Barco Cell Phone Accessories R5900006 User Manual

ClickShare

Service Guide

R5900006/03

04/12/2013

Changes

Barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied war-

ranties or merchantability and ﬁtness for a particular purpose. Barco may make improvements and/or changes to the product(s) and/or the

program(s) described in this publication at any time without notice.

This publication could contain technical inaccuracies or typographical errors. Changes are periodically made to the information in this

publication; these changes are incorporated in new editions of this publication.

The latest edition of Barco manuals can be downloaded from the Barco web site www.barco.com or from the secured Barco web site

https://www.barco.com/en/signin.

stored in a retrieval system without the prior written consent of Barco.

Barco ClickShare End-User License Agreement (EULA/Software License)

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE OPENING OR DOWNLOADING AND USING SOFTWARE OR HARDWARE

PROVIDED TO YOU BY BARCO AS IT CONTAINS THE TERMS AND CONDITIONS BY WHICH BARCO OFFERS TO LICENSE THE

SOFTWARE. BY OPENING THE SOFTWARE PACKAGE, OR USING THE HARDWARE IN WHICH THE SOFTWARE IS EMBEDDED,

YOU AGREE TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT.

The Software as supplied by BARCO is licensed, not sold to you, on a non-exclusive basis for use only under the terms of this license,

and BARCO reserve all rights not expressly granted to you. You may own the carrier on which the Software is provided, but the Software

is owned and copyrighted by BARCO or by third party suppliers. Your license confers no title or ownership and is not a sale of any rights

in the Software or its documentation.

By installing, executing and/or using the Software, either as initial version or as an upgrade, update, patch or enhancement of a prior

release, this Software License shall supersede any terms and conditions previously agreed upon (whether or not in writing) between Barco

and you with respect to the subject matter of this Software License and such previous terms shall from the date hereof cease to have any

force or effect; provided, however that this Software License shall not be construed as a renunciation, discharge or waiver of any right or

remedy provided in any terms and conditions previously agreed upon with respect to a failure of either party to perform any of its obligations

under any terms and conditions previously agreed upon.

Software Speciﬁcations

The Software contains the following software products: ClickShare

Software License Terms

1. This Software License is between you and BARCO NV, a corporation organized and existing under the laws of Belgium registered

under number BE 0473.191.041, Commercial Companies’ Register of Kortrijk, having its registered ofﬁce President Kennedypark, 35

at B-8500 Kortrijk, Belgium ("Barco") for the use of the Software.

You hereby undertake to inform all users authorized by you to make use of the computing device on which the Software is loaded/in-

stalled (“Authorized Users”) of the terms of this Software License and to bind all Authorized Users to accept all such terms of this

Software License as applies to them.

2. Barco grants you a limited, non-exclusive, non-assignable, non-transferable user license (without the right to grant sublicenses).

Unless speciﬁcally agreed upon otherwise between you and Barco or unless speciﬁcally allowed by the Software (or its DRM man-

agement) itself, i) the license under this Software License applies to one (1) copy of the Software to be used on one single computing

device and ii) installation on a computing device that may be concurrently accessed by more than one user shall not constitute a

permitted use and a separate license is required for each active user connected to a computing device on which the Software is being

used.

You and Authorized Users are entitled to use the Software for the purposes and in the manner set out in this Software License (and

documentation), but neither you nor any Authorized User are entitled to: (i) sell or grant a security interest in the Software to other

parties in any way, or to rent, lease or sub-license the Software to others without the express prior written consent of Barco; or (ii)

exploit the Software or any of its component parts for any commercial purpose, other than use by you and/or Authorized Users of the

Software.

Neither you nor any Authorized User may, whether in whole or in part, copy, translate, reverse engineer, derive source code from,

modify, disassemble, decompile, create derivative works based on the Software, or remove any proprietary notices or labels on the

Software, save as may be permitted by law or this Software License, without the prior consent, in writing, of Barco.

3. Barco (and Barco’s licensors, as appropriate) retain ownership of all intellectual property rights in the Software and any copies you

or any Authorized User may make of such Software. The Software is protected by national copyright laws, international copyright

treaties and conventions, and other applicable laws. All rights not expressly licensed to you in this Software License are reserved

to Barco and Barco’s licensors, as appropriate. The Software contains certain other licensed materials and Barco’s licensors may

protect their rights in the event of any violation of this Software License.

4. Barco shall hold you harmless, defend and indemnify you from and against direct damages, losses and expenses arising from in-

fringement or alleged infringement of any patent, trademark or copyright of such third party by the license and the right to install the

Software as permitted by this Software License and settle at its sole expense any amounts awarded in a ﬁnal judgment or settlement

resulting therefrom, under the condition that (i) you promptly notify Barco in writing after a claim has been asserted against you or

the commencement of any claim, action, suit or proceeding (whichever is the earlier), and (ii) Barco shall be allowed to assume sole

control of the defense and any settlement negotiations related to any claim, action, suit or proceeding, and (iii) you shall not negotiate,

settle or compromise any claim, action, suit or proceeding without the prior written consent of Barco and (iv) you, at your cost, shall

cooperate with Barco and provide assistance and support, as may reasonably be required by Barco, in connection with the defense

and any settlement negotiations related to any claim, action, suit or proceeding. Barco shall have no indemnity obligation for any

Software, or any portion thereof, (i) that is based on speciﬁcations, drawings, models or other data furnished by you or, (ii) that is

not provided by Barco or, (iii) that is modiﬁed, in spite of the prohibition for you to modify the software or, (iv) to the extent that you

continue allegedly infringing activity after having been provided modiﬁcations that avoid the alleged infringement, or (v) where the use

of the Software, or the combination or thereof with other Software, processes or materials or the distribution thereof rather than the

Software itself is the primary cause of an alleged infringement. In case it has been determined by a ﬁnally awarded judgment that

Barco infringed or misappropriated such third party rights or earlier, at Barco’s discretion, it may, at its option and cost, (i) modify the

Software in such a way that it shall not infringe upon or misappropriate the rights of the third party or (ii) obtain for you a license or

other right to use the rights allegedly infringed or (iii) replace the Software in question with non-infringing Software. The remedies set

forth in this paragraph shall constitute your sole and exclusive remedy and Barco’s sole and exclusive liability for a third party claim

that the Software infringes or misappropriates any intellectual property right of a third party.

5. The duration of this Software License will be from the date of your acceptance (as set forth above) of the Software (whereby you ac-

knowledge that use of the Software implies acceptance), with no termination date, unless otherwise speciﬁed. You may terminate this

Software License at any time by destroying all copies of the Software then in your possession and returning all associated materials

and documentation, to Barco or the appointed Barco reseller that sold or provided these to you. Barco may terminate this Software

License forthwith by informing you at any time if you and/or any Authorized User are in breach of any of the Software License’s terms.

6. YOU UNDERSTAND THAT THE SOFTWARE IS BEING PROVIDED TO YOU "AS IS". BARCO DOES NOT MAKE NOR INTENDS

TO MAKE ANY WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED AND SPECIFICALLY DISCLAIMS ALL IMPLIED

WARRANTIES OF MERCHANTABILITY FITNESS, FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF INTELLEC-

TUAL PROPERTY AND DOES NOT WARRANT THAT THE SOFTWARE WILL BE FREE FROM ERRORS OR THAT SUCH ERRORS

WILL BE CORRECTED BY BARCO AND YOU ARE SOLELY RESPONSIBLE FOR ALL COSTS AND EXPENSES ASSOCIATED

WITH RECTIFICATION, REPAIR OR DAMAGE CAUSED BY SUCH ERRORS.

YOU ALSO ACKNOWLEDGE AND AGREE THAT:

BARCO ACCEPTS NO LIABILITY FOR ANY DAMAGES, LOSSES OR CLAIMS YOU OR ANY THIRD PARTY MAY SUFFER AS

A RESULT OF YOUR USE OF THE SOFTWARE. IN JURISIDCTIONS WHERE BARCO’S LIABILITY CANNOT BE EXCLUDED,

BARCO’S LIABILITY FOR DIRECT DAMAGES SHALL BE LIMITED TO AN AMOUNT OF 250 EURO IN THE AGREGATE (OR TO

THE MAXIMUM EXTENT PERMITTED BY LAW WHERE NO FURTHER EXCLUSION IS LEGALLY ALLOWED).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL BARCO BE LIABLE FOR ANY INDIRECT, SPECIAL,

PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES OF ANY KIND WHICH MAY ARISE OUT OF OR IN CON-

NECTION WITH THE SOFTWARE, THIS SOFTWARE LICENSE OR THE PERFORMANCE OR PURPORTED PERFORMANCE

OF OR FAILURE IN THE PERFORMANCE OF BARCO’S OBLIGATIONS UNDER THIS SOFTWARE LICENSE OR FOR ANY ECO-

NOMIC LOSS, LOSS OF BUSINESS, CONTRACTS, DATA, GOODWILL, PROFITS, TURNOVER, REVENUE, REPUTATION OR

ANY LOSS ARISING FROM WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION OF THE SOFTWARE AND ANY AND

ALL OTHER COMMERCIAL DAMAGES OR LOSSES WHICH MAY ARISE IN RESPECT OF USE OF THE SOFTWARE, EVEN IF

BARCO HAS BEEN ADVISED OF THE POSSIBILITY OF THEIR OCCURRENCE.

YOU HEREBY AGREE TO INDEMNIFY, KEEP INDEMNIFIED, DEFEND AND HOLD HARMLESS BARCO AND BARCO’S AFFILI-

ATES AND SUBSIDIARIES FROM AND AGAINST ANY AND ALL ACTIONS, PROCEEDINGS, LIABILITY, LOSS, DAMAGES, FEES

AND COSTS (INCLUDING ATTORNEYS" FEES), AND OTHER EXPENSES INCURRED OR SUFFERED BY BARCO ARISING OUT

OF OR IN CONNECTION WITH ANY BREACH BY YOU OF THE TERMS OF THIS SOFTWARE LICENSE.

7. You shall treat as conﬁdential all information obtained from the other pursuant to this Software License which is marked "conﬁdential"

or the equivalent or has the necessary quality of conﬁdence about it and shall not divulge such information to any persons without

Barco’s prior written consent provided that this Paragraph 7 shall not extend to information which was rightfully in the possession of

you prior to the commencement of the negotiations leading to this Software License, which is already public knowledge or becomes

so at a future date (otherwise than as a result of a breach of this paragraph 7), is required to be disclosed by law or which is trivial or

obvious. You are aware of and ensure to comply with the provisions of this paragraph 7. The foregoing obligations as to conﬁdentiality

shall survive any termination of this Software License.

8. You will remain responsible for the maintenance of your hardware, operating system, the functioning of your network and in keeping

your systems virus-free. You acknowledge that the Software is a complex computer software application, and that the performance

thereof may vary depending hardware platform, software interactions and conﬁguration. You acknowledge that the Software is not

designed and produced speciﬁcally to meet your speciﬁc requirements and expectations and the selection of the Software by you is

entirely your own choice and decision. For the avoidance of doubt, nothing in this Software License shall impose any obligation on

Barco to provide support services (on the Software or any other hardware or software product).

9. This Software License is the only understanding and agreement between you and Barco for use of the Software by you and/or Autho-

rized Users. The Software License supersedes all other communications, understandings or agreements we had prior to this Software

License (with the exception of any continuing conﬁdentiality agreement) although nothing in this Software License purports to exclude

liability for fraudulent misrepresentation. You may not export or re-export the Software or any copy or adaptation in violation of any

applicable laws or regulations. This Software License shall not be altered, amended or varied. If any provision of this Software Li-

cense is determined to be illegal, void or unenforceable, or if any court of competent jurisdiction in any ﬁnal decision so determines,

this Software License shall continue in full force save that such provision shall be deemed to be deleted with effect from the date of

such decision, or such earlier date, and shall be replaced by a provision which is acceptable by law and which embodies the intention

of this Software License a close as possible.

10. You acknowledge that this Software may be subject to U.S. or other governments Export Jurisdiction. You agree to comply with all

applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as

end-user, end-use, and destination restrictions issued by the U.S. or other governments.

11. Barco shall be entitled to sub-contract all or any of Barco’s obligations hereunder to a third party and/or any of Barco’s afﬁliated

companies.

12. The construction, validity and performance of this Software License shall be governed in all respects by the laws of Belgium without

recourse to its conﬂict of law principles. All disputes arising in any way out of or affecting this Software License shall be subject

to the exclusive jurisdiction of the courts of Kortrijk, without prejudice to enforcement of any judgment or order thereof in any other

jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (the "Convention") shall not apply to this

Software License, however, if the Convention is deemed by a court of competent jurisdiction to apply to this Software License, Barco

shall not be liable for any claimed non-conformance of the Software under Article 35(2) of the Convention.

Trademarks Software License Terms

Brand and product names mentioned in relation to the Software may be trademarks, registered trademarks or copyrights of their respective

(third party) holders. All such brand and product names mentioned in relation to the Software serve as comments or examples and are not

to be understood as advertising for the products or their manufacturers.

You acknowledge and agree that the Software is gathering technical information about the functionality of the products which are connected

through the Software (“Functional Information”) and that Barco may make use of such Functional Information (with the exclusion of any

personal data) for any reason Barco sees ﬁt, including but not limited to providing services to you / your organization, allowing third party

to access to such Functional Information and/or to provide services to you / your organization .

You hereby explicitly give consent that Barco may gather, access, preserve, and/or disclose the personal data you provide to us (e.g.

connected with your account allowing for the gathering of Functional Information as well as any content associated with that account) as

well as personal information we receive from you through the use of the Software:

•

For the beneﬁt of the business purposes of Barco and/or its afﬁliates;

In order to provide, maintain, protect and/or improve the Software and to develop new software;

For administration of the relationship between you, your organization and Barco and/or its afﬁliates ;

For any other legitimate purpose (including i) direct marketing purposes from Barco, its afﬁliates or selected third parties, and ii)

allowing third parties to provide services to you related to the Software);

•

if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to:

Satisfy any applicable law, regulation, legal process or enforceable governmental request;

Enforce this Software License, including investigation of potential violations hereof;

Detect, prevent, or otherwise address fraud, security or technical issues (including, without limitation, the ﬁltering of spam);

Protect against imminent harm to the rights, property or safety of Barco, its users or the public as required or permitted by law.

Barco shall not process any “sensitive information” whatsoever, including but not limited to medical information.

You understand that the technical processing and transmission of or by the Software, including your content, may involve:

•

Transmissions over various networks;

Changes to conform and adapt to technical requirements of connecting networks, devices and/or services.

You hereby explicitly give consent that Barco may export your personal data to any country worldwide, especially to any country where

Barco and/or its afﬁliates have infrastructure, or where a third party is making available infrastructure to Barco and/or its afﬁliates, to process

personal data.

Barco fully adheres to the EU Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and the

free movement of such data, as implemented in the local EU member states. In accordance with these regulations, you have a right of

access to, and rectiﬁcation of, your personal data. You may exercise these rights by contacting Barco.

Open Source Software provisions:

This product contains software components released under an Open Source license. A copy of the source code is available on request

by contacting your Barco customer support representative.

EACH SEPARATE OPEN SOURCE SOFTWARE COMPONENT AND ANY RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITH-

OUT EXPRESS OR IMPLIED WARRANTY INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL THE COPYRIGHTHOLDER OR ANY OTHER CONTRIBUTOR

BE LIABLE FOR DIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POS-

SIBILITY OF SUCH DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIA-

BILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS OPEN SOURCE

SOFTWARE. MORE INFORMATION/DETAILS IS TO BE FOUND IN EACH SPECIFIC OPEN SOURCE LICENSE.

Copyright on each Open Source Software component belongs to the respective initial copyright holder, each additional contributor and/or

their respective assignee(s), as may be identiﬁed in the respective documentation, source code, README ﬁle, or otherwise. You shall not

remove or obscure or otherwise alter the respective copyrights.

You acknowledge living up to the conditions of each separate Open Source Software license.

