AT T EL52501 User Manual

User’s manual

EL52201/EL52251/

EL52301/EL52351/

EL52401/EL52501

DECT 6.0 cordless telephone/

answering system with

caller ID/call waiting

Parts checklist

Your telephone package contains the following items. Save your sales receipt

and original packaging in the event warranty service is necessary.

Quick start guide

EL52201/EL52251/

EL52301/EL52351/

EL52401/EL52501

DECT 6.0 cordless telephone/

answering system with

caller ID/call waiting

Quick start guide

Telephone base

Power adapter for

telephone base

Cordless handset

Charger for cordless handset

with power adapter installed

(1 for EL52201/EL52251)

(2 for EL52301/EL52351)

(3 for EL52401)

Wall mount bracket

(2 for EL52201/EL52251)

(3 for EL52301/EL52351)

(4 for EL52401)

(5 for EL52501)

(4 for EL52501)

Battery for cordless handset

(2 for EL52201/EL52251)

(3 for EL52301/EL52351)

(4 for EL52401)

Battery compartment cover

(2 for EL52201/EL52251)

(3 for EL52301/EL52351)

(4 for EL52401)

Telephone line cord

(5 for EL52501)

User’s manual

EL52201/EL52251/

EL52301/EL52351/

EL52401/EL52501

DECT 6.0 cordless telephone/

answering system with

caller ID/call waiting

Table of contents

Redial.................................................................................18

Getting started

View numbers in the redial lis t .....................18

Call a number from the redial lis t ...............18

Quick reference guid e ................................................2

Telephone base and charger installation..........4

Battery installation and charging..........................5

Battery installation................................................5

Battery chargin g .....................................................6

Wall mount installation..............................................7

Tabletop to wall mount installation..............7

Wall mount to tabletop installatio n .............9

Copy a number from the redial list to

the director y ...........................................................19

Delete a number in the redial lis t ...............19

Options while on calls..............................................20

Volume control......................................................20

Mute............................................................................20

Flash/call waitin g ................................................20

Temporary tone dialin g .....................................21

Chain dialing...........................................................21

Join a call in progres s .......................................22

Handset locator............................................................23

Intercom...........................................................................24

Make and answer an intercom call.............24

Telephone settings

Menu overview..............................................................10

Handset settings..........................................................11

Ringer volume........................................................11

Ringer tone..............................................................11

LCD language.........................................................11

Voicemail waiting (visual message

waiting) indicato r .................................................12

Answer an incoming call during an

intercom call...........................................................24

Clear voicemail indicatio n ...............................12

Key tone....................................................................13

Set date/time.........................................................13

Home area cod e ...................................................14

Dial mode.................................................................14

Telephone base ringer volume.............................15

Answering system settings.....................................15

Call transfer using interco m ..................................25

Directory

Directory overview......................................................26

Shared director y ...................................................26

Directory memory capacity.............................26

Exiting the director y ...........................................26

Speed dial overview............................................26

Create directory entrie s ...........................................27

Add a new contact..............................................27

Telephone operation

Making, answering and ending calls..................16

Making a cal l ..........................................................16

Temporary ringer silencing..............................16

Answering a cal l ...................................................17

Speakerphon e ........................................................17

Ending a call...........................................................17

Add a predialed telephone number to

the director y ...........................................................28

Review the directory..................................................29

Review directory entries...................................29

Search by nam e ....................................................29

Dial, delete and edit a directory entr y .............30

Dial a directory number....................................30

Delete a directory entr y ...................................30

Edit a directory entr y .........................................30

Speed dial location s ..................................................31

Call screenin g ........................................................45

Call intercept..........................................................46

Temporarily turn off the message alert

tone.............................................................................46

Message playback.......................................................47

Listen to messages..............................................47

Options during playbac k ..................................48

Delete all old message s ...................................49

Recording and playing memos.............................50

Record a memo.....................................................50

Play back memos.................................................50

Message window displays.......................................51

Remote access..............................................................52

Remotely access the answering system...52

Assign or reassign a directory entry to

a speed dial location..........................................31

Clear a speed dial locatio n .............................31

Dial a speed dial number.................................32

Caller ID

About caller I D .............................................................33

Information about caller ID with call

waitin g .......................................................................33

About home area cod e .....................................33

Caller ID histor y ...........................................................34

How caller ID history (call log) work s .......34

Memory match.......................................................34

Caller ID operatio n .....................................................35

Missed (new) calls indicato r ...........................35

Appendix

Screen icons, indicator lights and alert

tones..................................................................................54

Screen icon s ...........................................................54

Handset indicator lights....................................54

Telephone base indicator lights....................55

Handset alert tone s ............................................55

Telephone base alert tone s ............................55

Handset display screen messages......................56

Troubleshootin g ...........................................................58

Maintenance...................................................................67

Important safety informatio n ................................68

Safety informatio n ...............................................68

Reasons for missing caller ID

information..............................................................35

View the caller ID history.................................36

View the dialing options...................................36

Dial a caller ID history numbe r .....................37

Delete caller ID history entrie s .....................37

Save a caller ID history entry in the

directory....................................................................38

Answering system

Precautions for users of implanted

cardiac pacemaker s ............................................69

Answering system settings.....................................39

Announcemen t ......................................................39

Answer on/of f .......................................................40

Call screenin g ........................................................41

Number of rings....................................................41

Remote access code...........................................42

Message alert tone..............................................42

Recording tim e ......................................................43

Answering system overvie w ..................................44

Pacemaker patient s ............................................69

Especially about telephone answering

system s .....................................................................69

FCC Part 68 and ACTA..............................................70

FCC Part 15....................................................................71

Limited warranty..........................................................72

Technical specification s ...........................................74

DECT 6.0 digital technolog y ...........................74

Telephone operating range.............................74

Answering system and voicemail

indicators..................................................................44

Index

Using the answering system and

voicemail together...............................................44

Inde x ..................................................................................75

Voice prompts........................................................45

Message capacity.................................................45

Answering system new message

indication..................................................................45

You must install and charge

the battery before using the

cordless handset.

See pages 5 and 6 for

easy instructions.

Install the telephone base close to a telephone wall jack and an electrical

outlet not controlled by a wall switch. The telephone base can be placed on a

flat surface or vertically mounted on the wall (page 7). For optimum range and

better reception, place the telephone base in a central and open location.

If you subscribe to high-speed Internet service (DSL- digital subscriber

line) through your telephone line, you must install a DSL filter between the

telephone line cord and the telephone wall jack (page 4). The filter prevents

noise and caller ID problems caused by DSL interference. Please contact your

DSL service provider for more information about DSL filters.

Your product may be shipped with a protective sticker covering the handset

or telephone base display - remove it before use.

For customer service or product information, visit our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial

1 (866) 288-4268.

Avoid placing the telephone base too close to:

• Communication devices such as television sets, VCRs, or other

cordless telephones.

• Excessive heat sources.

• Noise sources such as a window with traffic outside, motors, microwave

ovens, refrigerators, or fluorescent lighting.

• Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of the washing machine or

work bench.

Getting started

Quick reference guide

muTE/DELETE

DIr/vOLumE

Press to scroll up while in

menus (page 10).

During a call, press to mute

the microphone (page 20).

Press to increase the

listening volume (pages 20

and 48) during a call.

While predialing, press to

erase digits (page 16).

While reviewing the redial

list, directory, speed dial list

or caller ID history, press to

delete an individual entry

(pages 19, 30, 31, and 37).

Press to show directory

entries when the handset is

not in use (page 29).

While entering names or

numbers in the directory,

press to move the cursor to

the right (page 27).

pHONE/FLAsH

Press to make or answer a

call (page 16).

CID/vOLumE

During a call, press to answer

an incoming call when you

receive a call waiting alert

(page 20).

Press to scroll down while

in menus (page 10).

Press to decrease the

listening volume (pages 20

and 48) during a call.

Press to show the caller ID

history when the handset is

not in use (page 36).

While reviewing a caller ID

history entry, press repeatedly

to add or remove 1 in front of

the telephone number before

dialing or saving it in the

directory (page 36).

While entering names or

numbers in the directory,

press to move the cursor to

the left (page 27).

mENu/sELECT

Press to display the menu

(page 10).

While entering names in

the directory, press to add a

space (page 27).

Once in the menu, press to

select an item or save an

entry or setting (page 10).

TONE

During a call, press to send

touch-tone signals (page 21).

OFF/CANCEL

During a call, press to hang

up (page 17).

rEDIAL/pAusE

While using menus, press to

cancel an operation, back

up to the previous menu,

or exit the menu display

(page 10).

Press repeatedly to review

the last 10 numbers dialed

(page 18).

While entering numbers,

press and hold to insert a

dialing pause (pages 16 and 27).

Press and hold while the

handset is not in use to

erase the missed call

indicator (page 35).

/spEAKEr

Press to turn on the handset

# (pound key)

INT

speakerphone, press again to

resume normal handset use

(pages 17, 39, and 48).

When reviewing a caller

ID entry, press repeatedly

to view the dialing options

(page 36).

Press to initiate an intercom

conversation or transfer a call

(pages 24 and 25).

Getting started

Quick reference guide

The > symbol indicates

the feature to select.

main menu

using menus

PLAY MESSAGES (page 47)

ANSWERING SYS (page 39)

DIRECTORY (page 26)

CALL LOG (page 33)

RINGERS (page 11)

SETTINGS (pages 11-14)

Press mENu/sELECT to enter the

main menu.

Press CID or DIr to scroll

through menu items.

Press mENu/sELECT to select or

modify an item.

>PLAY MESSAGES

ANSWERING SYS

Press

OFF/CANCEL to cancel

an operation, back up to the

previous menu, or exit the

menu display.

/rEpEAT

After the answering system plays the day

and time the current message was received,

press to repeat the message currently playing

(page 48).

While the answering system is playing the day

and time the current message was received,

press to listen to the previous message

(page 48).

/ANs. ON/OFF

Press to turn the built-in answering system on

or off (page 40).

/sKIp

Press to skip a message (page 48).

/pLAy/sTOp

Press to start or stop message playback

(page 47).

While call screening, press to temporarily turn

the call screening on or off (page 45).

message window

Displays the number of messages. During

playback, displays the messages number

currently playing (page 51).

x/DELETE

Press to delete the message currently playing

(page 48).

/-vOLumE+

Press twice to delete all old messages when

the telephone is not in use (page 49).

When the telephone is not in use, press

to adjust the telephone base ringer

volume (page 15).

/HANDsET LOCATOr

During call screening or message

playback, press to adjust the listening

volume (pages 46 and 48).

Press to make all handsets beep so you can

locate them (page 23).

Getting started

Telephone base and charger installation

Install the telephone base and charger as shown below. If you subscribe

to high-speed Internet service (DSL - digital subscriber line) through your

telephone line, you must install a DSL filter between the telephone line cord

and the telephone wall jack. The filter prevents noise and caller ID problems

caused by DSL interference. Please contact your DSL service provider for

more information about DSL filters.

The telephone base comes ready for tabletop use. If you want to mount your

telephone on a wall, refer to Wall mount installation on pages 7-9 for details.

Electrical outlet not

Telephone wall jack

controlled by a wall

switch

Plug one end of the

telephone line cord into

a telephone wall jack.

Plug the large end

of the base power

adapter into an

electrical outlet not

controlled by a wall

switch.

A DSL filter (not included)

is required if you have DSL

high-speed Internet service.

Telephone line cord

Route the cords

through the slots.

Plug the small end

of the base power

adapter into the power

jack on the bottom of

the telephone base.

