
work phone,  
home phone,  
mobile  
phone, or  
other phone.  
Choose Options > Details, highlight a phone number, and  
press  
or Options > Dial.  
Clear all entries from 1. Choose  
> Phone Book or press Ph Book (if available).  
your phone book  
2. Press Options and select DeleteAll.  
1. Choose > Missed Calls, or Received Calls, or Placed Calls.  
Copy a phone  
number from a call  
log or directory to a  
new phone book  
contact  
2. Scroll to a phone number, choose Options > Store > New Contact. The  
Store Contact screen appears.  
3. Enter the information for: First Name, Last Name, Nickname, and  
Company.  
4. When finished, choose Options > Save, then select the phone type to store  
the number.  
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Using Call Logs and Directories  
If you want to...  
Then...  
Copy a phone  
1. Choose  
> Missed Calls, or Received Calls, or Placed Calls.  
number from a call  
log or directory to an  
existing phone book  
contact  
2. Scroll to a phone number, choose Options > Store > Use Existing  
Contact.  
3. On the Phone Book contacts list, highlight a name.  
4. Select the phone type to store the number.  
Assign a speed dial to 1. Choose  
> Speed Dials.  
a contact number in  
2. Highlight an unassigned speed dial and press Assign. A list of Phone  
your phone book  
(from the Speed Dial  
screen)  
Book contacts appears.  
3. Highlight a name. Choose the primary number, or scroll left or right to  
choose another number, then press Select. The selected number is  
assigned to the speed dial.  
Note Speed dial 1 is always assigned to voicemail. You cannot remove or  
reassign this speed dial.  
Note To make a speed-dial call, see Placing a Call—Additional Options,  
page 33.  
Assign a speed dial to 1. Press and hold an unassigned speed-dial number for about two seconds,  
a contact number in  
your phone book  
(from the main phone  
screen)  
then press Yes. The Phone Book main screen appears.  
2. Highlight a contact and press Select to assign the speed dial to the  
primary number.  
Unassign a speed dial 1. Choose  
> Speed Dials.  
2. Highlight the assigned speed dial and press Delete.  
3. Press Yes to confirm, or No to cancel.  
Tips  
After you assign a speed dial to a contact number, a speed dial icon  
underneath the phone number in the contact details.  
and number appear  
You can store up to 100 contacts in the Phone Book, but can only assign 99 speed dials because  
speed dial 1 is reserved for voicemail.  
If you have contact information stored in another location (for example, in Microsoft Outlook or  
the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be  
imported into your Phone Book.  
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Accessing Voice Messages  
When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages  
from your phone.  
Note  
Your company determines the voice message service that your phone system uses. For the most  
accurate and detailed information, refer to the documentation that came with your voice  
message service.  
If you want to...  
Then...  
1@  
Set up and personalize  
your voice message  
service  
1. Press Message or press and hold  
.
2. Follow the voice instructions.  
Note If you changed the left softkey on the main phone screen to Phone  
Book, the Message softkey will not be available. For more  
information, see Customizing the Phone Screen, page 71.  
Check for your new voice Look at your phone for these indicators:  
messages  
A red blinking light  
A text message, “You Have VoiceMail”  
A flashing message waiting  
number in Line View.  
icon next to your directory  
1@  
Listen to your voice  
messages or access the  
voice message system  
menu  
1. Press Message or press and hold  
.
2. Enter your voice message password.  
3. Follow the voice instructions to listen to your messages.  
Note If you changed the left softkey on the main phone screen to Phone  
Book, the Message softkey will not be available. For more  
information, see Customizing the Phone Screen, page 71.  
Send a call to your voice Press iDivert.  
message system  
The iDivert feature automatically transfers a call (including a ringing or  
held call) to your voice message system. Callers will hear your voice  
message greeting and can leave you a message.  
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Accessing Your User Options Web Pages  
Accessing Your User Options Web Pages  
Your wireless IP phone is a network device that can share information with other network devices in  
your company, including your personal computer. You can use your computer to log in to your  
Cisco Unified Communications Manager User Options web pages, where you can control features,  
settings, and services for your wireless IP phone. This section includes information for:  
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages, page 85  
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages, page 87  
Cisco Unified CallManager Release 4.3 and Later User  
This section describes how to access your User Options web pages and how to subscribe to phone  
services when you are connected to a Cisco Unified CallManager 4.3 or later system. For more details  
about the features you can configure and the phone services to which you can subscribe, refer to  
Customizing Your Cisco IP Phone on the Web at the following URL:  
Use these sections for more information about:  
Logging In to the User Options Web Pages, page 85  
Subscribing to Phone Services, page 86  
Logging In to the User Options Web Pages  
This section describes how to log in and select a phone device for Cisco Unified CallManager Release  
4.1 or later User Options web pages.  
