BT Quartet 1500 User Manual

Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Quartet 1500  
Combined Cordless Telephone & Digital Answering Machine  
User Guide  
This equipment is not designed for making emergency telephone calls when the power fails.  
Alternative arrangements should be made for access to emergency services.  
This product is intended for connection to analogue public switched telephone networks  
and private switchboards in the United Kingdom.  
Quartet 1500 User Guide – 3rd Edition – 27th November ’01 ~ 4197  
Please open this page for an ‘at a glance’  
guide to your Quartet 1500  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Please open this page for a further  
‘at a glance’ guide to your Quartet 1500  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
At a glance  
Aerial  
Can be extended to  
obtain the best signal  
and reception available.  
In Use/Battery Low light  
Indicates when the handset  
o
rings, is in use or, if the  
handset battery needs  
recharging, see page 8.  
Intercom/Channel button  
Enables communication  
between the handset and  
base unit.  
M1/M2 buttons  
Selects an alternative radio  
frequency if interference  
occurs during a call, see  
page 11.  
Allows you to store and  
dial one touch numbers,  
see page 12.  
M1  
M2  
Talk button  
L
M
Press to make or receive  
a call, see page 10.  
Volume control buttons  
D
1
2
3
6
9
Adjusts the handset ringer  
and earpiece speech volume,  
see page 15.  
Keypad  
G
J
4
5
Quickdial button  
7
8
Allows you to store and  
dial up to 10 numbers in  
the memory, see page 13.  
Recall button  
0
For use with a  
k
switchboard/PBX and BT  
Select Services, see page 40.  
Redial  
R
Redial button  
Secrecy  
Screen  
Redials the last number  
called. Also, press to  
enter a pause in a  
Screen/Menu buttons  
stored number, see page 12.  
Allows you to hear a caller  
leaving a message. You can  
then choose to take the call  
or not.  
Secrecy / Music on hold  
Press to mute the call so  
your caller cannot hear you.  
When pressed music will  
be played to both you and  
your caller, see page 12.  
Also, allows you to access  
the answering machine  
menu, see page 26.  
Charging contacts  
1
Quartet 1500 User Guide – 3rd Edition – 27th November ’01 ~ 4197  
Mains power socket  
Telephone line cord socket  
Intercom  
Stop  
Skip  
Press to make or answer an intercom call.  
In use light flashes when an intercom call  
is ringing and during the call, see page 11.  
To stop message  
playback,  
see page 23.  
Lets you skip backward and  
forward through your memos  
and messages, see page 24.  
Delete  
Deletes recorded  
messages and  
memos, see page 24.  
Play/Pause  
Lets you play -  
and pause - your  
messages, see page 23.  
Quartet 1500  
LEDs  
Charging - comes  
on when the handset  
battery is being  
charged. In Use –  
comes on when the line  
is in use, see page 10.  
Play  
Messages  
Pause  
Message display LED  
Del  
+
Charging  
In use  
See page 17.  
Vol  
-
Vol  
Answer on/off  
VIP  
Switches the answering  
machine on and off. Also  
allows access to the  
outgoing message recording  
facility, see page 18.  
Microphone  
To record a message  
via the base unit.  
Mailboxes 1 & 2  
Volume  
VIP  
Gives callers two additional  
options as to where messages  
are left. For example, business  
messages in mailbox 1 and  
personal messages in mailbox 2,  
see page 28.  
Adjusts the  
loudspeaker  
volume, see  
page 22.  
VIP is an answering machine feature which  
answers calls silently when you do not want  
to be disturbed, but lets you know when  
someone you have given a code to is calling,  
see page 29.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
In this guide  
Call screening  
Memos  
Voice mailboxes  
VIP access  
27  
27  
28  
29  
At a glance  
1
3
5
6
7
Key features  
Introduction  
Safety information  
Setting up  
Remote access  
Time saver  
Operating the answering  
machine  
31  
32  
Using your Quartet 1500 10  
32  
Making and receiving calls  
Internal call  
10  
11  
12  
12  
12  
13  
16  
Using additional handsets 35  
Registering your handset  
35  
Last number redial  
Secrecy / Music on hold  
One touch memories  
Quickdial memories  
Call Waiting  
Transferring calls  
37  
General information  
Guarantee  
Technical information  
Call security  
Switchboard compatibility  
Switchboard access codes  
38  
38  
38  
39  
39  
39  
Using your Quartet 1500  
answering machine  
Message display on the  
base station  
Setting up your  
answering machine  
Outgoing messages (OGM)  
Incoming messages  
Using your answering  
17  
17  
Help and advice  
Wall mounting  
Index  
41  
44  
45  
18  
18  
23  
Wall mounting template 47  
machine from the base station 23  
Answer delay  
Message alert  
25  
26  
Using your answering machine  
from the cordless handset  
26  
4
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Introduction  
Your Quartet 1500 is designed for  
Unpacking your  
ease of use and made to the high  
standards set by BT.  
Quartet 1500  
You can expect your Quartet 1500 to  
provide many years of quality service.  
Please read the instructions carefully  
before use and keep this user guide  
for future reference.  
Check that your Quartet 1500 is  
complete. If anything is missing,  
please contact your place of purchase  
immediately.  
t
Quartet 1500 handset  
For your records  
Quartet 1500  
Quartet 1500 base unit  
with answering machine.  
Play  
M
essages  
P
ause  
D
e
l
+
ol  
Charging  
V
I
n
use  
-
V
o
l
V
IP  
Date of purchase:  
Place of purchase:  
Quartet 1500  
base unit plinth.  
Serial number:  
(on the underside of the base unit)  
Mains power supply unit.  
Wall mounting screws.  
Telephone line cord.  
For guarantee purposes proof of  
purchase is required, so please keep  
your receipt.  
HELPLINE  
If you have problems with your  
phone, call the Quartet 1500  
Helpline on 0845 769 7146.  
M1 M2  
1
2
3
4
5
6
7
Adhesive Quickdial  
memory label.  
8
9
0
Handset No  
5
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Safety information  
General  
Environmental  
Only use the power supply  
unit included with the product.  
Using an unauthorised power  
supply unit will invalidate your  
guarantee and may damage the  
telephone. The item number  
for the power supply unit is  
872264. Radio signals  
Do not expose to direct  
sunlight.  
The product may heat up  
when the batteries are being  
recharged. This is normal.  
However, to avoid damage,  
we recommend that you do  
not place the product on  
antique/veneered wood.  
transmitted between the handset  
and base may cause interference  
to some hearing aids.  
Do not expose your product  
to fire, explosive or other  
hazardous conditions.  
Do not open the handset or  
base station (other than to  
change the handset batteries).  
This could expose you to high  
voltages or other risks. Contact  
the helpline for repairs.  
There is a slight chance that  
your phone could be damaged  
by an electrical storm. We  
recommend that you unplug the  
power and telephone line cord  
for the duration of the storm.  
Never dispose of batteries in a  
fire. There is a serious risk of  
explosion and/or the release of  
highly toxic chemicals.  
Do not stand your product on  
carpets or other surfaces which  
generate fibres, or place it in  
locations preventing free flow of  
air over its surfaces.  
Cleaning  
Simply clean the handset and  
base station with a damp (not  
wet) cloth, or an antistatic wipe.  
Never use household polish as  
this will damage the product.  
Never use a dry cloth as this  
may cause a static shock.  
6
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Setting up  
Follow these steps to set up your Quarter 1500 ready for use.  
Plan the location  
1 Handset aerial  
Situate your Quartet 1500 close  
enough to the mains power socket  
and telephone socket so that the  
cables will reach.  
