Introduction ................................. 1
Locking the Directory................ 13
Installation ................................... 4
Viewing the Callers List ............ 14
How do I use softkeys? .............. 7
Display Prompts ......................... 7
Line Selection............................. 8
Making Calls............................... 8
Answering Calls.......................... 8
Predialing a number ................... 8
Switching Between Two Lines.... 8
Timing a call ............................... 8
Using Flash ................................ 9
Extension in Use ........................ 9
Using the Redial List................... 9
Status lights................................ 9
Using Hold key ........................... 9
Adjusting the Volume ............... 10
Icons........................................... 16
Setting your Options................. 11
Using the Directory................... 12
to the Directory ..................... 12
Entering Letters and
Finding entries in the
Directory ................................ 12
Changing entries in the
Directory ................................ 13
Copying from the Callers List or
Redial List to the Directory .... 13
Dialing from the Directory......... 13
Deleting an entry in the
Directory ................................ 13
Deleting all entries in the
Directory ................................ 13
i
Emergency Service Feature
Introduction
The Model 392 will provide
telephone service on Line 1 only
during a power failure. However,
only the dial pad, ringer and
handset will function. If you are on
a handset call using Line 1 during a
power interruption, the Model 392
will keep the call, although the
display will not work while the
power is off. Handsfree calls and
calls on Line 2 will not be re-
established during a power
Congratulations on your purchase
of the Model 392 telephone! The
Model 392 boasts several
timesaving and advanced features,
including:
•
•
•
2-Line capability
a large 8-line backlit display
a 200 Name/ Number Directory
with 100 entry callers List
•
a speakerphone for handsfree
calls
•
access to advanced services
interruption.
Use this user guide to learn more
about the Model 392’s features.
Unpacking the Phone
When you unpack your telephone,
you should ensure that you have all
of the following items. If any part is
missing, contact the supplier of
your telephone.
Hold
Redial
Goodbye
Options
handset
handset cord
2 line cords
stand
power adaptor
number card
and lens
two line adaptor
language plate
The power adaptor is 16 VAC, 250mA – please see the regulatory sheet for safety
instructions regarding the power adaptor and operation of the telephone.
1 Model 392 User Guide
Keys
Key Description
Directory, which can store up to 200 names and
numbers in alphabetical order. See the section “Using the
Directory” for more information.
c
b
Callers List, which stores the last 100 callers. See the sec-
tion “Using the Callers List” for more information.
Pressing sand r lets you move between screens
when you are using services. These buttons also let you
scroll through menu selections, such as the Options List.
When you are editing entries on the display, 3deletes a
character or number, and 4adds a space when entering
or editing names.
i
—
Adjusts the volume for the handset, ringer and handsfree
speaker on either line. See the section "Adjusting the Vol-
ume" for more information.
∑
£
Displays the last 10 numbers dialed. See the section
“Using the Redial List” for more information.
The £button lets you access six options to cus-
tomize your telephone. See the section “Customizing
your phone” for more information.
Í
k
Pressing Íopens a list of Services scripts that are
stored in memory. See the section “Services” for more
information on downloading and using services.
Pressing kends an active call. kexits an
open list, such as the Directory or Callers List, but if a call
is active when the list is open, it will also end the call. It
will not hang up a call that is on hold.
o
Pressing oputs a handset or handsfree call on
hold and the appropriate line indicator will flash.
Pressing owhile editing a number or predialing
will add a pause.
v
w
g
Pressing vinitiates or answers a call on Line 1.
Handsfree is activated if the handset is on hook.
Pressing winitiates or answers a call one Line 2.
Handsfree is activated if the handset is on hook.
Pressing ginitiates a handsfree call using
vif not in use. If vis in use, wwill
be selected. gturns muting on and off for hands-
free calls. When mute is on, the display will show Micro-
phone muted and the glight will flash.
3 Model 392 User Guide
2. Attach the stand
Installation
Your Model 392 telephone can be
installed on a desk or mounted on
the wall. To use the phone’s Call
Waiting and Caller Identification
capabilities, contact your local
Service Provider for subscription
details. Your Service Provider may
call these services by different
names.
