BT 5350 User Manual

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

User Guide

BT DIVERSE 5350

This equipment is not designed for making

emergency telephone calls when the power fails.

Alternative arrangements should be made for

access to emergency services.

This product is intended for connection to analogue

public switched telephone networks and private

switchboards in the UK.

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Please open this page for an ‘At a glance’ guide

to your BT Diverse 5350.

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

At a glance

Display

Displays the status

of your handset.

Left hand side

Lets you set the

alarm clock.

Right hand side

Takes you into the

redial list.

Right hand side

Takes you into the

menu options

Left hand side

Allows you to

make an internal call.

Green phone

INT

For making and

answering calls.

Calls list

Lets you access

Red phone

your lists – calls, SMS,

answering machine and

voice mail.

Press to end a call, return

the display to idle or turn

the power on and off.

➤

other handset answers you can

tell them you are transferring

the call.

To return to your

external caller:

Press the MENU button and

Backwill be displayed.

Press the RED PHONE button

to put the call through.

Select the OK options button

which will reconnect you to

the external call.

Note

You can also put the call through

without announcing it by immediately

pressing the RED PHONE button after

dialling the other handset.

To answer a waiting call

during an internal call

If you are making an internal

call and hear the Call Waiting

tone you can immediately take

the incoming call.

To put an external call on hold

while you make an internal call

This enables you to ask another

handset user a question and

then get straight back to your

caller.

Press the MENU button.

To accept Call Waiting, press

the OK options button.

During a call:

INT

Press the INT options button

To reject Call Waiting, press

the DOWN navigation button.

to display the list of handsets.

Your caller hears musical

tones.

The display shows ^reject

^{Call Waiting}.

Press the UP or DOWN

navigation button to select the

handset you want to call.

Press the OK options button.

Note

Press the handset number you

want to call on the keypad.

If you accept Call Waiting you will

automatically terminate your internal

call.

Press the GREEN PHONE

button to call.

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Press the OK options button

Listening in to an

external call

to switch on or off. The tick

indicates that listening in is

switched on.

While on an external call another

handset user can listen in to the

conversation and also choose to join

the conversation. A tone will sound to

indicate when another user joins the

conversation. To use this feature you

will need to switch it on, the default

setting is off.

Press and hold the RED

PHONE button to return to the

idle screen.

To listen in on an

external call

When the telephone is being

To switch listening in on

and off

used by another handset user

on an external call, the display

will show Line in use. If you

wish to listen in on the call:

Press the MENU options

button.

Press the GREEN PHONE

button.

Press the DOWN button

until the display shows Base

^Settings.

You can now listen in on the

call. A tone will sound so the

other parties know that you

are listening in.

Press the OK options button.

Press the DOWN button until

the display shows Additional

^Features.

To stop listening in, press the

RED PHONE button.

Press the OK options button.

Press the DOWN button until

Note

the display shows Listening in.

If the first handset user presses the

RED PHONE button during the call

they will leave the conversation,

however, the handset that is listening

in will still be connected to the

external caller.

Press the OK options button.

Display shows ^{System PIN:}

Enter the system PIN

(original setting = 0000).

Press the OK options button.

Display shows ^{Listening in}.

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Caller Display and other

BT Calling Features

IMPORTANT

Note

To use Caller Display and Call Waiting

you must first subscribe to the Services

from your Network Provider. For more

information on BT’s Calling Features

call BT free on 0800 800 150.

Calls that are ‘withheld’, ‘unavailable’

or ‘international’ are not stored in the

Calls list, as there is no telephone

number sent via the Network.

If you subscribe to a Caller Display

Service you can see who is calling you

on your handset display, as well as the

date and time of their call (unless the

number has been withheld).

Calls list

The Calls list contains the telephone

numbers of your last 10 callers.

Whether you take a call or not, the

caller’s details are stored in the Calls

list. You can display, scroll through and

dial numbers in the list and copy them

into the directory.

If you have stored a name to go with

the number in your handset directory,

the name will be displayed as well.

Please ensure that you have stored the

full telephone number, including the area

code, otherwise the name will not match

the number stored in the directory.

If a call is received when the Calls list

is full then the oldest entry will be

deleted automatically.

If the caller has withheld their number,

the display will show WITHHELD.

The

button lets you open:

If you call from another internal

handset, the display shows the handset

number and INT.

• Text messages (SMS).

• Answering machine messages.

• Calls list.

Note

If you have a new call in your Calls

list, the

icon will flash on the

handset display.

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To call the number:

To view the Calls list

Press the GREEN PHONE

button. The number displayed

is dialled.

When you have new calls, the

icon flashes in the display.

Press the ENVELOPE button.

To display the date and time

the call was received:

Press the DOWN navigation

button until the display shows,

e.g. Calls List: 03+07.

Press the MENU options

button.

In this example, you have

received 3 new calls and you

have 7 old calls (calls you have

already viewed).

Press the DOWN navigation

button until the display shows

Date and Time.

Press the OK options button.

Press the OK options button to

display the most recent number

that called you.

The date and time of the call

are displayed.

Press the OK options button to

return to the Calls list.

Press the UP or DOWN

navigation button to display

all your new calls, followed by

all your old calls.

To display the status of the call:

^MENUPress the MENU options

button.

Note

Press the DOWN navigation

button until the display shows

Status.

To exit the Calls list at any time,

press the RED PHONE button until

you reach the idle display.

Press the OK options button.

WHEN A CALLS LIST ENTRY

IS DISPLAYED YOU HAVE THE

FOLLOWING OPTIONS:

The display shows whether the

call is a New Callor an Old

Calland the number of the

call in the Calls list, e.g. 01/10–

the first call in a list of ten.

Press the OK options button to

return to the Calls list.

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To copy a number from the

To delete the whole Calls list:

Calls list to the directory:

Press the MENU options

button.

Press the DOWN navigation

button until the display shows

Delete List.

Press the DOWN navigation

button until the display shows

Copy to Directory.

Press the OK options button.

The number is displayed.

Press the OK options button.

The display shows Calls list

empty!

Press the RED PHONE button

until you reach the idle display.

The display shows

<Enter Name>.

Enter the name of the person

using the keypad.

Voice announced Caller

Display

Press the MENU options

button.

When you receive an external call you

will hear the ringer and the caller’s

name will be announced if you have

subscribed to your network provider’s

Caller Display service and you have

recorded a voice pattern for the

The display shows ^{Save Entry}.

Press the OK options button.

Entry Savedis displayed.

The display automatically

returns to show the Calls list.

incoming number. Please see page 31

for more information about Caller Display.

To delete a call from the

Calls list:

To switch the voice

announcement on and off

Press the MENU options

button.

The display shows

Delete Entry.

Press the MENU options

button.

Press the OK options button.

Display shows ^SMS.

The display shows Entry has

been deleted!

Press the DOWN button

until the display shows Base

^Settings.

The display then shows the

next Calls list entry.

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Press the OK options button.

an intermittent beep through the

handset. This is to alert you to the

other caller waiting to speak to you.

Press the DOWN button until

the display shows ^Additional

^Features.

Press the OK options button.

To accept a waiting call

Press the DOWN button

until the display shows Name

^Announcement.

During a call when you hear

the Call Waiting beeps:

Press the OK options button.

The number (and name if

stored in the directory) of the

second caller will appear on

the display.

Press the OK options button

to switch on or off. The

indicates when it is switched on.