Plug the other end of

the telephone line cord

into the TEL. LINE jack

on the bottom of the

telephone base.

Plug the large end

of the charger’s

power adapter into

an electrical outlet

not controlled by a

wall switch.

ImpOrTANT INFOrmATION:

Use only the power adapters provided with this

product. To obtain a replacement, visit our website

at www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial

1 (866) 288-4268.

Ensure the small

end of the charger’s

power adapter is

plugged into the

power jack on

the bottom of the

charger.

Getting started

Battery installation and charging

Battery installation

Install the battery as shown below.

1. Plug the battery

2. Insert the supplied

battery with the label

THIs sIDE up facing

up as indicated.

3. Align the cover flat

against the battery

compartment, then

slide it upwards until

it clicks into place.

connector securely

into the socket inside

the handset battery

compartment, matching

the color-coded label.

CHArGE light

4. Charge the handset by placing it

face up in the telephone base or

charger. The CHArGE light is on

when charging.

To replace the battery, press

the tab and slide the battery

compartment cover downwards.

Lift out the old battery and

disconnect it from the handset.

Follow the instructions above to

install and charge the new battery.

ImpOrTANT INFOrmATION:

Use only the supplied rechargeable battery or replacement battery (model BT166342). To order,

visit our website at www.telephones.att.com or call 1 (800) 222-3111.

In Canada, dial 1 (866) 288-4268.

Getting started

Battery installation and charging

Battery charging

Once you have installed the battery, the screen indicates

the battery status (see the table below). If necessary,

place the handset in the telephone base or charger to

charge the battery. For best performance, keep the handset

in the telephone base or charger when not in use. The

battery is fully charged after 10 hours of continuous

charging. See Technical specifications on page 74 for battery

operating times.

HANDSET 1

16 MISSED CALLS

10:30^PM

11/20

Battery status icon

If the screen is blank, you need to charge the handset without interruption

for at least 30 minutes to give the handset enough charge to use the

telephone for a short time. The screen shows LOW BATTEry until you

have charged the battery without interruption for at least 30 minutes. The

following table summarizes the battery charge indicators and actions to take.

Battery indicators

Battery status

Action

The screen is blank or shows

pLACE IN CHArGEr.

Battery has no or very little Charge without interruption (at

charge. The handset cannot least 30 minutes).

be used.

The screen shows

Battery has enough charge

to be used for a short time. least 30 minutes).

Charge without interruption (at

LOW BATTEry and flashes.

The screen shows HANDsET x Battery is charged.

and the battery icon shows

To keep the battery charged,

place it in the telephone base

or charger when not in use.

notes:

•

If you are on a call in low battery mode, you hear 4 short beeps every 50 seconds.

If no battery is installed in the handset when you place it in the telephone base or charger,

the CHArGE light does not turn on and the screen shows NO BATTEry. Follow the

instructions in Battery installation on page 5 to install the battery.

After you install your telephone or power returns following

a power outage, the handset will prompt you to set the

date and time (see page 13). To skip setting the date and

SET DATE

--/--/--

time, press

OFF/CANCEL.

Getting started

Wall mount installation

The telephone base comes ready for tabletop use. If you want to mount your

telephone on a wall, use the provided wall mount bracket to connect with

a standard dual-stud telephone wall mounting plate. If you do not have this

mounting plate, you can purchase one from many hardware or consumer

electronics retailers. Professional assistance may be required to install the

mounting plate.

Tabletop to wall mount installation

To change the telephone base from tabletop installation to wall mount

installation, make sure you first unplug the power adapter from the electrical

outlet and unplug the telephone line cord from the telephone wall jack.

1. Plug one end of the telephone line cord into the TEL. LINE jack on the

bottom of the telephone base. Plug the small end of the base power

adapter into the power jack on the bottom of the telephone wall jack.

2. Position the telephone base as shown below. Insert the extended tabs

of the wall mount bracket (marked B) into the slots on the back of the

telephone base. Push the telephone base down until it clicks securely

in place.

3. Route the telephone line cord through the wall mount bracket hole. Route

the power cord out of the bottom of the telephone.

Wall mount

bracket

Slots for wall mount

bracket installation

A DSL filter (not included) is

required if you have DSL

high-speed Internet service.

Getting started

Wall mount installation

4. Plug the other end of the telephone line cord into the telephone wall jack.

Plug the large end of the base power adapter into an electrical outlet not

controlled by a wall switch.

A DSL filter (not included) is

required if you have DSL

high-speed Internet service.

5. Align the holes on the wall mount bracket with the mounting studs of the

wall mounting plate and slide the bracket down until it locks securely into

place. If necessary, bundle the telephone line cord and power adapter cord

neatly with twist ties.

DSL filter

Getting started

Wall mount installation

Wall mount to tabletop installation

To change the telephone base from wall mount installation to tabletop

installation, follow the steps below.

1. Unplug the large end of the base power adapter from the electrical outlet.

2. If the telephone line cord and power adapter cord are bundled, untie

them first. Slide the wall mount bracket up and remove it from the wall

mounting plate. Unplug the end of the telephone line cord from the

telephone wall jack.

3. Lift the telephone base up to detach it from the wall mount bracket.

4. Refer to Telephone base and charger installation on page 4 to install the

telephone base.

Telephone settings

Menu overview

Use the menu to change the telephone settings.

1. Press mENu/sELECT in idle mode (when handset is not in use) to enter the

main menu.

HANDSET 1

16 MISSED CALLS

2. Press CID or DIr until > is next to the feature you

want to select.

3. Press mENu/sELECT to select or save the indicated item.

10:30^PM

11/20

-Or-

Press

OFF/CANCEL to cancel an operation, back

The handset is in

idle mode

up to the previous menu or exit the menu display.

-Or-

Press and hold

and return to idle mode.

>PLAY MESSAGES

ANSWERING SYS

OFF/CANCEL to cancel an operation

-Or-

If no key is pressed within 30 seconds, the handset

automatically cancels an operation and returns to

idle mode.

The > symbol indicates

the feature to select.

note: The menu items pLAy mEssAGE, ANsWErING sys,

DIrECTOry, CALL LOG, CLr vOICEmAIL, sET DATE/TImE, HOmE ArEA CODE and DIAL mODE

are shared by all handsets. Any changes made to these menu items on any one handset apply to

all handsets.

menu structure

PLAY MESSAGES

ANSWERING SYS

Directory

Directory overview

shared directory

The directory is stored in the telephone base, and is shared

by all handsets. Changes made to the directory on any one

handset apply to all.

Charlie Johnson

888-883-2445

note: Only one handset can review the directory at one time. If

another handset attempts to enter the directory, the screen shows NOT

AvAILABLE AT THIs TImE.

Directory memory capacity

The directory can store up to 50 entries, with a maximum of 15

alphanumeric characters (including spaces) for the names and 30 digits for

the telephone numbers.

Charlie Johnson

If there are already 50 entries, the screen shows

DIrECTOry FuLL. You cannot store a new number until you

888-883-2445

delete one.

If the directory is empty, when you access it, the screen

shows DIrECTOry EmpTy.

Exiting the directory

Press

to the previous menu, or exit the menu display.

Press and hold OFF/CANCEL to return to idle mode.

OFF/CANCEL to cancel an operation, back up

speed dial overview

This telephone has 10 speed dial locations where you can

assign telephone numbers from your directory to be dialed

by using only one key press. For more details, refer to

speed dial locations on page 31.

>0: Charlie Joh...

1: Robert Brown

The speed dial locations are shared by all handsets.

Changes made to the entries in the speed dial locations on

any one handset apply to all handsets.

note: Only one handset can access the speed dial locations at a time. If another handset

attempts to access the speed dial locations, the screen shows NOT AvAILABLE AT THIs TImE.

Directory

Create directory entries

Add a new contact

1. Press mENu/sELECT in idle mode.

2. Press CID or DIr to scroll to >DIrECTOry, then press mENu/sELECT.

3. Press CID or DIr to scroll to >ADD CONTACT, then press mENu/sELECT.

4. Enter the telephone number when prompted.

• Copy a number from redial:

ENTER NUMBER

a. Press rEDIAL/pAusE.

888-883-2445_

b. Press CID or DIr, or press rEDIAL/pAusE

repeatedly to locate the number to copy.

c. Press mENu/sELECT to copy the number.

-Or-

• Use the dialing keys to enter a number (up to 30 digits).

– Press CID or DIr to move the cursor to the left or right.

– Press and hold rEDIAL/pAusE to enter a 3-second dialing pause

(a p appears).

– Press muTE/DELETE to erase a digit.

– Press and hold muTE/DELETE to erase all digits.

5. Press mENu/sELECT to save the number in the display.

6. Enter the name when prompted. Use the dialing keys and refer to

Character chart on page 28 to enter a name (up to 15 characters). Each

time you press a key, the character on that key appears. Additional key

presses produce other characters on that key.

ENTER NAME

• Press 0 to add a space.

Charlie Johnson_

• Press CID or DIr to move the cursor to the left

or right.

• Press muTE/DELETE to erase a character.

• Press and hold muTE/DELETE to erase all characters.

• The first letter or every word is capitalized. The remaining letters in a

word start as lower case letters as shown in the character chart on the

next page.

Directory

Create directory entries

Character chart:

Dialing

key

Characters by number of key press

‘

(

)

space

7. Press mENu/sELECT to store your new directory entry. The handset shows

sAvED and a confirmation tone sounds.

notes:

•

The screen shows NumBEr ALrEADy sAvED if the number is already in the directory. You

cannot save the same number more than once.

If you pause for too long while creating an entry, the operation times out and you have to

begin again.

Add a predialed telephone number to the directory

1. While the handset is in idle mode, use the dialing keys to

enter the telephone number (up to 30 digits).

888-883-2445

• Press and hold rEDIAL/pAusE to insert a 3-second

dialing pause (a p appears).

• Press muTE/DELETE to erase a digit.

EDIT NUMBER

888-883-2445_

• Press and hold muTE/DELETE to erase all digits.

2. Press mENu/sELECT to edit the telephone number. Refer

to Step 4 in Add a new contact on page 27.

3. Press mENu/sELECT to edit the name. Refer to Step 6 in

Add a new contact on page 27.

EDIT NAME

Charlie Johnson_

4. Press mENu/sELECT to store your new directory entry. The

handset shows sAvED and sounds a confirmation tone.

Directory

Review the directory

review directory entries

1. Press DIr when in idle mode to show the first entry in

the directory. DIrECTOry EmpTy appears if there are no

directory entries.

Charlie Johnson

888-883-2445

-Or-

You can also show the first entry in the directory by

pressing mENu/sELECT when in idle mode. Press CID or

DIr to scroll to >DIrECTOry, then press mENu/sELECT

twice to select >rEvIEW.

Christine Smith

888-722-7702

2. Press CID or DIr to browse through the directory. Entries

appear alphabetically by the first letter in the name.

notes:

•

If the telephone number in the directory exceeds 15 digits, < appears in front of the

telephone number. Press TONE to move towards the end of the telephone number or press

# (pound key) to move towards the beginning of the telephone number.

If you pause for too long while reviewing an entry, the operation times out and you have to

begin again.

search by name

1. Press DIr when in idle mode to show the first entry in the directory.

2. When an entry appears, use the dialing keys (0-9) to start

Charlie Johnson

888-883-2445

a name search (alphabetical search).

The directory shows the first name beginning with the

first letter associated with the dialing key if there is an

entry in the directory that begins with that letter. Press

CID or DIr to scroll through the entries beginning with that letter.

