SyncMaster 963UW / 2063UW
LCD Monitor
User Manual
Introduction
Others
Cleaning Cloth
Note
This is only provided for highly polished black products as a product feature.
Your Monitor
Initial Settings
Select the language using the up or down key.
The displayed content will disappear after 40 seconds.
Turn the Power button off and on. It will be displayed again.
It can be displayed up to three (3) times. Make sure to adjust the resolution of your PC before reaching
the maximum count.
Note
The resolution displayed on the screen is the optimal resolution for this product.
Adjust your PC resolution so that it is the same as the optimal resolution for this product.
Introduction
Front
MENU button [MENU/
]
Opens the on-screen menu and exits from the menu. Also use to exit the OSD menu
or return to the previous menu.
Customized Key
You can customize key assignment for the Custom button according to your pref-
erences.
Note
Volume button
When OSD is not on the screen, push the button to adjust volume.
Adjust buttons [
]
Adjust items in the menu.
SOURCE button / Enter button [
]
Push the 'SOURCE/ ', then selects the video signal while the OSD is off. (When
the SOURCE/ button is pressed to change the input mode, a message appears
in the upper left of the screen displaying the current mode -- analog or digital input
signal.)
/ Activates a highlighted menu item.
Introduction
Note
If you select the digital mode, you must connect your monitor to the graphic card's
DVI port using the DVI cable.
AUTO button
Use this button for auto adjustment.
(Available in Analog mode only)
Power button [ ] / Power indicator
Use this button for turning the monitor on and off.
/ This light glows blue during normal operation, and blinking blue once as the
monitor saves your adjustments.
Camera
Using this camera, you can view and send video for video chatting.
Mic
Using this microphone, you can view and send audio for video chatting.
Speaker
You can hear sound by connecting the soundcard of your PC to the monitor.
Rear
Note
The configuration at the back of the monitor may vary from product to product.
POWER
Introduction
POWER
Connect the power cord for your monitor to the
POWER port on the back of the monitor.
DVI IN / RGB IN
DVI IN
Connect the DVI cable to the DVI IN port on the
back of your monitor.
RGB IN
Connect the RGB IN terminal at the back of your
monitor to your computer.
USB connection termi-
nal (Option)
UP (USB upstream port)
Connect the
UP port of the monitor and the
USB port of the computer with the USB cable.
DOWN (USB downstream port)
Connect the
DOWN port of the USB monitor
and a USB device with the USB cable.
Note
To use
DOWN (Downstream Port), you have
to connect the
PC.
UP (Upstream Cable ) to the
Make sure to use the USB cable supplied with this
monitor to connect the monitor's
and your computer's USB port.
UP port
Introduction
Kensington Lock
The Kensington Lock is a device used to physi-
cally fix the system when using it in a public
place. The locking device has to be purchased
separately. The appearance and locking method
may differ from the illustration depending on the
manufacturer. Refer to the manual provided with
the Kensington Lock for proper use. The locking
device has to be purchased separately.
Note
The location of the Kensington Lock may be dif-
ferent depending on its model.
Using the Anti-Theft Kensington Lock
1. Insert the locking device into the Kensington
slot on the Monitor (
) and turn it in the
locking direction ( ).
2. Connect the Kensington Lock cable.
3. Fix the Kensington Lock to a desk or a heavy
stationary object.
/ MIC
Headphone output terminal
MIC
Connect a microphone to the MIC terminal.
Cable holding ring
Fix the cables using the holding ring, as shown in
the figure.
Introduction
Note
See
{963UW}
Connecting Cables for further information regarding cable connections.
Connections
{963UW}
Connecting Cables
Connect the power cord for your monitor to the power port on the back of the monitor.
Plug the power cord for the monitor into a nearby outlet.
Use a connection appropriate for your computer.
Using the D-sub (Analog) connector on the video card.
•
•
•
Connect the signal cable to the 15-pin, D-sub port on the back of your monitor.
[RGB IN]
Using the DVI (Digital) connector on the video card.
Connect the DVI Cable to the DVI IN Port on the back of your Monitor.
