BT 1020 User Manual

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User guide  
BT Hub Phone 1020  
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This user guide provides you with all the information you need  
to get the most from your phone.  
Got everything?  
BT Hub Phone 1020 handset  
BT Hub Phone 1020 charger  
2 x rechargeable batteries  
Mains power adaptor  
This phone has been designed to work with BT Total Broadband  
and BT Broadband Talk. Before you make your first call you will  
need to set up your phone. This doesn’t take long and is easy to do.  
Just follow the simple instructions on the next few pages.  
You need to be a BT Total  
Broadband customer  
Need help?  
If you have any problems setting up or using your BT Hub Phone  
1020 please contact the Helpline on 0845 600 7030.  
You need to have a  
BT Broadband Talk account  
Alternatively, you may find the answer in ‘Help’ at the back of  
this guide.  
You need a BT Home Hub  
This user guide is relevant for a particular version of software.  
Hub Phones are upgradeable so that you can always have the  
latest features and functions. To find out if you have the latest  
version of software and how to download it you can go to the  
Please note  
Hi-Definition sound will not work  
without a BT Broadband Talk account.  
Visit bt.com to get this service if you  
don’t already have this. If you do  
already have BT Broadband Talk set  
up, the phone light on your hub will  
be steady green.  
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4
In this guide  
Getting started  
Using the phone  
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Setting up the handset . . . . . . . . . . . . . . . .7  
Standby display . . . . . . . . . . . . . . . . . . . . . .10  
Switching the handset power on/off . . . . .25  
Make an external call . . . . . . . . . . . . . . . . . .25  
Preparatory dialling . . . . . . . . . . . . . . . . . . .25  
End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .25  
Receiving calls . . . . . . . . . . . . . . . . . . . . . . .26  
Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
Handsfree calling . . . . . . . . . . . . . . . . . . . . .26  
Earpiece volume . . . . . . . . . . . . . . . . . . . . . .27  
Silence the handset ringer . . . . . . . . . . . . . .27  
Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28  
Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .28  
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
Redial a number . . . . . . . . . . . . . . . . . . . . . .30  
Delete a redial number . . . . . . . . . . . . . . . .31  
Delete the redial list . . . . . . . . . . . . . . . . . . .31  
Save a redial list number to  
Getting to know your phone  
Handset buttons . . . . . . . . . . . . . . . . . . . . . .11  
Navigating the menus . . . . . . . . . . . . . . . . .12  
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .13  
Making calls with BT Broadband Talk  
Making and receiving calls . . . . . . . . . . . . .14  
Hi Def calls . . . . . . . . . . . . . . . . . . . . . . . . . .17  
Multiple calls . . . . . . . . . . . . . . . . . . . . . . . .17  
Call quality . . . . . . . . . . . . . . . . . . . . . . . . . .19  
Call transfers . . . . . . . . . . . . . . . . . . . . . . . . .19  
Your BT Broadband Talk bill . . . . . . . . . . . . .19  
Making and receiving multiple calls . . . . . .20  
Frequently asked questions . . . . . . . . . . . . .22  
the phonebook . . . . . . . . . . . . . . . . . . . . . . .32  
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In this guide  
5
Phonebook  
BT Calling Features  
Store a phonebook entry . . . . . . . . . . . . . . .33  
Character map . . . . . . . . . . . . . . . . . . . . . . .34  
Dial a phonebook entry . . . . . . . . . . . . . . . .35  
Edit a phonebook entry . . . . . . . . . . . . . . . .37  
Store a phonebook entry  
with an assigned ring . . . . . . . . . . . . . . . . . .38  
Delete a phonebook entry . . . . . . . . . . . . . .38  
Delete all phonebook entries . . . . . . . . . . .39  
1571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . .45  
BT 118 500 . . . . . . . . . . . . . . . . . . . . . . . . .45  
Withhold number . . . . . . . . . . . . . . . . . . . . .45  
Display number . . . . . . . . . . . . . . . . . . . . . .45  
To dial a feature . . . . . . . . . . . . . . . . . . . . . .45  
Handset settings  
Adjust the earpiece volume . . . . . . . . . . . . .46  
Naming a handset . . . . . . . . . . . . . . . . . . . .47  
Auto-talk . . . . . . . . . . . . . . . . . . . . . . . . . . .48  
Beep tones . . . . . . . . . . . . . . . . . . . . . . . . . .49  
To switch key beeps On/Off . . . . . . . . . . . . .49  
To switch low battery beeps On/Off . . . . . .50  
To switch out of range beeps On/Off . . . . .51  
To change the call ringer volume . . . . . . . .52  
To change the ringtone . . . . . . . . . . . . . . . .53  
Caller Display and the calls list  
View/dial numbers in the calls list . . . . . . .40  
Save a calls list entry to  
the phonebook . . . . . . . . . . . . . . . . . . . . . . .42  
Delete a calls list entry . . . . . . . . . . . . . . . . .42  
Delete all calls list entries . . . . . . . . . . . . . .43  
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .44  
Speak to a second caller . . . . . . . . . . . . . . .44  
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6
In this guide  
Hub base settings  
Software upgrades  
Reset your BT Hub Phone 1020  
to the default settings . . . . . . . . . . . . . . . . .54  
To change the System PIN code . . . . . . . . .54  
Automatic software upgrade . . . . . . . . . . . .65  
Manual software upgrade . . . . . . . . . . . . . .66  
Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .67  
Time settings  
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68  
Setting the time . . . . . . . . . . . . . . . . . . . . . .56  
To set an alarm . . . . . . . . . . . . . . . . . . . . . . .57  
To cancel an alarm setting . . . . . . . . . . . . . .58  
To silence the alarm . . . . . . . . . . . . . . . . . . .59  
General information  
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Environmental . . . . . . . . . . . . . . . . . . . . . . .72  
Product disposal instructions . . . . . . . . . . .72  
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .73  
If you have to return your  
BT Hub Phone 1020 . . . . . . . . . . . . . . . . . .73  
Technical information . . . . . . . . . . . . . . . . .74  
R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74  
Declaration of Conformance . . . . . . . . . . . .74  
Using additional handsets  
Registering a Hub phone to  
your BT Home Hub manually . . . . . . . . . . .60  
Making internal calls . . . . . . . . . . . . . . . . . .62  
Receiving internal calls . . . . . . . . . . . . . . . .62  
Transferring calls . . . . . . . . . . . . . . . . . . . . .63  
De-register a handset . . . . . . . . . . . . . . . . .63  
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7
Getting started  
Location  
WARNING  
Do not place your BT Hub Phone 1020  
in the bathroom or other humid areas.  
You need to place your BT Hub Phone in the charger cradle  
and then place both handset and charger cradle in the BT  
Home Hub to set it up. When you are doing this you don't  
need to use the power supply provided as the handset and  
charger cradle take their power from the hub. After this you  
can place the handset and charger cradle anywhere in the  
house where there is mains power and you can then use the  
power supply provided.  
Handset range  
The BT Hub Phone 1020 has a range  
of 300 metres when there is a clear  
line of sight between the hub and the  
handset. When there is no clear line of  
sight between the hub and the  
handset, the range could be reduced  
to 50 metres. Thick stone walls can  
severely affect the range.  
You will need to place your handset and charger into the hub  
from time to time to receive updates and new services to your  
phone as your BT Hub Phone 1020 is fully upgradeable.  
Signal strength  
The icon on your handset indicates  
when you are in range.  
When it flashes, you are out of range.  
Setting up the handset  
When you move out of range of the  
base, you will hear the out of range  
tone. This tone is repeated until you  
move back into range.  
1. Remove the grey cover from  
the front of the BT Hub.  
If it does not come off easily,  
carefully apply a little  
more force.  
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8
Getting started  
2. Attach the cradle to the  
IMPORTANT  
The hub must be plugged into the  
mains power socket at all times.  
BT Home Hub.  
IMPORTANT  
You can leave your handset in the  
charging cradle attached to the BT  
Home Hub if you wish or you can locate  
your handset anywhere in your home,  
using the mains power adapter and  
charging cradle to keep the handset  
charged. Occasionally you will need to  
connect the handset to the charger  
connected to the BT Home Hub to  
receive new upgrades. You will be asked  
to do this when there is new software.  
