Avaya 4624 User Manual

DEFINITY^®

4624 IP Telephone

Release 1

User’s Guide

555-233-776

Issue 1

Comcode 700206436

July 2001

variety of losses to your company including, but not limited to,

human/data privacy, intellectual property, material assets, finan-

cial resources, labor costs, and/or legal costs.

Your Responsibility for Your Company’s Telecommunications

Security

Notice

The final responsibility for securing both this system and its net-

worked equipment rests with you – an Avaya customer’s system

administrator, your telecommunications peers, and your managers.

Base the fulfillment of your responsibility on acquired knowledge

and resources from a variety of sources including, but not limited

to:

Every effort was made to ensure that the information in this book

was complete and accurate at the time of printing. However,

information is subject to change.

Avaya Web Page

The World Wide Web home page for Avaya is:

http://www.avaya.com

•

Installation documents

System administration documents

Security documents

Hardware-/software-based security tools

Shared information between you and your peers

Telecommunications security experts

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not

a corporate employee, agent, subcontractor, or working on your

company’s behalf). Be aware that there may be a risk of toll fraud

associated with your system and that, if toll fraud occurs, it can

result in substantial additional charges for your telecommunica-

tions services.

To prevent intrusions to your telecommunications equipment, you

and your peers should carefully program and configure your:

•

Avaya-provided telecommunications systems and their

interfaces

Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

Any other equipment networked to your Avaya products

Avaya Fraud Intervention

If you suspect you are being victimized by toll fraud and you need

technical support or assistance, call the appropriate Avaya

National Customer Care Center telephone number. Users of the

MERLIN®, PARTNER®, and System 25 products should call 1

800 628-2888. Users of the System 75, System 85, DEFINITY®

Generic 1, 2 and 3, and DEFINITY® ECS products should call 1

800 643-2353.

Avaya does not warrant that this product or any of its networked

equipment is either immune from or will prevent either unautho-

rized or malicious intrusions. Avaya will not be responsible for

any charges, losses, or damages that result from such intrusions.

Federal Communications Commission Statement

Part 15: Class A Statement. This equipment has been tested and

found to comply with the limits for a Class A digital device, pur-

suant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when

the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio-frequency energy

and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. Opera-

tion of this equipment in a residential area is likely to cause harm-

ful interference, in which case the user will be required to correct

the interference at his own expense.

Providing Telecommunications Security

Telecommunications security of voice, data, and/or video commu-

nications is the prevention of any type of intrusion to, that is,

either unauthorized or malicious access to or use of, your com-

pany’s telecommunications equipment) by some party.

Your company’s “telecommunications equipment” includes both

this Avaya product and any other voice/data/video equipment that

could be accessed via this Avaya product (i.e., “networked equip-

ment”).

Part 15: Class B Statement. This equipment has been tested and

found to comply with the limits for a Class B digital device, pursu-

ant to Part 15 of the FCC Rules. These limits are designed to pro-

vide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can

radiate radio-frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equip-

ment does cause harmful interference to radio or television recep-

tion, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one

or more of the following measures:

An “outside party” is anyone who is not a corporate employee,

agent, subcontractor, or working on your company’s behalf.

Whereas, a “malicious party” is anyone, including someone who

may be otherwise authorized, who accesses your telecommunica-

tions equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-mul-

tiplexed and/or circuit-based) or asynchronous (character-, mes-

sage-, or packet-based) equipment or interfaces for reasons of:

•

Utilization of capabilities special to the accessed equipment

Theft (such as, of intellectual property, financial assets, or

toll-facility access)

•

Eavesdropping (privacy invasions to humans)

Mischief (troubling, but apparently innocuous, tampering)

Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

•

Reorient the receiving television or radio antenna where

this may be done safely.

To the extent possible, relocate the receiver with respect to

the telephone equipment.

Where the telephone equipment requires ac power, plug the

telephone into a different ac outlet so that the telephone

equipment and receiver are on different branch circuits.

Be aware that there may be a risk of unauthorized intrusions asso-

ciated with your system and/or its networked equipment. Also

realize that, if such an intrusion should occur, it could result in a

Document” entitled “Related Resources.”

Part 15: Personal Computer Statement. This equipment

has been certified to comply with the limits for a Class B

computing device, pursuant to Subpart J of Part 15 of FCC

Rules. Only peripherals (computing input/output devices,

terminals, printers, etc.) certified to comply with the Class B

limits may be attached to this computer. Operation with non-

certified peripherals is likely to result in interference to radio

and television reception.

You can be placed on a standing order list for this and other

documents you may need. For more information on standing

orders, or to be put on a list to receive future issues of this

document, contact the Avaya Publications Center.

Obtaining Products

To learn more about Avaya products and to order products,

contact Avaya Direct, the direct-market organization of

Avaya Business Communications Systems. Access their web

site at www.avayadirect.com. Or call the following numbers:

customers 1 800 451 2100, account executives 1 888 778

1880 (voice) or 1 888 778 1881 (fax).

Part 68: Network Registration Number. This equipment is

registered with the FCC in accordance with Part 68 of the

FCC Rules.

Part 68: Answer-Supervision Signaling. Allowing this

equipment to be operated in a manner that does not provide

proper answer-supervision signaling is in violation of Part 68

Rules. This equipment returns answer-supervision signals to

the public switched network when:

Warranty

Avaya provides a limited warranty on this product. Refer to

the “Limited Use Software License Agreement” card pro-

vided with your package.

•

Answered by the called station

Answered by the attendant

Routed to a recorded announcement that can be

administered by the CPE user

European Union Declaration of Conformity

The “CE” mark affixed to the equipment means that it con-

forms to the above directives. Avaya Business Communica-

tions Systems declares that equipment specified in this

document conforms to the referenced European Union (EU)

Directives and Harmonized Standards listed below:

This equipment returns answer-supervision signals on all

DID calls forwarded back to the public switched telephone

network. Permissible exceptions are:

•

A call is unanswered

A busy tone is received

A reorder tone is received

EMC Directive

Low-Voltage Directive73/23/EEC

89/336/EEC

Acknowledgment

Industry Canada (IC) Interference Information

This digital apparatus does not exceed the Class A limits for

radio noise emissions set out in the radio interference regula-

tions of Industry Canada.

This document was prepared by Avaya University, Avaya,

Denver, CO.

Le Présent Appareil Nomérique n’émet pas de bruits

radioélectriques dépassant les limites applicables aux appar-

eils numériques de la class A préscrites dans le reglement sur

le brouillage radioélectrique édicté par le Industrie Canada.

