P3PC-4962-02ENZ2
Basic Operation Guide
(Windows)
Contents
About This Manual .................................................................................................................4
Safety Information..................................................................................................................................5
Manuals ...............................................................................................................................................6
Trademarks...........................................................................................................................................9
Manufacturer....................................................................................................................................... 10
Symbols Used in This Manual................................................................................................................ 11
Arrow Symbols in This Manual............................................................................................................... 12
Screen Examples in This Manual ........................................................................................................... 13
For Windows 8.1 or Windows 8 Users .................................................................................................... 14
Abbreviations Used in This Manual ........................................................................................................ 15
What You Can Do with the ScanSnap .................................................................................17
Scanning a Document..........................................................................................................20
ScanSnap) .....................................................................................................................31
ScanSnap Overview.............................................................................................................35
Parts and Functions ............................................................................................................................. 36
Charging the Battery ............................................................................................................................ 39
System Requirements .......................................................................................................................... 40
Overview of the ScanSnap Related Software........................................................................................... 42
How to Install the Software.................................................................................................................... 43
ScanSnap Manager Icon....................................................................................................................... 44
Right-Click Menu ................................................................................................................................. 45
ScanSnap Setup Window ..................................................................................................................... 47
Turning the ScanSnap On or Off............................................................................................................ 48
Turning the ScanSnap On.............................................................................................................. 49
Turning the ScanSnap Off.............................................................................................................. 51
Sleep Mode.................................................................................................................................. 52
Automatic Power OFF ................................................................................................................... 53
Checking the Remaining Battery Power ........................................................................................... 54
Connecting the ScanSnap via Wireless LAN............................................................................................ 55
Preparation .................................................................................................................................. 56
Setting a Wireless LAN Using the ScanSnap Wireless Setup Tool....................................................... 57
Connecting a Computer in Access Point Connect Mode..................................................................... 58
Connecting a Mobile Device in Access Point Connect Mode............................................................... 60
Connecting a Computer in Direct Connect Mode............................................................................... 61
Connecting a Mobile Device in Direct Connect Mode......................................................................... 63
Reconnecting to a Wireless Access Point Using the ScanSnap WPS Button......................................... 64
Documents to Scan.............................................................................................................................. 66
Documents That Can Be Loaded Directly into the ScanSnap.............................................................. 67
Documents That Can Be Scanned Using the Carrier Sheet ................................................................ 69
Using the ScanSnap According to Your Needs ...................................................................71
Managing Business Forms in ScanSnap Organizer ................................................................................. 72
2
Saving Business Cards in CardMinder.................................................................................................... 75
Useful Usages......................................................................................................................77
Scanning Documents Larger Than A4 or Letter Size (with the Carrier Sheet) .............................................. 78
Scanning Documents Such as Photographs and Clippings........................................................................ 83
Troubleshooting ...................................................................................................................87
How to Find Your Solution..................................................................................................................... 88
If Your First Attempt to Install Failed ....................................................................................................... 89
If You Have Installed the Software Before ............................................................................................... 90
Uninstalling the Software ............................................................................................................... 91
Removing the Installation Information .............................................................................................. 92
Installing the Software from the [ScanSnap Setup] Window ................................................................ 96
Installing One Software at a Time.................................................................................................... 97
When the ScanSnap Manager Icon Does Not Appear............................................................................... 98
Displaying the ScanSnap Manager Icon........................................................................................... 99
When ScanSnap Manager Does Not Operate Normally .......................................................................... 100
Removing Unnecessary Icons from the Notification Area.................................................................. 101
Checking the Connection between the ScanSnap and the Computer................................................. 102
Checking If ScanSnap Manager Is Operating Normally .................................................................... 103
Removing the ScanSnap's Connection Information ......................................................................... 106
When You Cannot Uninstall the Software.............................................................................................. 108
Cleaning.............................................................................................................................109
Specifications of Cleaning Materials ..................................................................................................... 110
Cleaning the Outside of the ScanSnap ................................................................................................. 111
Cleaning the Inside of the ScanSnap.................................................................................................... 112
Cleaning the Carrier Sheet.................................................................................................................. 115
Appendix ............................................................................................................................116
Uninstalling the Software .................................................................................................................... 117
Specifications of Optional Parts ........................................................................................................... 119
Specifications of Wireless LAN ............................................................................................................ 120
Specifications of the ScanSnap............................................................................................................ 121
About Customer Support and Maintenance.......................................................................123
3
Manuals
Manuals
Read the following manuals according to your needs when using the ScanSnap.
Before Using the ScanSnap
Manual
Description and Location
Safety Precautions
This manual contains important information about the safe use of the ScanSnap.
Make sure you read this manual before using the ScanSnap.
Safety Precautions is included in the package.
In addition, when the software is already installed, this manual can be accessed by
selecting [Start] menu → [All Programs] → [ScanSnap Manuals] → [iX100 Safety
Precautions] (for Windows 8.1/Windows 8, by selecting [iX100 Safety Precautions]
under [ScanSnap Manuals] on the All apps screen).
When Setting Up the ScanSnap
Manual
Description and Location
ScanSnap iX100 Getting
Started
This manual explains the setup procedure from the moment you open the package to
testing the operations.
Getting Started is included in the package.
In addition, when the software is already installed, this manual can be accessed by
selecting [Start] menu → [All Programs] → [ScanSnap Manuals] → [iX100 Getting
Started] (for Windows 8.1/Windows 8, by selecting [iX100 Getting Started] under
[ScanSnap Manuals] on the All apps screen).
When Operating the ScanSnap
Manual
Description and Location
ScanSnap iX100 Basic
Operation Guide (this
manual)
This manual explains the basic operations and cleaning procedure for the ScanSnap.
ScanSnap Advanced
Operation Guide
This manual describes operations including various scanning methods and useful
usages of the ScanSnap.
Visit the following web page to refer to the Advanced Operation Guide:
ScanSnap Manager Help
This Help file describes the windows, operational troubles and the solutions, as well as
messages of the ScanSnap Manager.
This manual can be accessed by one of the following methods:
l Right-click the ScanSnap Manager icon
in the notification area located at the
far right of the taskbar, and select [Help] → [Help] from the "Right-Click Menu"
l Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap
Manager Help] (for Windows 8.1/Windows 8, select [ScanSnap Manager Help]
under [ScanSnap Manager] on the All apps screen).
l Click the Help button (
) for ScanSnap Manager.
l Press the [F1] key on the keyboard while a window is displayed.
l Click the [Help] button in any window.
6
Manuals
Manual
Description and Location
ScanSnap Wireless Setup This Help file explains about operations, operational troubles and their solutions,
Tool Help
windows, and messages of the ScanSnap Wireless Setup Tool.
This Help file can be accessed by one of the following methods:
l Press the [F1] key on the keyboard while a window is displayed.
l Click [About this screen] or [About this message] on each screen.
When Saving Scanned Images to a Mobile Device
Manual
Description and Location
ScanSnap Connect
Application User's Guide
(iOS)
This manual describes operations to be performed on an iOS-based mobile device
when you save scanned images to the mobile device.
This manual can be accessed by the following method:
1. Start up ScanSnap Connect Application on the mobile device.
a The [File List] screen appears.
2. Tap the [
] button.
a The [Information] screen appears.
3. Tap the [Help] button.
ScanSnap Connect
Application User's Guide
(Android)
This manual describes operations to be performed on an Android-based mobile device
when you save scanned images to the mobile device.
This manual can be accessed by the following method:
1. Start up ScanSnap Connect Application on the mobile device.
a The [File List] screen appears.
2. Open the menu.
Perform one of the following operations:
l Press the [Menu] button on the mobile device.
l Tap the [Menu] button displayed on the screen of the mobile device.
a The menu appears.
3. Tap the [
] button.
a The [Information] screen appears.
4. Tap the [Help] button.
Scan to Mobile Help
This Help file describes the operations, windows, and messages of Scan to Mobile.
This Help file can be accessed by one of the following methods:
l The [Scan to Mobile] icon is displayed in the menu that appears when you click
in the notification area located at the far right of the taskbar. Right-click the
[Scan to Mobile] icon, and select [Help] from the menu that appears.
l Press the [F1] key on the keyboard while a window is displayed.
l Click the [Help] button in any window.
7
Manuals
When Updating the Software
Manual
Description and Location
ScanSnap Online Update
Help
This Help file describes the operations, windows, and messages of ScanSnap Online
Update.
This Help file can be accessed by one of the following methods:
l Select [Start] menu → [All Programs] → [ScanSnap Online Update] → [Help] (for
Windows 8.1/Windows 8, select [Help] under [ScanSnap Online Update] on the All
apps screen).
l Press the [F1] key on the keyboard while a window is displayed.
l Click the Help button in any window.
When Using Bundled Applications
Manual
Description and Location
ScanSnap Organizer Help This Help file describes the operations, windows, and messages of ScanSnap
Organizer.
This Help file can be accessed by one of the following methods:
l Select [Start] menu → [All Programs] → [ScanSnap Organizer] → [Help] (for
Windows 8.1/Windows 8, select [Help] under [ScanSnap Organizer] on the All apps
screen).
l Click the Help button (
) for ScanSnap Organizer.
l Press the [F1] key on the keyboard while a window is displayed.
l Click the [Help] button in any window.
CardMinder Help
This Help file describes the operations, windows, and messages of CardMinder.
This Help file can be accessed by one of the following methods:
l Select [Start] menu → [All Programs] → [CardMinder] → [Help] (for Windows 8.1/
Windows 8, select [Help] under [CardMinder] on the All apps screen).
l Click the Help button (
) next to the Basic Search Toolbar.
l Press the [F1] key on the keyboard while a window is displayed.
l Click the [Help] button in any window.
ABBYY FineReader for
ScanSnap User's Guide
This manual describes the overview and operations of ABBYY FineReader for
ScanSnap.
This manual can be accessed by one of the following methods:
l Select [Start] menu → [All Programs] → [ABBYY FineReader for ScanSnap(TM)
5.0] → [User's Guide] (for Windows 8.1/Windows 8, select [User's Guide] under
[ABBYY FineReader for ScanSnap(TM) 5.0] on the All apps screen).
l Press the [F1] key on the keyboard while a window is displayed.
l Click the [Help] button in any window.
8
Trademarks
Trademarks
Microsoft, Windows, Windows Vista, Excel, PowerPoint, Outlook, SharePoint, Windows Live, and
Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Word is the product of Microsoft Corporation in the United States.
Apple, App Store, the Apple logo, Mac, Mac OS, OS X, iPad, iPhone, iPhoto, iPod touch, and iTunes
are trademarks of Apple Inc.
Adobe, the Adobe logo, Acrobat, and Reader are either registered trademarks or trade names of
Adobe Systems Incorporated in the United States and/or other countries.
ABBYY FineReader Engine © ABBYY. OCR by ABBYY
™
™
ABBYY and FineReader are trademarks of ABBYY Software, Ltd. which may be registered in some
jurisdictions.
Evernote is a registered trademark or trademark of Evernote Corporation.
Google, Google Docs, Android, and Google Play are registered trademarks or trademarks of Google
Inc.
Salesforce, the Salesforce logo, and Salesforce CRM are registered trademarks or trademarks of
salesforce.com, inc. in the United States and other countries.
Wi-Fi, Wi-Fi Protected Setup, and the Wi-Fi Protected Setup logo are trademarks of Wi-Fi Alliance.
Amazon is a trademark of Amazon.com, Inc. or its affiliates.
Besides the software authored by the product developer (PFU LIMITED), the ScanSnap contains
other free software created by third parties. For details concerning the conditions of the licenses,
refer to "Terms and Conditions for End User License" (file name: OSS_License.pdf) contained in the
installation folder of ScanSnap Manager.
ScanSnap, the ScanSnap logo, ScanSnap Manager, ScanSnap Organizer, CardMinder, and Rack2-
Filer are registered trademarks or trademarks of PFU LIMITED in Japan.
Other company names and product names are the registered trademarks or trademarks of the
respective companies.
9
Symbols Used in This Manual
Symbols Used in This Manual
The following indications are used in this manual to obviate any chance of accident or damage to
you and people near you, and your property. Warning labels indicate the warning level and
statements. The symbols indicating warning levels and their meanings are as follows.
Indication
Description
This indication alerts operators of an operation that, if not strictly observed, may result
in severe injury or death.
This indication alerts operators of an operation that, if not strictly observed, may result
in safety hazards to personnel or damage to the product.
11
Screen Examples in This Manual
Screen Examples in This Manual
Microsoft product screenshots are reprinted with permission from Microsoft Corporation.
The screenshots used in this manual are of Windows 7.
