EPSON DS 60000 User Manual

& “Scanning Using Document Capture Pro (W i ndows)” on page 24

& “Scanning Using Epson Scan 2” on page 35

Placing Documents on the Document Glass

c^Important:

Do not place heavy objects on the document glass and do not press the glass with too much force.

Note:

e illustrations used in this guide are of the ADF scanner.

User's Guide

Speciﬁcations of Originals and Placing Originals

1. Open the document cover.

2. Place your document face-down on the document glass. Make sure the top of the document is against the leﬅ

edge and centered on the arrow mark.

3. Close the document cover gently so that your original does not move.

c^Important:

Make sure you use the handle when opening or closing the ADF.

User's Guide

Speciﬁcations of Originals and Placing Originals

Note:

❏ Do not leave photos on the document glass for an extended period of time as they may stick to the glass.

❏ Always keep the document glass clean.

❏ You can place documents up to 15 mm (0.6 inch) thick.

Related Information

& “Scanning Using Document Capture Pro (W i ndows)” on page 24

& “Scanning Using Epson Scan 2” on page 35

Placing Thick Documents on the Document Glass

c^Important:

Do not place heavy objects on the document glass and do not press the glass with too much force.

Note:

e illustrations used in this guide are of the ADF scanner.

Follow these steps to scan a large or thick document on the document glass:

1. Place a large or thick document face-down on the document glass. Make sure the top of the document is

against the leﬅ edge and centered on the arrow mark.

User's Guide

Speciﬁcations of Originals and Placing Originals

2. Close the document cover and hold it down ﬁrmly as you scan.

Note:

❏ When scanning without the document cover, gently press down on your document to ﬂatten it.

❏ If your document is very thick or curled at the edges, cover the edges with paper to block external light as you scan.

❏ You can place documents up to 15 mm (0.6 inch) thick.

Related Information

& “Scanning Using Document Capture Pro (W i ndows)” on page 24

& “Scanning Using Epson Scan 2” on page 35

User's Guide

Basic Scanning

Scanning from the Button

1. Place the originals.

2. Press the

]

button.

e scanned image is saved to the folder you speciﬁed.

Related Information

& “Speciﬁcations of Originals and Placing Originals” on page 18

& “Assigning a Job to the Control Panel (W i ndows)” on page 40

& “Assigning a Job to the Control Panel (Mac OS)” on page 41

Scanning Using Document Capture Pro (Windows)

is application allows you to perform various tasks such as saving the image to your computer, sending it by

email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the

documents into separate ﬁles, such as detecting barcodes or characters on the pages. You can also register scanning

settings for a job to simplify scanning operations.

See the Document Capture Pro help for details on the features.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

1. Start Document Capture Pro.

❏ Windows 10

Click the start button, and then select Epson Soﬅware > Document Capture Pro.

❏ Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

❏ Windows 7

Click the start button, and then select All Programs > Epson Soﬅware > Document Capture Pro.

Note:

You may need to select the scanner you want to use from the scanners list.

User's Guide

Basic Scanning

2. Click Job Settings.

e job list screen is displayed.

Note:

A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and

go to procedure 10.

3. Click New Job.

e Job Settings screen is displayed.

User's Guide

Basic Scanning

4. Set the Job Name.

5. Make scanning settings on the 1. Scan tab.

❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the

originals.

❏ Document Size: Select the size of the original you placed.

❏ Image Type: Select the color you want to use to save the scanned image.

❏ Rotation: Select the rotation angle depending on the original you want to scan.

❏ Resolution: Select the resolution.

User's Guide

Basic Scanning

Note:

You can also adjust the image using following items.

❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.

❏ Correct Document Skew: Select to correct the slant of the original.

❏ Skip Blank Page: Select to skip blank pages if there are any in the originals.

❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.

6. Click 2. Save, and then make the save settings.

❏ File Name: Set the ﬁle name you want to use when saving the scanned image. Click Details to change the

settings for component items for the ﬁle name, and then click File Name Components to add the items.

❏ File Type: Select the save format from the list. Click Option to make detailed settings for the ﬁle.

❏ Browse: Select the save folder for the scanned image.

❏ Apply job separation: Select to make separation settings.

User's Guide

Basic Scanning

7. Click 3. Send, and then select the Destination.

Destination setting items are displayed according to the destination you selected. Make detailed settings as

necessary. Click Help for details on each item.

Note:

❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.

❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation

Website and install it before using this feature.

8. Click OK to close the Job Settings screen.

9. Click OK to close the job list screen.

10. Place the original.

User's Guide

Basic Scanning

11. Click the job icon.

e selected job is performed.

12. Follow the on-screen instructions.

e scanned image is saved using the settings you made for the job.

Note:

You can scan the originals and send the scanned image without using the job. Click

click the destination to which you want to send the scanned image.

on the Scan and bar, and then

Related Information

& “Document Capture Pro / Document Capture” on page 14

& “Speciﬁcations of Originals and Placing Originals” on page 18

Scanning Using Document Capture (Mac OS)

is application allows you to perform various tasks such as saving the image to your computer, sending it by

email, printing, and uploading to a server or a cloud service. You can also register scanning settings for a job to

simplify scanning operations.

See the Document Capture help for details on the features.

Note:

Do not use the Fast User Switching function while using your scanner.

User's Guide

Basic Scanning

1. Start Document Capture.

Select Finder > Go > Applications > Epson Soﬅware > Document Capture.

Note:

You may need to select the scanner you want to use from the scanners list.

2. Click

e Job List screen is displayed.

Note:

A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and

go to procedure 10.

User's Guide

Basic Scanning

3. Click the + icon.

e job setting screen is displayed.

4. Set the Job Name.

User's Guide

Basic Scanning

5. Make scanning settings on the Scan tab.

❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the

originals.

❏ Document Size: Select the size of the original you placed.

❏ Image Type: Select the color you want to use to save the scanned image.

❏ Rotation: Select the rotation angle depending on the original you want to scan.

❏ Resolution: Select the resolution.

Note:

You can also adjust the image using following items.

❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.

❏ Correct Document Skew: Select to correct the slant of the original.

❏ Skip Blank Page: Select to skip blank pages if there are any in the originals.