3. Slide open the battery  
compartment on the back  
of your BT Hub Phone  
handset. Insert the 2 x AAA  
rechargeable batteries  
supplied. Slide back the  
cover to close.  
Battery symbols  
4. Place the BT Hub Phone 1020  
into the cradle on the BT  
Battery charged  
Home Hub. You should hear a  
beep when the handset has  
been placed correctly. Charge  
your handset for at least 24  
hours on first charge before  
using the phone.  
Battery half charged  
Battery low  
Battery empty  
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Getting started  
9
5. On the handset:  
Battery performance  
The charge capacity of rechargeable  
batteries will reduce with time as they  
wear out, giving the handset less  
talk/standby time.  
Screen prompts on the handset will help guide you through  
the registration process – it’s easy!  
REGISTER TO HUBwill appear on screen. Press OK.  
PRESSANDHOLDHUBBUTTONwill then appear on screen.  
Eventually they will need to be  
replaced. Please ensure you use the  
same mAh rating for battery  
replacement to the batteries that  
were provided when you received  
the handset.  
Press and hold the wireless association button on the back or  
side of the Hub for 3 seconds (the phone light on the Hub will  
then flash), then you can release the button.  
Talk/Standby time  
In ideal conditions, the handset  
batteries should give about 7 hours  
talk time or 100 hours standby.  
Press OK and place the handset in the charger connected to  
the Hub. Once the handset and charger cradle are in the Hub,  
REGISTERING, PLEASEWAITappears on screen.  
Note that new batteries do not reach  
full capacity until they have been in  
normal use for several days.  
DO NOT REMOVE THE HANDSET UNTIL YOU GET A  
CONFIRMATION MESSAGE.  
If registered successfully you should see: HANDSETREGISTERED.  
If unsuccessful then REGISTRATIONFAILEDwill appear and  
you will have to try the process again. You will be returned to  
the please register screen.  
If this fails, then please see the manual registration process  
on page 60.  
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10 Getting started  
Clock  
Standby display  
The clock on the front screen will  
disappear if any missed calls or the  
keypad lock are displayed.  
Clock  
Battery status icon  
Range icon  
Handset name  
The handset number is related to the  
and number  
number of handsets you have  
registered to the Hub. You can have up  
to five handsets registered to the Hub.  
Shortcut to menu  
Shortcut to phonebook  
Your BT Hub Phone 1020 is ready for use.  
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11  
Getting to know your phone  
Handset buttons  
Redial/Vol/Scroll Up/Pause  
In standby, press and release to access the redial  
list, page 30.  
Right  
To position cursor during navigation.  
Soft Key 2  
During a call, press to increase the earpiece  
volume, page 27.  
In a menu, press to scroll through options,  
page 12.  
In standby mode or during a call, press  
to access the phonebook, page 33.  
In a menu, press to select back  
and return to the previous screen.  
Soft Key 1  
In standby, press to access  
End/Power  
Press and hold to switch the power  
off or on, page 25.  
Press to end a call.  
Press and release to revert to idle.  
the menu, page 12.  
During a call, press to use Secrecy, page 28.  
In a menu, press to select the option displayed  
above the button.  
Int  
Left  
In standby, press to make an internal call  
(if you have more than one handset registered  
to the base), page 62.  
During a call, press to start a transfer of the call  
by making an internal call.  
To position cursor during navigation.  
Calls list /Scroll Down  
In standby, press menu to access the  
Calls list, page 40.  
During a call, press to decrease the earpiece  
volume, page 27. In a menu, press to scroll  
down through display options, page 12.  
Handsfree  
In standby, use to make a handsfree  
call, page 26-27.  
Talk  
Press to make or receive a call, page 25.  
During a call, use to switch between handsfree  
and the handset.  
R (Recall)  
Allows you to switch to a caller waiting on hold.  
#/Keypad lock  
In standby, press and hold to lock the keypad,  
page 28-29.  
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12 Getting to know your phone  
Option buttons  
Navigating the menus  
Your BT Hub Phone 1020 handset has a menu system to  
guide you through the handset and setting options. Refer to  
the menu map on the next page for the available options.  
When the handset is displaying the idle screen:  
1. In standby press Menu  
to open the main menu.  
Soft Key 1  
Soft Key 2  
to go back one level in  
to return to  
2. Use and to scroll through the menu list.  
Press Back  
a menu.  
3. When the menu item you want is displayed, press OK  
to  
select and view the sub-menus available.  
Keep pressing Back  
the idle screen at any time.  
4. At any time, press Back to go up one level.  
Or press and release the  
button.  
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Getting to know your phone 13  
Menu map  
Calls Lists  
Received Calls  
Dialled Calls  
Handset settings  
Ear Volume  
Handset Name (default BTphone)  
Registration  
Register Handset  
Select Base  
Delete Calls List Received Calls  
Dialled Calls  
Auto Talk  
On  
Off  
De-register  
Delete All  
Beep Tones  
Key Beep  
BT Services  
1571  
Help desk  
BT 118 500*  
Withhold number  
Display number  
Low Battery  
Out of Range  
Handset update  
Software version  
Names  
Find entry  
Show Detail  
Edit Entry  
Set Melody  
Delete Entry  
Home  
Software  
Base settings  
System PIN  
Add Entry  
Delete all  
Work  
Mobile  
Default Settings  
Time Settings  
Alarm  
On/Off  
Melody  
Date  
External Calls  
Internal Calls  
Ring Volume  
Time  
* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.  
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14  
Making calls with BT Broadband Talk  
As part of your BT Total Broadband subscription, you get access to  
BT Broadband Talk which gives you free UK evening and weekend  
calls (up to one hour) over your broadband connection.  
BT Broadband Talk is a simple and convenient way to make  
calls over the internet. The only difference is that calls go  
through your broadband connection rather than your normal  
phone line.  
With BT Broadband Talk, you get a separate number, most of  
the benefits of an extra line, incredibly cheap international call  
rates and free calling features including 1471 and BT Answer.  
For more detail, charges and terms and conditions please go  
Making and receiving calls  
Once you’ve got BT Broadband Talk set up, all calls made with  
your BT Hub Phone will use BT Broadband Talk. You can also  
have a phone plugged into the back of the hub which will  
also use BT Broadband Talk.  
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Making calls with BT Broadband Talk 15  
There is an option within the Hub  
manager to set incoming landline calls  
(from your standard phone number)  
to ring on your Hub Phone.  
Making and receiving calls with BT Broadband  
Standard telephone  
BT Home Hub  
line wall socket  
change your settings on the  
telephones page.  
Broadband cable  
Microfilter  
C orded or DEC T phone  
plugged into phone line  
C orded or DEC T phone  
plugged into back of Hub  
BT Hub Phone  
Standard phone line  
BT Broadband Talk line  
BT Broadband Talk line  
Incoming and outgoing calls Incoming and outgoing calls Incoming and outgoing calls  
on standard line  
on Broadband Talk line  
on Broadband Talk line  
Calls charged according  
to your BT Together  
option package  
Free Evening & Weekend  
calls to UK landlines*  
Free Evening & Weekend  
calls to UK landlines*  
Dial 1571 to check  
messages that have been  
Dial 1571 to check  
messages that have been  
number left on your BT Boadband  
Talk number  
Dial 1571 to check  
messages that have been  
left on your BT Broadband  
Talk number  
left on your  
standard  
C hoosing which phone you want ringing  
You can control which phones connected to your Hub will ring by using the  
Hub Manager. To find out how to access the Hub Manager using your  
computer, go to the hub icon on your desktop.  
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16 Making calls with BT Broadband Talk  
To see BT Broadband Talk call charges: visit  
‘what it costs’ section.  
You can make outgoing calls using your standard phone line  
number by dialling 5 and then the number you want to call.  
After dialling 5 you must wait for a different dial tone to the  
one you normally use with BT Broadband Talk before dialling  
a number. Remember if you do this you won’t be taking  
advantage of BT Broadband Talk rate.  