Trademarks

All trademarks identified by

are registered

®, ™ and

trademarks, trademarks, or service marks, respectively, of

Avaya Inc. All other trademarks are the properties of their

respective owners.

Ordering Information

Call:

Avaya Publications Center

Voice 1 800 457-1235 International Voice +1

317 322-6791

Fax 1 800 457-1764

International Fax +1 317

322-6699

Write:

Avaya Publications Center

2855 N. Franklin Road

Indianapolis, IN 46219 USA

Documents may also be ordered from the Customer Informa-

tion Centre in Malmesbury, England.

Call:

44 1666 83-2900

Fax 44 1666 83-2213

For additional documents, refer to the section in “About This

Contents

About This Document

■

Purpose vii

Intended Audience vii

Issue Date vii

How to Use This Document vii

Document Organization viii

Conventions Used ix

Symbolic Conventions ix

Typographic Conventions ix

Related Documentation/Training

An online, interactive IP Telephone User’s Guide can be found at:

www.http//support.avaya.com

For information related to installing an IP Telephone, see the “4600 Series IP

Telephone Installation Guide” (Document Number 555-233-128; Comcode

700197858).

For information related to maintaining an IP Telephone System on a Local Area

Network, see the “4600 Series IP Telephone LAN Administrator’s Guide”

(Document Number 555-233-507; Comcode 700197841).

Issue 1 July 2001

About This Document

Issue 1 July 2001

4624 IP Telephone Description

Introduction

This chapter introduces you to the layout of the 4624 IP Telephone. It provides a

description for each functional button and other phone characteristics.

The 4624 IP Phone

The 4624 IP telephone is a multi-line phone with 24 line/feature buttons, 6

dedicated feature buttons, a 2-line by 24 character display area, 4 programmable

"softkeys" and a full-duplex, two-way speakerphone.

1-1

Issue 1 July 2001

Match the numbered callouts on the 4624 IP Telephone illustration to the

descriptions below.

1. Display - The display screen has two lines of 24 characters each. During

phone usage, the top line shows the name/phone number you are calling or

the name/phone number of the person calling you; while idle, it displays the

current date and time. Both lines are used in conjunction with the Display

Control buttons and the four softkeys directly below the display area, to

access certain phone features and display related messages. The second

line also displays volume control (when a volume arrow is pressed) and

elapsed time (when the Timer feature is active).

2. Display Control buttons - Four buttons, Menu, Previous (Left Arrow), Next

(Right Arrow) and Exit, are used in conjunction with the softkeys to access

features, and to control and interact with the display screen.

3. Softkeys - The four unlabeled buttons directly below the display

correspond to words on the display screen. Use the softkeys along with the

display control buttons to access displayed phone features and to interact

with a display prompt.

4. Line/Feature buttons - Several of the 24 buttons are Line buttons

dedicated to incoming and outgoing calls; Line buttons are labeled with an

extension number. The Line/Feature buttons not dedicated to incoming or

outgoing calls provide access to system features like sending all calls to

another phone or speed-dialing. For your specific configuration, see your

System Administrator. One red and one green light appear next to each

button. Steady red indicates the selected line. Steady green indicates the

line or feature is in use; other green light indications (winking, fluttering and

flashing) are feature-specific.

5. Mute/Speaker Light - Lights steadily when the Speakerphone is active.

Flashes when the handset, headset or Speakerphone microphone is

muted.

6. Redial - Redial the last number dialed from the phone.

7. Spkr (Speaker) - Access the built-in two-way, full-duplex Speakerphone

feature. The LED above this button lights when the speakerphone is active.

8. Voice Message Light - When lit, indicates you have a message waiting.

9. Mute - Turn off the active microphone (handset or speaker), to prevent the

other person from hearing you. The LED above the Spkr button flashes

when the microphone is muted.

10. Conf (Conference) - Set up conference calls with more than one other

person. With the phone on-hook, also used to select a personal ringing

pattern.

11. Trnsfr (Transfer) - Transfer a call to another phone. With the phone

on-hook, also used to test lights and the display screen.

12. Numeric (Dialing) Pad - Standard 12 button pad for dialing phone

numbers.

1-2

Issue 1 July 2001

The 4624 IP Phone

13. Volume Control - Adjust the speaker, handset or ringer volume, depending

on which item is in use.

14. Hold - Red button used to place a call on hold.

1-3

Issue 1 July 2001

1-4

Issue 1 July 2001

Using Programmable Buttons

Introduction

Your 4624 IP Telephone has 24 Line/Feature buttons, some of which are

dedicated to incoming and outgoing calls. The remaining Line/Feature buttons can

be programmed by your Telephone System Administrator to provide additional

phone functionality.

Programmable Line/Feature Buttons

Line buttons available for incoming/outgoing calls are usually the first several

buttons on the left-most button column.

The Line/Feature buttons following your incoming/outgoing lines may be reserved

for features not available using dedicated buttons like Conf, Mute and Spkr.

Features such as Voice Mail retrieval, Directory search, Inspect phone features

and Program may also be assigned to this group of buttons. These features may

alternately be available using the Display screen and softkeys, or through Access

codes. How to access features using the Display screen is covered in Chapter 3,

“Using the Display Screen.”

The remaining Line/Feature buttons may be programmed to speed-dial standard

numbers for your phone system. See “Abbreviated Dialing” and “Program

Abbreviated Dialing” in Chapter 5 for information on speed dialing.

For information about how the Line/Feature buttons have been set up for your

phone system, use the BtnVu (Button View) and Stored Number features (both

described in Chapter 5) or contact your System Administrator. Contact your

System Administrator if you have questions. Be sure that the Line/Feature button

labels are filled in before starting to use your telephone, and that you update them

promptly for new, customized features.

2-1

Issue 1 July 2001

IP Telephone Features Available on

Programmable Line/Feature Buttons

Regardless of whether a specific feature is available on a Line/Feature button, a

Display Menu or Access Code, you can find procedures for all 4624 IP Telephone

features in Chapter 5, “IP Telephone Features.”

2-2

Issue 1 July 2001

Using the Display Screen

Introduction

The 4624 IP Telephone has a two-line by twenty-four character display (screen)

area, four display control buttons (Menu, Left Arrow, Right Arrow and Exit) and

four unlabeled "softkeys," all located at the top third of the phone. These items

work in conjunction with each other, to allow you to select and activate certain

telephone features or options.

The 4624 IP Telephone's display:

■

Indicates the date and time of day on the top line when the phone is idle

■

Displays call information on both lines, such as the extension being dialed

or the name and extension of someone calling you

■

Displays menu feature options, instructions or messages when you are

working with a menu

Call-Handling Display Mode

The display remains in Call-Handling Mode until you activate one of the other

display or softkey features. Press the Exit button after using most features to

return to Call-Handling Display Mode, unless specifically directed otherwise.

