User’s manual
AT&T SB67118 DECT 6.0
4-line corded/cordless
small business system
Parts checklist
Check to make sure the telephone package includes the following items:
User’s manual
User’s manual
Quick start guide
Quick start guide
AT&T SB67108
AT&T SB67118 DECT 6.0
4-line corded/cordless
small business system
SB67118 DECT 6.0
4-line corded/cordless
small business system
telephone base
AT&T SB67108
DECT 6.0 expansion handset
for use with AT&T model
SB67118
DECT 6.0 expansion handset
for use with AT&T model
SB67118
SB67118
User's manual
SB67108
Quick start guide
SB67118
Quick start guide
SB67108
User's manual
Telephone base
Corded handset
Two telephone line cords
(4-conductor)
Coiled handset cord
Charger for cordless
handset with power
adapter installed
Telephone base
power adapter
Cordless handset
Battery for
cordless handset
Battery
compartment
cover
Belt clip for
cordless handset
User’s manual
SB67118 DECT 6.0
4-line corded/cordless
small business system
Table of contents
Language...................................................19
Line selection..........................................20
Set line mode..........................................20
Area codes................................................21
Hold reminder.........................................22
Set date and time.................................22
Music on hold (MOH)...........................23
Auto attendant setup
(for answering system).......................25
Record announcement
(auto attendant).....................................25
Record extension list...........................26
Number of rings
Getting started
Quick reference guide..............................1
Installation......................................................4
Planning your system................................5
Telephone base installation...................6
To connect the corded handset
and power adapter to the
telephone base.........................................6
To connect the telephone line
cords to the telephone base.............7
Optional backup
battery installation.................................9
Add and register handsets...................10
To register a handset to your
telephone base.......................................10
Add and register a
(auto attendant).....................................27
Mailbox setup
(for answering system).......................28
Number of rings
cordless headset....................................11
To register a cordless headset to
your telephone base ..........................11
Deregister handsets and headset.....13
Add a corded headset............................14
To add a corded headset to the
telephone base.......................................14
Optional audio cable...............................15
To use an audio cable.........................15
Telephone base setup.............................16
Menu settings..........................................16
Ringer volume.........................................16
Volume control.......................................17
Ringer tone...............................................17
Ring group................................................18
Do not disturb (DND)...........................18
LCD contrast............................................19
Key tone.....................................................19
(general mailbox)..................................28
Record announcement
(independent mailbox)........................28
Select announcement.........................29
Mailbox setup
(for general mailbox)...........................30
Set access code (remote code)......30
Call screening..........................................30
Notify alert................................................31
Remaining space....................................32
Speed dial setup........................................33
Enter, edit or delete a speed
dial number..............................................33
Customer support.................................33
Screen icons, indicator tones
and lights..................................................34
Exit the directory...................................52
Create directory entries.........................53
Create a new directory entry..........53
Store a pause in a
directory number...................................54
Store a flash in a
directory number...................................54
Review directory........................................55
Review directory entries....................55
Search directory.........................................56
Search by name.....................................56
Dial, delete or edit entries....................57
Display dial...............................................57
Delete an entry.......................................57
Delete all entries...................................57
Edit an entry............................................57
Telephone base operation
Telephone base basic operation........36
Line indicators.........................................36
Making a call............................................36
On-hook dialing (predialing)............37
Using the speakerphone....................37
Calling a speed dial number............37
Answering a call....................................38
Temporary ringer silencing...............38
Last number redialing.........................38
Options while on calls............................39
Volume control.......................................39
Call waiting...............................................39
Call privacy...............................................40
Recording a call.....................................40
MUTE............................................................41
HOLD...........................................................42
Switching between lines....................42
Join a call in progress.........................42
Chain dialing............................................43
Three-way conference calls.............43
COVM (central office voicemail).........45
COVM reset...............................................45
Intercom.........................................................46
Make an intercom call to a
cordless handset ..................................46
Answer an intercom call....................47
End an intercom call............................47
Make another intercom call while
on an intercom call..............................47
Answer an incoming call during
an intercom call.....................................47
Call transfer.................................................48
Blind transfer...........................................48
Transfer a call and speak to the
Caller ID
About Caller ID...........................................58
Information about caller ID with
call waiting...............................................58
Caller ID Information...............................59
How the caller ID information
(call log) works.......................................59
Caller ID operation...................................60
Memory match........................................60
Missed (new) calls indicator.............60
Review the caller ID information...60
Make a call log entry ready
to dial..........................................................61
Dial a call log entry..............................61
Delete entries..........................................61
Save a call log entry to
the directory............................................62
Reasons for missing
caller ID information............................63
receiving party........................................48
Answer a transferred call..................49
Push to talk (PTT) intercom.................50
PTT to a single handset.....................50
PTT to all handsets...............................50
Answer a PTT call..................................51
Convert PTT call to
Answering system
Answering system and voicemail......64
Setting your system to
automatically answer calls...............65
An example of a 2-line answering
system setup...........................................65
An example of a 4-line answering
system setup...........................................66
Select the answer mode....................66
Answering system capacity..............66
Auto attendant operation.....................67
intercom call............................................51
End a PTT call ........................................51
Directory
About the directory..................................52
Capacity.....................................................52
Turn the auto attendant on..............67
Using the auto attendant..................67
Using multiple auto attendants......68
Auto attendant flow chart................69
Answering system operation...............70
Set general delivery mailbox
to answer..................................................70
Incoming messages..............................70
New message indication....................70
Message playback.................................70
Options during playback....................71
Delete all old messages.....................71
Transfer message..................................72
Recording and
delivering memos..................................72
Play back a memo................................73
Set general delivery mailbox to
not answer................................................73
Disable the answering system........73
Remote access............................................74
Cordless headset
Cordless headset operation.................76
Cordless headset
extension number.................................76
Switch between corded or
cordless handset, telephone
speakerphone and
cordless headset....................................76
Appendix
Telephone base display
screen messages...................................77
Maintenance.................................................79
Important safety information..............80
FCC part 68 and ACTA............................82
FCC part 15..................................................83
Limited warranty........................................84
Technical specifications.........................86
Troubleshooting.........................................87
Index
Index................................................................95
Getting started
Quick reference guide
LINE 1-LINE 4 keys
NEW CALL indicator
Press to make or answer
a call on the desired
line (pages 36-38).
On when there are
unreviewed calls (page 60).
MENU/ENTER
Press to enter the menu.
While in the menu, press to
select an item or save an
entry or setting.
Messages
When in idle mode, press to
enter the general mailbox
menu (page 70).
CONF
Press to add another
extension or outside line to an
existing call (page 43).
ANSWER ON keys
Press to show the
automatic answer
options for that line
(page 66).
HOLD
Press to place an outside call
on hold (page 42).
EXIT
While in a menu, press to cancel an
operation and exit the menu display.
Navigation keys
While in menus, press
or
to scroll through the menus, highlight
items or to change settings. Press REP to return to the previous menu.
While entering names or numbers, press REP or SKIP to move the
cursor to the left or right.
While playing back messages, press REP to repeat the message, or
press REP twice to hear the previous message, or press SKIP to skip
to the next message.
1
Getting started
Quick reference guide
CALL LOG
DIR
Press to view caller ID
information (page 60).
Press to view directory
information (page 55).
PAUSE/REDIAL
REMOVE
Press repeatedly to view the last
10 numbers dialed (page 38).
While entering digits, press to
insert a dialing pause (page 54).
While playing a message, press
to delete (page 71).
While reviewing the caller ID
information, press to delete an
individual entry (page 61).
While predialing, press to
delete digits (page 37).
INT/PTT ALL
One-touch keys, EXT 1-0
Press to page all extensions. An intercom
connection is established with the first extension
that answers (page 46).
Press to intercom with the desired
cordless extension number (page 46).
Press and hold to broadcast a
Press and hold to broadcast to all extensions
(page 50).
message to that extension (page 50).
Directory card
To write names on the directory card, follow the steps below:
1. Remove the clear plastic cover by inserting
the tip of a small item such as a paperclip
into the hole at the top edge of the cover.
2. Pull out the directory card.
E
X
T
1
E
X
T
E
X
2
T
6
3. Write the information on the directory card.
E
X
T
3
E
X
T
7
E
X
T
4
E
X
T
8
E
X
T
5
E
X
T
4. Replace the directory card and the plastic
cover.
9
E
X
T
0
IN
T/PT
T
AL
L
2
Getting started
Quick reference guide
HEADSET
MUTE
DND
(do not disturb)
During a call, press to
mute the microphone
(page 41). During an
incoming call, press
to mute the ringer
(page 38).
When a corded headset is connected to
the telephone base, press to get a line,
answer a call or hang up (pages 37-38).
The red indicator is on when the headset
is in use.
Press twice to turn the
feature on. Press again to
turn off (page 18).
SPEAKER
Press to turn on the
speakerphone. Press again
to turn it off (page 37).
INT
When in idle mode, press
to initiate an intercom
call (page 46).
VOL+/VOL-
FLASH
XFER (transfer)
During a call, press to adjust
the listening volume (page 17).
During message playback,
press to adjust the playback
volume (page 71).
During a call, press to
answer an incoming call
when you receive a call
waiting alert (page 39).
Press to transfer a call to an
extension (page 48).
Press to transfer messages
from the general mailbox to a
handset mailbox (page 72).
Main menu
The > symbol highlights a menu item.
Main menu
Directory (page 52)
>
Directory
Call log
Call log (page 60)
Ringer setting
Mailbox setup
Ringer setting (page 17)
Mailbox setup (page 28)
Base setup (page 19)
COVM (page 45)
Menu
Speed dial setup (page 33)
Customer support (page 33)
Registration (page 10)
Using menus
• Press MENU/ENTER to show the first menu
item, Directory.
• Press
or
to scroll through menu items.
• Press MENU/ENTER to select or save changes
to a highlighted menu item.
• Press EXIT to cancel an operation, exit the
menu display or return to the idle screen.
• Press REP to back up to the previous menu.
3
Getting started
Installation
Install the telephone base close to a telephone jack and a power outlet not
controlled by a wall switch. The telephone base should be placed on a flat
surface. For optimum range and better reception, place the telephone base in a
central and open location.
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone lines, you must install a DSL filter between the
telephone line cord and the telephone wall jack (page 7). The filter prevents
noise and caller ID problems caused by DSL interference. Please contact your
DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the telephone
base and handset displays - remove them before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial
1 (866) 288-4268.
Avoid placing the telephone base too close to:
• Communication devices such as: television sets, VCRs, or other cordless
telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave ovens,
refrigerators, or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of the washing machine or work
bench.
4
Getting started
Planning your system
The SB67118 package includes one telephone base and one cordless
handset (pre-registered at the factory). The included cordless handset has
been assigned extension number 1. The system supports a maximum of four
external lines, which are provided by your telephone service provider.
You can expand the system by adding up to nine more cordless handsets
(AT&T model SB67108), or a combination of cordless handsets and one
cordless headset (AT&T model TL7600). The system automatically assigns an
extension number to each handset.
You can use a DECT 6.0 repeater (AT&T model SB67128) to extend the
operating range for cordless handsets to cover areas where the signal is very
weak or not available.
NOTES:
1. If you have two or three telephone lines, you will need one two-line adapter for each two lines. If
you have four telephone lines, you will need two two-line adapters.
2. If your establishment has four telephone lines from one-line telephone jacks, you will need to
purchase a telephone line cord (purchased at an electronics store in your area) or equivalent for
each two-line adapter.
3. If you have high-speed Internet service (digital subscriber line - DSL), you need to have an external
or internal DSL splitter for each telephone line installed at your location by your DSL provider.
IMPORTANT INFORMATION
For complete instructions on using the accessory cordless handset or
headset, please refer to the appropriate manual.
Purchase any desired accessories:
• Cordless handsets (AT&T model SB67108)
• Cordless headset (AT&T model TL7600)
• DECT 6.0 repeater (AT&T model SB67128)
• Two-line adapters (Model 16598, part number 89-0071-00)
• Additional telephone line cords
To order these accessories or to view the manuals, visit our website at
www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial
1 (866) 288-4268.
5
Getting started
Telephone base installation
To connect the corded handset and power adapter to the telephone base
Plug the large end of the
power adapter into a power
outlet not controlled by a
wall switch.
Raise the two antennas for
optimum wireless range and
performance. For greater
range, add optional repeaters
(AT&T model SB67128).
Plug one end of the coiled
handset cord into the
HANDSET jack on the left
side of the telephone.
Plug the small end of the power adapter
into the power jack at the bottom of the
telephone base. Route the power adapter
cord through the slot on the bottom of
the telephone.
Plug the other end of the
coiled handset cord into
the corded handset.
NOTE: For complete instructions on installing the cordless handset, see Add and register
handsets on page 10 of this user’s manual, refer to the AT&T SB67108 user’s manual or visit
www.telephones.att.com to download the manual.
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit
our website at www.telephones.att.com, or call 1 (888) 915-2007.
In Canada dial 1 (866) 288-4268.
2. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.
6
Getting started
Telephone base installation
To connect the telephone line cords to the telephone base
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone lines, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise
and caller ID problems caused by DSL interference. Please contact your DSL
service provider for more information about DSL filters.
Install the telephone line cords as shown below:
Line 3 + Line 4
Line 2 + Line 1
Electrical outlet
not controlled
by a wall switch
Telephone
line cords
Power adapter
If you have DSL
high-speed Internet
service, a DSL filter
(not included) is
required on each
DSL line.
L3/L4
L1/L2
L3/L4
L1/L2
Option 1: To connect two 2-line wall jacks
7
Getting started
Telephone base installation
Line 4
Line 2
Line 3
Line 1
Electrical outlet
not controlled
by a wall switch
Two-line adapter
Power adapter
If you have DSL
high-speed Internet
service, a DSL filter
(not included) is
required on each
DSL line.
L3/L4
L1/L2
L3/L4
L1/L2
Option 2: To connect four one-line wall jacks
NOTES:
1. If you have three one-line wall jacks, you need a two-line adapter for two of the lines.
2. The long cords supplied with the telephone are four-conductor cords.
3. To order a two-line adapter (model 16598, part number 89-0071-00), visit our website at
www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial
1 (866) 288-4268.
8
Getting started
Optional backup battery installation
Install four AA batteries (purchased separately) to use some features of
this telephone in the event of a power failure. If power fails with working
batteries installed, all the lines of this telephone will work only with the
corded handset. You can answer calls, and dial calls using the telephone
base dial pad and the one touch or redial features. No other features will
work until AC power is restored.
Install the telephone base as shown below:
Open the backup
battery compartment
cover.
Step 1
Place the batteries
Step 2
Align the cover flat
against the battery
compartment, then
slide it to the left
until it clicks into
place to lock the
cover.
Step 3
in the compartment
following the polarity
label +/-.
NOTES:
1. Use disposable AA alkaline batteries only. Do not use rechargeable batteries.
2. When there is no AC power, the screen backlight is off.
9
Getting started
Add and register handsets
Your telephone can support up to 10 cordless handsets or nine cordless
handsets and one cordless headset. You can add new handsets and headset
(AT&T model SB67108 and TL7600, sold separately) to the SB67118 at any
time, but each new handset or headset must be registered with the telephone
base before use. You must register each handset and headset separately.
The handset provided with your SB67118 is pre-registered as Handset 1.
Additional handsets are assigned numbers in the order they are registered
(Handset 2 to Handset 10).
If the handset does not have enough power to proceed with the registration,
you need to charge the new handset for at least five
Press MENU on BS,
minutes (see Battery installation and charging in the
sel Registration
SB67108 cordless handset manual). Start registration
& sel Register
when the handset screen shows Press MENU on BS, sel
Registration & sel Register HS. Then put HS in cradle.