If you plan to mount the phone on
the wall, you do not need to attach
the stand; skip this step. If you plan
to use the phone on a desk, attach
the stand by inserting the tabs on
o
the stand (marked with ) into the
slots on the bottom of the telephone
(A). For a higher viewing angle, use
the slots marked n. For a lower
viewing angle, use the slots marked
m. Then slide the stand towards
the phone until it snaps into place (B).
Note: : In order to properly install
this telephone for two line
use, you will need to know if
your two telephone lines
originate from a single tele-
phone jack or from two sepa-
rate jacks. See the diagram in
step 5 "Install the phone".
Use the two line adapter
(included with this phone) for
installation if your two lines
originate from two separate
jacks.
3. Connect the cords
If you attached the stand to install
the phone on a desk, route both the
phone cord (or the cord attached to
the two line adapter) and power
adapter cord through the opening in
the stand. Insert the phone cord into
the slot on the back of the telephone
marked l until it clicks into place.
Insert the power cord into the
1. Connect the handset cord
power jack marked k.
Turn the telephone over and locate
the handset jack marked j.
Insert one end of handset cord into
the jack until it clicks into place.
Then route the handset cord
through the groove as shown in the
illustration below.
Note: You should connect the
power adaptor to a surge pro-
tector or power bar.
4. Press the cords into grooves
Press the cords into two of the
grooves provided on the bottom the
stand. This will allow the stand to
sit flat on a desk surface.
Attach the handset to the other end
of the handset cord.
5. Install the phone
1
If you have installed the stand and
are using the phone on a desk:
Simply turn the telephone over so it
rests on the stand. If both phone
lines originate from a single jack,
use diagram I for final installation.
If the two phone lines originate
from two separate jacks, use
B
A
2
diagram II for final installation.
Handset groove
Handset cord Handset
Model 392 User Guide 4
I) Installing the phone when both
phone lines originate from a single
jack:
•
Plug the power adapter into a
power outlet.
Adaptor
•
Connect the phone cord to the
jack
•
Plug the power adapter into a
power outlet
4
Power Adaptor
Stand
Line grooves
Phone cord
3
5
4
Line 1
Line 2
6. Install on a wall
For effective wall installation, both
telephone lines should originate
from a single jack. Contact your
local Service Provider if your
telephone lines originate from two
separate jacks.
3
5
Line 1 & Line 2
II)Installing the phone when two
phone lines originate from two
separate jacks:
To install the Model 392 on a wall:
Connect the cord to the wall jack
(A). Coil the phone cord into the
space provided on the back of the
phone (B). Then align the telephone
so the hooks on the wall plate (C)
align with the wall-mount slots on
the back of the phone, as shown
•
As shown in the diagram below,
use the two line adaptor for
installation.
•
Connect the line cords as shown
from the wall jacks to the two line
adaptor.
Plug into phone
Adaptor
D
A
Line 1
Line 2
B
C
E
Line 1
Line 2
5 Model 392 User Guide
here. Push the phone onto the pegs,
then slide it down until it is secure
(D). Plug the power adaptor into a
power outlet (E).
10. Using Services
Follow the instructions in the
section “Using Services” to
Note: You may wish to purchase a
short phone cord from a local
supplier for a wall installa-
tion.
program your Model 392 telephone
for enhanced telephone provider
subscription services and feature.
7. Insert number card
Write your telephone number on
the number card, and place it into
the card slot on the telephone,
located under the mouthpiece in the
handset cradle. Gently bend the
clear plastic lens into the slot, over
the number card.
8. Insert Faceplate
Snap the faceplate into the recess
provided above the dial pad. Slide
the tab on the left-hand side of the
faceplate into the slot. Then press on
the right-hand side of the faceplate
to snap it into place.
9. Customize the telephone
Follow the instructions in the
section “Customizing your phone”
to customize your Model 392
telephone.
Model 392 User Guide 6
Prompts and Indicators
How do I use softkeys?
This telephone uses softkeys to give
you commands to choose from.
Each choice corresponds to the
button next to it. In this illustration,
the user is selecting NextSpaceto
insert a space. Commands will
change depending upon the action
you are performing.
Enter the name>
Drew
Use Save to end
-Save
NextSpace-
Quit-
-Backspace
-ChangeCase
Display Prompts
unsure what a certain prompt
means, find it here, or see the
"Troubleshooting" section for
additional information.
