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IMPORTANT SAFETY INSTRUCTIONS
1
2
3
4
5
6
7
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with a dry cloth.
Do not block any ventilation openings. Install according to the
manufacturer’s instructions.
8
9
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades, and a third grounding
prong. The wide blade or the third prong is provided for your safety.
If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
11 Only use attachments/accessories specified by the manufacturer.
12 Unplug this apparatus during lightning storms or when unused for
long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such
as the power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, does not operate normally, or
has been dropped.
Regulatory Information
Federal Communications Commission Radio and Television Interface Statement for a Class ‘B’
Device
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in the residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation.
If the equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one of the following measures:
•
•
•
Increase the separation between the equipment and the affected receiver
Connect the equipment on a circuit different from the one the receiver is on
Ensure that the cover plate for the security card is secured and tight
Changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Declaration of Conformity
According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence
Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product
identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product
marketed is identical to the representative unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be expected to be within the
variation accepted, due to quantity production and testing on a statistical basis as required by 47 CFR
2.909. Operation is subject to the following condition: This device must accept any interference received,
including interference that may cause undesired operation. The above named party is responsible for
ensuring that the equipment complies with the standards of 47 CFR, Paragraphs 15.101 to 15.109. The
Class B digital apparatus meets all requirements of the Canadian Interface Causing Equipment
Regulations.
Canadian Compliance
This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU
USE ANY SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED
WITH MOTOROLA’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE
REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING
ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF
THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY-BINDING AGREEMENT
BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY
SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE
SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE (COLLECTIVELY,
“PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS
PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS
THE CASE MAY BE, FOR A FULL REFUND.
The Software includes associated media, any printed materials, and any “on-line” or electronic
documentation. Software provided by third parties may be subject to separate end-user license
agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the
Software to the original customer and to any subsequent licensee for personal use only on the terms of
this License. Motorola and its third party licensors retain the ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another
person, but only if the person agrees to accept all of the terms of this License. If you transfer the
Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to
the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in
whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part,
to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate
the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate,
decompile, disassemble, or reverse engineer the Software, including but not limited to modifying the
Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause not to be
displayed any copyright notices or startup message contained in the Software programs or
documentation. (5) Export the Software or the Product components in violation of any United States
export laws.
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation,
or aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility.
MOTOROLA AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED
WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL
NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks,
and all other intellectual property rights subsisting in the foregoing, and all adaptations to and
modifications of the foregoing, shall at all times remain with Motorola and its third party licensors.
Motorola retains all rights not expressly licensed under this License. The Software, including any
images, graphics, photographs, animation, video, audio, music, and text incorporated therein is owned
by Motorola or its third party licensors and is protected by United States copyright laws and international
treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution, or preparation of derivative works of the Software, any portion of the Product, or the
documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License
constitutes a waiver of Motorola’s rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the
Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL
TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Motorola is not responsible for any third party software that is provided as a bundled application, or
otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or
disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights
in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is
Motorola, Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044.
Contact Us
For technical support for your cable terminal, call Motorola Support at
1-866-668-2271 or 1-866-MOT-BCS1.
For questions about your cable TV service, call your service provider.
For Motorola consumer cable products, education, and support:
For an overview of high-definition television (HDTV):
_________________________________________________________________________________
Copyright © 2005 Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used
to make any derivative work (such as translation, transformation, or adaptation) without written
permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of Motorola to provide notification of such revision or change. Motorola
provides this guide without warranty of any kind, either implied or expressed, including but not limited to
the implied warranties of merchantability and fitness for a particular purpose. Motorola may make
improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Dolby Digital
manufactured under license from Dolby Laboratories Licensing Corporation. Dolby, ProLogic, and the
double-D symbol are registered trademarks of Dolby Laboratories. This device incorporates a copyright
protection technology that is protected by U.S. patents and other intellectual property rights. Use of the
copyright protection technology is granted by Macrovision for home and other limited pay-per-view uses
only, unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
Macrovision is a registered trademark of Macrovision Corporation. HDMI, the HDMI logo and
High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
All other product or service names are the property of their respective owners.
DCT3400 Series User Guide
CONTENTS
Introduction .............................................................................................3
Overview ..................................................................................................4
Front Panel........................................................................................4
Rear Panel .........................................................................................6
Operation .................................................................................................8
1
Optional IR Blaster................................................................................32
Data Devices..........................................................................................36
Troubleshooting....................................................................................37
2
DCT3400 Series User Guide
INTRODUCTION
Congratulations on receiving a Motorola® DCT3412 High-Definition
Advanced DVR Cable Terminal. Motorola has merged the extraordinary
features of digital cable - the seemingly endless programming options,
interactive program guides, video on demand (VoD), and commercial
free, CD quality music - with the flexibility of a dual-tuner digital video
recorder (DVR) and the incredible picture quality and sound of
high-definition TV (HDTV). HDTV provides up to twice the color
resolution and up to six times the sharpness of standard-definition TV.