If you want to...  
Then do this...  
Log in to your User 1. Obtain a User Options URL, user ID, and default password from your  
Options web pages  
system administrator.  
2. Open a web browser on your computer, enter the URL, and log on.  
The Cisco Unified CallManager User Options main web page displays.  
Select a device after 1. From the general menu, select your device type (phone model) in the “Select  
logging in  
a device” drop-down list. The context-sensitive menu appears with options  
appropriate for the wireless IP phone.  
2. Make changes to the options for your wireless IP phone.  
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Tips for Navigating the User Options Web Pages  
Select your device from the menu page to see all of your options.  
Click Update to apply and save your changes.  
Click Return to the Menu to get back to the context-sensitive menu.  
Click Log Off to exit the User pages.  
Subscribing to Phone Services  
Before you can access subscription phone services on your phone, you need to subscribe to them by  
using your computer to access the User Options web pages. See Accessing Your User Options  
Web Pages, page 87.  
Phone services can include:  
Web-based information, such as stock quotes, movie listings, and weather reports  
Network data, such as corporate calendars and searchable directories  
Phone features, such as the Fast Dial service and a Personal Address Book  
Refer to the following table for more information.  
If you want to...  
Then, do this after you log in and select your device type...  
Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services.  
2. Select a service from the “Available Services” drop-down list and click  
Continue.  
3. Enter more information upon request (such as a zip code or PIN).  
4. Click Subscribe.  
Change or end  
subscriptions  
1. From the main menu, choose Configure your Cisco IP Phone Services.  
2. Click a service in the “Your Subscribed Services” panel.  
3. Click Update after making changes, or click Unsubscribe.  
Access a service on  
your phone  
1. Choose  
(Services) > (Service Name).  
2. Select the service that you want.  
Learn how to use  
phone services  
Refer to Customizing Your Cisco IP Phone on the Web:  
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid  
e_list.html  
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Accessing Your User Options Web Pages  
This section describes how to access your User Options web pages and how to subscribe to phone  
services when you are connected to a Cisco Unified Communications Manager 5.1 or later system. Use  
these sections for more details about accessing the User Options web pages and configuring features  
and subscribing to phone services:  
Accessing Your User Options Web Pages, page 87  
Configuring Features and Services on the Web, page 88  
Accessing Your User Options Web Pages  
This section describes how to log in and select a phone device for Cisco Unified Communications  
Manager Release 5.1 or later User Options web pages.  
If you want to...  
Then do this...  
Log in to your User  
Options web pages  
1. Obtain a User Options URL, user ID, and default password from  
your system administrator.  
2. Open a web browser on your computer, enter the URL, and log on.  
3. If prompted to accept security settings, click Yes or Install  
Certificate.  
The Cisco Unified Communications Manager User Options main  
web page displays. From this page, you can choose User Options to  
access User Settings, Directory features, a Personal Address Book,  
and Fast Dials.  
To access phone-specific options, select a device (see below).  
Select a device after  
logging in  
1. After you have logged in to your User Options web pages, choose  
User Options > Device.  
The Device Configuration page displays.  
2. If you have multiple devices assigned to you, verify that the  
appropriate device (phone model or Extension Mobility profile) is  
selected. If necessary, choose another device from the Name  
drop-down menu.  
Configure user features  
Choose User Options drop-down button to access these features:  
User Settings  
Directory  
Personal Address Book  
Fast Dials  
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If you want to...  
Then do this...  
Configure phone settings Choose toolbar buttons to access these phone-specific options:  
Line settings  
Speed dials  
Phone services  
Service URL  
Return to the Device  
Configuration page  
Choose User Options > Device from any page to verify that you are  
configuring the correct device or to change devices.  
Tip  
Use the Device Configuration page to access all of the configuration options available for your phone  
These topics describe how to configure features and services from your User Options web pages after  
logging in. See Accessing Your User Options Web Pages, page 87.  
Setting Up Speed Dials on the Web, page 88  
Using Personal Directory on the Web, page 89  
Setting Up Phone Services on the Web, page 92  
Controlling User Settings on the Web, page 93  
Controlling Line Settings on the Web, page 94  
Using Cisco WebDialer, page 95  
Setting Up Speed Dials on the Web  
Depending on configuration, your phone can support several speed-dial features that are set up from  
the web:  
Line View Speed Dials  
Abbreviated Dials  
Fast Dials  
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Accessing Your User Options Web Pages  
Note  
For help using speed-dial features, see Speed Dialing, page 50.  
