Motorola INTELLIGENCE EVERYWHERE I860 User Manual

Manual Revisions  
Changes that occur after this manual is printed are described in the Field Manual Revisions (FMRs). The FMRs  
provide the most current instructions and component information.  
Copyright Information  
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor  
memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United  
States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs,  
including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola  
computer programs in any manner or form without Motorola’s prior written consent. Furthermore, the purchase of  
Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or  
rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the  
Motorola product and the Motorola computer programs with the Motorola product.  
Trademarks  
MOTOROLA, the Stylized M Logo, Message Mail, VibraCall, and iDEN are registered trademarks of Motorola, Inc.  
® Reg. U.S. Pat. & Tm. Off. All other product or service names are the property of their respective owners.  
© Copyright 2004, Motorola, Inc. All rights reserved.  
ii  
68P80400P73-A  
SAFETY AND GENERAL INFORMATION  
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION.  
READ THIS INFORMATION BEFORE USING YOUR INTEGRATED  
MULTI-SERVICE PORTABLE RADIO.  
RF Operational Characteristics  
Two-way radio operation  
When using your radio product as a  
traditional two-way radio, hold the  
radio product in a vertical position  
with the microphone one to two  
inches (2.5 to 5 cm) away from the  
lips.  
Your radio product contains a radio frequency transmitter to  
convey the information you wish to send as well as occasional  
automatic signals used to sustain connection to the wireless  
network, and a receiver which enables you to receive  
communication and connection information from the network.  
PORTABLE RADIO PRODUCT OPERATION  
AND EME EXPOSURE  
Body-worn operation  
To maintain compliance with FCC RF exposure guidelines, if  
you wear a radio product on your body when transmitting,  
always place the radio product in a Motorola approved clip,  
holder, holster, case or body harness for this product. Use of  
non-Motorola-approved accessories may exceed FCC RF  
exposure guidelines. If you do not use a Motorola approved  
body-worn accessory and are not using the radio product in  
the intended use positions along side the head in the phone  
mode or in front of the face in the two-way radio mode, then  
ensure the antenna and the radio product are kept the  
following minimum distances from the body when  
transmitting:  
Your Motorola two-way radio complies with the following RF  
energy exposure standards and guidelines:  
United States Federal Communications Commission, Code  
of Federal Regulations; 47 CFR part 2 sub-part J  
American National Standards Institute (ANSI) / Institute of  
Electrical and Electronics Engineers (IEEE). C95. 1-1992  
Institute of Electrical and Electronics Engineers (IEEE).  
C95. 1-1999 Edition  
International Commission on Non-Ionizing Radiation  
Protection (ICNIRP) 1998  
Phone or Two-way radio mode: one inch (2.5 cm)  
Data operation using any data feature with or without  
an accessory cable: one inch (2.5 cm)  
Ministry of Health (Canada). Safety Code 6. Limits of  
Human Exposure to Radiofrequency Electromagnetic Fields  
in the Frequency Range from 3 kHz to 300 GHz, 1999  
Antenna Care  
Australian Communications Authority  
Radiocommunications (Electromagnetic Radiation - Human  
Exposure) Standard 2001  
Use only the supplied or an approved replacement antenna.  
Unauthorized antennas, modifications, or attachments could  
damage the radio product and may violate FCC regulations.  
ANATEL, Brasil Regulatory Authority, Resolution 256  
(April 11, 2001) “additional requirements for SMR, cellular  
and PCS product certification.”  
DO NOT hold the antenna when the radio product is “IN  
USE”. Holding the antenna affects call quality and may cause  
the radio product to operate at a higher power level than needed.  
To assure optimal radio product performance and  
make sure human exposure to radio frequency  
electromagnetic energy is within the guidelines set forth in  
the above standards, always adhere to the following  
procedures:  
Approved Accessories  
For a list of approved Motorola accessories call 1-800-453-  
0920, visit our website at www.mot.com/iden or look in the  
accessory section of this manual.  
Phone Operation  
When placing or receiving a phone call, hold your radio product  
as you would a wireline telephone. Speak directly into the  
microphone.  
68P80400P73-A  
iii  
SAFETY AND GENERAL INFORMATION  
Facilities  
ALL MODELS WITH FCC ID AZ489FT5833 MEET THE  
GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO  
RADIO WAVES.  
To avoid electromagnetic interference and/or compatibility  
conflicts, turn off your radio product in any facility where  
posted notices instruct you to do so. Hospitals or health care  
facilities may be using equipment that is sensitive to external RF  
energy.  
Your wireless phone is a radio transmitter and receiver. It is designed  
and manufactured not to exceed the emission limits for exposure to  
radiofrequency (RF) energy set by the Federal Communications  
Commission of the U.S. Government. These limits are part of  
comprehensive guidelines and establish permitted levels of RF energy  
for the general population. The guidelines are based on standards that  
were developed by independent scientific organizations through  
periodic and thorough evaluation of scientific studies. The standards  
include a substantial safety margin designed to assure the safety of all  
persons, regardless of age and health.  
Aircraft  
When instructed to do so, turn off your radio product when on  
board an aircraft. Any use of a radio product must be in  
accordance with applicable regulations per airline crew  
instructions.  
The exposure standard for wireless mobile phones employs a unit of  
measurement known as the Specific Absorption Rate, or SAR. The SAR  
limit set by the FCC is 1.6 W/kg.* Tests for SAR are conducted using  
standard operating positions specified by the FCC with the phone  
transmitting at its highest certified power level in all tested frequency  
bands. Although the SAR is determined at the highest certified power  
level, the actual SAR level of the phone while operating can be well below  
the maximum value. This is because the phone is designed to operate at  
multiple power levels so as to use only the power required to reach the  
network. In general, the closer you are to a wireless base station antenna,  
the lower the power output.  
Medical Devices  
Pacemakers  
The Advanced Medical Technology Association (AdvaMed)  
recommends that a minimum separation of 6 inches (15 cm) be  
maintained between a handheld wireless radio product and a  
pacemaker. These recommendations are consistent with those of  
the U.S. Food and Drug Administration.  
Before a phone model is available for sale to the public, it must be tested  
and certified to the FCC that is does not exceed the limit established by  
the government-adopted requirement for safe exposure. The tests are  
performed in positions and locations (e.g., at the ear and worn on the  
body) as required by the FCC for each model. The highest SAR value  
for this model phone when tested for use at the ear is 0.96 W/kg and  
when tested on the body, as described in the user guide, is 1.46 W/kg  
during packet data transmission. (Body-worn measurements differ  
among phone models, depending upon available accessories and FCC  
requirements.) While there may be differences between the SAR levels  
or various phones and at various positions, they all meet the government  
requirement for safe exposure.  
Persons with pacemakers should:  
ALWAYS keep the radio product more than 6 inches  
(15 cm) from their pacemaker when the radio product is  
turned ON.  
Not carry the radio product in a breast pocket.  
Use the ear opposite the pacemaker to minimize the  
potential for interference.  
Turn the radio product OFF immediately if you have any  
reason to suspect that interference is taking place.  
The FCC has granted an Equipment Authorization for this model phone  
with all reported SAR levels evaluated as in compliance with the FCC  
RF exposure guidelines. SAR information on this model phone is on file  
with the FCC and can be found under the Display Grant section of  
http://www.fcc.gov/oet/fccid after searching on FCC ID AZ489FT5833.  
Hearing Aids  
Some digital wireless radio products may interfere with some  
hearing aids. In the event of such interference, you may want to  
consult your hearing aid manufacturer to discuss alternatives.  
Additional information on Specific Absorption Rates (SAR) can be  
found on the Cellular Telecommunications Industry Association (CTIA)  
web-site at http://www.wow-com.com.  
Other Medical Devices  
If you use any other personal medical device, consult the  
manufacturer of your device to determine if it is adequately  
shielded from RF energy. Your physician may be able to assist  
you in obtaining this information.  
* In the United States and Canada, the SAR limit for mobile phones used by  
the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The  
standard incorporates a substantial margin of safety to give additional  
protection for the public and to account for any variations in measurements.  
Use While Driving  
Check the laws and regulations on the use of radio products in  
the area where you drive. Always obey them. When using the  
radio product while driving, please:  
Electro Magnetic Interference/  
Compatibility  
Give full attention to driving and to the road.  
Use hands-free operation, if available.  
NOTE:  
Nearly every electronic device is susceptible  
to electromagnetic interference (EMI) if  
inadequately shielded, designed or  
otherwise configured for electromagnetic  
compatibility.  
Pull off the road and park before making or answering a call  
if driving conditions so require.  
iv  
68P80400P73-A  
SAFETY AND GENERAL INFORMATION  
Operational Cautions  
F
Operational Warnings  
P
Antennas  
For Vehicles Equipped with an Air Bag  
Do not use any portable radio product that has a damaged  
antenna. If a damaged antenna comes into contact with your skin,  
a minor burn can result.  
Do not place a portable radio product in the area over the air bag  
or in the air bag deployment area. Air bags inflate with great  
force. If a portable radio is placed in the air bag deployment area  
and the air bag inflates, the radio product may be propelled with  
great force and cause serious injury to occupants of the vehicle.  
Batteries  
All batteries can cause property damage and/or bodily injury, such  
as burns if a conductive material, such as jewelry, keys, or beaded  
chains touches exposed terminals. The conductive material may  
complete an electrical circuit (short circuit) and become quite hot.  
Exercise care in handling any charged battery, particularly when  
placing it inside a pocket, purse, or other container with metal  
objects.  
Potentially Explosive Atmospheres  
Turn off your radio product prior to entering any area with a  
potentially explosive atmosphere, unless it is a radio product type  
especially qualified for use in such areas as “Intrinsically Safe”  
(for example, Factory Mutual, CSA, or US approved). Do not  
remove, install, or charge batteries in such areas. Sparks in a  
potentially explosive atmosphere can cause an explosion or fire  
resulting in bodily injury or even death.  
If the radio product does not work after following the steps  
listed above, contact your dealer for servicing information.  
NOTE: The areas with potentially explosive atmospheres  
referred to above include fueling areas such as  
below decks on boats; fuel or chemical transfer or  
storage facilities; areas where the air contains  
chemicals or particles, such as grain, dust or  
metal powders; and any other area where you  
would normally be advised to turn off your vehicle  
engine. Areas with potentially explosive  
Clean the external surfaces of the radio product with a damp  
cloth, using a mild solution of dishwashing detergent and water.  
Some household cleaners may contain chemicals that could  
seriously damage the radio product. Avoid the use of any  
petroleum-based solvent cleaners. Also, avoid applying liquids  
directly on the radio product.  
atmospheres are often, but not always, posted.  
Blasting Caps and Areas  
To avoid possible interference with blasting operations, turn off  
your radio product when you are near electrical blasting caps, in a  
blasting area, or in areas posted: “Turn off two-way radio”. Obey  
all signs and instructions.  
Accessory Safety Information  
IMPORTANT: SAVE THESE ACCESSORY SAFETY  
INSTRUCTIONS  
Before using any battery or battery charger, read all the  
instructions for and cautionary markings on (1) the battery,  
(2) the battery charger, which may include a separate wall-  
mounted power supply or transformer, and (3) the radio  
product using the battery.  
Cleaning and Drying Considerations  
Using a leather carry case may help protect the surfaces and  
help prevent liquids (e.g., rain) from entering into the interior of  
the radio product. This product is not water proof, and exposing  
the unit to liquids may result in permanent damage to the unit.  
Do not expose any battery charger to water, rain, or snow as  
they are designed for indoor or in-vehicle use only.  
If your radio product interior gets wet, then do not try to  
accelerate drying with the use of an oven or a dryer as this will  
damage the radio product and void the warranty. Instead, do the  
following:  
WARNING: To reduce the risk of  
injury, charge only the rechargeable  
P
batteries listed in the Accessories  
section of this manual. Other types  
of batteries may burst, causing  
personal injury and damage.  
1. Immediately power off the radio product.  
2. Remove Battery and SIM card (if so equipped) from radio  
product.  
To reduce the risk of damage to the cord or plug, pull by the  
plug rather than the cord when you disconnect the battery  
charger from the power source outlet.  
3. Shake excess liquid from radio product.  
4. Place the radio product and battery in an area that is at room  
temperature and has good air flow.  
Do not operate any battery charger with a damaged cord or  
plug — replace them immediately.  
5. Let the radio product, battery, and SIM card dry for 72  
hours before reconnecting the battery and/or powering on  
the radio product.  
Battery chargers may become warm during operation, but  
not hot. If it becomes hot to the touch, unplug it from the  
power outlet immediately and discontinue its use.  
68P80400P73-A  
v
SAFETY AND GENERAL INFORMATION  
Use of a non-recommended attachment to a battery charger  
may result in a risk of fire, electric shock, or injury to  
persons.  
Do not disassemble a battery charger; take it to a qualified  
service technician when service or repair is required.  
Incorrect reassembly may result in a risk of electric shock  
or fire.  
Make sure the battery charger power cord is located so that  
it will not be stepped on, tripped over, or subjected to  
damage or stress.  
Maximum ambient temperature around the power supply or  
transformer of any battery charger should not exceed 40°C  
(104°F).  
An extension cord should not be used with any battery  
charger unless absolutely necessary. Use of an improper  
extension cord could result in a risk of fire and electric  
shock. If an extension cord must be used, make sure that:  
The output power from the power supply or transformer  
must not exceed the rating given on the Desktop Dual-  
Pocket Charger.  
The pins on the plug of the extension cord are the same  
number, size, and shape as those on the plug of the  
charger.  
The disconnection from the line voltage is made by  
unplugging the power supply from the AC receptacle.  
To reduce risk of electric shock, unplug any battery charger  
from the outlet before attempting any maintenance or  
cleaning.  
The extension cord is properly wired and in good  
electrical condition.  
The cord size is 18AWG for lengths up to 100 feet and  
16AWG for lengths up to 150 feet.  
For optimum charging performance, turn off the radio product  
while charging it in any battery charger.  
Do not operate any battery charger if it has received a sharp  
blow, has been dropped, or has been damaged in any way;  
take it to a qualified service technician.  
vi  
68P80400P73-A  
MODEL INFORMATION  
MODEL INFORMATION  
This manual applies to the following iDEN i860 Digital Portable models:  
H73XAN6RR4AN 806-940 MHz, Multi-Service, Data-Capable Portable  
MODEL NUMBERING SYSTEM  
Typical Model Number:  
Position:  
H
1
7
2
3
3
X
4
A
5
N
6
6
7
R
8
R
4
A
N
9 10 11 12  
Position 1 - Type of Unit  
H = Hand-Held Portable  
M = Mobile Product  
Positions 2 and 3 - Model Series  
Position 12 - Unique  
40 = i85s/i55sr/i50sx Products  
41 = i90c Products  
45 = i710 Products  
48 = i80s Products  
56 = i30sx/i30s Products  
57 = i95cl Products  
58 = i88s/i58sr Products  
59 = i60c Products  
62 = i205/i305 Products  
63 = i530/i730 Products  
68 = i325pro Products  
69 = i315plus Products  
73 = i860 Products  
74 = i830 Products  
75 = i285 Products  
Position 4 - Frequency Band  
Position 11 - Version  
U = 806 to 870 MHz  
X = 806 to 941 MHz  
Version Letter (Alpha) -  
Major Change  
*Values given represent range only; they are not absolute.  
Position 5 - Power Level  
Position 10 - Feature level  
A = 0 to 0.7 Watts  
1 = Basic  
2 = Limited Pkg  
3 = Limited Plus 8 = Expanded Plus  
4 = Intermediate 9 = Full Feature/  
5 = Standard Pkg  
6 = Standard Plus  
7 = Expanded Pkg  
B = 0.7 to 0.9 Watts  
C = 1.0 to 3.9 Watts  
D = 4.0 to 5.0 Watts  
E = 5.1 to 6.0 Watts  
F = 6.1 to 10.0 Watts  
Programmable  
Position 6 - Physical Packages  
Position 9 - Primary System Type  
F = Limited Keypad - With Display  
H = Full Keypad - With Display  
R = iDEN Shared  
N = Enhanced Controls - Enhanced Display  
Position 7 - Channel Spacing  
Position 8 - Primary Operation  
1 = 5 kHz  
5 = 15 kHz  
6 = 25 kHz  
7 = 30 kHz  
9 = Variable Programmable  
N = Digital Dispatch  
2 = 6.25 kHz  
3 = 10 kHz  
4 = 12.5 kHz  
Q = Low Profile - Basic Display  
R = Digital Multi-Service  
J = TDMA Digital Dual Mode  
68P80400P73-A  
vii  
MODEL SPECIFICATIONS  
MODEL SPECIFICATIONS  
GENERAL  
FCC Designation:  
RECEIVER  
TRANSMITTER  
AZ489FT5833 Receiver Type:  
Superheterodyne Transmitter Type  
Single Conversion  
Operational Modes:  
Phone Frequency Range:  
Private  
Group  
851-870 MHz Frequency Range:  
935-940 MHz  
806-825 MHz  
896-901 MHz  
Circuit Data  
800 MHz Band only:  
Temperature Range:  
Packet Data  
Channel Spacing:  
25 kHz Emission Designator:  
Modulation Types:  
18K3D7W  
Operating  
–10°C to +60°C  
Storage (w/o battery) –40°C to +85°C  
Power Supply:  
Frequency Stability:  
Quad 16QAM  
Quad 64QAM  
Quad QPSK  
Battery Type  
Lithium Ion  
Referenced to base  
station  
0.4 ppm  
Recommended  
Battery:  
Sensitivity(10%)BER:  
(M-16 QAM)  
Frequency Stability:  
SNN5704C  
SNN5705C  
–111 dBm  
Referenced to base  
station  
0.4 ppm  
Battery Voltage:  
Spurious Response  
Immunity:  
Spurious Emissions:  
-51 dBm  
Nominal  
Range  
3.6 Vdc  
3.0 to 4.2 Vdc  
Conducted  
Radiated  
–13 dBm  
–13 dBm  
Dimensions (HxWxD):  
Spurious Radiation:  
RF Pulse Avg Power:  
w/750mAh  
battery door  
w/500mAh  
battery door  
87.3 x 46.8  
x 24.2 mm  
87.3 x 46.8  
x 21.8 mm  
Above 960 MHz  
216–960 MHz  
88–216 MHz  
30–88 MHz  
<500 µV/m.  
<200 µV/m.  
<150 µV/m.  
<100 µV/m.  
(dynamically  
adjusted)  
–11 to +28 dBm  
Weight:  
Audio Output Power  
109.5 g and Speakerphone  
Rating:  
Adjacent Channel  
Power:  
(at ±25 kHz in 18 kHz  
(without battery)  
-55 dB  
BW)  
(Private and Group  
Modes only) into  
8 ohms at maximum  
volume (nominal  
battery voltage)  
500 mW  
Distortion at Rated  
Audio:  
Electrical  
5% Max.  
Acoustical  
10% Max.  