3. To see other names that start with the letters on the same dialing key,

keep pressing the key until the desired letter is shown. The names appear

in alphabetical order.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in

your directory:

• If you press 5 (JKL) once, J and then Jennifer displays.

• If you press 5 (JKL) once, J displays. Press CID.

Jessie displays.

• If you press 5 (JKL) twice, K and then Kevin displays.

• If you press 5 (JKL) three times, L and then Linda displays.

• If you press 5 (JKL) four times, 5 displays.

• If you press 5 (JKL) five times, J displays and then Jennifer displays again.

note: If you press a dialing key (0-9) and no name starts with any letter on that key, the

directory shows the entry that matches the next letter in the directory.

Directory

Dial, delete and edit a directory entry

You can dial, delete or edit the displayed directory entry.

Robert Brown

888-360-4121

See review directory entries on page 29 or search by

name on page 29 to show an entry from the directory first.

Dial a directory number

While reviewing a directory entry, press

pHONE/FLAsH or

PHONE

0:01:30

/spEAKEr to dial the displayed telephone number from

Robert Brown

the directory.

10:30^PM

11/20

Delete a directory entry

1. While reviewing a directory entry, press muTE/DELETE.

Robert Brown

The screen shows DELETE CONTACT?

DELETE CONTACT?

2. Press mENu/sELECT to delete the displayed entry from

the directory. The handset shows DELETING... and then

CONTACT DELETED with a confirmation tone. Once

deleted, you cannot retrieve that entry.

-Or-

CONTACT DELETED

Press

OFF/CANCEL to exit and leave the entry intact.

note: If the directory entry you deleted is also in the speed dial

location, the telephone will automatically clear the speed dial location

which that directory entry occupies.

Edit a directory entry

1. While reviewing a directory entry, press mENu/sELECT.

The screen shows EDIT NumBEr with the current

number of the entry.

EDIT NUMBER

360-4121_

2. Follow Step 4 in Add a new contact on page 27 to edit

the digits.

EDIT NAME

Robert_

3. Press mENu/sELECT to save the number in the display.

The screen shows EDIT NAmE with the current name of

the entry.

4. Follow Step 6 in Add a new contact on page 27 to edit

the characters.

5. Press mENu/sELECT to save. The handset shows sAvED with a

confirmation tone and then shows the updated entry.

Directory

Speed dial locations

The telephone base has 10 speed dial locations (0-9). Speed dial assignments

can only be selected from existing directory entries.

Assign or reassign a directory entry to a speed dial location

1. Press mENu/sELECT in idle mode.

>SPEED DIAL

REVIEW

2. Press CID or DIr to scroll to >DIrECTOry. Press

mENu/sELECT.

3. Press CID or DIr to scroll to >spEED DIAL. Press

mENu/sELECT.

>0: <EMPTY>

4. To assign a speed dial location, press CID or DIr to

1: Robert Brown

scroll to an empty speed dial location.

-Or-

To reassign a speed dial location, press CID or DIr to

scroll to the desired speed dial location.

Charlie Johnson

5. Press mENu/sELECT to show the directory.

888-883-2445

6. Press CID or DIr to browse through the directory and

find the desired entry.

-Or-

Use the alphabetical search to find the desired entry.

Refer to Steps 2 and 3 in search by name on page 29.

>0: Charlie Joh...

1: Robert Brown

7. Press mENu/sELECT to save. The name (up to 12

characters) of the desired directory entry appears in the

selected speed dial location.

notes:

•

If the directory is empty, when you press mENu/sELECT in Step 5, the screen shows

DIrECTOry EmpTy.

If the speed dial location you select is occupied, the new directory entry you selected

replaces the old one. Take caution not to replace entries you do not wish to delete from the

speed dial locations.

Clear a speed dial location

1. Follow Steps 1-3 in Assign or reassign a directory

entry to a speed dial location above to enter the speed

dial list.

>0: Charlie Joh...

1: Robert Brown

2. Press CID or DIr to scroll to a speed dial location.

3. Press muTE/DELETE to clear the selected speed dial

>0: <EMPTY)

location. <EmpTy> appears in that speed dial location.

1: Robert Brown

note: Clearing the speed dial locations does not affect the entries in

the directory.

Directory

Speed dial locations

Dial a speed dial number

1. When in idle mode, press and hold a dialing key

(0-9) to display the desired speed dial entry.

2. Press

pHONE/FLAsH or

/spEAKEr to dial the

displayed telephone number.

note: If the speed dial location you select is empty, the screen shows

the speed dial list.

Caller ID

About caller ID

This product supports caller ID services offered by most telephone service

providers. Caller ID allows you to see the name, number, date and time of calls.

The available caller ID information will appear after the first or second ring.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of

the caller before answering the call, even while on another call.

It may be necessary to change your telephone service to use this feature.

Contact your telephone service provider if:

• You have both caller ID and call waiting, but as separate

services (you may need to combine these services).

• You have only caller ID, or only call waiting service.

Christine Smith

888-722-7702

• You don’t subscribe to caller ID or call waiting services.

There may be fees for caller ID services. In addition, services

may not be available in all areas.

10:30

11/20

This product can provide information only if both you and

the caller are in areas offering caller ID services and if both

telephone service providers use compatible equipment. The

time and date are sent by the telephone service provider

along with the call information.

The caller ID information may not be available for every incoming call. The

callers may intentionally block their names and/or telephone numbers.

note: You can use this product with regular caller ID service, or you can use this

product’s other features without subscribing to either caller ID or combined caller ID with call

waiting service.

About home area code

See Home area code on page 14 to determine if you should enter your area

code. Entering the area code changes how numbers are displayed in the

caller ID history and how to return a call from the caller ID history (see

view the dialing options on page 36).

Caller ID

Caller ID history

How caller ID history (call log) works

The telephone stores caller ID information about the last 50 incoming calls

in the telephone base. Each entry may have up to 24 digits for the telephone

number and 15 characters for the name. Entries are stored in reverse

chronological order. The telephone deletes the oldest entry when the log is

full to make room for new calls. This information is common to all handsets,

so changes made to any handset are reflected in all other handsets. If you

answer a call before the information appears on the screen, it does not show

in the caller ID history.

note: The caller ID information might not be available for every incoming call. The callers

might intentionally block their names and/or telephone numbers (see reasons for missing

caller ID information on page 35).

memory match

If the incoming telephone number matches the last 7 digits

Chris

of a telephone number in your directory, the name that

888-722-7702

appears on the screen matches the corresponding name in

your directory.

10:30^PM

11/20

For example, if Christine Smith calls, her name appears as

Chris if this is what you entered into your directory.

note: The number shown by your caller ID is in the format sent by the telephone service

provider. The telephone service provider usually delivers 10-digit telephone numbers (area code

plus telephone number). If the telephone number of the caller does not match a number in your

directory, the name appears as it is delivered by the telephone service provider. For example, if

the telephone service provider includes the area code but the number in your directory does not,

the name appears as delivered by the telephone service provider.

Caller ID

Caller ID operation

missed (new) calls indicator

When you have calls that have not been reviewed, all

HANDSET 1

handset idle screens show x(x) mIssED CALL(s).

16 MISSED CALLS

All entries that have not been reviewed are counted

as missed (new) calls. Each time you review a caller ID

history entry marked as NEW, the number of missed calls

decreases one by one.

10:30^PM

11/20

HANDSET 1

If you do not want to review the missed (new) calls one by

one, but you still want to keep them in the caller ID history,

you can press and hold

OFF/CANCEL for 4 seconds when

10:30^PM

11/20

the handset is idle. All the entries in the caller ID history will

be considered old (reviewed), and the missed call(s) message

goes away.

reasons for missing caller ID information

These messages may be displayed instead of caller ID information:

screen message

reason

prIvATE NAmE

The caller prefers not to show the name.

prIvATE NumBEr

prIvATE CALLEr

uNKNOWN NAmE

The caller prefers not to show the telephone number.

The caller prefers not to show the name and telephone number.

Your telephone service provider cannot determine the

caller’s name.

uNKNOWN NumBEr

Your telephone service provider cannot determine the

caller’s telephone number.

uNKNOWN CALLEr

Your telephone service provider cannot determine the

caller’s name and telephone number. Calls from other

countries may also generate this message.

Caller ID

Caller ID operation

view the caller ID history

Review the caller ID history to find out who called, to return the call or to

copy the caller’s name and number into your directory. CALL LOG EmpTy

appears if there are no records in the caller ID history.

1. When a handset is in idle mode, press CID to view the caller ID history in

reverse chronological order starting with the most recent call.

-Or-

You can also review the caller ID history by pressing mENu/sELECT. Press

CID or DIr to scroll to >CALL LOG, then press mENu/sELECT twice to

select >rEvIEW.

Caller’s name

2. Press CID or DIr to scroll through

the list. A double beep sounds when

you reach the beginning or end of the

caller ID history.

Christine Smith

888-722-7702

Caller’s number

Appears when the

call is missed and

not retrieved.

NEW

10:30^PM

11/20

3. Press

OFF/CANCEL to exit the

caller ID history.

Time of call

Date of call

notes:

•

If the telephone number has more than 15 digits, only the last 15 digits appear in the caller

ID history.

Only one handset can review the caller ID history at a time. If another handset attempts to

enter the caller ID history, it shows NOT AvAILABLE AT THIs TImE.

view the dialing options

Although the caller ID history entries received typically have 10 digits (the

area code plus the 7-digit number), in some areas, you may need to dial

only the seven digits, or 1 plus the seven digits, or 1 plus area code plus

the seven digits. You can follow the steps below to

Robert Brown

change the number of digits that you dial from or

800-360-4121

store in the directory:

1. Follow Steps 1 and 2 in view the caller ID

10:45^PM

11/20

history above to find the entry.

Press #

1-800-360-4121

360-4121

2. Before dialing or saving the telephone number in

the directory, press # (pound key) repeatedly to

show different dialing options for local and long

distance numbers.

Press #

1-360-4121

800-360-4121

-OR-

-Or-

Before dialing or saving the telephone number in

the directory, press 1 repeatedly if you need to

add or remove 1 in front of the telephone number.

Press 1

1-800-360-4121

800-360-4121

Press 1

note: If you do not need to dial the area code for local calls, make sure to program your

home area code (see Home area code on page 14).

Caller ID

Caller ID operation

Dial a caller ID history number

1. While reviewing the caller ID history, press CID or DIr

Christine Smith

888-722-7702

to browse through the caller ID history and find the entry.

2. Press

pHONE/FLAsH or /spEAKEr to dial the

displayed telephone number from the caller ID history.

10:30^PM

PHONE

11/20

notes:

0:01:30

•

If the telephone number has more than 15 digits, only the last 15 digits

appear in the caller ID history. But, the telephone can still dial out all

digits (up to 24 digits) of that telephone number.

Christine Smith

You might need to change how a caller ID number is dialed if the entry

does not appear in the correct format. Caller ID numbers might appear

with an area code that might not be necessary for local calls, or without

10:30^PM

11/20

a 1 that might be necessary for long distance calls. For details, see view the dialing options

on page 36.

Delete caller ID history entries

To delete a caller ID history entry:

1. While reviewing the caller ID history, press CID or DIr

to browse through the caller ID history and find the entry.

DELETING...

2. Press muTE/DELETE to delete the displayed entry from

the caller ID history. The screen shows DELETING... with

a confirmation tone. Once deleted, you cannot retrieve

that entry.

To delete all caller ID history entries:

DIRECTORY

1. Press mENu/sELECT in idle mode.

>CALL LOG

2. Press CID or DIr to scroll to >CALL LOG. Press

mENu/sELECT.