If you want to...  
Then do this after you log in...  
Set up Line View  
speed-dial numbers  
1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.  
2. Click Speed Dials.  
3. Enter a phone number as you would dial it.  
4. Enter a label for the speed-dial number that is 11 characters or less.  
5. Click Save  
Note If you have speed dials configured in your Line View, the speed-dial label  
appears next to the  
icon.  
Set up Abbreviated 1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.  
Dials  
3. Enter a phone number as you would dial it and label for an Abbreviated  
4. Click Save.  
Note Make note of the number for the Abbreviated Dialing Code. Use this code  
with Options > AbbrDial to access the speed-dial number.  
Set up Fast Dials  
See Configuring Fast Dials on the Web, page 90.  
You can also set up Fast Dials on your phone. See the Using Personal Directory  
on Your Phone, page 77.  
Tips  
You can have up to six numbers appear in your Line View screen (a combination of line and speed  
dial numbers).  
If your speed dial label contains more than 11 characters, use a shorter label because labels are  
shortened from the left. For example, “Customer Service” displays as ".....er Service".  
Using Personal Directory on the Web  
The Personal Directory feature set that you can access on your computer consists of:  
A Personal Address Book (PAB)  
Fast Dials  
The Address Book Synchronization Tool (TABSynch)  
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Note  
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on  
Your Phone, page 77.  
Using Your Personal Address Book on the Web  
This section describes how to use your PAB from your User Options web pages.  
If you want to...  
Then, do this after you log in...  
Add a new PAB entry  
1. Choose User Options > Personal Address Book.  
2. Click Add New.  
3. Enter information for the entry.  
4. Click Save.  
Search for a PAB entry  
Edit a PAB entry  
1. Choose User Options > Personal Address Book.  
2. Specify search information and click Find.  
Note To locate all entries, leave search information blank and click Find.  
1. Search for a PAB entry.  
2. Click a name or nickname.  
3. Edit the entry as needed and click Save.  
1. Search for a PAB entry.  
Delete a PAB entry  
2. Select one or more entries.  
3. Click Delete Selected.  
Configuring Fast Dials on the Web  
This section describes how to assign Fast Dials from your User Options web pages.  
If you want to...  
Then, do this after you log in...  
Assign a Fast Dial code 1. Create a PAB entry. See Using Your Personal Address Book on the  
to a PAB entry  
Web, page 90.  
2. Choose User Options > Fast Dials.  
3. Click Add New.  
4. Change the Fast Dial code, if desired.  
5. Use the Search Options area to find the appropriate PAB entry.  
6. Click a phone number in the Search Results area.  
7. Click Save.  
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Accessing Your User Options Web Pages  
If you want to...  
Then, do this after you log in...  
Assign a Fast Dial code 1. Choose User Options > Fast Dials.  
to a phone number  
(without using a PAB  
entry)  
2. Click Add New.  
3. Change the Fast Dial code, if desired.  
4. Enter a phone number.  
5. Click Save.  
Search for a Fast Dial  
entry  
1. Choose User Options > Fast Dials.  
2. Specify search information and click Find.  
1. Choose User Options > Fast Dials.  
2. Search for the Fast Dial entry that you want to edit.  
3. Click a component of the entry.  
4. Change the phone number.  
Edit a Fast Dial phone  
number  
5. Click Save.  
Delete a Fast Dial entry 1. Search for a Fast Dial.  
2. Select one or more entries.  
3. Click Delete Selected.  
Tips,  
You can create up to 500 Fast Dial and PAB entries.  
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are  
labeled “raw” in the User Options web pages, do not display a configurable text label.  
Using the Address Book Synchronization Tool  
You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing  
Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from  
your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your  
system administrator can give you access to TABSynch and provide detailed instructions.  
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Setting Up Phone Services on the Web  
Phone services can include special phone features, network data, and web-based information (such as  
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your  
phone.  
If you want to...  
Then do this after you log in...  
Subscribe to a service  
1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.  
2. Click Phone Services.  
3. Click Add New.  
4. Choose a service from the drop-down list and click Next.  
5. Change the service label and/or enter additional service information, if  
available (optional).  
Note If the label contains more than 11 characters, use a shorter name  
because labels are shortened from the left . For example, "Customer  
Service" displays as ".....er Service"  
6. Click Save.  
Search for services  
1. Select a device.  
2. Click Phone Services.  
3. Click Find.  
Change or end services 1. Search for services.  
2. Select one or more entries.  
3. Click Delete Selected.  
Change a service name 1. Search for services.  