How do I know BT Broadband Talk is set up on my Hub?  
The ‘Phone’ icon on the front of your hub will be lit up, a solid  
green colour and you will hear a higher pitched dial tone than  
normal dial tone. If the service is down or not activated, all calls  
will be made using your landline number. You will not be able to  
receive calls to your BT Broadband Talk number on the hub  
handset until BT Broadband Talk is active on the hub. Go to  
www.bt.com/bbv and follow the on screen instructions. You will  
need your BT Broadband Talk number and password handy.  
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Making calls with BT Broadband Talk 17  
Hi Def calls  
Your BT Hub phone is designed with High Definition Sound  
(Hi-dS™) capability.  
If somebody using a BT Hub Phone (or other Hi-dS™ capable  
device) calls someone else using a Hi-dS ™ capable device,  
then the call will automatically set itself to the best call  
quality using the Hi-dS™ call quality feature. Hi-dS™ works  
automatically, so you don’t need to do anything to enjoy  
high-quality sound.  
You won’t get Hi Def sound from the phone plugged into the  
back of the hub though as this is only available on devices  
which carry the Hi-Def™ logo.  
Multiple calls  
No more hogging the phone… with BT Broadband Talk you  
can make more than one phone call at the same time.  
You can have 2 calls going on at the same time via the BT Hub  
phone handsets and a third call using a phone plugged into  
the socket in the back of the hub.  
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18 Making calls with BT Broadband Talk  
If you also have a videophone or BT Soft Phone associated  
with your BT Broadband Talk number you can also use them to  
make simultaneous calls up to a total of 4 calls across all your  
BT Broadband Talk phones.  
In situations where there are already 2 calls in progress on  
BT Hub phone handsets, a warning: LINEINUSEis displayed  
on any other additional BT Hub phone handsets you may  
have around the house informing you that you cannot make  
any more calls. There is also a special busy tone presented if  
you press the  
possible.  
button to make a call when it is not  
When using multiple handsets you can make internal calls  
between handsets or transfer a call between handsets. You  
can only use this functionality if there isn't call in progress on  
another handset.  
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Making calls with BT Broadband Talk 19  
Call quality  
Usual call quality using BT Broadband Talk should be better than  
on a mobile phone, but it can be affected by general congestion  
on the internet, or by heavy traffic on the broadband link into  
your home (e.g. if someone in your home is playing games  
online). We cannot, therefore, guarantee call quality.  
Call transfers  
If there is only a single call in progress on one Hub Phone that  
call can be transferred to another Hub Phone.  
It is not possible to transfer calls between Hub Phones and  
the phone plugged into the back of the hub.  
Your BT Broadband Talk bill  
Broadband Talk can be added onto to your existing phone bill.  
If you have your calls itemised any calls you make using BT  
Broadband Talk will be listed in a separate section on your bill.  
However, you won’t see any charges if you have the free  
Evening and Weekend package and only made Broadband  
Talk calls to UK landlines between 6.00pm and 6.00am or at  
weekends. Please note that you’ll be charged for calls to  
excluded numbers (mobile,premium rate or international).  
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20 Making calls with BT Broadband Talk  
Making and receiving multiple calls  
Independent of Hub  
Independent of Hub  
Standard telephone  
line wall socket  
Softphone  
Broadband cable  
Microfilter  
Videophone  
HS 1  
Corded or DECT phone  
plugged into back of hub  
BT Hub Phone  
Corded or DECT phone  
plugged into phone line  
HS 2  
HS 5  
HS 3  
HS 4  
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Making calls with BT Broadband Talk 21  
Phone in back of hub  
Hub handsets  
All phones ring.  
Soft phone  
Videophone  
Incoming call 1  
Incoming Call 2  
Incoming Call 3  
All phones ring, call waiting on the device you picked up your incoming call 1 on.  
All available phones ring, apart from call waiting on the device(s) you picked up your incoming call 1  
& call 2 on. If call 1 and 2 have been answered on Hub phones, other Hub phones will not ring.  
Incoming Call 4  
If two hub phones have been answered, any additional hub handsets will not ring and will  
have a message on the screen: LINEINUSE. If any one of the two hub phones hangs up all  
the handsets will ring. As there is a limit of two calls on the handsets at any one time.  
Calls can still be answered on the phone at the back of the hub or Softphone or Videophone.  
Incoming Call 5  
Calls will go straight to voicemail. Limits reached.  
REMEMBER that call limits apply:  
2 calls on Hub handsets and one call on the phone plugged into the back of the Hub.  
The table assumes you have answered your calls on Hub phones first.  
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22 Making calls with BT Broadband Talk  
Frequently asked questions:  
What happens to service in the event of power or  
broadband failure?  
Your service may cease to function if there is a power cut or  
broadband connection failure. Access to Emergency services  
is provided but calls including ermergency calls to 999 or 112  
made via BT Broadband Talk may not work in the event of  
power or broadband connection failure. These failures may  
becaused by reasons outside our control. Location  
information, provided to the emergency services, is limited to  
the address of the associated telephone line where  
applicable. BT does not currently support number portablilty.  
What happens when I make emergency calls?  
If you make an emergency call to 999 or 112 from your BT  
Broadband Talk line, the Hub will automatically use your  
standard telephone line.  
This is a safety measure to ensure the emergency services can  
identify your location, if necessary.  
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Making calls with BT Broadband Talk 23  
Emergency Location Information is captured and passed to  
the Emergency Services for use in the case of an emergency  
call being made via the service. The location information  
captured is limited to the address of the BT telephone line.  
Important: if there’s a power failure, your BT Hub Phone  
and/or DECT cordless phone will not work. Alternative  
arrangements should be made for access to emergency  
services. We recommend your primary telephone line is  
maintained for contacting emergency services.  
Can I take my BT Broadband Talk number with me to  
another provider?  
It is not currently possible to transfer your BT Broadband Talk  
number to another provider.  
You Hub and Hub phone cannot be used with another provider.  
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24 Making calls with BT Broadband Talk  
What numbers can I call?  
Any person in the UK  
Other Broadband Talk customers  
Anywhere in the world  
Any UK mobile number  
All 08 numbers (including 0800/0845/0870)  
Premium rate numbers  
Personalised numbers (some 07 numbers)  
BT directory enquiries 118500/505  
Emergency services  
You cannot call: the operator, non-BT directory enquiries,  
101 (non-emergency calls, ie. Community support and anti-  
social behaviour), directory enquiries for disabled customers,  
short code numbers like 150, 151 dial-up Internet service  
providers and text relay.  
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25  
Using the phone  
Switching the handset power on/off  
Press and hold  
Press and hold  
.
to switch the handset back on again.  
Make an external call  
1. Press listen for the dial tone then dial the number.  
Dialling numbers quickly  
Numbers can also be dialled in  
Handsfree mode (page 26), using the  
phonebook (page 35), and from the  
calls list (page 40).  
Preparatory dialling (pre-dial)  
When using BT Broadband Talk you  
need to use the full dialling number.  
To see the number on the display before dialling use pre-dial.  
Pre-dial numbers can be up to 20 digits long.  
If you make a mistake, press Clear  
to delete the last digit.  
1. In standby, enter the number you want to dial.  
2. Press  
to dial.  
End a call  
1. Press  
or place the handset back on the charger cradle.  
If auto talk option is on.  
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26 Using the phone  
When you receive a call, the handset  
will ring the selected ringer melody.  
Receiving calls  
1. Press to answer the call or, if the handset is on the  
charging cradle, simply lift it and speak.  
Auto-talk  
If you have switched auto-talk off  
(see page 48) then you will need to  
Call timer  
press  
to take the call.  
after lifting the handset  
Your handset automatically times the duration of all calls,  
showing the time on the display from 10 seconds after  
dialling to 3 seconds after the call ends.  
Handsfree calling  
Handsfree lets you talk to your caller without holding the  
handset. It also enables other people in the room to listen to  
both sides of your conversation.  
Hi-Definition Sound  
This is available when both parties are  
using this technology, Hi-dSTM provides  
richer sound quality on calls over your  
BT Broadband Talk service.  
