EXPERIENCE THE ASPEN TOUCH
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Aspen ATM-123R Series
Touch Monitor
Product Manual
Aspen ATM-123R Series Touch Monitor
Product Manual
Table of Contents
Usage Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Connections and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Data Connection
Power, Video and Audio
Mounting
Display Setup and On Screen Display (OSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
On Screen Display Controls
Display Setup
Display Resolution
OSD Menu and Functions
Power/OSD Lock/Unlock
Auto-Sensing Brightness Adjustment
Touchscreen and Touchscreen Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Touchscreen Features and Use
Touchscreen and Peripheral Drivers
Driver Installation
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Usage Notice
Warning: To prevent the risk of fire or shock, do not expose this product to rain or moisture
Warning: To avoid electric shock, do not open or disassemble this product. There are no user serviceable
parts in this product. Refer all service questions to Aspen Touch Solutions or a qualified service
provider.
Introduction
Congratulations on your purchase of an Aspen Touch Solutions Touch Monitor. This manual covers all models
of the Aspen Touch Monitor 12" (ATM-123R) series of touch monitor products. Aspen has brought together a
team of experienced developers from the touch industry to create what we believe to be the finest touch monitors
available in the industry today.
Your Aspen Touch Monitor combines outstanding flat panel display design, the most needed features for typical
touch, POS and medical applications, and the best touchscreen components to deliver a product of superior
performance and value. We welcome your comments on our products and our company. For the latest product
As you read this manual, you may encounter words or terms associated with display, touchscreen or touch appli-
cations that you are not familiar with. Many of the words unique to this industry have been italicized on first use in
this manual. Definitions of these words have been included in the Glossary.
Product features of the Aspen ATM-123R series Touch Monitor include:
• 12" AMTFT LCD panel
• 350 nit Brightness / 300:1 Contrast Ratio LCD panel
• Auto-Sensing Brightness Adjustment for the best performance in changing light conditions
• High resolution resistive touchscreen with Dual Interface USB (ATM-123R only) and Serial connections
• 800 x 600 native resolution
• On Screen Display (OSD) for display setup, with vandal-resistant lockable controls
• One-click access to Brightness, Audio Mute, and Video Auto-Adjust functions
• Universal external power supply for world-wide operation (+12VDC Internal Power)
• State-sensing, lockable power switch prevents display from being turned off by vandals, and restores
operation after AC power is interrupted
• Power-on indicator built-in to power ON/OFF switch (OEM models only)
• Variety of VESA-compatible mounting options
• Top or bottom access stand lockdown for stable countertop mounting
• Kensington® lock connection on touchmonitor chassis for best public access security
• Cable management access through display base and bottom
• Touchscreen has high performance wedge seal for best contamination rejection in harsh environments
• Two high performance baffled loudspeakers with 1W+1W audio amplifiers and electronic volume controls
• Optional MSR and dual axis tilt/swivel Customer Display for the ultimate POS package
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2
Connections and Installation
Data Connection: Begin your installation by selecting a data connection. With the ATM-123R monitor, you may
use either a serial or USB data connection. All other ATM-123 series models use USB only. Choose the appropri-
ate data cable from the accessory kit included with your monitor.
Please note that all Aspen Touch Monitors that include an MSR or MSR/Customer Display also have an internal
USB hub to interface with the peripheral devices. As a result, the display will have only one USB cable which
supports both touch data and the MSR/Customer Display data.
Also, two additional User USB ports are available on the display, and these ports may be used to connect additional
USB devices to your system such as a mouse, keyboard, bar code reader, etc.
Power, Video and Audio: Connect the power, video and (if desired) audio cables to the monitor, using the Quick
Set-up Guide for assistance, if necessary. Power for the ATM-123R monitors is supplied by an external DC power
supply with a unique power plug.
Mounting: You may simply place the monitor upright on the base of the desk stand. However, if you wish to use
your monitor in any other way than resting it on its stand on a flat surface, you will need to either:
• Attach the stand to a countertop or wall
• Dismount the display chassis from the stand and use the VESA mounting holes on the chassis to attach
the display to an arm or other mount.