Make sure it is at least 1 metre away  
from other electrical products to  
minimise interference.  
Your Quartet 1500 handset uses a  
compact aerial which we recommend  
be pulled out to obtain the best signal  
and reception available.  
Do not situate the product in the  
bathroom or other humid areas.  
Your Quartet 1500 works by sending  
and receiving radio signals between  
the base unit and the handset.  
The strength of the signal depends  
on where you site the base unit and  
how the aerial is deployed.  
2 Plug the power supply  
cord into the bottom of  
the base unit  
The higher the base unit is located,  
the better. An upstairs room is ideal.  
Your product can be wall mounted,  
for more information see page 44.  
7
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
The charging light will remain  
3 Connect the power  
constantly lit while the handset is  
placed on the base unit, even when the  
handset batteries are fully charged.  
supply unit to a  
power socket  
Note  
When fully charged and in good  
condition, the handset will provide  
up to 7 hours continuous talktime  
or 72 hours standby.  
There will be a voice prompt  
announcing the default settings when  
the unit is first switched on.  
If the handset battery is running  
low, the IN USE/BATTERY LOW  
light will flash every 10-15 seconds.  
The power supply unit must remain  
plugged in and switched on all the time.  
If you are making a call and the  
handset battery is running low you  
will hear a warning tone every  
10-15 seconds.  
Note  
Place the handset on the base unit  
to recharge.  
Do not connect the telephone line  
cord to the phone socket until the  
handset is fully charged. This will  
prevent the risk of the phone being  
answered before the batteries are  
charged, which may prevent them  
from reaching maximum capacity.  
However, the charge capacity of  
rechargeable batteries will reduce  
with time as they wear out, so  
reducing the talk/standby time  
of the handset. Eventually they  
will need to be replaced. New  
batteries can be obtained from  
the BT shop or from the Helpline  
0845 769 7146.  
4 Charge the handset  
To get the longest possible life  
from your battery, take the handset  
off the base unit for a few hours  
each day.  
Before you first use your Quartet  
1500, the rechargeable battery in the  
handset needs charging for 24 hours.  
Place the handset on the base unit,  
ensuring the contacts are touching.  
The red CHARGING light will come  
on.  
8
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
6 The telephone line cord  
and power supply  
WARNING  
Under no circumstances should  
non-rechargeable batteries be used.  
Only use the approved batteries.  
Using unapproved batteries will  
invalidate your guarantee and may  
damage the telephone.  
cable need to be fed into  
the channels before  
attaching the plinth  
5 The base unit is  
supplied with one end  
of the telephone line  
cord already attached.  
Once the handset has  
been charged for 24  
hours, plug the other end  
of the line cord into the  
telephone wall socket  
7 Attach the base unit  
plinth  
The Flashing C on the base unit LED  
display means that the Day and Time  
need to be set, so that you will know  
when each message was received.  
Helpline  
To set the Day and Time, please see  
page 21.  
If you have any difficulties setting  
up your Quartet 1500 please call  
the Helpline on 0845 769 7146.  
Your Quartet 1500 is now ready for use.  
9
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Using your  
Quartet 1500  
Making and receiving  
calls  
To receive a call  
When the phone rings:  
To make an external call  
If your handset is on the  
base unit, simply pick it up  
to answer the call.  
Press the buttons in the order  
shown:  
Or  
If your handset is off the  
base unit then the handset  
IN USE/BATTERY LOW  
light will flash, press the  
TALK button to answer  
the call.  
Lift the handset off the  
base unit.  
Press the TALK button.  
In use  
The IN USE light on the  
base unit begins to flash  
and the IN USE/BATTERY  
LOW light on the handset  
comes on.  
Note  
The handset range is up to 250  
metres from the base unit in ideal  
conditions. If you start to go out of  
range while using the phone, you  
will hear warning beeps. Move  
closer to the base unit. If you do  
not move back into range your call  
may be disconnected.  
Listen for the dialling tone.  
Dial the number you want.  
To end a call  
Press the TALK button.  
Or  
Your Quartet 1500 handset uses a  
compact aerial which can be pulled  
out to obtain the best signal and  
reception available.  
Replace the handset on the  
base unit.  
10  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
If the call is not answered  
after 60 seconds the base  
To use the channel button  
will return to standby.  
Your Quartet 1500  
automatically scans the  
From the handset to the base:  
When the Quartet 1500  
handset is off the base, press  
the CHANNEL/INTERCOM  
button on the Quartet 1500  
handset.  
available radio channels and  
selects the best quality  
reception to use.  
If you experience  
interference during a call,  
press the CHANNEL/  
INTERCOM button to select  
a different channel.  
The user at the base should  
press the INTERCOM  
button. You can now talk to  
each other.  
If the call is not answered  
after 30 seconds the handset  
will return to standby.  
To make an internal call  
From the base unit to  
the Quartet 1500 handset:  
To end an intercom call  
press the INTERCOM  
button on the base or  
the handset.  
Press the INTERCOM  
button on the base unit.  
The handset(s) will ring.  
Note  
Note  
An Inductive Coupler has been  
built into the handset to improve  
sound quality for people using  
hearing aids. Switch your hearing  
aid to T and adjust the position of  
the handset until you get the best  
reception.  
Please note that making an  
internal intercom call is only  
possible by using the Quartet  
1500 handset (handset 1) and  
not any additional handsets  
registered to the base, as they do  
not have the intercom facility.  
The called handset user  
should press the  
CHANNEL/INTERCOM  
button on the handset to  
receive the call. You can  
now talk to each other.  
11  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Last number redial  
Note  
The music on hold volume will  
be quieter for you, but louder for  
your caller.  
Your Quartet 1500 stores the last  
number called which enables quick  
and easy redialling. A redial number  
can be no longer than 32 digits.  
You can now talk to someone  
in the room without your  
caller hearing you.  
To redial the last number  
called  
The handset will beep every  
minute until SECRECY is  
turned off.  
Press the TALK button and  
wait for the dialling tone.  
Press and release the  
SECRECY button again to  
Secrecy  
return to your caller.  
Press the REDIAL button.  
Redial  
The number is dialled  
automatically.  
One touch memories  
You can store two of your most  
frequently used telephone numbers in  
the one touch memories (M1 or M2).  
Please note that the number can be  
no longer than 20 digits.  
Secrecy / Music on hold  
When on a call you can talk to  
someone in the same room, without  
your caller hearing.  
To store a one touch number  
To switch secrecy on and off  
k
Press the QUICKDIAL button.  
During a call press and  
release the SECRECY button.  
Enter the memory location  
number, M1 or M2, under  
which you want to store the  
number.  
M1  
Secrecy  
M2  
Your caller will be put on  
hold and both you and the  
caller will hear music until  
the SECRECY button is  
pressed again.  
Enter the telephone number  
you want to store.  
k
Press the QUICKDIAL button  
to confirm.  
The handset IN USE light  
will flash.  
You will hear a confirmation  
tone.  
12  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Quickdial memories  
Note  
Storing a number in the memory  
automatically overwrites any  
previous number stored under the  
same location code.  
You can store a further ten telephone  
numbers in the Quickdial memory.  
Please note that the numbers can be  
no longer than 20 digits.  
Stored numbers can include  
switchboard and network services  
Note  
that use the and  
well as PAUSE and RECALL  
buttons as  
#
You can mix manual and memory  
dialling as required, for example, you  
can dial the area code 020 8304  
from the memory and then complete  
the number manually.  
functions.  