HS. Then put HS
in cradle.
To register a handset to your telephone base
1. Make sure the handset is out of the charger and the screen shows
Press MENU on BS, sel Registration & sel Register HS. Then put HS in
cradle. before you begin registration.
COVM
Speed dial setup
2. On the telephone base, press MENU/ENTER.
Customer support
>Registration
3. Scroll down to Registration and press MENU/ENTER.
>
Register HS
Cordless headset
Deregistration
4. Press MENU/ENTER again to select Register HS.
Handset
registering
5. Place the unregistered handset into the cradle. The
telephone base screen shows Handset registering. It
takes up to 60 seconds to complete the registration.
There is a beep sound when the registration is successful.
The handset shows Handset registered, and then shows
X:Handset X (X represents the extension number [1-0];
Handset
registered
Handset X represents the default handset name).
2:Handset 2
NOTES:
1. If the registration is not successful, the telephone base screen displays
Set date & time
Charging
Error. To reset the handset, remove the handset from the cradle. Try the
registration process again.
2. Please make sure to remove all unregistered system handsets or cordless
headset from the cradles before registering a new handset.
10
Getting started
Add and register a cordless headset
You can use this phone hands-free when you register
a DECT 6.0 cordless headset (AT&T model TL7600, sold
separately) to the telephone base. The cordless headset
must have a charged battery. Make sure the headset
battery is properly installed.
Place the headset in the headset charger and note the
color of the ON/OFF button. If the button flashes a blue
and orange light twice every five seconds, the headset is
unregistered. If the button shows a constant blue light, the
headset is registered. You need to deregister the headset
before you can register it to the SB67118. See the deregistration instructions
in the user’s manual of the telephone to which it is currently registered. See
page 76 for instructions on using the cordless headset with this telephone.
To register a cordless headset to your telephone base
1. Place the headset in the headset charger and allow it to charge for at
least five minutes before beginning registration. Make sure the headset is
out of the headset charger before you begin registration.
COVM
Speed dial setup
Customer support
>Registration
2. On the telephone base, press MENU/ENTER.
3. Scroll down to Registration and press MENU/ENTER.
Register HS
Cordless headset
Deregistration
>
4. Scroll down to Cordless headset and press MENU/ENTER.
The telephone base screen shows Cordless headset
registering. It takes up to 60 seconds to complete
the registration.
Cordless headset
registering
5. Place headset into the cradle. The telephone base screen
shows Cordless headset registered and beeps when the
registration is successful.
Cordless headset
registered
0
6. Press the headset ON/OFF button. If you hear a dial tone
Line1
00:00:05
0
and the extension icon appears on the telephone base
display, the registration was successful.
If there is no dial tone, or the ON/OFF light on the headset
flashes twice every five seconds, the registration was not
successful. Remove the headset from the headset charger and
repeat the registration process again, starting with step
ON/OFF
button
two above.
11
Getting started
Add and register a cordless headset
If you have a dial tone but some extension number other than 0 is on the
telephone base display, then the headset is registered as a handset and will
not function properly. If this is the case, you must deregister and start over,
being careful to select Cordless headset in step four on the previous page.
See Deregister handsets and headset on the next page.
12
Getting started
Deregister handsets and headset
If you already have 10 registered handsets and need to replace a cordless
handset, add a cordless headset (AT&T model TL7600, sold separately); or,
if you wish to change the assigned extension numbers of your handsets,
you must first deregister all the handsets, and then re-register each handset
you wish to use. Please read carefully through all the instructions on this
page before beginning the deregistration process. Deregistering a cordless
handset does not remove the data saved on the handset.
This process deregisters all cordless handsets and any cordless headset
registered to the telephone base. Please make sure the telephone system is
not in use before deregistration.
COVM
Speed dial setup
1. On the telephone base, press MENU/ENTER.
Customer support
>Registration
Register HS
Cordless headset
>Deregistration
2. Scroll down to Registration and press MENU/ENTER.
3. Scroll down to Deregistration and press MENU/ENTER.
4. The telephone base screen shows Deregister all
Deregister all
handsets? <=No >=Yes. Press REP to exit or press
handsets?
SKIP to continue the deregistration.
<=No
>=Yes
Deregistering
5. The telephone base screen shows Deregistering. It takes
about 10 seconds to complete the deregistration. The
screen shows All handsets deregistered and beeps when
the deregistration is successful.
All handsets
deregistered
NOTES:
1. If the deregistration process is not successful, you might need to reset the system and try again. To
reset: you can press EXIT on the telephone base. You can also reset the telephone base by unplug-
ging the power from the telephone base and plugging it back in.
2. To re-register a cordless handset, refer to the registration information on page 10.
13
Getting started
Add a corded headset
You can use this telephone hands-free when you install any industry-standard
2.5mm corded telephone headset (purchased separately). For best results, use
an AT&T 2.5 mm corded headset. To purchase a headset, visit our website
at www.telephones.att.com, or call 1 (888) 915-2007. In Canada,
dial 1 (866) 288-4268. See page 37 for instructions on using the corded
headset with this telephone.
To add a corded headset to the telephone base
E
X
T
1
E
X
T
6
EX
T
2
E
X
T
7
IN
T
/PTT
E
X
T
3
E
A
LL
XT
8
E
X
T
4
E
X
T
9
X
T
5
E
X
T
0
I
T
/PTT
A
LL
Plug a 2.5 mm headset into
the HEADSET jack on the side
of the telephone base.
Side view of the telephone base
NOTE: If you have corded and cordless headsets connected to your telephone base, the
HEADSET button only controls the corded headset.
14
Getting started
Optional audio cable
You can record music or an audio clip for callers to hear while their calls are
put on hold from an audio device, such as a computer, CD player or radio.
See the Music on hold (MOH) feature on page 23.
You can purchase a mono type audio cable with a 2.5mm plug on one end
and a 3.5mm plug on the other at an electronics store in your area.
To use an audio cable
Plug the large end
(3.5mm plug) of the
audio cable into a
jack for audio output
on the audio device.
X
T
1
EX
T
6
T
2
EX
T
7
EX
T
3
EX
T
X
8
T
4
EX
T
9
ET
5
EX
T
0
N
/
PT
T
AL
L
T
/PTT
A
L
L
Plug the small end
(2.5mm plug) of the audio
cable into the HEADSET
jack on the side of the
telephone base.
NOTE: It is the user’s responsibility to comply with the copyright laws and to provide lawfully
acquired music for the music on hold feature. Unlawful use of copyright protected music
and/or lyrics may subject the user to fines and other legal action.
15
Getting started
Telephone base setup
Menu settings
Use this feature to use the menus to change the telephone base settings.
1. Press MENU/ENTER when in idle mode (when the telephone
is not in use) to enter the main menu.
2. Press
or
to scroll to the feature to be changed.
The > symbol indicates the selected menu item.
3. Press MENU/ENTER to select the menu item.
4. Press EXIT to exit setup without making changes.
NOTE: Press EXIT to cancel an operation, exit the menu display, or return to idle mode.
Ringer volume
Use this feature to set the ringer volume to one of three levels or turn the
ringer off. When the ringer is off,
telephone base screen.
icon appears on the
Directory
Call log
1. When the telephone is idle, press MENU/ENTER.
2. Press or to scroll to Ringer setting.
3. Press MENU/ENTER twice to select Ringer volume.
4. Press or , or VOL+ or VOL- on the telephone base to
adjust the ringer volume.
>
>
Ringer setting
Mailbox setup
Ringer volume
Ringer tone
Ringer group
Ringer volume
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
ENTER=Save
Ringer volume
ENTER=Save
*: Base
0 missed calls
5:12PM 4/27
16
Getting started
Telephone base setup
Volume control
Use this feature to independently set the listening volume
to one of five levels for each of the three listening options
(corded handset, speakerphone and corded headset). While
using each, press
listening volume.
or , or VOL+ or VOL- to adjust the
Volume
While using the volume control, you will hear a triple beep
when you reach the minimum or maximum level.
The SB67118 telephone base remembers the volume setting for each
listening option.
Ringer tone
Use this feature to choose one of the seven ringer tones for incoming calls.
You can choose different ringer tones for different lines so you can easily
identify which line is ringing.
1. When the telephone is idle, press MENU/ENTER.
Directory
2. Press or to scroll to Ringer setting. Press MENU/ENTER.
Call log
Ringer setting
Mailbox setup
>
>
3. Press
or
to scroll to Ringer tone. Press MENU/ENTER.
4. Press REP or SKIP to select the desired line (L1, L2,
Ringer volume
Ringer tone
Ringer group
L3, L4).
5. Press
or
to select the desired ringer tone.
6. To move to another line, press REP or SKIP .
Ringer tone
7. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
L1
1
L2
1
L3
1
L4
1
Ringer tone
L1
1
L2
3
L3
1
L4
1
17
Getting started
Telephone base setup
Ring group
Use this feature to specify which extensions receive incoming calls. By
default, all extensions and the telephone base receive incoming calls. You
can block some extensions from receiving calls, however, they can still be
used to place outgoing calls.
1. When the telephone is idle, press MENU/ENTER.
Directory
2. Press
or
to scroll to Ringer setting. Press
Call log
Ringer setting
Mailbox setup
>
MENU/ENTER.
3. Press or
to scroll to Ring group. Press MENU/ENTER.
Ringer volume
Ringer tone
Ring group
4. Press REP or SKIP to select the desired line (L1, L2,
>
L3, L4) while Ring group flashes.
5. Press
or , then, while Extension number:
Ring group:
L3
flashes, press the extension number on the dial pad
Extension number:
*1234567890
<>
( ,1,2,3,4,5,6,7,8,9,0) that you want to delete from the
*
ring group, or press the number again to add it up to the
group.
Ring group:
L3
Extension number:
*1-3-56-8-0
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
ENTER =Save
NOTE: The symbol represents the telephone base; 0 represents extension 10.
*
Do not disturb (DND)
Use this feature to silence your telephone base. When you activate the
do not disturb function, you will not hear paging tones, voice paging, or
incoming call rings.
Instead, the LINE 1-LINE 4 indicator flashes to signal an incoming call. If you
receive an intercom call, the extension number of that intercom call appears
on the screen display.
DND
1. Press DND twice to prevent interruptions. The DND
indicator turns on.
2. Press DND again to resume normal call alerts. The DND
indicator turns off.
18
Getting started
Telephone base setup
LCD contrast
Use this feature to adjust the screen contrast to one of six levels to optimize
readability in different lighting conditions.
Call log
Ringer setting
Mailbox setup
1. When the telephone is idle, press MENU/ENTER.
2. Press
3. Press MENU/ENTER twice to select LCD contrast.
4. Press or to adjust the screen contrast level. The
screen display temporarily fades away as you press
and reappears as you press
or
to scroll to Base setup.
>
>
Base setup
LCD contrast
Key tone
Language
Line selection
.
LCD contrast
5. Press MENU/ENTER to save the setting and return to the
previous menu. There is a confirmation tone. To exit,
press EXIT.
ENTER=Save
Key tone
Use this feature to turn the key tone on and off. The telephone base is
factory programmed to beep with each key press. If you turn off the key
tone, there are no beeps when you press keys.
Call log
Ringer setting
1. When the telephone is idle, press MENU/ENTER.
Mailbox setup
Base setup
>
2. Press
3. Press
4. Press
or
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Key tone. Press MENU/ENTER.
to scroll to On or Off.
LCD contrast
Key tone
Language
>
Line selection
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Key tone
:Off
ENTER=Save
Language
Use this feature to change the display language that is used in all menus and
screen displays. Set the display language on the telephone base and each
extension separately. This telephone comes factory set for English displays.
Call log
Ringer setting
Mailbox setup
1. When the telephone is idle, press MENU/ENTER.
2. Press
3. Press
4. Press
or
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Language. Press MENU/ENTER.
to select English or Espanol.
>
>
Base setup
LCD contrast
Key tone
Language
Line selection
5. Press MENU/ENTER again to save the setting and return
19
Getting started
Telephone base setup
to the previous menu. There is a confirmation tone.
To exit without making changes, press EXIT.
Language
:English
ENTER=Save
Line selection
Use this feature to select the default telephone line to be used when you
make outgoing calls. This telephone comes factory set for Auto selectable
line, which chooses the first available line for making a call. To select a
particular line, choose Line 1, Line 2, Line 3 or Line 4.
Call log
Ringer setting
Mailbox setup
1. When the telephone is idle, press MENU/ENTER.
2. Press
3. Press
or
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Line selection. Press MENU/ENTER.
to select Auto, Line 1, Line 2, Line 3 or
>Base setup
LCD contrast
Key tone
Language
4. Press
Line 4.
Line selection
>
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Line selection
:Auto
ENTER=Save
Set line mode
Use this feature to individually select the line mode for each available
telephone line. For the system to behave properly, it needs to be set for:
a) PBX lines, which are typical business telephone systems that require you
to dial 8 or 9 to get an outside line.
-OR-
b) CO lines, which are standard residential telephone lines.
Call log
Ringer setting
Mailbox setup
This telephone comes factory set for PBX lines.
>
Base setup
1. When the telephone is idle, press MENU/ENTER.
Key tone
Language
Line selection
>Set line mode
2. Press
3. Press
4. Press
or
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Set line mode. Press MENU/ENTER.
to scroll to a desired line (L1, L2, L3, L4).
L1
L2
L3
L4
CO
PBX
CO
5. Press REP or SKIP to select PBX or CO.
6. Press
or
to move to another line.
20
PBX
Getting started
Telephone base setup
7. Press MENU/ENTER to save the setting and return to the previous menu.
There is a confirmation tone. To exit without making changes, press EXIT.
Area codes
Use this feature to program this system to recognize one home area code
and up to four local area codes. This feature makes it easy for you to place a
call from the caller ID log.
If you dial seven digits to make a local call (no area code required), enter
your area code into the telephone as the home area code. When you receive
a call from within your home area code, the caller ID information only
displays the seven digits of the telephone number, and when you dial from
the call log, only seven digits are dialed.
If you must dial 10 digits (the area code and telephone number) for local
calls, enter 000 for the home area code and enter your area code as a local
area code. Then, if you receive a call from within your area code, the screen
displays the 10 digits of the telephone number, and when you dial from the
call log, all 10 digits will be dialed.
If you have more than one area code for your region, enter
those area codes as local area codes.
Call log
Ringer setting
Mailbox setup
Base setup
1. When the telephone is idle, press MENU/ENTER.
>
2. Press
3. Press
4. Press
or
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Area codes. Press MENU/ENTER.
to scroll to Home area or Local area 1-
Language
Line selection
Set line mode
>Area codes
Local area 4. Press MENU/ENTER to edit it.
Home area
>
Local area 1
Local area 2
Local area 3
5. Use the dial pad keys to enter a three-digit area code.
Enter 000 for your home area code if you never dial
seven-digit numbers. Press REP or SKIP to scroll to
the digit you want to edit, or press REMOVE to delete
digits while entering.
Enter code:
000
ENTER=Save
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Home area:
000
21
Getting started
Telephone base setup
Hold reminder
Use this feature to have silence or play a beep tone every 30 seconds when
there is a call on hold.
Line selection
Set line mode
Area codes
1. When the telephone is idle, press MENU/ENTER.
>Hold reminder
2. Press
3. Press
4. Press
or
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Hold reminder. Press MENU/ENTER.
to scroll to On or Off.
Hold reminder
:On
ENTER=Save
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Flashing
Set date and time
The answering system displays the date and time of the message while
playing messages. Before using the answering system, set the date and time
as follows. If you subscribe to caller ID service, the day, month and time are
set automatically with each incoming call. The year must be set so that the
day of the week can be calculated from the caller ID information.