[DVI IN]
Connected to a Macintosh.
Connect the monitor to the Macintosh computer using the D-sub connection cable.
Note
If the monitor and the computer are connected, you can turn them on and use them.
Connections
{963UW}
Connecting USB
Note
You can use a USB device such as a mouse, keyboard, Memory Stick, or external hard disk drive by
connecting them to the DOWN port of the monitor without connecting them to the PC.
The
USB port of the monitor supports High-Speed Certified USB 2.0.
High speed
480 Mbps
Full speed
12 Mbps
2.5 W
Low speed
1.5 Mbps
2.5 W
Data Rate
Power Consumption 2.5 W
(Max., each port)
(Max., each port)
(Max., each port)
1.
Connect the
UP port of the monitor and the USB port of the computer with the USB cable.
Note
To use
DOWN port, you have to connect the UP (Upstream Cable) to the PC.
Make sure to use the USB cable supplied with this monitor to connect the monitor's
and your computer's USB port.
UP port
2.
3. The use procedures are as the same as those for using an external device connecting to the PC.
Connect the
DOWN port of the USB monitor and a USB device with the USB cable.
•
•
You can connect and use a keyboard and mouse.
You can play a file from a media device.
(Examples of media devices: MP3, digital camera, etc.)
Connections
•
•
You can run, move, copy or delete the files on the storage device.
(Examples of storage devices: external memory, memory card, memory reader, HDD-type
MP3 player, etc.)
You can use other USB devices that can be connected to a computer.
Note
When connecting a device to the
cable appropriate to the device.
DOWN port of the monitor, connect the device using a
(For the purchase of the cable and external devices, ask the service center of the corresponding
product.)
The company is not liable for problems or damages to an external device caused by using an
unauthorized cable for the connection.
Some products do not follow the USB standard, and it may cause a malfunction of the device.
If the device malfunctions even if it is connected to the computer, contact the service center of
the device/computer.
{963UW}
Connecting Headphone
Note
You may connect your headphones to the monitor.
1. Connect your headphones to the Headphone connection terminal.
{963UW}
Connecting MIC
Note
You may connect your microphone to the monitor.
Connections
1. Connect the microphone cable to the MIC port on the monitor.
{963UW}
Using the Stand
Monitor Assembly
Simple Stand
Monitor and Bottom
Connections
Tilt angle
Using ( ), You can adjust the tilt angle within a range of -3° forward to 24° backward for the most
comfortable viewing angle.
Attaching a Base
This monitor accepts a 75 mm x 75 mm VESA-compliant mounting interface pad.
Monitor
Mounting interface pad (Sold separately)
1. Turn off your monitor and unplug its power cord.
2. Lay the LCD monitor face-down on a flat surface with a cushion beneath it to protect the screen.
3. Remove four screws and then remove the stand from the LCD monitor.
4. Align the mounting interface pad with the holes in the rear cover mounting pad and secure it with
four screws that came with the arm-type base, wall mount hanger or other base.
•
Do not use screws longer than the standard dimension, as they may damage the
inside of the Monitor.
Connections
•
•
For wall mounts that do not comply with VESA standard screw specifications,
the length of the screws may differ depending on their specifications.
Do not use screws that do not comply with the VESA standard screw specifica-
tions.
Do not fasten the screws too tightly, as this may damage the product or cause the
product to fall, leading to personal injury.
Samsung is not liable for these kinds of accidents.
•
Samsung is not liable for product damage or personal injury when a non-VESA
or non-specified wall mount is used or the consumer fails to follow the product
installation instructions.
•
•
To mount the monitor on a wall, you should purchase the wall mounting kit that
allows you to mount the monitor at least 10 cm away from the wall surface.
Electronics will not be responsible for damages caused by using a base other than
those specified.
•
Please use Wall Mount according to the International standards.
{2063UW}
Connecting Cables
Connect the power cord for your monitor to the power port on the back of the monitor.
Plug the power cord for the monitor into a nearby outlet.
Use a connection appropriate for your computer.
Using the D-sub (Analog) connector on the video card.
•
Connect the signal cable to the 15-pin, D-sub port on the back of your monitor.