To enter a pause in a stored memory  
number press the REDIAL button.  
To dial a one touch number  
To store a number in the  
Quickdial memory  
Press the TALK button.  
k
Enter the memory location  
number, M1 or M2, under  
which the number is stored.  
M1  
Press the QUICKDIAL  
button.  
M2  
Enter the location number,  
from 0 to 9, under which  
you want to store the  
number.  
The number is dialled  
automatically. (If there is no  
number stored you will hear  
3 warning beeps.)  
0-9  
Enter the telephone number  
you want to store.  
k
Press the QUICKDIAL  
button to confirm.  
You will hear a  
confirmation tone.  
13  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To delete stored numbers  
Note  
There is a QUICKDIAL MEMORY  
LABEL included in your packaging.  
You can use this to keep a record of  
which location number you have  
used for each telephone number.  
k
Press the QUICKDIAL  
button.  
Enter the location number,  
from 0 to 9, that you want  
to delete.  
0-9  
Remove backing from MEMORY  
LABEL and place centrally into  
handset cradle on base unit as  
shown.  
k
Press the QUICKDIAL  
button.  
The stored number has been  
deleted.  
Or  
Any existing number stored  
in the One touch or Quickdial  
memories can be overwritten  
by entering a new number  
under the same location.  
Simply follow the steps  
under the storing numbers  
sections previously shown  
on page 13.  
To dial a number in the  
Quickdial memory  
Press the TALK button.  
k
Press the QUICKDIAL  
button.  
0-9  
Enter the location number,  
from 0 to 9, under which  
the number is stored.  
The number is dialled  
automatically.  
14  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To adjust the handset  
ringer volume  
To adjust the earpiece  
volume  
You can adjust the handset  
ringer volume when the  
handset is not in use.  
During a call you can adjust  
the earpiece volume using  
the UP and DOWN buttons.  
L
M
There are 3 settings, HIGH,  
LOW and OFF.  
There are 4 levels, where  
1 is the lowest and 4 is the  
highest.  
The default setting is HIGH.  
The default setting is 2.  
M
M
Press the DOWN button to  
reduce the volume.  
When you reach either the  
highest or lowest setting  
you will hear two beeps.  
To switch the ringer volume  
OFF, press the DOWN  
button and hold for 2 seconds  
until you hear a confirmation  
beep.  
To change the handset  
melody  
To adjust the volume, press  
and release the UP button.  
The ringer will be set to the  
LOW level.  
L
L
There are 3 handset melodies  
to choose from. The default  
setting is melody one.  
Press and release the UP  
button again to set the  
volume to HIGH.  
k
Press the QUICKDIAL  
button.  
You will hear a sample ring  
on each press.  
L
Use the UP and DOWN  
buttons to scroll through  
M
the melodies. You will hear  
a sample melody to help  
you choose.  
k
Press the QUICKDIAL  
button to confirm the chosen  
setting.  
You will hear a  
confirmation tone.  
15  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Instead of the engaged tone, the  
To adjust the base ringer  
second caller will hear an  
announcement to hold as you are  
volume  
aware that there is a second call.  
There are 3 levels to choose  
from, HIGH, LOW and OFF.  
To use Call Waiting  
1=HIGH, 2=LOW and  
3=OFF. The default setting  
is HIGH.  
k
You can answer the second  
Press the QUICKDIAL  
button.  
call, without disconnecting  
your first caller, by pressing  
the R button. The first caller  
will be put on hold.  
R
R
Press the button.  
#
Enter the setting you want,  
from 1 to 3.  
When you have spoken to  
the second caller you can  
return to the first caller by  
pressing the R button again.  
You can switch back and  
forth between the 2 calls  
without disconnecting either  
if you wish.  
You will hear a sample ring  
of the base ringer at levels  
1 and 2.  
k
Press the QUICKDIAL  
button to confirm the setting.  
You will hear a  
confirmation tone.  
If you wish to disconnect  
the first call, press the TALK  
button after speaking to the  
first caller.  
Call Waiting  
The handset will then ring.  
Press the TALK button  
again and continue with the  
second caller.  
Note  
To use Call Waiting you will need  
to subscribe to the Service from  
your network provider. A quarterly  
fee is payable.  
The second caller will only  
be charged for their call  
from the moment you  
answer and not while they  
are waiting for your  
If an incoming call arrives while you  
are already engaged on a telephone  
call, you will hear a soft beep every 5  
seconds (this beep is not audible to  
the person you are speaking to).  
initial contact.  
16  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Using the Quartet 1500  
answering machine  
Your Quartet 1500 can digitally  
Message display on the  
record up to 15 minutes of messages,  
base station  
with each message lasting a  
maximum of 3 minutes. As well as  
recording incoming messages, you  
can record memos for other users.  
There is also the option to leave  
messages and memos in one of the  
two Mailboxes.  
The table below provides an  
explanation of what is shown on the  
base station display.  
Messages  
Del  
You can operate your Quartet 1500  
Charging  
In use  
from:  
• The base unit.  
• Directly from the Quartet 1500  
handset.  
DISPLAY  
DEFINITION  
(Blank)  
Power off.  
• Remotely from any external  
C-0(flashing) Day/Time needs to be set.  
TouchtoneTM telephone.  
0-9  
Answer-on mode, 0-9  
messages.  
Your Quartet 1500 comes with three  
pre-recorded outgoing messages but  
if you wish you can record your own.  
9 (flashing) 10-59 messages. Indicating  
more than 9 messages stored.  
––  
Power on, but answer off mode  
You will need to set the day and  
time so that you will know when each  
message was received, see page 21.  
Alternating The display flashes between a  
with  
0-9  
dash and the number of  
messages saved in the memory.  
A (flashing) Remote access in progress.  
E (flashing) Error.  
F (flashing) Memory full.  
P (flashing) Message paused.  
r (flashing)  
Message recording (memo,  
outgoing message or incoming  
message).  
t or 2 to 9 Setting or reading answer delay.  
8-0  
Counting down.  
17  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
3 pre-recorded outgoing messages to  
choose from as follows:  
Setting up your  
answering machine  
Message 1 - “Hello, your call cannot  
be taken at the moment so please  
leave your message after the tone.  
To switch the answering  
machine on/off  
This is the standard message used  
when you want people to leave  
messages.  
Press the ANSWER  
ON/OFF button to switch  
on or off.  
(Message 1 is the default message.)  
Message 2 - “Hello, your call cannot  
be taken at the moment so please press  
1 for Mailbox 1, 2 for Mailbox 2 or  
leave your message after the tone”.  
If you hear “Answer on, your  
outgoing message is ....”  
the answering machine is  
switched on and is ready to  
answer incoming calls and  
record any messages, unless  
Message 3 is selected which  
is an advisory announcement  
and cannot record a message.  
This message can be used if you  
plan on using the mailboxes to tell  
callers what to do.  
Message 3 - “Hello, your call cannot  
be taken at the moment and you  
cannot leave a message, so please  
call later”.  
Display on the base unit  
shows the number of  
messages stored in the  
memory.  
This is an advisory announcement  
only and should be used if you just  
want a message to be played and not  
let callers leave a message.  
If you hear “Answer off”  
the answering machine is  
switched off.  
Note  
The display on the base unit  
will flash between a dash and  
the number of messages  
saved in the memory.  
Please note that using Message 3,  
(whether default or your own  
recording) will not allow an incoming  
message to be left.  
Choose which of the three available  
messages you want to be played to  
callers when the answering machine  
picks up the call. You can use either  
the pre-recorded message or record  
your own, see page 19.  