Press and hold the RED

PHONE button to return to the

idle screen.

Press the MENU options

button.

Display shows ^{Accept Call}

^Waiting.

SMS (text messaging)

Press the OK options button.

Press the UP or DOWN

navigation buttons to toggle

between callers.

For instructions on using the SMS

functionality, please refer to the separate

‘Using SMS user guide’.

Other BT Calling Features

Answering machine

Your BT Diverse 5300 handset helps you

use your Network’s special services. For

full details ask your Network provider.

For instructions on listening to your

answering machine messages, see pages

62 and 64.

Options before you make a call

Before making a call you can:

• Withhold your number from being

sent for one call.

• Switch Call Waiting on/off.

• Switch off Ring Back.

Call Waiting

If you also subscribe to a Call Waiting

Service, when you are on a call and

another person tries to call you, the

second caller’s number will appear on

the handset display and you will hear

• Divert all calls to another number

(must be subscribed to).

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Press the DOWN navigation

button until the display shows

Select Services.

To withhold your number

from being sent

Your number appears on the

display of the person you call.

You can withhold it from the

next call.

Press the OK options button.

Press the DOWN navigation

button until the display shows

For All Calls.

Press the MENU options button.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Select Services.

Press the DOWN navigation

button until display shows

Call Waiting.

Press the OK options button.

The display shows Withhold

^Number.

Press the DOWN navigation

button to choose between On

or Off.

Press the OK options button.

Enter the telephone number

you want to call.

Press the OK options button.

Press the RED PHONE button

until you reach the idle display.

Press the OK options button

to dial.

The number is dialled and your

number is withheld for this call.

Ring Back Off

To switch Call Waiting on/off

If you make a call and the

number is engaged you can

set your telephone to ring you

back once the number is free

by pressing 5. If you want to

cancel this request i.e. if you

have to go out before the call

rings back.

You can choose whether to have

your Call Waiting service

jkl

switched on or off depending on

what you are doing i.e. if you

are using the Internet via your

PC and do not want Call Waiting

to interrupt you.

Press the MENU button.

Display shows ^Select

Press the MENU options button.

Services.

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Press the OK options button.

Press the DOWN navigation

button until the display shows

SelectServiceshighlighted.

Press the DOWN navigation

button until Cancel Ringback

is displayed.

Press the OK options button.

You will hear a Network

message confirming your

divert request.

Press the DOWN navigation

button until the display shows

ForAll Calls.

Press the OK options button.

Press the RED PHONE button

until you reach the idle display.

Display shows ^{Call Divert}.

Press the OK options button

again.

Press the UP or DOWN

navigation button to display

the option you want All Calls,

No Answeror WhenBusy.

To set Call Divert

Note

Press the OK options button

again.

Call Divert requires subscription

from your Network provider. You

may be charged a subscription fee.

Select ^Onor Off.

Press the OK options button.

You can divert all incoming

calls to another number where

you can be reached.

Enter the telephone number

you want your calls diverted to.

Press the OK options button.

You can divert calls:

You will hear a Network

message confirming your

divert request.

• All calls– calls are put

straight through to the number

you have set.

Press the RED PHONE button

until you reach the idle display.

• ^{No answer}– calls are

forwarded if your phone is

not answered.

• ^{When busy}– calls are

forwarded if your phone is

engaged.

Press the MENU options button.

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Additional features

Press the OK options button.

Display shows Entry Saved.

Voice Mail

You can set the 1 button as a quick

access button to either the answering

machine or your voice mail service if you

have Call Minder or another network

messaging service on your telephone line.

Press the RED PHONE button

until you reach the idle display.

To set up quick access to

your Voice Mail service when

behind a switchboard e.g.

Meridian Mail

To set one-touch access to

your messages

Follow the steps previously

given, but when you come to

enter the telephone number of

your messaging service, you

will need to follow the example

below:

Press the MENU options button.

Press the DOWN navigation

button until the display shows

Voice Mail.

Press the OK options button.

Enter the access number for

your messaging service,

e.g. ⁷⁰⁰⁰.

The display shows ^{Set Key 1}.

Press the OK options button.

The display shows ^Network

^Mailboxor Answering Machine.

Press and hold the RECALL

button until

is displayed to

enter a pause in the dialling

sequence.

Press the OK options button.

To select either Network

Enter your extension number,

followed by a hash, e.g. ^{1234 #}.

Mailbox or Answering Machine.

IF Network Mailbox is selected:

Press and hold the RECALL

Enter the telephone number

of your messaging service.

For example, 1571 to access the

‘BT Answer’ voice mail service.

button until

is displayed to

enter another pause in the

dialling sequence.

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Call Director

Enter your PIN followed by a

hash, e.g. 000000 #.

If you have more than one handset

registered to the base station, external

callers can directly dial a specific

handset.

The entire number should

look like this:

7000P1234#P000000#

Press the OK options button.

After dialling your phone number, the

caller is asked to select the number of

the person they wish to speak to or

they will hear your personal Call

Press the RED PHONE button

until you reach the idle display.

Director announcement. They will have

5 seconds to dial the internal handset

number. If no one answers, then the

answering machine will pick up the call

after the specified ring delay, if the

answer machine is set to ON. However,

even though only the specified handset

will ring, the call will be displayed and

can be answered by any handset

Note

If you store your security PIN as part

of the quick access number, anyone

with access to the handset will be able

to retrieve your messages.

To retrieve messages from

your Voice Mail service

registered to the base by pressing the

GREEN PHONE button.

Press and hold down the

1 button.

For Call Director to work you must

switch the feature on and you will need

to record an announcement.

When set up it will take you into

your message service. If during

the set up you entered your

security PIN as well as the

telephone number you will be

taken quickly into your

To switch Call Director on

and off

messages. If the security PIN

was not included you will have

to enter this number now,

Press the MENU options

button.

Press the DOWN button

until the display shows Base

Settings.

followed by a

You will then be taken into

your messages.

Press the OK options button.

Press the RED PHONE button

until you reach the idle display.

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Press the OK options button.

Press the DOWN button

until the display shows Call

^Director.

Display shows

Call Director Activation.

Press the OK options button.

Press the DOWN button

until the display shows Record

^Announcement.

Display shows

Call Director Activation.

Press the OK options button.

Press the OK options button to

switch on or off. The tick

indicates that Call Director is

switched on.

Display shows ^{Press OK}

^{Speak after tone}.

Press the OK button. You will

hear a tone.

Press and hold the RED

PHONE button to return to the

idle screen.

Speak your announcement into

the handset. When you have

finished, press the OK button.

To record a Call Director

announcement

Your announcement will be

played back to you.

You can record your own

personal Call Director

announcement, a typical

To play your Call Director

announcement

announcement could be, ‘To

speak to John, press 1, to speak

to Anne, press 2,’ or you can use

the pre-recorded announcement.

Press the MENU options

button.

Press the DOWN button

until the display shows Base

^Settings.

Press the MENU options

button.

Press the DOWN button

until the display shows Base

^Settings.

Press the OK options button.

Press the DOWN button

until the display shows Call

^Director.

Press the OK options button.

Press the DOWN button

until the display shows Call

^Director.

Press the OK options button.

Display shows

Call Director Activation.

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Press the DOWN button

until the display shows Play

^Announcement.

Press the OK options button.

Your announcement will be

played back to you.

To delete your Call Director

announcement

Press the MENU options

button.

Press the DOWN button

until the display shows Base

^Settings.

Press the OK options button.