Specifications subject to change without notice.  
viii  
68P80400P73-A  
CONTENTS  
SAFETY AND GENERAL INFORMATION . . . . . . . iii  
MODEL INFORMATION . . . . . . . . . . . . . . . . . . . . . vii  
MODEL SPECIFICATIONS. . . . . . . . . . . . . . . . . . . viii  
CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix  
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii  
Who Should Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii  
How This Manual Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii  
Conventions Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv  
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv  
CHAPTER 1  
OVERVIEW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1  
iDEN Digital Modulation Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1  
iDEN Voice Compression Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3  
RF Transmission Bursts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3  
Calling Area Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4  
Global Positioning System (GPS) Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5  
SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5  
Removing and Inserting a SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5  
CHAPTER 2  
COMPONENTS, ICONS, AND INDICATORS. . . . 2-1  
Component Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1  
Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2  
Main Menu Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2  
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3  
Call Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Contacts Type Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5  
Outbox Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5  
CHAPTER 3  
DISPLAYS, MESSAGES, AND ALERTS . . . . . . . 3-1  
Power-Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
Power-Down Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
68P80400P73-A  
ix  
CONTENTS  
Self-Test Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
Self-Test Reset Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
Service Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3  
Alert Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Using the Optional Vibrate Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
3-4  
3-6  
CHAPTER 4  
CHAPTER 5  
PREPARING FOR BASIC LEVEL TESTING. . . . . 4-1  
Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
4-1  
Reference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1  
Reference Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1  
BASIC LEVEL CHECKS AND SELF TESTS. . . . . 5-1  
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Test Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
5-1  
5-1  
Antenna Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1  
Reset Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1  
Basic-Level Test Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Preventive Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Mechanical and Electrical Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
5-2  
5-2  
5-3  
Shock and Pressure Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3  
SIM Card Swap Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3  
Accessory Swap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4  
Lockup Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4  
Battery Connections Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5  
Testing the GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5  
Voltage Recognition Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6  
Camera Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Self-Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
5-7  
5-7  
Passcode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7  
Programming Menu Settings Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8  
Call Performance Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13  
CHAPTER 6  
BASIC LEVEL TEST MODES  
AND PROCEDURES. . . . . . . . . . . . . . . . . . . . . . . 6-1  
Test Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
6-1  
Entering Debug Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1  
Display Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2  
Entering Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3  
Test Mode Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
6-4  
Audio Loopback Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4  
ESN and IMEI Matching Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5  
Engineering Debug Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5  
Technician Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
6-8  
6-8  
Programming the i860 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
x
68P80400P73-A  
CONTENTS  
Connecting the Unit to the RSS Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8  
Codeplug Repair Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9  
Codeplug Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10  
CHAPTER 7  
PREPARING FOR FIELD LEVEL TESTING. . . . . 7-1  
Preparing Equipment for Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
Calibrating Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
Checking the RF Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
Strong-Signal Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
Protecting Static-Sensitive Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
Using RSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2  
Connecting an iDEN Unit to the R-2660 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2  
Operating the R-2660 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4  
Disassembling and Reassembling the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5  
Disassembly Sequence Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5  
Assembly/Disassembly Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5  
Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6  
SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6  
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7  
Back Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8  
Coin Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9  
Main Board, Microphone Seal, and Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . 7-10  
Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11  
Exploded View and Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15  
Component Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16  
Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17  
CHAPTER 8  
FIELD LEVEL TEST MODES  
AND PROCEDURES . . . . . . . . . . . . . . . . . . . . . . 8-1  
Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1  
Entering Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1  
Required Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2  
Field-Level Test Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2  
Registration/Call Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4  
SQE Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5  
TX Power Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6  
BER Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7  
Power-Up Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8  
Keypad Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9  
Audio Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10  
Reset Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11  
Reset Log Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12  
Model Assembly (MA) Test Mode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13  
GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15  
68P80400P73-A  
xi  
CONTENTS  
Camera Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
8-16  
APPENDIX A  
ORDERING REPLACEMENT PARTS  
AND KITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1  
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1  
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1  
Domestic Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1  
International Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1  
Replacement Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2  
Recommended Test Equipment and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3  
Recommended Programming Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4  
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1  
xii  
68P80400P73-A  
PREFACE  
The iDEN i860 Digital Multi-Service, Data-Capable Portable Field Service Manual contains the  
information necessary to identify and fix problems in the Motorola i860 Digital Portable. This unit  
is based on digital technology and is designed to operate on iDEN systems.  
Basic and field-level service for the this unit as described in this manual includes troubleshooting,  
testing, board swapping, and maintenance.  
Service for this unit is based on the substitution method: a faulty part is replaced by a working one,  
providing quicker service to the customer. For example, if the battery is faulty, it is replaced. If the  
unit requires more complete testing or service than is available at the basic level, it is sent to the  
field-level service facility, serviced, and returned to the iDEN Customer Care Center (ICC).  
NOTE: Before operating or testing this unit, please read the Safety and General Information  
section in the front of this manual.  
1.1  
1.2  
Who Should Use This Manual  
This manual is intended for service technicians who should be familiar with the test equipment  
recommended in Appendix A. To help pinpoint basic problems with the unit, first perform the  
mechanical checks and self tests as described in Chapter 5; then proceed to field level  
troubleshooting and testing.  
How This Manual Is Organized  
This manual contains the following chapters and appendices:  
Chapter 1 presents the theory and technology used by the iDEN system and the unit.  
Chapter 2 describes the unit’s components, icons, and indicators.  
Chapter 3 describes displays, messages, and alerts.  
Chapter 4 describes preparing for basic level testing.  
Chapter 5 describes basic mechanical checks and self test procedures to be performed.  
Chapter 6 describes basic test modes and technician test procedures.  
Chapter 7 describes how to prepare and operate field level test equipment. It also contains  
disassembly and reassembly instructions.  
Chapter 8 describes field level test modes and procedures.  
Appendix A provides information on ordering kits and replacement parts. It also contains lists of  
recommended test equipment.  
68P80400P73-A  
xiii  
PREFACE: Conventions Used in This Manual  
1.3  
Conventions Used in This Manual  
The following conventions are used throughout this manual:  
italics  
bold  
Used for emphasis and new terms  
Defines menu items, fields, and buttons  
Used for sample input and output  
code  
1.4  
Related Publications  
The following publications are available separately:  
iDEN i860 Digital Multi-Service Data-Capable Phone User’s Guide NNTN5429A  
R-2660 Digital Communications System Analyzer Operator’s Manual 68P80386B72  
xiv  
68P80400P73-A  
CHAPTER 1  
OVERVIEW  
To achieve a high spectrum efficiency, the i860 digital multi-service, data-capable portable uses a  
unique modulation technology and sophisticated voice-compression algorithm. The voice of the  
person speaking into the microphone is converted into a digital bit stream consisting of zeros (0)  
and ones (1). The stream then is modulated into a radio-frequency (RF) signal, which is transmitted  
over the air to another unit. This process is called digital modulation.  
1.1  
iDEN Digital Modulation Technology  
The i860 digital portable is a dual band 806-870 MHz and 896-940 MHz unit that can operate in  
multiple modes: phone, private, data, and group. It uses three digital modulation technologies:  
Quad QAM, Quadrature Phase Shift Keying (QPSK), and Time Division Multiple Access (TDMA).  
Quadrature Amplitude Modulation (QAM) is a modulation technique that transmits information by  
altering the amplitude and phase of the radio frequency (RF) signal. Data is converted into complex  
symbols, which alter the RF signal and transmit the information. When the signal is received, the  
amplitude and phase are converted back into symbols and then into the original data.  
There are three different QAM modes that are used for different applications: 64QAM, 16QAM, and  
4QAM. In voice applications, 16QAM is used, while in data applications, 64QAM, 16QAM, and  
4QAM are used.  
NOTE: The 900 MHz band operates only in 16QAM modulation.  
In 64QAM, 64 possible combinations of 6 bits are converted into a unique amplitude and phase. In  
16QAM, there are 16 possible combinations of 4 bits, while in 4QAM, there are 4 possible  
combinations of 2 bits.  
The traditional 25 kHz channel used for two-way radios is split into four QAM signals (subcarriers)  
that are transmitted simultaneously. This technique can transmit 64 Kbps in a single 25 kHz  
channel.  
The iDEN system requires approximately 10 Kbps to transmit a compressed voice; therefore, 64  
Kbps can accommodate 6 voice channels or 3 voice channels in enhanced systems.  
The signal spectrum of the Quad 16QAM is shown in Figure 1-1.  
68P80400P73-A  
1-1  
OVERVIEW: iDEN Digital Modulation Technology  
RL 0dBm  
10 dB/  
-10  
-20  
-30  
Power  
-40  
(dB)  
-50  
-60  
-70  
-20  
-10  
0
10  
20  
Frequency from Desired Channel Center  
(kHz)  
Figure 1-1. Spectrum of iDEN Quad 16QAM  
Quadrature Phase Shift Keying (QPSK) is one of the most common modulation techniques for  
satellite communications. In QPSK, a digital data stream is taken two bits at a time to generate four  
possible phase states of the transmitted carrier. A characteristic of this technique is its resistance to  
noise.  
Time Division Multiple Access (TDMA) is used to allocate portions of the RF signal by dividing  
time into 6 slots, one for each unit. Time allocation enables each unit to transmit its voice  
information without interference from another unit’s transmission.  
Transmission from a unit or base station is accommodated in time-slot lengths of 15 milliseconds  
and frame lengths of 90 milliseconds (see Figure 1-2).  
Note that Rx (outbound) indicates base-to subscriber transmissions; Tx (inbound) indicates  
subscriber-to-base transmissions. The slots are paired and have a fixed offset of 19 milliseconds;  
their timings are synchronized by the iDEN system. The TDMA technique requires sophisticated  
1-2  
68P80400P73-A  
OVERVIEW: iDEN Voice Compression Technology  
algorithms and one digital-signal processor (DSP) to perform voice compression/decompression  
and RF modulation/demodulation.  
Base Station Control Channel  
Transmitting 6 of 6 slots continually.  
90ms  
90ms  
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms  
Tx  
Rx  
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms  
90ms  
90ms  
Receiver 4ms delayed  
Portable Unit  
When turned on, scans for control station, then transmits one slot every six slots.  
90ms 90ms  
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms  
Rx  
Tx  
15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms  
90ms  
90ms  
Transmitter 4ms delayed  
Figure 1-2. iDEN TDMA Format  
1.2  
iDEN Voice Compression Technology  
Voice is converted into a digital bit stream by sampling the voice signal at a high rate and  
converting the samples into numbers, which are represented by bits. A sample consists of 8 bits.  
Approximately 8000 samples per second (64 Kbps) are required to maintain a reasonable quality.  
Voice compression reduces the number of bits per second while maintaining the voice at an  
acceptable quality level. The iDEN system uses a coding technique called Vector Sum Excited  
Linear Prediction (VSELP) to compress voice to 4.2 or 8.0 Kbps. The compressed voice-data bits  
modulate the RF signal. The compression rate is based on the type of call (dispatch or interconnect)  
and the network configuration established by the local service provider.  
Adding error-correction bits to the coded-voice bits increases the required RF-transmission bit rate  
to approximately 7.4 Kbps for the 4.2 Kbps voice coder and 14.8 Kbps for the 8.0 Kbps voice coder.  
1.2.1 RF Transmission Bursts  
All RF transmissions within an iDEN system occur in 15-millisecond blocks called bursts. An  
iDEN base station transmits bursts continuously on each RF frequency it uses. Transmission bursts  
from the stations are synchronized in time by signals received from the global positioning satellite  
68P80400P73-A  
1-3  
OVERVIEW: iDEN Voice Compression Technology  
(GPS) system. Each burst is numbered; the number is referred to as the slot number. All bursts  
occurring at a given time carry the same slot number.  
Inbound transmission bursts (sent from the unit) are offset 19 milliseconds from the outbound burst;  
the inbound burst begins 4 milliseconds after the end of the outbound burst (see Figure 1-2 on  
page 1-3). This offset in time allows the unit to appear capable of transmitting and receiving at the  
same time (it actually is switching rapidly back and forth between receiving and transmitting).  
In current iDEN systems, outbound transmissions in the 800 MHz band range from 851–870 MHz;  
inbound transmissions are 45 MHz lower in frequency. For the 900 MHz band, outbound  
transmissions range from 935-940 MHz; inbound transmissions are 39 MHz lower in frequency.  
An iDEN channel is created by grouping bursts so that their slot numbers differ by a number referred  
to as the repetition rate. The unit uses two repetition rates for interconnect voice calls: 6:1 and 3:1. A  
single frequency can handle 6 calls using a 6:1 repetition rate with the 4.2 Kbps coder.  
Dispatch calls always use this rate. However, the audio quality of the 3:1 repetition rate with the 8.0  
Kbps coder is superior to the 6:1 rate with the 4.2 Kbps coder. Most service providers configure the  
system and unit to allow only the 3:1 rate for interconnect calls.  
Calls are set up on a primary control channel (PCCH) in response to a request from a unit or a  
regular telephone connected to the Public Switch Telephone Network (PSTN). The PCCH is  
established by the base station equipment; typically, it is a 6:1 channel.  
The outbound PCCH carries system information and “pages” to specific subscriber units and asks  
them to respond if they are available for a call. Inbound PCCH transmissions carry responses to the  
“pages” and requests by subscriber units to set up calls. Inbound transmissions on the primary  
control channel only take 7.5 milliseconds and can be timed to occur in either half of a 15-  
millisecond burst.  
The dual band unit will power up in the 800 MHz band and will use these channels for control  
channels—Primary Control Channel (PCCH) and Broadcast Control Channel (BCCH). The 900  
MHz mode will be used only during 3:1 interconnect calls. Every attempt will be made to assign the  
unit to 900 MHz carriers during new 3:1 interconnect calls, handovers into a cell, and inter-cell  
handovers. If no resources are available, or if available resources have insufficient channel quality  
(in the case of a handover), then 800 MHz carriers will be evaluated.  
Using the above techniques, the iDEN system can operate 6 voice channels simultaneously in  
dispatch mode or 3 voice channels simultaneously in interconnect mode on a single RF carrier at  
25 kHz bandwidth.  
1.2.2 Calling Area Coverage  
Area coverage is obtained by dividing the area into a mosaic of cells. Coverage is controlled so that  
frequencies can be reused with less distance between sites. Each cell is covered by a base station,  
which is classified as Omni or Sectored. An Omni station connects base transceivers to antennas  
that have a circular pattern centered at the site. A Sectored station connects base transceivers to  
directional antennas that point in particular directions. Units that operate in a multi-site system must  
be able to “handoff” from one coverage area to another as the user moves about during a call.  
Handoff is controlled by the iDEN system.  
1-4  
68P80400P73-A  
OVERVIEW: Global Positioning System (GPS) Section  
1.3  
Global Positioning System (GPS) Section  
The U.S. Department of Defense (DoD) has built a 24-satellite constellation for the purpose of  
pinpointing locations anywhere on the planet. The satellites circle the earth every 12 hours,  
transmitting radio signals at a fixed frequency of 1575.42 MHz. The satellites share the 1575.42  
MHz spectrum with each other through the use of CDMA modulation.  
To determine a location on earth, a receiver must be built that can receive the simultaneous signals  
from the satellites that are in view of the receiver and use that information to calculate the location  
of the receiver. The receiver must pick up the signals from 4 satellites. Once the 4 satellites are  
located, the receiver measures the time it took for the satellite signals to arrive. From this timing  
information, the distance between the receiver and each satellite can be calculated. The four  
satellites’ ephemeris data provide the satellite’s X, Y, and Z positions. The range, R, is the receiver  
measurement made by calculating the time it took for the signal to reach the receiver. The user’s  
position, (Ux, Uy, Uz), and the clock bias, Cb, is then calculated.  
To use the GPS, a receiver that can receive the spread-spectrum signals must be built. The detected  
signals are then converted from RF signals into appropriate digital input formats. These digital  
inputs are processed and converted into position information. Once the position coordinates are  
determined, they are communicated to the handset microprocessor and displayed on the screen or  
transmitted to the base station as required.  
1.4  
SIM Cards  
This unit is designed to work with a mini Subscriber Identity Module (SIM). The SIM card contains  
all of the personal data required to access iDEN services. Data held by the SIM card includes:  
Temporary Mobile Subscriber Identity  
Services to which the user subscribes  
PIN and unblocking codes  
Call barring codes  
The SIM card is also capable of storing phone numbers and names.  
Available SIM cards for this unit are 64 kB and prepaid.  
1.4.1 Removing and Inserting a SIM Card  
NOTE: When a SIM card is defective and must be replaced with a new one, the following  
information will be erased:  
The recent calls list  
Call forwarding settings  
Net alerts  
Mobile originated text messages, drafts, and quick notes  
Information stored in Memo  
3 most recent GPS enabled locations  
Voice records  
Voice names  
68P80400P73-A  
1-5  
OVERVIEW: SIM Cards  
To remove a SIM card (Figure 1-3):  
CAUTION: Do not touch the gold-colored area of the SIM card.  
F
1. Power off the unit and remove the battery cover and battery.  
2. Turn the unit face down so that the antenna is at the upper left corner.  
3. Slide open latch.  
4. Open the SIM card holder (see Figure 1-3).  
5. Grasp SIM card from one side and pull out.  
Angled (cut)  
corner  
Figure 1-4. Inserting a SIM Card  
Figure 1-3. Removing a SIM Card  
To insert a SIM card (Figure 1-4):  
1. Open the SIM card holder.  
2. Carefully slide the SIM card into the holder (see Figure 1-4). Position SIM card as shown.  
3. Close SIM door, slide latch to shut.  
4. Reinstall the battery, and reattach the battery cover.  
1-6  
68P80400P73-A  
CHAPTER 2  
COMPONENTS, ICONS, AND INDICATORS  
To conduct basic troubleshooting and maintenance of the i860 unit, you must become familiar with  
the components, display icons, and status indicators associated with the unit.  
2.1  
Component Views  
Earpiece  
Antenna  
Full-sized  
Display  
External  
Display  
Volume  
Controls  
c. Front View—Flip Closed  
Push-To-Talk  
(PTT) Button  
Audio Jack  
Microphone  
Accessory Connector  
a. Flip Open  
Mute  
Button  
Speaker  
Display Shift  
Button  
Release  
Button  
d. Rear View—Flip Closed  
b. Top View  
Figure 2-1. i860 Component Views  
68P80400P73-A  
2-1  
COMPONENTS, ICONS, AND INDICATORS: Display Icons  
2.2  
Display Icons  
Icons for this unit provide information that is useful for troubleshooting and testing purposes.  
All features can be accessed through the main menu. When using a feature, the icon for that  
feature appears in the upper left corner of the display. Depending upon features and options  
chosen, the following icons can appear on the unit’s display.  
NOTE: Feature icons may appear in various places within the display. Check the specific  
User’s Guide for more information about the unit’s icons and indicators.  
2.2.1 Main Menu Icons  
Net  
Browse the Web.  
a
Java Apps  
Use Java applications on your phone.  
Customize your phone.  
q
Settings:  
b
Display/Info  
Phone Calls  
DC/GC Options  
Volume  
Security  
Advanced  
Ring Tones:  
Assign ring tones and turn ringer off.  
Record and play audio messages.  
m
VibeAll  
list of ring tones  
Ring Tones menu  
VoiceRecord  
c
j
My Info  
GPS  
View personal phone information, including phone  
number and Direct Connect number.  