Outgoing messages (OGM)  
The outgoing message is the  
message a caller first hears when the  
answering machine picks up their  
call. Your Quartet 1500 comes with  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
reduce the time available  
To select your pre-recorded  
for incoming messages.  
outgoing message  
Your own outgoing message  
will replace the selected  
pre-recorded outgoing  
Press and hold the  
ANS ON/OFF button  
until you hear, “Please  
select outgoing message,  
then release the button.  
message, but it is possible to  
reinstate it later if you wish  
(see page 21). You can record  
your own outgoing message  
via the base or the handset.  
Then press and release  
either one of the following  
SKIP or STOP buttons.  
To record via the base:  
You need to select one of  
the 3 messages you want to  
replace by pressing the  
appropriate button.  
To set Message 1, press and  
release the SKIP button.  
To set Message 2, press and  
release the STOP button.  
Press and hold the  
To set Message 3, press and  
release the SKIP button.  
ANS ON/OFF button  
until you hear, “Please  
select outgoing message,  
then release the button.  
Your chosen setting will be  
announced over the base  
speaker, followed by a voice  
prompt option to record  
Then press and hold either  
one of the following SKIP or  
STOP buttons, until you  
hear, “Please speak after the  
tone, to end recording release  
the button:  
your new outgoing message.  
To record your own  
outgoing message (OGM)  
SKIP to record a new  
Message 1  
You can record your own  
outgoing messages to use  
instead of the 3 pre-recorded  
messages already available.  
Your message can be up  
to 3 minutes long. Message  
3 can be up to 15 minutes  
long, however, leaving a  
long outgoing message will  
or  
STOP to record a new  
Message 2  
or  
SKIP to record a new  
Message 3  
Speak into the base  
Mic  
Mic  
microphone  
and  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
continue to hold the button  
while recording your own  
OGM. When you have  
finished speaking, release  
the button.  
The prompt will announce,  
“Your outgoing message is”  
and then play your message.  
The display will flash p and  
after playing your message  
you will hear the menu  
once more.  
The prompt will announce,  
“Your outgoing message is...”  
and then play your message.  
Note  
To record via the handset:  
Press the SCREEN/MENU button  
to return the handset to Standby.  
Pick up the handset.  
Press the SCREEN/MENU  
button. You will hear the  
main menu announcement  
from the handset earpiece.  
Screen  
To check your outgoing  
message  
Press the 8 button for the  
outgoing message menu.  
8
You can check and play  
back your current outgoing  
message at any time via  
your Quartet 1500 base unit  
or the handset.  
G
Press the 4 button and then  
select the outgoing message  
that you wish to record over  
(e.g. press 1, 2 or 3).  
4
Using the base:  
The prompt will announce  
the selected OGM.  
Press the ANS ON/OFF  
button.  
D
Then press the 3 button  
to record your new OGM in  
its place. The prompt will  
announce, “Please speak after  
the tone. To end recording,  
press #”.  
The prompt will announce  
either:  
3
“Your outgoing message  
is...” and play your  
outgoing message.  
Or  
After the tone, speak your  
outgoing message into the  
“Answer off”. If prompt  
is “Answer off”, press the  
ANS ON/OFF button  
again and the prompt will  
announce the current  
outgoing message.  
handset. Press when you  
#
have finished. You will hear  
a long beep, (throughout  
recording r will flash on the  
base unit display).  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Using the handset:  
To set the day and time  
Press the SCREEN/MENU  
Screen  
button.  
The Day and Time must be  
set using the Quartet 1500  
Press the 8 button.  
8
The prompt will announce,  
handset.  
“To play outgoing message,  
press 2”.  
Your Quartet 1500  
automatically adds the day  
and time to all messages  
and memos received.  
Press the 2 button. Your  
outgoing message will  
be played.  
2
When you first switch the  
power on, the clock is set to  
Saturday, 12.01 pm. You  
can change the day and time  
as required.  
Note  
Press the SCREEN/MENU button  
to return the handset to Standby.  
Press the SCREEN/MENU  
button, on the Quartet 1500  
handset and then listen to  
the announcements coming  
from the handset earpiece.  
The main menu  
Screen  
To delete your outgoing  
message  
announcements are  
You can delete your outgoing  
message and return to your  
Quartet 1500’s pre-recorded  
outgoing message or  
automatically presented when  
the SCREEN/MENU button  
is pressed.  
record a different message  
of your own.  
Press the 0 button.  
The prompt will announce,  
“To set day and time press  
0
Whilst your outgoing  
message is playing press  
the DELETE button on the  
, to confirm day and time  
press  
#.  
Del  
base unit or the 5 button  
on the handset.  
Press the button.  
The prompt will announce,  
“Please enter new day and  
time after the tone”.  
The message will stop  
playing and you will hear a  
short beep, then the default  
pre-recorded outgoing  
message.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
After the tone enter the day,  
followed by the time using  
the 24 hour clock.  
To adjust the  
loudspeaker volume  
1 = Sun, 2 = Mon,  
3 = Tues, 4 = Wed,  
5 = Thur, 6 = Fri, 7 = Sat.  
The loudspeaker volume  
ranges from 0-9 plus H,  
where 0 is Off and H is the  
maximum level. The default  
level is 5.  
For example:  
1 1415 = Sunday 2.15pm.  
Or  
+
Press VOL + on the base to  
increase the volume.  
Vol  
-
5 0915 = Thursday 9.15am.  
Vol  
You will then hear your  
setting confirmed.  
+
Press VOL - on the base to  
decrease the volume.  
Vol  
-
Vol  
If you adjust the volume  
when the answering machine  
is not being used, a beep  
sounds at each press. When  
the volume reaches its  
highest or lowest levels two  
beeps will sound.  
Note  
Press the SCREEN/MENU button  
to return the handset to standby.  
Note  
If the day and time is entered  
incorrectly, the prompt will announce,  
“Incorrect, please set again”. Enter  
the correct setting within 15 seconds  
otherwise the handset will return to  
standby mode. If the day and time  
is entered incorrectly three times the  
handset will return to standby.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Using your answering  
machine from the  
base station  
Incoming messages  
Your Quartet 1500 will automatically  
record an incoming message when it  
is connected to your phone socket  
and is set to ‘Answer on’, using  
outgoing Message 1 or 2. Message 3  
is an advisory announcement only  
and cannot record your caller’s  
message.  
To playback messages  
Play  
Pause  
Press the PLAY button.  
The prompt will announce,  
“You have (n) messages”.  
While a message is being recorded,  
the display on the base unit flashes r.  
It will stop recording if the caller stops  
speaking for longer than 4 seconds.  
Your messages will be  
played back, starting with  
the first message received.  
The maximum incoming message  
length is 3 minutes. If this is reached,  
or the memory becomes full, the  
caller will hear, “Thank you for calling”  
and your Quartet 1500 will hang up.  
At the start of each  
message, the number of the  
message is announced. The  
number will also be shown  
on the display.  
When the recording memory is full,  
the display will alternate between the  
number of messages and F.  
Note  
If the answering machine is switched  
on, and the memory is full, incoming  
callers will hear the default message  
“Hello, your call cannot be taken at  
the moment and you cannot leave a  
message so please call later”.  
Press the STOP button at any time  
during playback to stop messages  
playing.  
Note  
If a call comes in while you are  
playing back a message or memo,  
the playback stops and the machine  
is ready to take the call.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To pause a message during  
playback  
To delete an individual  
message  
While listening to the  
During playback:  
Play  
Pause  
message, press the PLAY  
button.  
