BT Diverse 2016 User Manual

Diverse 2016  
Digital Cordless Telephone Answering Machine  
User guide  
This equipment is not designed for making emergency telephone calls when the power  
fails. Alternative arrangements should be made for access to emergency services.  
Check that your Diverse 2016 is complete.  
For your records  
Date of purchase:  
Place of purchase:  
Serial number:  
(on the underside of the telephone base station)  
Purchase price:  
For warranty purposes, proof of purchase is required, so please keep  
your receipt.  
This space is left for you to record your system and handset PIN codes,  
refer to page 16 & 17.  
Base Station PIN Number:  
Handset PIN Number:  
When you unpack you should have:  
Diverse 2016 base station  
Diverse 2016 handset  
Power adaptor  
Handset belt clip  
Two AA rechargeable batteries.  
Telephone line cord  
Caller Display user guide  
Please open this page for an ‘at a  
glance’ guide to your Diverse 2016.  
At a glance  
Belt clip  
Display  
Liquid Crystal Display  
shows you the status of  
your handset  
Memory speed dial  
Enables quick dialling of  
10 numbers stored in the  
memory  
Store  
Lets you store numbers on  
the memory and access  
other phone functions  
Last number redial  
STO  
LNR  
Lets you redial the last five  
external numbers you called  
MEM  
End call  
Used to end a call  
INT  
Intercom  
Phone  
Enables internal  
communication and call  
For making and answering  
calls  
A2BC  
J5KL  
D3EF  
M6NO  
1
GHI  
4
transfer between  
Diverse handsets  
PQRS  
7
WXYZ  
9
T8UV  
0
#
Recall  
Power  
For use with switchboards  
Lets you switch the handset  
on/ off and put it into  
protect mode  
PWR  
RCL  
and BT Select Services  
Rechargeable battery  
compartment cover  
1
At a glance  
Base station  
underside view  
Telephone  
line cord  
Power  
cord  
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2
In this guide  
At a glance  
1
4
5
Introducing the Diverse 2016  
Setting up  
Using your Diverse 2016  
telephone  
10  
Using your Diverse 2016  
answering machine  
24  
36  
41  
Remote access  
Remote access quick guide  
Additional features  
42  
Using your Diverse 2016  
with a Diverse Executive or  
Pocket Handset  
46  
49  
Switchboard compatibility  
Registering a new Diverse  
handset with the base station  
52  
Operating with additional  
base stations  
54  
58  
59  
62  
63  
64  
Maintenance  
Help  
Technical information  
Technical specification  
Index  
Hints and tips boxes  
In this user guide, we’ve included helpful  
tips and important information.  
3
Introducing the  
Diverse2016  
Please read the instructions  
As this product is rechargeable, it is  
carefully before use and retain this  
guide for future reference.  
normal that a certain amount of heat  
will be produced in its day-to-day  
operation. Whilst this is entirely safe we  
would advise against placing this  
product on antique, veneered or  
Building up a phone  
system  
wooden surfaces as damage may occur.  
You can use up to six handsets with  
each Diverse base station.  
Each handset can also be registered  
with up to four base stations,  
creating an extended cordless  
phone system  
You can also buy Executive or  
Pocket handsets offering advanced  
features and extra chargers for your  
handsets.  
4
Setting up  
Follow these steps to get your Diverse 2016  
ready for use.  
8
9
Do not expose to fire.  
The handset may not be operated in rooms  
with explosive hazards.  
Warning  
1 For the handset use only approved nickel-  
cadmium (NiCad) rechargeable batteries.  
Never use other batteries or conventional  
alkaline batteries. They could lead to a  
short circuit or destroy the battery casing.  
Recommended batteries should have a  
power rating of 600m Ah 1.2V. Batteries are  
available from the Diverse Helpline  
08457 908070. For the back-up box use  
only alkaline non rechargeable leak proof  
batteries.  
10 Make sure you connect the power and  
telephone lines to the correct sockets in the  
base station.  
11 Do not dispose of used batteries in the  
normal household rubbish.  
12 Use only the supplied power adaptor no.  
C39280-Z4-C101.  
General cleaning  
2
Do not try to use any power supply except  
the one provided, otherwise you may  
permanently damage your Diverse 2016. It  
will also result in non-compliance with  
EN41003:1993, and will invalidate the  
approval given to this apparatus.  
Simply clean the handset and base station  
with a damp (not wet) cloth or antistatic wipe.  
Never use a dry cloth as this may cause a  
static shock. Never spray cleaning fluid  
directly onto the telephone.  
3
4
5
There is a slight chance that your phone  
could be damaged by an electrical storm.  
We recommend that you unplug your  
Diverse from the mains power and  
telephone line socket during storms.  
If you wear a hearing aid, please note that  
the Diverse 2016 works by sending radio  
signals between the base station and  
handset. These signals can interfere with  
hearing aids, causing a humming noise.  
Diverse 2016 can interfere with other  
electrical equipment such as answering  
machines, TV and radio sets, clock  
radio/ alarms and computers if placed too  
close. You are recommended to place your  
Diverse 2016 at least one metre away from  
such appliances to avoid any risk of  
interference.  
Approved rechargeable batteries  
Nickel-  
Nickel-  
cadmium  
metal hydride  
Saft RC6  
Sanyo HR-3 U  
(1300mAh)  
Panasonic P-60  
AA/ 1P  
GP GP120 AA HC  
Philips R6 NC-P  
UCAR RC 6  
Varta VH 1101 AA  
Energizer  
EMH-1100 AAC  
DAIMON  
ACCU 1000  
6
7
Working range is dependant on local  
environment ie buildings, trees etc. It is  
possible that the Diverses 2016 range may  
be affected by being near bodies of water  
such as ponds, lakes, the sea.  
Do not submerge any part of the phone,  
base station or batteries in water or use in a  
damp environment, such as a bathroom.  
Varta Accu Plus  
Ni-Cad 1.2V  
No. 5006  
Sanyo N-3U  
Energizer  
Eveready RC 6  
GP60 AA KC  
5
Setting up  
2 Plug the 3-pin adaptor  
into a mains power socket  
and switch on  
Plan where you will put your Diverse  
2016. It should be within two metres of  
a power socket and the phone socket.  
When the power is switched on, the  
counter display on your base station  
will flash 00 for a few seconds and  
then go out.  
1 Connect the power  
cable  
Plug the power cable into the power  
socket on the underside of your  
Diverse 2016. The power cable  
connector is coloured red. Please  
take care that the telephone cord  
and power cable plugs are  
connected to the correct socket as  
incorrect placement could damage  
the base station.  
Use only power adaptor C39280-Z4-  
C101 with your Diverse 2016  
3 Connect the telephone  
line cord to the Diverse  
2016 base station  
Ensure that this is fitted correctly  
into the right socket.  
Ensure that the telephone line cord  
and the power supply are plugged into  
the correct socket.  
6
Setting up  
2
4 Plug your Diverse  
2016 into the phone  
socket  
1
If you do not have a modern phone  
socket, call Freefone 0800 800 150  
and ask for a BT engineer to come  
and fit the correct socket. This is a  
chargeable service.  
Important  
When replacing batteries only use  
approved rechargeable AA types with  
at least 600mAh capacity in order to  
achieve the specified operating time,  
see page 5 for a list of approved  
batteries. Never use other batteries  
or conventional alkaline batteries.  
They could result in a short circuit  
or destroy the batter y casing.  
Recommended rechargeable  
WARNING  
It is recommended that the line cord  
is not connected until the handset is  
fully charged. This will prevent the  
risk of the phone being answered  
prior to the batteries being fully  
charged and therefore not achieving  
their optimum capacity.  
batteries are available from the  
Diverse Helpline 08457 908070  
and the BT Shop.  
5 Install the  
rechargeable batteries in  
the handset  
The handset uses the two AA size  
rechargeable batteries, which are  
supplied. You must only use  
approved batteries. To install them,  
insert the batteries as indicated on  
the label inside the battery  
6 Fit the handset Belt clip  
Fit the belt clip onto the back of the  
handset.  
Tab  
Slot  
compartment and slide the battery  
compartment cover shut. The  
battery compartment cover may be  
found in the packaging with the  
batteries.  
7
Setting up  
7 Charge the handset  
batteries for at least 16  
hours  
Battery performance  
After charging your Diverse 2016 for  
the first time, subsequent charging  
time for the handset batteries is  
approximately 4-5 hours. Batteries  
and case may become warm during  
charging. This is normal and not  
dangerous.  
Battery display when inserting  
or replacing a battery  
When you replace the handset batteries  
with ones that have been fully charged,  
the battery indicator will not show full  
until the next charge cycle has been  
completed. Charge the handset until  
the batteries register full again. From  
then on the display will be correct.  
Under ideal conditions, the handset  
batteries should give about 7 hours  
talktime or 60 hours standby on a  
single charge (both standby and talk  
time is reduced for the Diverse 2000  
Executive Handset to approximately 50  
hours standby and 6 hours talktime).  
However, new NiCad batteries do not  
reach their full capacity until they have  
been in normal use for several days.  
Place the handset on the base. The  
handset can be charged face up or  
down.  
Make sure that the contacts on the  
bottom end of the handset are  
touching both charging contacts.  
Please note that the lifespan of NiCad  
rechargeable batteries depends on how  
heavily they are used. However, over  
time, their capacity to recharge will  
begin to diminish and they will  
When the handset batteries are  
charging, the green CHARGING  
light comes on – it goes off when  
the battery is fully charged. It will  
come on again occasionally to  
indicate that the battery is being  
topped up.  
eventually need replacing.  
Getting the most out of your  
batteries  
When the handset battery has been  
charged for 16 hours, the Diverse  
2016 is ready to use.  
Avoid replacing the handset on the  
base station between calls. It is best to  
keep the handset off the base for a few  
hours at a time.  
8
Setting up  
NiMH batteries (nickel-metal  
If the symbol flashes  
hydride)  
NiMH batteries take much longer to  
continuously, it means the handset is  
either out of range or is not registered  
with the base station. To register,  
follow the steps on page 52. All  
additional handsets you purchase will  
need to be individually registered with  
the base station before they will work  
with the Diverse 2016.  
charge but their use can double handset  
talktime. When NiMH rechargeable  
batteries are used for the first time the  
charging display will not function  
correctly. The display will be correct only  
after charging the batteries, discharging  
and then recharging them again.  