Follow the steps below to set the month, day, year and time:
1. When the telephone is idle, press MENU/ENTER.
2. Press
or
to scroll to Base setup. Press MENU/ENTER.
Set line mode
Area codes
Hold reminder
>Date and time
3. Press or
to scroll to Date and time. Press MENU/ENTER.
4. Using the dial pad to enter the date. Press REP or
SKIP to scroll to the item you want to edit, and press
the dial pad keys to enter the correct digit.
Date: 12.31. 2006
Time: 09:00 AM
^v=PM
5. Press
6. Press
to move to the time editing.
or to select AM or PM.
ENTER=Save
Date: 01.01. 2009
Time: 12:00 PM
^v=AM
7. Press REP or SKIP to scroll to the item you want to
edit, and press the dial pad to enter the correct digit.
ENTER=Save
8. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit without making
changes, press EXIT.
22
Getting started
Telephone base setup
NOTES:
1. The time is in a 12-hour clock format. If you set an invalid time, you will hear an error tone while
pressing MENU/ENTER to save the setting. The error tone means the setting cannot be saved. You
need to correct the time entry to continue the setup process.
2. If the date and time are not set when a message is recorded, the system does not display date and
time on the screen while playing messages.
Music on hold (MOH)
Use this feature to turn MOH on or off. When MOH is on, the system plays
either pre-recorded music or your own music or message to people whom
you have put on hold.
You have two options for creating your own recording to play as music on
hold (up to three minutes). This recording replaces the pre-recorded music.
You can use the audio cable (purchased separately) to copy a recording from
an audio device, or you can record a message using the corded handset.
Turning MOH on or off:
Call log
Ringer setting
Mailbox setup
1. When the telephone is idle, press MENU/ENTER.
>
>
Base setup
2. Press
3. Press
or
to scroll to Base setup. Press MENU/ENTER.
or to scroll to Music on hold.
Music on/off
Preview music
Record new music
4. Press MENU/ENTER twice to select Music on/off.
5. Press or to select On or Off.
Music on hold
:On
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
ENTER=Save
Reviewing the recording:
1. When the telephone is idle, press MENU/ENTER.
2. Press
3. Press
4. Press
or
or
to scroll to Base setup. Press MENU/ENTER.
to scroll to Music on hold. Press MENU/ENTER.
or to scroll to Preview music. Press MENU/ENTER
to hear the current recording.
Music on/off
Preview music
>
Record new music
5. Press REP to return to the previous menu.
23
Getting started
Telephone base setup
Recording music or message using an audio device:
Play M.O.H.
02:42
1. When the telephone is idle, press MENU/ENTER.
<=Back
2. Press
3. Press or
4. Press or
or
to scroll to Base setup. Press MENU/ENTER.
Elapsed time
to scroll to Music on hold. Press MENU/ENTER.
to scroll to Record new music. Press MENU/ENTER.
5. When you are ready, start playing the music on your audio device and
press MENU/ENTER to start recording. A timer appears on the screen and
starts counting.
6. Press MENU/ENTER to stop recording. Then the display returns to the
previous menu. To exit without making changes, press EXIT.
Recording music or message using the corded handset:
1. When the telephone is idle, press MENU/ENTER.
Music on/off
Preview music
Record new music
2. Press
or
to scroll to Base setup. Press MENU/ENTER.
>
3. Press or to scroll to Music on hold. Press MENU/ENTER.
M.O.H. record
4. Press or to scroll to Record new music. Press MENU/ENTER.
5. When the screen shows M.O.H. record ENTER=Start, pick
up the handset. When you are ready, press MENU/ENTER
to start recording. A timer appears on the screen and
starts counting.
ENTER=Start
M.O.H. record
00:09
ENTER=Stop
6. Press MENU/ENTER to stop recording. Then the display
returns to the previous menu. To exit without making
changes, press EXIT.
NOTES:
1. If there is silence detected for six seconds while recording, the screen display automatically returns
to the previous menu. That means the recording was unsuccessful. The M.O.H. pre-recorded music
plays when calls are on hold until you successfully record new music or a message.
2. After three minutes, the base stops recording, but the recording is saved. The screen returns to the
previous menu.
3. If the message fails to record, try speaking louder into the corded handset or playing the volume
louder on your audio device. If you are using the audio cable, ensure that it is fully plugged into the
HEADSET jack.
4. If you want to return to the pre-recorded music on hold, record nothing for a few seconds.
24
Getting started
Auto attendant setup (for answering system)
You can set up the auto attendant to answer outside calls, provide callers
with a company directory, automatically forward calls to a specified
extension, and enable callers to record voice messages when there is no
answer. You can use a pre-recorded outgoing announcement or record up
to five announcements of your own. For details on how to use the auto
attendant feature, see the Answering system section on pages 64-74 of this
user’s manual.
Record announcement (auto attendant)
Use this feature to record up to five new announcements so that you can
have different announcements for different lines, or different announcements
for daytime and after hours. You can easily switch among the recorded
announcements. Each announcement can be up to two minutes.
The auto attendant announcement should contain instructions for the caller.
Following are example scripts.
Pre-recorded announcement: “Hello, this is an automated attendant. Please
enter your parties’ extension, followed by the pound key. If you are using a
rotary telephone, please stay on the line. For a company directory, dial star
twice.”
If you have many extensions, record a separate extension list (page 26)
and reference it in your auto attendant announcement as shown in Sample
announcement 1. If you have only a few extensions, you can list them in
the auto attendant announcement as shown in Sample announcement 2
without the separate extension list.
Sample announcement 1: “Hello, you have reached XYZ Corp. Please
enter your parties’ extension, followed by the pound key. To hear a list of
extensions, dial star twice.”
Sample announcement 2: “Hello, you have reached XYZ Corp. For sales,
press 1 pound; for service, press 2 pound; for shipping, press 3 pound; or
press star for the receptionist.”
1. When the telephone is idle, press ANSWER ON for the
Mailbox setup
desired line.
Auto attendant
Announcement
>
2. Press
or
to scroll to Setup. Press MENU/ENTER.
Record ext list
3. Press or to scroll to Announcement. Press MENU/ENTER.>
Anncemnt 1 (none)
Anncemnt 2 (none)
Anncemnt 3 (none)
4. Press
or
to scroll to one of the announcements,
Anncemnt 1 through Anncemnt 5. If no message has
been recorded, (none) appears. Press MENU/ENTER.
Record anncemnt 1
ENTER=Start
5. Press MENU/ENTER to start recording. The timer starts
counting.
25
Getting started
Auto attendant setup (for answering system)
6. Press MENU/ENTER to stop recording. The timer stops and
Record anncemnt 1
00:11
the recorded announcement automatically plays back.
7. Press 2 to save the setting and return to the previous
ENTER=Stop
menu, or press 1 to re-record that announcement.
Play anncemnt 1
00:03
-OR-
To exit without making changes, press EXIT.
1=Change
2=OK
NOTE: Once you record an announcement, (none) disappears.
>
Anncemnt 1
Anncemnt 2 (none)
Anncemnt 3 (none)
Record extension list
Use this feature to record a list of your phone extensions that plays when
the auto attendant answers a call and the user presses star twice. Use this
auto attendant option when you do not want to list extension numbers in the
initial message that callers hear.
Sample extension list: “For sales, press 1 pound; for service, press 2 pound;
for shipping, press 3 pound; or press star for the receptionist.”
1. When the telephone is idle, press ANSWER ON for the desired line.
2. Press
or
to scroll to Setup. Press MENU/ENTER.
Mailbox setup
Auto attendant
Announcement
3. Press or to scroll to Record ext list. Press MENU/ENTER.
>
Record ext list
The current extension list plays.
4. Press 1 to select Change.
Record ext list
00:05
5. Press MENU/ENTER to start recording. The timer
1=Change
2=OK
starts counting.
Record ext list
6. Press MENU/ENTER to stop recording. The timer stops
and the recorded message automatically plays back.
ENTER=Start
7. Press 2 to save the setting and return to the previous
menu, or press 1 to re-record the message.
Record ext list
00:17
-OR-
ENTER=Stop
To exit without making changes, press EXIT.
NOTE: The auto attendant and the private mailboxes share the same list of announcements.
26
Getting started
Auto attendant setup (for answering system)
Number of rings (auto attendant)
Use this feature to set the number of times the telephone rings before the
auto attendant answers. The number of rings can be between 2 and 7.
Ans->Gen MB only
Ans->Auto att
No answer
>Setup
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
3. Press
or
or
to scroll to Setup. Press MENU/ENTER.
Mailbox setup
Auto attendant
Announcement
to scroll to Auto attendant.
>
>
4. Press MENU/ENTER twice to select Number of rings.
5. Press or to select a number (2-7).
Record ext list
Number of rings
Select anncemnt
6. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Number of rings
:2
ENTER=Save
27
Getting started
Mailbox setup (for answering system)
You can set each telephone line mailbox separately. By default, line 1 is set
to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer;
the answering system is disabled and any calls to those lines will ring on
all extensions.
Number of rings (general mailbox)
Use this feature to set the number of times the telephone rings before the
mailbox answers. The number of rings can be between 2 and 7. You can
also select Toll saver, which is explained below. Unless you change it, the
answering system answers an incoming call after four rings.
>
Mailbox setup
Auto attendant
Announcement
1. When the telephone is idle, press ANSWER ON for the
desired line.
Record ext list
2. Press
or
to scroll to Setup.
>
Number of rings
Select anncemnt
3. Press MENU/ENTER twice to select Mailbox setup.
4. Press MENU/ENTER again to select Number of rings.
5. Press
or
to scroll to a number (2-7) or Toll saver.
Number of rings
:5
• Toll saver - the answering system answers a call after
two rings when there are new messages, and after four
rings when there are no new messages. This enables
you to check for new messages without paying for a
toll call.
ENTER=Save
Number of rings
:Toll saver
6. Press MENU/ENTER to save the setting and return to the
previous menu. There is a confirmation tone. To exit with-
out making changes, press EXIT.
ENTER=Save
Record announcement (independent mailbox)
Use this feature to record up to five new announcements so that you can
have different announcements for different lines. Each announcement can be
up to two minutes. Please see Record announcement (auto attendant) for
detail instructions on page 25.
NOTE: You cannot record an announcement when the telephone system is out of space. You
will hear “Memory is full.” Please refer to Remaining space on page 32.
28
Getting started
Mailbox setup (for answering system)
Select announcement
Use this feature to select an announcement for your
independent mailbox from the list of announcements.
Mailbox setup
Auto attendant
Announcement
>
>
Record ext list
1. When the telephone is idle, press ANSWER ON for the
desired line.
Number of rings
Select anncemnt
2. Press
or
to scroll to Setup.
3. Press MENU/ENTER twice to select Mailbox setup.
4. Press or to scroll to Select anncemnt. Press MENU/ENTER.
Select anncemnt
:Prerecord
5. Press
or
to scroll to an announcement.
ENTER=Save
6. Press MENU/ENTER to save the setting and return to the
previous menu. The selected announcement plays. To exit
without making changes, press EXIT.
Select anncemnt
:Anncemnt 1
ENTER=Save
NOTE: The auto attendant and the mailbox share the same list of announcements.
29
Getting started
Mailbox setup (for general mailbox)
Set access code (remote code)
Use this feature to enter a four-digit number (0000-9999) to allow remote
access to your general mailbox from any touch-tone telephone. Unless you
change it, the remote access code is 0000.
Directory
1. When the telephone is idle, press MENU/ENTER.
Call log
Ringer setting
Mailbox setup
2. Press
or
to scroll to Mailbox setup.
>
>
3. Press MENU/ENTER twice to select Set access code.
Set access code
Call screening
Notify alert
4. Use the dial pad to enter a four-digit number. Use
REMOVE to backspace and delete a digit.
Remaining space
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
Enter mailbox
access code:
0000
ENTER=Save
Enter mailbox
access code:
9999
NOTES:
1. The access code must have four digits.
ENTER=Save
2. You will hear an error tone if you enter an access code that is already assigned.
Call screening
Use this feature to choose whether incoming messages can be heard over
the speaker when they are being recorded. If you turn call screening on, you
hear the incoming message.
If more than one incoming message comes from different telephone lines
at the same time, only the first incoming message is monitored. While
monitoring message is recording, you can answer the call by lifting the
corded handset or by pressing
SPEAKER.
You can press VOL+ or VOL- to adjust the message volume. If you want to
mute the message playback, press MUTE on the telephone base.
Follow the steps below to set the call screening feature on or off:
1. When the telephone is idle, press MENU/ENTER.
Set access code
>
Call screening
Notify alert
Remaining space
2. Press or
3. Press or
to scroll to Mailbox setup. Press MENU/ENTER.
to scroll to Call screening. Press MENU/ENTER.
to highlight On or Off.
4. Press
or
Call screening
:On
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
ENTER=Save
30
Getting started
Mailbox setup (for general mailbox)
Notify alert
Use this feature to receive notification calls to your cell telephone or paging
device after each new telephone call message has been recorded to the
general mailbox. You can remotely access the message from a touch-tone
telephone (page 74). To receive notification calls, you must save your phone
number on the telephone base, and then set the system to call that number
after it finishes recording a message.
There is no message sent on the notification call. If the phone number called
has caller ID service, there will be an indication of the purpose of the call.
When you receive a notification call, you hear silence that lasts for about 15
seconds; then the call is ended. If no one picks up the call within three rings,
the telephone base cancels the call. The system only calls the alert number
once. If your paging device is busy, not available or off during the call, you
may not receive the notification call.
1. When the telephone is idle, press MENU/ENTER.
Set access code
Call screening
Notify alert
Remaining space
2. Press or
3. Press or
to scroll to Mailbox setup. Press MENU/ENTER.
>
to scroll to Notify alert. Press MENU/ENTER.
Set alert number:
1. Press MENU/ENTER again to select Alert call #.
>Alert call #
Alert on/off
Calling alert #
2. Use the dial pad to enter the number (up to 32 digits) of
the telephone you want to be notified.
• Press REMOVE to backspace and delete a digit.
• Press REP or SKIP to move the cursor to the left or right.
• Press REMOVE to delete the left digit.
3. Press MENU/ENTER to save the setting and return to the previous menu.
There is a confirmation tone. To exit without making changes, press EXIT.
Turn alert on or off:
1. Press or
2. Press or
to scroll to Alert on/off. Press MENU/ENTER.
to scroll to On or Off.
Alert on/off
:On
3. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
ENTER=Save
31
Getting started
Mailbox setup (for general mailbox)
Call alert confirmation:
You can confirm whether the system can successfully call the alert number
that you entered.
Alert call #
Alert on/off
Calling alert #
1. Press or to scroll to Calling alert #. Press MENU/ENTER.
>
2. The screen displays Press SPKR to confirm the
alert call.
Press SPKR to
confirm the
alert call
3. Press
SPEAKER on the telephone base. You should
hear the telephone number being dialed. To exit without
making changes, press EXIT.
4. After confirming that the call went to the telephone number
you specified, press SPEAKER again to end the test.
The screen returns to idle mode.
Calling alert #
NOTES:
1. If you turn on Notify alert before you enter the alert number, Please set
the alert #. appears on the screen.
2. The called telephone hears silence when the system calls the alert number.
3. The system only calls the alert number once, even the call is unsuccessful. You should do the
above 1-3 steps to initiate a call alert call again.
Remaining space
Use this feature to check the current system space for the estimated
remaining recording time and number of messages.
Directory
Call log
Ringer setting
1. When the telephone is idle, press MENU/ENTER.
2. Press or to scroll to Mailbox setup. Press MENU/ENTER.
>Mailbox setup
3. Press
or
to scroll to Remaining space. Press
Set access code
Call screening
Notify alert
MENU/ENTER.
