Sprint Nextel BlackBerry 8830 User Manual

Insert the Battery

Use only those accessories approved by RIM. Using any accessories not

WARNING

approved by RIM for use with your BlackBerry® device may invalidate

any approval or warranty applicable to your BlackBerry® device and may

be dangerous. See the Safety and Product Information booklet that was

packaged with your device for more information about safe battery

usage.

For more information on purchasing RIM approved batteries and accessories,

please see “Where can I buy accessories for my BlackBerry® device?” on page 62.

To insert the battery:

1. Press the battery cover release button.

2. Slide off the battery cover.

3. Insert the battery so that the connectors on the battery align with the

connectors on your BlackBerry® device.

4. Replace the battery cover.

If the battery is charged, your BlackBerry® device turns on.

Charge the Battery

1. Connect the small end of the USB cable to your BlackBerry® device.

2. Depending on the type of travel charger that you received with your

BlackBerry® device, slide the plug blade attachment into the power

adapter or pull the plug blades down.

3. Plug the power adapter into a power outlet.

4. Charge the battery to full power.

If you install the BlackBerry® Desktop Software included on the BlackBerry®

User Tools CD that was packaged with your device, you can charge your

BlackBerry® device by connecting it to your computer. See “Can I charge my

BlackBerry® device by connecting it to my computer?” on page 59 for more

information.

Note:

Turn Your BlackBerry® 8830 On

ᮣ

To turn the BlackBerry® device on or off, press the Power button on top of

the device.

Power key

Complete the Setup Wizard

Your device features a Setup Wizard which is designed to help you learn about

typing, set options to personalize your device, and set up one or more email

addresses. The Setup Wizard takes approximately ten minutes to complete.

1. From the Home screen, highlight Setup Wizard (

) and click (press) the

trackball to continue.

2. From the Setup Wizard dialog, click Run Setup Wizard.

3. Read the Setup Wizard introduction.

4. Click Next to continue.

5. Follow the onscreen instructions to complete the Setup Wizard.

For more information about selecting and setting up your email options,

please see “Setting Up Email on Your BlackBerry® 8830” on page 11.

Note:

Connect to the Sprint National Network

When you turn on your BlackBerry® device by pressing the Power button, it

should automatically connect to the Sprint National Network.

To connect to the network successfully, your Sprint service must be active, and

you must be in a Sprint National Network service area. For more information

about wireless coverage indicators, please see the chart on page 54.

Before using your BlackBerry® device in international roaming areas,

you must establish service and connect to the Sprint National Network in

the U.S. For more information about international service and options,

please see “Sprint Worldwide^SMWireless Service” on page 37.

Note:

If your BlackBerry® device is on but the wireless radio is turned off (the coverage

indicator reads ), you can turn the radio on and connect to the network by

clicking Manage Connections and selecting Mobile Network.

Using Your BlackBerry® 8830 Without a Wireless Connection

When your BlackBerry® device is not connected to a wireless network (or if the

wireless radio is turned off) you can continue to use features that do not require a

connection to a network. For example, you can type and save draft email

messages, manage tasks, or use the calculator.

Set Up Your Sprint Voicemail

Sprint voicemail is designed to transfer all unanswered calls to your BlackBerry®

device to your voicemail, whether your phone is in use or turned off. Therefore,

you will want to set up your voicemail and personal greeting as soon as your

BlackBerry® device is activated.

1. From the Home screen, press and hold

2. Follow the system prompts to:

Ⅲ

Create your passcode.

Record your name announcement.

Record your greeting.

Choose whether or not to activate One-Touch Message Access (a feature

that lets you access messages simply by pressing and holding

bypassing the need for you to enter your passcode).

Voicemail Passcode

Note:

If you are concerned about unauthorized access to your voicemail account,

Sprint recommends that you enable your voicemail passcode.

Setting Up Email on Your BlackBerry® 8830

Choosing Your Email Setup Option

To begin sending and receiving email messages on your BlackBerry® device, you

must set up your device with a supported email account (up to 10 supported

accounts). The Setup Wizard (see “Complete the Setup Wizard” on page 8) will

guide you through the process. The following options will be available:

BlackBerry® Internet Service Option

Use this option if one or more of the following situations apply:

ⅷ

You purchased your BlackBerry® device in a store.

You want to set up a new email account for use with your BlackBerry® device.

You want to send and receive email messages on your BlackBerry® device

from one or more existing, supported email accounts.

Select the I want to create or add an email address option in the Setup Wizard on

your device.

BlackBerry® Enterprise Server Option

Use this option if all of the following apply:

ⅷ

A system administrator is managing a BlackBerry® Enterprise Server within

your company.

A system administrator has confirmed that you are permitted to use the

BlackBerry® Enterprise Server.

You want to receive messages from a corporate Microsoft® Outlook®, IBM®,

Lotus Notes®, or Novell® GroupWise® email account.

ⅷ

Your supported email account resides on a Microsoft Exchange, IBM Lotus®

Domino®, or Novell GroupWise email server.

You subscribe to a wireless service that supports account setup using the

BlackBerry® Enterprise Server.

Select the I want to use a work email account with a BlackBerry Enterprise Server

option in the Setup Wizard on your device. If you do not have an enterprise

activation password, contact your system administrator.

BlackBerry® Desktop Redirector Option

Use this email setup option to associate your device with a Microsoft Outlook

(Workgroup Installation) email account. You can set up email using this option by

installing the BlackBerry® Desktop Software and selecting the BlackBerry®

Desktop Redirector option. If you use this email setup option, you must keep your

computer turned on to receive your email messages.

Using the BlackBerry® Internet Service Option

You can set up for email using the Setup Wizard on your BlackBerry® device.

To set up for email, you must create a login ID and password. The first time that

you log in, you can add a supported email address, create a BlackBerry® email

address, or do both.

ⅷ

Add an email address if you have an existing, supported email account that

you want to access from your BlackBerry® device.

ⅷ

Create a BlackBerry® email address if you do not have another existing,

supported email account, or if you need an additional email address that you

can use to send and receive email messages.

To set up your email account(s) from your device:

1. In the Setup Wizard, on the email setup screen, select the I want to create or

add an email address option and then click Next.

2. Click Next to open the email setup Web site on your device.

3. On the email setup Web site, click Create New Account.

4. Carefully review the Legal Terms and Conditions. If you agree, click Yes.

5. Type the login information.

Ⅲ

User ID: Type a login name of your choice for the email setup application

or the email setup Web site.

Ⅲ

Password: Type a login password of six or more characters. Click Next.

6. Write down your user ID and password and keep the information in a

safe place.

7. Perform one of the following actions:

Ⅲ

To add an email address for an existing supported email account (up

to 10), click I would like to use my existing email address and click Next.

Type the full email address (for example, [email protected]) and

password for your email account and click Next.

