Aspire 3000/5000 Series
User's Guide
iii
First things first
We would like to thank you for making the Aspire series of notebook
computers your choice for your mobile computing needs.
Your guides
To help you use your Aspire, we have designed a set of guides:
First off, the Just for starters... poster helps you get started with
setting up your computer.
The printed User's Guide introduces you to the basic features and
functions of your new computer. For more on how your computer
can help you to be more productive, please refer to the
AcerSystem User's Guide. This guide contains detailed
information on such subjects as system utilities, data recovery,
expansion options, and troubleshooting. In addition it contains
warranty information and the general regulations and safety
notices for your notebook. It is available in Portable Document
Format (PDF) and comes preloaded on your notebook. Follow
these steps to access it:
1
2
Click on Start, All Programs, AcerSystem.
Click on AcerSystem User's Guide.
Note: Viewing the file requires Adobe Acrobat Reader. If Adobe
Acrobat Reader is not installed on your computer, clicking on
AcerSystem User's Guide will run the Acrobat Reader setup
program first. Follow the instructions on the screen to complete
the installation. For instructions on how to use Adobe Acrobat
Reader, access the Help and Support menu.
Basic care and tips for using your computer
Turning your computer on and off
To turn on the computer, simply press and release the power button below the
of the power button.
To turn the power off, do any of the following:
•
Use the Windows shutdown command
Click on Start, Turn Off Computer; then click on Turn Off.
Use the power button
•
iv
Note: You can also use the power button to perform power
AcerSystem User's Guide.
•
Use the customized functions for power management
You can also shut down the computer by closing the display cover, or by
of the AcerSystem User's Guide.
Note: If you cannot power off the computer normally, press and
hold the power button for more than four seconds to shut down
the computer. If you turn off the computer and want to turn it on
again, wait at least two seconds before powering up.
Taking care of your computer
Your computer will serve you well if you take care of it.
•
Do not expose the computer to direct sunlight. Do not place it near sources
of heat, such as a radiator.
•
Do not expose the computer to temperatures below 0 ºC (32 ºF) or above
50 ºC (122 ºF).
•
•
•
•
•
•
•
•
Do not subject the computer to magnetic fields.
Do not expose the computer to rain or moisture.
Do not spill water or any liquid on the computer.
Do not subject the computer to heavy shock or vibration.
Do not expose the computer to dust and dirt.
Never place objects on top of the computer.
Do not slam the computer display when you close it.
Never place the computer on uneven surfaces.
Taking care of your AC adaptor
Here are some ways to take care of your AC adaptor:
•
•
Do not connect the adaptor to any other device.
Do not step on the power cord or place heavy objects on top of it.
Carefully route the power cord and any cables away from foot traffic.
•
•
When unplugging the power cord, do not pull on the cord itself but pull
on the plug.
The total ampere ratings of the equipment plugged in should not exceed
the ampere rating of the cord if you are using an extension cord. Also, the
total current rating of all equipment plugged into a single wall outlet
should not exceed the fuse rating.
v
Taking care of your battery pack
Here are some ways to take care of your battery pack:
•
Use only batteries of the same kind as replacements. Turn the power off
before removing or replacing batteries.
•
•
Do not tamper with batteries. Keep them away from children.
Dispose of used batteries according to local regulations. Recycle if at
all possible.
Cleaning and servicing
When cleaning the computer, follow these steps:
1
2
3
Power off the computer and remove the battery pack.
Disconnect the AC adaptor.
Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If either of the following occurs:
•
•
the computer has been dropped or the body has been damaged.
the computer does not operate normally.
Caution
Changes or modifications not expressly approved by the manufacturer could
void the user's authority, which is granted by the Federal Communications
Commission, to operate this computer.
Operation conditions
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Users are requested to follow the RF safety instructions on wireless option
devices that are included in the user's manual of each RF option device.