To make a handsfree call  
1. Press  
listen for the dial tone then dial the number.  
You will hear it being dialled over the loudspeaker.  
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Using the phone 27  
To switch to handsfree during a call  
To end a handsfree call, press  
.
1. At any time during the call, to toggle between handsfree  
mode and handset mode, press  
.
To change the earpiece volume using  
the handset menu, see page 46.  
Earpiece volume  
The earpiece volume will remain at the  
level set for all calls until changed.  
1. During a call, press  
to increase or  
to decrease the  
earpiece volume. The display shows the volume control  
screen.  
Silence the handset ringer  
When the phone is ringing, you can silence the ringer without  
disconnecting the call.  
1. Press  
and the ringer will switch off.  
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28 Using the phone  
Secrecy  
During a call, you can mute the microphone so that you can  
talk to someone nearby without your caller hearing you.  
1. During your call, press Secrecy  
. SECRECYis displayed and  
your caller cannot hear you.  
2. To resume your call, press Off  
.
Keypad lock  
You can lock the keypad so that it cannot be used accidentally  
while carrying the handset around.  
While the keypad is locked you will still be able to  
answer external calls. When you end the call the keypad  
will remain locked.  
The default setting is OFF.  
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Using the phone 29  
While key lock is switched on, it is still  
possible to make calls to emergency  
numbers (999/112).  
To switch key lock on:  
1. Press and hold  
. KEYPADLOCKEDand the icon  
is displayed.  
To switch key lock off:  
1. Press Unlock  
. PRESS # TO UNLOCK KEYSis displayed.  
2. Press to unlock the handset.  
Redial  
Your handset automatically saves the last 20 numbers you  
dialled into a redial list, together with the date and time you  
made each call. From the list you can dial, delete or save a  
number to the phonebook.  
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30 Using the phone  
If a name/number match is found in  
the phonebook the name will be  
displayed instead of the number.  
To redial a number  
From standby:  
If you have dialled the same number  
on more than one occasion, the call  
will appear only once in the redial list.  
1. Press  
to access the redial list.  
2. Press  
or  
to scroll and display the number you want.  
to dial the number.  
3. Press  
Each redial number can be up to a  
maximum of 20 digits long. Numbers  
exceeding 20 digits will not be stored.  
Via the menu:  
Redial names can be up to 12  
characters.  
1. Press Menu  
to access the menu.  
2. Press  
or  
to scroll to CALLSLISTSand press OK  
.
When you are at the top of the list,  
3. RECEIVEDCALLSis displayed. Press  
or  
pressing  
takes you to the oldest  
until DIALLEDCALLSis displayed and press OK  
to display the redial list.  
call and when at the bottom, pressing  
takes you to the newest.  
If there are no numbers saved in the  
redial list EMPTYwill be displayed.  
4. Press  
5. Press  
or  
to scroll and display the number you want.  
to dial the number.  
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Using the phone 31  
Delete a redial number  
1. Press  
to access the redial list.  
or to scroll and display the number you want  
2. Press  
and press Options  
.
3. Press or to scroll to DELETECALL, then press OK  
.
CALLDELETEDis displayed and the display goes back to the  
redial list or standby if no more redial numbers are stored.  
Delete the redial list  
1. Press Menu  
to access the menu.  
2. Press  
or  
or  
to scroll to CALLSLISTSand press OK  
.
3. Press  
to scroll and display DELETECALLSLIST  
and press OK  
4. Press or  
press OK  
.
to scroll and display DIALLEDCALLSand  
.
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32 Using the phone  
If you decide not to delete all calls list  
Save a redial list number to the phonebook  
1. Press to access the redial list.  
2. Press or to scroll and display the number you want to  
save and press Options  
entries, press No  
to exit and  
return to standby.  
.
You can enter a name of up to 12  
characters.  
3. SAVENUMBERwill appear. Press OK to enter the name of the  
person and press Save.  
Use Clear  
to delete incorrect  
characters.  
4. HOMENUMBERappears. If you do not wish to save this as a  
home number then scroll through the options to select WORK  
or MOBILE. Then press OK. ENTRYSAVEDis displayed.  
If a number is already stored in the  
phonebook, you will not have the  
option to SAVENUMBER.  
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33  
Phonebook  
Store a phonebook entry  
You can use the phonebook to store up to 150 entries.  
For each entry you can store a name together with home,  
work and mobile numbers. Stored numbers can be up to 20  
digits and stored names up to 12 characters long.  
Phonebook entries are stored alphabetically.  
To access the phonebook via the menu:  
1. Press Menu  
to access the menu.  
or to display NAMESand press  
Then press  
to select.  
Or, to access the phonebook from standby: press Names  
to access the phonebook.  
2. Press  
3. Enter a name using the keypad (see character map, page 34),  
then press SAVE  
or  
to display ADDENTRY.  
Deleting characters/digits  
If you make a mistake, press Clear  
.
.
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34 Phonebook  
Entering names:  
4. Once you have entered the name you are taken to the home  
For example, to enter the name Tom:  
number screen. Either enter a number or press Save to move  
to the next number screen. You can store home, work and  
mobile for each contact.  
Press  
Press  
Press  
for T.  
three times for O.  
for M.  
The maximum length for names  
is 12 characters.  
Character map  
You cannot store an entry without  
a number.  
Button Lower Case  
space . , : ; ! ? ¡ ¿ ‘ “ 1  
Upper Case  
BT Broadband Talk Tip  
space . , : ; ! ? ¡ ¿ ‘ “ 1  
When using BT Broadband Talk you  
always need to store the number with  
the national dialling code.  
to change between upper and lower numeric case.  
to change between upper and lower case.  
to change numbers.  
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Phonebook 35  
Dial a phonebook entry  
Pressing  
will scroll forward  
alphabetically through the phonebook  
entries.  
From standby:  
Pressing  
will scroll backwards  
1. Press Names  
to access the phonebook.  
alphabetically through the phonebook  
entries.  
2. Press OK to select FINDENTRYthen press  
or  
to scroll  
to the entry you want.  
Or, to search alphabetically:  
Enter the first letter of the name you want using the keypad,  
then scroll to the exact entry using or  
.
3. Press to dial the number. You can also highlight the  
name you want and press . If there is only one number  
associated with the entry it will be dialled. If there is more  
than one number for a contact when you press  
shows H:W:M:with the number. Use or  
number you want and press  
it  
to select the  
to use it for calling.  
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36 Phonebook  
Via the menu:  
1. Press Menu  
2. Press or  
to select.  
to access the menu.  
to scroll and display NAMESand press OK  
3. Press  
or  
to scroll and display FINDENTRYand press  
OK  
to select.  
4. Press  
or  
to scroll to the entry you want.  
Or, to search alphabetically:  
Enter the first letter of the name you want using the keypad,  
then scroll to the exact entry using  
or  
.
5. Press to dial the number.  
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Phonebook 37  
Edit a phonebook entry  
You can also access the phonebook via  
the menu, see previous page.  
1. Press Names  
to access the phonebook.  
2. Press OK to select FINDENTRYthen press  
or  
to  
display the entry you want.  
3. Press Options  
then use  
or  
to scroll and display EDIT  
ENTRY. The name and numbers for the entry are displayed.  
4. To edit the name/number:  
Press OK to select FINDENTRYthen press  
or  
to  
highlight the name/number you want to edit and press Edit  
.
Use or to scroll backwards or forwards through the  
or for digits.  
to delete incorrect characters/digits.  
characters and  
Use Clear  
Enter new characters/digits using the keypad.  
5. Press OK  
to confirm, then Save  
to save the changes.  
ENTRYSAVEDis displayed. When you save you go through  
H,W,M options to edit and save.  
Press Back  
to the previous display.  
at any time to go back  
6. Press  
to return to standby.  
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38 Phonebook  
Store a phonebook entry with an assigned ring.  
1. Press Names  
to access the phonebook.  
2. Press OK to select FINDENTRYthen press  
or  
to scroll  
and display the entry you want.  
As you press  
each melody is played.  
or  
a sample of  
3. Press Options  
then use  
or  
to display SET MELODY  
and press OK  
.