[RGB IN]
Using the DVI (Digital) connector on the video card.
Connections
Connect the DVI Cable to the DVI IN Port on the back of your Monitor.
[DVI IN]
•
•
Connected to a Macintosh.
Connect the monitor to the Macintosh computer using the D-sub connection cable.
Note
If the monitor and the computer are connected, you can turn them on and use them.
{2063UW}
Connecting USB
Note
You can use a USB device such as a mouse, keyboard, Memory Stick, or external hard disk drive by
connecting them to the DOWN port of the monitor without connecting them to the PC.
The
USB port of the monitor supports High-Speed Certified USB 2.0.
High speed
480 Mbps
Full speed
12 Mbps
2.5 W
Low speed
1.5 Mbps
2.5 W
Data Rate
Power Consumption 2.5 W
(Max., each port)
(Max., each port)
(Max., each port)
1.
Connect the
UP port of the monitor and the USB port of the computer with the USB cable.
Note
To use
DOWN port, you have to connect the UP (Upstream Cable) to the PC.
Make sure to use the USB cable supplied with this monitor to connect the monitor's
and your computer's USB port.
UP port
Connections
2.
Connect the
DOWN port of the USB monitor and a USB device with the USB cable.
3. The use procedures are as the same as those for using an external device connecting to the PC.
•
•
You can connect and use a keyboard and mouse.
You can play a file from a media device.
(Examples of media devices: MP3, digital camera, etc.)
You can run, move, copy or delete the files on the storage device.
•
•
(Examples of storage devices: external memory, memory card, memory reader, HDD-type
MP3 player, etc.)
You can use other USB devices that can be connected to a computer.
Note
When connecting a device to the
cable appropriate to the device.
DOWN port of the monitor, connect the device using a
(For the purchase of the cable and external devices, ask the service center of the corresponding
product.)
The company is not liable for problems or damages to an external device caused by using an
unauthorized cable for the connection.
Some products do not follow the USB standard, and it may cause a malfunction of the device.
If the device malfunctions even if it is connected to the computer, contact the service center of
the device/computer.
{2063UW}
Connecting Headphone
Note
You may connect your headphones to the monitor.
Connections
1. Connect your headphones to the Headphone connection terminal.
{2063UW}
Connecting MIC
Note
You may connect your microphone to the monitor.
1. Connect the microphone cable to the MIC port on the monitor.
Connections
{2063UW}
Using the Stand
Monitor Assembly
Simple Stand
Monitor and Bottom
Tilt angle
Using ( ), You can adjust the tilt angle within a range of -3° forward to 24° backward for the most
comfortable viewing angle.
Attaching a Base
This monitor accepts a 100 mm x 100 mm VESA-compliant mounting interface pad.
Connections
Monitor
Mounting interface pad (Sold separately)
1. Turn off your monitor and unplug its power cord.
2. Lay the LCD monitor face-down on a flat surface with a cushion beneath it to protect the screen.
3. Remove four screws and then remove the stand from the LCD monitor.
4. Align the mounting interface pad with the holes in the rear cover mounting pad and secure it with
four screws that came with the arm-type base, wall mount hanger or other base.
•
•
•
Do not use screws longer than the standard dimension, as they may damage the
inside of the Monitor.
For wall mounts that do not comply with VESA standard screw specifications,
the length of the screws may differ depending on their specifications.
Do not use screws that do not comply with the VESA standard screw specifica-
tions.
Do not fasten the screws too tightly, as this may damage the product or cause the
product to fall, leading to personal injury.
Samsung is not liable for these kinds of accidents.
•
Samsung is not liable for product damage or personal injury when a non-VESA
or non-specified wall mount is used or the consumer fails to follow the product
installation instructions.
•
•
To mount the monitor on a wall, you should purchase the wall mounting kit that
allows you to mount the monitor at least 10 cm away from the wall surface.
Electronics will not be responsible for damages caused by using a base other than
those specified.
•
Please use Wall Mount according to the International standards.
Troubleshooting
{963UW}
Self-Test Feature Check
Note
Your monitor provides a self test feature that allows you to check whether your monitor is functioning
properly.