In the development of the Software, the following Open Source Software components have been used (an updated list may be made

available through the (customer section of the) Barco website or other (online) means):

Open Source component

Open Source License

alsa-lib

http://www.gnu.org/licenses/gpl.html

http://www.gnu.org/licenses/lgpl.html

http://www.gnu.org/licenses/gpl.html

alsa-utils

http://www.gnu.org/licenses/lgpl.html

http://opensource.org/licenses/GPL-2.0

busybox

dropbear

fakeroot

http://opensource.org/licenses/mit-license.php

http://www.gnu.org/licenses/gpl.html

linux

gmp

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/lgpl.html

iproute2

http://www.gnu.org/licenses/gpl.html

kobs-ng

http://www.gnu.org/licenses/gpl.html

rsync (<3.0.0)

rsync (>=3.0.0)

uClibc

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/gpl.html

http://www.gnu.org/licenses/lgpl.html

wireless_tools

wpa_supplicant

imx-bootlets

Crypto++

http://www.gnu.org/licenses/gpl.html

http://opensource.org/licenses/BSD-3-Clause

http://www.gnu.org/licenses/gpl.html

http://www.cryptopp.com/License.txt

libresample

libjpeg-turbo

acpid

http://www.gnu.org/licenses/lgpl.html

http://opensource.org/licenses/BSD-3-Clause

http://www.gnu.org/licenses/gpl.html

avahi

http://www.gnu.org/licenses/lgpl.html

crda

cron

http://opensource.org/licenses/ISC

dbus

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://opensource.org/licenses/ISC

dhcpd

dmidecode

e2fsprogs

eglibc

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

http://www.gnu.org/licenses/lgpl.html

ethtool

http://www.gnu.org/licenses/lgpl.html

Open Source component

gdbserver

grub

Open Source License

http://www.gnu.org/licenses/lgpl.html

gstreamer

hdparm

hostapd

i2c-tools

iftop

http://www.gnu.org/licenses/lgpl.html

http://opensource.org/licenses/BSD-3-Clause

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://opensource.org/licenses/BSD-3-Clause

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://opensource.org/licenses/BSD-3-Clause

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

http://www.gnu.org/licenses/gpl.html

iperf

iptables

acl

attr

libav

libcap2

libdaemon0

libdrm2

http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

http://opensource.org/licenses/MIT

libexpat1

libfontconﬁg1

libfontenc1

freetype

http://opensource.org/licenses/MIT

http://opensource.org/licenses/BSD-3-Clause

http://freetype.sourceforge.net/FTL.TXT

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/gpl.html

libgcc1

libgcrypt11

http://www.gnu.org/licenses/gpl.html

http://www.gnu.org/licenses/lgpl.html

http://www.gnu.org/copyleft/fdl.html

libglib-2

http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

libgnutls26

libgpg-error0

http://www.gnu.org/licenses/lgpl.html

http://www.gnu.org/licenses/gpl.html

http://www.gnu.org/licenses/lgpl.

html http://www.gnu.org/copyleft/fdl.html

BSD like licensee

libjpeg8

libnl2

http://www.gnu.org/licenses/lgpl.html

libnss-mdns

libpam

http://www.gnu.org/licenses/gpl.html

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://opensource.org/licenses/BSD-3-Clause

libpcap

libpcre0

libpixman-1-0

http://changelogs.ubuntu.com/changelogs/pool/main/p/pixman/pixman_0.10.0-

0ubuntu1/libpixman-1-0.copyright

libpng12-0

libpopt0

libsm6

http://www.libpng.org/pub/png/src/libpng-LICENSE.txt

http://opensource.org/licenses/MIT

Open Source component

libstdc++6

libtalloc2

Open Source License

http://www.gnu.org/licenses/gpl.html

http://www.gnu.org/licenses/lgpl.html

http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

http://opensource.org/licenses/MIT

libusb

libxml2

libz1

Free license

lighttpd

http://opensource.org/licenses/BSD-3-Clause

http://www.gnu.org/licenses/gpl.html

lmsensors

logrotate

http://www.gnu.org/licenses/gpl.html

makedevs

http://www.gnu.org/licenses/gpl.html

memtest86plus

mesa

http://www.gnu.org/licenses/gpl.html

http://opensource.org/licenses/MIT

module-init-tools

modutils

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/gpl.html

monit

ncurses

http://opensource.org/licenses/MIT

netbase

openssh-sftp-server

openssl

opkg

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://opensource.org/licenses/BSD-3-Clause

http://www.openssl.org/source/license.html

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://perldoc.perl.org/perlartistic.html

pciutils

perl

http://www.gnu.org/licenses/old-licenses/gpl-1.0.html

http://www.php.net/license/3_01.txt

php

procps

http://www.gnu.org/licenses/gpl.html

Free license

read-edid

rgb

rockbox-imxtools

rsyslog

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/gpl.html

splashutils

http://www.gnu.org/licenses/gpl.html

strace

http://opensource.org/licenses/BSD-3-Clause

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://opensource.org/licenses/BSD-3-Clause

sysfsutils

sysvinit

tcpdump

ttf-arphic-uming

ttf-dejavu-common

ttf-dejavu-sans-mono

ttf-dejavu-sans

ttf-sazanami-gothic

ttf-sazanami-mincho

ttf-un-fonts

Open Source component

udev

Open Source License

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

http://www.gnu.org/licenses/gpl.html x

update-modules

update-rc

usbutils

util-linux-ng

server-xorg

http://opensource.org/licenses/MIT

zeroconf

http://www.gnu.org/licenses/gpl.html

Trademarks

Brand and product names mentioned in this manual may be trademarks, registered trademarks or copyrights of their respective holders.

All brand and product names mentioned in this manual serve as comments or examples and are not to be understood as advertising for

the products or their manufacturers.

Guarantee and Compensation

Barco provides a guarantee relating to perfect manufacturing as part of the legally stipulated terms of guarantee. On receipt, the purchaser

must immediately inspect all delivered goods for damage incurred during transport, as well as for material and manufacturing faults Barco

must be informed immediately in writing of any complaints.

The period of guarantee begins on the date of transfer of risks, in the case of special systems and software on the date of commissioning,

at latest 30 days after the transfer of risks. In the event of justiﬁed notice of complaint, Barco can repair the fault or provide a replacement

at its own discretion within an appropriate period. If this measure proves to be impossible or unsuccessful, the purchaser can demand a

reduction in the purchase price or cancellation of the contract. All other claims, in particular those relating to compensation for direct or

indirect damage, and also damage attributed to the operation of software as well as to other services provided by Barco, being a component

of the system or independent service, will be deemed invalid provided the damage is not proven to be attributed to the absence of properties

guaranteed in writing or due to the intent or gross negligence or part of Barco.

If the purchaser or a third party carries out modiﬁcations or repairs on goods delivered by Barco, or if the goods are handled incorrectly,

in particular if the systems are commissioned operated incorrectly or if, after the transfer of risks, the goods are subject to inﬂuences not

agreed upon in the contract, all guarantee claims of the purchaser will be rendered invalid. Not included in the guarantee coverage are

system failures which are attributed to programs or special electronic circuitry provided by the purchaser, e.g. interfaces. Normal wear as

well as normal maintenance are not subject to the guarantee provided by Barco either.

The environmental conditions as well as the servicing and maintenance regulations speciﬁed in the this manual must be complied with by

the customer.

EN55022/CISPR22 Class A ITE (Information Technology Equipment)

Class A ITE is a category of all other ITE which satisﬁes the class A ITE limits but not the class B ITE limits. Such equipment should not

be restricted in its sale but the following warning shall be included in the instructions for use:

Warning : This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be

required to take adequate measures.

Federal Communication Commission Interference Statement

You are cautioned that changes or modiﬁcations not expressly approved by the part responsible for compliance could void the user’s

authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with

the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely

to cause harmful interference in which case the user will be required to correct the interference at his own expense.

If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and

on, you are encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation of the device.

FCC RF Radiation Exposure Statement: This device is capable of operating in 802.11a mode. For 802.11a devices operating in the

frequency range of 5.15 - 5.25 GHz, they are restricted for indoor operations to reduce any potential harmful interference for Mobile Satellite

Services (MSS) in the US. WIFI Access Points that are capable of allowing your device to operate in 802.11a mode (5 .15 - 5.25 GHz band)

are optimized for indoor use only. If your WIFI network is capable of operating in this mode, please restrict your WIFI use indoors to not

violate federal regulations to protect Mobile Satellite Services.

Base Unit FFC ID: RYK-WPEA-121N

Button FCC ID: 2AAED-CLSBTN

Compliance Anatel (Brasil)

1. Este produto está homologado pela Anatel, de acordo com os procedimentos regulamentados pela Resolução nº 242/2000, e atende

aos requisitos técnicos aplicados, incluindo os limites de exposição da taxa de absorção especíﬁca referente a campos elétricos,

magnéticos e eletromagnéticos de radiofreqüência de acordo com as resoluções nº 303/2002 e 533/2009. Para maiores informações,

consulte o site da Anatel - www.anatel.gov.br

2. Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações

do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.

Canada, Industry Canada (IC) Notices

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this

device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired

operation of the device.

Radio Frequency (RF) Exposure Information

The radiated output power of the Barco Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The Barco

Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized.

Base Unit IC ID: IC: 4104 A-AR5BHB116

Button IC ID: 9393B-CLSBTN

IC Antenna statement

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain

approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should

be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This radio transmitter 4104 A-AR5BHB116 has been approved by Industry Canada to operate with the antenna types listed below with

the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list,

having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

Type: Dipole

Maximum Peak Gain: 2 dBi

Impedance: 50 Ohm

Canada, avis d’lndustry Canada (IC)

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est

autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout

brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

Informations concernant l’exposition aux fréquences radio (RF)

La puissance de sortie émise par l’appareil de sans ﬁl Barco est inférieure à la limite d’exposition aux fréquences radio d’Industry Canada

(IC). Utilisez l’appareil de sans ﬁl Barco de façon à minimiser les contacts humains lors du fonctionnement normal.

IC ID Unité de Base: 4104 A-AR5BHB116

IC ID Button : 9393B-CLSBTN

Déclaration d’antenne d’Industrie Canada (IC)

Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain

maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique

à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente

(p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.

Le présent émetteur radio 4104 A-AR5BHB116 a été approuvé par Industrie Canada pour fonctionner avec les types d’antenne énumérés

ci-dessous et ayant un gain admissible maximal et l’impédance requise pour chaque type d’antenne. Les types d’antenne non inclus dans

cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l’exploitation de l’émetteur.

Type: Dipole

Gain maximum: 2 dBi

Impédance: 50 Ohm

NCC Statement

第十二條

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特

性及功能。

第十四條

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得

繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療

用電波輻射性電機設備之干擾。

底座 CCAF11LP0930T5

按鈕 CCAJ13LP1890T2

KCC Statement

기본 장치

등록번호 KCC-RMM-BVY-CLICKBASE

기자재의 명칭 : 무선데이터통신시스템용 무선기기

모델명 : CLICKSHARE-BASE

본 기기는 내부에 인증 받은 무선모듈(인증번호 : ATH-AR5BHB116)을 내장하고 있음

본 기기와 20 cm 이상 떨어져서 사용하시기 바랍니다

등록번호 KCC-CRM-BVY-CLICKBUTTON

버튼

기자재의 명칭 : 특정소출력 무선기기(무선데이터통신시스템용 무선기기)

모델명 : CLICKSHARE-BUTTON

Table of contents

TABLE OF CONTENTS

1. Introduction ......................................................................................................... 3

1.1 About this guide ...................................................................................................................... 3

1.2 About the documentation ............................................................................................................. 3

1.3 Symbols and font s .................................................................................................................... 4

2. Safety instructions ................................................................................................. 5

2.1 General safety ........................................................................................................................ 5

2.2 Environmental Condition Check ..................................................................................................... 5

2.3 Plug types ClickShare ................................................................................................................ 6

2.4 Adapter types ClickShare Link ....................................................................................................... 7

2.5 Repacking ............................................................................................................................ 7

2.6 Connector instructions ................................................................................................................ 8

3. ClickShare Service activitie s ..................................................................................... 9

3.1 ClickShare detailed service mode l ................................................................................................... 9

3.2 Reporting an issue in SalesForce.com .............................................................................................. 9

3.3 Reaching the local Barco helpdesk ................................................................................................. 1 1

4. Product and component s ........................................................................................1 3

4.1 About the ClickShare product ....................................................................................................... 1 3

4.2 ClickShare speci ﬁ cations ............................................................................................................ 1 4

4.3 ClickShare Link speci ﬁ cations ...................................................................................................... 1 6

4.4 About the Base Unit ................................................................................................................. 1 6

4.5 About the Butto n ..................................................................................................................... 1 9

4.6 About the Tray ....................................................................................................................... 2 0

4.7 Retrieving the serial and version numbers ......................................................................................... 2 1

4.8 Mobile Device Support .............................................................................................................. 2 1

5. Installing ClickShare ..............................................................................................2 3

5.1 Installation methods for the Base unit .............................................................................................. 2 3

5.2 T a ble mounting ...................................................................................................................... 2 3

5.3 Wall mounting ........................................................................................................................ 2 4

5.4 Ceiling mountin g ..................................................................................................................... 2 5

5.5 Rack mounting ....................................................................................................................... 2 7

6. Connecting .........................................................................................................2 9

6.1 Video signal connections to the Base Unit ......................................................................................... 2 9

6.2 Audio connection .................................................................................................................... 3 1

6.3 LAN connection ...................................................................................................................... 3 1

6.4 Power connection and switching on ................................................................................................ 3 2

6.5 Connecting an iOS device ........................................................................................................... 3 3

6.6 Basic Use ............................................................................................................................ 3 7

6.7 Advanced Use ....................................................................................................................... 4 0

6.8 User Interface ........................................................................................................................ 4 2

6.9 Capture mode: detailed - fast ....................................................................................................... 4 3

6.10 Shared desktop: primary - extended ................................................................................................ 4 3

6.11 Audio con ﬁ guration .................................................................................................................. 4 5

7. Preparing the buttons ............................................................................................4 9

7.1 Pairing ............................................................................................................................... 4 9

7.2 Pre-install of the Launcher service .................................................................................................. 5 0

8. Web Interface ......................................................................................................5 1

8.1 Accessing the ClickShare Web Interface ........................................................................................... 5 1

8.2 Language setup Web interface ..................................................................................................... 5 2

8.3 About ClickShare tabs ............................................................................................................... 5 3

8.4 Basic settings ........................................................................................................................ 5 4

8.5 Wallpaper (background) selection .................................................................................................. 5 6

8.6 Personalized wallpapers ............................................................................................................ 5 8

8.7 Display setting s ...................................................................................................................... 6 0

8.8 Output ports .......................................................................................................................... 6 1

8.9 On-screen text format ............................................................................................................... 6 2

8.10 Audio settings ........................................................................................................................ 6 4

8.11 Advanced settings: Hostname ...................................................................................................... 6 5

8.12 Advanced settings: LAN network setting s .......................................................................................... 6 6

8.13 Advanced settings: WiFi settings ................................................................................................... 6 7

8.14 Advanced settings: Access web interfac e .......................................................................................... 6 8

8.15 Advanced settings: access SS H .................................................................................................... 6 9

8.16 Maintenance, status check ClickShare ............................................................................................. 6 9

8.17 Maintenance, Buttons information .................................................................................................. 7 1

8.18 Con ﬁ gured Links ..................................................................................................................... 7 3

8.19 Calibrating a ClickShare Link ....................................................................................................... 7 4

8.20 Base Unit software update .......................................................................................................... 7 5

R5900006 CLICKSHARE 04/12/2013

Table of contents

8.21 Downloads from Base Uni t .......................................................................................................... 7 7

8.22 Manage System Con ﬁ guratio n ...................................................................................................... 7 7

8.23 Load Default Settings ............................................................................................................... 7 8

8.24 Administrator password ............................................................................................................. 8 0

8.25 Log setting s .......................................................................................................................... 8 0

8.26 ClickShare Help, Barco contact data ............................................................................................... 8 1

8.27 Barco ClickShare EULA ............................................................................................................. 8 2

9. Software updating.................................................................................................8 5

9.1 Retrieving software versions ........................................................................................................ 8 5

9.2 Base Unit software update .......................................................................................................... 8 6

9.3 Emergency recovery procedure via software recovery stic k ....................................................................... 8 8

9.4 Buttons software update ............................................................................................................ 9 2

10. Maintenance of the product .....................................................................................9 5

10.1 Maintenance of your ClickShare .................................................................................................... 9 5

11. Troubleshooting ...................................................................................................9 7

11.1 Step by step support procedure ..................................................................................................... 9 7

11.2 Troubleshooting lis t .................................................................................................................. 9 7

11.3 Generating log ﬁ le s .................................................................................................................1 01

12. Frequently Asked Question s .................................................................................. 1 03

12.1 List of FAQ s .........................................................................................................................1 03

13. Order info ......................................................................................................... 1 07

13.1 List of articles and their order numbers ............................................................................................1 07

14. Environmental information .................................................................................... 1 09

14.1 Disposal informatio n ................................................................................................................1 09

14.2 Rohs compliance ...................................................................................................................1 09

14.3 Production addres s .................................................................................................................1 10

Index .....................................................................................................................1 11

R5900006 CLICKSHARE 04/12/2013

1. Introduction

1. INTRODUCTION

In this section you get a short introduction to the available ClickShare documentation.

•

About this guide

About the documentation

Symbols and fonts

1.1 About this guide

Version

Partnumber

Description

Level

R5900006

Service Guide

Barco service personnel / Customer

support

Always check for the latest version of the manual on https://my.barco.com

Depending on the version of your ClickShare product, some graphics might be different to the ones used in

this manual. This however does not have any effect on the functionality.

1.2 About the documentation

List of available ClickShare documents

The ClickShare documentation consists of the following manuals:

Guide

Article number

R5900001

R5900002

R5900004

R5900005

R5900006

R5900007

R5900008

R5900009

User Guide

Quick Start Guide

Installation Guide

Safety Guide

Service Guide

Button Guide

Rack Mount Guide

Recycling Manual

A printed copy of the Safety Guide and Quick Start Guide is included in the ClickShare box at purchase. Please

check online for the other documents.

This Service Guide gives a detailed overview of all ClickShare components. It also contains information on how to prepare your

ClickShare product for use and has an advanced troubleshooting chapter.

Not all documentation is publicly available. This Service Guide is only available to Customer Service partners.

R5900006 CLICKSHARE 04/12/2013

1. Introduction

1.3 Symbols and fonts

Symbol overview

The following icons are used in the manual :

Caution

Warning

Info, term deﬁnition. General info about the term

Note: gives extra information about the described subject

Tip: gives extra advice about the described subject

Font overview

•

Buttons are indicated in bold, e.g. OK.

Menu items are indicated in italic.

Step related notes, tips, warnings or cautions are printed in italic.

Procedure related notes, tips, warnings or cautions are printed in bold between 2 lines preceded by the corresponding icon.