Ⅲ

To create a BlackBerry email address, click Create a BlackBerry email

address or I would like to create a new BlackBerry email address and click

Next. In the Username field, type the name that you want to appear

before the at sign (@) in your new BlackBerry® email address.

8. Follow the onscreen prompts to complete the setup.

9. To log out of the email setup Web site and return to the Setup Wizard, click

Log Out or Close.

Using the BlackBerry® Enterprise Server Option

If your system administrator has provided you with an Enterprise Activation

password, you can set up your supported email accounts (up to 10) directly from

your BlackBerry® device.

To use Enterprise Activation from your device:

1. In the Setup Wizard, on the email setup screen, select the I want to use a work

email account with a BlackBerry Enterprise Server option and then click Next.

2. Type your supported corporate email account address.

3. Type the Enterprise Activation password provided by your system

administrator, and then click Activate.

4. To log out of the email setup area and return to the Setup Wizard, click Log Out.

Using the BlackBerry® Desktop Redirector Option

If you do not have access to a BlackBerry® Enterprise Server and you want to

associate your device with a corporate Microsoft Outlook (Workgroup

Installation) email account, you can install the BlackBerry® Desktop Redirector

software on your computer to associate your device with that email account.

ᮣ

To install the BlackBerry® Desktop Redirector, select BlackBerry Desktop

Redirector as your message redirection option when installing the

BlackBerry® Desktop Software. See “Installing the BlackBerry® Desktop

Software” on page 32 for more information about installing the software.

When using the BlackBerry® Desktop Redirector, your PC must be on and

the BlackBerry® Desktop Redirector must be active to send and receive

messages on your device.

Note:

Finding More Information

See the BlackBerry® Internet Service Online Help for more information about

adding supported email accounts, creating a BlackBerry® email address, or

managing email settings and message delivery options.

To view the BlackBerry® Internet Service Online Help, log into the BlackBerry®

Internet Service Web site and click the Help link.

If you log into the BlackBerry® Internet Service Web site using a browser on

your BlackBerry® device, click the Help link on the Web page.

Note:

Making and Answering Phone Calls (page 18).

Using Your BlackBerry® 8830

Now that you have your BlackBerry® device set up and ready to use, you can start

taking advantage of all the features of your device. This section outlines many of

the basic features of your BlackBerry® device. For complete details, click Help (

)

or go online to access your complete user guide.

Here’s a list of basic features to get you started:

ࡗ

Using Voicemail (page 21).

Sending Email Messages (page 22).

Sending SMS (Text) Messages – Domestic (U.S.) Only (page 23).

Sending PIN Messages (page 23).

Adding Contacts (page 24).

Using the Calendar (page 24).

Going to Web Pages (page 25).

Setting a BlackBerry® 8830 Password (page 26).

Locking and Unlocking the BlackBerry® 8830 (page 26).

Inserting a microSD Card (page 27).

Location Settings – Domestic (U.S.) Only (page 28).

ࡗ

Using Bluetooth With Y o ur BlackBerry® 8830 (page 29).

Using Y o ur BlackBerry® 8830 as a Modem (page 30).

Installing the BlackBerry® Desktop Software (page 32).

Using Y o ur BlackBerry® 8830 With a Hearing Aid Device (page 34).

Finding Help With Other Features (page 36).

Making and Answering Phone Calls

Making a Phone Call

ᮣ

On the Home screen or on the phone screen, type a phone number and

press the Send key ( ). To end the call, press the End key ( ).

Press the Send key on any screen to open the phone screen.

Note:

ᮣ

Select a contact, call log, or phone number link on any screen and press the

Send key ( ) to make a call.

Answering a Phone Call

ᮣ

To answer an incoming call, click Answer or press the Send key (

To end the call, press the End key (

In-Call Options

During an active call, press

to display a menu of available in-call options,

including Help, End Call, Flash, Conference Call, Mute, Notes, View Address Book,

View Calendar, View Messages, and Home Screen.

Using the Mute Option

ᮣ

To mute the microphone during a call, press the Mute button or click the

trackball and then click Mute. To turn the microphone back on, press the

Mute button again or click the trackball and then click Turn Mute Off.

Using the Speakerphone

ᮣ

To turn the speakerphone on or off during a call, press the Speakerphone

key ( ).

Using Call Waiting

To answer an incoming call waiting call:

ᮣ

When you hear the tone and see the “Waiting Call” message, press the

Send key (

) to answer the incoming call and put the other call

on hold.

To switch between calls:

Click the trackball and then click Flash.

ᮣ

Making Emergency Calls – Domestic (U.S.) Only

You should be able to make emergency calls even if your BlackBerry® device is

locked or your account is restricted, provided you are within range of a

compatible wireless network.

To make an emergency call:

ᮣ

Dial 9 1 1 and press

To make an emergency call if your keyboard or device is locked:

Click the trackball, click Emergency Call, and then click Yes.

ᮣ

Enhanced 911 (E911) Information – Domestic (U.S.) Only

Your BlackBerry® device features an embedded Global Positioning System (GPS)

chip necessary for utilizing E911 emergency location services where available.

When you place an emergency 911 call, the GPS feature of your BlackBerry®

device begins to seek information to calculate your approximate location.

Depending on several variables, including availability and access to satellite

signals, it may take up to 30 seconds or more to determine and report your

approximate location.

Always report your location to the 911 operator when placing an

emergency call. Some designated emergency call takers, known as

Public Safety Answering Points (PSAPs) may not be equipped to

receive GPS location information from your device.

IMPORTANT

The GPS feature on your BlackBerry® device can help emergency personnel

determine your location in instances where you are in a wireless coverage

area, your device is able to communicate with a GPS-enabled satellite, and

your emergency response center is equipped to process such information.

Note:

Using Voicemail

For information about setting up voicemail on your BlackBerry® device, see

“Set Up Your Sprint Voicemail” on page 10 for details.

Note:

New Voicemail Message Alerts

When you receive a new voice message, your BlackBerry® device alerts you and

prompts you to call your voicemail.

When you are roaming off the Sprint National Network, you may not receive

notification of new voicemail messages. It is recommended that you

periodically check your voicemail by dialing 1 + area code + your wireless

Note:

phone number. When your voicemail answers, press ( ) and enter your

passcode. You will be charged roaming rates when accessing voicemail

while roaming off the Sprint National Network.

Sprint voicemail accepts messages even when your device’s phone is turned

off. However, you are notified of new messages only when your phone is

turned on and you are in a Sprint service area.

Retrieving Your Voicemail Messages

You can review your messages directly from your BlackBerry® device or from any

other touch-tone phone.

Using Your BlackBerry® 8830 to Access Your Voicemail Messages

ᮣ

Press and hold . (Your BlackBerry® device will dial your voicemail box.)

If you have not disabled your voicemail passcode, enter the passcode and

press the pound key ( ) to access your voicemail.