Instructions and information are
displayed on the large screen. For
example, 9indicates vand
hindicates w. If you are
Display Prompt
Explanation
LineX on hold
A call is on hold. Press vor w( which-
ever Line indicator is flashing) to speak with the caller.
Directory is full
The Directory has reached its maximum number of
entries. If you want to add entries, you must first
delete some entries.
Directory locked
The Directory has been locked, and you cannot edit,
add, or delete entries. See the section “Using the
Directory” for more information.
LineX MsgWaiting
Check for new messages in your Voice Mail service*.
more 4
Press 4to see other display prompts.
Private Name or
Private Number
The caller has requested that the name (or number)
not be shown.
LineX Ringer OFF
No audible ringing. To turn the ringer on again, press
the right side of uand press Line1 or Line2
softkey.
Unknown name or
Unknown number
The telephone company is unable to provide the
name (or number) of the caller.
XX New callers
XX new calls have been added to the Callers List since
you last checked it.
XX Call(s) bumped
XX callers have been deleted from the Callers List to
make room for new callers.
* You must subscribe to a Message Waiting service for this feature to work.
Consult your local telephone company for information.
7 Model 392 User Guide
Handsfree Speaker and Mute
Making and Answering
Calls
The Handsfree speaker lets you talk
to callers using a built-in microphone
instead of the handset. When you are
on a handsfree call, you can mute the
caller so they cannot hear you.
Line Selection
The Model 392 telephone offers a
variety of methods to place calls. In
most "one touch" dialing modes,
Line 1 will be automatically selected
for placing calls. If Line 1 is already
in use, the phone will select Line 2
to place the outgoing call. If both
lines are in use, or if either line is on
hold, the display indicates Select a
Line. Pressing vor w
will connect you to that line.
Activating Handsfree
1. Make or receive a call by pressing
g, vor w.
The Handsfree indicator and the
line indicator will light.
2. To end a call, press k.
Activating Mute
While on a handsfree call:
Making Calls
1. Press the gkey to mute
caller. The display shows
Microphone muted and the
mute indicator will flash.
2. To speak with caller, press
gagain.
1. Lift the handset or press
gor select vor
w.
2. Dial the phone number using
the keypad.
3. To end call, press k.
Hint: To end calls press kor
put handset back in cradle.
Hint: If you begin a call using the
handset, simply press g
and return the handset to the
cradle to switch to a handsfree
call. To return to the handset,
pickup the handset.
Answering Calls
The display shows the icon 9or hto
indicate which line an incoming call
is on. In addition, the light next to
the appropriate line key will flash.
Switching Between Two Lines
1. Lift the handset or press
gor select vor
w.
1. Make or answer call on one line.
2. Press the other line key and
make or answer a second call.
The first call will automatically
be placed on hold.
3. To hold one line and speak on
the other line, press the line
keys alternately.
Predialing a number
Predialing allows you to check and
modify a phone number before it is
dialed out.
1. Enter the number using the
keypad. Use the Backspace
softkey or 3to correct errors
before dialing.
2. Lift the handset or press
gor select vor
w.
4. To end a call that is not on hold,
press k.
Timing a call
When you make or answer a call, the
Display timer shows the elapsed time of
the call.
Model 392 User Guide 8
DELETING the Redial List
Using Flash
1. Press ∑to view the
Redial List.
The Flash softkey allows you to
access telephone company
2. Press the DeleteList softkey.
3. Press the Delete softkey to
confirm.
subscribed services, such as call
waiting and three-way calling.
These services vary from area to
area, so contact your telephone
company for instructions on using
available services and your Model
392 telephone. If these instructions
say to press the “hook-switch” or
“receiver button,” press the Flash
softkey.
Status lights
Speaker Light
•
Speaker light is on: a call is on
Handsfree (speaker).
•
Speaker light flashes and the dis-
play shows Microphone muted: a
call is muted. Press gto
take the call off mute.
Extension in Use
The Line1 Ext. in use prompt
appears on the telephone display
and the line indicator light turns on
when someone uses another
telephone on Line 1. The Line2 Ext.
in use prompt appears when an
extension is used on Line 2. The
Line1 Ext. in use prompt also
appears when the telephone is not
propertly connected to a phone line.
Telephone Light
•
Light flashes and the display
shows Line X MsgWaiting: a mes-
sage is waiting for you at your
message or voice mail service*.
•
Light flashes quickly and the
ringer sounds: you have an
incoming call.