The actual windows and operations may differ depending on the operating system.
Icon in the Notification Area
The ScanSnap Manager icon
notification area.
is displayed in the menu which appears when you click
in the
To have the ScanSnap Manager icon
and drop it onto the notification area.
always displayed in the notification area, drag the icon
The notification area is located at the far right of the taskbar.
The explanations in this manual use the case in which the ScanSnap Manager icon
displayed in the notification area.
is always
13
For Windows 8.1 or Windows 8 Users
For Windows 8.1 or Windows 8 Users
To start ScanSnap applications or display Control Panel, use the All apps screen.
The All apps screen is displayed by following the procedure below.
Windows 8.1
1. Click
on the lower left side of the Start screen.
To display
, move the mouse cursor.
Windows 8
1. Right-click the Start screen.
2. Click [All apps] on the app bar.
14
Abbreviations Used in This Manual
Abbreviations Used in This Manual
When a ScanSnap model is referred to in this manual, "Color Image Scanner ScanSnap" is omitted.
Also, the following abbreviations are used in this manual.
Abbreviation Used
Designation
®
Windows 8.1
Windows 8.1 operating system, English Version
®
Windows 8.1 Pro operating system, English Version
®
Windows 8.1 Enterprise operating system, English Version
®
Windows 8
Windows 7
Windows 8 operating system, English Version
®
Windows 8 Pro operating system, English Version
®
Windows 8 Enterprise operating system, English Version
®
Windows 7 Starter operating system, English Version
®
Windows 7 Home Premium operating system, English Version
®
Windows 7 Professional operating system, English Version
®
Windows 7 Enterprise operating system, English Version
®
Windows 7 Ultimate operating system, English Version
®
Windows Vista
Windows Vista Home Basic operating system, English Version
®
Windows Vista Home Premium operating system, English Version
®
Windows Vista Business operating system, English Version
®
Windows Vista Enterprise operating system, English Version
®
Windows Vista Ultimate operating system, English Version
Windows
Windows 8.1, Windows 8, Windows 7, or Windows Vista operating system
®
Microsoft Office
Microsoft Office
®
Word
Microsoft Word 2013
®
Microsoft Word 2010
®
Microsoft Office Word 2007
®
®
Excel
Microsoft Excel 2013
®
®
Microsoft Excel 2010
®
®
Microsoft Office Excel 2007
®
®
PowerPoint
SharePoint
Microsoft PowerPoint 2013
®
®
Microsoft PowerPoint 2010
®
®
Microsoft Office PowerPoint 2007
®
®
Microsoft SharePoint Server 2010, English Version
®
®
Microsoft Office SharePoint Server 2007, English Version
®
®
Microsoft SharePoint Foundation 2010, English Version
®
®
®
Microsoft Windows SharePoint Services 3.0, English Version
®
®
Internet Explorer
.NET Framework
Windows Internet Explorer
®
Microsoft .NET Framework
15
Abbreviations Used in This Manual
Abbreviation Used
Designation
ABBYY FineReader for
ScanSnap
ABBYY FineReader for ScanSnap
™
All the descriptions in this manual assume the usage of ABBYY FineReader for
ScanSnap bundled with the ScanSnap. Unless otherwise specified, the term ABBYY
FineReader for ScanSnap refers to the ABBYY FineReader for ScanSnap bundled
with the ScanSnap.
Note that ABBYY FineReader for ScanSnap may be upgraded without notice. If the
descriptions in this manual differ from the actual displayed screens, refer to the
ABBYY FineReader for ScanSnap User's Guide.
Google Docs
Android
Google Docs
™
Android
™
WPS
Wi-Fi Protected Setup
™
Wireless access point
Wireless access point
Wireless router
ScanSnap
Color Image Scanner ScanSnap series (*1)
ScanSnap Carrier Sheet
Carrier Sheet
*1: The ScanSnap N1800 series is not included.
16
What You Can Do with the ScanSnap
What You Can Do with the ScanSnap
Scanning Multiple Documents Continuously
When you scan multiple documents with the ScanSnap, you can scan one or two document at a
time. To scan two documents at a time, you can insert two documents at a time or you can insert the
next document while another document is being scanned.
l Scanning one document at a time
After scanning a document is completed, when you insert the next document in the ScanSnap,
the next scan is started automatically.
l Scanning documents by inserting two documents at a time or by inserting the next document
while the current document is being scanned (dual scan)
When scanning small size documents such as business cards and postcards, you can insert two
documents at a time in the ScanSnap. Alternatively, you can insert the next document while
another document is being scanned. In either method, you can scan up to 20 documents
continuously in a single scanning operation.
These scanning methods are referred to as dual scans.
For details, refer to "Scanning Documents with the ScanSnap by Inserting Two Documents at a
25).
Scanning Documents Larger Than A4 or Letter Size by Directly
Inserting Them in the ScanSnap
By folding an A3, B4, or Double Letter size document in half and scanning each side continuously,
the scanned images of both sides can be automatically merged into a single image.
17
What You Can Do with the ScanSnap
Scanned images can be merged only when there is text, diagram, or a table on the fold line of the
folded document.
For details, refer to "Scanning Documents Larger Than A4 or Letter Size (by Directly Inserting Them
Scanning Documents That Cannot Be Inserted Directly in the
ScanSnap
You can use the optional Carrier Sheet to scan the following documents.
l Documents that are larger than A4/Letter size and not larger than A3 size
For details, refer to "Scanning Documents Larger Than A4 or Letter Size (with the Carrier
l Documents that can be damaged quite easily such as photographs, or non-standard size
documents such as clippings
18
What You Can Do with the ScanSnap
Connecting the ScanSnap via Wireless LAN
You can connect the ScanSnap and a computer or mobile device via wireless LAN.
To connect them, you can use either the Access Point Connect mode in which a wireless access
point is used for connection or the Direct Connect mode in which a computer or mobile device is
directly connected to the ScanSnap. Select a suitable connection mode depending on whether there
is wireless LAN in a place where you use the ScanSnap or not.
To configure the wireless settings for the ScanSnap, use the ScanSnap Wireless Setup Tool, which
is installed together with ScanSnap Manager.
l Access Point Connect mode
l Direct Connect mode
19
Scanning a Document
Scanning a Document
The procedure for scanning documents by inserting one document at a time is as follows.
1. Open the feed guide of the ScanSnap.
Feed Guide
HINT
l If you want the document to be ejected from the front of the ScanSnap or when there is not
enough space where the document exits the ScanSnap, open the output guide.
For details about documents that can be scanned with the output guide open, refer to
Output Guide
l How the document is ejected differs as below depending on whether the output guide is open
or closed.
-
When the output guide is closed
-
When the output guide is open
a The [Scan/Stop] button flashes in blue. The button returns to being lit normally when
document scanning is enabled.
20
Scanning a Document
In addition, the ScanSnap Manager icon in the notification area located at the far right of
the taskbar changes from
to
.
2. Insert the document straight into the feeding section of the ScanSnap, with
the scanning side facing up.
a The document is pulled in until it is set inside the ScanSnap.
ATTENTION
l If you specify a standard size instead of selecting [Automatic detection] (default), insert the
document by aligning it with the left edge of the feeding section.
l When you perform scanning with the output guide closed, leave enough space at the back of
the ScanSnap to allow the document to be completely ejected. In addition, when you scan
long page documents, hold the scanned documents with your hands to prevent them from
falling off the unit where the ScanSnap is placed on.
Make sure that the area where the document exits the scanner is clear of any obstacles.
Otherwise, paper jam may occur.
21
Scanning a Document
l If you scan the following documents with the output guide open, a paper jam may occur and
damage the documents. Scan the following documents with the output guide closed.
2
-
-
-
-
-
Thick paper (80 g/m [20 lb] or heavier)
Postcards
Business cards
Plastic cards
Carrier Sheet
Output Guide
3. Press the [Scan/Stop] button on the ScanSnap to start scanning.
ATTENTION
Do not perform the following operations during scanning. Doing so will stop scanning.
l Connect or disconnect the ScanSnap and other USB devices.
l Close the feed guide.
l Switch users.
l Allow the computer to enter sleep mode.
a The [Scan/Stop] button on the ScanSnap flashes in blue while the documents are being
scanned.
The [ScanSnap Manager - Image scanning and file saving] window appears.
a When scanning is complete, the [ScanSnap Manager - Image scanning and file saving]
window displays a scanning standby status.
22
Scanning a Document
HINT
To continue scanning, insert the next document to be scanned. When the document is inserted,
scanning starts automatically.
4. Press the [Scan/Stop] button on the ScanSnap to finish scanning.
a The Quick Menu appears.
5. In the Quick Menu, click the icon of the application to link with ScanSnap
Manager.
For details about linking the following applications with ScanSnap Manager, refer to "Using the
l ScanSnap Organizer
l Scan to CardMinder
23
Scanning a Document
a The selected application starts up. For details, refer to the Advanced Operation Guide.
ATTENTION
l You cannot start scanning when the Quick Menu is displayed. Either select an icon from the
Quick Menu and finish the process, or close the Quick Menu before you perform the next
scan.
l Do not move, delete, or rename scanned images using other applications while the Quick
Menu is displayed.
HINT
l Clicking
displays the description of an application. Placing the mouse cursor over the
icon of another application displays the description of the application.
l Performing a scan while an application that can be automatically linked with is active
automatically starts the linkage between ScanSnap Manager and the application.
For details, refer to the Advanced Operation Guide.
24
Scanning Documents with the ScanSnap by Inserting Two Documents at a Time or by Inserting the Next Document While the Current
Document Is Being Scanned
Scanning Documents with the ScanSnap by
Inserting Two Documents at a Time or by
Inserting the Next Document While the Current
Document Is Being Scanned
When scanning small size documents such as business cards and postcards with the ScanSnap,
you can insert two documents at a time or you can insert the next document while the current
document is being scanned. These scanning methods are referred to as dual scans.
Documents can be inserted in the following two methods:
l Inserting two documents at a time in the ScanSnap
l Inserting the next document while the current document is being scanned
ATTENTION
l When you select an option other than [Automatic detection] for [Paper size] in the [Paper] tab of the
"ScanSnap Setup Window" (page 47), the dual scan function is disabled.
l Use a dual scan to scan a document within the following ranges. If one of the following ranges is
exceeded, a length error occurs and part of the document may not appear in the scanned image.
-
Maximum scanning length: 863 mm (34 in.) (355.6 mm (14 in.) when [Excellent] is specified for
-
Maximum number of documents for scanning: 20 sheets
l When you continue scanning by inserting the next document while the current document is being
scanned, the [Scan/Stop] button flashes more quickly if the scanning length exceeds 650 mm (26
25
Scanning Documents with the ScanSnap by Inserting Two Documents at a Time or by Inserting the Next Document While the Current
Document Is Being Scanned
in.) . If this occurs, wait until scanning is complete without continuing to insert more documents.
After scanning is complete, insert the next document. The next scan is started automatically.
1. Open the feed guide of the ScanSnap.
Feed Guide
HINT
l If you want the document to be ejected from the front of the ScanSnap or when there is not
enough space where the document exits the ScanSnap, open the output guide.
For details about documents that can be scanned with the output guide open, refer to
Output Guide
l How the document is ejected differs as below depending on whether the output guide is open
or closed.
-
When the output guide is closed
-
When the output guide is open
a The [Scan/Stop] button flashes in blue. The button returns to being lit normally when
document scanning is enabled.
In addition, the ScanSnap Manager icon in the notification area located at the far right of
the taskbar changes from
to
.
2. Insert the document straight into the feeding section of the ScanSnap, with
the scanning side facing up.
Insert each document in the center of the left or right half of the feeding section.
26
Scanning Documents with the ScanSnap by Inserting Two Documents at a Time or by Inserting the Next Document While the Current
Document Is Being Scanned
ATTENTION
When inserting the documents, insert them at least 10 mm (0.39 in.) apart from each other. If the
space between the documents is less than 10 mm (0.39 in.), the scanned images may not be
cropped correctly.
a The document is pulled in until it is set inside the ScanSnap.
ATTENTION
l When you perform scanning with the output guide closed, leave enough space at the back of
the ScanSnap to allow the document to be completely ejected. In addition, when you scan
long page documents, hold the scanned documents with your hands to prevent them from
falling off the unit where the ScanSnap is placed on.
Make sure that the area where the document exits the scanner is clear of any obstacles.
Otherwise, paper jam may occur.
l If you scan the following documents with the output guide open, a paper jam may occur and
damage the documents. Scan the following documents with the output guide closed.