The symbol may also flash after a  
power failure. Provided the handset  
has been registered with the base,  
the symbol will stop flashing after a  
while indicating the handset has  
automatically re-registered to the base  
station. If it continues to flash, re-  
register the handset to the base station  
– see page 52. The display may also  
flash if the day and time have not been  
set, see page 29.  
Battery low warning  
An LCD on the handset display shows  
the current charging level. When the  
batteries are almost flat a beep sounds  
and the display shows the empty  
battery symbol. Displays showing that  
charging is in progress are listed below:  
Batteries fully charged  
Batteries at 66%  
Batteries at 33%  
Batteries empty  
Please note: If you go out of range  
of a base station for a long time while  
your handset is switched ON, it may  
take more than 20 minutes to ‘find’ the  
base station again when you come  
back within range. However, by simply  
switching the handset OFF for a  
moment, then ON again, it will find  
the base station within a few seconds.  
9
Using your Diverse 2016  
telephone  
PROTECTED  
ON/OFF and PROTECTED  
This setting stops you accidentally  
operating the handsets keypad  
modes  
The handset can be operated in one  
when carrying it around. You can  
of three different modes.  
still receive incoming calls but  
cannot make outgoing calls.  
OFF  
Phone calls cannot be made and the  
handset does not respond to  
incoming calls.  
To switch to PROTECTED when  
the handset is ON, press and  
release the PWR button quickly.  
Press again to return to ON.  
To switch on, press and hold  
down the PWR button until the  
display is activated.  
If the handset is out of range of the  
base station, the  
symbol f lashes.  
You cannot make or receive calls until  
the handset is brought back within  
ON  
You can make and receive calls.  
range. The  
symbol also flashes for a  
while after power-up until the handset  
automatically registers to the base.  
To switch off, press and hold  
down the PWR button until the  
display goes blank.  
Flashing  
can also mean that the  
handset is not registered with the base.  
To register a new handset, see page 52.  
10  
Using your Diverse 2016 telephone  
To end a call  
Making and receiving calls  
To make an external call  
Ensure the handset is switched ON.  
Press the END CALL button  
or  
Place the handset back on the  
Press the PHONE button. You  
hear the dial tone. The In Use’  
light on the base station comes  
on. Display shows EXT.  
base station.  
To receive an external call  
Dial the number. The phone calls  
the number and the display  
shows the number you have  
dialled.  
EXT  
When the phone rings the display  
flashes EXT. Press the PHONE  
button on the handset and speak  
or  
If the handset is on the base station  
or charging unit, simply lift it up and  
speak. You do not need to press the  
PHONE button.  
Alternatively, you can enter the  
phone number you want first and  
then press the PHONE button to dial.  
If another handset is already being  
used to make an external call, your  
handset will display –’ f lashing and  
you will hear the internal ‘busy’ signal.  
At the end of the call, either press  
the END CALL button or replace the  
handset on the base station.  
If connected to a switchboard with pulse  
dialling, you can switch to tone dialling  
during a call by pressing the button.  
This enables you to use systems such  
as home banking. The Diverse 2016  
will return to pulse dialling on  
To redial the last number  
LNR  
Press the PHONE button.  
Press the LNR button. The last  
number you called will be  
redialled automatically.  
completion of the call.  
11  
Using your Diverse 2016 telephone  
To redial any of the last five  
numbers  
To page a handset from the base  
station  
You can alert handset users that  
they are wanted, or locate a missing  
handset.  
LNR  
LNR  
Press and release the  
button  
to display the last five phone  
numbers in turn. Each phone  
number can be up to 22 digits  
long.  
Press the GREY button on the  
base station.All handsets  
registered with the base station  
will ring. Paging calls cannot be  
answered by a handset.  
To end paging, press the GREY  
button.  
When the number you want to  
dial is displayed, press the  
PHONE button.  
To end the call, press the END  
CALL button or replace the handset  
on the base.  
Or  
To end paging from the handset  
press the PHONE button.  
Paging and internal calls  
To make an intercom call to the  
base station  
If you have multiple handsets  
registered with the base, the Diverse  
2016 enables two handsets to  
You can make an announcement  
over the base station loudspeaker.  
Make sure the loudspeaker volume  
is set to an audible level.  
talk to each other on an internal  
‘intercomcall, while a third handset  
can be on an external call. See  
‘Registering a new Diverse Handset  
with the base station’ on page 52.  
INT  
Press the INT button.  
Dial 969.  
Speak your announcement.  
Press the END CALL button  
to end.  
12  
Using your Diverse 2016 telephone  
To make an internal intercom call  
to all handsets  
If you have additional handsets, you  
can make internal intercom calls  
between the handsets.  
INT  
To make an internal intercom call  
to another handset  
You can call all handsets  
registered to the base station.  
Press the INT button. Display  
shows your handset number.  
Press the button. Display  
shows all handsets registered. All  
these handsets will ring. The first  
handset to answer will take the  
call.  
INT  
Press the INT button. Display  
shows your handset number.  
Enter the number of the handset  
you want to call. The called  
handset will ring.  
To end the call, press the END  
CALL button or replace the  
handset on the base.  
To end the call, press the END  
CALL button or replace the  
handset on the base or charging  
station.  
To transfer an external call  
between handsets  
To receive an internal call  
If you are in a conversation with an  
external caller and want to transfer  
the call to another handset.  
2
INT  
When the handset rings, the  
display flashes INT plus the  
number of the handset that is  
calling you – 2 in this example.  
To answer either press the  
PHONE button, or simply lift the  
handset off the base station or  
charging unit.  
RCL  
INT  
Press the INT button. Display  
shows EXT and INT. Your caller  
will hear a melodious tone.  
Enter the number of the handset  
to which you want to transfer the  
call. When the caller handset  
answers, you can talk without the  
external caller hearing.  
13  
Using your Diverse 2016 telephone  
To transfer the call: Press the  
END CALL button, or replace the  
handset on the base station. the  
RCL button.  
Using the memory to  
store and dial numbers  
Your Diverse 2016 handset can  
store 10 phone numbers, each up to  
22 digits long, which then can be  
speed dialled. Stored numbers can  
include settings made with the RCL,  
and # buttons. You can also enter  
a pause’ for instance if you wish to  
use your Diverse 2016 with a  
Or  
To reconnect to your external  
caller: Press the RCL button.  
Quick call transfer  
After calling the other handset, you can  
immediately press the END CALL  
button, or place the handset back on  
the base, and the call will be transferred  
straight through. If the other handset  
is already engaged, or does not  
switchboard (see page 49,  
Switchboard compatibility).  
To store a number  
The handset must be ON.  
answer the call within 30 seconds, the  
call will be returned to your handset.  
STO  
MEM  
0-9  
To put an external caller on hold  
and speak to another internal  
handset  
Press the STO button.  
Press the MEM button.  
Press a digit from 0-9. This  
selects the memory location under  
which the number is stored.  
Display shows the memory  
location you have chosen.  
Enter the number you want  
stored. Display shows the  
number.  
RCL  
INT  
Press the INT button. You hear  
the internal dial tone and your  
external caller is put on hold and  
will hear a melodious tone.  
Press the handset number you  
want, 1-6. When the handset  
answers, you can talk without  
your external caller hearing.  
Press the RCL button to end the  
internal call and speak to your  
external caller again.  
Press the STO button to confirm  
the number.  
Storing a new number in memory  
automatically overwrites any previous  
number stored in that location.  
14  
Using your Diverse 2016 telephone  
To clear all the numbers stored in  
a handset’s memory  
If the memory location is empty, the  
display shows the memory location  
number and  
. If there is another  
A2BC  
T8UV  
STO  
number stored already, that number  
will be displayed. If you do not want to  
change it, press the STO button to  
confirm the number.  
Press the STO button.  
Press 8 and 2 buttons on the  
keypad. Display shows 8 – – – – 2.  
Enter the handsets PIN number  
(default 0000). Each digit entered  
erases one dash on the display.  
Press the STO button. All stored  
numbers are cleared.  
To speed dial a number stored in  
the memory  
MEM  
Press the PHONE button. You will  
hear the dial tone. Display shows  
EXT.  
Press and release the MEM  
button twice; the number in  
memory 1 will be displayed.  
Continue to press and release the  
MEM button to scroll through the  
memories.  
If you are experiencing problems,  
please call the Diverse Helpline on  
08457 908070.  
Press the memory location  
number on the keypad and the  
number is dialled automatically.  
Or, to save scrolling through stored  
numbers:  
Press the MEM button followed  
by the memory location number.  
Display shows the number, which  
is dialled automatically.  
Speed dial numbers are not included  
in the last number redial function.  
15  
Using your Diverse 2016 telephone  
To change a system code for the  
Diverse 2016 base station  
This protects your settings and  
helps prevent unauthorised  
handsets using your system.  
Using and changing the  
system code and handset  
PIN  
As a digital phone system, your  
Diverse 2016 provides excellent  
security against others listening in’  
to your calls. You can also prevent  
unauthorised use of the handset(s).  
Each handset needs to be  
The default setting for the system  
code is 0000. You can change this to  
any 4-digit number.  
Handset power must be switched to  
ON. And you must be in range of  
the base station.  
registered with the base station. To  
do this you need to know and use  
the system code.  
T8UV  
STO  
#
The default setting for both the  
system code and handset PIN is  
0000. If you do not wish to change  
either, you can use this number for  
all code and PIN - related functions.  
Press the STO button then the  
button.  
Press 8 on the keypad.  
#
Press the  
Enter the current system code  
button.  
(default 0000).  
If you want to use remote access  
Enter the 4-digit code you want.  
Confirm the code by entering it  
again.  
Press the STO button. The code  
is now entered.  
(i.e. call your Diverse 2016 from  
another phone to play back your  
messages) you will need to change the  
system code from 0000.  
A long beep will confirm the new  
setting.  
For instructions on using remote access,  
see page 36.  
16  
Using your Diverse 2016 telephone  
To set or change the handset PIN  
(personal identification number)  
A PIN on your handset protects  
information.  
If you are setting call barring (page  
22) from your handset you are  
advised to change the handset PIN to  
prevent unauthorised use.  
A handset PIN is necessary in order  
to:  
Optional settings  
Adjusting ear piece volume  
The volume of received calls can be  
set to three different levels ranging  
from normal to loud.  
reset the speed dial memory;  
reset to the original default  
settings.  
Handset power must be switched to  
ON.  
To set the volume:  
WXYZ  
9
T8UV  
STO  
STO  
0
Press the STO button.  