2. Click on the service name.  
3. Change the information and click Save.  
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Accessing Your User Options Web Pages  
If you want to...  
Then do this after you log in...  
1. Select a device.  
Add a service to an  
available screen slot  
2. Click Service URL.  
Note If you do not see this option, ask your system administrator to  
configure a service URL button for your phone.  
3. Choose a service from the Button Service drop-down list.  
4. If you want to rename the service, edit the label fields.  
Note Your phone uses the ASCII Label field if the phone does not support  
double-byte character sets.  
5. Click Save.  
6. Click Reset to reset your phone (necessary to see the new label on your  
phone).  
Access a service on your Choose  
phone  
> (Service Name).  
Note The services available on your phone depend on the phone system  
configuration and the services you subscribed to. Ask your system  
administrator for more information.  
Note If only one service is configured, the service opens by default. If more  
than one service is configured, select an option from the menu on the  
phone screen.  
Controlling User Settings on the Web  
User settings include your password, PIN, and language (locale) settings. Your PIN and password  
allow you to access different features and services.  
If you want to...  
Then do this after you log in...  
Change your password  
1. Choose User Options > User Settings.  
2. In the Browser Password area, enter information.  
Note A password must be 5-127 characters.  
3. Click Save.  
Change your PIN  
1. Choose User Options > User Settings.  
2. In the Phone PIN area, enter information.  
Note A PIN must be 5-20 numbers.  
3. Click Save.  
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If you want to...  
Then do this after you log in...  
Change the language (locale) for 1. Choose User Options > User Settings.  
your User Options web pages  
2. In the User Locale area, choose an item from the Locale  
drop-down list.  
3. Click Save.  
Change the language (locale) for 1. Go to the Device Configuration page by choosing User  
your phone screen  
Options > Device.  
2. Choose an item from the User Locale drop-down list.  
3. Click Save.  
Tips  
Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.  
Use your password to log in to your User Options web pages and Cisco WebDialer on your  
personal computer.  
For more information about these services, ask your system administrator.  
Controlling Line Settings on the Web  
Line settings affect a specific phone line (directory number) on your phone. Line settings can include  
call-forwarding and line labels.  
Note  
You can set up call forwarding (for your primary phone line) directly on your phone. See  
Forwarding Calls to Another Number, page 41.  
To learn about phone settings that you can access directly on your phone, see Changing  
Phone Settings, page 68.  
If you want to...  
Then do this after you log in...  
Set up call forwarding  
per line  
1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.  
2. Click Line Settings.  
3. If you have more than one directory number (line) assigned to your  
phone, verify that the appropriate line is selected or choose a new one.  
4. In the Incoming Call Forwarding area, choose call forwarding settings  
for various conditions.  
5. Click Save.  
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Accessing Your User Options Web Pages  
If you want to...  
Then do this after you log in...  
1. Select your device.  
Change the voice  
message indicator  
setting per line  
2. Click Line Settings.  
3. If you have more than one directory number (line) assigned to your  
phone, verify that the appropriate line is selected or choose a new one.  
4. In the Message Waiting Lamp area, choose from various settings.  
Note Typically, the default message waiting setting prompts your phone to  
display a light and a message to indicate a new voice message.  
5. Click Save.  
Change or create a line 1. Select your device.  
text label that appears  
on your phone screen  
2. Click Line Settings.  
3. If you have more than one directory number (line) assigned to your  
phone, verify that the appropriate line is selected or choose a new one.  
4. In the Line Text Label area, enter a text label.  
Note If the label contains more than 11 characters, use a shorter name  
because labels are shortened from the left . For example, "Customer  
Service" displays as ".....er Service"  
5. Click Save.  
Tip  
You cannot change the Ring Settings for the phone from the User Options web pages.  
Using Cisco WebDialer  
Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking  
items in a web browser. Your system administrator must configure this feature for you.  
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If you want to...  
Then...  
Use WebDialer with  
your User Options  
directory  
1. Log in to your User Options web pages. See Accessing Your User Options  
Web Pages, page 87.  
2. Choose User Options > Directory and search for a coworker.  
3. Click the number that you want to dial.  
4. If this is your first time using WebDialer, set up preferences and click  
Submit. (See the last row in this table for details.)  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on your phone.  
6. To end a call, click Hangup or disconnect from your phone.  
Use WebDialer with  
another online  
1. Log in to a WebDialer-enabled corporate directory and search for  
coworkers.  
corporate directory  
(not your User  
Options directory)  
2. Click the number that you want to dial.  
3. When prompted, enter your user ID and password.  
4. If this is your first time using WebDialer, set up preferences and click  
Submit. (See the last row in this table for details.)  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on your phone.  