Upper Display Line

The Time and Date appear on the upper display line when the phone is idle. Time

and date are set at the switch, so if there is an error, contact your Telephone

System Administrator.

When plugging in your 4624 IP Telephone for the first time, or after a power

outage, it may take several minutes for the time and date to appear on the display

screen.

3-1

Issue 1 July 2001

Lower Display Line

Line/Feature Button Information

The 4624 IP Telephone has 24 Line/Feature buttons (also called call appearance

buttons). Beginning with the first button in the upper left corner of the faceplate,

and going down, the lower display line identifies the buttons as follows:

■

Left column: a through f

■

Left Middle column: g through l

■

Right Middle column: m through r

■

Right column: s through x

When the display shows a=, it represents call information for the first Line/Feature

button. The next button down would be shown as b=, and so on.

Call Information

When you dial an extension, that number shows on the lower display line and is

then replaced by the called party's name and extension. When someone on

another extension calls you, the display shows the caller's name. Outside calls

show either the telephone number, the words OUTSIDE CALL, or a trunk

identifier.

Display Menu Mode

When in Menu Mode (activated by pressing the Menu display control button), the

display provides you with access to additional IP telephone features not available

using other dedicated phone buttons (like Conf or Mute) or using programmable

Line/Feature buttons. You scroll through menu features using the display control

buttons, and select a feature by pressing the softkey below the desired feature.

The illustration below shows each of the three display menus and their respective

feature options.

What you see on the display is controlled by the current status of the phone or by

selections you make using the display control keys and/or the softkeys located

3-2

Issue 1 July 2001

Display Menu Mode

below the display. Check with your System Administrator to find out if different

softkey features have been substituted for any of those shown on the menus

above. Chapter 5, “IP Telephone Features,” provides information on these

alternative softkey features.

Navigating Display Menus

The illustration below shows the Display Control buttons, located to the right of the

Display screen.

To move forward and back between each feature menu, use the Arrow buttons

below the Menu button. When the feature you want appears, press the softkey

below that feature to select it.

Pressing the Exit button typically allows you to exit certain features or selections,

terminates the function you were working with and returns the display to Normal

(call-handling) mode. Some features, however, have a different termination

procedure, so refer to each specific feature (as described in Chapter 5) for details.

3-3

Issue 1 July 2001

3-4

Issue 1 July 2001

Call Handling Features

Introduction

Call-handling features are those you would use while a call is in progress or while

making a call. They are those features which have a dedicated phone button, such

as:

■

Conference

Hold

Redial

Speaker

Transfer

Mute

Each of the above features is described in detail in this section.

Conference

The Conference feature allows you to conference up to the maximum number of

parties set by your System Administrator.

Adding another party to a call

1. Dial the first party, then press Conf.

The current call is placed on hold and you hear a dial tone.

2. Dial the number of the next party and wait for an answer.

3. Press Conf again to add the new party to the call.

4. Repeat Steps 1- 3 for each party you want to conference in to the call.

4-1

Issue 1 July 2001

Adding a held call to the current call

1. Press Conf.

The current line and the held line lights flutter.

2. Press the line button of the held call.

Press Conf again.

All parties are now connected.

Dropping the last person added to the conference

call

1. Press the Menu button, then press the softkey below the "Drop" display

prompt,

Press the Line/Feature button your System Administrator has designated

as the "Drop" button.

The last party connected to the conference call is dropped from the call.

Hold

The Hold feature puts a call on hold until you return to it.

Placing a call on hold

Press Hold.

The green light next to the held line blinks.

Returning to the held call

Press the line button of the held call.

The call is restored.

4-2

Issue 1 July 2001

Mute

During an active call, the Mute feature prevents the party with whom you are

speaking from hearing you. This feature is most commonly used in conjunction

with the Speakerphone, but can be used to hold an off-line conversation at any

time during a call.

Preventing the other person on the line from

hearing you

1. Press Mute.

The other party cannot hear you. The light above the Spkr button blinks

when Mute is active.

2. To reinstate two-way conversation, press Mute again.

Redial

The Redial (or, Last Number Dialed) feature automatically initiates dialing of the

most recent extension or outside number dialed.

Redialing the last number called

Press Redial.

The last number dialed is automatically redialed.

Speakerphone

A two-way, built-in Speakerphone lets you place and answer calls without lifting

the handset.

Your telephone may be set for the two-way Speakerphone or for the one-way,

listen-only Speaker. Check with your System Administrator to see for which

feature your telephone is set.

NOTE:

It is also possible to disable the Speakerphone feature. If your

Speakerphone does not operate as indicated, contact your System

Administrator to be sure your telephone's Speakerphone is enabled.

4-3

Issue 1 July 2001

Placing a call without lifting the handset or using

the Speakerphone with any feature

1. Press Spkr.

The Speaker/Mute indicator above the Speaker button lights and voice

control is handled by the speaker.

2. Place or answer the call, or access the selected feature.

3. Adjust the speaker volume if needed by pressing the Volume Control button

until you reach the desired volume level.

As you press the Volume Control button, the display screen shows the

volume level, preceded by a bell symbol.

Changing from the speakerphone to the handset

Pick up the handset and talk.

The Speaker/Mute indicator above the Speaker button goes off.

Turning the speaker on during a call

Press Spkr.

The Speaker/Mute indicator above the Speaker button lights. Both the

speaker and handset are now operational.

Turning the speaker off during a call

Lift the handset at any time.

The speaker and the corresponding indicator light turn off; voice control

reverts to the handset.

Ending a call while the speaker is active

Press Spkr.

The speaker and the corresponding indicator light turn off and the call

terminates.

4-4

Issue 1 July 2001

Transfer

The Transfer feature lets you transfer a call from your telephone to another

extension or outside number.

Sending a call to another telephone

1. With the call active (or with only one held call and no active calls), press

Trnsfr.

The call is placed on hold and its associated indicator light blinks; you hear

a dial tone and the next available line activates.

2. Dial the number to which you want to transfer the call.

3. Remain on the line and announce the call; if the line is busy or if no one

answers, return to the held call by pressing the line button on which it is

being held.

4. Press Trnsfr again.

The call is sent to the extension or number you dialed. A two-second

display message indicates the transfer is complete.

5. Hang up your handset.

4-5

Issue 1 July 2001

4-6

Issue 1 July 2001

IP Telephone Features

Introduction

This chapter contains procedures for using each of the DEFINITY^®phone

features. Depending on how your 4624 IP Telephone was set up by your System

Administrator, you can access some or all of the features discussed in this chapter

using Line/Feature buttons, display menus or Access Codes.

