Toshiba Strata AirLink Integrated Wireless Handset User Manual

Telecommunication Systems Division

Integrated Wireless Handset

User Guide

May 1999

Contents

Introduction

Organization...................................................................................................................... vii

Conventions ..................................................................................................................... viii

Related Documents ..............................................................................................................x

Chapter 1 – The Grand Tour

Handset ................................................................................................................................2

Buttons .................................................................................................................................5

Fixed .................................................................................................................................5

Flexible .............................................................................................................................5

Line...................................................................................................................................5

Directory Number [DN] ...................................................................................................5

Primary Directory Number [PDN] ...................................................................................5

Secondary Directory Number [SDN] ...............................................................................6

Phantom Directory Number [PhDN]................................................................................6

Liquid Crystal Display.........................................................................................................6

Volume Controls..................................................................................................................6

Charger Base........................................................................................................................7

Battery..................................................................................................................................8

Chapter 2 – Installation

Step 1: Select Location .....................................................................................................11

Step 2: Charge Batteries for First Time ............................................................................12

Step 3: Verify Call Ringing Patterns.................................................................................13

Step 4: Verify System/Handset IDs ..................................................................................13

Strata AirLink Integrated Wireless Handset 5/99

Contents

Chapter 3 - Handset Operation

Chapter 3 – Handset Operation

Powering On and Off.........................................................................................................15

Making Calls......................................................................................................................16

Receiving Calls..................................................................................................................16

Menu Options.....................................................................................................................17

Auto Answer (7 + FCN) .................................................................................................18

Change Idle Message (13 + FCN) ..................................................................................18

Click Volume (4 + FCN)................................................................................................19

Delete Last Number Dialed (12 + FCN) ........................................................................20

Display Contrast (8 + FCN)............................................................................................20

Display Test Option (9 + FCN) ......................................................................................21

Ringer Type (2 + FCN) ..................................................................................................21

Ringer Volume (3 + FCN)..............................................................................................22

Time Format (6 + FCN)..................................................................................................22

Using the Hookswitch........................................................................................................23

Adjusting Volume..............................................................................................................23

Mute ...................................................................................................................................24

Lock/Unlock the Dial Pad..................................................................................................24

Speed Dial..........................................................................................................................25

Chapter 4 – Digital Features

Account Code Calls ...........................................................................................................32

Forced Account Codes....................................................................................................32

Voluntary Account Codes...............................................................................................32

Verified Account Codes .................................................................................................33

Emergency Override of Forced Account Code Dialing .................................................33

Attendant Console Calling.................................................................................................34

Automatic Busy Redial (ABR) ..........................................................................................34

Automatic Callback (ACB)................................................................................................35

Automatic Hold..................................................................................................................37

Call Forward (CF)..............................................................................................................38

Call Forward Modes .......................................................................................................38

Using Call Forward Buttons...........................................................................................39

Using Access Codes .......................................................................................................39

Strata AirLink Integrated Wireless Handset 5/99

Contents

Chapter 4 - Digital Features

Call Forward–All Calls...................................................................................................40

Call Forward–Busy.........................................................................................................40

Call Forward–No Answer...............................................................................................41

Call Forward–Busy/No Answer .....................................................................................43

Call Forward–Fixed........................................................................................................44

Call Forward–External....................................................................................................44

Call Hold............................................................................................................................46

Call Park Orbits..................................................................................................................46

Call Pickup.........................................................................................................................49

Call Waiting.......................................................................................................................52

Caller ID.............................................................................................................................52

Conference Calls................................................................................................................53

Direct Inward System Access (DISA) ...............................................................................53

Do Not Disturb...................................................................................................................55

Door Lock ..........................................................................................................................55

Door Phones.......................................................................................................................55

DTMF Tones......................................................................................................................56

ISDN Calling .....................................................................................................................56

Message Waiting................................................................................................................57

Override Calls ....................................................................................................................59

Executive Override.........................................................................................................60

Privacy Override.............................................................................................................61

Toll Restriction Override................................................................................................61

Paging Announcements .....................................................................................................62

All Call Page...................................................................................................................62

Release and Answer...........................................................................................................62

Saved Number Redial ........................................................................................................63

Speed Dial..........................................................................................................................64

Tone/Pulse Dialing.............................................................................................................66

Two CO Line Connection (Tandem) .................................................................................66

Transferring Calls ..............................................................................................................69

Transferring with Camp-on ............................................................................................69

Strata AirLink Integrated Wireless Handset 5/99

iii

Contents

Chapter 5 - Standard Features

Toshiba Voice Mail Integration.........................................................................................70

Voice Mail Identification Code ......................................................................................70

Message Retrieval...........................................................................................................71

Call Forward to Voice Systems......................................................................................72

Chapter 5 – Standard Features

Account Code Calls ...........................................................................................................76

Forced Account Codes....................................................................................................76

Voluntary Account Codes...............................................................................................76

Verified Account Codes .................................................................................................77

Emergency Override of Forced Account Code Dialing .................................................77

Attendant Console Calling.................................................................................................78

Automatic Busy Redial......................................................................................................78

Automatic Callback (ACB)................................................................................................79

Call Forward ......................................................................................................................80

Call Forward Modes .......................................................................................................81

Call Forward–All Calls...................................................................................................82

Call Forward–Busy.........................................................................................................82

Call Forward–No Answer...............................................................................................83

Call Forward–Busy/No Answer .....................................................................................84

Call Forward–External....................................................................................................85

Call Hold............................................................................................................................86

Call Park Orbits..................................................................................................................87

Call Pickup.........................................................................................................................89

CO Line Queuing...............................................................................................................91

Conference Calls................................................................................................................92

CO Line Connection (Tandem) .........................................................................................93

Direct Inward System Access (DISA) ...............................................................................93

Door Phones.......................................................................................................................96

Emergency Ringdown........................................................................................................96

ISDN Calling .....................................................................................................................97

Message Waiting................................................................................................................97

Override Calls ....................................................................................................................98

Executive Override.........................................................................................................99

Paging Announcements ...................................................................................................100

Strata AirLink Integrated Wireless Handset 5/99

Contents

Chapter 5 - Standard Features

Repeat Last Number Dialed.............................................................................................100

Speed Dial........................................................................................................................100

Transferring Calls ............................................................................................................101

Transferring with Camp-on ..........................................................................................101

Toshiba Voice Mail Integration.......................................................................................102

Call Forward to Voice Systems....................................................................................102

Voice Mail Identification Code ....................................................................................103

Message Retrieval.........................................................................................................104

Appendix

Handset Specifications.....................................................................................................106

Troubleshooting ...............................................................................................................107

Access Codes ...................................................................................................................109

CO Line Access Codes.................................................................................................109

Feature Codes ...............................................................................................................110

Paging Access Codes....................................................................................................112

Index.....................................................................................................................................113

Strata AirLink Integrated Wireless Handset 5/99

Contents

Chapter 5 - Standard Features

Strata AirLink Integrated Wireless Handset 5/99

Introduction

This guide describes the features and operation of the Strata AirLink™ Integrated

Wireless handset in Strata DK systems and many non-Toshiba systems. The Strata DK

systems that support the handset are:

♦

DK16e/DK16

DK40i/DK40

DK424/DK280 (Release 3.0 or higher)

If you have a non-Toshiba system, see your System Administrator for more

information.

Organization

♦

Chapter 1 – The Grand Tour describes the features associated with the wireless

handset and includes buttons and icons, Charger Base and its Light Emitting

Diodes (LEDs), and tips for increasing battery life.

♦

Chapter 2 – Installation covers selecting the right location for your handset,

charging the batteries, and verifying the IDs of the handset.

Chapter 3 – Handset Operation describes handset features, including changing

the idle message, speed dial calling by number or name, and using feature access

codes.

Strata AirLink Integrated Wireless Handset 5/99

vii

Introduction

Conventions

€

Chapter 4 – Digital Features describes how the system features work with your

handset, such as Call Forward, Message Waiting, and Paging.

Chapter 5 – Standard Features describes how the system features work with

your handset in the standard interface wireless system.

Appendix contains handset specifications, troubleshooting techniques, and

feature access codes.

Conventions

Convention

Description

Elaborates specific items or references other

information. Within some tables, general notes apply

to the entire table and numbered notes apply to

specific items.

Note

Calls attention to important instructions or

information.

Important!

CAUTION!

Advises you that hardware, software applications, or

data could be damaged if the instructions are not

followed closely.

Alerts you when the given task could cause personal

injury or death

WARNING!

[DN]

Represents any Directory Number button, also known

as an extension or intercom number.

Represents any Primary Directory Number button (the

extension number for the telephone).

[PDN]

Represents any Secondary appearance of a PDN. A

PDN which appears on another telephone is

considered an SDN.

[SDN]

viii

Strata AirLink Integrated Wireless Handset 5/99

Introduction

Conventions

Convention

Description

Represents any Phantom Directory Number button (an

additional DN).

[PhDN]

Represents the pre-programmed digital handset

buttons 4~9. This is not applicable to the analog

handset.

[B]

$ULDO#%ROG

Courier

“Type”

Represents telephone buttons.

Shows a computer keyboard entry or screen display.

Indicates entry of a string of text.

Indicates entry of a single key. For example: Type

progthen press Enter.

“Press”

Plus (+)

Tilde (~)

Shows a multiple PC keyboard or phone button entry.

Entries without spaces between them show a

simultaneous entry. Example: Esc + Enter. Entries

with spaces between them show a sequential entry.

Example: # + 5.

Means “through.” Example: 350 ~ 640 Hz frequency

range.

➤

Denotes the step in a one-step procedure.

Denotes a procedure.

➤

Grey words within the printed text denote cross-

references. In the electronic version of this document

(Strata DK Library CD-ROM or FYI Internet

See Figure 10

download), cross-references appear in blue hypertext.

Strata AirLink Integrated Wireless Handset 5/99

Introduction

Related Documents

Some documents listed here may appear in different versions on the CD-ROM, FYI,

or in print. To compare and find the most current version, check the document title

page.

You can find additional information about the Strata AirLink wireless handset and

Strata DK systems in the following documents:

♦

Strata AirLink Integrated Wireless Handset Quick Reference Guide

Strata DK Feature Description Manual

Strata DK Installation and Maintenance Manual – Chapter 16 (Strata AirLink

Systems)

For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all Strata

DK and Strata AirLink documentation and enables you to view, print, and download

current publications.

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Your Strata AirLink Integrated Wireless handset brings mobility and productivity to

the office environment. Greater call access cuts down on “telephone tag” delays,

and its compact design makes it easy to take with you.

The wireless handset provides reliability, long life, and outstanding performance. It

has unsurpassed range, clarity, and fully secured communications using proprietary

voice scrambling technology. It operates in the range of 1.9 GHz Unlicensed

Personal Communication Service (UPCS) and represents state-of-the-art design and

engineering.

It has the following features:

€

12 handset volume adjustments (plus silent), 8 ring levels, and a lockable dial

pad

Access to eight separate telephone systems, enabling movement from building

to building, system to system

70 internal Speed Dial (SD) memory locations with maximums of 8 characters

for names and 30 characters for numbers, so that you can SD by name or code

If your wireless system interfaces to a Strata DK system, you can easily access

many system features, such as Call Forwarding, Call Pickup, and Redial by using

)/6+ or )&1 + pre-programmed buttons 4~9.

See Chapter 3 – Handset Operation on Page 15, Chapter 4 – Digital Features on

Page 31, and Chapter 5 – Standard Features on Page 75 for more information.

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Handset

Your wireless handset (shown

at right) stores up to eight

system and handset IDs that are

configured by your System

Administrator.

Idle Message

Date

The handset has a two-line

Liquid Crystal Display (LCD)

that shows alphanumeric

information, including the idle

message, date, call duration,

icons and specific call activity.

Time/Call Duration

Icon Display Area

Volume/Scroll Buttons

PWR

END

CALL

Table 1 briefly describes the

functions of the LCD fields,

icons, and the fixed buttons.

Scroll/Lock Buttons

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Handset

Table 1 LCD Fields, Fixed Buttons, and Icons Descriptions

Handset

Description

Idle Message Area

Date

Displays an idle message.

Displays the current date.

LCD Fields

Time/Call Duration

Displays the call duration and current time.

Displays icons that represent different battery and

handset conditions.

Icon Display Area

3:5

Turns the power On and Off.

)/6+

Performs hookflash functions in analog systems only.

Activates the handset menu options and enables

features with the use of other buttons; for example,

Call Forward, Transfer, Speed Dial, and Conference.

)&1

Increases listening volume and scrolls forward through

menu options.

▲

Decreases listening volume and scrolls backward

through menu options.

▼

Fixed

Buttons

Stores Speed Dial numbers/names and the idle

message.

672

5&/

Recalls numbers stored in memory.

$%&

&$//

Toggles handset between alpha and numeric modes.

Places the handset off-hook to enable calling.

Places the handset on-hook and exits from 5&/,

(1'

&/5

)&1, 672, and $%& modes.

Erases one or more digits in the display.

Scrolls backwards through the Speed Dial list.

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Handset

Table 1 LCD Fields, Fixed Buttons, and Icons Descriptions (continued)

Handset

Description

Scrolls forward through the Speed Dial list and locks/

unlocks the dial pad.

&Æ

Fixed

Buttons

(continued)

)&1+4

)&1+5

)&1+6

Places calls on Hold.

Conferences or transfers calls.

Retrieves messages.

Indicates off-hook or ringing.

Indicates battery strength—one bar is low and four is

high.

Indicates the currently configured ring volume.

Indicates the alpha mode—for entering displayed

letters in memory.

ABC

Icons

Indicates signal strength—one bar is low and four is

high.

Indicates a message waiting.

Indicates that your handset is forwarded.

1. Available in Strata DK systems only.

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Buttons

If your handset interfaces to the Strata DK telephone system using a digital port, the

handset buttons have special capabilities as discussed in the following paragraphs. If

it does not or you are interfaced to a non-Toshiba system, the handset does not have

these capabilities.

Fixed

The handset buttons, 1~3, are fixed as Hold (FCN + 1), Conference/Transfer (FCN

+ 2), and Message Waiting (FCN + 3).

Flexible

The handset buttons, 4~9, are assigned in programming to system features by the

System Administrator. The buttons can also be used as [DNs], [PhDNs], and

[SDNs] or CO lines.

Line

In Strata DK systems, line buttons enable you to directly access outside Central

Office (CO) lines. You can have a handset flexible button (4~9) assigned as /LQH. If

your handset does not have /LQH, and you want to access outside CO lines, use the

access codes listed in Table 9 on Page 109.