6. To end a call, click Hangup or disconnect from your phone.  
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.  
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Accessing Your User Options Web Pages  
If you want to...  
Then...  
Set up, view, or  
change WebDialer  
preferences  
Access the Preferences page.  
The Preferences page appears the first time that you use WebDialer (after you  
click the number that you want to dial).  
To return to Preferences in the future, click the preferences icon from the  
Make Call or Hang Up page.  
The Preferences page contains the following options:  
Preferred language—Determines the language used for WebDialer  
settings and prompts.  
Use permanent device—Identifies the wireless IP phone and directory  
number (line) that you will use to place WebDialer calls. If you have one  
phone with a single line, the appropriate phone and line are  
automatically selected. Otherwise, choose a phone and/or line. Phones  
are specified by host name.  
To display the host name on your phone, choose  
(Settings) >  
Network Profile > Network Configuration > Host Name.  
Use Extension Mobility—If selected, prompts WebDialer to use the  
wireless IP phone that is associated with your Extension Mobility profile  
(if available).  
Do not display call confirmation—If selected, prompts WebDialer to  
suppress the Make Call page. This page appears by default after you click  
a phone number in a WebDialer-enabled online directory.  
Setting Up Phones and Access Lists for Mobile Connect  
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use  
to make and receive calls using the same directory numbers as your desk phone. These phones are  
called remote destinations. You can also define access lists to restrict or allow calls from certain  
numbers to be sent to your mobile phone.  
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If you want to...  
Then do this after you log in...  
Create an access  
list  
1. Choose User Options > Mobility Settings > Access Lists.  
2. Click Add New.  
3. Enter a name to identify the access list and a description (optional).  
4. Choose whether the access list will allow or block specific calls.  
5. Click Save.  
6. Click Add Member to add phone numbers or filters to the list.  
7. Select an option from the Filter Mask drop-down list box. You can filter a  
directory number, calls with restricted caller ID (Not Available), or calls  
with anonymous caller ID (Private).  
8. If you select a directory number from the Filter Mask drop-down list box,  
enter a phone number or filter in the DN Mask field. You can use the  
following wild cards to define a filter:  
X (upper or lower case)—Matches a single digit. For example,  
408555123X matches any number between 4085551230 and  
4085551239.  
!—Matches any number of digits. For example, 408! matches any  
number starts with 408.  
#—Used as a single digit for exact match.  
9. To add this member to the access list, click Save.  
10. To save the access list, click Save.  
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Accessing Your User Options Web Pages  
If you want to...  
Then do this after you log in...  
Add a new remote  
destination  
1. Choose User Options > Mobility Settings > Remote Destinations.  
2. Click Add New.  
3. Enter the following information:  
Name—Enter a name for the mobile (or other) phone.  
Destination Number—Enter your mobile phone number.  
4. Select your remote destination profile from the drop-down list box. Your  
remote destination profile contains the settings that apply to remote  
destinations that you create.  
5. Select the Mobile Phone check box to allow your remote destination to  
accept a call sent from your desktop phone.  
6. Select the Enable Mobile Connect check box to allow your remote  
destination to ring simultaneously with your desktop phone.  
7. Choose one of the following options in the Ring Schedule area:  
All the time—Choose this option if you do not want to impose day and  
time restrictions on ringing the remote destination.  
As specified below—Choose this option and select from the following  
items to set up a ring schedule based on day and time:  
Select a check box for each day of the week you want to allow calls  
to ring the remote destination.  
For each day, select All Day or select the beginning and ending  
times from the drop-down lists.  
Select the time zone from the drop-down list box.  
8. Choose one of the following ringing options:  
Always ring this destination.  
Ring this destination only if the caller is in the allowed access list that  
you select.  
Do not ring this destination if the caller is in the blocked access list that  
you select.  
Note The ring schedule drop-down list boxes include only the access lists that you  
have created.  
9. Click Save.  
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Understanding Additional Configuration Options  
Your system administrator can configure your phone to use specific softkey templates along with  
special services and features, if appropriate. The table below provides an overview of some  
configuration options that you might want to discuss with your system administrator based on your  
calling needs or work environment.  
Note  
You can locate User Guides and other documents listed in this table from the following URL:  
If you...  
Then...  
For more information...  
Need to handle more calls Ask your system administrator to  
Talk to your system  
on your phone line  
configure your line to support more calls. administrator or phone  
support team.  
Need more than one phone Ask your system administrator to  
Talk to your system  
line  
configure one or more additional directory administrator or phone  
numbers for you.  