We cover feature access methods in the next section. Following that section, a

Feature List provides a reference to the descriptions and procedures for activating

and using features, which follow the list in alphabetical order.

Accessing IP Telephone Features

Your IP Telephone provides three ways to access IP Telephone features:

1. Your System Administrator may have programmed some of your

telephone's Line/Feature buttons to automatically access a feature when

pressed.

In some cases, features activated via Line/Feature buttons have a

"steady green" indicator light to signify active status. When the feature is

deactivated (turned off), the indicator light goes off.

If you don't have a button administered on your phone for a specific

feature, you may be able to access a feature by entering a two or three

digit access code using the number pad. Note that the procedures in this

chapter often provide information about using access codes for applicable

features. Your System Administrator assigns access codes.

3. Some features may also be accessed or initiated using the Display Control

buttons (Menu, Exit, Right/Left Arrows) and the softkeys below the display

screen. In some cases, features activated via softkeys show a carat symbol

above the softkey label. When the feature is deactivated (turned off), the

carat symbol no longer displays.

Whether your DEFINITY^®IP telephone system uses access codes, feature

buttons and/or display options, be sure to check with your System Administrator to

find out your phone system’s specific configuration.

5-1

Issue 1 July 2001

Feature List

The following DEFINITY^®features are described in alphabetic order in this

chapter:

Table 5-1. DEFINITY^®Features

■ Abbreviated Dialing

■ Account Code Entry

■ Automatic Callback

■ Automatic Intercom

■ Button View

■ Headset On/Off

■ Inspect

■ Internal Auto Answer

■ Leave Word Calling

■ Pause

■ Call Display

■ Priority Calling

■ Program Abbreviated Dialing

■ Release

■ Call Forwarding (all calls)

■ Call Park

■ Call Pickup/Directed Call Pickup

■ Consult

■ Ringer Off

■ Self-Administration

■ Send All Calls

■ Timer

■ Directory

■ Drop (Conference Call party)

■ Exclusion

■ View (Stored Number)

■ Whisper Page/Answer/Off

■ Group Paging

■ Hands Free Answer

Check with your System Administrator for your phone system’s specific

configuration. For information about additional features that your System

Administrator may have programmed on your phone, see Chapter 4, "Managing

Phone Features" of the Enterprise Communication Server Administrator's Guide

(Release 8.4 or later).

5-2

Issue 1 July 2001

Abbreviated Dialing (AD)

The Abbreviated Dialing (AD) feature lets you press a Line/Feature button to

automatically dial a stored telephone number, inside extension or Feature Access

Code.

To find the AD buttons on your phone use Button View on your softkey menu

(select BtnVu from the display menu, then press the Line/Feature button you want

to check). If available on your phone, you may also use the Stored Number

feature to review your AD numbers.

To program a Line/Feature button for abbreviated dialing, see the “Program

Abbreviated Dialing” feature later in this chapter.

Placing an Abbreviated Dialing call

Press the Line/Feature button programmed to dial the number or extension you

want to call.

Your call is dialed automatically.

Account

The Account feature allows users to enter Call Detail Recording (CDR) account

codes. CDR account codes allow your phone system to associate and track calls

according to a particular project or account number.

Automatic Callback

The Automatic Callback feature sends your phone a priority ring, indicating the

previously busy or unanswered extension you dialed is now available. Note that if

you initiate call forwarding after activating Automatic Callback, returned calls

(callbacks) are not forwarded, and ring at your phone.

Automatically placing another call to an

extension that was busy or did not answer, or in

response to a returned call waiting ringback tone

1. During a call attempt, press the Menu button, then press the softkey below

AutCB.

Three tones indicate Automatic Callback is active.

5-3

Issue 1 July 2001

2. Hang up.

You hear a priority ring when both your phone and the number you called

are available. The display shows the message "Callback."

When you hear the priority ring, lift the handset.

Your call proceeds as originally dialed.

NOTE:

Automatic Callback cancels (automatically) after 30 minutes.

Canceling Automatic Callback

With the handset on-hook, press the Menu button, then press the softkey

below AutCB again.

One tone indicates automatic callback is canceled; this feature

automatically cancels after 30 minutes.

Automatic Intercom

The Automatic Intercom feature places a call to a specific phone associated with

this button. The recipient of the call receives a unique alerting ring, and the

indicator light associated with the intercom button flashes.

Button View

The Button View feature lets you display the name of the feature that has been

programmed on any of your telephone's Line/Feature (call appearance) buttons.

Viewing the feature programmed on a

Line/Feature button

1. Press the Menu button and find the BTnVu softkey by pressing the Right

Arrow display control button.

2. Press the softkey below BtnVu.

3. Press the Line/Feature button for which you want to see its assigned

function.

The Line/Feature button assignment or telephone number displays.

4. To return to call handling mode, press Exit or, to see another

feature/number, repeat this procedure from Step 3.

5-4

Issue 1 July 2001

Call Display

The Call Display feature initiates a call to the phone extension or number shown

on the display screen. The number displayed could be from a Leave Word Calling

(LWC) message, or a number you retrieved using the directory feature.

Call Forwarding

The Call Forwarding feature lets you redirect all calls to your phone to another

extension or an outside number. Because this feature may operate differently

among customers, check your office procedures for call forwarding before

performing the procedures below. Call forwarding must be disabled to resume call

pickup at your phone.

Temporarily sending your calls to another phone

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Call Forwarding, press that button to initiate call

forwarding,

Dial the Call Forward Access Code with the phone off-hook.

2. Dial the extension or number to which calls should be sent.

3. Hang up.

When Call Forwarding has been activated, the Line indicator light is on and

you may hear a brief ring-ping tone as each call is forwarded.

Canceling Call Forwarding

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Call Forwarding, press that button,

Dial the Call Forward Cancel Access Code with the phone off-hook.

The Line indicator light goes off and you hear a confirmation tone; your

calls will now ring at your phone.

5-5

Issue 1 July 2001

Call Park

The Call Park feature lets you place a call on hold at your telephone for retrieval at

any extension.

Parking a call at your extension

If your System Administrator has programmed one of the Line/Feature

buttons to represent Call Park, press that button to initiate Call Park,

Press Trnsfr and dial the Call Park Access Code, then press Trnsfr again.

The call is parked at your extension.

Retrieving a parked call from another extension

1. With the handset off-hook, dial the Answer Back Access Code.

2. Dial the extension where you parked the call (usually your own extension).

If an intercept tone sounds, the parked call has been disconnected or

retrieved by someone else.