4. After checking the screen display, press REP to return
>Remaining space
to the previous menu.
Remaining space
Time: 175 min
Messages: 243
32
Getting started
Speed dial setup
The telephone base has 10 speed dial locations where you can store the
telephone numbers you wish to dial using fewer keys than usual. You can
store up to 32 digits in each location.
Enter, edit or delete a speed dial number
1. When the telephone is idle, press MENU/ENTER.
Mailbox setup
2. Press
or
to scroll to Speed dial setup. Press
Base setup
COVM
Speed dial setup
MENU/ENTER.
>
>
3. Press or
to choose the desired speed dial location,
Speed dial 1
Speed dial 2
Speed dial 3
Speed dial 4
then press MENU/ENTER.
4. Use the dial pad to enter or edit the telephone number
up to 32 digits. If you want to delete the entry, erase all
the digits.
Enter phone #:
8888832445
• Press REP or SKIP to move the cursor to the left
ENTER=Save
or right.
Enter phone #:
8888832445
• Press REMOVE to backspace and delete digits.
• Press and hold REMOVE to delete all digits.
5. Press MENU/ENTER to save the setting and return to
ENTER=Save
the previous menu. There is a confirmation tone. To exit without making
changes, press EXIT.
NOTES:
1. See Calling a speed dial number on page 37 for instructions on calling a speed dial number.
2. The memory locations for speed dial and the directory are not the same, so setting up speed dial
numbers does not decrease your directory storage space.
Customer support
Use this feature to display the AT&T website.
1. When the telephone is idle, press MENU/ENTER.
Base setup
COVM
Speed dial setup
>Customer support
2. Press
to scroll to Customer support. Press MENU/ENTER.
3. To exit, press EXIT.
www.telephones
.att.com
33
Getting started
Screen icons, indicator tones and lights
Screen icons:
2 3
1
4 5 6
8
7
9
0
1 2 3
7 8
4
9
5
0
On when that extension is in use.
6
-PRIV
-MUTE
Ringer off - the telephone base ringer is off.
AuAt COVM COVM AuAt
Microphone is muted.
-MUTE
Call privacy is on.
-PRIV
-REC
The call is being recorded.
Three-way conference call is active.
Conf.
COVM
There is new voicemail for the telephone line below the
COVM indicator.
Auto attendant is on for the telephone line below the
AuAt indicator.
AuAt
The line is in use (X is the telephone line number).
LineX
Indicator tones:
One short beep
•
•
•
•
The Hold reminder is active; a call has been on hold for more than
three minutes.
The telephone conversation recording begins. During the recording,
you will hear one beep per minute.
Error tone
You are pressing VOL+ or VOL- when the volume has reached its
highest or lowest setting.
(a triple-beep)
You are pressing CALL LOG when the call log is empty.
Four beeps
You cannot intercom with an extension when it is set to Privacy ON.
Fast busy beeps
The caller cancels the intercom call before the destination party
answers it.
Confirmation tone Command completed successfully.
34
Getting started
Screen icons, indicator tones and lights
Indicator lights:
NEW CALL
indicator
Lighted display
On when there are
unreviewed call
log calls.
LINE 1-LINE 4 indicator
On when a telephone line is
in use.
Flashes slowly when a tel-
ephone line is on hold.
Flashes rapidly when there is
an incoming call.
Messages indicator
ANSWER ON indicator
On when the general mailbox is
on and ready to receive calls.
Flashes when there are unreviewed
messages in the general mailbox.
HEADSET indicator
DND indicator
On when the corded
headset is in use.
On when the do not disturb function is on.
MUTE indicator
SPEAKER indicator
Flashes slowly when the
corded handset microphone
or speakerphone is muted.
On when the speakerphone is on.
35
Telephone base operation
Telephone base basic operation
The telephone comes programmed to use line 1 (default primary line) for
calls when you do not press a line key. (To change the primary line, see
Line selection on page 20.) When you answer a call, the telephone
automatically selects the ringing line.
Line indicators
Each of the four indicators on LINE 1-LINE 4 indicate the state of the
corresponding telephone line.
• On when the corresponding line is in use.
• Flashes slowly when the line is on hold.
• Flashes slowly when there is a transferred call on the
On
corresponding line.
• Flashes slowly when there is an incoming auto attendant transferred call
on the corresponding line.
• Flashes rapidly when there is an incoming call on the corresponding line.
Making a call
To make a call from the telephone base:
1. Lift the handset or press
SPEAKER.
-OR-
To override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
Elapsed time
2. Wait for a dial tone, then enter the telephone number.
The screen displays the elapsed time as you talk
(in hours, minutes and seconds).
Line1
00:00:27
8888832445
To end a call from the telephone base:
Place the handset on the telephone base to hang up.
-OR-
If you are using the speakerphone, press
SPEAKER to hang up.
NOTE: The elapsed time is not affected by accessing services from your telephone
service provider.
36
Telephone base operation
Telephone base basic operation
To make a call with a corded headset:
Make sure a corded headset is connected to the telephone base (page 14).
1. Press HEADSET on the telephone base.
HEADSET
2. Wait for a dial tone, then dial the number.
3. To hang up, press HEADSET.
To make a call with a cordless headset:
You can make a call using a registered cordless headset and
the dial pad on the telephone base.
ON/OFF
button
1. Press the ON/OFF button on the cordless headset.
2. Wait for a dial tone, then dial the number on the base.
3. To hang up, press the ON/OFF button.
On-hook dialing (predialing)
1. Enter the telephone number. Press REMOVE to make corrections when
entering the telephone number.
2. Lift the handset or press
SPEAKER to dial.
-OR-
To override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
Using the speakerphone
During a call, press
and normal handset use. Press
the telephone base to hang up.
SPEAKER to switch between hands-free speakerphone
SPEAKER again or place the handset on
Calling a speed dial number
1. Press and hold a dial pad key (1-0) to display the speed
Speed dial 3
8888832445
dial number.
2. Lift the handset, press
SPEAKER or HEADSET.
-OR-
37
Telephone base operation
Telephone base basic operation
To override automatic line selection, press LINE 1-LINE 4
for the desired line, then lift the handset.
Line 3
8888832445
NOTE: If there is no telephone number stored in the speed dial location,
No number displays on the screen.
Speed dial 4
No number
Answering a call
To answer a call:
• Lift the handset, press
SPEAKER, HEADSET or the ON/OFF button on a
registered cordless headset.
-OR-
To override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
Temporary ringer silencing
Press MUTE while the telephone is ringing to silence the
ringer temporarily on the telephone base only. This turns off
the ringer without disconnecting the call. The next incoming
call rings normally at the preset volume.
MUTE
Last number redialing
The last 10 telephone numbers dialed (up to 32 digits) are stored in
system memory.
To view the 10 most recently dialed numbers:
1. Press PAUSE/REDIAL to enter the redial list and display the
most recently called number.
PAUSE/REDIAL
2. Press or , or press PAUSE/REDIAL repeatedly to view
other recently called numbers.
3. Press EXIT to exit the redial list.
To redial a number:
• To dial the displayed number, lift the handset, press
SPEAKER or HEADSET.
8888832445
38
Telephone base operation
Options while on calls
• To override automatic line selection, press LINE 1-LINE 4
Line1
8888832445
for the desired line, then lift the handset.
To edit a number:
• While the desired number displays, press MENU/ENTER to
enter editing mode.
8888832445
Deleted
• Press REP or SKIP to move the cursor to the left or
right. Press REMOVE to backspace and delete characters
To delete a number:
• While the screen displays the desired number, press
REMOVE to delete the number from the redial memory.
Volume control
While on a call, press VOL+ or VOL- to adjust the
listening volume.
Volume
NOTES:
1. The corded headset and corded handset volume settings are the same, but they are indepen-
dent volume settings from the speakerphone.
2. While using the volume control, you hear a triple beep when you’ve reached the minimum or
maximum level.
Call waiting
If you subscribe to call waiting service with your telephone service provider,
you hear a beep if someone calls while you are already on a call.
• Press FLASH to put your current call on hold and take the
new call.
• Press FLASH at any time to switch back and forth
FLASH
between calls.
NOTES:
1. If you miss a call waiting call, the caller ID of the missed call displays for 15 seconds after the
first call.
2. For more information on caller ID with call waiting, see page 58.
39
Telephone base operation
Options while on calls
Call privacy
To ensure call privacy, this telephone allows only one set at a time to
use a line. You can also block all system handsets from joining a phone
conversation (see page 42 for instructions for joining calls).
To enable call privacy:
>
Privacy ON
Record call ON
• During the call, press MENU/ENTER twice to select call
privacy. The screen displays -PRIV. Any other extensions
are dropped and no extensions can join the call. If
another extension tries to access the line you are using,
their screen displays Privacy.
Line1
00:00:06
8888832445
-PRIV
To cancel call privacy:
• During the call, press MENU/ENTER twice to cancel call
privacy and continue with the conversation. The icon
-PRIV disappears from the screen. Other telephones can
now join the call by pressing the appropriate line key.
>
Privacy OFF
Record call ON
Line1
8888832445
00:10:06
NOTES:
1. Call privacy is automatically canceled when you end or transfer a call.
2. You cannot set call privacy during intercom or conference calls.
3. Call privacy applies only to system telephones. It does not affect on non-system phones using
the same line(s).
Recording a call
Use this feature to record two-way phone conversations during a call. The
recording is treated the same as memos and is always marked as a new
message in the mailbox. However, the
Messages indicator does not flash
for new and unreviewed recorded calls. You cannot record a conference call
or an intercom call and you cannot use another line while you are recording
a phone conversation.
To record a call:
Privacy ON
Record call ON
1. While on a call, press MENU/ENTER.
>
2. Press or to scroll to Record call ON. Press MENU/ENTER.
3. The recording starts and the system activates call
Line1
-PRIV
00:00:06
-REC
privacy. The screen displays -PRIV and -REC, and the
timer starts counting while recording.
4. To stop recording and continue the call, press MENU/ENTER
40
Telephone base operation
Options while on calls
twice. The system saves the conversation into the handset
mailbox.
>
Record call OFF
-OR-
The recording ends when you disconnect the call.
While recording a phone conversation:
The other party hears a short beep when the recording begins and once each
minute during the recording. To ensure compliance with state and federal
regulations regarding the recording of a telephone call, you should start the
recording process by informing the caller that you are recording the call.
To play back a memo or phone conversation:
Play memos or two-way phone conversations the same way as messages
(see Message playback on page 70).
NOTES:
1. Call privacy is automatically on when recording a call.
2. Calls that you record use the same memory as the answering system. Recording long conversations
uses up space available for recording normal messages. Please see Remaining spaces on page 32.
MUTE
Use this feature during a telephone conversation to silence the microphone.
You can hear the caller, but the caller cannot hear you.
To mute a call:
• Press MUTE. When mute is on, the MUTE light flashes; the
screen also flashes -MUTE.
To un-mute a call:
MUTE
• Press MUTE again and resume speaking.
Line1
8888832445
-MUTE
00:05:40
NOTE: Transferring the call, changing lines or putting a call on hold
also cancels the mute function.
41
Telephone base operation
Options while on calls
HOLD
Use this feature to hold one line while accessing another, or as part of the
conference and call transfer features.
While on a call, press and release HOLD. The LINE 1-LINE 4
indicator for the line on hold flashes slowly in red. After the call
has been on hold for more than three minutes, a beep sounds
every 30 seconds. (To turn off the reminder beep, see
HOLD
Hold reminder on page 22).
If you are using the speakerphone, the speakerphone turns
off automatically when you press HOLD.
To release the hold, press and release LINE 1-LINE 4 of the
Hold Line1
call on hold.
NOTES:
1. A call on hold after 10 minutes is automatically forwarded to auto attendant, even if the auto
attendant is not activated. To keep a call on hold longer than 10 minutes, release hold within 10
minutes and then place the call on hold again.
2. You cannot put an intercom call on hold.
Switching between lines
Use this feature to switch between lines during an outside call:
1. Press LINE 1-LINE 4 of another telephone line to make or answer another
call. The current call is put on hold automatically.
2. To return to the first call, press the original LINE 1-LINE 4. The second
line is put on hold automatically.
Join a call in progress
Use this feature to join in an ongoing call on any line that does not have
call privacy set (see Call privacy on page 40 for more information). The
corresponding line icon appears on the screen when the
1
line is in use.
Conf.
00:00:29
• Press and hold the desired LINE 1-LINE 4 on the
telephone base to join in the call, which becomes a
three-way conference (page 43).
L3 H2
1
Privacy
NOTE: When you try to join in an ongoing call on a line with call
privacy on, the screen displays Privacy and you hear four beep tones.
42
Telephone base operation
Options while on calls
Chain dialing
While you are on a call, you can initiate a dialing sequence from the
numbers in the directory.
Chain dialing can be useful if you wish to access other
numbers (such as bank account numbers or access codes)
from the directory.
DIR
To access the directory while on a call:
CHRISTINE SMITH
8887227702
1. During the call, press DIR, then press
or
to review
the directory.
ENTER=Call
2. To dial the displayed number, press MENU/ENTER. To
exit without making changes, press EXIT or REP and
continue with the conversation.
Line1
88324458887227702
00:16:30
NOTE: You cannot edit a directory entry while on a call. See page 57 for more details
about the directory.
Three-way conference calls
Use this feature to set up a three-party call by using two lines at the same
time. You can also join an intercom call with a call on an outside line. The
outside line call must be established first because an intercom call cannot be
placed on hold.
To make a three-way conference call:
1. Make or answer an outside call.
2. Press HOLD and call someone on another line, or start
1
Conf.
L1 H1
00:00:35
an intercom connection.
-OR-
Call someone on another line, or intercom someone. The
first line is automatically put on hold.
CONF
3. Press CONF at any time to begin the three-party conference.
To talk privately with one external party:
1. Press HOLD to place both lines on hold.
2. Press LINE 1-LINE 4 to talk privately with the person on that line.
3. Press CONF to resume the conference call.
43
Telephone base operation
Options while on calls
To talk privately with one internal party:
1. Press HOLD to talk privately with the person on that handset. The external
line is automatically placed on hold.
2. Press CONF to resume the conference call.
To drop one line:
1. Press LINE 1-LINE 4 to activate the line you want to drop and place the
handset on the telephone base to hang up or press
line is put on hold automatically.
SPEAKER. The other
2. Press LINE 1-LINE 4 to resume the call and lift the handset on the
telephone base.
To drop an intercom:
• Press LINE 1-LINE 4 to activate the external call. The intercom call
drops automatically.
To end a conference call:
• Place the handset on the telephone base to hang up or press
SPEAKER. The call does not terminate until all extensions hang up.
NOTES:
1. If an internal party hangs up, the ongoing call becomes a two-way conversation.
2. You cannot make any conference calls if all four telephone lines are in use.
3. If you are experiencing difficulty in using the conference features on this telephone, please
consider using AT&T’s complete line of teleconference services to find a solution that best meets
your needs. AT&T TeleConference Services reduces travel time and expense while increasing
productivity wherever people are located, enabling you to host truly virtual meetings and share
important information in real time. To sign up for AT&T TeleConference Services, go to:
www.att.com/orderconference for details.
44
Telephone base operation
COVM
COVM (central office voicemail)
If you subscribe to voicemail service with your telephone
service provider, turn on the COVM feature. This feature
displays COVM on the screen above the line key of any
telephone line that receives new voicemail messages.
*: Base
0
Missed calls
2:43PM 1/13
COVM
COVM
If you do not subscribe to voicemail service or want to disable the indicator,
turn off the COVM feature.
Ringer setting
Mailbox setup
Base setup
COVM
1. When the telephone is idle, press MENU/ENTER.
>
2. Press
3. Press MENU/ENTER twice to select COVM on/off.
4. Press or to select On or Off.
or
to scroll to COVM.
