HiPath 4000
optiPoint WL1 professional
optiPoint W1 professional
Operating Instructions
Operating instructions
Operating instructions
These operating instructions describe the optiPoint WL1 professional and
optiPoint W1 professional mobile telephones and their functions on the
HiPath 4000 Version 1.0 communication server.
All functions that can be performed via your telephone are described here. If some of the
required functions are not available on your telephone, it may be due to one of the follow-
ing:
•
The function is not configured for you or your telephone - please contact System Sup-
port.
•
Your communications platform does not feature this function - please contact System
Support.
Important information
•
•
Do not operate the telephone in a potentially explosive environment.
Do not install the handset in the vicinity of electronic equipment to
avoid mutual interference.
•
•
Do not use the handset in wet rooms! Devices are not splash-proof.
A transmitter signal is emitted by your handset. Please observe safe-
ty procedures for your area.
•
•
Information for hearing aid users: Radio signals may interfere with
hearing aids.
If you give your handset to someone else, please include the oper-
ating instructions with it.
•
The ringing tone and signal tones are played over the loudspeaker.
Do not hold the telephone to your ear when it is ringing. Otherwise
you may seriously impair your hearing.
Batteries
•
•
Only use permitted batteries.
Do not use conventional batteries. Failure to observe this advice can
lead to danger.
•
•
Avoid contact with fire and water.
Only use the approved power supply unit to operate the charging
shell.
Please dispose of the battery, the handset, the charging shell and the
plug-in power supply unit in accordance with the environmental speci-
fications.
The information in this document contains only general descriptions and features that may
not always apply as described in specific cases or that may change as a result of the further
development of the products.
The required features are only binding if they are expressly agreed when the contract is
signed.
2
Important information
Symbols
This device meets the requirements contained in the EU Directive 1999/5/
EG and thus carries the CE symbol.
This device has been manufactured in accordance with our certified environ-
mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
3
Contents
Contents
Line indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Description of the keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Shortcut Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Which functions can I use? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How can I use them most effectively? . . . . . . . . . . . . . . . . . . . . . . 17
Inserting the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display active settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting the handset display language . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting the handset ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting the handset noise mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
View the current IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting the extension for the handset. . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting preferences for Push-to-Talk. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Enable/Disable Push-to-Talk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Select a channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Activating and deactivating the camp-on function . . . . . . . . . . . . . . 27
Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the HiPath Xpressions mailbox function (optional) . . . . . . . . . . . 29
Conducting calls – with multiple users. . . . . . . . . 35
Calling a second user (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Expanding a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
System-wide call parking . . . . . . . . . . . . . . . . . . . . 42
Parking and resuming a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Resuming a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Parking is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Making calls with cost billing. . . . . . . . . . . . . . . . . 44
Making project calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Call duration display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5
Contents
If you do not get through... . . . . . . . . . . . . . . . . . . . . 46
Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Camp-on – making yourself noticed . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Fixed forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Automatic call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Delayed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 62
Storing a destination for another telephone/
Push-to-Talk (optiPoint W1 professional only) . . 66
Initiating a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Subsequent transmissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Receiving transmissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Terminate incoming broadcasts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
End transmissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
PBX call during a PTT call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Incoming a PBX call during a PTT call . . . . . . . . . . . . . . . . . . . . . . . 69
Making a PBX call during a PTT call . . . . . . . . . . . . . . . . . . . . . . . . . 69
6
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Cleaning the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Reacting to error messages on the display . . . . . . . . . . . . . . . . . . . . . . 72
EU-guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Your contact in the event of problems . . . . . . . . . . . . . . . . . . . . . . . . . 80
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7
Basic facts of operation
Basic facts of operation
optiPoint WL1 professional
Line indicators
Earpiece
Left/Up arrow
Right/Down arrow
Low battery icon
Voicemail icon
Shortcut Menu &
Main display area
Soft key Function
display area
Up
Select
Down
Soft key D
Soft key C
Soft key A
Soft key B
Power Off/On-Hook
Menu
Power On
Off-Hook/On-Hook
Function
Line
Microphone
Charging contacts
Headset jack
How to use the keys: Æ page 11
8
Basic facts of operation
optiPoint W1 professional
Line indicators
Earpiece
Left/Up arrow
Right/Down arrow
Voicemail icon
Low battery icon
Shortcut Menu &
Main display area
Push-to-Talk
radio control
Soft key Function
display area
Up
Select
Down
Soft key A
Soft key B
Soft key D
Soft key C
Power Off/On-Hook
Menu
Power On
Off-Hook/
On-Hook
Battery release
Battery release
Function
Line
Microphone
Charging contacts
Headset jack
How to use the keys: Æ page 11
9
Basic facts of operation
Step by Step
Line indicator
If the whole display content can not be shown at once,
the line indicator will appear with an arrow to the right
or the left.
Line indicator
³
³
LINE
LINE
or
Scroll horizontally (according the displayed arrow) to see
the covered part of the display.
10
Basic facts of operation
Description of the keys
Function keys
The following function keys are available:
Key
Name
Use
Power On
Off-Hook
•
•
•
Answer a call
Dial a phone number
Access to system functions
Power Off
On-Hook
•
•
•
End a call
Jump back in the Idle mode
Activate or deactivate the handset
Soft key A
Soft key B
Soft key C
Soft key D
Menu key
•
•
Scroll through functions
Select functions
MENU
FCN
•
Open the Shortcut Menu Æ page 13
Function key • Use Shortcut Menu features Æ page 15
•
•
•
Open the idle menu Menu Æ page 22
LINE
Line key
Up
Scroll horizontal Æ page 10
Scroll through items (in Shortcut/Function
Menu)
•
•
•
Volumesetting (while operating)
Select
Down
Select item
Scroll through items (in Shortcut/Function
Menu)
•
Volumesetting (while operating)
Only optiPoint W1 professional
PTT
Push-to-Talk key
•
Operate in a push-to-talk (PTT) group
broadcast mode Æ page 66.
11
Basic facts of operation
Soft keys
Soft keys are the toggle keys located directly beneath the display. The cur-
rent function is shown on the display immediately above them.
Example:
optiPoint WL1 professional
optiPoint W1 professional
Depending on the settings which were made in the gateway you can use
various functions. Ask your system administrator!
Example for soft key labelling:
Soft key
Mute
<--
Meaning when key is pressed
Activate "Mute"
Scroll previous to select HiPath menu items
Confirm/Select
OK
Scroll forward to select HiPath menu items
-->
12
Basic facts of operation
Step by Step
Shortcut Menu
Your administrator can assign up to 16 features to a
shortcut key. Each shortcut key may have only one fea-
ture assigned to it. There are 16 possible softkey com-
binations. The feature abbreviation is viewed in the soft-
key display, the feature description is viewed in the
Shortcut Menu.
The softkey display area has four levels that may be
FCN
stepped through by pressing
while off hook. This is
different from the Shortcut Menu as it just displays the
softkeys, not the menu.
Select items by pressing the corresponding softkey soft
key or shortcut keys.
View Shortcut Menu features
Prerequisite: The phone is in idle state Æ page 21.
Press the off-hook key once (handset is in active off-
hook state).
MENU
Press the Menu key.
Scroll through the menu by pressing the Up and Down
keys.
or
Select an item by pressing the Select key or the corre-
sponding soft key, see Æ page 12.
As you scroll through the features, the feature ab-
breviation is highlighted in the soft key function
display area.
Programmed features may have the number
1-9, *, 0, or # in the left column of the Shortcut Menu.
This is the shortcut key that activates that feature.
No shortcut indicates that the feature does not have a
shortcut and this is generally the case with primary level
soft key functions.
13
Basic facts of operation
Step by Step
For fast access while operating, note the pro-
grammed Shortcut numbers and menu labels for
the associated actions in the following table.
Level Soft Short Menu
cut Label
Action
key
A
B
C
D
A
B
C
D
A
B
C
D
A
B
C
D
0
0
0
0
1
1
1
1
2
2
2
2
3
3
3
3
14
Basic facts of operation
Step by Step
Use Shortcut Menu features
You can activate Shortcut Menu features while operat-
ing calls or system settings with the Shortcut number
or with its softkey.
To use this function you have to know either the
Shortcut Menu number or the Shortcut Menu
abbreviation of the feature!