Need different softkeys,  
such as iDivert, to display configure a new softkey template and  
when phone is ringing or in assign it to your phone.  
use  
Ask your system administrator to  
Talk to your system  
administrator or phone  
support team.  
Need more speed dial  
numbers  
Verify that you are using all your currently See Accessing Your User  
available speed dial numbers.  
Options Web Pages,  
page 85.  
If you need additional speed dial numbers,  
try using Abbreviated Dialing or  
subscribing to the Fast Dial service.  
Want to use one directory Request a shared line. This allows you to See Using a Shared Line,  
number for several phones use one number for your desk phone and page 55.  
your wireless IP phone, for example.  
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Understanding Additional Configuration Options  
If you...  
Then...  
Share phones or office  
space with coworkers  
Consider using:  
Ask your system  
Call Park to store and retrieve calls  
without using the transfer feature.  
Tracing Suspicious  
Calls, page 60.  
Call Pickup to answer calls ringing on  
another phone.  
Using a Shared Line,  
page 55.  
A shared line to view or join  
coworkers calls.  
Using Cisco  
Extension Mobility,  
page 61.  
Cisco Extension Mobility to apply  
your phone number and user profile to  
a shared phone  
Answer calls frequently or Ask your system administrator to set up  
See Using AutoAnswer,  
page 67.  
handle calls on someones  
behalf  
the AutoAnswer feature for your phone.  
Determine the state of a  
Ask your administrator to set up the Busy See Using BLF to  
phone line associated with Lamp Field (BLF) feature for your phone. Determine a Line State,  
a speed-dial, call log, or  
directory listing on your  
phone  
page 57.  
Want to temporarily apply Ask your system administrator about the See Using Cisco Extension  
your phone number and  
settings to a shared  
Cisco Extension Mobility service.  
Mobility, page 61.  
Cisco Unified IP Phone  
Allow or prevent all  
phones with the same  
shared line to view call  
information or join a call  
on the shared line  
Ask your system administrator to set up  
the Privacy feature for those phones.  
See Preventing Others  
from Viewing or Joining a  
Shared-Line Call,  
page 57.  
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Troubleshooting Your Phone  
This section provides troubleshooting information for your wireless IP phone.  
General Troubleshooting  
This section provides information to help you troubleshoot general problems with your phone. For  
more information, see your system administrator.  
Symptom  
Explanation  
You cannot complete a One or more of the following factors might apply:  
call  
Your phone is out of the wireless network access point service area.  
Note When roaming with your phone, a green blinking light indicates that  
the phone is still within the wireless service coverage area.  
You must log in to the Extension Mobility service.  
You must enter a client matter code or forced authorization code after  
you dial a number.  
Your phone has time-of-day restrictions that prevent you from using  
some features during certain hours of the day.  
The main phone screen One of these messages appears on the status line:  
is not active  
Network busy—Not enough available bandwidth exists in wireless  
network to complete this call. Try again later.  
Leaving service area—Phone is out of range of its associated access  
point and wireless network.  
Locating network services—Phone is searching for a wireless network  
access point.  
Authentication failed—Authentication server did not accept the  
security credentials.  
Configuring IP—Phone is waiting for DHCP to assign an IP address.  
The Settings menu is  
unresponsive  
Your system administrator might have disabled Settings on your phone.  
Join fails  
Join requires multiple selected calls. Be sure that you have selected at least  
one call in addition to the active call, which is selected automatically. Join  
also requires the selected calls to be on the same line. If necessary, transfer  
calls to one line before joining them.  
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Troubleshooting Your Phone  
Symptom  
Explanation  
The softkey that you  
want to use does not  
appear  
One or more of the following factors might apply:  
You must press Options and scroll to reveal additional softkeys.  
You must change the line state (for example, place a call or have a  
connected call).  
Your phone is not configured to support the feature associated with  
that softkey.  
Barge fails and results  
One or more of the following factors might apply:  
in a fast busy tone  
You cannot barge an encrypted call if the phone you are using is not  
configured for encryption. When your barge attempt fails for this  
reason, your phone plays a fast busy tone.  
You cannot barge a call on another Cisco Unified Wireless IP Phone.  
You are disconnected  
from a call that you  
joined using Barge  
You will be disconnected from a call that you have joined using Barge if the  
call is put on hold, transferred, or turned into a conference call.  
CallBack fails  
The other party might have call forwarding enabled.  
The phone shows an  
error message when  
you attempt to set up  
Call Forward All  
Your phone may reject your attempt to set up Call Forward All directly on  
the phone if the target number that you enter would create a Call Forward  
All loop or would exceed the maximum number of links permitted in a Call  
Forward All chain (also known as a maximum hop count). Ask your system  
administrator for details.  