The DCT3412 enables a direct digital connection to consumer audio and
video devices through IEEE 1394 DTV and HDMI® interfaces. It contains
a hard drive for hours of DVR functionality, including recording
high-definition (HD) programs and watch and record functionality.
This User Guide introduces the basic features, outlines important
safeguards, and provides options for integrating your cable terminal into
your entertainment system. Please take a few moments to read through
this User Guide. The configuration diagrams, on-screen menu
description, and troubleshooting section will help you make the most of
your home entertainment experience.
To determine which digital cable features are provided in your area,
please check with your cable operator. They will be happy to provide
instructions for these optional services.
3
OVERVIEW
Front Panel
The front panel controls provide functional navigation if the remote
control is lost or is temporarily out of service. Certain functions, such as
those requiring a numeric entry, require a remote control.
Figure 2-1
Front panel
1
3
2
RSO
R
AN
INFO
OPTION
MSGS.
ON
RECORD
REMOTE
MENU
GUIDE
POWER
SELECT
DCT3412
Dual Tuner DVR
I
/
HDTV Capable
4
5
6
7
8
9
4
DCT3400 Series User Guide
Table 2-1
Front panel
Key
1
Feature
Function
INFO
Displays the current channel and program
information (not supported by all applications)
2
LED DISPLAY
Displays the channel number or time of day. The
indicators are:
MSGS — the DCT3412 has received messages for
you to read
ON — the DCT3412 is powered on
RECORD — the DVR is recording
REMOTE — the remote control is in use
Reserved for future use
3
4
OPTION
CURSOR
Moves the cursor around the program guide and
menu screens
5
6
7
8
POWER
MENU
Turns the unit on or off
Displays the main menu
Displays the program guide
GUIDE
SELECT
Selects menu options or programs from the program
guide
9
CHANNEL
Changes the channel
5
DCT3400 Series User Guide
Table2-2
Rear panel connections
Key
Item
Function
1
RF IN
RF OUT
IR
F-type coaxial cable input
RF video output
2*
3
Mini phono jack enabling the DCT3412 to control a
VCR using an optional, low-power IR Blaster
transmitter (not all IPGs support this feature)
4
S-VIDEO
S-Video high-quality video output to a VCR or TV
that accepts S-Video
5
6
VIDEO OUT
Y Pb Pr
ETHERNET
SPDIF
RCA-type video output to a VCR or TV
Component video output to an HDTV
Ethernet 10/100Base-T input
7**
8
Coaxial Dolby® Digital 5.1 or PCM audio output
9
OPTICAL SPDIF Optical digital Dolby Digital 5.1 audio or PCM audio
output
10
11
AUDIO OUT
L and R (left and right) RCA-type stereo audio
output jacks
HDMI
HDMI video output to an HDTV (can connect to a
DVI input using an HDMI-to-DVI converter cable)
12**
USB
USB 2.0 connector for devices such as keyboards,
joysticks, scanners, disk storage, PCs, printers, or
digital cameras
13
14
SATA
Connector for optional external hard drive
IEEE 1394
IEEE 1394 connector for connecting to audio and
video devices such as a digital television (DTV).
15
AC power
AC power connector:
•
The bottom plug is an input for the AC power
cord
•
The top plug is an unswitched power outlet for
a device such as a TV or VCR
* The RF OUT connection is an optional feature and may not be present on
your DCT3400 model
** These connectors (USB and ETHERNET) are not enabled and require
the support of the application software
7
OPERATION
Turning Power On and Off
Press POWER on the front panel to turn the cable terminal on or off. When
using the remote control, be sure it is in cable mode by pressing CABLE
before pressing POWER.
Changing Channels
You can change channels in two ways:
•
Press CHANNEL S or T on the cable terminal front panel, or
press CHANNEL + or -on the remote control to step through the
channel selection.
•
Enter the number of the channel you wish to view using the number
keys on the remote control.
Adjusting the Volume
Press VOLUME +or –on the remote control to adjust the volume. When
you adjust the volume, the volume scale is displayed on the screen.
Press MUTE on the remote control to turn the sound off and on again.
For best audio quality, use the remote control to set the cable terminal to
approximately ¾ of the maximum volume level, and then adjust the audio
levels on external devices such as your TV or audio/visual (A/V)
Receiver.
Interactive Program Guide
The interactive program guide (IPG) displays information about TV
programs and enables you to access features such as Parental Control
or Pay-Per-View. IPGs can vary with each cable provider. Refer to your
IPG manual for detailed instructions.
8
DCT3400 Series User Guide
DIGITAL VIDEO RECORDER (DVR)
The DCT3412 contains a hard drive for the DVR to record standard- and
high-definition TV programs.
A standard VCR records and plays analog video. DVR records and plays
digital video. Unlike an analog tape, the hard drive allows simultaneous
recording and playback.