R5900006 CLICKSHARE 04/12/2013

2. Safety instructions

2. SAFETY INSTRUCTIONS

Overview

•

General safety

Environmental Condition Check

Plug types ClickShare

Adapter types ClickShare Link

Repacking

Connector instructions

2.1 General safety

Safety warnings

The installation of the device must comply with the guidelines in the ClickShare Installation Guide (R5900004).

•

To prevent injuries and physical damage, always read this manual and all labels on the system before connecting to the wall

outlet.

The apparatus must be grounded (earthed) via the supplied power cable. If the supplied power cable is not the correct one,

consult your dealer.

•

The ClickShare product is intended to be used in ofﬁce and indoor environments only.

Only use the power cord supplied with your device. While appearing to be similar, other power cords have not been safety

tested at the factory and may not be used to power the device. For a replacement power cord, contact your dealer.

•

This product should be operated from an AC power source. Power input is auto-ranging from 100 V to 240 V.

All equipment in the system is equipped with a 3-wire grounding plug, a plug having a third (grounding) pin. This plug will only

ﬁt into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your

electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding- type plug.

•

Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord. To disconnect

the cord, pull it out by the plug. Never pull the cord itself.

If an extension cord is used with this product, make sure that the total of the Ampere ratings on the products plugged into the

extension cord does not exceed the extension cord Ampere rating.

Never spill liquid of any kind on the product. Should any liquid or solid object fall into the cabinet, unplug the set and have it

checked by qualiﬁed service personnel before resuming operations.

Lightning - For added protection for this product during a lightning storm, or when it is left unattended and unused for long

periods of time, unplug it from the wall outlet. This will prevent damage to the device due to lightning and AC power-line surges.

Only use attachments/accessories speciﬁed by the manufacturer.

2.2 Environmental Condition Check

Environment condition check

A device must always be mounted in a manner which ensures both air inlets and outlets are free. For installations in environments

where the device is subject to excessive dust, then it is highly advisable and desirable to have this dust removed prior to it reaching

the device clean air supply. Devices or structures to extract or shield excessive dust well away from the device are a prerequisite; if

this is not a feasible solution then measures to relocate the device to a clean air environment should be considered.

It is the customer’s responsibility to ensure at all times that the device is protected from the harmful effects of hostile airborne particles

in the environment of the device. The manufacturer reserves the right to refuse repair if a device has been subject to negligence,

abandon or improper use.

Ambient temperature conditions

Max. ambient temperature : +40°C or 104°F

Min. ambient temperature: +5°C or 41°F

Storage temperature: -20°C to +60°C (–4°F to 140°F)

Humidity Conditions

Storage: 0 to 90% relative humidity, non-condensing

Operation: 0 to 85% relative humidity, non-condensing

R5900006 CLICKSHARE 04/12/2013

2. Safety instructions

Environment

Do not install the device in a site near heat sources such as radiators or air ducts, or in a place subject to direct sunlight, excessive

dust or humidity. Be aware that room heat rises to the ceiling; check that temperature near the installation site is not excessive.

2.3 Plug types ClickShare

AC Power cord with NEMA 5/15 plug up to 15 A

NEMA 5/15

The wires of the power cord are colored in accordance with the following code:

Green or yellow + green: Earth (Ground)

Blue or white: Neutral

Brown or black: Line (Live)

AC Power cord with BS 1363 plug up to 13 A

The wires of the mains lead are colored in accordance with the following code:

Bs 1363

Green + yellow: Earth (Ground)

Blue: Neutral

Brown: Line (Live)

Make sure you use the correct fuse rating for the appliance.

Power cord with GB 2099 plug

The wires of the mains lead are colored in accordance with the following code:

Green + yellow: Earth (Ground)

Blue: Neutral

Brown: Line (Live)

AC Power cord (mains lead) with CEE 7 plug up to 16 A

The wires of the mains lead are colored in accordance with the following code:

CEE 7

Green + yellow: Earth (Ground)

Blue: Neutral

Brown: Line (Live)

AC Power cord with JIS C8303 plug up to 7 A

The wires of the power cord are colored in accordance with the following code:

Green or yellow + green: Earth (Ground)

Blue or white: Neutral

Brown or black: Line (Live)

R5900006 CLICKSHARE 04/12/2013

2. Safety instructions

2.4 Adapter types ClickShare Link

Type A power input AC clip

Image 2-1

Type C power input AC clip

Image 2-2

Type G power input AC clip.

Image 2-3

Type I power input AC clip (two pins)

Image 2-4

2.5 Repacking

On Repacking

Save the original shipping carton and packing material; they will come in handy if you ever have to ship your equipment. For maxi-

mum protection, repack your set as it was originally packed at the factory.

R5900006 CLICKSHARE 04/12/2013

2. Safety instructions

2.6 Connector instructions

Connector instructions

Several types of connectors are used in the ClickShare product: it is important to disconnect them by pulling

the connector, not the wire. Some of the connectors (e.g. mains power plug) can be mechanically secured:

make sure to release the mechanical lock prior to unplugging the connector and always mechanically secure

the connector when it is plugged in.

Plug in or unplug connectors in a straight way.

R5900006 CLICKSHARE 04/12/2013

3. ClickShare Service activities

3. CLICKSHARE SERVICE ACTIVITIES

3.1 ClickShare detailed service model

Sales model

Distributor

Dealers

Customer

Image 3-1

Sales model

The way ClickShare comes to the customer:

1. Distributor purchases from Barco.

2. Dealers purchase from a distributor.

3. Dealers sell to the end customer.

Service model

Customer

Dealers

Distributor

Image 3-2

Service model

When a customer experiences a problem, he or she should contact the dealer. Dealer gives Tier I support. He and requests a RMA

from Distributor to return the faulty product

Tier I support consists out of:

•

identiﬁes ClickShare component failure

RMA request by distributor

Facilitates shipment of faulty unit from customer to distributor

The distributor troubleshoots the returned assemblies and gives Tier II support.

Tier II support consists of

•

checks returned units according a standard test procedure.

sends replacement unit to customer to replace the faulty unit.

contacts Barco to request RMA to return faulty product.

sends faulty product to Barco.

Barco receives the faulty product and validates failure.

3.2 Reporting an issue in SalesForce.com

How to report

1. Open a browser window and type the following address in the address line: https://emea.salesforce.com/

2. Login by entering your user name and password.

3. Create a new request by selecting Swap/part delivery request.

R5900006 CLICKSHARE 04/12/2013

3. ClickShare Service activities

Image 3-3

4. Fill out the service request form

Image 3-4

5. Click Subnit & Add Attachment.

6. Click Choose File and browse to the ﬁle to attach.

7. Click Attach ﬁle.

8. To add extra ﬁles, repeat the Choose File and Attach ﬁle action.

When all ﬁles are attached click Done.

Image 3-5

R5900006 CLICKSHARE 04/12/2013

3. ClickShare Service activities

An overview will be displayed. Extra information can be added.

Your service request is logged.

3.3 Reaching the local Barco helpdesk

How to reach

1. Go to Barco’s website, www.barco.com.

Image 3-6

2. Click on the drop down next to Training & Support and select Support.

3. Select your Country and the Market.

Image 3-7

Select for Market, Media & Entertainment, Corporate AV.

4. Click Go.

The local service contact page is displayed.

R5900006 CLICKSHARE 04/12/2013

3. ClickShare Service activities

Image 3-8

R5900006 CLICKSHARE 04/12/2013

4. Product and components

4. PRODUCT AND COMPONENTS

Overview

•

About the ClickShare product

ClickShare speci ﬁ cations

ClickShare Link speci ﬁ cations

About the Base Unit

About the Button

About the Tray

Retrieving the serial and version numbers

Mobile Device Support

4.1 About the ClickShare product

ClickShare sets

ClickShare makes connecting to the meeting room’s video system a matter of clicking a Button. This one click wonder not only

helps the presenter get the presentation on-screen in a second, but it also allows the other people in the meeting to participate more

actively. The result is enhanced meeting efﬁciency and better decision-making.

At the moment 4 different sets are available on the market. Each set is sold in its speciﬁc region and it can only be used in that

speciﬁc region.

Components ClickShare set

A standard ClickShare set consists of a Base Unit, a Tray and 4 Buttons. Depending on the location where you buy the product, the

software of the Base Unit is different. If needed, you can buy additional Buttons and Trays.

Image 4-1

ClickShare main components

Base unit

Button

Tray

Accessories included

Depending on the country where you buy the product, the following regionalized accessories are also included in the ClickShare

box.

R5900006 CLICKSHARE 04/12/2013

4. Product and components

Regional version

Contains

Accessories included

R9861005EU

•

R9861006BEU

•

power cables CEE7 and BS 1363

wall/ceiling mounting brackets

a DVI to VGA converter

4x R9861006D01

R9861006T01

R9861005JP

R9861005CN

R9861005NA

R9861005WW

•

R9861006BJP

4x R9861006D01

R9861006T01

•

power cable JIS C8303

wall/ceiling mounting brackets

a DVI to VGA converter

•

R9861006BCN

4x R9861006D01

R9861006T01

•

power cable GB 2099

wall/ceiling mounting brackets

a DVI to VGA converter

•

R9861006BNA

4x R9861006D01

R9861006T01

•

power cable NEMA 5/15

wall/ceiling mounting brackets

a DVI to VGA converter

•

R9861006BEU

4x R9861006D01

R9861006T01

•

power cables CEE7 and BS 1363

wall/ceiling mounting brackets

a DVI to VGA converter

Contact your local sales representative for the correct regional variant to be used in your country.

Optional accessory: ClickShare Link

Order number: R9861001

Image 4-2

ClickShare Link

Using the optional ClickShare Link allows you to use your iPad with ClickShare.

Via a cable or wireless via Apple TV, the complete content of your iPad touchscreen is transferred to the meeting room screen

A ClickShare Link kit contains:

•

1 ClickShare Link unit

1 DVI to HDMI convertor

1 power adapter

4 power clips

1 USB cable

4.2 ClickShare speciﬁcations

Overview

Weight

2.6 kg/5.75 lb

Dimensions (HxWxD)

181mm (incl. antennas) x 260mm x 276mm (Min.) / 7.125” (incl. antennas) x 10.236”

x 10.9” (Min.)

Band

2.4 GHZ and 5 GHz

Connections

1x Ethernet LAN

> 4x (back) + 1x (front) USB

> Analog line out on mini jack socket (3.5mm)

> Analog line in on mini jack socket (3.5mm)

R5900006 CLICKSHARE 04/12/2013

4. Product and components

Range

Max. 30m (100 ft) between ClickShare Button and ClickShare Base Unit

Encryption

AES CCMP

Wireless transmission protocol

Lifetime

IEEE 802.11 a/g/n

MTBF = 40,000h (90% conﬁdence level)

MTBF = 100,000h (60% conﬁdence level)

MTBF conditions:

•

Environment: Ground Benign

Temperature: 25°C

Method: MIL-HDBK-217F Notice 2 </ul

System requirements

PC minimum requirements:

CPU: Intel Pentium Dual Core E2140 – 2 * 1600 Mhz (or equivalent: AMD Athlon 64 X2

3800+ - 2 * 2000 Mhz)

Memory: 1024 MB RAM

OS: Windows XP Pro/Home (SP3) (Windows Vista/7 supported, but requires more RAM)

PC recommended requirements:

CPU: Intel Core 2 Duo E4600 – 2 * 2400 Mhz (or equivalent: AMD Athlon 64 X2

4800+ - 2 * 2500 Mhz)

Memory:2048 MB RAM

OS: Windows XP Pro/Home, Windows Vista, Windows 7, Windows 8

MAC

CPU: Intel Core 2 Duo

Memory: 2048 MB RAM

OS: Mac OS X 10.6, 10.7, 10.8

Max 3000m (9842 ft)

Altitude

Temperature range

Operating: +5°C to +40°C (+41°F to +104°F)

> Storage: -20°C to +60°C (–4°F to +140°F)

Storage: 0 to 90% relative humidity, non-condensing

> Operation: 0 to 85% relative humidity, non-condensing

WPA2-PSK

Humidity

Authentication protocol

Output resolution

DVI WUXGA (1920x1600) (panoramic format (2560x1080) available from ClickShare

Base Unit software v01.02.00.09 onwards)

Input Resolutions

Frame rate

Up to 2048x1536 (QXGA)

Up to 20fps (up to 30fps with software update available 5 July 2013)

Windows XP Pro, Vista Pro and Windows 7 Pro 32 & 64 bit, Windows 8 and 8 Pro

> Mac OS X 10.6, 10.7, 10.8

Operating system

Video outputs

DisplayPort, Single link DVI-I

> VGA (via included convertor, highest resolutions only with reduced blanking)

In "Dual screen" mode, connection can occur either through DVI and DisplayPort, or

through VGA and DisplayPort.

Audio

Audio compatible from ClickShare Base Unit software v01.02.00.09 onwards

iPad and iPhone compatibility

Available via ClickShare app for static content or optional ClickShare Link and AppleTV

for dynamic content, from ClickShare Base Unit software v01.02.00.09 onwards

Number of simultaneous

connections

Noise Level

Max. 28dBA

Number of sources simultaneous

on screen

R5900006 CLICKSHARE 04/12/2013

4. Product and components

4.3 ClickShare Link speciﬁcations

Overview

Dimensions

Weight

116 mm x 60 mm x 23 mm (4.57” x 2.36” x 0.91”)

< 250g

Connection with Base Unit

Video Input

USB

Single link DVI

Video Output

Power

USB mini type B

Using external power adaptor (included in the package):

•

DC output: 5V, 2A

AC input: 100-240V, 50-60 Hz, 0.36A

Wall-plug type

Included AC clips: types A, C, G and I for world wide coverage

Power consumption

Maximum 5W

iPad, iPhone and Android

compatibility

Support for iPad via cable or Apple TV

HDMI and/or DVI cable not included in the package

Audio

No audio

Not supported

170 g

HDCP

Weight

Included in the package

•

HDMI to DVI convertor

3ft USB cable

DC adaptor

ClickShare Link

4.4 About the Base Unit

Base Unit

The Base Unit receives the wireless input from the Buttons and controls the content of the meeting room display and

the sound of the meeting room’s audio system.

The Base Unit can be installed in three different ways.

Front layout of the Base Unit

At the front of the Base Unit you can ﬁnd a standby button, status LED strips and a USB port.

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4. Product and components

Image 4-3

Base Unit

USB port

Status LED strip

Standby button

Table 4-3

USB port

The USB port is used to update the software of both the Base Unit and the Buttons.

When plugging in the Button into the Base Unit, the Button is paired to the Base Unit. The Base Unit checks whether the Button’s

software and ﬁrmware are up to date. If not, the Base Unit updates the software and/or ﬁrmware.

To update the Base Unit software, download the latest version of the software from the Barco website. Copy the ﬁle on a USB stick

and plug it into the USB port of the Base Unit. Follow the progress and instructions on the display.

Status LED strips

The color of the LEDs at the front of the Base Unit give information on the status of the system.

LEDs behavior

Explanation

static red

•

receiving content from the Buttons and streaming towards the display.

pairing and software update of the Button is done. You can now unplug the

Button from the Base Unit.

•

during the ﬁrst phase of the Base Unit boot process.

blinking white

•

system is starting up (during the second phase)

Button pairing is in progress

software update of the Base Unit

slow blinking white

static white

•

standby mode (i.e. muting the display output)

•

awake and ready (i.e. showing the welcome message on the display)

pairing is done

red blinking

•

an error occurred

Standby button

The button at the front of the Base Unit has a power on/off function and a standby function.

•

When the system is awake, a short push triggers the system to go into standby mode.

When the system is in standby mode, a short push triggers the system to wake up.

When the system is powered on, a long push makes the system to shut down and power off.

When the system is shut down, a long push or short push triggers the system to start up.

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4. Product and components

Back layout of the Base Unit

At the back of the Base Unit you can ﬁnd the rocker switch, the label, the ports and connectors of the Base Unit.

Image 4-4

Backside of the Base Unit

Fixture points for the antenna

Label containing the article number and power rating of the product

Mains power connector

Rocker switch

DVI-I display connector

DisplayPort connector

LAN Ethernet connection

4 USB ports

Audio In port

Audio Out port

Rocker switch

The rocker switch is used to power on and off the Base Unit.

•

To switch on the Base Unit, set the rocker switch to “I”.

To shut down the system, set the rocker switch to “0”.

Mechanical ﬁxture points

The mechanical ﬁxture points are located at the bottom of the Base Unit

Antenna

Two antennas are included in the ClickShare box. To avoid damage during transport, they are not pre-mounted. Depending on the

installation method you should secure the antenna to the back of the Base Unit or to the front panel of the rack mount.

The antennas can rotate for a better wireless connection.

Usage of antennas other than the ones provided with the unit are allowed within the restrictions on usage of other antennas deﬁned

by local regulations. Barco does not take responsibility for damage or disturbance of other devices that may be caused by using a

different antenna. The use of an active power ampliﬁer is not allowed.

Antenna type : Dipole

Gain : Maximum 2dBi peak gain in 2.4GHz and 5Ghz band

Ventilation grids

Ventilation grids are foreseen on the top and both sides of the Base Unit.

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4. Product and components

Image 4-5

Ventilation grids IN and OUT

The Base unit sucks air via the top ventilation grid and push hot air out on both sides.

Make sure not to cover the ventilation grids during operation of the Base Unit. Always keep a free area of

minimum 50 mm in front of all ventilation grids.