Self-Test Feature Check
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer.
3. Turn on the monitor.
If the monitor is functioning properly, you will see a box in the illustration below.
This box appears during normal operation if the video cable becomes disconnected or damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the
monitor.
If your monitor screen remains blank after using the previous procedure, check your video controller
and computer system; your monitor is functioning properly.
Warning Messages
If there is something wrong with the input signal, a message appears on the screen or the screen goes
blank although the power indicator LED is still on. The message may indicate that the monitor is out
of scan range or that you need to check the signal cable.
Environment
The location and the position of the monitor may influence the quality and other features of the monitor.
If there are any sub woofer speakers near the monitor, unplug and relocate the woofer to another room.
Remove all electronic devices such as radios, fans, clocks and telephones that are within 3 feet (one
meter) of the monitor.
Troubleshooting
Useful Tips
A monitor recreates visual signals received from the computer. Therefore, if there is a problem with
the computer or the video card, this can cause the monitor to become blank, have poor coloring, become
noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then
contact the Service Center or your dealer.
Judging the monitor's working condition
If there is no image on the screen or a "Not Optimum Mode", "Recommended Mode 1440 x 900 60
Hz" message comes up, disconnect the cable from the computer while the monitor is still powered on.
If there is a message coming up on the screen or if the screen goes white, this means the monitor is in
working condition.
In this case, check the computer for trouble.
{963UW}
Check List
Note
Before calling for assistance, check the information in this section to see if you can remedy any prob-
lems yourself. If you do need assistance, please call the phone number on the Information section or
No images on the screen. I cannot turn on the monitor.
Q:
A:
Q:
A:
Is the power cord connected properly?
Check the power cord connection and supply.
Can you see "Check Signal Cable" on the screen?
(Connected using the D-sub cable)
Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the monitor is connected properly, check to
see if the monitor status is set to analog.
If you still see an (error) message on the screen when the monitor is connected properly, check
to see if the monitor status is set to analog. Press ‘SOURCE/ ’ button to have the monitor
double-check the input signal source.
Q:
A:
If the power is on, reboot the computer to see the initial screen (the login screen), which can be
seen.
If the initial screen (the login screen) appears, boot the computer in the applicable mode (the
safe mode for Windows ME/XP/2000) and then change the frequency of the video card.
If the initial screen (the login screen) does not appear, contact the Service Center or your deal-
Q:
Can you see "Not Optimum Mode", "Recommended Mode 1440 x 900 60 Hz" on the screen?
Troubleshooting
A:
You can see this message when the signal from the video card exceeds the maximum resolution
and frequency that the monitor can handle properly.
A:
A:
Adjust the maximum resolution and frequency that the monitor can handle properly.
If the display exceeds WSXGA or 75 Hz, a "Not Optimum Mode", "Recommended Mode
1440 x 900 60 Hz" message is displayed. If the display exceeds 85 Hz, the display will work
properly but the "Not Optimum Mode", "Recommended Mode 1440 x 900 60 Hz" message
appears for one minute and then disappears.
Please change to the recommended mode during this one-minute period.
(The message is displayed again if the system is rebooted.)
Q:
There is no image on the screen. Is the power indicator on the monitor blinking at 1 second
intervals?
A:
A:
A:
The monitor is in PowerSaver mode.
Press a key on the keyboard to activate the monitor and restore the image on the screen.
If there is still no image, press the 'SOURCE/ ' button. Then press any key on the keyboard
again to activate the monitor and restore the image on the screen.
Q:
A:
Connected using the DVI cable?
You may get a blank screen if you boot the system before you connect the DVI cable, or dis-
connect and then reconnect the DVI cable while the system is running as certain types of graphic
cards do not send out video signals. Connect the DVI cable and then reboot the system.
I cannot see the On Screen Display.
Q:
A:
Have you locked the On Screen Display (OSD) Menu to prevent changes?
Unlock the OSD by pressing the [MENU/ ] button for at least 5 seconds.
The screen shows strange colors or just black and white.