A DVR offers the ability to control your viewing experience by pausing
(time-shifting) live TV and providing trick playback modes (pause, fast
forward, slow forward, fast rewind, slow rewind). You may experience a
slight delay between time-shifted and live TV.
With the DCT3412, you can:
Record Programming
Record hours of TV programming. The total hours of recorded content
depend on your hard drive capacity and setting type (digital, analog, or
HD) at which you record.
Maintain a Personal Program Library
Maintain a personal library of recorded programming, accessed using the
interactive program guide (IPG).
Control Live TV
Pause, rewind, or fast-forward live TV.
Simultaneously Watch Two Programs
Watch two programs and easily switch between them using the SWAP
key on your remote control, dependent upon program guide support.
Simultaneously Watch and Record
Record one program in the background while viewing another live
broadcast at the same time.
Simultaneously Record Two Shows
Record two programs from two different channels at the same time.
Simultaneously Record Two Shows and Watch a Recorded Program
Watch a recorded program while recording up to two other programs at
the same time. You can also easily switch between viewing the
pre-recorded program and either of the programs you’re recording
currently.
9
OPTIMIZING YOUR CABLE TERMINAL FOR HDTV
The DCT3412 outputs HD video through its Y Pb Pr (component), HDMI,
or IEEE 1394 connectors. This section describes how to optimize
standard and HD video based on your system’s HDTV capabilities and
personal preferences.
If you use the IEEE 1394 output, no adjustments to the settings are required.
For a TV with an HDMI connection, be sure the TV is on and connected
to the HDMI OUT connector before adjusting the settings. Motorola
recommends using HDMI cables less than 65 feet long for optimal
performance.
You can configure the TV type, HDMI, and/or Y Pb Pr video output, and
closed captioning.
For the best standard and HD viewing:
1
Power off the DCT3412, and then immediately press the MENU key
on the front panel. If the TV is on, the on-screen menu lists the
settings you can configure:
USER SETTINGS
>
TV TYPE
16:9
1080I
480I
HDMI/YpbPr OUTPUT
4:3 OVERRIDE
ADDITIONAL HDMI SETTINGS>>>
CLOSED CAPTION
SERVICE SELECTION
DIGITAL
DISABLED
PRIMARY LANGUAGE
FONT SIZE
AUTO
AUTO
AUTO
AUTO
AUTO
AUTO
AUTO
AUTO
FONT COLOR
FONT OPACITY
FONT EDGE TYPE
FONT EDGE COLOR
BACKGROUND COLOR
BACKGROUND OPACITY
SETTINGS
RESTORE ALL DEFAULTS
10
DCT3400 Series User Guide
2
Use the remote control or the cursor keys on the front panel to
navigate the on-screen menus:
•
Press the ▲ and ▼ keys to highlight the setting you wish to
change.
•
•
Press the ► key to select an option.
To exit the setting and move to another setting, press the ▲ or
▼ key.
If the User Settings menu does not display on the TV screen, the TV may
not support the default video output setting. Use the front panel LED to
adjust the settings as described in “There is no video on the TV screen”
in Section 5, “Troubleshooting.”
The User Settings menu options are:
Setting
Description
TV Type
Sets the aspect ratio. The front panel display indicates the
type you select. Defaults to 16:9. Options are 16:9 for
widescreen TVs or 4:3 LETTERBOX or 4:3 PAN/SCAN for
standard TVs.
•
4:3 LETTERBOX fits widescreen programming on the
screen by placing black bars at the top and bottom.
•
4:3 PAN/SCAN fills the screen by cropping the left and
right edges of widescreen programming.
HDMI/YPbPr
Output
Sets the video display format for the HDMI or component
video outputs. The front panel display indicates the format
you select. Defaults to 1080i. Options are 1080i, 720p, 480p,
or 480i. For HDMI only, additional options you can use to
display video on a computer monitor are PC1-VGA
(640x480) and PC2-XVGA (800x600).
Some TVs only support certain display formats. Check your
TV user manual for more information.
If you are not using the HDMI connection, the HDMI/YPbPr
OUTPUT setting displays as YPbPr OUTPUT.
11
Setting
Description
4:3 Override
Sets the display format for 4:3 standard-definition
programming. If the YPbPr Output is set to 1080i, 720p, or
480p, this setting defaults to 480i. If the YPbPr Output is set
to 480i, this setting defaults to OFF and cannot be changed.
Options are:
•
OFF displays standard-definition programs having a 4:3
aspect ratio in widescreen format. On an HDTV, black
bars display on the left and right of the picture. Selecting
OFF for a 4:3 TV may result in a small picture with black
bars around it.
•
•
•
480i displays standard-definition programs in their
original 480i format. Some TVs cannot display 480i
format on their component video inputs (Y Pb Pr). Check
the TV user manual for more information.
480p converts standard-definition programs to a
higher-quality 480p format. Some TVs cannot display
480p format on their component video inputs (Y Pb Pr).