Note: Connect the cables to the monitor before attaching the stand to a countertop or a wall if access to cable
connections will be restricted when the stand mounting is complete.
To attach the stand to a countertop or wall, first use the full-size template (print from the file included with this
manual) to determine the proper locations for screw or bolt holes, and if necessary, to select a location for a larger
hole to route cables through the mounting surface. Cables can generally be hidden under the stand baseplate
and the rear cover. The baseplate of the stand can be attached to a flat surface in several ways using the VESA
holes, Keyhole Slots, or Top-down Anchor Mounting System.
• VESA: The four holes near the middle of the baseplate are VESA-compatible with spacing of 75mm center
to center. Use these holes to bolt the stand from the back side.
• Keyhole Slots: The three large “keyhole” slots may be used to secure bolts, inserted from the front side,
with nuts, threaded on from the back side of the mounting surface. Insert bolts in mounting holes, loosely
thread nuts on from back side, slip stand keyholes over bolt heads and position bolt shaft in the narrow
portion of keyhole slot. Tighten nuts from back side to finish the installation.
• Top-down Anchors: To attach the stand to the mounting surface from the front, use the two round holes
adjacent to the cable access cutout, and the hole in the center of the smaller keyhole slot near the front of
the baseplate. The back holes are accessible through the stand when the rear cover is removed, and the
front hole is accessed through the small cover in the top surface of the plastic base. To remove the cover,
rotate it 1/4 turn clockwise by inserting a flat blade screwdriver in the cover slot.
To attach the display to an arm or other mount, use the VESA-compatible holes after dismounting the display
mounting chassis from its stand. The VESA holes are designed to allow for easy attachment of the display to
standard swing arms and mounts.
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3
Display Setup and On Screen Display
Connect and secure cables to the display and the computer, except for the USB cable. The AC cordset provided
with your display should be appropriate for your region. If the proper cordset has not been provided, you may use
any cordset with an IEC320 connector at the appliance end to connect to the power adapter of your touch display.
Notice: Unless your Aspen Touch Monitor has a serial data interface, or you are connecting this Touch
Monitor to a computer that already has Aspen touchscreen MSR and Customer Display drivers installed,
please leave the USB cable disconnected until the appropriate drivers for your computer’s operating system
have been installed.
You can now set up the display for operation with your computer. Display setup requires use of some of the main
features of the On Screen Display (OSD), listed below. Detailed use of the OSD is described later in this section.
On Screen Display Controls: The following table shows the OSD and Power control buttons, located on the
right side of the display, and both the Normal and Direct Access functions of these buttons.
The Direct Access features can be used by pushing the corresponding button without entering the OSD Menu
first. For example, you may access the Display Brightness feature through Direct Access by simply pushing the
Up button.
Button
❶
Symbol
Button Name
Menu
Normal Function
Direct Access
Displays/Exits OSD Menu
Increases selected item value
Decreases selected item value
Selects highlighted menu item
Turns all display power ON/OFF
❷
Up
Display brightness
Audio ON/OFF
❸
Down
❹
Enter
Video auto adjust
❺
Power
Display Setup: Use the OSD buttons to set up the display:
1. Turn on the display with the POWER button. Both the power adapter and the display have power indicator
lights. The power indicator light on the power adapter will illuminate when AC power is applied to the
adapter. The power indicator light on the display will illuminate when the display is turned on with the
POWER button.
2. The display will initially be set to properly display the native resolution for the LCD panel, which is
800 x 600 pixels. If your computer outputs a video signal at another resolution, further adjustment than
described in this section may be required. Contact Aspen Technical Support if assistance is required.
3. Press the ENTER button on the OSD controls. A pop-up window on the display should appear with the
message “Auto Adjusting Please Wait.”
4. Inspect the top, bottom, left and right edges of a typical application to make sure you can see the entire
image on the display without scrolling. If so, you are finished with the basic setup of the display.