3. Press CID or DIr to scroll to >DEL ALL CALLs. Press

mENu/sELECT. The screen shows DELETE ALL CALLs?

>DEL ALL CALLS

REVIEW

4. Press mENu/sELECT to delete all entries from the

caller ID history. The screen shows DELETING... with a

confirmation tone. Once deleted, you cannot retrieve

that entry.

-Or-

Press

DELETE

OFF/CANCEL to exit and leave all entries in the

ALL CALLS?

caller ID history intact.

Caller ID

Caller ID operation

save a caller ID history entry in the directory

1. While reviewing the caller ID history, press CID or

DIr to browse through the caller ID history and find the

desired entry.

Christine Smith

888-722-7702

2. Press mENu/sELECT. The screen shows EDIT NumBEr.

10:30^PM

11/20

3. Use the dialing keys to modify the telephone number (up

to 30 digits).

EDIT NUMBER

888-722-7702_

• Press CID or DIr to move the cursor to the left

or right.

• Press and hold rEDIAL/pAusE to enter a 3-second

dialing pause (a p appears).

EDIT NAME

Chris_

• Press muTE/DELETE to erase a digit.

• Press and hold muTE/DELETE to erase all digits.

4. Press mENu/sELECT to save the number in the display.

The screen shows EDIT NAmE.

5. Use the dialing keys and refer to Character chart on page 28 to modify

the name (up to 15 characters).

• Press 0 to add a space.

• Press CID or DIr to move the cursor to the left or right.

• Press muTE/DELETE to erase a character.

• Press and hold muTE/DELETE to erase all characters.

6. Press mENu/sELECT to save. The screen shows sAvED with a confirmation tone.

notes:

•

The screen shows NumBEr ALrEADy sAvED if the number is already in the directory. You

cannot save the same number more than once.

•

If the directory is full, the screen shows DIrECTOry FuLL.

If you try to save a caller ID history entry to the directory without a number, uNABLE TO

sAvE displays.

•

If the telephone number has more than 15 digits, only the last 15 digits appear in the caller

ID history. But, the telephone can still save all digits (up to 24 digits) of that telephone

number from the caller ID history in the directory.

You might need to change how a caller ID number is saved in the directory if the entry

does not appear in the correct format. Caller ID numbers might appear with an area code

that might not be necessary for local calls, or without a 1 that might be necessary for long

distance calls. For details, see view the dialing options on page 36.

Answering system

Answering system settings

Use the answering system menu in the handset to turn the answering

system on or off or change the settings for the outgoing announcement, call

screening, number of rings, remote access code and the message alert tone.

Announcement

The announcement is the greeting callers hear when calls are answered by

the answering system.

The telephone has a default announcement, “Hello. Please leave a message after

the tone.” You can use this announcement, or record your own announcement.

You can record an announcement up to 90 seconds. The system does not

record any announcement shorter than 2 seconds.

To play the current announcement:

PLAY MESSAGES

>ANSWERING SYS

1. Press mENu/sELECT in idle mode.

2. Press CID or DIr to scroll to >ANsWErING sys, then

press mENu/sELECT.

3. Press mENu/sELECT to select >ANNOuNCEmENT. The

>ANNOUNCEMENT

system announces, “To play, press 2. To record, press 7.”

DELETE ALL OLD

4. Press 2 to play the current announcement from

the speakerphone.

• Press DIr/vOLumE to increase or press CID/vOLumE

to decrease the message playback volume.

2-PLAY

5-STOP

3-DELETE

7-RECORD

• Press /spEAKEr to switch between speakerphone

and handset.

To record a new announcement:

1. Follow Steps 1 and 2 in To play the current

announcement above.

2. Press mENu/sELECT to select >ANNOuNCEmENT. The

RECORD ANNC...

5-STOP

system announces, “To play, press 2. To record, press 7.”

3. Press 7. The system announces “Record after the tone.

Press 5 when you are done.”

4. Face the handset and speak towards the microphone to

record your announcement.

5. Press 5 when you finish the recording. The handset plays back the

recorded announcement.

note: If the answering system memory is full, when you press 7 in Step 3, the answering

system announces, “Memory is full.” You must delete some messages before you can record a

new announcement. Refer to message playback on pages 48-49.

Answering system

Answering system settings

To delete your announcement:

1. Follow Steps 1-4 in To play the current announcement

2-PLAY

5-STOP

3-DELETE

7-RECORD

on page 39 to play the announcement.

2. Press 3 during playback to delete your recorded

announcement. The system announces,

“Announcement deleted.”

If your announcement is deleted, calls are answered with the default

announcement, “Hello. Please leave a message after the tone.”

Answer on/off

Unless you change it, the answering system is on and ready to record

messages. If the answering system is on, the ANs ON icon displays on the

handset screen and the /ANs. ON/OFF light on the telephone base is

on. You can turn the answering system off, but if you do so, the answering

system does not answer calls and record incoming messages.

using the handset:

>ANSWER ON/OFF

1. Press mENu/sELECT in idle mode to enter the

ANS SYS SETUP

main menu.

2. Press CID or DIr to scroll to >ANsWErING sys, then

press mENu/sELECT.

3. Press CID or DIr to scroll to >ANsWEr ON/OFF, then

ANSWER ON/OFF

press mENu/sELECT.

>ON

4. Press CID or DIr to select between >ON and

>OFF, then press mENu/sELECT to save the setting. A

confirmation tone sounds.

using the telephone base:

• Press /ANs. ON/OFF to turn the answering

system on or off. If the answering system is turned

on, it announces, “Calls will be answered.” If the

answering system is turned off, it announces,

“Calls will not be answered.”

notes:

•

If the answering system is off and there is an incoming call, the system answers after 10 rings

and announces to the caller, “Please enter your remote access code.” For more information

about remote access, see remote access code on page 42.

•

You can turn the answering system on or off from either the handset or the telephone base,

but you can only use the handset to change the other answering system settings.

You cannot turn the answering system on or off while a handset is on a call or the telephone

base is playing messages.

During an incoming call, press /ANs. ON/OFF to turn the answering system on or off.

Answering system

Answering system settings

Call screening

You can choose whether or not incoming messages are played through the

speaker on the telephone base while they are being recorded. However,

whether the call screening is on or off, the incoming messages can always be

played through the handset.

To change the settings:

1. Press mENu/sELECT when in idle mode to enter the

>CALL SCREENING

main menu.

# OF RINGS

2. Press CID or DIr to scroll to >ANsWErING sys, then

press mENu/sELECT.

3. Press CID or DIr to scroll to >ANs sys sETup, then

press mENu/sELECT.

CALL SCREENING

4. Press mENu/sELECT to select >CALL sCrEENING.

>ON

5. Press CID or DIr to choose between >ON and >OFF.

6. Press mENu/sELECT to save your setting. A confirmation

tone sounds.

note: For more details about the features of call screening, see Call screening on page 45.

Number of rings

You can set the answering system to answer an incoming call after 6, 5, 4, 3,

or 2 rings. You can also select toll saver, which is explained below. Unless you

change it, the answering system answers an incoming call after 3 rings.

To set the number of rings:

1. Press mENu/sELECT in idle mode to enter the main menu.

CALL SCREENING

2. Press CID or DIr to scroll to >ANsWErING sys. Press

># OF RINGS

mENu/sELECT.

3. Press CID or DIr to scroll to >ANs sys sETup. Press

mENu/sELECT.

4. Press CID or DIr to scroll to ># OF rINGs, then press

# OF RINGS

mENu/sELECT.

5. Press CID or DIr to scroll and choose among 6, 5, 4, 3,

2 or TOLL sAvEr.

• Toll saver- the answering system answers a call after 2

rings if you have new messages, and after 4 rings when there are no new

messages. This feature allows you to check for new messages and avoid

paying long distance charges if you are calling from out of your local area.

6. Press mENu/sELECT to save your setting. A confirmation tone sounds.

note: If you subscribe to a voicemail service offered through your telephone service

provider, see Answering system and voicemail indicators on page 44.

Answering system

Answering system settings

remote access code

To access your answering system remotely from any touch-tone telephone,

you need to enter a 2-digit number (00-99). Unless you change it, the remote

access code is 19.

To change the remote access code:

# OF RINGS

1. Press mENu/sELECT in idle mode to enter the main menu.

>REMOTE CODE

2. Press CID or DIr to scroll to >ANsWErING sys, then

press mENu/sELECT.

3. Press CID or DIr to scroll to >ANs sys sETup, then

press mENu/sELECT.

REMOTE CODE

4. Press CID or DIr to scroll to >rEmOTE CODE, then

press mENu/sELECT.

5. Press CID or DIr to select the remote access code, or

use the dialing keys to enter the correct number (00-99).

6. Press mENu/sELECT to save your setting. A confirmation tone sounds.

note: For more details about the remote access feature, refer to remote access on page 52.

message alert tone

When the message alert tone is on, and there is at least

one new message, the telephone base beeps every 10

REMOTE CODE

>MSG ALERT TONE

seconds. By default, the message alert tone is set to OFF.

To change the setting:

1. Follow Steps 1-3 in remote access code above.

2. Press CID or DIr to scroll to >msG ALErT TONE, then

MSG ALERT TONE

press mENu/sELECT.

>OFF

3. Press CID or DIr to choose between >ON and >OFF.

4. Press mENu/sELECT to save your setting. A confirmation

tone sounds.

notes:

•

The message alert tone beeps only if all the conditions below are met:

– The answering system is on.

– The message alert tone is on.

– There are new messages.

To temporarily turn off the message alert tone, see Temporarily turn off the message alert

tone on page 46.

Answering system

Answering system settings

recording time

You can set the time limit for each message recorded to 3 minutes,

2 minutes, or 1 minute. The default setting is 3 minutes.

To change the setting:

1. Press mENu/sELECT in idle mode to enter the

MSG ALERT TONE

>RECORDING TIME

main menu.

2. Press CID or DIr to scroll to >ANsWErING sys, then

press mENu/sELECT.

3. Press CID or DIr to scroll to >ANs sys sETup, then

press mENu/sELECT.

RECORDING TIME

>3 MINUTES

4. Press CID or DIr to scroll to >rECOrDING TImE, then

press mENu/sELECT.

5. Press CID or DIr to scroll and choose >3 mINuTEs,

>2 mINuTEs, or >1 mINuTE.

6. Press mENu/sELECT to save your setting. A confirmation tone sounds.

Answering system

Answering system overview

Answering system and voicemail indicators

Your telephone has separate indicators for two different types of voice

messages: those left on its built-in answering system and those left on

your service provider’s voicemail (fees may apply). Your telephone’s

built-in answering system messages and voicemail messages are separate.

Each alerts you to new messages differently.

• If

icon and xx NEW mEssAGEs display on the handset and the

message window on the telephone base flashes, there are new messages

recorded on the built-in answering system. Press mENu/sELECT twice

on the handset (page 47) or press /pLAy/sTOp on the telephone base

(page 47).

• If

and NEW vOICEmAIL display on the handset, your telephone service

provider is indicating that it has new voicemail for you. To listen to your

voicemail, you typically dial an access number provided by your telephone

service provider, followed by a security code or pIN.

Some service providers bundle or combine multiple services like voicemail

and call waiting, so you may not be aware that you have voicemail. To check

what services you have and how to access them, contact your telephone

service provider.

To use your voicemail service rather than your answering system, turn off

your answering system. To use your answering system rather than your

voicemail service, contact your telephone service provider to deactivate your

voicemail service.

using the answering system and voicemail together

You can also use your telephone answering system and voicemail together

by setting your built-in answering system to answer before voicemail answers

as described below. To learn how to program your voicemail settings, contact

your telephone service provider. Then, if you are on a call, or if the answering

system is busy recording a message and you receive another call, the second

caller can leave a voicemail message.