Q:
A:
A:
Q:
Is the screen displaying only one color as if looking at the screen through a cellophane paper?
Check the signal cable connection.
Make sure the video card is fully inserted in its slot.
Have the screen colors become strange after running a program or due to a crash between ap-
plications?
A:
Q:
A:
Reboot the computer.
Has the video card been set properly?
Set the video card by referring to the video card manual.
The screen suddenly has become unbalanced.
Q:
A:
Q:
Have you changed the video card or the driver?
Adjust screen image position and size using the OSD.
Have you adjusted the resolution or frequency to the monitor?
Troubleshooting
A:
Q:
Adjust the resolution and frequency at the video card.
The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by
referring to the OSD.
The screen is out of focus or OSD cannot be adjusted.
Q:
A:
Have you adjusted the resolution or frequency on the monitor?
Adjust the resolution and frequency of the video card.
LED is blinking but no images on the screen.
Q:
A:
Is the frequency properly adjusted when checking the Display Timing on the menu?
Adjust the frequency properly by referring to the video card manual and the Preset Timing
Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed
after changing the video card.
Q:
A:
Have the Windows colors been set properly?
Windows XP :
Set the resolution at the Control Panel → Appearance and Themes → Display → Settings.
Windows ME/2000 :
A:
Set the resolution at the Control Panel → Display → Settings.
Has the video card been set properly?
Q:
A:
Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC)
monitor found".
Q:
A:
Q:
A:
Have you installed the monitor driver?
See the video card manual to see if the Plug & Play (VESA DDC) function can be supported.
Check when MagicTune™ does not function properly.
Q:
A:
MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plug and Play.
To check whether your PC is available for MagicTune™ feature, follow the steps below (When
Windows is XP);
Troubleshooting
Control Panel → Performance and Maintenance → System → Hardware → Device Manager
→ Monitors → After deleting Plug and Play monitor, find 'Plug and Play monitor' by searching
new Hardware.
A:
MagicTune™ is an additional software for the monitor. Some graphic cards may not support
your monitor. When you have a problem with the graphic card, visit our website to check the
compatible graphic card list provided.
MagicTune™ doesn't work properly.
Q:
A:
Have you changed your PC or video graphic card?
Download the latest program. The program can be downloaded http://www.samsung.com/mon-
Q:
A:
Did you install the program?
Reboot the computer after installing the program for the first time. If a copy of the program is
already installed, remove it, reboot the computer, and then install the program again. You need
to reboot the computer for it to operate normally after installing or removing the program.
Note
Visit the MagicTune™ website and download the installation software for MagicTune™ MAC.
Check the following items if there is trouble with the monitor.
Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter(video)
driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
(Do not exceed 75 Hz when using the maximum resolution.)
If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, remove
the Display Adapter in the "Control Panel → System → Device Administrator" and then reboot the
computer to reinstall the adapter (video) driver.
Note
{963UW}
Q & A
Q:
A:
A:
How can I change the frequency?
The frequency can be changed by reconfiguring the video card.
Note that video card support can vary, depending on the version of the driver used. (Refer to the
computer or the video card manual for details.)
Troubleshooting
Q:
A:
How can I adjusts the resolution?
Windows XP:
Set the resolution in the Control Panel → Appearance and Themes → Display → Settings.
Windows ME/2000:
A:
Set the resolution in the Control Panel → Display → Settings.
* Contact the video card manufacturer for details.
How can I set the Power Saving function?
Q:
A:
Windows XP:
Set the resolution in the Control Panel → Appearance and Themes → Display → Screen Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer Man-
ual).
A:
Windows ME/2000:
Set the resolution at the Control Panel → Display → Screen Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer Man-
ual).
Q:
A:
How can I clean the outer case/LCD Panel?
Disconnect the power cord and then clean the monitor with a soft cloth, using either a cleaning
solution or plain water.
Do not leave any detergent or scratches on the case. Do not let any water enter the monitor.
Note
Before calling for assistance, check the information in this section to see if you can remedy any prob-
lems yourself. If you do need assistance, please call the phone number on the Information section or
{2063UW}
Self-Test Feature Check
Note
Your monitor provides a self test feature that allows you to check whether your monitor is functioning
properly.