Del  
Press the DELETE button.  
The prompt will announce,  
“Message deleted”.  
The message will be  
paused. You will hear a  
beep every 10 seconds and  
the message display will  
show P flashing.  
The message is not deleted  
yet, but at the end of  
playback when there is an 8  
second countdown followed  
by a confirmation tone. Let  
the countdown reach 0 and  
all the selected messages are  
deleted and the remaining  
messages are saved.  
Play  
Pause  
Press the PLAY button  
again to resume playback.  
To skip forward and  
backward through messages  
To delete all messages  
During playback:  
Press the SKIP button to  
skip forwards to the next  
message.  
When all messages have  
been played the prompt will  
announce, “End of messages.  
To delete all messages, press  
delete”. The display counts  
down from 8-0.  
If you press and hold the  
SKIP button the current  
message will be played at  
1
1
/
2 times the speed.  
During the countdown press  
DELETE and the prompt  
will announce, “All messages  
deleted”. At the end of the  
countdown there will be a  
confirmation tone.  
Press the SKIP button to  
return to the start of the  
current message. Press  
again to return to the start  
of the previous message.  
Del  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To cancel deletion  
To change the answer  
delay setting  
Press the STOP button  
during the 8-0 countdown.  
All messages will be saved  
including any marked for  
deletion.  
Press and hold the SKIP  
button on the base unit until  
the current setting is  
announced, then release.  
Press and release the SKIP  
button to move through the  
settings, with each press  
the options will be  
announced, ie 8, 9, Time  
Saver, 2, 3, 4, 5, 6, 7.  
Answer delay  
Answer delay sets the number of  
times your Quartet 1500 will ring  
before answering a call. The default  
setting is Time Saver which means  
your machine will answer after 6  
rings if no new messages have been  
recorded, or 2 rings if new messages  
have been recorded. You can change  
this setting to between 2-9 rings.  
When you hear the setting  
you want, release the  
SKIP button. The chosen  
setting will be announced.  
To check the answer delay  
setting at the base station  
Please see page 32 for more information  
on ‘Time saver’.  
Press and release the  
SKIP button.  
The current setting will be  
announced and also shown  
on the base unit display.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Accessing your messages  
from the handset  
Message alert  
When new messages have been  
received, your Quartet 1500 will beep  
every 5 seconds. The volume of  
the beep is at the volume you have  
set for the loudspeaker. The default  
setting is off.  
To use the answer machine  
from the handset, use the  
table below which shows  
which buttons to press for  
each function.  
Screen  
Press the SCREEN/MENU  
button and the handset will  
beep and announce the main  
menu options.  
To switch message alert  
on or off  
To play all messages  
2
When the answering  
D
machine is in the idle mode:  
To play new messages  
3
G
Press and hold the SKIP  
button on the base unit to  
change the setting.  
4
To skip back during messages  
To delete during messages  
To skip forward during messages  
To record a new memo  
J
5
6
7
8
The prompt will announce  
“Message alert on/off”  
as appropriate.  
Outgoing message (OGM) menu  
To play outgoing message  
To record a new OGM  
To select OGM  
2
D
3
Using your answering  
machine from the  
cordless handset  
G
4
J
5
To hear the OGM menu  
To hear main menu  
1
9
0
To set a new security code  
To set day and time  
You can use your Quartet 1500 for a  
variety of functions: to listen to your  
messages; delete, skip forward or  
backward; record a memo or new  
outgoing message, and to screen  
incoming calls.  
Voicemail  
Press  
To hear voice mailbox menu.  
For voice mailbox 1.  
1
2
For voice mailbox 2.  
7
To hear voice mailbox menu.  
To hear main menu.  
1
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To screen a call via  
the handset  
Call screening  
You can let your answering machine  
pick up a call, even if you are in.  
This allows you to identify the caller  
and decide whether to take the call.  
Make sure the volume is set to an  
audible level, see page 22. Allow the  
incoming call to be answered by your  
Quartet 1500 answering machine as  
normal. You will hear the caller begin  
to leave a message.  
When your Quartet 1500  
starts to record an incoming  
message, the IN USE light  
will flash.  
Press the SCREEN/MENU  
Screen  
button.  
You can hear the caller on  
the handset.  
To screen a call from the  
base unit  
Or  
To interrupt recording and  
talk to your caller, press the  
TALK button.  
If the handset is resting on  
the base unit and you  
decide to take the call, lift  
the handset and speak to  
the caller.  
Recording is stopped.  
Memos  
Recording will stop  
automatically.  
A personal memo can be recorded  
on your Quartet 1500 and left as a  
message for another user. Memos can  
be of any length, up to the maximum  
recording capacity (15 minutes), but  
you should try to keep them short  
to allow time for recording incoming  
messages.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
When Message 2 has been set your  
To record a memo  
caller will hear the outgoing message,  
“Hello, your call cannot be taken at  
Press the SCREEN/MENU  
button on the handset.  
the moment so please press 1 for  
Mailbox 1, 2 for Mailbox 2 or leave a  
message after the tone”.  
Screen  
Press the 7 button.  
The prompt will announce,  
“Please speak after the tone.  
To end recording press  
square”.  
7
Your caller can then leave a message  
as normal or leave a message in one  
of the mailboxes.  
It is recommended that you record  
your own Message 2, so that callers  
know which mailbox to use.  
Speak your memo into the  
handset.  
You can also record memos into the  
voice mailboxes from the base unit.  
Voice mail messages and memos can  
be played, skipped forward and  
backward and deleted in the same  
way as normal messages.  
The display will show r.  
Press the button to end  
#
recording.  
Your memo is now stored  
and can be played back  
later. Memos are stored in  
the same way as incoming  
messages, and the message  
counter on the base unit will  
increase by 1.  
To record a memo into a  
voice mailbox  
Press and hold the voice  
mailbox button 1 or 2, on  
the base unit.  
Note  
The prompt will announce,  
“Please speak after the tone.  
To end recording release  
the button”.  
Press the SCREEN/MENU button  
to return the handset to Standby.  
Speak your memo into the  
Voice mailboxes  
Mic  
Mic  
base microphone  
.
Your Quartet 1500 has 2 voice  
To end recording release  
the voice mailbox button.  
mailboxes allowing callers to leave  
messages in two separate mail boxes  
which keeps messages more private.  
The light under the  
associated mailbox button  
will flash to indicate the  
number of new messages  
recorded and will remain lit  
for existing messages.  
To use the mailboxes, you should set  
your outgoing message to Message  
2, (see instructions on page 18).  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To play a message in a  
voice mailbox  
VIP access  
You can give important callers, such  
as close friends and family of your  
choice, a VIP code. When the  
answering machine is on and they  
call, a different ring tone will sound  
to alert you that a VIP is calling.  
You can then choose whether to  
take the call.  
Press and release the  
mailbox button 1 or 2.  
The prompt will announce,  
“Voice mailbox 1 (or 2):  
you have ‘n’ messages”.  
Your messages will be  
played back starting with  
the oldest.  
Note  
When the VIP is ON, the “Do not  
disturb” feature will be activated.  
This means that Call Screening  
will be disabled and any message  
being left by a caller will not be  
audible at that time.  
Play  
Pause  
To pause a message press  
the PLAY/PAUSE button.  
To skip forward press the  
SKIP button.  
To skip backward press the  
SKIP button.  
The pre-set VIP code is 30, but you  
can change this if you wish.  