Display Resolution: If your application requires use of the display at another resolution than 800 x 600, such as
640 x 480, you may achieve satisfactory operation by using the Auto Adjust procedure described above, or you
may need to use the individual controls in the OSD to properly adjust the display. Access the OSD main menu and
use the Video Adjustment functions (see table below) to resize, move, or adjust the quality of the displayed image.
OSD Menu and Function: The complete OSD Menu is shown in the table below. The Main Menu icon for each
menu group is shaded, and the individual functions within the group follow. To access the OSD Menu, push the
MENU button.
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4
Use the ENTER button to select a highlighted menu, and to move between individual items within a menu. Use
the UP/DOWN buttons to select/deselect an item, or to increase/decrease the value of an item.
Contrast and Brightness
Contrast
Controls the display contrast.
Controls the display brightness.
Brightness
Video Adjustment
Auto Adjust
Automatically sets display image size, position, and fine adjustment. Contrast
and brightness are not adjusted.
Left/Right
Up/Down
Horizontal Size
Fine
Controls horizontal position.
Controls vertical position.
Increases or decreases the horizontal size of the image.
Controls the vertical fine adjustment. May improve picture detail in emulation
modes.
OSD Tool
OSD Left/Right
OSD Up/Down
OSD Timeout
Adjusts the default horizontal position of the OSD on the display.
Adjusts the default vertical position of the OSD on the display.
Determines time (in seconds) that OSD waits before automatically closing after
no action has been performed.
Factory Reset
Recalls original factory settings of image parameters.
OSD Language
Selects the OSD menu language—English, French, German, Italian, Spanish,
Japanese, Traditional Chinese, or Simplified Chinese.
Color Adjustment
Adjusts preset color temperature of the image. Available choices are 9300,
7500, 6500, and 5500° Kelvin (K). A User mode allows custom setup of each
color component of the image—Red, Green and Blue. Default setup for this
parameter is 6500°K. Do not adjust color temperature unless you have a specific
need to do so.
Audio Adjustment
Volume
Adjusts the loudspeaker volume.
Mute ON/OFF
Mute ON turns off the audio function. Mute OFF restores the audio function.
Auto DIM
Auto Dim
Turns the Auto-Sensing Brightness Adjustment circuit ON or OFF.
Dimming Range
Menu shows sensed light level, and brightness setting as a percentage of full
scale (same setting as Brightness in Contrast and Brightness menu when Auto
DIM is OFF). With Auto DIM ON, brightness is now controlled by the light sensor
located at top center of the front bezel. See additional discussion of the Auto-
Sensing Brightness Adjustment feature further in this section.
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Power/OSD Lock/Unlock Note: There is no menu graphic for this feature.
The Power/OSD lockout menu is separate from the main OSD.
1. Access this feature by first pressing the MENU button to access the main
OSD.
2. While the main OSD is displayed, press and hold the MENU button. The main
OSD will disappear.
3. While continuing to hold the MENU button down, momentarily press the
POWER button. The POWER/OSD lockout menu will appear.
4. Press the ENTER button to alternately select OSD or POWER, and use the
UP and DOWN buttons to toggle your selection between UNLOCK (the
default) and LOCK.
OSD LOCK defeats all normal access to the OSD, including the Direct Access
shortcuts to Brightness, Audio, and Video Auto Adjust. To access the OSD when
in OSD LOCK, press and hold MENU, and while holding MENU down,
momentarily press POWER.
POWER LOCK defeats the operation of the POWER button. This feature, in
addition to preventing casual vandalism of the system, allows the Touch Monitor
to power up properly when the system or Touch Monitor is powered from an
outlet strip or remote master switch, or when the monitor is installed in a kiosk
or other location where the power button is inaccessible.
OSD buttons: UP, DOWN and ENTER will scroll through available choices when held down continuously.
The Auto-Sensing Brightness Adjustment: This feature is intended to be used in situations where the ambient
lighting can change significantly over time.
The brightness of the image tracks ambient brightness and dims the display as the ambient light decreases, mak-
ing the image less obtrusive under reduced lighting conditions where high image brightness is not necessary for
good viewability.