Bottom layout of the Base Unit

The serial number label with the applicable certiﬁcation logos is stuck at the bottom of the Base Unit.

The serial number label contains:

•

the Barco logo

the Barco part number

the serial number

the revision number

the production date (month/year)

markings for applicable standards (CE, CCC, UL, ...)

markings for waste regulation

“Made in ...”

4.5 About the Button

Buttom

A Button toggles the sharing of the individual PC or MAC screen on the meeting screen.

Button layout

A Button consists of three main components.

Image 4-6

Button layout

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4. Product and components

USB connector

Button

LED ring

Table 4-6

USB connector

Using the USB connector the Button can be plugged into a laptop (for sharing your screen) or the Base Unit (for pairing the Button

to the Base Unit or updating its software).

Button

Click the Button to display the content of the laptop’s screen on the meeting room display. Clicking the Button during the meeting

will toggle the sharing of the screen.

Holding the button for 2 seconds brings the content of the laptop’s screen as full screen on the meeting screen, removing other

sources currently displayed.

LED ring

The LED ring indicates the current status of your ClickShare.

LEDs behavior

Explanation

white blinking

•

the Button is plugged in the laptop and initializing or waiting for the user

to start the ClickShare application.

pairing/software update of the Button in the Base Unit is in progress.

static white

static red

•

ClickShare is ready to start sharing your screen.

pairing is done. You can now unplug the Button from the Base Unit.

•

sharing your screen with the display.

pairing and software update is done. You can now unplug the Button

from the Base Unit.

red blinking

off (no light)

•

an error occurred.

•

the Button is not or not properly inserted into the USB port.

the Button might be defective.

the USB port or computer might be defective.

Button label

The label at the bottom of the Button contains:

•

the Barco logo

the Barco part number

the serial number

the revision number

the production date (week/year)

markings for applicable standards (CE, CCC, UL, ...)

markings for waste regulation

“Made in...”

Handle the Button cable with care. Rough handling might cause defects.

4.6 About the Tray

Tray layout

The function of the Tray is to hold the Buttons on the table after the meeting is ﬁnished. The Tray can hold up to 4 Buttons.

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4. Product and components

Image 4-7

Tray layout

Article number

The speciﬁc article number of the tray can be found at the bottom of it.

Do not clean the Tray with products containing alcohol.

Tray is passive, requires no power or batteries.

4.7 Retrieving the serial and version numbers

Base Unit and Button label

You can easily ﬁnd the serial and version number of the Base Unit and Button on the corresponding label.

•

The label of the Base Unit is located at the bottom.

The label of the Button is located at the bottom.

4.8 Mobile Device Support

Overview

The below list of Apps are supported by ClickShare and can be installed on your mobile device from Google Play or Apple App Store.

Before you can use your mobile device with ClickShare, you have to connect the mobile device Wi-Fi with the ClickShare Base Unit

Wi-Fi. Follow the instructions as given in your mobile device user guide.

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4. Product and components

App

Used on

Logo

ClickShare Presenter

Android and iOS

MirrorOp Sender for Galaxy

Samsung Galaxy only

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5. Installing ClickShare

5. INSTALLING CLICKSHARE

WARNING: Do not connect to the mains power during installation.

WARNING: Only use the antennas that are delivered with the product. Other antennas are not allowed.

Overview

•

Installation methods for the Base unit

5.1 Installation methods for the Base unit

For optimal performance, install the Base Unit close to the display and avoid obstacles between the Base Unit

and the Buttons. Do not block the fan inlets and outlets of the Base Unit!

Introduction to the installation methods

The base unit can be installed in different ways in a meeting room:

•

Table mounted

Wall mounted

Ceiling mounted

Rack mounted

The antennas are removable. They can be ﬁxed to the Base Unit depending on the way the Base Unit is installed in the room. The

antennas can rotate for better wireless connection.

Using extension cables for the antennas is allowed, but this can reduce the performance.

5.2 Table mounting

Overview

Put the Base Unit directly on the meeting room table.

The total weight of the Base Unit is 2,6 kg.

CAUTION: When placing the Base Unit inside a closed cabinet, make sure there is sufﬁcient ventilation for

hot air exhaust.

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5. Installing ClickShare

5.3 Wall mounting

About wall mounting

Use the mounting brackets, inserted in the ClickShare box, to mount the Base unit on the wall.

The total weight of the Base Unit — including the mounting brackets — is 2,9 kg.

Necessary tools

•

a drill (type of drill depends on the type of wall)

Torx T10 screwdriver

Additional screwdriver that matches the mounting screws (mounting screws not delivered)

Necessary parts

•

2 mounting screws

2 plugs

Mounting brackets (included in the ClickShare box)

How to install

1. Drill two holes in the wall, at a distance of 173 mm (6.81 inch) from each other on a horizontal line.

2. Insert a plug in each hole (if needed, depends on the wall type) and drive in the 2 screws. Make sure not to drive in the screws

fully so that the bracket can be hooked on the screws.

Note: Mounting screws and plugs are not included in the ClickShare box . The type of screws and plugs depend on the type

of wall (stone, wood, plasterboard, ...) you are mounting the Base Unit to. Make sure the head of the screw is not larger

than the hole in the bracket.

3. Install the brackets on the Base Unit as shown on image 5-1. Use the mechanical ﬁxation points at the bottom of the Base Unit.

Note: Use the pre-mounted Pan Head T10 M3 screws (refer to image 5-4) to mount the brackets. Remove them from the Base

Unit and reuse them to ﬁxate the brackets to the Base Unit.

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5. Installing ClickShare

173mm

Image 5-1

4. To mount the Base unit on the wall, hook the slots in the brackets over the 2 screws in the wall (front side of the Base unit directed

towards the ceiling or the ﬂoor) and pull it downward until it is secured.

CAUTION: It is only allowed to mount the Base Unit front side up or down. Mounting on its side is not allowed!

5.4 Ceiling mounting

About ceiling mounting

Use the mounting brackets, inserted in the ClickShare box, to mount the Base unit to the ceiling.

WARNING: Never use the “keyholes” in the mounting brackets to mount the Base unit to the ceiling !

Necessary tools

•

a drill (type of drill depends on the type of ceiling and screw type)

•

T10 torx screwdriver

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5. Installing ClickShare

Necessary parts

•

Mounting brackets (included in the ClickShare box)

•

4 mounting screws and corresponding screwdriver (not included)

How to install

1. Drill four holes in the ceiling according to the dimensions indicated in the picture below (length: 277mm, depth: 157mm)

7mm

277mm

Image 5-2

Ceiling mount

2. Remove the four Pan Head T10 M3 screws at the bottom of the Base Unit.

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5. Installing ClickShare

Image 5-3

Removal of pre-mounted screws

3. Install the mounting brackets to the Base Unit as shown on image 5-2. Drive in the four removed Pan Head T10 M3 screws to

secure the brackets to the Base Unit.

4. Insert a plug in each hole (if needed and depending on the ceiling type) and drive in the 4 mounting screws.

Note: Mounting screws and plugs are not included in the ClickShare box . The type of screws and plugs depends on the type

of ceiling (stone, wood, plasterboard, ...) you are mounting the Base Unit to.

Tip:

This procedure should be performed by two people: one person holding the Base Unit in place, one person tightening

the screws.

5.5 Rack mounting

About rack mounting

For meeting rooms with a dedicated AV rack, an optional Rack Mount for the ClickShare Base Unit is available. This integrates

ClickShare seamlessly into the room’s existing high-end AV installation. The rack mounting kit should be ordered separately.

Necessary free space in the rack is 3U.

The total weight of the Base Unit — including the rack mount plate — is 6,1 kg.

Necessary tools

•

Torx T10 screwdriver

•

Additional screwdriver that matches the mounting screws

Necessary parts

•

A rack mount kit (to be ordered separately)

•

4 screws (included in the rack mount kit)

How to install

1. Remove the four Pan Head T10 M3 screws at the bottom of the Base Unit.

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5. Installing ClickShare

Image 5-4

Removal of pre-mounted screws

2. Place the Base Unit on the rack mount and drive in the four removed Pan Head T10 M3 screws.

Refer to “1” on image 5-5.

3. Fasten the antenna to the front panel of the rack mount.

Refer to “2” on image 5-5.

Image 5-5

4. Tighten the antenna cables to the back of the Base Unit.

Refer to “3” on image 5-5.

5. Use the four included screws to mount the rack mount assembly into the dedicated AV rack.

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6. Connecting

6. CONNECTING

Overview

•

Video signal connections to the Base Unit

Audio connection

LAN connection

Power connection and switching on

Connecting an iOS device

Basic Use

Advanced Use

User Interface

Capture mode: detailed - fast

Shared desktop: primary - extended

Audio con ﬁ guration

The ClickShare Base Unit is completely assembled at the factory. Only the installation, connection and con-

ﬁguration should be done at site. The actual installation (on table, wall mounted or in a ceiling) is covered in

the Installation Guide (R5900004).

6.1 Video signal connections to the Base Unit

CAUTION: Make sure the Base Unit is installed properly before connecting.

About Video signal connection

Depending on the local setup, a single screen or dual screen setup is possible.

For a single screen setup, a DVI or DisplayPort connection should be made between the Base Unit and the display.

For a dual screen setup, a DVI and a DisplayPort connection should be made between the Base Unit and the displays.

To connect

1. Connect the Base Unit to the display(s) using display cables.

Refer to “1” on image 6-1.

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6. Connecting

Image 6-1

Display cables connection

Note: Display cables are not included in the ClickShare box at purchase.

Supported types of displays are:

Single Link DVI

DisplayPort

VGA: use the adapter included in the ClickShare box (reduced blanking on highest resolution)

HDMI: use an adapter cable (not included in the box)

2560x1080 via Dual Link DVI: Use Barco kit B5606021.

When setting up a single display conﬁguration, connect the DVI-I or the DisplayPort cable to the display.

When setting up a dual display conﬁguration, connect the DVI-I connector with display 1 and the DisplayPort connector with

display 2.

DVI

DisplayPort

DVI

Image 6-2

Display connections

When the second display has no display port input, use an adapter from display port to DVI to connect the display. An active

adapter is allowed. Use a USB port at the back side of the Base Unit to power the adapter.

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6. Connecting

6.2 Audio connection

About audio

The ClickShare Button captures the audio output of the user’s laptop and sends it to the Base Unit together with the video signal.

The Base Unit will then mix the audio signals from all Buttons that are sharing their content. The mixed audio will be output at line

levels from the mini jack socket (3.5mm) (green connector on the back of the Base unit).

It is up to the user to decide whether or not to send the audio signal together with the video signal. The user can decide this by

using the same tools as he would to control the laptop’s speakers or a headphone: the audio controls of the operating system (eg for

Windows: Control Panel > Sounds and audio devices) or the physical buttons on the keyboard of their laptop (mute/unmute, lower

volume, higher volume).

There will be synchronization between the audio and video signal.

How to connect separate audio

1. Connect an audio cable with mini jack socket (3.5mm) into the audio out of the Base unit.

Image 6-3

2. Connect the other side to the meeting room’s sound system.

Sound is not sent out

In some Windows environments sound is not sent out. This can be solved as follow:

1. Right click on the sound icon in the system tray and select Playback devices. The Sound window opens.

2. Select Speakers ClickShare, select Set default and click Apply.

6.3 LAN connection

About LAN connection

The Base Unit can be connected to a local network or directly to a laptop. For normal operation, a LAN connection is not necessary.

The LAN connection can be used:

•

to conﬁgure your ClickShare unit

to update the software

for maintenance purposes

How to connect

1. Insert a network cable with RJ-45 connector into the LAN port.

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6. Connecting

Image 6-4

LAN connection

2. Connect the other side to a LAN.

6.4 Power connection and switching on

WARNING: Use a power cord which complies to local regulations. If not included in the box, contact your

local dealer for a correct power cord.

How to connect

1. Plug the power cable in the mains power connector at the back of the Base Unit

Note: The local variant of the power cable is included in the ClickShare box.

Image 6-5

Power connection

European version

Japanese version

Chinese version

Type C and type G

Type A

Type I CCC

Type A

North American version

2. To power on the unit, set the rocker switch to “1”.

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6. Connecting

If the Base unit does not start up automatically, use the standby button.

The standby button at the front can now fully control the unit.

Image 6-6

Standby button

The standby button has the following functions:

When the system is awake, a short push triggers the system to go into standby mode.

When the system is in standby mode, a short push triggers the system to wake up.

When the system is powered on, a long push causes the system to shut down and power off.

When the system is shut down, a long push or short push triggers the system to start up.

6.5 Connecting an iOS device

The optional Hardware add-on ClickShare Link is needed to connect an iOS device.

About an iOS device connection

The ClickShare Link allows users to get the content from an iOS device touchscreen to the large meeting room screen. The iOS

device behaves like an additional laptop. Note that the ClickShare Link only streams video, sound is not supported.

The ClickShare Link is to be attached to the (rear) USB port of the ClickShare Base Unit.

For the iOS device itself, there are two ways to connect to the ClickShare Link:

•

Cable connection, requires an HDMI adapter for iOS device.

Wireless, requires an Apple TV. AirPlay needs to be activated on the iOS device.

Only 1 iOS device and ClickShare Link combination allowed per ClickShare base Unit. Multiple iOS device

can be used when using the ClickShare App.

Connection via cable

1. Connect a USB cable between the ClickShare Link USB port and one of the backside USB ports of the Base Unit.

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6. Connecting

USB

ClickShare Link

USB

iPad

ClickShare Base Unit

HDMI

Image 6-7

iPad connection via cable

2. Connect an HDMI to DVI video cable to the DVI input of the ClickShare Link or place the convertor from DVI to HDMI on the

ClickShare Link and connect an HDMI cable.

3. Connect the power adapter to the power input of the ClickShare Link.

4. Slide a power input adaptor piece on the power adapter of the ClickShare Link . Use the one which is applicable in your country.

Image 6-8

Type A

Image 6-9

Type C

Image 6-10

Type G

Image 6-11

Type I

5. Connect the power cable of ClickShare Link to wall outlet.

6. Connect the HDMI side of the cable into the iOS device HDMI convertor. (iOS device convertor 30 pin or Lightning connection

to HDMI)

The content of the screen will be displayed on the meeting room screen.

Connection via Apple TV

1. Connect a USB cable between the ClickShare Link USB port and one of the backside USB ports of the Base Unit.

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6. Connecting

USB

HDMI

USB

DVI

Apple TV

ClickShare Link

ClickShare Base Unit

iPad

Image 6-12

Wireless iPad connection

2. Connect an HDMI to DVI video cable to the DVI input of the ClickShare Link or place the convertor from DVI to HDMI on the

ClickShare Link and connect an HDMI cable.

3. Connect the HDMI side of the cable to the Apple TV.

For more information about Apple TV, consult Apple TV’s user guide.

4. Connect Apple TV and iOS device to a WiFi network (it can be the WiFi network of the Base unit or another WiFi network)

Or,

connect Apple TV and the iOS device to a router, connected to a LAN network.

5. Connect the power adapter to the power input of the ClickShare Link.

6. Slide a power input adaptor piece (US, CN, EU or UK) on the power adapter of the ClickShare Link . Use the one which is

applicable in your country.

Image 6-13

Type A

Image 6-14

Type C

Image 6-15

Type G

Image 6-16

Type I

7. Connect the power cable of ClickShare Link to wall outlet.

8. For Apple TV, proceed as follow:

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6. Connecting

In this example, we will connect to the wireless network of the Base Unit. If you want to use a different network, please contact

your IT administrator.

Go into the Apple TV main menu and connect to the ClickShare Base Unit WiFi (IP address = 192.168.2.1, password :

clickshare, SSID: ClickSharre-”serial number unit”)

Image 6-17

Continue without internet. Set IP via DHCP.

Image 6-18

Go to the Settings page, select General, Sleep after and set to Never;

Image 6-19

Image 6-20

Go to the Settings page, select Screen Saver, Start After and set to Never.

Image 6-21

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6. Connecting

Return to the Home page of the Apple TV.

Image 6-22

Calibrate the ClickShare Link to the Apple TV menu by going into the ClickShare Link Base Unit web interface. By calibrating

the Link, we make sure that the Apple TV menu is not shown in the ClickShare composition. iOS content will only be shown

when an iOS device is actually sharing via AirPlay. For more info about the calibration procedure, see "Calibrating a Click-

Share Link", page 74.

9. iOS device user should connect to the same network the Apple TV is connected with and he should start the sharing by enabling

AirPlay mirroring. For more information on how to set up, consult the iPad’s user guide.

Note: Always use AirPlay mirroring. Do not use Streaming.

6.6 Basic Use

Basic functionality

When entering a meeting room equipped with ClickShare and if the display is not in power saving mode, the ClickShare wallpaper

is shown on the display. The content of the wallpaper depends on the setup.

Image 6-23

Starting to use ClickShare is now very simple.

To start using ClickShare

1. Take a Button out of the Tray.

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6. Connecting

Image 6-24

2. Insert the Button into a USB port of your laptop.

Image 6-25

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6. Connecting

The LEDs of the Button start ﬂashing white.

On your laptop a new drive appears.

Two situation are possible now:

A launcher is preinstalled on your laptop (downloaded from the Base Unit or Barco website, or deployed company-wide by

your IT department). ClickShare is immediately available. You can continue with step 5.

nothing is pre-installed. Continue with step 3.

3. Browse to and double-click the ClickShare drive on your laptop.

Image 6-27

MAC environment

Image 6-26

Windows environment

4. Double-click the ClickShare application.

The ClickShare client software starts and its icon appears in the system tray.