>COVM on/off
COVM reset
5. Press MENU/ENTER to save the setting and return to
the previous menu. There is a confirmation tone. To exit
without making changes, press EXIT.
COVM
:On
ENTER=Save
COVM reset
Use this feature when the telephone indicates there is new voicemail but
there is none. For example, when you have accessed your voicemail while
away from the building. This feature only turns off the COVM indicator; it
does not delete your voicemail messages. As long as you have new voicemail
messages, your telephone service provider continues to send the signal to
turn on the indicator. You can reset COVM indicators individually or for all
the telephone lines at a time using the All COVM reset command.
1. When the telephone is idle, press MENU/ENTER.
COVM on/off
COVM reset
>
2. Press
3. Press
4. Press
or
or
or
to scroll to COVM. Press MENU/ENTER.
to scroll to COVM reset. Press MENU/ENTER.
to scroll to COVM 1 reset-COVM 4 reset
>
COVM 1 reset
COVM 2 reset
to clear the COVM indicator of a telephone line, or scroll COVM 3 reset
COVM 4 reset
to All COVM reset to clear the indicators for all the
lines at a time.
COVM 2 reset
COVM 3 reset
COVM 4 reset
5. Press MENU/ENTER to execute the command and return
to the previous menu. There is a confirmation tone. To
All COVM reset
>
exit without making changes, press EXIT.
COVM reset
NOTE: For information about using your voicemail service, contact
your telephone service provider for assistance.
45
Telephone base operation
Intercom
You can use the intercom feature for conversations between the telephone
base and an accessory cordless handset or registered cordless headset, or
between two accessory cordless handsets (one of which can be a registered
cordless headset). When the system is making one or more external calls, the
cordless handsets can make intercom calls with each other.
You can register up to 10 extensions to the telephone base. The extensions
are cordless handsets. You can substitute a cordless headset for one of the
handsets. The extensions are assigned sequential numbers (1-0) as they are
added. If you register a cordless headset, it is always assigned extension
number 0. See pages 10-11 for information on adding and registering cordless
handsets and cordless headsets.
NOTE: A telephone base connected to AC power but not to any telephone lines can still
intercom with charged and registered accessory cordless handsets.
Make an intercom call to a cordless handset
Press the one-touch EXT 1-0 key for the destination
extension or press the INT/PTT ALL key, then lift the
handset. The screen displays Calling X:Handset X (X
represents the extension number [1-0], Handset X
represents the default handset name) or Calling All.
Intercom to:
>
Handset 1
Handset 2
Handset 3
Calling
1:Handset 1
-OR-
Press INT key on the telephone base, then scroll to the
destination extension handset. Press MENU/ENTER.
INT
NOTES:
1. Before the intercom call is answered, you can cancel the intercom by pressing
SPEAKER, lifting
and resetting the handset, or by pressing the corresponding LINE 1-LINE 4 to resume a call.
2. The intercom call automatically cancels if the call is unanswered after one minute.
3. Press MUTE to temporarily silence the intercom ringer.
4. When you choose All in the menu, all the extensions and the telephone base ring. The intercom
call is established with the first extension to answer the call.
5. If a line is in use, pressing INT places the line on hold and activates the intercom.
46
Telephone base operation
Intercom
Answer an intercom call
When you receive an intercom call, you hear a ringing tone and your screen
displays Call X: Handset X (X represents the extension number [1-0],
Handset X represents the default handset name). Answer an intercom call
just as you would answer a normal call.
End an intercom call
End an intercom just as you would end a normal call.
Make another intercom call while on an intercom call
You can make an intercom call to another destination extension while on
an intercom call. The first intercom automatically disconnects. While on an
intercom call:
Press the one-touch EXT 1-0 key or the INT/PTT ALL key for another
destination extension(s). The screen displays Calling X:Handset X (X
represents the extension number [1-0], Handset X represents the default
handset name) or Calling All.
-OR-
Press INT on the telephone base, then scroll to the destination extension.
Press MENU/ENTER.
NOTES:
1. Before the intercom call is answered, you can cancel the intercom by pressing
SPEAKER, lifting
and resetting the handset, or by pressing the corresponding LINE 1-LINE 4 to resume a call.
2. The intercom call automatically cancels if the call is unanswered after one minute.
3. Press MUTE to temporarily silence the intercom ringer.
4. When you choose All in the menu, all the extensions and the telephone base ring. The intercom
call is established with the first extension to answer the call.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an
alert tone.
To answer the call, press LINE 1-LINE 4. The intercom call ends automatically.
47
Telephone base operation
Call transfer
You can transfer a call to any other system telephone. Once you transfer a
call, it can be answered by any system telephone, not just at the extension
you called.
Blind transfer
While on a call, you can transfer a call directly without notifying the desired
extension:
1. Press XFER on the telephone base.
2. Press the one-touch EXT 1-0 key for the desired extension.
XFER
-OR-
Transfer to:
Handset 1
Handset 2
Handset 3
Press
press MENU/ENTER.
or
to scroll to the desired extension, then
>
3. The current line is put on hold. The destination handset
rings and the call is answered by pressing L 1-L 4. You
hear a short tone from the telephone base. The outside
call is automatically transferred to the desired extension.
Calling
1:Handset 1
Hold Line1
L 1-L 4
4. Put the corded handset on the telephone base or press
SPEAKER to hang up.
-OR-
You can resume the call by pressing the corresponding
flashing line key LINE 1-LINE 4 before the desired extension answers the call.
You hear a beep tone every 30 seconds when a transferred call has not been
answered (To turn off the reminder beep, see Hold reminder on page 22).
NOTES:
1. If the desired extension does not answer the intercom call within one minute, the extension rings as
an incoming call to remind the extension user.
2. If the outside call is put on hold for 10 minutes, it is automatically transferred to the auto attendant.
The telephone base returns to idle mode.
Transfer a call and speak to the receiving party
You can transfer a call and speak to the receiving party before completing
the transfer while on a call:
1. Press XFER on the telephone base.
2. Press the one-touch EXT 1-0 key for the desired extension.
-OR-
48
Telephone base operation
Call transfer
Press
press MENU/ENTER.
or
to scroll to the desired extension, then
Transfer to:
Handset 1
Handset 2
Handset 3
>
3. The current line is put on hold. The destination extension
rings and the call is answered by pressing
PHONE/FLASH on the cordless handset. You can
announce the call. There is an intercom call between the
corded handset and the extension.
4. Put the corded handset on the telephone base or press
SPEAKER to hang up. The outside call is automatically
transferred to the desired extension.
PHONE/FLASH
1
Intercom 00:00:28
-OR-
Hold Line 1
You can resume the call by pressing the corresponding
flashing line key LINE 1-LINE 4 before the desired
extension answers the call.
You hear a beep tone every 30 seconds when a transferred call has not been
answered (To turn off the reminder beep, see Hold reminder on page 22).
NOTES:
1. If the desired extension does not answer the intercom call within one minute, the extension rings as
an incoming call to remind the extension user.
2. If the outside call is put on hold for 10 minutes, it is automatically transferred to the auto attendant.
The telephone base returns to idle mode.
Answer a transferred call
When you hear a short intercom ring from the telephone base:
Lift the handset to intercom with an extension. You can talk privately with
the extension before picking up the outside call that is waiting on hold. Press
the blinking LINE 1-LINE 4 when you are ready to talk to the outside call.
Other options for answering the transferred call:
• To answer using the telephone base speakerphone, press
SPEAKER
before pressing LINE 1-LINE 4.
• To answer hands-free using the corded headset, press HEADSET before
pressing LINE 1-LINE 4.
• To answer hands-free using the cordless headset, press ON/OFF on the
headset before pressing LINE 1-LINE 4.
49
Telephone base operation
Push to talk (PTT) intercom
You can directly broadcast messages to the speakerphone of any extension.
The extension you called can respond by pressing the INT key to begin a two-
way communication. Any registered cordless handset can make PTT call with
each other or the telephone base. Up to five pairs of PTT calls can establish
at a time.
PTT to a single handset
1. When the system is idle, press and hold the one-touch
1
PTT to:
EXT 1-0 key for the destination party. When the
1:Handset 1
connection is made, both the caller and the destination
party hear two beeps. The telephone base screen
Release PTT
key to stop
1
shows PTT to: X:Handset X Release PTT key to stop
PTT to:
(X represents the extension number [1-0], Handset X
1:Handset 1
represents the default handset name).
-MUTE
2. Speak into the base speakerphone while continuing
to hold down the one-touch EXT 1-0 key. Your voice is broadcast to the
desired extension.
3. Release the one-touch EXT 1-0 key after speaking. There is a three-second
PTT wait state with -MUTE slowly flashing on the screen and the MUTE
indicator flashing. During the PTT wait state, if necessary,
you can press and hold the previous one-touch EXT 1-0 key
or the INT/PTT ALL key to continue speaking into the base
speakerphone.
INT/PTT ALL
4. The destination party can now respond (see Answer a PTT call section in
the SB67108 handset manual).
PTT to all handsets
1. When the telephone base is idle, press and hold the INT/PTT ALL key to
automatically activate the speakerphones of all the extensions. Both the
caller and the destination parties hear two beeps.
2. Speak into the base speakerphone. Your voice is broadcast to all
extensions. Release the INT/PTT ALL key after speaking. There is a three-
second PTT wait state with -MUTE slowly flashing on the screen and the
MUTE indicator flashing. During the PTT wait state, if necessary, you can
press and hold the INT/PTT ALL key to continue speaking into the
base speakerphone.
3. Any extension can reply. The first extension to reply will either convert the
call into a normal intercom call with the caller or start a new PTT call. See
Answer a PTT call section in the SB67108 handset manual.
50
Telephone base operation
Push to talk (PTT) intercom
Answer a PTT call
1. When you hear two beeps, the screen displays PTT from: X:Handset X (X
represents the extension number [1-0], Handset X represents the default
handset name).
2. Press INT to convert the call into a normal intercom call with that extension.
-OR-
Respond with a new PTT call. Wait for the end of the three-second PTT wait
state (the screen changes to idle mode) then, to respond with the telephone
base, see PTT to a single handset or PTT to all handsets on the previous
page. To respond with a handset, see Answer a PTT call in the SB67108
handset manual.
NOTE: If the PTT call is sent to all handsets, the intercom call is established with the first one
who presses INT.
Convert PTT call to intercom call
You can convert the PTT call to a two-way intercom call on the called
telephone base.
1. Press INT on the called extension to convert the call to a two-way
intercom call.
2. Optionally, put the corded handset on the telephone base or press
SPEAKER to end the intercom.
End a PTT call
• Press EXIT to end the incoming PTT call.
51
Directory
About the directory
Use the directory to store names and phone numbers. Directory entries are
not shared with the extensions. Each handset has its own directory.
Capacity
The directory of this telephone base can store up to 100 entries, with a
maximum of 16 alphanumeric characters (including spaces) for names and
32 digits for telephone numbers. A convenient search feature can help you
quickly find and dial numbers (page 56).
If there are already 100 entries, the screen shows Memory is full. You
cannot store a new number until you delete one. If you try to view the
directory entries when there are no entries, the screen displays
Directory empty.
Exit the directory
On the telephone base, press EXIT to cancel an operation and return to idle
mode.
If you pause for too long while creating or reviewing an entry, the procedure
times out and you have to begin again.
52
Directory
Create directory entries
Create a new directory entry
Use the following steps to store a name and number in the directory.
1. When the telephone is idle, press MENU/ENTER twice to
>
Directory
Call log
select Directory.
Ringer setting
Mailbox setup
-OR-
Press DIR on the telephone base.
2. Press MENU/ENTER to add an entry.
DIR
3. Enter the telephone number (up to 32 digits) using the
dial pad when prompted.
Directory empty
ENTER=Add
• Press REP or SKIP to move the cursor to the left
or right.
• Press REMOVE to backspace and delete characters.
Enter phone #:
8887227702
• Press and hold REMOVE to erase all digits.
• Press PAUSE/REDIAL to enter a 3.5 seconds dialing
ENTER=Next
pause (a P appears) (page 54).
• Press FLASH to enter a flash (page 54).
4. Press MENU/ENTER to save the number, then enter the name when
prompted.
• Use the dial pad to enter a name (up to 16 characters). Each time you
press a key, the character on that key appears. Additional key presses
produce other characters on that key. See the chart below.
Characters by number of key presses
Number
key
1
2
3
4
5
6
7
8
9
&
‘
(
)
,
-
.
/
1
1
2
3
4
5
6
7
8
9
0
*
a
b
e
h
k
n
q
u
x
c
f
A
D
G
J
B
E
C
F
2
3
4
5
6
R
8
Y
d
g
i
H
K
I
j
l
L
m
o
r
M
s
N
P
O
Q
V
X
p
S
Z
7
9
t
v
y
T
U
W
w
z
space
0
*
#
#
53
Directory
Create directory entries
- Press REP or SKIP to move the cursor to the left
Enter name.:
or right.
CHRISTINE SMITH
- Press REMOVE to backspace and delete characters.
- Press and hold REMOVE to erase all characters.
- Press 0 once to add a space.
ENTER=Save
CHRISTINE SMITH
888 722 7702
5. Press MENU/ENTER to save the setting and return to the
previous menu. There is a confirmation tone. The name
and the telephone number appear on the screen. To exit without making
changes, press EXIT.
Store a pause in a directory number
Use this feature to include a pause in a number stored in the directory. You
might need a pause in a directory number to enable access to automated
telephone systems.
• When you wish to enter a pause in the dialing sequence,
press PAUSE/REDIAL to store a 3.5 seconds pause. A P
appears in the telephone number. Each pause counts as
one digit. If you want to save the number in the directory,
press MENU/ENTER.
PAUSE/REDIAL
Store a flash in a directory number
Use this feature to store the flash needed to access certain custom-calling
services in a directory number.
• When you wish to enter a flash in the dialing sequence,
press FLASH. An F appears in the telephone number. Each
flash counts as one digit. If you want to save the number
FLASH
in the directory, press MENU/ENTER.
Enter phone #:
8887227702F
ENTER=Next
54
Directory
Review directory
Review directory entries
1. When the telephone is idle:
Press MENU/ENTER twice to select Directory.
-OR-
Directory
4 entries
ENTER=Add
REMOVE=Delete all
Press DIR on the telephone base.
Directory empty
ENTER=Add
If there are no directory entries, the screen displays
Directory empty.
2. Press or
to browse through the directory. Entries
CHRISTINE SMITH
888 722 7702
appear alphabetically by the first letter in the name.
ENTER=Edit
55
Directory
Search directory
Search by name
Follow the steps below to search for directory entries on the telephone base.
1. When the telephone is idle, press MENU/ENTER twice to select Directory.
-OR-
Press DIR on the telephone base.
2. Press or
browse through the directory.
3. When a name appears, press the dial pad keys (2-9) to
start a name search.
• The directory shows the first name beginning with the
first letter associated with the dial pad key if there is
an entry in the directory beginning with that letter.
If there is no entry matching the letter you press, it
remains in the current entry.
4. To see other names starting with the letters on the same dial pad key, keep
pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:
• If you press 5 (JKL) once, you see Jennifer.
• If you press 5 (JKL) twice, you see Kevin.
• If you press 5 (JKL) three times, you see Linda.
• If you press 5 (JKL) four times, you see Jennifer.
• To view Jessie, press
while Jennifer is displayed.
56
Directory
Dial, delete or edit entries
You can dial, delete or edit a directory entry (name and number) when it is
shown on the telephone base screen. You can use the directory review or
search (pages 55-56) to show an entry.
Display dial
When a number is displayed on the screen you can dial the number by lifting
the corded handset, pressing
SPEAKER or LINE 1-LINE 4 for the desired line.