User's Guide

Basic Scanning

6. Click Output, and then make the output settings.

❏ Save in: Select the save folder for the scanned image.

❏ Example of File Name: Display an example of the ﬁle name for the current settings.

❏ Preﬁx Character: Set a preﬁx for the ﬁle name.

❏ Date: Add the date to the ﬁle name.

❏ Time: Add the time to the ﬁle name.

❏ Page Counter: Add the page counter to the ﬁle name.

❏ File Type: Select the save format from the list. Click Options to make detailed settings for the ﬁle.

User's Guide

Basic Scanning

7. Click Destination, and then select the Destination.

Destination setting items are displayed according to the destination you selected. Make detailed settings as

necessary. Click the ? (Help) icon for details on each item.

Note:

❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.

❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation

Website and install it before using this feature.

8. Click OK to close the job settings screen.

9. Click OK to close the Job List screen.

10. Place the original.

User's Guide

Basic Scanning

11. Select the job from the pull down list, and then click the

icon.

e selected job is performed.

12. Follow the on-screen instructions.

e scanned image is saved using the settings you made for the job.

Note:

You can scan the originals and send the scanned image without using the job. Click

and make scanning settings,

and then click Preview Scan. Next, click the destination to which you want to send the scanned image.

Related Information

& “Document Capture Pro / Document Capture” on page 14

& “Speciﬁcations of Originals and Placing Originals” on page 18

Scanning Using Epson Scan 2

You can scan the originals using detailed settings that are suitable for text documents.

1. Place the original.

Note:

If you want to scan multiple originals, place them into the ADF.

2. Start Epson Scan 2.

❏ Windows 10/Windows Server 2019/Windows Server 2016

Click the start button, and then select EPSON > Epson Scan 2.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Enter the application name in the search charm, and then select the displayed icon.

User's Guide

Basic Scanning

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan

❏ Mac OS

Select Go > Applications > Epson Soﬅware > Epson Scan 2.

3. Make the following settings on the Main Settings tab.

❏ Document Source: Select the source where the original is placed.

❏ Scanning Side: Select the side of the original you want to scan when scanning from ADF.

❏ Document Size: Select the size of the original you placed.

❏

(Original orientation) buttons: Select the set orientation of the original you placed.

Depending on the size of the original, this item may be set automatically and cannot be changed.

❏ Image Type: Select the color for saving the scanned image.

❏ Resolution: Select the resolution.

User's Guide

Basic Scanning

Note:

On the Main Settings tab, you can also make the following settings.

❏ Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the original.

❏ Rotate: Select to rotate the original clockwise and scan it.

❏ Correct Document Skew: Select to correct the slant of the original.

❏ Add or edit pages aﬅer scanning: Select to add diﬀerent originals or edit (rotate, move, and delete) the scanned

pages aﬅer scanning.

❏ Skip Blank Pages: Select to skip blank pages if there are any in the originals.

❏ Detect Double Feed: Select to display a warning when multiple originals are fed at the same time.

4. Make other scan settings if necessary.

❏ You can preview the scanned image by clicking the Preview button. e preview window opens, and the

previewed image is displayed.

When you preview using the ADF, the original is ejected from the ADF. Place the ejected original again.

❏ On the Advanced Settings tab, you can make detailed image adjustment settings that are suitable for text

documents, such as the following.

❏ Remove Background: Remove the background of the originals.

❏ Text Enhancement: You can make blurred letters in the original clear and sharp.

❏ Auto Area Segmentation: You can make letters clear and images smooth when performing black and

white scanning for a document that contains images.

❏ Color Enhance: You can enhance the color speciﬁed for the scanned image, and then save it in grayscale

or black and white.

❏ reshold: You can adjust the border for monochrome binary (black and white).

❏ Unsharp Mask: You can enhance and sharpen the outlines of the image.

❏ Descreening: You can remove moiré patterns (web-like shadows) that appear when scanning printed

papers such as a magazine.

❏ Edge Fill: You can remove the shadow created around the scanned image.

❏ Dual Image Output (Windows Only): You can scan once and save two images with diﬀerent output

settings at the same time.

Note:

Some items may not be available depending on other settings you made.

User's Guide

Basic Scanning

5. Set the ﬁle saving settings.

❏ Image Format: Select the save format from the list.

You can make detailed settings for each save format except BITMAP and PNG. Aﬅer selecting the save

format, select Options from the list.

❏ File Name: Check the save ﬁle name displayed.

You can change settings for ﬁle name by selecting Settings from the list.

❏ Folder: Select the save folder for the scanned image from the list.

You can select other folder or create a new folder by selecting Select from the list.

6. Click Scan.

e scanned image is saved to the folder you speciﬁed.

Related Information

& “Speciﬁcations of Originals and Placing Originals” on page 18

User's Guide

Advanced Scanning

Setting a Job (Scan, Save, and Send)

When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.

By registering a series of operations in advance as a job using Document Capture Pro (Windows), Document

Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can perform all of the operations by

simply selecting the job.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

Creating and Registering a Job (Windows)

Explains how to set a job in Document Capture Pro. See the Document Capture Pro help for details on the

features.

1. Start Document Capture Pro.

2. Click Job Settings on the top screen.

e Job List is displayed.

3. Click New Job.

e Job Settings screen is displayed.

4. Make job settings on the Job Settings screen.

❏ Job Name: Enter the name of the job you want to register.

❏ 1. Scan (Scan Settings): Make scan settings such as the size of the originals or the resolution.

❏ 2. Save (Save Settings): Set the saving destination, the saving format, the naming rules of the ﬁles, and so

on. You can sort and save continued scanned images automatically by using detection methods such as

blank pages inserted between the originals or barcodes on the originals.

❏ 3. Send (Destination Settings): Select the destination of the scanned images. You can send them by email

or forward them to an FTP server or Web server.

5. Click OK to return to the Job List screen.

e created job is registered in the Job List.

6. Click OK to return to the top screen.

Related Information

& “Document Capture Pro / Document Capture” on page 14

& “Document Capture Pro / Document Capture” on page 14

User's Guide

Advanced Scanning

Creating and Registering a Job (Mac OS)

Explains how to set a job in Document Capture. See the Document Capture help for details on the features.