Example: You want to transfer a call; "Transfer" is pro-
grammed to shortcut key 2 and labelled with "TRAX".
p You are on a call.
If you know the Shortcut Menu number:
FCN
2
Press keys in sequence.
If you know the soft key labelling:
FCN
Step through the levels until the right abbreviation is
shown in the soft key display area.
TRAX Press the corresponding soft key.
p Enter the phone number of the required user.
Press the on-hook key
.
The person you were speaking with is now connected
to the desired party.
15
Basic facts of operation
Step by Step
How to access a function of the
communication system
... through direct dialogue
Functions can be selected directly while making a
call, depending on the situation.
Detailed description of the soft keys Æ page 12.
You place a call, but the connection is busy:
Callback
OK Confirm with the soft key corresponding to "OK".
or
Dial again
-->
OK Select with the soft keys corresponding to "Previous" or
"Next" and confirm with soft key corresponding to "OK".
p Dial another phone number.
... by using the Service menu
Press the off-hook key twice.
SERVICE
-->
OK Select with the soft keys corresponding to "Previous" or
"Next" and confirm with the soft key corresponding to
"OK".
8
2
Skip to the function "Suppress call ID for called party"
with the service code. You will find service codes in the
Brief Operating Instructions (Appendix).
or
Press the off-hook key twice.
SERVICE
-->
-->
-->
OK Select with the soft key "Next" and confirm with the soft
key "OK".
More features
Display
OK Select with the soft key "Next" and confirm with the soft
key "OK".
OK Select with the soft key "Next" and confirm with the soft
key "OK".
16
Basic facts of operation
Which functions can I use?
Basic and enhanced functions
You can use all the basic and enhanced functions of your communication
platform that are offered via dialogue and in the menu "SERVICE" in the dis-
play.
How can I use them most effectively?
More often than not, a phone number that you have dialled is busy. In the
course of a busy working day, you can easily forget to try again later. This
is why you should take advantage of the Callback function Æ page 46.
17
Putting the handset into service
Putting the handset into service
Removing the protective cover
Remove the protective cover from the display before
putting the handset into service.
Inserting the batteries
•
•
•
•
Please observe the safety notes (Æ page 2).
Only use approved batteries.
Open the battery compartment in a dust-free environment only.
When you remove the batteries all settings will be retained.
optiPoint WL1 professional
To remove the Battery Pack, press down on the latch on the Battery Pack
on the back of the Wireless Telephone. The Battery Pack releases outward.
To replace it, slide the lip of the Battery Pack into the bottom of the cavity.
Push the top of the Battery Pack until it snaps into place. You should not
have to force it against the Wireless Telephone.
18
Putting the handset into service
optiPoint W1 professional
To remove the Battery Pack press both battery release buttons. The Battery
Pack releases outward. To replace it, slide the Battery Pack straight into the
cavity.
Battery release buttons
Charging and using the batteries
The Wireless Telephone will need to have its Battery Pack recharged peri-
odically. To charge the batteries, insert the handset into the charging
shell.The Telephone will notify you when the charge on the Battery Pack is
low by displaying the battery icon.
The battery icon displays whenever the Battery Pack charge is low.
During a call:
If you are in a call you will hear a soft beep through the earpiece every
6 seconds. The User has 15-30 minutes of battery life left.
Not in call:
Low Battery The message and a loud beep indicate that the handset cannot be used
until the Battery Pack is charged.
19
Putting the handset into service
•
Initial charging: Charge the batteries for at least 1.5 hours
without a break, regardless of the charging status display.
Without replacing it in the charging shell, use the handset until
the "battery low" beep is heard. This action aligns the charge
status display with the battery operating times.
•
•
To attain full operating and charging times (see below): Without
replacing it in the charging shell, use the handset until the "bat-
tery low" beep is heard.
For future charging: you can replace your handset in the charg-
ing shell each time it has been used. Charging is electronically
controlled, which ensures that the batteries are charged opti-
mally and with care.
Battery operating and charging times
The operating times are only achieved after several charging and discharg-
ing cycles.
Stand-by mode (hours) Talk time (hours) Charging time (hours)
80 h
4 h
approx. 1.5
20
Putting the handset into service
Step by Step
Activating/deactivating the handset
Activate by pressing the off-hook key. A confirmation
beep is heard.
Deactivate by pressing and holding down the on-hook
key while in idle state (confirmation beep).
Note:
•
The handset can only be fully switched off
when removed from the charging shell.
When a handset that is ready for operation is
placed in the charging shell it goes to idle sta-
tus and shows the idle display.
•
Return to idle status from anywhere in the menu:
Press the on-hook key for approximately 1 second.
or do not press any key: the display reverts to idle status
automatically after 2 minutes.
Make and answer calls:
To start press the off-hook key once (active off-hook
state).
Display settings in the Service menu:
To start press the off-hook key twice (active on-hook
state).
21
Setting the handset
Step by Step
Setting the handset
You can change this standard settings in the idle menu
of the handset if you are not happy with them.
Display active settings
FCN
When the Wireless Telephone is in idle state (on but not
FCN
in use), press and briefly hold the
options.
key to display user
Check with your system administrator for specif-
ic features supported by your Wireless Tele-
phone.
Scroll through the menu and select functions.
Exit menus.
Active functions are indicated with an *.
Setting the handset display language
If your preferred language for display text is not set as
the default, you can set this yourself.
FCN
Open the idle menu.
Confirm
Sprache
or if the user interface is in English:
Language
Confirm.
Deutsch
* English
Select and confirm the language you require (the cur-
rent language is indicated with an *).
FCN
Go up one level and exit the menu.
22
Setting the handset
Step by Step
Setting the handset ring type
Select the standard ring type for your handset. You can
choose:
•
•
•
Normal (for an audible ring)
Vibrate (vibrates until answered)
Vib/Norm (vibrates for 6 seconds, then rings)
FCN
Open the idle menu.
Select and confirm.
Ring Type
* Normal
Select and confirm.
FCN
Go up one level and exit the menu.
Setting the handset noise mode
Select the standard noise mode for your handset. You
can choose:
•
•
•
Normal (for most office environments)
High (for moderate background noise)
Severe (for extremely noisy conditions)
FCN
Open the idle menu.
Select and confirm.
Noise Mode
* High
Select and confirm.
FCN
Go up one level and exit the menu.
23
Setting the handset
Step by Step
View the current IP Address
In IP systems, the IP address of the Wireless Telephone
is displayed. This number may not be edited.
FCN
Open the idle menu.
Select and confirm.
Current IP Addr.
Current IP Addr.
192.168.010.120
The IP adress of the phone is displayed.
Go up one level and exit the menu.
FCN
Setting the extension for the handset
Set the extension number associated with your Wire-
less Telephone.
FCN
Open the idle menu.
Select and confirm.
Extension
p Enter the new number.
Use the soft keys to save entry, delete characters or
cancel editing Æ page 12.
or
FCN
Go up one level and exit the menu.
24
Setting the handset
Step by Step
Setting preferences for Push-to-Talk
These settings are used for the Push-to-Talk function
Æ page 66.
This function is only available on
optiPoint W1 professional.
Enable/Disable Push-to-Talk
Open the idle menu.
FCN
Push-to-talk
Select and confirm.
Channel
Enable/Disable
Select "Enable/Disable" and confirm.
PTT Enabled
* PTT Disabled
Select and confirm.
FCN
FCN
Go up one level and exit the menu.
Select a channel
Open the idle menu.
Select and confirm.
Push-to-talk
Channel
Enable/Disable
Select "Channel" and confirm.
Current Chan: 1
New Chan (1-8)?
Select "New Chan (1-8)?" and confirm.
p Enter a number for a channel.
FCN
Go up one level and exit the menu.
25
Accepting and placing calls
Step by Step
Accepting and placing calls
Answering a call
The handset is ringing and the speakerphone key is
flashing. The calling party is displayed.
Press the off-hook key once.
Headset Answer
When a headset is plugged into the Wireless Tele-
phone, any key other than the Power On, Power Off
soft keys or side buttons may be pressed.
Ending a call
Press the on-hook key
.
Last number redial
Prerequisite: You have stored the last number dialed.
Press the off-hook key twice.
Redial?
-->
OK Select and confirm.