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another

extension in your call pickup group. Directed call pickup, if available, lets you pick

up a call for a specific extension even if that extension is not part of your pickup

group. Because these features may operate differently among customers, check

your office procedures on picking up calls before performing the procedures

below.

Answering a call placed to someone in your

pickup group (when your phone is idle)

If your System Administrator has programmed one of the Line/Feature

buttons to represent Call Pickup, press the Call Pickup Feature button,

Dial the Call Pickup Access Code.

The extension called stops ringing and you are connected to the call for

pickup.

5-6

Issue 1 July 2001

Consult

Picking up a call for someone in your office using

Directed Call Pickup

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Directed Call Pickup, press that button,

Dial the Directed Call Pickup Access Code.

2. Dial the extension for which you want to pick up a call.

The extension called stops ringing and you are connected to the call for

pickup.

Consult

The Consult feature allows a covering user, after answering a coverage call, to call

the principal (the party called) for private consultation. Activating the Consult

feature places the caller on hold and establishes a private connection between the

principal and the covering user. The covering user may then add the caller to the

conversation, transfer the call to the principal, or return to the caller.

Directory

The Directory feature allows you to search a stored list of telephone numbers by

keying in the name of the person whose number you want using the dial pad.

Initially, your directory will be set up by your telephone system administrator to

include only those phones that are part of your telephone system.

Using the Directory feature

1. Press the Menu button, then press the softkey below Dir,

If Directory is not available on your display, press the Line/Feature button

your System Administrator has programmed for the Directory.

2. Use the dial pad to key in the name of the person whose number you want

to look up. Use this format: last name, comma (use the * key), first name

or initial. For example, to look up the Tom Smith's name, press the

following number keys: 76484*8.

The top display line shows your entry. The bottom line displays the results

of the directory search. If no match is found, the message "No Match - Try

Again" displays.

3. To scroll through the Directory, press the Right Arrow display control button.

5-7

Issue 1 July 2001

To search for a new directory name, repeat the procedure from Step 1,

To exit the directory, press the Exit display control button.

Calling the person whose name is displayed

1. Pick up the handset (or leave it on-hook to use the speakerphone if you

have a Call Disp button).

2. With the person's name and extension displayed, press the Call Disp

Line/Feature button,

If you do not have a Call Disp button, press Exit and dial the extension

using the dial pad.

Drop (a Person from a Conference

Call)

See “Conference” in Chapter 4, “Call Handling Features.”

Exclusion

The Exclusion feature allows multi-appearance users to prevent other

multi-appearance users having the same extension from bridging on to an existing

call.

Group Paging

The Group Page feature allows users make announcements to groups of phone

stations by automatically turning on their speakerphones.

Hands Free Answer on Intercom

See “Internal Auto Answer” in this chapter.

5-8

Issue 1 July 2001

Headset On/Off

The Headset On/Off feature allows headset usage to be activated or deactivated

using a Line/Feature button. When this feature is active, the green indicator light

corresponding to the button administered signifies the headset is off-hook; when

the indicator is not lit, it signifies on-hook headset status.

Inspect

The Inspect feature provides call-related information for an incoming or held call

when you are active on another call.

Using the Inspect feature

1. Press Menu, use the Arrow display control buttons to scroll through the

options until you see Inspt; then press the softkey below Inspt,

If Inspt is not available on the display, press the Line/Feature button your

System Administrator has programmed to represent this feature.

2. Press the Line/Feature button of the incoming or held call.

The display shows the name and/or number of the person calling/on hold,

and you remain connected to the active call.

3. To answer the incoming or held call, put the current call on hold (or hang

up).

4. Press the Line/Feature button of the incoming or held call.

5-9

Issue 1 July 2001

Internal Auto Answer (Hands Free

Answer)

The Internal Auto Answer (or Hands-Free Answer on Intercom) feature lets your

Speakerphone-equipped telephone automatically go off-hook to answer internal

calls.

Answering internal calls automatically

1. Press Menu, then press the softkey below HFAns,

If your System Administrator has programmed one of the Line/Feature

buttons to represent Internal Auto Answer, press that button to initiate this

feature.

A three-tone warble sounds when your phone goes off-hook on each

internal call. The Speaker indicator lights.

2. Use the Speakerphone to proceed with the call.

Canceling Internal Auto Answer

Press Menu, then press the softkey below HFAns,

If your System Administrator has programmed one of the Line/Feature

buttons to represent internal auto answer, press that button to cancel

internal auto answer.

Control reverts to the handset.

Leave Word Calling

The Leave Word Calling (LWC) feature lets you leave a standard message for a

person at another extension. LWC allows the called party to retrieve a short,

standard message (your name, extension, date and time called and number of

times you called) from your message service (AUDIX, other voice mail system or a

covering user).

5-10

Issue 1 July 2001

Leave Word Calling

Leaving a message after dialing an extension (in

response to a busy or coverage tone, no answer or

Hold status)

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Leave Word Calling, press that button to initiate leave

word calling,

Press Menu, then press the softkey below LWC.

The Speaker indicator light activates.

2. Hang up.

The Message Indicator light at the extension called goes on.

Leaving a message without ringing an extension

1. Press Menu, then press the softkey below LWC,

If your System Administrator has programmed one of the Line/Feature

buttons to represent Leave Word Calling, press that button to initiate leave

word calling,

The Speaker indicator light activates.

2. Dial the extension.

The Message Indicator light at the extension called goes on.

3. Hang up.

Canceling a Leave Word Calling message

You cannot cancel a LWC message left for an AUDIX subscriber.

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Cancel Leave Word Calling, press that button. The

phone can be either on- or off-hook.

2. Dial the extension at which you left the message.

You hear a confirmation tone.

3. Hang up.

5-11

Issue 1 July 2001

Pause (During Abbreviated Dialing)

The Pause feature allows a pause to be programmed into an Abbreviated Dialing

entry when setting up an abbreviated dialing number or list.

Priority Calling

The Priority Calling feature lets you place an internal call with a distinctive ring

(usually a 3-burst ring) to indicate your call needs immediate attention.

Placing a priority call

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Priority Calling, press that button,

Press Menu, then press the softkey below PCall,

Dial the Priority Calling Access Code.

2. Dial the extension and wait for the person to answer.

The extension called receives three ring tones and the message "Priority"

displays.

If your call is not answered, you can redirect it to a person on coverage. While the

phone is ringing, press the Line/Feature button your System Administrator has

designated as the Go to Cover button.