Press the DOWN button

until the display shows Call

^Director.

Press the OK options button.

Display shows

Call Director Activation.

Press the DOWN button

until the display shows Delete

^Announcement.

Display shows ^Delete.

^{Are you sure?}.

Press the OK options button

to confirm.

Press and hold the RED

PHONE button to return to the

idle screen.

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Handset settings

You can choose a range of settings to suit your

personal preferences.

Press the LEFT or RIGHT

navigation button to set the

volume level you want.

To change the earpiece volume

and handsfree volume

Press the OK options button to

confirm and save the settings.

You can choose from:

• 3 earpiece volume levels

• 5 handsfree loudspeaker

volume levels.

Press the RED PHONE button

until you reach the idle display.

Press the MENU options button.

To set the ringer volume

and melody

Press the DOWN navigation

button until the display shows

Audio Settings.

You can choose from:

Press the OK options button.

• 5 ringer volumes (original

setting = 3)

• Crescendo ring (increasing

volume)

• Ringer off

• 10 ringer melodies

The display shows Earpiece

^Volume.

Press the OK options button.

You hear the current earpiece

volume.

Press the LEFT or RIGHT

navigation button to set the

volume level you want.

Press the MENU options button.

Press the DOWN navigation

button until the display shows

Audio Settings.

Press the OK options button.

Press the DOWN navigation

button to select the handsfree

volume.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Ringer Volume.

Press the OK options button.

You hear the current handsfree

volume.

Press the OK options button.

You hear the current ringer

volume.

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Press the LEFT or RIGHT

navigation button to set the

ringer level you want.

To change the display

language

Press the OK options button.

Press the MENU options button.

Press the DOWN navigation

button to select the ringer

melody.

Press the DOWN navigation

button until the display shows

Handset Settings.

Press the OK options button.

Select whether external calls or

internal calls:

Press the DOWN navigation

button until the display shows

Language.

Press the OK options button.

Press the UP or DOWN

navigation button to set the

ringer melody you want.

The melody is played and its

number shown.

Press the OK options button.

Press the DOWN navigation

button to display the language

you want.

Press the OK options button

to confirm.

Press the OK options button to

confirm and save the settings.

Press the RED PHONE button

until you reach the idle display.

is displayed next to the

Set melody.

Press the RED PHONE button

until you reach the idle display.

Shortcut button

If you want to switch the handset

ringer off quickly you can also press

and hold the

button. The

icon is displayed. To turn the handset

ringer back on press and hold down

the

button again and the symbol

will disappear.

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Alarm clock

Note

The alarm will only sound if the

handset is in idle mode. The alarm

will not sound if the Room Monitor

function is being used.

You can use your handset as an alarm

clock. You must set the date and time

before the alarm will work. The alarm will

ring daily until the setting is turned off.

To set the alarm

To stop the alarm ringing

Press the ALARM CLOCK

options button.

When the alarm goes off it

sounds like an incoming call

and lasts for about 30 seconds.

The display will also show

< < < Alarm Clock > > >flashing.

Display shows ^{Alarm Clock}.

Press the OK options button.

Display shows ^{Enter alarm}

^timeand the first digit of the

time will be flashing.

Press any button to switch the

alarm off.

Enter the time you want the

alarm to go off at.

To cancel the alarm setting

Press the OK options button.

The alarm will ring daily until

you cancel the setting.

Use the UP/DOWN navigation

button to select am/pmif in 12

hour mode.

Press the ALARM CLOCK

options button.

Press the OK options button.

Display shows ^{Alarm Clock}

Display shows ^{Entry Saved}.

with a

above the OK

options button.

Press the RED PHONE button

until you reach the idle display.

Press the OK options button.

The

icon will be displayed

You will hear a tone and the

will disappear. Press the

RED PHONE button until you

reach the idle display.

in the top right of the handset

display to indicate that the

alarm has been set.

The

icon will have

disappeared from the top of

the handset display.

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Press the OK options button.

Appointment call

Display shows <Enter Text>.

You can use your handset to remind

yourself of an appointment. You can set

the time and date of the appointment

and enter a name for it. The alarm will

ring on the time and date you have set.

Enter a name for the

appointment, e.g. Dentist,

using the keypad letters.

Press the OK options button.

Display shows ^{Entry Saved}.

Press the RED PHONE button

to return to the idle display.

To set the appointment call

The

icon will be displayed

Press the MENU options

button.

in the top right of the handset

display to indicate that the

appointment has been set.

Press the DOWN navigation

button until the display shows

Calender/Clock.

Note

Press the OK options button.

Your handset will only display an

appointment if the handset is in idle

mode. An appointment will not be

displayed if the Room Monitor function

is being used or if a call is in progress.

Display shows ^{Set Appointment}.

Press the OK options button.

Display shows ^{Enter Date:}

and the first digit is flashing.

Enter the day and month of

the appointment, e.g . for 20th

May enter ^20.05.

Press the OK options button.

Display shows ^{Enter Time:}

and the first digit is flashing.

Enter the hours and minutes

of the appointment.

Press the OK options button.

Use the UP/DOWN navigation

button to select am/pmif in 12

hour mode.

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To stop the appointment call

alarm ringing

To switch off your handset’s

beeps and tones

When the alarm goes off it

You can switch off and on:

sounds like an incoming call

and lasts for about 30 seconds.

The display will also flash the

name of the appointment.

• Key beeps when you press

each button on your handset

• Confirmation beeps when you

have finished making a setting

or action on your handset.

• Battery Low warning beep.

You can also set this to sound

only during a call.

Press the OK options button to

switch the alarm off.

Press the MENU options button.

To cancel a set

appointment call

Press the DOWN navigation

button until the display shows

Audio Settings.

Press the MENU options

Press the OK options button.

button.

Press the DOWN navigation

button until the display shows

Advisory Tones.

Press the DOWN navigation

button until the display shows

Calender/Clock.

Press the OK options button.

Press the OK navigation

button to switch the key tones

On or Off.

Display shows ^{Set Appointment}

with a

underneath it.

Press the OK options button.

Press the DOWN navigation

button to move to the next line.

You will hear a tone and the

will disappear to indicate

that the appointment has been

cancelled.

Press the OK options button.

Press the UP or DOWN

navigation button to switch the

battery low beep On or Off or to

sound only during a call.

Press the RED PHONE button

until you reach the idle display.

Press the OK options button to

confirm the settings.

The

icon will have

disappeared from the top of

the handset display.

Press the RED PHONE button

until you reach the idle display.

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To switch auto talk on or off

To reset a handset

When you receive a call, you

can answer it simply by lifting

the handset off the base station.

This is called auto-talk. When

you switch auto-talk off, you

answer all calls by pressing

the GREEN PHONE button.

You can restore a handset to

its factory settings.

The handset’s Registration,

the Directory and the Calls list

are not affected.

Press the MENU options button.

Press the DOWN navigation

button until the display shows

Handset Settings.

Press the DOWN navigation

button until the display shows

Handset Settings.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Reset Handset.

The display shows ^Auto

^Answer.

Press the OK options button.

indicates auto talk is

The display shows ^{reset to}

default?

switched on. Press the OK

options button again to switch

auto-talk off.

Press the OK options button to

confirm reset.

Press the RED PHONE button

until you reach the idle display.

The settings after a reset will be:

Ringer volume

Ringer melody

Auto talk

Battery low beep

Room monitor level

Time control

off

high

off

Display language

Redial list

English

deleted

Press the RED PHONE button

until you reach the idle display.