Viewing Phone Administration Data  
Your system administrator might ask you to access administration data on your phone for  
troubleshooting purposes.  
If you are asked to...  
Then...  
Access network or wireless Choose  
> Device Information > Network or WLAN  
network configuration data   
and select the configuration item that you want to view.  
Access status data  
Choose  
> Status and select the status item that   
you want to view.  
Access phone call and voice Choose  
quality information  
> Status > Call Statistics.  
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Using the Quality Reporting Tool  
Your system administrator may temporarily configure your phone with the Quality Reporting Tool  
(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information  
to your system administrator. Depending on configuration, use the QRT to:  
Immediately report an audio problem on the current call  
Select a general problem from a list of categories and choose reason codes  
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Cisco One-Year Limited Hardware Warranty Terms  
Cisco One-Year Limited Hardware Warranty Terms  
There are special terms applicable to your hardware warranty and various services that you can use  
during the warranty period. Your formal Warranty Statement, including the warranties and license  
agreements applicable to Cisco software, is available on Cisco.com at the following URL:  
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Index  
A
62  
abbreviated dialing 88  
access lists  
application 21  
creating 98  
accessibility 6  
accessories for phone 14  
ad hoc conference, See conference calls  
answer/send button 21  
answering calls 36  
navigation 20, 25  
power/end 20  
right softkey 20  
select 20  
application button 21  
authenticated calls 58  
auto keylock 73  
shortcuts 27  
speaker 20, 65  
volume 21  
AutoAnswer, using 67  
B
C
barge  
cable lock for desktop charger 16  
and privacy 57  
and shared lines 55  
using 56  
web page 94  
call history  
battery  
menu options 75  
viewing and dialing from 75  
call logs  
installing 7  
removing 7  
safety notices 3  
billing codes, dialing with 34  
BLF Pickup 58  
erasing 75  
viewing and dialing from 75  
call park 53  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
1
call pickup 52  
accessories 14  
call waiting 36  
buttons and keys 19  
CallBack 34  
call-handling, advanced 50  
call-handling, basic 31  
calls  
connecting 7  
description of 18  
feature configuration for 30, 100  
healthcare environments 5  
online help for 26  
answering 36  
blocking 42  
compared to lines 27  
conference features for 43  
ending 37  
forwarding 41, 94  
handling multiple 39  
holding and resuming 38  
icons for 28  
troubleshooting 102  
web-based services for 85  
Cisco WebDialer 95, 96  
conference calls  
ad hoc 43  
multiple parties on 43  
muting 39  
parking 53  
picking up 52  
Meet-Me 44, 46  
placing 31, 33  
standard 43, 44  
prioritizing 60  
redirecting while ringing 36  
secure 58  
assigning a speed dial 83  
in Phone Book 80  
selecting 28  
storing and retrieving 53  
transferring 40  
corporate directory  
using DND 42  
using from Communications Manager web  
page 95  
cBarge  
See also barge  
using 56  
D
Cisco Unified IP Phone  
documentation for 2  
Cisco Unified Wireless IP Phone  
desktop charger  
cable lock 16  
docked icon 66  
2
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removing phone from 66  
using 66  
dialing, options for 31, 33  
directory  
corporate, using 77  
option descriptions 76  
personal, using 77  
choosing ringer volume 68, 69  
mode, using 65  
ordering 15  
using from Communications Manager web  
page 96  
directory numbers, viewing 22  
DND 42  
port 20  
Do Not Disturb 42  
documentation, accessing 2  
headset specifications 67  
healthcare environments 5  
E
editing text 13  
encrypted calls 58  
ending a call, options for 37  
entering text 13  
Extension Mobility  
log in 61  
contents 26  
using 26  
hold  
and switching calls 39  
mobile connect call 62  
log out 61  
using 35  
home screen display 24  
F
feature buttons, using 25  
feature menus 25  
I
features  
icon 49  
accessibility 6  
icons  
adding additional 100  
availability of 30  
call state 28  
descriptions of 23  
forwarding calls, options for 41  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
3
line state 28  
line view icon 27  
signal strength 12  
icons, for call states 28  
indicator light  
viewing 27  
voice message indicator setting 94  
blink rates 19  
locking  
blinks green 12  
phone 16  
colors 19  
log out of hunt group 54  
in service 12  
installing, Cisco Unified Wireless IP Phone 7  
intercom line 49  
M
Malicious Call Identification (MCID) 60  
K
keylock 27  
keypad lock  
menus, using 25  
auto keylock feature 73  
locking  
missed calls, records of 75  
MLPP, using 60  
keypad 27  
setting auto keylock 73  
unlocking keypad 27, 73  
keypad shortcuts 27  
access to remote destinations 63  