4. OFFis displayed if no melody has been previously set. Use  
or  
to select a melody.  
Storing a phonebook entry with an  
assigned ringtone means that you  
know who is ringing when the phone  
is set to a distinctive ring.  
5. Press OK  
when you hear the melody you want.  
SAVEDis displayed.  
Delete a phonebook entry  
You can also access the phonebook via  
the menu, see page 36.  
1. Press Names  
to access the phonebook.  
2. Press OK to select FINDENTRYthen press  
or  
to  
display the entry you want.  
3. Press Options  
then use  
or  
to display  
DELETEENTRY.  
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Phonebook 39  
4. Press OK  
5. Press Yes  
6. Press  
, DELETE<ENTRY>?is displayed.  
to confirm. DELETEDis displayed.  
to return to standby.  
Delete all phonebook entries  
1. Press Menu  
2. Press or  
press OK  
3. Press  
to select.  
to access the menu.  
to scroll and display NAMESand  
to select.  
or  
to display DELETEALLand press OK  
If you decide not to delete all  
phonebook entries, press No  
cancel.  
4. DELETEALL?is displayed, press Yes  
to select and receive  
to  
a confirmation screen.  
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40  
Caller Display and the calls list  
BT Broadband Talk has automatic  
presentation of the caller’s number.  
The calls list will store up to 50 numbers. When the calls list is  
full, a new call replaces the oldest.  
If a name/number match is found in the phonebook the name  
will be displayed instead of the number. Numbers can be up  
to a maximum of 20 digits long. Numbers exceeding 20 digits  
will not be stored.  
View/dial numbers in the calls list  
Via the menu:  
Caller information not available  
Occasionally the telephone number of  
the caller is not available and cannot  
therefore be displayed.  
1. Press Menu  
to access the menu.  
Press  
or  
to scroll and display CALLSLISTSand  
press OK  
.
In this case, your BT Hub Phone 1020  
will show one of the following  
explanatory messages:  
RECEIVEDCALLSis displayed, press OK  
calls list.  
to display the  
WITHHELD  
UNAVAILABLE  
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Caller Display and the calls list 41  
If the time on your handset is not  
correct you will not see the correct  
time that a call was received. To set  
the time on the Hub, see page 56.  
From standby:  
Press  
to access the Calls list.  
2. The most recently received call details are displayed.  
Press  
or  
repeatedly to scroll through the list.  
If there is a name match it will show  
you H W or M so you know which  
number someone called you on.  
For each entry, the caller’s number is displayed, or their name  
if a name/number match is found in the phonebook and the  
date and time the call was received.  
3. Press  
to dial the displayed number.  
Or  
Press Back  
repeatedly to exit the calls list and return to  
the idle screen.  
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42 Caller Display and the calls list  
Save a calls list entry to the phonebook  
1. Press  
to access the Calls list. The most recently received  
call details are displayed.  
2. Press or repeatedly to scroll to the entry you want.  
Date and time is displayed.  
3. Press OK and enter a name. You will go to home number. You  
can scroll around the 3 options. H  
,
W,  
M. When the one you  
want is displayed press OK.  
4. ENTRYSAVEDis displayed and the screen will go back to the  
Press Clear  
characters and then press OK  
to delete incorrect  
calls list showing the name rather than the phone number.  
to  
confirm.  
The name can be up to 12 characters.  
Delete a calls list entry  
1. Press  
to access the Calls list.  
or repeatedly to scroll to the entry you want.  
, then press until DELETEis displayed.  
to confirm. CALLDELETEDis displayed.  
2. Press  
3. Press Options  
4. Press OK  
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Caller Display and the calls list 43  
Delete all calls list entries  
1. Press Menu to access the menu.  
2. Press or  
press OK  
to scroll and display CALLSLISTSand  
.
3. Press  
or  
to display DELETECALLSLISTand press  
OK  
.
If you decide not to delete all calls list  
4. RECEIVEDCALLSis displayed, press OK  
.
entries, press No  
to exit and return  
EMPTYis displayed.  
to standby.  
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44 Caller Display and the calls list  
Call Waiting  
You will hear a beep every 5 seconds if an incoming call  
arrives while you are already on the phone. This beep is not  
audible to the person you are speaking to. The second caller’s  
number (or name if a phonebook match is found) will appear  
on the handset display.  
Call Waiting is set automatically, you  
can turn this feature off by using  
#43#. When you turn Call Waiting off  
you will hear a beep.  
Any other handsets will ring if the  
maximum number of calls isn’t already  
in progress.  
Any other Hub handsets will also ring for incoming calls.  
Speak to a second caller  
1. Press  
caller on hold. Press  
and to switch between both callers.  
to answer the second call and put your current  
again to return to your first caller  
Or  
2. If you want to end the current call and pick up the waiting  
The second caller is only charged from  
the second you answer, not while they  
are waiting to be connected.  
call, press  
. The handset will ring. Press  
again to  
connect to the waiting caller.  
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45  
BT Calling Features  
By using the BT globe menu your BT Hub Phone 1020 gives  
you easy access to a range of BT features.  
These are:  
1571 – Voicemail for BT Broadband Talk  
Helpdesk – BT Hub Helpdesk assistance  
BT 118 500* – BT Directory assistance  
* Please note that there are other  
directory Services available. Please  
refer to bt.com for  
Withhold number – stops your number being presented  
to the person you are calling  
pricing information.  
Display number – if you normally hide your number you can  
use this function to show your number when dialling.  
To dial a feature  
1. Press Menu  
to access the menu.  
2. Press  
press OK  
or  
to scroll and display BTSERVICESand  
.
3. Press  
or  
until the feature you require is displayed:  
1571, HELPDESK, BT118500, WITHHOLDNUMBERor  
DISPLAYNUMBERand press OK to dial.  
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46  
Handset settings  
To exit and return to the idle display at  
You can choose a range of settings to suit your  
personal preferences.  
any time, press Back  
repeatedly.  
Adjust the earpiece volume  
There are 5 volume levels to choose from.  
1. Press Menu  
to access the menu.  
2. Press  
press OK  
or  
or  
or  
to scroll and display HANDSET SETTINGSand  
.
.
3. Press  
press OK  
until EARVOLUMEis displayed and  
4. Press  
to scroll and select the volume level you  
want, then press Save  
5. Press Back repeatedly to return to the idle screen.  
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Handset settings 47  
Naming a handset  
Each handset registered to the base is assigned a number.  
You can give a handset a name to match the user or location  
e.g. DAVEor OFFICE. The name can be up to 8 characters long.  
The number is given automatically and cannot be changed.  
1. Press Menu  
to access the menu.  
2. Press  
press OK  
or  
to scroll and display HANDSET SETTINGSand  
.
3. Press  
or  
until HANDSETNAMEis displayed and press  
OK  
.
4. The current handset name is displayed and you are now in  
edit mode. Enter a new name for your handset using the  
keypad and press OK  
to confirm.  
5. Press Back repeatedly to return to the idle screen.  
If you make a mistake, press Clear  
to delete the last character.  
When in standby, the new handset name will be shown in  
the display. The handset number will be shown in the right of  
the display.  
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48 Handset settings  
Auto-talk  
The default setting is ON.  
When you receive a call, if the handset is on the cradle you  
can answer it by lifting the handset off the cradle, this is  
called auto-talk. When you switch auto-talk off, all calls must  
be answered by pressing  
.
1. Press Menu  
to access the menu.  
2. Press  
press OK  
or  
to scroll and display HANDSET SETTINGSand  
.
3. Press  
press OK  
or  
until AUTOTALKis displayed and  
.
4. The current setting is displayed. Press  
or  
to select ON  
or OFFthen press OK . The new setting is displayed.  
6. Press Back repeatedly to return to the idle screen.  
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Handset settings 49  
Beep tones  
Your BT Hub Phone 1020 handset emits beeps to alert you to  
certain situations. You can set the handset to beep:  
As confirmation each time a handset button is pressed  
(key beeps).  
If the battery is low.  
If you go out of range of the base.  