Delete an entry
REMOVE
When a directory entry appears, press REMOVE on the
telephone base to delete the displayed entry from the
directory. You cannot retrieve a deleted entry.
Delete all entries
1. When the telephone is idle, press MENU/ENTER twice to select Directory.
-OR-
Press DIR on the telephone base.
Delete entire
directory?
2. Press REMOVE and the screen displays Delete entire
directory? <=No >=Yes. Press SKIP to confirm or
<=No
>=Yes
press REP to return to the previous screen.
NOTE: You cannot retrieve deleted entries.
Edit an entry
1. When a directory entry appears, press MENU/ENTER.
2. Follow steps 3 to 5 on pages 53-54.
NOTE: If the telephone number in the directory exceeds 16 digits,
< appears in front of the telephone number in the editing screen.
Press REP to move towards the beginning of the telephone number
or press REP to move towards the end of the telephone number.
Enter phone #:
<888722770288872
ENTER=Next
57
Caller ID
About Caller ID
This telephone supports caller ID services that most telephone service
providers offer. Depending on your service subscription, you might see the
caller’s number, or the caller’s name and number from the telephone service
provider after the first or second ring. Caller ID allows you to see the name,
number, date and time of calls.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and
-----Line 1-----
telephone number of the caller before answering the
CHRISTINE SMITH
telephone, and while on another call.
888 722 7702
There are fees associated with caller ID services. In addition,
this service might be called by different names (such as caller ID with visual
call waiting) by different telephone service providers and might not be
available in all areas.
It might be necessary to change telephone service to use this feature.
Contact your telephone service provider if:
• You have both caller ID and call waiting, but as separate services (you
might need to combine these services)
• You only have caller ID service, or only call waiting service.
• You do not subscribe to caller ID or call waiting services.
This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone service providers use
compatible equipment. The time and date are from the telephone service
provider along with the call information.
Caller ID information might not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers.
NOTES:
1. You can use this telephone with regular caller ID service, or you can use this telephone’s other fea-
tures without subscribing to caller ID or combined caller ID with call waiting service.
2. The format of telephone numbers displayed depends on the home and local area codes you set
(See Area codes on page 21 for explanations and instructions for setting of area codes).
58
Caller ID
Caller ID Information
How the caller ID information (call log) works
The telephone stores caller ID information for the last 50 incoming calls in
the telephone base. Entries are stored in reverse chronological order. The
telephone deletes the oldest entry when the log is full to make room for
new calls.
Each extension has an independent caller ID information. Deleting the caller
ID information on any one extension does not affect the caller ID information
on other extensions.
If you answer a call before the information appears on the
screen, it does not show in the caller ID information.
*:Base
3 Missed calls
11:30PM 12/31
Review the caller ID information to determine who called,
to easily return the call, or to copy the caller’s name and
number into your directory.
NEW CALL
NEW CALL indicator turns on and XX Missed call(s)
appears if there are new call log entries (including missed
and unreviewed calls).
The time and date of the call and the caller’s name and
telephone number are included in the display.
Caller ID information appears on the screen as the telephone rings, or until
the caller hangs up, or until the call has been answered at another extension,
or until the call ends.
If you subscribe to caller ID service, this phone automatically resets the time
and date each time new call information is received. You can also set the
time and date yourself (see Set date and time on page 22).
Caller’s name
Caller’s number
CHRISTINE SMITH
888 722 7702
Appears when the call is
missed and unreviewed
5:30PM 8/9 new
Time of call
ENTER=Add
Add to directory
Date of call
Screen display of the telephone base
NOTES:
1. The caller ID information might not be available for every incoming call. Callers might intentionally
block their names and/or telephone numbers.
2. Each entry can store up to 32 digits for the telephone number and 16 characters for the name. If
the telephone number has more than 16 digits but less than or equal to 24 digits, only the last
17 digits appear. If the telephone number has more than 24 digits, only the 8th to 24th digits (17
digits) appear. In order to view the entire number, you must first save the entry to the directory
(see page 62). For instructions on viewing the digits, see page 60. If the telephone number has
more than 32 digits, it is not saved or shown in the call log.
59
Caller ID
Caller ID operation
Memory match
If the incoming telephone number is an exact match with a telephone
number in your directory, the name that appears on the screen matches the
corresponding name in your directory.
For example, if Christine Smith calls, her name appears as Chris if this is how
you entered it into your directory.
NOTE: The number you see on your caller ID is in the format from the telephone service
provider. It usually delivers 10-digit telephone numbers (area code plus telephone number).
The telephone system ignores the area code when searching for a match and displays the
name of the first corresponding number from the directory.
Missed (new) calls indicator
When the telephone base is in idle mode and has unreviewed calls, its screen
shows XX Missed call(s).
All unreviewed entries are counted as missed calls. Each
CHRISTINE SMITH
time you review a call log entry with the icon NEW, the
888 722 7702
number of missed calls decreases by one. When all the
entries in the caller ID information become old (have been
5:30PM 8/9 new
ENTER=Add
reviewed), the system removes the missed calls alert from
the display, and the NEW CALL indicator turns off.
*:Base
0 Missed calls
6:00PM 8/9
Review the caller ID information
1. When the telephone is idle, press CALL LOG.
-OR-
When the telephone is idle, press MENU/ENTER.
CALL LOG
Press
or
to scroll to Call log. Press MENU/ENTER.
2. Press or
to review the caller ID information. The
caller ID information displays the caller ID entries in
reverse chronological order starting with the most recent
call first.
Directory
Call log
>
Ringer setting
Mailbox setup
3. To exit without making changes, press EXIT.
60
Caller ID
Caller ID operation
Make a call log entry ready to dial
Although the incoming call log entries have 10 digits (the area code plus
the seven-digit number), in some areas, you may only need to dial the seven
digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits.
You can change and store the number of digits that you dial in the call log.
While reviewing the call log, press the pound key (#)
CHRISTINE SMITH
888 722 7702
12:00PM 1/1
ENTER=Add
Press #
repeatedly on the telephone base to show different
dialing options for local and long distance numbers
before dialing or saving the telephone number in the
directory.
722 7702
1 722 7702
888 722 7702
1 888 722 7702
Dial a call log entry
1. When in the call log, press
2. Lift the handset or press
-OR-
or
to browse the number you wish to call.
SPEAKER.
To override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
Delete entries
Delete a caller ID entry:
REMOVE
1. When in the call log, press
number you wish to delete.
or
to browse to the
2. Press REMOVE to delete the shown entry from the caller
ID information.
Delete all caller ID entries:
Call log
1. When the telephone is idle, press CALL LOG.
-OR-
3 missed calls
REMOVE=Delete all
When the telephone is idle, press MENU/ENTER. Press
Delete all calls?
or
to scroll to Call log. Press MENU/ENTER.
<=No
>=Yes
2. Press REMOVE. The screen displays Delete all calls?
Press SKIP to clear the caller ID information of all
entries, or press REP to exit and leave all entries in the
caller ID information intact.
Deleted
3. To exit without making changes, press EXIT.
61
Caller ID
Caller ID operation
Save a call log entry to the directory
1. When in the call log, press
or
to browse the desired number to save.
2. The screen displays ENTER=Add. Press MENU/ENTER.
CHRISTINE SMITH
1 888 722 7702
12:00PM 1/1
3. When the telephone number appears,
• Press the dial pad keys to add digits (page 53).
• Press REMOVE to erase digits.
ENTER=Add
Enter phone #:
18887227702
• Press and hold REMOVE to erase all digits.
• Press REP or SKIP to move the cursor to the left
ENTER=Next
or right.
4. Press MENU/ENTER to move to the name.
• Press the dial pad keys to add characters (page 53).
• Press REMOVE to erase characters.
Enter name:
CHRISTINE SMITH
• Press and hold REMOVE to erase all characters.
ENTER=Save
• Press REP or SKIP to move the cursor to the left
or right.
CHRISTINE SMITH
1 888 722 7702
• Press 0 once to enter a space.
5. Press MENU/ENTER to save the new directory entry. There
is a confirmation tone. The name and the telephone
number appear.
• If the entry is already saved in the directory, the screen display remains
the same and waits for more editing.
• If there is no caller ID information, you hear an error tone. The number
is unable to save.
-OR-
To exit without making changes, press EXIT.
NOTE: You will need to change how a caller ID number is dialed if the entry does not
appear in the correct format. Caller ID numbers might appear with an area code that might
not be necessary for local calls, or without a 1 that might be necessary for long distance
calls (see Make a call log entry ready to dial on page 61 for more information).
62
Caller ID
Reasons for missing caller ID information
Reasons for missing caller ID information
There are also occasions when other information or no information shows for
various reasons:
On-screen message
Reason
The caller prefers not to show the telephone number and name.
PRIVATE CALLER
Your telephone service provider cannot determine the caller’s
name and telephone number. Calls from other countries may also
generate this message.
UNKNOWN CALLER
63
Answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at
your service provider’s voicemail (fees may apply). Your telephone’s built-
in answering system messages and voicemail messages are separate. Each
alerts you to new messages differently. If you turn on the COVM feature (See
COVM on page 45 for more information.) and the COVM
*: Base
icon displays on the base screen, your telephone service
0
Missed calls
2:43PM 1/13
COVM COVM
provider is indicating that it has new voicemail for you. To
listen to your voicemail, you typically dial an access number
provided by your telephone service provider, followed by
a security code or PIN. To listen to messages recorded on
your digital answering system, press
telephone base.
Messages on the
Some service providers bundle or combine multiple services like voicemail
and call waiting, so you may not be aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
service provider.
You can use your telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail answers.
To learn how to program your voicemail settings, contact your telephone
service provider. Set your answering system to answer calls at least two rings
earlier than your voicemail is set to answer. For example, if your voicemail
answers after six rings, set your answering system to answer after four rings.
Some voicemail providers may program the delay before answering calls
in seconds instead of rings; in this case, allow six seconds per ring when
determining the appropriate setting. By doing this, if you are on a call, or if
the answering system is busy recording a message and you receive another
call, the second caller can leave a voicemail message.
64
Answering system
Setting your system to automatically answer calls
Use this feature to separately set each of the four lines to automatically
answer incoming calls in two different ways.
General mailbox (gen MB only):
The called line rings on every extension for each incoming call. If there is no
answer, the caller is prompted to leave a message in the general mailbox,
which a person at any handset can review. The general mailbox stores
incoming messages, memos, and two-way conversations (see Answering
system operation on pages 70-74 for more information.)
Auto attendant (auto att):
The called line for each incoming call flashes on every extension, but does not
ring. Instead, the auto attendant answers. The caller can specify an extension
or leave a general mailbox message. When the auto attendant directs a call to
an extension but it is not answered, the auto attendant prompts the caller to
leave a message for that extension or try another extension.
The auto attendant can answer only one call at a time, so you might want to
have more than one auto attendant in your system so that even when a call
on one line is being answered, a second auto attendant can answer another
ringing line. You can designate up to four auto attendants in your system
(see Auto attendant operation on pages 67-69 for more information.)
No answer:
You can disable automatic answering on any of the telephone lines.
An example of a 2-line answering system setup
If you have two phone lines and two or more extensions and you wish to
use the auto attendant, then configure both lines to use the auto attendant.
Then, if a call comes in while one line is busy, it will still be answered by the
auto attendant.
Line 1 : Auto attendant (2 rings)
Line 2: Auto attendant (2 rings)
65
Answering system
Setting your system to automatically answer calls
An example of a 4-line answering system setup
If you have four phone lines and many extensions, you can set up to the
auto attendant to answer up to three simultaneous calls. You can set up the
fourth line to ring as a private direct line to a single extension by excluding
all others in the Ring group (page 18).
Line 1 : Auto attendant (2 rings)
Line 2: Auto attendant (2 rings)
Line 3: Auto attendant (2 rings)
Line 4: General mailbox (4 rings, all but one extension excluded)
Select the answer mode
1. When the telephone is idle, press ANSWER ON for the
desired line.
On
2. Press
or
to scroll to the desired answer mode
(Ans->Gen MB only, Ans->Auto att, or No answer).
Press MENU/ENTER to select the mode. To exit without
making changes, press EXIT.
Ans->Gen MB only
Ans->Auto att
No answer
>
Setup
Answering system capacity
You can record up to five new announcements to have different
announcements for each line. Each announcement can be up to two minutes.
Auto attendant and general mailbox announcements both require system
memory to record, so we suggest recording brief announcements in order to
leave more space for messages.
The maximum recording time of all handsets and base is 180 minutes.
The actual recording time depends on individual message characteristics.
Individual messages can be up to three minutes. Messages remain available
for review until you delete them.
If the system memory is full, the screen displays Message full, and you
cannot record new messages until old ones have been deleted. Check
remaining system space frequently to keep maintain availability of space for
incoming messages.
NOTE: You cannot record an announcement when the telephone system is out of space.
You will hear a two-beep alert tone and voice prompt “Memory is full.” Please refer to
Remaining space on page 32.
66
Answering system
Auto attendant operation
Turn the auto attendant on
1. When the telephone is idle, press ANSWER ON for the desired line to
set up.
2. Press
or
to scroll to Ans->Auto att.
3. Press MENU/ENTER to turn on the auto attendant. The current auto
attendant announcement plays. The screen displays Auto Attendant
ON Play announcement with voice prompt “Hello, this is automatic
attendant,” and then the idle screen appears.
-OR-
Press
or
to scroll to No answer to turn the auto attendant off. Press
MENU/ENTER to turn off the auto attendant feature for that line.
To exit without making changes, press EXIT.
NOTES:
1. The auto attendant only answers outside calls.
2. The auto attendant does not answer calls when that line is in use.
3. You can press VOL+ or VOL- to adjust the announcement playback volume.
Using the auto attendant
When you set a line to be an auto attendant, it
automatically picks up the ringing line after the number of
*:Base
3 Missed calls
rings you programmed (see Number of rings on page 27),
and plays your selected auto attendant announcement.
11:30PM 12/31
AuAt
While the line silently rings, and while the auto attendant is answering and
directing a call, the line indicator flashes (page 36). To interrupt the auto
attendant, press the flashing line indicator LINE 1-LINE 4 or L 1-L 4 to talk
to the caller on that line. You can also allow the auto attendant to answer
the incoming call while you make a new call on another line.
When a caller enters a correct extension number, the auto attendant
transfers the call to that extension and announces to the caller, “Please
wait.” If the called extension does not answer, the caller is prompted to
try another extension or leave a message in a private mailbox for the last
attempted extension. The auto attendant attempts to transfer the call up to
five times.
If the caller enters an extension number plus the pound key (#) after
hearing the announcement, the auto attendant transfers the call to the
specified extension. If the call is not picked up after five rings, the caller
67
Answering system
Auto attendant operation
hears “No one is available to answer the call. To leave a message press
1, to call another extension press 2, to call the operator press star.” and
waits five seconds for another entry from the caller. If the caller still hasn’t
entered an extension number after hearing this message three times, the
auto attendant forwards the call to the general mailbox to leave a message.
If the caller enters an invalid extension number, the auto attendant
announces, “Please wait, this number is not assigned. To leave a message,
press 1, to call another extension, press 2, to call the operator, press star.”
If the caller enters the star key (*) plus the pound key (#), the auto
attendant announces ”Calling the operator,” and then transfers the call to
the telephone base.
If the caller enters the remote access code while hearing the
announcement, the auto attendant stops playing the announcement and the
caller can remotely access the general mailbox (See Remote access on
page 74 for information).
If the caller does not enter any number after hearing the announcement,
the auto attendant announces three times “Please enter your party’s
extension, followed by the pound key. If you are using a rotary telephone,
please stay on the line. For a company directory, dial star twice.” Then the
auto attendant transfers the call to the general mailbox for the caller to
leave a message.