Directory Number [DN]

The [DN] buttons consist of [PDNs], [SDNs], and [PhDNs] that are your extension

or intercom number. You can have multiple [DN] buttons on your handset, including

[DNs] belonging to a secondary handset [SDNs].

Primary Directory Number [PDN]

You can have up to four [PDNs] and set the Call Forward and Voice Mail ID

(VMID) code on [PDNs].

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Liquid Crystal Display

Secondary Directory Number [SDN]

The [PDN] of another extension that appears on your handset is an [SDN]. You

cannot set Call Forward or a VMID code for [SDNs] on your handset.

Phantom Directory Number [PhDN]

You can have up to four [PhDNs] dedicated to a station or shared by a group of

stations (for example, as a common telephone number for an entire department).

You can only set the Call Forward and VMID code for [PhDNs] that are owned by

your handset. You can have a separate Message Waiting button and mailbox for up

to four [PhDNs] on your handset.

Liquid Crystal Display

The 18-character LCD gives you essential call information,

handset status, and the current time. When you are on a call,

it gives you up-to-the-minute call-duration time. All

displays are updated automatically as call processing

C F - A 2 0 1

J A N 0 1 T U E

1 2 : 1 5

proceeds or handset status changes.

Volume Controls

Your handset has volume increase (▲) and decrease ( ▼) buttons for controlling the

ring and button (“key click”) volume levels. See “Click Volume (4 + FCN)”on Page

19 and “Ringer Volume (3 + FCN)”on Page 22 for more information.

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Charger Base

The handset comes with a Charger

Base (shown at right) that has front and

rear slots.

The front slot functions as a cradle for

the handset and a charger for the

handset battery. It provides rapid

charging only.

Battery LED

Handset LED

The rear slot is for a spare battery and

automatically discharges when it

detects that discharging is necessary.

2959

The LEDs indicate battery charging

status. The LEDs flash and use the colors red, green, and amber to indicate different

conditions (shown in Table 2). See “Troubleshooting”on Page 107 for more

information.

Table 2 LED Indicators

Color

State

Description

Steady

Rapid charging.

Red

Internal battery fault. Try charging the battery again. If

the problem persists, replace it.

Flashing

Steady

Battery is charged.

Green

Flashing

Battery is charged, but check standby/talk time.

Charger is evaluating the battery status or waiting for

the battery to finish charging.

Steady

Amber

Flashing

Short circuit or over-discharged battery.

Battery is discharging.

Amber/Green

Alternate Flashing

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Battery

The handset uses one Nickel Metal Hydride (NiMH) battery. When fully charged it

provides up to 4 hours of talk and 40 hours of standby time.

➤ To charge the battery

Return the handset to the Charger Base.

Important! The battery must charge for two continuous hours to operate

properly.

➤ To discharge the handset or spare battery

1. Insert the spare

If the LED alternates between green and amber,

battery in the rear slot leave the battery in the Charger Base to complete

of the Charger Base

discharging.

After the discharge cycle completes, the LED

changes to steady red which indicates rapid

charging is in progress.

...or the handset with

its battery in the front

slot.

2. When the LED

changes to steady

green, remove the

spare battery and

handset from the

Charger Base.

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Battery

Removing and Re-installing the Battery

CAUTION! If you have to remove the battery, turn off the power first. This

saves your menu changes and Speed Dial (SD) additions since the

last time you turned on the power.

➤ To remove the battery

1. Press the battery release in the direction

of the arrow (shown at right).

2. Lift out the battery.

3019

Battery Release

➤ To re-install the battery

Handset without Battery

1. Fit the battery notches into the base

of the handset (shown at right).

2. Snap the upper part of the battery into

the handset.

Handset Battery

3020

Notches

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

Battery

Strata AirLink Integrated Wireless Handset 5/99

Installation

This chapter describes installation procedures and how to charge the handset

batteries.

Important! The Strata AirLink Wireless System must be programmed before the

handset operates.

Step 1: Select Location

1. Select a location for your handset and Charger Base. Avoid excessive heat or

humidity.

2. Place the handset and charger on a desk or tabletop near a standard 120V AC

outlet.

3. Keep the handset away from sources of electrical noise (motors, fluorescent

lighting, etc.)

Strata AirLink Integrated Wireless Handset 5/99

Installation

Battery

Step 2: Charge Batteries for First Time

1. Remove the handset carrying case, if it has

one.

2. Make sure the power is off.

FCN

ABC

FLSH

RCL

PWR

3. Insert the handset (battery in it) in the front

slot of the charger (shown at upper right).

CLR

END

CALL

3^DEF

6^MNO

WXYZ

ABC

JKL

The Handset LED changes to amber and

then to red, indicating rapid charging.

TUV

7^PQRS

Note If you place a fully charged battery in

the charger, it detects the full charge

and cancels rapid charging. The

Handset LED changes to amber, red,

and then green.

3911

4. If you have a spare battery, insert it in the

Handset LED

rear slot of the handset charger (shown at

lower right).

The Battery LED changes to amber while

waiting for the handset to finish charging

or alternates between green and amber,

indicating discharge is in progress.

5. Remove the handset or spare battery when

the LEDs change to a steady green.

The steady green LED indicates a fully

charged battery. The charger switches to a

“trickle charge” until you remove the

handset or spare battery.

3912

Battery LED

Strata AirLink Integrated Wireless Handset 5/99

Installation

Battery

Important! Do not use the battery before it has completed the rapid charge cycle,

even if the handset battery icon displays full strength. The battery

must charge for two continuous hours. Reduced talk/standby time

result under these conditions.

Step 3: Verify Call Ringing Patterns

Your handset ringing pattern is set in system programming. Some systems use the

internal call ring pattern for incoming outside calls – one second on, three seconds

off. A distinct outside call ring pattern is available – 0.4 seconds on, 0.2 seconds off,

0.4 seconds on, three seconds off.

Step 4: Verify System/Handset IDs

Your System Administrator programs one or more system IDs into your handset.

This enables you to roam or handoff calls in one or more telephone systems. See

your System Administrator to program additional system IDs into your handset.

Strata AirLink Integrated Wireless Handset 5/99

Installation

Battery

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

This chapter describes handset operation, including powering on and off, menu

functionality, and SD. Your handset can be configured for digital or standard

operation. See Chapter 4 - Digital Features and Chapter 5 - Standard Features for

features specific to each handset.

Powering On and Off

Press 3:5 (toggles

on or off).

The handset beeps.

T O S H I B A

_ 1 _ D E C _ 9 8

1 2 : 1 5

Note Strata DK system time appears shortly after

the handset is first powered on.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Making Calls

You can make calls outside the telephone system by dialing direct or using CO Line

Access Codes. See “CO Line Access Codes”on Page 109 for more information.

➤ To make an internal call

Enter a telephone

number and press

&$//

C A L L I N G

0 0 0 1 5

If the called number is

forwarded, this displays:

C A L L F O R W

A R D T O

0 0 0 2 5

Then, the Call Forward

destination number [210]

displays.

T A L K T O

2 1 0

0 0 0 2 5

...or press &$// first You hear dial tone and your call is connected.

and the telephone

number.

Receiving Calls

Press &$//.

The call connects.

Note Auto Answer mode connects to a call without

pressing &$//.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Menu Options

The handset must be idle to use its own menu. Table 2 describes each option.

➤ To access menu options

1. Press )&1 + ▲

The LCD scrolls backward through menu options

13~1.

...or )&1 + ▼.

It scrolls forward through menu options 1~13 .

2. Press )&1 again

when the desired

option displays.

Important! You must turn the power off first or all

menu changes, except to the idle

message, are lost if you remove the

handset battery.

Table 3

Menu Options

Press

Option

Sets Ringer Type

5#.#)&1

6#.#)&1

7#.#)&1

9#.#)&1

:#.#)&1

;#.#)&1

<#.#)&1

44#.#)&1

45#.#)&1

46#.#)&1

Sets Ringer Volume

Adjusts Button Beep Volume

Sets Time Format

Turns Auto Answer On/Off

Sets Display Contrast

Tests Icon Display

Deletes All SD Numbers

Deletes Last Number Dialed

Changes Idle Message

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Menu Options

Auto Answer (: )&1)

1. Press )&1 + ▼

A U T O

A N S W E R

(seven times)

...or : + )&1.

f n : 0 7

2. Press )&1 to toggle

Note When a call comes in,

you only hear a

A U T O A N S R

O N

“click,” similar to the

click you hear when

you press a button.

f n : 0 7

...or toggle off.

A U T O A N S R

O F F

f n : 0 7

3. Press (1'.

Clears the display and saves the last selected value.

Change Idle Message (46 )&1,

Important! Do not use the full 18 characters because the date displays also.

1. Press )&1 + ▼ (13

C H A N G E

I D L E M S G

times)

...or 46 + )&1.

f n : 1 3

2. Press )&1#again.

The handset changes to

alpha mode and displays the

“ABC” icon. The current

message displays.

f n : 1 3

A B C

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Menu Options

3. Press the characters

or numbers for a new

message.

See Table 4 for more information.

4. Press 672 + (1'.

The new idle message is stored in memory.

Table 4

Special Characters

Press

Result

–

&Æ

space

zero

Click Volume (7 )&1,

1. Press )&1 + ▼(four

K E Y C L I C K

V O L U M E

times)

...or 7 + )&1.

f n : 0 4

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Menu Options

2. Press )&1#again.

You hear levels of beeper

volume or this displays:

K E Y C L I C K

S I L E N T

f n : 0 4

Note Your choices are

VOL1~3 and silent.

3. Press (1'.

Clears the display and saves the last selected value.

Delete Last Number Dialed (45 )&1)

1. Press )&1 and ▼

D E L L A S T

(12 times)

D I A L E D

...or 45 + )&1.

f n : 1 2

2. Press )&1 again.

P R E S S F C N

T O D E L E T E

f n : 1 2

3. Press )&1 once

If you confirm, the Last Dialed Number (LDN) is

deleted.

more to confirm

...or (1' to cancel.

Returns you to the idle message.

4. Press (1'.

Clears the display and returns you to the idle

message.

Display Contrast (; )&1,

1. Press )&1 + ▼

D I S P L A Y

C O N T R A S T

(eight times)

...or ; + )&1.

f n : 0 8

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Menu Options

2. Press )&1 until the

contrast that you

There are seven types of

contrast available.

C O N T R A S T

T Y P E

want is visible.

f n : 0 8

3. Press (1'.

Clears the display and saves the last selected value.

Display Test Option (< )&1,

1. Press )&1 + ▼(nine

D I S P T E S T

O P T I O N

times)

...or < + )&1.

f n : 0 9

2. Press )&1 again to

When the test is off, this

toggle the test on and displays:

P R E S S F C N

F O R T E S T

off.

When the test is on, all icons

display and the

f n : 0 9

alphanumeric area fills with

boxes.

3. Press (1'.

Clears the display and saves the last selected value.

Ringer Type (5 )&1,

1. Press )&1 + ▼

R I N G T Y P E

O P T I O N

(twice)

...or 5 + )&1.

f n : 0 2

2. Press )&1 again.

You hear the chosen ringer type (1~8).

3. Press (1'.

Clears the display and saves the last selected value.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Menu Options

Ringer Volume (6 )&1,

1. Press )&1 + ▼

R I N G E R

V O L U M E

(three times)

...or 6 + )&1.

f n : 0 3

2. Press )&1 again.

You hear levels of ringer or

this displays:

R I N G E R

S I L E N T

f n : 0 3

3. Press (1'.

Clears the display and saves the last selected value.

Time Format (9 )&1,

1. Press )&1 + ▼(six

T I M E

F O R M A T

times)

...or 9 + )&1.

f n : 0 6

2. Press )&1 again.

3. Press )&1 again.

4. Press (1'.

Your format or 12H OR 24H displays.

The values are toggled between 12H and 24H.

Clears the display and saves the last selected value.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Using the Hookswitch

Note This feature is only available to handsets that use the BSIA interface to

Strata DK systems.

The ordinary telephone hookswitch is located in the handset cradle of your

telephone. Your handset has a special button that acts as a hookswitch ()/6+).

➤ To use the hookswitch during a call

Press )/6+.

You hear dial tone.

➤ To flash a CO line

1. Press )/6+ + &78

You hear dial tone.

2. Press#BBBBBBB.

Note The access code depends on the Centrex or

PBX that you have. Check with your System

Administrator.

3. Enter a Centrex or

PBX feature access

code or extension

number.

See Appendix on Page 105 for more information.

Adjusting Volume

You have 12 volume settings that adjust the calling party voice level.

▲

Press

...or ▼ until you reach the level you want.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Mute

There are two types of mute—voice and ringer. Voice mute temporarily disconnects

the handset microphone and the other party cannot hear you. Ring mute temporarily

disconnects the ringer during an incoming call without affecting the call.

➤ To mute your voice while in conversation

▼

Press and hold for about one second. This displays:

➤ To mute the ringer of an incoming call

M U T E

Press &/5.

➤ To cancel the mute feature

▲

Press

Lock/Unlock the Dial Pad

You can lock/unlock the dial pad to avoid the accidental pressing of the buttons. The

handset must be idle.

Note You cannot use any buttons except 3:5 when the dial pad is locked. The

dial pad automatically unlocks when you receive an incoming call and then

relocks again when the call ends.

➤ To lock the dial pad

Press and hold & .

➤ To unlock the key pad

Press and hold &

...or turn off the power.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Speed Dial

Your handset stores 70 SD numbers internally—10 are dialed by pressing 1 button.

You can also assign SD memory locations or names. If a number or name is longer

than 18 digits, it scrolls to the next LCD line.

Important! Turn the handset power off before removing the battery or all SD

numbers are lost.

➤ To find the available memory locations

1. Press#&Æ + 5&/.

FULL: is the number of used

locations, and FREE: is the

number of available

locations.

F U L L : 0 0

F R E E : 7 0

1 2 : 1 5

2. Wait

The idle message displays.

...or press (1'.

➤ To store a SD number

1. Enter a telephone

number and press

672.

A default SD location (10)

displays.

S T O R E A T

M E : 1 0 ?

1 2 : 1 5

2. Input the location that

you want.

3. Press 672 again.

S T O R E D !

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Speed Dial

➤ To cancel storing a number

Press (1'.

➤ To edit stored SD numbers

1. Enter a memory

location and press

5&/

...or 5&/ + ▲, ▼,

& Æ, or Å to search

for the number.

2. Press &/5.

The number is deleted

character by character.

0 2

E D : I T

3. Enter the new digits

and press 672.

➤ To cancel the editing process at anytime

Press (1'.

➤ To SD using buttons 0~9

1. Press and hold 3~<.

The number stored for that

button dials and displays.