Using Another Phone to Access Your Voicemail Messages

1. Dial your wireless phone number.

2. When your voicemail answers, press the asterisk key ( ).

3. Enter your voicemail passcode and press the pound key (#) to access your

voicemail.

Voicemail Options

When you are connected to your voicemail box, follow the spoken instructions to

set your voicemail options, including enabling or disabling Expert Mode, setting

up group distribution lists, selecting reply options, and recording an extended

absence greeting.

Sending Email Messages

You must set up a supported email account to use with your BlackBerry® device

before you can send and receive email messages. See “Setting Up Email on Your

BlackBerry® 8830” on page 11 for more information.

1. Click Messages (

) to display a message list, and then press

2. Click Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message and then click the trackball.

5. Click Send.

If you have set up more than one supported email account on your

Note:

BlackBerry® device, you can select an account to send the message from.

At the top of the message, in the Send Using field, press the Space key until

the preferred email account appears.

Sending SMS (Text) Messages – Domestic (U.S.) Only

1. Click Messages (

) to display a message list, and then press

2. Click Compose SMS Text.

3. Do one of the following:

Ⅲ

If the recipient is not in your address book, click [Use Once], enter an

SMS-compatible phone number, and then click the trackball.

Ⅲ

If the recipient is in your address book, click the contact entry.

4. Type a message and then click the trackball.

5. Click Send.

To send an SMS message quickly from the phone screen, type an

SMS-compatible phone number, click the trackball, and then click

SMS Text <###########>.

Notes:

Sending PIN Messages

A personal identification number (PIN) uniquely identifies each BlackBerry®

device on the network. If you know the PIN of another BlackBerry® device user,

you can send a PIN message to that person. To find your PIN, click Options > Status

from the Home screen.

1. Click Messages to display the messages list, and then press

2. Click Compose PIN.

3. In the To field, type a PIN or a contact name.

4. Type a message and then click the trackball.

5. Click Send.

Adding Contacts

1. Click Address Book ( ) to display the contacts list, and then press

2. Click New Address.

3. Type the contact information and then click the trackball.

4. Click Save.

If you have installed BlackBerry® Desktop Manager software on your

computer (see “Installing the BlackBerry® Desktop Software” on page 32),

you can also add Contacts by connecting your BlackBerry® device to your

computer and synchronizing with a compatible Personal Information

Management (PIM) address book. See the BlackBerry® Desktop Manager

Online Help for details.

Note:

Using the Calendar

Adding an Appointment

1. Click Calendar to display the calendar view, and then press

2. Click New.

3. Type the appointment details.

4. Click the trackball, and then click Save.

Viewing and Editing Appointments

1. Click Calendar to display the calendar view, and then press

2. Click the desired calendar view (View Week, View Month, or View Agenda).

If you are in Month view, you will need to click on a specific day to view

appointments for that day.

Note:

3. Select the appointment you wish to view or edit, press

, and then

click Open.

If the selected item is a recurring appointment, select Open the series to edit

all occurrences or Open this occurrence to edit only the selected occurrence.

Note:

4. Confirm or edit the information as needed. When you have finished, click

the trackball and then click Save to save your changes.

Going to Web Pages

1. Click Browser (

) to display the browser, and then press

2. Click Go To.

3. Do one of the following:

Ⅲ

Type a Web address (URL) and press

Highlight a Web address and press

Ⅲ

4. Click OK.

To insert a period, press the Space key.

To insert a slash mark (/), press the Shift key + the Space key.

Tips:

The Go To dialog box tracks the Web addresses that you type. To go to a

Web page on the list, click the Web address and then click OK.

Setting a BlackBerry® 8830 Password

1. Click Options ( ) > Security Options.

2. Click General Settings.

3. Set the Password field to Enabled.

4. Set the other security options and then click the trackball.

5. Click Save.

6. Type a password and then press

7. Retype the password.

8. Click the trackball.

Locking and Unlocking the BlackBerry® 8830

To lock your BlackBerry® device:

ᮣ

With a password set, on the Home screen, click Lock.

To unlock your BlackBerry® device:

On the Lock screen, roll the trackball. Click Unlock. Type your password. Press

the Enter key ( ).

ᮣ

When the BlackBerry® device is locked, you should be able to make an

emergency call without dialing the emergency access number, provided

you are within range of a compatible wireless network. Click Emergency Call.

Click Yes.

Note:

Inserting a microSD Card

You can use an optional microSD media card to extend the memory available on your

BlackBerry® device for storing media files such as videos, ring tones, pictures, or songs.

Your use of third-party products or services shall be governed by and subject

to you agreeing to the terms of separate licenses, if any, for those products or

services. Any third-party products or services that are provided with RIM's

products and services are provided "as is". RIM makes no representation,

warranty or guarantee whatsoever in relation to the third-party products or

services and RIM assumes no liability whatsoever in relation to the third-

party products and services even if RIM has been advised of the possibility of

such damages or can anticipate such damages.

Note:

1. Press the battery cover release button

and slide off the battery cover.

2. Slide the media card holder door

toward its hinges to unlock it.

3. Open the media card holder door.

4. Place the media card into the slots

in the media card holder door so

that the metal contacts on the

media card align with the metal

contacts on your device when the

media card holder door is closed.

5. Close the media card holder door.

6. Slide the media card holder door

away from its hinges to lock it.

7. Replace the battery cover.

Location Settings – Domestic (U.S.) Only

Your BlackBerry® device is equipped with a Location feature for use in connection

with location-based services that may be available.

Where services are available, the Location feature allows the network to detect

your position. Turning Location off will hide your location from everyone except

911 (where compatible wireless coverage is available and the emergency

response center is equipped to process such information).

Turning Location on will allow the network to detect your position using GPS

technology, making some Sprint applications and services easier to use.

Turning Location off will disable the GPS location function for all purposes

except 911, but will not hide your general location based on the cell site

serving your call. No application or service may use your location without

your request or permission. GPS-enhanced 911 is not available in all areas.

Note:

GPS Location services are not available when roaming internationally.

To enable your phone’s Location feature:

1. Click Options ( ) > Advanced Options > GPS.

2. Select GPS Services, press

, and click Change Option.

, and then click Save.

3. Click Location ON, press

When the Location feature is on, the Home screen will display the

When Location is turned off, the icon will be displayed.

icon.

For more information about location-based services, such as the BlackBerry®

Maps application, please click Help ( ) or go online to see your complete

user guide.

Note:

Using Bluetooth With Your BlackBerry® 8830

Turning the Bluetooth Radio On or Off

To turn on the Bluetooth® Radio:

ᮣ

Click Options ( ) > Bluetooth. Press

To turn off the Bluetooth radio:

Click Options ( ) > Bluetooth. Press

and then click Enable Bluetooth.

ᮣ

and then click Disable Bluetooth.