Check the TV user manual for more information.
Stretch automatically stretches all standard-definition
programming to fill your widescreen display. Stretch can
only be selected if you have the TV Type set to 16:9.
Additional HDMI
Settings >>>
If an HDMI TV or home theater receiver is connected to the
HDMI port, this option is available. It displays a screen of
HDMI-specific settings. For information, see “Additional
HDMI Settings” on page 15.
Closed Caption
Turns closed captions off or on. The front panel display
indicates the status of the closed captions. Defaults to
DISABLED. Options are ENABLED or DISABLED.
Service
Sets the service used for closed captions:
Selection
•
Analog: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The
default is CC1.
•
Digital: PRIMARY LANGUAGE, SECONDARY
LANGUAGE, 3, 4, 5, or 6. The default is PRIMARY
LANGUAGE.
Font Size
Font Style
Sets the font size for closed captions. Defaults to AUTO.
Options are AUTO, STANDARD, LARGE, or SMALL.
Sets the font style. Defaults to AUTO. Options are AUTO,
MONO SERIF, PROPORTION SERIF, MONO NO SERIF,
PROPORTION NO SERIF, CASUAL, CURSIVE, or SMALL.
12
DCT3400 Series User Guide
Setting
Description
Font Color
Sets the font color. Defaults to AUTO. Options are AUTO,
WHITE, BLACK, RED, GREEN, BLUE, YELLOW,
MAGENTA, or CYAN.
Font Opacity
Sets the opacity. Defaults to AUTO. Options are AUTO,
TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.
Font Edge Type
Sets the edge appearance — AUTO, NONE, RAISED,
DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT
SHADOWED. The default is AUTO.
Font Edge Color Sets the edge color — AUTO, WHITE, BLACK, RED,
GREEN, BLUE, YELLOW, MAGENTA, or CYAN. The default
is AUTO.
Background
Color
Sets the background color for closed captions. Defaults to
AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN,
BLUE, YELLOW, MAGENTA, or CYAN.
Background
Opacity
Sets the background opacity for closed captions. Defaults to
AUTO. Options are AUTO, TRANSPARENT,
TRANSLUCENT, SOLID, or FLASHING.
Settings
Sets the default settings for closed captions (AUTO) or the
settings you have configured (USER). Defaults to AUTO.
Options are AUTO or USER.
Restore All
Defaults
To reset all User Settings to their defaults, select this option
and press the ► key.
For HDMI only, when you first connect a TV to the DCT3412
using the HDMI connection, the TV and the DCT3412
exchange information to automatically determine the best
possible TV TYPE and HDMI/YPbPr OUTPUT settings. You
can change these settings at any time.
•
To cause the HDMI TV and DCT3412 to re-exchange
information to restore the automatic settings, select
Restore All Defaults with the HDMI connection in place
and the TV powered on.
•
If you connect another HDMI TV to the DCT3412, select
Restore All Defaults. This causes the TV and DCT3412
to exchange information, enabling settings suited to your
new TV.
To exit the menu and save your settings, press the POWER or MENU key.
13
ON-SCREEN GRAPHICS
The DCT3412 can generate on-screen graphics that overlay the video
programming or fill the entire television screen. Common examples
include on-screen menus (such as the User Setting menu), closed
captions, and interactive program guides. The cable terminal overlays
these graphics whenever you display a menu, enable closed captions, or
scroll through a program grid.
On-screen graphics are available for all DCT3412 video outputs except
IEEE 1394.
14
DCT3400 Series User Guide
ADDITIONAL HDMI SETTINGS
If an HDMI TV or home theater receiver is connected to the HDMI port,
you can display the Additional HDMI Settings screen. These settings are
based on the preferred settings of the display device when initially
connected to the set-top. These settings are not available if a DVI device
is connected to the set-top using an HDMI-to-DVI adapter.
ADDITIONAL HDMI SETTINGS
NOTE:
CHANGING THESE VALUES MAY RESULT
IN LOSS OF AUDIO AND/OR VIDEO
HDMI/DVI MODE:
COLOR SPACE:
AUDIO OUTPUT:
HDMI
RGB
AUTO
>
RETURN TO MAIN PAGE >>>
RESTORE AUTOMATIC SETTINGS
CAUTION!
We recommend not changing the Additional HDMI Settings unless
you have problems with your HDMI connection. Changing these
settings may cause the loss of audio and video. These settings are
established automatically when the HDMI device is connected to the
set-top based on data shared between the device and the set-top.
The Additional HDMI Settings are intended for use by advanced
users for troubleshooting only.