To delete an individual  
Del  
message press the DELETE  
When your VIP calls you, they should  
enter the VIP code when they hear  
the outgoing message. The outgoing  
message will then stop playing and  
you and the VIP will hear the special  
ring tone. This will alert you that a  
VIP is calling.  
button during playback.  
To delete all messages  
press the DELETE button at  
the end of message playback.  
Del  
Note  
If the phone is not answered your  
VIP will hear the outgoing message  
and can then leave a message if  
they wish.  
It is also possible to access your  
mailboxes via remote access, see  
page 31 for more information.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To change the VIP code  
To switch VIP on/off and  
check VIP Code  
Press and hold the VIP  
VIP  
button. The prompt will  
announce the current  
VIP code.  
Press and release the VIP  
VIP  
button. The prompt will  
announce, “VIP On” or  
“VIP Off, followed by  
the VIP code.  
VIP  
Release the VIP button,  
press the SKIP button, the  
VIP  
setting will be announced  
and the counter will start  
going up. You can press the  
Press the VIP button again  
to change the on or off  
setting.  
SKIP button to go back.  
If you hold either of the SKIP  
buttons down the settings  
will change more rapidly.  
You can choose a code  
between 30-59.  
Press and release the VIP  
button when you reach the  
number you want for your  
new code.  
VIP  
Your confirmed setting will  
be announced.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Remote access  
You can turn your Quartet 1500  
answering machine on and off and  
listen to your messages from any  
Press the SCREEN/MENU  
button to return to standby.  
Screen  
TM  
Touchtone telephone. To protect  
your privacy, messages can only be  
accessed by entering a 3-digit  
security code.  
Note  
After 15 seconds the handset will  
automatically return to standby.  
The pre-set code is 000 and can be  
changed. If you change the code it is  
advisable that you make a note of it  
somewhere safe.  
To switch your answering  
machine on  
To change your security  
PIN code  
If you go out and forget to  
turn your answering  
machine on you can switch  
it on remotely.  
Press the SCREEN/MENU  
Screen  
button.  
Dial your telephone number.  
Press the 9 button.  
9
Let the phone ring for 20  
rings until you hear your  
outgoing message.  
To set a new security PIN  
code press  
.
You will hear a beep.  
Press the button.  
Enter a 3-digit code of your  
choice.  
Enter your security code.  
Press the 7 button within 8  
seconds. You will hear  
“Answer On” and your  
answering machine will now  
be switched on to answer  
incoming calls.  
7
The prompt will announce  
the new security PIN code.  
To confirm your security  
code press Press  
.
#
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Time saver  
To check for messages  
The Time saver feature is useful if  
you are out and want to ring in and  
check if you have received any new  
messages.  
Dial your phone number  
and wait.  
When you hear your  
If your answering machine is set to  
time saver you can check whether  
you have new messages or not before  
your answering machine actually  
answers your call. If you have new  
messages your answering machine  
will answer after 2 rings, if you do  
not have any new messages, it will  
not answer until 6 rings. This enables  
you to hang up before you are  
connected, saving you time and the  
cost of a call.  
outgoing message, press the  
button on your phone.  
You will hear, “Please enter  
your security code”.  
Enter your security code.  
If you have messages, you  
will hear, “You have ‘n’  
messages”.  
Your messages will be  
played.  
If you have no messages,  
you will hear, “You have no  
messages, to hear main  
menu press 1”.  
Time saver is the default setting but  
if you have changed this see page 25  
to set it back again.  
You have 15 seconds to  
enter any other instructions  
before your Quartet 1500  
hangs up.  
Operating the  
answering machine  
When you have accessed your  
answering machine, you can operate  
it using the keypad numbers on the  
phone you are using.  
Note  
If you enter your security PIN code  
incorrectly, after the second attempt,  
your Quartet 1500 will announce:  
“Thank you for calling” and will  
then hang up.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
The main menu  
To access the voice  
mailboxes  
The main menu lets you  
operate a range of  
Dial your phone number  
answering machine functions.  
Simply follow the instructions  
as announced:  
and wait.  
When you hear your  
outgoing message, press the  
“To play all messages,  
press 2”.  
button on your phone.  
You will hear, “Please enter  
2
your security code”.  
D
“To play new messages,  
press 3”.  
3
Enter your security code.  
G
“To skip back during  
messages, press 4”.  
Press the  
button.  
4
The prompt will announce,  
“For voice mailbox 1 press 1,  
for voice mailbox 2, press 2”.  
J
“To delete during messages,  
press 5”.  
5
Press either 1 or 2.  
“To skip forward during  
messages, press 6”.  
6
7
8
If you have messages, the  
prompt will announce,  
“Voice mailbox 1 (or 2), you  
have n new messages”.  
“To set answer machine on  
or off press 7”.  
“To hear outgoing message  
menu, press 8”.  
Your messages will be  
played.  
“To set a new security code  
press 9”.  
If there are no new messages,  
the prompt will announce,  
“Voice mailbox 1 (or 2 ), you  
have no new messages, to  
hear main menu press 1, to  
hear voice mailbox menu  
press 7”.  
9
0
“To set day and time  
press 0”.  
1
7
“To hear voice mailbox  
menu, press .  
“To hear main menu,  
You have 15 seconds to  
enter any other instructions  
before your Quartet 1500  
hangs up.  
1
press 1  
.  
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
The voice mailbox menu  
The following instructions  
allow you to operate your  
voice mailbox messages.  
“To play all voice mailbox  
messages, press 2”.  
2
D
“To play new voice mailbox  
messages, press 3”.  
3
G
“To skip back during  
messages, press 4”.  
4
J
“To delete during messages,  
press 5”.  
5
“To skip forward during  
messages, press 6”  
6
“To hear voice mailbox  
menu, press 7”  
7
“To hear main menu,  
press 1”.  
1
34  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Using Quartet 1000  
Additional handsets  
You can buy and use up to 3 Quartet  
Registering your  
1000 additional handsets with your  
handset  
Quartet 1500 to extend your phone  
system, without needing to install  
extension sockets for each new phone.  
You must register your Quartet  
additional handset before it can be  
used with your Quartet base unit.  
Make sure that each additional  
handset is registered with a different  
number (2, 3 or 4) so it can be  
identified from other additional  
handsets, see page 36. This is  
Each additional handset is supplied  
with its own charger and user  
instructions, but the following  
information will tell you how to  
register and use an additional handset  
with your Quartet 1500.  
necessary for transferring calls.  
Note  
To register an additional  
handset  
You must charge your additional  
handset for 24 hours before  
registering it.  
Place the handset you wish  
to register on the base unit  
and then remove it.  
Note  
Press and hold the base unit  
INTERCOM button until you  
hear a beep and the IN USE  
light on the base unit and  
the IN USE/BATTERY LOW  
light on the handset begin  
to flash.  
Your Quartet 1000 additional  
handset does not allow access to  
answering machine functions  
Release the base unit  
INTERCOM button and  
press the TALK button on  
the new additional handset.  
35  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Your additional handset is  
To de-register an  
registered automatically and  
additional handset  
you will hear a long  
confirmation beep and the  
IN USE light will stop flashing.  
k
Press the QUICKDIAL  
button.  
Note  
Press the CHANNEL button,  
on the handset you wish to  
de-register.  
Check that your additional handset  
is registered correctly by pressing  
the TALK button and listening for  
a dial tone. If you do not hear a  
dial tone your additional handset  
is either out of range of the base  
unit or it has not been registered  
properly, or the base unit line cord  
is not plugged in.  
Press the button 4 times.  
k
Press the QUICKDIAL  
button.  
You will hear a confirmation  
tone.  