Using the Redial List
The Redial List records the last 10
numbers you dialed.
Using Hold key
1. Make or answer a call.
2. Press o. The display
indicates which line is on hold
and the line indicator light
flashes.
REDIALING a number
1. Press ∑to view the
Redial List.
2. Use the ˘¯keys to move
the cursor to the number you
want to dial.
3. To retrieve a held call, lift the
handset and press vor
w.
3. Lift the handset to dial the
number, or press the Dial
softkey or gto dial the
number using Handsfree
OR
4. To retrieve a handsfree call,
simply press vor
w.
Note: A call is automaticaly taken
off hold and disconnected
after 15 minutes.
Press vor w.
* You must subscribe to a Visual Message
Waiting service for this feature to work.
Consult your local telephone company for
information.
9 Model 392 User Guide
Adjusting the Volume
Pressing the volume bar adjusts the
receiver, speaker, and ringer
volume.
•
To adjust the ringer volume on a
line, leave the handset in the cra-
dle and press the volume
— bar while there is no
active call. The display shows the
ringer volume status for each
line. Press the Line1 or Line2 soft-
key to select the line. Then press
the volume — bar to
adjust the ringer volume. There
are 8 settings for the ringer - the
display will temporarily indicate
the current ringer volume setting.
•
•
To adjust the handset volume, lift
the handset and press the volume
— bar while you are on a
call. The handset will return to
the default volume after you
hang up.
To adjust the speaker volume,
press the volume — bar
while the speaker is activated
(activate the speaker by pressing
g). The speaker will
remain at this volume until it is
adjusted again.
Model 392 User Guide 10
clear Line 2. The light will flash
again when there are new messages
waiting.
Customizing your phone
There are six configuration options,
accessed by pressing £.
5. Area Code – In some locations,
you cannot dial a local number
using the area code. By default,
incoming calls are recorded with
area codes in the Callers List. This
option allows you to enter up to
three local area codes to be removed
from incoming calls. Press the
Changesoftkey to enter an area
code.
Setting your Options
1. Press £to enter the
Options List.
2. Use ˘and ¯to scroll
through the list of six options.
3. Press the Show softkey to
configure an option.
4. Use the softkeys to change a
selected option.
5. Press the Done softkey at any
time to exit the option, or press
£to exit the Options
list.
6. Contrast Level – Use the Change
softkey to cycle through 8 contrast
settings, which brighten or darken
the display.
The following six options may be
changed on the Model 392:
† These services may have different names
in your area, and may require paid
subscription. Contact your telephone
company for details.
1. Language – Select a language for
the display prompts (English,
French, or Spanish).
2. Time / Date – Use this option to
change the time and date setting on
the display. Press the appropriate
softkey to increase that item by 1.
For example, press the Hour softkey
to increase the hour from 1 to 2.
Note: The time and date are auto-
matically set when the phone
†
receives its first Caller ID
call.
3. Set ringer tone – Press the Line1
and Line2 softkey to select one of
four ringer tones for Line 1 or Line 2.
4. Clear Msg. Wtg. – Sometimes the
MsgWaiting prompt will appear
and the light will flash when there
are no messages waiting on your
Voice Mail† service. When in this
option, select the Line1 softkey to
clear the prompt and flashing light
on Line 1. Select the Line2 softkey to
11 Model 392 User Guide
Using the Directory
Note: You can also copy an entry
from the Callers List to the
Directory using the Copysoft-
key, before or after you have
changed it.
The Directory can store up to 200
names and numbers, which are
displayed in alphabetical order.
Caller information can be entered
manually or copied from the Callers
or Redial Lists.
Entering Letters and Characters
Tip: Store all your Directory contacts
the same way, either first name
first, or last name first. This will
make it easier to find names and
numbers.
You can enter characters using the
telephone’s dial pad. To enter a
letter, press the key with that letter
on it. If the letter is the second one
on that key, press the key twice. For
example, to enter ‘R’ , press 7 three
times. The cursor will advance to
Adding a name and number to
the Directory
the next space after a delay of
2
seconds or if you press a different
key.
1. Press the Directory button c.
2. Press the AddNewsoftkey.
3. Enter the number using the dial
pad. You can enter up to 24
digits. Hyphens will be
To change the case of a letter, press
the ChangeCase softkey, and then
enter the letter. By default the first
letter of a word or name will be
capitalized, and the letters
automatically added. If you
need to enter a pause (between
your voice mail number and
password, for example), press
the Pause softkey or o.