15
The Additional HDMI Settings are:
Setting
Description
HDMI/DVI Mode
Set the HDMI port to one of the following:
•
•
HDMI — recommended for an HDMI display device
DVI — the HDMI audio capability is disabled, and
the DVI signal format is used for video so that the
HDMI port operates as a DVI port
Color Space
Audio Output
Sets the palette of colors available to create the display
image. Each HDMI device works better with a
particular color space:
•
•
RGB — most HDMI devices prefer this color space
YCC 4:4:4
Sets the audio mode for the HDMI connection:
•
•
•
Auto — the set-top supplies audio in the format
supported by the HDMI device
L-PCM — two-channel digital audio format similar
to a compact disc
Pass Through — the audio formats received by the
set-top are automatically passed out of the HDMI
port, even if the HDMI device has not indicated
support for those formats
Return to Main
Page
Returns to the User Settings menu.
Restore Automatic
Settings
Restores the Additional HDMI Settings on this screen
only as preferred by the HDMI device
16
DCT3400 Series User Guide
CONNECTING YOUR CABLE TERMINAL
This section describes connecting the cable terminal to your home
entertainment system.
Instructions and diagrams are included for connections to:
•
•
•
•
•
High-definition television (HDTV)
A/V Receiver – Audio
Stereo TV
Stereo TV and Stereo VCR
A/V Receiver, TV, and VCR
Before you move or change components on your entertainment system,
review the following:
•
For basic cable connections, use 75-ohm coaxial cables equipped
with F-type connectors.
•
Disconnect power from the cable terminal before connecting or
changing cable connections.
For information on connecting for HDTV, see “Video Options” on the next
page.
CAUTION!
Do not place anything on top of the cable terminal, especially other home
entertainment components. Be sure to provide adequate ventilation to prevent
overheating.
17
Video Connection Options
The DCT3412 offers the following video outputs:
HDTV
Component video, HDMI, or IEEE 1394
Standard Composite video, S-Video, or RF coaxial
To determine the available inputs on your TV, check the manual supplied
with the TV or the TV itself.
Use the following guidelines to determine the best video connection for
your home entertainment system:
•
Component video (Y Pb Pr) – HDTV and standard
The Y, Pb, and Pr outputs provide component video, which is the
most widely supported HDTV connection.
•
HDMI or IEEE 1394 – HDTV and standard
HDMI and IEEE 1394 offer higher video quality than component
video. If your TV has an HDMI input, use the HDMI output instead
of IEEE 1394. For optimal performance, Motorola recommends
using HDMI cables less than 65 feet long.
HDMI and IEEE 1394 are video and audio connections. If you use
HDMI or IEEE 1394, no separate audio connection to your TV is
required.
HDMI is compatible with DVI. If your TV has a DVI input, you can
use an HDMI-to-DVI converter cable to connect to the DCT3412
HDMI connector.
If you use IEEE 1394, on-screen graphics do not display.
•
•
•
S-Video – standard only
If your TV has an S-Video input, use S-Video. S-Video is the
highest quality standard-definition video output on the DCT3412.
Composite video – standard only
If your TV does not have an S-Video input, use the composite
video (VIDEO) output.
RF coaxial – standard only
If your TV only has a coaxial RF input, connect it to the DCT3412
RF OUT connector.
18
DCT3400 Series User Guide
Important Safety Considerations
V E N T I L A T E
C
R
C
INFO
OPTION
MSGS.
ON
RECORD
REMOTE
MENU
GUIDE
POWER
SELECT
DCT3412 I
Dual Tuner DVR
/
HDTV Capable
Follow these important safety guidelines when positioning and
connecting your cable terminal:
•
•
•
Do not block the slots and openings
Do not place anything on top of the cable terminal
Do not position the cable terminal in an enclosed space that would
restrict airflow around the unit
•
•
•
Do not position the cable terminal near any external heat source
that could raise the temperature around the unit. Do not place the
terminal on top of another heat-producing electronic device.
Allow for adequate ventilation around the cable terminal to maintain
normal operating temperature. Do not place it in a sealed enclosure
without providing for adequate airflow.
Do not plug the AC power cord into a switched power outlet.
19
DCT3400 Series User Guide
Connecting HDTV – Video Only
1
Connect an RF coaxial cable to the cable wall outlet and the
CABLE IN connector on the cable terminal.
2
Connect the HDTV using component video, HDMI, or IEEE 1394.
Component video (Y Pb Pr)
Connect the component video cables to the Y, Pb, and Pr connectors on
your cable terminal and the HDTV.
This connection carries video only. To connect the audio connections for
your HDTV, refer to the following page. To connect your audio
connections for a home theater receiver, refer to “Connecting To an A/V
Receiver – Audio Only.”
HDMI
If your HDTV has a HDMI input, connect an HDMI cable less than 65 feet
long to the HDMI OUT connector on your HDTV and the DCT3412.
If you use the TV as the primary audio source or your home theater
receiver has an HDMI input and output, the HDMI connection carries
video and audio.
If your TV has a DVI input, you can use an HDMI-to-DVI converter cable
to connect to the DCT3412 HDMI connector.
For information on configuring your DCT3412 settings, see “Optimizing
Your Cable Terminal for High-Definition TV.”