An improper installation or unauthorized use may cause harmful interference
to radio communications. Also any tampering of the internal antenna will void
the FCC certification and your warranty.
To prevent radio interference to the licensed service, this device is intended to
be operated indoors and installation outdoors is subject to licensing.
For more information about our products, services, and support information,
6
1
An Aspire tour
After setting up your computer as illustrated in the Just for Starters... poster, let
us show you around your new Aspire computer.
Front view
#
1
Item
Description
Display screen
Also called Liquid-Crystal Display (LCD), displays computer
output.
2
3
4
Microphone
Keyboard
Palmrest
Internal microphone for sound recording.
For entering data into your computer.
Comfortable support area for your hands when you use the
computer.
2
#
Item
Description
5
Click buttons
The left and right buttons function like the left and right mouse
(Left, center and buttons; the center button serves as a 4-way scroll button.
right)
6
7
8
9
Touchpad
Touch-sensitive pointing device which functions like a computer
mouse.
Status indicators Light-Emitting Diodes (LEDs) that turn on and off to show the
status of the computer’s functions and components.
Launch keys
Buttons for launching frequently used programs. See “Launch
keys” on page 14 for more details.
Power button
Turns the computer on and off.
Closed front view
#
1
Item
Description
Speakers
Left and right speakers deliver stereo audio
output.
2
3
Power indicator
Battery indicator
Lights up when the computer is on.
Lights up when the battery is being charged.
4
5
Bluetooth communication
button/indicator (for
selected models)
Press to enable/disable the Bluetooth
function. Indicates the status of Bluetooth
communication (optional).
Wireless communication
button/indicator
Press to enable/disable the wireless function.
Indicates the status of wireless LAN
communication (optional).
6
7
Line-in jack
Mic-in jack
Accepts audio line-in devices (e.g., audio CD
player, stereo walkman).
Accepts inputs from external microphones.
3
#
8
Item
Description
Speaker/Line-Out/
Headphone jack
Connects to audio line-out devices
(e.g., speakers, headphones).
9
USB 2.0 port
Connects to Universal Serial Bus (USB) 2.0
devices (e.g., USB mouse, USB camera).
Left view
#
1
Item
Description
Optical drive
Internal optical drive; accepts CDs or DVDs depending
on the optical drive type.
2
3
LED indicator
Lights up when the optical drive is active.
Emergency eject hole
Ejects the optical drive tray when the computer is
turned off
4
Optical drive eject button Ejects the optical drive tray from the drive.
Right view
#
1
Item
Description
PC Card slot
eject button
Ejects the PC Card from the slot.
2
PC Card slot
Accepts one Type II CardBus PC Card.
4
#
Item
Description
3
Two USB 2.0
ports
Connect to Universal Serial Bus (USB) 2.0 devices
(e.g., USB mouse, USB camera).
4
Network jack
Connects to an Ethernet 10/100 based network.
5
6
Modem jack
Connects to a phone line.
Ventilation slots
Enable the computer to stay cool, even after
prolonged use.
Rear view
#
1
Item
Description
Power jack
Connects to an AC adaptor.
2
3
External display port
Security keylock
Connects to a display device (e.g., external
monitor, LCD projector).
Connects to a Kensington-compatible computer
security lock.
5
Base view
#
1
2
Item
Description
Hard disk bay
Houses the computer's hard disk (secured by a screw).
Releases the battery for removal.
Battery release
latch
3
4
5
Battery bay
Battery lock
Cooling fan
Houses the computer's battery pack.
Locks the battery in place.
Helps keep the computer cool.
Note: Do not cover or obstruct the opening of the fan.
6
Memory
compartment
Houses the computer's main memory.