1. Start Document Capture.

2. Click the

icon on the main window.

e Job List window is displayed.

3. Click the + icon.

e Job Settings window is displayed.

4. Make the job settings on the Job Settings window.

❏ Job Name: Enter the name of the job you want to register.

❏ Scan: Make scan settings such as the size of the originals or the resolution.

❏ Output: Set the saving destination, the saving format, the naming rules of the ﬁles, and so on.

❏ Destination: Select the destination of the scanned images. You can send them by email or forward them to

an FTP server or Web server.

5. Click OK to return to the Job List window.

e created job is registered in the Job List.

6. Click OK to return to the main window.

Related Information

Enabling a Job to Run from the Control Panel (Button

Assignment)

By assigning a job to the scanner’s control panel in advance using Document Capture Pro (Windows), Document

Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can run jobs from the control panel.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

Assigning a Job to the Control Panel (Windows)

Explains how to assign a job to the scanner’s control panel in Document Capture Pro. See the Document Capture

Pro help for details on the features.

1. Start Document Capture Pro.

User's Guide

Advanced Scanning

2. Click Job Settings on the top screen

e Job List is displayed.

3. Click Button Assignment.

e Button Assignment screen is displayed.

4. Select the job you want to run on the control panel from the pull-down menu.

5. Click OK to return to the Job List screen.

e job is assigned to the scanner’s control panel.

6. Click OK to return to the top screen.

Related Information

Assigning a Job to the Control Panel (Mac OS)

Explains how to assign a job to the scanner’s control panel in Document Capture. See the Document Capture help

for details on the features.

1. Start Document Capture.

2. Click the

icon on the main window.

e Job List window is displayed.

3. Click the

icon and select Event Settings.

4. Select the job you want to run on the control panel from the pull-down menu.

5. Click OK to return to the Job List window.

e job is assigned to the scanner’s control panel.

6. Click OK to return to the main window.

Related Information

& “Roller Assembly Kit Codes” on page 16

Separation Feature (for Windows Only)

You can use the separation feature when using Document Capture Pro.

By entering barcode or text information, you can automatically identify and separate or sort complicated

documents using the barcode information on the document, or by inserting blank pages in between pages in a

document.

User's Guide

Advanced Scanning

When scanning multiple documents and using separator information or a speciﬁed number of pages to separate

the document into multiple ﬁles, each separated ﬁle can be saved to a speciﬁc folder.

For example, you can make separation settings such as the following.

Note:

Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

Split the data every three pages and save as multi-page PDFs (ﬁxed pages)

Enter barcode information and save as multi-page PDFs

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

Enter barcode information and separate into folders

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

1.2

1.0

0.8

0.6

0.4

0.2

0.0

User's Guide

Advanced Scanning

Sorting and Saving Scanned Images into a Separate Folder

You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.

To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the

originals or barcodes on the originals.

1. Place the originals including indicators, such as blank pages, between the pages where you want to separate the

scanned images.

2. Start Document Capture Pro.

3. Click Job Settings.

4. Click New Job.

User's Guide

Advanced Scanning

5. Set the Job Name.

6. Make scanning settings on the 1. Scan tab.

User's Guide

Advanced Scanning

7. Click 2. Save, make the save settings, and then select Apply job separation.

8. Click Separation Settings.

User's Guide

Advanced Scanning

9. Select Separator on the Job Separation Settings screen.

❏ Fixed Page: Select to separate by each speciﬁed page and split into ﬁles.

❏ Blank Page: Select to separate by detecting blank pages.

❏ Barcode: Select to separate by detecting barcodes.

❏ OCR: Select to detect characters using OCR (Optical Character Recognition) and separate accordingly.

❏ Form: Select to separate by detecting the type of Form.

❏ File Size: Select to separate by detecting the ﬁle size of scanned images.

❏ Patch Code: Select to separate by detecting the Patch Code.

10. Set detailed settings for separation, and then click OK.

Settings for separation vary depending on the Separator you selected. For details on the settings for

separation, click Help on the window and see the help for Document Capture Pro.

User's Guide

Advanced Scanning

11. Click 3. Send, and then select the Destination.

Destination setting items are displayed according to the destination you selected. Make detailed settings as

necessary. Click Help for details on each item.

12. Click OK to close the Job Settings screen.

13. Click OK to close the job list screen.

e separation job is created.

14. Click the job icon.

e separation job is performed.

User's Guide

Advanced Scanning

15. Follow the on-screen instructions.

e scanned image is separated and saved using the settings you made for the job.

Saving as an Oﬃce Format File (for Windows Only)

You can save the scanned image as a Microsoﬅ® Oﬃce format ﬁle using Document Capture Pro.

Note:

❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

❏ is feature is only available when the EPSON Scan OCR component is installed.

1. Place the original.

2. Start Document Capture Pro.

3. Click

on the Scan and bar to display the destination screen.

If you have already displayed the destination screen, skip this procedure.

User's Guide

Advanced Scanning

4. Click Scan Settings to display the Scan Settings screen.

5. Make the scanning settings, and then click OK.

6. Click one of the destination icons.

Scanning starts. Aﬅer scanning, the Save Settings window or Transfer Settings window is displayed.

7. Select the Oﬃce format ﬁle you want to save as from the File Type list.

8. Click Option to display the optional settings window.

9. Make settings for each item in the window, and then click OK.

10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK.

e scanned image is saved as an Oﬃce format ﬁle.

User's Guide

Maintenance

Cleaning the Scanner

To keep your scanner operating at its best, clean it periodically using the following procedure.

If the glass surface of the ADF is stained with a hard-to-remove substance, use a genuine Epson cleaning kit to

remove the stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.

c^Important:

❏ Do not press the glass surface of the document glass with any force.

❏ Be careful not to scratch or damage the glass surface of the document glass, and do not use a hard or abrasive

brush to clean it. A damaged glass surface can decrease the scan quality.

❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.

❏ Be careful not to spill liquid into the product mechanism or electronic components. is could permanently

damage the mechanism and circuitry.

❏ Do not spray lubricants to the product.

❏ Never open the scanner case.