Find your approximate geographical  
location.  
l
d
Contacts:  
View, store, edit contacts.  
new contact form  
list of contacts  
Contacts menu  
Messages:  
Access messages.  
e
Voice Mail  
Net Alert  
Text Msgs  
Call Forward  
Set call forwarding options.  
Schedule appointments.  
f
o
Datebook:  
new event form  
list of events  
Datebook menu  
Memo  
Store a number to access later.  
Phone usage information.  
g
h
Call Timers  
2-2  
68P80400P73-A  
COMPONENTS, ICONS, AND INDICATORS: Display Icons  
Recent Calls:  
Access information about recent calls.  
i
list of calls  
recent calls menu  
Call Setup menu  
Shortcuts  
Create shortcuts to screens.  
s
Profiles:  
new profile form  
Apply groups of settings together.  
p
list of profiles  
Profiles menu  
Call Alert:  
Access information about call alerts.  
k
list of call alerts  
Call Alerts menu  
Camera:  
Image in camera lens shows on the main display.  
Edit captured images.  
Media Center:  
2.2.2 Status Icons  
Status icons appear in the two rows at the top of the display. Some appear at all times. Others appear  
only when your phone is engaged in certain activities or when you have activated certain features.  
Battery Strength—Indicates that the battery is charging. Three bars indicates  
that the battery has been fully charged; two bars, not flashing: 2/3 charged; one  
ab  
cꢀ  
bar, flashing: 1/3 charged; no bars: the battery needs to be charged.  
d
e
d
fg  
Signal Strength—Indicates the device is registered and the strength of the  
network signal. The antenna portion of the icon is always displayed. Up to 4 bars  
are displayed next to the antenna. The more bars depicted, the stronger the signal.  
One bar = approx. 19 SQE and >-103 RSSI, 4 bars = approx. 29 SQE and >-88  
RSSI. When the unit is in a no-service state, or the signal is less than 19 SQE or  
<-103 RSSI, no bars appear next to the antenna.  
o
p
q  
rꢀ  
s
Phone In Use — your phone is active on a phone call.  
A
B
C
Direct Connect In Use — your phone is active on a Direct Connect call.  
Talkgroup In Use — your phone is active on a Group Connect call.  
Active Phone Line — 1 indicates phone line 1 is ready to make calls; 2 indicates  
phone line 2 is ready to make calls.  
1 2  
Call Forward — your phone is set to forward calls.  
G
H
I
L
J
K
68P80400P73-A  
2-3  
COMPONENTS, ICONS, AND INDICATORS: Display Icons  
Ringer Off — your phone is set not to ring.  
M
u
Vibrate On — your phone is set vibrate.  
Speaker Off — Sets Direct Connect and Group Connect sound to come through  
the earpiece rather than through the speaker. Your phone does not ring for DC and  
GC calls if Alert Type is set to SILENT or Vibrate.  
Messages — you have one or more messages.  
wꢀ  
y
x  
Internet — you are ready to browse the internet or are browsing the internet.  
DEF  
T9 Text Input — you are using T9 Text Input to enter text.  
iꢀ  
j
k
lꢀ  
m
n  
Airplane Mode — your phone is set to airplane mode.  
U
Packet Data — you are ready to transfer packet data or are transferring packet  
data using a data cable.  
Yꢀ  
Z
TTY— Indicates that unit is connected to a TTY device and TTY mode is  
enabled. You can select either VCO (voice-carry-over) or HCO (hearing-  
carry-over) mode.  
Nꢀ  
O
2.2.3 Call Icons  
When you make a call, call icons appear in text area of the phone’s display.  
Placing a phone call.  
W
Receiving a phone call.  
X
Phone call is active.  
Y
Z
Phone call is on hold.  
Phone call ended.  
U
Missed phone call.  
V
2-4  
68P80400P73-A  
COMPONENTS, ICONS, AND INDICATORS: Display Icons  
2.2.4 Contacts Type Icons  
Contacts stores up to 600 numbers or addresses. Each Contacts entry can store several numbers or  
addresses. Information stored in Contacts is saved on your SIM card. If you move your SIM card to  
another SIM-based Motorola phone, you can access information stored in Contacts from that phone.  
Each number or address stored must be assigned a Contacts type. Contacts type icons that appear on  
the display are as follows:  
Mobile  
Direct Connect #  
Work1  
Work2  
Home  
phone number  
Direct Connect number  
phone number  
phone number  
phone number  
email address  
A
B
C
D
E
F
G
H
I
J
K
email  
Fax  
phone number  
phone number  
Talkgroup number  
IP address  
Pager  
Talkgroup  
IP  
Other  
phone number  
2.2.5 Outbox Icons  
Messages you have sent are stored in the outbox. These icons appear next to messages in the  
outbox:  
Sent and confirmed.  
Send attempted.  
4
9
Forwarded.  
0
5
6
8
7
R
Received by addressee.  
Not received by addressee.  
Send failed.  
Re-sent.  
Locked.  
68P80400P73-A  
2-5  
This page intentionally left blank.  
CHAPTER 3  
DISPLAYS, MESSAGES, AND ALERTS  
To conduct basic troubleshooting and maintenance of the i860 unit, you must become familiar  
with the display screens, errors, messages, and alert tones associated with the unit.  
3.1  
Power-Up Sequence  
Extend the antenna for optimum power and press momentarily to turn on the unit and begin the  
p
power-up sequence. The power-up sequence initiates a series of displays on the unit. As shown  
below, each display reflects a stage of the sequence. If the last display shows the idle screen, the  
power up was successful; if the last display shows No Service, the unit is out of range or there is a  
hardware or software problem.  
If the vibrate function is enabled for incoming phone calls, voice mail, or message mail, the power-  
up sequence includes a 500 ms. vibrate cycle. Depending upon your service provider, the power-up  
sequence screens may differ from those shown.  
1. Power-Up Display  
3. Connecting Display  
o
d
Powering On  
Please Wait  
Connecting...  
Note: After Powering On the  
carrier logo will appear and  
next the T9 text input logo. Some  
carriers may not include T9 or other  
Motorola features in the power up  
display  
4. No Service Display  
d
2. No SIM Display  
No service  
1
o
d
Insert SIM  
5. Phone Ready Display  
(Idle Screen)  
Cancel  
-OR-  
1
d
o
1
o
d
Ready  
Enter SIM PIN  
Code:  
10/12 3:57pm  
Contcs  
Mesg  
S
Delete  
Note: SIM PIN code can be  
canceled. (See programming menu  
section.)  
Note: Text that appears on Idle  
screen depends on carrier.  
Figure 3-1. Power-Up Sequence Displays  
68P80400P73-A  
3-1  
DISPLAYS, MESSAGES, AND ALERTS: Power-Down Sequence  
3.2  
Power-Down Sequence  
To power down the unit, press for one second or more.  
p
3.3  
Messages  
3.3.1 Self-Test Errors  
The following table contains the list of self-test non-reset errors. These errors are displayed as SELF  
CHECK ERROR YXXXX (YXXXX represents the identifier for that error).  
Table 3-1. Self-Test Errors  
Y
0
XXXX  
0001  
Description of Error  
Non-reset error log  
Codeplug error log  
0
0002  
3.3.2 Self-Test Reset Errors  
The following table contains the list of self-test reset errors. These errors are displayed as SELF  
CHECK FAIL YXXXX (YXXXX represents the identifier for that error).  
Table 3-2. Self-Test Reset Errors  
Y
0
0
0
0
0
0
0
F
F
F
:
XXXX  
0100  
0200  
0400  
0800  
1000  
2000  
4000  
4000  
8000  
8002  
0800  
Description of Error  
RAM failure  
Data lines failure  
Address line failure  
Codeplug corruption/invalid  
Flash checksum error  
Reset error logging  
Codeplug mismatch  
Ergo pre-self-test codeplug error  
Ergo pre-self-test invalid device or device failure  
Ergo pre-self-test invalid device or device failure  
FDI-related error  
3-2  
68P80400P73-A  
DISPLAYS, MESSAGES, AND ALERTS: Messages  
3.3.3 Service Messages  
Service messages indicate the probable cause of a problem. The following table lists the messages,  
their probable causes, and recommended corrective actions.  
Table 3-3. Service Messages  
Message  
Cause  
Action  
Charger Attached  
Device Attached  
While Power Down  
17-Pin connector plugged in while  
powered up.  
Device Detached  
17-Pin connector removed while  
powered up.  
Device Not Compatible  
Error  
Incompatible with unit’s hardware Acquire compatible software or hardware  
Unidentified error  
Report problem to your service provider  
Invalid Number  
Invalid number entered or invalid  
voice-mail access number  
received  
Re-enter number or report problem to service  
provider  
Low Battery Unable to  
Locate Sats  
Battery level is too low to obtain  
fix but is able to perform dispatch  
or interconnect communication  
Charge or replace battery  
No Entry  
No numbers in phone list  
Phone unable to register  
Invalid target ID  
Add phone numbers to list  
No Service  
Report problem to service provider  
Re-enter ID or try a different ID  
Number Not In Service  
Please Try Again  
1. Loss of service or system failure 1. Ask provider how long problem will continue  
2. Network problem  
2. Report problem to service provider  
Service Conflict  
Current service conflicts with  
previously activated service  
Deactivate previous service and try current service  
again  
Service Not Available  
Service Restricted  
Not currently available on system Ask provider when service will be available  
Service not subscribed to  
System is currently busy  
Ask provider when service will be available  
Try call again later  
System Busy, Try Later  
Target Busy in Private  
Target unit in a Private Call or Call Try call again later  
Alert  
Target Not Authorized  
Target unit not authorized to  
receive call  
Do not call unauthorized unit  
Technical Error Unable to  
Locate Sats  
Problem detected with the GPS  
circuitry  
Reboot unit. If problem persists, contact Motorola  
Unable to locate Sats  
Unit does not have clear view of  
GPS satellites  
Make sure user is out in clear sky and stationary. If  
problem persists, reboot unit.  
Unknown User  
Unit unknown to system  
Report problem to provider  
Try call again later  
User Not Available  
Target unit in Private, Group, or  
Alert call, or is not in service  
68P80400P73-A  
3-3  
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones  
3.4  
Alert Tones  
This unit can send alert tones to the earpiece, speaker, or external speaker. Press  
where some of the tones are sent.  
to determine  
t
As shown in the following table, alert tones have specific frequencies and cadences/durations. They  
are grouped according to function; grouped tones have the same tone specifications.  
Table 3-4. Alert Tones  
Tone  
Low  
Ear  
High  
Spkr  
Spkr  
Freq  
Cadence  
When Tone Occurs  
Automatic Callback  
1800Hz  
1800Hz  
2x (24ms on+24ms off) + 48ms on  
2x (80ms off+80ms on)  
Voice channel for prior request  
Call Alert successfully sent  
Call Alert  
Ear  
Acknowledgment  
Received  
Call Alert No Ack  
Received  
Ear  
Spkr  
Ear  
Ear  
Ear  
Ear  
Ear  
Spkr  
Spkr  
Spkr  
Ear  
900Hz  
1x500ms on  
Call Alert fails  
Call Alert Received  
2300Hz  
1800Hz  
440Hz  
4x (150ms off+150ms on) every 10  
seconds  
Call Alert received  
Call Alert Sent  
2x (80ms off+80ms on)  
Call Alert acknowledged by  
FNE  
Call Waiting  
Received  
2x(300ms off+300ms on) every 5  
seconds  
Phone call received while  
another call is active  
Clear to Send  
Spkr  
Spkr  
2300Hz  
1x50ms on  
Reception inhibited; clear to  
transmit  
Data Ringer  
2091/  
2823Hz  
14x (80ms on 2091Hz + 100ms on  
2823Hz + 2.5 seconds off  
Unit receives an incoming circuit  
data call  
DTMF (0-9, #, *)  
Ear  
Ear  
DTMF  
Continuous  
Continuous  
DTMF is transmitted  
Earpiece Volume Set Ear  
1000Hz  
Earpiece volume changed on  
quiet channel or in Programming  
Menu (PRGM)  
Group Call Alert  
In Service  
Spkr  
Spkr  
Spkr  
Ear  
2300Hz  
2300Hz  
2x (150ms off+150ms on)  
1x50ms on  
Group call received  
Spkr  
Ear  
Entering in-service mode  
Interconnect Busy  
480/  
620Hz  
1s off + 1s on 480Hz;  
1s off +1s on 620Hz continuous  
Interconnect channel or line is  
busy  
Invalid Key  
Ear  
Ear  
900Hz  
1x80ms on  
Invalid key pressed  
Low Battery in Idle  
Spkr  
Spkr  
2300Hz  
24ms on+24ms off + 24ms on+240  
ms off + 24ms on+24ms off + 24ms  
on+30ms off every 30 seconds  
Battery below preset value.  
(Tone sounds from earpiece if in  
low audio during a dispatch or  
interconnect call.)  
Keypad Volume Set  
Ear  
Ear  
1800Hz  
Continuous  
Keypad volume changed on  
quiet channel or in Programming  
Menu  
Message Mail  
Received in Idle  
Spkr  
Ear  
Spkr  
Ear  
2400/  
2743Hz  
8x(64ms on 2400Hz + 64ms on  
2743Hz)every 30 seconds  
Message mail received while  
unit is idle  
Msg Mail Received  
in Interconnect  
2400/  
2743Hz  
8x(64ms on 2400Hz + 64ms on  
2743Hz) every 30 seconds  
Message mail received while  
unit is in interconnect mode  
3-4  
68P80400P73-A  
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones  
Table 3-4. Alert Tones (Continued)  
Tone  
Low  
High  
Freq  
Cadence  
When Tone Occurs  
Message Volume Set Spkr  
Spkr  
2400/  
2743Hz  
8x(64ms on 2400Hz + 64ms on  
2743Hz) continuous  
Message volume changed on  
quiet channel or in Programming  
Menu  
Net Alert  
Ear  
Spkr  
880Hz,  
5x (50ms on 880Hz + 50ms on  
Net alert received while in idle  
1760Hz/ 1760Hz) 8x (50ms on 330Hz + 50ms  
330Hz,  
990Hz  
on 990Hz) repeated every 750ms  
One Minute Beep  
Phone Fast Busy  
Ear  
Ear  
Ear  
Ear  
2300Hz  
1x 50ms on  
During interconnect calls  
480/  
620Hz  
0.25s on+0.25s off 480Hz 0.25s  
on+0.25s off 620Hz continuous  
Call failed (system busy, out of  
service, or trouble with network)  
Phone Redial Alert  
Phone Ring (U.S.)  
Spkr  
Spkr  
Spkr  
Spkr  
2091/  
2556Hz  
14x(24ms on 2091Hz + 24ms on  
2556Hz)  
Phone redial successful  
Available ringer tones:  
14x(24ms on 2091Hz + 24ms on  
2556Hz) + 2.5s off  
Phone call received  
2091/  
2556Hz  
2230/  
2040Hz  
14x(64ms on 2230Hz + 64ms on  
2040Hz) + 2.5s off  
2310/  
2820Hz  
3x(400ms on 2310Hz + 400ms on  
2820Hz) + 2.5s off  
3240/  
2140Hz  
14x(38ms on 3240Hz + 38ms on  
2140Hz) + 2.5s off  
3160/  
1980/  
2580Hz  
1x(200ms on 3160Hz + 100ms on  
1980Hz + 200ms on 2580Hz) +  
2.5s off  
2540/  
2300/  
2030Hz  
1x(200ms on 2540Hz + 200ms on  
2300Hz + 200ms on 2030Hz) +  
2.5s off  
2740/  
3200Hz  
1x(150ms on 2740Hz + 150ms on  
3200Hz + 150ms on 2740Hz) +  
2.5s off  
2500Hz  
1x(200ms on 2500Hz + 200ms off +  
200ms on 2500Hz + 200ms off  
+ 200ms on 2500Hz) + 2.5s off  
2580/  
3200/  
2040Hz  
1x(200ms on 2580Hz + 200ms on  
3200Hz + 200ms on 2040Hz)  
+ 2.5s off  
Phone Ring Back  
Ear  
Ear  
440/  
480Hz  
2s on+4s off 440Hz;  
2s on+4s off 480Hz  
Called phone is ringing  
Private call received  
Private Call  
Received  
Spkr  
Ear  
Spkr  
Spkr  
Spkr  
Spkr  
2300Hz  
900Hz  
2x (88ms off+88ms on)  
Reject  
1x500ms on  
Requested service denied or  
failed  
Ringer Volume Set  
Sat No Fix  
Spkr  
Spkr  
2091/  
2556Hz  
24ms on 2091Hz + 24ms on 2556Hz  
continuous  
Ringer volume changed  
900 Hz  
1x500ms on  
Unable to fix on satellite  
68P80400P73-A  
3-5  
DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function  
Table 3-4. Alert Tones (Continued)  
Tone  
Low  
High  
Spkr  
Spkr  
Freq  
Cadence  
1x500ms on  
Continuous  
When Tone Occurs  
Self-Test Fail  
Spkr  
900Hz  
1000Hz  
Self test fails on power up  
Speaker Volume Set Spkr  
Volume changed on quiet  
channel or in Programming  
Menu  
System Busy  
Ear  
Spkr  
480/  
620Hz  
4x(0.25s on+0.25s off) 480Hz; 4x  
(0.25s on+ 0.25s off) 620Hz  
All channels are busy  
Talk Permit  
Ear  
Ear  
Ear  
Ear  
Spkr  
Spkr  
Spkr  
Ear  
1800Hz  
900Hz  
900Hz  
1800Hz  
2x (24ms on+24ms off) + 48ms on  
Continuous  
PTT transmission accepted  
PTT transmission not allowed  
Transmission rights expiring  
Talk Prohibit  
TOT Warning  
Valid Key Press  
1x80ms on  
1x80ms on  
Valid key pressed or unit  
powered up  
Voice Mail  
Received in Idle  
Spkr  
Ear  
Spkr  
Ear  
2400/  
2743Hz  
8x(64ms on 2400Hz + 64ms on  
2743Hz) every 30 seconds  
Voice mail received while unit is  
idle  
Voice Mail  
Received in  
Interconnect  
2400/  
2743Hz  
8x(64ms on 2400Hz + 64ms on  
2743Hz) every 30 seconds  
Voice mail received while unit is  
in interconnect mode  
3.5  
Using the Optional Vibrate Function  
The vibrate function (VibraCall) notifies the user of incoming phone or dispatch calls, DC/GC calls,  
messages, notifications, and call alerts.  
If the unit is set for Vibrate in any mode, it will vibrate for 1/2 sec during the power-up sequence.  
To set unit to vibrate for all calls:  
the Menu key  
1. Using the keypad, press  
.
m
2. Scroll to Ring Tones, and then press O.  
3. Scroll to Vibrate All, and then press O.  
4. Scroll left or right to set Vibrate All on or off.  
5. After you select a Vibrate mode, the unit vibrates for 1/2 sec while exiting the menu.  
The following table describes the cadence for each vibrator mode:  
Table 3-5. Vibrator Settings  
Mode  
Cadence  
Vibrate All or Selectable Vibrate  
Ring Tones  
2x(500ms on, 500ms off) + 500ms on + 2.5 sec. off  
Three Vibrate Only cadences, followed by an audible ring tone  
until answered or party hangs up  
Off  
Turns off the vibrator function  
3-6  
68P80400P73-A  
DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function  
To set unit to vibrate for Direct Connect and Group Connect calls only:  
1. From the main menu, select Settings > 2-Way Radio > Alert Type.  
2. If Alert Type does not appear, from the main menu select Ring Tones. Make sure Vibrate All  
or Silent All is set to Off. Repeat step 1.  