You are connected immediately.
Activating and deactivating the
microphone
If you want to make an enquiry in the room, for exam-
ple, without the other person on the telephone hearing
it, you can temporarily deactivate the microphone.
Deactivating the microphone
Mute Activate "Mute" with the corresponding soft key during
the call. The microphone is deactivated. You can now
make the enquiry in the room, etc.
Activating the microphone
Mute Deactivate "Mute" with the corresponding soft key to
re-activate the microphone.
26
Accepting and placing calls
Step by Step
Using the camp-on function
If you are expecting an important call, you should acti-
vate the camp-on function. A second call will then be
signalled while a call is in progress. You can accept or ig-
nore the second call.
Activating and deactivating the camp-on
function
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
1
2
Enter the service code.
or
Feature settings
Camp-on
-->
-->
OK Select and confirm.
OK Select and confirm.
and
Activate
OK Confirm.
or
OK Confirm.
Deactivate
Accepting a second call
Prerequisite: You are making a call. The camp-on func-
tion is activated.
You will hear a warning tone. The calling party will hear
the ringing tone as though you were "free".
Pickup
-->
OK Select and confirm. You are connected to the second
caller. The first caller is placed on hold.
Ending the second call, resuming the first call:
Press the on-hook and the off-hook key
.
27
Accepting and placing calls
Step by Step
Using the mailbox
Callers who have tried to reach you during your absence
can leave a callback request in your mailbox.
In the mailbox you will also find voice or fax messages
from the mail server (if this has been set up).
Viewing the mailbox
The Voicemail icon indicates new messages.
OK Select and confirm.
MAILBOX
-->
MUELLER MOBILE
The first entry appears.
TH 06.02
09:23
--> Press soft key to display the menu selection.
NEXT
-->
OK Select and confirm to select the next callback request.
Making a requested callback
MUELLER MOBILE
The callback request is displayed.
TH 06.02
09:23
--> Press soft key to display the menu selection.
Output
-->
OK Select and confirm.
The station will be called.
28
Accepting and placing calls
Step by Step
Deleting mailbox entries
Select the required entry (Æ page 28).
MUELLER
MOBIL
09:23
The required entry appears.
TH 06.02
--> Press soft key to display the menu selection.
DELETE
-->
OK Select and confirm to delete the entry.
You cannot delete (new) voice messages to
which you have not yet listened in full. To mark a
message as "listened to", press 66 to jump to the
end of the message.
Ending the mailbox viewing
--> Press soft key to display the menu selection.
CANCEL
-->
OK Select and confirm. Non-deleted entries in the mailbox
remain saved.
function (optional)
Users with a mailbox (HiPath Xpressions) can dial the
messaging phone number to use functions of this sys-
tem and thus configure call forwarding types or listen to
available messages. User voice prompts explain how to
obtain all the available functions. If call forwarding to the
mailbox is activated, the messaging phone number is
shown on the display. You will find details of call for-
warding in the chapter on "Forwarding Calls"
Æ page 52.
29
Accepting and placing calls
Step by Step
Using the appointment reminder
function
Prerequisite: You have saved an appointment
Æ page 51. The saved time is reached.
Reminder
The handset starts ringing.
Press the off-hook key. The appointment time is dis-
played.
Press the on-hook key
.
If you do not accept the reminder, the handset
will ring a few more times and "Appoint." will be
displayed before the reminder is deleted.
30
Accepting and placing calls
Step by Step
Activating/deactivating do not disturb
If you prefer not to be disturbed, you can activate the Do
not disturb function. Internal callers will hear the ringing
tone and the announcement "Do Not Disturb"; external
calls will be diverted to the attendant. System Support
can also set up call forwarding destinations for the Do
Not Disturb function, to which you can forward your in-
ternal and external calls.
Prerequisite: System Support has released the Do Not
Disturb function for all HiPath 4000 extensions in your
system.
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu
2
2
Enter the service code.
or
Feature settings
-->
-->
OK Select and confirm.
DO NOT DISTURB
OK Select and confirm. The display indicates whether
Do Not Disturb is activated or not.
and
Activate
OK Confirm.
or
Deactivate
OK Confirm.
When you occupy the trunk, a tone reminds you
that "Do Not Disturb" is activated.
The attendant can circumvent the Do Not Disturb
function and reach you anyway.
If System Support has universally locked the Do
Not Disturb function for the HiPath 4000, the
item Do Not Disturb will not appear on the ser-
vice menu.
31
Accepting and placing calls
Step by Step
Identifying an anonymous caller
(MCID)
You can have malicious external callers identified. The
caller’s phone number can be traced during the call or
up to 30 seconds thereafter however, you yourself
should not hang up.
Prerequisite: The function must be configured.
p During the call.
OK Select and confirm the service menu
SERVICE
-->
8
Enter the service code.
3
or
More features
-->
OK Select and confirm.
CALL TRACING
-->
OK Select and confirm.
If the call was traced successfully, the data will
be saved with the network provider. Please con-
sult System Support.
32
Placing a call
Step by Step
Placing a call
Press the off-hook key
.
p Internal: Enter a phone number
External: Enter external service code and phone
number
p The user answers. Conduct the call.
Extension does not reply or is busy:
Press the on-hook key
.
Suppressing call ID display for called
party
The call ID display can only be suppressed for one sub-
sequent call and the setting is not saved if the number
is redialled.
Press the off-hook key twice.
SERVICE
-->
-->
OK Select and confirm the service menu
8
2
Enter the service code. The dial tone can be heard.
or
More features
Display
OK Select and confirm.
OK Confirm. The dialling tone can be heard.
and
p Enter the phone number of the user. If the extension ac-
cepts the call, your phone number will not be displayed.
33
Placing a call
Step by Step
Entering commands via tone dialling
(DTMF suffix dialling)
After dialling a phone number, you can set DTMF Tone
Dialling (Dual-Tone Multi-Frequency signaling) in order
to control devices such as answerphones or automatic
directory enquiry and switching systems by means of
command inputs.
p You are connected.
OK Select and confirm the service menu
SERVICE
-->
1
8
Enter the service code.
or
More features
-->
-->
OK Select and confirm.
DTMF DIALING
OK Select and confirm.
You can now enter commands with the keys 0 to 9, the
star key and the hash key.
When the connection is closed, the DTMF suffix
dialling will end as well.
Depending on the system configuration, "DTMF
DIALING" may be displayed immediately after the
number has been entered. In this case, you can
enter commands immediately after dialling a
phone number.
34
Conducting calls – with multiple users
Step by Step
Conducting calls – with multiple
users
Calling a second user (consultation)
While you are on the phone, you can call a second user.
The first party is placed on hold.
CONSULT
-->
-->
OK Confirm.
p Calling a second user.
Ending the second call – returning to the first call:
RETURN
OK Confirm.
Toggling between two calls
Prerequisite: While already on the phone you have
placed a second call (see above) or accepted a second
call Æ page 27.
Switching to the caller on hold:
TOGGLE
RETURN
-->
-->
OK Select and confirm.
Ending the present call – returning to the other one:
OK Select and confirm.
Setting up a three-way conference
Prerequisite: While already on the phone you have
placed a second call (see above) or accepted a second
call Æ page 27.
CONFERENCE
-->
OK Confirm.
A warning tone advises you that a conference in now in
place between all three users (see also Æ page 37 and
following).
35
Conducting calls – with multiple users
Step by Step
System-supported conference
In a system-supported conference you can include up to
8 internal and external users. Users with system tele-
phones can perform or use all the following functions si-
multaneously. ISDN telephones and external stations
are passive users – they can only be included in an ex-
isting conference.
You can include users and conferences from a remote
system in your own conference. The remote stations
can set up a conference of their own and extend it. The
members of this conference are included in your cur-
rent conference – but they cannot perform or use the
following functions.
The following functions are supported for all conference
members with a system telephone:
•
Setting up a conference when calling a user or re-
ceiving a call or making a consultation call or receiv-
ing a second call.
•
•
•
•
•
Accepting a waiting call and including the caller in
the conference.
Toggling between the conference and a consulta-
tion call or waiting call.
Holding a consultation call during a conference and
adding it to the conference.
Interconnecting conference members from two in-
dependent conferences via a remote network.
Putting the conference on hold, if line keys are in-
stalled.