❏ When using the Epson cleaning kit, make sure to put the liquid in the cleaning cloth before use. If the liquid

dropped directly inside the scanner, the product could be damaged.

1. Turn oﬀ the product.

2. Unplug the power cord from the product.

3. Clean the outer case with a cloth dampened with mild detergent and water.

4. If the glass surface gets dirty, clean it with a soﬅ dry cloth. If the glass surface is stained with grease or some

other hard-to-remove material, use a small amount of glass cleaner and a soﬅ cloth to remove it. Wipe oﬀ all

remaining liquid.

Make sure that dust does not build up on the glass surface. Dust can cause spots and straight lines in your

scanned images.

User's Guide

Maintenance

c^Important:

❏ Do not spray glass cleaner directly on the glass surface.

❏ Do not use the Epson cleaning kit for the surface of the document glass.

It should only be used to clean the glass for the ADF.

5. Clean the document cover if it gets dirty.

User's Guide

Maintenance

6. Open the ADF cover and use a genuine Epson cleaning kit or a soﬅ, dry, clean cloth to clean the roller and the

interior of the ADF.

c^Important:

Do not touch the part shown in the illustration below.

Replacing the Roller Assembly Kit

You need to replace the parts on the Roller Assembly Kit aﬅer scanning every 100,000 times.

User's Guide

Maintenance

Removal part

Part number

B12B813501

Number of scanning

Roller Assembly Kit

100,000

To replace the Roller Assembly Kit, follow the steps below.

1. Turn oﬀ the scanner.

2. Remove all paper from the input tray.

3. Unplug the power cord from the product.

4. Open the ADF cover.

5. Press the hook on both sides of the pickup roller cover, then open the cover.

6. Slide and remove the installed pickup roller.

User's Guide

Maintenance

7. Attach the new pickup roller to the correct position.

c^Important:

Do not touch the surface of the roller.

8. Close the pickup roller cover.

9. Press in the hooks on both sides of the retard roller cover, and then open the cover.

User's Guide

Maintenance

10. Grip the shaﬅ of the retard roller, liﬅ it up, and then remove the retard roller.

11. Attach the new retard roller to the correct position.

User's Guide

Maintenance

12. Press the shaﬅ of the retard roller down until you hear it click into place.

13. Close the retard roller cover.

14. Close the ADF cover.

15. Plug the power cord, and then turn on the scanner.

16. Reset the scan number on the control panel or by using Epson Scan 2 Utility.

Note:

Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not

disassemble them.

Related Information

Resetting the Number of Scans in Epson Scan 2 Utility

Reset the number of scans using Epson Scan 2 Utility aﬅer replacing the Roller Assembly Kit.

1. Turn on the scanner.

2. Start Epson Scan 2 Utility.

❏ Windows 10/Windows Server 2019/Windows Server 2016

Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Start screen > Apps > Epson > Epson Scan 2 Utility.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson

Scan 2 Utility.

❏ Mac OS

Select Go > Applications > EPSON Soﬅware > Epson Scan 2 Utility.

3. Click the Counter tab.

User's Guide

Maintenance

4. Click Reset for the roller assembly kit.

Energy Saving

e product turns oﬀ automatically if no operations are performed for the selected period. You can adjust the time

before power management is applied. Any increase will aﬀect the product's energy eﬃciency. Please consider the

environment before making any change.

1. Start Epson Scan 2 Utility.

❏ Windows 10/Windows Server 2019/Windows Server 2016

Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Start screen > Apps > Epson > Epson Scan 2 Utility.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson

Scan 2 Utility.

❏ Mac OS

Select Go > Applications > EPSON Soﬅware > Epson Scan 2 Utility.

2. Click the Power Save tab.

User's Guide

Maintenance

3. Set the Power Oﬀ Timer (minutes), and then click Set.

Transporting the Scanner

Before you transport the scanner for a long distance or store it for an extended period of time, you need to lock the

carriage to prevent damage.

1. Make sure the carriage is in the home position on the leﬅ side of the product. If the carriage is not in the home

position, turn on the product and wait until the carriage moves to the home position.

2. Turn oﬀ the product, then unplug the power cord.

3. Disconnect the USB cable from the product.

User's Guide

Maintenance

4. Return the protective material to the position shown in the following illustration.

5. Slide the transportation lock lever on the leﬅ of the scanner to the locked position to secure the scanner

carriage.

6. Attach the packing materials that came with the product, then repack the product in its original box or a

similar box that ﬁts the product snugly.

Updating Applications and Firmware

You may be able to clear certain problems and improve or add functions by updating the applications and the

ﬁrmware. Make sure you use the latest version of the applications and ﬁrmware.

c^Important:

❏ Do not turn oﬀ the computer or the scanner while updating.

1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.

User's Guide

Maintenance

2. Start EPSON Soﬅware Updater, and update the applications or the ﬁrmware.

Note:

Windows Server operating systems are not supported.

❏ Windows 10

Click the start button, and then select Epson Soﬅware > EPSON Soﬅware Updater.

❏ Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

❏ Windows 7/Windows Vista/Windows XP

Click the start button, and then select All Programs or Programs > Epson Soﬅware > EPSON Soﬅware

Updater.

❏ Mac OS

Select Go > Applications > Epson Soﬅware > EPSON Soﬅware Updater.

Note:

If you cannot ﬁnd the application you want to update in the list, you cannot update using the EPSON Soﬅware Updater.

Check for the latest versions of the applications on your local Epson website.

http://www.epson.com

User's Guide

Solving Problems

Problems Indicated by Status Light

❏ Make sure the product is connected to your computer properly.

❏ Turn oﬀ the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or

the light source in the scanner unit may need to be replaced. Contact your dealer.

❏ Make sure the transportation lock has been released.

❏ If you start the product in recovery mode, you need to update the ﬁrmware again.

1. Connect the computer and the scanner with a USB cable. You cannot perform an update in recovery mode

over a network connection.

2. Download the latest ﬁrmware version from the Epson home page, and then start the update.

❏ Contact your dealer if you cannot clear the error.

Related Information

& “Lights” on page 14

Problems When Starting a Scan

❏ Make sure the scanning soﬅware is fully installed.

See the paper manual for instructions on installing the scanning soﬅware.