The pause icon pwill appear.
To program a number that uses
Flash, press the Flashsoftkey
where it is required in the
number. The Flash icon qwill
appear. Press the BackSpace
softkey or 3to erase a number.
4. Press the Savesoftkey.
5. Enter a name using the letters
on the dial pad. See the
following will be lower case.
Special characters are entered by
pressing the 1 and the # keys.
Characters will appear in this order:
1: & , ( ) ` . _ - 1.
#: # / \ @.
Finding entries in the Directory
1. Press the Directory button c.
2. Once in the Directory, press ˘
to scroll down and ¯to scroll
up one listing at a time. Hold
either key down to scroll
continuously.
following instructions
“Entering Letters and
Characters” to enter names
using the dial pad. The name
can have up to 16 characters,
including spaces. Press the
NextSpacesoftkey or 4to
move to the next letter or add a
space. Press the BackSpace
softkey or 3to erase a
OR
Press a dial pad key to see
listings that start with that
letter. For example, 5 takes you
to the first “J” listing, 55 takes
you to the first “K” listing.
character.
6. Press the Savesoftkey. The new
entry now shows on the
display.
Model 392 User Guide 12
3. Lift the handset to dial the
number, or press the Dial
softkey, v, wor
gto dial the number
using Handsfree.
Changing entries in the Direc-
tory
1. Press the Directory button c.
2. Find the entry you would like
to change.
3. Press the Changesoftkey.
4. To change the number, use the
Backspace softkey or 3to
erase digits. Use the dial pad to
add digits. Use the Pause
softkey to insert a 2 second
pause. The pause icon pwill
appear.
Deleting an entry in the Direc-
tory
1. Press the Directory button c.
2. Find the entry you would like
to delete.
3. Press the Deletesoftkey.
4. Press the Deletesoftkey again
to confirm.
5. Press Saveto move to the
name.
6. To change the name, use the
Backspacesoftkey or 3to
erase letters. Use the dial pad
and the NextSpacesoftkey to
add letters. Press the
ChangeCasesoftkey to switch
between upper and lower case.
7. Press Saveto save changes.
Deleting all entries in the
Directory
Once you have deleted the
Directory, you cannot get entries
back. You can protect the Directory
by locking it.
To permanently delete all entries in
the directory:
Copying from the Callers List
or Redial List to the Directory
1. Open the Callers List or Redial
List.
1. Press the Directory button c
to open the Directory.
2. Press the DeleteListsoftkey.
3. Press the Deletesoftkey to
confirm.
2. When the number is displayed
on the screen, press the Copy
softkey. If the entry includes a
name and number, the display
will show Saved: Directory.
3. If the entry is a number only
(such as in the Redial List), you
will be prompted to enter a
name. Once you’ve pressed the
Save softkey to save the name,
the display will show Saved:
Directory.
Locking the Directory
You can lock the Directory so that
entries cannot be deleted or
changed. You cannot add entries to
a locked directory.
1. Press £.
2. Press o.
3. Press *. The display shows
Directory locked.
Dialing from the Directory
To unlock the Directory:
1. Press £.
2. Press o.
1. Press the Directory button c.
2. Find the entry you would like
to call in the Directory.
3. Press #. The display shows
Directory unlocked.
13 Model 392 User Guide
If the entry in the Callers List does
not have a name (i.e. if the name is
listed as Unknown or Private), you
will be prompted to enter a name.
You can edit a number in the Callers
List and then copy it to the Directory.
Using the Callers List
The Callers List records the last 100
callers, in the order they called. The
telephone display will indicate when
there are new callers.
When the Callers List is full, new
callers are added to the list, and the
oldest callers are deleted. In the
Callers List you will see the message
XX New caller(s), XX Call(s)
bumped on the display.
Changing a number in the Call-
ers List before dialing
Tip: If you have to frequently remove
area codes to return local calls, you
should use the Area Codes option
and add your local area code(s).
Viewing the Callers List
Note: The Callers List does not save
changes. If you plan to dial the
number again, copy it to the
1. Press the Callers button b.
2. Press ¯and ˘to move up
and down in the Callers List.