These beeps can be switched ON or OFF. However, beeps  
which confirm settings cannot be switched off.  
To switch key beeps On/Off  
The default setting for all key beeps  
is ON.  
1. Press Menu  
to access the menu.  
2. Press  
press OK  
or  
or  
or  
to scroll and display HANDSET SETTINGSand  
.
3. Press  
press OK  
until BEEPTONESis displayed and  
.
4. Press  
until KEYBEEPis displayed and press OK  
.
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50 Handset settings  
5. Press  
or  
to select ONor OFFthen press OK  
.
SAVEDis displayed.  
6. Press Back  
repeatedly to return to the idle screen.  
To switch low battery beeps On/Off  
During a call, if the battery charge level is low you will hear a  
warning beep every 30 seconds to alert you that the batteries  
need recharging.  
1. Press Menu  
to access the menu.  
2. Press  
press OK  
or  
or  
or  
or  
to scroll and display HANDSET SETTINGSand  
.
3. Press  
press OK  
until BEEPTONESis displayed and  
.
4. Press  
press OK  
until LOWBATTERYis displayed and  
.
5. Press  
to select ONor OFFthen press OK  
.
SAVEDis displayed.  
6. Press Back repeatedly to return to the idle screen.  
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Handset settings 51  
To switch out of range beeps On/Off  
During a call, if the handset moves out of communication  
range with the base you will hear a warning beep to alert you  
to move closer to the base for improved reception and to  
avoid being disconnected.  
1. Press Menu  
to access the menu.  
2. Press  
press OK  
or  
or  
or  
or  
to scroll and display HANDSET SETTINGSand  
.
3. Press  
press OK  
until BEEPTONESis displayed and  
.
4. Press  
until OUTOFRANGEis displayed and press  
OK  
.
5. Press  
to select ONor OFFthen press OK  
.
SAVEDis displayed.  
6. Press Back repeatedly to return to the idle screen.  
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52 Handset settings  
Handset ring tones and volume  
You have a choice of 10 ringtones and 5 volume levels (or you  
can switch the ringer OFF). You can select a different ring  
tone for external calls (calls from an external incoming  
number) or internal calls (calls from another handset).  
To change the call ringer volume  
You can also adjust the volume level  
1. Press Menu  
2. Press or  
press OK  
3. EXTERNALCALLS, INTERNALCALLSor RING VOLUMEis  
displayed, press OK to confirm.  
until RINGVOLUMEis displayed and press OK  
or to scroll through the volume levels. Press OK  
to access the menu.  
during a call using the  
buttons.  
or  
to scroll and display MELODYand  
.
4. Press  
.
5. Press  
when you reach the volume you want.  
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Handset settings 53  
To change the ring tone  
1. Press Menu  
2. Press or  
press OK  
to access the menu.  
to scroll and display MELODYand  
.
3. EXTERNALCALLS/ INTERNALCALLSis displayed, press OK  
to confirm.  
4. Press  
until appropriate RINGTONEis displayed  
and press OK  
.
5. SAVEDis displayed.  
To select an external call ringer melody, press OK  
Or  
to select.  
To select an internal call ringer melody, press  
to display  
INTERNALCALLS, then press OK  
to select.  
6. Press or to scroll and hear the melodies.  
7. When you hear the melody you want, press OK  
to select.  
SAVEDis displayed.  
8. Press Back  
repeatedly to return to the idle screen.  
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54  
Hub base settings  
Reset your BT Hub Phone 1020 to the default settings  
To exit and return to the idle display at  
any time, press Back repeatedly.  
1. Press Menu  
2. Press or  
press OK  
3. Press  
press OK  
to access the menu.  
to scroll and display BASESETTINGSand  
.
.
When you reset to default this  
doesn't include calls list or phone  
book contents.  
or  
until DEFAULTSETTINGSis displayed and  
If you change your system PIN on one  
handset it will change the system PIN  
on all Hub phones registered to the  
Hub. This is because the Hub controls  
the system PIN.  
4. Enter the PIN code and press  
to confirm.  
System PIN  
Your BT Hub Phone 1020 has a system PIN code which you  
will need to change various settings. The default code is  
0000. You may want to change this to prevent unauthorised  
changes to your settings.  
To change the System PIN code  
The default setting is 0000.  
1. Press Menu  
2. Press or  
press OK  
to access the menu.  
to scroll and display BASESETTINGSand  
.
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Hub base settings 55  
3. Press  
or  
until SYSTEMPINis displayed and press OK  
.
4. OLDPINis displayed. Enter your old 4 digit PIN then press  
OK  
As you enter the PIN number, each  
digit is displayed as for security  
*
.
reasons.  
5. NEWPINis displayed. Enter a new 4 digit PIN and press  
OK . CONFIRMis displayed.  
Press Clear  
incorrect digit.  
if you enter an  
6. Re-enter your new 4 digit PIN again for verification then  
press OK  
. SYSTEMPINCHANGEDis displayed.  
7. Press Back  
repeatedly to return to standby.  
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56  
Time settings  
Setting the time  
You can set the time in your Hub, so that all handsets show  
the right time:  
Please note:  
1. Go to a computer that is connected to your Hub (wired or  
wireless) and open the Hub Manager: click the icon on your  
If you are on the latest Hub firmware  
the time and date is set automatically.  
If you are not then follow the simple  
manual steps opposite.  
2. Read the Hub firmware version in the purple box at the  
bottom of the screen.  
3. For firmware 6.2 and above:  
Click ADVANCEDin the menu, then CONTINUE TO ADVANCED...  
Enter the login information: username admin;  
password admin  
Click SYSTEMin the menu, then TIME  
Tick the auto-configuration box.  
Under TIMESERVER1, type ntp.homehub.btopenworld.com  
Click APPLY.  
4. For firmware starting with 6.1.xxxx  
Click ADVANCEDin the menu, then CONTINUE TO ADVANCED  
Click SWITCH TO ANOTHER USER  
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Time settings 57  
Enter the login information: username admin;  
password admin  
Click CONFIGURATION  
Click CONFIGUREin the horizontal menu on the right  
Tick the auto-configuration box.  
Under TIMESERVER1, type ntp.homehub.btopenworld.com  
Click APPLY.  
5. Your Hub is now set to the correct time.  
Alarm  
Remember to ensure your time is set  
correctly in the hub as per the  
instructions in section,'Setting  
the time'.  
You can use your BT Hub Phone 1020 handset as an alarm  
clock. You can set a single alarm. When an alarm is set the  
icon will be displayed when in standby mode.  
To set an alarm  
1. Press Menu  
2. Press or  
press OK  
to access the menu.  
to scroll and display TIMESETTINGSand  
.
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58 Time settings  
3. Scroll to ALARM ON/OFF, press OK  
to select.  
4. Press  
press OK  
or  
to select the type of alarm ONor OFFand  
.
5. Enter the time in 24 hour format, using 2 digits for the hour  
and 2 for the minutes (e.g. for 10.54pm, press 2, 2, 5, 4)  
then press OK  
to save the alarm.  
To cancel an alarm setting  
1. Press Menu to access the menu.  
2. Press or to scroll and display TIMESETTINGSand  
press OK  
3. ALARM ON/OFFis displayed, press OK  
.
to select.  
4. Press  
or  
until OFFis displayed and press OK  
.
5. Press Back  
repeatedly to return to standby.  
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Time settings 59  
To silence the alarm  
When the alarm time is reached, the alarm will sound and  
ALARMwill be displayed. The alarm will ring for 1 minute  
unless stopped.  
1. When the alarm sounds, press  
. The handset returns  
to standby.  
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60  
Using additional handsets  
You can register up to five BT Hub phone 1020 handsets to  
your BT home hub.  
You can use up to two BT Hub phones at any one time to  
make calls. See page 17-21 for more information about using  
the handsets with BT Broadband Talk.  
Follow the automatic registration process on page 9 (see  
beginning of the user guide). If you are having problems you  
can try this manual method below.  
Registering a Hub phone to your BT Home Hub manually  
At the Hub:  
1. Go into the menu and select REGISTRATION. Scroll to the  
base you require. Select the base required and press OK.  