On a Windows computer:

On a Macintosh:

When the system is ready for use, a message appears close to the systray icon.

Image 6-28

The LEDs of the Button are static white.

5. To share your screen on the display, click the Button.

The LEDs of the Button become static red and your screen appears on the display. When audio is enabled on the ClickShare

Base Unit, the audio of your laptop is also available on the audio output of the Base Unit and it will be played via the meeting

room audio system. The icon return to the same state as in step 4.

In the system tray, the ClickShare icon starts rotating. On Windows computers the icon changes into

The name of the user logged on to the laptop which is sharing its content is brieﬂy shown in the bottom left corner of the added

content.

ClickShare automatically scales the content of your screen to the resolution of the meeting room display. The aspect ratio of your

screen is maintained to make sure the proportions are correct.

6. To remove your content from the display, click the Button again.

The LEDs of the Button become static white.

7. When leaving the meeting room, unplug the Button from your laptop and put it back in the Tray.

No trace of the ClickShare application is left on your laptop.

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6. Connecting

6.7 Advanced Use

Advanced functionality

ClickShare can show the content of up to four wireless sources or three wireless sources and one ClickShare Link (for an iPad) on

the meeting room display(s) at the same time. A wireless source is a ClickShare Button, or either an iPad or android device sharing

via the ClickShare app. This means by clicking their Button, clicking the virtual button in the ClickShare app or connecting an iOS

device through the ClickShare Link, four persons in the meeting room can display their screens simultaneously. They appear as

follows:

For a meeting room with a single display:

4 users

2 users

3 users

1 user

Image 6-29

Position on single display

For a meeting room with a dual display:

1 user

3 users

2 users

4 users

Image 6-30

Position on Dual screen

One display must support Display Port, otherwise an adapter piece from display port to DVI must be used.

For a single display 2560x1080 Panoramic setup

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6. Connecting

1 user panoramic setup

2 users panoramic setup

4 users panoramic setup

Image 6-31

For Panoramic projectors which require Dual Link DVI in, use the Barco kit B5606021 to convert DisplayPort into Dual Link DVI.

Image 6-32

DisplayPort convertor

If you are the ﬁfth user who wants to share his screen, you are blocked. A message appears on your screen telling you the maximum

number of users being displayed simultaneously has been reached. You can decide to wait until one of the four users removes his

content from the display or you can decide to show your content full screen. In that case, the four screens that were being displayed

are removed and your screen is displayed full screen.

To show your content on the display full screen

1. Click and hold the Button for 2 seconds.

Your content is shown full screen on the display. If other persons were sharing their content on the display, their screens are

removed. Their Button’s LEDs are now shining white again.

4 users

user 5

Image 6-33

Single display

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6. Connecting

4 users

user 5

Image 6-34

Dual display

Image 6-35

Panoramic display

When you click again, your content is removed and the Base Unit shows the welcome screen again. The

content of the previous users is not restored on the display.

6.8 User Interface

User Interface functionality

After launching the client, the ClickShare icon appears in the system tray.

ClickShare context menu

The content of the context menu is related to the operating system.

1. Right-click the ClickShare icon in the system tray.

The context menu appears.

Image 6-36

Context menu

2. From the list, click the action you want to perform.

Click

Result

Start sharing

Show me fullscreen

to show your screen on the display.

The LEDs of your Button become red.

to bring the content of your screen on

the display full screen.

The screens of other users that were

shown on the display disappear.

Capture mode

to choose to capture video with more

(slower performance) or less detail

(faster performance).

Tune video performance and quality

Shared desktop (only for Windows7 and to select primary or extended desktop

Windows8)

Depending on the selection the primary

or the extended display is displayed.

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6. Connecting

Click

Result

About ClickShare Client

to ﬁnd out the ClickShare software

Here you can ﬁnd more information on

version.

the ClickShare software version.

Exit

to close ClickShare.

The ClickShare icon disappears from

the system tray and the LEDs of the

Button start blinking white.

6.9 Capture mode: detailed - fast

Only for Windows XP, Windows Vista, Windows7 and Windows8

About capture mode

Detailed capture mode may capture more details and overlays but video throughput may decrease a bit. Selecting this mode will

change the window settings and switch off the GPU accelerator of the video card.

Fast capture mode may capture faster but it may loose some information.

Default setting: Detailed

How to change

1. Right click on the ClickShare icon in the system tray (1).

Image 6-37

Capture mode selection

A context menu opens.

2. Select Capture mode (2).

3. Select the desired setting (3).

Detailed : more information but slower

Fast: fast capturing for higher video throughput.

6.10 Shared desktop: primary - extended

Only for Window7 and Windows8

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6. Connecting

About shared desktop

Depending on your selection, your primary screen or your extended screen will be captured and displayed via ClickShare. That

extended screen can be a physical screen or a virtual screen.

With extended desktop you can take advantage of both your laptop screen and the central meeting room display. Presentation notes

or other material on primary screen will not be displayed to everyone.

PC with virtual extended screen:

Image 6-38

Primary screen displayed on the PC, extended screen displayed on the meeting room display.

Image 6-39

PC with one extended screen connected. That extended screen will be captured and displayed on the meeting room display.

Image 6-40

PC with two extended screens connected. The ﬁrst extended screen, screen 2 will always be captured and displayed on the meeting

room display.

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6. Connecting

To know if your system supports the extended desk top feature, press Window key + P. It should bring up the

following pop-up on screen:

Image 6-41

How to select

1. Right click on the ClickShare icon in the system tray (1).

Image 6-42

Shared desktop selection

A context menu opens.

2. Select Shared Desktop (2).

3. Select the desired setting (3).

Primary : the primary PC screen is displayed on the meeting room display.

Extended always the secondary screen is displayed on the meeting room display.

Known issue

•

Virtual Extended Desktop not supported on some Windows7 and Windows8 systems due to a problem in recent versions of the

AMD graphical driver. Downgrade to an older version of the driver might resolve the issue.

6.11 Audio conﬁguration

Audio conﬁguration

The audio signals from the different users are mixed in the Base Unit to one output signal. Each connected user must control his

own audio signal using the audio conﬁguration of his computer. If he does not want to broadcast his audio signal, he has to mute

audio on his computer.

For some operating system, it is necessary to set ClickShare as your default output device. Once you unplug the Button, the default

setting is switched back to the previous setting.

Set ClickShare as default in Windows 7

1. Right click on the speaker icon in the system tray (1).

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6. Connecting

Image 6-43

Speakers ClickShare, default

2. Click Playback devices (2).

The Sound window opens on the Playback tab.

3. Select Speakers ClickShare (3) and click Set default (4).

4. Click Apply or OK to activate the new setting.

Set ClickShare as default in Windows XP

1. Right click on the speaker icon in the system tray.

Image 6-44

Speakers ClickShare, default

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6. Connecting

2. Click Adjust Audio Properties (1).

The Sound and Audio Devices Properties window opens.

3. Select Audio tab (2).

4. Click on the drop down box in the Sound playback pane and select ClickShare (3)..

5. Click Apply or OK to activate the new setting.

Set ClickShare as default on MAC

1. Click on the Apple logo on the menu bar (1) and select System Preferences.. ..(2).

Image 6-45

Speakers ClickShare, default

2. Click on the Speaker icon (3).

The Sound window opens.

3. Select the Output tab (4) and activate ClickShare (5).

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6. Connecting

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7. Preparing the buttons

7. PREPARING THE BUTTONS

Overview

•

Pairing

Pre-install of the Launcher service

7.1 Pairing

Pairing of the Buttons with the Base Unit

To be able to use a Button it should be assigned to the Base Unit you are using. This process is called pairing. By default, the four

Buttons delivered with the ClickShare set are already paired to the speciﬁc Base Unit.

In case you buy additional Buttons or when a Button should be assigned to another Base Unit, the Button needs to be paired (again).

When updating the Base Unit software, it is advised to also pair your Buttons with the Base Unit to update their software.

A Button can only be paired to one Base Unit at a time.

The Button will always make connection to the Base Unit it was last paired to.

To pair a Button to the Base Unit

1. Insert the Button in the USB port at the front of the Base Unit you are using.

Image 7-1

Inserting Button into the Base Unit

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7. Preparing the buttons

Both the LEDs of the Button and the LEDs of the Base Unit are blinking white. This means pairing is in progress.

The Base Unit automatically checks whether the software of the Button is up to date. If not, the Base Unit updates the Button

software. This may take more time.

During the pairing and update process, a message is displayed on the screen: “Pairing and updating Button. Busy pairing and

updating”

Image 7-2

Pairing message

The result of the pairing process can be as follows:

When the LEDs become static white, the Button is paired to the Base Unit, but no software update was needed. You can

unplug the Button from the Base Unit.

When the LEDs become static red, the Button is paired to the Base Unit and the software update has ﬁnished. You can unplug

the Button from the Base Unit.

Image 7-3

Pairing ﬁnished

2. Unplug the Button from the Base Unit.

Image 7-4

Unplug Button from Base Unit

The Button is now ready for use.

7.2 Pre-install of the Launcher service

Launcher service pre-install

The ClickShare Launcher service can be pre-installed on your laptop or on company level. How this is done depends on your IT

infrastructure.

When the Launcher service is pre-installed, a launcher application runs in the background. When you plug the Button in your laptop,

the ClickShare application will be run from the Button automatically. There is no need to run the ﬁle from the Button.

The pre-installer can be downloaded from the Base Unit’s web interface and the Barco website.

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8. Web Interface

8. WEB INTERFACE

Overview

•

Accessing the ClickShare Web Interface

Language setup Web interface

About ClickShare tabs

Basic settings

Wallpaper (background) selection

Personalized wallpapers

Display settings

Output ports

On-screen text format

Audio settings

Advanced settings: Hostname

Advanced settings: LAN network settings

Advanced settings: WiFi settings

Advanced settings: Access web interface

Advanced settings: access SSH

Maintenance, status check ClickShare

Maintenance, Buttons information

Con ﬁ gured Links

Calibrating a ClickShare Link

Base Unit software update

Downloads from Base Unit

Manage System Con ﬁ guration

Load Default Settings

Administrator password

Log settings

ClickShare Help, Barco contact data

Barco ClickShare EULA

8.1 Accessing the ClickShare Web Interface

Getting access to the Web Interface

There are three ways to access the ClickShare Web Interface:

•

Via the LAN

Direct Ethernet connection between PC and Base Unit.

Via the Base Unit’s wireless network

To access the Web Interface via the LAN

1. Open a browser.

Note: Supported browsers are Internet Explorer, Firefox, Google Chrome and Safari.

2. Browse to the IP address you can ﬁnd in the top left corner of the ClickShare welcome screen.

Note: The Wired IP address is only visible when the Base Unit is connected to the LAN.

A login screen appears.

3. Enter the user name ’admin’ and the password and click OK.

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8. Web Interface

By default, the password is set to ’admin’.

The web interface opens.

Image 8-1

Web interface, startup screen

The language of the web interface can be changed. It contains also three tabs: Setup, Maintenance and Help.

If you cannot ﬁnd the IP address (e.g. there is no screen available) you should connect to the Base Unit

directly with your laptop via an Ethernet crossover cable and access the web interface using the ﬁxed IP

address 192.168.1.23. Make sure your own LAN adapter is set in the 192.168.1. range.

To access the Web Interface via a direct connection.

1. Connect the Base Unit to your laptop using an Ethernet cable. On some older hardware a crossover cable might be needed.

2. On your laptop, open a browser.

Note: Supported browsers are Internet Explorer, Firefox and Safari.

3. Browse to http://192.168.1.23.

A login screen appears.

4. Enter the user name ’admin’ and the password and click OK.

By default the password is set to ’admin’.

The web interface opens.

To access the Web Interface via the Base Unit wireless network

1. On your laptop, connect to the Base Unit wireless network.

The default SSID and password to connect to the Base Unit are respectively ’ClickShare-<serial base number>’ and ’clickshare’.

2. On your laptop, open a browser.

Note: Supported browsers are Internet Explorer, Firefox and Safari.

3. Browse to http://192.168.2.1.

A login screen appears.

4. Enter the user name ’admin’ and the password and click OK.

By default the password is set to ’admin’.

The web interface opens.

Older laptops do not support the 5 GHz Frequency Band. If your Base Unit is set to that frequency range,

those devices will not be able to connect to the Base Unit via the wireless network.

8.2 Language setup Web interface

About languages

The ClickShare web interface can be displayed in different languages.

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8. Web Interface

The following languages are possible:

•

Arabic

Simpliﬁed Chinese

Traditional Chinese

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Portuguese

Russian

Spanish

Swedish

How to change

1. Click on the drop down box next to Choose language and select the desired language.

Image 8-2

Language selection

The language of the web interface changes to the selected language.

The language of the web interface can be changed on nearly any page.

8.3 About ClickShare tabs

Overview

ClickShare has a main tab bar (red bar with white text) containing 3 tabs, Setup, Maintenance and Help. Each main tab contains sub

tabs. The sub tabs are only displayed when a main tab is selected. These sub tabs are displayed in a gray bar. The functionality of

these sub tabs is explained in the next topics.

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8. Web Interface

Image 8-3

Tab pages

Main tab bar

Sub tab bar

Information and ﬁll out pane

8.4 Basic settings

About Basic settings

The basic settings contain the following information:

•

Meeting room name

Meeting room location

Welcome message

To change the basic settings

1. Log in to the ClickShare web interface.

2. Click the Setup tab.

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8. Web Interface

Image 8-4

Setup, basic settings

The Basic tab is displayed by default.

3. In the Identiﬁcation section click in an input ﬁeld and enter

the name of the meeting room

the location of the meeting room

a welcome message which will be displayed below the meeting room name and location.

Note: The name of the meeting room is used by the Client software to identify the Base Unit it is connected to.

4. Click Apply to conﬁrm your changes.

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8. Web Interface

Image 8-5

A message is displayed to indicate that the changes are successful.

The new name, location and welcome message are displayed in the left top corner of the screen.

8.5 Wallpaper (background) selection

About wallpaper

When ClickShare starts up, a background (wallpaper) is displayed. By default a general ClickShare and a quick start wallpaper are

available. The possibility exists to upload personal backgrounds (wallpapers).

Wallpaper selection

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and then the Wallpaper tab (2).

The content of the Wallpaper tab is displayed.

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8. Web Interface

Image 8-6

Wallpaper selection

3. Select one of the available wallpapers (3) and click Apply (5)..

Note: By default a general Barco ClickShare wallpaper and a ClickShare Quick Start Guide wallpapers are available.

They are automatically resized to ﬁt the aspect ratio of the screen.

The selected wallpaper is indicated with a red square around the preview. The preview pane shows the selected wallpaper before

it is applied.

The following message appears on top of the wallpaper selection window.

Image 8-7

The selected wallpaper is now in use.

4. The wallpaper can be switched on or off by checking or unchecking the check box next to Show wallpaper (4).

When the wallpaper is switched off, the display outputs are shut off.

You can also add a personal wallpaper, e.g. your company logo. For more information on adding a new wall-

paper to the list, see Managing background wallpapers.

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8. Web Interface

When 2 screens are connected, an extra item Show Display Identiﬁers appears in the Display pane. When

checked, a sequence number is displayed on each display.

Image 8-8

Display identiﬁers

8.6 Personalized wallpapers

About a personalized wallpaper

Via the web interface it is possible to upload personalized backgrounds or wallpapers. The free space to upload wallpapers is

indicated in the Available storage pane.

The upload ﬁle should be a JPEG, PNG, BMP, GIF or TIFF format with a maximum size of 2MB.

How to upload

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and then the Wallpaper tab (2).

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8. Web Interface

Image 8-9

Add wallpaper

The Wallpaper tab page is displayed.

3. In the Background wallpapers pane, click on the “+” sign (3).

A browser window opens.

4. Select the desired ﬁle (4) and click Open (5).

The content of the ﬁle is checked and when valid (format and size), the ﬁle is uploaded (6).

The message Successfully applied changes is displayed on top of the page.

5. Now follow the wall paper selection procedure to activate the personalized wallpaper.

Remove personalized wallpaper

1. While the wallpaper tab is open, hover the mouse over the selection.

Image 8-10

The image shows an extra delete button.

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8. Web Interface

2. Click on the delete button to delete the wallpaper.

The message Successfully applied changes is displayed on top of the page.

8.7 Display settings

About display settings

The following settings can be conﬁgured for the display(s):

•

Standby timeout. Time between the last action and moment the system goes into standby.

Meeting room and network information on the startup screen can be displayed or can be hidden.

Hot Plug Display detection can be activated so that a display can be connected or unconnected without switching off.

Display identiﬁers can be displayed on top of the displayed images (only when 2 displays are connected)

Resolution of the display can be set.

To change

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and then the Display tab (2).

The content of the Display tab is shown. The ﬁrst pane shows the Display Settings.

Image 8-11

Display settings

3. Display Timeout setup. Click on the drop-down list and select the time interval of inactivity after which the display output is

disabled (standby mode).

By default, the display time-out is set to ’Inﬁnite’.

4. To show the meeting room and network info on the meeting room display, check the check box behind the corresponding item.

5. To activate the Hot Plug Display Detection, check the check box behind that item.

6. To show the display identiﬁers, check the check box behind that item.

7. Resolution setup. Click on the drop-down list and select the desired resolution or select Custom and enter a resolution manually.

Note: By default, the correct resolution is automatically set through the EDID (Extended Display Identiﬁcation Data).