2
-
-
-
Thick paper (80 g/m [20 lb] or heavier)
Postcards
Business cards
Output Guide
3. Press the [Scan/Stop] button on the ScanSnap to start scanning.
ATTENTION
Do not perform the following operations during scanning. Doing so will stop scanning.
l Connect or disconnect the ScanSnap and other USB devices.
l Close the feed guide.
27
Scanning Documents with the ScanSnap by Inserting Two Documents at a Time or by Inserting the Next Document While the Current
Document Is Being Scanned
l Switch users.
l Allow the computer to enter sleep mode.
a The [Scan/Stop] button on the ScanSnap flashes in blue while the documents are being
scanned.
The [ScanSnap Manager - Image scanning and file saving] window appears.
HINT
When the [ScanSnap Manager - Image scanning and file saving] window is maximized,
multiple scanned images are displayed in the preview area. When you use a dual scan, it is
recommended that you maximize the [ScanSnap Manager - Image scanning and file saving]
window to check that scanned images are created correctly while scanning documents.
28
Scanning Documents with the ScanSnap by Inserting Two Documents at a Time or by Inserting the Next Document While the Current
Document Is Being Scanned
a When scanning is complete, the [ScanSnap Manager - Image scanning and file saving]
window displays a scanning standby status.
HINT
To continue scanning, insert the next document to be scanned. When the document is inserted,
scanning starts automatically.
4. Press the [Scan/Stop] button on the ScanSnap to finish scanning.
a The Quick Menu appears.
5. In the Quick Menu, click the icon of the application to link with ScanSnap
Manager.
29
Scanning Documents with the ScanSnap by Inserting Two Documents at a Time or by Inserting the Next Document While the Current
Document Is Being Scanned
For details about linking the following applications with ScanSnap Manager, refer to "Using the
l ScanSnap Organizer
l Scan to CardMinder
a The selected application starts up. For details, refer to the Advanced Operation Guide.
ATTENTION
l You cannot start scanning when the Quick Menu is displayed. Either select an icon from the
Quick Menu and finish the process, or close the Quick Menu before you perform the next
scan.
l Do not move, delete, or rename scanned images using other applications while the Quick
Menu is displayed.
HINT
l Clicking
displays the description of an application. Placing the mouse cursor over the
icon of another application displays the description of the application.
l Performing a scan while an application that can be automatically linked with is active
automatically starts the linkage between ScanSnap Manager and the application.
For details, refer to the Advanced Operation Guide.
30
Scanning Documents Larger Than A4 or Letter Size (by Directly Inserting Them in the ScanSnap)
Scanning Documents Larger Than A4 or Letter
Size (by Directly Inserting Them in the
ScanSnap)
By folding an A3, B4, or Double Letter size document in half and scanning each side continuously,
the scanned images of both sides are automatically merged and saved as a single image.
ATTENTION
l Scanned images are automatically merged only when there is text, diagram, or a table on the fold
line of the folded document.
-
When scanned images are automatically merged
-
When scanned images are not automatically merged
l After a document is scanned, if the scanned images are not merged automatically, you can use the
ScanSnap Organizer Merge Pages function to merge the scanned images.
For details, refer to the ScanSnap Organizer Help.
l For a document that will have scanned images which are merged automatically, you can use the
optional Carrier Sheet to scan the document and merge the scanned images automatically.
For details, refer to "Scanning Documents Larger Than A4 or Letter Size (with the Carrier Sheet)"
l If scanned images are unexpectedly merged, clear the [Merge both side images] checkbox on the
[Scanning mode option] window, and then scan the document again.
To open the [Scanning mode option] window, click the [Option] button in the [Scanning] tab of the
31
Scanning Documents Larger Than A4 or Letter Size (by Directly Inserting Them in the ScanSnap)
1. Open the feed guide of the ScanSnap.
Feed Guide
a The [Scan/Stop] button flashes in blue. The button returns to being lit normally when
document scanning is enabled.
In addition, the ScanSnap Manager icon in the notification area located at the far right of
the taskbar changes from
to
.
2. Fold the document in half so that the sides to be scanned are facing out.
ATTENTION
Fold the long side of the document in half. If the left and right areas of the folded document are
different in size from each other, the scanned images may not be merged automatically.
3. Insert the document straight into the feeding section of the ScanSnap, with
the scanning side facing up.
32
Scanning Documents Larger Than A4 or Letter Size (by Directly Inserting Them in the ScanSnap)
a The document is pulled in until it is set inside the ScanSnap.
HINT
If you scan a document folded in half with the output guide open, a paper jam may occur. Make
sure to close the output guide when you scan a document folded in half.
Output Guide
4. Press the [Scan/Stop] button on the ScanSnap to start scanning.
a The [Scan/Stop] button on the ScanSnap flashes in blue and the [ScanSnap Manager -
Image scanning and file saving] window appears while the document is being scanned.
When scanning is complete, the scanned image of the scanning side is displayed in the
preview area.
5. Turn over the document and insert it as described in step 3.
ATTENTION
Make sure to scan the front and back sides of the document folded in half consecutively.
a Scanning starts automatically.
HINT
Repeat steps 2 to 5 to continue scanning more A3, B4, or Double Letter size documents. You
can also continue scanning documents smaller than A4 or Letter size.
6. Press the [Scan/Stop] button on the ScanSnap to finish scanning.
a The Quick Menu appears.
7. In the Quick Menu, click the icon of the application to link with ScanSnap
Manager.
33
Scanning Documents Larger Than A4 or Letter Size (by Directly Inserting Them in the ScanSnap)
When you select
Organizer.
, you can manage scanned images by folder with ScanSnap
a The selected application starts up. For details, refer to the Advanced Operation Guide.
ATTENTION
l You cannot start scanning when the Quick Menu is displayed. Either select an icon from the
Quick Menu and finish the process, or close the Quick Menu before you perform the next
scan.
l Do not move, delete, or rename scanned images using other applications while the Quick
Menu is displayed.
HINT
l Clicking
displays the description of an application. Placing the mouse cursor over the
icon of another application displays the description of the application.
l Performing a scan while an application that can be automatically linked with is active
automatically starts the linkage between ScanSnap Manager and the application.
For details, refer to the Advanced Operation Guide.
34
Parts and Functions
Parts and Functions
This section explains the names and functions of the ScanSnap parts.
Front
1
2
3
4
5
6
7
No.
Name
Description
1
Feed guide (*1)
Open it to use the ScanSnap.
Opening it turns on the ScanSnap. Then, you can load a document
on it.
2
Output guide
Open it to eject documents from the front of the ScanSnap.
Select an ejection method depending on the document type you are
scanning.
For details about documents that can be scanned with the
l When the output guide is closed
l When the output guide is open
36
Parts and Functions
No.
Name
Description
3
Top cover
Open it to remove jammed documents or clean the inside of the
ScanSnap.
For details about how to clean the inside of the ScanSnap, refer to
4
5
[Scan/Stop] button (*1)
Battery indicator
Press this button to start or finish scanning.
Indicates the status of the ScanSnap as follows:
Blue (lit): Ready
Blue (flashing): Scanning
Orange (flashing): Error
Indicates the remaining battery power and battery charging status.
When the ScanSnap is turned on
Blue (lit): Fully charged
Orange (lit): Charging
Orange (flashing): Low battery
When the ScanSnap is turned off
Orange (lit): Charging
6
Wi-Fi indicator
Indicates the status of the ScanSnap connected via wireless LAN as
follows:
Blue (lit): Connected (Access Point Connect mode)
Blue (flashing): Standby
Green (lit): Connected (Direct Connect mode)
Orange (lit): Not Connectable or waiting for connection in Direct
Connect mode
Orange (flashing): Not Connectable (WPS error)
7
Feeding section
Insert the document here to load.
*1: When the ScanSnap has turned off automatically because of the automatic power off function,
either press the [Scan/Stop] button (this will not start scanning), or close the feed guide, then
open it again to turn the ScanSnap back on.
Side
8
9
No.
Name
Description
8
Tape seal
Remove this tape seal after installing the software.
37
Parts and Functions
No.
Name
Description
9
USB connector
Used to connect a USB cable.
Back
10
11
No.
Name
Description
10
WPS button
Press this button to connect to a WPS compatible device by using
the push button method.
11
Wi-Fi switch
Turn this switch on to connect the ScanSnap via wireless LAN.
38
Charging the Battery
Charging the Battery
The battery of the ScanSnap can be charged by connecting the ScanSnap and the computer with
the supplied USB cable.
Charge the ScanSnap's battery in the following procedure.
ATTENTION
If you use the ScanSnap while charging the battery, the following conditions may occur:
l It takes time until charging completes.
l Charging does not complete.
l The ScanSnap turns off automatically.
1. Connect the USB cable to the USB connector on the ScanSnap and the USB
port on the computer.
a The battery indicator lights up in orange.
When charging completes, the battery indicator turns off.
HINT
You can use the optional USB power adapter to charge the battery in a shorter time.
39
System Requirements
System Requirements
The ScanSnap has the following system requirements.
For the latest information on requirements, please visit the ScanSnap Support Site at:
Operating system
Windows 8.1 (32-bit/64-bit) (*1)
Windows 8 (32-bit/64-bit) (*1)
Windows 7 (32-bit/64-bit)
Windows Vista (32-bit/64-bit) (*2)
®
CPU
Intel Core i5 2.5 GHz or higher
™
Memory
4 GB or more
Display resolution (*3)
Windows 8.1/Windows 8: 1024 × 768 pixels or higher
Windows 7/Windows Vista: 800 × 600 pixels or higher
Disk space
Free space required to install the software related to the ScanSnap is as follows:
(*4)
l ScanSnap Manager: 700 MB
l ScanSnap Organizer: 670 MB
l CardMinder: 660 MB
l ABBYY FineReader for ScanSnap: 620 MB
l ScanSnap Online Update: 10 MB
l Scan to Microsoft SharePoint: 40 MB
l ScanSnap iX100 Basic Operation Guide: 200 MB
USB port
USB3.0 (*5)/USB2.0/USB1.1
*1: The software bundled with the ScanSnap operates as a desktop application.
*2: Service Pack 2 or later is required.
*3: When the font size is large, some screens may not be displayed correctly.
In such a case, use a smaller font size.
*4: To save scanned images, more free space is required.
For details about estimated image data size, refer to the ScanSnap Manager Help.
*5: When the ScanSnap is connected to a USB 3.0 port, the port operates as a USB 2.0 port.
ATTENTION
l If the system requirements above are not satisfied, the ScanSnap may not operate.
l If a USB port on the keyboard or on the monitor is in use, the ScanSnap may not operate.
l When using a commercially available USB hub, use a type that is powered from an electrical power
supply (and that comes with an adapter).
l Scanning speed decreases in the following cases:
-
-
The CPU or the memory does not meet the recommended specifications.
The version of the USB port or the USB hub is USB 1.1.
l The actual disk space used for the installation of the software and the disk space required for the
installation may be different because of the disk management in your Windows system.
l To scan a document, a disk space that is approximately three times larger than the size of the file
to be saved is required.
40
System Requirements
l If characters are not correctly displayed when using CardMinder, Scan to Mobile, Scan to
Salesforce Chatter, Scan to SugarSync, or Scan to Dropbox, install the universal font (Arial
Unicode MS) from the setup disk of Microsoft Office 2007 or later.
HINT
For Windows 8.1, Windows 8, or Windows Vista, when the following software programs are
installed, .NET Framework 3.5 SP1 (which requires 500 MB of free disk space at most) may be
installed at the same time:
l ScanSnap Manager
l ScanSnap Organizer
l CardMinder
41
Overview of the ScanSnap Related Software
Overview of the ScanSnap Related Software
This section gives an overview of each bundled software and their functions. You can edit, manage,
and arrange the scanned image by using the following software:
ScanSnap Manager
This scanner driver is required to scan documents with the ScanSnap. Scanned images can be
saved as PDF or JPEG files to a computer.
You need to have ScanSnap Connect Application installed on your mobile device to save PDF or
JPEG files to your mobile device.
You can download ScanSnap Connect Application for your mobile device from its application
market.
ScanSnap Organizer
You can use this application to display image data (PDF or JPEG files) without opening them,
create folders and arrange files as you like.
CardMinder
You can use this application to efficiently digitalize a large number of business cards.
Text recognition can be performed on business cards and you can create a database to facilitate
card data management and searches. Data in the database can be printed and linked with various
applications.
ABBYY FineReader for ScanSnap
This application can perform text recognition on the scanned images using OCR (Optical
Character Recognition) to convert the image data to Word, Excel, or PowerPoint files that can be
edited.
ScanSnap Online Update
This application checks if any updates have been released on the download server, and
automatically updates the programs.
Scan to Microsoft SharePoint
You can easily save files in SharePoint using the ScanSnap.