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Press the OK options button.

ᮤ

Press the C options button

To switch keyguard on and off

ᮤ

to delete the old name.

You can lock the keypad so that

it cannot be used accidentally

while carrying it around.

Enter the name you want (see

page 17).

Press the OK options button to

confirm.

Press and hold the button.

When the keyguard is

Press the RED PHONE button

switched on, the display will

until you reach the idle display.

show the

icon.

Press and hold the button to

switch the keyguard off.

Note

This name will only appear in the

internal list of handsets.

To give a handset a name

rather than a number

The handsets when registered

are assigned numbers e.g. INT1.

You can give the handset a

name instead of a number to

match the user or location,

e.g. ^Anneor Office.

To change the internal number

of a handset

Your handsets are automatically

assigned internal numbers

between 1-6. You can change

these numbers.

The name can be up to 10

characters long.

INT

Press the INT options button

INT

Press the INT options button

to enter the internal call menu.

to display the list of handsets.

Press the UP or DOWN

navigation button to select the

handset you want.

Press the UP or DOWN

navigation button to select the

handset you want to change

the name or number of.

Press the MENU options

button.

Press the DOWN navigation

button to display ^Change

Handset Name.

Edit Handset No. is displayed.

Press the OK options button.

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• The handsets are registered to

different bases but are both set to

Best Base.

Enter an available number.

If the number is already

assigned to another handset

you hear a beep. Select another

number.

• One of the handsets is not registered

and the other handset is registered as

Best Base.

If required, press the UP or

DOWN navigation button to

select another handset and use

the keypad to change the

number.

• Neither handset is registered.

To switch walk and talk mode

on and off

Press the OK options button

to confirm.

To switch walk and talk on:

Press the RED PHONE button

until you reach the idle display.

Press the MENU options

button.

Press the DOWN navigation

button until the display shows

Additional Features.

Walk and talk

Press the OK options button.

If you have more than one Diverse 5300

handset then you can use the walk and

talk mode. This allows two handsets to

communicate with each other outside

the range of the base station. When they

are out of range, however, they cannot

receive external calls. The maximum

range between the communicating

handsets is 300 metres outdoors in

ideal conditions. Please note that

batteries are used more quickly in walk

and talk mode.

Display shows ^{Room Monitor}.

Press the DOWN navigation

button until the display shows

Walk and Talk.

Press the OK options button.

You will hear a tone and the

display will show ^{Walk and Talk}.

To switch walk and talk off:

Press the MENU options

button.

Communication between two handsets is

possible when:

Display shows Walk and Talk

^Off.

• Both handsets are registered to the

same base and have currently

selected that base.

Press the OK options button.

The display will return to the

idle screen.

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Room monitor

To use walk and talk

You can use a handset as a room monitor.

If a certain noise level is reached, for

example a baby crying, the handset will

automatically dial an internal or external

number which you have set.

To call a handset:

When you have switched walk

and talk mode on for at least

two handsets as shown on

page 48:

The following points should be considered

when using the room monitor:

Press the GREEN PHONE

button.

• If you store an external number that

has an answering machine connected,

it should be switched off.

Display will show ^{Walk and Talk}

Call to all

All handsets that are in walk

and talk mode will be called.

The connection will be made

with the first handset to

• Make sure Call barring is not set.

• Any incoming calls on the handset

being used as the room monitor will

not ring at the handset, however,

the display will show when you have

a call.

answer the walk and talk call.

To answer a call:

Press the GREEN PHONE

button to take the call.

• The battery power is used up more

quickly. If using for long periods of

time it may be advisable to place the

handset in the base to ensure that the

battery does not run out.

To end a call:

Press the RED PHONE button.

• When an external number is called it

will ring for approximately 90 seconds

but room monitor calls to an internal

number are unlimited.

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To enter an external or

internal number for your

room monitor call

To set the room monitor

sensitivity level

Press the MENU options

button.

Press the MENU options

button.

Press the DOWN navigation

button until the display shows

Additional Features.

Press the DOWN navigation

button until the display shows

Additional Features.

Press the OK options button.

Display shows ^{Room Monitor}.

Press the OK options button.

Display shows ^{Room Monitor}.

Press the OK options button.

Display shows Call

Internal

Press the DOWN navigation

button until the display shows

Level.

Either:

To enter an internal number:

Press the OK options button.

Use the UP/DOWN navigation

button to select either Lowor

High.

Enter the internal handset

number.

Press the OK options button.

Or:

Press the OK options button.

will be displayed to

indicate that the level has

been set.

To enter an external number:

Press the DOWN navigation

button to scroll to Call

External

Press the RED PHONE button

until you reach the idle display.

and press the OK options

button.

Display shows <Enter Number>

Enter the telephone number.

Display shows Entry Saved

and then Room Monitor set to:

with the last four digits of the

telephone number.

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To switch the room

monitor off

Press the MENU options

button.

Display will show

Room Monitor off.

Press the OK options button.

To switch the room monitor

off from another phone

When you are called by the

room monitor you can switch

off the room monitor from

that phone.

Answer the call.

Press the 9 and button.

The room monitor will be

switched off.

9^wxyz

Note

The other room monitor functions,

e.g. no ringer will remain until you

press the MENU options button and OK

options button on the handset that is

set to room monitor.

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Base station settings

Press the OK options button to

save the new PIN.

Base station PIN (Personal

Identification Number)

Press the RED PHONE button

until you reach the idle display.

Your base station PIN has a default

setting of 0000but you may want to

change this to prevent unauthorised use

of the handset(s).

To reset the base

If you change your PIN keep a record of

the new number by writing it in the

space provided on page 9.

You can restore a base station

to its factory settings.

Resetting the base will not affect

the system PIN or handset

registration.

Press the MENU options button.

To change the base station PIN

Press the DOWN navigation

button until the display shows

Base Settings.

Press the MENU options button.

Press the DOWN navigation

button until the display shows

Base Settings.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Base Reset.

Press the OK options button.

Select ^{System PIN}.

Press the OK options button.

Enter the current PIN

(original setting = ⁰⁰⁰⁰.)

Enter the current PIN

(original setting = ⁰⁰⁰⁰).

Press the OK options button.

Display shows ^resetto

default?

Enter the new PIN.

Press the OK options button.

Press the OK options button to

confirm reset.

Repeat the new PIN to confirm.

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The settings after a reset will be:

Calls list deleted

Handset names INT 1- INT 6

To set repeater mode

You can extend the range of

your base station by purchasing

a BT Diverse repeater. This

boosts the signal and allows

you to use your handset

Dialling mode

Flash time

Prefix

tone

100ms

deleted

3secs

Pause after prefix

SMS provider Pre-set number

further away from the base

station. If you want to use a

BT Diverse repeater, you must

switch this mode on.

number

switched on

SMS incoming

and outgoing lists

Voice mail

deleted

Press the MENU options button.

Press the RED PHONE button

until you reach the idle display.

Press the DOWN navigation

button until the display shows

Base Settings.

Note

Press the OK options button.

The

icon beside Repeater mode

shows that it is ON.

Press the DOWN navigation

button until the display shows

Additional Features.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Repeater Mode.

Press the OK options button.

Display shows Change

^{repeater setting}.

Press the OK options button.

The message states “Please

wait”. The phone will return

to the main idle screen

automatically.