Pairing With Another Bluetooth-Enabled Device

1. Click Set Up Bluetooth to display the Bluetooth setup application, and then

click OK.

2. Click the name of a Bluetooth-enabled device.

3. If required, type the passkey for the Bluetooth-enabled device on your

BlackBerry® device.

4. If required, type the passkey for the Bluetooth-enabled device on the

Bluetooth-enabled device.

Verify that the Bluetooth-enabled device that you want to pair with is in the

correct mode for pairing.

Notes:

The names of the Bluetooth-enabled devices with which you have

already paired appear in the list of paired Bluetooth-enabled devices.

They do not appear in the list of Bluetooth-enabled devices that appears

when using the Bluetooth setup application.

Using Your BlackBerry® 8830 as a Modem

The data capabilities of your BlackBerry® device allow you to use your data

connection as a modem for your desktop or laptop PC. You’ll be able to send and

receive email, browse the Internet, and access your company’s network anywhere

on the Sprint National Network.

Your use of third-party products or services shall be governed by and subject

to you agreeing to the terms of separate licenses, if any, for those products or

services. Any third-party products or services that are provided with RIM's

products and services are provided "as is". RIM makes no representation,

warranty or guarantee whatsoever in relation to the third-party products or

services and RIM assumes no liability whatsoever in relation to the third-

party products and services even if RIM has been advised of the possibility of

such damages or can anticipate such damages.

Note:

Setting Up a Data Connection With Your Personal Computer

In order to use your BlackBerry® device as a modem, you’ll first need to load the

Sprint PCS® Connection Manager Software on your Personal Computer (PC), then

use the USB cable to connect your BlackBerry® device to your PC.

To set up your device-to-PC data connection:

1. From your PC’s Internet browser, go to www.sprint.com/downloads, select your

computer’s operating system, and download the “Sprint PCS Connection

Manager for Phone as Modem/USB Cables.” (The software and drivers can

be downloaded free of charge.)

2. Double-click on the downloaded file and follow the onscreen instructions to

install the Sprint PCS Connection Manager Software and drivers to your PC.

3. Once the software has been fully installed, connect your BlackBerry® device

to your PC using the supplied USB cable. (Your PC will detect the connection

and a “Found New Hardware” icon may appear in your system tray.)

Before using Sprint PCS Connection Manager with your BlackBerry® device,

you must first install and connect with the BlackBerry® Desktop Software

(version 4.1 or higher). See “Installing the BlackBerry® Desktop Software” on

page 32 for details.

Note:

4. Launch the Sprint PCS Connection Manager Software and click Go to

connect. (Before connecting, make sure any other Internet connections on

your PC have been disabled.)

5. Once the connection is established, launch an Internet session, check your

email, or do anything else you would do using a traditional data connection.

6. When you’re ready to terminate the data connection, double-click on the

Spring PCS Connection Manager icon in the system tray, then click Stop to

end the session.

7. Disconnect the USB cable from your BlackBerry® device and from your PC.

While your data connection is active, incoming calls ring through and can be

answered, interrupting the data session. During a call, the data session is

suspended (you can’t access additional pages), but when the call is finished,

you are returned to your active data session.

Note:

Installing the BlackBerry® Desktop Software

Install the BlackBerry® Desktop Software on a computer to perform any of the

following actions:

ⅷ

Synchronize organizer data such as contacts, calendar entries, tasks, and

memos between your device and your computer.

ⅷ

Back up and restore device data.

Transfer files between your device and your computer.

Add applications to your device.

Set up and manage email message forwarding or wireless calendar

synchronization if your system administrator has advised you to do so.

ⅷ

Set up and manage email message forwarding using the BlackBerry® Desktop

Redirector to forward email messages from a Microsoft® Outlook®

(Workgroup installation) email account that resides on a Microsoft Exchange

Server version 5.5 or later.

To install the BlackBerry® Desktop Software, the following system requirements

apply:

ⅷ

Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later.

Microsoft® Windows® 2000 or later.

CD drive.

Available USB port.

To install the BlackBerry® Desktop Software:

1. Verify that your BlackBerry® device is not connected to your computer.

2. Insert the BlackBerry® User Tools CD into your CD drive.

3. Click Begin > BlackBerry Desktop Software.

4. Follow the onscreen instructions to:

Ⅲ

Select a language.

Select a country or region.

Carefully review the terms of the license agreement. If you agree, click

the appropriate button to accept the agreement.

Ⅲ

Enter the requested customer information.

5. Perform one of the following actions:

Ⅲ

If you do not want to use the BlackBerry® Desktop Software to

synchronize certificates between your device and your computer, select

the Typical option and then click Next.

Ⅲ

If you want to use the BlackBerry® Desktop Software to synchronize

certificates between your computer and your device, select the Custom

option and click Next. in the Certificate Synchronization drop-down list,

click This feature, and all subfeatures, will be installed on local hard drive.

6. Complete the onscreen instructions.

7. When the installation is complete, connect the smaller end of the USB cable

to the USB port on the side of your BlackBerry® device.

8. Connect the larger end of the USB cable to an available USB port on your

computer.

9. If the BlackBerry® Desktop Manager does not open automatically, on the

Windows® taskbar, click Start > Programs > BlackBerry > Desktop Manager.

To find more information about the features of the BlackBerry® Desktop

Software, click Help > Desktop Help Contents.

Note:

Using Your BlackBerry® 8830 With a Hearing Aid Device

Your BlackBerry® device has been tested for hearing aid device compatibility.

When some wireless devices are used near some hearing devices (hearing aids

and cochlear implants), users may detect a buzzing, humming, or whining noise.

Some hearing devices are more immune than others to this interference noise

and wireless devices also vary in the amount of interference they generate.

The wireless telephone industry has developed ratings for some of their wireless

devices, to assist hearing device users in finding wireless devices that may be

compatible with their hearing devices. Not all wireless devices have been rated.

Wireless devices that have been rated have a label located on the box. Your

BlackBerry® 8830 World Edition smartphone has an M4/T4 rating.

These ratings are not guarantees. Results will vary depending on the level of

immunity of your hearing device and degree of your hearing loss. If your hearing

device happens to be vulnerable to interference, you may not be able to use a

rated wireless device successfully. Trying out the wireless device with your

hearing device is the best way to evaluate it for your personal needs.

M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely

to generate less interference to hearing devices than wireless devices that are not

labeled. M4 is the better/higher of the two ratings.

T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to

be more usable with a hearing device's telecoil (“T Switch” or “Telephone Switch”)

than unrated wireless devices. T4 is the better/higher of the two ratings. (Note

that not all hearing devices have telecoils in them.)

The more immune your hearing aid device is, the less likely you are to experience

interference noise from your wireless device. Hearing aid devices should have

ratings similar to wireless devices. Ask your hearing healthcare professional for

the rating of your hearing aid. Add the rating of your hearing aid and your

wireless device to determine probable usability:

ⅷ

Any combined rating equal to or greater than six offers best use.