8 5 3 1 2 1 2

1 2 : 1 5

2. Release the button.

The call connects.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Speed Dial

➤ To SD using memory locations 10~69

1. Dial a memory

8 5 3 1 2 1 2

1 2 : 1 5

location (43~9<).

2. Press 5&/ + &$//.

Note Reserve memory locations 0~69 for your

most frequently called numbers.

➤ To scroll memory locations for SD numbers

1. Press 5&/.

The name and the first nine

digits of the number

displays.

R E C A L L

L O C A T I O N

1 2 : 1 5

2. Press ▲ or ▼to

Each SD number displays.

The displayed number rings.

...or &Æ

...or Å.

3. Press &$//.

➤ To program a pause

1. Press and hold Å.

P R G R M M D

1 2 : 1 5

2. Enter 3a<, , and &. A one-second pause is programmed.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Speed Dial

➤ To enter a “wait”

1. Press &$//.

You can continue dialing.

2. Press and hold & Æ.

1 2 : 1 5

➤ To delete one stored number

1. Enter a memory

location and press

5&/

...or 5&/ + ▲, ▼,

The handset searches memory.

& Æ, or Å.

2. Press &/5.

You are prompted to

confirm the deletion.

J O H N 0 1

D E L E T E ?

1 2 : 1 5

3. Press &/5 again

The number/name is deleted.

...or (1' to cancel.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Speed Dial

➤ To delete all numbers

1. Press )&1 + ▼until

D E L A L L

S P E E D D I A L

the message at right

displays

1 2 : 1 5

...or (in idle mode),

44 + )&1.

2. Press )&1.

P R E S S F C N

T O D E L

1 2 : 1 5

3. Press )&1 again

All SD numbers/names are

deleted, and this displays:

S P E E D D I A L

D E L E T E D

...or (1' to cancel.

1 2 : 1 5

4. Press (1' again to

exit.

To familiarize yourself with the features of your handset, you need to know how it is

configured. See you System Administrator for specific information.

If you have the handset configured for digital operation, see Chapter 4 – Digital

Features, beginning on Page 31. If you have the handset configured for standard

operation, see Chapter 5 – Standard Features, beginning on Page 75.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Speed Dial

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

This chapter describes Strata AirLink handset features when it is configured to

digital ports in Strata DK16, DK16e, DK40, DK40i, DK280 (Release 3.0 and

higher), and DK424 telephone systems. The handset has many of the same features

as the Digital Telephone (DKT) including Account Codes, Automatic Busy Redial

(ABR), and Call Forward (CF).

Each feature is programmed by your System Administrator to flexible buttons 4~9.

Buttons 1~3 are fixed as Hold (FCN + 1), Conference/Transfer (FCN + 2), and

Message Waiting (FCN + 3).

Note Handset buttons 4~9 are represented in this guide as [B].

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Account Code Calls

Account Codes are used for billing, call tracking, and line restriction applications.

The codes are recorded and printed in a SMDR report.

Forced Account Codes

Forced Account Codes are set in system programming to record outgoing calls only.

When they are set at your station, you are required to enter the code before dialing a

telephone number.

➤ To use a Forced Account Code

1. Press &$//.

You hear dial tone.

2. Enter a CO line

Access Code.

See Table 9 on Page 109.

3. Enter the Forced

Account Code.

You hear dial tone if you have entered a valid

Account Code or busy tone, if invalid.

4. Enter the telephone

number.

Voluntary Account Codes

Voluntary Account Codes are entered anytime after accessing a CO line or during a

call. If you enter the code after accessing a CO line, you are reconnected to the

outside caller or you hear dial tone.

If the system is also set for Verified Account Codes, you must enter that code also

after entering the Voluntary Account Code. If the code is not entered, the call is not

validated for the SMDR report.

An exception is the Voluntary Account Code that changes the Toll Restriction

classification of your station. This code accesses telephone numbers outside your

usual dialing area and must be entered prior to dialing the telephone number.

For example, if your station is restricted to local area calls, you can make out-of-

state calls by using a Voluntary Account Code set in system programming.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Account Code Calls

➤ To use a Voluntary Account Code

1. Press &$//#+

$FFRXQW#&RGH#

()&1 + [B])

You hear dial tone and the CO line is placed on hold.

Note Your conversation is not interrupted.

...or )&1 + 5 + &79# You hear dial tone. You can

E N T E R

A C C O U N T

hear the caller, but they

cannot hear you or the

Account Code entry.

+ Account Code

1 2 : 1 5

Verified Account Codes

Some Strata DK systems verify the entered Forced or Voluntary Codes. These codes

are called Verified Account Codes, and they are entered with the Voluntary Account

Code. See your System Administrator for more information.

Emergency Override of Forced Account Code Dialing

Forced Account Codes are bypassed when emergency numbers, including 911 are

dialed. See your System Administrator for these numbers:

1) 911

Alarm Reset

Your Strata DK system can be connected to a facility alarm system. All telephones

produce a startling tone whenever this alarm is activated.

Press &$// + $ODUP#5HVHW#()&1 + [B]).

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Attendant Console Calling

You can call the Attendant Console using up to three ways, depending upon system

programming.

➤ To call any Attendant Console

Press &$// + 3.

The call rings any Attendant Console and rotates

between the consoles if there is more than one console

is installed.

➤ To call a particular console

Press &$// and dial

the console [DN].

The call rings the console. Your System Administrator

can provide the Attendant Console’s internal numbers.

➤ To make an emergency call to a console

&733

Press &$// +

The In-EMGR LED flashes on all consoles.

Automatic Busy Redial (ABR)

When an outside number is busy, you can activate ABR. Strata DK automatically

redials the number at regular intervals. If the number is still busy, ABR resets and

tries again.

Note This feature may not be supported by some or all of the lines in your

system. See your System Administrator for more information.

ABR is not attempted while your station is busy, but

continues to time-out. A P (pause) displays (shown at right)

before redialing the number.

N O . 2 0 2

P 5 5 5 3 7 0 0

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Automatic Callback (ACB)

➤ To activate ABR

1. Press $XWR#%XV\#

You hear confirmation tone.

A U T O R E D I

A L S E T

5HGLDO ()&1 + [B])

...or )&1 + 5#+ &77.

1 2 : 1 5

2. Press (1'.

Note The system redials, up to 15 times, every 30

or 60 seconds, depending on system

programming.

➤ To answer an ABR call

Press &$// within

30 seconds when

your handset rings.

ABR has already connected to the number.

Note If you do not answer within 30 seconds, you

hear a muted ring for another 30 seconds, then

the call disconnects.

➤ To cancel ABR

Press &$//#+ &77.

Automatic Callback (ACB)

When you reach a busy, Do Not Disturb (DND) station, or a busy line group, you

can have the system automatically call you back. If you have Least Cost Routing

(LCR), the system also redials the station or line group for you. If not, you must

enter the station number again.

Note The access code for ACB depends on system programming. See your

System Administrator for more information.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Automatic Callback (ACB)

➤ To set ACB

Press $XWR#

&DOOEDFN ()&1 +

[B]) + (1'.

You hear two seconds of

dial tone, then busy tone.

A U T O C A L L

B A C K O N

1 2 : 1 5

...or 7+ (1'.

➤ To answer an ACB call

Press &$//.

Your handset rings at a fast

rate. Answer within three

rings or ACB is canceled.

S T

1 5 A C B

1 2 : 1 5

If the ACB was set for a

busy CO Line, the seized

line number displays.

L I N E 4

A C B

1 2 : 1 5

If you hear busy tone after answering, the called

party has already received or originated another call.

ACB is still activated, and you are called again

when the station is available.

➤ To cancel ACB to busy or DND station

Press &$// + &76 +

(1'.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Automatic Hold

You can place your call on hold automatically by pressing an outside line, a [DN], a

[PhDN], or )&1 + 4. You can also switch between calls if your handset and the

Strata DK is programmed for this feature. See your System Administrator for more

information.

➤ To use Automatic Hold

While on a call, press another line, [DN] or [PhDN] to make or receive the new

call. The first call is put on hold, and you are connected to the incoming call.

➤ To switch between calls

1. Press the line, [DN], You are connected to the first held call.

or [PhDN] of the

held call.

2. Press the line, [DN], You are connected to the second call and the first call

or [PhDN] of the

second held call.

is on hold again.

3. Repeat Steps 1~2 to

switch between the

calls.

➤ To retrieve a held call

Press the line, [DN], or [PhDN] + &75

...or )&1 + [B].

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

You can assign CF destinations for each [DN] on your handset (up to one [PDN] and

four [PhDNs]). Each [DN] can be independently set for a different CF feature. CF

must be set before the call is received and has priority over the Station Hunt feature.

If you set CF from a [PDN] or [PhDN]:

€

You must set the CF from your handset.

€

Your handset must be programmed as the owner of the [PDN] or [PhDN].

Note If you hear a re-order tone when following any of the CF steps, your

handset is not the owner of the [PDN]/[PhDN].

If CF is set, the following calls to your station forward (except in CF–External

mode):

€

Internal

Auto Attendant

CO lines calls that ring only at your station

Transferred CO line or station

CO lines that ring more than one station do not forward.

Call Forward Modes

You can set your handset [PDNs] or [PhDNs] for these CF modes:

€

CF–All Calls forwards all calls immediately (your handset does not ring when

called).

€

CF–Busy forwards calls immediately when your station, [PDN], or [PhDN] is

busy or in the DND mode.

Note CF–All Calls, CF–Busy, CF Busy–No Answer, and CF–No Answer can be

set with the touch of one button. See “Feature Access Codes” on Page 110.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

€

CF–No Answer forwards all calls if you fail to answer within a designated time

(set by you when you enable the feature).

CF–Busy/No Answer forwards all calls immediately whenever you are busy, in

the DND mode, or after ringing and you do not answer the call within a

designated time (set by you when you enable the feature).

€

CF–Fixed forwards all internal, private, or DID CO line calls immediately to a

station or voice mail device set in system programming. Your station does not

ring when called and must be assigned with#&DOO#)RUZDUG#WR= ()&1 + [B]) in

system programming.

CF–External forwards new incoming calls directed to your [PDN] to a

destination outside of the system. [PhDNs] assigned to your handset do not call

forward to external destinations. Internal calls and transferred calls to your

[PDN] also do not forward to external destinations.

Only incoming calls over CO lines dedicated to immediately ring your [PDN],

the private CO /LQH ()&1 +[B]), and/or DID line, CF externally. Any of the

other CF modes can be set for your [PDNs] or [PhDNs] simultaneously with

CF–External.

Using Call Forward Buttons

If your digital handset has been programmed for CF buttons ()&1 + [B]), you can

set the following CF features for a [PDN]: &DOO#)UZG#$OO#&DOOV, &DOO#)UZG#

%XV\, &DOO#)UZG#1R#$QVZHU, &DOO#)UZG#%XV\21$QV, &DOO#)RUZDUG#

([WHUQDO, and &DOO#)RUZDUG#WR=#(CF–Fixed feature).

Using Access Codes

If your handset has not been programmed for CF buttons or you are forwarding a

[PhDN], you must use access codes to set the CF feature.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

Call Forward–All Calls

1. Press &$// + &DOO#

)UZG#$OO#&DOOV#

()&1 +#[B])

C A L L F O R W

A R D T O

1 2 : 1 5

...or &$// + [PDN]/ You hear confirmation tone.

[PhDN] + &934.

2. Enter the destination

[DN].

F O R WA R D

T O 2 0 3

1 2 : 1 5

3. Press &DOO#)UZG#$OO# Calls are forwarded to the

T O S H I B A

2 4 M A R 9 9

&DOOV#()&1 +#[B])

stored [DN], in this case

203.

...or (1'#(if access

1 2 : 1 5

code used).

➤ To cancel a CF–All Calls

Press &$// + &DOO#)UZG#$OO#&DOOV ()&1 + [B])

...or &$// + [PDN] + &934 + (1'.

Call Forward–Busy

1. Press &$// + &DOO#

N O . 2 1 0

C F T O

)UZG#%XV\#+)&1 +#

[B])

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

...or &$// + [PDN]/ You hear confirmation tone.

[PhDN] + &935.

2. Enter the destination

[DN].

N 0 . 2 1 0

C F T O 2 0 3

1 2 : 1 5

3. Press &DOO#)UZG#

Calls are forwarded to the

stored [DN], in this case,

203.

T O S H I B A

2 4 M A R 9 9

%XV\#()&1 +#[B])

...or (1' (if access

code used).

1 2 : 1 5

➤ To cancel a Call Forward—Busy

Press &DOO#)UZG#%XV\ ()&1 +#[B]) + (1'

...or &$// + [PDN] + &934 + (1'.

Call Forward–No Answer

1. Press &$// + &DOO#

)UZG#1R#$QVZHU#

()&1 +#[B])

N O . 2 1 0

C F T O

1 2 : 1 5

...or &$// + [PDN]/ You hear confirmation tone.

[PhDN] + &936.

2. Enter the destination

[DN].

N O . 2 1 0

C F T O 2 0 3

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

3. Enter the time delay

The LCD displays the

amount of time entered (16).

1 6 S E C

1 2 : 1 5

(3;a93) seconds.

Note Skip this step if

you do not want to

change the time.

4. Press &DOO#)UZG#1R# Calls are forwarded to the

T O S H I B A

2 4 M A R 9 9

$QVZHU#()&1 +

stored [DN], in the case,

[B])

203.

1 2 : 1 5

...or 5HGLDO#()&1 + Notes

[B]), then (1'#(if

access code was used

in Step 1).

♦

If the DK system is programmed for Announce

Calls, the handset only rings. It does not have a

speaker to announce the call.

♦

Calls do not forward unless the calling party

presses 4 or 5LQJ ()&1 + [B]) to toggle the

handset. It rings first, the forwards.

5. Press & + (1'.

Calls are forwarded to the

stored [DN], in the case,

203.

T O S H I B A

2 4 M A R 9 9

1 2 : 1 5

Note If the DK system is programmed for

Announce Calls, the handset only rings. It

does not have a speaker to announce the call.

➤ To cancel a CF–No Answer

Press &DOO#)UZG#1R#$QVZHU ()&1 + [B]) + (1'

...or &$// + [PDN] + &934 + (1'.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

Call Forward–Busy/No Answer

1. Press &$// + &DOO#

)UZG#%XV\21$QV#

()&1 + [B])

N O . 2 1 0

C F T O

1 2 : 1 5

...or &$// + [PDN]/ You hear confirmation tone.

[PhDN] + &937.

2. Enter the destination

[DN].

N O . 2 1 0

C F T O 2 0 3

1 2 : 1 5

3. Enter the time delay

The LCD displays the

amount of time entered (16).

1 6 S E C

1 2 : 1 5

(3;a93) seconds.

Note Skip this step, if

you do not want to

change the time.