To use Auto-Sensing Brightness Adjustment:
1. Turn AutoDIM OFF with the Auto DIM OSD menu
2. Set Brightness to desired value in brightest expected ambient light
3. Turn AutoDIM ON.
4. Set the Dimming Range to desired value. (See discussion below).
5. Close AutoDIM menu
If the brightest ambient light is 150 or above as reported by the Auto DIM OSD menu (units are approximately in
Lux, a common measure of illuminance, or lighting of surfaces by light sources), the brightness will not change
when the Auto Dim feature is turned ON.
However, when the ambient lighting is less than 150, the display will immediately dim in response to the setting of
the Auto Dim range and the ambient light:
• Dimming Range is a measure of how much the display will dim when ambient light is reduced
• Dimming only occurs in the ambient light range of 0-150 (Lux) as measured by the automatic light sensor.
If the ambient light is brighter than 150, no dimming will occur until the light level drops below 150, and then
will drop proportionally to the measured light level
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6
• A Dimming Range setting of 100 means that the image brightness will be reduced to its minimum in total
darkness conditions
• A Dimming Range setting of 0 means that the image brightness will not be reduced at all under total dark-
ness conditions
Touchscreen and Touchscreen Drivers
Touchscreen Features and Use: Your Aspen ATM-123R series touch display is equipped with a resistive touch-
screen. Features of a resistive touchscreen that are important for your use are:
• Composition: The touchscreen is made of a thin (about 1/8") sheet of glass overlaid with a layer of plastic.
The resulting composite is placed in front of the LCD panel in your Aspen Touch Monitor.
• Activation: The touchscreen can be activated by anything that applies a force of about 1 ounce over a
normal fingertip-sized area. Objects with smaller contact areas such as a credit card, pen, pencil tip or
pencil eraser will activate the touchscreen with even less force. So, in normal circumstances, a very light
touch is all that is required to navigate your application with the touchscreen.
• Use and Abuse: The touchscreen plastic layer has a hard front surface coating on it, and will withstand
years of use with fingers, fingernails and other relatively large radius styli. However, hard objects with sharp
edges can easily damage the touchscreen. Avoid the use of ball-point pen barrels with the tip retracted,
microball pens, keys, rings, coins and metal tableware.
• Cleaning: The touchscreen may be cleaned with common glass cleaners, but do not use cleaners with
abrasives—Comet, BonAmi, etc. The best procedure for cleaning the screen is to apply your cleaner to a
soft cloth or paper towel, and wipe the touchscreen until contamination is removed. Applying cleaner to the
cloth rather than spraying it directly on the screen will minimize the amount of overspray that may collect at
the bottom of the screen.
• Application Use: One characteristic of the resistive touchscreen technology is that it averages multiple
touches. So, If you touch the screen with two fingers at the same time, on opposite sides of the display, the
reported location to the application will be in the middle of the screen! Consider this in navigation of your
application.
Touchscreen and Peripheral Drivers: Drivers for different operating systems have been supplied on a CDROM
that accompanied your Aspen Touch Monitor. If you cannot find the disk or need additional copies of the software,
Touchscreen and Peripherals Driver Installation: Drivers for all supported operating systems are contained
on the Aspen Touch Solutions Install Disk. To install drivers, follow the procedures below as appropriate.
Touchscreen Support: Support is provided for Windows 98/Me/NT/2000/XP, MS-DOS and Linux (kernels 4.2.18
and above).
The MSR and Customer Display: Both of which are USB devices and are currently supported under Windows
platforms only. Support for Linux will be provided in the future. Contact Aspen TechSupport for further information.
Windows 98/Me/NT/2000/XP Installation:
• If you are using a USB data interface, disconnect it from the computer before proceeding. Connect the
touchscreen cable if using a serial interface (ATM-123R only). Insert the disk in your drive. If AutoRun does
not start the installation, double click the “Setup” program in the CDROM folder.
• Follow the instructions pertaining to your particular product configuration.
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7
• If the installation program does not restart your computer, shut down, connect the USB cable, if used, and
restart.