Any combined rating equal to five is considered normal use.

Any combined rating equal to four is considered usable.

Thus, if you pair an M3 hearing aid with an M3 wireless device, you will have a

combined rating of six for “best use.” This is synonymous for T ratings.

Sprint Nextel further suggests you experiment with multiple wireless devices

(even those not labeled M3/T3 or M4/T4) while in the store to find the one that

works best with your hearing aid device. Should you experience interference or

find the quality of service unsatisfactory after purchasing your wireless device,

promptly return it to the store within 30 days of purchase. With the Sprint 30-day

Risk-Free Guarantee, you may return the wireless device within 30 days of

purchase for a full refund.

For more information, please consult the Safety and Product Information Guide

on the BlackBerry® User Tools CD that came with your device.

Finding Help With Other Features

ᮣ

To access a full list of help topics for your BlackBerry® device, click Help (

from the Home screen.

)

To access a list of topics that are associated with the program that you

are using, press

and then click Help.

To open the main list of topics for all programs, press

and then click

Index from any open Help screen.

User Guide

The full user guide for your BlackBerry® device, can be found on the BlackBerry

User Tools CD that was packaged with your device.

Additional Resources

If you use the BlackBerry® Internet Service, log in to your account using a desktop

browser. (See “Installing the BlackBerry® Desktop Software” on page 32 for more

information.) On the menu bar, click Help to view the BlackBerry® Internet Service

Online Help for more information about email message troubleshooting.

If you use the BlackBerry® Desktop Software, on the menu bar, click Help to find

the BlackBerry® Desktop Software Online Help and the BlackBerry® User Guide.

Sprint Worldwide^SMWireless Service

Your BlackBerry® device allows you to roam throughout the world using both

CDMA (Code Division Multiple Access) and GSM (Global System for Mobile

Communications) networks. (Subject to network availability. For a complete list of

countries, visit www.sprint.com/international.)

Getting Started

Before using your BlackBerry® device in global roaming mode, you must activate

Sprint Worldwide service.

To activate Sprint Worldwide service:

ᮣ

Call Sprint Worldwide Customer Support at 1-888-226-7212, option 2.

Your BlackBerry® device is compatible with European and worldwide voltage

standards; however, an additional power adapter is required. To purchase an

approved adapter, please visit www.shopblackberry.com.

Note:

Sprint Worldwide Wireless Service

Your SIM Card

Your BlackBerry® device comes with a preinstalled SIM (Subscriber Identity Module)

card to support roaming on compatible GSM networks.

Your SIM card should be preinstalled. If you need to reinstall your SIM card,

please follow the instructions below.

Note:

The SIM included contains information specific to your BlackBerry®

device and should be retained with the device for use on GSM networks.

1. Press the battery cover release button, slide off the battery cover, and

remove the battery. (See “Insert the Battery” on page 5.)

2. Hold the SIM card so that the metal contacts on the SIM card face

down and the cutoff corner points toward the lower-right corner of the

BlackBerry® device.

3. Slide the SIM card into the SIM card slot until it stops.

One end of the SIM card should be hidden under the plastic casing on your

BlackBerry® device.

4. Replace the battery and battery cover. (See “Insert the Battery” on page 5.)

Sprint Worldwide Wireless Service

Activating Global Roaming Mode

Your BlackBerry® device is designed to enter global roaming mode automatically

when you activate your Sprint Worldwide service, meaning that it should

automatically connect to an appropriate CDMA network or GSM network when you

travel. You may also set global roaming options by clicking the Manage Connections

icon on the Home screen.

To set your global roaming options:

1. Click Manage Connections > Mobile Network Options.

2. Select Network Mode and click the trackball.

3. Select an option and click the trackball:

Ⅲ

GSM to allow connections to GSM networks only.

1XEV to allow connections to CDMA networks only.

Global to allow connections to available CDMA or GSM networks.

4. Press

and click Save to save the setting.

Sprint Worldwide Wireless Service

Making and Receiving Worldwide Calls

When traveling on international networks, you can place and answer calls as you

would on the Sprint network (see “Making and Answering Phone Calls” on page 18),

although some additional instructions may be required to place a call. Certain

features and services are not available in all countries. For more information on

services that are available while roaming, visit www.sprint.com/international.

Making Calls Using Plus (+) Code Dialing

Placing calls from one country to another country is simple with the Plus (+) Code

Dialing feature. When placing international calls, you can use Plus Code Dialing to

enter the appropriate international access code for your location (for example, 011

for international calls placed from the United States).

Plus Code Dialing is only available when roaming internationally on GSM

networks and on certain CDMA networks in the United States, Canada, and

the Caribbean.

Note:

International access codes and dialing information are available online

at www.sprint.com.

To use Plus Code Dialing to place an international call:

1. From the phone dial screen, press and hold

to insert a “+” on the phone

dial screen.

2. Enter the country code, city code or area code, and the phone number you’re

calling, and then press

(The access code for international dialing will automatically be dialed,

followed by the country code, city or area code, and the phone number.)

Sprint Worldwide Wireless Service

Direct Dial

To place an international call by dialing direct:

ᮣ

Dial the international access code, the country code, the city or area code,

and the phone number, and then press to place the call.

Making Calls Within a Country (Local or Long Distance Dialing)

The steps for placing a call within a country are identical to those for calling country-

to-country, except it is not necessary to enter the country code.

Some countries require additional dialing steps for calling a mobile number;

you will need to verify you are dialing the number the same as you would

from a wireline phone in that country.

Note:

Always check the local requirements for placing emergency calls. When

traveling in GSM locations, the emergency number is 112. In CDMA

mode, the emergency number will vary by country.

IMPORTANT

Emergency 911 (E911) location services are not available when

roaming internationally.

Calling the United States From Another Country

To place a call to the United States from another country:

1. If you are on a GSM network, press and hold

to insert a “+” on the phone

dial screen. (The “+” symbol automatically inserts the international access

code for the country from which you are calling.)

– or –

If you are on a CDMA network outside Canada or the Caribbean, enter the

international access code for the country from which you are calling.

Sprint Worldwide Wireless Service

2. Press

number.

3. Press

to insert the U.S. country code, and then enter the area code and

to place the call.

Sprint Voicemail Service

Your Sprint voicemail will follow you as you travel. All of your unanswered calls will be

forwarded to your Sprint voicemail. You will need to be sure your voicemail box is

already set up and that you know your voicemail passcode (see page 10).

In India, Sprint voicemail is not available while roaming on the GSM

network; it does work while on the CDMA network

Note:

Setting Up Your Voicemail Access Number

To simplify accessing your Sprint voicemail while traveling, you can set up your

voicemail access number as a Contacts entry. This will make it faster and easier to

access your messages while roaming internationally.

1. Click Address Book ( ), press

, and click New Address.