Press the 0 button the current  
setting is displayed.  
Press the STO button.  
Press 8 then 9 on the keypad.  
Enter the current PIN  
(default 0000).  
Press 1 button for  
Enter the 4-digit PIN you want.  
Confirm the PIN by entering it  
again.  
Press the STO button. The PIN is  
now entered.  
normal.  
Press 2 button for  
C
louder.  
C
C
Press 3 button for  
Caution  
loudest.  
Do not forget your system code or  
handset PIN.  
Press the STO button.  
Special, expert help is required if you  
forget the system code. Please contact  
the Diverse 2016 Helpline on 08457  
908070. Calls are charged at local  
rates.  
The new volume setting has been  
entered.  
17  
Using your Diverse 2016 telephone  
To adjust the ringer volume in the  
handset  
To adjust the tone of the handset  
ringer  
There are six levels: 1 = low, 6 =  
high. Default setting is 6.  
There are six levels: 1 = low, 6 =  
high. Default setting is 1.  
M6NO  
J5KL  
STO  
STO  
Press the STO button  
Press the 5 button. Display shows  
the volume level set. Ringer  
sounds a sample level.  
Press a button between 1-6 to set  
the new level. Display shows the  
new level.  
Press the STO button.  
Press the 6 button. Display shows  
the volume level set.  
Press a button between 1 and 6 to  
set the new level. Display shows  
the new level.  
Press the STO button to confirm  
the setting.  
Press the STO button to confirm  
the setting.  
To adjust the tone of the base  
station ringer  
To adjust the ringer volume in the  
base station  
There are six levels: 1 = low,  
6 = high. Default setting is 1.  
There are seven levels: 0 = off, 6 =  
high. Default setting is 6.  
M6NO  
STO  
#
J5KL  
STO  
#
Press the STO button.  
Press the # button.  
Press the button.  
Press the STO button.  
Press the # button.  
Press the button.  
Press the 6 button. Display shows  
the volume level set.  
Press a button between 1 and 6 to  
set the new level. Display shows  
the new level.  
Press the 5 button. Display shows  
the volume level set. Ringer  
sounds a sample level.  
Press a button between 0 (OFF)  
and 6 to set the new level.  
Display shows the new level.  
Press the STO button to confirm  
the setting.  
Press the STO button to confirm  
the setting.  
18  
Using your Diverse 2016 telephone  
To switch the ‘confirmation’ tone  
on and off  
To switch the ‘settings  
confirmation’ tone on and off  
Whenever you press a button on the  
phone you can hear a confirmation  
beep. You can turn this sound on  
and off. The default setting is ON.  
You will hear a confirmation tone  
each time you successfully complete  
a setting. You can turn this sound on  
and off. The default setting is ON.  
D3EF  
STO  
D3EF  
PQRS  
7
1
STO  
Press the STO button.  
Press 3 then 1. Display shows the  
current setting: 1 = ON, O = OFF.  
Press 1 to switch the tone ON  
or  
Press 0 to switch the tone OFF.  
Press the STO button to confirm  
the new setting.  
Press the STO button.  
Press 3 then 7. Display shows the  
current setting: I = ON, O = OFF.  
Press 1 to switch the tone ON  
or  
Press 0 to switch the tone OFF.  
Press the STO button to confirm  
the new setting.  
To switch the ‘wrong button’ tone  
on and off  
To switch the battery warning tone  
on and off  
When you are following a set  
sequence of instructions, your  
Diverse handset will give a warning  
if you press the wrong button in the  
sequence. You can turn this sound  
on and off. The default setting is ON.  
You will hear a tone when the  
batteries need to be recharged. If  
the batteries are already fully  
charged, hearing the signal means  
they should be replaced. You can  
turn this sound on and off. The  
default setting is ON.  
GHI  
D3EF  
STO  
4
D3EF  
A2BC  
STO  
Press the STO button.  
Press 3 then 4. Display shows the  
current setting: I = ON, O = OFF.  
Press 1 to switch the tone ON  
or  
Press 0 to switch the tone OFF.  
Press the STO button to confirm  
the new setting.  
Press the STO button.  
Press 3 then 2. Display shows the  
current setting: I = ON, O = OFF.  
Press 1 to switch the tone ON  
19  
Using your Diverse 2016 telephone  
To switch the ‘in-range’ tone on  
and off  
or  
Press 0 to switch the tone OFF.  
Press the STO button to confirm  
the new setting.  
If you have taken the handset  
outside the phones range –  
provided the handset is switched on  
– you will hear a tone when you  
come back within range. You can  
turn this sound on and off. The  
default setting is OFF.  
To switch the ‘range warning’ tone  
on and off  
If you are on a call as you reach the  
limit of your handsets range, you  
will hear a tone to warn you that  
you will lose the call if you move  
further away. You can turn this  
sound on and off. The default  
setting is OFF.  
D3EF  
J5KL  
STO  
Press the STO button.  
Press 3 then 5. Display shows the  
current setting: 1 = ON, O = OFF.  
Press 1 to switch the tone ON  
or  
D3EF  
D3EF  
STO  
Press 0 to switch the tone OFF.  
Press the STO button to confirm  
the new setting.  
Press the STO button.  
Press 3 then 3 again. Display  
shows the current setting: 1 =  
ON, O = OFF.  
Press 1 to switch the tone ON  
or  
Press 0 to switch the tone OFF.  
Press the STO button to confirm  
the new setting.  
20  
Using your Diverse 2016 telephone  
To reset your Diverse 2016 base  
station to the default settings  
The handset must be switched ON.  
To reset your Diverse 2016  
handset to the default settings  
The handset must be switched ON.  
T8UV  
LNR  
STO  
MEM  
STO  
#
1
Press the STO button.  
Press the # button.  
Press the 1 button.  
Enter the system code (default 0000).  
Press the LNR button.  
Enter the code 2 5 0.  
Press the STO button.  
Press 8 on the keypad.  
Press the MEM button.  
Press the handset PIN code  
(default 0000).  
Press the STO button.  
Press the STO button to confirm.  
This will  
reset:  
Ringer volume.  
Tone.  
Battery warning tone.  
Range warning tone.  
Synchronisation tone.  
Confirmation tones.  
This will  
reset:  
TONE/ PULSE  
signalling to TONE.  
Access code/ pause  
to NONE.  
Pause after the RCL  
button to NONE.  
Ring assignment to  
collective ringing  
(explained on page 43).  
It will  
delete:  
Numbers stored in  
the speed dialling  
memory.  
The last number  
redial memory.  
It will  
Connections to a  
delete:  
switchboard.  
It will  
The handset PIN.  
It will  
The system code.  
NOT reset: The handset  
registration settings.  
NOT reset: Handset registration  
settings.  
21  
Using your Diverse 2016 telephone  
Or  
Call barring  
Press 1 to allow external calls.  
Then  
Press STO to confirm.  
Emergency Services 999 and 112  
calls can still be made. From  
switchboards you can dial access  
code 9 followed by 999 or 112, RCL  
button 999 or RCL button 112.  
If you are using the Diverse Executive  
Handset please refer to that user guide  
To bar and cancel an individual  
handset from making external  
calls  
To store your own ‘special  
numbers’  
Before call barring has been set,  
you can add up to four special  
numbers, each up to 16 digits long.  
You can do this from any handset.  
You can lock your handset and bar  
all outgoing calls. Call barring  
prevents unauthorised use of your  
handset. Incoming calls are not  
affected.  
A2BC  
J5KL  
LNR  
STO  
#
STO  
LNR  
#
1
1
Press the STO button.  
Press the # button.  
Press the 2 button.  
Press the 5 button.  
Enter the system code (default  
0000).  
Press the STO button.  
Press the button.  
Press the 1 button.  
#
Enter the system code.  
(Standard setting is 0000.)  
Press the LNR button.  
Press the button.  
Each time you press the LNR  
button, the display shows the four  
memories for your emergency  
Press the 1 button.  
number 1 , 2 , 3 , 4 , Select  
Enter the internal number of the  
handset you wish to control.  
Either  
Press 0 to prevent the making of  
external calls. You can still make  
internal calls and external  
emergency calls.  
the one you want.  
Enter your emergency number.  
Press the STO button to confirm.  
You hear a confirmation beep.  
You can overwrite each number by  
repeating these steps.  
22  
Using your Diverse 2016 telephone  
To cancel your own ‘special  
numbers’  
A2BC  
PQRS  
7
STO  
#
Press the STO button.  
Press the # button.  
Press the 2 button.  
Press the 7 button.  
Enter the system code (default  
0000).  
Press the STO button.  
My Emergency numbers are  
1
2
3
4
23  
Using your Diverse2016  
answering machine  
When you cannot answer the  
phone, your Diverse 2016 will take  
messages. You can also make memo  
recordings (see page 40).  
A pre-recorded message is built into  
the Diverse 2016 as Message 1. This  
may be recorded over by yourself.  
Note  
Deleting your recorded message in  
announcement 1 will automatically  
reinstate the original default message.  
It is not possible to delete the default  
pre-recorded message.  
You can skip backwards and  
forwards through your messages  
and memos and delete one or all  
messages. The answering machine  
can be operated from any Diverse  
handset and from any other  
external phone provided it is a  
Touchtone phone.  
Advisory announcement  
You can record an advisory  
announcement.  
This enables you to leave a  
statement for callers but does not  
allow them to leave a message.  
TM  
The Diverse 2016 also contains a  
default outgoing message.  
Outgoing messages  
You can record two different  
outgoing messages after which  
incoming callers can leave their  
message.  
Mains power failure  
If the mains power fails, your OGM’s  
and any ICM’s and Memos that have  
been recorded will be saved. However,  
if the mains power fails for more than  
approximately 5 seconds, you will need  
to reset the time and day announcement.  
You can also, if desired, record a  
concluding announcement. This lets  
you warn callers that they have run  
out of time for recording their  
message.  
24  
Using your Diverse 2016 answering machine  
To record your first outgoing  
message (A1)  
or  
You may leave silence for  
approximately 4 seconds after  
recording your outgoing  
message. The voice prompts you  
for the concluding message and  
you may then record your  
concluding message.  
Press the END CALL button to  
end the recording.  
Both your outgoing message and  
the concluding message are  
played back.  
Record  
Mode  
Press the MODE button repeatedly  
until the voice says Answer mode  
using Announcement 1’. Display  
shows A1.  