•
•
Viewing all the conference members.
Transferring the conference to a new user.
These functions can be carried out by all conference
members at the same time.
36
Conducting calls – with multiple users
Step by Step
Setting up a conference
You can set up a conference from any of the following
types of connection:
•
•
•
Single call
Consultation call
Second call
Starting a conference from a single call
You want to set up a conference.
You receive a call.
or
p You call another user.
p You conduct the call.
OK Select and confirm.
START CONF.
-->
-->
p Call the second user.
Announce that a conference is to be set up.
CONFERENCE
OK Select and confirm.
You will briefly see the message: "1 is your position"
Conf.
This message will then be displayed.
EXPAND CONF.
Setting up a conference from a consultation call
p
You are connected to one user and you call a second user.
CONSULT
OK Confirm.
p Call the second user. The second user answers, you an-
nounce the conference.
CONFERENCE
-->
OK Select and confirm.
You will briefly see the message: "1 is your position"
Setting up a conference from a second call
p You are connected to one user and receive a second
call, which is signalled by a warning tone.
Pickup
-->
-->
OK Select and confirm. You are connected to the second
caller. The other party is placed on hold.
CONFERENCE
OK Select and confirm.
You will briefly see the message: "1 is your position". All
members are connected in a conference call.
37
Conducting calls – with multiple users
Step by Step
Expanding a conference
Any member of the system conference can expand the
conference by
•
•
•
calling another user and adding this person to the
conference
adding a user to the conference from a consultation
call,
accepting a second call and adding the caller to the
conference.
Calling and adding another user
You intend to call another user and to add this person to
the conference.
EXPAND CONF.
OK Select and confirm.
p Call the new user.
Announce that a conference is to be set up.
CONFERENCE
TO WAIT. CALL
OK Confirm.
The user is added to the conference.
If the new user does not answer:
OK Confirm.
Expanding the conference from a consultation call
You wish to make a consultation call during the confer-
ence.
CONSULT
-->
-->
OK Select and confirm. The conference is placed on hold.
p Call a user. Make the consultation call.
OK Select and confirm to add the user from the consulta-
CONFERENCE
tion call to the conference.
or
TOGGLE
RETURN
-->
-->
OK Toggle between the conference and the consultation
call.
or
OK Select and confirm to release the consultation call and
return to the conference.
38
Conducting calls – with multiple users
Step by Step
Accepting a second call and adding it to the
conference
If you receive a second call during the conference (the
second call function is activated), you can add this user
to the conference.
An alerting tone is audible.
Pickup
-->
-->
OK Select and confirm. You are connected to the second
caller. The conference is placed on hold.
CONFERENCE
OK Select and confirm to add the second caller to the con-
ference.
or
TOGGLE
RETURN
-->
-->
OK Toggle between the conference and the second call.
or
OK Select and confirm to release the second call and return
to the conference.
Transferring the conference
Any member can transfer the conference to a third par-
ty whom he has called by using the consultation or "ex-
pand conference" functions. The new user is not yet a
member of the conference. The conference cannot be
transferred to a second call.
You are taking part in a conference.
CONSULT
-->
OK Select and confirm. The conference is placed on hold.
p Call a user.
or
EXPAND CONF.
CONF. TRANSFER
OK Select and confirm.
p Call a user.
Announce that you are transferring the conference.
-->
OK Select and confirm.
You are disconnected from the conference.
Press the on-hook key
.
39
Conducting calls – with multiple users
Step by Step
During the conference
You are taking part in a conference with 3 to 8 members
and you wish to know about the other members or to
disconnect a certain member or to disconnect the last
member added to the conference.
Viewing member information and disconnecting
members
VIEW MEMBERS?
-->
OK Select and confirm.
Call No. Member
1
The display shows the phone number and possibly the
name of the conference member with the lowest mem-
ber number.
NEXT CONF PTY?
NEXT CONF PTY?
STOP VIEWING?
RELEASE PARTY?
OK Confirm to display the next member.
or
-->
-->
OK Select and confirm to end the display.
or
OK Select and confirm to disconnect this member from the
conference. If there were only three members, the con-
ference is now ended.
Disconnecting the last member added
You wish to disconnect the last member added to the
conference.
REM LAST PTY?
-->
OK Select and confirm. The last member added is discon-
nected. If there were only three members, the confer-
ence is now ended.
40
Conducting calls – with multiple users
Step by Step
Transferring a call
If the person you are conversing with wishes to be for-
warded to one of your colleagues, you can transfer the
call.
Transferring the call with prior announcement:
CONSULT
OK Confirm.
p Enter the phone number of the required user.
Inform him or her that the waiting user wishes to be put
through.
Press the on-hook key. The person you were speaking
with is now connected to the desired party.
Transferring the call without prior announcement:
OK Select and confirm.
START TRANSFER
-->
p Enter the phone number of the required user.
Press the on-hook key
.
If a connection is not set up between the other
two parties within 40 seconds, you will be re-
called. You will be connected to the first party
again.
41
System-wide call parking
Step by Step
System-wide call parking
You can park up to 10 internal and/or external calls and
resume them at another telephone.
Calls cannot be parked if:
•
•
•
•
•
All parking positions are busy.
The parking position you have selected is busy.
The user is the attendant console.
The call is a consultation call.
The call is part of a conference.
Parking and resuming a call
You can park a call to your handset in a free parking po-
sition and resume it at your own telephone or another
one. This function can also be performed at telephones
which do not have a display.
Parking
p You are on a call.
p Enter the system parking code (consult System Support
if you need help).
1
...
Enter and note a parking position number (0... 9).
The call is parked.
9
Press the on-hook key
.
Resuming a parked call
Press the off-hook key
.
p Enter the system parking code (consult System Support
if you need help).
1
...
Enter the parking position number 0–9 that you have
noted and continue your call.
9
42
System-wide call parking
Step by Step
Parking is not possible
If all parking positions or the selected one are busy, or if
call parking is not available for some other reason, you
will receive both an acoustic and a visual message.
If the selected parking position is occupied, you will re-
ceive a display message and hear the busy tone.
TO WAIT. CALL
OK Confirm and continue the call.
or
Press the on-hook key. You receive a recall from the call
on hold.
43
Making calls with cost billing
Step by Step
Making calls with cost billing
Calls made to external partners can be assigned to spe-
cific projects.
Prerequisite: Project numbers (from 1 to 5) have been
configured for certain projects, and you have an Ac-
count code (PKZ) for the project.
Making project calls
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu
p Enter a service code between 61 (for project number 1)
and 65 (for project number 5).
p Enter the PIN.
or
Press the off-hook key twice.
OK Select and confirm the service menu
SERVICE
-->
PIN / COS?
-->
OK Select and confirm.
PIN 1?
OK Confirm.
possibly
-->
OK Select and confirm PIN2 to PIN5.
and
p Enter an external phone number.
Then make your phone call as usual Æ page 26.
The project assignment has a time limit. It is au-
tomatically deactivated if you have not used your
handset for a period of more than five minutes,
for instance.
44
Making calls with cost billing
Step by Step
Call duration display
The call duration display is configured by System Sup-
port. The display shows either the duration of the call or
the cost of the call. The display can be switched off.
The call duration is shown in the first line on the right
with format HH:MM:SS and 24-hour system. The dis-
play appears ten seconds after the call has begun.
The cost display feature must be applied for from the
network operator and configured by System Support.
45
If you do not get through...
Step by Step
If you do not get through...
Using the callback function
I f the telephone that you have called is busy or there is
no answer, you can request a callback. This also applies
to external calls via ISDN switching centres. This saves
your having to dial the number repeatedly.
You are then called back
•
as soon as the other party terminates his or her call,
or
•
as soon as the other party checks his or her mailbox
and responds to your callback requestÆ page 28.
Storing a callback request
Prerequisite: The internal called party is busy or there
is no answer.
Callback
OK Confirm. (If the other party has programmed call for-
warding, you will be called back from the call forward-
ing destination).
Answering a callback request
Prerequisite: A callback request has been saved.
The telephone rings.
Press the off-hook key once.
46
If you do not get through...
Step by Step
Viewing and deleting stored callback re-
quests
Prerequisite: You have saved callback requests
Press the off-hook key once.
CALLBACK
-->
OK Select and confirm.