2. You are then asked to enter the system PIN (0000) and  
press OK.  
3. A screen prompt is presented on the handset display PRESS  
ANDHOLDWIRELESSBUTTON. Press and hold the wireless  
button on the back or side of the Hub (depending on which  
Hub you have) for 3 seconds (the phone light on the Hub will  
then flash) then you can release the button.  
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Using additional handsets 61  
4. Press the wireless association button. After 3 seconds the  
If your handset is already registered to  
a base, the symbol will be shown to  
phone LED starts to flash.  
*
the right of the base number.  
5. Press OK on the handset.  
If there are already 5 handsets  
registered to the base you will hear a  
double beep.  
6. The display shows REGISTERING HANDSET.PLEASE WAIT.  
Each digit of the PIN code will be  
You should then get confirmation that the handset is  
registered.  
displayed as a for security reasons.  
*
Press Clear  
if you enter an  
incorrect digit.  
The handset will automatically be allocated the next available  
handset number which will be displayed when in standby mode.  
If you enter the wrong PIN code you  
will hear a double beep.  
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62 Using additional handsets  
Internal calls  
Making internal calls  
If an incoming call is received whilst  
You can make internal calls between two BT Hub phone handsets  
you are on an internal call you hear  
Call Waiting beeps. If you end the  
internal call, all the handsets will then  
start to ring and show the Caller  
Display for the incoming call.  
that are registered to your hub. This can only occur if there are no  
other calls in progress on additional handsets. Once an internal  
call is in progress all other handsets will show LINE IN USE.  
1. Press INT.  
2. Enter the other handset number using the keypad  
(e.g. ). The called handset will ring and show the calling  
handset’s number.  
If there is no response, press  
handset.  
to end the call at your  
Receiving internal calls  
1. When the handset rings, press  
to answer.  
2. Press  
to end the call.  
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Using additional handsets 63  
Transferring calls  
You can transfer an external call to another handset registered  
to your BT Hub Phone 1020 if no other calls are  
in progress.  
During an external call:  
1. Press INT and the number of the other handset. Your caller is  
put on hold. The other handset will ring.  
2. When the handset answers, press  
to transfer the call.  
to talk to  
If the other handset does not answer, press  
the original caller again.  
De-register a handset  
You cannot deregister the handset that is in use you will need  
to pick up an additional handset. For example you cannot  
delete handset 1 from handset 1 you will need to do this from  
Handset 2, Handset 3, Handset 4 or Handset 5.  
You will always have one handset registered to the  
BT Home Hub.  
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64 Using additional handsets  
1. Press Menu  
2. Press or  
press OK  
3. Press  
to select.  
4. SYSTEMPINis displayed. Enter the PIN code using the  
keypad and press OK to confirm.  
6. Press or to select the handset you want to remove,  
remembering that you cannot deregister the same handset  
that is in use and press OK  
to access the menu.  
to scroll and display REGISTRATIONand  
.
or  
until DE-REGISTERis displayed and press OK  
Each digit of the PIN code will be  
displayed as a for security reasons.  
*
Press Clear  
if you enter an  
incorrect digit.  
If you enter the wrong PIN code you  
will hear a double beep.  
.
7. ARE YOU SURE?is displayed, press Yes  
to confirm,  
HANDSETDE-REGISTEREDis displayed.  
Or  
Press No  
to cancel.  
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65  
Software upgrades  
Automatic software upgrade  
If you have several handsets around  
Your BT Home Hub checks regularly for handset software  
upgrades. If there is a new version of software available it will send  
a message to any registered handsets needing to be upgraded.  
the home and want to upgrade all of  
them, you don't need to change the  
cradle in the Hub everytime. Just  
upgrade all the handsets via the same  
cradle within the hub.  
If you have handsets located around the home you will need  
to place the charging cradle and phone into the front of the  
hub to receive the upgrade.  
Press Later  
upgrade.  
if you decide not to  
When the handset display shows NEWSOFTWARE.DOWNLOADNOW?  
You can either select OK to upgrade immediately or select  
Later  
.
.
The message will be displayed again 24 hours later. If you  
choose to upgrade the display will show PLEASEWAIT, for a  
few seconds. The handset then needs to be placed within the  
cradle connected to the Hub.  
When the handset is on the charger  
and the software is being upgraded,  
you will not be able to use the handset  
to receive calls.  
Upgrades are free of charge and there  
are no call fees associated with  
upgrading. It's merely there to give  
you the latest version of software  
available. These may contain new  
features or fixes.  
During download, once it is on the charger, the display shows  
DOWNLOADING, LEAVEHANDSET IN CHARGER.... The  
backlight may turn off but do not remove the handset from  
the charger. Leave handset in charger.  
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66 Software upgrades  
When the handset is on the charger  
and the software is being upgraded,  
you will not be able to use the handset  
to receive calls.  
Manual software upgrade  
If new software is available and you selected to upgrade later,  
you can manually upgrade the software at any time using the  
handset menu.  
Upgrades are free of charge and there  
are no call fees associated with  
upgrading. It's merely there to give  
you the latest version of software  
available. These may contain new  
features or fixes.  
1. Press Menu  
2. Press or  
press OK  
3. Press  
press OK  
to access the menu.  
to scroll and display HANDSETand  
.
.
or  
until SOFTWAREis displayed and  
If you try to upgrade using the menu  
and there is no upgrade available, you  
will see the message NOUPGRADE  
AVAILABLE.  
4. CHECK SOFTWARE is displayed, press OK  
to confirm.  
5. As requested, place the handset on the charger linked to the  
Hub. During download, once it is on the charger, the display  
shows DOWNLOADING, LEAVE IN CHARGER.... The backlight  
may turn off but do not remove the handset from the  
charger. Leave handset in charger. When the upgrade is  
complete, DOWNLOAD COMPLETEis displayed and the  
handset resets and automatically re-connects to the base.  
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Software upgrades 67  
Rescue mode  
Rescue mode is applied when a  
handset appears dead because the  
handset was removed while  
upgrading.  
If the upgrade was unsuccessful, or if the handset was lifted  
from the charger during the upgrade for more than 90  
seconds, the user can initiate a new upgrade of the handset  
software from the hub manager.  
To use the rescue mode on the Hub Manager:  
1. Make sure your handset is in the cradle plugged into the hub.  
2. Open the Hub Manager. Click the icon on your desktop or  
3. Click Telephones in the menu.  
4. Click the Rescue button.  
5. You won't get any indications on the handset screen while  
the rescue is taking place but it will return to the idle screen  
after about five mins and give you an indication of success at  
the end.  
You should call the help desk if the rescue mode  
was unsuccessful.  
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68  
Help  
Many common problems are caused by incorrect connections. Please reboot your hub by turning it  
on and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set up  
before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and  
selecting the option to restart/return to factory settings.  
If you are having difficulties with BT Broadband Talk got to www.bt.com/broadbandtalk and go to  
the support and advice section for information.  
No display  
The batteries may be flat or dead. Recharge or replace the batteries, see page 8.  
No incoming calls to your handsets?  
Your BT Broadband Talk service may not be set up. You could also check your call routing settings  
(eg you may have call divert in place).  
The ringer volume may be set too low for you. See page 52 to adjust the volume.  
Also, check your Hub manager and BT Broadband Talk self care pages for your current settings.  
Buzzing noise on my radio, TV, computer or hearing aid  
Sometimes your BT Hub Phone 1020 can interfere with other electrical equipment if it is placed too  
close. It is recommended that you place your BT Hub Phone 1020 at least one metre away from  
such appliances to avoid any risk of interference.  
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Help 69  
The handset charger is not working  
You should hear a beep when placing the handset in the charger.  
Check that the power adaptor is properly plugged into the charger.  
Make sure your handset has slotted correctly into the charger.  
Check the batteries are fitted correctly into the handset.  
Check you are using the correct power adapter supplied.  
I cannot dial numbers from the phone book  
You need to store the full area code when you’re using BT Broadband Talk.  
Caller’s number is not displayed  
The number has been withheld by the caller, is unavailable or is an international call, see page 40.  