Self-Test Feature Check
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer.
3. Turn on the monitor.
If the monitor is functioning properly, you will see a box in the illustration below.
Troubleshooting
This box appears during normal operation if the video cable becomes disconnected or damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the
monitor.
If your monitor screen remains blank after using the previous procedure, check your video controller
and computer system; your monitor is functioning properly.
Warning Messages
If there is something wrong with the input signal, a message appears on the screen or the screen goes
blank although the power indicator LED is still on. The message may indicate that the monitor is out
of scan range or that you need to check the signal cable.
Environment
The location and the position of the monitor may influence the quality and other features of the monitor.
If there are any sub woofer speakers near the monitor, unplug and relocate the woofer to another room.
Remove all electronic devices such as radios, fans, clocks and telephones that are within 3 feet (one
meter) of the monitor.
Useful Tips
A monitor recreates visual signals received from the computer. Therefore, if there is a problem with
the computer or the video card, this can cause the monitor to become blank, have poor coloring, become
noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then
contact the Service Center or your dealer.
Judging the monitor's working condition
If there is no image on the screen or a "Not Optimum Mode", "Recommended Mode 1680 x 1050
60 Hz" message comes up, disconnect the cable from the computer while the monitor is still powered
on.
If there is a message coming up on the screen or if the screen goes white, this means the monitor is in
working condition.
In this case, check the computer for trouble.
Troubleshooting
{2063UW}
Check List
Note
Before calling for assistance, check the information in this section to see if you can remedy any prob-
lems yourself. If you do need assistance, please call the phone number on the Information section or
No images on the screen. I cannot turn on the monitor.
Q:
A:
Q:
A:
Is the power cord connected properly?
Check the power cord connection and supply.
Can you see "Check Signal Cable" on the screen?
(Connected using the D-sub cable)
Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the monitor is connected properly, check to
see if the monitor status is set to analog.
If you still see an (error) message on the screen when the monitor is connected properly, check
to see if the monitor status is set to analog. Press ‘SOURCE/ ’ button to have the monitor
double-check the input signal source.
Q:
A:
If the power is on, reboot the computer to see the initial screen (the login screen), which can be
seen.
If the initial screen (the login screen) appears, boot the computer in the applicable mode (the
safe mode for Windows ME/XP/2000) and then change the frequency of the video card.
If the initial screen (the login screen) does not appear, contact the Service Center or your deal-
Q:
A:
Can you see "Not Optimum Mode", "Recommended Mode 1440 x 900 60 Hz" on the screen?
You can see this message when the signal from the video card exceeds the maximum resolution
and frequency that the monitor can handle properly.
A:
A:
Adjust the maximum resolution and frequency that the monitor can handle properly.
If the display exceeds WSXGA or 75 Hz, a "Not Optimum Mode", "Recommended Mode
1440 x 900 60 Hz" message is displayed. If the display exceeds 85 Hz, the display will work
properly but the "Not Optimum Mode", "Recommended Mode 1440 x 900 60 Hz" message
appears for one minute and then disappears.
Please change to the recommended mode during this one-minute period.
(The message is displayed again if the system is rebooted.)
Q:
There is no image on the screen. Is the power indicator on the monitor blinking at 1 second
intervals?
Troubleshooting
A:
A:
A:
The monitor is in PowerSaver mode.
Press a key on the keyboard to activate the monitor and restore the image on the screen.
If there is still no image, press the 'SOURCE/ ' button. Then press any key on the keyboard
again to activate the monitor and restore the image on the screen.
Q:
A:
Connected using the DVI cable?
You may get a blank screen if you boot the system before you connect the DVI cable, or dis-
connect and then reconnect the DVI cable while the system is running as certain types of graphic
cards do not send out video signals. Connect the DVI cable and then reboot the system.
I cannot see the On Screen Display.
Q:
A:
Have you locked the On Screen Display (OSD) Menu to prevent changes?
Unlock the OSD by pressing the [MENU/ ] button for at least 5 seconds.
The screen shows strange colors or just black and white.