4. Press &DOO#)UZG#

%XV\21$QV#()&1

+ [B])

Calls are forwarded to the stored [DN].

...or 5HGLDO, then

(1' (if access code

used in Step 1).

➤ To cancel a CF–Busy/No Answer

Press &DOO#)UZG#%XV\21$QV ()&1 + [B]) + (1'

...or &$// + [PDN] + &934 + (1'.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

Call Forward–Fixed

1. Press &$// + &DOO#

All calls forward to a station [PDN] or voice mail

device set in system programming.

)UZG#WR=#()&1 +

[B]).

2. Press &DOO#)UZG#WR=

Feature is canceled.

a second time.

Call Forward–External

1. Store the destination

number at Station SD

location code 49.

Notes

♦

Only perform Step 1 the first time CF-External

is set or when you change the destination. It is

not necessary to store the destination each time;

it remains in system memory.

♦

The LCR access code “9” cannot be used.

2. To set CF-External,

press &DOO#)UZG#

([WHUQDO ()&1 +#

[B])

Incoming calls forward to the destination stored at

Station Speed Dial Location 49.

...or the [PDN] +

&9:3.

➤ To cancel a CF–External

Press &DOO#)UZG#([WHUQDO#()&1 + [B])

...or &$// + &9:3 + (1'.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

➤ To change a remote forwarding destination number

If Call Forward-External mode is set at your station, you can change the forwarding

destination from a telephone outside of the system.

1. Call into the Strata

You hear ringback tone signal, then internal dial

DK system over a CO tone for 10 seconds. Try again if you hear busy tone.

line programmed for

DISA.

Note See the System Administrator for DISA

telephone numbers.

2. After you get dial

tone, press &9:3 +

your [PDN].

You hear a confirmation tone.

If a number is not dialed, the system automatically

makes the DISA CO line ring as a normal incoming

call. Then, if the call is not answered within 15

seconds after the ringing starts, it disconnects.

3. Enter the Remote

You hear a confirmation tone. See the System

CF–External security Administrator for the security code that is assigned

code.

to your handset in system programming.

4. Enter the new

destination.

Notes

♦

You can enter an internal number, Voice Mail

number, or a CO line access code + an external

telephone number.

With some systems, you can dial a line group

code instead of a CO line number access code.

(See “CO Line Access Codes”on Page 109 for

access code information.)

5. Press & + (1'.

You hear a confirmation tone.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Hold

Note

Press )&1 + 4.

Caller ID displays the

telephone number or

calling party name if

your Strata DK

H O L D N O .

6 7 5 3

1 2 : 1 5

system has that

capability.

➤ To return to the call on hold

Press &$// + )1&

+ [B] of the [DN],

[PhDN], or CO line

that is on hold.

You are reconnected to the held call. If you do not

return to the held call within a specified time, the

call rings your handset.

If you are busy on another call when the held call

recalls your station, you hear two tone bursts of two

beeps each, three seconds apart. When you end the

second call, the first call rings your station.

The call remains on hold at your station indefinitely.

Call Park Orbits

The Call Park feature holds calls temporarily in an orbit. Anyone can retrieve a call

from the orbit using the same or a different station. There are 20 General Park Orbits

for a Strata DK system and 1 Personal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

€

Hang up and retrieve the parked call at a later time

€

Access a voice paging device to announce the parked call for pickup from

another station

If the parked call is not retrieved within a specified time, the call rings back to your

handset. If you are talking when the parked call recalls, you hear two short beeps

(tones), three seconds apart.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Park Orbits

You can answer the parked recall by putting the new call on hold or end the second

call and answer the parked recall by hanging up. The parked call remains camped

onto your handset until you respond.

➤ To park a call in an orbit

1. Press 3DUN#LQ#2UELW You hear dial tone.

E N T E R

O R B I T N O .

()&1 + [B])

1 2 : 1 5

...or )&1 +#5#+

&665

2. Enter a General Orbit You hear a one second confirmation tone. The call is

Number (<33~<4<)

...or a valid [PDN]

...or <<<.

parked in an orbit, or to an assigned [PDN]. If an

orbit number is busy, enter another number.

The system parks the call on

the lowest vacant orbit

number and displays it.

6 7 9 3 P K

O R B I T 9 0 0

1 2 : 1 5

3. Press (1'.

Once the call is parked, you can make or receive

other calls.

Note If the parked call is

L 2 P K

O R B T 9 0 0

not retrieved within a

specified time, the

call rings back to

1 2 : 1 5

your handset and

displays on the LCD.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Park Orbits

➤ To retrieve a parked call

1. Press &$// + 3DUN# You hear dial tone.

L 2 P K O R B I T

9 0 0

LQ#2UELW ()&1 +

[B])

1 2 : 1 5

...or &665#and enter

the orbit number.

You are reconnected to the parked call.

➤ To park and page a call

1. Press 3DUN#DQG#

H O L D L N 2

E N T E R O R B #

3DJH ()&1 + [B])

1 2 : 1 5

...or &$// + &664.

2. Enter the general

orbit number

The call is parked on the lowest vacant orbit number

or [PDN]. After you enter an orbit number, a short

burst of dial tone prompts you to enter the Page

access code.

(<33~<4<)

...or a valid [PDN]

...or <<<.

The system parks the call on the lowest vacant orbit

number and displays it.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Pickup

3. Enter a [DN] or Page After you enter an orbit

Group or Zone access number, a short burst of dial

H O L D L N 2

9 9 9

code.

tone prompts you to enter

the Page access code.

1 2 : 1 5

The LCD shows the held

line and its orbit number.

H O L D L N 2

L 2 O R B 9 0 0

See Tables 11 and 12 on

Page 112.

1 2 : 1 5

4. Make your

announcement

including the orbit

number.

5. Press (1'.

Call Pickup

You can pick up a call that is ringing at another station or on hold and other types of

calls with the Call Pickup feature. Table 5 describes the functions of each code.

Stations are assigned in system programming to Pickup Groups. As many as 20

groups can be enabled to easily pick up external (new or transferred) or internal calls

that are ringing stations in your group or in other groups. You can belong to more

than one group. See the System Administrator for group assignments.

You can pickup internal calls (station-to-station), Group Pages, and All Call Pages.

If these types of calls occur at the same time, the pickup priority is station-to-station

and then Page calls in the order of occurrence. In some systems this feature can be

applied to pickup All Call Page exclusively.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Pickup

Table 5 Call Pickup Access Codes and Functions

Code

Function

Picks up calls ringing or on hold at specific [PDNs] or

[PhDNs].

&8#.#;;;

Picks up group pages, internal calls, or door telephones

ringing stations.

&63

Picks up external pages.

&68

Picks up ringing CO lines.

Picks up CO lines (1~200) on hold.

&:334~&:533

➤ To use Call Pickup

Press &$// + &8&5

+ [PDN] or [PhDN].

N O . 2 0 4 2 0 0

C A L L 2 0 1

1 2 : 1 5

➤ To use Directed Call Pickup.

1. Press &$// +

'LUHFWHG#3LFNXS

()&1 + [B])

The directed [PDN] is the station that has the

ringing or held call to pick up.

...or &$//#+ &8#+

[DN].

2. Dial the [PDN].

If more than one call is on hold, the call on the

lowest button number is picked up first. Ringing

calls are picked up over held calls as a priority.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Pickup

➤ To pick up a ringing CO line in a tenant system

Press &$// +

'LUHFWHG#3LFNXS#

4~7#()&1 + [B])

You are connected to a incoming CO line call for a

Tenant Group (1~4).

Notes

€

In non-tenant systems, 'LUHFWHG#3LFNXS4#

picks up any ringing CO line.

€

This feature does not pickup held lines or

transferred CO lines that are ringing; use

Directed Call Pickup.

...or &$// +#[DN] +

&8<.

➤ To pick up calls that are ringing in your group

Press &$// +

*URXS#3LFNXS

()&1 + [B])

...or a [DN] +

&8&67. You are

connected to the call.

➤ To pick up calls that are ringing in another group

1. Press &$// + [DN]. You hear dial tone.

2. Enter#&8 + the group You are connected to the call after dialing the group

pickup access code

(&653~&66<).

access code. If the called station belongs to more

than one group, any of the Group Pickup codes

associated with those groups can pick up the call.

Note These group pickup access codes can be

entered into a SD location for easier access.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Waiting

➤ To pickup a page or internal call

1. Press &$//.

You hear dial tone.

2. Enter &8&63.

You are connected to the caller who originated the

internal or page call. The page circuit is released.

Call Waiting

When you are talking, incoming calls are camped onto your station. You must end

the conversation or transfer the call to another station to answer the camped on call.

Press )&1 + 4

The existing call is placed

on hold, and the camped-on

line rings your station.

H O L D

6 7 5 3

1 2 : 1 5

...or if your handset

has the Auto Hold

feature, just press the

assigned [DN].

You are connected to the transferred call.

Note See your System Administrator to find out if

you have Auto Hold.

Caller ID

Your handset can be programmed to display Caller ID names and numbers if the

local telephone company has the capability. See your System Administrator for

more information.

You can also toggle between the name and number by pressing )&1 + ▲ while the

handset is ringing. Otherwise, the call is put on hold and recalls within the allotted

time.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Conference Calls

This feature enables you to add other parties to an existing call. You can conference

up to:

€

Two stations and two CO lines

Three stations and one CO line

Four stations

➤ To make a conference call

1. While on a call, press You hear dial tone.

)&1 + 5.

2. Dial a [DN] or access The number is not conferenced unless the user

a CO line and dial the answers the call. If you receive a busy tone or no

telephone number.

answer, press )&1 + 5 to return to the original call.

3. When the called party All parties are conferenced. If the second call was

answers, press )&1

+ 5.

placed on a [DN] or CO line that appears on your

handset.

4. Repeat the procedure

to add other CO lines

or [DNs], not

exceeding the

maximum number.

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones

(pushbutton dialing) can call into the system on DISA CO lines and dial stations or

outgoing CO lines without going through an attendant or operator.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Direct Inward System Access (DISA)

➤ To make a direct inward station call with DISA

1. From outside the

system, dial the

You hear a ringback tone signal, then an internal dial

tone for 10 seconds.

DISA CO line

telephone number.

If you do not dial within 10 seconds, the system

automatically causes the DISA CO line to ring a

telephone or group of telephones designated in

system programming. Then, if the call is not

answered within 15 seconds after the ringing starts,

it disconnects.

2. When you hear dial

tone, dial a [DN].

You hear ring tone. When the station answers, you

are connected.

If the call is not answered after 6 rings or 24

seconds, (whichever comes first) you hear busy

tone.

3. If you receive busy

tone or want to dial

To call another station after completing a DISA

station call, the internal party must transfer you.

another number while Station and System Page cannot be accessed on

the station is still

DISA calls.

ringing, press .

Repeat Step 2.

➤ To make an outgoing call with DISA

1. From outside the

system, press CALL

+ the DISA CO line

telephone number.

You hear a ringback tone signal, then an internal dial

tone for 10 seconds.

If you do not dial within 10 seconds, the system

automatically rings the DISA CO line as a normal

incoming call. Then, if the call is not answered

within 15 seconds after the ringing starts, it

disconnects.

2. When you hear dial

tone, enter a CO line

or CO line access

code

You hear dial tone. If you do not hear dial tone, you

must also dial a DISA security code.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Do Not Disturb

...or enter a CO line

or CO line access

code + the DISA

security code.

You hear dial tone.

Note See the System Administrator for the DISA

security code number. If the correct code is

not entered, the call disconnects.

Do Not Disturb

If your handset is in DND, CF–Busy, or CF–Busy/No Answer, internal, external and

transferred calls do not ring on it. Calls are forwarded to Voice Mail or another

station if your [PDN] or [PhDN] appears at those stations. You can make calls while

in the DND mode.

Important! There is no warning tone for incoming Executive or Busy Override.

➤ To activate DND

Press &$// + 'R#

1RW#'LVWXUE#()&1

+ [B]).

If a call is ringing, the ringing stops.

Door Lock

Your handset can have up to five Unlock Door buttons that unlock doors in your

facility.

Press &$// + 8QORFN#'RRU#()&1 + [B]). The door unlocks for three or six

seconds (set in system programming).

Door Phones

You can call a door telephone and monitor the immediate area surrounding it. Only

digital and electronic stations can be called by door telephone users, but you can

pick up these calls when they are incoming.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

DTMF Tones

➤ To call and/or monitor a door telephone

1. Press &$//.

You hear dial tone.

2. Enter the door phone

[DN].

N O . 2 0 4

D O O R P H 1 A

1 2 : 1 5

3. If the door phone is

ringing another

You are connected to the door phone.

station, press [DN] +

&8&63.

Note &8&63 access is a system option that cannot

be turned on for your system.

DTMF Tones

Some devices or services require DTMF tones ( and &), such as a Voice Mail

device or computer output service. DTMF tones are automatically enabled on

stations with System Speed Dial (SSD). If you do not have SSD, you must first dial

, & to enable these tones.

This feature disables the SSD during the call, but it is restored when you complete

the call or place it on hold.

While on an outside call, press + &, then send and#&, DTMF tones, and 3~<.

Note This procedure must be repeated on each call.

ISDN Calling

To make outgoing calls using an Integrated Services Digital Network (ISDN)

trunks, you must be an ISDN subscriber and be connected to a Strata DK424 system

with Release 4.0, or higher. ISDN trunks offer faster call connection setup and more

connection circuits.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Message Waiting

Making an ISDN outgoing call is handled automatically with a timer or by you

initiating the ISDN “Start” sequence. The method depends on system programming.

See your System Administrator for more information.

➤ To make an outgoing call to an ISDN trunk

1. Press &$// + ISDN

trunk access code

(8xx)

...or dial 9 for LCR.

2. Press 6WDUW#+)&1 +

The dialed digits are not sent until you press 6WDUW

or until the timer expires.

[B]).

Message Waiting

Your handset has a fixed Message Waiting (MW) button

()&1 + 6) to retrieve messages and a special icon (shown at

right) that displays.

C A L L

1 4 5 - 1 0 5

1 2 : 1 5

If you call a busy station or it does not answer, you can

leave a message waiting indication at the station. The Msg

LED at the called station flashes and the user can call you

back by pressing 0VJ with the flashing LED.

➤ To retrieve messages

1. When you see the

Your message is retrieved.

N O .

C A L L 2 0 3

2 0 4

MW icon displayed,

press &$// + )&1

+ 6.

Note If the MW icon

continues to display,

you have more

1 2 : 1 5

messages—repeat

Step 1 to retrieve

them.

...or &$// + &73;.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Message Waiting

2. You can bypass the

This feature is available for Strata DK40, DK280,

Release 3.1 and higher, and DK424 Release 1 and

and higher.

first message and

listen to the next

message by repeating

Step 1.