• After restart, the touchscreen controller will be found by Windows and the drivers automatically installed for
them.
• Find the Aspen Touch Monitor Settings icon on the desktop or in Control Panel, and use the features under
the appropriate tabs to configure the operation of the touchscreen for your application, and if necessary, to
calibrate the touchscreen to the display image.
• The MSR, if present, is configured for keyboard emulation by default. It should work identically to keyboard
wedge readers in all applications. Contact Aspen TechSupport if this format is not suitable for your application.
• The Customer Display, while hardware interfaced as a USB device, is equivalent to a serial display for
programming purposes. Contact Aspen Technical Support for programming information on this device.
MS-DOS Installation:
• See specific procedures in DOS section of disk.
Linux Installation:
• See specific procedures in Linux section of disk.
• Kernels 2.4.18 and above (corresponding to RedHat Linux versions 8 and 9) are supported.
• Source code is available on request.
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8
Specifications
Monitor Part Number
Standard
OEM
ATM-123RM, ATM-123RMD
ATM-123RO, ATM-123RMO
Display
12.1" Color AMTFT LCD
Dark Gray
Color
Standard, OEM
Touchscreen Technology
Active Screen Dimensions
5-wire resistive
Horizontal
Vertical
9.66"/246mm
7.26"/184mm
Monitor Dimensions
Width
12.4"/315mm
11.5"/292mm
10.5"/268mm
8.25"/210mm
2.50" / 64mm
Height with stand
Height, no stand
Depth with stand
Depth no stand
Weight
ATM-123R/RM
Actual
15 lb/6.8kg
21 lb/9.5kg
Shipping
ATM-123RMD/RMO/RMDO
Actual
16 lb/7.3kg
22 lb/ 10kg
Shipping
Brightness
LCD
350 nit (typical)
290 nit (typical)
With touchscreen
Colors
262,144 (6-bit video)
Resolution
Native
800 x 600
Supported
800 x 600 at 60,70, and 75 Hz
720 x 400 at 70 Hz
640 x 480 at 60 and 75 Hz
Viewing Angle
Horizontal
Vertical
130° Total (65° left/right)
105° Total (40° up/60° down)
Contrast Ratio
300 to 1
Scanning Frequency
Horizontal
Vertical
31.5 - 60 kHz
56 - 75 Hz
Video Input
Analog RGB (VGA)
Analog RGB with sync on green
Video Bandwidth
80 MHz
Input Video Format
Power Supply Voltages
VGA/SVGA/XGA analog
External DC supply
AC input 100-240VAC/50-60 Hz
Power Dissipation
Temperature
30 W max
Operating
Storage
+5°C to 40°C
- 30°C to 70°C
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9
Humidity
Operating
Storage
20% to 80% non-condensing
5% to 90% non-condensing
External Connections
Power
Mini-jack compatible with 5.5 x 2.0mm plug
Standard 3.5mm Stereo Jack
HD15 (VGA)
Audio
Video
Touch Interface
Standard USB series "B" receptacle
(detachable USB cable)
Connectivity
POS Options
Two USB "A" input ports
(ATM-123RM/RMD/RMO/RMDO
Magstripe Reader
Customer Display
3 Track Reader with Power and Error
Indicator Light
2 x 20 VFD Display with Dual Axis (tilt & swivel)
Movement
Additional features
Power indicator for display, built in to power switch (OEM models only);
Power switch state memory
Digital on-screen display (OSD) Hidden, software lockable controls
Direct access to brightness, audio mute, and video auto adjust functions
(bypass OSD)
Auto-Sensing Brightness Adjustment
Rubber Wedge Sealed touchscreen
Removable base
Two 75mm VESA mounts (On base and display chassis)
Top or bottom access to countertop mounting holes
Kensington lock connection on chassis
Broad range of vertical tilt (-5º to +90º)
Two built-in 1W baffled speakers
Two Port USB Hub (ATM-123RM/RMD/RMO and RMDO models only)
Product Agency Approvals UL/cUL,TUV(GS), FCC Class B, CE
Warranty 3 years, 24 hour advance replacement
Specification Notes
1. Pertaining to the CE mark:
The application of this monitor is restricted to special controlled luminous environments. The screen surface
tends to reflect annoying light of lamps and sunlight. To avoid these reflections the monitor should not be
positioned in front of a window or directed to luminaries. The monitor is in compliance with Reflection Class III
according to ISO 9241-7.