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Setting up and

personalising your

answering machine

You can operate your BT Diverse 5350

Outgoing messages

answering machine from:

• The base unit

The outgoing message is the greeting

a caller first hears when the answering

machine picks up their call. Your BT

Diverse 5350 gives you a choice of

2 outgoing messages, one for ‘Answer

and Record mode’ and one for ‘Answer

Only mode’:

• The handset

• Remotely from any external

Touchtone^TMtelephone.

The factory setting for the answering

machine is ON, so you can use it as

soon as you have charged up your BT

Diverse 5350. Your callers will be

greeted with a pre-recorded outgoing

message ‘Hello, your call cannot be

taken at the moment, so please leave

your message after the tone’.

Answer and Record

The pre-recorded outgoing message for

Answer and Record mode is:

“Hello, your call cannot be taken at the

moment, so please leave your message

after the tone”.

You will need to set the date and time

(if you have not already done so) so

that you will know when each message

was received. You can set the date and

time manually (see page 14) or if you

have subscribed to your network’s

Caller Display service, the date and

time will be set automatically as soon

as you receive your first call.

If you wish, you can record your own

outgoing message. See ‘To record your

own outgoing message’, on page 55.

When the answering machine takes a

call, your BT Diverse 5350 will play

your Answer and Record message and

then your caller can leave a message.

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Answer Only

To record your own outgoing

message

There is no pre-recorded message for

Answer Only so you will need to record

your own, remembering to tell your

caller that they will not be able to leave

a message. See ‘To record your own

outgoing message’, opposite.

Note

The minimum outgoing

message length is 4 seconds

and the maximum length is

2 minutes and 50 seconds.

When the answering machine takes a

call, your BT Diverse 5350 will play

your Answer Only message but will not

allow your caller to leave a message.

If you record a message of less

than 4 seconds, the display

shows Recording too short!

If you pause during recording

for longer than 2 seconds

recording is stopped.

Press the MENU options

button.

Press the DOWN button until

the display shows Voice Mail.

Press the OK options button.

Press the DOWN button

until the display shows

Announcements.

Press the OK options button.

The display shows

Record Announcement.

If you want to record a message

for Answer and Record:

Press the OK options button.

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If you want to record a message

for Answer Only:

To play your outgoing

message

Press the DOWN button until

the display shows ^Record

^{Announce Only}and then press

the OK options button.

Press the MENU options

button.

Press the Down button until

the display shows Voice Mail.

The display shows

Press “OK” Speak after tone.

Press the OK options button.

Press the OK options button

to confirm you are ready to

record your message.

Press the DOWN button

until the display shows

Announcements.

After you hear the short beep,

speak your outgoing message

clearly into the handset.

Press the OK options button.

Press the DOWN button until

the display shows Play

^Announcement, to play your

Answer and Record message.

To stop recording press the

OK options button.

The display shows ^Recording

^saved, you hear a confirmation

tone and your message is

played back to you.

Press the DOWN button again

to display Play Announce Only

to play the Answer Only

message.

Note

To cancel recording at any

time, press the

Press the OK options button.

button.

You will hear your outgoing

message via the loudspeaker.

If you cancel while recording:

In Answer and Record mode

– the display will show

Announcement deleted!and

the pre-recorded outgoing

message will be used again.

Note

If you have not recorded an

Answer Only outgoing

message the display will

show Announce only not

available!

In Answer Only mode – the

display will show Announce

only not available!

Press and hold the RED

PHONE button to return to the

idle screen.

Press and hold the RED

PHONE button to return to the

idle screen.

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To select the outgoing

message your callers will hear

Note

If you have not recorded an

Answer Only outgoing

message the display will

show Announce only not

available!

Press the MENU options

button.

Press the Down button until

the display shows Voice Mail.

Press and hold the RED

PHONE button to return to the

idle screen.

Press the OK options button.

Press the DOWN button

until the display shows

Announcements.

To delete your outgoing

message

Press the OK options button.

Press the DOWN button until

the display shows Set Answer

^Mode.

If you delete your own outgoing

message:

Press the OK options button.

In Answer and Record mode –

The display shows

Answer and Record.

The pre-recorded outgoing

message is automatically

reinstated.

To select Answer and Record:

Press the OK options button,

In Answer Only mode –

shows Answer and

The answering machine

switches itself off.

Record mode is selected.

Press the MENU options

button.

To select Answer Only:

Press the Down button until

the display shows Voice Mail.

Press the DOWN button again

to display Announce Only.

Press the OK options button.

Press the DOWN button

until the display shows

Announcements.

shows ^{Answer Only}

mode is selected.

Press the OK options button.

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Press the DOWN button

until the display shows

Answer Delay

Delete Announcement.

Answer delay sets the number of times

your BT Diverse 5350 will ring before

the answering machine picks up a call

and starts playing the outgoing

message.

If you want to delete the Answer

and Record Message:

Press the OK options button.

You can choose for the answering

machine to pick up immediately, after

10 seconds, after 20 seconds (pre-set

setting) or after 30 seconds. You can

also select ‘Auto’ which is the Time

Saver setting.

If you want to delete the Answer

Only message:

Press the DOWN button

again to display

Delete Announce Only.

Then, press the OK options

button.

Time Saver can save you the cost of a

call when you want to ring in to find out

if you have new messages.

The display shows

Delete Are you sure?

• If your answering machine answers

after 10 seconds, you have new

messages.

Press the OK options button to

confirm.

• If it answers after 20 seconds, you do

The display shows

Announcement deleted!

not have new messages.

Press and hold the RED

PHONE button to return to the

idle screen.

So if you wait for approx. 15 seconds,

you can end the call without the cost of

being connected, knowing you have no

new messages.

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To change the answer delay

setting

Setting the message length

You can specify the time limit your

callers have to leave a message. The

choices are 30 seconds, 60 seconds,

120 seconds (this is the factory setting)

or Maximum (remaining record time).

Press the MENU options

button.

Press the DOWN button until

the display shows Voice Mail.

Press the OK options button.

To adjust the message length

Press the DOWN button until

the display shows Ring Delay.

Press the MENU options

Press the OK options button.

button.

Press the UP or DOWN button

to select the setting you want

– Immediately, 10 sec, 20 sec,

30 secor Auto.

Press the DOWN button until

the display shows Voice Mail.

Press the OK options button.

Press the DOWN button until

the display shows Records.

Press the OK options button to

confirm.

Press the OK options button.

is shown next to the

The display shows ^Message

^Length.

selected answer delay setting.

Press and hold the RED

PHONE button to return to the

idle screen.

Press the OK options button.

Press the UP or DOWN button

to select the required message

length – Maximum, 30 sec,

60 secor 120 sec.

Press the OK options button to

confirm.

is shown next to the

selected message length.

Press and hold the RED

PHONE button to return to the

idle screen.

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Press and hold the RED

PHONE button to return to the

Call screening

idle screen.

From your base station or handset, you

can listen in to a caller leaving their

message. This feature can be switched

on or off on either the handset or on

the base station. The factory setting

is on.

Note

During a call you can switch off call

screening by pressing the RED PHONE

button.

To use call screening

Quick access button setting

Press the MENU options

Your BT Diverse 5350 comes preset so

that you can quickly access your

answering machine messages by

pressing the ENVELOPE button.

button.

Press the Down button until

the display shows Voice Mail.

Press the OK options button.