❏ Check the status light and make sure the product is ready to scan.

❏ Make sure your cables are securely connected to the product and a working electrical outlet.

❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can

turn the power on.

❏ Turn oﬀ the product and computer, and then check the interface cable connection between them to make sure it

is secure.

❏ Make sure you select the correct product if a scanner list appears when starting to scan.

❏ Connect the product directly to the computer’s external USB port or through one USB hub only. e product

may not work properly when connected to the computer through more than one USB hub. If the problem

persists, try connecting the product directly to the computer.

❏ If more than one product is connected to your computer it may not work. Connect only the product you want

to use, and then try scanning again.

❏ If the scanning soﬅware does not work properly, uninstall the soﬅware ﬁrst and then reinstall it as described in

the paper manual.

❏ If the Network Interface Panel is installed, you cannot scan from a computer connected by a USB cable.

❏ If the light source has reached the end of its service life, it must be replaced by a professional. For details, contact

your dealer.

User's Guide

Solving Problems

Related Information

& “Installing Y o ur Applications” on page 71

Using the ADF

If the ADF or ADF cover is open, close it and try scanning again.

Cannot Start Document Capture Pro (Windows) or Document

Capture (Mac OS)

❏ Make sure the following applications are installed:

❏ Document Capture Pro (Windows) or Document Capture (Mac OS)

❏ Epson Scan 2

❏ Epson Event Manager

If the applications are not installed, install them again.

❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2

instead.

❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document

Capture (Mac OS).

❏ Check the USB cable connection.

❏ Make sure the USB cable is securely connected to the scanner and the computer.

❏ Use the USB cable that came with the scanner.

❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when

connected to the computer through one or more USB hubs.

❏ Make sure the scanner is turned on.

❏ Wait until the status light stops ﬂashing indicating that the scanner is ready to scan.

❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the

scanner or source setting.

Related Information

& “Installing Y o ur Applications” on page 71

You Cannot Start EPSON Scan 2

Make sure the scanner is connected to your computer properly.

❏ Check the USB cable connection.

❏ Make sure the USB cable is securely connected to the scanner and the computer.

❏ Use the USB cable that came with the scanner.

❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when

connected to the computer through one or more USB hubs.

User's Guide

Solving Problems

❏ If you are using the scanner with the Network Interface Unit, make sure the network cable is securely

connected.

❏ Make sure the scanner is turned on.

❏ Wait until the status light stops ﬂashing indicating that the scanner is ready to scan.

❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the

scanner or source setting.

Related Information

& “Installing Y o ur Applications” on page 71

Paper Feeding Problems

The paper jams in the ADF

If paper jams inside the ADF, open the ADF and remove any paper from the document glass. en look to see if

paper is extending from either end of the feeder.

To clear the jammed paper, follow these steps.

Note:

Remove any pages remaining at either end of the ADF.

1. Turn oﬀ the product.

2. If the ADF is open, close it.

3. Open the ADF cover.

User's Guide

Solving Problems

4. While turning the dial, slowly remove the jammed paper.

5. If most of the paper has been ejected to the ADF input tray, remove the jammed paper while turning the dial.

c^Important:

Remove the paper carefully. If the paper is removed with too much force, the documents or the product could be

damaged.

6. Aﬅer you have removed the paper, close the ADF cover.

Note:

❏ If you load unsupported papers, the product may feed more than one sheet of paper at a time.

❏ You may need to clean the interior of the product.

User's Guide

Solving Problems

Multiple Originals Are Fed

If multiple originals are fed frequently, try the following.

❏ If you load unsupported originals, the scanner may feed multiple originals at a time.

❏ Clean the ADF.

❏ Reduce the number of originals being placed at a time.

Related Information

The Originals Get Dirty

Clean the inside of the scanner.

Related Information

Scanning Takes a Long Time

❏ When the resolution is high, scanning may take some time.

❏ Computers with USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB

2.0 port with the scanner, make sure it meets the system requirements.

❏ When using security soﬅware, exclude the TWAIN.log ﬁle from monitoring, or set the TWAIN.log as a read-

only ﬁle. For more information on your security soﬅware’s functions, see the help and so on supplied with the

soﬅware. e TWAIN.log ﬁle is saved in the following locations.

❏ Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:

C:\Users\(user name)\AppData\Local\Temp

❏ Windows XP:

C:\Documents and Settings\(user name)\Local Settings\Temp

Scanned Image Problems

Scan quality is unsatisfactory

Scan quality can be improved by changing the current settings or adjusting the scanned image.

User's Guide

Solving Problems

Straight Lines Appear when Scanning from ADF

❏ Clean the ADF.

Straight lines may appear in the image when trash or dirt gets into the ADF.

❏ Remove any trash or dirt that adheres to the original.

Related Information

Oﬀset Appears in the Background of Images

Images on the back of the original may appear in the scanned image.

❏ When scanning from the scanner glass, place black paper over the original.

❏ When Auto, Color, or Grayscale is selected as the Image Type:

❏ Check that Remove Background is selected in the Epson Scan 2 window. When you are using Document

Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings

screen.

Click the Advanced Settings tab > Remove Background.

❏ Check that Text Enhancement is selected.

Document Capture Pro (Windows): Click Scan Settings > Text Enhancement.

Epson Scan 2 (Mac OS): Click the Advanced Settings tab > Text Enhancement.

❏ When Black & White is selected as the Image Type:

Check that Text Enhancement is selected.

Document Capture Pro (Windows): Click Scan Settings > Text Enhancement.

Epson Scan 2 (Mac OS): Click the Advanced Settings tab > Text Enhancement.

Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a

lower level for Edge Enhancement or a higher level for Noise Reduction Level.

Scanned Image or Text is Blurred

You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image

quality.

❏ Change the resolution, and then scan again.

Set the appropriate resolution for the purpose of your scanned image.

User's Guide

Solving Problems

❏ Check that Text Enhancement is selected.

Document Capture Pro (Windows): Click Scan Settings > Text Enhancement.

Epson Scan 2 (Mac OS): Click the Advanced Settings tab > Text Enhancement.

❏ When Black & White is selected as the Image Type:

Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try

setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.

❏ If you are scanning in JPEG format, try changing the compression level.