MUELLER
TH 06.02
MOBIL
09:23
The oldest entry is displayed first.
--> Press soft key to display the menu selection.
Display the next entry
NEXT
-->
-->
OK Select and confirm to view the next entry.
Deleting an entry that is displayed:
DELETE
OK Select and confirm. You receive confirmation: "Callback
deleted".
Ending viewing:
CANCEL
-->
-->
OK Select and confirm.
Camp-on – making yourself noticed
Prerequisite: The internal party whom you have called
is busy. You need to contact this person urgently.
CAMP-ON
OK Select, confirm and wait briefly.
Your colleague hears the warning tone while a call is in
progress. The "Accept call" key flashes on his or her
telephone. If his or her telephone has a display, your
name and/or number will be indicated.
To camp on, you must have the appropriate class
of service.
Camp-on is not possible if the called party is pro-
tected by the camp-on security function.
47
If you do not get through...
Step by Step
Override – intruding on a conversation
Prerequisite: The party whom you have called is busy.
You need to contact this colleague urgently.
OVERRIDE
-->
OK Select and confirm.
Both the colleague and the other party hear a warning
tone.
You can speak immediately.
To override, you must have the appropriate class
of service.
Override is not possible if the called party is pro-
tected by the Privacy function.
48
Telephone settings
Step by Step
Telephone settings
Locking the telephone line to prevent
misuse
You can prevent unauthorised persons from using your
telephone (and the system directory) during your ab-
sence.
Prerequisite: You have been assigned a personal iden-
tification number (PI N) by System Support.
Locking the telephone line to prevent unauthorised
dialling:
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
7
Enter the service code.
6
or
PIN / COS?
-->
-->
OK Select and confirm.
CHANGE COS
OK Select and confirm.
and
p Enter the PIN (code no.).
OK Press. If the PIN is correct, it will be confirmed with:
"carried out" on the display.
49
Telephone settings
Step by Step
Enabling the telephone again:
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
7
Enter the service code.
6
or
PIN / COS?
-->
OK Select and confirm.
CHANGE COS
-->
OK Select and confirm.
and
p Enter the PIN (code no.).
OK Press. If the PIN is correct, it will be confirmed with:
"carried out" on the display.
50
Setting reminders
Step by Step
Setting reminders
You can arrange for HiPath 4000 to remind you of an
appointmentÆ page 30. For this to happen, you need
to save the times at which you wish to be reminded.
This is possible for a period of up to 24 hours in ad-
vance.
Press the off-hook key twice.
SERVICE
-->
-->
OK Select and confirm the service menu.
7
Enter the service code.
or
REMINDER
OK Select and confirm.
The display indicates whether any reminders are al-
ready saved.
NEW REMINDER
OK First reminder: Confirm.
Further reminders: Select and confirm.
and p Enter the time as 3 or 4 digits, e.g. 845 for 8.45 hours
or 1500 for 15.00 hours.
SAVE
OK Confirm.
Deleting a saved reminder:
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
7
Enter the service code.
or
REMINDER
NEXT
-->
-->
OK Select and confirm. A saved reminder is displayed.
OK Confirm if you have saved several reminders.
and
OK Select and confirm.
Press the on-hook key
DELETE
-->
.
51
Forwarding calls
Step by Step
Forwarding calls
Using call forwarding
You can program two types of call forwarding:
•
•
Fixed call forwarding and
Variable call forwarding
For fixed call forwarding, you programme a forwarding
destination that will remain valid until you change or de-
lete it. You can activate and deactivate this forwarding
function.
For variable call forwarding, you can choose between
six different forwarding types:
•
•
•
•
•
•
Variable forwarding (unconditional forwarding)
Forwarding for internal
Forwarding for external
Forwarding on busy
Forwarding after timeout
Forwarding on busy/after timeout
Call forwarding is activated when a forwarding destina-
tion is programmed. When the variable forwarding func-
tion is deactivated, the forwarding destination is auto-
matically deleted.
When forwarding is activated you can see the following
display in the idle menu:
Forwarding type
Display message
Fixed forwarding
"Forwarding to
e.g. 222 Klaus Meier (own
number)"
Variable forwarding
ternal
Forwarding on busy
FWD-VAR-BUSY-BOTH on
Forwarding after timeout FWD-VAR-RNA-BOTH on
Forwarding on busy/after FWD-VAR-BZ/NA-BTH on
timeout
Fixed forwarding
FWD-FIXED on
For how to activate and deactivate call forwarding using
codes or when a call forwarding key is configured,
please see Æ page 59.
52
Forwarding calls
Step by Step
Fixed forwarding
If you have programmed a forwarding destination for
fixed forwarding, you can activate and deactivate the
forwarding facility in the service menu. The pro-
grammed forwarding destination remains valid until you
change or delete it.
Programming and activating a forwarding destina-
tion
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
DESTINATIONS
FORWARD
NEXT
OK Confirm.
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "fixed forwarding". If for-
warding has been programmed, the destination is dis-
played.
ENTER DESTIN.:
-->
OK Select and confirm.
p Enter the phone number for the forwarding destination.
Any destination previously saved will be overwritten.
SAVE
OK Confirm when the complete number has been entered.
Call forwarding to the programmed destination is active.
Activating and deactivating fixed forwarding
You can only activate and deactivate fixed forwarding if
a destination number has been programmed.
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
DESTINATIONS
OK Confirm.
FORWARD
NEXT
OK Confirm. The display shows "variable forwarding".
OK Confirm.
53
Forwarding calls
Step by Step
Deactivating
FWD-FIXED off
The display shows "fixed forwarding". If forwarding has
been programmed, the destination will be displayed re-
gardless of whether forwarding is switched on or off.
87101
MUELLER
Deactivate
-->
OK Select and confirm. Fixed forwarding is deactivated.
or
Activating
FWD-FIXED off
The display shows "fixed forwarding".
87101
MUELLER
Activate
-->
-->
OK Select and confirm. Fixed forwarding is activated.
Deleting the destination for fixed forwarding
You can delete the destination for fixed forwarding.
Press the off-hook key twice.
SERVICE
OK Select and confirm the service menu.
DESTINATIONS
FORWARD
NEXT
OK Confirm.
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "Fixed forwarding" and the
forwarding destination.
FWD-FIXED off
The display shows "Fixed forwarding" and the forward-
ing destination when forwarding is activated.
87101
MUELLER
DELETE
-->
OK Select and confirm. The forwarding destination is delet-
ed. If fixed forwarding was activated it is now switched
off.
54
Forwarding calls
Step by Step
Variable forwarding
For variable forwarding you can choose between six dif-
ferent call forwarding types:
•
•
•
•
•
•
Variable forwarding (unconditional forwarding)
Forwarding for internal
Forwarding for external
Forwarding on busy
Forwarding after timeout
Forwarding on busy/after timeout
The forwarding types are mutually exclusive except for
"forwarding for internal" and "forwarding for external".
You can program a forwarding destination for each of
the two exceptions and activate them both.
Example:
You have activated variable forwarding. If you now pro-
gram and thus activate forwarding after timeout, vari-
able forwarding will be automatically deactivated and its
forwarding destination will be deleted.
Selecting a variable forwarding type
Select Destinations and Forwarding in the service
menu.
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
DESTINATIONS
FORWARD
OK Confirm.
OK Confirm.
"Variable forwarding" will be offered first.
FWD-VAR-ALL-BOTH
NEXT
Output on first line.
-->
-->
OK Confirm to select the next forwarding type.
FWD-FIXED off
NEXT
Output on first line.
OK Confirm to select the next forwarding type.
FWD-VAR-ALL-INT
Output on first line.
55
Forwarding calls
Step by Step
NEXT
-->
OK Confirm to select the next variable forwarding type.
FWD-VAR-ALL-EXT
Output on first line.
NEXT
-->
OK Confirm to select the next variable forwarding type.
or
--> To edit the current variable forwarding type, select the
required command.
Programming a forwarding destination
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
DESTINATIONS
OK Confirm.
FORWARD
NEXT
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "fixed forwarding".
OK Confirm. The display shows "Forwarding for internal".
OK Select and confirm.
NEXT
ENTER DESTIN.:
-->
p Enter the phone number for the forwarding destination.
Any destination previously programmed will be over-
written.
SAVE
OK Confirm when the complete number has been entered.