2. Type a name for the entry (for example, “Voicemail”).

3. Enter

(+ 1), your area code, and your wireless phone number.

and click Save to save the entry.

4. Press

Sprint Worldwide Wireless Service

Accessing Your Voicemail

New Message Indicators

Your voicemail message indicators may be displayed differently when roaming

internationally.

ⅷ

A “Message Waiting” indicator icon or a text message is displayed when a

voicemail message is received.

You may see “Missed Call” on your screen prior to receiving a message

notification.

You must call voicemail in order to retrieve messages. Follow the instructions

on the previous page to store your voicemail number for easy access.

Retrieving Voicemail Messages

The voicemail retrieval process while traveling is the same as on the Sprint network;

however, you will be required to enter your voicemail passcode.

To retrieve your voicemail messages:

1. Click Address Book ( ), highlight the voicemail access entry (see “Setting

Up Your Voicemail Access Number” on page 42), and press

2. When your voicemail answers, press the asterisk key ( ), enter the

passcode, and press the pound key ( ) to access your voicemail.

Voicemail Troubleshooting

Please keep the following tips in mind when using Sprint voicemail while traveling:

ⅷ

Some carriers may not support voicemail indicators. It may be necessary to

call your voicemail to see if you have any new messages.

ⅷ

If you hear the message “Please enter the number of the subscriber you wish

to call,” enter your 10-digit wireless phone number.

Sprint Worldwide Wireless Service

International Data Roaming

Sprint Worldwide Wireless Service can also keep you connected via email

and Web browsing when traveling in countries in which Sprint offers data

service. Data services are available on both CDMA and GSM networks; check

www.sprint.com/international to determine the services available where you are

traveling.

Prior to using your Sprint Worldwide GSM Data Services, you must establish

and utilize your CDMA data services domestically on the Sprint National

Network.

Note:

Getting Started With Data Services

To use Sprint Worldwide Data Services, you will need to have these services activated

on your account.

ᮣ

To activate, call Sprint Worldwide Customer Support at 1-888-226-7212,

option 2. Representatives are available 24 hours a day, 7 days a week to

assist you.

Once your services are activated, you may need to select a GSM data services provider

for the country you’re in.

Accessing Your Email and Data Services on GSM Networks

To access your email and browse the Web when traveling, you may need to manually

select the carrier that provides Sprint service in your location. You can find a list of

carriers for each country where GSM data service is offered at www.sprint.com/

international. Then, follow the instructions below to select the appropriate carrier

network on your BlackBerry® device.

Sprint Worldwide Wireless Service

To select a GSM data service carrier for a specific country:

1. Click Manage Connections > Mobile Network Options.

2. Select Network Mode > GSM.

3. Select Network Selection Mode > Manual. The BlackBerry® device searches

and lists the available networks.

4. Select the network that supports Sprint International GSM Data Roaming.

(Check www.sprint.com/international for a list of which carriers in which

countries support GSM Data.)

When traveling, it may be necessary to select a new compatible GSM data

service carrier each time you enter a new country.

Note:

Accessing Your Email and Data Services on CDMA Networks

If data service is available on a CDMA network, then you only need to set the phone

to CDMA; you will not need to select the specific carrier. Selecting a specific carrier is

only necessary for providers on the GSM network. If your device has automatically

selected a GSM network while traveling, then you will need to set the phone to

CDMA to access CDMA data services. (See “A ctivating Global Roaming Mode” on

page 39.) Visit www.sprint.com/international for a list of services available for each

country.

You will also want to periodically get the latest PRL (Preferred Roaming List) release by

either calling customer service or visiting a local retail store. The PRL provides your

device with information to select the optimal network for where you are traveling.

Sprint Worldwide Wireless Service

Understanding Status Messages

You may receive status messages under certain conditions. Before contacting Sprint

Worldwide Customer Support, note the message, numeric code, and the conditions

under which it appeared. The following table lists and describes the status messages.

Status

Message Description

Messages

Number Not

in Service

The number that you entered is not valid.

User Not

Available

The phone that you called is either busy, out-of-range, or

turned off. Please try again later.

User Not

Authorized

The party that you called has not purchased this service.

Please Try

Later

This service is temporarily not available. Please try again

later.

Service

Restricted

Service may not be activated properly. Please contact Sprint

Customer Service to report the issue for resolution.

Service Not

Available

This feature is not available on the current network.

Either the service is not activated properly or the current

network is available for emergency calling only. Adjust your

network settings to check for other available networks. See

page 39 for details. If service is still not available after

adjusting settings, contact Sprint Customer Service to report

the issue for resolution

Emergency

Calls Only

Sprint Worldwide Wireless Service

System Busy

Try Later

The system is experiencing heavy traffic. Please try again later.

Service

Conflict

This service cannot be enabled because an incompatible

service has already been turned on.

Please Try

Again

An error occurred. Note the error code and try again.

Self Check

Error

A fault was detected with your phone. If this error recurs,

note the error and contact Sprint Customer Service.

An operational fault was detected with your phone. Note the

Self Check Fail numeric code, turn your phone off, and contact Sprint

Customer Service.

You have entered an incorrect SIM PIN number. You have only

three attempts to enter your PIN. After a third unsuccessful

attempt, your phone will be locked and you will have to call

Sprint Customer Service to have it unlocked. Sprint sets the

Wrong PIN

default to PIN off; if you elect to enable the PIN then you will

need to contact Sprint for the default PIN and PUK.

An incorrect SIM PIN was entered three consecutive times.

You will be unable to send or receive calls on your phone.

Contact Sprint Customer Service to obtain the PIN Unblocked

PIN Blocked

Call Your

Key (PUK) code. Sprint sets the default to PIN off; if you elect

Provider

to enable the PIN then you will need to contact Sprint for the

default PIN and PUK.

Your SIM Card is not being detected. Please check to ensure

that you have inserted the SIM Card.

Insert SIM

Check SIM Card Please check your SIM card to make sure it is properly inserted.

Sprint Worldwide Wireless Service

Contacting Sprint

If you experience any issues with voice or data services while outside of the

United States, Sprint offers customer support 24 hours a day. In the event that

you do experience an issue, try the following actions:

ⅷ

First try powering your device off and then back on; this will force your

BlackBerry® device to reregister with the network.

ⅷ

Try manually selecting another network. Information for selecting networks

can be found in the phone guide.

If neither of these actions resolves your issue, you will need to contact customer

service (see below). When calling to report an issue the following information

will be beneficial in trying to resolve your issue as quickly as possible:

ⅷ

Your wireless phone number.

The city and country you are traveling in.

Any error messages that display on your BlackBerry® device or that you heard

when trying to place a call.

ⅷ

If the issue is with data, were you able to place voice calls?

If the issue is with voice service were you able to access data?

Please call the numbers below if you need assistance:

While in the United States:

ⅷ

Call 1-888-226-7212, option 2.