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Glossary
AMTFT—Acronym for Active Matrix Thin Film Transistor. This is the type of liquid crystal display panel used in
essentially all computer flat panel displays today.
Calibrate—For touchscreens, “calibrate” is the common term for the process that is really “video alignment.”
A touchscreen and its controller have a coordinate system that is usually not identical to the coordinate system
of the video display of the host computer. By displaying reference points on the touch monitor (through the cali-
bration program) and touching those reference points, the touch monitor coordinate system is scaled to that of
the computer.
Color temperature—Color temperature is a simplified way to characterize the spectral properties of a light
source, and is the temperature you would heat a theoretical “black body” source to radiate light of the same visual
color. For example, “low” color temperature, like 3200°K, implies warmer (more yellow/red) light, while “high” color
temperature, like 9300°K, implies a cooler (more blue) light. Daylight has the 3200°K temperature mentioned near
dawn and evening, and a higher one during the day. The standard unit for color temperature is the Kelvin (K).
Contrast Ratio—The ratio of the luminance of the display of a full white image to a full black image. This
parameter is useful in determining the relative sharpness of two displays—a higher contrast ratio usually implies
a sharper image, especially when text is displayed.
Controller or Touchscreen controller—The electronics that actually process the touch on the touchscreen and
sends out a digital representation of that touch to the host computer.
Emulation—As used in display technology, emulation mode means an image displayed at a non-native resolution.
For your Aspen touch monitor and other 12" monitors, the common emulation mode is 640 x 480. In emulation
modes, a monitor cannot perfectly display the image sent from the computer when the monitor pixel to image
pixel ratio is not an integral multiple.
Hub or USB hub—An electronic circuit that combines several USB signals into one.
Illuminance—The measure of how much luminous flux per unit area that impinges on a particular surface, or
how bright a point source of light appears to the eye. It is measured in foot-candles or in lux.
Kelvin—The scale of temperature measurement that begins at absolute zero. The increment of temperature that
one Kelvin represents is the same as that of the Celsius scale, but the scale starts at -273.16°C. Thus 293°K is
about 20°C or 68°F.
Keyboard emulation—Produces the same output as a keyboard, or a “keyboard wedge” magnetic stripe reader.
Keyboard wedge—An MSR unit that connects to a computer keyboard port with a cable that also connects the
standard keyboard, thus a keyboard wedge.
LCD—Acronym for Liquid Crystal Display. The most common technology used in flat computer displays today.
“Liquid crystal” molecules (a very complex chemical engineered for this function) sandwiched between a combi-
nation of flat glass color filters and polarizers, pass or block light in response to electrical signals applied by the
display electronics. The result is a very sharp, bright display that is very thin, and uses little power, compared with
a CRT, or tube-type monitor.
Lux—The standard unit for illuminance is lux (lx) which is lumens per square meter (lm/m2). 1lux = 10.764 foot-
candle. Common room lighting is 100-1000 lux.
MSR—Acronym for Magnetic Stripe Reader. A device that reads information encoded in the magnetic stripes on
the back of a credit card, etc. The process is essentially identical to the operation of a cassette tape player.
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Native resolution—The resolution of a digital flat panel display that actually describes how many pixels are in
each row and column of the display, and which is the resolution that the display is optimized for.Your 12" Aspen
touch monitor has a native resolution of 800x600, which means that the LCD panel has 800 pixels on each row,
and has 600 rows. Each element of video information received from the computer/display electronics is assigned
to and displayed by a specific location on the display panel—a pixel. At resolutions other than native (see emulation)
there is not a one to one correspondence between the video information elements and the available pixels on
the display. The display electronics must compensate for this and cannot do a perfect conversion, thus emulation
modes never look as good as images displayed at the native resolution.