What if I’m having problems making a call?  
To make a call you must always include the full area code, even if calling locally,  
e.g. 0208, 0207, 01702  
Does my computer need to be on to make BT Broadband Talk calls?  
No, it doesn’t but your BT Home Hub must be switched on and your phone light steady green.  
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70 Help  
What happens when I make emergency calls?  
If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will  
automatically use your standard telephone line. This is a safety measure to ensure the emergency  
services can identify your location, if necessary.  
Emergency Location Information is captured and passed to the Emergency Services for use in the  
case of an emergency call being made via the service. The location information captured is limited  
to the address of the BT telephone line.  
Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work.  
Alternative arrangements should be made for access to emergency services. We recommend your  
primary telephone line is maintained for contacting emergency services.  
What happens to service in the event of power or network failure?  
Your service may cease to function if there is a power cut or broadband connection failure.  
Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made  
via BT Broadband Talk may not work in the event of power or broadband connection failure.  
These failures may becaused by reasons outside our control. Location information, provided to the  
emergency services, is limited to the address of the associated telephone line where applicable.  
BT does not currently support number portablilty.  
BT Hub Phone Helpline  
support and advice. You can also call the dedicated Helpline on 0845 600 7030. Lines are open  
24 hours, 7 days a week.  
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General information  
71  
Do not open the handset (other than to change  
batteries). This could expose you to high voltages or  
other risks. Contact the Helpline for all repairs.  
Safety  
IMPORTANT  
This equipment is not designed for making  
emergency telephone calls when the power fails.  
Alternative arrangements should be made for access  
to emergency services.  
It is recommended that advice from a qualified medical  
expert be sought before using this product in the vicinity  
of emergency/intensive care medical equipment.  
It is recommended that if you have a pacemaker  
fitted you check with a medical expert before using  
this product.  
General  
Only use the power supply included with the product.  
Using an unauthorised power supply will invalidate  
your guarantee and may damage the telephone.  
The item code for the power supply is either 027300,  
034503, 040691 or 040692.  
Your product may interfere with other electrical  
equipment, e.g. TV and radio sets,clock/ alarms and  
computers if placed too close. It is recommended that  
you place your product at least one metre away from  
such appliances to minimise any risk of interference.  
Check the item code originally supplied before  
ordering a new one.  
Never dispose of batteries in a fire. There is a serious  
risk of explosion and/or the release of highly toxic  
chemicals.  
For the handset use only approved Nickel Metal  
Hydride (NiMH) rechargeable batteries. Never use  
other batteries or conventional alkaline batteries.  
They could lead to a short circuit or destroy the  
battery casing.  
Hearing aid  
Please note that the BT Hub Phone 1020 works by  
sending radio signals between the handset and base.  
These signals may interfere with some hearing aids,  
causing a humming noise.  
Recommended batteries should have a power rating  
of 750mAh 1.2v or greater mAh. You should always  
replace both batteries at the same time and use the  
rating supplied originally.  
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72 General information  
Cleaning  
Product disposal instructions  
Simply clean the handset and hub with a damp (not  
wet) cloth, or an anti-static wipe. Never use  
household polish as this will damage the product.  
Never use a dry cloth as this may cause a static shock.  
The symbol shown here and on the product  
means that the product is classed as Electrical or  
Electronic Equipment and should not be disposed  
with other household or commercial waste at the end  
of its working life.  
Environmental  
The Waste of Electrical and Electronic Equipment  
(WEEE) Directive (2002/96/EC) has been put in place  
to recycle products using best available recovery and  
recycling techniques to minimise the impact on the  
environment, treat any hazardous substances and  
avoid the increasing landfill.  
Do not expose to direct sunlight.  
The product may heat up when the batteries are  
being recharged. This is normal. However, we  
recommend that you do not place the product on  
antique/veneered wood to avoid damage.  
Do not stand your product on carpets or other  
surfaces which generate fibres, or place it in locations  
preventing the free flow of air over its surfaces.  
Product disposal instructions for  
residential users  
When you have no further use for it, please remove  
any batteries and dispose of them and the product as  
per your local authority’s recycling processes. For  
more information please contact your local authority  
or the retailer where the product was purchased.  
Do not submerge any part of your product in water  
and do not use it in damp conditions, such as  
bathrooms.  
Do not expose your product to fire, explosive or other  
hazardous conditions.  
Product disposal instructions for  
business users  
There is a slight chance that your phone could be  
damaged by an electrical storm. We recommend that  
you unplug the power and telephone line cord for  
the duration of the storm.  
Business users should contact their suppliers and  
check the terms and conditions of the purchase  
contract and ensure that this product is not mixed  
with other commercial waste for disposal.  
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 73  
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423  
General information 73  
Within the 12 month guarantee period:  
Guarantee  
If you experience difficulty using the product, prior to  
returning it, please read the ‘Help’ section beginning  
on page 68, or contact the BT Hub Phone 1020  
Helpline on 0845 600 7030, Lines are open 24  
hours, 7 days a week.  
Your BT Hub Phone 1020 digital cordless telephone is  
guaranteed for a period of 12 months from the date  
of purchase.  
Subject to the terms listed below, the guarantee will  
provide for the repair of, or at BT’s or its agent’s  
discretion the option to replace the BT Hub Phone  
1020, or any component thereof, (other than  
batteries), which is identified as faulty or below  
standard, or as a result of inferior workmanship or  
materials. Products over 28 days old from the date of  
purchase may be replaced with a refurbished or  
repaired product.  
In the unlikely event of a defect occurring, please  
follow the Helpline’s instructions for replacement or  
repair.  
Outside of the 12 month guarantee period:  
If your product needs repair after the guarantee  
period has ended, the repair must meet the approval  
requirements for connection to the telephone  
network.  
The conditions of this guarantee are:  
The guarantee shall only apply to defects that occur  
within the 12 month guarantee period.  
If you have to return your BT Hub Phone 1020  
If the Helpline is unable to remedy your problem they  
will ask you to return the product. Where possible,  
pack the product in its original packaging. Please  
remember to include all parts, including the line  
cords, power supply units and the original batteries.  
(Please note that we cannot take responsibility for  
goods damaged in transit.) Please obtain and keep  
proof of posting from the Post Office.  
Proof of purchase is required.  
The equipment is returned to BT or its agent as  
instructed.  
This guarantee does not cover any faults or defects  
caused by accidents, misuse, fair wear and tear,  
neglect, tampering with the equipment, or any  
attempt at adjustment or repair other than through  
approved agents.  
This guarantee does not affect your statutory rights.  
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 74  
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423  
74 General information  
For your records  
Technical information  
Date of purchase:  
Place of purchase:  
Serial number:  
Only use the approved base mains power supply,  
either item code 027300, 034503, 040691 or  
040692. When ordering replacements please check  
what the item code is for the originally supplied  
power supply unit.  
Only use approved AAA NiMH rechargeable batteries.  
R&TTE  
This product is intended for use within the UK for  
connection to the public telephone network.  
For guarantee purposes proof of purchase is required  
so please keep your receipt.  
This equipment complies with the essential  
requirements for the Radio Equipment and  
Telecommunications Terminal Equipment Directive  
1999/5/EC.  
Enter your base PIN here:  
[
/
/
/
]
(See page 54 for more information)  
Declaration of Conformance  
Hereby, Thomson Telecom, declares that this BT Hub  
Phone 1020 is in compliance with the essential  
requirements and other relevant provisions of  
Directive 1999/5/EC.  
The Declaration of Conformance for the BT Hub  
Phone 1020 is published on the website:  
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 75  
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423  
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 76  
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423  
Offices worldwide  
The services described in this publication are subject to availability and  
may be modified from time to time. Services and equipment are provided  
subject to British Telecommunications plc’s respective standard conditions  
of contract. Nothing in this publication forms any part of any contract.  
© British Telecommunications plc 2007.  
Registered Office: 81 Newgate Street, London EC1A 7AJ.  
Registered in England No. 1800000.  
Designed and produced by The Art & Design Partnership Ltd.  
Printed in China  
BT Hub Phone 1020 Issue 3 (10/07) 1  

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