3. Press O to change.  
4. Scroll to Vibe.  
5. Press O to select.  
68P80400P73-A  
3-7  
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PREPARING FOR BASIC LEVEL TESTING  
4.6  
Test Equipment  
The following equipment is useful when testing an i860 unit: a reference unit, a reference SIM card,  
and reference accessories. For a list of recommended test and programming equipment used to  
troubleshoot this unit, see Appendix A: Ordering Replacement Parts and Kits.  
4.6.1 Reference Unit  
Use a reference unit (i860 unit known to be in good working order) to verify the accuracy of some tests.  
You may want to set the Auto Answer Settings Menu setting so that the reference unit automatically  
answers incoming calls for testing purposes.  
4.6.2 Reference Accessories  
Use reference accessories (accessories known to be in good working order) to verify the accuracy  
of some tests.  
68P80400P73-A  
4-1  
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CHAPTER 5  
BASIC LEVEL CHECKS AND SELF TESTS  
Before you perform basic troubleshooting and self tests on an i860 unit, determine if any special  
conditions could affect testing and check the units for defective parts.  
There are five categories of basic tests:  
Preventive maintenance  
Mechanical/electrical checks  
Troubleshooting  
Self tests  
Technician tests  
Test procedures are listed in the order in which they should be implemented. Each test contains a  
description of what it does and the approximate time needed to perform it. For your convenience, a  
checklist is included that can be used to ensure that all the necessary tests are conducted.  
5.1  
5.2  
Customer Care  
It is sometimes helpful to contact your regional Customer Care representative to determine if the  
customer has service or billing issues or is known to be using the unit in a poorly covered area. The  
representative also can inform you if there are system outages or known unit defects.  
Test Conditions  
During testing, ensure the following antenna conditions are adhered to. Reset conditions can be  
comparatively difficult to diagnose.  
5.2.1 Antenna Condition  
For intermittent or no transmit problems, ensure the antenna stays fully extended or fully collapsed  
at all times, never partially extended. If the antenna is loose or collapses halfway down, the unit can  
lose up to 20 dB of radiated power.  
5.2.2 Reset Condition  
A reset condition can be the most difficult failure to duplicate because a reset can be caused by  
software, hardware, system, accessory, and coverage problems. A severe hardware failure usually  
can be detected immediately.  
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BASIC LEVEL CHECKS AND SELF TESTS: Basic-Level Test Checklist  
5.3  
Basic-Level Test Checklist  
Use the following checklist to ensure that all the necessary tests are performed and to provide a  
tracking mechanism in case the unit is sent to the next level of service. Check the appropriate box for  
each test performed and indicate whether or not the test was completed successfully.  
Table 5-1. Basic-Level Test Checklist  
Done  
Test  
Pass  
Fail  
Shock and Pressure  
SIM Card Swap  
Accessory Swap  
Lockup  
Battery Connections  
Voltage Recognition  
GPS Receiver  
Passcode  
Programming Menu Settings  
Call Performance  
Audio Loopback  
ESN and IMEI Matching  
Level Set  
Engineering Debug Check  
Codeplug Repair Procedure  
Codeplug Troubleshooting  
Corrupted Software Repair Procedure  
Camera Test  
5.4  
Preventive Maintenance  
Although the unit does not require a scheduled preventive maintenance program, a visual inspection  
and cleaning is recommended before testing begins.  
NOTE: Do not use aerosol sprays, tuner cleaners, or other chemicals to clean the unit. Damage to  
the plastic surfaces might occur.  
To clean the unit (approximately 3 minutes):  
1. Prepare a 0.5% solution of a mild dishwashing detergent and water.  
2. Apply the solution sparingly to the external surfaces of the unit with a soft, absorbent cloth.  
Prevent moisture from getting inside the unit.  
3. Remove any dirt from the unit using a stiff, non-metallic, short-bristled brush.  
4. Wipe and dry the unit with a soft, absorbent, lint-free cloth. Make sure that there are no damp  
spots on the connectors or in cracks and crevices.  
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BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks  
5.5  
Mechanical and Electrical Checks  
Before conducting more complex tests, clean and check the unit for any mechanical defects that  
might cause or contribute to the problem.  
The following tests constitute the mechanical and electrical consistency of the unit:  
Shock and Pressure  
SIM Card Swap  
Accessory Swap  
Lockup  
Battery Connections  
GPS Receiver  
Voltage Recognition  
Camera Test  
The shock and pressure test time is approximately 3 minutes:  
1. Power up the unit.  
2. Throw the unit into the palm of your hand alternating the front, sides, and back of the unit.  
Check if the unit turns off, displays “Reset,” or status LED (if so equipped) turns to red. Then,  
continue to the next step.  
3. Apply pressure to the front, sides, and back of the unit with your thumbs. Never apply direct  
pressure to any display or lens area.  
If unit turns off, displays “Reset,” or status LED (if so equipped) turns to red, retry this test with  
a battery known to be in good working condition. Verify that the contacts in the unit and on the  
battery are clean.  
4. Start test again. If the reset/intermittent contact condition persists, power down the unit and  
send to iDEN CSC.  
5.5.1 SIM Card Swap Test  
Use this test to determine if the SIM card is defective, or if the unit is defective.  
The SIM card swap test time is approximately 5 minutes:  
1. Power off the unit, and then remove the battery.  
2. Remove the SIM card from the unit (see “Removing and Inserting a SIM Card” on page 1-5).  
3. Clean the SIM card, if necessary, by wiping its surfaces with a clean, static-free cloth, and then  
check the contact areas in the unit for foreign material, damage, or other defects.  
4. Replace the SIM card with the test (reference) SIM card. Ensure the test SIM card is clean.  
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BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks  
5. Power on the unit, and verify that the test SIM card works with the unit.  
If the unit works, the customer’s SIM card is defective and should be replaced, or the problem is  
due to operator error, system, or carrier. If the unit does not work, the unit is defective and  
should be sent to the iDEN Radio Support Center.  
NOTE: If a defective SIM card is replaced with a new card or test card, all personal  
information (voice notes, datebook entries, etc.) that was stored on the original card  
will be lost.  
6. Install the customer’s SIM card in a test (reference) unit.  
If the test unit works, the customer’s unit is defective and should be sent to the iDEN Radio  
Support Center  
5.5.2 Accessory Swap Test  
Use this test to determine if the unit’s accessories are defective.  
NOTE: When adding or removing accessories, the main screen displays “Device Attached” or  
“Device Detached” and the external screen displays a similar message.  
The accessory swap test time is approximately 5 minutes:  
1. Remove the accessory and check the contact areas for foreign material, damage, or other  
defects.  
2. Replace the problem accessory with the reference accessory.  
3. Verify the reference accessory works with the unit.  
If the reference accessory works, the customer’s accessory is defective and should be replaced.  
4. Verify the customer’s accessory works with a reference unit.  
If the accessory works, the customer’s unit is defective and should be sent to the iDEN Radio  
Support Center.  
5.5.3 Lockup Test  
Use this test to determine if the unit locks up when keys are pressed or when it is powered down.  
The lockup test time is approximately 6 minutes:  
1. Power up the unit.  
2. Press  
to clear display inputs.  
e
3. Press each of the alphanumeric keys to see if the unit responds. If the unit does not respond to a  
pressed key, remove the battery to cycle power on.  
If the problem persists after several tries, replace the unit.  
5-4  
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BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks  
5.5.4 Battery Connections Test  
Use this test to check the battery connections in the unit.  
The battery connections test time is approximately 5 minutes:  
1. Remove the battery cover and battery from the unit.  
2. Inspect the battery for physical damage.  
If damage is evident, replace the battery.  
3. Insert and remove the battery several times to check the battery connections and back plate of  
the unit.  
If either components are damaged, replace the unit.  
4. Check the battery contacts for foreign material. Use a gold contact cleaning pen (see Appendix  
A: Ordering Replacement Parts & Kits for part number) to clean the contact area on the battery.  
CAUTION: Do not use a pencil eraser or similar material to clean the contacts.  
If you do, damage can occur to the contacts.  
F
5. Check the battery cover to ensure it fits and attaches properly to the back of the unit. Replace, if  
necessary.  
6. Use a pencil or similar object to depress the battery contacts. They should spring back to their  
original position.  
If the battery contacts do not spring back, they are damaged. Replace the unit.  
5.5.5 Testing the GPS Receiver  
The GPS receiver does not require alignment. The functionality of the receiver can be checked  
using the autonomous mode feature.  
Equipment Required: a known good i860 radio, or a commercial GPS receiver.  
To test this function:  
1. Move the unit to an open sky area, preferably outside—away from tall buildings and foliage.  
2. With the unit turned on, press m.  
3. Scroll until the GPS menu option is highlighted.  
4. Press SELECT.  
5. Scroll down on the GPS menu until the “POSITION” option is selected.  
6. Press SELECT. The unit will display a “Position” information sheet.  
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BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks  
7. Press RFRSH. The unit will respond with “Scanning for Satellites” or “Satellite Data Is  
Outdated, Continue?” depending upon whether the GPS Almanac is up-to-date or not.  
8. If the unit responds with “Satellite Data is Outdated, Continue?” press YES, otherwise, no  
action is required. The unit is searching for satellites. Once it has obtained a position fix, the  
unit will display the “Position” information sheet again. This could take as long as 10 minutes.  
CAUTION: The unit must be held in a fixed position during the time that it is  
searching for satellites.  
F
9. Scroll down until the position coordinates are displayed. Compare these position coordinates to  
a known good i860 unit or a commercial GPS receiver. If a commercial GPS receiver is used,  
the coordinates must be displayed according to the WGS84 standard  
5.5.6 Voltage Recognition Test  
Use this test to check the voltage-recognition circuit in the unit. To accomplish this test, the unit  
must first be registered on an iDEN system.  
Compare the readings on the unit under test with the readings on a reference unit.  
The voltage recognition test time is approximately 4 minutes:  
1. Perform the Battery Connections test.  
2. Power up the unit with a fully charged battery that is known to be in good working order. Three  
voltage bars (4 Vdc) should appear on the Battery Strength icon.  
Note that:  
0 bars 0–10% of full charge  
1 bar 11-34% of full charge  
2 bars 35-64% of full charge  
3 bars 65-100% of full charge  
3. Complete a Direct Call and monitor the Battery Strength icon while the Push- to-Talk (PTT)  
button is pressed.  
4. Power down the unit.  
If this test is successful, place the unit’s battery in the reference unit and re-run the test.  
5.5.7 Camera Test  
1. Enter the MA (Model Assembly) Mode. Press and hold three number keys simultaneously with  
the Power key, such as 1-2-3, 4-5-6, 7-8-9.  
2. Scroll the display to Camera View Finder. Ensure that the camera lens is clean and not  
damaged.  
3. Verify that the viewfinder shows the captured image correctly. Check for noise, poor color,  
synchronization error.  
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BASIC LEVEL CHECKS AND SELF TESTS: Troubleshooting  
4. If the image is defective, the camera may need to be replaced via a new flip assembly.  
5. Repeat steps 1 to 3.  
6. If the image is defective, the main display may need to be replaced via a new flip assembly.  
7. Repeat steps 1 to 3.  
8. If image is defective, replace the main board.  
9. Repeat steps 1 to 3.  
10. If the test is successful, power down the unit.  
5.6  
5.7  
Troubleshooting  
Troubleshooting can help identify the problem and determine the next action to take (continue  
testing, replace parts, or send unit to the Radio Support Center). Refer to the iDEN Customer Care  
Troubleshooting Guide for information on how to perform common troubleshooting procedures.  
Self-Test Procedures  
An i860 unit allows you to conduct automatic self tests to ensure that it is working properly. Self-  
test procedures include gathering information from the unit’s displays and testing the functionality  
of basic components. These procedures usually do not require test equipment other than a reference  
SIM card.  
The following self-tests can be performed on an i860 unit:  
Passcode  
Programming Menu Settings  
Call Performance  
5.7.1 Passcode Test  
Use this test to determine the passcode for the unit.  
The passcode test time is approximately 5 minutes:  
1. Power on the unit.  
2. If the display reads Unit Locked Enter Code, enter 0000 or the 4-digit code provided by the  
customer. (If the customer has changed the passcode but does not remember the new code, read  
the codeplug to determine the passcode.)  
3. If the passcode unlocks the unit, from the Main Menu, select Settings > Security > Phone  
Lock, and press  
under Off.  
A
If the unit does not unlock, repeat the test. If the problem persists, send the unit to the field level  
of service.  
NOTE: If applicable, ensure that the unit’s codeplug file is copied and retained for future use.  
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures  
5.7.2 Programming Menu Settings Check  
Use this test to verify that the unit’s menu settings perform correctly.  
The settings check test time is approximately 10 minutes:  
Display/Info: The Display/Info menu controls how the keypad and display appear:  
Wallpaper — Wallpapers can be set at different time settings and in a random order.  
Settings > Display/Info > Wallpaper > OK > Wallpaper.  
Settings > Display/Info > Wallpaper > OK > Auto Cycle.  
Text Size — User can select displayed text size. Settings > Display/Info > Text Size > OK.  
Theme — Sets various background images. Settings > Display/Info > Theme > OK.  
Home Icons — When activated, displays Shortcut Icons on the idle screen.  
Settings > Display/Info > Home Icons > OK.  
Backlight — controls how long backlight stays on after you make or receive a call. The  
backlight will go to 1/4 brightness after 10 seconds.  
Clock — controls whether the time and date appears on the idle screen, sets the format of the  
time and date, and sets the year.  
Menu View — User can select the menu display in either LIST or ICON view.  
Settings > Display/Info > Menu View > OK.  
Large Dialing — Displays transient large number text while dialing.  
Settings > Display/Info > Large Dialing > OK.  
Contrast — sets the contrast on the display. To set the contrast of the display:  
1. From the main menu, select Settings >Display/Info > Contrast.  
2. Press to change.  
O
3. Scroll left or right to set the contrast.  
4. Press  
.
O
Language — sets the language that your phone displays.  
Phone Calls Features  
The Phone Calls menu controls how your phone handles phone calls:  
SetLine — sets phone line 1 or phone line 2 as the active line for outgoing calls.  
AnyKeyAns — If this feature is on, you can answer calls by pressing any key on the keypad.  
AutoRedial — sets your phone to automatically redial calls you make when the system is busy.  
CallWaiting — To turn off Call Waiting for the next call you make or receive:  
1. From the main menu, select Settings > Phone Calls > Call Waiting.  
2. Press  
to change.  
O
3. Scroll to Off.  
4. Press . CallWaiting is turned back on when you end the call.  
O
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Auto Ans — sets your phone to automatically answer an incoming call after a specified number  
of rings. When this feature is on, the phone answers by connecting you to the caller; it does not  
send the call to voice mail, unless you are out of coverage or on the line.  
Flip Activation — User can set the flip opening to answer and/or end a call.  
Settings > Phone Calls > Flip Activation > OK > Flip to Ans.  
Settings > Phone Calls > Flip Activation > OK > Flip to End.  
Minute Beep — causes beep to sound every minute of an active call.  
CallDuration — causes the duration of a call to appear on the phones display when the call  
ends.  
TTY — lets you use your phone with a TTY device. To use your phone to make phone calls  
using a teletypewriter (TTY) device:  
1. Connect one end of a 2.5 mm cable into the audio jack on your phone. Connect the other  
end of the cable to your TTY device.  
2. Make sure that your phone’s TTY feature is on and select the TTY mode you want to use.  
3. Use your phone to enter phone numbers and make calls.  
Notifications —To control whether your phone sounds message notification tones while you  
are on phone calls:  
1. From the main menu, select Settings > Phone Calls > Notifications.  
2. Choose the option you want:  
Receive All — Tones sound during calls for all types of messages.  
Msg Mail Only — Tones sound during calls for mail messages; tones for all other types  
of messages are held until you end calls.  
Delay All—Tones for all types of messages are held until you end calls.  
3. Press  
.
O
Tip: To set notifications options during a call: Press . Select Notifications.  
O
2-Way Radio Options  
The Two-Way Radio menu controls how your phone handles Direct Connect (DC) and Group  
Connect (GC):  
Tkgroup Silent — controls whether you hear group calls or call alerts to your Talkgroup. To  
receive group calls made to a Talkgroup, you must join the Talkgroup. You can belong to only  
one Talkgroup at a time. When you join a new Talkgroup, you no long belong to your previous  
Talkgroup. To join a Talkgroup:  
1. Press  
-or-  
. Then enter the Talkgroup number using the keypad.  
#
2. Choose the Talkgroup name from Contacts or recent calls list.  
Tkgroup Area — lets you name Talkgroups and choose your Talkgroup area.  
One Touch PTT — One Touch PTT sets your phone to call the most recent Private ID on the  
recent calls list, or to a Private ID you choose, every time you press the PTT button. To set your  
phone to call the most recent Private ID on the recent calls list:  
1. From the main menu, select Settings > DC/GC Options > One Touch DC.  
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures  
2. Scroll to Last Call.  
3. Press  
.
O
PTT Picture —  
AlertType — sets your phone to make no sound when you receive DC and GC calls. To set  
your phone to vibrate instead of making a sound when you receive DC and GC calls, even if  
you want your phone to ring for other features:  
1. From the main menu, select Settings > DC/GC Options > Alert Type.  
If Alert Type does not appear, from the main menu select Ring Tones. Make sure  
VibrateAll or SilentAll is set to Off. Repeat step 1.  
2. Press  
to change.  
O
3. Scroll to Vibe.  
4. Press under Select.  
O
If your phone does not include a vibrate feature, you can still set your phone make no  
sound. Scroll to Silent in step 3.  
Personalize  
Menu Options — User can reorder menu items and add/remove stored applications.  
Settings > Personalize> Menu Options > OK > Reorder Menu.  
Settings > Personalize> Menu Options > OK > Add/Remove Apps.  
Up Key — At idle, user can press UP key as shortcut to selected application.  
Settings > Personalize> Up Key > OK.  
Down Key — At idle, user can press DOWN key as shortcut to selected application.  
Settings > Personalize> Down Key > OK.  
Left Key — At idle, user can press LEFT key as shortcut to selected application.  
Settings > Personalize> Left Key > OK.  
Right Key — At idle, user can press RIGHT key as shortcut to selected application.  
Settings > Personalize> Right Key > OK.  
Center Key — At idle, press  
as shortcut to selected application.  
O
Settings > Personalize> Center Key > OK.  
Left Softkey — Customize the left soft key to the user selected application.  
Settings > Personalize> Left Softkey > OK.  
Right Softkey — Customize the right soft key to the user selected application.  
Settings > Personalize> Right Softkey > OK.  
Power Up — User selects startup default application upon powering up the radio.  
Settings > Personalize> Power Up > OK > App.  
Volume Features  
The Volume menu sets the volume of sounds your phone makes:  
Line1 — sets ringer volume for phone line 1.  