Hold either key down to scroll
continuously. You can also
Directory and change it there.
1. Press the Callers button b.
2. Find the caller in the Callers
List you wish to dial.
3. To add digits, use the dial pad.
4. To delete digits, press the
EditNumsoftkey to begin editing.
Use the dial pad to add digits.
5. Lift the handset to dial the
number, or press the Dial
press the Resume softkey to see
the last caller you viewed the
last time you entered the
Callers List. A 9or hto the left
of the number shows which
line the call was received on.
3. Press the Callers button b, the
Quitsoftkey, or kat any
time to leave the Callers List.
softkey or v, w,
or gto dial the number
using Handsfree.
Note: kwill also hang up a
caller if you are on a call.
Deleting an entry in the Callers
List
Calling an entry in the Callers
List
1. Press the Callers button b.
2. Find the entry you would like
to delete in the Callers List.
3. Press the Deletesoftkey.
4. Press the Deletesoftkey again
to confirm. The display shows
Item is erased.
1. Press the Callers button b.
2. Find the entry you would like
to call in the Callers List.
3. Lift the handset to dial the
number, or press the Dial
softkey or v, w,
or gto dial the number
using Handsfree.
Deleting all entries in the Call-
ers List
1. Press the Callers button b.
2. Press the DeleteListsoftkey.
3. Press the Deletesoftkey to
confirm. The display shows
Callers list is empty.
Copying from the Callers List
to the Directory
When the number is displayed in
the Callers List, press the Copy
softkey. The display will show
Saved: Directory.
Model 392 User Guide 14
Activating services:
Using Services
The Model 392 telephone allows
you to access enhanced telephone
company subscription features and
services, which can include home
banking, catalogue shopping,
restaurant guides, and voice mail.
Services may be free or may have a
subscription cost. Contact your
telephone company for information.
The Services menu shows the
services that require subscription.
Before selecting a service, you must
download the service into your
telephone. Contact your telephone
company for information on
downloading services in your area.
Downloading a service is as simple
as dialing the subscription number
and following any voice prompts.
Your phone may be capable of
automatically dialing out to update
your subscribed features and
1. Dial the number provided by
your telephone company and
follow the prompts.
2. Once you have successfully
downloaded the services of
your choice, press Í.
The Services menu appears.
3. Use the ˘¯keys to move
the 4indicator to the Service
you want to select.
4. Press the Select softkey to
activate the service next to the
4indicator.
5. Once you have connected to the
service, follow the instructions
on the display.
6. To exit a service session, press
the Quit softkey, Íor
kto leave the Services
List.
Note: Switching to the other line to
answer a call while in a ser-
vice session will automati-
cally terminate the session
services. For more information on
this ability, contact your telephone
company.
Note that when services have been
downloaded and one line is already
in use, caller ID information on an
incoming call on the other line will
only appear for five seconds unless
the call is answered. In addition,
service features are not available
when either line is already in use.
Some services may be available by
dialing them directly. You do not
have to download these services,
but you may wish to save them in
your Directory.
Deactivating services:
You may deactivate a service by
contacting your telephone company.
If offered as an option by your
telephone company, you may delete
a downloaded service in the
Services menu by selecting it and
pressing the Delete softkey. The
service will appear as <deleted>.
If you download another service, it
may overwrite any service
displayed as <deleted>.
Note: Some options, such as the call
timer, may be disabled when
you are using a service.
Tip: A service that has been deacti-
vated can be reactivated, if offered
as an option by your telephone
company, before being overwrit-
ten. Press the Restore softkey
while in the services menu to reac-
tivate the service.
15 Model 392 User Guide
Icons
The display uses icons to convey
information about calls, Directory
entries, Callers, and services.
Other List Icons
You are viewing the
Redial List.
Icons in the Callers List
You are viewing the
Options List.
You are viewing the
Callers List.
You answered the call
when it came in.
You did not answer the
call when it came in.
Icons in the Services List
You are viewing the
Services List.
You were on another
call when this call came
in.
Press 4 or 3for more
You have returned the
call from the Callers
List.
information.
Service information is
being downloaded to
your telephone.
Call was received on
Line 1.
Call was received on
Line 2.
Icons in the Directory
You are viewing the
Directory.
You pressed the Flash
softkey, or Flash has
been programmed into
a number.