Evernote for Windows
You can easily save files in Evernote using the ScanSnap.
Dropbox for Windows
You can easily save files to your Dropbox folder using the ScanSnap.
SugarSync Manager for Windows
You can easily save files to your SugarSync folder using the ScanSnap.
42
How to Install the Software
How to Install the Software
When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the [ScanSnap
Setup] window appears.
ATTENTION
l Do not connect the ScanSnap to the computer before installing the software. Doing so may cause
the ScanSnap not to be recognized by the computer. In that case, install the software, and then
reconnect the ScanSnap to the computer.
l If a DVD-ROM drive is not available, the installers for the software programs can be downloaded
from the following web page.
The functions of each button in the [ScanSnap Setup] window are as follows.
Button
Function
Readme
Displays the [Readme] window. You can refer to the Readme file of each software in
this window.
Install Products
Manuals
Displays the [Install Products] window. You can start installing software.
Displays the [Manuals] window. You can refer to Safety Precautions, Getting Started,
the Basic Operation Guide (this manual), and the manual of each software program in
this window.
Browse DVD Contents
Support
Opens Windows Explorer to display the files from the Setup DVD-ROM.
Displays contact information for customer support.
43
ScanSnap Manager Icon
ScanSnap Manager Icon
When ScanSnap Manager is running, the ScanSnap Manager icon is displayed in the notification
area. The notification area is located at the far right of the taskbar.
The ScanSnap Manager icon indicates whether or not ScanSnap Manager is successfully
communicating with the ScanSnap. The appearance of the icon changes according to the
communication status as shown below.
Communication Status
ScanSnap Manager Icon
Communicating
When the ScanSnap is connected to a computer with a USB cable
When the ScanSnap is connected to a computer via wireless LAN
Not communicating
When the ScanSnap is connected to a mobile device via wireless
LAN
HINT
Turn the ScanSnap on to begin communication between ScanSnap Manager and the ScanSnap. For
You can display the menu for scanning documents and ScanSnap Manager settings from the
ScanSnap Manager icon.
l Right-clicking
l Left-clicking
Displays the Left-Click Menu.
For details, refer to the Advanced Operation Guide.
44
Right-Click Menu
Right-Click Menu
This menu appears when you right-click the ScanSnap Manager icon
located at the far right of the taskbar.
in the notification area
Item
Function
Scan
Scans the document inserted in the ScanSnap.Follows the settings configured in
[Scan Button Settings].
Scan Button Settings
Profile Management
settings in this window.
Displays the [ScanSnap Manager - Profile Management] window.
You cannot select [Profile Management] when the [Use Quick Menu] checkbox is
selected in the ScanSnap setup window.
For details, refer to the Advanced Operation Guide.
Connect by Wi-Fi
Displays the [ScanSnap Manager - Connect by Wi-Fi] window.
You can connect the ScanSnap to a computer via wireless LAN. This cannot be
selected when the ScanSnap is connected to a computer via a USB cable.
ScanSnap Folder Settings Displays the ScanSnap setup window. You can configure the scan settings for using
ScanSnap Folder in this window.
For details, refer to the Advanced Operation Guide.
45
Right-Click Menu
Item
Function
Show scanning results
After scanning is completed, a message appears to inform you whether the image is
rotated.
Preferences
Help
Displays the [ScanSnap Manager - Preferences] window.
Displays the following menu:
l Help
Opens the ScanSnap Manager Help.
l Troubleshooting
Displays [Troubleshooting] in the ScanSnap Manager Help.
l ScanSnap Portal Site
l About ScanSnap Manager
Displays the [ScanSnap Manager - Version Information] window.
l ScanSnap information
Displays the [ScanSnap Manager - Scanner and driver information] window.
Displayed when the ScanSnap and computer are connected.
l Online Update
Starts the ScanSnap Online Update.
For details, refer to the Advanced Operation Guide.
To establish connection
Battery
Displayed when ScanSnap Manager is not communicating with the ScanSnap
correctly.
You can check the remaining battery power and battery charging status. This is
displayed when the ScanSnap is connected to the computer.
When you click this, the [ScanSnap Manager - Scanner and driver information]
window appears.
Exit
Exits ScanSnap Manager.
46
ScanSnap Setup Window
ScanSnap Setup Window
When you right-click the ScanSnap Manager icon
in the notification area located at the far right
following ScanSnap setup window appears.
In the ScanSnap setup window, you can use the [Use Quick Menu] checkbox to specify whether or
not to use the Quick Menu. You can also use the profile buttons and detail setting tabs to specify
scan settings according to your scanning needs.
For details, refer to the ScanSnap Manager Help.
Profile Buttons
Detail Setting Tabs
47
Turning the ScanSnap On or Off
Turning the ScanSnap On
1. Turn on the computer.
HINT
If you connect the ScanSnap and a mobile device via a wireless LAN and then scan a document,
you do not have to turn on the computer.
a The computer starts up and the ScanSnap Manager icon
appears in the notification
area located at the far right of the taskbar.
HINT
is not displayed in the notification area, select [Start]
menu → [All Programs] → [ScanSnap Manager] → [ScanSnap Manager] to start up
ScanSnap Manager (for Windows 8.1/Windows 8, select [ScanSnap Manager] under
[ScanSnap Manager] on the All apps screen to start up ScanSnap Manager).
l If ScanSnap Manager does not automatically start when you log on to your computer, change
the setting in the following procedure:
1. Right-click the ScanSnap Manager icon
in the notification area and select
a The [ScanSnap Manager - Preferences] window appears.
2. In the [Auto Startup] tab, select the [Start up ScanSnap Manager when you log on]
checkbox.
2. Open the feed guide of the ScanSnap to turn the power on.
Example: When a USB Cable is Used for Connection
a The [Scan/Stop] button flashes in blue. The button returns to being lit normally when
document scanning is enabled.
In addition, the ScanSnap Manager icon in the notification area changes from
ATTENTION
to
.
With some computers, the initialization of the ScanSnap may be performed several times when
the computer is started up.
49
Turning the ScanSnap On or Off
HINT
l It may take more time for the ScanSnap Manager icon in the notification area to change to
depending on computer performance, operating environment, or loading, for example,
when many software programs are running at the same time.
l When the ScanSnap is turned on, a pop-up balloon notifies you of the ScanSnap's
communication status.
To disable notifications of the ScanSnap's communication status, change the setting in the
following procedure:
1. Right-click the ScanSnap Manager icon
in the notification area and select
a The [ScanSnap Manager - Preferences] window appears.
2. Clear the [Notify of the communication status] checkbox in the [Status Display] list.
50
Turning the ScanSnap On or Off
Turning the ScanSnap Off
1. Close the feed guide.
Example: When a USB Cable is Used for Connection
a The [Scan/Stop] button turns off.
In addition, the ScanSnap Manager icon in the notification area changes from
to
.
ATTENTION
If moving the ScanSnap, first turn the power off and remove all cables.
HINT
l If the Wi-Fi switch is off, the power of the ScanSnap and the computer operate together. If
you keep the ScanSnap connected to the computer, you do not have to worry about turning
the power ON/OFF.
l With some computers, it may take 2 to 3 minutes until the light of the [Scan] button goes out
after the computer is turned off.
l When the ScanSnap is turned off, a pop-up balloon notifies you of the ScanSnap's
communication status.
To disable notifications of the ScanSnap's communication status, change the setting in the
following procedure:
1. Right-click the ScanSnap Manager icon
in the notification area and select
a The [ScanSnap Manager - Preferences] window appears.
2. Clear the [Notify of the communication status] checkbox in the [Status Display] list.
51
Turning the ScanSnap On or Off
Automatic Power OFF
When the ScanSnap connected with a USB cable is turned on and left unused for the specified time
(default is "4 hours"), it will turn itself off automatically.
When iX100 powered by a battery is turned on and left unused for the specified time (default is "5
minutes"), it will turn itself off automatically.
To turn the ScanSnap back on, perform one of the following operations:
l Press the [Scan/Stop] button on the ScanSnap
l Close the feed guide and open it again
HINT
l To continue using the ScanSnap, reset the time until auto power-off by performing one of the
following:
-
-
-
Load a document in the ScanSnap
Press the [Scan/Stop] button on the ScanSnap
Close the feed guide and open it again
l You can change the time of the ScanSnap to turn off automatically or change the setting so that it
will not turn off automatically. Set according to the following procedures:
1. Right-click the ScanSnap Manager icon
in the notification area and select [Preferences]
a The [ScanSnap Manager - Preferences] window appears.
2. In the [Power] list, change the settings for [Power setting] based on how it is connected.
l When a USB cable is used for connection, a pop-up balloon notifies you 5 minutes before the
ScanSnap turns off automatically.
l When the ScanSnap is powered by the battery, a pop-up balloon notifies you after the ScanSnap
turns off automatically.
53
Turning the ScanSnap On or Off
Checking the Remaining Battery Power
The ScanSnap has a battery.
To check the remaining battery power, right-click the ScanSnap Manager icon
in the notification
area located at the far right of the taskbar, and check [Battery] in the "Right-Click Menu" (page 45).
HINT
l The remaining battery power can be checked also in the [ScanSnap Manager - Scanner and driver
information] window.
To open the [ScanSnap Manager - Scanner and driver information] window, select [ScanSnap
l If the remaining battery power is 10% or less, a pop-up balloon notifies you of the status.
l If no battery power remains and the ScanSnap is turned off, a pop-up balloon notifies you of the
status.
54
Connecting the ScanSnap via Wireless LAN
Connecting the ScanSnap via Wireless LAN
By connecting the ScanSnap to a computer or a mobile device via wireless LAN, you can scan
documents.
Select one of the following wireless modes to connect the ScanSnap to the computer or mobile
device.
l Access Point Connect mode
When a wireless LAN environment has already been configured, the ScanSnap and the
computer or mobile device are connected via a wireless access point.
l Direct Connect mode
When a wireless LAN environment has not been configured, the ScanSnap and the computer or
mobile device are connected directly via wireless LAN.
The wireless mode automatically switches to the mode in accordance with the wireless LAN
environment in which the ScanSnap is used.
When the ScanSnap is turned on, it is connected to the wireless access point that was set in the
ScanSnap Wireless Setup Tool. If no wireless access point is detected, the mode is switched to the
Direct Connect mode.
HINT
l When the wireless access point that was set in the ScanSnap Wireless Setup Tool is detected,
even if the wireless access point is not connectable, the mode is not switched from the Access
Point Connect mode to the Direct Connect mode.
To switch the mode to the Direct Connect mode, turn off the ScanSnap and then turn it on again in
an environment in which no wireless access point is detected.
l Even if the wireless access point that was set in the ScanSnap Wireless Setup Tool is detected
after the mode is switched to the Direct Connect mode, the mode is still not switched to the Access
Point Connect mode.
To connect the ScanSnap in Access Point Connect mode, turn off the ScanSnap and then turn it on
again.
For details about how to switch the wireless mode and how to set the wireless mode, refer to the
ScanSnap Wireless Setup Tool Help.
55
Connecting the ScanSnap via Wireless LAN
Preparation
To connect the ScanSnap via wireless LAN, prepare the following:
l An environment in which a wireless LAN is available
To connect the ScanSnap and a computer or a mobile device in Access Point Connect mode,
prepare the wireless LAN environment.
When connecting the ScanSnap to a wireless access point, you may need information such as
an SSID (network name) and a security key (password).
For details, refer to the manual for the wireless access point.
ATTENTION
Do not place the following within 100 mm (3.9 in.) of the ScanSnap, or near your wireless access
point.
-
-
Obstacles that block radio waves (such as walls and metal plates)
Devices that may cause signal interference (such as microwaves and cordless phones) and
wireless devices
l ScanSnap Connect Application
To connect the ScanSnap and a mobile device, you need to install ScanSnap Connect
Application on your mobile device.
Download ScanSnap Connect Application for the mobile device from the following application
stores:
-
-
-
-
iTunes
App Store
Google Play
Amazon Appstore
56
Connecting the ScanSnap via Wireless LAN
Setting a Wireless LAN Using the ScanSnap Wireless Setup Tool
The ScanSnap Wireless Setup Tool is an application to configure the wireless settings required for
connecting your ScanSnap via wireless LAN in a wizard format. The ScanSnap Wireless Setup Tool
can be used to configure and check the following wireless LAN settings and connection.
l Connecting the ScanSnap to a wireless access point
l Registering the computer that will be connected to the ScanSnap via wireless LAN
l Setting the IP address, name, and password for the ScanSnap
l Checking the connection between the ScanSnap and the computer
l Checking the connection between the ScanSnap and the mobile device
Follow the procedure below to start the ScanSnap Wireless Setup Tool and configure the wireless
settings.
1. Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap
Wireless Setup Tool] (for Windows 8.1 or Windows 8, select [ScanSnap
Manager] → [ScanSnap Wireless Setup Tool] on the All apps screen).
a The ScanSnap Wireless Setup Tool will start running.
2. Click the [Wireless Network Setup Wizard] button
menu.
in the main
a The Wireless Network Setup Wizard appears.
3. Follow the instructions in the Wireless Network Setup Wizard to configure
the wireless settings.
Configure and check the wireless settings based on the wireless LAN environment in which the
ScanSnap is used.
HINT
l For details and operation of ScanSnap Wireless Setup Tool, refer to the ScanSnap Wireless Setup
Tool Help.
l The ScanSnap Wireless Setup Tool is also started up when the ScanSnap software is installed.
57
Connecting the ScanSnap via Wireless LAN
Connecting a Computer in Access Point Connect Mode
By using the ScanSnap Wireless Setup Tool Wizard, you can configure and check the connection
between the ScanSnap and a computer.
The following explains how to connect the ScanSnap and a computer when the wireless settings
have already been configured by using the ScanSnap Wireless Setup Tool Wizard.
1. Disconnect the USB cable connecting the ScanSnap to the computer.
ATTENTION
If the ScanSnap Manager icon is
, exit ScanSnap Connect Application on the mobile device.
a The ScanSnap is automatically connected to a computer via wireless LAN and the
ScanSnap Manager icon changes to
If the icon does not change, go to step 2.
.
HINT
l If the [Connect automatically to previous ScanSnap by Wi-Fi] checkbox is selected and the
previously connected ScanSnap is available for the connection, the computer is connected to
the ScanSnap automatically.
l The computer can be connected to only one ScanSnap.
l Only one computer can be connected to the ScanSnap via wireless LAN.
l When you use automatic connection for the ScanSnap that had been connected with a
wireless LAN before, if the password for the ScanSnap to be connected is changed, a pop-up
balloon notifies you of the status.
2. Right-click the ScanSnap Manager icon
in the notification area located at
the far right of the taskbar and select [Connect by Wi-Fi] from the "Right-
a The [ScanSnap Manager - Connect by Wi-Fi] window appears.
3. From the list of the ScanSnap units to be connected, select the ScanSnap
that you want to connect, and click the [Connect] button.
ATTENTION
l If the [ScanSnap Manager - Enter Destination Password] window appears, enter the
password to connect.
The default password is the last four digits of the ScanSnap serial number.
58
Connecting the ScanSnap via Wireless LAN
The password can be changed with the ScanSnap Wireless Setup Tool. For details, refer to
the ScanSnap Wireless Setup Tool Help.
l If the intended ScanSnap for connection does not appear in the list of the ScanSnap units to
be connected, refer to the ScanSnap Manager Help.
a The ScanSnap is connected to the computer via wireless LAN and the ScanSnap Manager
icon changes to
.
HINT
When the ScanSnap and a computer are connected via wireless LAN, a pop-up balloon notifies
you of the communication status.
59
Connecting the ScanSnap via Wireless LAN
Connecting a Mobile Device in Access Point Connect Mode
By using the ScanSnap Wireless Setup Tool Wizard, you can configure and check the connection
between the ScanSnap and a mobile device.
The following explains how to connect the ScanSnap and a mobile device when the wireless settings
have already been configured by using the ScanSnap Wireless Setup Tool Wizard.
1. Start ScanSnap Connect Application on your mobile device.
a The mobile device will automatically be connected to an available ScanSnap on the same
network.
HINT
l If more than one available ScanSnap is detected when ScanSnap Connect Application is set
for a mobile device not to be connected to a ScanSnap automatically, tap the name of the
scanner that you want to connect the mobile device to under [Scanner] on the [Connect to]
screen. For details, refer to the ScanSnap Connect Application User's Guide for your mobile
device.
l When the ScanSnap and a mobile device are connected via wireless LAN, communication
with ScanSnap Manager is disconnected, and the pop-up balloon notifies you of the
communication status.
l With the ScanSnap and the mobile device already connected via wireless LAN, when you log
onto the computer which is connected to the ScanSnap, a pop-up balloon notifies you of the
status.
60
Connecting the ScanSnap via Wireless LAN
Connecting a Computer in Direct Connect Mode
By using the ScanSnap Wireless Setup Tool Wizard, you can configure and check the connection
between the ScanSnap and a computer.
The following explains how to connect the ScanSnap and a computer when the computer to be
connected has already been registered by using the ScanSnap Wireless Setup Tool Wizard.
1. Click
in the notification area located at the far right of the taskbar, and
connect the following network displayed in the wireless network list.
The network name (SSID) and the security key are printed on the label attached to the bottom
of the scanner.
HINT
The network name (SSID) and the security key can be checked or changed with the ScanSnap
Wireless Setup Tool.
2. Disconnect the USB cable connecting the ScanSnap to the computer.
ATTENTION
If the ScanSnap Manager icon is
, exit ScanSnap Connect Application on the mobile device.
a The ScanSnap is automatically connected to a computer via wireless LAN and the
ScanSnap Manager icon changes to
If the icon does not change, go to step 3.
.
HINT
l If the [Connect automatically to previous ScanSnap by Wi-Fi] checkbox is selected and the
previously connected ScanSnap is available for the connection, the computer is connected to
the ScanSnap automatically.
l The computer can be connected to only one ScanSnap.
l Only one computer can be connected to the ScanSnap via wireless LAN.
l When you use automatic connection for the ScanSnap that had been connected with a
wireless LAN before, if the password for the ScanSnap to be connected is changed, a pop-up
balloon notifies you of the status.
3. Right-click the ScanSnap Manager icon
in the notification area located at
the far right of the taskbar and select [Connect by Wi-Fi] from the "Right-
61
Connecting the ScanSnap via Wireless LAN
a The [ScanSnap Manager - Connect by Wi-Fi] window appears.
4. From the list of the ScanSnap units to be connected, select the ScanSnap
that you want to connect, and click the [Connect] button.
ATTENTION
l If the [ScanSnap Manager - Enter Destination Password] window appears, enter the
password to connect.
The default password is the last four digits of the ScanSnap serial number.
The password can be changed with the ScanSnap Wireless Setup Tool. For details, refer to
the ScanSnap Wireless Setup Tool Help.
l If the intended ScanSnap for connection does not appear in the list of the ScanSnap units to
be connected, refer to the ScanSnap Manager Help.
a The ScanSnap is connected to the computer via a wireless access point and the ScanSnap
Manager icon changes to
.
HINT
When the ScanSnap and a computer are connected via wireless LAN, a pop-up balloon notifies
you of the communication status.
62
Connecting the ScanSnap via Wireless LAN
Connecting a Mobile Device in Direct Connect Mode
When you connect a mobile device to the ScanSnap in Direct Connect mode, you do not need to
configure settings in the ScanSnap Wireless Setup Tool.
For details, refer to the ScanSnap Connect Application User's Guide.
63
Connecting the ScanSnap via Wireless LAN
Reconnecting to a Wireless Access Point Using the ScanSnap
WPS Button
If the Wi-Fi indicator lights up or flashes in orange, reconnect the ScanSnap to a WPS compatible
wireless access point. The reconnection can be established easily by pressing the WPS button on
the ScanSnap.
ATTENTION
Perform the following before you connect using the WPS button.
l If the ScanSnap Wireless Setup Tool is running while the ScanSnap is being connected to the
computer with a USB cable, exit the ScanSnap Wireless Setup Tool.
l If scanning is currently being performed from ScanSnap Manager or a mobile device, end the
scanning operation.
HINT
Button names and operating procedures may differ depending on the wireless access point. For
details, refer to the manual for your wireless access point.
1. Turn on the ScanSnap.
2. Turn on the Wi-Fi switch on the back of the ScanSnap.
Wi-Fi
OFF
ON
Wi-Fi Switch
a After blinking blue, the Wi-Fi indicator lights up in blue or orange.
3. Press the WPS button of the wireless access point.
64
Connecting the ScanSnap via Wireless LAN
4. Press and hold (3 seconds or longer) the WPS button on the back of the
ScanSnap within 2 minutes after pressing the WPS button of the wireless
access point.
WPS Button
a The ScanSnap is connected to the wireless access point and the Wi-Fi indicator lights up in
blue.
If connection cannot be established, the Wi-Fi indicator blinks or lights up in orange.
ATTENTION
If you cannot connect the ScanSnap to a wireless access point, refer to "Troubleshooting" in the
ScanSnap Manager Help.
HINT
65
Documents to Scan
Documents That Can Be Loaded Directly into the ScanSnap
Conditions for documents that can be loaded directly into the ScanSnap are as follows:
Eject method
(*1)
With the output guide closed
With the output guide open
Office paper
Document type Office paper, postcards, business cards
Plastic cards conforming to the ISO7810 ID-1
type (54 × 86 mm/3.37 × 2.13 in.) (*2)
2
2
Paper weight
52.3 to 209.3 g/m (14 to 56.1 lb)
52.3 to 80 g/m (14 to 20 lb)
When merging scanned images
automatically (*3)
2
52.3 to 104.7 g/m (14 to 28 lb)
Plastic cards
0.76 mm (0.03 in.) or less (embossed cards
can be used)
Paper size
Width
25.4 to 216 mm (1 to 8.5 in.)
For a dual scan, a total width of 200 mm (7.87 in.) or less for two documents
Length
25.4 to 360 mm (1 to 14.17 in.)
For long page documents, up to 863 mm (34 in.)
When merging scanned images automatically (*3)
l A3 (297 × 420 mm)
l B4 (257 × 364 mm)
l Double Letter (11 × 17 in. (279.4 × 432 mm))
*2: A dual scan cannot be used for plastic cards.
*3: Fold in half to scan.
ATTENTION
l The following types of documents must not be scanned:
-
Documents attached with the metals such as paper clips or staples that can damage the inside
of the ScanSnap
Remove the metals for scanning.
-
Documents on which the ink is still wet
Wait until the ink dries completely to scan these documents.
Documents larger than 216 × 863 (mm)/8.5 × 34 (in.) (width × length)
Documents other than paper such as fabric, metal foil and OHP film
-
-
l When you scan picture postcards, be aware that the picture side may get damaged. It is the
responsibility of the customer to scan picture postcards.
l Be careful of the following when you scan plastic cards:
-
-
Cards that are bent may not be fed properly.
If the surface of the card is dirty with grease marks such as fingerprints, perform scanning after
wiping the dirt off.
67
Documents to Scan
-
-
Insert the plastic card straight into the feeding section of the ScanSnap. Do not tilt the plastic
card when you insert it because the plastic card may not be fed properly.
When you scan plastic cards with strong luster, some parts of the image may appear lighter or
darker than the original.
Example: gold colored credit card
-
When you scan an embossed card, insert it in the direction shown below.
1 2 3 4 5 6 7 8 9 0
ABCDEFG
1 2
A B
-
If the embossed characters are not coated in gold or silver and the background color of the card
and the color of the embossed characters are similar, it may be difficult for the ScanSnap to
recognize embossed characters.
In which case, performing the following may result in an improvement.
a The [Scanning mode option] window appears.
2. Select the [Increase text contrast] checkbox.
68
Documents to Scan
Documents That Can Be Scanned Using the Carrier Sheet
The optional Carrier Sheet is a sheet designed to transport documents through the ScanSnap.
You can scan documents that are larger than A4/Letter size, photographs, and clippings.
Conditions for documents that can be scanned using the Carrier Sheet are as follows:
l Do not use a damaged Carrier Sheet. Otherwise, it may damage or cause
the ScanSnap to malfunction.
l Be careful not to cut your finger on the edge of the Carrier Sheet.
Eject method
With the output guide closed
Document type Documents that cannot be loaded directly into the ScanSnap
2
Paper weight
Up to 52.3 to 209.3 g/m (14 to 56 lb)
When scanning documents folded in half:
2
Up to 104.7 g/m (28 lb)
Paper size
Carrier Sheet size (216 × 297 mm)
A3 (297 × 420 mm) (*1)
A4 (210 × 297 mm)
A5 (148 × 210 mm)
A6 (105 × 148 mm)
B4 (257 × 364 mm) (*1)
B5 (182 × 257 mm)
B6 (128 × 182 mm)
Postcard (100 × 148 mm)
Business card (90 × 55 mm, 55 × 90 mm)
Letter (8.5 × 11 in. (216 × 279.4 mm))
11 × 17 in. (279.4 × 431.8 mm) (*1)
Custom size
Width: 25.4 to 216 mm (1 to 8.5 in.)