If you have voicemail provided by your telephone service provider, we

recommend setting your answering system to answer calls at least 2 rings

earlier than your voicemail is set to answer. For example, if your voicemail

answers after 6 rings, set your answering system to answer after 4 rings.

Some voicemail providers may program the delay before answering calls

in seconds instead of rings. In this case, allow 6 seconds per ring when

determining the appropriate setting.

Answering system

Answering system overview

voice prompts

The system provides voice prompts to guide you to operate the

answering system.

message capacity

The answering system can record up to 99 messages, depending on the

length of each message. The maximum recording time (including message,

announcement and memo) is 14 minutes and the recording time for

individual messages can be set to 3 minutes, 2 minutes or 1 minute (page

43). The actual recording time depends on individual message characteristics.

Messages remain available for replay until you delete them.

If the answering system has less than 3 minutes of recording time left, “Less

than 3 minutes to record” is announced before the message playback and

rEC mEm LOW appears on the handset screen.

If the memory is full, the answering system announces, “Memory is full.”

The number of messages and F flash alternatively in the message window,

and rEC mEm FuLL appears on the handset screen. You must delete some

messages before recording new ones.

Answering system new message indication

When there are new messages (including memos) on the answering system,

the number of new messages stored flashes in the message

HANDSET 1

window on the telephone base and the

icon and

16 NEW MESSAGES

xx NEW mEssAGEs appear on the screen of each system

handset. If the message alert tone is turned on, the

telephone base beeps every 10 seconds when there are

new messages.

10:30^PM

11/20

To listen to messages recorded on your digital answering system, use the

menu from a handset or press /pLAy/sTOp on the telephone base (see

message playback on page 47).

Call screening

If the answering system and call screening are on, the announcement and

the incoming message can be broadcast at the telephone base or the

handset when a call arrives.

Call screening at the base:

You can turn call screening on or off using the handset

(see Call screening on page 41). When call screening

is off, you can temporarily turn on the call screening

by pressing /pLAy/sTOp or /vOLumE+ on the

telephone base. The call screening will automatically be

off for the next incoming call.

Answering system

Answering system overview

If call screening is on and you want to adjust the playback volume to a

comfortable level (1-8) while it is recording messages, press / /-vOLumE+

on the telephone base. This volume setting is shared with message playback,

so when you play messages at volume 1, they play at a very low volume. If

you turn up the volume for playback, the call screening for the next incoming

message plays at the same volume level.

If call screening is on and you want to silence the telephone base while it is

recording messages, press /pLAy/sTOp on the telephone base. The call

screening will be on for the next incoming call.

Call screening at the handset:

If the answering system is turned on, when there is an incoming call and it is

answered by the answering system, the handset screen shows “TO SCREEN

CALL, PRESS [SELECT].” By pressing mENu/sELECT, you can screen the call at

the handset.

Call intercept

While call screening, you can stop it manually and speak to the caller.

• If the call is screened at the base, press

pHONE/FLAsH or /spEAKEr on the handset to

stop recording and speak to the caller.

• If the call is screened at the handset, press

pHONE/FLAsH on the handset to stop recording

and speak to the caller. Then you can press

/spEAKEr to switch between the speakerphone and the handset.

Temporarily turn off the message alert tone

To temporarily silence the message alert tone:

• When the telephone base is in idle mode, press any

telephone base key (except /HANDsET LOCATOr).

The message alert tone is activated again with the next

incoming message.

notes:

•

When the telephone base is in idle mode, if you press x/DELETE to temporarily silence the

message alert tone, there is a voice prompt directing you to press x/DELETE again to delete

all old messages (see Delete all old messages on page 49). If you are not going to delete all

old messages, wait at least 5 seconds to allow the telephone base to return to idle mode.

To turn off the message alert tone, see message alert tone on page 42.

Answering system

Message playback

Listen to messages

You can use either a handset or the telephone base to play messages. If

there are new messages, the system plays back only the new messages (in

chronological order). If there are no new messages, the system plays back all

old messages (in chronological order).

When playback begins, the total number of messages is announced. Before

each message, you hear the date and time it was received. After the last

message, you hear “End of messages.” If the system has less than 3 minutes

of recording time left, you hear “Less than 3 minutes to record.” If the

answering system memory is full, you hear “Memory is full.”

notes:

•

If the date and time is not set when a message is recorded, the system announces, “Time and

date not set” before the message is played. To set the date and time, see set date/time on

page 13.

•

Only one handset or the telephone base can access the answering system at a time.

While a handset is on a call, you cannot play messages.

To listen to messages at the telephone base:

1. Press /pLAy/sTOp on the telephone base to listen

to the messages.

2. The system announces the number of messages, then

begins playback. The message sequence is shown on

the message window.

3. Press /pLAy/sTOp to stop the playback.

note: If there are no messages in the answering system, when in Step 1 above, the system

announces, “You have no message.”

>PLAY MESSAGES

To listen to messages at the handset:

ANSWERING SYS

1. Press mENu/sELECT when in idle mode to enter the

main menu.

2. Press mENu/sELECT to select >pLAy mEssAGEs.

16 NEW MESSAGES

3. The system announces the number of messages, then

03 OLD MESSAGES

begins playback. The message sequence is shown on the

handset’s screen.

4. Press 5 to stop the playback.

note: If there are no messages in the answering system, the handset

shows NO mEssAGE and announces, “You have no message.”

3-DELETE

5-STOP

6-SKIP

4-RESTART

MSG #

10:30^PM

1/16

Answering system

Message playback

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat,

or delete the message.

When messages are playing on the telephone base:

• Press / /-vOLumE+ to adjust the message playback volume (1-8).

• To repeat the message currently playing, press

/rEpEAT after the answering system plays the date

and time the current message was received.

• To listen to the previous messages, press /rEpEAT

while the answering system is playing the date and

time the current message was received.

• Press /sKIp to skip to the next message.

• Press x/DELETE to delete the message. The telephone

base announces, “Message deleted.”

• Press /pLAy/sTOp to stop the playback.

When messages are playing on the handset:

• Press DIr/vOLumE to increase or press CID/vOLumE to decrease the

message playback volume.

• Press /spEAKEr to switch between speakerphone and handset.

• To repeat the message currently playing, press 4 after the answering

system plays the date and time the current message was received.

• To listen to the previous messages, press 4 while the

answering system is playing the date and time the current

message was received.

• Press 6 to skip to the next message.

• Press 3 to delete the message. The handset announces,

“Message deleted.”

• Press 5 to stop playback.

Answering system

Message playback

Delete all old messages

Use this feature to delete all old messages. Once deleted, you cannot

retrieve the deleted messages. New (unheard) messages cannot be deleted

until you have listened to them.

note: If there are no old messages and you press x/DELETE twice on the telephone base,

the system announces, “You have no old message.” When you select DELETE ALL OLD on the

handset, the screen shows NO mEssAGE.

To delete all old messages at the telephone base:

1. Press x/DELETE on the telephone base when the

answering system is not in use. The system announces,

“To delete all old messages, press delete again.”

2. Press x/DELETE within 3 seconds. The system

announces, “All old messages deleted.”

To delete all old messages at the telephone handset:

1. Press mENu/sELECT when in idle mode to enter the main menu.

2. Press CID or DIr to scroll to >ANsWErING sys, then press

mENu/sELECT.

3. Press CID or DIr to scroll to >DELETE ALL OLD.

>DELETE ALL OLD

RECORD MEMO

Press mENu/sELECT. The screen shows DELETE ALL

OLD mEssAGEs?

4. Press mENu/sELECT to confirm. The screen shows

DELETING... and then ALL OLD msGs DELETED! with a

confirmation tone.

-Or-

Press

OFF/CANCEL to exit and leave all old messages intact.

Answering system

Recording and playing memos

Memos are messages you record yourself. They are saved, played and deleted

exactly like incoming messages. You can record a memo as a reminder to

yourself, or leave a message for someone else using the same telephone. The

maximum length of a memo is 3 minutes.

record a memo

1. Press mENu/sELECT when in idle mode to enter the main menu.

2. Press CID or DIr to scroll to >ANsWErING sys, then

RECORD MEMO...

press mENu/sELECT.

5-STOP

3. Press CID or DIr to scroll to >rECOrD mEmO.

4. Press mENu/sELECT. The system announces, “Record

after the tone. Press 5 when you are done.”

5. Speak towards the microphone on the handset after a long beep. You can

record a memo up to 3 minutes. Memos shorter than 2 seconds are not

recorded.

6. Press 5 to stop recording. The system announces “Recorded” to confirm

the recording has finished.

notes:

•

If the answering system memory is full, and you press mENu/sELECT while in Step 4, the

answering system announces, “Memory is full.” You need to delete some messages before

you can record a memo.

Memo also cannot be recorded when there is a handset or the base accessing the

answering system.

play back memos

Memos are stored as messages. See message playback on page 47 for

instructions on playback and deletion.

Answering system

Message window displays

The message window on the telephone base displays the total number of

messages. See the table below for other message window displays.

There are no messages in the answering system.

After a power failure, the number in the message window flashes to

indicate that the date and time need to be set.

(flashing)

1-99

•

Total number of messages and memos.

Current message number during old message playback.

1-99

•

Total number of new messages and memos. The number flashes when

there are new messages that have not been reviewed.

(flashing)

•

Current message number during new message playback.

After a power failure, the number in the message window flashes to

indicate that the date and time need to be set.

1-99 and F

Memory is full. Messages must be deleted before new messages can

be recorded.

(alternating)

•

The answering system is being programmed by a system handset.

The answering system is answering a call or recording a memo

or announcement.

•

The answering system is being accessed remotely.

The directory or caller ID is being accessed by a system handset.

0-6

1-8

Telephone base ringer volume while adjusting.

Speaker volume level of the telephone base while adjusting.

Answering system

Remote access

You can access the answering system remotely by dialing your home

telephone number from any touch-tone telephone.

remotely access the answering system

1. Dial your telephone number from any touch-tone telephone.

2. When the answering system answers, enter the 2-digit remote access code

(19, by default; refer to remote access code on page 42). The answering

system automatically announces the number of messages (new or old) if

there are any.

3. If there are new messages, the answering system automatically begins to

play all new messages only.

-Or-

If there are no new messages, the answering system automatically begins

to play all old messages.

4. You can also enter the remote commands:

Play all messages

Press to listen to all messages. If there are new messages,

the system plays only the new messages (in chronological

order). If there are no new messages, the system plays all old

messages (in chronological order).

Play new messages

Press to listen to new messages only.

Delete a message

Press during message playback to delete the current message.

Press to delete all old messages.

Delete all old messages

Replay the current or

previous message

To repeat the message currently playing, press 4 after the

answering system plays the day and time the current message

was received.

To listen to the previous message, press 4 while the

answering system is playing the day and time the current

message was received.

Stop

Press to stop playback and recording.

Play help menu

Press to listen to a list of remote commands.

TONE 5

Skip to next message

Press during playback to skip the current message and

advance to the next message.

Record an announcement Press to record a new announcement. Begin speaking after the

TONE 7

long beep.

Turn system on or off

Press to turn the answering system on or off.

Exit

Press to end remote access (the call ends).

8 or hang up

Answering system

Remote access

5. Hang up to end the call and save all messages.

There is a wallet card listing the remote commands at the back of this user’s

manuals. Cut it out and keep it in your wallet for quick reference.

notes:

•

If you do not enter a valid remote access code, there is no response until the correct code

is entered.