3. After receiving the

message, press (1'.

➤ To set a MW indication at another telephone

1. Press &$// + an

Important! If you are calling a standard

internal number.

telephone, it must have a MW lamp.

All Toshiba digital or electronic

telephones have MW lamps.

2. Press )&1 + 6 +

The MW lamp turns on at

station 203.

N O . 2 0 4 I N T

2 0 3 MW S E T

(1'.

1 2 : 1 5

➤ To cancel the MW indication at another telephone

Press &$// + the

called number + :: +

(1'.

The MW indication on the called station turns OFF.

➤ To cancel your MW icon

Press &$// + &73<

+ (1'.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Override Calls

Note The stations indicated in the sample LCDs (203, 204, 205, and 210) are

examples, not handset defaults.

The available override features are:

€

Busy Override – sends muted ring tones to a busy station to indicate that a call

is waiting. The muted ring is programmed for each station as two muted rings

only or continued muted rings until the call is answered. The muted ring can be

sent to the telephone speaker or to the telephone handset/headset and speaker.

€

DND Override – sends a tone to an idle or busy station in the DND mode to

indicate that a call is coming in. Your handset can also be programmed to block

DND Override from other telephones.

Executive Override – enters an established conversation. Your handset can

also be programmed to block Executive Override. The Privacy on Line feature

does not block this feature.

Privacy Override – enters an established call on a private common CO Line

button, except common [DNs] that are always private. Up to two stations can

enter an existing CO line-to-station call (up to three stations can be connected to

a CO line).

You can also use this feature if the station that is already connected to the CO

line is in the Privacy Release mode. Stations with Privacy Release can enable

calling stations to enter their conversations, even if the station entering the

conversation is not programmed for Privacy Override.

Note Privacy Override is blocked by DND.

€

Toll Restriction Override – restricts stations from making toll calls. Each

station is enabled or denied specific area and office codes, long distance

information calls, international calls and/or operator-assisted calls. You can

completely override Toll Restriction at selected stations or you can change the

station Toll Restriction class. The station resumes its normal class at the

conclusion of the call.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Override Calls

Busy Override

Press 5.

A muted tone is heard at the

busy station. The station

number (210) displays.

N O .

2 1 0 B S Y O V R

2 0 3

1 2 : 1 5

Do Not Disturb Override

Press 5.

A tone signal is heard at the

DND station, indicating an

incoming call. The

N O .

2 1 0 D N D O V R

2 0 3

1 2 : 1 5

overridden station number

(210) displays.

If the station you called

denies DND Override, this

displays:

N O . 2 0 3 D N D

O V R D E N Y

1 2 : 1 5

Executive Override

Press 6.

The called parties hear a

tone prior to you entering

the conversation.

N O . 2 0 4

2 1 0 E X E O V R

1 2 : 1 5

The overridden station

[210] displays until the call

ends.

Your number (shown at the

right as 204) displays until

the override disconnects.

N O . 2 1 0

2 0 4 E X E O V R

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Override Calls

Privacy Override

Press &$// + /LQH# Connected parties hear an

N O . 2 0 4

L N 0 3 P R O V R

()&1 + [B]).

optional tone signal before

you are connected. The CO

line [LN03] displays.

1 2 : 1 5

The overridden station LCD

displays the initiating

station number [204].

N O . 2 0 5

2 0 4 P R V O V R

1 2 : 1 5

Toll Restriction Override

1. Access a CO line.

You hear dial tone.

2. Press )&1 + 5 +

You no longer hear dial tone

and your LCD prompts you

to enter a code.

N O . 2 0 5

O V R C O D E

&7:.

1 2 : 1 5

3. Enter the Toll

Restriction Override

code (four digits).

You hear dial tone. For security reasons, the

override codes are only available on a selected basis.

See your System Administrator.

4. Dial a telephone

number.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Paging Announcements

Telephones are assigned to specific page groups in system programming. You can

page Digital and Electronic telephone speakers and external speakers.

➤ To make a page announcement

1. Press &$// + a

You hear dial tone. See Tables 11 and 12 on Page

112 for the access code.

paging access code.

2. Make your

It is recommended that you repeat the

announcement.

announcement at a

normal voice level.

3. Press (1'.

All Call Page

You can make an All Call Page to Digital and Electronic telephones assigned to the

“All Call Page Group.” Stations are assigned in system programming.

➤ To make an All Call Page

1. Press &$// + $OO#

All Call Page telephones are paged, but you cannot

access external page speakers. &6< can also Page

external speakers, depending on system

programming.

&DOO#3DJH ()&1 +

[B])

...or &$// + &6<.

2. Make your

Note It is recommended that you use your normal

announcement

voice level and repeat the page.

3. Press (1'.

Release and Answer

Release and Answer automatically disconnects or transfers a call and answers a new

call using a button, instead of )/6+. When you receive the new call, you hear a

muted, Busy Override, or Camp-on busy tone.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Saved Number Redial

➤ To release an active call and answer an incoming call

Press 5HOHDVH#DQG# Releases the original call and answers the new

$QV#()&1 + [B])

incoming call.

Note You can press )&1#.#4 before 5HOHDVH#

DQG#$QV if you do not wish to release the

original call.

...or )&1 + 5 and

dial a “transfer to”

destination. Then

press 5HOHDVH#DQG#

$QV

Transfers the original call and answers the new call.

...or '66 of a

“transfer to”

destination, then

press 5HOHDVH#DQG#

$QV.

Saved Number Redial

Saved Number Redial stores a dialed telephone/station number and redials the

number with the touch of a button.

➤ To save a telephone number

While on a call (busy, talking, or ringing), press 6DYH#/DVW#1XPEHU#()&1 +

[B]).

➤ To call a saved telephone number

Access a [DN] or CO line, then press 6DYH#/DVW#1XPEHU. The system

automatically dials the saved number.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Speed Dial

Your wireless handset can store 70 SD numbers in its own memory only. For more

information, see “Speed Dial”on Page 25.

Timed Reminders

You can set five separate reminders at your station, at a time (hour and minute) set

by you. A message displays and your handset beeps. You can set the reminder to

occur once or on a daily basis.

➤ To set a timed reminder

1. Press &$// + timed

reminder number

# 6 0 5 T I M E R

S E T

(&938~&93<).

1 2 : 1 5

2. Enter the reminder

time you want.

Use a 24-hour clock format

(HHMM).

# 6 0 5 T I M E R

S E T 0 8 0 0

1 2 : 1 5

3. Press 3 for the

reminder to be

# 6 0 5 T I M E R

S E T 0 8 0 0 1

repeated every day,

or 4 for a one-time

reminder only.

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Speed Dial

4. Enter desired LCD

message station

number (43~4<) or

system number

(93~<<)

# 6 0 5 T I M E R

S T 0 8 0 0 1 1 1

1 2 : 1 5

...or enter 33#if you

do not want the

message displayed

when the time

reminder tone

sounds.

5. Press 5HGLDO#+)&1

The time is recorded in

memory and you should

hear a beeping tone (along

with the displayed message)

for 30 seconds at the set

time.

D A T A

P R G R M D

+ [B]).

1 2 : 1 5

6. To cancel the

beeping/message

prior to 30 seconds,

go off-hook

...or press &$//.

➤ To cancel a Timed Reminder

1. Press &$// +

number of the timed

reminder

You can only cancel one reminder at a time.

The reminder cancels.

(&938~&93<) you

want to cancel.

2. Press 5HGLDO#()&1

+ [B]).

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Tone/Pulse Dialing

With some older COs, calls are made on CO lines that are programmed for rotary

dial pulses. This feature enables you, while on these lines, to switch to tone dial in

order to access remote equipment (such as an answering machine) requiring DTMF

tones.

With ISDN calls, when you press 7RQH#'LDO#6HOHFW ()&1 + [B]), all of the digits

entered after that point are sent with DTMF tones.

➤ To change Tone Dialing

1. Access a CO line.

Although the CO line is programmed for rotary dial

pulses, access the CO line and dial the telephone

number like any other call described in this user

guide.

2. Dial a telephone

number.

3. While on the call,

press 7RQH#'LDO#

6HOHFW#+)&1 +

[B]).

You can send DTMF tones with your dial pad. The

feature is cancelled when the call is completed.

Two CO Line Connection (Tandem)

➤ To connect two outside lines (using a [DN] button)

1. While talking on an

outside call using a

[DN] button, press

)&1 + 5.

You hear dial tone and the call is put on hold.

2. Dial a CO line access If you receive a busy tone or no answer, press [DN]

code and then the

outside telephone

number.

to return to the original connection.

See Table 9 on Page 109—CO Line Access Codes

or ask your System Administrator.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Two CO Line Connection (Tandem)

3. After the called

number answers,

press )&1 + 5.

All parties are conferenced.

4. Press )&1 + 5 again You hear dial tone before

you hang up, and the two

T R K - T R K

N 1 N 2

and (1'.

lines are connected. N1 and

N2 identify the connected

CO lines.

1 2 : 1 5

If the public telephone company provides auto

disconnect, the connection releases automatically

when the parties hang up.

You can also connect two CO lines, so you can drop out of the conversation. On

some telephone systems, both CO /LQH or 3RROHG#/LQH#*US#()&1 + [B]) must

appear on your handset to enable Tandem connections.

➤ To connect two outside lines (using a CO Line button)

1. Press CO /LQH ()&1 You hear dial tone.

+ [B])

...or 3RROHG#/LQH#

*US ()&1 + [B])

and dial a telephone

number.

2. After the party

answers, press )&1

+ 5.

You hear dial tone.

3. Press another CO

/LQH

...or 3RROHG#/LQH#

*US and dial a

telephone number.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Two CO Line Connection (Tandem)

...or on some

It is not necessary to have both CO Line buttons on

your telephone.

systems, you can

press )&1 + 5 and

dial a CO line access

code followed by a

telephone number.

4. After the party

answers, press )&1

+ 5.

5. If you receive a busy

tone or no answer,

return to the original

connection by

pressing the original

Line button.

6. Press )&1 + 5 and

You hear dial tone and the

two lines are connected. N1

and N2 identify the

connected CO lines.

T R K - T R K

N 1 N 2

hang up.

1 2 : 1 5

If the public telephone company provides auto

disconnect, the connection releases automatically

when the parties hang up.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Transferring Calls

You can transfer calls to an idle or busy station. The station can be the [DN] of a

telephone, a Hunt Group Number, or ACD Group [DN].

➤ To transfer a call

1. Press#)&1 + 5.

You hear dial tone.

2. Enter the [DN] of the You hear a single tone.

destination station.

3. Announce the call.

Note If the destination station does not answer or is

busy, your call camps on. You receive a recall

ring (set in system programming) when the

station is available.

4. Press (1'.

Transferring with Camp-on

You can transfer calls to idle or busy [DNs], Hunt Group Numbers, and ACD Group

[DNs]. You cannot transfer (or camp-on) to a [PDN] or [PhDn] if the station is

DND, unless the [PDN] or [PhDN] appears on other stations.

1. While on a call, press You hear internal dial tone.

)&1 + 5.

2. Dial the [DN] where

the call will be

The called station rings. If you hear a single tone,

you can announce the call over the called telephone

speaker.

transferred.

3. If the station is idle,

announce the call and

hang up

...or if the station is

busy or does not

answer, hang up

The call camps onto the called station and a warning

tone is heard.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Toshiba Voice Mail Integration

...or reconnect to the

N O . 2 0 4

transferred line

before it is answered

by pressing )&1 +

C A M P - O N

1 2 : 1 5

If the call is not answered after a specified recall

time set in system programming, camp-on is

cancelled and the transferred call rings your handset

(if you are not talking). If you are talking, you hear

two tone bursts.

This displays (CO line

number and the station

number, 203, of the original

transfer).

H O L D L N 2

R E C A L L 2 0 3

1 2 : 1 5

Toshiba Voice Mail Integration

This section explains how to use your handset for retrieving messages and setting up

CF. For more information, refer to:

€

Stratagy Voice Processing User Guide

Toshiba VP User Guide

€

Voice Mail Identification Code

To forward calls to your message mailbox and ensure that callers hear your personal

greeting, you must store a Voice Mail Identification (VMID) code. You only have to

store the VMID code once. After storing the code, messages are automatically sent

to the Voice Mail unit and directed to your mailbox. Your [PDN] and up to four

[PhDNs] can be independently forwarded.

Note Your handset must be programmed as the owner of a [PhDN] before calls to

the [PhDN] can be forwarded to a voice mailbox number.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Toshiba Voice Mail Integration

➤ To assign or change a VMID

Note The station (203) indicated in the LCD is an example, not a handset default.

1. Press &$// + &989. You hear confirmation tone.

6 5 6

I D

C O D E S E T

Note Once the VMID is

programmed, it

1 2 : 1 5

remains in memory

until you change it.

2. Enter the VMID code Example: for Toshiba Voice

and the voice

Mail systems, enter <4 +

the mailbox number (203).

9 1 2 0 3

1 2 : 1 5

mailbox [DN], plus

any required pauses

(up to 16 characters).

3. Press 5HGLDO#()&1

You hear a confirmation

tone.

D A T A

P R G R M M D

+ [B])

1 2 : 1 5

➤ To cancel the VMID

Press &$// + &989 + 5HGLDO ()&1 + [B]).

Message Retrieval

You can program your handset to automatically retrieve your voice mail messages.

Storing the message retrieval sequence is required only once. It remains in memory

unless cancelled or changed.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Toshiba Voice Mail Integration

➤ To program the message retrieval sequence

1. Press &$// + &98:. You hear a confirmation tone.

2. Enter the voice mail

system code and the

voice mailbox [DN],

plus any required

pauses (up to 16

Example: for Toshiba voice mail systems, enter <5

+ the mailbox number.

characters).

3. Enter your security

code.

By storing your security code, you avoid having to

enter your code every time you access your

mailbox; however, this will also allow anyone to

retrieve your messages from your phone. If a

security code is not desired, do not include it.

4. Press 5HGLDO#()&1# You hear confirmation tone. The LCD confirms the

+#>%@). data storage.

➤ To cancel automatic retrieval sequence

Press [DN] + &98: + 5HGLDO ()&1 + [B]).

➤ To retrieve multiple messages

Note

Press )&1 + 6.

If a plus (+) sign displays, you have more

messages. Press ▲ or ▼to rotate through the

messages.

Call Forward to Voice Systems

By setting CF to the Toshiba Voice Mail System, callers are automatically connected

to your voice mailbox.

Note &DOO#)RUZDUG ()&1 + [B]) can only be used for [PDNs]. Use access

codes for [PhDNs].