Press the MODE button once  
again. Voice says ‘Mode’.  
Press the RECORD button within  
3 seconds. Your handset rings.  
Press the PHONE button on your  
handset (only if handset is not on  
the base). The voice says  
‘Recording announcement’.  
Now record your announcement  
through the Handset.  
The unit will then automatically  
revert into Answer ON’ mode and  
accept calls.  
To play back your first outgoing  
message (A1)  
Press the END CALL button to  
end the recording.  
Play  
Your recording is played back.  
or if  
Mode  
Press the MODE button until the  
voice says Answer mode using  
Announcement 1’.  
Press the MODE button. Voice  
says ‘Mode’.  
You are including a concluding  
message press the GREY button  
on the base station immediately  
after recording your outgoing  
message.  
Press the PLAY button. Your  
message is played back. Along  
with any concluding message.  
Stop playback at any time by  
pressing the STOP button.  
25  
Using your Diverse 2016 answering machine  
To delete your first outgoing  
message (A1)  
Press the END CALL button to  
end the recording.  
Your recording is played back.  
or if  
Delete  
Mode  
You are including a concluding  
message press the GREY button  
on the base station immediately  
after recording your outgoing  
message.  
Press the MODE button until the  
voice says Answer mode using  
Announcement 1’.  
Display shows A1.  
Press the MODE button.  
Press and hold the DELETE  
button until the outgoing  
message is deleted.  
or  
You may leave silence for  
approximately 4 seconds after  
recording your outgoing  
message. The voice prompts you  
for the concluding message and  
you may then record your  
concluding message.  
To record a second outgoing  
message (A2)  
Press the END CALL button to  
end the recording.  
Record  
Mode  
Press the MODE button  
repeatedly until the voice says  
Answer Mode using  
Both your outgoing message and  
the concluding message are  
played back.  
Announcement 2’. Display shows  
A2.  
The unit will then automatically  
revert into Answer ON’ mode and  
accept calls.  
Press the MODE button once  
again. Voice says ‘Mode’.  
Press the RECORD button within  
3 seconds. Your handset rings.  
Press the PHONE button on your  
handset. The voice says  
‘Recording announcement’.  
Now record your announcement  
through the Handset.  
26  
Using your Diverse 2016 answering machine  
To play back your second  
outgoing message (A2)  
To record an advisory  
announcement (A )  
Record  
Stop  
Record  
Mode  
Mode  
Press the MODE button until the  
voice says Answer Mode using  
Announcement 2’.  
Press the MODE button. Voice  
says ‘Mode’.  
Press the PLAY button. Your  
message is played back. Along  
with any concluding message.  
Stop playback at any time by  
pressing the STOP button.  
Press the MODE button repeatedly  
until the voice says Answer Mode  
using Advisory Announcement’.  
Display shows A .  
Press the MODE button once  
again. Voice says ‘Mode’.  
Press the RECORD button within  
3 seconds. Your handset rings.  
Press the PHONE button on your  
handset. The voice says  
‘Recording advisory  
To delete your second outgoing  
message (A2)  
announcement’.  
Press the END CALL button to  
end the recording.  
Delete  
Mode  
The unit will then automatically  
revert into Answer ON’ mode and  
accept calls.  
Press the MODE button again.  
Voice says Answer Mode using  
Announcement 2’.  
Display shows A2.  
Press the MODE button again.  
Voice says ‘Mode”.  
Press and hold the DELETE  
button until the outgoing  
message is deleted.  
27  
Using your Diverse 2016 answering machine  
To play back your advisory  
announcement (A )  
Selecting your outgoing message  
You can switch between your  
outgoing messages and advisory  
announcement by pressing the  
MODE button. The display on the  
base shows A1 for outgoing message  
1, A2 for outgoing message 2 and A  
for your advisory announcement. A  
voice will confirm your selection.  
Play  
Mode  
Press the MODE button until the  
voice says Answer Mode using  
Advisory Announcement’.  
Press the MODE button. Voice  
says ‘Mode’.  
Press the PLAY button. Your  
message is played back.  
Use the MODE button to display:  
– for outgoing message 1  
Stop playback at any time by  
pressing the STOP button.  
A1  
(contains pre-recorded  
outgoing message)  
To delete your advisory  
announcement (A )  
– for outgoing message 2  
A2  
A
– for your advisory  
Delete  
Mode  
message  
You will hear the voice confirm  
your selection.  
Press the MODE button again.  
Voice says Answer Mode using  
Advisory Announcement’. Display  
shows A .  
Press the MODE button again.  
Voice says ‘Mode’.  
Press and hold the DELETE  
button until the outgoing  
message is deleted.  
28  
Using your Diverse 2016 answering machine  
To switch the answering machine  
on/off  
To set the day and time on the  
answering machine  
If there is a mains power failure,  
you will need to reset the correct  
day and time.  
Answer  
O n/O ff  
WXYZ  
9
WXYZ  
9
Press the ANSWER ON/OFF  
button. The machine is ON when  
the button lights up. It is OFF when  
the button is not lit up. The voice  
tells you which outgoing message/  
announcement is set. If you have a  
new message waiting, the light  
flashes.  
STO  
INT  
#
Press the STORE button.  
Press the # button.  
Press the INT button.  
Press the 9 button twice. The  
voice announces, ‘Time setting.  
Please enter day of the week using  
1-7. Monday is 1, Sunday is 7.’  
Press 1-7 to set the day.  
1=Monday, 2 = Tuesday,  
Remember, you must select either the  
pre-recorded outgoing message  
(Announcement 1) or record your own  
outgoing message otherwise the  
answering machine will not answer  
calls or record incoming messages.  
3 = Wednesday, 4 = Thursday,  
5 = Friday, 6 = Saturday,  
7 = Sunday.  
The voice says, ‘Please enter the  
time using four digits.’  
Press four digits to enter the  
time, eg 0937 for 09:37 hours.  
The Diverse 2016 uses the 12-hour  
clock. The display shows a  
flashing 1 after the time. This  
indicates pm.  
Press 0 for am or press 1 for pm.  
Check that the day and time you  
have entered is correct on the  
display, if it is not, press the STORE  
button and repeat this process.  
Press the STORE button to  
confirm the setting.  
29  
Using your Diverse 2016 answering machine  
To switch the day and time  
announcement off or on  
To set the duration of incoming  
messages  
Your Diverse 2016 will automatically  
announce the day and time after  
each message. This is the default  
setting. You can switch this setting  
off and back on again.  
You can use the handset to select  
the maximum length of time callers  
have to leave their message.  
The default setting is 120 seconds.  
WXYZ  
STO  
INT  
#
9
WXYZ  
STO  
INT  
#
9
Length = 30 seconds.  
Press the STO button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
Enter the code 21.  
Press the STO button to confirm.  
or  
Press the STORE button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
either  
Enter 81 to switch the day and  
time on.  
or  
Length = 60 seconds.  
Press the STO button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
Enter the code 22.  
Press the STO button to confirm.  
or  
Enter 82 to switch the day and  
time off.  
Press the STORE button to  
confirm the setting.  
To stop the numeric display flashing,  
the day and time must be set.  
Length = 120 seconds.  
Press the STO button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
Enter the code 23.  
Press the STO button to confirm.  
30  
Using your Diverse 2016 answering machine  
To record a memo  
or  
Length = unlimited.  
Press the STO button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
Enter the code 24.  
Press the STO button to confirm.  
Record  
Press the RECORD button on the  
base station and the handset  
rings.  
Stop  
The total recording time for messages  
and memos is 14 minutes.  
Answer the call at the handset.  
The voice says ‘Recording  
message’. You hear a beep.  
Recording memos  
Speak your memo message.  
Press the END CALL button on  
the handset or the STOP button  
to stop recording. The message  
counter logs your memo.  
You can leave memo messages on  
your Diverse 2016. You have the  
same time to record a memo as  
currently set for incoming messages.  
The default setting is 120 seconds.  
Displaying new and old messages  
Your Diverse 2016 can tell you  
which messages are new and which  
messages have already been played  
back.  
When there are new messages:  
The ANSWER ON/OFF button  
flashes.  
The display indicates the total  
number of messages stored.  
31  
Using your Diverse 2016 answering machine  
To skip forwards and backwards  
through your messages  
When the recording memory  
is full  
If you have recorded an advisory  
announcement as one of your outgoing  
messages, your Diverse 2016 will  
automatically play it as the outgoing  
message to all new callers. If not, your  
Diverse 2016 will not answer the call.  
Skip  
Skip  
At the base:  
Press the SKIP button once to  
skip to the start of the next  
message or several times to skip  
forward over a number of  
messages.  
To play back new messages at  
the base station  
Press the SKIP button once to  
skip back to the start of the  
current message or several times  
to skip back over a number of  
messages.  
Play  
Press the PLAY button.  
At any time you can:  
Press and hold the SKIP button  
To play back all messages (this  
includes old messages) at the  
base station  
to skip back to the start of your  
messages.  
Play  
To pause a message during  
playback at the base station  
Press and hold down the PLAY  
button for about a second. You  
can hear all new and old  
messages.  
Stop  
Play  
Press the STOP button. The voice  
says. ‘Pause’  
Press the PLAY button to resume  
playback.  
32  
Using your Diverse 2016 answering machine  
To stop playback at the base  
station  
To delete all messages which  
have been played back  
The answering machine must not  
be in playback mode.  
Stop  
Delete  
Skip  
Press the STOP button twice.  
To save messages at the base  
station  
Press the DELETE button. The  
voice says, ‘Deleting’ press skip  
back to confirm.  
You can save a message so it will be  
played back as though it was a new  
recording next time you want to  
hear your messages.  
Press the SKIP button.  
The voice announces, ‘Messages  
deleted’.  
Record  
Call screening  
When the answering machine is  
switched on, you can hear incoming  
calls and decide whether to answer  
them or let your Diverse 2016 take  
their message. If you decide to  
answer the call, the answering  
machine will stop when you pick up  
any handset from the base or  
charging station (or press the  
PHONE button) and allow you to  
speak direct to the caller. Please  
note that when your Diverse 2016  
answers a call, you will not hear  
your outgoing message.  
Press the RECORD button twice  
during playback. The machine  
skips to the end of the message.  
The voice announces, ‘Message  
is new’.  
To delete a message at the base  
station  
Delete  
Skip  
Press the DELETE button during  
playback of the message you  
want deleted. Playback stops.  
Voice announces, ‘Deleting’ press  
skip back to confirm.  