While traveling outside the United States:

ⅷ

In GSM mode: press and hold

and then dial 1-817-698-4199, option 2.

In CDMA mode: enter the country code and then dial 1-817-698-4199, option 2.

There is no charge for this call from your BlackBerry® device.

Sprint Worldwide Wireless Service

From a landline phone when outside the United States:

Sprint Worldwide Customer Support can be reached from a landline phone at

1-817-698-4199, option 2. Access or connection fees may apply. The toll free numbers

below can also be used to contact Sprint Worldwide Customer Support in the

following countries:

Country

From Landline Phone

1-888-226-7212

00-1-800-713-0750

1-888-226-7212

0800-903200

Anguilla

Barbados

Cayman Islands

China

Dominica

France

Germany

Italy

0800-80-0951

800-787-986

Mexico

001-877-294-9003

1-800-201-7545

0808-234-6616

Trinidad and Tobago

United Kingdom

This toll-free service is available at ordinary landline and some public pay

phones. This service does not cover any hotel access charges.

Note:

Sprint Worldwide Wireless Service

BlackBerry® 8830 Basics and Shortcuts

Navigating Screens

Click Keyboard Lock. (Set a password

for added security.)

Lock the BlackBerry® device/keyboard

Unlock the BlackBerry®device/

keyboard

Press

and press

Move the cursor horizontally or

vertically

Roll the trackball. – or –

Press and roll the trackball.

Return to the previous screen

Click an item

Press the Escape key ( ).

Highlight the item and then click

(press) the trackball.

Press and hold

trackball.

and roll the

Select multiple items

Press and hold

Escape key (

and press the

Switch between programs

Go to the top of a screen

Press

Go to the bottom of a screen

Turn the BlackBerry® device on or off

Press and hold the Power button.

Typing and Editing

Capitalize a letter

Press and hold the letter.

Insert a period

Press

twice.

Type the alternate character on a key

Insert a symbol

and press the desired key.

Press and hold a letter and roll the

trackball left or right.

Insert an accented character

Select text

Press

and roll the trackball.

Press and hold

trackball.

and roll the

Select characters

Press

and click the trackball.

Copy selected text

Cut selected text

– or –

Click the trackball and click Copy.

Press and . – or –

Click the trackball and click Cut.

Press

and click the trackball.

Paste selected text

Cancel a selection

– or –

Click the trackball and click Paste.

Press the Escape key ( ).

Fields

To change values in a field, highlight the field, click the

trackball, and click a value.

On an option screen, you can also select an option and

click the trackball. Click Change Option. Click a value.

Menus

To view a menu, press

. If there is more than one

available action for the item, a short menu of available

actions is displayed.

To view more available actions for the selected item,

press

or click Full Menu.

Status Indicators

roaming

Number mode on

Shift mode on

Alt mode on

message sending

message not sent

read message

receiving data

transmitting data

alarm set

placed call

unread message

message includes

attachment

voicemail message

Bluetooth® on

missed call

text (SMS)

message

received call

sent message

Bluetooth

connected

Battery Status

Full battery power

Low battery power

Charging

Wireless Network Coverage

You must be connected to the Sprint National Network to begin using many of

the features of your BlackBerry® device. To connect to or disconnect from the

network, click Turn Wireless On/Turn Wireless Off.

Indicators on the Home screen show the wireless coverage level for the area in

which you are using your BlackBerry® device. A low level of wireless coverage

might limit the use of some features, as shown in the chart below.

Full wireless coverage

No wireless coverage

Wireless is turned off

FEATURES

Emergency calls

Text (SMS) messages

Phone

ⅷ

Email and PIN messages

Browser

High-speed data*

*High-speed 1X EV (EVDO service) subject to availability.

Contact Sprint Customer Service for more information.

Shortcuts

Your BlackBerry® device offers a number of keyboard shortcuts to help make

navigating your device easier and faster.

Phone Shortcuts

Open the phone screen or make a

phone call

Press

End a call

Press the Mute key on the top of your

BlackBerry® device.

Turn mute on or off during a call

Turn speakerphone on or off during a

call

Press

Change the volume during a call

Dial a letter in a phone number

Press the volume keys up or down.

Press and hold

letter key.

and then press the

Open the contact list from the phone

screen

Press and hold

Redial a number

Press

twice.

Call voicemail access number

Press and hold

Press and hold an unassigned key

and then enter a phone number.

Assign speed dial to a number key

Browser Shortcuts

Open a selected link

Go to a specific Web page

Go back one page

Press

or click the link.

Press the Escape key (

Exit the browser

Press and hold the Escape key (

Return to the home page

Open the bookmark list

Add a bookmark

Press

View a list of recent Web sites

Refresh a Web page

Go down one page

Go up one page

Message List Shortcuts

Open a selected message

Reply to sender

Press

Forward message

Go to messages from the next day

Go to the next unread message

File a message

View sent messages

View received messages

Calendar Shortcuts

Go to the next day, week, or month

Press

Go to the previous day, week, or month Press

and press

Move the cursor horizontally in

week view

Press and hold

trackball.

and roll the

Move the cursor vertically in

month view

Press and hold

trackball.

and roll the

For the Calendar shortcuts to work in Day view, in the calendar options, set

the Enable Quick Entry field to No.

Note:

Frequently Asked Questions

Why does my BlackBerry® device not turn on?

ⅷ

The power might be off. Press the Power button on top of the device.

ⅷ

The battery might not be charged. See “Charge the Battery” on page 7 for

more information.

Why does my BlackBerry® device not charge?

ⅷ

A connection might not be complete. Check that all cables and plugs are fully

inserted into ports and power outlets. See “Charge the Battery” on page 7 for

more information.

The battery might not be inserted properly. Remove and reinsert the battery.

Verify that the connectors align. See “Insert the Battery” on page 5 for more

information.

If you connect your BlackBerry® device to your computer to charge (see

below), verify that the computer is turned on. If you connect your device to

the computer using a USB hub, the hub must be self powered to provide

enough power to charge your device.

Can I charge my BlackBerry® device by connecting it to my computer?

If you have installed the BlackBerry® Desktop Software or the BlackBerry®

Device Manager on your computer, you can connect your BlackBerry® device to

the computer to charge the battery.

1. Verify that the computer is turned on.

2. Connect the smaller end of the USB cable to your BlackBerry® device.

3. Connect the larger end of the USB cable to an available USB port on your

computer.

To find more help with connecting your BlackBerry® device to the computer,

click Help in the BlackBerry® Desktop Software to view the BlackBerry®

Desktop Software Online Help.

Note:

Why can I not send or receive email messages?

Verify that your BlackBerry® device is connected to the Sprint National Network

and that you are in a wireless coverage area. See “Connect to the Sprint National

Network” on page 9 for more information.