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Toshiba Voice Mail Integration

➤ To forward calls to Voice Mail

1. Press &$// + &DOO#

)RUZDUG#()&1 +

[B])

...or &$// + [PDN]

or [PhDN] + the

access code.

You hear a confirmation tone after entering the

access code.

Call Forward access codes:

CF-All Calls:

CF-Busy:

CF-No Answer:

&934

&935

&936

CF-Busy-No Answer: &937

2. Call the Voice Mail

system [DN].

See your System Administrator for the correct Voice

Mail number. After dialing, you hear confirmation

tone.

3. Press &DOO#)RUZDUG#

()&1 + [B]).

➤ To cancel Call Forward

Press &$// + &DOO#

)RUZDUG#()&1 +

[B])

...or &$// + [PDN]

or [PhDN] + &934 +

(1'.

You hear a confirmation tone.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Toshiba Voice Mail Integration

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

This chapter describes Strata AirLink handset features when it is configured to

standard ports in Strata DK16, DK16e, DK40, DK40i, DK280 (Release 3.0 and

higher), and DK424. The handset features are programmed by your System

Administrator and has many of the same features as the standard telephone.

If you have a non-Toshiba telephone system, see your System Administrator for

available features and their operation.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Account Code Calls

Account Codes are used for billing, call tracking, and line restriction applications.

The codes are recorded and printed in a SMDR report.

Forced Account Codes

Forced Account Codes are set in system programming to record outgoing calls only.

When they are set at your station, you are required to enter the code before dialing a

telephone number.

➤ To use a Forced Account Code

1. Press &$//.

You hear dial tone.

2. Enter a CO line

Access Code.

See Table 9 on Page 109.

3. Enter the Forced

Account Code.

You hear dial tone if you have entered a valid

Account Code or busy tone, if invalid.

4. Enter the telephone

number.

Voluntary Account Codes

Voluntary Account Codes are entered anytime after accessing a CO line or during a

call. If you enter the code after accessing a CO line, you are reconnected to the

outside caller or you hear dial tone.

If the system is also set for Verified Account Codes, you must enter that code also

after entering the Voluntary Account Code. If the code is not entered, the call is not

validated for the SMDR report.

An exception is the Voluntary Account Code that changes the Toll Restriction

classification of your station. This code accesses telephone numbers outside your

usual dialing area and must be entered prior to dialing the telephone number.

For example, if your station is restricted to local area calls, you can make out-of-

state calls by using a Voluntary Account Code set in system programming.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Account Code Calls

➤ To use Voluntary Account Code

1. Press &$// + &79.

2. Enter the Account

Code + telephone

number if you

One sound burst confirms the code, if Verified

Account Code is activated. Two sound bursts

confirms an invalid code, if Verified Account Code

entered the code after is activated. Repeat Steps 1~2.

accessing the CO line

...or resume talking

...or press (1' if

you entered the code

during the call.

Verified Account Codes

Some Strata DK systems verify the entered Forced or Voluntary Codes. These codes

are called Verified Account Codes, and they are entered with the Voluntary Account

Code. See your System Administrator for more information.

Emergency Override of Forced Account Code Dialing

Forced Account Codes are bypassed when emergency numbers, including 911 are

dialed. See your System Administrator for these numbers:

1) 911

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Attendant Console Calling

You can call the Attendant Console using up to three ways, depending upon system

programming.

➤ To call any Attendant Console

Press &$// + 3.

The call rings any Attendant Console and rotates

between the consoles if there is more than one

console is installed.

➤ To call a particular console

Press &$// and dial

the console [DN].

The call rings the console. Your System

Administrator can provide the Attendant Console’s

internal numbers.

➤ To make an emergency call to a console

&733

Press &$// +

The In-EMGR LED flashes on all consoles.

Automatic Busy Redial

When an outside number is busy, you can activate Automatic Busy Redial (ABR).

Strata DK automatically redials the number at regular intervals. If the number is still

busy, ABR resets and tries again.

Note This feature may not be supported by some or all of the lines in your

system. See your System Administrator for more information.

ABR is not attempted while your station is busy, but continues to time-out. A P

(pause) displays before redialing the number.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Automatic Callback (ACB)

➤ To activate ABR

1. Press )/6+#+ &77.

You hear confirmation tone.

A U T O R E D I

A L S E T

1 2 : 1 5

2. Press (1'.

Note The system redials, up to 15 times, every 30

or 60 seconds, depending on system

programming.

➤ To answer an ABR call

Press &$// when your handset rings (ABR has already connected to the

number). If you do not press &$// within 30 seconds after the handset rings,

you hear a muted ring for another 30 seconds, then the call disconnects.

➤ To cancel ABR

Press &$//#+ &77.

Automatic Callback (ACB)

When you reach a busy, DND station, or a busy line group, you can have the system

automatically call you back. If you have Least Cost Routing (LCR), the system also

redials the station or line group for you. If not, you must enter the station number

again.

Note The access code for ACB depends on system programming. See your

System Administrator for more information.

➤ To set ACB

Press 7 + (1'.

You hear a single tone or repetitive ringing and can

make other calls.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Forward

➤ To answer an ACB call

Press &$//.

Your handset rings at a fast

rate. Answer within three

rings or ACB is canceled.

S T

1 5 A C B

1 2 : 1 5

If the ACB was set for a

busy CO Line, the seized

line number displays.

L I N E 4

A C B

1 2 : 1 5

If you hear busy tone after answering, the called

party has already received or originated another call.

ACB is still activated, and you are called again

when the station is available.

➤ To cancel ACB to busy or DND station

Press &$// + &76 +

(1'.

Call Forward

You can assign CF destinations for each [DN] on your handset (up to one [PDN] and

four [PhDNs]). Each [DN] can be independently set for a different CF feature. CF

must be set before the call is received and has priority over the Station Hunt feature.

If you set CF from a [PDN] or [PhDN]:

€

You must set the CF from your handset.

€

Your handset must be programmed as the owner of the [PDN] or [PhDN].

Note If you hear a re-order tone when following any of the CF steps, your

handset is not the owner of the [PDN]/[PhDN].

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Forward

If CF is set, the following calls to your station forward (except in CF–External

mode):

€

Internal

Auto Attendant

CO lines calls that ring only at your station

Transferred CO line or station

CO lines that ring more than one station do not forward.

Call Forward Modes

You can set your handset [PDNs] or [PhDNs] for these CF modes:

€

CF–All Calls forwards all calls immediately (your handset does not ring when

called).

€

CF–Busy forwards calls immediately when your station, [PDN], or [PhDN] is

busy or in the DND mode.

Note CF–All Calls, CF–Busy, CF Busy–No Answer, and CF–No Answer can be

set with the touch of one button. See “Feature Access Codes” on Page 110.

€

CF–No Answer forwards all calls if you fail to answer within a designated time

(set by you when you enable the feature).

CF–Busy/No Answer forwards all calls immediately whenever you are busy, in

the DND mode, or after ringing and you do not answer the call within a

designated time (set by you when you enable the feature).

€

CF–External forwards new incoming calls directed to your [PDN] to a

destination outside of the system. [PhDNs] assigned to your handset do not call

forward to external destinations. Internal calls and transferred calls to your

[PDN] also do not forward to external destinations.

Only incoming calls over CO lines dedicated to immediately ring your [PDN],

and/or DID lines, CF externally. Any of the other CF modes can be set for your

[PDNs] or [PhDNs] simultaneously with CF–External.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Forward

Call Forward–All Calls

1. Press &$// + &934 You hear confirmation tone.

C A L L F O R W

A R D T O

1 2 : 1 5

2. Enter the destination

[DN].

F O R WA R D

T O 2 0 3

1 2 : 1 5

3. Press (1'.

Calls are forwarded to the

stored [DN].

T O S H I B A

2 4 M A R 9 9

1 2 : 1 5

➤ To cancel a CF–All Calls

Press &$// + [PDN] + &934 + (1'.

Call Forward–Busy

1. Press &$//#+ &935. You hear confirmation tone.

C A L L F O R W

T O

1 2 : 1 5

2. Enter the destination

[DN].

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Forward

3. Press (1'.

Calls are forwarded to the

stored [DN].

T O S H I B A

2 4 M A R 9 9

1 2 : 1 5

➤ To cancel a CF–Busy

Press &$// + [PDN] + &935 + (1'.

Call Forward–No Answer

1. Press &$// + &936. You hear confirmation tone.

C A L L F O R W

T O

1 2 : 1 5

2. Enter the destination

[DN].

3. Press +#the time

delay (08~60

seconds).

Note Skip this step if

you do not want to

change the time.

4. Press & + (1'.

Calls are forwarded to the

stored [DN].

T O S H I B A

2 4 M A R 9 9

1 2 : 1 5

Note If the DK system is programmed for

Announce Calls, the handset only rings. It

does not have a speaker to announce the call.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Forward

➤ To cancel a CF–No Answer

Press &$// + [PDN] + &936 + (1'.

Call Forward–Busy/No Answer

1. Press &$// + &937. You hear confirmation tone.

C A L L F O R W

T O

1 2 : 1 5

2. Enter the destination

[DN].

3. Press + the time

The LCD displays the

amount of time entered (16).

1 6 S E C

1 2 : 1 5

delay (08~60

seconds).

Note Skip this step, if

you do not want to

change the time.

4. Press & + (1'.

Calls are forwarded to the stored [DN].

➤ To cancel a CF–Busy/No Answer

Press &$// + [PDN] + &937 + (1'.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Forward

Call Forward–External

1. Store the destination

number at Station SD

location code 49.

Notes

♦

Only perform Step 1 the first time CF-External

is set or when you change the destination. It is

not necessary to store the destination each time;

it remains in system memory.

♦

The LCR access code “9” cannot be used.

2. Press &$// + &9:3. Incoming calls forward to the destination stored at

Station Speed Dial Location 49.

➤ To cancel a CF–External

Press &$// + &9:3 + (1'.

➤ To change a remote forwarding destination number

If Call Forward-External mode is set at your station, you can change the forwarding

destination from a telephone outside of the system.

1. Call into the Strata

You hear ringback tone signal, then internal dial

DK system over a CO tone for 10 seconds. Try again if you hear busy tone.

line programmed for

DISA.

Note See the System Administrator for DISA

telephone numbers.

2. After you get dial

tone, press &9:3 +

your [PDN].

You hear a confirmation tone.

If a number is not dialed, the system automatically

makes the DISA CO line ring as a normal incoming

call. Then, if the call is not answered within 15

seconds after the ringing starts, it disconnects.

3. Enter the Remote

You hear a confirmation tone. See the System

CF–External security Administrator for the security code that is assigned

code.

to your handset in system programming.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Hold

4. Enter the new

Notes

destination.

♦

You can enter an internal number, Voice Mail

number, or a CO line access code + an external

telephone number.

♦

With some systems, you can dial a line group

code instead of a CO line number access code.

(See “Feature Access Codes”on Page 110 for

access code information.)

5. Press & + (1'.

You hear a confirmation tone.

Call Hold

While on a call, press )/6+ + &74.

➤ To return to the call on hold

Press#&$// + &75.

You are reconnected to the held call. If you do not

return to the held call within a specified time, the

call rings your handset.

If you are busy on another call when the held call

recalls your station, you hear two tone bursts of two

beeps each, three seconds apart. When you end the

second call, the first call rings your station.

The call remains on hold at your station indefinitely.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Park Orbits

The Call Park feature holds calls temporarily in an orbit. Anyone can retrieve a call

from the orbit using the same or a different station. There are 20 General Park Orbits

for a Strata DK system and 1 Personal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

€

Hang up and retrieve the parked call at a later time

€

Access a voice paging device to announce the parked call for pickup from

another station

If the parked call is not retrieved within a specified time, the call rings back to your

handset. If you are talking when the parked call recalls, you hear two short beeps

(tones), three seconds apart.

You can answer the parked recall by putting the new call on hold or end the second

call and answer the parked recall by hanging up. The parked call remains camped

onto your handset until you respond.

➤ To park a call in an orbit

1. Press )/6+ + &665.

2. Enter a General Orbit You hear a one-second confirmation tone. The call

Number (<33~<4<)

...or a valid [PDN]

...or <<<.

is parked in an orbit, or to an assigned [PDN]. If an

orbit number is busy, enter another number.

The system parks the call on

the lowest vacant orbit

number and displays it.

6 7 9 3 P K

O R B I T 9 0 0

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Park Orbits

3. Press (1'.

Once the call is parked, you can make or receive

other calls.

Note If the parked call is

L 2 P K

O R B T 9 0 0

not retrieved within a

specified time, the

call rings back to

1 2 : 1 5

your handset and

displays on the LCD.

➤ To retrieve a parked call

Press &$// + &665# You are reconnected to the

L 2 P K O R B I T

9 0 0

and enter the orbit

number.

parked call.

1 2 : 1 5

➤ To park and page a call

1. Press &$// + &664.

H O L D L N 2

E N T E R O R B #

1 2 : 1 5

2. Enter the general

orbit number

The call is parked on the lowest vacant orbit number

or [PDN]. After you enter an orbit number, a short

burst of dial tone prompts you to enter the Page

access code.

(<33~<4<)

...or a valid [PDN]

...or <<<.

The system parks the call on the lowest vacant orbit

number and displays it.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Pickup

3. Enter a [DN] or Page After you enter an orbit

Group or Zone access number, a short burst of dial

H O L D L N 2

9 9 9

code.

tone prompts you to enter

the Page access code.

1 2 : 1 5

The LCD shows the held

line and its orbit number.

H O L D L N 2

L 2 O R B 9 0 0

See Tables 11 and 12 on

Page 112.

1 2 : 1 5

4. Make your

announcement

including the orbit

number.

5. Press (1'.

Call Pickup

You can pick up a call that is ringing at another station or on hold and other types of

calls with the Call Pickup feature. Table 6 describes the functions of each code.

Stations are assigned in system programming to Pickup Groups. As many as 20

groups can be enabled to easily pick up external (new or transferred) or internal calls

that are ringing stations in your group or in other groups. You can belong to more

than one group. See the System Administrator for group assignments.

You can pickup internal calls (station-to-station), Group Pages, and All Call Pages.

If these types of calls occur at the same time, the pickup priority is station-to-station

and then Page calls in the order of occurrence. In some systems this feature can be

applied to pickup All Call Page exclusively.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Call Pickup

Table 6 Call Pickup Access Codes and Functions

Code

Function

Picks up calls ringing or on hold at specific [PDNs] or

[PhDNs].

&8#.#;;;

Picks up group pages, internal calls, or door telephones

ringing stations.

&63

Picks up external pages.

&68

Picks up ringing CO lines.

Picks up CO lines (1~200) on hold.