Note: The maximum output resolution supported by ClickShare is 1920 x 1200. This includes Full HD 1920 x 1080.

8. Click Apply to conﬁrm your changes.

Note about EDID

The timings of the ClickShare Base Unit display output are based on the information contained in the EDID of the meeting room

display or projector. Such an EDID contains at least the following information:

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8. Web Interface

•

Information on supported “Established Timings” (most legacy timings, e.g. 720x400@70Hz, 88Hz; 800x600@56Hz, 60Hz,

72Hz, 75Hz; ... ; ...)

•

Supported Standard Timing Identiﬁcations (e.g. 1280x1024@60Hz, 1600x1200@60Hz,...)

Detailed Timing Information. The ﬁrst detailed timing description is the “Preferred Timing” of the display and usually the most

important information in the EDID. It describes in full detail the preferred timing: pixel clock, active pixels, active lines, blanking,

sync width, sync offset (horizontal and vertical),...

About auto resolution

When the ClickShare Base Unit display output is put in auto mode, the display output timings will be based on the Preferred Timing

as described in the meeting room display or projector EDID.

About manual resolution setup

When resolution is selected manually, the timings of this resolution are taken from the information described in the meeting room

display or projector EDID. If a custom resolution is entered that is not described in the EDID, the timing is generated by the Base

Unit following the VESA CVT standard with reduced blanking. The calculation is based on the ofﬁcial VESA calculation.

8.8 Output ports

Connected ports

When a port is connected with a display, a green LED before the port name lights up.

Image 8-12

Output ports

Output port enable-disabled

An output can be enabled, what means that a video signal can be sent to the display. Or, a port can be disabled what means that

no video signal is sent to the display.

To enable an output port, check the checkbox next to Enable.

Resolution

The resolution of the output video signal can be set to the desired value. Select a value which is supported by the connected display.

To select a resolution, click on the drop down box next to Resolution and select the desired value.

When Auto is selected, the video output signal resolution will be the one that ﬁts best with the connected display and will be based

on the Preferred Timing as described in the meeting room display or projector EDID.

When Custom is selected, two extra input ﬁelds for horizontal and vertical resolution are displayed. The current displayed values

are taken from the information described in the meeting room display or projector EDID. Edit the current values with the desired

horizontal and vertical resolution. If a custom resolution is entered that is not described in the EDID, the timing is generated by the

Base Unit following the VESA CVT standard with reduced blanking. The calculation is based on the ofﬁcial VESA calculation.

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8. Web Interface

ClickShare position

As the base unit supports dual display, an output can be associated with the primary display or with the secondary display. Auto-

matically the second input is associated with the free display.

To change the position, click on the drop down box next to ClickShare Position and select the position. The corresponding display

is associated with the output port.

8.9 On-screen text format

About on-screen text

The language of the on-screen messages and ClickShare Instructions wallpaper can be changed. Also the color, size and style of

the messages can be updated. The background color and the transparency can be adapted so that they match with the text layout.

How to start

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and then the Display tab (2).

The content of the Display tab is shown. The last pane shows the On-screen Text Format

Image 8-13

On-screen text

3. When changes are made, click Apply to activate the new settings.

To cancel the changes, click Refresh Page.

Language selection

1. Select the language of the on-screen text and ClickShare Instructions wallpaper. Click on the drop down box next to Language

and select the desired language.

Image 8-14

Language selection

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8. Web Interface

The following languages are possible:

Arabic

Simpliﬁed Chinese

Traditional Chinese

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Portuguese

Russian

Spanish

Swedish

Text color

1. Click in the input ﬁeld next to Text color or click on the color icon (1).

Image 8-15

Text color selection

A color selection window opens.

2. Drag the marker in the color bar up or down until the desired color is obtained (2).

3. To change the tint of the selected color, drag the circler marker in the square until the desired tint is obtained (3).

Text size and style

1. To change the text size, click on the drop down menu and select the desired size.

The following sizes are possible:

Small

Medium

Large

2. To change the text style, click on the drop down menu and select the desired style.

Background color

1. Click in the input ﬁeld next to Background Color or click on the color icon.

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8. Web Interface

Image 8-16

Background color

2. Drag the marker in the color bar up or down until the desired color is obtained (2).

3. To change the tint of the selected color, drag the circler marker in the square until the desired tint is obtained (3).

Transparency

1. Move the slider to the left or the right to obtain the desired transparency.

Image 8-17

Transparency

Slider to the right: more transparency

Slider to the left: less transparency

8.10 Audio settings

About the audio settings

The audio functionality can be disabled or enabled. When the enable and/or disable setting is changed, the Buttons must be re-paired

before the setting becomes active.

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8. Web Interface

Image 8-18

Audio settings

How to change

1. Log in to the ClickShare web interface.

2. Click the Setup tab and then the Audio tab.

3. To enable audio on the Base Unit, check the check box next to Enable Audio Functionality.

Changing the audio setting, requires a re-pairing of the Buttons.

8.11 Advanced settings: Hostname

Hostname

Hostnames are human-readable nicknames that correspond to the address of a device connected to a network.

How to change

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and click Advanced (2).

Image 8-19

Hostname

3. Click in the input ﬁeld next to Hostname (3)

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8. Web Interface

4. Select the current name and enter a new name.

Note: The default hostname is “ClickShare-<serial number>”.

8.12 Advanced settings: LAN network settings

About LAN network settings

A network connection can be conﬁgured through DHCP or by manually entering a ﬁxed IP address.

DHCP

Dynamic host conﬁguration protocol. DHCP is a communications protocol that lets network administrators manage

centrally and automate the assignment of IP addresses in an organization’s network. Using the Internet Protocol, each

machine that can connect to the Internet needs a unique IP address. When an organization sets up its computer users

with a connection to the Internet, an IP address must be assigned to each machine. Without DHCP, the IP address

must be entered manually at each computer and, if computers move to another location in another part of the network,

a new IP address must be entered. DHCP lets a network administrator supervise and distribute IP addresses from

a central point and automatically sends a new IP address when a computer is plugged into a different place in the

network.

DHCP setup of the LAN network

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and click Advanced (2).

Image 8-20

DHCP setup

The Advanced tab is displayed.

3. Check the radio button next to DHCP Assigned (3).

4. Click Apply to conﬁrm the changes.

Fixed IP address setup

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and click Advanced (2).

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8. Web Interface

Image 8-21

Fixed IP address

The Advanced tab is displayed.

3. Check the radio button next to Fixed address (3).

The IP address, subnet and gateway input opens.

4. Click in the input ﬁeld of the IP address and ﬁll out the 4 ﬁelds.

Note: An address contains 4 octets with a maximum value of 255.

This must NOT be 0.0.0.0 for static IP-Address assignment

5. Click in the Subnet mask input ﬁelds and ﬁll out the 4 ﬁelds as appropriate for the local subnet.

6. Click in the Default Gateway input ﬁelds and ﬁll out the 4 ﬁelds. Set the Default-Gateway to the IP-Address of the router (MUST

be on the local subnet!).

Note:

This must NOT be 0.0.0.0.

If there is no router on the local subnet then just set this ﬁeld to any IP-Address on the subnet.

7. Click Apply to conﬁrm the changes.

8.13 Advanced settings: WiFi settings

WARNING: It is not allowed to operate the Base Unit outside its intended geographical region.

About WiFi

A connection with the Base Unit can be made via a wireless connection. A ﬁxed wireless IP address is used to establish the con-

nection.

How to set up

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and click Advanced (2).

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8. Web Interface

Image 8-22

WiFi settings

3. Enter a public name (SSID) for the wireless network.

The default SSID is ClickShare-<serial base number>.

4. If you want to broadcast this SSID, check the checkbox behind Broadcast SSID.

5. Enter a new password and conﬁrm that password.

6. Select the wireless connection frequency band: 2.4 GHz or 5 GHz by clicking on the drop down box and selecting the correct

setting

Note: Make sure your PC’s wireless interface supports the 5 GHz band before selecting it on the Base Unit.

7. Select the wireless connection channel by clicking on the drop down box and selecting the desired channel.

The channels available in the list vary according to the regional version of your Base Unit. Re-pairing the Buttons is not required

when changing the frequency band or wireless connection channel.

8. Click Apply to conﬁrm the changes.

8.14 Advanced settings: Access web interface

About access

The web interface is always accessible via the Ethernet port. Access via the wireless interface can be enabled or disabled.

How to enable-disable

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and click Advanced (2).

3. To enable access via wireless interface, check the check box next to Enable access via wireless interface (3).

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8. Web Interface

Image 8-23

Access web interface

8.15 Advanced settings: access SSH

About SSH access

SSH (Secured Shell) is a network protocol for secure data communication, remote command-line login, remote command execution

between networked devices that connects via a secured channel over an insecure network.

A Secured Shell access can be enabled or disabled for the wireless interface and/or for the Ethernet port.

How to enable-disable

1. Log in to the ClickShare web interface.

2. Click the Setup tab (1) and click Advanced (2).

3. To enable access via wireless interface, check the check box next to Enable SSH via wireless interface (3).

To enable access via Ethernet port, check the check box next to Enable SSH via Ethernet port (3).

Image 8-24

Access SSH

8.16 Maintenance, status check ClickShare

About status check

The status tab within Maintenance gives an overview of

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8. Web Interface

•

the LAN interface settings,

the WiFi settings,

System identiﬁcation

Historical updates

Subsystem status

Sensors

System management

To check the system status

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab and click Status.

The Status tab page is displayed.

Image 8-25

Status overview

Detailed info for the WiFi network

To see the MAC address of the associated devices, click on the corresponding detail button to get an overview.

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8. Web Interface

Image 8-26

Detail associated devices

System Management

Use the Restart System button to restart ClickShare.

Use the Shutdown System button to shutdown ClickShare.

Image 8-27

System management

8.17 Maintenance, Buttons information

About buttons

The Buttons tab gives information on the Buttons that have been paired to the Base Unit.

The following information is given:

•

Connected or not

Serial number

Last connected

Status

How to get the information

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Buttons (2).

The content of the Buttons tab is displayed.

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8. Web Interface

Image 8-28

Paired buttons, overview

The list gives an overview of the Buttons that have in the past been paired to this Base Unit. If a Button has in the meantime

been paired to another Base Unit, it will still appear in this list. To remove it from the list, at the right of the tab page, click More

and select Remove from list.

In the overview of paired Buttons, for each Button that has been paired to this Base Unit, you will ﬁnd:

The following items can be seen in the list:

Connected: indicates whether the button is connected or not at the moment.

Serial number: the unique serial number of the button.

Last connected: the date the Button was last connected to the Base Unit

Status the ﬁrm- and software status of the button.

Status indication Icon

Explanation

Button ﬁrmware and software are up to date. The Button has been paired to the Base Unit.

ERROR

The Button needs to be paired to the Base Unit again before using it. The Button ﬁrmware

version is incompatible with the Base Unit ﬁrmware version.

3. To get more information on the Button ﬁrmware, the number of connections and the MAC address, click More....

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8. Web Interface

Image 8-29

The Button can be removed from the list by clicking on Remove From List.

ClickShare button manager

By clicking on Download (3), an XML ﬁle is downloaded on the PC. This ﬁle contains all information about the base unit to pair

buttons on your PC instead of on the base unit itself. To pair buttons on a PC you need to install the ClickShare Button Manager

program.

8.18 Conﬁgured Links

About Conﬁgured Links

The ClickShare Link connected to the Base Unit is indicated on the Links tab. From this location the Link can be calibrated or it can

be removed from the list.

How to display the Links

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Links (2).

Image 8-30

Link, overview

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8. Web Interface

The content of the Links tab is displayed.

An overview of the conﬁgured links is given with the following extra info of the Link:

The green LED indicates that the Link is connected.

Source name: can be changed to any name, just by clicking inside the input ﬁeld and entering a new name.

Serial number

Software version

Last connected time

Auto show/hide

Status, calibrated or not calibrated

3. To remove the connected Link from the conﬁguration, click Remove From List.

About Auto show/hide

Enable (check) this option when you want to hide the Apple TV menu automatically. This requires calibration of the Link. If this

option is disabled (unchecked), the Apple TV menu will appear as one of the sources in the ClickShare composition.

8.19 Calibrating a ClickShare Link

About calibration

In the context of Apple TV combined with the Link frame grabber, calibration is the procedure of detecting and determining a refer-

ence image. This is used by the Auto Show/Hide function : When the output image of the ClickShare Link matches the reference

image the output of the ClickShare Link is hidden.

The ClickShare Link will typically be calibrated on the Apple TV home screen.

The calibration will analyze the image during a 20 second time span. Only parts of the image that do not change during this period

will be used. This allows the algorithm to cope with the different appearances of the home screen (e.g. Computers or Settings

selected) and the transients between them.

If for some reason calibration fails the previous reference image will be restored.

How to calibrate

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Links (2).

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8. Web Interface

Image 8-31

Start calibration

3. Click Start Calibration.

The calibration process starts.

A calibration message with progress bar is displayed on the meeting room display.

Use the Apple TV remote to cycle through the top row of icons (the row with Computers and Settings) on the home screen.

When the calibration is successful, the Status will change to Calibrated.

Note : If the visible application icons (just below the top row) are changed it will be necessary to repeat the calibration.

8.20 Base Unit software update

About Software update

The software of the Base Unit can be updated via the web interface. The latest version of the software is available on Barco’s

website, www.barco.com/clickshare. Click on Download Software.

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8. Web Interface

Image 8-32

Download page

How to update

1. Download the latest version of the software from Barco’s website.

2. Log in to the ClickShare web interface.

3. Click the Maintenance tab (1) and then click Software (2).

Image 8-33

Update software

The content of the Software tab is displayed.

The current version of the Base Unit software is shown in the Base Unit Software pane.

4. To upload a new version of the Base Unit software, click Upload New Software... . (3).

A browser window opens.

5. Browse to the ﬁle with the new software and click Open to start the upload.

Note: This should be an ipk ﬁle. You might have to unzip the ﬁle downloaded from Barco’s website.

Note: Updating the software to the Base Unit and installing it can take several minutes. Progress can be followed on the

meeting room display.

The Base Unit software is updated.

It is advised to pair all Buttons in the meeting room to the Base Unit after a software update has been done.

The Base Unit checks if the Button software needs to be updated and if needed, the update is executed.

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8. Web Interface

8.21 Downloads from Base Unit

About downloads

The launcher service and the ClickShare client software for PC or MAC are stored on the Base Unit and can be downloaded for

installation on the user’s PC.

For more information, see "Pre-install of the Launcher service", page 50.

How to download

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Software (2).

Image 8-34

Downloads software

The content of the Software tab is displayed.

3. To download the Launcher Service, for Windows, click on Download Windows Launcher or for Mac, click on Download Mac

Launcher.

4. To download the ClickShare Client, for Windows, click on Download Windows Client or for Mac, click on Download Mac Client.

8.22 Manage System Conﬁguration

About Manage system conﬁguration

A full backup can be downloaded but cannot be used to duplicate conﬁguration settings to other Base units. Therefore, it is possible

to download a Portable version. This portable version can be uploaded via the upload conﬁguration button on other Base units. Via

the same button, the full backup can be uploaded on the original Base Unit.

A portable backup contains:

•

Wallpapers

Wallpapers settings

Logging settings

Link name

Link setting auto show/hide

All display settings

OSD language

Location

Welcome message

Audio functionality enabled/disabled

WiFi channel

WiFi frequency

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8. Web Interface

To manage the system conﬁguration

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Conﬁguration (2)..

Image 8-35

Manage system conﬁguration

The content of the Conﬁguration tab is displayed.

3. To download a full backup, click on Download Full Backup (3).

An xml ﬁle, containing all information and history will be downloaded. This ﬁle can be reused on the same Base Unit only.

4. To download a portable version, click on Download Portable Version (4).

An xml ﬁle, containing portable information to duplicate settings on another Base Unit.

5. To upload a conﬁguration, click on Upload Conﬁguration (5).

A browser window opens. Navigate to the upload ﬁle (xml ﬁle) and click Open to upload.

When uploading a conﬁg ﬁle, the history of software updates and paired dongles is lost. Paired dongles will

however remain functional if the Base Unit has not changed from SSID or wireless password.

8.23 Load Default Settings

About default settings

The ClickShare Base Unit can return to the factory default settings.

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8. Web Interface

The following settings are the defaults:

•

Meeting room identiﬁcation info is cleared.

Language is set to English.

Custom wallpapers are removed and the default wallpaper is restored.

Display resolution is set to auto and standby timer is reset to inﬁnity

Display Identiﬁers are turned off.

Hostname and SSID is set to clickshare-serialnumber.

The SSID is broadcasted

WiFi password is reset to clickshare.

The default WiFi channel is set back to frequency 2.4 GHz, channel 6.

The update history is cleared.

The table with the associated Buttons is cleared.

The admin password is reset to admin.

Debug logging and remote logging are disabled.

How to restore factory defaults

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Conﬁguration (2)..

Image 8-36

Factory defaults

3. Click on Load Default Settings to return to the factory defaults (3).

Alternative way to load default settings

1. With the Base unit switched off, connect a USB keyboard to a USB port at the back side the Base unit.

2. Power up the Base Unit.

Image 8-37

Alternative way

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8. Web Interface

3. Use the Up and Down arrow keys to select Load Default Settings in the boot menu (Grub) and press ENTER.

8.24 Administrator password

About the administrator password

The administrator password to log in in the web interface can be changed at any time.

To change the administrator password

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Password (2)..

The content of the Password tab is displayed.