Using multiple auto attendants
Use this feature to set one or more telephone lines to act
as auto attendants when the primary auto attendant is
turned off or busy.
*:Base
0 Missed call
08:00AM 12/30
AuAt
AuAt
An auto attendant is busy when someone at that extension is doing any of
the following:
• dialing from the directory or call history
• using any of the lines to make or answer a call
• when the answering system is recording a message at that extension
You can choose a particular telephone line to always be the primary
auto attendant by setting that line to have the shortest auto attendant
pickup delay (number of rings) and setting the pickup delays of other auto
attendants with a longer pickup delay (more rings). If the auto attendant
pickup delays are the same, incoming calls are distributed randomly to the
auto attendants.
68
Answering system
Auto attendant operation
Auto attendant flow chart
Incoming
call
AA answers and plays
outgoing announcement
Caller dials
Caller dials
Caller dials
remote
access
No caller
input
and #
extension
number
and #
*
code
AA sends
call to the
telephone
base
Answering
system
remote
access
General
mailbox
records
message
AA calls
extension
Person
answers call?
Yes
Normal call
No
Caller
enters another
extension
or records a
message
69
Answering system
Answering system operation
Set general delivery mailbox to answer
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press
or
to scroll to Ans->Gen MB only.
On
3. Press MENU/ENTER. The ANSWER ON indicator turns on.
The current mailbox announcement plays. The screen
displays General Mbox ON Play announcement, and
then it returns to the idle screen.
>
Ans->Gen MB only
Ans->Auto att
No answer
Setup
General Mbox ON
Play announcement
00:09
-OR-
To exit without making changes, press EXIT.
NOTE: While previewing the announcement, you can adjust the volume by pressing VOL+ or
VOL-. If you do not want to hear the announcement, press EXIT.
Incoming messages
This telephone also accepts COVM recorded by your telephone service
provider which you subscribe to for voicemail service (page 45).
New message indication
The
Messages indicator on the telephone base flashes
when there are new and unreviewed messages and
memos in the general mailbox.
Message playback
From the telephone base, you can only play the messages in the general
mailbox. You can only access the mailboxes for the handsets through each
individual handset.
If you have new messages, you hear only the new messages (oldest first). If there
are no new messages, the system plays back all the messages (oldest first).
When playback begins, the total number of messages is announced. Before
each message, you hear the date and time of the recording. After the last
message, you hear “End of the messages.”
70
Answering system
Answering system operation
To listen to messages at the telephone base:
1. While the telephone is idle, press
Messages on the telephone base.
2. The system announces the number of new and unreviewed messages in the
general mailbox.
3. Press MENU/ENTER to select Play all to listen to all messages. Press REP
to repeat the message, press REP twice to listen to the
previous message. Press SKIP to move forward to the
next message. There is a long beep after each message
playback as a separator.
2 new messages
Play all
>
Deliver
Delete all old
4. Playback ends after playing all the messages, and then
returns to the previous menu.
12:57 PM 03/06
<= Message 1 =>
5. Press
Messages again to end the message playback
at any time.
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.
When messages are playing on the telephone base:
• Press VOL+ or VOL- to adjust the message playback volume.
• Press SKIP to skip to the next message.
• Press REP to repeat the message. Press twice to hear the previous message.
• Press REMOVE to delete the message. The system announces “Message deleted.”
• Press
Messages to stop the playback.
Delete all old messages
Use this feature to only delete old (reviewed) messages. You cannot delete
new messages until you review them. You cannot retrieve deleted messages.
Delete all old messages on the telephone base:
1. When the telephone is idle, press
telephone base.
Messages on the
Delete all old
messages?
2. Press or to scroll to Delete all old. Press MENU/ENTER.
<=No
>=Yes
3. The screen displays Delete all old messages? <=No
>=Yes. Press REP to cancel this operation, and returns
to the previous menu, or press SKIP to remove all old
messages from the general mailbox.
All deleted
71
Answering system
Answering system operation
NOTE: If there are any new and unreviewed messages in the general mailbox, the
Messages indicator still flashes after you delete all old messages.
Transfer message
When a message is playing in the general mailbox, you can transfer the
message to a single extension or all extensions.
When a message is playing on the telephone:
1. Press XFER on the telephone base.
2. Press or
to scroll to an extension or all extensions,
XFER
then press MENU/ENTER.
-OR-
Press the one-touch EXT 1-0 key on the telephone base, the message is
automatically transferred to the desired extension.
A copy of the message automatically transfers to the desired extension or all
extensions. The general mailbox retains the original copy of the message.
Recording and delivering memos
Memos are messages you record into the general mailbox at the telephone
base. You can save, play back, and delete them like incoming messages. You
can record a memo as a reminder to yourself, or send a message to other
extensions using the answering system.
To record a memo, then deliver it:
1. When the telephone is idle, press
Messages on the telephone base.
2. Press or
to scroll to Deliver. Press MENU/ENTER.
2 new messages
Play all
3. Press or
to scroll to select the telephone base or a
>
Deliver
desired registered extension, or select all the registered
extensions.
Delete all old
*:Base
4. Press MENU/ENTER. The system announces “Record after
the tone. Press stop when you are done.” There is a
reminder beep. The timer starts counting.
1:Handset 1
2:Handset 2
#:All
>
Record message
5. Press MENU/ENTER again to stop recording. The timer
stops and the recorded memo automatically plays back.
The screen displays 1=Change 2=OK.
ENTER=Start
72
Answering system
Answering system operation
6. Press 1 to re-record that memo.
Record message
00:32
-OR-
ENTER=Stop
Press 2 to save the memo and send it to the extension
you selected. The system announces “Message
transferred to mailbox X,” and then returns to the
previous menu or memo.
Play message
00:09
1=Change
2=OK
-OR-
Msg. transferred
To exit without making changes, press EXIT.
to mailbox
2
Play back a memo
Play memos the same way as normal messages (see Message playback on
page 70).
Set general delivery mailbox to not answer
1. When the telephone is idle, press ANSWER ON for the desired line.
2. Press
or
to scroll to No answer. Press MENU/ENTER.
Disable the answering system
1. When the telephone is idle, press ANSWER ON for the
Ans->Gen MB only
Ans->Auto att
>No answer
desired line to set up.
2. Press
or
to scroll to No answer. Press MENU/ENTER
Setup
to prevent the answering machine from answering calls
on that line.
-OR-
Off
To exit without making changes, press EXIT.
73
Answering system
Remote access
Use this feature to reach your answering system remotely by dialing your
telephone number from any touch-tone telephone.
To remotely reach the answering system:
1. Dial your telephone number from any touch-tone telephone.
2. When the system answers, enter the four-digit remote access code (0000
is the default code, see page 30 to change it).
The system automatically announces the number of messages (new and/or
old) if there are any, and then begins to play them.
3. You can also enter the following remote commands.
Remote commands:
Press to play to all messages.
1
3
4
44
Press to delete the current message (during playback).
Press to repeat the current message (during playback).
After you hear “Repeat” and within five seconds, press 4 again to
listen to the previous message (during playback).
Press to stop and return to the remote commands (during
playback).
5
Press to skip to the next message (during playback).
6
7
*
Press to transfer the current message (during playback).
Press to end the call.
4. Hang up to end the call and save all undeleted messages.
Cut out the remote access wallet card at the back of this user’s manual for
quick reference.
NOTES:
1. If you do not enter a valid remote access code, the answering system answers the call as usual
and all the voice and digits entered will be recorded as messages stored in your general mailbox.
2. If you do not enter any remote access code, the answering system announces “Thank you for
calling,” and the call is terminated.
3. When there is no new message or all the new messages are played during remote access, you
hear a help menu listing all features and commands. If there is no command after help menu is
played three times, the call ends automatically.
74
Answering system
Remote access
4. If the memory is full, you hear a two-beep alert tone and the answering system announces,
“Memory is full.” The telephone base screen displays Message full. and you cannot record
new messages until old ones have been deleted. Check the system remaining space (page 32)
frequently to maintain availability of space for incoming messages.
5. If you press 4 within five seconds of each message playback start, the previous message plays
instead of repeating the current message.
75
Cordless headset
Cordless headset operation
To register and deregister an AT&T compatible DECT 6.0 cordless
headset (AT&T model TL7600) to the SB67118 telephone base,
please refer to the page 11-13. To view the TL7600 manual, visit
our website at www.telephones.att.com, or call
1 (888) 915-2007. In Canada dial 1 (866) 288-4268.
Cordless headset extension number
The cordless headset is always assigned extension number 0 regardless of
how many handsets are registered.
By pressing the ON/OFF button on the cordless headset, you can
see the extension icon on the telephone base screen.
ON/OFF
button
0
0
Line1
00:00:05
Switch between corded or cordless handset, telephone speakerphone and
cordless headset
Use the following instructions to switch between the telephone base
components (corded handset, speakerphone, corded headset and cordless
headset). You must use the intercom system (page 46) to switch between the
base and the cordless handsets.
To switch from corded handset, corded headset, or speakerphone to
cordless headset:
During a call, press the ON/OFF button on the cordless headset.
To switch from cordless headset to corded handset, or corded headset,
or speakerphone:
During a call, lift the corded handset, or press HEADSET, or
HEADSET
press
SPEAKER on the telephone base.
76
Appendix
Telephone base display screen messages
All old messages in the general mailbox are erased.
All deleted
The cordless handsets and cordless headset deregistration
was successful.
All handsets
deregistered
Auto attendant is on and the selected announcement plays back.
Auto Attendant ON
Play announcement
Failed intercom or conference call (there are already two cordless
handsets being used).
Busy
The alert call number is dialing out.
Calling alert #
The telephone base is calling a cordless handset (for
intercom calls).
Calling
X:Handset X
There are no entries in the caller ID information.
The cordless headset registration was successful.
Call log empty
Cordless headset
registered
The cordless headset is registering to the telephone base.
Cordless headset
registering
COVM feature is reset.
COVM reset
Deleted
A call log entry, a redial number or a directory entry was deleted.
The telephone system is deregistering all the cordless handsets
and cordless headset from the telephone base.
Deregistering
There are no directory entries.
Directory empty
There is no directory entry when you press DIR for chain dialing.
Directory
No items stored
You have just ended a call.
Ended
Error
The handset or headset registration failed.
General mailbox is on and the selected announcement plays back.
General Mbox ON
Play announcement
The cordless handset registration was successful.
The cordless handset is registering to the telephone base.
There is an incoming call.
Handset registered
Handset registering
------Line X------
Incoming call
You have started the intercom process, and need to enter the
number of the handset you wish to call.
Intercom to:
The telephone line X is in use.
Line X
If the directory contains 100 entries, the directory list is full.
LIST FULL
The directory is full. You cannot save new entries unless you
delete some current entries.
Memory is full
77
Appendix
Telephone base display screen messages
The system memory is full. You cannot record new messages
unless you delete some old messages.
Message full
A message is transferring from the general mail to a particular
private mailbox.
Msg. transferred to
mailbox X
There are no handsets registered to the base to deregister.
No handsets
registered
The redial list is empty.
No items stored
You cannot record or playback music on the telephone base while
a call is listening to the current hold music.
MOH currently in
use. Please try
again later.
The access code you are trying to save already exists in
the system.
Please enter
another access
code.
You are trying to confirm the alert number or set the notify alert
on or off before you set the alert number.
Please set alert #
Press the telephone base speakerphone to call the alert
call number.
Press SPKR to
confirm the
alert call
You are using push to talk (PTT) intercom feature to call
Handset X, release the one-touch EXT 1-0 key to complete a
one-way conversation.
PTT To:
X:Handset X
Release PTT
key to stop
You cannot access a mailbox that is being used.
Sorry, this mailbox
is being used.
You cannot initiate a speed dial without a telephone number
stored in that speed dial location.
Speed dial X
No number
The system resources are all occupied.
The system is busy.
Please try again
later.
You cannot transfer a message to the telephone base
general mailbox.
This is your
mailbox.
You cannot access a private mailbox in use. You should try
again later.
Users in mailbox.
Please try again
later.
You have started the intercom process and need to enter the
number of the handset you wish to call.
Transfer to:
(For systems with two or more
handsets)
There are new calls in the caller ID information.
78
XX Missed calls
Appendix
Maintenance
Taking care of your telephone
• Your telephone base contains sophisticated electronic parts, so you must treat it with care.
• Avoid rough treatment.
• Place the corded handset down gently.
• Save the original packing materials to protect your telephone base if you ever need to ship it.
Avoid water
• You can damage your telephone base if it gets wet. Do not use the corded handset in the rain,
or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
• Electrical storms can sometimes cause power surges harmful to electronic equipment. For
your own safety, take caution when using electric appliances during storms.
Cleaning your telephone
• Your telephone base has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or a mild soap.
• Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit
out by the unplugged cords.
79
Appendix
Important safety information
This symbol is to alert you to important operating or servicing instructions that may
appear in this user’s manual. Always follow basic safety precautions when using this
product to reduce the risk of injury, fire, or electric shock.
Safety information
• Read and understand all instructions in the user’s manual. Observe all markings on
the product.
• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock
from lightning.
• Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it
immediately, but use a telephone away from the area where the gas is leaking. If this product
is a cordless model, make sure the telephone base is also away from the area.
• Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid,
unplug any line or power cord immediately. Do not plug the product back in until it has
dried thoroughly.
• Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.
• If this product does not operate normally, see the Troubleshooting section on pages 87-94
of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to
the Limited warranty section on pages 84-85. Do not open this product except as directed
in your user’s manual. Opening the product or reassembling it incorrectly may expose you to
hazardous voltages or other risks.
• Replace backup battery only as described in your user’s manual (see page 9). Do not burn or
puncture batteries — they contain caustic chemicals.
• This power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an
under-the-table/cabinet outlet.
Caution: Use only the power adapter provided with this product. To obtain a
replacement, visit our website at www.telephones.att.com or call
1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.
80
Appendix
Important safety information
Especially about cordless telephones
• Electrical power: The telephone base must be connected to a working electrical outlet. The
electrical outlet should not be controlled by a wall switch. Calls cannot be made from the
handset if the telephone base is unplugged, switched off or if the electrical power
is interrupted.
• Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to
physicians that:
Pacemaker patients
•
•
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
•
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons
using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
81
Appendix
FCC part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or
bottom of this equipment contains, among other things, a product identifier in the format US:
AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is
03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For
more information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the Limited
Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to
notify you before interrupting service. If advance notice is not practical, you will be notified as
soon as possible. You will be given the opportunity to correct the problem and the telephone
service provider is required to inform you of your right to file a complaint with the FCC. Your
telephone service provider may make changes in its facilities, equipment, operation, or procedures
that could affect the proper functioning of this product. The telephone service provider is required
to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication
of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
82
Appendix
FCC part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended usage
of the product. This product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone base shall be installed
and used such that parts of the user’s body other than the hands are maintained at a distance of
approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure
to only use the supplied AT&T belp clip.
This Class B digital apparatus complies with Canadian ICES-003.
83
Appendix
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, visit
www.telephones.att.com or call 1 (888) 915-2007. In Canada, call
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative will
repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT.
If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If
the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished
PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or
equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive
remedy. The manufacturer will return repaired or replacement products to you in working
condition. You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms
of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT
for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped
to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or
• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of the manufacturer; or
• PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
• PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited
to products used for rental purposes); or
• PRODUCT returned without a valid proof of purchase (see item 6 below); or
• Charges for installation or setup, adjustment of customer controls, and installation or repair of
systems outside the unit.