Changing a regular call into a priority call (when

you hear a call waiting ringback tone)

When you hear the ringback tone indicating the phone is in use, stay on the

line and follow the steps above for placing a priority call using the Menu

and appropriate softkey, or by pressing the designated Line/Feature button;

note that you cannot use an access code after dialing an extension. If you

still receive a call waiting ringback tone, hang up and place the priority call

again in a few minutes.

5-12

Issue 1 July 2001

Program Abbreviated Dialing

To be programmable for abbreviated dialing, a Line/Feature button or softkey must

be administered for the Abbreviated Dialing feature. Note that two separate

procedures follow for programming Abbreviated Dialing numbers — one for

programming Line/Feature buttons for abbreviated dialing, and one for

programming softkeys for abbreviated dialing.

Programming or re-programming a single

Abbreviated Dialing button on a Line/Feature

button

NOTE:

If you make a mistake while programming, you CANNOT move back a space

to erase it. Instead, press the # key or go on-hook to erase the entry and

start over.

1. Write down the outside numbers, extensions and/or feature access codes

you want to program. (Each AD button holds one complete phone number,

an inside extension or a feature access code.)

2. To enter programming mode, press Menu, then press the softkey below

Prog.

The phone goes off-hook, the Speaker indicator lights and the message

"Press button to program" displays.

3. Press the pre-administered Line/Feature button you want to program for

Abbreviated Dialing. (The button must be set for abbreviated dialing before

you can program it.)

The message "Enter number" displays.

4. Enter the outside number, extension or feature Access Code you want to

store. An automatic dialing number or code can be from 1 - 16 digits. (24

digits are allowed if the number is associated with an AD list; see your

System Administrator for information.) When programming an outside

number, be sure to include the trunk code, for example, a "9" if applicable.

NOTE:

Your phone display may allow you to use softkeys to add special

functions such as a pause, a mark or a wait into your AD number. If

so, they can be accessed during programming via the Menu button

and inserted into the number being programmed.

5. Press the # button to save the number or code.

A three-beep confirmation tone indicates the AD number has been stored

and the message "Number saved" displays for one second; then the

message "Press button to program" redisplays.

5-13

Issue 1 July 2001

6. Record the number, code or other identification on the label next to the AD

button.

7. Repeat Steps 1 through 6 to program additional AD numbers on

Line/Feature buttons.

8. To end programming, hang up by pressing the Spkr button or lifting and

replacing the handset.

Programming or re-programming a single

Abbreviated Dialing button on a softkey

NOTE:

If you make a mistake while programming, you CANNOT move back a space

to erase it. Instead, press the # key or go on-hook to erase what was

entered and start over.

1. Write down the outside numbers, extensions and/or feature access codes

you want to program. (Each AD button holds one complete phone number

or feature access code.)

2. To enter programming mode, press Menu, then press the softkey below

Prog.

The phone goes off-hook, the Speaker indicator lights and the message

"Press button to program" displays.

3. To select the pre-administered softkey feature button you want to program

for Abbreviated Dialing, press Menu again, then the Right or Left Arrow

until the label of the softkey you want on the display appears. Then, press

the softkey below that label.

The message "Change number? Yes=1 No=2" displays.

4. Choose one of the following options:

If you want to

Then

Enter a new number or

change an existing

number

Press 1. The message

"Enter Number" displays.

Proceed to Step 5.

Keep the existing number

shown

Press 2. The message

"Change label? Yes=1

No=2" displays. Proceed

to Step 7.

5. Enter the outside number, extension or feature Access Code you want to

store. This number or code can be from 1 - 24 digits. When programming

an outside number, be sure to include the trunk code, for example, a "9" if

applicable.

5-14

Issue 1 July 2001

Release

NOTE:

Your phone display may allow you to use softkeys to add special functions

such as a pause, a mark or a wait into your AD number. If so, they can be

accessed during programming via the Menu button and inserted into the

number being programmed.

6. Press the # button to save the number or code.

A three-beep confirmation tone indicates the AD number has been stored

and the message "Number saved" displays for one second; then the

message "Change label? Yes=1 No=2" displays.

7. Choose one of the following options:

If you want to

Then

Change the label for the softkey Press 1. The message "Enter

label" displays. Proceed to Step

Keep the existing label

Press 2. The message "Press

button to program" displays.

Proceed to Step 10.

8. Use the dial pad to enter a label of up to five characters. Pressing a dial

pad key once enters the first letter associated with that key; to enter a

different letter on that key, press the key repeatedly until the desired letter

appears on the display. When the next letter you want for the label is on the

same dial pad key, press * to advance to the next space. For example, to

program the label "TED," press 8 (T), then 3 twice (E), then *, then 3 once

(D).

9. Press the # button to save the label.

A three-beep confirmation tone indicates the AD label has been stored.

Three messages display in succession: "Label saved" displays for one

second; followed by "Hang up to update display" for two seconds, then

"Press button to program" displays.

10. To end programming, hang up by pressing the Spkr button or lifting and

replacing the handset.

11. Repeat Steps 1 through 10 to program additional AD buttons and labels.

Release

The Release feature allows an agent on an ACD (Automated Call Dialing) call to

be released from that call. This feature is used in conjunction with other ACD

features.

5-15

Issue 1 July 2001

Ringer Off

The Ringer Off feature stops your phone from ringing. Use this feature when you

don't want to be disturbed. When your ringer is set to off, the Line indicator lights

and the display alerts you to incoming calls. Your phone also gives one short ring

burst to indicate an incoming call.

Turning the ringer off

Press Menu, then press the softkey below RngOf.

Turning the ringer back on

Press Menu, then press the softkey below RngOf.

Self-Administration

The Self-Administration feature lets you add (or remove) certain feature buttons

on your own telephone using the softkeys and Display Control Buttons. The

features you may add (or remove) are:

■

Account Code Entry

■

Automatic (speed) dialing buttons

■

Blank

■

Call Forwarding

■

Call Park

■

Call Pickup

■

Directed Call Pickup

■

Group Page

■

Send All Calls

■

Whisper Page

■

Whisper Page Answer

■

Whisper Page Off

5-16

Issue 1 July 2001

Self-Administration

Administering any of the above features on your

telephone's available buttons

To perform this procedure, your telephone must be idle, without any active or held

calls.

1. Press the Menu button, and use the Right Arrow button to scroll through

the display until the Admin option appears.

2. Press the softkey below Admin.

3. If necessary, enter your security code using the telephone dial pad, then

press the softkey below Done.

The first Select Feature menu displays, with the first set of four

self-administration options (Expl? for Explanation; Acct for Account Code

Entry; AutoD for Automatic Dialing buttons; Blank for Not Available).