Press the SKIP button. Voice  
announces,‘Message deleted’.  
33  
Using your Diverse 2016 answering machine  
To hear incoming calls  
To adjust the loudspeaker volume  
Make sure the speaker volume is  
set to an audible level.  
+
WXYZ  
STO  
INT  
#
9
At the base during playback:  
Press the STO button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
Enter the code 41 to switch the  
loudspeaker on for incoming  
messages.  
Press the + button to increase  
volume.  
Or  
Press the button to decrease  
volume.  
The setting is stored until adjusted  
again.  
or  
Enter the code 42 to switch the  
loudspeaker off for incoming  
messages.  
To intercept a call during  
message recording  
Press the STO button to confirm  
the setting.  
You can interrupt a call from a  
handset or a parallel corded  
telephone while your outgoing  
message is being played or while a  
caller is leaving their message.  
Note  
You will not hear the outgoing  
message, unless you press the volume  
buttons whilst answering.  
Press the PHONE button or take  
the handset off the base.  
Or  
Pick up the handset of a parallel  
phone.  
The answering machine stops  
recording and resets to Answer On  
and you can take the call.  
34  
Using your Diverse 2016 answering machine  
To adjust the number of rings  
before incoming calls are answered  
You can select the number of rings,  
from 1 to 9, before incoming calls  
are answered by the machine when  
it is switched ON. The default setting  
will be 4.  
To set a pause before each  
message play back  
Normally, your Diverse 2016 will  
play back messages continuously.  
You can set it to pause between  
messages. The next message will  
not be played back until you press  
the SKIP button.  
WXYZ  
9
D3EF  
STO  
INT  
#
WXYZ  
9
STO  
INT  
#
Press the STO button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
Press the 3 button.  
Press a button between 0- 9 to  
set the number of rings you want.  
(0 = Time Saver mode, see next  
item.)  
Press the STO button.  
Press the # button.  
Press the INT button.  
Press the 9 button.  
either  
Enter 51 to insert a pause  
between messages.  
or  
Press the STO button to confirm  
the setting.  
Enter 52 for continuous message  
playback.  
Press the STO button to confirm  
the setting.  
Time saver mode  
Times saver is useful if you ring in  
from another phone to see if you  
have any new messages.  
(Remote access’ – see page 36.)  
If you have new messages, your  
Diverse 2016 will answer after  
2 rings. If you do not have any new  
messages, your Diverse will not  
answer until 4 rings. This enables  
you to end your call before you are  
connected, saving you time and  
money.  
35  
Remote access  
Operating the answering machine from the handset  
and from an outside phone.  
You can operate your answering  
machine from any registered  
Please Note. You must change the  
system code (page 16) before Remote  
Access may be used.  
handset and any other external  
TM  
Touchtone phone.  
Either  
Please note. Once you have entered  
From a Diverse handset  
the system code correctly, you are ready  
to operate your answering machine.  
If you do not operate the machine for  
160 seconds, the voice says, ‘Please  
confirm’. You then have a further 8  
seconds before the machine disconnects  
your call.  
STO  
MEM  
INT  
A2BC  
LNR  
WXYZ  
INT  
1
GHI  
4
PQRS  
7
D3EF  
NO  
M6  
WXYZ  
9
9
K
J5L  
TU8V  
0
#
RCL  
PWR  
Press the INT button  
Press the 9 button. The voice  
announces the current mode of  
operation, the number of  
messages on the memory and, if  
applicable, the day and time.  
Or  
From another external  
If another handset is making an  
external call you cannot access the  
answering machine from your handset.  
TouchtoneTM phone  
Dial your Diverse 2016  
phone number.  
When the Diverse 2016 takes  
your call, enter the system code  
(this m ust be different from  
the default setting of 0 0 0 0 .  
See page 16 on how to change  
your system code). You hear a  
beep and the voice announces the  
current operating mode, the  
number of messages stored and,  
if applicable, the time and day.  
New message indicator  
If you have an Executive Handset  
or Pocket Phone, new messages  
are indicated by the  
icon  
displayed on the screen.  
Press the OPTION button beneath  
the symbol to listen to your  
messages via the handset.  
36  
Remote access  
To play back all messages  
A2BC  
If you make a mistake entering the  
system code, you hear the voice  
announce, ‘Incorrect PIN’. You can try  
again.  
J5KL  
Press the 2 button. All messages  
are played back.  
or  
After three incorrect entries, the  
answering machine disconnects the  
call.  
To stop, press the 5 button.  
Remote operation  
To skip forwards or backwards  
during playback  
Once you have accessed the  
answering machine from a Diverse  
handset or another telephone, all  
the operating instructions are the  
same.  
D3EF  
1
Press the 3 button to move on to  
the next message.  
or  
For help  
To play back the current message  
again, press the 1 button.  
or  
#
To move back several messages,  
press the 1 button repeatedly.  
Press # at any time for help. The  
voice takes you through all the  
operating options.  
To pause during playback  
To play back new messages  
J5KL  
A2BC  
A2BC  
J5KL  
Press the 5 button. Playback is  
halted and the voice announces,  
‘Pause’.  
To continue playback, press the  
2 button.  
Press the button. The voice  
announces, ‘New ‘n’ messages  
available’.  
Press the 2 button. Your new  
messages are played back.  
or  
To cancel, press the 5 button.  
37  
Remote access  
To stop playback  
To delete all messages you have  
played back  
J5KL  
0
1
Press the 5 button twice.  
Press the 0 button. The voice  
announces, ‘Delete’, press skip  
back to confirm.  
Press the 1 button. The voice  
confirms, ‘Messages deleted’.  
To mark a message as new  
J5KL  
Press the button twice during  
playback. The playback skips to  
the end of the message and the  
voice announces, ‘Message is  
marked as new’.  
To select the operating mode  
You can switch between the  
outgoing messages.  
WXYZ  
A2BC  
D3EF  
or  
9
1
Press 5 to cancel.  
Press the 9 button. The voice  
says, ‘Mode’.  
Press the 1 button to select A1.  
The voice says, Answer mode.  
Using announcement 1’.  
or  
To delete a message during  
playback  
0
1
Press the 0 button during  
playback of the message to be  
deleted. Playback stops and you  
hear the remote handset  
Press the 2 button to select A2.  
The voice says, Answer mode.  
Using announcement 2’.  
or  
announce, ‘Deleting’, press skip  
back to confirm.  
Press the 1 button. The voice  
confirms, ‘Message deleted’.  
Press the 3 button to select A .  
The voice says, Answer mode.  
Using advisory announcement’.  
or  
To cancel, press the 5 button.  
38  
Remote access  
To record a new outgoing  
message  
To record an advisory  
announcement  
First select the operating mode A1  
or A2 by following the previous  
instructions entitled ‘To change the  
operating mode.  
First select the operating mode A  
by following the instructions on  
page 38 entitled ‘To select the  
operating mode.  
M6NO  
PQRS  
7
J5KL  
M6NO  
PQRS  
7
J5KL  
Press the 6 button. The voice  
announces, ‘Recording’.  
Press the 6 button. The voice  
says, ‘Recording’.  
Press the 7 button. The voice  
says, ‘Recording announcement’.  
After the beep, speak your  
message.  
Press the 7 button. The voice  
says, ‘Recording advisory  
message’. After the beep, speak  
your message.  
then either  
Press the 5 button to stop  
recording. Your outgoing message  
is played back.  
Press the 5 button twice. This  
stops the recording. Your  
outgoing message is played back.  
or  
Press the 5 button once to record  
a concluding announcement. The  
voice says, ‘Recording concluding  
announcement’. After the beep,  
speak your concluding  
To play back an outgoing  
message/announcement  
First select operating mode A1, A2  
or A by following the instructions  
on page 38 entitled ‘To select the  
operating mode.  
announcement.  
PQRS  
To stop recording, press the 5  
button and your outgoing  
message and concluding  
announcement are played back.  
7
Press the 7 button to play back  
the outgoing message/  
announcement.  
39  
Remote access  
To delete an outgoing  
Dialling in to switch your  
message/announcement  
First select operating mode A1, A2  
or A by following the instructions  
on page 38 entitled ‘To select the  
operating mode.  
answering machine to Answer ON  
from another remote phone  
Your system code must be  
changed from the default (0000).  
Dial your number and let it ring.  
After approximately 17 rings,  
your Diverse 2016 answering  
machine automatically answers.  
The Diverse 2016 will ask you for  
the system code.  
You will have 3 attempts to  
answer the correct system code.  
The Diverse 2016 will disconnect  
the call if all are incorrect.  
After you have successfully  
entered the correct system code,  
all of the previous instructions  
are available.  
PQRS  
7
J5KL  
0
Press the 0 button. The voice  
announces, ‘Deleting’.  
Press the 7 button to confirm  
deletion. The voice says,  
Announcement deleted’.  
or  
Press the 5 button to cancel.  
To record a memo message  
Memo messages may be made in  
remote access mode. Do not pause  
for longer than 8 seconds when  
recording a memo or the answering  
machine will end the call.  
M6NO  
A2BC  
J5KL  
Press the 6 button. The voice  
says, ‘Recording’.  
Press the 2 button. the voice  
says, ‘Recording message’. After  
the beep, speak your message.  
or  
To cancel, press the 5 button.  
Refer to the Remote Access quick  
guide, page 41.  
40  
Remote access quick guide  
From Diverse handset:  
Press the INT button.  
Press the 9 button.  
From the Executive Handset  
or Pocket Phone:  
Press the OPTION  
B
EF  
D3  
1
A2C  
B
EF  
B
EF  
A2C  
D3  
1
A2C  
D3  
1
GH  
4I  
K
N
J5L  
M6O  
GH  
4I  
K
N
GH  
4I  
K
N
J5L  
M6O  
J5L  
M6O  
PQRS  
7
WXYZ  
9
TU8V  
.
PQRS  
7
WXYZ  
9
PQRS  
7
WXYZ  
9
TU8V  
.
TU8V  
.
a
A
a
A
0
#
a
A
0
#
0
#
RCL  
PWR  
RCL  
PWR  
R
button under the  
.
From another telephone:  
Dial your phone number.  
Enter your system code.  