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Line2 — sets ringer volume for phone line 2.  
Messages — sets the volume of message notifications.  
Earpiece — sets the volume of sound coming out of the earpiece.  
Speaker — sets the volume of sound coming out of the speaker.  
Keypad — sets the volume of sound associated with pressing keys and buttons.  
Java Earpiece — Sets the Earpiece volume when selected java application is on.  
Java Speaker — Sets the Speaker volume when selected java application is on.  
Data — sets the volume of sounds that notify you that you are receiving a circuit data call.  
Security Features  
The Security menu lets you turn security features on and off and change passwords:  
Phone Lock — turns on a feature that locks your phone, either immediately or automatically  
after a set period of inactivity. An unlock code is required to enable this feature, to unlock the  
phone, and to set a new Unlock code. Contact your service provider for your default unlock  
code.  
KeypadLock— locks the phone’s keypad, either immediately or automatically after a set  
period of inactivity. To lock the keypad:  
1. From the idle screen, press m.  
2. Press  
.
*
If you press a key while the keypad is locked, instructions for unlocking the keypad  
display briefly. To unlock the keypad:  
3. From the idle screen, press  
.
m
4. Press  
.
*
While the keypad is locked, you can respond to incoming calls, messages, and alerts just  
as you do when the keypad is not locked. When finished, press  
to return to the idle  
e
screen. The keypad remains locked.  
SIMPIN— enables and disables your phone’s SIM PIN security feature. When the SIM PIN  
requirement is on, you are prompted to enter your PIN each time you turn on your phone.  
Note: If a SIM PIN is required, your phone will not function until the SIM PIN is entered,  
except for making emergency calls. When the PIN requirement is off, your phone can be used  
without entering a PIN.  
Important: When the SIM PIN requirement is off, the personal data on your SIM card is not  
protected. Anyone can use your phone and access your personal data.  
1. From the main menu, select Settings > Security > SIM PIN.  
2. Scroll to On or Off.  
3. Press  
.
O
4. Enter the current SIM PIN.  
5. Press  
.
O
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GPS PIN — enables and disables your phone’s GPS PIN security feature. To turn the GPS  
Enabled security feature on or off:  
1. From the main menu, select Settings > Security > GPS PIN.  
2. Scroll to On or Off.  
3. Press  
.
O
4. Enter the current GPS PIN.  
Note: When you receive your phone, your GPS PIN is 0000.  
5. Press  
.
O
To change your GPS PIN:  
1. From the main menu, select Settings > Security > Change Password > GPS PIN.  
2. Enter the current GPS PIN.  
Note: When you receive your phone, your GPS PIN is 0000.  
3. Press  
.
O
4. Enter the new 4- to 8-digit GPS PIN.  
5. Press  
.
O
6. Enter the new 4- to 8-digit GPS PIN to confirm.  
7. Press  
.
O
Change Password — changes your phone unlock code, security code SIM PIN, and GPS PIN.  
Advanced Features  
The Advanced menu contains advanced and rarely used Settings features.  
Alert Timeout — controls the amount of time a tone continues to sound when you receive a  
message notification or call alert.  
Headset/Spker—If you use a headset or similar device with your phone, you can set your  
phone to send incoming sound to the headset only, or to the headset and the speaker at the same  
time:  
1. From the main menu, select Settings > Advanced > Headset/Spker.  
2. Press  
.
O
3. Scroll to HdsetOnly to send incoming sound to the headset only.  
-or-  
Scroll to Hdset&Spker to send incoming sound to the headset and the speaker at the same  
time.  
4. Press  
.
O
Connectivity Network ID sets the phone’s network IDs and their roaming options under the  
direction of your service provider; Master Reset lets your service provider to reset your service  
in the event of a security or provisioning problem.  
Reset Defaults Reset Settings returns all settings to their original defaults; Reset All returns  
all settings to their original defaults and erases all stored lists. Use only under the direction of  
your service provider.  
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Return to Home — controls how long the recent calls list displays after calls.  
Airplane Mode — User option to stop unit from receiving/transmitting radio frequency.  
Settings > Advanced > Airplane Mode > OK > Off.  
Settings > Advanced > Airplane Mode > OK > On.  
Settings > Advanced > Airplane Mode > OK > [Help].  
Phone Only — prevents your phone from making or receiving Private calls or group calls.  
BaudRate — sets the baud rate at which your phone communicates with a laptop computer, PC,  
or similar device.  
5.7.3 Call Performance Test  
Use this test to verify the unit’s ability to complete interconnect and dispatch calls.  
NOTE: To prevent FM noise interference during testing, be sure to separate the test units by an  
appropriate distance.  
Required equipment: reference unit  
The call performance test time is approximately 7 minutes:  
1. Power up the unit. Wait until registration is complete before continuing.  
2. Place an interconnect call from the problem unit to the reference unit.  
3. Ensure that both units have a signal strength of 3 bars or more.  
4. Press Menu > Settings > Volume (Speaker Volume), and use the Volume keys to set the  
speaker volume of the problem unit to 3 bars.  
5. Verify that the problem unit performs within audio-quality standards.  
If defects such as distortion, hum, or screeching exist, replace the unit.  
6. Place a dispatch call to another unit in the group.  
If defects such as distortion, hum, or screeching exist, replace the unit.  
7. To automate this test, turn on the Auto Answer menu setting (Menu > Settings > Phone Calls)  
in the reference unit and place the unit next to a good source of voice audio, such as a tape-  
recorded speech.  
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CHAPTER 6  
BASIC LEVEL TEST MODES AND PROCEDURES  
To complete basic testing of an i860 unit, you must enter a test mode to retrieve data from the unit,  
and perform the technician tests in the correct sequence with the appropriate equipment.  
Test procedures are listed in the order in which they should be implemented. Each test contains a  
description of what it does, the approximate time needed to perform it, and the type of equipment  
required (if any).  
NOTE: The unit must be powered up and registered before performing most tests.  
6.1  
Test Modes  
Some tests require that a certain mode be entered to conduct the test and/or retrieve data from the  
unit. The following test modes are used with this unit:  
Engineering debug mode (includes trace mode)  
Test mode  
NOTE: Do not enter these modes until the unit has been powered up and the power-up sequence  
has been completed.  
6.1.1 Entering Debug Mode  
Use this procedure to access the debug mode.  
To enter debug mode:  
1. Power up the unit. Wait until registration is complete before continuing.  
NOTE: Steps 2 through 5 must be performed quickly (no more than one second between each  
key press).  
2. Press #.  
3. Press *.  
4. Press Menu.  
5. Press the right Scroll key. You now are in debug mode.  
If you press the option key under Trace while in debug mode, you can enter trace mode. To exit  
trace mode, re-enter debug mode, press the option key under Trace again, and then press the  
option key under Exit.  
In trace mode, the unit switches every five seconds between debug mode and normal operation  
to allow you to monitor and sample a variety of signals and signal characteristics, particularly in  
the SQE/Carrier and multi-data displays.  
To exit debug mode, press the option key under Back.  
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BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes  
6.1.2 Display Screens  
Display screens on this unit provide information that is useful for troubleshooting purposes. These  
displays appear only when the unit is placed in debug mode (see “Entering Debug Mode” on  
page 6-1).  
To navigate through the screens, press the appropriate scroll key to highlight the desired screen, and  
then press OK or the View option key. To select a choice within a screen, press the Select option  
key. To exit from a choice or screen, press the Back option key.  
Table 6-1. Display Screens  
Name  
Description  
Unit Info  
• Phone Model  
Displays the unit model number and product sub ID, such as i860 and A.  
• CP Ver  
Displays the Codeplug Version. The first half of the line displays the codeplug structure and  
default version; the second half displays the codeplug bandmap.  
• USR Ver  
• CSD Ver  
Version of carrier specific modification to the product code plug. Programmed at shipment.  
Displays the Customer Static Data version. The first number indicates the customer. The  
second number indicates the structure revision. The third number indicates the data revision.  
• Software  
Displays the current software version programmed in the unit, as well as the software type  
(RSS model) and build date.  
Tegic  
Text 9 code version/LDB version.  
Flash Packs  
Version of the preferred language: French, Spanish, Hebrew, Korean, or Portugese and the  
associated Font Pack.  
Total Usage  
Tx Status  
Displays the number of minutes the unit has used a traffic (dispatch and interconnect) or a  
Packet Data channel since manufacture.  
First line displays the SQE/Carrier data: Outbound signal quality, Frequency band, current  
carrier code, and color.  
Second line displays Tx power cutback in RSSI.  
Third line displays current temperature and the difference between the current temperature  
and temperature 2 seconds ago.  
Rx Status  
First line displays the SQE/Carrier data: Inbound signal quality, Frequency band, current  
carrier code, and color.  
Second line displays Rx power cutback in RSSI.  
Third line displays AGC Step Attenuator State, Channel Code.  
N6:1 Intrcnct  
Parameter details for the 6:1 Interconnect Feature enabling transmission of RF-originated  
messages through the telephone system.  
Line 1 shows MS, the Mobile Subscriber's ability to support 6:1 Interconnect and FNE, the  
Fixed Network Equipment’s ability to support 6:1 Interconnect respectively. Numbers 0 or  
1 indicate No or Yes respectively.  
Line 2 shows I, Interleave of the current channel, O, Offset of the current channel, and S,  
Sub-slot of the current channel. Values for Interleave are 1 – 24, Offset values are 0 – 23,  
and Sub-slot can be A, B or N.  
Line 3 shows ECC, Extended Color Code and PO, Primary Control Channel Offset of the  
current carrier.  
Values for ECC are 0 – 16. Values for PCCH Offset are 0 - 11.  
During Trace Mode, radio activity such as interconnect, dispatch call, packet data session,  
registration, or location update information will automatically update every 2 seconds.  
N6:1 Dispatch  
GPS  
Displays status of a new 6:1 dispatch call. Data displayed shows “MS 1 FNE 1”. All other  
data combinations are old 6:1 dispatches.  
Displays the GPS location, time info, assist, navigation, summary, GPS version.  
6-2  
68P80400P73-A  
BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes  
Table 6-1. Display Screens (Continued)  
Name  
Description  
IMEI/SIM ID  
Displays the electronic serial number and SIM ID serial number.  
The IMEI is the global name assigned to the mobile station at manufacturing time and should  
correspond to the serial-number tag of the unit.  
The SIM ID is the SIM electronic serial number and should correspond with the number  
stamped on the SIM card.  
Pressing OK allows the IMEI/SIM ID to be traced.  
Registr Log  
Displays the Dispatch Log, Interconnect Log, Packet Data Log, Mobile IP Log, and Phone  
Rst Log. Registration Log information is updated when the user deselects and selects the  
Registr Log choice.  
Err/Chan Codes  
Displays the physical channel that the unit is connected to or the radio link procedure that is  
currently active. Also, displays error codes of errors encountered during normal operation if  
Err/Chan codes is On. At power up, the Err/Chan Codes is Off.  
Current Freq  
Dispatch IDs  
Displays current frequency and band. Pressing OK allows the current frequency and band to  
be traced.  
Displays the Dispatch Group ID affiliated with the unit in the current dispatch-location area.  
Also, displays the Dispatch Individual ID affiliated with the unit in the current dispatch  
location. Pressing OK allows the dispatch IDs to be displayed periodically.  
Band Info  
Bandmap  
Displays primary and secondary bands.  
Displays the currently selected regional bandmap. Pressing OK allows the bandmap to be  
displayed periodically.  
Hardware  
Fatal Err/#  
Flags  
Displays the AFC Offset and Channel Number.  
Pressing OK allows the hardware parameters to be traced.  
Displays the Fatal Error log. This log contains a count of any fatal errors logged during the  
unit's automatic self test. Optioning clear empties the log.  
Displays the error log. This log contains any errors logged by the unit software. Pressing  
Menu when it appears displays the Clearall screen in which the user can clear all the logged  
errors.  
Resets  
Displays the Reset Error log. This log contains any errors logged when the user resets the  
unit during operation. The most recent reset appears at the top of the list. Pressing Menu  
when it appears displays the Clearall screen in which the user can clear all the logged errors.  
Coin Cell  
CE Status  
Displays the Charger and Battery Voltage.  
Indicates accessory type connected to unit.  
6.1.3 Entering Test Mode  
Use this procedure to access test mode.  
To enter test mode:  
1. Power up the unit. Wait until the power-up sequence is complete before continuing.  
NOTE: Steps 2 through 7 must be performed quickly (no more than one second between each key  
press).  
2. Press #.  
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6-3  
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures  
3. Press *.  
4. Press Menu three times.  
5. Press the left Scroll key.  
6. Press Menu twice.  
7. Press the left Scroll key.  
8. Press Menu. You now are in test mode.  
To exit test mode, press the option key under Exit. The unit waits for a few seconds, resets, and then  
re-registers the unit.  
6.2  
Test Mode Test Procedures  
Enter debug or test mode to perform the following tests:  
Audio Loopback Test  
ESN and IMEI Matching Test  
Level Set Test  
Engineering Debug Check  
6.2.1 Audio Loopback Test  
Use this test to check the functionality of the microphone and the audio quality of the earpiece. The  
loopback test checks the unit’s audio by passing a test signal from the Codec microphone input to  
the Codec Rx output.  
To perform the audio loopback test (test time approx. 3 min.):  
1. Enter test mode.  
2. With the Test Mode screen displayed, press .  
m
The right option key changes to Edit.  
3. Press the option key under Edit.  
The right option key changes to Change.  
4. Press the Change option key.  
5. Using the bottom scroll key, scroll down the list until AUDIO1 or 800AUD1 is displayed.  
6. Press the Select option key.  
7. Press the Back option key.  
8. Press m.  
6-4  
68P80400P73-A  
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures  
9. Press the Start option key to begin the actual audio test in the TX On mode.  
10. Talk into the microphone. The audio from the earpiece should sound clear.  
If there is a problem with the microphone or the earpiece, power down the unit and repeat  
the test. If the problem persists, send the unit to the field-level Support Facility.  
11. Press the Tx Off key, and repeat the previous step.  
12. Press the Stop key to end the test.  
6.2.2 ESN and IMEI Matching Test  
Use this test to verify that the electronic serial number (ESN) matches the International  
Mobile Equipment Identifier (IMEI) on the Serial Number label located on the chassis of the  
unit.  
To perform the matching test (test time approx. 6 min.):  
1. Power up the unit. Wait until the power-up sequence is complete before continuing.  
2. Enter debug mode. The Unit Info display appears.  
3. Scroll down until the IMEI/SIM ID choice is highlighted, then press View to view the  
IMEI/SIM ID display.  
4. Write down the digits shown in the IMEI line.  
5. Verify that this number matches the IMEI on the Serial Number label. The last zero on  
the label will be missing.  
If the numbers do not match, send the unit to the field level of service.  
6.2.3 Engineering Debug Check  
Use this test to monitor (measure) the data in an i860 unit.  
NOTE: The following procedure describes the sequence of displays accessed via the down  
scroll key. If you press the up scroll key, the sequence appears in reverse order.  
To monitor the data in the unit:  
1. Power up the unit. Wait until the power-up sequence is complete before continuing.  
2. Enter debug mode. The Unit Info display appears.  
a. Press View to view the Phone Model display, and then press Select to view the  
phone model, such as i860.  
b. Press Back to return to the Unit Info display, and then scroll down (down scroll key)  
to highlight the CP Ver choice.  
68P80400P73-A  
6-5  
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures  
c. Press Select to view the Codeplug Version. The first half of the line displays the codeplug  
structure and default version; the second half displays the codeplug bandmap.  
d. Press Back to return to the Unit Info display, and then scroll down to highlight the CSD  
Ver choice.  
e. Press Select to view the Customer Static Data version. The first number indicates the  
customer. The second number indicates the structure revision. The third number indicates  
the data revision.  
f. Press Back to return to the Unit Info display, and then scroll down to highlight the  
Software choice.  
g. Press Select to view the current software version programmed in the unit, as well as the  
software type (RSS model) and build date.  
3. Press Back twice to return to the Trace Mode display.  
4. Scroll down to highlight Total Usage, and then press View to view the Total Usage display.  
This screen displays the number of minutes the unit has used a traffic (dispatch and  
interconnect) or a Packet Data channel since manufacture.  
5. Press Back to return to the Trace Mode display.  
6. Scroll down to highlight Tx/Rx Status, and then press View to view the Tx/Rx Status display.  
The first line displays the SQE/Carrier data (outbound signal quality, frequency band, current  
carrier code, and color code). The second line displays the Tx/Rx power (current adjusted  
transmit output power and receiver input power) of the unit. The third line displays the current  
temperature and the difference between the current temperature and the temperature two  
seconds ago.  
7. Press Back to return to the Trace Mode display.  
8. Scroll down to highlight N6: Intrcnct, then press OK to view parameter details related to  
RF-originated messages.  
9. Press Back to return to the Trace Mode display.  
10. Scroll down to N6: Dispatch, then press OK to view the newest dispatch data.  
11. Press Back to return to the Trace Mode display.  
12. Scroll down to highlight GPS, and then press View to view the GPS display.  
a. Location selection displays the number of satellites used to obtain the position fix, the  
current cell site latitude and longitude, the subscriber unit latitude and altitude information,  
as well as the last calculated horizontal and vertical accuracy.  
b. Time selection contains iDEN time information used to determine accurate GPS time.  
c. Assist selection contains the subscriber unit latitude, longitude and horizontal accuracy in  
meters as well as an indication of whether the data is valid or not.  
d. Navigation selection contains the heading as well as velocity and velocity error in  
kilometers/hour.  
6-6  
68P80400P73-A  
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures  
e. Summary selection contains time and longitude/latitude expressed in degrees. Accuracy in  
meters is also displayed.  
f. GPS Version contains information about the custom Sirf software used in the unit.  
13. Press Back to return to the Trace Mode display.  
14. Scroll down to highlight IMEI/SIM ID, and then press OK to view the IMEI/SIM ID display.  
The IMEI is the global name assigned to the mobile station at manufacturing time and should  
correspond to the serial-number tag of the unit. The SIM ID is the SIM electronic serial number  
and should correspond with the number stamped on the SIM card.  
15. Press Back to return to the Trace Mode display.  
16. Scroll down to highlight Registr Log, and then press OK to view the Registr Log display. This  
screen displays the Dispatch Log, Interconnect Log, Packet Data Log, Mobile IP Log, and  
Phone Rst Log. Registration Log information is updated when the user deselects and selects the  
Registr Log choice.  
17. Press Back to return to the Trace Mode display.  
18. Scroll down to highlight Err/Chan Codes, and then press On to view the Err/Chan Codes  
display. This screen displays the physical channel that the unit is connected to or the radio link  
procedure that is currently active. Also, displays error codes of errors encountered during  
normal operation if Err/Chan codes is On. (At power up, Err/Chan Codes is Off)  
19. Press Back to return to the Trace Mode display.  
20. Scroll down to highlight Current Freq, and then press OK to view the Current Freq display,  
which shows the current frequency and band.  
21. Press Back to return to the Trace Mode display.  
22. Scroll down to highlight Dispatch IDs, and then press OK to view the Dispatch IDs display.  
This screen displays the dispatch group id affiliated with the unit in the current dispatch-  
location area. Also, displays the dispatch individual id affiliated with the unit in the current  
dispatch location.  