If the date and time are not set when a message is recorded, the system announces, “Time

and date not set” before the answering system announces the number of messages.

If there are no messages in the answering system, the system announces, “You have

no message.”

If there are no new messages in the answering system and you press 2 to play new

messages, the system announces, “You have no new message.”

Once the messages have played, the telephone announces the help menu options. If you do

not press any key with 20 seconds, the remote access call ends automatically.

If the memory is full, the answering system answers after 10 rings and announces, “Memory

is full. Enter the remote access code.” Enter your remote access code to access the messages

and announcements.

•

When the answering system is turned off, the telephone answers after 10 rings, and

announces, “Please enter your remote access code.”

Appendix

Screen icons, indicator lights and alert tones

screen icons

Low battery; place the handset in the

telephone base or charger to charge.

Indicates the battery charge level.

Battery is charging.

(flashing)

or or

HANDSET 1

16 MISSED CALLS

MSG #

10:30^PM

10/16

(animated display)

The speakerphone is in use.

The handset ringer is turned off.

New voicemail received from the

telephone service provider.

ANs ON

The answering system is turned on.

New message in the answering system.

NEW

While reviewing the caller ID history, calls

that have not been reviewed.

muTE

The microphone is muted.

msG #

While playing messages, the sequence of

the message currently playing. (XX/YY; XX

is the number of the message currently

playing; YY is the total number of all new

or old messages.)

10/16

Handset indicator lights

CHArGE light

On when the handset is charging in the telephone base

or charger.

Backlight (lighted display and dial pad)

On when a call is coming in.

On when a key is pressed.

/spEAKEr light

On when the speakerphone is in use.

Appendix

Screen icons, indicator lights and alert tones

Telephone base indicator lights

/ANs. ON/OFF light

On when the built-in answering system is on.

IN usE light

On when the handset is in use, when the answering system is

answering an incoming call or when the answering system is

being accessed remotely.

Flashes slowly when another telephone on the same line is in use.

Flashes quickly when there is an incoming call.

Handset alert tones

1 short beep

A key is pressed.

(Key tone or playback

confirmation tone)

Plays at the end of each message.

1 long beep

(Recording or playback

confirmation tone)

Beginning or end of recording.

Plays at the end of all messages.

2 short beeps

(Error tone)

The command has failed.

You have reached the beginning or end of the list.

You have reached the minimum or maximum listening volume.

3 short beeps

(Out-of-range or no-power-at-

base warning tone)

The handset is out of range or there is no power at the

telephone base.

3 short high-pitched beeps

(Confirmation tone)

The telephone has completed the command successfully.

Low battery warning.

4 short beeps

(Low-battery warning tone)

Telephone base alert tones

One short beep

Plays at the end of each message.

(Playback confirmation tone)

Beeps every 10 seconds

(Message alert tone)

Message alert tone is on and there are new messages.

One long beep

(Recording or playback

confirmation tone)

Call screening is on and the answering system is about to

record a message.

Plays at the end of all messages.

Appendix

Handset display screen messages

CALL LOG EmpTy

You are accessing an empty caller ID history.

CALL

TrANsFErrED

You have transferred an outside call to another cordless handset.

The handset is calling another handset (for intercom calls).

CALLING

HANDsET x

(For EL52301/EL52351/

EL52401/EL52501)

CALLING OTHEr

HANDsET

(For EL52201/EL52251)

COpy FrOm

DIrECTOry

The handset is loading the directory entries for the speed

dial assignments.

DIrECTOry EmpTy

There are no directory entries.

DIrECTOry FuLL

The directory is full. You cannot save any new entries unless you

delete some current entries.

ENDED

You have just ended a call.

HANDsET x

Another handset is calling.

Is CALLING

INCOmING CALL

There is a call coming in.

INTErCOm

INTErCOm ENDED

INTErCOm TO:

The handset is on an intercom call.

The intercom call is just ended.

You have started the intercom process, and need to enter the

(For EL52301/EL52351/ number of the handset you wish to call.

EL52401/EL52501)

LINE IN usE

An extension telephone on the same line or one of the handsets is

in use.

LOW BATTEry

mICrOpHONE ON

muTED

The battery needs to be charged.

Mute is off so the other party can hear your voice.

The microphone is off.

NEW vOICEmAIL

There are new voicemail messages from your telephone

service provider.

NO BATTEry

The handset in the telephone base or charger does not have a

battery properly installed.

NO LINE

There is no telephone line connected.

NO mEssAGE

There are no messages in the answering system.

Appendix

Handset display screen messages

NOT AvAILABLE

AT THIs TImE

Someone else is already using the directory, speed dial list, caller

ID history or answering system.

NumBEr

ALrEADy sAvED

The telephone number you have entered is already stored in

the directory.

OTHEr HANDsET

Is CALLING

The other handset is calling.

(For EL52201/EL52251)

OuT OF rANGE Or

The handset has lost communication with the telephone base.

NO pWr AT BAsE

OuTsIDE CALL

You switch to an external call during an intercom call.

The telephone base is paging all handsets.

The handset is on a call.

pAGING

pHONE

pLACE IN

CHArGEr

The battery is very low. The handset should be placed in the

telephone base or charger.

rEC mEm LOW

rEC mEm FuLL

rINGEr muTED

sAvED

The answering system has less than 3 minutes to record.

The answering system memory is full.

The ringer is muted temporarily during an incoming call.

An entry has been successfully saved in the directory.

The handset speakerphone is in use.

spEAKEr

uNABLE TO CALL.

You cannot dial out a number when the line is in use.

LINE IN usE

uNABLE TO CALL.

•

Intercom failed.

Try AGAIN

4 handsets are already on a call.

The handset loses its connection to the telephone base but its

battery status is in low battery mode or greater.

uNABLE TO sAvE

You cannot save a caller ID history entry to the directory without

a number.

xx mIssED CALLs

There are XX new calls in the caller ID history.

xx NEW mEssAGEs

There are XX new messages in the answering system.

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

For customer service, or to purchase accessories or replacement parts, visit

our website at www.telephones.att.com, or call 1 (800) 222-3111

In Canada, dial 1 (866) 288-4268. When you call customer service, you

will need the serial number or model number found on the bottom of the

telephone base.

my telephone doesn’t work at all.

• Make sure the power cord is securely plugged in.

• Make sure that the battery connector is securely plugged into the

cordless handset.

• Make sure the telephone line cord is securely and firmly plugged into the

telephone base and the telephone wall jack.

• Charge the battery in the cordless handset for at least 10 hours. For

optimum daily performance, return the cordless handset to the telephone

base or charger when not in use.

• If the battery is depleted, charge the handset for at least 30 minutes

before you use it. Refer to Battery charging on page 6 for details.

• Reset the telephone base. Unplug the electrical power. Wait for

approximately 15 seconds, then plug it back in. Allow up to one minute for

the cordless handset and telephone base to reset.

• You may need to purchase a new battery. Please refer to Battery installation

on page 5.

I cannot get a dial tone.

• First try all of the suggestions above.

• Move the cordless handset closer to the telephone base. You might have

moved out of range.

• If the previous suggestions don’t work, disconnect the telephone base from

the telephone wall jack and connect to a different telephone. If there is no

dial tone on that handset either, the problem is in your wiring or telephone

service. Contact your telephone service provider (charges may apply).

• Your telephone line cord might be defective. Try installing a new telephone

line cord.

I cannot dial out.

• First try all the suggestions in the item I cannot get a dial tone above.

Appendix

Troubleshooting

• Make sure you have a dial tone before dialing. The cordless handset may

take a second or two to find the telephone base and produce a dial tone.

This is normal. Wait an extra second before dialing.

• Check that all the telephones connected to the same telephone line are

hung up.

• Make sure to set the dial mode to the correct setting (pulse dialing or tone

dialing) for the service in your area (see Battery installation and charging

on pages 5-6).

• Eliminate any background noise. Noise from a television, radio or other

appliances may cause the telephone not to dial out properly. If you cannot

eliminate the background noise, first try muting the cordless handset

before dialing, or dialing from another room with less background noise.

• If other telephones in your home are having the same problem, the

problem is in your wiring or telephone service. Contact your telephone

service provider (charges may apply).

my cordless handset isn’t performing normally.

• Make sure the power cord is securely plugged into the telephone base.

Plug the power adapter into a different, working electrical outlet not

controlled by a wall switch.

• Move the cordless handset closer to the telephone base. You might have

moved out of range.

• Reset the telephone base. Unplug the electrical power. Wait for 15

seconds then plug it back in. Allow up to one minute for the cordless

handset and telephone base to reset.

• Other electronic products such as HAM radios and other DECT phones

can cause interference to your cordless telephone. Try installing your

telephone as far away as possible from these types of electronic devices.

OuT OF rANGE Or NO pWr AT BAsE appears on my cordless handset.

• Ensure that the telephone base is powered on.

• Place the cordless handset in the telephone base for one minute to allow

the cordless handset and base to synchronize.

• Move the cordless handset closer to the telephone base. You might have

moved out of range.

• Reset the telephone base. Unplug the electrical power. Wait for 15

seconds then plug it back in. Allow up to one minute for the cordless

handset and telephone base to reset.

Appendix

Troubleshooting

• Other electronic products such as HAM radios and other DECT phones

can cause interference to your cordless telephone. Try installing your

telephone as far away as possible from these types of electronic devices.

The batteries do not hold a charge.

• If the cordless handset is in the telephone base or charger and the charge

light does not come on, refer to the item The charge light is off on this page.

• Charge the battery in the cordless handset for at least 10 hours. For

optimum daily performance, return the cordless handset to the telephone

base or charger when not in use.

• If the battery is depleted, it may take approximately 30 minutes to charge

the handset before it shows LOW BATTEry. Refer to Battery charging on

page 6 for details.

• You may need to purchase a new battery. Please refer to Battery

installation on page 5.

The charge light is off.

• Make sure the power cord is plugged in correctly and securely.

• Make sure the battery is installed correctly in the handset. Follow the

instruction in Battery installation on page 5 to install the battery.

• Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow

up to one minute for the cordless handset and telephone base to reset.

• Clean the cordless handset and telephone base charging contacts each

month using a pencil eraser or cloth.

I get noise, static, or weak signals even when I’m near the telephone base.

• If you subscribe to high-speed Internet service (DSL - digital subscriber

line) through your telephone line, you must install a DSL filter between

the telephone line cord and the telephone wall jack (see Telephone base

and charger installation on page 4). The filter prevents noise and caller

ID problems caused by DSL interference. Please contact your DSL service

provider for more information about DSL filters.

• Other electronic products such as HAM radios and other DECT phones

can cause interference to your cordless telephone. Try installing your

telephone as far away as possible from these types of electronic devices.

• Do not install this telephone near a microwave oven or on the same

electrical outlet. You may experience decreased performance while the

microwave oven is operating.

Appendix

Troubleshooting

• If your telephone is plugged in with a modem or a surge protector, plug

the telephone (or modem/surge protector) into a different location. If this

doesn’t solve the problem, relocate your telephone or modem farther

apart from one another, or use a different surge protector.

• Relocate your telephone to a higher location. The telephone will likely

have better reception when installed in a high area.

• If the other telephones in your home are having the same problem, the

problem is in your wiring or telephone service. Contact your telephone

service provider (charges may apply).

I experience poor sound quality when using the speakerphone.

• For increased sound quality while using the speakerphone, place the

handset on a flat surface with the dial pad facing up.