IEEE 1394
If your HDTV has an IEEE 1394 connector, you can connect an IEEE
1394 cable to the IEEE 1394 connector on your HDTV and the cable
terminal.
If you use the TV as the primary audio source, the IEEE 1394 connection
carries video and audio.
If you use the IEEE 1394 connection, on-screen graphics cannot display.
21
DCT3400 Series User Guide
Connecting HDTV – Audio Only
Connect the stereo audio cable to the AUDIO R and L connectors on the
cable terminal and the corresponding connectors on the HDTV.
If your equipment supports it, use the OPTICAL SPDIF or coaxial
digital SPDIF outputs instead of the AUDIO R and L outputs. In most
cases, SPDIF offers better audio quality, including support for Dolby 5.1
Surround Sound.
HDMI and IEEE1394 carry video and audio. If you connect the DCT3412
to your HDTV using HDMI or IEEE1394, no additional audio connections
to the TV are necessary.
For information on configuring your DCT3412 settings, see “Optimizing
Your Cable Terminal for High-Definition TV.”
23
DCT3400 Series User Guide
Connecting an A/V Receiver – Audio Only
The audio connections options to your A/V receiver or home theater
receiver are:
•
•
•
Optical SPDIF: Connect the optical SPDIF cable to the OPTICAL
SPDIF connector on the cable terminal and the corresponding
connector on the A/V receiver.
Coaxial SPDIF: Connect the digital audio cable to the SPDIF
connector on the cable terminal and the corresponding connector
on the A/V receiver.
Stereo audio R and L: Connect the stereo audio cable to the
AUDIO R and L connectors on the cable terminal and the
corresponding connectors on the A/V receiver.
If your A/V receiver supports it, use the OPTICAL SPDIF or coaxial SPDIF
outputs on the cable terminal instead of its stereo AUDIO R and L outputs.
In most cases, SPDIF offers better audio quality, including support for
Dolby 5.1 Surround Sound.
For information on configuring your cable terminal settings, see
“Optimizing Your Cable Terminal for High-Definition TV.”
25
DCT3400 Series User Guide
Depending on the TV’s inputs:
1
2
If possible, use the S-VIDEO and AUDIO connectors on the DCT3412.
If the TV has no S-Video input, use the composite VIDEO and AUDIO
connectors on the DCT3412.
3
If the TV has an RF input only, use the RF OUT connector on the
cable terminal. The RF connection carries video and audio.
Connecting a Stereo TV
1
Connect an RF coaxial cable to the cable wall outlet and the
CABLE IN connector on the cable terminal.
2
Connect the stereo audio cable to the AUDIO R and L connectors on
the cable terminal and the corresponding connectors on the
stereo TV.
3
Connect an S-video cable to the S-VIDEO connectors on the cable
terminal and the TV.
or
Connect a video cable to the VIDEO OUT connector on the cable
terminal and the VIDEO IN connector on the TV.
OR
1
Connect an RF coaxial cable to the cable wall outlet and the
CABLE IN connector on the cable terminal.
2
Connect an RF coaxial cable to the RF OUT connector on the cable
terminal and the RF connector on the TV.
This video connection method does not support HD video. For more
information, see “Connecting an HDTV – Video Only.”
27
DCT3400 Series User Guide
Connecting a Stereo TV and Stereo VCR
1
Connect an RF coaxial cable to the cable wall outlet and the
CABLE IN connector on the cable terminal.
2
Connect a stereo audio cable to the AUDIO OUT R and L connectors
on the cable terminal and the INPUT AUDIO R and L connectors on
the stereo VCR.
3
4
Connect a video cable to the VIDEO OUT connector on the cable
terminal and the INPUT VIDEO connector on the stereo VCR.
Connect a stereo audio cable to the OUTPUT AUDIO R and L
connectors on the stereo VCR and the INPUT AUDIO RIGHT and LEFT
connectors on the stereo TV.
5
Connect a video cable to the OUTPUT VIDEO connector on the
stereo VCR and the INPUT VIDEO connector on the stereo TV.
This video connection method does not support HD video. For more
information, see “Connecting to an HDTV – Video Only.”
29
DCT3400 Series User Guide
Connecting an A/V Receiver, TV, and VCR
1
Connect an RF coaxial cable to the cable wall outlet and the
CABLE IN connector on the cable terminal.
2
Connect a stereo audio cable to the AUDIO OUT R and L connectors on
the cable terminal and the INPUT R and L connectors on the
A/V receiver.
3
4
Connect a video cable to the VIDEO OUT connector on the cable
terminal and the CABLE/TV VIDEO connector on the A/V receiver.
Connect a stereo audio cable to the VCR AUDIO OUT R and L
connectors on the A/V receiver and the INPUT AUDIO R and L
connectors on the stereo VCR.
5
Connect a stereo audio cable to the OUTPUT AUDIO OUT R and L
connectors on the stereo VCR and the VCR AUDIO IN R and L
connectors on the A/V receiver.