4. Choose one of the following options:

If you want to

Then

Add or remove one Go to Step 5.

of the features

shown

Add or remove a

feature not shown

Press the Right Arrow to display the next four

features (CFrwd for Call Forwarding; CPark for

Call Park; CPkUp for Call Pickup; DPkUp for

Directed Call Pickup). If the feature you want is not

shown, press the Right Arrow again to display the

next four features (GrpPg for Group Page; SAC for

Send All Calls; WspPg for Whisper Page; WspAn

for Whisper Page Answer). If the feature you want

is not shown, press the Right Arrow again to

display the final feature (WsOff for Whisper Page

Off).

Scroll through the

self-administration

features

Press the Right or Left Arrow to scroll forward or

back through the four Select Features menus.

See the full name

With the Expl feature displayed, press the softkey

of any feature on a below it. The top line displays the feature's name.

Select Feature

Press the Right Arrow to see the name of the

next available feature; repeat as needed.

Exit the

Press Exit to return to the default (date/time)

self-administration

function

display and normal call-handling mode.

5-17

Issue 1 July 2001

5. Press the softkey below the feature you want to place on (or remove from)

an available Feature button, for example, SAC to add or remove send all

calls. Selecting certain features may prompt you to enter a number such as

a telephone number, extension or trunk code to be associated with the

button you select in the next step.

NOTE:

Some already-programmed features, for example, call appearances, cannot

be changed from your phone; if you attempt to change one of these

features, your phone beeps once and the message "Press button to

program" remains displayed.

6. Press the Line/Feature button you want to assign to the selected feature.

If the feature is successfully administered, the display shows "Button

Programmed." If the button pressed already has a feature associated with

it, the display shows the programmed feature description and provides you

with the option of keeping it as programmed or replacing it with the

selection made in Step 6.

7. Choose one of the following options:

If you want to

Then

Program

Press the softkey below Cont (Continue) on the

second line of the display. Repeat this procedure

from Step 4.

another button

after receiving

the "Button

Programmed"

message

Replace the

Press the softkey below Replace.

feature shown

The display reverts to the first Select Feature menu.

Keep the

Press the softkey below Keep.

feature as

programmed

The display confirms the button has not been

reprogrammed.

Delete the

feature from

the button

Press the softkey below Delete.

The message "Button Programmed" displays.

selected in

Step 6 and

leave it blank

Exit the

Press Exit to return to the default (date/time) display

self-adminis-

tration function

and normal call-handling mode.

5-18

Issue 1 July 2001

Send All Calls

The Send All Calls feature lets you temporarily send your calls to the extension of

a person designated by the System Administrator to answer them when you

cannot.

Sending all calls (except priority calls)

immediately to a coverage extension

Your Telephone System Administrator must provide a coverage path before you

can use this feature.

If your System Administrator has programmed one of the Line/Feature

buttons to represent Send All Calls, with the phone on-hook, press that

button to initiate coverage,

With the phone on-hook, dial the Send All Calls Access Code.

You may hear a ring-ping (half-ring) tone as each call is forwarded.

Canceling send all calls

If your System Administrator has programmed one of the Line/Feature

buttons to represent Send All Calls, with the phone on-hook, press that

button again to cancel coverage,

With the phone off-hook, dial the Send All Calls Cancel Access Code.

A confirmation tone indicates coverage cancellation.

5-19

Issue 1 July 2001

Stored Number (View)

The Stored Number feature lets you display:

■

The numbers stored in Abbreviated Dialing (AD) locations

The number you last dialed

■

Viewing either the last number dialed or a

number stored on an AD button

1. If one has been programmed by your System Administrator, press the View

Line/Feature button.

2. To view the last number dialed, press Redial,

To view the number stored on an Abbreviated Dialing button, press the

applicable AD Line/Feature button.

The associated telephone number displays.

3. To return to call handling mode, press Exit or, to see another

feature/number, repeat this procedure from Step 2.

Timer

The Timer (display) feature lets you measure elapsed time.

Viewing elapsed time (hours, minutes, seconds)

1. Press Menu, then press the softkey below Timer,

If Timer is not available on your display, press the Line/Feature button your

System Administrator has programmed for the Timer feature.

The elapsed time displays.

2. To stop the Timer and clear the display, press Menu, then press the softkey

below Timer again,

If Timer is not available on your display, press the button your System

Administrator has programmed for the Timer feature again.

The time elapsed since initiating the Timer displays for about three

seconds, then disappears.

5-20

Issue 1 July 2001

Whisper Page (Activate)

The Whisper Page feature lets you make an announcement to a person at another

extension who is currently on a call; only the person being paged hears the

announcement.

NOTE:

If you have a headset other than those recommended (see Chapter 8) or a

base unit/adaptor other than the M12LU Modular Base Unit plugged into

your 4624 telephone, the Whisper Page announcement may be overheard

by the other person on the call.

Making an important announcement (such as an

incoming call) to an extension with a call in

progress

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Whisper Page Activate, press that button,

Dial the Whisper Page Activate Access Code.

You hear a dial tone.

2. Dial the number of the person you want to page.

Both parties on the other call hear a beep.

You can now speak to the party you paged without the other person on the call

hearing you. The paged party cannot speak to you unless the "Answering a

Whisper Page call" procedure is followed.

Whisper Page Answer

The Whisper Page Answer feature lets you speak with a person who pages you

while you are on a call.

NOTE:

If you have a headset other than those recommended (see Chapter 8) or a

base unit/adaptor other than the M12LU Modular Base Unit plugged into

your 4624 telephone, the Whisper Page announcement may be overheard

by the other person on the call.

5-21

Issue 1 July 2001

Answering a Whisper Page call

1. When you hear the Whisper Page beep while on a call, press the button

your System Administrator has designated for Whisper Page Answer.

Your current call is placed on hold to allow you to speak with the person

who paged you. The party on hold cannot hear your conversation.

2. When you finish speaking with the person who paged you, remove the

original call from Hold and resume your conversation.

Whisper Page Off

The Whisper Page Off feature prevents callers from using Whisper Page Activate

to page your telephone.

Blocking Whisper Page on your phone (your

phone must be programmed for Whisper Page

off)

Press the button your System Administrator has designated as the Whisper

Page Off button.

Other parties can no longer page your phone using the Whisper Page

Activate procedure.

5-22

Issue 1 July 2001

Retrieving Voice Messages

Message Retrieval

Your message indicator lights when a caller has left you a message. Because

voice mail systems are administered differently among customers, check your

office procedures for message retrieval. For example, some telephone users may

be authorized to retrieve messages for other telephones not equipped with a

display.