You pressed the Pause
softkey or oor a
pause has been pro-
grammed into a num-
ber.
Model 392 User Guide 16
Why don’t numbers I return
from the Callers List connect?
Troubleshooting
What are services, and how do I
use them?
Incoming calls are recorded with the
area code attached, whether they
are long distance or local calls. You
must remove the area code from
local calls in order to call from the
Callers List, or use the Area Code
option in the options list to have
local area codes automatically
removed. See the section
Services are provided by your
telephone company, and include
basic features such as Caller ID†.
Other services can be accessed
through the Íkey, and may
include services such as Call
Forwarding† and Voice Mail†. Before
using your services, you must
activate them by contacting your
local telephone company. See the
section “Using Services” for more
information.
“Customizing your phone” for
information about the Area Code
option.
Alternatively, you may need to add
‘1’ before long distance numbers in
order to dial long distance.
I’m having trouble with services
I have subscribed to – how do I
get help?
Why is my display blank?
Ensure that the power adaptor is
fully plugged into the electrical
outlet, and that the outlet is
supplying power (you can test this
with another electrical device, such
as a lamp).
Usually your telephone company
supplies a special number to call for
activation of your services. When
you call this number, you must
follow the recorded instructions
carefully. This allows the telephone
company’s system to recognize
your phone and customize it with
the services you have subscribed to.
If you have any activation problems
call your local telephone company.
How do I set the time and date?
If you subscribe to the Caller ID†
service, the first incoming call will
update the phone with the correct
time & date. Otherwise, use the
Time/ Date option in the options list
to manually set the time and date.
Why are there no prompts on
the screen when a Call Waiting
call comes in?
Why can I only see 4 options
when the user guide says there
are 6?
You must subscribe to Call Waiting
Identification† from your telephone
company.
The telephone screen will only
show 4 options at a time. To see
more, press the down arrow button
˘.
Why is the light not coming on
with a new Voice Mail Message?
You must subscribe to the “Visual”
Message Waiting† service from your
telephone company for this function
to work.
How do I remove the stand from
the phone?
Place one hand on top of the phone,
and place the other hand on the top
of the stand. Pull the stand away
17 Model 392 User Guide
from the telephone. You will have to
pull quite forcefully, but this will
not break the stand.
What does Hold Msg do?
This is an option available with
some Call Waiting† services. When
you are on a call, and another call
comes in on Call Waiting, you can
press the Hold Msg softkey to send a
network message to the caller. The
message will ask the caller to hold,
and tell them that you will be with
them shortly. You can then answer
the call at your convenience.
Can I turn the light on the screen
off?
No. You can only adjust the contrast
of the display.
Why are Callers not identified
on the display?
Contact your local telephone
company for activation information.
Caller ID information usually
arrives between the first and second
ring. Let the telephone ring at least
once before answering. Make sure
you subscribe to Caller ID† services
from your local telephone company.
Answer Quit
or
What does
do?
These are options available with
some Call Waiting† services. These
softkeys allow you to put the
current call on hold, and answer a
Call Waiting call. You can then
switch between calls normally.
Contact your local telephone
Why can’t I dial a number in the
Callers List?
You must subscribe to a Caller ID†
service for names and/ or numbers
to be recorded in the Callers List. If
the number of the caller is unknown
or private, you cannot return the
call. Or, the number may require an
area code. Press the EditNum softkey
to edit the number, then press the
Dial softkey.
company for activation information.
What is a softkey?
There are three keys on both the left
and right side of the display. They
do different things, depending on
the command displayed next to
them. See the section “How do I use
softkeys?” for more information.
Why can’t I hear a caller or be
heard?
† These services may have different names
in your area. Contact your telephone
company for details.
Increase the receiver or speaker
volume. Make sure the handset cord
is inserted securely into the jack. If
the speaker light is flashing, the call
is muted; press gto turn
mute off; the light will be steady
and not flashing.
If you’ve read this owner’s manual and
consulted the Troubleshooting section and
still have problems, please visit our website
www.aastra.com or call 1-800-574-1611 for
technical assistance.
Why does the telephone wob-
ble?
Make sure the cords are routed
properly through the stand, as
indicated in the "Installation"
section. Check that the stand has
been properly snapped into place.