Skip backwards  
1
Play back all messages  
2
Skip forwards  
3
Gives dial tone (Caller Display  
customers see seperate user guide  
for more information)  
4
5
2
7
Memo  
Abort action (pause)/ stop  
Announcement or advisory message  
9
Intercom to base  
Help  
Recording  
6
#
Output announcement  
Answering machine on/ off  
Operating mode  
Delete  
7
1
2
Call recording announcement 1  
Call recording announcement 2  
Advisory message  
8
3
9
#
Help  
0
1
7
Message  
New  
#
Announcement or advisory message  
Help  
#
Status/ help  
2
Play back new messages  
Mark message new’  
Help  
#
41  
Additional features  
This includes the date and time the  
call is received, and in most cases,  
the callers phone number.  
Secrecy  
RCL  
INT  
If you are using the standard  
Additional Handset, the screen  
shows the callers number when the  
phone rings.  
To obtain secrecy on an external  
call, press the INT button. Display  
shows your handsets internal  
number and you hear the internal  
dial tone. This allows you to talk  
to someone in the same room,  
without your caller hearing the  
conversation. Instead your caller  
hears a melodious tone.  
If you are using the Executive  
Handset and the Pocket Phone and  
have stored a name with the number  
in your phones directory, the name  
will be displayed instead.  
Press the RCL button to resume  
your telephone call with the  
external party.  
If you do not answer the phone, your  
callers’ details are stored in a Calls  
List which holds the last 30 calls.  
Secrecy is not available for internal  
calls.  
You can display, scroll through and  
dial the numbers in the Calls List at  
the touch of a button.  
Caller Display  
Caller Display lets you know whos  
calling without lifting the handset.  
To enable your Diverse phone  
system to use Caller Display, you  
have to subscribe to the service.  
With BTs Caller Display service,  
your Diverse base station receives  
caller information which is  
transmitted over the BT network.  
42  
Additional features  
To change between ring priority  
and collective ringing  
For information, call:  
Free 150 for residential customers.  
Free 152 for business customers.  
The handset must be switched ON.  
If you are connected to a network  
other than BT, you will first have to  
subscribe to that network’s Caller  
Display service. Call your network  
provider for more information.  
A2BC  
D3EF  
LNR  
STO  
#
1
Press the STO button.  
Press the # button.  
Press the 1 button.  
Enter the system code  
(default 0000).  
See the attached user guide  
for fur ther details.  
Press the LNR button.  
Press the button.  
Press the 2 button and the  
3 button. Display shows the  
current setting.  
Press the 2 button to select  
RING PRIORITY  
or  
Call timer  
Your Diverse 2016 provides an  
approximate guide to the length of  
each external call you make. The  
handset display shows the  
approximate call duration both  
during your call and also for a few  
seconds after your call is completed.  
Press the 1 button to select  
COLLECTIVE RINGING.  
Press the STO button to confirm.  
Operating with  
additional handsets  
‘Ring priority’ and ‘collective  
ringing’  
Your Diverse 2016 will ring all  
handsets whenever there is an  
incoming call. This is called  
collective ringing. Ring priority  
means an incoming call will ring  
first at a preferred handset. If there  
is no answer, the call will ring all  
other handsets.  
The default setting for your Diverse  
2016 is for collective ringing.  
43  
Additional features  
To set which handset will receive  
ring priority  
To set the number of rings before  
ring priority calls all handsets  
You can specify the number of rings  
your selected handset can have  
before an incoming call is sounded  
at all available handsets.  
Once you have set your Diverse  
2016 to ring priority, you can select  
the handset you want to ring first.  
A2BC  
LNR  
STO  
#
1
M6NO  
LNR  
STO  
2-9  
#
1
Press the STO button.  
Press the # button.  
Press the 1 button.  
Enter the system code  
(default 0000).  
Press the LNR button.  
Press the button.  
Press the 2 button twice.  
Press the STO button.  
Press the # button.  
Press the 1 button.  
Enter the system code  
(default 0000).  
Press the LNR button.  
Press the button.  
Press the handset number you  
want to ring first for all incoming  
calls.  
Press the 6 button. Display shows  
the number of rings currently set.  
Press a number button between  
2-9 to set the number of rings  
you want.  
Press the STO button to confirm.  
Press the STO button to confirm.  
44  
Additional features  
To clear and reinstate handsets  
for collective ringing  
The default setting is for all  
handsets to be set for collective  
ringing.  
A2BC  
LNR  
STO  
#
1
Press the STO button.  
Press the # button.  
Press the 1 button.  
Enter the system code  
(default 0000).  
Press the LNR button.  
Press the button.  
Press the 2 button.  
Press the 1 button. Display shows  
the number for each handset  
currently set for collective ringing.  
Press the number for each  
handset you want to add to – or  
press again to delete it from  
collective ringing.  
Press the STO button to confirm.  
If you are experiencing problems,  
please call the Diverse Helpline on  
08457 908070.  
45  
Using your Diverse 2016  
with a Diverse Executive  
Handset or Diverse  
Pocket Handset  
Your Diverse 2016 comes complete  
PHONEBOOK, to enter, use and  
with a Diverse Handset. If you wish,  
you can use a Diverse 2000 Executive  
Handset or a Diverse Pocket  
alter phonebook entries.  
INTERNAL.  
INT  
REDIAL.  
➞➞  
Handset with the 2016 Base Station.  
Move UP through menu.  
Move DOWN through menu.  
GO BACK to previous menu.  
OK.  
To register your Executive/ Pocket  
Handset with your Diverse 2016  
Base Station, please refer to the  
instructions in your Executive  
Pocket Handset User Guide.  
OK  
ACTIVATE.  
DELETE.  
BACK.  
<
>
FORWARD.  
Display  
NEW MESSAGE INDICATOR.  
Lets you play new messages and,  
providing the answering machine  
clock is set, shows the day and  
time each message was recorded.  
Option  
buttons  
Your Executive/ Pocket Handset  
offers a menu-driven display. You  
enter the menu lists by using the  
MENU button. The option buttons  
below the display allow you to select  
the options within each menu and  
make adjustments to their settings.  
The options shown on the display  
are indicated by symbols.  
The instructions throughout this  
User Guide relate to the Additional  
Handset. When using the Executive  
Handset, you will either need to  
follow the instructions in your  
Executive Handset User Guide or,  
with a few simple changes, follow  
the instructions in this User Guide.  
46  
Using your Diverse 2016 with a  
Diverse Executive or Pocket Handset  
The following instructions can  
be found in your Executive/  
Pocket Handset User Guide.  
To use the following  
instructions found in this user  
guide you will need to refer to  
the chart on page 48.  
Adjusting Handset settings  
(including Handset volumes, tones  
and confirmation tones).  
Adjusting base station settings  
(including base station volumes and  
tones).  
Call Transfer.  
Adjusting the rings before incoming  
calls are answered.  
Clearing numbers stored in the  
memory.  
Call screening.  
Intercom calls.  
Making and Receiving calls.  
On hold.  
Changing the system code for the  
Diverse 2016 base station.  
Operating with additional handsets.  
Remote access.  
Redialling.  
Registering a new Executive/ Pocket  
Handset with the base station.  
Resetting your Diverse 2016 base  
station to the original settings.  
Resetting your Executive/ Pocket  
Handset to the original settings.  
Ring priority and collective ringing.  
Secrecy.  
Setting and changing the Executive  
/ Pocket Handset PIN.  
Setting the date and time on the  
answering machine.  
Speed dialling.  
Setting the duration of incoming  
messages.  
Storing numbers in the memory.  
To bar all calls from your  
Executive/ Pocket Handset.  
To bar all calls from all handsets  
registered to the base station.  
To record, play and delete advisory  
announcement.  
To record, play and delete answer  
machine messages.  
To store your own special numbers.  
Using your Diverse 2016 with a  
switchboard.  
47  
Using your Diverse 2016 with a  
Diverse Executive or Pocket Handset  
DIVERSE 2000 HANDSET  
(ADDITIONAL)  
DIVERSE 2000 EXECUTIVE  
AND POCKET HANDSETS  
Where the instruction begins;  
Replace with;  
STO  
INT  
SET  
Press the STO button.  
Press INT.  
Press SET.  
STO  
INT  
INT  
#
#
OK  
SET  
Press the STO button.  
Press INT.  
Press the  
#
button.  
Press SET.  
Press the INT button.  
Press the  
#
button.  
Press the MENU button.  
Select INTERNAL CALL.  
Press OK.  
Where the instruction ends;  
Replace with;  
STO  
SET  
Press the STO button to  
Press SET to confirm.  
the new setting.  
Press the END CALL button  
to end the procedure.  
➞➞  
If the instruction Press LNR button appears anywhere, please replace with  
for the Executive and Pocket Handsets.  
48  
Switchboard compatibility  
Your Diverse 2016 can be connected  
to all compatible switchboards.  
For a list of suitable switchboards,  
Your Diverse 2016 is preset to  
phone Diverse Helpline on  
Setting the TONE or  
PULSE mode  
TONE dialling – where you hear a  
tone beep each time you dial a  
08457 908070 or BT on 154.  
number. Tone dialling is suitable for  
all modern digital exchanges and  
Entering external access codes for  
older switchboards.  
switchboards. So you will only need  
When you use your telephone on a  
to use this if your switchboard uses  
switchboard you may need to  
pulse dialling. If you cannot make a  
program a delay after you have  
call with TONE dialling, you may  
dialled the access code. This  
enables the switchboard to pick up  
need to switch to PULSE dialling.  
an external line. By storing the  
access code your switchboard uses,  
To set PULSE dialling  
for example 9, you can set this  
LNR  
STO  
1
delay to be inserted automatically.  
You will still need to dial the access  
code each time before calling any  
telephone number you want.  
Press the STO button then the #  
button.  
Press the 1 button.  
Enter the current system code  
(default 0000).  
Press the LNR button.  
Press the buttons 0, 3, 3.  
Press the STO button to set pulse  
dialling.  
49  
Switchboard compatibility  
To re-set to TONE dialling  
To set to Earth Recall with Tone  
dialling  
LNR  
STO  
#
1
LNR  
STO  
#
1
Press the STO button then the  
# button.  
Press the 1 button.  
Enter the current system code  
(default 0000).  
Press the LNR button.  
Press the buttons 0, 3, 7.  
Press the STO button to set tone  
dialling.  
Press the STO button.  
Press the # button.  
Press the 1 button.  
Enter the current system code  
(default 0000).  
Press the LNR button.  
Press the buttons 0, 3, 6.  
Press the STO button.  
To set Time Break Recall with  
Tone dialling  
To insert an access code  
The handset must be switched ON.  