Document Capture Pro (Windows): Click Option on the Save Settings screen, and then change the image

quality for JPEG.

Epson Scan 2 (Mac OS): Click Image Format > Options, and then change the Image Quality.

List of Recommended Resolutions to Suit Your Purpose

See the table and set the appropriate resolution for the purpose of your scanned image.

Purpose

Resolution (Reference)

Up to 200 dpi

Displaying on a screen

Sending by email

Using Optical Character Recognition (OCR)

Creating a text searchable PDF

200 to 300 dpi

Printing using a printer

Sending by fax

Character is not Recognized Correctly

Check the following to increase the recognition rate of OCR (Optical Character Recognition).

❏ Check that the original is placed straight.

❏ Use an original with clear text. Text recognition may decline for the following types of originals.

❏ Originals that have been copied a number of times

❏ Originals received by fax (at low resolutions)

❏ Originals on which the letter spacing or line spacing is too small

❏ Originals with ruled lines or underlining over the text

❏ Originals with hand-written text

❏ Originals with creases or wrinkles

❏ Paper type made of thermal paper such as receipts may deteriorate due to age or friction. Scan them as soon as

possible.

❏ When saving to Microsoﬅ® Oﬃce or Searchable PDF ﬁles, check that the correct languages are selected.

User's Guide

Solving Problems

Moiré Patterns (Web-Like Shadows) Appear

If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.

❏ Check that Descreening is selected in the Epson Scan 2 window. When you are using Document Capture Pro,

you can open the window by pressing the Detailed Settings button on the Scan Settings screen.

Click the Advanced Settings tab > Descreening.

❏ Change the resolution, and then scan again.

Cannot Scan the Correct Area on the Document Glass

❏ Make sure the original is placed correctly against the alignment marks.

❏ If the edge of the scanned image is missing, move the original about more than 3 mm (0.12 inch) away from the

horizontal and vertical edges of the document glass to avoid cropping.

Related Information

http://www.epson.eu/energy-consumption

The Edge of the Original is Not Scanned when Automatically

Detecting the Size of the Original

Depending on the original, the edge of the original may not scanned when automatically detecting the size of the

original.

User's Guide

Solving Problems

❏ Adjust Crop Margins for Size "Auto" in the Epson Scan 2 window. When you are using Document Capture

Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.

Click the Main Settings tab > Document Size > Settings. On the Document Size Settings screen, adjust Crop

Margins for Size "Auto".

❏ Depending on the original, the area of the original may not be detected correctly when using the Auto Detect

feature. Select the appropriate size of the original from the Document Size list.

Note:

If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. When you

are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings

screen.

Click the Main Settings tab > Document Size, and then select Customize.

Cannot Solve Problems in the Scanned Image

If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using

Epson Scan 2 Utility.

Note:

Epson Scan 2 Utility is an application that comes with Epson Scan 2.

1. Start Epson Scan 2 Utility.

❏ Windows 10/Windows Server 2019/Windows Server 2016

Click the start button, and then select EPSON > Epson Scan 2 Utility.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Enter the application name in the search charm, and then select the displayed icon.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan

2 Utility.

❏ Mac OS

Select Go > Applications > Epson Soﬅware > Epson Scan 2 Utility.

2. Select the Other tab.

3. Click Reset.

Note:

If initialization does not solve the problem, uninstall and re-install Epson Scan 2.

Uninstalling and Installing Applications

Uninstalling Your Applications

You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your

operating system. Log on to your computer as an administrator. Enter the administrator password if the computer

prompts you.

User's Guide

Solving Problems

Uninstalling Your Applications for Windows

1. Quit all running applications.

2. Disconnect the scanner from your computer.

3. Open the Control Panel:

❏ Windows 10/Windows Server 2019/Windows Server 2016

Click on the start button, and then select Windows System > Control Panel.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Select Desktop > Settings > Control Panel.

❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server

2003 R2/Windows Server 2003

Click the start button and select Control Panel.

4. Open Uninstall a program (or Add or Remove Programs):

❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server

2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008

Select Uninstall a program in Programs.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

Click Add or Remove Programs.

5. Select the application you want to uninstall.

6. Uninstall the applications:

❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server

2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008

Click Uninstall/Change or Uninstall.

❏ Windows XP/Windows Server 2003 R2/Windows Server 2003

Click Change/Remove or Remove.

Note:

If the User Account Control window is displayed, click Continue.

7. Follow the on-screen instructions.

Note:

A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my

computer now is selected, and then click Finish.

Uninstalling Your Applications for Mac OS

Note:

Make sure you installed EPSON Soﬅware Updater.

1. Download the Uninstaller using EPSON Soﬅware Updater.

Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the

application.

User's Guide

Solving Problems

2. Disconnect the scanner from your computer.

3. To uninstall the scanner driver, select System Preferences from the Apple menu > Printers & Scanners (or

Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.

4. Quit all running applications.

5. Select Go > Applications > Epson Soﬅware > Uninstaller.

6. Select the application you want to uninstall, and then click Uninstall.

c^Important:

e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and

you only want to delete some of the drivers, delete all of them ﬁrst, and then install the necessary scanner

drivers again.

Note:

If you cannot ﬁnd the application you want to uninstall in the application list, you cannot uninstall using the

Uninstaller. In this situation, select Go > Applications > Epson Soﬅware, select the application you want to uninstall,

and then drag it to the trash icon.

Installing Your Applications

Follow the steps below to install the necessary applications.

Note:

❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.

❏ When reinstalling applications, you need to uninstall them ﬁrst.

1. Quit all running applications.

2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily.

Note:

Do not connect the scanner and the computer until you are instructed to do so.

3. Install the application by following the instructions on the Website below.

http://epson.sn

Note:

For Windows, you can also use the soﬅware disc that came with the scanner.

User's Guide

Technical Speciﬁcations

General Scanner Speciﬁcations

Note:

Speciﬁcations are subject to change without notice.