If you have Call Minder or a Network

Messaging Service set up on your BT

Diverse 5350 you may want to change

this setting, so that when you press

the ENVELOPE button you have quick

access to your mailbox, instead of to the

built-in answering machine. For more

information on Voice Mail, see page 37.

Press the DOWN button

until the display shows Call

^Screening.

Press the OK options button.

The display shows Handset.

To switch the Handset

Loudspeaker ON or OFF:

Press the OK options button.

shows when call

screening is set to ON.

To switch the Base Loudspeaker

ON or OFF:

Press the Down button until

the display shows Base.

Press the OK options button.

shows when call

screening is set to ON.

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Using the BT Diverse

5350 answering machine

via the base unit

To switch the answering

machine on and off

Note

If the answering machine is being

operated from the handset or it

is recording a message, it cannot

be operated from the base at the

same time.

OGM

Ans

On/Off

Press the ANSWERING

MACHINE button to switch

ON or OFF.

When you switch the answering

machine ON:

You can operate and use the main

answering machine functions via the

buttons on the base, when the handset

is in standby mode.

The ANSWERING MACHINE

button lights up and the

available recording time is

announced.

For more advanced functions you will

need to refer to the instructions in the

section ‘Using the BT Diverse 5350

answering machine via the handset’.

In idle mode, the handset

display shows the

icon.

When you switch the answering

machine OFF:

Vol

–

The ANSWERING MACHINE

button light goes out and the

icon disappears from the

handset display.

ᮤᮤ

ᮣᮣ

ᮣ

Ⅲ

OGM

Ans

On/Off

Del

Page

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New message indicator

To adjust the loudspeaker

volume during playback

If you have a new message stored on

your answering machine, the

ANSWERING MACHINE button light

on the base will flash to alert you.

This will still happen, even when the

answering machine is switched off.

Press the – button to decrease

the volume.

–

Press the + button to increase

the volume.

To playback messages

ᮣ

✔

Ⅲ

Press the

button.

During playback:

ᮤ

Press the button to repeat

the current message.

ᮤᮤ

ᮤ

Press the button twice to

skip back to the previous

message.

ᮣ

Press the button to play the

ᮣᮣ

next message.

ᮣ

Press the button twice to

skip forward to the message

after next.

ᮣᮣ

ᮣ

✔

Press the

playback.

button to stop

ᮣ

Ⅲ

Press the DEL button to delete

Del

the current message.

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Using the BT Diverse

5350 answering machine

via the handset

When you switch the answering

machine ON:

Note

If the answering machine is being

operated from the base or it

is recording a message, it cannot

be operated from the handset at the

The ANSWERING MACHINE

button lights up and the

available recording time is

announced.

same time.

In idle mode, the display shows

the

icon.

When you switch the answering

machine OFF:

To switch the answering

machine on and off

The ANSWERING MACHINE

button goes out and the

icon disappears from the

display.

Press the MENU options

button.

To interrupt a call

Press the DOWN button until

the display shows Voice Mail.

Press the OK options button.

If a caller is leaving a message,

you can interrupt and take the

call at the handset.

Press the DOWN button until

the display shows Answer

^Machine.

While the caller is leaving their

message:

Press the OK options button.

The display will show a

when the answering machine

is set to ON.

Press the GREEN PHONE

button. The machine stops

recording and you can talk to

your caller.

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Playback begins with the first

Note

new message. At the start of

each message, the number of

the message and the day and

time the message was received

are announced.

If 2 or more seconds have already

been recorded when you take the call,

the call will still be displayed as a

new message.

When all new messages have

been played, old messages will

follow.

New message indicator

If there are no new messages,

just the old messages will play

back.

If you have a new message stored on

your answering machine, the

icon

on the handset display will flash to alert

you. This will still happen, even when

the answering machine is switched off.

At the end of all messages,

you hear the end of messages

tone.

Once you have played back a

message it is classed as an

‘old’ message.

Playing messages

To listen to your messages

Answering machine operation

during playback:

To pause playback:

Press the ENVELOPE button.

Press the MENU options button,

‘Pause’ is announced and the

display shows Continue.

Press the DOWN button until

the display shows e.g.

^{Answering Mach. 01+04}.

Press the OK options button to

resume playback.

• The first 2 digits (e.g. ⁰¹)

refer to the number of new

messages saved.

To change the playback volume:

Press the MENU options button,

‘Pause’ is announced and the

display shows Continue.

• The last 2 digits (e.g. ⁰⁴)

refer to the number of old

messages saved.

Press the DOWN button until

the display shows Volume.

Press the OK options button.

Your message(s) will be

played back to you over the

handset loudspeaker.

Press the OK options button.

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Press the LEFT or RIGHT

Press the MENU options button.

button to decrease or increase

the volume.

‘Pause’ is announced.

Press the DOWN button until

the display shows Delete all.

To repeat the current message:

Press the UP button.

Press the OK options button.

The display shows ^Really?

Press the OK options button.

To skip back to the previous

message:

Press the UP button twice.

To play the next message:

Press the DOWN button.

Deletedis displayed and

‘Messages deleted’ is announced.

Press and hold the RED

PHONE button to return to the

idle screen.

To skip forward to the message

after next.

Press the DOWN button twice

To record a memo message

To delete the current message.

ᮤ

Press the C options button.

You can record a memo that

other users can listen to and

delete just like a message that

has been received.

Message deleted!is displayed

and announced.

Press and hold the RED

PHONE button to return to the

idle screen.

Press the MENU options

button.

Press the DOWN button until

Note

the display shows Voice Mail.

If playback is stopped for more than a

minute the answering machine returns

to the idle screen.

Press the OK options button.

Press the DOWN button

until the display shows

Record Memo.

To delete all messages

Press the OK options button.

Display shows ^{Press OK.}

^{Speak after tone}.

You can only delete old

messages, so you must listen

to your messages before you

can delete them.

Press the OK button and

speak your message.

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Press the OK button to stop

recording.

The display shows Entry

^Savedand you hear a

confirmation tone.

Note

Playback then resumes

automatically.

If you press the RED PHONE button

while recording a memo, the recording

will be cancelled and the memo will

not be saved.

Operating the answering

machine using voice

activation

To copy a telephone number

of a message to the directory

You can use voice commands to control

message playback. To use voice activation

you must switch the voice prompts

feature on. Four users (User 1 to 4) can

store a recording of the commands

Delete, Forward and Back. When

recording you must speak all 3 commands

in the above order.

During message playback:

Press the MENU options

button.

‘Pause’ is announced.

Press the DOWN button

until the display shows

Copy to Directory.

To record your voice

commands

Press the OK options button.

The display shows the callers

telephone number.

Press the MENU options

button.

Press the OK options button.

Press the DOWN button until

the display shows Voice Mail.

The display show

<Enter Name>.

Press the OK options button.

Enter a name using the

keypad.

Press the DOWN button

until the display shows Voice

^Prompts.

Press the MENU options

button .

Press the OK options button.

The display shows

Save Entry.

Display shows ^{Record Word}.

Press the OK options button.

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BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Display shows Record Word:

Press the DOWN button

until the display shows Voice

^{Select User}.

^Prompts.

Press the OK options button.

Press the UP/DOWN button

to select the User you want

(User 1-4).

Display shows ^{Record Word}.

Press the DOWN button

until the display shows Voice

^Control.

Press the OK options button.

Display shows ^{Press OK.}

^{Speak after tone}.

Press the OK options button

to switch on and off. The tick

indicates that the feature is

switched on.

Press the OK options button.