Length: 25.4 to 297 mm (1 to 11.69 in.)
*1: Fold in half to scan.
Documents for Which the Carrier Sheet is Recommended for
Scanning
It is recommended that you use the Carrier Sheet to scan the following documents.
l Documents written in pencil
Because there may be black traces left on the documents, it is recommended that you use the
Carrier Sheet to scan such documents.
When you scan such documents directly without using a Carrier Sheet, dirt will accumulate on
the rollers, which may cause feeding errors. Clean the rollers occasionally.
For details about how to perform cleaning, refer to "Cleaning the Inside of the ScanSnap" (page
112).
l Carbonless paper
69
Documents to Scan
Because carbonless paper may contain chemicals that can harm the ScanSnap internal rollers, it
is recommended that you use the Carrier Sheet to scan such documents.
Make sure to clean the rollers occasionally to maintain the scanner performance when scanning
carbonless paper directly without using the Carrier Sheet. For details about how to perform
Depending on the type of carbonless paper, the life span of the scanner may be shortened
compared to scanning office paper.
l Scanning the following types of documents without using the Carrier Sheet can result in
documents being damaged or scanned incorrectly
-
Documents smaller than 25.4 × 25.4 (mm)/1 × 1 (in.) (width × length)
2
-
-
Documents whose paper weight is less than 52.3 g/m (14 lb)
Documents with an uneven surface (such as envelopes and paper sheets with attached
materials)
-
-
-
-
-
-
-
-
-
Wrinkled or curled documents
Folded or torn documents
Tracing paper
Coated paper
Photographs (photographic paper)
Perforated or punched documents
Documents that are not rectangular or square
Carbon paper or thermal paper
Documents with memo papers or sticky notes attached
ATTENTION
l Using the Carrier Sheet
Be careful of the following when you use the Carrier Sheet:
-
Do not stain, or cut the end with a black & white pattern. Otherwise, the Carrier Sheet will not be
recognized properly.
-
Do not place the Carrier Sheet upside down. Otherwise, a paper jam may occur and damage
the Carrier Sheet and the document inside.
-
-
Do not fold or pull the Carrier Sheet.
Paper jams may occur when several small size documents such as photographs and postcards
are placed inside the Carrier Sheet to be scanned at once. It is recommended that you scan
such documents one at a time.
l Storing the Carrier Sheet
Be careful of the following when you store the Carrier Sheet:
-
Do not leave your document inside the Carrier Sheet for a long time. Otherwise, the ink on the
document may be transferred onto the Carrier Sheet.
-
Do not leave the Carrier Sheet in high temperature places such as under direct sunlight or near
a heating apparatus for a long time. Also, do not use the Carrier Sheet in high temperature
places. The Carrier Sheet may be deformed.
-
To avoid deformation, store the Carrier Sheet on a flat surface without any weight on it.
70
Managing Business Forms in ScanSnap Organizer
Managing Business Forms in ScanSnap Organizer
This section explains how to digitize business forms such as quotation sheets and manage the data
for each customer company in ScanSnap Organizer.
1. Scan a quotation sheet with the ScanSnap.
a The Quick Menu appears.
2. Click the [ScanSnap Organizer] icon
in the Quick Menu.
a The [ScanSnap Organizer] window appears.
72
Managing Business Forms in ScanSnap Organizer
3. Click
on the [Home] tab.
a A new cabinet is created in the folder list.
4. Rename the created cabinet to the customer company name.
HINT
To create multiple cabinets for each customer company, repeat steps 3 to 4.
5. Select the scanned image of the quotation sheet from the file list, and drag
and drop it to the cabinet for the customer company.
73
Managing Business Forms in ScanSnap Organizer
a The scanned image of the quotation sheet is moved to the cabinet for the customer
company.
HINT
ScanSnap Organizer has various functions for using saved files.
For details, refer to the ScanSnap Organizer Help.
74
Saving Business Cards in CardMinder
Saving Business Cards in CardMinder
This section explains how to digitize business cards and save the card data in CardMinder.
ATTENTION
If you do not log on as a user with Administrator privileges, you may not be able to link the ScanSnap
with another application properly.
1. Scan business cards with the ScanSnap.
For details about scanning business cards, refer to the following.
a The Quick Menu appears.
2. Click the [Scan to CardMinder] icon
in the Quick Menu.
a The [CardMinder] window appears.
75
Saving Business Cards in CardMinder
3. Check the card data.
Make sure that the text on the card images are displayed correctly in the Edit Data pane.
If the card data must be corrected, click the text to be corrected and then directly edit it.
Edit Data Pane
Card Image Pane
HINT
When you scan double-sided business cards, you must scan one side of each card and edit the card
data in CardMinder.
For details, refer to the CardMinder Help.
76
Scanning Documents Larger Than A4 or Letter Size (with the Carrier Sheet)
Scanning Documents Larger Than A4 or Letter Size
(with the Carrier Sheet)
Documents larger than A4/Letter size (such as A3, 11 × 17 in. and B4) can be scanned with the
optional Carrier Sheet. By folding the document in half and scanning both sides, one at a time, the
two sides are merged into a single image.
For details about documents that can be loaded, refer to "Documents That Can Be Scanned Using
ATTENTION
The [Deskew by text on document] checkbox in the [Scanning mode option] window will be disabled.
To open the [Scanning mode option] window, click the [Option] button in the [Scanning] tab of the
HINT
Both sides of a double-sided A4/Letter size document or smaller can also be scanned and merged into
a single image.
1. Right-click the ScanSnap Manager icon
in the notification area located at
the far right of the taskbar, and select the [Scan Button Settings] from the
a The ScanSnap setup window appears.
2. In the [Paper] tab, select [Automatic detection] in [Paper size], and then click
the [Carrier Sheet Settings] button.
a The [Carrier Sheet Settings] window appears.
3. Select [one double-page spread image] in [Save as] and click the [OK]
button.
For details, refer to the ScanSnap Manager Help.
78
Scanning Documents Larger Than A4 or Letter Size (with the Carrier Sheet)
4. Click the [OK] button to close the ScanSnap setup window.
5. Place the document inside the Carrier Sheet.
1. Fold the document in half so that the sides to be scanned are facing out.
Fold it tightly and smooth out any creases.
2. Open the Carrier Sheet to bind the document.
Align the fold line with the right edge of the Carrier Sheet so that the document fits in the
upper right-hand corner of the Carrier Sheet.
79
Scanning Documents Larger Than A4 or Letter Size (with the Carrier Sheet)
HINT
Note that the front side of the Carrier Sheet has a black and white pattern at the top and a
thick vertical line in the upper right-hand corner.
6. Insert the part with the black and white pattern straight into the feeding
section of the ScanSnap, with the front side of the Carrier Sheet facing up.
a The Carrier Sheet is pulled in until it is set inside the ScanSnap.
HINT
If you perform a scan using the Carrier Sheet with the output guide open, a paper jam may occur
and damage the documents. Make sure to close the output guide when you perform a scan using
the Carrier Sheet.
Output Guide
7. Press the [Scan/Stop] button on the ScanSnap to start scanning.
a Scanning starts and the [ScanSnap Manager - Image scanning and file saving] window
appears. When the front side of the Carrier Sheet is scanned, the scanned image is
displayed in the preview area.
80
Scanning Documents Larger Than A4 or Letter Size (with the Carrier Sheet)
8. Turn over the Carrier Sheet and insert it as described in step 6.
ATTENTION
Make sure to scan the front and back side of the Carrier Sheet consecutively.
a Scanning starts automatically and the [ScanSnap Manager - Image scanning and file
saving] window appears. When scanning is completed, scanned images of the front and
back side of the document inside the Carrier Sheet are displayed as a double-page spread
image in the preview area.
HINT
Repeat steps 5 to 8 to scan more documents larger than A4/Letter size. You can continue to
scan documents that can be inserted directly in the ScanSnap.
9. Press the [Scan/Stop] button on the ScanSnap to finish scanning.
a The scanned images of the front and back sides of the document are saved as a double-
page spread image.
81
Scanning Documents Larger Than A4 or Letter Size (with the Carrier Sheet)
ATTENTION
l There may be a line or a gap appearing between the front and back side images. Also when you
scan a thick document in the Carrier Sheet, the scanned image on the left and the scanned image
on the right of a double-page spread image may skew towards each other from the top.
These symptoms may be improved when you place the document in the Carrier Sheet as follows:
-
-
-
Fold the document properly
Neatly align the edges of the document with the edges of the Carrier Sheet
Turn over the Carrier Sheet to the other (reverse) side
l If [Automatic detection] is specified for [Paper size] in the [Carrier Sheet Settings] window, an
optimal size will be selected automatically from the available standard sizes (A3, B4, or 11 × 17 in.)
in [Paper size]. Note that the size of the image may become smaller than the original document
depending on the document.
Example: When characters and illustrations are printed to fit in A4 size in the center of an A3
size document, the scanned image is output in B4 size.
To output the scanned image in its original size, specify the document size in [Paper size].
l Part of the scanned image around where the document is folded may appear missing. In that case,
place the document so that its edge is about 1 mm (0.04 in.) inside from the edge of the Carrier
Sheet.
82
Scanning Documents Such as Photographs and Clippings
Scanning Documents Such as Photographs and
Clippings
Using the optional Carrier Sheet allows you to scan documents that can be damaged quite easily
such as photographs, or non-standard size documents that are difficult to load directly such as
clippings.
For details about documents that can be loaded, refer to "Documents That Can Be Scanned Using
ATTENTION
The [Deskew by text on document] checkbox in the [Scanning mode option] window will be disabled.
To open the [Scanning mode option] window, click the [Option] button in the [Scanning] tab of the
1. Right-click the ScanSnap Manager icon
in the notification area located at
the far right of the taskbar, and select the [Scan Button Settings] from the
a The ScanSnap setup window appears.
2. In the [Paper] tab, select [Automatic detection] in [Paper size], and then click
the [Carrier Sheet Settings] button.
a The [Carrier Sheet Settings] window appears.
3. Select [two separate images (front and back)] in [Save as] and click the [OK]
button.
For details, refer to the ScanSnap Manager Help.
83
Scanning Documents Such as Photographs and Clippings
4. Click the [OK] button to close the ScanSnap setup window.
5. Place the document inside the Carrier Sheet.
Open the Carrier Sheet and place the top of the document against the top center of the Carrier
Sheet.
6. Insert the part with the black and white pattern straight into the feeding
section of the ScanSnap, with the scanning side of the document inside the
Carrier Sheet facing up.
84
Scanning Documents Such as Photographs and Clippings
a The Carrier Sheet is pulled in until it is set inside the ScanSnap.
ATTENTION
If you perform a scan using the Carrier Sheet with the output guide open, a paper jam may occur
and damage the documents. Make sure to close the output guide when you perform a scan using
the Carrier Sheet.
Output Guide
7. Press the [Scan/Stop] button on the ScanSnap to start scanning.
a When scanning is complete, the scanned image of the document that is inside the Carrier
Sheet is displayed in the preview area.
HINT
Repeat steps 5 to 7 to scan more documents such as photographs and clippings.
You can continue to scan documents that can be inserted directly in the ScanSnap.
85
Scanning Documents Such as Photographs and Clippings
8. Press the [Scan/Stop] button on the ScanSnap to finish scanning.
a The scanned image is saved.
ATTENTION
l The scanned image is output at the center of the page in the size specified for [Paper size] in the
[Carrier Sheet Settings] window.
l If [Automatic detection] is specified for [Paper size] in the [Carrier Sheet Settings] window, an
optimal size will be selected automatically from the available standard sizes (A3, B4, or 11 × 17 in.)
in [Paper size]. Note that the size of the image may become smaller than the original document
depending on the document scanned, or part of the image may appear missing.
Example: When the contents are printed to fit in A5 size in the center of an A4 size document,
the scanned image is output in A5 size.
To output the scanned image in its original size, specify the document size in [Paper size].
HINT
In the following cases, place a blank (white) sheet of paper underneath the document when scanning:
l The scanned image is not saved in the correct size (when [Automatic detection] is selected for
[Paper size] in the [Carrier Sheet Settings] window)
l Shadows appear around the edges of the scanned image
l Black lines appear around the edges of a uniquely shaped cutting
86
Troubleshooting
Troubleshooting
This section explains how to solve troubles you may encounter upon installing or uninstalling the
bundled software.
For details about the troubles you may encounter and the solutions while using the ScanSnap, refer
to the following:
l "Troubleshooting" in the ScanSnap Manager Help
To display this section, right-click the ScanSnap Manager icon
in the notification area, and
If you cannot solve the problem after referring to the above section, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner service provider.