84
Appendix
Limited warranty
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (888) 915-2007. In Canada, call
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a
check of the PRODUCT controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are
prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer will notify you and will request that you authorize
the cost of repair prior to any further repair activity. You must pay for the cost of repair and
return shipping costs for the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
• Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
• Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
• Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are
no other express warranties. No one is authorized to make modifications to this limited warranty
and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
85
Appendix
Technical specifications
RF frequency band
Channels
1921.536MHz — 1928.448MHz
5
32°F — 122°F
0°C — 50°C
Operating temperature
Telephone base voltage
(AC voltage, 50/60Hz)
100 — 240Vrms
Telephone base voltage
(AC adapter output)
8VDC @1000mA
Headset jack
2.5mm, 32-150ohm
DECT 6.0 digital technology
The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is
achieved through a unique antenna design and advances in noise-filtering technology. An
independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better
in range competitions. Now calls can be taken in the basement, backyard and garage with
exceptional sound quality.
Telephone operating range
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this handset and telephone base can communicate
over only a certain distance — which can vary with the locations of the telephone base and
handset, the weather, and the construction of your building.
Redefining long range coverage and clarity
This telephone base comes with two antennas that gives much better clarity and covers a longer
range than before. For even greater range, add optional repeaters (AT&T model SB67128).
86
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.telephones.att.com or
call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.
My telephone
base doesn’t
work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the telephone line cord securely
and firmly into the telephone base and the telephone
wall jack.
• Reset the telephone base. Unplug the electrical power.
Wait for approximately 15 seconds, then plug it back
in. Allow up to one minute for the telephone base
to reset.
• You may need to purchase four AA alkaline batteries
as backup battery to make the telephone base work in
the event of a power failure. Please refer to Optional
backup battery installation on page 9in this
user’s manual.
I cannot get a
• First try all the suggestions above.
dial tone from the
corded handset.
• Make sure you plug the handset cord securely and
firmly into the HANDSET jack on the telephone base
and the corded handset.
• If the previous suggestions do not work, disconnect
the telephone base from the telephone jack and
connect to a different telephone. If there is no dial
tone on that telephone either, the problem is in your
wiring or local service. Contact your telephone
service provider.
• Your line cord might be malfunctioning. Try installing a
new line cord.
• First try all the suggestions above.
I cannot dial out.
• Make sure you have a dial tone before dialing. The
corded handset might take a second or two to connect
the telephone base and produce a dial tone. This is
normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a
television, radio or other appliances might cause
the telephone to not dial out properly. If you cannot
eliminate the background noise, first try muting the
corded handset before dialing, or dialing from another
room by a cordless handset with less background noise.
87
Appendix
Troubleshooting
• If the other telephone in your building are having the
same problem, contact your telephone service provider
(charges might apply).
My telephone
base isn’t
performing
normally.
• Make sure you plug the power cord securely into the
telephone base. Plug the power adapter into a different
working electrical outlet without a wall switch.
• Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds then plug it back in. Allow up to
one minute for the telephone base to reset.
• Other electronic products can cause interference to your
telephone base. Try installing your telephone base as far
away from these types of electronic devices as possible:
television sets, VCRs, or other cordless telephones.
I get noise, static,
or weak signals
even when
I’m near the
telephone base.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone line
cord and the telephone wall jack. The filter prevents
noise and caller ID problems as a result of DSL
interference. Please contact your DSL service provider
for more information about DSL filters.
• You may be able to improve the performance of your
telephone base by installing your new telephone
base as far as possible from any other existing corded
or cordless telephone system that may already be
installed.
• Other electronic products can cause interference to your
telephone base. Try installing your telephone base as far
away from the following electronic devices as possible:
television sets, VCRs, or other cordless telephones.
• Do not install this telephone base near a microwave
oven or on the same electrical outlet. You might
experience decreased performance while the
microwave oven is operating.
• If you plug your telephone in with a modem or a
surge protector, plug the telephone base (or modem/
surge protector) into a different location. If this does
not solve the problem, relocate your telephone base
or modem farther apart from one another, or use a
different surge protector.
88
Appendix
Troubleshooting
• Relocate your telephone to a higher location. The
telephone might have better reception in a high area.
• If the other telephones in your building are having
the same problem, contact your telephone service
provider (charges may apply).
• For increased sound quality while using the telephone
speakerphone, place the telephone base on a flat
surface with the dial pad facing up.
I experience poor
sound quality
when using the
speakerphone.
• Excessive background noise will cause a speakerphone
to fade in and out. Try controlling the background
noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the
person at the other end of the conversation while
they are speaking. If background noise cannot be
controlled, you should stop speakerphone operation
and return to normal corded handset mode.
• When using a speakerphone, controlling background
noise in your environment is essential. While you are
listening to your party, press MUTE to temporarily
turn your microphone off. When it is your turn to
speak, remember to press MUTE again to turn the
microphone on.
I hear other calls
while using my
telephone.
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still hear
other calls, call your telephone service provider.
• Make sure that the ringer is not off. Refer to the
section on ringer selection in this user’s manual.
My telephone
base does not
ring when I
• Make sure you plug in the telephone line cord
securely into the telephone base and the telephone
jack. Make sure you plug in the power cord securely.
receive a call.
• You may have too many extension telephones on your
telephone line to allow all of them to ring simultaneously.
Try unplugging some of the other telephones.
• If the other telephones in your building are having
the same problem, contact your telephone service
provider (charges might apply).
• Test a working telephone at the telephone jack. If
another telephone has the same problem, contact
your telephone service provider (charges might apply).
89
Appendix
Troubleshooting
• Other electronic products can cause interference with
your telephone base. Try installing your telephone base
as far away as possible from electronic devices such as
television sets, VCRs, or other cordless telephones.
• Your line cord might be malfunctioning. Try installing a
new line cord.
My calls cut in
and out while I’m
using my corded
handset.
• Other electronic products can cause interference with
your telephone base. Try installing your telephone
base as far away from the following electronic devices
as possible: television sets, VCRs, or other cordless
telephones.
• Do not install this telephone base near a microwave
oven or on the same electrical outlet. You might
experience decreased performance while the
microwave oven is operating.
• If you plug your telephone base in with a modem or
surge protector, plug the telephone base (or modem/
surge protector) into a different location. If this does
not solve the problem, relocate your telephone base
or modem farther apart from one another, or use a
different surge protector.
• Relocate your telephone base to a higher location.
The telephone base might have better reception when
installed in a high area.
• If the other telephones in your building are having the
same problem, contact your telephone service provider
(charges may apply).
• Excessive background noise will cause a speakerphone
to fade in and out. Try controlling the background
noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the
person at the other end of the conversation while they
are speaking. If background noise cannot be controlled,
you should stop speakerphone operation and return to
normal handset mode.
• When using a telephone base speakerphone,
controlling background noise in your environment is
essential. While you are listening to your party, press
MUTE to temporarily turn your microphone off. When it
is your turn to speak, remember to press MUTE again
to turn the microphone on.
90
Appendix
Troubleshooting
My caller ID isn’t
working.
• Caller ID is a subscription service. You must subscribe
to this service from your telephone service provider
for this feature to work on your telephone base.
• The caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone service provider
must use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines,
you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter
prevents noise and caller ID problems resulting from
DSL interference. Please contact your DSL service
provider for more information about DSL filters.
System does not
receive caller ID
when on a call.
• Make sure you subscribe to caller ID with call waiting
features from your telephone service provider. Caller
ID features works only if both you and the caller are in
areas offering caller ID service, and if both telephone
companies use compatible equipment.
• If a caller leaves a very long message, part of it may
be lost when the system disconnects the call after
three minutes.
The answering
system is
recording
incomplete
messages.
• If the caller pauses for longer than six seconds, the
system stops recording and disconnects the call.
• If the system’s memory becomes full during a
message, the system stops recording and disconnects
the call.
• If the caller’s voice is very soft, the system may stop
recording and disconnects the call.
I have difficulty
hearing
• Press VOL+ to increase the speaker volume on the
telephone base.
messages.
91
Appendix
Troubleshooting
System does
not answer after
correct number
of rings.
• Make sure that the answering system is on (page 70).
• If toll saver is selected, the number of rings changes
to two when there are new messages waiting
(page 28).
• If the memory is full or if the system is off, the an-
swering system answers after 10 rings.
• In some cases, the answering system is affected by the
ringing system used by the local telephone company.
• If you subscribe to voicemail service, change the
number of rings so that your answering system an-
swers before your voicemail answers. To determine
how many rings will activate your voicemail, please
contact your local telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
System does
not record
messages.
• Make sure the answering system is on (page 70).
• Make sure the memory of the answering system is not
full. Please refer to the Remaining space section on
page 32 in the user’s manual. When the answering
system memory is full, it does not record new
messages until some old messages are deleted.
• If you subscribe to voicemail service, change the
number of rings so that your answering system an-
swers before your voicemail answers. To determine
how many rings will activate your voicemail, please
contact your local telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
92
Appendix
Troubleshooting
• Make sure to enter your remote access code correctly
(page 74).
System does
not respond
to remote
• Make sure you are calling from a touch-tone
telephone. When you dial a number, you should hear
tones. If you hear clicks, the telephone is not a touch-
tone telephone and cannot activate the answering
system.
commands.
• The answering system may not detect the remote
access code while your announcement is playing. Try
waiting until the announcement is over before entering
the code.
• There may be interference on the telephone line you
are using. Press dial pad keys firmly.
Outgoing
announcement is
not clear.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches
from the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
A COVM icon
shows on the
screen display
and I do not
know why.
• Your telephone has voicemail indication that is
separate from the built-in answering system. If COVM
icon appears on the display, then your telephone has
received a signal from your telephone service provider.
Contact your telephone service provider for more
information on how to access your voicemail.
• Your telephone has both a built-in answering system
and voicemail indication. They are independent
features and each alerts you to new messages
I cannot retrieve
voicemail
messages.
differently (page 64). If you subscribe to voicemail
service from your telephone service provider (charges
may apply), contact your telephone service provider
for more information on how to access your voicemail.
93
Appendix
Troubleshooting
If the telephone base does not seem to be responding
normally, do the following (in the order listed):
Common cure
for electronic
equipment.
• Disconnect the power to the telephone base.
• Disconnect the spare battery, if applicable.
• Wait a few minutes.
• Connect power to the telephone base.
• Reinstall the backup battery.
• Wait for re-establishing the connection with the
telephone base. Allow up to one minute for this to
take place.
94
Index
Index
A
Caller ID
save entries to directory, 62
AC power, 9
delete entries, 61
dial an entry, 61
review information, 60
Access code, 30
Add new handsets, 10
Alert
Capacity, 52, 66
set alert number, 31
confirmation call, 32
on or off, 31
Central office (CO) lines, 20
Central office voicemail (COVM)
on or off, 45
reset, 45
Chain dialing, 43
Conference calls, 43-44
Customer support, 33
Announcement
record, 25-26, 28
select, 29
Answer
incoming call, 38
intercom call, 47
transferred call, 49
Push to talk (PTT) call, 51
Answering system, 64-74
Antennas, 6, 86
Area code, 21
Audio cable, 15, 23-24
Auto attendant
flow chart, 69
D
Delete
all old messages, 71
call log entries, 61
directory entries, 57
Deliver a memo, 72
Deregister handsets and headset, 13
Dial pad, 53
multi auto attendants, 68
operation, 67-69
setup, 25-27
Dialing
directory entry, 57
call log entry, 61
Directory
B
capacity, 52
entry dialing, 57
edit entries, 57
Battery installation, 9
Blind transfer, 48
name search, 56
new entries, 53-54
Directory card, 2
Display dial, 57
C
Do not disturb (DND), 18, 35
DSL, 4-5, 7-8
Call privacy, 40
Call screening, 30
Call transfer, 48-49
Call waiting, 39, 58
95
Index
Index
E
J
Elapsed time, 23, 36
End
Join a call in progress, 42
call, 36-37
conference call, 44
intercom call, 47
PTT call, 51
K
Key tone, 19
F
L
Flash, 39, 53-54
Language, 19
Last number redialing, 38
LCD contrast, 19
H
Line indicators, 36
Line mode, 20
Hands-free use, 14, 37, 49
Handset registration, 10
Headset
Line selection, 20
Limited warranty, 84-85
corded installation, 14
cordless registration, 11
cordless operation, 76
Hold, 42
M
Mailbox setup, 28-32
Maintenance, 79
Make
Hold reminder, 22
call, 36-37
I
conference call, 43-44
intercom call, 46-47
PTT call, 50-51
Incoming messages, 70
Indicator lights, 34
Indicator tones, 33
Installation
audio cable, 15
corded headset, 14
telephone base, 6-8
Intercom
Memo
play back, 73
record and deliver, 72
Memory match, 60
Menu settings, 16
Message playback, 70
Messages indication, 70
Missed (new) calls indicator, 60
Music on hold (MOH), 15, 23-24
Mute, 42
with cordless handset, 46
with all extensions, 46
answer, 47
end, 47
96
Index
Index
N
Q
Name
Quick reference guide, 1-3
enter into directory, 53-54
search, 56
Navigation keys, 1
R
New message indication, 70
Notify alert, 31-32
Number of rings, 27-28
Record
call, 40
extension list, 26
memo, 72
announcement, 25, 28
Redial, 38-39
O
One-touch keys, 2, 46-48, 50-51
On-hook dialing (predialing), 37
Outgoing announcement, 25, 69, 93
Outgoing calls, 18, 20
Registration
cordless handset, 10
cordless headset, 11
Remote access, 74-75
Remote code, 30
Remaining space, 32
Repeater, 5-6, 86
Review
P
Pause, 54
PBX lines, 20
Planning your system, 5
Play back
directory entries, 55
caller ID information, 59
Ring group, 18
Ringer
message, 70
memo, 73
on or off, 16
tone, 17
Power adapter, 6-7, 80-81
Predialing, 37
volume, 16
Pre-recorded
announcement, 25
music, 23-24
S
PTT (push to talk intercom)
single handset, 50
all handsets, 50-51
answer, 51
Safety information, 80-81
Screen display messages, 77-78
Screen icons, 34
Search by name, 56
Set date and time, 22
Speakerphone, 37
Speed dial
convert to intercom, 51
end, 51
call, 37
enter, edit or delete number, 33
setup, 33
97
Index
Index
T
W
Technical specifications, 86
Telephone base operation, 36-51
Telephone operating range, 86
Temporary ringer silencing, 38
Three-way conference calls, 43-44
Toll saver, 28
Warranty, 84-85
Transfer
call, 48-49
message, 72
Troubleshooting, 87-94
Turn off
answering system, 73
auto attendant, 67
general delivery mailbox, 73
Turn on
answering system, 67, 70
auto attendant, 67
general delivery mailbox, 70
Two-way communication, 50
Two-way intercom, 51
Two-way phone conversation, 40-41
Two-way recording, 81
U
Un-mute, 41
V
Voicemail,
COVM, 45
from answering system, 64
Voice prompt, 66-67
Volume control, 17, 39
98
Remote access wallet card
Use the wallet card below to help you remember commands to control your
answering system from any touch tone telephone.
Cut along dotted line.
Call your telephone number,
then enter your four-digit
access code (preset to 0000).
Action
Remo1te command
Play all messages.............................................................3
Repeat the message........................................................
Delete the message.........................................................4
Listen to the previous message.................................
Help menu and return to the
(twice)
4
5
remote commands.....................................................6
Fold here.
Skip the message..............................................................
Transfer the message......................................................7
End remote access call.................................................. (or hang up)
*
Model name: AT&T SB67118
Type:
DECT 6.0 4-line corded/cordless small business system
© 2009 Advanced American Telephones. All rights reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
99
www.telephones.att.com
© 2009 Advanced American Telephones. All rights reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Printed in China. Issue 2 AT&T 07/09.
|