23. Press Back to return to the Trace Mode display.  
24. Scroll down to highlight Band Info, and then press OK to view the Band Info display. This  
screen displays the primary and secondary control channels: Pri Band: 02 for 800 MHz; Sec  
Band: 02 for 800 MHz and 04 for 900 MHz.  
25. Press Back to return to the Trace Mode display.  
26. Scroll down to highlight Bandmap, and then press OK to view the Bandmap display. This  
screen displays the currently selected regional bandmap.  
27. Press Back to return to the Trace Mode display.  
68P80400P73-A  
6-7  
BASIC LEVEL TEST MODES AND PROCEDURES: Technician Test Procedures  
28. Scroll down to highlight Hardware, and then press OK to view the Hardware display. This  
screen displays RF Xtal (RF Crystal), a factory-tuned parameter that adjusts the output  
frequency; Xtal Offset (RF Crystal Warp offset), which is derived during frequency  
compensation; and Level Set (Level Set value), which regulates the transmit output power of the  
unit.  
29. Press Back to return to the Trace Mode display.  
30. Scroll down to highlight Fatal Err/#, and then press OK to view the Fatal Err/# display. This  
screen displays the Fatal Error log. This log contains a count of any fatal errors logged during  
the unit's automatic self test.  
31. Press Back to return to the Trace Mode display.  
32. Scroll down to highlight Flags, and then press OK to view the Flags display. This screen  
displays the error log, which contains any errors logged by the unit software.  
33. Press Back to return to the Trace Mode display.  
34. Scroll down to highlight Coin Cell, and then press OK to show the Preset Charging Voltage on  
line 1 and Current Battery Voltage on line 2.  
35. Press Back to return to the Trace Mode display.  
36. Scroll down to highlight CE Status, and then press OK to view accessory type connected to the  
unit.  
37. Press Back to return to the Trace Mode display.  
6.3  
Technician Test Procedures  
Technician tests usually require special equipment to test the functionality of the components in the  
unit.  
The following tests check the software functionality of the unit:  
Codeplug Repair Procedure  
Codeplug Troubleshooting  
Corrupted Software Repair Procedure  
6.4  
Programming the i860 Unit  
Use Radio Service Software (RSS) to program a new software version or to program codeplug user  
information. Refer to the Radio Service Software User’s Guide for information on the setup and use  
of RSS.  
6-8  
68P80400P73-A  
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation  
6.5  
Connecting the Unit to the RSS Workstation  
Some technician tests enter programming information into the unit. To perform these tests, the unit  
must be correctly connected to the test equipment.  
Recommended equipment: data cable RS232 (NKN6560A) or USB data cable (NKN6559A),  
computer workstation with RSS installed.  
NOTE: For a list of recommended programming equipment, applicable part numbers, and  
descriptions, refer to Appendix A: Ordering Replacement Parts and Kits.  
To prepare the unit for both codeplug and subscriber code programming using the  
data cable (Figure 6-1):  
1. Attach the 17-pin connector on the data cable to the corresponding connector located at the base  
of the unit.  
2. Attach the other end of the data cable to the serial port or USB port on the RSS computer  
workstation that is used for testing purposes.  
Unit Under  
Test  
Computer  
Workstation  
(RSS)  
Data Cable (RS232)  
(NKN6560A) or  
USB Data Cable  
(NKN6559A)  
Serial Port/  
USB Port  
Figure 6-1. Data Cable Programming Setup  
Refer to the Radio Service Software User’s Guide for more information on setting up your test  
computer as an RSS workstation.  
NOTE: For faster codeplug reading, enable the QuickComm feature in the RSS configuration  
setup.  
68P80400P73-A  
6-9  
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation  
6.5.1 Codeplug Repair Procedure  
If the codeplug is corrupted, the unit displays a SELF CHECK ERROR 0800 message. The  
procedure for repairing a corrupted codeplug is described in the RSS online Help System.  
Equipment Required: Computer workstation with RSS installed, data cable RS232 or USB,  
reference unit (must be the same model as the problem unit).  
To access the codeplug Help topic in Windows:  
1. Set up your test equipment configuration. See Figure 6-1 for an illustration of this  
configuration.  
2. Start the RSS program.  
3. Click on the Help choice on the menu bar, and then select Contents. The RSS online Help is  
displayed.  
4. Click on the Troubleshooting link, and follow the detailed directions.  
To prevent the loss of call lists, create a backup of the codeplug before attempting any form of  
modification. Refer to the Radio Service Software User’s Guide for instructions on reading and  
saving codeplug information.  
6.5.2 Codeplug Troubleshooting  
The RSS online Help System topics contain information for troubleshooting codeplug problems.  
The following error messages are discussed:  
Unable to read the codeplug  
Unable to write partial codeplug  
Unable to write entire codeplug  
Unable to write subscriber software (flashing)  
Unable to write software and codeplug  
Update failed while writing subscriber software  
Update failed while reading radio or writing entire codeplug  
6-10  
68P80400P73-A  
CHAPTER 7  
PREPARING FOR FIELD LEVEL TESTING  
Field level testing requires external equipment and support. To conduct field level troubleshooting  
and testing of an i860 unit, you must become familiar with the screen readouts of the recommended  
test equipment.  
Display screens provide information that is useful for troubleshooting purposes. Refer to Chapter 3  
for information on the displays, errors, alert tones, and messages associated with this unit.  
7.1  
Preparing Equipment for Testing  
To ensure accurate testing of the unit, it is important that the test equipment function properly.  
7.1.1 Calibrating Equipment  
Test equipment should be internally calibrated before being used for testing. Note that the internal  
calibration does not substitute for a factory calibration. For more information, refer to R-2660  
Digital Communications System Analyzer Operator’s Manual.  
7.1.2 Checking the RF Cable  
Check the cable connection and quality to ensure that the test results are true. Cable length is critical  
to consistent Rx sensitivity and Tx power measurements. Use a high-quality, shielded, 50-ohm,  
coaxial cable that is approximately 1.5 feet in length. Place the unit to be tested at least 6 inches  
from the R-2660 Communications System Analyzer. The cable loss should be less than 2 dB.  
7.1.3 Strong-Signal Environments  
When using the R-2660 Communications System Analyzer to test a unit in a strong-signal  
environment (–75 dBm or stronger), change the bandmap of the unit.  
For Registration/Call testing: Power up the unit. Immediately after hearing the beep, press Start on  
the R-2660. The unit will lock onto the first strong signal.  
7.1.4 Protecting Static-Sensitive Devices  
This unit contains static-sensitive devices that must be protected when opening the unit, or storing  
and transporting any printed circuit board. Consider the following information to create a proper  
ground:  
Ground the working surface of your service bench. If possible, use the Motorola Static  
Protection Assembly (P/N 0180386A82) to ground your service bench. This assembly contains  
a wrist strap, two ground cords, a table mat, and a floor mat.  
68P80400P73-A  
7-1  
PREPARING FOR FIELD LEVEL TESTING: Using RSS  
Wear a conductive wrist strap in series with a 100 kresistor to ground.  
Do not wear nylon clothing when handling any printed-circuit board.  
Prior to touching any printed-circuit board, touch an electrical ground to remove any static  
charge that might have accumulated.  
Refer to Service and Repair Note SRN-F1052 for more information. This note is available through:  
Motorola Literature Distribution Center  
2290 Hammond Drive  
Schaumburg, IL 60173  
847-576-2826  
The following should be considered when storing or transporting a circuit board:  
Place the printed-circuit board in conductive, anti-static material.  
Do not insert the printed-circuit board into conventional plastic “snow” trays used for  
transporting other devices.  
7.2  
Using RSS  
Use Radio Service Software (RSS) to program a new software version or to update user information  
in the codeplug. Refer to “Connecting the Unit to the RSS Workstation” and the Radio Service  
Software User’s Guide for information on the setup and use of RSS.  
NOTE: You can use the RSS online Help for locating specific information about RSS dialog boxes  
and fields. To access online Help, press F1 while you are viewing an RSS screen.  
If you are using the R-2660A Communications System Analyzer in the iDEN mode, which is 6:1  
capable, use RSS to program an i860 unit for Full Rate operation. Use the 6:1 Interconnect softkey  
for all interconnect testing.  
If you are using the R-2660B or later, which is 3:1 capable, use RSS to program an i860 unit for  
Half Rate operation. Use the 3:1 Interconnect softkey for all interconnect testing.  
In the carrier version of RSS (but not the agent version), you can change interleave values. To access  
the fields where you can change these interleave values, go to the User Ergonomics dialog box, and  
then click on the Interleave tab.  
NOTE: After servicing a unit, use RSS to reprogram the unit back to its original operating state.  
Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more  
information on how to set up this equipment for iDEN mode testing.  
7.3  
Connecting an iDEN Unit to the R-2660  
The R-2660 Communications System Analyzer enables you to monitor and perform tests on iDEN  
units. Figure 7-1 shows a typical R-2660 test setup.  
Equipment Required: R-2660, reference SIM card, SMA to N-type RF coaxial cable, battery  
eliminator, 5.0-12.0 Vdc power supply.  
7-2  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Connecting an iDEN Unit to the R-2660  
RF  
In/Out  
Coaxial Cable  
(N-type)  
Unit Under Test  
R-2660  
Communications  
System  
Battery  
Analyzer  
Eliminator  
+
5.0 to 12.0 Vdc  
Power Supply  
Figure 7-1. Typical R-2660 Setup  
To connect the unit to the R-2660:  
1. Ensure the unit is powered off, and then turn on the R-2660.  
2. Remove the battery cover and battery from the unit, and insert the reference SIM card.  
3. Attach the battery eliminator to the back of the unit.  
4. Engage RF.  
5. Connect the SMA connector of the RF cable to the RF connector on the battery eliminator.  
6. Connect the N-type connector of the RF cable to the R-2660 RF In/Out connector.  
7. Attach the power leads on the battery eliminator to the DC power supply.  
CAUTION: Be very careful to observe polarity when connecting power to the  
battery eliminator.  
F
8. Turn on the power supply, and adjust output between 5.0 and 12.0 Vdc. With the correct setting,  
the regulated battery eliminator will provide 4.0 Vdc to the subject unit.  
9. If power supply is capable, set current limit = 4.0 A.  
68P80400P73-A  
7-3  
PREPARING FOR FIELD LEVEL TESTING: Operating the R-2660  
10. Power up the subject unit.  
Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more  
information on how to use this equipment.  
7.4  
Operating the R-2660  
Most of the technician tests performed with the R-2660 Communications System Analyzer require  
that the analyzer use the Initial Registration test mode.  
To enter Initial Registration mode:  
1. Turn on the R-2660.  
2. Press DISP to place the cursor in the Display zone portion of the screen.  
3. Use the arrow keys to move the cursor to the Mode field.  
4. Press More until iDEN MOBILE appears in the Mode field.  
5. Press the iDEN MOBILE softkey. The RF zone displays DUPLEX in the RF Control field.  
6. Use the arrow keys to move the cursor to the Meter field in the display zone.  
7. Press More until INITIAL REG appears in the Meter field.  
8. Press the INITIAL REG softkey. The display zone displays DISPATCH in the Registration  
Type field.  
9. Press RF to move to the RF zone.  
10. Enter the appropriate values in the following RF zone fields. These values might be different,  
depending on your bandmap. Use the arrow keys to move between fields and the keypad to enter  
values.  
Table 7-1. RF Zone Fields and Values  
Field  
Value  
Carr. #  
Choose the appropriate carrier number from your bandmap. The  
Mon. Freq. field displays the associated frequency.  
Mon. Freq  
Choose the appropriate monitor frequency from your bandmap. The  
Carr. # field displays the associated carrier frequency.  
Offset  
Format  
Mon.  
Gen  
800 MHz = +45 MHz; 900 MHz = +39 MHz  
iDEN  
40 dB RF I/O  
-070 dBm RF I/O  
11. Press the DISP key to return to the Display zone. You now are ready to begin testing.  
7-4  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Disassembling and Reassembling the Unit  
7.4  
7.5  
Disassembling and Reassembling the Unit  
Motorola recommends the service technician follow a prescribed disassembly sequence to access  
specific items or components of the unit. This product is an efficiently designed package that  
incorporates the physical overlap and integration of some modular components. Refer to the  
Disassembly Sequence flowchart for a suggested path to reach specific components.  
NOTE: In some cases, the technician may not need to remove certain components to reach others.  
Disassembly Sequence Flowchart  
7.6  
Assembly/Disassembly Procedures  
NOTE: Installation procedures to be performed in reverse of disassembly except where noted.  
Screws used to assemble the i860 are: 1 antenna screw, T-4 drive; 4 housing assembly screws,  
T-6 drive.  
68P80400P73-A  
7-5  
PREPARING FOR FIELD LEVEL TESTING: Battery Cover  
7.7  
Battery Cover  
7.7.1 Remove:  
1. Place thumb or fingernail against release latch (see Figure 7-2).  
2. Push button down until cover releases and pull cover away.  
3. Push cover up to release from top clips.  
7.7.2 Install:  
1. Bring top clips of cover into their respective slots.  
2. While keeping clips engaged, close cover until release latch fully snaps into place.  
Figure 7-2.  
7.8  
SIM Card  
See SIM card removal and installation in Overview section or in the User’s Guide.  
7-6  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Antenna  
7.9  
Antenna  
Required Tools: T-4 Torx bit,  
sharp scribe.  
7.9.1 Remove:  
1. Extend antenna whip fully.  
2. Remove valence plug at base of  
antenna to expose T4 screw head  
(see Figure 7-3).  
3. Loosen T-4 counterclockwise.  
Remove completely.  
4. Hold unit stationary while  
pulling at antenna collar until  
antenna assembly releases.  
2
7.9.2 Install:  
1. Carefully push antenna collar  
into position.  
2. Insert antenna assembly with  
whip fully extended, contact  
toward interior of unit. Push  
firmly until fully seated.  
3. Reinsert T-4 screw and tighten  
clockwise to 0.5 in/lb.  
Figure 7-3.  
4. Reinsert valence plug.  
68P80400P73-A  
7-7  
PREPARING FOR FIELD LEVEL TESTING: Back Housing  
7.10 Back Housing  
Required Tools: T-6 Torx bit, black stick.  
Preparation: Remove battery cover, extend antenna. Open audio jack seal and accessory  
connector seal.  
7.10.1 Remove:  
1. Remove four T-6 screws—one in the antenna tube channel.  
2. Gently separate the housing halves. Do not stress flex strip near PTT key. Remove audio jack  
seal (see Figure 7-4).  
3. Wedge black stick under flex pad to unseat speaker/vibe/coin/PTT/SB 20-pin flex connector  
(see Figure 7-5).  
NOTE: Do not touch flex contacts with fingers or dirty tools. Do not bend or crease the flex strip.  
7.10.2 Install:  
1. Reattach flex connector carefully without contamination.  
2. Torque screws to 1.2 in/lb +/- 0.1 in/lb (new & used plastics).  
Figure 7-4.  
Figure 7-5.  
7-8  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Coin Cell  
7.11 Coin Cell  
Required Tools: Black stick.  
7.11.1 Remove:  
1. Locate coin cell at flex strip near speaker (see Figure 7-6).  
2. Pull up coin cell flex strip carefully with stick. Do not crease or fold flex (see Figure 7-7).  
3. Note polarity of cell. Wedge point of black stick under coin cell to work out of holder (see  
Figure 7-8A).  
Figure 7-6.  
Figure 7-7.  
7.11.2 Install:  
1. Observe correct polarity.  
2. Insert cell into holder at angle (see Figure 7-8B).  
3. Carefully press down on cell until fully seated (see Figure 7-8B).  
A
B
Figure 7-8.  
68P80400P73-A  
7-9  
PREPARING FOR FIELD LEVEL TESTING: Main Board, Microphone Seal, and Keypad  
7.12 Main Board, Microphone Seal, and Keypad  
Required Tools: Black stick.  
7.12.1 Remove:  
1. Wedge black stick under 50-pin flex connector. Gently pry upwards along length until release  
(see Figure 7-9).  
2. Remove microphone seal by inserting point of black stick under seal skirt and gently prying up  
on seal perimeter Do not push or touch microphone (see Figure 7-10).  
3. Remove keypad by peeling away from bosses (see Figure 7-11).  
7.12.2 Install:  
NOTE: Do not contaminate microphone or seal. Use clean tools.  
1. Slip microphone seal over microphone. Carefully tamp down around microphone perimeter until  
seated.  
2. Place main keypad into front housing. Gently align and press onto bosses ensuring upper right  
and lower left bosses are engaged.  
3. Align and press flex connector into position. Rub across connector to ensure all contacts are made.  
Figure 7-9.  
Figure 7-10.  
Figure 7-11.  
7-10  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly  
7.13 Flip Assembly  
7.13.1 Remove Flip Assembly:  
Required Tools: Hinge Mechanism tool,  
T-4 torx bit, black stick, scribe.  
NOTE: i860 flip components include a  
self-contained Hinge Mechanism  
(see Figure 7-13), which is  
removed and installed using the  
Hinge Mechanism tool. No other  
tool is to be used for servicing the  
Hinge Mechanism.  
Figure 7-12.  
1. Remove T-4 screw holding left knuckle  
on flex side (see Figure 7-12). Slide out  
static knuckle (see Figure 7-13).  
2. Remove the flip pushbutton by wedging  
out with a sharp scribe exposing the  
hinge mechanism (see Figure 7-14 and  
Figure 7-15). Discard damaged  
pushbutton.  
3. Attach tool to the hinge mechanism.  
Mate the tool's recessed part with the  
matched protruding part on the  
mechanism. Match alignment line on  
tool with the “MOTOROLA” name on  
front housing (see Figure 7-16).  
4. Insert and turn tool clockwise to engage  
the hinge mechanism (see Figure 7-17).  
5. Once engaged, gently pull the tool/  
mechanism while maintaining alignment  
of the tool line and MOTOROLA name.  
Adjust flip angle within 3 to 5 degrees to  
maintain alignment (see Figure 7-18).  
6. Twist flip assembly slightly while  
prodding flex strip out through slot in  
front housing (see Figure 7-12).  
Figure 7-13.  
68P80400P73-A  
7-11  
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly  
Figure 7-14.  
Figure 7-15.  
Figure 7-16.  
Figure 7-17.  
Figure 7-18.  
7-12  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly  
7.13.2 Install:  
Required Tools: T-4 Torx bit, black stick, Hinge Mechanism tool.  
Preparation: Obtain new pushbutton if previous damaged during removal.  
1. Align flip assembly to front housing. Guide Flex connector through opening in front housing.  
2. Insert black stick in cam mechanism side to press on spindle while inserting left knuckle into  
position while aligning flip and housing. Torque T-4 screw head to 0.5 in.lbs.  
3. Attach hinge tool to hinge mechanism (see Figure 7-19). Mate tool recess with matching  
protrusion on hinge mechanism.  
4. Insert the mechanism/tool into the flip knuckle hole (see Figure 7-20). Maintain alignment of  
the tool’s line with the MOTOROLA name.  