87
How to Find Your Solution
How to Find Your Solution
When software installation fails, or the ScanSnap does not operate normally after installation is
complete, refer to the flow chart below for troubleshooting.
Yes
No
1
Have you installed
the software before?
2
Is the installation
complete?
3
Does the ScanSnap Manager
icon
appear
in the notification area?
4
No.
1
Topic to Be Referred to
2
3
4
88
If Your First Attempt to Install Failed
If Your First Attempt to Install Failed
This section explains how to troubleshoot when the first attempt to install the bundled software
failed.
If any software bundled with the ScanSnap (including models other than iX100) has been installed
1. Restart the computer and log on as a user with Administrator privileges.
2. Reinstall the software.
89
If You Have Installed the Software Before
Uninstalling the Software
Uninstall the software that is already installed.
The uninstallation procedure is as follows.
1. If the ScanSnap is connected to the computer, unplug the USB cable from
the computer.
2. Log on as a user with Administrator privileges.
3. If anti-virus software is running, disable the software temporarily.
ATTENTION
If you cannot disable the anti-virus software, check if the software is set to lock the application.
4. Uninstall the software.
The following software programs must be uninstalled:
l ScanSnap Manager
l ScanSnap Organizer
l CardMinder
l If the software was successfully uninstalled, proceed to "Installing the Software from the [ScanSnap Setup]
l If the software still remains in the list, proceed to the next topic "Removing the Installation Information" (page
92).
91
If You Have Installed the Software Before
Removing the Installation Information
If the name of the software that you tried to uninstall still remains in the list in [Programs and
Features] of the Control Panel, or if the software cannot be uninstalled for some reason, the
installation information needs to be removed.
Remove the installation information in the following procedure.
ATTENTION
If you cannot successfully remove the installation information, contact your FUJITSU scanner dealer or
an authorized FUJITSU scanner service provider.
1. Log on as a user with Administrator privileges.
2. Insert the Setup DVD-ROM into the DVD-ROM drive.
a The [ScanSnap Setup] window appears.
3. Click the [Close] button to close the [ScanSnap Setup] window.
4. Start up the tool for removing the installation information.
1. From Windows Explorer, open the [Tool] folder in the Setup DVD-ROM.
2. Right-click "SSClean.exe" and select [Run as administrator] from the displayed menu.
a The [User Account Control] window appears.
3. Click the [Yes] button ([Continue] button in Windows Vista).
a The [Remove Installation Information] window appears.
5. Select the software from which you want to remove the installation
information.
l ScanSnap Manager
1. Select [ScanSnap Manager] and click the [Remove] button.
92
If You Have Installed the Software Before
a A confirmation message appears.
2. Click the [Yes] button.
a A message appears to check whether or not to remove the profile information.
3. Click the [Yes] button to remove and the [No] button to keep the profile information.
93
If You Have Installed the Software Before
ATTENTION
If the problem persists when you kept the profile information then reinstalled the
software, try again after removing the profile information.
a The installation information is removed, and the following message appears.
4. Click the [OK] button to close the [Remove Installation Information] window.
l ScanSnap Organizer/CardMinder/ScanSnap Online Update
1. Select [ScanSnap Organizer], [CardMinder], or [ScanSnap Online Update], and click
the [Remove] button.
a A confirmation message appears.
2. Click the [Yes] button.
94
If You Have Installed the Software Before
a The installation information is removed, and the following message appears.
3. Click the [OK] button to close the [Remove Installation Information] window.
6. By repeating step 5, remove the installation information of all the software
listed in the [Remove Installation Information] window.
7. Click the [Close] button to close the [Remove Installation Information]
window.
8. Confirm that the installation folder no longer exists.
If the [ScanSnap] folder remains in the following location, rename the folder (such as [-
ScanSnap]). This folder can later be deleted once the installation is successfully completed.
Path: DriveName (such as C):\Program Files\PFU
After completing the procedure, proceed to "Installing the Software from the [ScanSnap Setup] Window" (page
96).
95
If You Have Installed the Software Before
Installing the Software from the [ScanSnap Setup] Window
Once the software is uninstalled or the installation information is removed, install the software from
the [ScanSnap Setup] window.
Install the software in the following procedure.
1. Restart the computer.
2. Log on as a user with Administrator privileges.
3. If anti-virus software is running, disable the software temporarily.
ATTENTION
If you cannot disable the anti-virus software, check if the software is set to lock the application.
4. Install the software.
If you did not perform the procedure in "Removing the Installation Information" (page 92) and then failed to install
the software, perform the following procedures again:
If you still could not reinstall the software after performing the above procedures, proceed to "Installing One
96
If You Have Installed the Software Before
Installing One Software at a Time
Install the software one by one in the following procedure.
1. Restart the computer.
2. Log on as a user with Administrator privileges.
3. If anti-virus software is running, disable the software temporarily.
ATTENTION
If you cannot disable the anti-virus software, check if the software is set to lock the application.
4. Insert the Setup DVD-ROM into the DVD-ROM drive.
a The [ScanSnap Setup] window appears.
5. Click the [Close] button to close the [ScanSnap Setup] window.
6. Install the software.
Open the Setup DVD-ROM from Windows Explorer, and run the "setup.exe" of each software.
l ScanSnap Manager
DVD-ROM drive:\Software\ScanSnap\setup.exe
l ScanSnap Organizer
DVD-ROM drive:\Software\Organizer\setup.exe
l CardMinder
DVD-ROM drive:\Software\Card\setup.exe
Install one of the software above, and then install the following application.
l ScanSnap Online Update
DVD-ROM drive:\Software\Online Update\Setup.exe
a The setup window appears.
Follow the instructions on the screen to continue with the installation.
If you cannot proceed further because a message appears to indicate that the software is
already installed, start over again from the procedure in "Uninstalling the Software" (page
91).
ATTENTION
If the "setup.exe" for a software program is not included in the Setup DVD-ROM, download the
installer for the software program from the following web page, then install it.
7. Restart the computer.
97
When the ScanSnap Manager Icon Does Not Appear
Displaying the ScanSnap Manager Icon
1. Start up ScanSnap Manager by selecting [Start] menu → [All Programs] →
[ScanSnap Manager] → [ScanSnap Manager] (for Windows 8.1/Windows 8,
start up ScanSnap Manager by selecting [ScanSnap Manager] under
[ScanSnap Manager] on the All apps screen).
HINT
If the problem is solved, you can change the setting so that ScanSnap Manager will start up
automatically from the next time you log on to the computer. The procedure is as follows.
1. Right-click the ScanSnap Manager icon
in the notification area located at the far right of
a The [ScanSnap Manager - Preferences] window appears.
2. In the [Auto Startup] list, select the [Start up ScanSnap Manager when you log on] checkbox.
99
When ScanSnap Manager Does Not Operate Normally
When ScanSnap Manager Does Not Operate
Normally
If the ScanSnap Manager icon in the notification area located at the far right of the taskbar is
displayed as
even though the software is installed and the ScanSnap is connected to the
computer, perform the following procedures.
100
When ScanSnap Manager Does Not Operate Normally
Removing Unnecessary Icons from the Notification Area
1. Check the software icons in the notification area, and exit the software that
you are not using.
a The icon is removed from the notification area.
2. Right-click the ScanSnap Manager icon
in the notification area and select
3. Start up ScanSnap Manager by selecting [Start] menu → [All Programs] →
[ScanSnap Manager] → [ScanSnap Manager] (for Windows 8.1/Windows 8,
start up ScanSnap Manager by selecting [ScanSnap Manager] under
[ScanSnap Manager] on the All apps screen).
If the problem persists, refer to "Checking the Connection between the ScanSnap and the Computer" (page
102).
101
When ScanSnap Manager Does Not Operate Normally
Checking the Connection between the ScanSnap and the
Computer
1. Unplug the USB cable from the computer and the ScanSnap, then plug it
back in.
Make sure to leave at least 5 seconds between unplugging and plugging the cable.
If you are using a USB hub, connect the USB cable to the computer directly.
102
When ScanSnap Manager Does Not Operate Normally
Checking If ScanSnap Manager Is Operating Normally
1. Turn off the ScanSnap and then turn it on again.
Make sure to leave at least 5 seconds between turning off and on the ScanSnap.
If the problem persists, proceed to step 2.
2. If you are using a USB hub, connect the ScanSnap to the computer directly
with a USB cable.
If the problem persists, proceed to step 3.
3. If there is more than one USB port on the computer, connect the USB cable
to a different USB port.
If the problem persists, proceed to step 4.
4. If a USB device other than the ScanSnap is connected to the computer,
disconnect it.
If the problem persists, proceed to step 5.
5. If anti-virus software is running, disable the software temporarily.
ATTENTION
If you cannot disable the anti-virus software, check if the software is set to lock the application.
If the problem persists, proceed to step 6.
6. Check the privileges to access the installation files.
1. Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap Support Tool]
(for Windows 8.1/Windows 8, select [ScanSnap Support Tool] under [ScanSnap Manager]
on the All apps screen).
a The [ScanSnap Support Tool] window appears.
2. Click the [Check] button on the [Recover] tab, and proceed by following the instructions
displayed on the screen.
103
When ScanSnap Manager Does Not Operate Normally
a If the message "The recommended privileges have been applied." appears, turn off the
ScanSnap and then turn it on again. Make sure to leave at least 5 seconds between
turning off and on the ScanSnap.
If the message "Failed to change the privileges. Uninstall ScanSnap Manager then install it again."
appears or the problem still persists, proceed to step 7.
7. Recover the connection with the ScanSnap.
1. Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap Support Tool]
(for Windows 8.1/Windows 8, select [ScanSnap Support Tool] under [ScanSnap Manager]
on the All apps screen).
a The [ScanSnap Support Tool] window appears.
2. Click the [Recover] button on the [Recover] tab, and proceed by following the instructions
displayed on the screen.
104
When ScanSnap Manager Does Not Operate Normally
8. Turn off the ScanSnap and restart the computer.
105
When ScanSnap Manager Does Not Operate Normally
Removing the ScanSnap's Connection Information
The ScanSnap might have been connected to the computer before the software was installed. In this
case, the ScanSnap's connection information needs to be removed. Remove the ScanSnap's
connection information in the following procedure.
1. Connect the ScanSnap to the computer, and turn on the ScanSnap.
2. Open Device Manager.
l Windows 8.1
Click
on the lower left side of the Start screen → [Control Panel] under [Windows
System] → [Hardware and Sound] → [Device Manager].
l Windows 8
Right-click the Start screen, and select [All apps] on the app bar → [Control Panel] under
[Windows System] → [Hardware and Sound] → [Device Manager].
l Windows 7
Select [Start] menu → [Control Panel] → [Hardware and Sound] → [Device Manager].
l Windows Vista
Select [Start] menu → [Control Panel] → [System and Maintenance] → [Device Manager].
3. Select [Imaging devices] and right-click on [ScanSnap iX100] (or [Other
devices] → [ScanSnap iX100]), and then select [Uninstall] from the displayed
menu.
4. If other USB ports have been used to connect to the ScanSnap, perform
steps 1 to 3 for each of the ports.
5. Turn off the ScanSnap.
6. Unplug the USB cable from the computer.
7. Restart the computer.
8. Connect the USB cable to the computer.
9. Turn on the ScanSnap.
a The ScanSnap Manager icon appears in the notification area. Make sure that the displayed
icon is
.
106
When ScanSnap Manager Does Not Operate Normally
If the problem still persists, perform the procedures described in "When ScanSnap Manager Does Not Operate
Normally" (page 100) once again.
If the above procedures do not solve the problem, please attach the data of your system information to an email and
send it to your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. For details about how
to collect system information, refer to "Troubleshooting" in the ScanSnap Manager Help.
107
When You Cannot Uninstall the Software
When You Cannot Uninstall the Software
This section explains how to troubleshoot when you cannot uninstall the following software
programs:
l ScanSnap Manager
l ScanSnap Organizer
l CardMinder
l ScanSnap Online Update
1. Restart the computer and log on as a user with Administrator privileges.
2. Remove the installation information.
3. Install the software.
4. Uninstall the software.
108
Specifications of Cleaning Materials
Specifications of Cleaning Materials
Cleaning materials and their part numbers are as below.
Product Name
Part No.
Unit
Note
Cleaner F1
PA03950-0352
1 bottle
Size: 100 ml
Cleaning Paper (*1)
Cleaning Wipe (*2)
CA99501-0012
PA03950-0419
1 pack
1 pack
10 sheets
24 packets
PFU LIMITED
Lint-free dry cloth (*3)
Commercially
available
-
-
*1: Used with Cleaner F1.