Q:
A:
A:
Q:
Is the screen displaying only one color as if looking at the screen through a cellophane paper?
Check the signal cable connection.
Make sure the video card is fully inserted in its slot.
Have the screen colors become strange after running a program or due to a crash between ap-
plications?
A:
Q:
A:
Reboot the computer.
Has the video card been set properly?
Set the video card by referring to the video card manual.
The screen suddenly has become unbalanced.
Q:
A:
Q:
A:
Have you changed the video card or the driver?
Adjust screen image position and size using the OSD.
Have you adjusted the resolution or frequency to the monitor?
Adjust the resolution and frequency at the video card.
Q:
The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by
referring to the OSD.
The screen is out of focus or OSD cannot be adjusted.
Q:
A:
Have you adjusted the resolution or frequency on the monitor?
Adjust the resolution and frequency of the video card.
Troubleshooting
LED is blinking but no images on the screen.
Q:
A:
Is the frequency properly adjusted when checking the Display Timing on the menu?
Adjust the frequency properly by referring to the video card manual and the Preset Timing
Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed
after changing the video card.
Q:
A:
Have the Windows colors been set properly?
Windows XP :
Set the resolution at the Control Panel → Appearance and Themes → Display → Settings.
Windows ME/2000 :
A:
Set the resolution at the Control Panel → Display → Settings.
Has the video card been set properly?
Q:
A:
Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC)
monitor found".
Q:
A:
Q:
A:
Have you installed the monitor driver?
See the video card manual to see if the Plug & Play (VESA DDC) function can be supported.
Check when MagicTune™ does not function properly.
Q:
A:
MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plug and Play.
To check whether your PC is available for MagicTune™ feature, follow the steps below (When
Windows is XP);
Control Panel → Performance and Maintenance → System → Hardware → Device Manager
→ Monitors → After deleting Plug and Play monitor, find 'Plug and Play monitor' by searching
new Hardware.
A:
MagicTune™ is an additional software for the monitor. Some graphic cards may not support
your monitor. When you have a problem with the graphic card, visit our website to check the
compatible graphic card list provided.
MagicTune™ doesn't work properly.
Q:
A:
Have you changed your PC or video graphic card?
Download the latest program. The program can be downloaded http://www.samsung.com/mon-
Troubleshooting
Q:
A:
Did you install the program?
Reboot the computer after installing the program for the first time. If a copy of the program is
already installed, remove it, reboot the computer, and then install the program again. You need
to reboot the computer for it to operate normally after installing or removing the program.
Note
Visit the MagicTune™ website and download the installation software for MagicTune™ MAC.
Check the following items if there is trouble with the monitor.
Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter(video)
driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
(Do not exceed 75 Hz when using the maximum resolution.)
If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, remove
the Display Adapter in the "Control Panel → System → Device Administrator" and then reboot the
computer to reinstall the adapter (video) driver.
Note
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Q & A
Q:
A:
A:
How can I change the frequency?
The frequency can be changed by reconfiguring the video card.
Note that video card support can vary, depending on the version of the driver used. (Refer to the
computer or the video card manual for details.)
Q:
A:
How can I adjusts the resolution?
Windows XP:
Set the resolution in the Control Panel → Appearance and Themes → Display → Settings.
Windows ME/2000:
A:
Set the resolution in the Control Panel → Display → Settings.
* Contact the video card manufacturer for details.
How can I set the Power Saving function?
Q:
A:
Windows XP:
Set the resolution in the Control Panel → Appearance and Themes → Display → Screen Saver.
Troubleshooting
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer Man-
ual).
A:
Windows ME/2000:
Set the resolution at the Control Panel → Display → Screen Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer Man-
ual).
Q:
A:
How can I clean the outer case/LCD Panel?
Disconnect the power cord and then clean the monitor with a soft cloth, using either a cleaning
solution or plain water.
Do not leave any detergent or scratches on the case. Do not let any water enter the monitor.
Note
Before calling for assistance, check the information in this section to see if you can remedy any prob-
lems yourself. If you do need assistance, please call the phone number on the Information section or
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