To select a different forwarding type, proceed as de-
scribed onÆ page 55.
If variable forwarding was previously programmed and
activated, it is deactivated and the forwarding destina-
tion is deleted ((for exception, see Æ page 55). Fixed
forwarding is deactivated.
56
Forwarding calls
Step by Step
Deleting a forwarding destination
A variable forwarding destination is automatically delet-
ed when the forwarding type is deactivated.
Activating variable forwarding
Variable forwarding is automatically activated when the
forwarding destination is programmed.
Deactivating variable forwarding
You can deactivate all variable forwarding types in the
service menu.
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
DESTINATIONS
FORWARD
NEXT
OK Confirm.
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "fixed forwarding".
NEXT
Deactivate
-->
OK Select and confirm. Variable forwarding is deactivated
and the forwarding destination is deleted.
To select a different variable forwarding type, proceed
as described on Æ page 55
Checking forwarding
To check up on the status of the forwarding types, pro-
ceed as described on Æ page 55. The forwarding desti-
nation is shown in the second line if this variable for-
warding type is activated.
57
Forwarding calls
Step by Step
Activating and deactivating forwarding by
means of a switch
If a forwarding destination has been programmed for
fixed forwarding, you can use the switch to activate and
deactivate the forwarding facility. If variable forwarding
is activated, it can only be deactivated with the switch.
Press the off-hook key twice.
SERVICE
-->
-->
OK Select and confirm the service menu.
Feature settings
FORWARD
Activate
OK Select and confirm.
-->
-->
OK Select and confirm.
OK Confirm.
or
Deactivate
-->
OK Confirm. This deletes any destination number pro-
grammed for variable forwarding.
Automatic call forwarding
Forwarding of internal and external calls in the system
can be configured and activated for your line by System
Support. Calls can be rerouted:
•
•
•
unconditionally
when the line is busy
when the call is not answered
Unconditional call forwarding should only be used if the
line is for outgoing calls only (for example, on an eleva-
tor).
I f you have set up fixed or variable call forwarding, and
if the manually programmed forwarding destinations
are not obtainable (for example, because they are busy),
then calls are automatically forwarded to the system
forwarding destinations.
58
Forwarding calls
Step by Step
Call forwarding with codes
You can use codes to set up the following forwarding
types:
Forwarding type
Code
(exam-
ple)
Program and activate fixed forwarding
Activate fixed forwarding
*51
*41
#51
#41
*42
Delete (and deactivate) fixed forwarding
Deactivate fixed forwarding
Program and activate unconditional variable
forwarding
Program and activate variable forwarding
for internal calls
*44
*43
*45
*46
*47
Program and activate variable forwarding
for external calls
Program and activate variable forwarding
on busy
Program and activate variable forwarding
after timeout
Program and activate variable forwarding
on busy / after timeout
Deactivate variable and fixed forwarding
#41
#44
Deactivate variable forwarding for internal
calls
Deactivate variable forwarding for external
calls
#43
Activate system call forwarding
Deactivate system call forwarding
*90
#90
The display messages for activating and deactivating
call forwarding can be found on Æ page 52.
59
Forwarding calls
Step by Step
Programming and activating call forwarding
Press the off-hook key twice and select the service
menu.
p Enter the code, e.g. *51 (ask your System Support). You
will hear the dialling tone.
p Enter the destination phone number.
³
Enter the termination character. You will hear a confir-
mation beep and call forwarding is activated.
Press the on-hook key
.
Activating fixed forwarding
Press the off-hook key twice and select the service
menu.
p Enter the code, e.g. *41 (ask your System Support). You
will hear a confirmation beep.
Press the on-hook key
.
Deactivating call forwarding
Press the off-hook key twice and select the service
menu.
p Enter the code, e.g. #41 (ask your System Support). You
will hear a confirmation beep.
Press the on-hook key
.
Cancelling fixed forwarding
Press the off-hook key twice and select the service
menu.
p Enter the code, e.g. #51 (ask your System Support). You
will hear a confirmation beep and call forwarding is can-
celled.
Press the on-hook key
.
60
Forwarding calls
Step by Step
Delayed call forwarding
This is configured for the entire system by System Sup-
port.
Prerequisite: The second call function must be activat-
ed Æ page 27.
If "Forwarding on busy / after timeout" or "Forwarding af-
ter timeout" is activated on your handset Æ page 55
and a second call comes in, you will automatically hear
the camp-on tone and see the details of the caller on
the display. This gives you the chance to accept this call
before it is forwarded (you may be urgently awaiting this
call, for instance).
The caller hears the ringing tone and is not forwarded to
another extension until after a certain timeout.
61
Forwarding calls
Step by Step
Forwarding calls for a different terminal
You can save, activate, check and deactivate call for-
warding for another telephone, fax machine or PC from
your own mobile telephone. To do so, you need to know
the PIN for this terminal or you must have the "Call for-
warding for remote terminal" class of service. Your Sys-
tem Support can help you in both cases.
Storing a destination for another telephone/
activating call forwarding
Press the off-hook key twice.
SERVICE
-->
-->
OK Select and confirm the service menu.
DESTINATIONS
OK Confirm.
FORWARD NUM-
BER
OK Select and confirm.
VARY FORWARD
OK Confirm.
p Enter the number of the other telephone.
OK Confirm.
FINISHED?
p Enter the PIN
(only if your own station does not have the "Call forward-
ing for remote terminal" class of service).
FINISHED?
SAVE
OK Confirm.
p Enter the destination phone number.
OK Confirm.
Call forwarding is activated immediately.
62
Forwarding calls
Step by Step
Checking/deactivating call forwarding for
another telephone
Press the off-hook key twice.
SERVICE
-->
-->
OK Select and confirm the service menu.
Feature settings
OK Select and confirm.
FORWARD NUM-
BER
-->
OK Select and confirm.
VARY FORWARD
OK Confirm.
p Enter the number of the other telephone.
OK Confirm.
FINISHED?
p Enter the PIN
(only if your own station does not have the "Call forward-
ing for remote terminal" class of service).
FINISHED?
OK Confirm.
Deactivating:
Deactivate
OK Confirm.
or Checking:
INTERROGATE?
-->
OK Select and confirm.
Example of display:
3428----------->8968
This means: calls for station 3428 are redirected
to station 8968.
Changing call forwarding for a different ter-
minal
Proceed in the same way as for saving/activating:
Æ page 62.
63
Using a different telephone in the same way as your own
Step by Step
Using a different telephone in the
same way as your own
You can log on to another telephone belonging to the
HiPath 4000 system via a personal identification num-
ber (PIN) (this includes telephones of networked
HiPath 4000 systems, for example, at other branches of
your company). At the other telephone you can then:
•
•
make calls and assign the charges to cost centres,
make calls and assign the charges to specific
projects,
•
•
retrieve messages from your mailbox,
set appointments.
Using an internal PIN, you can have your calls diverted
to a telephone in the office or department where you
will be for a temporary period (call forwarding - "follow
me").
Logging on to a different telephone
Identifying yourself with a System-PIN and
dialling
Prerequisite: You have been assigned a PIN by System
Support. You require an internal PIN for calls within your
own HiPath 4000 system, while for calls involving other
HiPath 4000 systems in the integrated network you re-
quire a network-wide PIN.
Press the off-hook key twice.
SERVICE
-->
OK Select and confirm the service menu.
1
Enter the service code
(61 for PIN 1, 62 for PIN 5 2 etc.).
6
or
PIN / COS?
PIN 1?
-->
-->
OK Select and confirm.
OK Select and confirm.
If you have several PINs and wish to use another one,
select the other PIN.
You are prompted to enter the PIN by the message "En-
ter station no." or "Enter ID" on the display.
64
Using a different telephone in the same way as your own
Step by Step
Entering the PIN for your own HiPath 4000-system:
p Enter the internal PIN.
or Entering the PIN for your own and another
HiPath 4000-system within the integrated network:
p Enter the 2-digit node code for your own HiPath 4000
system (consult System Support).
³
p
p
Enter your own number and press the hash key.
³
Enter the network-wide PIN and press the hash key.
Dialing after (successful) identification:
You will hear the dialling tone. The following appears on
the display:
"Please dial".
p Enter a phone number.