Image 8-38

Password

3. Enter the old password (3).

4. Enter the new password (4).

5. To conﬁrm, enter the new password a second time (5).

6. Click Apply.

The administrator password is changed.

8.25 Log settings

About logging

Both Button and Base Unit log data is saved in log ﬁles on the Base Unit. These log ﬁles can contain debugging information. They

can be downloaded on a local computer and cleared on the Base Unit

How to use

1. Log in to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Logging (2)..

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8. Web Interface

The content of the Logging tab is displayed.

Image 8-39

Logging

3. To create a debug log, check the check box next to Debug Logging (3).

4. Reproduce the issue you want to report.

5. To download the current log ﬁle, click on Download Log (4).

6. To clear the current log ﬁle, click Clear Log (5).

7. • To enable logging by the ClickShare client (6):

If the launcher service is running hold down the shift key while connecting the dongle to the PC, until logging is started.

If the launcher service is not running : hold down the shift key while double clicking the ClickShare application.

The following message appears on the sys tray:

Image 8-40

Client logging

8. Click Apply.

8.26 ClickShare Help, Barco contact data

About ClickShare Help

All kind of manuals, ﬁrmware and software updates can be found on Barco’s website. For technical assistance contact your reseller.

How to consult

1. Log in to the ClickShare web interface.

2. Click the Help tab (1) and then click Contact (2).

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8. Web Interface

Image 8-41

The content of the Contact tab is displayed.

The Contact page contains a link to the ClickShare home page on Barco’s website (3).

3. Click on the link Visit the ClickShare product page.

4. Click Downloads

Image 8-42

All kind of manuals, brochures and software updates can be found on that page.

8.27 Barco ClickShare EULA

About the Barco ClickShare EULA

The Barco ClickShare End-User License Agreement (EULA) can be consulted on the Legal tab page.

How to consult

1. Log in to the ClickShare web interface.

2. Click the Help tab (1)and then click Legal (2).

The End-User license agreement is displayed.

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8. Web Interface

Image 8-43

EULA

3. If desired, click Save ... (3) to save a copy of the agreement on your laptop.

4. In the File Download window, click Save.

The Save as window opens.

5. Browse to the location where to store the EULA ﬁle and click Save.

A copy of the Barco ClickShare EULA has been saved to your laptop.

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8. Web Interface

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9. Software updating

9. SOFTWARE UPDATING

Overview

•

Retrieving software versions

Base Unit software update

Emergency recovery procedure via software recovery stick

Buttons software update

9.1 Retrieving software versions

Before updating the software

Check the current software version of the Base Unit and the Button..

Retrieving the Base Unit software version

1. Login to the ClickShare web interface.

User name : admin

Default password : admin

The web interface opens.

2. Click the Maintenance tab (1) and then click Software (2).

Image 9-1

Update software

The content of the Software tab is displayed.

The current version of the Base Unit software is shown in the Base Unit Software pane.

Retrieving the Button software version

1. Login to the ClickShare web interface.

User name : admin

Default password : admin

The web interface opens.

2. Click the Maintenance tab (1) and then click Buttons (2).

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9. Software updating

The content of the Buttons tab is displayed.

Image 9-2

Paired buttons, overview

3. To get more information on the Button ﬁrmware click More....

Image 9-3

9.2 Base Unit software update

Two possible ways to update the software of the Base Unit

•

Via the Maintenance tab of the web interface

Using a USB stick containing the new version of the software

For the ﬁrst method you need to have access to the web interface..

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9. Software updating

As an emergency recovery procedure you can use the software update stick. However, in that case the software will be fully erased

and the Base Unit will be reformatted.

To update the Base Unit software via the web interface

1. Download the latest version of the software from Barco’s website, www.barco.com/clickshare. Click on Visit the ClickShare

product page and go to tab Downloads.

Image 9-4

ClickShare product page

Image 9-5

Download page

2. Login to the ClickShare web interface.

3. Click the Maintenance tab (1) and then click Software (2).

Image 9-6

Update software

The content of the Software tab is displayed.

The current version of the Base Unit software is shown.

4. Click Upload New Software... . (3).

A browser window opens.

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9. Software updating

5. Browse to the new software version and click Open to start the upload.

Note: This should be an ipk ﬁle. You might have to unzip the ﬁle downloaded from Barco’s website.

Note: Updating the software to the Base Unit and installing it can take several minutes. Progress can be followed on the

meeting room display.

The Base Unit software is updated.

It is advised to pair all Buttons in the meeting room to the Base Unit after a software update has been done.

For more information on pairing the Buttons, refer to "Buttons software update", page 92.

To update the Base Unit software by copying the software on a USB stick

1. Download the latest version of the software from Barco’s website, , www.barco.com/clickshare. Click on Visit the ClickShare

product page and go to tab Downloads

2. Unzip the ﬁle and copy the ipk ﬁle to a USB stick.

3. Rename the ﬁle to clickshare_firmware.ipk.

Renaming is necessary as the software will look for that speciﬁc ﬁlename on the device.

4. Insert the USB stick into the USB port at the front of the Base Unit.

5. Follow the instructions on the meeting room screen.

6. When the on-screen message indicates that the process is ﬁnished, remove the USB stick.

The Base Unit shuts down.

9.3 Emergency recovery procedure via software recovery stick

CAUTION: This procedure may only be executed by an authorized customer service center (Barco and dis-

tributor)

For this procedure, a ClickShare software recovery stick is required. You can obtain the stick via the Barco

Service kit number R768101K.

To update the Base Unit software via the software recovery stick

Follow this procedure in case the current software of the Base Unit is corrupted. The software will be fully erased and the Base Unit

will be re-installed.

1. Connect a keyboard to one of the USB ports at the back of the Base Unit.

2. Connect a monitor to one of the video outputs of the Base Unit.

3. Insert the software recovery stick in the front USB port of the Base Unit.

4. Set the rocker switch to “I”.

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9. Software updating

Image 9-7

Press the Standby button at the front if the unit does not start up automatically.

5. On the keyboard, press F12.

Press F12 immediately after starting up the Base Unit and keep it pressed until a message appears on screen asking to enter a

password.

Image 9-8

6. Enter ’clickshare’ as password.

Beware when entering the password as the Base Unit will assume a QWERTY keyboard.

The following screen appears.

Image 9-9

Note: The brand of the software recovery stick may vary.

7. Select the software recovery stick and press Enter.

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9. Software updating

The following screen appears.

Image 9-10

8. Select the ﬁrst option and press Enter.

A user name is requested.

Image 9-11

9. Enter the user name (’barco’).

A password is requested.

Image 9-12

10.Enter the password (’barco’).

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9. Software updating

The following screen appears.

Image 9-13

11. Press ’y’ on the keyboard to start.

The following window appears.

Image 9-14

12.Enter the article number of the Base Unit and press Enter.

Image 9-15

You can ﬁnd this number on the label at the bottom of the Base Unit. The format of the article number is R9861006Bxx (xx

depends on the regional variant of your unit).

The following window appears.

Image 9-16

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9. Software updating

13.Enter the serial number of the Base Unit and press Enter.

Image 9-17

You can ﬁnd this number on the label at the bottom of the unit. Format is a 10-digit number.

Reﬂashing starts.

Image 9-18

When ﬁnished successfully, a message appears and the unit will shut down. The complete process can take several minutes.

14.Unplug the software ﬂash stick from the Base Unit and start up the unit by pressing the Standby button at the front of the unit.

After reﬂashing the Base Unit, verify online whether the latest version of the Base Unit software is installed. If

not, update the Base Unit software via the web interface or via a USB stick. Refer to "Accessing the ClickShare

Web Interface", page 51 and "Retrieving software versions", page 85.

9.4 Buttons software update

To update the software of a Button

1. Insert the Button into the USB port of the Base Unit you are using.

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9. Software updating

Image 9-19

The Base Unit automatically checks whether the software of the Button is up to date. If not, the Base Unit automatically starts

updating the software.

When the LEDs become static red, the updating (and pairing) process is ﬁnished.

Note: in case no software update of the Button was required only pairing will be performed and the LEDs will become static white.

2. Unplug the Button from the Base Unit.

Image 9-20

The Button software is updated.

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9. Software updating

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10. Maintenance of the product

10. MAINTENANCE OF THE PRODUCT

10.1 Maintenance of your ClickShare

Maintenance

No speciﬁc periodic maintenance is needed.

WARNING: Do not clean the Tray with products containing alcohol.

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10. Maintenance of the product

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11. Troubleshooting

11. TROUBLESHOOTING

11.1 Step by step support procedure

Handle as follow for the Base Unit:

1. Set up the unit in a stand-alone environment. Connect a keyboard and a monitor, known as working with ClickShare.

2. Check if the base unit starts up normally.

If the wallpaper does not appear or the LEDs are blinking red. Load defaults in boot menu and retry (press arrow down key

during start up and selects Load Defaults)

3. Is it successful?

If yes, update the Base Unit to the latest software version and continue with the button test.

If no, apply the software emergency recovery procedure (only for 2nd line support). Update to the latest software version if

recovery stick contains old version). It not successful, Base Unit can be considered as broken.

Handle as follow for the Buttons:

1. Pair each button with the Base unit.

2. Try sharing with each button from a PC or laptop, known as working properly with ClickShare.

If it fails, button can be considered as broken.

When a problem is discovered:

1. Write down the serial numbers of the Base unit and Buttons. Indicate which were not working before and after completing the

service procedure.

2. Escalate to the next service level and add log ﬁles and a description of the problem together with the list in step 1. If necessary,

add also information about the installation environment and other equipment involved.

11.2 Troubleshooting list

Problem solving

Locate the problem you are experiencing in the table below and apply the solution.

Problem

Cause

Solution

Quality of the image on the meeting room The quality or length of the cable between

•

Replace the cable.

Use another cable.

display is not satisfactory

the Base Unit and the display or the

connection between these two.

Bad resolution of the display

Change the resolution on the web

interface and match it to the native

resolution of the meeting room display.

The system can handle the average

laptop resolution of 3 Megapixel.

However, up or down scaling on the

meeting room display can cause visible

artefacts.

Users have a bad wireless connection.

The connection from the Button to the

Base Unit keeps falling away.

Wireless congestion

•

Use a WiFi scanner to ﬁnd a free

wireless channel and select it via

the web interface. You can use

commercial as well as free online

tools such as inSSIDer or Xirrus for

this. Refer to “Changing advanced

ClickShare settings”.

Low signal strength

•

Put the Base Unit closer to the

meeting room table.

Change the orientation of the

antennas at the back of the Base

Unit.

•

Remove or limit as much as possible

all obstructions between the Buttons

and the Base Unit.

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11. Troubleshooting

Problem

Cause

Solution

Web interface is not accessible

Browser

•

Use another browser (version).

Check the browser settings.

No connection

•

There are three methods to access

the web interface. Refer to the

corresponding chapter of the

documentation.

•

Check the proxy settings

Users do not get a ClickShare drive when

inserting the Button in their laptop.

•

No automatic refresh of drives

•

Refresh your view on the laptop.

Windows tries to assign the

ClickShare drive to an already

reserved drive letter

Use Microsoft Windows Disk

Management to assign it to a free

drive letter.

Bad connection at USB port on the laptop

•

Reconnect to the USB port.

Try another USB port.

Reboot the laptop.

If possible, change the USB port policy

on the laptop.

•

Some types of USB devices might

be blocked as a company policy.

USB port settings on the laptop

might limit the usage of high power

USB devices when on battery power.

Low video performance

Laptop performance

•

Lower the screen resolution of the

laptop.

Disable the hardware acceleration

for video.

Use only a part of the display to

show the video.

Set the capture mode to Fast (right

click ClickShare icon in system tray)

Wireless connectivity

Player uses overlays

See “Users have bad connectivity”

Video is not shown on screen

Disable the usage of overlays in the

preferences of the video player.

The content uses HDCP

ClickShare does not support showing

HDCP content (it will be displayed as

black)

Some programs of Windows are not

shown on the display

Use of overlays, 3D or hardware

acceleration in the GPU

•

Disable overlays or hardware

acceleration in the GPU.

•

Disable AeroGlass in Windows 7

Upgrade the Base Unit to the latest

software version.

When using Windows 7 the following

message about the Windows Aero color

ClickShare uses resources from the

GPU. In combination with other programs choose ’Keep the current color scheme’.

It is safe to ignore this message and

scheme appears: "Windows has detected which do so, Windows 7 sometimes

your computer’s performance is slow.

This could be because there are not

enough resources to run the Windows

Aero color scheme. To improve...".

shows this message suggesting to

disable Aero to improve the performance

of your laptop.

Your screen is not shown on the display

when pressing the Button

You are the ﬁfth person that wants to

share content. Only four screens can

appear simultaneously

Click and hold the button for 2 seconds

to use the Show me full screen function.

The ClickShare software is not running.

Go to the ClickShare drive and run the

software.

Your content is removed from the display Connection to the Base Unit is lost.

and the LEDs on the button are blinking

white

ClickShare tries to restore the connection

automatically. If it fails, the LEDs on the

Button start blinking red.

Unplug the button from your laptop and

try a new button.

Noting is shown on the displays at all.

The displays are switched off.

Switch on the displays.

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11. Troubleshooting

Problem

Cause

Solution

The display cables are not correctly

connected

Insert the display cables to the displays

and the Base Unit.

The display does not recognize or is

not able to display the Base Unit output

resolution.

Change the corresponding setting via the

web interface.

The Base Unit is in standby mode

Brieﬂy push the standby button on the

Base Unit or insert a button and run the

ClickShare software.

The Base Unit is switched off

Set the rocker switch at the back of the

unit to “1”.

Bad WiFi connectivity

Congestion of the wireless channel

Use wireless network scan tools to look

for free or the least congested channels.

Metal cabinets, walls, construction

elements, ... can cause reﬂections

deteriorating the wireless signal.

Move the Base Unit to another place in

the room.

Obstructions between Buttons and Base

Unit cause lowering of the wireless

strength and quality.

Avoid placing it inside cabinets, false

ceiling, below the table, behind a wall, in

another room, ....

Re-orient he Base Unit antennas

Check out the ClickShare White paper

on WiFi See www.barco.com/clickshare.

Base Unit does not start up correctly.

A USB stick, ClickShare Button or

Remove the connected USB device and

another USB device is connected to one restart the unit.

of its USB slots at start-up.

Base Unit software does not start up

correctly after software update

It seems to be in an endless loop during To recover, connect a keyboard to the

startup

Base Unit. When the boot selection

menu comes up, press the arrow keys to

select a previous version of the software

and conﬁrm by pressing Enter. Browse

to the Web interface and update the

software again to the latest version.

During start-up the Base Unit freezes

a few minutes displaying the message

“ata_id[…]: HDIO_GET_IDENTIFY failed

for …”.

This is a known issue.

•

The freeze lasts maximum 2 or 3

minutes. The Base Unit starts up

normally.

Upgrade the Base Unit to the latest

software version to ﬁx the problem.

Base Unit does not function properly.

The LAN IP address the Base Unit

received from the DHCP server is in the

192.168.1.xxx range.

Disconnect the LAN cable.

In Windows XP, I cannot see the

ClickShare drive in the window “My

Computer”.

This problem might be caused by a

known issue of Windows XP

You can ﬁnd more details and

the appropriate solution via link :

http://support.microsoft.com/kb/297694

ClickShare does not work on my Mac

ClickShare with software version

01.01.00.0092 is not compatible with

MacBook with Retina display

This is a known issue. Upgrade the Base

Unit with the latest software version to ﬁx

the problem.

ClickShare with software version

This is a known issue. Upgrade the Base

01.01.00.0092 does not work on Mac’s of Unit with the latest software version to ﬁx

which the resolution width is not dividable the problem.

by 4.

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11. Troubleshooting

Problem

Cause

Solution

Virtualisation software like Parallels

When using a virtualisation software on

Mac OS/X like Parallels, there are two

possiblities:

1. The user can assign the USB port to

te host machine (OS/X). In that case,

Parallels content is treated like just

another application, in other words,

the users main display is screen

scraped and shown by ClickShare.

2. The user can assign the USB port to

the virtual machine (e.g. Windows).

In that case, the Windows desktop

will be screen scraped in normal

mode. When in Unity mode, there

is no Windows desktop. In that

case, it is better to use mode (1) as

described above.

ClickShare does not recover after my

Mac goes into standby

Known issue on OS X Mountain Lion

(version 10.8.x). The ClickShare client

cannot reconnect to the Button after

stanby.

•

No ﬁx yet. Unplug and reconnect

the ClickShare Button to recover.

Upgrade the Base Unit to the latest

software version.

Boot time takes a very long time. Unit

seems not to react for several minutes.

There is a known issue that causes the

boot process to freeze for 2-3 min.

•

Just wait 2 or 3 minutes, the unit will

continue booting normally.

Upgrade the Base Unit to the latest

software version.

Web Interface shows error in the

processes “WiFi Access Point Daemon”

and/or “DHCP Server”

Conﬁguration ﬁle is corrupted

Browse to the Conﬁguration tab on the

Web Interface and press “Load Default

Settings”.

Connect a keyboard to the Base Unit.

When the boot selection menu comes

up, press the arrow keys to select “Load

Default Settings” and conﬁrm by pressing

Enter.

An illegal WiFi channel is selected

Browse to the Advanced tab of the Web

Interface and change the Frequency

band and/or WiFi channel. After

+/- 1 minute, the processes should

automatically recover.

ClickShare Base Unit does not start up

correctly

Conﬁguration ﬁle is corrupted

Browse to the Conﬁguration tab of the

Web Interface and press “Load Default

Settings”.