You will be prompted to speak

the words Delete, Forward

and Back. You will be asked to

repeat the command each

time. If the command sounds

too different the prompt will

ask you to speak them again.

You will hear a tone to indicate

that the command has been

saved each time.

Press and hold the RED

PHONE button to return to the

idle screen.

To operate the answering

machine using voice activation

Whilst playing messages using

the handset:

Press and hold the RED

PHONE button to return to the

idle screen.

Press and hold the GREEN

PHONE button.

The loudspeaker will come on

and you will hear a tone.

To switch the voice prompts

on and off

Speak your command (Delete,

Forward or Back). If deleting a

message, you will be asked to

repeat the word Delete to

confirm deletion.

Press the MENU options

button.

Press the DOWN button until

the display shows Voice Mail.

Press the OK options button.

BT Diverse Helpline – 08457 908 070

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Remote access

You can operate your answering

When you end the call, your

answering machine will be

switched on.

machine from any external Touchtone^TM

phone by phoning your BT Diverse 5350

and entering your base station PIN.

Using this code prevents other people

from accessing your answering machine

functions without your permission.

To access and play your

answering machine messages

from another phone

IMPORTANT

Dial your telephone number.

You must change the base station

PIN from the Original setting of 0000

for your remote access to function.

See ‘To change the base station PIN’,

page 52.

When you hear your outgoing

message:

9^wxyz

Press the 9 button.

Enter your base PIN.

Your machine tells you

whether you have any new

messages. The messages are

now played back.

To switch on your answering

machine from another phone

If you forget to switch your

answering machine on, you

can do it from another phone.

To control the answering machine

functions during playback:

To repeat the current message.

Press twice to skip back to

previous message.

Dial your telephone number

and let the phone ring for

approximately 1 minute.

abc

To pause/resume playback.

When you hear the

announcement ‘Please enter

PIN’. Enter the base PIN

(must be changed from 0000).

To skip forward to the next

message.

3 ^def

Press twice to skip to the

following message.

The recording time left will be

announced. Any messages are

played back to you.

To delete the current message.

BT Diverse Helpline – 08457 908 070

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Using additional

handsets and bases

Up to six handsets can be registered

Registering additional

handsets

and operated from the BT Diverse 5350

base station. This allows you to make

an internal call between two handsets

while a third is making an external call.

If you purchase new handsets to use

with your current BT Diverse 5350,

they will not be pre-registered to a base

station. You will need to do this before

you can use them.

INT

✔

3 ^def

6 ^mno

9^wxyz

abc

3 ^def

6 ^mno

9^wxyz

abc

ghi

jkl

ghi

jkl

7^pqrs

tuv

7^pqrs

tuv

To register a new BT Diverse

5300 handset to a 5350 base

station

BT Diverse 5350

INT

✔

3 ^def

6 ^mno

9^wxyz

Vol

3 ^def

6 ^mno

9^wxyz

abc

–

ghi

jkl

For this method of registration

your handset must be a

BT Diverse 5300.

7^pqrs

tuv

ᮤᮤ

ᮣᮣ

ᮣ

Ⅲ

OGM

Ans

On/Off

Del

Page

Place your handset in the base

station.

INT

✔

Ensure that the handset is

switched on.

3 ^def

6 ^mno

9^wxyz

3 ^def

6 ^mno

9^wxyz

abc

ghi

jkl

7^pqrs

tuv

After about 1 minute, the

handset’s internal number will

be displayed, e.g. ^{INT 2}.

Each handset can only be registered

with one base at a time.

The next available internal

number (2-6) has been

automatically assigned to the

handset.

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BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

If the base station is a

Note

BT Diverse 5310 or 5350 base

press the PAGE button for

approximately three seconds.

Page

If all internal numbers have been

assigned then the internal number 6

will be re-assigned.

After approximately one minute

the handset will display its

internal number. The handset

is now registered and the

handset display will return to

the idle screen.

You can change the internal handset

number if you wish, see page 47.

To manually register a

BT Diverse 5300 handset to

another base station

If the base is not a 5310 or

5350 you will need to follow

the user guide for the base

station you are registering the

5300 handset to.

If you want to register your

handset to another base station

you will need to manually

Note

To make internal calls or page

handsets, see page 28.

On the handset to be registered:

Press the MENU options button.

Press the DOWN navigation

button until the display shows

Handset Settings.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Press the OK options button.

Enter system PIN.

Press the OK options button.

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BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

To register BT Diverse 2000/

3000/4000 series handsets

and other makes

To de-register a handset

INT

Press the INT navigation

button to display the list of

internal handsets registered

to the base.

Providing your handset is

GAP (Generic Access Profile)

compliant, you can register it

to your BT Diverse 5350 base.

Press the UP or DOWN

navigation button to select the

handset you want to de-register.

Place your handset into

registration mode according

to the instructions in its user

guide.

Press the MENU options button.

Press the DOWN navigation

button until the display shows

De-register Handset.

When the handset is in

registration mode, you will

need to press the PAGE button

Page

Press the OK options button.

located on the top of your

BT Diverse 5350 base station,

for approximately three

seconds. After a short period

of time the handset will be

registered. The BT Diverse

5350 will allocate the next

available handset number.

Enter the base station PIN

(original setting = ⁰⁰⁰⁰).

Press the OK options button.

Display shows ^de-register

handset?

Press the OK options button

to confirm de-registration.

Press the RED PHONE button

Note

to return to the idle screen.

To check that the handset has

registered successfully to the base,

press the PAGE button, all handsets

will ring.

BT Diverse Helpline – 08457 908 070

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Help

Try these solutions to the most common problems.

Problem

Possible cause

Solution

Handset not registering.

The base is not powered.

There are no batteries in the

handset.

Make sure that the power supply

is plugged in at the base and

switched on. Make sure that the

rechargeable batteries (included)

are fitted in the handset correctly.

Switch the handset off and then

back on again, place the handset

on to the base again and leave

for approx. 1 minute to try

registering again.

If this is still unsuccessful, then try a

manual registration (see page 70).

You have forgotten your base

station PIN number.

You have changed the PIN.

Try entering the default PIN (0000).

If you have changed the PIN and

cannot remember the number you

will need to contact the BT Diverse

Helpline on 08457 908070.

No display.

The handset is switched off.

Keyguard may be switched on.

Hold down RED PHONE for

1 second.

Charge or replace the batteries.

Nothing happens when you press

any button.

Hold down the button for

1 second.

No connection between handset

and base station.

Are you out of range of the base

station.

Move closer to the base station.

Handset is not registered.

Base station is not switched on.

Check the mains power is connected

correctly.

Handset on the base does not

charge.

Is the handset placed on the base

properly?

Make sure that the handset is placed

on the base or in the charger correctly.

You will hear a confirmation tone.

Are the batteries in correctly?

Check that you have put the batteries

in the right way, you will hear a

confirmation tone.

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BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Handset does not ring.

The handset ringer may be

switched off.

Hold down to switch the ringer

✱

back on.

The incoming caller’s number is

not displayed even though you

have Caller Display.

The caller’s number has been

withheld.

Caller has to allow their number to

be sent.

You keep hearing the error beep

(a descending tone).

You have pressed the wrong

button in a sequence.

Check the prompts in the display

or refer to instructions in the

user guide.

The answering machine does

not record any messages or

announcements.

Memory is full.

Delete old messages.

Playback and delete new messages.

Set the date/time, see page 13.