configuring 62  
managing calls 62  
L
putting call on hold 62  
turning off from mobile phone 63  
LED blink rates 19  
left softkey setting 71  
line settings, controlling on Communications  
Manager web page 94  
line view speed dial 50  
lines  
make call from 63  
turn off mobile connect 63  
mobile voice access  
connect to 62  
accessing 27  
and call forwarding 94  
call state icons 28  
description of 27  
managing calls 62  
4
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Multilevel Precedence and Preemption  
phone buttons  
(MLPP) 60  
description 19  
multiple calls, handling 39  
mute button 21  
phone lines  
description of 27  
viewing 22  
mute, using 39  
active call 28  
N
changing display brightness 71  
changing language 71  
changing LED indication 71  
cleaning 30  
navigation button 20, 25  
network configuration data, locating 103  
network profile  
locked 74  
viewing 74  
feature descriptions 22  
features of 22  
icons 23  
O
menus 25  
online help, using 26  
configuring 88  
phone status line icons 23  
placed calls, records of 75  
placing calls, options for 31, 33  
power outage 5  
power/end button 20  
prioritizing calls 60  
privacy  
P
PAB  
dialing from 34  
password  
changing EAP 74  
network EAP 13  
setting 13  
password, changing 93  
Personal Address Book, see PAB  
phone  
and shared lines 55  
using 57  
handset mode 65  
lock set 16  
push to talk  
speaker mode 65  
Phone Book, using 80  
accessing 64  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
5
button 64  
levels of 59  
using 64  
making and receiving secure calls 58  
verifying non-secure calls 59  
Q
Quality Reporting Tool (QRT), using 104  
selecting calls 28  
R
description of 55  
received calls, records of 75  
redial 31  
regulatory domains 5  
remote destination 62  
creating 99  
with privacy 57  
signal strength 12  
ring schedule 99  
turn off access 63  
remote-in-use for shared lines 55  
resume, using 38  
using 24  
speaker button 20  
ring pattern  
speakerphone  
change setting 69  
changing with volume button 27  
ring schedule for remote destinations 99  
ring tones  
special characters, accessing 14, 20, 21  
speed dial  
assigning to Phone Book contact 83  
changing 68, 69  
choosing per line 68, 69  
ringer  
line view 50  
line view labels 88  
making a call using a hot key 33  
options 50  
volume 68, 69  
S
setting up from the web 89  
using FastDial 51  
speed-dial hot key 50  
status data, locating 103  
safety and performance 2  
secure calls 58  
security  
6
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status line, viewing 24  
line view speed dial, configuring 88  
password, changing 93  
subscriptions, for phone services 92  
suspicious calls, tracing 60  
switching calls 39  
Personal Directory, using from web page 89  
switching in-progress calls 62  
using a speed-dial hot key 33  
T
TABSynch 91  
TAPS, using 14  
text  
editing 13  
voice message indicator  
changing setting 94  
voice messages  
accessing 84  
entering 13  
special characters 14, 20, 21  
Tool for Auto-Registered Phones Support 14  
transferring, options for 40  
troubleshooting, data for 102  
indicator 84  
voice quality data, locating 103  
volume  
U
adjusting 68, 69  
adjusting during call 66  
preserving 66  
User Options web pages  
Cisco Unified CallManager  
accessing and using 85  
subscribing to phone services 86  
Cisco Unified Communications Manager  
accessing and using 87  
subscribing to phone services with 92  
Communications Manager  
Address Book Synchronization Tool 91  
device configuration page 87  
warnings 2  
warranty  
configuring features and services 88  
Fast Dials, configuring from web page 90  
language (locale) settings 93  
description of terms 105  
hardware 105  
WebDialer 96  
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0  
7
wired headset  
icon 65  
port 65  
using 65  
wireless network data, locating 103  
8
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Americas Headquarters  
Cisco Systems, Inc.  
San Jose, CA  
Asia Pacific Headquarters  
Cisco Systems (USA) Pte. Ltd.  
Singapore  
Europe Headquarters  
Cisco Systems International BV  
Amsterdam, The Netherlands  
Cisco Website at www.cisco.com/go/offices.  
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks;  
Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA,  
CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the  
Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink,  
Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone,  
MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase,  
SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of  
Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.  
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship  
between Cisco and any other company. (0807R)  
© 2008 Cisco Systems, Inc. All rights reserved.  
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.  
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