&:334~&:533

➤ To use Call Pickup

Press &$// + &8 +

Call Pickup code.

➤ To pick up calls that are ringing in your group

Press &$// +

&8&67.

➤ To pick up calls that are ringing in another group

1. Press &$// + [DN]. You hear dial tone.

2. Enter#&8 + the group You are connected to the call after dialing the group

pickup access code

(&653~&66<).

access code. If the called station belongs to more

than one group, any of the Group Pickup codes

associated with those groups can pick up the call.

Note These group pickup access codes can be

entered into a SD location for easier access.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

CO Line Queuing

If all outgoing CO lines are busy, the CO Line Queuing feature rings your telephone

when one is available.

➤ To set CO Line Queuing

1. Press &$// + CO

line access code.

2. If you hear busy tone, Busy tone stops, followed by dial tone (two

press 7.

seconds), then busy tone resumes.

3. Press (1'.

You can make other calls while waiting for a line to

become available.

Your telephone rings at a fast rate when a CO line

becomes idle. If the original call was made using

LCR (entering < + the telephone number), the

system automatically dials the number.

Answer within three rings to prevent the callback

from being cancelled.

You hear CO dial tone. If you hear busy tone, it

means the line has already been seized or has

received an incoming call. Your request is not

cancelled, and you are called again the next time the

line is idle.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Conference Calls

➤ To answer a CO Line Queue

1. Press &$// when

your handset rings at

a fast rate.

If the original call was made using LCR (entering <

+ the telephone number), the system automatically

dials the number.

2. Answer within three

rings to prevent

You hear CO dial tone. If you hear busy tone, it

means the line has already been seized or has

received an incoming call. Your request is not

cancelled, and you are called again the next time the

line is idle.

callback cancel.

➤ To cancel CO Line Queuing

Press &$// + &76.

Conference Calls

This feature enables you to add other parties to an existing call. You can conference

up to:

€

Two stations and two CO lines

Three stations and one CO line

Four stations

➤ To make a conference call

1. While on a call, press You hear dial tone.

)/6+.

2. Dial a [DN] or access If you receive a busy tone or no answer, press )/6+

a CO line and dial the to return to the original call.

telephone number.

3. If the called party

answers, press

)/6+.

You hear a single tone. All parties are conferenced.

If the second call was placed on a [DN] or CO line

that appears on your handset.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

CO Line Connection (Tandem)

➤ To connect two outside lines

1. While talking on an

internal/external line,

press )/6+.

Your call is put on hold, and you hear dial tone.

2. If you want to add an See Table 9 on Page 109—CO Line Access Codes

outside line, dial a

CO line access code

and then the outside

telephone number

or ask your System Administrator.

...or, if you hear busy You are returned to the original call.

tone, press )/6+.

3. After the called

number answers,

press )/6+.

You hear a single tone or ringing.

4. Press )/6+ again.

You hear dial tone, and the

two lines are connected. N1

and N2 identify the

T R K - T R K

N 1 N 2

1 2 : 1 5

connected CO lines.

5. Press (1'.

If the public telephone company provides auto

disconnect, the connection releases automatically

when the parties hang up.

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones

(pushbutton dialing) can call into the system on DISA CO lines and dial stations or

outgoing CO lines without going through an attendant or operator.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Direct Inward System Access (DISA)

➤ To make a direct inward station call with DISA

1. From outside the

system, dial the

DISA CO line

number.

The System Administrator has the appropriate

number.

You hear repetitive ringback tone followed by dial

tone.

2. During the 10

seconds of dial tone,

make your call.

If a number is not dialed, the system automatically

rings at telephones as a normal incoming call

instead of DISA. If the call is not answered within

15 seconds after the ringing starts, it disconnects.

Notes

♦

You cannot call another station after completing

a DISA station call. The internal party must

transfer you.

Station Paging and System Paging cannot be

made on DISA calls.

3. If you hear busy tone, If the call is not answered after 6 rings or 24

press .

seconds, whichever occurs first, you hear busy tone.

4. When you hear dial

tone, call again.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Direct Inward System Access (DISA)

➤ To make an outgoing call with DISA

1. From outside the

system, dial the

The System Administrator has the appropriate

number.

DISA CO line

telephone number.

2. Listen for repetitive

ringback tone, then

dial tone.

You hear dial tone for 10 seconds that enables direct

dialing of a station internal number or CO line

access code.

If a number is not dialed, the system automatically

causes the DISA CO line to ring at telephones as a

normal incoming call. If the call is not answered

within 15 seconds after the ringing starts, it

disconnects.

3. Enter a CO line

number or line group

access code.

4. Enter a DISA

security code, if

required (see the

System

You hear CO dial tone, then a four minute timer tone

plays that both parties hear after the call connects.

Note If the correct security code is not entered, the

Administrator), + the

code and listen for

CO dial tone.

call is disconnected.

5. Press 3 to reset the

timer four more

minutes; otherwise,

the call disconnects

approximately one

min. after the tone.

6. Dial a telephone

number.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Door Phones

You can call a door telephone and monitor the immediate area surrounding it. Only

digital and electronic stations can be called by door telephone users, but you can

pick up these calls when they are incoming.

➤ To call and/or monitor a door telephone

1. Press &$//.

You hear dial tone.

2. Enter the door phone

[DN].

N O . 2 0 4

D O O R P H 1 A

1 2 : 1 5

3. If the door phone is

ringing another

You are connected to the door phone.

station, press [DN] +

&8&63.

Note &8&63 access is a system option that cannot

be turned on for your system.

Emergency Ringdown

The Emergency Ringdown feature enables your handset to automatically ring at a

designated extension. It is activated by pressing CALL and waiting for the ringdown

timer to expire. If you input an access code or [DN], Emergency Ringdown is

canceled.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

ISDN Calling

To make outgoing calls using an Integrated Services Digital Network (ISDN)

trunks, you must be an ISDN subscriber and be connected to a Strata DK424 system

with Release 4.0, or higher. ISDN trunks offer faster call connection setup and more

connection circuits.

Making an ISDN outgoing call is handled automatically with a timer. The method

depends on system programming. See your System Administrator for more

information.

➤ To make an outgoing call to an ISDN trunk

1. Press &$// and

access an outside CO

line.

2. Input the telephone

number.

The dialed digits are not sent until the timer expires.

Message Waiting

If you call a busy station or it does not answer, you can leave a message waiting

indication at the station. The Msg LED at the called station flashes and the user can

call you back by pressing 0VJ with the flashing LED.

➤ To retrieve messages

1. Press &$// + &73;.

2. You can bypass the

first message and

listen to the next

message by repeating

Step 1.

This feature is available for Strata DK40, DK280,

Release 3.1 and higher, and DK424 Release 1 and

and higher.

If you are connected to a non-Toshiba telephone

system, see your System Administrator.

3. After receiving the

message, press (1'.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Override Calls

➤ To set a MW indication at another telephone

If the called

The MW lamp turns on.

telephone is busy or

does not answer,

press : + (1'.

➤ To cancel the MW indication at another telephone

Press &$// + the

called telephone

Your hear busy tone if the called telephone is busy.

If the telephone is idle, you hear repetitive ringing

number + :: + (1'. or a single tone.

Override Calls

Note The stations indicated in the LCDs shown below and on the following pages

(203, 204, 205, and 210) are examples, not handset defaults.

The available override features are:

€

Busy Override – sends muted ring tones to a busy station to indicate that a call

is waiting. The muted ring is programmed for each station as two muted rings

only or continued muted rings until the call is answered. The muted ring can be

sent to the telephone speaker or to the telephone handset/headset and speaker.

DND Override – sends a tone to an idle or busy station

in the DND mode to indicate that a call is coming in.

Your handset can also be programmed to block DND

N O . 2 0 4 I N T

2 1 0 D N D

1 2 : 1 5

Override from other telephones. The handset LCD

shows that the called station, 210, is in the DND mode.

€

Executive Override – enters an established

conversation. Your handset can also be programmed to

block Executive Override. The Privacy on Line feature

does not block this feature.

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Override Calls

Busy Override

Press 5.

A muted tone is heard at the

busy station. The station

number (210) displays.

N O .

2 1 0 B S Y O V R

2 0 3

1 2 : 1 5

Do Not Disturb Override

Press 5.

A tone signal is heard at the

DND station, indicating an

incoming call. The

N O .

2 1 0 D N D O V R

2 0 3

1 2 : 1 5

overridden station number

(210) displays.

If the station you called

denies DND Override, this

displays:

N O . 2 0 3 D N D

O V R D E N Y

1 2 : 1 5

Executive Override

Press 6.

The called parties hear a

tone prior to you entering

the conversation.

N O . 2 0 4

2 1 0 E X E O V R

1 2 : 1 5

The overridden station

[210] displays until the call

ends.

Your number (shown at the

right as 204) displays until

the override disconnects.

N O . 2 1 0

2 0 4 E X E O V R

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Paging Announcements

Telephones are assigned to specific page groups in system programming. You can

page Digital and Electronic telephone speakers and external speakers.

1. Press &$// + a

You hear dial tone. See Tables 11 and 12 on Page

112 for the access code.

paging access code.

2. Make your

It is recommended that you repeat the

announcement.

announcement at a

normal voice level.

3. Press (1'.

Repeat Last Number Dialed

Redial Last Number automatically redials the last number that you called. It can be

an outside telephone or internal [DN].

Press &$// + &&.

The last telephone number

you dialed is automatically

redialed.

5 0 2 5

1 2 : 1 5

Speed Dial

Your wireless handset can store 70 SD numbers in its own memory only. For more

information, see “Speed Dial”on Page 25.

100

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Transferring Calls

You can transfer calls to an idle or busy station. The station can be the [DN] of a

telephone, a Hunt Group Number, or ACD Group [DN].

1. Press )/6+.

2. Enter the [DN] of the You hear a single tone.

destination station.

3. Announce the call.

Note If the destination station does not answer or is

busy, your call camps on. You receive a recall

ring (set in system programming) when the

station is available.

4. Press (1'.

Transferring with Camp-on

You can transfer calls to idle or busy [DNs], Hunt Group Numbers, and ACD Group

[DNs]. You cannot transfer (or camp-on) to a [PDN] or [PhDn] if the station is

DND, unless the [PDN] or [PhDN] appears on other stations.

1. Press )/6+.

2. Input the [DN] where The called station rings. If you hear a single tone,

the call will be

transferred.

you can announce the call over the called telephone

speaker.

3. If the station is idle,

announce the call and

press (1'

...or if the station is

busy or does not

answer, press (1'

The call camps onto the

called station and a warning

tone is heard.

N O . 2 0 4

C A M P - O N

1 2 : 1 5

Strata AirLink Integrated Wireless Handset 5/99

101

Standard Features

Toshiba Voice Mail Integration

If the call is not answered after a specified recall

time set in system programming, camp-on is

cancelled and the transferred call rings your handset

(if you are not talking). If you are talking, you hear

two tone bursts.

This displays (CO line

number and the station

number, 203, of the original

transfer).

H O L D L N 2

R E C A L L 2 0 3

1 2 : 1 5

...or press )/6+

again to reconnect to

the transferred line

before the called line

answers.

Toshiba Voice Mail Integration

This section explains how to use your handset for retrieving messages and setting up

CF. For more information, refer to:

€

Stratagy Voice Processing User Guide

Toshiba VP User Guide

€

Call Forward to Voice Systems

By setting CF to the Toshiba Voice Mail system, information about the call is

automatically sent to the system. See “Call Forward” on Page 80 for more

information.

Note Your handset must be programmed as the owner of a [PhDN] before calls to

the [PhDN] can be forwarded to a voice mailbox number.

102

Strata AirLink Integrated Wireless Handset 5/99

Standard Features

Toshiba Voice Mail Integration

➤ To forward calls to Voice Mail

1. Press &$// + [PDN] You hear a confirmation tone after entering the

or [PhDN] + the

access code.

Call Forward access codes:

CF-All Calls:

CF-Busy:

CF-No Answer:

&934

&935

&936

CF-Busy-No Answer: &937

2. Call the Voice Mail

system [DN].

See your System Administrator for the correct Voice

Mail number. After dialing, you hear confirmation

tone.

3. Press (1'.

➤ To cancel Call Forward

Press &$// + [PDN] You hear a confirmation tone.

or [PhDN] + &934 +

(1'.

Voice Mail Identification Code

To forward calls to your message mailbox and ensure that callers hear your personal

greeting, you must store a Voice Mail Identification (VMID) code. You only have to

store the VMID code once. After storing the code, messages are automatically sent

to the Voice Mail unit and directed to your mailbox. Your [PDN] and up to four

[PhDNs] can be independently forwarded.

Note Your handset must be programmed as the owner of a [PhDN] before calls to

the [PhDN] can be forwarded to a voice mailbox number.

Strata AirLink Integrated Wireless Handset 5/99

103

Standard Features

Toshiba Voice Mail Integration

➤ To assign or change a VMID

1. Press &$// + &989. You hear confirmation tone.

2. Enter the VMID and

voice mailbox

Note Once the VMID is programmed, it remains in

memory until you change it.

number [DN] plus

any required pauses

(up to 16 characters).

3. Press &.

You hear confirmation tone.

➤ To cancel the VMID

Press &$// + &989 + &.

Message Retrieval

You can program a [PDN] to automatically retrieve your voice mail messages when

pressed. Storing the message retrieval sequence is required only once. It remains in

memory unless cancelled or changed.

1. Press &$// +

You hear confirmation tone.

&98:.

2. Enter <5.

3. Enter the mailbox

number.

➤ To cancel automatic retrieval

Press &98: + &.

➤ To retrieve multiple messages

Note

Press &$// +

&73;.

&98: must be programmed.

104

Strata AirLink Integrated Wireless Handset 5/99

Appendix

This appendix contains:

♦

Handset specifications (see Table 7)

Troubleshooting tips (see Table 8)

Access codes (see Tables 9 and 13)

Strata AirLink Integrated Wireless Handset 5/99

105

Appendix

Handset Specifications

Table 7

Handset Specifications

Item

Specification

Access method FDMA/TDMA/TDD

1 internal antenna

Transmission

Modulation technique p/4 (QPSK)

Gross bit rate 384 kbps

Operating 0° to 40° C

Temperatures

Power

Storage -10° to 50° C

Minimum output peak <5 dbm

Maximum output peak 15 dbm ± 1dbm

Rechargeable Nickel Metal Hydride

Capacity:

Battery

●

3.6VAC

4 hours Talk Mode

40 hours Standby Mode

Width 2.3 inches

Depth 1.0 inches

Size

Height 6.0 inches

Weight Approximately 7 oz.