• When using a speakerphone, controlling background noise in your

environment is essential. While you are listening to your party, press

muTE/DELETE to temporarily turn your microphone off. When it is your turn

to speak, remember to press muTE/DELETE again to turn the microphone on.

• Excessive background noise will cause a speakerphone to fade in and

out. Try controlling the background noise by turning off any audio devices

near the speakerphone. Also, try to avoid interrupting the person at the

other end of the conversation while they are speaking. If background noise

cannot be controlled, you should terminate speakerphone operation and

return to normal handset mode.

I hear other calls while using my telephone.

• Disconnect the telephone base from the telephone wall jack, and plug in

a different telephone. If you still hear other calls, the problem is probably

in your wiring or telephone service. Call your telephone service provider

(charges may apply).

my calls cut in and out while I’m using my cordless handset.

• Other electronic products such as HAM radios and other DECT phones

can cause interference to your cordless telephone. Try installing your

telephone as far away as possible from these types of electronic devices.

• Move the handset closer to the base. The operating range may vary with

environmental conditions and time of use. There may be places within your

environment that a cordless telephone will not work well. If the problem

only occurs in certain areas of your environment, you can conclude that

there is nothing wrong with the telephone.

Appendix

Troubleshooting

• Do not install this telephone near a microwave oven or on the same

electrical outlet. You may experience decreased performance while the

microwave oven is operating.

• If your telephone is plugged in with a modem or surge protector, plug

the telephone (or modem/surge protector) into a different location. If this

doesn’t solve the problem, relocate your telephone or modem farther

apart from one another, or use a different surge protector.

• Relocate your telephone base to a higher location. The telephone will have

better reception when installed in a high area.

• If the other telephones in your home are having the same problem, the

problem is in your wiring or telephone service. Contact your telephone

service provider (charges may apply).

• If you subscribe to high-speed Internet service (DSL - digital subscriber

line) through your telephone line, you must install a DSL filter between

the telephone line cord and the telephone wall jack (see Telephone base

and charger installation on page 4). The filter prevents noise and caller

ID problems caused by DSL interference. Please contact your DSL service

provider for more information about DSL filters.

my cordless handset does not ring when I receive a call.

• Make sure that the ringer is not turned off. Refer to ringer volume on

page 11.

• Make sure the telephone line cord is plugged securely into the telephone

base and the telephone wall jack. Make sure the power cord is securely

plugged in.

• The cordless handset may be too far from the telephone base.

• Charge the battery in the cordless handset for at least 10 hours. For

optimum daily performance, return the cordless handset to the telephone

base or charger when not in use.

• You may have too many extension telephones on your telephone line to

allow all of them to ring simultaneously. Try unplugging one telephone at

a time until the telephone start ringing.

• The layout of your home or office might be limiting the operating range.

Try moving the telephone base to another location, preferably on an

upper floor.

• If the other telephones in your home are having the same problem, the

problem is in your wiring or telephone service. Contact your telephone

service provider (charges may apply).

Appendix

Troubleshooting

• Test a working telephone at the telephone wall jack. If another telephone

has the same problem, the problem is the telephone wall jack. Contact

your telephone service provider (charges may apply).

• Other electronic products such as HAM radios and other DECT phones

can cause interference to your cordless telephone. Try installing your

telephone as far away as possible from these types of electronic devices.

• Completely remove then replace the battery. Place the cordless handset

in the telephone base. Wait for the cordless handset to reestablish its

connection with the telephone base. Allow up to one minute for this to

take place.

• Your telephone line cord might be defective. Try installing a new telephone

line cord.

my caller ID isn’t working.

• Caller ID is a subscription service. You must subscribe to this service from

your telephone service provider for this feature to work on your telephone.

• Your caller must be calling from an area that supports caller ID.

• Both your and your caller’s telephone service providers must use caller ID

compatible equipment.

• Make sure the home area code is set correctly in the telephone (see Home

area code on page 14).

• If you subscribe to high-speed Internet service (DSL - digital subscriber

line) through your telephone line, you must install a DSL filter between

the telephone line and the telephone wall jack (see Telephone base and

charger installation on page 4). The filter prevents noise and caller ID

problems caused by DSL interference. Please contact your DSL service

provider for more information about DSL filters.

my telephone does not receive caller ID when on a call.

• Make sure you subscribe to caller ID with call waiting features provided by

your telephone service provider. Caller ID features work only if both you

and the caller are in areas offering caller ID service, and if both telephone

service providers use compatible equipment.

Appendix

Troubleshooting

icon shows on the display and I don’t know why.

• Your telephone has voicemail indication that is separate from the

built-in answering system. If appears on the display, then your

telephone has received a signal from your telephone service provider

that you have a voicemmail message waiting for you to retrieve from

your telephone service provider. Contact your telephone service provider

for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

• Your telephone has both a built-in answering system and voicemail

indication. They are independent features and each alerts you to new

messages differently (see Answering system and voicemail indicators on

page 44). If you subscribe to voicemail service from your telephone service

provider (charges may apply), contact your telephone service provider for

more information on how to access your voicemail.

Incomplete messages.

• If a caller leaves a very long message, part of it may be lost when the

system disconnects the call after the maximum recording time you have

set (see recording time on page 43).

• If the caller pauses for longer than 7 seconds, the answering system stops

recording and disconnects the call.

• If the answering system’s memory becomes full during a message, the

answering system stops recording and disconnects the call.

• If the caller’s voice is very soft, the answering system may stop recording

and disconnects the call.

• If someone picks up the call at a telephone on the same line during a

message, the answering system stops recording and disconnects the call.

Part of the message may be lost.

Difficulty hearing messages.

• Press / /-vOLumE+ to adjust the speaker volume on the telephone base.

• Press DIr/vOLumE to increase the message playback volume on a handset.

The answering system does not answer after correct number of rings.

• Make sure the answering system is on. When the answering system is on,

ANs ON should show on the handset and the /ANs. ON/OFF light is lit

on the telephone base (see Answer on/off on page 40).

• If toll saver is selected, the number of rings changes to 2 when there are

new messages (see Number of rings on page 41).

Appendix

Troubleshooting

• If the memory is full or the answering system is off, the answering system

answers after 10 rings.

• In some cases, the answering system is affected by the ringing system

used by the telephone service provider.

• If you subscribe to voicemail service, change the number of rings so

that your answering system answers before your voicemail answers (see

Answering system and voicemail indicators on page 44). To determine

how many rings activate your voicemail, contact your telephone

service provider.

• If there is a fax machine connected to the same telephone line, try

disconnecting the fax machine. If that solves the problem, consult your

fax machine documentation for information on compatibility with

answering systems.

The answering system announces “time and date not set.”

• You need to reset the date and time (see set date/time on page 13).

The answering system does not respond to the remote commands.

• Make sure to enter your remote access code correctly (see remote access

code on page 42).

• Make sure you are calling from a touch-tone telephone. When you dial a

number, you should hear tones. If you hear clicks, the telephone is not a

touch-tone telephone and cannot activate the answering system.

• The answering system may not detect the remote access code while your

announcement is playing. Try waiting until the announcement is over

before entering the code.

• There may be interference on the telephone line you are using. Press

dialing keys firmly.

The answering system does not record messages.

• Make sure the answering system is on (see Answer on/off on page 40).

• Make sure the memory of the answering system is not full. When the

answering machine memory is full, it does not record new messages until

some old messages are deleted.

• If you subscribe to voicemail service, change the number of rings so

that your answering system answers before your voicemail answers (see

Answering system and voicemail indicators on page 44). To determine

how many rings activate your voicemail, contact your telephone

service provider.

Appendix

Troubleshooting

• If there is a fax machine connected to the same telephone line, try

disconnecting the fax machine. If that solves the problem, consult your

fax machine documentation for information on compatibility with

answering systems.

Announcement is not clear.

• When you record your announcement, make sure you speak in a normal

tone of voice, toward the microphone on the handset.

• Make sure there is no background noise (TV, music, etc.) while recording.

I subscribe to a nontraditional telephone service that uses my computer

to establish connections, and my telephone doesn’t work.

• Make sure your computer is powered on.

• Make sure your Internet connection is working properly.

• Make sure that the software is installed and running for your nontraditional

telephone service.

• Make sure to plug your USB port adapter into a dedicated USB port on

your computer. Do not plug into a multiple port USB hub (USB splitter)

that is not powered.

• In a few rare instances, the USB port on your computer may not have

enough power. In these instances, try using a USB hub with its own

external power supply.

• If you are using a firewall, it may prevent access to your nontraditional

telephone service. Contact your service provider for more information.

Common cure for electronic equipment:

If the telephone is not responding normally, try resetting the telephone. Do

the following in the order listed.

1. Disconnect the power to the telephone base.

2. Disconnect the cordless handset battery, and spare battery, if applicable.

3. Wait a few minutes.

4. Connect power to the telephone base.

5. Completely remove then replace the battery. Place the cordless handset

into the telephone base.

6. Wait for the cordless handset to reestablish its connection with the

telephone base. Allow up to one minute for this to take place.

Appendix

Maintenance

Taking care of your telephone

• Your cordless telephone contains sophisticated electronic parts, so it must

be treated with care.

• Avoid rough treatment.

• Place the handset down gently.

• Save the original packing materials to protect your telephone if you ever

need to ship it.

Avoid water

• Your telephone can be damaged if it gets wet. Do not use the handset in

the rain, or handle it with wet hands. Do not install the telephone base

near a sink, bathtub or shower.

Electrical storms

• Electrical storms can sometimes cause power surges harmful to electronic

equipment. For your own safety, take caution when using electric

appliances during storms.

Cleaning your telephone

• Your telephone has durable plastic casing that should retain its luster for

many years. Clean it only with a soft cloth slightly dampened with water

or mild soap.

• Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or

standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL

YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull

the telephone out by the unplugged cords.

Appendix

Important safety information

This symbol is to alert you to important operating or servicing instructions that may

appear in this user’s manual. Always follow basic safety precautions when using this

product to reduce the risk of injury, fire, or electric shock.

safety information

•

read and understand all instructions in the user’s manual. Observe all markings on

the product.

Avoid using a telephone during a thunderstorm. There might be a slight chance of electric

shock from lightning.

Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark

may be created when the adapter is plugged into the power outlet, or when the handset is

replaced in its cradle. This is a common event associated with the closing of any electrical

circuit. The user should not plug the phone into a power outlet, and should not put a charged

handset into the cradle, if the phone is located in an environment containing concentrations

of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such

an environment could create a fire or explosion. Such environments might include: medical

use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline

vapors; etc.); a leak of natural gas; etc.

•

Do not use this product near water, or when you are wet. For example, do not use it in a

wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.

Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any

liquids, unplug any line or power cord immediately. Do not plug the product back in until it

has dried thoroughly.

•

Install this product in a protected location where no one can trip over any line or power

cords. Protect cords from damage or abrasion.

If this product does not operate normally, read Troubleshooting on pages 58-66 in this

user’s manual. If you cannot solve the problem, or if the product is damaged, refer to

Limited warranty on pages 72-73. Do not open this product except as may be directed in

your user’s manual. Opening the product or reassembling it incorrectly may expose you to

hazardous voltages or other risks.

•

replace batteries only as described in Battery installation and charging on pages 5-6 in

your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.

The power adapters are intended to be correctly oriented in a vertical or floor mount

position. The prongs are not designed to hold the plug in place if they are plugged into a

ceiling or an under-the-table or cabinet outlet.

CAuTION: Use only the power adapters provided with this product. To obtain a

replacement, visit our website at www.telephones.att.com, or call

1 (800) 222–3111. In Canada, dial 1 (866) 288-4268.