An answering machine message

does not have a time stamp.

The date/time is not set.

During remote operation you are

unable to access messages

You have not changed the base

station PIN.

Change the base station PIN to

allow you to access messages

from another phone.

You cannot record your voice

pattern for voice activation.

Your recordings might have

sounded too different or were

not clear enough.

Try recording again but ensure you

speak clearly and record the words

using a similar tone.

You cannot dial, or use the

answering machine via voice

activation.

Your speech or commands were

not clear enough or, you have

not recorded the voice activate

for these commands.

Try speaking more closely or, ensure

voice activation is initiated.

BT Diverse Helpline – 08457 908 070

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

General information

Within the 12-month guarantee period:

Guarantee

If you experience difficulty using the

product, prior to returning your

product, please read the Help section

beginning on page 72, or contact the

BT Diverse Helpline on 08457 908070

for assistance.

Your BT Diverse 5350 is guaranteed for

a period of 12 months from the date of

purchase.

Subject to the terms listed below the

guarantee will provide for the repair of,

or at BT’s or its agent’s discretion the

option to replace the BT Diverse 5350,

or any component thereof, (other than

batteries), which is identified as faulty

or below standard, or as a result of

inferior workmanship or materials.

Products over 28 days old from the

date of purchase may be replaced with

a refurbished or repaired product.

In the unlikely event of a defect

occurring, please follow the Helpline’s

instructions for replacement or repair.

Outside the 12-month guarantee period:

If your product needs repair after the

guarantee period has ended, the repair

must meet the approval requirements

for connection to the telephone network.

We recommend that you call the Helpline

on 08457 908070 and ask for details

of our recommended repair agents.

The conditions of this guarantee are:

• The guarantee shall only apply to

defects that occur within the 12

month guarantee period.

BT Accessories and

Replacement Items

• Proof of purchase is provided.

• The equipment is returned to BT or

its agent as instructed.

For a full range of accessories and

replacement items for BT products

please call 0870 240 5522,

or visit:

• This guarantee does not cover any

faults or defects caused by accidents,

misuse, fair wear and tear, neglect,

tampering with the equipment, or

any attempt at adjustment or repair

other than through approved agents.

• This guarantee does not affect your

statutory rights.

BT Diverse Helpline – 08457 908 070

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Technical information

Switchboard compatibility

How many telephones can you have on

the line?

Generally this telephone may be

connected to switchboards. In the event

of any difficulties please consult your

switchboard Service Provider.

All items of equipment have a Ringer

Equivalence Number (REN) which is

used to calculate the number of items

that may be connected to any one

telephone line.

To set the dialling mode

The BT Diverse 5350 (with up to 6

handsets) has a total REN of 1.

You need only adjust this

setting if your switchboard does

not operate with the pre-set

tone dialling. You can change

the dial mode to pulse dialling.

Any other instrument provided by

BT may be assumed to have a REN of

1 unless stated otherwise.

Press the MENU options button.

A total REN of 4 is allowed per telephone

line. (For example: if the BT Diverse 5350

is used in conjunction with three

extension telephones, each with a REN

of 1, then the total REN = 4)

Press the DOWN navigation

button until the display shows

Base Settings.

Press the OK options button.

Only use approved power supply item

code M-GA35-095130F.

Press the DOWN navigation

button until display shows

Additional Features.

R&TTE

This product is intended for use within

the UK for connection to the public

telephone network and compatible

switchboards.

Press the OK options button.

Display shows Dialling Mode.

Press the OK options button.

Press the DOWN navigation

button to select:

– Tone (with TBR)

– Pulse (with Earth Recall)

– Tone-Earth (tone with

Earth loop recall)

This equipment complies with the

essential requirements for the Radio

Equipment and Telecommunications

Terminal Equipment Directive

(1999/5/EC). In demonstration with

the Essential Requirement for efficient

use of the radio spectrum, the product

complies with TBR6. For a copy of the

Declaration of Conformity please

contact the BT Diverse Helpline on

08457 908070.

Press the OK options button

to confirm. The display shows

Entry Saved.

Press the RED PHONE button

until you reach the idle display.

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BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

To set the recall time

To switch temporarily from

pulse to tone dialling

You need only adjust this setting

if your switchboard requires a

different recall time to the

If you are using pulse dialling

with your switchboard but

need tone dialling to use

pre-set recall time of 100ms.

certain functions on your

BT Diverse 5350 you can switch

to tone dialling during the call.

Press the MENU options button.

Press the DOWN navigation

button until the display shows

Base Settings.

During your call:

Press the MENU options button.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Tone dialling.

Press the DOWN navigation

button until the display shows

Additional Features.

Press the OK options button.

Tone dialling is now active.

Press the OK options button.

Press the DOWN navigation

button until the display shows

Recall.

Press the RED PHONE button

until you reach the idle display.

Press the OK options button.

Note

Press the DOWN navigation

button to select the recall time

80, 100, 120, 180, 250,

300ms or 600ms.

This setting is only for the duration of

the call.

Press the OK options button to

confirm. The display shows

Entry Saved.

Press the RED PHONE button

until you reach the idle display.

Note

100ms is the standard setting for most

UK switchboards.

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BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Setting pauses

To set the duration of a pause

Note

You can set the length of a

pause that is inserted after

pressing the RECALL button.

If you want to insert a pause into a

telephone number you are storing in

your directory, start storing the

number (see page 17) and where a

pause is needed press and hold the

RECALL button, the pause is added

and stored with the number.

Press the MENU options

button.

tuv

Press the 8 button.

Press the 9 button.

Press the 1 button.

Press the 2 button.

Enter the pause length:

9^wxyz

abc

To set a pause before dialling

You can insert a pause to allow

your switchboard time to get

a line before your BT Diverse

5350 dials the number.

1 = 800ms

2 = 1600ms

3 = 3200ms

Press the OK options button to

confirm the setting.

Press the MENU options

button.

tuv

Press the 8 button.

9^wxyz

Press the 9 button.

Press the 1 button.

Enter the number for the

corresponding pause length

(e.g. 4 for 6 seconds):

1 = 1 second

2 = 2 seconds

3 = 3 seconds

4 = 6 seconds.

Press the OK options button

to confirm the setting. ‘Entry

^Saved’ is displayed.

BT Diverse Helpline – 08457 908 070

BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

Index

Call screening

Call timer

Call Waiting

Caller Display

Calling Features

Call Divert

Additional handset and bases

Alarm clock

Answering machine

answer and record

answer delay

answer only

call screening

on/off

memo

outgoing messages

delete outgoing message

message length

new message indicator

play

recording outgoing message

remote access

using via base

using via handset

voice activated operation

Caller Display

Calls list

Call Waiting

Ring Back

withhold your number

Voice Mail

61, 63

62, 64

Calls list

copy to directory

delete a call

delete complete list

dial a number from

display status of call

display time of call

view

Appointment call

Auto talk on/off

Calls

end

Base station PIN

Base station reset

Batteries

external

handsfree

holding

internal

making

on hold

receiving

redial

charging

installing

performance

replacing

warning beeps

secrecy

transferring

Beeps and tones

Belt clip

Character map

Call Director

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BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

naming

on/off

reset

Date set

Delete

all directory numbers

calls list call

complete Calls list

directory entry

messages

outgoing message

redial list

ringer

Handset settings quick guide

Handsfree

Help

62, 65

Holding calls

Internal calls

Internal number – change

De-register handset

Dialling mode