Scanner type

Flatbed color

Photoelectric device

Eﬀective pixels

Light source

Color CCD line sensor

7,020×10,200 at 600 dpi

White LED

Scanning resolution

600 dpi (main scan)

600 dpi (sub scan)

50 to 9600 dpi (in 1 dpi increments) ^*

Output resolution

Document Size

Document glass:

297×432 mm (11.7×17 inches)

ADF

297×2,540 mm (11.7×100 inches)

ADF Paper input

ADF Paper output

ADF Paper capacity

Color Depth

Face-up loading

Face-down ejection

200 sheets of paper at 80 g/m2

16 bits per pixel per color internal

1 to 8 bits per pixel per color external

Interface

Hi-speed USB port

Note:

Optional optical resolution is the maximum scan resolution of the CCD elements, using the deﬁnition of ISO 14473. ISO

14473 deﬁnes optical resolution as the fundamental sampling rate of the scan sensor.

User's Guide

Technical Speciﬁcations

Dimensions and Weight Speciﬁcations

Dimensions *

DS-50000:

Width: 640 mm (25.1 inches)

Depth: 468 mm (18.4 inches)

Height: 156 mm (6.1 inches)

DS-60000/DS-70000:

Width: 640 mm (25.1 inches)

Depth: 522 mm (20.6 inches)

Height: 289 mm (11.4 inches)

Weight

DS-50000:

Approx. 14.8 kg (32.6 lb)

DS-60000/DS-70000:

Approx. 27.2 kg (60.0 lb)

Without protruding parts and the input tray.

Electrical Speciﬁcations

Scanner Electrical Speciﬁcations

Rated Input Voltage

Rated Input Current

Power Consumption

AC 100 to 240 V

1.2 A

DS-50000:

❏ Operating: Approx. 25.5 W

❏ Ready mode: Approx. 9.5 W

❏ Sleep mode: Approx. 1.5 W

❏ Power oﬀ: 0.3 W or below

DS-60000/DS-70000:

❏ Operating: Approx. 79 W

❏ Ready mode: Approx. 12.5 W

❏ Sleep mode: Approx. 1.5 W

❏ Power oﬀ: 0.3 W or below

Note:

For European users, see the following Website for details on power consumption.

User's Guide

Technical Speciﬁcations

Environmental Speciﬁcations

Temperature

When operating

When stored

5 to 35 °C (41 to 95 °F)

–25 to 60 °C (–13 to 140 °F)

10 to 80% (without condensation)

10 to 85% (without condensation)

Humidity

When operating

When stored

Operating conditions

Ordinary oﬃce or home conditions. Avoid operating the scanner in

direct sunlight, near a strong light source, or in extremely dusty

conditions.

System Requirements

Windows^*1

Windows 10 (32-bit, 64-bit)

Windows 8.1 (32-bit, 64-bit)

Windows 8 (32-bit, 64-bit)

Windows 7 (32-bit, 64-bit)

Windows Vista (32-bit, 64-bit)

Windows XP Professional x64 Edition Service Pack 2

Windows XP (32-bit) Service Pack 3

Windows Server 2019

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012

Windows Server 2008 R2

Windows Server 2008 (32-bit, 64-bit)

Windows Server 2003 R2 (32-bit, 64-bit)

Windows Server 2003 (32-bit, 64-bit) Service Pack 2

Mac OS^{*2 *3}

macOS Mojave

macOS High Sierra

macOS Sierra

OS X El Capitan

OS X Yosemite

OS X Mavericks

OS X Mountain Lion

Mac OS X v10.7.x

Mac OS X v10.6.8

*1 Document Capture Pro does not support Windows Vista/Windows XP, and Windows Server.

*2 Fast User Switching on Mac OS or later is not supported.

User's Guide

Technical Speciﬁcations

*3 The UNIX File System (UFS) for Mac OS is not supported.

User's Guide

Standards and Approvals

Standards and Approvals for European Models

Low Voltage Directive 2006/95/EC

EMC Directive 2004/108/EC

EN 60950-1

EN55032 Class B

EN55024

EN 61000-3-2

EN 61000-3-3

Standards and Approvals for Australian Model

EMC

AS/NZS CISPR22 Class B

User's Guide

Where to Get Help

Technical Support Web Site

If you need further help, visit the Epson support website shown below. Select your country or region and go to the

support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also

available from the site.

http://support.epson.net/

http://www.epson.eu/support (Europe)

If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services

for assistance.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting

information in your product manuals, contact Epson support services for assistance. If Epson support for your area

is not listed below, contact the dealer where you purchased your product.

Epson support will be able to help you much more quickly if you give them the following information:

❏ Product serial number

(e serial number label is usually on the back of the product.)

❏ Product model

❏ Product soﬅware version

(Click About, Version Info, or a similar button in the product soﬅware.)

❏ Brand and model of your computer

❏ Your computer operating system name and version

❏ Names and versions of the soﬅware applications you normally use with your product

Note:

Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to

breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for

backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own

backup data or take notes.

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

User's Guide

Where to Get Help

Help for Users in Taiwan

Contacts for information, support, and services are:

World Wide Web

http://www.epson.com.tw

Information on product speciﬁcations, drivers for download, and products enquiry are available.

Epson HelpDesk

Phone: +886-2-80242008

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Repair service center:

http://www.tekcare.com.tw/branchMap.page

TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,

we provide the following sources for obtaining information:

Internet URL

http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e

site provides a download area for drivers, Epson contact points, new product information and technical support (e-

mail).

Epson Helpdesk

Phone: 1300-361-054

Epson Helpdesk is provided as a ﬁnal backup to make sure our clients have access to advice. Operators on the

Helpdesk can aid you in installing, conﬁguring and operating your Epson product. Our Pre-sales Helpdesk staﬀ

can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many

types of queries are answered here.

We encourage you to have all the relevant information on hand when you ring. e more information you prepare,

the faster we can help solve the problem. is information includes your Epson product manuals, type of

computer, operating system, application programs, and any information you feel is required.

Transportation of Product

Epson recommends retaining product packaging for future transportation.

User's Guide

Where to Get Help

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web

http://www.epson.com.sg

Information on product speciﬁcations, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,

and Technical Support via e-mail are available.

Epson HelpDesk

Toll Free: 800-120-5564

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problem troubleshooting

❏ Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.th

Information on product speciﬁcations, drivers for download, Frequently Asked Questions (FAQ), and e-mail are

available.