LNR  
STO  
LNR  
STO  
0
#
#
1
Press the STO button.  
Press the # button.  
Press the STO button.  
Press the # button.  
Press the 1 button.  
Press the 0 button.  
Enter the current system code  
(default 0000).  
Press the LNR button.  
Press the buttons 0, 3, 7.  
Press the STO button.  
Enter the system code (default  
0000). Each digit you enter  
erases one dash on the display.  
LNR  
–-  
Press the  
button. Display  
–-  
shows A .  
–-  
Enter the access code (for  
example 9). If you want to enter  
additional access codes, press  
LNR again, followed by the next  
code, and so on.  
Press the STO button to confirm.  
50  
Switchboard compatibility  
The handset must be switched ON.  
Notes  
You can store RCL, , and  
well as the digit keys 0-9.  
#
as  
LNR  
STO  
#
1
You can enter up to three  
switchboard access codes, each one  
to three digits long.  
You may find it useful to enter 144  
(for BT Chargecard access) as one  
of the access codes, together with an  
access pause of six seconds – see  
‘Setting the access pause’ below.  
Press the STO button.  
Press #.  
Press the 1 button  
Enter the system code (default  
0000). Each digit you enter  
erases one dash on the display.  
LNR  
Press the  
button.  
Enter one of the three-digit codes  
above to set the length of pause  
you want.  
Setting the access pause  
You can insert a pause or change  
the length of a pause to suit  
different access codes.  
STO  
Press the  
button to confirm.  
If you are experiencing problems,  
please call the Diverse Helpline on  
08457 908070.  
Code  
0 2 4  
0 2 5  
0 2 0  
0 2 1  
2 5 3  
PAUSE  
1 second  
2 second  
3 second  
6 second  
To clear all  
access codes  
51  
Registering a new  
Diverse 2000 Additional  
Handset with the base  
station  
Up to six handsets can be  
registered and operated from the  
Diverse 2016 base station. The  
system allows you to make internal  
intercom calls between two  
handsets while a third is making  
If you are registering a Diverse 2000  
Executive or Pocket Handset follow  
the instructions in the Diverse 2000  
Executive or Pocket Handset user  
guide.  
an external call.  
To register a handset  
The handset must be switched OFF.  
Each additional handset you  
purchase must be registered at the  
base station.  
At the base station:  
Diverse handsets  
Item Code  
871341.  
Press and hold down the grey  
paging button until you hear the  
continuous beeps (after about 10-  
15 seconds).  
Diverse 2000 Additional  
Handset and Charger  
Diverse 2000 Executive  
Handset and Charger  
871342.  
Diverse 2000 Pocket  
Handset and Charger  
871349.  
You now have up to 1 minute to register  
the handset, during which the beeps  
will continue.  
Please note – Diverse 2000  
handsets will not work on Diverse  
1000 base stations.  
52  
Registering a new Diverse handset  
with the base station  
To remove a handset registered at  
the base station  
At the handset:  
PWR  
These steps can be taken from any  
registered handset.  
#
1
Press and hold down the 1 button  
together with the PWR button  
until the display shows 1– and  
A2BC  
PQRS  
STO  
#
7
Press the STO button.  
Press the # button.  
flashing  
.
Enter the 4 digit system code  
Press the 7 then 2.  
(default 0000).  
Enter the system code  
(default 0000).  
Display shows all handsets  
registered at the base.  
Press the  
button. The beeps  
#
stop after about 10 seconds, and  
the display shows all the available  
handset numbers.  
Enter the internal number of the  
handset to be removed. It  
disappears from the display. If  
you enter the wrong number,  
press it again to reinstate it.  
Press the STO button to confirm.  
Select and enter one of these  
numbers. This is now the  
handsets internal number and it  
is registered with the base  
station.  
Please Note  
Diverse 1000 Handsets will not work  
on the Diverse 2016 base.  
If you are experiencing problems,  
please call the Diverse Helpline on  
08457 908070.  
53  
Operating with  
additional base stations  
Register the handsets at base  
station 2 (and 3 and 4 if used)  
using the same internal number  
as on base station 1.  
Activate the display of the base  
station numbers on each handset;  
see page 56.  
Diverse handsets  
Diverse 2000 Additional Handset.  
Diverse 2000 Executive Handset.  
Diverse 2000 Pocket Phone.  
Please note - Diverse 2000  
handsets will not work on Diverse  
1000 base stations.  
If, while not using your Diverse  
handset, you move out of range of the  
displayed base station and within  
range of another base station, your  
radio link will be automatically set up,  
(provided your handset has been  
registered with the new base station).  
Diverse 2000 Handsets are only  
compatible with the Diverse 2000  
Charger.  
Additional Handsets may be used  
with up to four Diverse 2016 and/ or  
Diverse 2010 base stations.  
If, however, you move out of range of  
the displayed base station and within  
range of another base station during a  
call, you will lose your current call.  
The Diverse Executive and Pocket  
handsets may be used with up to six  
Diverse 2016 and/ or Diverse 2010  
base stations. Refer to your Diverse  
Executive or Pocket user guide.  
The handset display shows you if the  
handset is located within range of a  
registered base station.  
When planning to use a handset at  
more than one base station, it is  
recommended that you:  
If the symbol flashes continuously,  
it means the handset is out of range of  
a registered base station.  
If the symbol is not flashing, you  
are in range.  
Assign a number to each base  
station, from 1 to 4.  
Number each handset (1 to 6)  
registered at each base station.  
54  
Operating with additional base stations  
At the handset:  
How to set up multiple  
base stations and  
handsets  
PWR  
Press and hold down the button  
number 2, 3 or 4 to specify the  
base station number.  
At the same time, hold down the  
PWR button until the display  
shows  
To register additional Diverse  
2016 handsets at more than one  
base station  
You can use up to six handsets on  
each Diverse base station and up to  
four base stations with your Diverse  
handset to build up a  
2
comprehensive and easy-to-use  
cordless telephone system.  
Enter the system code (default  
0000).  
Press the # button. The beep  
stops after a few seconds. The  
display shows all available  
handset numbers.  
The handset supplied with the base  
station is already registered as  
handset 1.  
The handset you wish to register  
onto another base station must be  
turned OFF, before proceeding to  
register the handset.  
2 34 5 6  
Enter the single digit internal  
number – from 2 to 6 – for the  
additional handset.  
At the base station:  
It is now registered.  
Press and hold down the GREY  
paging button until you hear the  
beeps (after about 10 seconds).  
If the maximum number of handsets  
are already registered with the base,  
three dashes will appear in the display  
after you enter the system code.  
You now have up to 1 minute to register  
the handset, during which the beeps  
will continue.  
55  
Operating with additional base stations  
To set/clear the display of the  
base station number on a handset  
The default setting is to display the  
number. This is useful if your  
handset is connected to more than  
one base station.  
To set your handset for automatic  
base selection  
If you are moving around, and likely  
to lose contact with your base  
station, your handset can be made  
to automatically switch to the first  
available base station. If this is set  
and you are in the area where the  
signals of two base stations are  
overlapping, your handset will select  
the strongest signal.  
PQRS  
7
M6NO  
STO  
Press the STO button.  
Press the 3 button then the 6  
button. The current setting is  
displayed.  
The handset must be switched ON  
Press the 1 button to display the  
base station number.  
STO  
INT  
0
or  
Press the 0 button if you do not  
want to display the base station  
number.  
Press the STO button.  
Press the INT button. Display  
shows the numbers of the base  
stations at which the handset is  
registered.  
Press the STO button to confirm.  
Press the 0 button to set  
automatic selection.  
Press the STO button to confirm.  
The handset will now select the  
base station offering the strongest  
signal. Display will show the base  
station selected (unless  
de-activated – see previous  
paragraph to set/ clear the display  
of the base station number on a  
handset).  
56  
Operating with additional base stations  
To set your handset for manual  
base selection  
If you are experiencing problems,  
please call the Diverse Helpline on  
08457 908070.  
You can change automatic  
registration at a base station to  
manual registration. So if you are in  
an area where the ranges of two  
base stations overlap, you can  
specify which base station (and  
which outgoing line) you prefer to  
use.  
This setting is recommended where  
there is an overlap between two or  
more base stations.  
The handset must be switched ON  
STO  
INT  
Press the STO button.  
Press the INT button. Display  
shows the numbers of the base  
stations at which the handset is  
registered.  
Press the number button – from  
1 up to 4 – for the base station  
you want to select.  
Press the STO button to confirm.  
If you move out of range of the  
displayed base station, and within  
range of another base station during a  
call, you will lose your current call.  
57  
Maintenance  
General  
Outside the guarantee period  
If your Diverse 2016 needs repair  
after the warranty period has ended,  
the repair must meet the approval  
requirements for connection to the  
telephone network. We recommend  
that you call the Diverse 2016  
Helpline on 08457 908070 and ask  
for details of our recommended  
repair agents.  
Simply clean the handset and base  
station with a damp (not wet) cloth  
or an antistatic wipe. Never use  
household polish as this will  
damage your Diverse 2016.  
Never use a dry cloth as this may  
cause a static shock.  
Service  
Within the guarantee period  
If you experience a problem with  
your Diverse 2016 base station or  
handset, you should contact the  
Diverse 2016 Helpline on 08457  
908070. Calls are charged at local  
call rates. If the problem is not  
remedied, you will be advised to  
contact your original point of  
purchase.  
If you have to return your  
Diverse 2016  
Pack the base station and handset  
securely, preferably in the original  
packaging. All parts must be  
returned, including line cords, power  
supply unit and original batteries (we  
cannot take responsibility for goods  
damaged in transit).  
Some suppliers offer extended  
warranty schemes for cover outside  
the initial 12-month period. Please  
ask them for details.  
58  
Help  
Your Diverse 2016 has been  
Battery performance  
designed to be easy to use. If you  
should experience a problem,  
please check the following points  
before calling the Diverse Helpdesk.  
After charging your Diverse 2016 for  
the first time, subsequent charging  
time for the handset batteries is  
approximately 4-5 hours. Batteries and  
case may become warm during charging.  
This is normal and not dangerous.  
Emergency calls  
The emergency services can be  
contacted in the UK by dialling 999, or  
112 which is valid in any country that  
is a member of the European  
Community.  
Under ideal conditions, the handset  
batteries should give about 7 hours  
talktime or 60 hours standby on a  
single charge (both standby and talk  
time is reduced for the Diverse 2000  
Executive Handset to approximately 50  
hours standby and 6 hours talktime).  