1. Dbm represents the decibels below 1 milliWatt.

106

Strata AirLink Integrated Wireless Handset 5/99

Appendix

Troubleshooting

If your wireless handset does not perform to your expectations, try the suggestions

in Table 8. If you are still unable to resolve the problem, contact your System

Administrator.

CAUTION!

Do not attempt to service this unit yourself. All service must be

done by qualified service personnel.

Table 8

Troubleshooting

Problem

Suggestion

Check the handset signal strength by moving

closer to a base station. For best results the

signal strength indicator should show three to five

bars, and the operating environment should be

unrestricted.

Called party hears you, but cannot be

heard; conversation breaks up;

handoff clicks occur during

conversation.

Power the handset off and on or move closer to a

base station. It can take up to a minute for the full

display to appear.

No date, time and signal strength in

LCD.

Ensure that the handset is unlocked and check

the volume level. If the problem remains, the

handset is not locked onto a base station. Power

the handset off and on or move closer to the base

station.

No dial tone.

Check the volume level. Consider dialing the

number and pressing#&$// instead of pressing

&$// and waiting for dial tone.

Weak or delayed dial tone.

Strata AirLink Integrated Wireless Handset 5/99

107

Appendix

Troubleshooting

Table 8

Troubleshooting (continued)

Problem

Suggestion

Power the handset off and on or move closer to

the base station. A handset is properly locked

when you see the date, time, and signal strength

icons after power on.

NO SERVICE! message.

You can get this message if you pressed &$//

on an unlocked handset, is out of range, or all

eight channels are busy.

Ensure that the base station channels are in a

maintenance busy state and that your handset is

securely locked. This message occurs when you

request a service check.

SYSTEM BUSY message.

Unexpected digits in display.

Ensure that the handset is locked.

Reduced talk/standby time while on a

call.

Charge the battery.

Handset beeps once every minute

while on a call.

Recharge the battery.

In standby/idle mode, handset beeps

every 30 seconds.

Recharge the battery.

Cannot make a call.

Recharge the battery.

1. See instructions for discharging and recharging the battery on Page 8.

108

Strata AirLink Integrated Wireless Handset 5/99

Appendix

Access Codes

Access codes for CO lines, Features, and Paging are described in the following

sections.

CO Line Access Codes

Table 9 lists all of the codes needed to access an outside line. See your System

Administrator for the code that applies to your handset.

Table 9

CO Line Access Codes

System

DK16 and DK16e

DK40 and DK40i

DK424 (RCTUA)

DK424 (RCTUBA/BB)

DK424 (RCTUC/D)

DK424 (RCTUE/F)

Notes

CO Line Access Codes

< or ;34~;3;#or &:334~&:33;

< or ;34~;3;#or &:334~&:345

< or ;34~;3; or &:334~&:349

< or ;34~;3; or &:334~&:37;

< or ;34~;49 or &:334~&:477

< or ;34a;49 or &:334~&:533

●

In some systems, < accesses a general group code, an outside line, or Least Cost

Routing (LCR). System users must dial < in order to access an outside line.

●

;34a;49 accesses line groups 1~16 respectively.

&:334a&:533 accesses individual lines 1~200 respectively. If you are storing in a

Speed Dial code, enter 77 in place of &.

Strata AirLink Integrated Wireless Handset 5/99

109

Appendix

Access Codes

Feature Codes

Table 10 lists the feature access codes for Strata DK systems. It does not cover all of

the code entries. For example, “;;;” and “<<” are variable entries that can change

with different codes. See your System Administrator for more information.

Table 10

Feature Access Codes

Features

Feature Access Code Sequence

)&1 + 5 + 7779 + Account code digits

Account Code (frequently used codes)

Automatic Callback

Call Forward–All Calls (to station or VM)

Call Forward–Busy (to station or VM)

Call Forward Cancel

[PDN] + 77934 + [DN]

[PDN] + 77935 + [DN]

[PDN] + 77934

Call Forward–No Answer

[PDN] + 77936

Call Forward External

[PDN] + 779:3

Call Forward External Cancel

Door Phone Calling

[PDN] + 779:3

[PDN] + door phone [DN]

)&1 + 5 + 7778

Hookflash Signal

ISDN Sub

)&1 + [B]

ISDN Start

)&1 + [B]

ISDN Tone

)&1 + [B]

Off-hook Call Announce (manual mode)

Overrides (Busy, DND)

Overrides (Executive)

Voice First:#5; Tone First: 4, 5 4, or 4 5

)&1 + 4 + [PDN] + 77XXX

Page Access

77XXX = Page Access code - see Table

on 112.

110

Strata AirLink Integrated Wireless Handset 5/99

Appendix

Access Codes

Table 10

Feature Access Codes (continued)

Features

Feature Access Code Sequence

&21)27516 + 77664 + [X X X] + [Y Y

Park Call/Access Page

[X X X] = 900~919 or 999 park zone

number;

[Y Y Y] = page group/zone (See Tables 11

and 12 on Page 113.)

The existing call is parked, and you are

automatically connected to the Page.

)&1 + 4 + [PDN] + 778 + station number

[PDN]

Pickup (to station, new, or transferred call)

[PDN] + 778775#+ [X X X X]

Pickup a held or ringing [PDN] or [PhDN]

(not available on all systems)

[X X X X] = [PDN] or [PhDN] to be picked

Pickup any ringing CO Line (new call only)

)&1 + 4 + [PDN] +#778<

Pickup Station Page or Ringing Door Phone

)&1 + 4 + [PDN] +# 7787763

)&1 + 4 + [PDN] +#7787768

[PDN] + 778 + 77:3(34a<<)

[PDN] + 778 +#77:(433a533)

[PDN] + Voice Mail [DN]

Pickup External Page

Pickup Line on Hold (lines 1~99)

Pickup Line on Hold (lines 100~200)

One-touch Voice Mail Access

Outgoing Calls

[PDN] + CO Line Access Code, see Table 9

on Page 109.)

1. These codes are used during a CO line call.

2. [B] represents pre-programmed buttons 4~9. See your System Administrator.

3. XXX = Auto Park Orbit 999 (access the next available park orbit), General Park Zones

900~919, or the [PDN] where the call should be parked. Only use 999 with the handset

(LCD).

4. This feature puts an existing call on hold. If the button is pressed when not on a call,

pickup or page is accessed. These codes can be used during a CO line call.

5. After pressing the feature button, enter the line number (01~99) to pickup the line.

6. After pressing the feature number, enter the line number (100~200) to pickup the line.

Strata AirLink Integrated Wireless Handset 5/99

111

Appendix

Access Codes

Paging Access Codes

Your wireless handset can be a member of more than one paging group and each

group can have as many as 120 stations. Tables 11~12 have the access code.

Table 11

Paging Groups

Paging Group

Access Code

&644

Paging Group

Station Group E

Station Group F

Station Group G

Station Group H

Access Code

&648

Station Group A

Station Group B

Station Group C

Station Group D

&645

&649

&646

&64:

&647

&64;

112

Strata AirLink Integrated Wireless Handset 5/99

Appendix

Access Codes

Table 12

System Paging Zones

External Paging Zone

Access Code

External Paging Zone

Access Code

DK16 and DK16e

Paging

All Call, External Page

Zone

Paging

All Call Page Zone

&63

&6<

DK40, DK40i, and DK424 (all processors)

Paging

All Call, External Page

Zone

Paging

&63

All Call Page Zone

DK40, DK40i, and DK424 (RCTUA, RCTUBA/BB, RCTUC/D)

Zone A

&68

&69

Zone C

Zone D

&6:

&6;

Zone B

DK424 (RCTUE/F)

Zone A

&684

&685

&686

&687

Zone E

Zone F

Zone G

Zone H

&688

&689

&68:

&68;

Zone B

Zone C

Zone D

Strata AirLink Integrated Wireless Handset 5/99

113

Appendix

Access Codes

Table 13

External Paging Zones

External Paging Zone

Access Code

External Paging Zone

Access Code

DK40/DK40i/DK424 (all processors)

&63

&6<

Paging

All Call Page Zone

All Call, External Page

Zone

DK40/DK40i/DK424 ((RCTUA, RCTUBA/BB, RCTUC/D)

&68

&69

&6:

&6;

Zone A

Zone C

Zone D

Zone B

DK424 (RCTUE/F)

Zone A

&684

&685

&686

&687

&688

&689

&68:

&68;

Zone E

Zone F

Zone G

Zone H

Zone B

Zone C

Zone D

114

Strata AirLink Integrated Wireless Handset 5/99

Index

buttons, 3

directory number, 5

ABR, 34, 78

access codes, 109

CO, 109

fixed, 5

flexible, 5

line, 5

line (CO), 5

paging, 112

using, 39

meaning of B, ix

phantom directory number, 6

primary directory number, 5

secondary directory number, 6

account code calls, 32

adjusting volume (raise/lower), 23

alarm reset, 33

all call page, 62

attendant console calling, 34

auto answer, 18

automatic

call

forward, 38, 80

busy redial, 34

callback, 35

hold, 37

all calls, 40, 82

busy, 40, 82

busy⁄no answer, 43, 84

change remote destination, 45, 85

external, 44, 85

automatic busy redial, 34, 78

automatic hold, 37

fixed, 44, 85

no answer, 41, 83

to voice systems, 72

using the buttons, 39

hold, 46

B variable, ix

battery

low indicator, 8

remove and re-install, 9

restore charge, 8

Strata AirLink Integrated Wireless Handset 5/99

115

Index

D ~ F

park

orbits, 46, 87

DTMF tones, 56

park and page, 48, 88

parking a call, 47, 87

retrieving a call, 48, 88

emergency

call to a console, 34, 78

override, 33, 77

pickup, 49

access codes, 50, 90

directed, 50

ringing patterns, 13

transfer with camp-on, 69, 101

waiting, 52

features

access codes, 110

account code calls, 32

caller ID, 52

camp-on, 70

emergency override, 33, 77

forced, 32, 76

cancel the ringer mute, 24

change idle message, 18

charger base, 7

verified account codes, 33

voluntary account codes, 32, 76

alarm reset, 33

all call page, 62

attendant console calling, 34

automatic

LEDs, 7

access codes, 109

line access codes table, 109

line buttons, 5

busy redial, 34

callback, 35

line queuing, 53, 93

conference calls, 53, 92

hold, 37

busy override, 60, 99

call

forward, 38, 80

hold, 46

park orbits, 46

pickup, 49

pickup access codes, 50, 90

waiting, 52

direct inward system access (DISA), 53, 93

directed call pickup, 50

directory number, 5

discharge

handset, 8

spare battery, 8

call forward

display test option, 21

do not disturb, 53, 93

door lock, 55

all calls, 40, 82

busy, 40, 82

change remote destination, 45, 85

external, 44, 85

door phones, 53, 55, 93

116

Strata AirLink Integrated Wireless Handset 5/99

Index

G ~ L

fixed, 44, 85

hookswitch, 23

LCD information, 39

modes, 38, 81

flexible buttons, 5

forced account codes, 32, 76

no answer, 41, 83

using the access codes, 39

using the buttons, 39

group pickup, 49, 89

caller ID, 52

conference calls, 53, 92

do not disturb, 53, 93

do not disturb override, 60, 99

door lock, 55

door phones, 55

DTMF tones, 56

handset, 2

buttons, 3

charger base, 7

charger LEDs, 7

IDs, 13

executive override, 60, 99

ISDN

hookswitch use, 23

calling (subaddress ISDN

button), 57

installation, 11

outgoing calls, 56, 97

message waiting, 57

override calls, 59, 98

paging announcements, 62

privacy override, 61

redial, 63

release and answer, 62

saved number redial, 63

speed dial, 64

battery life, 13

charge the handset and batteries, 12

location, 11

ISDN

buttons, 57, 66, 97

calling sub (subaddress ISDN

button), 57

feature codes, 110

outgoing calls, 56, 97

timed reminders, 64

toll restriction override, 61

tone⁄pulse dialing, 66

transfer calls, 69, 101

two (tandem) CO line connection, 66, 93

voice mail, 70, 102

LCD

fields, 3

icons, 4

information, 39

low battery indicator, 13

fixed buttons, 5

flash

CO line, 23

Strata AirLink Integrated Wireless Handset 5/99

117

Index

M ~ P

liquid crystal display, 6

lock/unlock the dial pad, 24

low battery, 13

using during a call, 23

incoming call ringing patterns, 31

lock/unlock the dial pad, 24

making calls, 16

mute, 24

cancel, 24

ringer, 24

voice, 24

making calls, 16

memory locations

10~69, 27

power on and off, 15

program a pause, 27

receiving calls, 16

scroll memory locations for speed dial

numbers, 27

menu operation, 17

access, 17

auto answer, 18

change idle message, 18

display test option, 21

options, 17

speed dial, 25

memory locations, 25

scroll

ringer type, 21

ringer volume, 22

time format, 22

message waiting, 57

modes, 38, 81

memory locations, 27

storing a speed dial number, 25

use memory locations, 27

use one button, 26

using memory locations 10~69, 27

with one button, 26

mute, 24

handset ringer, 24

your voice, 24

override

busy, 60, 99

calls, 59, 98

one button speed dialing, 26

do not disturb, 60, 99

executive, 60, 99

privacy, 61

operation

adjusting volume, 23

deleting a stored number or name, 28

editing speed dial numbers and

names, 26

toll restriction, 61

enter a wait, 28

paging

FCN, 25

access codes, 112

hookswitch

announcements, 62

park and page, 48, 88

flash a CO line, 23

using, 23

118

Strata AirLink Integrated Wireless Handset 5/99

Index

R ~ W

pause, 27

Toshiba Voice Mail Systems, 70

transfer

phantom directory number, 6

power on and off, 15

primary directory number, 5

calls, 69, 101

camp-on, 70

two (tandem) CO line connection, 66, 67, 93

receiving calls, 16

redial, 63

using

release and answer, 62

remote destination change, 45, 85

retrieve a parked call, 48, 88

ringer

access codes, 39

call forward access codes, 39

call forward buttons, 39

one speed dial button, 26

speed dial memory locations, 27

type, 21

volume, 22

ringing patterns, 31

verified account codes, 33

voice mail, 70, 102

saved number redial, 63

scroll

integration, multiple message

retrieval, 72

for speed dial memory locations, 27

secondary directory number, 6

speed dial, 25, 64

memory locations, 25

numbers and names, editing, 26

start (ISDN button), 57

stored number or name, deleting, 28

storing

message mailbox, 70, 103

message retrieval, 71, 104

systems (Toshiba), 70

volume controls, 6

voluntary account codes, 32, 76

wait, 28

speed dial

number, 25

system IDs, 13

time format, 22

timed reminders, 64

tone⁄pulse dialing, 66

Strata AirLink Integrated Wireless Handset 5/99

119

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