Call forwarding - follow me after successful identi-
fication
VARY FORWARD
SAVE
-->
OK Select and confirm.
OK Confirm. Call forwarding is activated immediately.
65
Push-to-Talk (optiPoint W1 professional only)
Step by Step
Push-to-Talk
(optiPoint W1 professional only)
phones to operate in a Push-to-Talk (PTT) group broad-
cast mode in addition to the standard telephone opera-
tion.
The optiPoint W1 professional supports 8 multicast
channels with the current channel saved in memory on
the phone.
Initiating a call
Prerequisite: Select a channel and enable the feature in
the Function menu Æ page 25.
All optiPoint W1 professional that are monitoring
that channel will hear the transmission.
While in PTT mode, it is not possible to use the
keypad for any other function.
PTT
Press button and hold down.
Wait 2 seconds to activate the channel.
w The "start transmit" sound will be played.
s Hold the telephone two inches from your mouth and
talk into the microphone.
If you inadvertently press any other button or key
on the optiPoint W1 professional while transmit-
ting a call, the call will be terminated.
PTT
Release button.
w The "end transmit" sound will be played.
66
Push-to-Talk (optiPoint W1 professional only)
Step by Step
Subsequent transmissions
PTT
Press and hold down button on any
optiPoint W1 professional using the same channel.
Since all phones on that channel are already in the
receive state, there is no two-second delay.
w The "start transmit" sound is played immediately.
s Talk into the microphone.
Receiving transmissions
w The phone plays the "receiving alert" sound and enters
the receive state.
The phone will ignore the PTT button while in the
receive state.
The screen shows the current active channel, the caller
ID information of the current transmitter, and an indica-
tion that the phone is receiving a broadcast transmis-
sion. The caller ID is protocol specific. In most cases it
is simply the extension number programmed in the
phone from the on-hook user menu.
Change PTT volume
Set the volume for the active call.
A separate volume is maintained for PTT calls
with the current volume selection retained in
memory.
Muting a PTT call
Mute only affects the current call and the phone will
play subsequent PTT calls.
Mute Press soft key.
Mute Two-Way Ra-
dio?
Confirm.
The prompt disappears after 3 seconds if the user
doesn't confirm.
The Mute soft key turns into an Unmute soft key while
in the mute state and can be used to unmute the PTT
call (the confirmation prompt is displayed first).When
the next PTT call period starts the audio is automatically
unmuted.
67
Push-to-Talk (optiPoint W1 professional only)
Step by Step
Terminate incoming broadcasts
Terminate Press soft key.
Yes Confirm.
Push-to-Talk audio is immediately stopped and the
phone exits the PTT session. No other Wireless Tele-
phone is affected. Only the current call is terminated for
this handset. When the next PTT call period starts, the
Wireless Telephone is again in the receive state. You
may rejoin a still-active session by initiating a PTT call.
Users should disable the PTT feature Æ page 25
if it is desired to not receive any further PTT calls.
End transmissions
After a transmission the optiPoint W1 professional en-
ters the waiting state where it monitors the channel for
up to 10 seconds.
w If no transmission occurs during the countdown period,
the optiPoint W1 professional plays the "end call" sound
and reverts to the idle state.
PBX call during a PTT call
A telephone call may be answered while in a PTT call
session. To announce an incoming call, the Wireless
Telephone will ring with a low-volume ring and display
the system message.
PTT dialogue is interrupted when you answer a PBX
call. When the PBX call is ended, PTT dialogue resumes
if in an active call.
68
Push-to-Talk (optiPoint W1 professional only)
Step by Step
Incoming a PBX call during a PTT call
If the user does not answer the telephone call, the PTT
display will be shown after the ring has stopped.
Press the off-hook key once.
s Make the call. The PTT call session is interrupted.
Press the on-hook key to end the call
.
If an already active PTT call has not ended, the PTT au-
dio starts playing again.
Making a PBX call during a PTT call
This causes the two-way radio to be pre-empted as de-
scribed above.
Press the off-hook key once.
p Dial the number.
69
Documentation
Documentation
These operating instructions can be found in PDF format at the following
URL:
and on CD ROM (ask your service personnel) in PDF format.
To view or print the operating instructions in PDF format, you need a com-
puter on which the free Adobe Acrobat Reader program is installed.
70
Tips
Tips
Cleaning the telephone
•
•
Clean the device with a damp or antistatic cloth; never use a dry cloth.
If the device is very dirty, clean it with a diluted neutral cleaner such as
a dish detergent. Afterwards remove all traces of the cleaner with a
damp cloth (using water only).
•
Never use cleaners containing alcohol, cleaners that corrode plastic, or
abrasive powders.
Troubleshooting
Pressed key does not respond:
Check whether the key is stuck.
Telephone does not ring when a call comes in:
Check whether the "do not disturb" function is activated Æ page 31. If so,
deactivate it.
You cannot dial a phone number:
Check whether your telephone is locked Æ page 49.
If so, unlock the telephone.
To correct any other problems:
First contact the relevant service personnel. If they are unable to correct the
problem, contact Customer Service.
71
Tips
Step by Step
Reacting to error messages on the
display
Time exceeded
Possible cause:
Maximum input time was exceeded.
Handset was not replaced.
Possible remedy:
Make entries more quickly, avoid long pauses between
keystrokes.
Please try later
Possible cause:
The system is overloaded, no line is free, queue is full.
Possible remedy:
Wait and try again later.
Currently not accessible
Possible cause:
a) Function is currently not available
b) No connection under the phone number dialled
Possible remedy:
a) Wait and try again later-
b) Enter the number correctly or call the attendant con-
sole.
Not possible
Possible cause:
Speed-dial number not available, appointment entered
incorrectly, entry blocked or not allowed, prerequisite
not fulfilled (for example, if there is no second partner
for toggling), number dialled was incomplete.
Incorrect input
or
or Nothing stored
Possible remedy:
Correct your input, select a permitted option, enter the
phone number in full
72
Tips
Step by Step
Not authorized
Possible cause:
Not allowed
or
b) Blocked function was called
b) Incorrect PIN was entered
Possible remedy:
a) Apply to the relevant service personnel
for the COS for the blocked function
b) Enter the correct PIN
Not available
Possible cause:
Phone number was not fully entered, the star or hash
key was not pressed.
Possible remedy:
Enter the phone number correctly or as prescribed
Do not disturb
Possible cause:
Data transfer active
Possible remedy:
Wait and try again later.
No Service
Possible cause:
You may be outside of the covered area.
Possible remedy:
Walk back into the coverage area. The in-service tone in-
dicates service is re-established. If functionality does
not return, note the error message and contact your
system administrator.
3 chirps (audio) Possible cause:
Probably because the AP has no bandwidth available.
Possible remedy:
None. This is only a warning, the call will handoff to the
best AP once it becomes available.
73
Tips
Step by Step
Possible cause:
The battery icon displays and a soft beep will be heard
while the Wireless Telephone is in use whenever the
Battery Pack charge is low. User has 15-30 minutes of
Battery Pack life left.
Possible remedy:
Charge the Battery Pack.
Battery low
Possible cause:
This message will display and an alarm will sound while
the Wireless Telephone is idle whenever the Battery
Pack is critically low. The Wireless Telephone cannot be
used until the Battery Pack is charged.
Possible remedy:
Charge the Battery Pack.
Battery Failure
Possible cause:
The Battery Pack is not functioning.
Possible remedy:
Replace the Battery Pack with a new or confirmed Bat-
tery pack. Any non-Siemens Battery Packs will not work.
DHCP Error 1
Possible cause:
The Wireless Telephone cannot locate a DHCP server.
Possible remedy:
It will try every 4 seconds until a server is located.
DHCP Error 2
Possible cause:
The Wireless Telephone has not received a response
from the server for a request for an IP address.
Possible remedy:
It will retry until a server is found.
74
Tips
Step by Step
DHCP Error 3
Possible cause:
The server refuses to lease the Wireless Telephone an
IP address.
Possible remedy:
It will keep trying.
DHCP Error 4
Possible cause:
The server offered the Wireless Telephone a lease that
is too short. The minimum lease time is 10 minutes but
Siemens engineers recommend at least one hour mini-
mum lease time. The Wireless Telephone will stop try-
ing.
Possible remedy:
Reconfigure the server and power cycle the Wireless
Telephone.