However, new NiCad batteries do not  
reach their full capacity until they have  
been in normal use for several days.  
If your Diverse 2016 is connected to a  
switchboard, you may have to dial an  
access number before 999 to contact  
the emergency services. Some  
switchboards cannot dial out during a  
power failure.  
Please note that the lifespan of NiCad  
rechargeable batteries depends on how  
heavily they are used. However, over  
time, their capacity to recharge will  
begin to diminish and they will  
Fully charged batteries do not  
indicate full power when put  
into a handset  
When you replace handset batteries  
with ones that have been fully charged,  
the battery indicator will not show full  
until the next charge cycle has been  
completed. Charge the handset until  
the batteries register full again. From  
then on the display will be correct.  
eventually need replacing.  
59  
Help  
Replacing handset batteries  
After a time, you may find that the  
handset batteries are running out  
of charge more quickly. This is a  
standard sign of wear and the  
batteries will need replacing.  
No dial tone  
Is the telephone line cord plugged  
into the phone socket and the base  
station?  
If other handsets are registered on  
the base, the outside line may  
already be in use. Wait until the call  
is finished and try again.  
Use only AA size nickel cadmium or  
nickel-metal hydride rechargeable  
batteries in the handset. Any other  
types may cause irreparable damage.  
Do not immerse batteries in water or  
throw them into fire, or dispose of them  
with ordinary domestic refuse.  
The  
symbol is flashing or you  
cannot link up with the base  
station  
Is the handset registered with the  
base station? To register the  
handset, see page 52.  
To charge the batteries, only use the  
plug-in power supply station provided.  
Is the power cable connected at the  
base and the power switched on at  
the wall socket?  
Recommended batteries should  
have a power rating of 600m Ah  
1.2V. Batteries are available from  
the Diverse Helpline 08457 908070  
and your local BT shop.  
Are you in range of the base  
station?  
Please note: If you go out of range  
of a base station for a long time while  
your handset is switched ON, it may  
take more than 20 minutes to ‘find’ the  
base station again when you come  
back within range. However, by simply  
switching the handset OFF for a  
BT accepts no responsibility for damage  
caused to your Diverse 2016 handset by  
the use of non-NiCad batteries.  
Solving problems  
If you are having difficulties using  
your Diverse 2016, please check  
the following simple solutions.  
moment, then ON again, it will find  
the base station within a few seconds.  
The base station or handset does  
not ring  
No handset display appears  
Is the handset switched on?  
The battery may be flat or dead.  
Recharge or replace the battery.  
The ringer volume may be set too  
low. To adjust the ringer volume at  
60  
Help  
The answering machine doesn’t  
the handset, see page 18.  
record  
Check that the telephone is  
plugged into the phone socket.  
Is the Diverse 2016 set up for ring  
priority at another handset? See  
page 43. Set the Diverse 2016 for  
collective ringing.  
Is the message capacity full? If so,  
the machine will not answer calls.  
Delete messages.  
Is the machine set to advisory  
announcement operating mode? If  
it is, change the mode to A1 or A2  
see page 25-26.  
Cannot get through, even though  
a dialling tone can be heard  
You may be set to the wrong  
signalling method. To change  
between TONE and PULSE  
dialling, see page 49.  
Outgoing message will not record  
Check that the speaker volume is  
set to an audible level.  
You can not remotely interrogate  
the Diverse 2016  
Handset beeps  
Are the handset batteries low? You  
will hear a beep every 30 seconds.  
Ensure that you have changed the  
system code.  
see page 16.  
If is flashing (see page 60), you  
will hear four short beeps when  
you press the PHONE button.  
Check you are still in range of your  
base station.  
When connected to a switchboard:  
You can’t get a connection or you  
get the wrong connection after  
speed dialling  
Buzzing noise on my radio or TV  
Your Diverse base station or  
handset or both may be too close –  
try moving it at least one metre  
away.  
Have you entered an access code?  
See page 50.  
Check you have selected the  
correct recall and dialling modes.  
See page 50.  
The machine won’t answer calls.  
Have you recorded an outgoing  
message?  
If you are still experiencing difficulty,  
please call the Diverse 2016 Helpline  
on 08457 908070.  
See page 25.  
Check that it is switched on.  
61  
Technical information  
Environment  
assumed to have a REN of 1 unless  
stated otherwise. A total REN of 4  
is allowed. (For example: if Diverse  
2016 is used in conjunction with  
three extension telephones, each  
with a REN of 1, the total REN is 4.)  
Your Diverse 2016 should be kept  
free of dust, moisture, high  
temperature, vibration and should  
not be exposed to direct sunlight.  
Do not stand it on carpets or other  
surfaces which generate fibres or  
place it in locations which prevent  
the free flow of air over its surfaces.  
Approval  
Connection to the BT telephone  
network.  
Diverse 2016 is fully approved for  
connection to the BT network  
provided it is used according to the  
instructions in this guide.  
Warning  
The apparatus is only designed to  
be operated in a normal office or  
domestic environment where the  
relative humidity does not exceed  
75%. It should not be used in  
bathrooms or near water.  
Generally, the Diverse 2016 can be  
connected to any switchboard  
supporting tone and pulse dialling  
as well as timed break and earth  
recall signalling.  
How many phones can you have?  
All items of telephone equipment  
have a Ringer Equivalence Number  
(REN), which is used to calculate  
the number of items that may be  
connected to any one telephone  
line. The Diverse 2016 with up to 6  
handsets has a REN of 1. Any other  
instrument provided by BT may be  
If you have any difficulties, please  
consult your switchboard service  
provider.  
Note: the Caller Display service  
will not operate when your Diverse  
base station is connected to a  
switchboard.  
62  
Technical specification  
Standard  
DECT  
Number of channels  
Radio frequency range  
Duplex method  
120 duplex channels  
1880 MHz to 1900 MHz  
Time-division multiplexing. 10 ms  
frame length  
Channel grid  
Bit rate  
1728 kHz  
1152 kbit/ s  
Modulation  
GFSK  
Voice coding  
Transmitted power  
32 kbit/ s  
10 mW, average output per channel  
Range  
up to 300 meters outdoors maximum  
(uninterrupted line of sight)  
up to 50 meters maximum in buildings  
Important note: The range can be  
greatly reduced where conditions  
are not ideal (ie in certain buildings  
near bodies of water etc).  
Power supply  
Base station 220/ 230 V –/ 50 Hz  
(AC adaptor)  
Power consumption base station  
9.2 VA  
Operating time of handset  
(with fully charged battery*)  
Standby: up to 60 hours  
Talk time: Up to 6 5 hours  
.
Permitted ambient conditions  
for operation (maximum)  
0˚C to 55˚C  
20% to 75% rel. humidity  
Permitted storage temperature  
Signaling method  
–10˚C to +60˚C  
Dial pulsing/ DTMF  
Signal key function  
Base station dimensions  
Handset dimensions  
Weight  
Earth Recall/ Timed Break Recall  
ca. 195 x 174 x 90 (L x W x H)  
Approx. 175 x 55 x 25 (L x W x H)  
Base station: 350g  
Handset: 185g (with batteries)  
*When batteries are in good condition.  
63  
Index  
Additional handsets  
Adjusting number of rings  
Advisory announcement  
Access code/ pause  
Answering machine  
At a glance  
43, 55  
35  
Earth Recall  
50  
59  
11  
46  
Emergency calls  
Ending a call  
27, 39  
50, 51  
24  
Executive Handset  
Help  
59  
1
Automatic base selection  
56  
Intercept call  
Intercom  
34  
12, 13  
Base stations (additional)  
Batteries  
52  
Maintenance  
Making and receiving calls  
Manual base selection  
Memory  
58  
11  
57  
14  
15  
15  
14  
24  
Charging  
8
7
Installing  
Low warning  
Replacing  
9
60  
7
to clear  
Belt clip  
to dial  
Call barring  
22  
42  
33  
43  
43  
to store  
Caller display  
Call screening  
Call timer  
Messages (outgoing)  
Number storage  
14  
Collective ringing  
On hold  
14  
10, 29  
38  
On/ off  
Day and time  
29  
40  
33  
31  
Operating mode  
Outgoing messages  
Delete outgoing announcement  
Delete messages  
24  
Displaying messages  
Paging  
Pause  
12  
35  
PIN (Personal Identification Number) 16  
Play back announcement  
Play back messages  
32, 37  
32  
64  
Index  
Power  
6
Volumes and Tones  
Base station ringer  
Battery warning tone  
Confirmation tone  
Ear piece volume  
Handset ringer  
Protected keypad  
10  
18  
19  
19  
17  
18  
18  
20  
34  
20  
19  
19  
Quick guide (remote access)  
41  
Receiving calls  
11  
39  
40  
21  
52  
11  
36  
53  
58  
43  
Record announcement  
Recording memos  
Reset  
Handset tone  
In range tone  
Register handset  
Redial  
Loudspeaker volume  
Range warning tone  
Setting confirmation tone  
Wrong button tone  
Remote access  
Remove registered handset  
Returning Diverse 2016  
Ring priority  
Warnings  
5
Save messages  
Secrecy  
33  
42  
Service  
58  
Setting up  
5
Skip forwards and backwards  
Switchboard/ PBX’s  
System code  
32  
49, 62  
16  
Technical information  
Technical specifications  
Time  
62  
63  
29  
29  
50  
35  
49  
13  
Time and day setting  
Time Break Recall  
Time saver mode  
Tone or Pulse mode  
Transfer call  
65  
Offices in Europe, North America,  
Japan and Asia Pacific.  
The telecommunications services described in this publication  
are subject to availability and may be modified from time to time.  
Services and equipment are provided subject to British  
CE compliant to 89/336/EEC  
(EMC Directive) & 73/23/EEC  
(Low Voltage Directive)  
Telecommunications plcs respective standard conditions of contract.  
Nothing in this publication forms any part of any contract.  
TouchTone™ is a registered trade mark of  
British Telecommunications plc in the UK.  
APPROVED for connection to  
telecommunication systems specified  
in the instructions for use subject to  
the conditions set out in them  
© British Telecommunications plc 1999.  
Registered Office: 81 Newgate Street, London EC1A 7AJ.  
Registered in England No. 1800000.  
Printed in Germany. Issue 1 (1/ 99) 2.  
Siemens number: A30852 – X1105-B451 – 1 – 7619  
Designed by The Art & Design Partnership Limited.  

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