© Aastra Telecom 2001
41-0013-00-00 Rev.02
Model 392 User Guide 18
however, shall not apply to
Limited Warranty
consequential damages for injury to the
person in the case of telephones used or
bought for use primarily for personal,
family or household purposes.
Aastra Telecom warrants this product
against defects and malfunctions during
a one (1) year period from the date of
original purchase. If there is a defect or
malfunction, Aastra Telecom shall, at its
option, and as the exclusive remedy,
either repair or replace the telephone set
at no charge, if returned within the
warranty period.
This warranty sets forth the entire
liability and obligations of Aastra
Telecom with respect to breach of
warranty, and the warranties set forth or
limited herein are the sole warranties
and are in lieu of all other warranties,
expressed or implied, including
warranties or fitness for particular
purpose and merchantability.
If replacement parts are used in making
repairs, these parts may be refurbished,
or may contain refurbished materials. If
it is necessary to replace the telephone
set, it may be replaced with a
refurbished telephone of the same
design and color. If it should become
necessary to repair or replace a defective
or malfunctioning telephone set under
this warranty, the provisions of this
warranty shall apply to the repaired or
replaced telephone set until the
expiration of ninety (90) days from the
date of pick up, or the date of shipment
to you, of the repaired or replacement
set, or until the end of the original
warranty period, whichever is later.
Proof of the original purchase date is to
be provided with all telephone sets
returned for warranty repairs.
Warranty Repair Services
Should the set fail during the warranty
period;
In North Am erica, please call 1-800-
574-1611 for further information.
O utside North Am erica, contact your
sales representative for return
instructions.
You will be responsible for shipping
charges, if any. When you return this
telephone for warranty service, you
must present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair
and support for this product. This
service provides repair or replacement
of your Aastra Telecom product, at
Aastra Telecom's option, for a fixed
charge. You are responsible for all
shipping charges. For further
Exclusions
Aastra Telecom does not warrant its
telephone sets to be compatible with the
equipment of any particular telephone
company. This warranty does not extend
to damage to products resulting from
improper installation or operation,
alteration, accident, neglect, abuse,
misuse, fire or natural causes such as
storms or floods, after the telephone is in
your possession.
information and shipping instructions;
In North Am erica, contact our service
information number: 1-800-574-1611.
O utside North Am erica, contact your
sales representative.
Aastra Telecom shall not be liable for
any incidental or consequential
Note: Repairs to this product may be
made only by the manufacturer
and its authorized agents, or by
others who are legally autho-
rized. This restriction applies
during and after the warranty
period. Unauthorized repair
will void the warranty.
damages, including, but not limited to,
loss, damage or expense directly or
indirectly arising from the customers
use of or inability to use this telephone,
either separately or in combination with
other equipment. This paragraph,
19 Model 392 User Guide
Index
A
Activating Mute 8
Answering Calls 8
Area Code 11, 14
Emergency Service Feature 1
F
C
Flash 9, 16
Callers Key 3
Callers List
Calling an entry 14
Changing a listing 14
Copying from 13, 14
Deleting all entries 14
Deleting an entry 14
Prompts 7
H
Handsfree
Speaker 3, 8
Hold key 3, 9
Viewing 14
Connect 4
Contrast Level 11
I
Icons 16
Insert
D
Date and Time 11
Directory
Number Card 6
Changing entries 13
Copy to 13
Deleting all entries 13
Deleting an entry 13
Dialing from 13
Entering
L
letters/characters 12
Finding entries 12
Key 3
Locking 13
Unlocking 13
Line1 key 3
Line2 key 3
Locking Directory
See Directory
Display
Contrast Level 11
Language 11
Prompts 7
M
Message Waiting 9, 11
Model 392 User Guide 20
O
Options
Clear Message Waiting
11
T
Contrast Level See Con-
trast Level
Telephone Light 9
Timing a call 8
Troubleshooting 17
Key 3
Language See Display
Ring Tone 11
Setting 11
Time/Date
Directory 16
Services List 16
See Date and Time
P
Pause
Icon 16
Inserting 12
Predialing 8
Handset 10
Prompts 7
R
Redial key 3
Redial List 9
Ringer
Warranty 19
ON/OFF 7
Tone 11
Volume 10
S
Services
Activating 15
Deactivating 15
Services key 3
Softkeys 7
Speaker
Handsfree 8
Key 3
Light 9
21 Model 392 User Guide
|