Connect a keyboard to the Base Unit.

When the boot selection menu comes

up, press the arrow keys to select “Load

Default Settings” and conﬁrm by pressing

Enter.

Software is corrupted

Connect a keyboard to the Base Unit.

When the boot selection menu comes up,

press the arrow keys to select a previous

version of the software and conﬁrm by

pressing Enter. Browse to the Web

Interface and update the software again

to the latest version

Contact the distributor customer support

to apply the Emergency Recovery

procedure.

No LAN connection with the Base Unit

No WiFi connection with Base Unit

Wrong IP address

SSID not correct

IP address is not within your LAN range.

DHCP is not enabled.

Enter the correct SSID

100

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11. Troubleshooting

11.3 Generating log ﬁles

Log ﬁles can be generated from the

•

Base Unit

Client software

Button (included in Base unit logging)

To generate log ﬁles from the Base Unit

1. Login to the ClickShare web interface.

2. Click the Maintenance tab (1) and then click Logging (2)..

The content of the Logging tab is displayed.

Image 11-1

Logging

3. Make sure the Debug logging is checked.

4. Click Clear Log.

The following message appears.

Image 11-2

5. To conﬁrm that the log ﬁle should be cleared, click OK.

The existing log ﬁle is now empty.

6. Reproduce the bug or error that occurred.

7. Go back to the Logging tab page and click Download Log.

8. Save the log ﬁle on your laptop.

To generate log ﬁles via the Client software

1. Hold the Shift key on your keyboard and double-click the ClickShare executable.

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101

11. Troubleshooting

Image 11-3

Client logging

2. Reproduce the error of bug that occurred.

3. Download the log ﬁle.

102

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12. Frequently Asked Questions

12. FREQUENTLY ASKED QUESTIONS

12.1 List of FAQs

Features

For the latest version of this list, please visit my.barco.com.

1. Do you support iPad?

Supported at the end of ﬁrst quarter of 2013 and it will be backwards compatible with the ﬁrst release.

2. Do you support other tablets (Android, Windows, ...)?

No, not in the ﬁrst release of ClickShare. Support for Windows tablets is on our roadmap (however, no timing is available yet).

Support for Android tablets is not on our roadmap. If you identify a demand to support Android tablets, please inform Product

Management so we can reassess.

3. Does ClickShare have a client software for Mac?

Yes, the client is available on the Button.

4. Does ClickShare have a client software for Linux?

No. If you identify a demand for client software for Linux, please inform Product Management so we can reassess the need to

support Linux.

5. Do you have a master/CEO ClickShare Button?

We have the “show me full screen” function: when you hold the ClickShare Button for longer than 1.5 seconds, all content is

removed from the display and replaced with your content, full screen.

6. What video outputs do you support?

The base unit has two video outputs: DisplayPort and single link DVI-I. The box includes a DVI to VGA converter. Cables (VGA,

DVI, DisplayPort) are not included in the box. Conversion to HDMI is possible with cables that are available off-the-shelf. It is

not possible to include the audio signal in the DisplayPort or DVI-I signal.

7. Can you trigger display wake-up/stand-by?

After a predeﬁned period (to be conﬁgured by the integrator) of inactivity, i.e. no ClickShare Button is connected to the Base

Unit, the base unit mutes the output signal towards the display or projector. Depending on the conﬁguration of the display or

projector, this can trigger a standby mode in the display or projector. As soon as a ClickShare Button is connecting to the Base

Unit, the Base Unit restores the signal to the display or projector, showing a welcome message or introduction screen.

Another way to restore the signal to the display or projector is a short press on the standby button of the Base Unit.

8. Do you support audio?

Is available at the end of the third quarter of 2013. Audio is available from a separate audio output from the Base Unit. It is not

possible to include the audio signal in the DisplayPort or DVI-I signal.

9. How does it work when a ﬁfth person wants to connect when there are four sources on the screen?

When a ﬁfth person pushes the ClickShare button, a message will appear on the laptop/Mac Book of this user informing him or

her that the central screen is full. However, the “Show me full screen” feature still works. When the ﬁfth person holds the button

for more than 1.5s, the other sources are removed and the 5th source is shown full screen.

10. Does ClickShare support dual screen presentation mode?

Yes.

11. Do I need admin rights on my laptop to use ClickShare?

No, you do not need admin rights on your laptop to use ClickShare.

12. Do I always need to start the application at the start of every meeting?

If you choose the “zero installation” scenario, you indeed have to start the application every time you start using a ClickShare

button. For the rest of the meeting, you can simply click the Button to share your content or to remove it from the central screen.

If you want to avoid starting up the application each meeting, you can choose to install a service on your laptop. You can ﬁnd

this starter service installer on the ClickShare drive as well. Once installed, this service runs in the background. Upon detecting

a ClickShare Button being plugged in, it starts the ClickShare application automatically. You will need administrator rights on

the laptop to install this service.

13. Does the ClickShare Button work with USB 3.0 ports?

The ClickShare Button is a USB 2.0 device. It will work on a USB 3.0 port as well.

14. How does ClickShare maintain color depth for images?

ClickShare transfers and displays the image data using a 24 bit color depth in an RGB color space.

15. What prevents the shared content from being seen or accessed if the application on the Base Unit is hacked over the network?

Is it possible?

There are two levels of security on ClickShare. First of all, the network between the Base Unit and the ClickShare Buttons

is protected with WPA2–PSK authentication. In the unlikely case that this would be hacked, we arrive at the second level of

encryption: the content itself that is sent over the network is also encrypted. Next to that, it is also interesting to note that we

are not sending the ﬁle itself over the network, but only snapshots of the laptop’s screen.

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103

12. Frequently Asked Questions

Performance

1. What frame rate can you guarantee?

Our target for the ﬁrst release is 20 frames per second.

2. What is the minimum and maximum supported output resolution for the central screen?

XGA (1024x768@60Hz)

WXGA (1280x800@60Hz)

SXGA (1280x1024@60Hz)

SXGA+ (1400w1050@60Hz)

WXGA+ (1440x900@60Hz)

WSXGA+ (1680x1050@60Hz)

UXGA (1600x1200@60Hz)

HD (1920x1080@60Hz)

WUXGA (1920x1200@60Hz)

3. What is the maximum input/source resolution?

The average laptop resolution of 3 Megapixel can be handled by the system. The theoretical limitation on the input resolution

is higher. However, video performance and image quality will deteriorate for such high resolutions.

4. What is the noise level of the Base Unit?

In normal operating conditions (up to 25°C), the noise level of the alpha Base Unit is 28dBA. Please note that this is not yet the

ﬁnal speciﬁcation. Final speciﬁcations are measured on the zero units.

5. Does ClickShare support extended desktop?

No, only the primary screen of the laptop is scraped, even if your laptop is in a docking station and connected to a second

monitor with extended desktop.

6. Does ClickShare support dual screen presentation mode in MS PowerPoint?

As extended desktop is not supported, this functionality is also not supported.

WiFi & Security

1. What WiFi security do you have?

Authentication protocol: WPA2–PSK

Encryption algorithms: CCMP

This is currently the best security protocol widely available.

2. Can I detect the ClickShare Base Unit when I scan for wireless networks/access points?

That depends on your operating system and the software you use to scan for wireless networks or devices. At most, a network

called “SSID not broadcasted” or “Hidden WLAN” (or something similar) will show up in the list of wireless networks. Because

the SSID (Service Set Identiﬁer) is not visible, it is not possible to connect to it.

3. Can I connect to the Base Unit via my PC Wiﬁ card?

No. You need to know the SSID of the network and security password to be able to connect to it. The SSID (Service Set

Identiﬁer) is not visible for users. To make the SSID visible for users, the conﬁguration pages of the Base Unit can be accessed

(password protected) and the settings can be changed to “Broadcast SSID”.

4. What is the maximum distance between Base Unit and ClickShare Button?

4) The typical maximum distance recommended for WiFi connections depends on the used band and environmental parame-

ters. Typical values are 50m in free air for the 2.4 GHz band and 30m in free air for the 5 GHz band. When installed in e.g.

a false ceiling or inside a cabinet, this distance will be shorter. The maximum distance depends heavily on the physical ma-

terial between ClickShare Button and Base Unit. However, the signal is not “cut off” beyond that distance. Instead, the signal

gradually decreases.

5. What WiFi do you use? Is it 802.1.n or 802.1.g?

ClickShare is compatible with 802.11.n.

6. What about interference with other WiFi devices?

It is very unlikely that WiFi interference will limit the performance of ClickShare or other devices within its immediate proximity.

This is because ClickShare works in both the 2.4 GHz band as well as the 5 GHz band, which leaves you with many options

to choose the channel that is used the least in your environment. Moreover, the system only uses limited bandwidth (typically

1Mbit/s, rarely maximum 30Mbit/s), which makes collision with other clients in the same band unlikely. The person who installs

the system can manually select the most appropriate band to be used by the system.

7. How many WiFi channels are available?

The available channels depends on the geographical region.

8. Do you install anything on my PC?

No. ClickShare is a zero footprint solution. After plugging out the Button no trace is left on your PC.

9. Do you support Bluetooth?

No, Bluetooth cannot support the bandwidth necessary for video.

Compatibility

1. Can ClickShare work with video conferencing?

Yes, if your video conferencing system supports a data channel. In that case you can use the output of the Base Unit as input

for the data port of the Codec.

2. Can you control it via Crestron?

No, Crestron control (RS-232 or API) is currently not foreseen.

104

R5900006 CLICKSHARE 04/12/2013

12. Frequently Asked Questions

Practical

1. What about risk of theft?

ClickShare Buttons are designed to avoid a sincere confusion with a USB mass storage device. The ClickShare Button is

designed in such a way that people will notice it when walking away from the meeting room (weight, size, cable,…). In the rare

case that one takes the Button away from a meeting room by mistake, the AV Manager can pair the Button, when returned,

with any meeting room. The ClickShare Button has no practical value by itself.

2. Can you ﬁxate the ClickShare Buttons to a table?

There are no provisions to ﬁxate the ClickShare Button on the table.

3. What is the maximum amount of ClickShare Buttons that can be connected to a Base Unit?

There is no limit to the number of ClickShare Buttons that can be paired to the Base Unit. We have done tests with 20 ClickShare

Buttons connected to the Base Unit simultaneously (i.e. “Ready to share”). The maximum number of ClickShare Buttons that

can share content on the central display is limited to four.

4. How may Base Units can I install within each other’s range?

As with other wireless networks based on IEEE 802.11, this depends heavily on the existing environment, meaning infrastruc-

ture of the building and other wireless networks and devices that are sharing the spectrum with the ClickShare Base Units.

It will also depend on the type of content that is shared, using the ClickShare Buttons. As a reference, 1 ClickShare Button

sharing HD Video will consume approximately 8-10 Mbps. The maximum physical rate of the WiFi module of the ClickShare

Button is 65 Mbps.

R5900006 CLICKSHARE 04/12/2013

105

12. Frequently Asked Questions

106

R5900006 CLICKSHARE 04/12/2013

13. Order info

13. ORDER INFO

13.1 List of articles and their order numbers

List

Order Number (E-Item)

E-Item Description

Description

R9861005CN

CLICKSHARE SET CN

CLICKSHARE SET EU

CLICKSHARE SET JP

CLICKSHARE SET NA

Chinese version of the ClickShare set

European version of the ClickShare set

Japanese version of the ClickShare set

R9861005EU

R9861005JP

R9861005NA

North American version of the ClickShare

set

R9861006BCN

R9861006BEU

R9861006BJP

R9861006BNA

R9861006D01

R9861006D10

R9861006T01

R9861006T06

R9861006R01

CLICKSHARE BASE CN

CLICKSHARE BASE EU

CLICKSHARE BASE JP

CLICKSHARE BASE NA

CLICKSHARE BUTTON

CLICKSHARE BUTTON SET 10

CLICKSHARE TRAY

Chinese version of the Base Unit

European version of the Base Unit

Japanese version of the Base Unit

North American version of the Base Unit

Single Button

Set of 10 Buttons

Single Tray

CLICKSHARE TRAY SET 6

CLICKSHARE RACK MOUNT

Set of 6 Trays

Single Rack Mount

R5900006 CLICKSHARE 04/12/2013

107

13. Order info

108

R5900006 CLICKSHARE 04/12/2013

14. Environmental information

14. ENVIRONMENTAL INFORMATION

14.1 Disposal information

Disposal Information

Waste Electrical and Electronic Equipment

This symbol on the product indicates that, under the European Directive 2012/19/EU governing waste from electrical and

electronic equipment, this product must not be disposed of with other municipal waste. Please dispose of your waste equipment by

handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. To prevent possible

harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste

and recycle them responsibly to promote the sustainable reuse of material resources.

For more information about recycling of this product, please contact your local city ofﬁce or your municipal waste disposal service.

For details, please visit the Barco website at: http://www.barco.com/en/AboutBarco/weee

Disposal of batteries in the product

This product contains batteries covered by the Directive 2006/66/EC which must be collected and disposed of separately

from municipal waste.

If the battery contains more than the speciﬁed values of lead (Pb), mercury (Hg) or cadmium (Cd), these chemical symbols will

appear below the crossed-out wheeled bin symbol.

By participating in separate collection of batteries, you will help to ensure proper disposal and to prevent potential negative effects

on the environment and human health.

14.2 Rohs compliance

Turkey RoHS compliance

Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur.

[Republic of Turkey: In conformity with the WEEE Regulation]

中国大陆 RoHS – Chinese Mainland RoHS

根据中国大陆《电子信息产品污染控制管理办法》（也称为中国大陆RoHS），以下部分列出了Barco产品中可能包含的有毒和/或有

害物质的名称和含量。中国大陆RoHS指令包含在中国信息产业部MCV标准：“电子信息产品中有毒物质的限量要求”中。

According to the “China Administration on Control of Pollution Caused by Electronic Information Products” (Also called RoHS of

Chinese Mainland), the table below lists the names and contents of toxic and/or hazardous substances that Barco’s product may

contain. The RoHS of Chinese Mainland is included in the MCV standard of the Ministry of Information Industry of China, in the

section “Limit Requirements of toxic substances in Electronic Information Products”.

零件项目(名称)

有毒有害物质或元素

Component Name

Hazardous Substances or Elements

汞

铅

镉

六价铬

多溴联苯

多溴二苯醚

(Hg)

(Pb)

(Cd)

(Cr6+)

(PBB)

(PBDE)

印制电路配件

Printed Circuit

Assemblies

电(线)缆

Cables

R5900006 CLICKSHARE 04/12/2013

109

14. Environmental information

底架

Chassis

电源供应器

Power Supply Unit

文件说明书

Paper Manuals

O: 表示该有毒有害物质在该部件所有均质材料中的含量均在 SJ/T 11363-2006 标准规定的限量要求以下.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the

limit requirement in SJ/T11363-2006.

X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T 11363-2006 标准规定的限量要求.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is

above the limit requirement in SJ/T11363 2006.

在中国大陆销售的相应电子信息产品（EIP）都必须遵照中国大陆《电子信息产品污染控制标识要求》标准贴上环保使用期限（EFUP）

标签。Barco产品所采用的EFUP标签（请参阅实例，徽标内部的编号使用于制定产品）基于中国大陆的《电子信息产品环保使用期限

通则》标准。

All Electronic Information Products (EIP) that are sold within Chinese Mainland must comply with the “Electronic Information Products

Pollution Control Labeling Standard” of Chinese Mainland, marked with the Environmental Friendly Use Period (EFUP) logo. The

number inside the EFUP logo that Barco uses (please refer to the photo) is based on the “Standard of Electronic Information Products

Environmental Friendly Use Period” of Chinese Mainland.

Image 14-1

14.3 Production address

Factory

捷普科技(上海)有限公司

上海市田林路600号

邮编：200233

110

R5900006 CLICKSHARE 04/12/2013

Index

INDEX

Base Unit 29, 31–33

About 3, 13, 16, 19–20

Base Unit 16

Button 19

ClickShare product 13

Documentation

Service Guide

Tray 20

Connector instructions

Access SSH 69

Access web interface 68

Emergency recovery 88

Environment condition check

Environmental information 109

Disposal information 109

Rohs compliance 109

EULA 82

Barco contact data 81

Base unit 23–25, 27

Installation 23–25, 27

Base Unit 16, 29, 31 –33

Generating log ﬁ les 101

Help 81–82

Barco contact data 81

Button 19, 49, 92

Installation 23–25, 27

Base unit 23–2 5, 27

Introduction 3–4

Logging 80, 101

ClickShare product 13

Conﬁguration 77–78

Connecting 29, 31–33

Maintenance 69, 71, 73–75, 77, 95

Software 75, 77

R5900006 CLICKSHARE 04/12/2013

111

Index

On-screen text format 62

Troubleshooting list 97

Web interface 52–54, 56, 58, 60–62, 64–69, 71, 73–75, 77–78,

80–8 2

Access SSH 69

Access web interface 68

Background 56, 58

Conﬁguration 77–78

Help 81–82

Barco contact data 81

Maintenance 69, 71, 73–75, 77

Buttons 71

Conﬁgured Links 73–74

Software 75, 77

Status 69

On-screen text format 62

Version number of Base Unit 21

Version number of Button 21

Safety 5–7

Environment condition check

Service 9, 11

Software update 85–86, 92

Wallpaper 56, 58

Speciﬁcations 14, 16

112

R5900006 CLICKSHARE 04/12/2013

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