5. Push in the tool/mechanism until it stops then, rotate the tool clockwise approximately  
9 degrees while pushing simultaneously (see Figure 7-21).  
6. Before replacing the outer pushbutton, press the mechanism pushbutton with tip of a black stick  
to check the flip’s opening/closing action.  
Figure 7-19.  
68P80400P73-A  
7-13  
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly  
Figure 7-20.  
Figure 7-21.  
7-14  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List  
7.14 Exploded View and Parts List  
This section contains the component parts list and exploded view for the i860 unit.  
68P80400P73-A  
7-15  
PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List  
7.14.1 Component Parts List  
Table 7-2. Component List  
#
1
Description  
Part Number  
1585656F01  
5585592F01  
1585720F01  
1585653F01  
0385693E01  
3885896F01  
3885614F01  
1585325F01  
8585744F01  
0385693E01  
3864307H01  
Reference  
Housing, Flip Assembly  
Hinge  
2
3
Cover, Flip Knuckle, Left  
Housing, Front  
4
5
Screw, Center  
6
Cap, Hinge Button, Right  
Cover, Hinge Button, Right  
Housing, Back Assembly  
Antenna, Retract.  
7
8
9
10  
11  
12  
Screw, Center  
Plug, Cover, Antenna Screen  
Battery, High Capacity Assembly  
Battery, Slim Assembly  
SNN5705B  
SNN5717A  
13  
14  
Label, Escutcheon  
See Appendix A  
Cover, Battery, High Capacity Assembly  
Cover, Battery, Slim Assembly  
1585658F01  
1585617F01  
15  
16  
17  
18  
Screw, Base  
0364016H01  
PCB, Main  
Seal, Audio Front Mic  
Keypad, Assembly  
3285630F01  
7585660F01  
7-16  
68P80400P73-A  
PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List  
7.15.2 Exploded View  
13  
11  
10  
12  
9
8
6
5
4
3
2
1
7
14  
15  
16  
17  
18  
68P80400P73-A  
7-17  
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CHAPTER 8  
FIELD LEVEL TEST MODES AND PROCEDURES  
To perform field level testing on the i860 unit, you must enter a test mode to retrieve data from the  
unit, and perform the technician tests in the correct sequence with the appropriate equipment.  
NOTE: All tests should be performed in an RF interference-free environment.  
Test procedures are listed in the order in which they should be implemented. Each test contains a  
description of what it does and the type of equipment required (if any).  
NOTE: The unit must be powered up and registered before performing most tests.  
8.1  
Test Modes  
Some tests require that a certain mode be entered to conduct the test and/or retrieve data from the  
unit. The following test modes are used with the i860 unit:  
Engineering debug mode (includes trace mode)  
Test mode  
NOTE: Do not enter these modes until unit registration has been completed.  
8.1.1 Entering Test Mode  
Use this procedure to access test mode.  
To enter test mode:  
1. Power up the unit. Wait until registration is complete before continuing.  
NOTE: Steps 2 through 7 must be performed quickly (no more than one second between each  
key press).  
2. Press #.  
3. Press *.  
4. Press Menu three times.  
5. Press the left Scroll key.  
6. Press Menu twice.  
7. Press the left Scroll key. You now are in test mode.  
To exit test mode, press the option key under Exit. The unit waits for a few seconds, resets, and then  
re-registers the unit.  
68P80400P73-A  
8-1  
FIELD LEVEL TEST MODES AND PROCEDURES: Required Test Equipment  
The following tests are performed in test mode:  
TX Power Test  
BER Tests  
800BER1  
800BER2  
800BER3  
800BER4  
900BER1  
900BER2  
900BER3  
NOTE: The Power, MPX, and MOD test parameters are for factory use only and should not  
be adjusted by field service personnel. The default values for these parameters are  
as follows:  
Power: 0 dB  
MPX: 1:6  
MOD: QAM16  
8.2  
Required Test Equipment  
Use the following list to identify the test equipment required to perform the technician tests.  
Refer to the appendix for test equipment part numbers and descriptions.  
Battery eliminator  
Data cable RS232 or USB data cable  
R-2660 Digital Communications System Analyzer  
RF Adapter  
Variable 5.0 to 12.0 Vdc power supply (3.0 A capability)  
8.3  
Field-Level Test Checklist  
Use the following test checklist to ensure that all the necessary tests are performed and to  
provide a tracking mechanism in case the unit is sent to the next level of service.  
Check the appropriate box for each test performed and indicate whether or not the test was  
completed successfully.  
8-2  
68P80400P73-A  
FIELD LEVEL TEST MODES AND PROCEDURES: Field-Level Test Checklist  
Table 8-1. Field-Level Test Checklist  
Done  
Technical Tests  
Registration/Call  
SQE  
Pass  
Fail  
TX Power  
800BER1  
800BER2  
800BER3  
800BER4  
900BER1  
900BER2  
900BER3  
Power-Up  
Keypad  
Audio  
Reset  
Reset Log  
GPS Receiver  
Camera Test  
68P80400P73-A  
8-3  
FIELD LEVEL TEST MODES AND PROCEDURES: Registration/Call Test  
8.4  
Registration/Call Test  
Use this test on a unit having any of the following symptoms: No Service failures, Please Wait...  
Registering failures. (Use a reference unit to get a baseline.)  
Note: For 900 MHz verification, please perform the BER Test. May require ordering additional option for test.  
Contact Motorola Customer Service (see Appendix A).  
Notes:  
Set up the R-2660 for iDEN  
1. See the Strong Signal Environment section.  
2. Master reset can be completed on the unit by pressing Menu,  
Mobile operation, and connect the  
unit to the RF IN/OUT connector.  
See Figure 7-1 on page 7-3.  
Settings, Security.  
3. Registration and calls might take over 1 minute to complete.  
4. Make sure the R-2660 is set to a frequency in the radio bandmap.  
Power up  
the unit. Enter initial  
Verify the  
Registration mode (see  
Operating the R-2660). Press Start.  
The Call SEQ: 1 thru 6 lights up  
when the unit has  
OK  
Fail  
R-2660 calibration, setup,  
and cable continuity.  
Fix, if necessary.  
registered.  
Pass  
Verify the  
unit can complete  
Verify the  
unit is programmed  
for Half Rate if attempting  
a 3:1 phone call or Full Rate if  
attempting a 6:1 phone  
call. Repeat the  
an interconnect call. Press  
End/Home until unit displays  
Ready. Press Interconnect (3:1 or 6:1)  
and Start on the R-2660. Press Send  
on the unit. The Call SEQ: 1 thru 8  
lights up when the unit has  
entered Phone  
Fail  
Fail  
test.  
Pass  
mode.  
Perform  
BER Test.  
Pass  
Pass  
Fail  
Unit passed test. Look for  
system, coverage, accessory,  
or software problems.  
Replace the  
Main board.  
8-4  
68P80400P73-A  
FIELD LEVEL TEST MODES AND PROCEDURES: SQE Test  
8.5  
SQE Test  
Use this test on a unit having any of the following symptoms: No service failures or poor SQE/  
RSSI (poor performance in known good coverage area).  
Set up the R-2660 for iDEN  
Mobile operation, and connect the  
unit to the RF IN/OUT  
connector. See Figure 7-1 on page  
7-3.  
Notes:  
1. Watch unit for resetting during this procedure.  
2. Master reset can be completed on the unit by pressing Menu,  
Settings, Security.  
3. Registration and calls might take over 1 minute to complete.  
4. See the Strong Signal Environment section in Chapter 7.  
Connect the regulated battery  
eliminator to the unit to be  
tested. Remove the antenna  
from the unit. Set the power  
supply 4.0 Vdc.  
Power  
up the unit. Enter  
Perform the  
Registration/Call  
test.  
Initial Registration mode (see  
Operating the R-2660.) Press Start.  
The Call SEQ: 1 thru 6 lights up  
when unit has  
Fail  
Pass  
registered.  
Verify that  
the unit can complete an  
SQE Reference Chart  
interconnect call. Press End/Home  
Gen  
SQE Level  
until the unit displays Ready. Press Intercon-  
nect (3:1 or 6:1) and Start on the R-2660. Wait for the  
green LED to light. Press Send on the unit.  
Note: Leave call connected for  
-70 dBm  
-80 dBm  
-90 dBm  
>26  
>25  
>23  
Fail  
-100 dBm >20  
Perform the  
Registration/Call test.  
the next test.  
Note: Gen levels in the SQE  
chart include RF Adapter  
losses.  
Pass  
Place unit  
in debug mode (see  
Entering Debug Mode). Press  
Trace to monitor the SQE & TX level.  
Press RF in the R-2660 and arrow down to Gen:.  
Verify that it is set to -70dBm.  
Verify that the SQE is  
Fail  
Replace the  
Main board.  
greater than  
26.  
Pass  
Change  
Gen: to -80 dBm, and  
check the SQE Reference chart to  
verify the unit’s SQE per Gen:  
output using the  
Fail  
Replace the  
Main board.  
chart.  
Unit passed test. Look for  
system, coverage, accessory, or  
software problems.  
Pass  
68P80400P73-A  
8-5  
FIELD LEVEL TEST MODES AND PROCEDURES: TX Power Test  
8.6  
TX Power Test  
Use this test on a unit on a unit having bad transmission (TX) or intermittent service failures. (This  
is a transmitter test only.)  
Notes:  
Set up the R-2660 for Spectrum  
1. Place the unit into Test Mode for this test.  
2. Unit will transmit at greater than 24 dBm.  
3. In the United States, the Main board can only be replaced and  
Analyzer display, and  
connect the unit to the  
RF IN/OUT connector.  
programmed at the factory or iDEN Radio Support Center.  
Connect the regulated battery  
eliminator to the unit to be tested.  
Remove the antenna from the unit.  
Set the power supply between 5.0  
and 12.0 Vdc.  
Power up unit. Enter test mode  
(see Entering Test Mode).  
Press Menu, Edit,  
Ok.  
Watch for a signal on the  
Replace the  
Main board, and  
repeat the test.  
Fail  
R-2660. (Make sure the R-2660  
is set for the proper frequency:  
813.5125MHz.)  
Scroll down until 800 POW 2 is  
highlighted.  
Press Ok, Back, Menu,  
Start.  
Pass  
Press TX ON to start  
Press STOP.  
transmitting.  
Press Exit on the unit to exit this  
mode, or press Menu, Edit, right  
Scroll key to continue on to BER  
test.  
Continue with the  
BER test.  
8-6  
68P80400P73-A  
FIELD LEVEL TEST MODES AND PROCEDURES: BER Test  
8.7  
BER Test  
Use this test on a unit having any of the following symptoms: resets (RAAAA Type), No Service  
failures.  
Notes:  
Set up the R-2660 for iDEN BER  
1.  
2.  
3.  
4.  
5.  
Confirm the reset log has errors.  
Place the unit into Test Mode for this test.  
Test, and connect the unit to the RF  
IN/OUT connector.  
Watch the unit for resetting during this procedure.  
Verify the R-2660 has been calibrated and cable continuity is good.  
In the United States, the Main board can only be replaced and  
programmed at the factory or iDEN Radio Support Center.  
The Power, MPX, and MOD test parameters are for factory use only  
and should not be adjusted by field service personnel (see page 7-2  
for default values).  
Connect the battery eliminator to the  
unit. Remove the antenna. Set power  
supply between 5.0 and 12.0 Vdc.  
6.  
Power up the unit. Enter test mode.  
Do the following:  
1. Press the Menu key, and then the Edit option key.  
2. Press the Change option key, and scroll down to 800BER1.  
3. Press Select to select the test.  
The monitor frequency is 806.0125  
(Carr#1) for BER1.  
4. Press the Back key, and then press Menu.  
Press Start  
on unit. Press TX ON. The  
Replace the  
Main board, and  
repeat the test.  
RX BER that appears on the display  
should be 0.0% at -70 dBm. Verify that  
the TX BER on the R-2660  
is < 0.07%.  
Fail  
Pass  
Note: Ensure that the maximum cable  
loss does not exceed 2 dB.  
Lower  
Gen: to -109 dBm  
and check the RX BER in the  
Fail  
Replace the  
Main board, and  
repeat the test.  
display. The BER should be less than 10%  
when at Gen: -109 dBm. (Freq  
Error should be less  
than 200 Hz.)  
Pass  
Repeat the  
above test using  
800BER2, 800BER3,  
800BER4; 900BER1, 900BER2,  
and 900BER3 in test mode.  
The monitor frequency is 813.5125  
(Carr#601) for 800BER2, 820.9875 (Carr#1199)  
for 800BER3, and 824.9875 for 800BER4.  
The monitor frequency is 896.01875 for  
Replace the  
Main board, and  
repeat the test.  
Fail  
900BER1, 898.51875 for  
900BER2 and  
Note: Change offset on R2660 to +39 MHz for 900  
MHz (900BER1, 900BER2, and 900BER3).  
900.98125 for  
900BER3.  
Unit passed test. Look for system,  
coverage, accessory, or software problems.  
68P80400P73-A  
8-7  
FIELD LEVEL TEST MODES AND PROCEDURES: Power-Up Test  
8.8  
Power-Up Test  
Use this test to check power-up. Symptoms: dead battery, short battery life, or unit does not power  
up.  
Note: In the United States, the Main board can only be replaced and  
Try to power up  
the unit.  
programmed at the factory or iDEN Radio Support Center.  
Pass  
Swap the Display  
module and the Main  
board one at a time in  
that sequence until the  
display lights up.  
Verify  
that the  
display pixels  
light up.  
Fail  
Pass  
Check  
the battery-level  
meter for 3 bars on the  
unit’s display.  
Replace the  
battery.  
Fail  
Pass  
Check  
the battery-level  
meter for 3 bars on the  
unit’s display.  
Fail  
Replace the  
Main board.  
Pass  
Unit  
passed test.  
8-8  
68P80400P73-A  
FIELD LEVEL TEST MODES AND PROCEDURES: Keypad Test  
8.9  
Keypad Test  
Use this test to check the operation of the unit’s keypads and display. Symptoms: unit locked, or  
stuck key  
.
Power up  
the unit.  
Enter the Model Assembly  
(MA) Test Mode.  
Verify  
that all the  
display tests complete  
correctly.  
Swap the Display module  
and the Main board one  
at a time in sequence until  
the display lights up.  
Fail  
Pass  
Proceed  
to the MA Test  
Mode Keypad Test,  
and press all the main keypad  
keys to ensure they  
are working  
Fail  
Replace the Main  
board, and repeat the test.  
correctly.  
Rerun  
the MA Test Mode  
Keypad Test for the  
main keypad.  
Pass  
Pass  
Fail  
Replace the  
Main board.  
Unit passed test.  
68P80400P73-A  
8-9  
FIELD LEVEL TEST MODES AND PROCEDURES: Audio Test  
8.10 Audio Test  
Use this test to check the audio portion of the unit.  
Notes:  
Set up the R-2660 for iDEN  
1. Verify that the unit can pass the SQE test before performing the  
Mobile operation, and connect the  
unit to the RF IN/OUT connector.  
Audio test.  
2. This test checks outbound interconnect signals using the earpiece.  
Place an  
interconnect call. (See  
Registration/Call test.)  
Fail  
Perform Registration/Call  
troubleshooting procedure.  
Pass  
Note: Set the R-2660  
volume to maximum.  
Replace  
Complete a call.  
the microphone  
Fail  
Fail  
Replace the  
Main board.  
Talk into the microphone, and  
listen for your reply from the  
R-2660 speaker.  
assembly on the frame  
assembly and repeat  
the test.  
Pass  
Pass  
Press PTT  
Replace  
the frame assembly  
containing the earpiece  
and repeat the  
test.  
on the R-2660, and speak  
into the microphone. Listen to your  
reply in the unit’s earpiece. You  
might have to increase volume  
to maximum.  
Fail  
Fail  
Replace the  
Main board.  
Pass  
Pass  
End the  
interconnect call.  
Initiate the dispatch call  
(see the Registration/Call test).  
Press the PTT on the R-2660, and  
speak into the microphone. Listen  
for a reply from the  
Replace  
the Housing Assembly  
Containing the  
Speaker  
Fail  
Fail  
Replace the  
Main board.  
speaker.  
Pass  
Pass  
Unit passed test.  
8-10  
68P80400P73-A  
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Test  
8.11 Reset Test  
Use this test on a unit having any of the following symptoms: unit resets, or unit powers off and then  
on.  
Notes:  
Set up the R-2660 for iDEN  
Mobile operation, and connect the  
unit to the RF IN/OUT connector.  
1. Verify that the unit has resets entries in the Reset log. See the Reset Log  
Test.  
2. Try to duplicate the failure.  
3. Record information pertaining to the failure.  
4. Monitor the unit at all times for visual resetting.  
5. Make sure the R-2660 is set to a frequency in the unit bandmap.  
Power up the unit.  
Enter Initial Registration mode  
(see Operating the R-2660).  
SQE Reference Chart  
Gen  
SQE Level  
>26  
>25  
Place  
unit in lock (press  
-70 dBm  
-80 dBm  
-90 dBm  
Menu, Settings, Security,  
Phone Lock) and complete an  
interconnect call. Leave call  
connected for several  
minutes.  
Replace the  
Main board, and  
repeat test.  
Reset  
>23  
-100 dBm >20  
Pass  
Note: Gen levels in the SQE  
chart include RF Adapter  
losses.  
Increase  
attenuation 10 dB  
at a time to confirm operation  
in a weak-signal environment.  
See the SQE Reference  
chart.  
Replace the  
Main board, and  
repeat test.  
Reset  
Pass  
Tap the  
front (face) of the  
unit with your  
fingers.  
Replace the  
Main board, and  
repeat test.  
Reset  
No reset  
Unit passed test.  
68P80400P73-A  
8-11  
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Log Test  
8.12 Reset Log Test  
Use this test to check the reset log in the unit.  
To perform the reset log test:  
1. Power on the unit and wait until registration is complete.  
2. If the unit does not have the latest software version, reflash (reprogram) the unit.  
If the unit attempts to reset, perform the Reset test (see page 8-11).  
3. Enter debug mode (see page 6-1). The Unit Info display appears.  
4. Scroll down and highlight Resets, and then press View to view the Resets display.  
5. Look for and record any reset errors. Refer to the iSB Bulletin for reset classifications.  
If the log contains reset errors, perform the Reset test.  
6. Place a dispatch call.  
7. Look for, and record, any reset errors.  
If the unit attempts to reset, perform the Reset test.  
8. Place an interconnect call.  
9. Look for and record any reset errors.  
If the unit attempts to reset, perform the Reset test.  
NOTE: If the customer agrees, set the Auto Lock feature. This feature helps detect reset  
conditions.  
8-12  
68P80400P73-A  
FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test  
8.13 Model Assembly (MA) Test Mode Test  
Model Assembly Test Mode is an embedded series of operational tests of the unit's user interface and  
functional features. Motorola iDEN recommends MA Test Mode be performed after any servicing of the  
unit.  
MA Test mode is achieved by starting from a power-down condition:  
1. Press and hold three number keys simultaneously with the Power key, such as 1-2-3, 4-5-6,  
7-8-9.  