Your old registration code  
is now erased and you can  
re-register your additional  
handset following the  
Note  
The following erasing and  
re-registering procedure can be used  
for re-registering an original  
procedure on page 35.  
handset. If you wish to re-register  
please follow the instruction below,  
using your original handset where  
it refers to additional handset.  
To set the handset number  
Each additional handset  
must be assigned an identity  
number (3 or 4). Your  
Quartet 1500 handset is  
already registered as  
To re-register an additional  
handset  
HANDSET 1. A Quartet  
additional handset is pre-set  
as HANDSET 2. However,  
further additional handsets  
can be numbered as they  
are added.  
Before re-registering, the  
old registration code must  
first be erased. Once erased  
you can re-register your  
additional handset by  
following the registration  
process on page 35.  
36  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
k
Press the QUICKDIAL  
Transferring calls  
button.  
Secrecy  
Press the SECRECY button.  
You will hear a tone.  
You can transfer calls between  
handsets that are registered to the  
base unit and have been allocated a  
handset number.  
Enter the handset number  
(between 3 and 4).  
3-4  
k
Press the QUICKDIAL  
button. You will hear a beep  
confirming that the new  
number has been stored.  
To transfer a call  
During your call press the  
SECRECY button and then  
Secrecy  
Note  
the handset number that  
you want to transfer the  
call to.  
Make a note of the handset number  
by writing it on the quickdial label  
on the additional handset’s charger.  
The called handset will ring.  
If the call is not answered  
within 60 seconds the calling  
handset will ring.  
Press the TALK button to  
speak to the caller.  
If after a further 30 seconds  
the call is not taken the  
caller will be disconnected.  
37  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
General information  
Outside of the 12 month guarantee period:  
Guarantee  
If your product needs repair after the guarantee  
period has ended, the repair must meet the  
approval requirements for connection to the  
telephone network. We recommend that you  
Your Quartet 1500 is guaranteed for a period  
of 12 months from the date of purchase.  
call the Helpline and ask for details of our  
recommended repairers.  
Subject to the terms listed below the guarantee  
will provide for the repair of, or at BT’s or its  
agent’s discretion the option to replace the  
Quartet 1500, or any component thereof,  
(other than batteries), which is identified as  
faulty or below standard, or as a result of  
inferior workmanship or materials. Products  
over 28 days old from the date of purchase  
may be replaced with a refurbished product.  
If you have to return  
your product  
Prior to returning your product, please read  
the Help section on page 41, or contact the  
Helpline on 0845 769 7146 for assistance.  
If you still feel you have to return your  
product, pack the base station and handset  
securely, preferably in the original packaging.  
All parts must be returned, including line  
cords, power supplies and original batteries.  
The conditions of this guarantee are:  
• The guarantee shall only apply to defects  
that occur within the 12 month guarantee  
period.  
• Proof of purchase is provided.  
• The equipment is returned to BT or its agent  
as instructed.  
• This guarantee does not cover any faults  
or defects caused by accidents, misuse, fair  
wear and tear, neglect, tampering with the  
equipment, or any attempt at adjustment or  
repair other than through approved agents.  
• This guarantee does not affect your  
statutory rights.  
(Please note that we cannot take responsibility  
for goods damaged in transit). Please obtain  
and keep proof of posting from the Post Office.  
Technical information  
Within the 12 month guarantee period:  
How many telephones can you have?  
Prior to returning your product, please read the  
Help section beginning on page 41 or contact  
the Helpline on 0845 7697146 for assistance.  
All items of telephone equipment have a  
Ringer Equivalence Number (REN), which is  
used to calculate the number of items which  
may be connected to any one telephone line.  
Your Quartet 1500 has a REN of 1.  
In the unlikely event of a defect occurring,  
please follow the Helpline’s instructions for  
replacement or repair.  
38  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
A total REN of 4 is allowed. If the total REN of  
4 is exceeded, the telephones may not ring. With  
different telephone types there is no guarantee  
of ringing, even when the REN is less than 4.  
Switchboard  
compatibility  
This product is intended for use  
within the UK for connection to the  
public telephone network and  
compatible switchboards, which  
support tone dialling and time break  
recall. If in doubt please consult your  
Service Provider.  
Only use approved power supply unit, item  
code: 872264.  
Only use approved batteries, item code: 872276.  
This product complies with R&TTE directive  
(1999/5/EC).  
Call security  
Switchboard access  
codes  
Your Quartet 1500 has its own digital  
security code that prevents other  
cordless phone owners from using  
your phone line. This ensures that  
you are charged only for calls using  
your phone. However, all approved  
cordless phones use radio signals to  
communicate between the base unit  
and cordless handset units. It is  
therefore possible that your  
conversations could be overheard by  
other people, on their cordless phones,  
or on ordinary radios that use the  
same radio frequencies. As this  
problem applies equally to all similar  
cordless phones currently available  
in the UK, call privacy cannot be  
guaranteed. However, the security  
coding prevents unauthorised use of  
your line.  
To set the dialling mode  
k
Press the QUICKDIAL  
button.  
Press the button. You will  
hear a tone.  
Press 1 for Tone dialling.  
Or  
1
2
Press 2 for Pulse dialling.  
k
Press the QUICKDIAL  
button.  
You will hear a  
confirmation tone.  
39  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
To insert a pause  
With some switchboards,  
after dialling the access  
code you may have to wait  
for a moment while the  
switchboard picks up an  
outside line.  
If so, press the REDIAL  
button to insert a pause  
before entering the  
telephone number.  
Redial  
To use the R button  
You may need to use the  
RECALL button if you are  
connected to a  
R
switchboard/PBX (Private  
Branch Exchange), contact  
your PBX supplier for  
further information. The  
RECALL button, when set to  
time break recall, is also  
used for BT Select Services.  
40  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Help and advice  
If you have any problems using your Quartet 1500, this section  
will give you the most common, easy to follow solutions.  
Telephone problems  
• No dialling tone.  
Possible cause  
Solution  
Telephone not connected to  
telephone line.  
Plug the telephone into the  
telephone line.  
Mains disconnected.  
Power cut.  
Ensure the power supply is  
correctly fitted and switched on.  
Telephone will not dial out.  
Wait until the power is restored.  
Replace handset on base unit for  
10 seconds and try again. If this  
does not work, disconnect the  
handset battery from the handset  
for 10 minutes. Also disconnect  
the mains power.  
Then reconnect the base unit to  
the mains and then replace the  
handset on the base unit for 10  
seconds and try again.  
Handset battery pack is discharged.  
Handset not registered.  
Place the handset on the base  
unit and recharge it for 24 hours  
ensuring the CHARGING light  
is on.  
Telephone cannot receive calls.  
Register the handset, see page 35.  
You may be trying to use tone  
dialling on a pulse dialling  
exchange.  
See page 39 to change to pulse  
dialling.  
You have dialling tone but the  
telephone will not dial out.  
You are connected to a PBX and  
are not dialling the access code.  
Use the PBX access code.  
See page 39 for more information  
on switchboard use.  
Handset battery pack is  
discharged.  
Place the handset on the base  
unit and recharge it for 24 hours.  
• Handset does not ring and  
there is no IN USE light on  
handset.  
41  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
The handset ringer may be set to  
its minimum setting.  
Increase the handset ringer  
volume, see page 15.  
• Handset does not ring,  
but IN USE light shows  
on handset.  
Telephone is not connected to the  
telephone line.  
Plug the telephone into the  
telephone socket.  
• Base unit does not ring but  
lights show on base unit.  
The base ringer is set to off.  