Verify that you have set up a supported email account for use with your

BlackBerry® device. See “Choosing Your Email Setup Option” on page 11 for

more information.

If you are using the BlackBerry® Internet Service, see the BlackBerry® Internet

Service Online Help for more information about email message troubleshooting.

If you continue to be unable to send and receive messages, reset your

BlackBerry® device by removing and reinserting the battery.

To find more help with sending and receiving email messages, in the

messages list, click the trackball. Click Help > Email Messages.

Note:

Can I integrate my BlackBerry® device with a corporate email account if I do not have

access to a BlackBerry® Enterprise Server?

If you use Microsoft Outlook (Workgroup installation) with an email account on

a Microsoft Exchange Server version 5.5 or later and your BlackBerry® device

does not have access to a BlackBerry® Enterprise Server, your system

administrator might permit you to install the BlackBerry® Desktop Redirector on

your computer to integrate your BlackBerry® device with your supported email

account.

To integrate your BlackBerry® device with a supported email account using the

BlackBerry® Desktop Redirector, when you install the BlackBerry® Desktop

Software, select BlackBerry Desktop Redirector as your message redirection

option. See “Installing the BlackBerry® Desktop Software” on page 32 for more

information about installing the BlackBerry® Desktop Software.

Your computer must be on and the BlackBerry® Desktop Redirector must be

running to send and receive messages on your BlackBerry® device.

Can I set up for email using both the BlackBerry® Enterprise Server and BlackBerry®

Internet Service?

If your wireless service permits email setup using more than one service, first

complete the steps in “Using the BlackBerry® Enterprise Server Option” on

page 14, followed by the steps in “Using the BlackBerry® Internet Service

Option” on page 12.

Contact Sprint Customer Service for more information about availability and the

fees that might be associated with email setup using both BlackBerry®

Enterprise Server and BlackBerry® Internet Service.

How do I reset my BlackBerry® device?

To reset your BlackBerry® device hardware and programs, remove and then

reinsert the battery.

How do I clean the screen?

Clean the screen and your BlackBerry® device using only a soft dry cloth. Do not

use liquid, aerosol cleaners, or solvents on or near your BlackBerry® device.

Disconnect any cables from the computer and unplug any charging accessories

from the electrical outlet before cleaning.

See the Safety and Product Information booklet for more information about

caring for your BlackBerry® device.

Note:

Where can I buy accessories for my BlackBerry® device?

You can buy approved accessories, including batteries and chargers, for your

BlackBerry® device at Sprint Stores or online at:

Ⅲ

www.sprint.com – Click on the Accessories link.

Ⅲ

www.shopblackberry.com.

Use only those accessories approved by RIM. Using any accessories not

approved by RIM for use with your BlackBerry® device may invalidate any

approval or warranty applicable to your BlackBerry® device and may be

dangerous.

Note:

Where can I download games and ring tones for my BlackBerry® device?

You can click the Sprint Software Store icon ( ) for a direct link to games,

applications, ringers, and other quality content to enhance your device. In

addition, many third-party vendors offer games, ring tones, and other programs

for your BlackBerry® device online. You can download new programs using your

BlackBerry® device browser, or download them using your computer and load

them onto your BlackBerry® device using the Application Loader tool of the

BlackBerry® Desktop Software.

For example, you can visit the following Web site using the browser on your

BlackBerry® device: mobile.blackberry.com.

Your use of third-party products or services shall be governed by and subject

to you agreeing to the terms of separate licenses, if any, for those products or

services. Any third-party products or services that are provided with RIM's

products and services are provided "as is". RIM makes no representation,

warranty or guarantee whatsoever in relation to the third-party products or

services and RIM assumes no liability whatsoever in relation to the third-

party products and services even if RIM has been advised of the possibility of

such damages or can anticipate such damages.

Note:

Why does the screen on my BlackBerry® device turn off?

When you do not use your BlackBerry® device for a period of time, the screen

turns off to conserve battery power. Roll the trackball or press any key to turn

the screen on again.

BlackBerry® Internet Service – Frequently Asked

Questions

How do I change or update the BlackBerry® device I want to use with the BlackBerry®

Internet Service?

The BlackBerry® Internet Service is associated with your particular BlackBerry®

device. If you switch BlackBerry® devices, you can log in to the BlackBerry®

Internet Service Web site to update the device PIN that is associated with the

BlackBerry Internet Service. See “Installing the BlackBerry® Desktop Software”

on page 32 for more information. See the BlackBerry® Internet Service Online

Help or contact Sprint for more information about changing or updating your

BlackBerry® device.

Why can I not add a supported email address?

Verify that the email account that is associated with the email address that you

want to add supports POP3 or IMAP4. Contact your email provider for more

information about the address types that you can add. See the BlackBerry®

Internet Service Online Help for more information about adding supported email

addresses.

When I add a supported email address, how does it work with the BlackBerry® Internet

Service?

When you add a supported email account (up to 10) to the BlackBerry® Internet

Service, a link is established between the BlackBerry® Internet Service and the

email account that is associated with the email address you have added. This link

allows you to send and receive email messages from your BlackBerry® device

using the email account that you have added. Email messages continue to be

delivered to the original email account as they were before you added the email

account to the BlackBerry® Internet Service. You also see email messages from the

account that you have added in the message list on your BlackBerry® device. Email

messages that you read, file, or delete on your BlackBerry® device should be

reflected as read, filed, or deleted wirelessly in your email account. Changes that

you make to email messages from another access interface are not reflected on

your BlackBerry® device. If you have a Microsoft Exchange or IBM Lotus Domino

work email account, or an IMAP personal email account, email messages that you

send from the BlackBerry® device are copied to the Sent Items folder in your

supported email account. Likewise, email messages that you delete from the

BlackBerry® device are copied to the Deleted Items folder.

Depending on your email account type or mail implementation, wireless

email reconciliation might not be available for your BlackBerry® device.

Note:

To synchronize personal information management (PIM) data such as contacts,

tasks, and appointments, you must install the BlackBerry® Desktop Software. See

“Installing the BlackBerry® Desktop Software” on page 32 for more information.

Where Can I Find More Information?

User Guide

The user guide is only a few clicks away on your BlackBerry® device. To learn more

about how to use your BlackBerry® device, click Help ( ) from the Home screen.

In any menu on your BlackBerry® device, press

and then click Help to see help

topics associated with the program that you are using.

Additional Resources

If you use the BlackBerry® Internet Service, log in to your account using a desktop

browser. (See “Installing the BlackBerry® Desktop Software” on page 32 for more

information.) On the menu bar, click Help to view the BlackBerry® Internet Service

Online Help.

If you use the BlackBerry® Desktop Software, on the menu bar, click Help to find

the BlackBerry® Desktop Software Online Help and the BlackBerry® User Guide.

For additional BlackBerry® help and troubleshooting information, visit:

www.blackberry.com/support.