To retrieve a message by dialing the voice mail

system

Dial your voice mail system directly using the dial pad or, if one was programmed

by your System Administrator, press the Line/Feature button for voice mail. Some

systems also use softkeys for message retrieval.

Follow your standard voice mail retrieval procedures. Contact your System

Administrator if you have questions.

6-1

Issue 1 July 2001

6-2

Issue 1 July 2001

IP Telephone Management Features

Introduction

This chapter explains how to interpret both the different ringer tones you hear and

the telephone’s indicator lights. Also covered are testing your telephone to be sure

it is operating properly, and personalizing your phone’s ringing pattern.

Interpreting Ringer Tones

As you become more familiar with your IP Telephone, you will recognize the

various tones you hear in response to an incoming call or while using the handset.

The chart below provides an overview of the tones you hear; check with your

System Administrator to verify if the descriptions are accurate for your system.

Ringing Tones accompany an incoming call. Feedback Tones (as shown on the

next page) are those which you hear through the handset (receiver) or the

speaker.

Ringing (Incoming)

Tones

Meaning

1 Ring --------

Call from another extension.

Call from outside or the System Administrator.

2 Rings ------- -------

3 Rings ------ ------ ------

Priority call from another extension, or from an Automatic

Callback call you placed.

Half Ring (ring-ping) ---

A call is being redirected from your phone to another

because Send All Calls or Call Forwarding All Calls is

active.

7-1

Issue 1 July 2001

Feedback (Handset)

Tones

Meaning

Busy --- --- ---

Low-pitched, rapid tone (repeated 60 times per minute),

signifying the number dialed is in use.

Call Waiting Ringback

Tone ---_

A ringback tone with lower-pitched signal at the end;

indicates the extension called is busy and the called party

has been given a call waiting tone. If you hear this tone,

you may want to activate Automatic Callback.

Confirmation -- -- --

Coverage -

Three short tone bursts; indicates a feature activation or

cancellation has been accepted.

One short tone burst; indicates your call will be sent to

another extension to be answered by a covering user.

Dial ---------

Continuous tone indicating dialing can begin.

Intercept / Time-out

-_-_-_-

Alternating high and low tone indicating either a dialing

error, denial of a requested service or failure to dial within

a preset interval (usually 10 seconds) after lifting the

handset or dialing the previous digit

Recall Dial - - - -----------

Reorder -- -- -- -- -- --

Three shorts tone bursts followed by a steady dial tone to

indicate a feature request has been accepted and dialing

can start.

Fast busy tone repeated every half-second to indicate all

phone trunk lines are busy.

Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute to indicate

the number dialed is ringing.

7-2

Issue 1 July 2001

Personalizing Your Telephone's Ringing Pattern

Personalizing Your Telephone's

Ringing Pattern

The Select Ring feature lets you choose your own personalized ringing pattern

from among eight different patterns.

Selecting a personalized ringing pattern

1. With the phone on-hook, press Conf.

The current ringing pattern sounds and repeats every three seconds.

2. Continue to press (and then release) Conf to cycle through each of the

eight ring patterns.

3. To save a ringing pattern as it plays, do not continue to press Conf. You

hear the selected ringing pattern two more times, after which it is

automatically saved.

A confirmation tone (two rising tones) sounds and your new ringing pattern

is set.

NOTE:

Going off-hook, receiving a call or losing power during ring pattern selection

interrupts the process, and you must start over from Step 1.

Interpreting Indicator Lights

As you become more familiar with your IP Telephone, you will recognize the lights

associated with a Line/Feature button. The chart below provides an overview of

the indicator lights you see; check with your System Administrator to verify if the

descriptions are accurate for your system.

Light

Meaning

Steady Red

Steady Green

The line is available.

Indicates the line is in use or the

feature programmed for that button is

on (active).

Blinking Green

Flashing Green

Indicates a call is on hold on this line.

An incoming call is arriving on this

line.

Fluttering Green

This line's call was put on hold

pending a conference or a transfer.

7-3

Issue 1 July 2001

Testing Your Phone

The Test feature lets you verify that your telephone's lights and display are

operating properly.

Testing the telephone's lights and display

1. With the phone idle, press and hold Trnsfr.

The Line/Feature indicators light and the display lines each show 24

shaded blocks, representing the 24 characters available on each line.

2. To end the test, release the Trnsfr button.

The lights and display return to normal operation.

If any indicator light or the display does not respond during the test, contact your

Telephone System Administrator.

7-4

Issue 1 July 2001

Using a Headset or Specialized

Handset

Introduction

This chapter describes the headsets and specialized handsets that are

compatible with your IP telephone. How to operate a headset is also covered.

IP Telephone-Compatible Headsets

Use any of the following headsets with the 4600-Series IP Telephones:

■

Earset Starter

Earset Starter Noise Canceling

Encore Ultra VT

Encore Ultra Noise Canceling

Encore Ultra II

Encore Ultra II Noise Canceling

Mirage Ultra

Mirage Ultra Noise Canceling

Starset Supra Starter

Starter Special VT

Starter Special Noise Canceling

Supra Starter Noise Canceling

Supra Ultra

Supra Ultra Noise Canceling

Supra Ultra II Twin Top

Supra Ultra II Noise Canceling

Tristar Ultra

Tristar Ultra Noise Canceling

8-1

Issue 1 July 2001

Operating a Headset

Headset operation must be administered by your System Administrator and

requires either an M12LU Modular Base Unit (PEC 3124-022) or a 3124-HIC:

Attenuation (headset adapter) Cord (PEC 3124-HIC). For the latest list of

compatible headsets and adapters, or for ordering information, access "Products

and Services" at www.avayadirect.com.

IP Telephone-Compatible Specialized

Handsets

The IP Phone's handset interface (labeled HAC on the underside of the phone) is

compatible with the following handsets:

■

AB1C (the handset provided with your phone)

AB5C

AB6C

AB8C

Specialized handsets are available for noisy environments, hearing-impaired

users and other special purposes. These handsets are labeled either as "K-type"

or "AJ-type" handsets.

For the latest list of special purpose handsets and ordering information, access

"Products and Services" at www.avayadirect.com.

8-2

Issue 1 July 2001

Troubleshooting

Introduction

The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic

Troubleshooting chart provides the most common problems an end user might

encounter. The remaining pages in this chapter provide procedures for resetting

or power-cycling your phone, when Basic Troubleshooting does not resolve the

problem. For all other IP Telephone questions or problems, contact your

Telephone System Administrator.

Basic Troubleshooting

Problem/Symptom