Nit—The standard unit of luminance is the candela per square meter (cd/m2), or Nit.
Pixel—Abbreviation for “picture element.” In an electronic display, the smallest complete element of the picture
that contains all possible colors and proper brightness. In your Aspen Touch Monitor, one pixel of the LCD panel
is a square “window,” with an area of about 0.3x0.3mm, containing three smaller windows that pass red, green or
blue light at the appropriate brightness in response to the video signal from the computer.
Polarizer—A thin glass or plastic sheet that filters out light rays of all but a specific orientation. Light passing
through such a sheet is thus polarized.
POS—Acronym for Point Of Sale.
Serial—A data transmission method where each bit (a “1” or “0”) of data is passed sequentially (or serially) over
a single data path (a wire…). The most common standard for this method is called RS232. This is a very common
method of interfacing peripheral equipment to older computers. Today this method is increasingly replaced by
another method called USB (see below).
USB—Acronym for Universal Serial Bus. A common method for interfacing peripheral equipment to computers.
It has the advantages over other serial data transmission standards of higher speeds and the ability to connect
many devices to the same port on a computer.
VESA—Acronym for Video Electronics Standards Association. An industry trade group that promotes interoper-
ability standards within the video and computer industry. The VESA mounting pattern (75 mm) for displays is used
by your Aspen Touch Monitor on the base and chassis, allowing the monitor to be quickly attached to standard
swing arms and mounting plates.
Mounting Template:
A full-sized image of the metal base plate for the touch monitor is included with this manual, and may be used as
a template for creating mounting holes in a countertop, etc. Electronic versions of this manual include a file that
may be printed to create the same template. Ensure that your printed version is scaled correctly.You may check
the accuracy of your printed template by verifying that the center-to-center distances of the VESA mount pattern
are exactly 75mm or 2.95".
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Aspen Touch Solutions, Inc. Product Warranty:
Aspen warrants that the Products will conform to the Specifications and be free from defects in material and
workmanship for three (3) years from date of shipment. Customer shall report any claimed defect in writing to
Aspen immediately upon discovery, and in any event, within the warranty period. Products must be returned
to Aspen within thirty (30) days of Aspen’s receipt of warranty claim notice and only after receiving Aspen’s
authorization to return products in accordance with Aspen’s Product Return Policy. In the case Customer needs
fast turnaround for product replacement, Aspen will issue advance replacements with 24 hours after an Aspen
Return Material Authorization (RMA) number has been issued for Product to be returned. Warranty repairs shall
be warranted for the remainder of the original warranty period for the Product. This warranty is void if the Products
have been repaired, altered or modified in any manner by persons other than Aspen, without Aspen's prior written
approval. This warranty excludes prototypes and conditions in Products resulting from normal wear and tear. Defects
caused in whole or in part by failure to properly store, install, operate or maintain Products in accordance with
good industry practices and Aspen’s recommendations are excluded from warranty coverage. Damage caused by
use of the Product other than that which it is intended is excluded from warranty coverage. Repair or replacement
is Customer’s exclusive remedy under this warranty, except if such remedy is adjudicated inadequate, Aspen shall
refund the paid price of the Products. Aspen will pay to return the Products to Customer. The turnaround time on
repairs will usually be thirty (30) working days or less. Aspen accepts no added liability for additional days required
for repair. This warranty shall not be enlarged or modified, and no obligation or liability of Aspen shall be created,
by Aspen offering technical advice, assistance, or services relating to the Products. Before returning Products to
Aspen on warranty claim, Customer shall remove from the Products any hardware, data, software or programs or
keep backups. Aspen disclaims any liability for loss of such data in returned Products. ASPEN MAKES NO OTHER
WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCTS, except as specified herein. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
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Experience the Aspen Touch.
31207 Keats Way, Suite 104
Evergreen, Colorado 80439
tel: 303.468.4130 fax: 303.468.4131
toll free: 877.427.7393
@
email: info aspentouchsolutions.com
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