Line fault or faulty socket.  
Set the base ringer setting to a  
higher volume.  
Try the telephone on another  
socket or another line. If the  
telephone works, contact BT on  
151, or your telephone network  
operator for repairs to the line or  
socket.  
You are moving out of range.  
Radio channel interference.  
Radio channel interference.  
Move closer to the base unit.  
• Interference.  
• Buzzing.  
Press the CHANNEL button on  
the handset, to select a clearer  
channel.  
• Whooshing.  
• Echoing.  
Press the CHANNEL button on  
the handset, to select a clearer  
channel.  
The base unit or the handset are  
too close to electrical equipment  
or metal obstructions.  
Relocate the base unit or move  
around with the handset until  
reception improves.  
• Tinniness.  
• No Quickdial store.  
You may have pressed the TALK  
button first before storing the  
number.  
Don’t press the TALK button  
when storing numbers.  
You may have pressed a number  
key on the handset after pressing  
the SECRECY button. The current  
handset will try to transfer the call  
to another handset.  
Wait 30 seconds; the call will  
return to the current handset.  
Or press the TALK button and the  
call will return immediately.  
• Call appears to have been cut  
off after pressing the SECRECY  
button.  
The handset needs recharging.  
Replace the handset on the base  
unit, ensuring that the base unit  
is plugged in and that the  
• BATT LOW light on the  
handset is flashing.  
CHARGING light is on.  
Dirty contacts on base unit or  
handset.  
Clean the contacts with a dry cloth.  
Heavy soiling can be removed with  
a pencil eraser.  
• No CHARGING light on the  
base unit.  
42  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Answering machine  
problems  
Possible cause  
Solution  
None of the answering machine  
functions will operate while the  
telephone is in use.  
Ensure that the telephone is not in  
use before operating the  
answering machine.  
• General problems.  
The answering machine is  
switched off.  
Switch the answering machine on  
manually or by remote control.  
• Will not record incoming  
messages.  
The answering machine is full.  
Delete some or all of your  
messages manually or by remote  
control, to make room for new  
messages.  
Outgoing message setting could  
be set to Answer Only.  
Change outgoing message  
setting to Answer and Record,  
see page 18  
The answering machine has a  
very sensitive microphone. This  
picks up any background noise.  
If you record your outgoing  
message too quietly or from  
too far away the sensitivity of  
the microphone increases to  
compensate and will pick up  
more background noise.  
Record your outgoing message at  
a reasonable volume 20cm away  
from the microphone in a quiet  
environment.  
• Distorted outgoing message.  
• Faint outgoing message.  
• Noisy outgoing message.  
The volume is set too low.  
Increase the volume to a suitable  
level using the volume control.  
• No call screening from the  
base unit.  
VIP setting is ON.  
Switch VIP OFF.  
The volume is set too low.  
Increase the volume to a suitable  
level using the volume control.  
• Cannot hear messages when  
played.  
Incorrect Security PIN Code  
entered.  
Change your Security PIN Code.  
See page 31.  
• When accessing your machine  
remotely, your Security PIN  
Code does not work.  
TM  
You may be dialling from  
a telephone with pulse  
dialling mode set.  
Use a Touchtone telephone.  
If you are still experiencing difficulties please call the Helpline on 0845 769 7146.  
43  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Wall mounting  
1
Your Quartet 1500 can be  
wall-mounted by removing the desk  
bracket provided.  
Drill 2 holes for the screws and  
insert the wall-plugs provided  
(if required).  
WALL PLUG  
70 mm  
WALL  
Please refer to page 47,  
wall-mounting template.  
2
3
Drive the screws into the wall,  
leaving about 4mm free on which  
to mount the bracket and base  
unit.  
Note  
Before you wall-mount your  
Quartet 1500, check that:  
Make sure that the power supply  
and the telephone cables are  
connected to the base unit, then  
fit the cables into the channels on  
the bottom of the base unit, so  
the base fits flat against the wall.  
• the wall can support the weight  
of the base unit and handset;  
• the position you choose leaves  
enough space so that the base  
unit is clear of any obstruction  
on the wall, such as a shelf or  
cupboard. Room should be left so  
that the handset can be placed  
on charge without touching any  
obstructions.  
4
Attach the base unit to the wall  
by hooking it over the screws  
protruding from the wall.  
For the best operating conditions,  
try to place the base unit away from  
large metal objects and other  
electrical appliances.  
44  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Index  
Additional handsets  
Aerial  
35  
7
Day and time  
21  
Delete  
Answer delay  
25  
memory numbers  
14  
24  
21  
39  
Answering machine  
answer delay  
17  
messages  
OGM  
25  
call screening  
incoming messages  
loudspeaker volume  
memos  
message alert  
on/off  
outgoing messages  
set day and time  
using from the base station  
using from the cordless  
handset  
27  
Dialling mode  
23  
Guarantee  
38  
22  
27  
Handset menu  
Handset number set  
Help and advice  
Helpline  
26  
36  
41  
9
26  
18  
18-21  
21  
23  
Incoming messages  
Inductive Coupler  
Intercom  
23  
11  
11  
26  
31  
29  
28  
remote access  
VIP access  
voice mailboxes  
Make a call  
Mailboxes  
Menu – handset  
Melody  
Memos  
Message alert  
10  
28  
26  
15  
27  
26  
Batteries  
charging  
8
8
8
low warning  
Call screening  
Call security  
Call Waiting  
Calls  
27  
39  
16  
Number of rings  
25  
One touch memories  
delete  
dial  
store  
On/off  
12  
14  
13  
12  
end  
10  
10  
11  
10  
12  
12  
37  
11  
external  
internal  
answer machine  
message alert  
secrecy  
18  
26  
12  
30  
receive  
redial  
secrecy/music on hold  
transfer  
VIP  
Outgoing messages  
18-21  
Channel button  
45  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Pause – insert  
Power supply unit  
40  
8
Quickdial memories  
13  
14  
14  
13  
delete  
dial  
store  
Recall button  
Receiving calls  
Recording OGM  
Redial  
40  
10  
19  
12  
35  
31  
38  
Registering  
Remote access  
Returning your product  
Safety information  
Screening  
Secrecy/music on hold  
Security PIN code  
Set day and time  
Setting up  
6
27  
12  
31  
21  
7
Screen/Menu button  
Switchboard compatibility  
26  
39  
Technical information  
Telephone line cord  
Transferring calls  
Time  
38  
9
37  
21  
32  
Time saver  
Using from the base station  
23  
Using from the cordless handset 26  
VIP access  
Voice mailboxes  
Volume  
29  
28  
base ringer  
earpiece  
handset ringer  
loudspeaker  
16  
15  
15  
22  
Wall mounting  
Wall mounting template  
44  
47  
46  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Wall mounting template  
70mm  
47  
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197  
Offices worldwide  
The telecommunications services described in this publication  
are subject to availability and may be modified from time to time.  
Services and equipment are provided subject to British  
Telecommunications plc’s respective standard conditions of contract.  
Nothing in this publication forms any part of any contract.  
TouchtoneTM is a registered trade mark of  
British Telecommunications plc in the UK.  
© British Telecommunications plc 2001.  
Registered Office: 81 Newgate Street, London EC1A 7AJ.  
Registered in England No. 1800000.  
Quartet 1500 Issue 2 (11/01) 3.  
Designed by The Art & Design Partnership Limited.  
Printed in China by SunCorp Technologies.  
!
0560  
Complies with R&TTE Directive (1999/5/EC)  
Printed on paper which meets international environmental standards.  

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