6
7
8
Connect a video cable to the INPUT VIDEO connector on the
stereo VCR and the VIDEO VCR OUT connector on the A/V receiver.
Connect a video cable to the OUTPUT VIDEO connector on the
stereo VCR and the VIDEO VCR IN connector on the A/V receiver.
Connect a video cable to the INPUT VIDEO connector on the stereo TV
and the TV/MONITOR OUTPUT video connector on the A/V receiver.
If you can:
•
Use the OPTICAL SPDIF or coaxial SPDIF outputs instead of the stereo
AUDIO R and L outputs. In most cases, SPDIF offers better audio
quality, including support for Dolby 5.1 Surround Sound.
•
Use the S-video connections instead of the standard RCA video
connections. In most cases, S-video offers better video quality.
This video connection method does not support HD video. For more
information, see “Connecting to an HDTV – Video Only.”
31
OPTIONAL IR BLASTER
Installing the Optional IR Blaster
The optional IR Blaster provides control of the subscriber VCR from the
cable terminal. It consists of a low-power infrared transmitter attached to
a six-foot cord and a mounting bracket. The mounting bracket is a clear
plastic holder that has a pad of adhesive tape that enables you to install
the IR Blaster near the VCR-IR receiver. A mini-pin connector at the end
of the cord connects the IR Blaster to the terminal. The IR Blaster is sold
separately as an accessory item.
The availability and functionality of the IR Blaster depends on the
installed application software. Some IPGs may not support the IR
Blaster.
Figure 2-3
IR transmitter installed in mounting bracket
Once installed, the IR Blaster is activated automatically through the
electronic program guide. Individual VCR codes are broadcast through
the out-of-band data channel and are updated periodically as new codes
are added.
The procedure for installing the IR Blaster is described in the following
paragraphs.
32
DCT3400 Series User Guide
Locating the IR Receiver on the VCR
The IR receiver area is not visible on some VCRs. To locate it:
Obtain a piece of opaque material, such as a 3- by 5-inch index card.
Use the card to block off areas of the VCR where the IR receiver might
be located. Try to turn the VCR on and off with the remote control
pointed directly at it, and stand close enough to reduce the possibility
that the receiver will see IR reflections.
Note the blocked area where the VCR is unresponsive to the remote
control. This region contains the sensor and can be marked by loosely
taping the index card to the area.
Because the IR Blaster radiates in an area approximately 40 degrees
wide, you do not need to be precisely on target with the receiver. You
may prefer to offset the location of the IR Blaster transmitter so that it is
less likely to interfere with operation of the VCR remote control.
33
Connecting the IR Blaster
To connect the IR Blaster:
1
2
Plug the mini-pin connector into the ir jack on the rear panel:
Figure 2-4
IR Blaster installed
3
4
Remove the adhesive tape cover from the mounting bracket.
Position and press firmly to attach the mounting bracket to the IR
receiver on the VCR. Be careful to route the wire so that it does not
prevent loading tapes.
Checking the IR Blaster
The IR Blaster is now located near the receiver and the VCR can be
controlled through the cable terminal. As a final check, operate the VCR
using the remote control from various positions in the room. If the IR
Blaster is obstructing the IR receiver on the VCR, move it slightly.
34
DCT3400 Series User Guide
RECORDING YOUR CONNECTIONS
Use this diagram to record the connections between your home
entertainment components. You can use this diagram to reconnect your
system if you move the equipment or add new equipment.
Disconnect the power from the cable terminal before connecting or
changing cable connections. Do not place another component or object
on top of the cable terminal.
35
DATA DEVICES
Do not attempt to connect data devices without contacting your service
provider. Advanced data features require the proper application and
network infrastructure to operate.
In addition to high quality audio and video, the DCT3412 can deliver
high-speed data services such as Internet access, e-mail, IP Telephony,
E-Commerce, and home banking.
The functionality of the illustrated interfaces depends on the services
offered by your service provider.
36
DCT3400 Series User Guide
TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem
Possible Solution
The cable terminal
will not power on
The cable terminal may have received a software update
and may not power on while the new software is being
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the cable
terminal and an AC outlet. Unplug the cable terminal from
the AC outlet, plug it back in, and then press the POWER
button.
If the cable terminal is connected to a switched outlet on
another unit, verify that that unit is powered on.
Press the POWER button on the cable terminal front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The remote control
does not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote
control and the cable terminal. Aim the remote control
directly at the cable terminal front panel, not the TV or
VCR.
The angle between the remote control and the cable
terminal may be too large. Stand in front of the cable
terminal and not too far to either side.
Press and release operation keys one at a time, firmly
and deliberately.
Try changing channels using the buttons on the cable
terminal front panel.
Check the batteries in the remote control. Install new
batteries if needed.
37
Problem
Possible Solution
There is no audio
Verify that the MUTE button on the cable terminal or the
when viewing cable remote control was not pressed. Press MUTE on the
channels
remote control to restore sound.