*2: The cleaning wipes are wet tissues that have been soaked with Cleaner F1. In place of this
product, you can use a cloth soaked with Cleaner F1.
*3: Any lint-free cloth can be used.
Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for
details about purchasing the cleaning materials.
For details, refer to the following web page:
110
Cleaning the Outside of the ScanSnap
Cleaning the Outside of the ScanSnap
Clean the outside of the ScanSnap in the following procedure.
1. Unplug the cables from the ScanSnap.
2. Clean the outside of the ScanSnap with a dry cloth, or a cloth moistened with
Cleaner F1/mild detergent.
ATTENTION
l Never use paint thinner or any other organic solvents. The shape or color may be changed.
l When cleaning the ScanSnap, prevent liquids from entering the ScanSnap.
l It may take a long time for Cleaner F1 to dry if an excessive amount is used. Moisten the
cloth with moderate quantity. Wipe off the cleaner completely with a soft cloth to leave no
residue on the cleaned parts.
Cleaner F1 or
Mild Detergent
Cloth
111
Cleaning the Inside of the ScanSnap
Cleaning the Inside of the ScanSnap
Scanning repeatedly may cause dust and paper dust to accumulate inside the ScanSnap resulting in
a scanning error.
As a guideline, the inside of the ScanSnap should be cleaned every 100 sheets scanned. Note that
this guideline varies depending on the types of documents you scan. For instance, it may be
necessary to clean the scanner more frequently when you scan documents on which the toner is not
sufficiently fused.
HINT
To check the number of sheets scanned with the ScanSnap, see [Total Page Count] in the [ScanSnap
Manager - Scanner and driver information] window.
To open the [ScanSnap Manager - Scanner and driver information] window, right-click the ScanSnap
Manager icon
in the notification area located at the far right of the taskbar, and click [Help] →
Do not use aerosol spray or spray that contains alcohol to clean the scanner.
Paper dust and other dust blown up by strong air from the spray may enter
inside of the scanner which may cause scanner failure or malfunction.
Also note that sparks generated by static electricity may cause a fire.
1. Clean the glass and idler rollers.
1. Open the feed guide.
The ScanSnap is turned on and a roller rotation sound comes out of the ScanSnap.
After the sound stops, proceed to the next step.
2. Open the top cover and output guide.
Top Cover
Output Guide
Feed Guide
3. Clean the following locations with a cloth moistened with Cleaner F1.
ATTENTION
l Do not use water or mild detergent to clean the inside of the ScanSnap.
l It may take a long time for Cleaner F1 to dry if an excessive amount is used. Moisten the
cloth with moderate quantity.
112
Cleaning the Inside of the ScanSnap
Wipe off the cleaner completely to leave no residue on the cleaned parts.
Glass (x 2)
Idler Roller (x 12)
l Glass (× 2, one on the top cover and one on the opposite side)
Gently wipe the dirt and dust off the surface of the glass sections.
l Idler roller (× 12, located on the top cover)
Gently wipe the dirt and dust off the rollers as you rotate them manually. Be careful not
to damage the surface of the rollers. Make sure that they are cleaned properly because
residue on the rollers will affect the feeding performance.
2. Clean the feed roller and eject roller.
1. Press the [Scan/Stop] button for three seconds with the top cover open.
2. Clean the following locations with a cloth moistened with Cleaner F1.
ATTENTION
l Do not use water or mild detergent to clean the inside of the ScanSnap.
l It may take a long time for Cleaner F1 to dry if an excessive amount is used. Moisten the
cloth with moderate quantity.
Wipe off the cleaner completely to leave no residue on the cleaned parts.
Eject Roller (x 1)
Feed Roller (x 1)
l Feed roller (× 1)
113
Cleaning the Inside of the ScanSnap
Press the [Scan/Stop] button to rotate the roller. Gently wipe the dirt and dust off while
taking care not to damage the surface of the roller. Make sure that they are cleaned
properly because residue on the roller will affect the feeding performance.
l Eject roller (× 1)
Press the [Scan/Stop] button to rotate the roller. Gently wipe the dirt and dust off while
taking care not to damage the surface of the roller. Make sure that they are cleaned
properly because residue on the roller will affect the feeding performance.
If eject roller is difficult to clean, try cleaning it from the back while you keep the top
cover slightly open.
Eject Roller (x 1)
HINT
Pressing the [Scan/Stop] button seven times will rotate the feed roller and the eject roller one
revolution.
3. Close the top cover and the output guide.
Output Guide
Top Cover
Feed Guide
a It clicks when it returns to its original position.
ATTENTION
Make sure that the top cover is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
114
Cleaning the Carrier Sheet
Cleaning the Carrier Sheet
As you keep using the Carrier Sheet, dirt and dust will accumulate on the surface and the inside.
Clean the Carrier Sheet regularly because it may result in scanning errors.
The procedure for cleaning the Carrier Sheet is as follows.
Cleaning
Gently wipe the dirt and dust off the surface and the inside of the Carrier Sheet with a dry cloth, or a
cloth moistened with Cleaner F1/mild detergent.
ATTENTION
l Do not use paint thinner or any other organic solvents.
l Do not use force to rub. The Carrier Sheet may be damaged or deformed.
l Be careful not to leave any crease on the Carrier Sheet.
l After cleaning the inside of the Carrier Sheet with a cloth moistened with Cleaner F1/mild detergent,
make sure that it is completely dry before closing the Carrier Sheet.
l The Carrier Sheet should be replaced approximately every 500 scans.
115
Uninstalling the Software
Uninstalling the Software
This section explains how to uninstall the following software programs:
l ScanSnap Manager
l ScanSnap Organizer
l CardMinder
l ABBYY FineReader for ScanSnap
l Scan to Microsoft SharePoint
HINT
If all of the following software programs are uninstalled, ScanSnap Online Update is also uninstalled at
the same time:
l ScanSnap Manager
l ScanSnap Organizer
l CardMinder
The procedure is as follows.
1. Turn on the computer and log on as a user with Administrator privileges.
2. Exit all running software programs.
3. Select [Start] menu → [Control Panel] → [Uninstall a program] under
[Programs] (for Windows 8.1/Windows 8, select [Control Panel] under
[Windows System] → [Uninstall a program] under [Programs] on the All apps
screen).
a The [Uninstall or change a program] window appears with a list of currently installed
software programs.
4. Select a software program to uninstall.
HINT
To uninstall more than one software program, repeat steps 4 to 6 for each software program.
5. Click the [Uninstall] button.
a A confirmation message appears.
6. Click the [Yes] button.
a The software program is uninstalled.
ATTENTION
If you cannot successfully uninstall the following software programs, refer to "When You Cannot
l ScanSnap Manager
l ScanSnap Organizer
l CardMinder
117
Uninstalling the Software
l ScanSnap Online Update
118
Specifications of Optional Parts
Specifications of Optional Parts
The product names and part numbers of optional parts are as follows.
Product Name
Part No.
Note
ScanSnap iX100 Case
ScanSnap iX100 Soft Case
USB CABLE
PA03688-0001
PA03688-0011
PA03688-0021
PA03688-0002
PA03688-0003
-
Useful for carrying the ScanSnap.
ScanSnap iX100 Feed Guide
ScanSnap iX100 Output Guide
USB POWER ADAPTER
The AC adapter may vary depending on the
country where you purchased the ScanSnap
and the specifications of the ScanSnap.
ScanSnap Carrier Sheets
PA03360-0013
5 sheets
Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for
details about purchasing the optional parts.
For details, refer to the following web page:
119
Specifications of Wireless LAN
Specifications of Wireless LAN
The following table summarizes the wireless LAN specifications of the ScanSnap.
Model name
iX100
Observed standards
Frequency range
Channels
IEEE802.11b/IEEE802.11g/IEEE802.11n
2.412 GHz to 2.472 GHz
Access Point Connect mode: 1 to 13 ch
Direct Connect mode: 1 to 11 ch
Transfer speed (standard)
Communication mode
IEEE802.11b Max.: 11 Mbps
IEEE802.11g Max.: 54 Mbps
IEEE802.11n Max.: 72.2 Mbps (Only supports 20 MHz bandwidth) (*1)
Access Point Connect mode (infrastructure) (*2)
Direct Connect mode (access point)
Communication distance
(predicted)
Indoors, 50 m (Recommended: indoors, within 25 m) (*3)
Security
Access Point Connect mode
WPA-PSK (TKIP/AES), WPA2-PSK (TKIP/AES), WPA (TKIP/AES), WPA2
(TKIP/AES), WEP (64-bit/128-bit) (*4)
Direct Connect mode
WPA-PSK (TKIP/AES), WPA2-PSK (TKIP/AES), WEP (64-bit/128-bit)
Easy installation
WPS 2.0 supported (button/PIN code) (*5)
*1: The values indicated on these standards are the maximum value, and do not indicate actual
communication speed.
*2: To use the wireless function, you need a wireless access point that supports the same
standards.
*3: The specifications may vary based on the connected wireless access point and the surrounding
environment.
*4: The following EAP types are supported.
EAP-MD5, PEAPv0, EAP-TLS, EAP-TTLS, EAP-FAST, LEAP
*5: You need a wireless access point or wireless client that supports the WPS function.
120
Specifications of the ScanSnap
Specifications of the ScanSnap
The following table summarizes the specifications of the ScanSnap.
Item
Specification
Product Name
Scanning method
ScanSnap iX100
Manual feed (Continuous Document Feeding (CDF) function
supported), simplex scanning, two selectable paper paths (U-
turn path (*1), straight path (*2))
Scanning color mode
Simplex, color/gray/black and white/auto (automatic color,
gray, and B&W detection)
Optical system/image sensor
Light source
Selfoc lens equal-magnification optics/color CIS × 1
3 color LED (Red/Green/Blue)
Scanning speed (A4 portrait)
Automatic resolution/normal/better/best
5.2 sec/sheet
Excellent
20.4 sec/sheet
Scan area
Refer to "Documents to Scan" (page 66)
Document thickness
Interface
USB
USB 2.0/USB 1.1 (connector: USB Micro-B type) (*3)
5 V (USB bus power)
Wireless LAN (*4)
Voltage
Input power
Power consumption
During operation: 3.4 W or less
During sleep mode: 2.2 W or less
Temperature/humidity
allowable ranges
Temperature
Humidity
During operation: 5 to 35 degrees C/41 to 95 degrees F
During standby: -20 to 60 degrees C/-4 to 140 degrees F
During storage/transportation: -20 to 60 degrees C/-4 to 140
degrees F
During operation: 20 to 80%
During standby: 8 to 95%
During storage/transportation: 8 to 95%
Outer dimensions (Width × Depth × Height)
Min.: 273 × 47.5 × 36 mm/10.75 × 1.87 × 1.42 in. (when the
feed guide and output guide are closed)
Max.: 273 × 80 × 59 mm/10.75 × 3.15 × 2.32 in. (when the feed
guide and output guide are open)
Weight
400 g (approx. 0.77 lb)
Environmental specification
Compliant with the International Energy Star Program, and
RoHS Directive
Related Software
Scanner driver
ScanSnap Manager
ScanSnap Organizer
CardMinder
File management
Business card
management
Text recognition
ABBYY FineReader for ScanSnap
ScanSnap Online Update
Update management
and application
ECM linkage
Scan to Microsoft SharePoint
121
Specifications of the ScanSnap
*1: When the output guide is open.
*2: When the output guide is closed.
*3: When the ScanSnap is connected to a USB 3.0 port, the port operates as a USB 2.0 port.
*4: IPv6 is not supported.
122
About Customer Support and Maintenance
About Customer Support and Maintenance
Customer Support
l ABBYY FineReader for ScanSnap
From the [Start] menu, select [All Programs] → [ABBYY FineReader for ScanSnap(TM) 5.0] →
[User's Guide] → [Technical Support] (for Windows 8.1/Windows 8, select [User's Guide] under
[ABBYY FineReader for ScanSnap(TM) 5.0] on the All apps screen → [Technical Support]).
l Evernote
Refer to the following web page:
l Google Docs
Refer to the Google Docs Help Center or Google Help Forum.
To open them, select [Help] in Google Docs.
l Salesforce
Contact the system administrator of your Salesforce.
l SugarSync
Refer to the following web page:
l Dropbox
Refer to the following web page:
l ScanSnap
For other inquiries on the ScanSnap, refer to the following web page:
If your problem cannot be solved after referring to the above web pages, visit the following web
page to check the contact information of a suitable Fujitsu office and contact the Fujitsu office.
Suppliers of Consumables/Optional Parts
Maintenance
Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for
repairs on this product.
For details, refer to the following web page:
ATTENTION
For safety reasons, never attempt repairs by yourself.
123
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