Epson Call Centre

Phone: 66-2685-9899

Email: [email protected]

Our Call Centre team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:

Epson Service Center

65 Truong Dinh Street, District 1, Ho Chi Minh City, Vietnam.

Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234

29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam

User's Guide

Where to Get Help

Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web

http://www.epson.co.id

❏ Information on product speciﬁcations, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

Phone: +62-1500-766

Fax: +62-21-808-66-799

Our Hotline team can help you with the following over the phone or fax:

❏ Sales enquiries and product information

❏ Technical support

Epson Service Center

Province

Company Name

Address

Phone

E-mail

JAKARTA

Epson Sales and

Service Jakarta

(SUDIRMAN)

Wisma Keiai Lt. 1 Jl. Jenderal

Sudirman Kav. 3 Jakarta Pusat - DKI

JAKARTA 10220

021-5724335

SERPONG

SEMARANG

JAKARTA

Epson Sales and

Service Serpong

Ruko Melati Mas Square Blok A2

No.17 Serpong-Banten

082120090084 / 082120090085

Epson Sales and

Service Semarang

Komplek Ruko Metro Plaza Block

C20 Jl. MT Haryono No. 970

Semarang -JAWA TENGAH

024 8313807 / 024 8417935

Epson Sales and

Service Jakarta

(MANGGA DUA)

Ruko Mall Mangga Dua No. 48 Jl.

Arteri Mangga Dua, Jakarta Utara -

DKI JAKARTA

021 623 01104

BANDUNG

MAKASSAR

Epson Sales and

Service Bandung

Jl. Cihampelas No. 48 A Bandung

Jawa Barat 40116

022 420 7033

Epson Sales and

Service Makassar

Jl. Cendrawasih NO. 3A, kunjung

mae, mariso, MAKASSAR - SULSEL

90125

0411- 8911071

User's Guide

Where to Get Help

Province

Company Name

Address

Phone

E-mail

MEDAN

Epson Service

Center Medan

Jl. Bambu 2 Komplek Graha Niaga

Nomor A-4, Medan - SUMUT

061- 42066090 / 42066091

PALEMBANG

PEKANBARU

Epson Service

Center Palembang

Jl. H.M Rasyid Nawawi No. 249

Kelurahan 9 Ilir Palembang

Sumatera Selatan

0711 311 330

Epson Service

Center PekanBaru

Jl. Tuanku Tambusai No. 459 A Kel.

Tangkerang barat Kec Marpoyan

damai Pekanbaru - Riau 28282

0761- 8524695

PONTIANAK

Epson Service

Center Pontianak

Komp. A yani Sentra Bisnis G33, Jl.

Ahmad Yani - Pontianak

Kalimantan Barat

0561- 735507 / 767049

pontianak-technical@epson-

indonesia.co.id

SAMARINDA

SURABAYA

YOGYAKARTA

JEMBER

Epson Service

Center Samarinda

Jl. KH. Wahid Hasyim (M. Yamin)

Kelurahan Sempaja Selatan

Kecamatan Samarinda UTARA -

SAMARINDA - KALTIM

0541 7272 904

Epson Sales &

Service Surabaya

(barat)

Jl. Haji Abdul Wahab Saimin, Ruko

Villa Bukit Mas RM-11, Kec. Dukuh

Pakis, Surabaya - 60225

031- 5120994

Epson Service

Center Yogyakarta

YAP Square, Block A No. 6 Jl. C

Simanjutak Yogyakarta - DIY

0274 581 065

Epson Service

Center Jember

JL. Panglima Besar Sudirman Ruko

no.1D Jember-Jawa Timur (Depan

Balai Penelitian & Pengolahan

Kakao)

0331- 488373 / 486468

MANADO

EPSON SALES AND

SERVICE Manado

Jl. Piere Tendean Blok D No 4

Kawasan Mega Mas Boulevard -

Manado 95111

0431- 8805896

MND-TECHNICAL@EPSON-

INDONESIA.CO.ID

CIREBON

EPSON SERVICE

CENTER Cirebon

Jl. Tuparev No. 04 ( Depan Hotel

Apita ) Cirebon, JAWA BARAT

0231– 8800846

CIKARANG

EPSON SALES AND

SERVICE CIKARANG

Ruko Metro Boulevard B1

Jababeka cikarang - Jawa Barat,

021- 89844301 / 29082424

MADIUN

EPSON SERVICE

CENTER MADIUN

Jl. Diponegoro No.56, MADIUN -

JAWA TIMUR

0351- 4770248

User's Guide

Where to Get Help

Province

Company Name

Address

Phone

E-mail

PURWOKERTO

EPSON SALES AND

SERVICE Purwokerto

Jl. Jendral Sudirman No. 4 Kranji

Purwokerto - JAWA TENGAH

0281- 6512213

BOGOR

SERANG

PALU

EPSON SALES AND

SERVICE Bogor

Jl.Pajajaran No 15B Kel Bantarjati

Kec Bogor Utara - JAWA BARAT

16153

0251- 8310026

EPSON SERVICE

CENTER Serang

Jl. Ahmad Yani No.45C, SERANG -

BANTEN

0254- 7912503

EPSON SALES AND

SERVICE Palu

Jl. Juanda No. 58, Palu - Sulteng

0451- 4012 881

BANJARMASI

EPSON SERVICE

CENTER

Jl. Gatot Soebroto NO. 153

BANJARMASIN - KALSEL 70235

0511- 6744135 (TEKNISI) /

3266321(ADMIN)

BANJARMASIN

DENPASAR

JAKARTA

EPSON SALES AND

SERVICE Denpasar

JL. MAHENDRADATA NO. 18,

DENPASAR - BALI

0361- 3446699 / 9348428

EPSON SALES AND

SERVICE CILANDAK

CIBIS Business Park Tower 9 LT.

MEZZANINE, Jalan TB Simatupang

No.2, Jakarta Selatan - DKI

JAKARTA 12560

021- 80866777

SURABAYA

AMBON

EPSON SALES AND

SERVICE SURABAYA

(GUBENG)

JL. RAYA GUBENG NO. 62,

SURABAYA - JAWA TIMUR

031- 99444940 / 99446299 / 99446377