If the cable terminal audio output is connected to the TV,
verify that the MUTE button on the TV was not pressed.
If the cable terminal audio output is connected to a home
theater receiver, verify that the receiver is set to the
appropriate input source and the mute button on the
receiver was not pressed.
Verify that you used the correct audio cables for the ports.
Verify that the audio cables are firmly connected
between the cable terminal and the audio playback
device (TV, receiver, DVD player, etc.).
There is no audio
from the center
and/or surround
speakers of a home
theater receiver
connected to the
cable terminal
Not all Dolby Digital programs feature full 5.1 surround
sound. In some cases, the programs may only contain
left and right stereo audio.
Verify that the coaxial or optical SPDIF cable is firmly
connected to the cable terminal and the home theater
receiver.
Verify that the home theater receiver is set to a surround
sound audio mode (Dolby Digital, Dolby Pro Logic®, or
Dolby Pro Logic II).
Verify that the receiver is properly configured to work
with all connected speakers.
38
DCT3400 Series User Guide
Problem
Possible Solution
There is no video
on the TV screen
Verify that the TV is powered on and set to the
appropriate input source for the cable terminal.
Verify that the cable terminal is powered on and tuned to
an authorized cable channel.
Verify that all video cables between the cable terminal
and the TV are firmly connected.
Verify that the coaxial cable feed is firmly connected to
the cable terminal and the wall jack.
If the cable terminal is connected to a home theater unit,
verify that the home theater unit is powered on and set to
the appropriate input source.
If the cable terminal is connected to a TV through its
HDMI connection, power off the TV and then power off
the cable terminal. Wait one second and then power on
the devices.
Not all HDTVs can display every output format (1080i,
720p, 480p, or 480i) available on the cable terminal. To
select a different format:
1
Ensure that your cable terminal is plugged into a
power outlet and is turned off.
2
Press the MENU key on the front panel. Your settings
are displayed on the cable terminal front panel
display.
3
4
Press the ▲ and ▼ keys to display the
HDMI/YPbPr OUTPUT setting.
Press the ► key to cycle through the available
output formats until a picture displays on the TV.
No graphics or
program guides
appear on the TV
screen
If you use the IEEE 1394 connection, on-screen
graphics, including closed captions and program guides,
are not displayed. If possible, use HDMI or component
video instead.
No closed captions Verify on the User Settings menu that closed captions
display
are enabled on the cable terminal.
Verify that closed captions are enabled on the TV.
39
Problem
Possible Solution
There are black
bars to the right
and left of the
picture
Widescreen TVs display 4:3 programs in this format
unless set to Stretch. Turn on the 4:3 OVERRIDE feature
in the User Settings menu. This enables most
widescreen TVs to stretch the video to fill the screen
(see your TV manual for information about stretching 4:3
video).
If the cable terminal is connected to a widescreen TV,
verify that the TV TYPE is set to 16:9 in the User
Settings menu.
Many HD programs are broadcast in pillar-box format
with black bars to the left and right of the picture. These
programs are broadcast in 16:9 HD formats, even though
the video is not 16:9.
There are black
bars above and
below the picture
All 4:3 HDTVs display HD programs in letterbox format
(black bars above and below the picture) because of the
shape of the display screen.
Turn on the 4:3 OVERRIDE feature in the User Settings
menu. This enables most standard screen TVs to display
a full screen picture when the cable terminal is tuned to a
4:3 program.
Set the TV TYPE to 4:3 Pan-Scan. This enables the
cable terminal to remove the black bars above and below
the picture when possible.
Some SD programs are broadcast in the letterbox format
with black bars above and below the picture. Some
widescreens TVs offer a zoom feature that may be able
to remove the black bars (see your TV manual for
information about zooming 4:3 video).
40
DCT3400 Series User Guide
Problem
Possible Solution
There are black
bars on all four
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting
is OFF. To set 4:3 SD programming to fill the screen,
sides of the picture depending on the capabilities of the TV, set
4:3 OVERRIDE to 480i or 480p.
This may occur on a 16:9 TV if the active video for an SD
broadcast is in letterbox format. To confirm, wait for a
commercial or look for a graphic, such as a network logo.
If the commercial fills the screen from top to bottom, or
the graphic appears below the active video, the program
is being letterboxed by the broadcaster. You can
minimize this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a
widescreen broadcast. This is called a “hybrid” aspect
ratio and results in a black border surrounding the video
on a 4:3 TV. Because this is part of the broadcast, the
cable terminal cannot correct the video. You may be able
to minimize the border using the zoom feature on the TV.
The cable terminal
is making a
humming noise.
The DCT3412 includes an integrated hard drive and a
fan for cooling. During normal operation, the DCT3412
emits a low humming noise, similar to a personal
computer. The noise varies in volume occasionally when
the speed of the internal fan adjusts to changes in the
temperature around the DCT3412. Please note the hard
drive will stay on even when the DCT3412 is turned off.
41
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