Especially about cordless telephones

•

privacy: The same features that make a cordless telephone convenient create some

limitations. Telephone calls are transmitted between the telephone base and the handset

by radio waves, so there is a possibility that your cordless telephone conversations could

be intercepted by radio receiving equipment within range of the cordless handset. For this

reason, you should not think of cordless telephone conversations as being as private as

those on corded telephones.

Appendix

Important safety information

•

Electrical power: The telephone base of this cordless telephone must be connected to a

working electrical outlet which is not controlled by a wall switch. Calls cannot be made

from the handset if the telephone base is unplugged, switched off or if the electrical

power is interrupted.

•

potential Tv interference: Some cordless telephones operate at frequencies that may

cause interference to TVs and VCRs. To minimize or prevent such interference, do not place

the telephone base of the cordless telephone near or on top of a TV or VCR. If interference

is experienced, moving the cordless telephone farther away from the TV or VCR will often

reduce or eliminate the interference.

•

rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.

Exercise care in handling batteries in order not to create a short circuit with conductive

material such as rings, bracelets, and keys. The battery or conductor may overheat and cause

harm. Observe proper polarity between the battery and the battery charger.

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.

Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could

release caustic material which could cause injury.

The RBRC™ Seal means that the manufacturer is voluntarily participating in

an industry program to collect and recycle nickel-metal hydride rechargeable

batteries when taken out of service within the United States. These batteries

may be taken to a participating local retailer of replacement batteries or

recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting

spent Ni-MH batteries.

precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology

Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the

interference between portable wireless telephones and implanted cardiac pacemakers. Supported

by the U.S. Food and Drug Administration, WTR recommends to physicians that:

pacemaker patients

•

Should keep wireless telephones at least six inches from the pacemaker.

Should NOT place wireless telephones directly over the pacemaker, such as in a breast

pocket, when it is turned ON.

•

Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons

using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the

call is being recorded. To ensure that you are in compliance with any federal or state regulations

regarding recording a telephone call, you should start the recording process and then inform the

other party that you are recording the conversation.

sAvE THEsE INsTruCTIONs

Appendix

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted

by the Administrative Council for Terminal Attachments (ACTA). The label on the back or

bottom of this equipment contains, among other things, a product identifier in the format US:

AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network

must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A

compliant telephone cord and modular plug is provided with this product. It is designed to be

connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be

used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions

in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect

to your telephone line and still have them ring when you are called. The REN for this product is

encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,

the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more

information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing

equipment connected to your telephone line, ensure the connection of this equipment does

not disable your alarm equipment. If you have questions about what will disable the alarm

equipment, consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the

problem has been corrected. Repairs to this telephone equipment can only be made by the

manufacturer or its authorized agents. For repair procedures, follow the instructions outlined

under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may

temporarily discontinue your telephone service. The telephone service provider is required to

notify you before interrupting service. If advance notice is not practical, you will be notified as

soon as possible. You will be given the opportunity to correct the problem and the telephone

service provider is required to inform you of your right to file a complaint with the FCC.

Your telephone service provider may make changes in its facilities, equipment, operation, or

procedures that could affect the proper functioning of this product. The telephone service

provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers

(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

•

Remain on the line and briefly explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference, including interference that may

cause undesired operation.

The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry

Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an

indication of the maximum number of devices allowed to be connected to a telephone interface.

The termination on an interface may consist of any combination of devices subject only to the

requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

Appendix

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital

device under Part 15 of the Federal Communications Commission (FCC) rules.

These requirements are intended to provide reasonable protection against harmful interference

in a residential installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not

occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept

any interference received, including interference that may cause undesired operation. Privacy of

communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency

energy that can be safely absorbed by a user or bystander according to the intended usage

of the product. This product has been tested and found to comply with the FCC criteria. The

handset may be safely held against the ear of the user. The telephone base shall be installed

and used such that parts of the user’s body other than the hands are maintained at a distance of

approximately 20cm (8 inches) or more.

This Class B digital apparatus complies with Canadian ICES-003.

Appendix

Limited warranty

The AT&T brand is used under license - any repair, replacement or warranty service, and all

questions about this product should be directed to our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial

1 (866) 288-4268.

1. What does this limited warranty cover?

The manufacturer of this AT&T branded product warrants to the holder of a valid proof of

purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales

package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the

following terms and conditions, when installed and used normally and in accordance with the

PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for

products purchased and used in the United States of America and Canada.

2. What will be done if the prODuCT is not free from defects in materials and workmanship

during the limited warranty period (“materially defective prODuCT”)?

During the limited warranty period, the manufacturer’s authorized service representative

repairs or replaces at the manufacturer’s option, without charge, a materially defective

PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished

replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace

it with a new or refurbished PRODUCT of the same or similar design. The manufacturer

retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT,

at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired

or replacement products to you in working condition. You should expect the repair or

replacement to take approximately 30 days.

3. How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of

purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the

terms of this limited warranty, this limited warranty also applies to repaired or replacement

PRODUCT for a period of either (a) 90 days from the date the repaired or replacement

PRODUCT is shipped to you or (b) the time remaining on the original one-year limited

warranty; whichever is longer.

4. What is not covered by this limited warranty?

This limited warranty does not cover:

•

PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,

improper installation, abnormal operation or handling, neglect, inundation, fire, water, or

other liquid intrusion; or

•

PRODUCT that has been damaged due to repair, alteration, or modification by anyone

other than an authorized service representative of the manufacturer; or

PRODUCT to the extent that the problem experienced is caused by signal conditions,

network reliability or cable or antenna systems; or

•

PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or

PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic

serial numbers have been removed, altered or rendered illegible; or

•

PRODUCT purchased, used, serviced, or shipped for repair from outside the United States

of America or Canada, or used for commercial or institutional purposes (including but not

limited to products used for rental purposes); or

•

PRODUCT returned without a valid proof of purchase (see item 6 below); or

Charges for installation or setup, adjustment of customer controls, and installation or

repair of systems outside the unit.

Appendix

Limited warranty

5. How do you get warranty service?

To obtain warranty service in the United States of America, visit

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial

1 (866) 288-4268. NOTE: Before calling for service, please review the user’s

manual. A check of the PRODUCT’s controls and features might save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and

transportation and are responsible for delivery or handling charges incurred in the transport

of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced

PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid.

The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the

PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the

terms of this limited warranty, the manufacturer notifies you and requests that you authorize the

cost of repair prior to any further repair activity. You must pay for the cost of repair and return

shipping costs for the repair of products that are not covered by this limited warranty.

6. What must you return with the prODuCT to get warranty service?

You must:

a. Return the entire original package and contents including the PRODUCT to the service

location along with a description of the malfunction or difficulty; and

b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased

(PRODUCT model) and the date of purchase or receipt; and

c. Provide your name, complete and correct mailing address, and telephone number.

7. Other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer

of this AT&T branded PRODUCT. It supersedes all other written or oral communications

related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.

The warranty exclusively describes all of the manufacturer’s responsibilities regarding the

PRODUCT. There are no other express warranties. No one is authorized to make modifications

to this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also

have other rights that vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and

merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited

to one year from date of purchase. Some states/provinces do not allow limitations on how

long an implied warranty lasts, so the above limitation might not apply to you. In no event

shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar

damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT

or other associated equipment, the cost of substitute equipment, and claims by third parties)

resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or

limitation of incidental or consequential damages, so the above limitation or exclusion might

not apply to you.

please retain your original sales receipt as proof of purchase.

Appendix

Technical specifications

RF frequency band

1921.536MHz — 1928.448MHz

Channels

Operating temperature

32ºF — 122ºF

0ºC — 50ºC

Telephone base voltage

(AC voltage, 60Hz)

96 — 130Vrms

DC6V @ 400mA

2.4 — 3.2VDC

AC6V @ 300mA

Telephone base voltage

(DC adapter output)

Handset voltage

Charger voltage

(AC adapter output)

Operating times*

Talk time (handset): up to 7 hours

Talk time (speakerphone): up to 4 hours

Standby: up to 5 days

*Operating time varies depending on your actual use and the age of battery.

DECT 6.0 digital technology

Telecommunications (DECT) 6.0 is a new frequency band that transmits your

voice across multiple channels. This technology provides superior quality of

voice and sound, high protection against wiretapping and better range than 2.4

GHz and 5.8 GHz phone systems, while not interfering with wireless routers.

Telephone operating range

This cordless telephone operates within the maximum power allowed by

the Federal Communications Commission (FCC). Even so, this handset and

telephone base can communicate over only a certain distance — which can

vary with the locations of the telephone base and handset, the weather, and

the construction of your home or office.

Index

Dial a speed dial number, 32

Dialing options, 36

Dial mode, 14

Alert tones, 54

Alphabetical search, 29

Announcement, 39

Answer a call, 17

Directory, 26–30

Directory storage, 26

DSL filter, 1

Answer an incoming call during an

intercom call, 24

Answering mode, 40

Answering system, 39–42

Area code, 14, 33

Elapsed time, 16

End a call, 17

Flash, 20

Base ringer volume (ringer volume

control), 15

Base volume control, 15, 46

Battery charging, 6

Handset locator, 23

Handset ringer tone (selectable

ringer tone), 11

Battery installation, 5

Handset ringer volume (ringer

volume control), 11

Caller ID, 33

Caller ID history (call log), 34–38

Call intercept, 46

Call screening, 41, 45

Call transfer (intercom transfer), 25

Call waiting, 33

Important safety information, 68

Intercom call (intercom between

handsets), 24

Key tone, 13

Chain dialing, 21

Character chart, 28

Charger installation, 4

Clock, 13

LCD language, 11

Limited warranty, 72

Date and time, 13

Delete all caller ID history, 37

Delete messages, 49

Maintenance, 67

Making a call, 16

Memo, 50

Dial a number from caller ID

history, 37

Memory match, 34

Index

Menu, 10

Message playback, 47–49

Message window displays, 51

Missed (new) calls indicator, 35

Mute, 20

Voicemail, 12

Voice prompts, 45

Volume, 11, 15, 20

Wall mount installation, 7

Number of rings, 41

Pause, 16

Predialing (on-hook dialing), 16

Reasons for missing caller ID

information, 35

Recording time, 45

Redial, 18–19

Remote access, 52

Remote access code, 42

Remote commands, 52

Repeat messages, 48, 52

Ringer tone, 11

Screen icons, 54

Skip messages, 48, 52

Speakerphone switching, 17, 39

Speed dial, 26, 31–32

Tabletop installation, 9

Technical specifications, 74

Temporary ringer silencing, 16

Temporary tone dialing, 21

Troubleshooting, 58

Remote access wallet card

The wallet card below lists the commands needed to control your answering

system from any touch-tone telephone.

Cut along dotted line.

Call your telephone number, then enter

your 2-digit remote access code (preset

to 19).

Action

remote command

Play all messages........................................1

Play new messages.....................................2

Delete the message....................................3 (during message

playback)

Delete all messages................................... 33

Repeat or go back.......................................4

Fold here.

Stop.....................................................................5

Help menu............................................TONE 5

Skip the message.........................................6

Record announcement...................TONE 7

Turn system on or off................................0

End remote access call.............................8 (or hang up)

EL52201/EL52251/EL52301/EL52351/EL52401/EL52501 DECT 6.0

cordless telephone/answering system with caller ID/call waiting

the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219. Printed in China.

www.telephones.att.com

AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219.

Printed in China. Issue 5 AT&T 06/11.

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