Erase Failed
Possible cause:
Download process failed to erase the memory in the
Wireless Telephone.
Possible remedy:
Operation will retry but may eventually report the
error "int. error: 0F". Power cycle the phone.
Internal Err. # #
Possible cause:
The Wireless Telephone has detected a fault from
which it cannot recover.
OE = Error while writing the Flash (return Wireless Tele-
phone to factory)
OF = No functional code (contact SpectraLink Technical
Support) .
Possible remedy:
Record the error code so it can be reported. Turn the
Wireless Telephone off then on again. If error persists,
try registering a different Wireless Telephone to this
telephone port. If error still persists, contact Siemens
Technical Support and report the error
75
Tips
Step by Step
Network Busy
Possible cause:
All APs are full or busy.
Possible remedy:
Try the call again later.
No Gateway Found
Possible cause:
Wireless Telephone not registered on the Gateway.
Possible remedy:
Verify that the Gateway is properly configured.
or Possible cause:
The Gateway is not working.
Possible remedy:
Verify that the Gateway is powered on. If so, follow
standard Gateway troubleshooting procedures.
or Possible cause:
No LAN connection at the AP or Gateway.
Possible remedy:
Verify Gateway connection to LAN and all APs.
No IP Address
Possible cause:
Invalid IP
Possible remedy:
Check the IP address of the Wireless Telephone and re-
configure if required.
76
Tips
Step by Step
No Net Access
Possible cause:
Cannot authenticate/associate with AP.
Possible remedy:
Verify the AP configuration. Verify that all the WEP set-
tings in the Wireless Telephone match those in the APs.
No Net Found
Possible cause:
No radio link.
Possible remedy:
Verify that the AP is turned on.
or Possible cause:
No ESSID – Auto-learn not supported (or) Incorrect ESSID
Possible remedy:
Verify the ESSID of the wireless LAN and enter or Auto-
learn it again if required. See Wireless Telephone Con-
figuration section.
or Possible cause:
AP does not support appropriate data rates.
Possible remedy:
Check the AP configuration against Configuration Note
for AP.
or Possible cause:
Out of range.
Possible remedy:
Try getting closer to an AP. Check to see if other Wire-
less Telephones are working within the same range of
an AP. If so, check the ESSID of this Wireless Tele-
phone.
or Possible cause:
Incorrect WEP settings.
Possible remedy:
Verify that all the WEP settings in the Wireless Tele-
phone match those in the APs.
77
Tips
Step by Step
No Reg Domain
Possible cause:
Regulatory Domain not set.
Possible remedy:
Configure the Regulatory Domain of the Wireless Tele-
phone.
No PBX
Possible cause:
No communication with host telephone system.
Possible remedy:
Displays before the system has synchronized ports with
the host telephone system. Should disappear when the
ports are correctly wired and programmed. Make sure
the proper PBX switch has been selected within the
Gateway.
Server Busy
Possible cause:
Wireless Telephone is attempting to download from a
Download Master that is busy downloading other hand-
sets and refusing additional downloads.
Possible remedy:
None, the Wireless Telephone will automatically retry
the download every few seconds.
System Locked
Possible cause:
System is locked.
Possible remedy:
Try the call again, system has been locked for mainte-
nance.
System Busy
Possible cause:
System is busy or out of resources.
Possible remedy:
All call paths are in use, try the call again in a few minutes.
78
Tips
Step by Step
TFTP ERROR(x):yy
Possible cause:
A failure has occurred during a TFTP software down-
load. (x) = The file number which was being download-
ed; yy is an error code describing the particular failure.
Possible error codes are:
01 = TFTP server did not find the requested file.
02 = Access violation (reported from TFTP server).
07 = TFTP server reported "No such user" error.
81 = File put into memory did not CRC.
FF = Timeout error. TFTP server did not respond within
a specified period of time.
Possible remedy:
Error code 01, 02 or 07: check the TFTP server configu-
ration.
Error code 81: the Wireless Telephone will attempt to
download the file again.
For other messages, power off the Wireless Telephone,
then turn it on again to retry the download. If the error
repeats, note it and contact SiemensTechnical Suppor.
Updating Code
Possible cause:
Wireless Telephone is downloading new software into
memory. The number icons at the bottom of the display
indicate which file number is currently being download-
ed. This message also displays a progress bar. When
the progress bar fills the display line the update opera-
tion is complete on that file.
Possible remedy:
None. When the progress bar fills the display line the
update operation is complete on that file. Do not turn
the Wireless Telephone off during this operation.
Waiting
Possible cause:
Wireless Telephone has attempted some operation
several times and failed, and is now waiting for a period
of time before attempting that operation again.
Possible remedy:
None. The Wireless Telephone is waiting for a specified
period of time before attempting that operation again.
79
Tips
EU-guidelines
89/336/EC "Electromagnetic Compatibility"
73/23/EC "Electrical apparatus for use within
specific voltage parameters"
Declaration of conformity
Your handset is supplied for use within a specific country, which is dis-
played on the underside of the device. Country-specific features must be
observed.
The device complies with the basic requirements of the R&TTE Directive
and therefore displays the CE symbol.
Extract from original declaration
"We, Siemens AG, declare, that the above mentioned product is manufac-
tured according to our Full Quality Assurance System certified by CETE-
COM ICT Services GmbH with the registation number "Q810820M" in
compliance with ANNEX V of the R&TTE-Directive 99/05/EC. The
presumption of conformity with the essential requirements regarding
Council Directive 99/05/EC is ensured."
Senior Approvals Manager
The Declaration of Conformity (DoC) has been signed. In case of need, a
copy of the original DoC can be made available via the company hotline.
Your contact in the event of problems
Please contact the relevant service personnel in the event of problems
lasting longer than five minutes.
80
Index
Cost billing ................................................... 44
Index
A
Accepting calls ........................................... 26
Anonymous caller ...................................... 32
Appointment ............................................... 30
Automatic call forwarding ......................... 58
E
B
Batteries
Charging ................................................... 19
Charging time ......................................... 20
Operating time ........................................ 20
Standby mode ........................................ 20
Talk time .................................................. 20
Battery
F
Fax messages ............................................. 28
Forwarding .................................................. 52
Function keys .............................................. 11
Inserting batteries .................................. 18
C
H
Call forwarding ........................................... 52
Changing for different terminal ............ 63
Checking for another telephone .......... 63
Fixed ......................................................... 53
for different terminal .............................. 62
Call ID display ............................................. 33
Callback
Handset Noise Mode ................................ 23
Calling a second user ................................ 35
Camp-on ................................................ 27, 47
CE symbol ..................................................... 3
Charging time ............................................. 20
Cleaning the telephone ............................. 71
Conference .................................................. 36
Managing ................................................. 40
Setting up ................................................ 37
Viewing members .................................. 40
Consultation ................................................ 35
Contact ........................................................ 80
Display keys ............................................12
Function keys ..........................................11
L
Last number redial .....................................26
Line indicator .............................................. 10
Locking/Unlocking ......................................49
Logon at another telephone .....................64
with a PIN ................................................ 64
81
Index
M
Mailbox ........................................................ 28
Callback request ..................................... 28
Deleting entries ...................................... 29
Viewing .................................................... 28
Microphone
Reminders
Service menu .............................................. 16
Setting handset .......................................... 22
Soft keys ...................................................... 12
Standby mode ............................................ 20
System-wide call parking .......................... 42
N
Talk time ...................................................... 20
Telephone settings .................................... 49
Toggling ....................................................... 35
Toggling between calls ............................. 35
Transferring a call ....................................... 41
O
Operating Instructions
HTML format .......................................... 70
PDF format .............................................. 70
Reordering ............................................... 70
Override ....................................................... 48
P
PDF format .................................................. 70
Placing a call ............................................... 33
Project assignment .................................... 44
Protective cover ......................................... 18
Push to talk ................................................. 66
Change volume ...................................... 67
End transmissions ................................. 68
Incoming PBX call .................................. 69
Initiating a call ......................................... 66
Making PBX call ...................................... 69
Muting a call ............................................ 67
Receiving transmissions ....................... 67
setting preferences ............................... 25
Subsequent transmissions ................... 67
Terminate incoming broadcasts .......... 68
Putting the handset into service ............. 18
Variable forwarding .................................... 55
82
|