2. Release once the opening screen appears in the main display.  
3. Follow instructions as they appear pressing the indicated keys.  
4. No instruction? Press any key, OK key, or Scroll right.  
5. No reaction? Power down the unit and start MA Test again.  
Screen displays depicted as follows:  
68P80400P73-A  
8-13  
FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test  
8.13 Model Assembly (MA) Test Mode Test (Continued)  
8-14  
68P80400P73-A  
FIELD LEVEL TEST MODES AND PROCEDURES: GPS Receiver  
8.14 GPS Receiver  
Use this test on a unit to check functionality of the GPS.  
Find  
an open  
sky area.  
Turn  
unit  
on.  
Obtain  
reference  
GPS  
Activate  
GPS  
receiver.  
Phone  
returns  
location  
coordinates  
?
Location  
coordinates  
match  
reference  
?
Yes  
Yes  
GPS  
working.  
No  
No  
GPS  
not  
working.  
68P80400P73-A  
8-15  
FIELD LEVEL TEST MODES AND PROCEDURES: Camera Test  
8.15 Camera Test  
Use this test to check camera module. Symptoms: Bad view finder (noise, poor color,  
synchronization error).  
Power up  
the unit.  
Enter the  
Model Assembly  
(MA) Test Mode.  
Verify  
Replace  
the camera module  
and repeat the  
test.  
Fail  
Fail  
that the viewfinder  
shows the captured  
image correctly.  
Pass  
Pass  
Replace  
the main FPC  
Fail  
and repeat the  
test.  
Pass  
Replace  
the main  
board.  
Unit passed test. Look for  
system, coverage, accessory,  
or software problems.  
8-16  
68P80400P73-A  
APPENDIX A  
ORDERING REPLACEMENT PARTS AND KITS  
Parts should be replaced with identical replacement parts. Replacement parts and kits for  
i860 units can be ordered directly from the Motorola Accessories and Aftermarket Division (AAD)  
at 1-800-422-4210 and listen to the prompts; or FAX 800-622-6210.  
A.1 Customer Service  
For warranty and customer service assistance, call:  
1-800-453-0920 U.S./Canada  
1-954-723-3000 FAX  
1-954-723-4910 International (outside U.S./Canada)  
A.2 Replacement Parts  
When ordering replacement and accessory parts, the complete part number should be included. If  
the correct part number cannot be located, call Motorola Parts Identification at 1-800-422-4210.  
A.3 Domestic Orders  
Send written orders for replacement parts, test equipment, or manuals to:  
Motorola, Inc.  
Accessories and Aftermarket Division  
Attn: Order Processing  
1313 E. Algonquin Road  
Schaumburg, IL 60196  
Call, fax, or telex orders to:  
1-800-422-4210  
1-847-538-8198 FAX  
280127  
TELEX  
A.4 International Orders  
For international orders:  
Motorola, Inc.  
Accessories and Aftermarket Division  
Attn: International Order Processing  
1313 E. Algonquin Road  
Schaumburg, IL 60196  
68P80400P73-A  
A-1  
ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits  
Call, fax, or telex orders to:  
1-847-538-8023  
1-847-576-3023 FAX  
403305  
TELEX  
A.5 Replacement Kits  
When ordering replacement kits, the complete kit number should be included. If the correct number  
cannot be located, call Motorola Parts Identification at 1-800-422-4210. Refer to the exploded view  
and parts list in Chapter 7.  
Table A-2. i860 Replacement Kits  
Description  
Kit Number  
Batteries:  
Slim Li Ion Battery  
High Capacity Li Ion Battery  
Battery Doors:  
SNN5704C  
SNN5705C  
Slim (6mm) Battery Door  
NNTN5529A  
NNTN5530A  
Standard (8mm) Battery Door  
Desktop Chargers:  
Q-Series Dual Pocket Desktop Charger Base  
Q-Series Dual Pocket Desktop Charger Kit  
Q-Series Desktop Charger Insert  
Battery Only Chargers:  
NNTN4742A  
NTN2073A  
NNTN4996A  
Battery Only Charger  
NNTN5225A  
Rapid Travel Chargers:  
Wall Mount Charger (USA) (Black)  
Wall Mount Charger (USA) (Two-Tone) (Aftermarket)  
Wall Mount Charger (Brazil) (Black)  
Wall Mount Charger (Korea) (Black)  
Wall Mount Charger (Israel) (Black)  
Wall Mount Charger (China) (Black)  
Wall Mount Charger (Argentina) (Black)  
Mid Rate Travel Chargers:  
NNTN4963A  
NNTN4680A  
NNTN4842A  
NNTN4843A  
NNTN4958A  
NNTN4959A  
NNTN4844A  
Mid-Rate Economy Charger  
NNTN4841A  
NNTN4947A  
NNTN4948A  
NNTN4949A  
NNTN4950A  
Mid-Rate Charger (Argentina)  
Mid-Rate Charger (Brazil)  
Mid-Rate Charger (China)  
Mid-Rate Charger (Israel)  
A-2  
68P80400P73-A  
ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits  
Table A-2. i860 Replacement Kits (Continued)  
Description  
Kit Number  
Vehicle Power Adapters:  
Vehicle Charger (Black)  
NNTN5165A  
NNTN4679A  
Vehicle Charger (Two-Tone)  
Wearable Solutions:  
Holder  
NNTN5003A  
Car Products:  
Portable Handsfree Car Kit  
Pro Install Car Kit Base  
Pro Install Car Kit Cradle  
Universal Dash Mount Holder  
NNTN4744A  
NNTN4846A  
NNTN5000A  
NNTN5113A  
Data Products:  
USB Cable  
NKN6559A  
NKN6560A  
RS232 Cable  
Audio:  
Light Duty Remote Speaker Mic  
Surveillance Ear Piece  
NSN6066A  
TBD  
PTT headset (over the ear)  
PTT headset (over the head)  
PTT headset (ear bud) (Black)  
PTT headset (ear bud) (Chrome)  
NNTN5004A  
NNTN5005A  
NNTN5006A  
NNTN5330A  
Klaus Power Plug Adapters:  
Euro Plug  
SYN7456A  
SYN7455A  
SYN8127A  
SYN7460A  
UK Plug  
Aus/NZ Plug  
Korean Plug  
Escutcheon Labels:  
NNTN5487A  
NNTN5482A  
NNTN5803A  
NNTN5484A  
NNTN5488A  
NNTN5481A  
NNTN5802A  
NNTN5487A  
Label, i860 Escutcheon - Korea  
Label, i860 Escutcheon - Motorola  
Label, i860 Escutcheon - EZENFREE  
Label, i860 Escutcheon - Nextel  
Label, i860 Escutcheon - GRID  
Label, i860 Escutcheon - Nextel International  
Label, i860 Escutcheon - Avantel  
Label, i860 Escutcheon - KTP  
A-3  
68P80400P73-A  
ORDERING REPLACEMENT PARTS AND KITS: Recommended Test Equipment and Tools  
Table A-2. i860 Replacement Kits (Continued)  
Description  
Label, i860 Escutcheon - Israel  
Kit Number  
NNTN5486A  
NNTN5804A  
NNTN5805A  
NNTN5481A  
NNTN5483A  
Label, i860 Escutcheon - Movilink  
Label, i860 Escutcheon - Xpress  
Label, i860 Escutcheon - Amigo  
Label, i860 Escutcheon - LINC  
A.6 Recommended Test Equipment and Tools  
The following table lists the standard test equipment recommended for troubleshooting i860 units at  
the field level of service.  
Table A-3. Recommended Test Equipment and Tools  
Description  
Part Number  
NNTN5589A  
SLN7223A  
Battery Eliminator, Regulated  
Black Stick  
Cable, Audio Jack Test  
Cable, SMA to N-Type RF  
Communications System Analyzer  
Data Cable, RS-232 (Serial Port)  
Data Cable, USB  
NNTN5175A  
Contact Motorola  
Motorola R-2660  
NKN6560A  
NKN6559A  
Digital Volt-Ohm Meter  
Hinge Assembly Tool  
Hinge Removal Tool  
Pliers, Needlenose  
Keithly 2001 or eq.  
6664616H01  
6664617H01  
6680384A33  
S1348D  
Power Supply, 0-15VDC, 0-3A  
Screwdriver, mini flat-tipped, 1/8  
SIM Card, Reference  
Torx Bit, T-4  
6680343A16  
NTN9208  
Commercially available  
Commercially available  
6680387A70  
RSX4043  
Torx Bit, T-5  
Torx Bit, T-6  
Torx Driver, calibrated  
Wrist Strap, Static ground  
NTN9812  
A-4  
68P80400P73-A  
ORDERING REPLACEMENT PARTS AND KITS: Recommended Programming Equipment  
A.7 Recommended Programming Equipment  
The following tables list the programming equipment and software recommended for  
troubleshooting i860 units at the field level of service.  
Table A-4. Recommended Programming Equipment  
Name  
Part Number  
Description  
Cable, Data, RS232  
Cable, Data, USB  
NKN6560A  
NKN6559A  
Connects unit directly to the  
computer for programming the  
codeplug and subscriber code  
Cable, Data (2.5mm)  
TTY  
GPS  
N/A  
Connects unit to a teletypewriter  
(TTY) device for making phone  
calls.  
Cable, Data (for GPS interface)  
Connects unit to a laptop or other  
device for sending location  
information.  
Pentium microprocessor with:  
32MB RAM min.; 4MB hard disk  
space min.; Two serial ports and  
one parallel port; network-  
capability;  
Computer, IBM PC-Compatible  
(RSS Workstation)  
Microsoft Windows 2000,  
Windows 98, or Windows NT  
3.5.1 or later  
Table A-5. Recommended Software  
Name  
Part Number  
Description  
Radio Service Software (RSS)  
Carrier Version  
Super Agent Version  
Programs the unit  
RVN4121  
RVN4122  
iDEN CompanionPro  
Allows “Contacts” information  
stored on an i860 unit’s SIM card  
to be used with an i2000,  
i2000plus, or any other GSM  
phone.  
iDEN Wireless Data Services Software  
Programs a laptop, handheld  
device, or desktop computer to use  
the i860 unit as a modem to  
transfer circuit or packet data.  
Interactive Map Software (such as that  
made by DeLorme or Microsoft) that  
supports NEMA 3.0 format  
Allows i860 unit’s GPS feature to  
provide approximate location data  
to a laptop computer or other  
device.  
68P80400P73-A  
A-5  
This page intentionally left blank.  
INDEX  
INDEX  
conditions, test 5-1  
A
connecting to RSS workstation 6-8  
conventions, manual xiv  
accessories  
reference 4-1  
Customer Care, contacting 5-1  
customer service, contacting A-1  
Accessory Swap test 5-4  
alert tones 3-4  
allocating time 1-2  
D
altering RF signals 1-1, 1-2  
antenna considerations 5-1  
Audio Loopback test 6-4  
Audio test 8-10  
debug mode 6-1  
digital  
bit stream 1-3  
modulation 1-1  
dispatch mode 1-4  
B
displays  
icons 2-2  
LED indicators 2-2  
power-up 3-1  
testing mode 6-2  
bands  
primary 6-3  
secondary 6-3  
base station 1-4  
basic test procedures 6-1  
E
basic-level test  
checklist 5-2  
Engineering Debug check 6-5  
environment, strong-signal 7-1  
Battery Connections test 5-5  
BCCH  
equipment, recommended  
programming equipment A-5  
test A-4  
See broadcast control channel  
BER test 8-7  
bit stream 1-3  
error  
self-test non-reset 3-2  
self-test reset 3-2  
broadcast control channel (BCCH) 1-4  
bursts, RF transmission 1-3  
ESN and IMEI Matching test 6-5  
C
F
cables, checking 7-1  
field level  
calibrating test equipment 7-1  
Call Performance test 5-13  
calling area coverage 1-4  
test modes and procedures 8-1  
field-level test  
checklist 8-2  
channel modes  
dual band 1-4  
frequency range, unit 1-1  
function, vibrator 3-6  
channels, voice 1-4  
checklist, basic-level test 5-2  
checklist, field-level test 8-2  
checks, mechanical 5-3  
cleaning a unit 5-2  
H
handoff 1-4  
I
Codeplug Repair procedure 6-9  
codeplug troubleshooting 6-10  
coding technique 1-3  
indicators  
display 2-2  
Initial Registration mode 7-4  
interconnect mode 1-4  
Communications System Analyzer  
See R-2660  
compression, voice 1-3  
68P80400P73-A  
I-1  
INDEX  
Passcode test 5-7  
K
PCCH  
Keypad test 8-9  
See primary control channel  
kits  
power-down sequence 3-2  
power-up sequence 3-1  
ordering A-1  
replacement A-2  
Power-Up test 8-8  
L
preventive maintenance 5-2  
primary control channel (PCCH) 1-4  
Lockup test 5-4  
procedures  
See tests  
M
programming  
unit 6-8  
mechanical checks  
Accessory Swap 5-4  
Audio Loopback 6-4  
basic 5-1  
Battery Connections 5-5  
Lockup 5-4  
programming equipment  
recommended A-5  
RSS A-5  
RSS workstation A-5  
Voltage Recognition 5-6  
Programming Menu Settings Check 5-8  
Public Switch Telephone Network (PSTN) 1-4  
publications, related xiv  
menu settings 5-8  
messages, service 3-3  
mode  
debug 6-1  
dispatch 1-4  
Initial Registration 7-4  
interconnect 1-4  
test 6-1, 6-3, 8-1  
Q
QAM  
See Quadrature Amplitude Modulation  
QPSK  
See Quadrature Phase Shift Keying  
model  
numbering system vii  
specifications viii  
Quadrature Amplitude Modulation  
modes 1-1  
signal spectrum 1-2  
technique 1-1  
Model Assembly (MA) Test Mode Test 8-13, 8-14  
model information vii  
Quadrature Phase Shift Keying, technique 1-2  
QuickComm feature 6-9  
modes  
800 MHz 1-4  
900 MHz 1-4  
QAM 1-1  
QPSK 1-2  
R
R-2660  
modes of operation 1-1  
operating 7-4  
user’s manual 1-xiv  
using RSS 7-2  
modulation  
digital 1-1  
QPSK 1-2  
Quadrature Amplitude 1-1  
radio frequency  
See RF  
Radio Service Software  
See RSS  
N
numbering system, model vii  
Radio Service Software (RSS) 6-8  
recommended tools A-4  
O
reference  
accessories 4-1  
unit 4-1  
Omni station 1-4  
operating the R-2660 7-4  
registration mode 7-4  
Registration/Call test 8-4  
related publications xiv  
repetition rate 1-4  
ordering replacement kits and parts A-1  
overview, iDEN technology 1-1  
P
replacement  
kits A-2  
pages 1-4  
parts  
ordering A-1  
I-2  
68P80400P73-A  
INDEX  
replacement parts  
domestic orders A-1  
technician tests  
Audio 8-10  
international orders A-1  
BER 8-7  
Codeplug Repair Procedure 6-9  
Codeplug Troubleshooting 6-10  
Engineering Debug Check 6-5  
Keypad 8-9  
Model Assembly (MA) Test Mode 8-13, 8-14  
Power-Up 8-8  
procedures 6-8  
Registration/Call 8-4  
Reset 8-11  
reset condition 5-1  
reset errors 3-2  
Reset Log test 8-12  
Reset test 8-11  
RF  
allocation 1-2  
altering signals 1-1, 1-2  
checking cables 7-1  
transmission bursts 1-3  
Reset Log 8-12  
SQE 8-5  
TX Power 8-6  
RSS  
QuickComm feature 6-9  
See Radio Service Software  
using 7-2  
version A-5  
workstation A-5  
technology  
digital modulation 1-1  
voice compression 1-3  
test  
conditions 5-1  
environments 7-1  
modes 6-1, 8-1  
procedures 8-1  
RSS workstation  
connecting to 6-8  
S
test equipment A-4  
calibrating 7-1  
checking cables 7-1  
preparing 7-1  
safety information iii  
Sectored station 1-4  
SELF CHECK ERROR 3-2  
SELF CHECK FAIL 3-2  
R-2660 7-2  
recommended A-4  
reference accessories 4-1  
reference unit 4-1  
required 8-2  
self-test  
non-reset errors 3-2  
reset errors 3-2  
RSS 7-2  
self-test procedures  
basic 5-1  
test mode 6-3, 8-1  
Call Performance 5-13  
ESN and IMEI Matching 6-5  
Passcode 5-7  
test modes and procedures  
field level 8-1  
testing mode displays 6-2  
Programming Menu Settings Check 5-8  
tests  
service  
messages 3-3  
Accessory Swap 5-4  
Audio 8-10  
service, customer A-1  
Audio Loopback 6-4  
basic procedures 6-1  
Battery Connections 5-5  
BER 8-7  
Call Performance 5-13  
Codeplug Repair Procedure 6-9  
Codeplug Troubleshooting 6-10  
Engineering Debug Check 6-5  
equipment preparation 7-1  
ESN and IMEI Matching 6-5  
Keypad 8-9  
settings, menu 5-8  
signal spectrum, Quadrature Amplitude Modulation 1-2  
signal, altering RF 1-1, 1-2  
SIM card  
purpose 1-5  
replacing 1-6  
SIM Card Swap Test 5-3  
slot number 1-4  
Lockup 5-4  
Model Assembly (MA) Test Mode 8-13, 8-14  
Passcode 5-7  
Power-Up 8-8  
specifications, model viii  
SQE Test 8-5  
static-sensitive devices, protecting 7-1  
strong-signal environments 7-1  
preparing for 7-1  
Programming Menu Settings Check 5-8  
Registration/Call 8-4  
Reset 8-11  
Reset Log 8-12  
See also mechanical checks  
T
TDMA  
See Time Division Multiple Access  
68P80400P73-A  
I-3  
INDEX  
See also self-test procedures  
See also technician tests  
mechanical checks 5-3  
messages 3-3  
SQE 8-5  
TX Power 8-6  
Voltage Recognition 5-6  
power-down sequence 3-2  
power-up sequence 3-1  
preparing for testing 7-1  
programming 6-8  
reference 4-1  
self tests 5-7  
time allocation 1-2  
Time Division Multiple Access  
overview 1-2  
RF signal time allocation 1-2  
troubleshooting 5-7, 6-10  
using RSS 7-2  
tones, alert 3-4  
tools, recommended A-4  
transmission bursts 1-3  
troubleshooting 5-7, 6-10  
TX Power test 8-6  
V
Vector Sum Excited Linear Prediction (VSELP) 1-3  
vibrator  
function 3-6  
modes 3-6  
settings 3-6  
U
voice  
unit  
channels 1-4  
compression 1-3  
alert tones 3-4  
cleaning 5-2  
connecting to RSS workstation 6-8  
displays in testing mode 6-2  
dual band 1-4  
equipment preparation 7-1  
errors 3-2  
Voltage Recognition test 5-6  
VSELP  
See Vector Sum Excited Linear Prediction  
icons 2-2  
LED indicators 2-2  
I-4  
68P80400P73-A  
© 2004 by Motorola, Inc.  
8000 W. Sunrise Blvd.  
Ft. Lauderdale, FL 33322  
Printed in U.S.A. 6/04.  
All Rights Reserved.  
@6880400P73@  
68P80400P73-A  

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