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Specifications
Operating system
®
®
Microsoft Windows XP Home Edition (Service Pack 2)
®
®
Microsoft Windows XP Professional (Service Pack 2)
Platform
Mobile AMD Turion 64 processor ML-28/ML-30 or higher
Mobile AMD Sempron processor 2600+ to 3000+ or higher
System memory
256 or 512 MB of DDR333 memory, upgradeable to 2 GB using
two soDIMM modules
Display and
graphics
15" XGA color TFT LCD with 1024 x 768 pixel resolution
15.4" WXGA color TFT LCD with 1280 x 800 pixel resolution
15.4" WXGA Acer CrystalBrite color TFT LCD with 1280 x 800 pixel
resolution
16.7 million colors
SiS M760GX integrated 3D graphics, with up to 128 MB of video
memory
®
®
supporting Microsoft DirectX 8.0
Dual independent display support
MPEG-2/DVD hardware-assisted capability
Storage
subsystem
40/60/80 GB ATA/100 hard disk drive
Optical drive options:
•
•
DVD-Dual
DVD/CD-RW combo
364 (W) x 279 (D) x 33.9/38.9 (H) mm
(14.3 x 11 x 1.3/1.5 inches)
Dimensions and
weight
2.76 kg (6.08 lbs.) for 15" XGA LCD model
2.8 kg (6.17 lbs.) for 15.4" WXGA LCD model
Power subsystem
Input devices
ACPI 1.0b power management standard: supports standby and
hibernation power-saving modes
29 W Li-ion battery pack
2.5-hour rapid charge, 3.5-hour charge-in-use
3-pin 65 W AC adaptor
88-/89-key keyboard
inverted "T" cursor layout; 2.5 mm (minimum) key travel
Touchpad with 4-way integrated scroll button
®
12 function keys; four cursor keys; two Windows keys; hotkey
controls; embedded numeric keypad; international language sup-
port
Four easy-launch buttons: Internet browser, email with LED,
Empowering Key, and one user-programmable button
®
Two front-panel buttons: wireless LED-button and Bluetooth
LED-button
Audio
Audio system with two built-in speakers
™
Sound Blaster Pro and MS-Sound compatible
Built-in microphone
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Communication
Modem: 56K ITU V.92 modem with PTT approval; Wake-on-Ring
ready
LAN: 10/100 Mbps Fast Ethernet; Wake-on-LAN ready
Wireless LAN (optional): integrated miniPCI 802.11b/g Wi-Fi CERTI-
™
FIED solution
Acer SignalUp wireless technology support
®
Wireless PAN (optional): integrated Bluetooth
I/O interface
Three USB 2.0 ports
Ethernet (RJ-45) port
Modem (RJ-11) port
External display (VGA) port
Microphone/line-in jack
Headphones/speaker/line-out port
Type II PC Card slot
DC-in jack for AC adaptor
Security
Kensington lock slot
BIOS user and supervisor passwords
Software
Acer Launch Manager
Acer eManager (eSetting/ePresentation/eRecovery)
Acer Arcade
Acer GridVista (for selected model only)
Acer System Recovery CD
™
Norton AntiVirus
®
®
Adobe Reader
™
NTI CD-Maker
Options and
accessories
256 or 512 MB and 1 GB soDIMM memory
Li-ion battery pack
65 W AC adaptor
System
compliance
Mobile PC 2001
ACPI 1.0b
DMI 2.0
®
Wi-Fi
Warranty
One-year International Travelers Warranty (ITW)
Note: The specifications listed above are for reference only. The
exact configuration of your PC depends on the model purchased.
8
9
Indicators
The computer has three easy-to-read status indicators on the upper-right above
the keyboard, and four on the front panel.
The power, battery, and wireless communication status indicators are visible
even when the LCD display is closed.
Icon
Function
Description
Caps Lock
Lights up when Caps Lock is activated.
Num Lock
Lights up when Num Lock is activated.
Media activity
Bluetooth
Indicates when the hard disk or optical
drive is active.
Indicates the status of Bluetooth
communication.
Wireless LAN
Power
Indicates the status of wireless LAN
communication.
Lights up when the computer is on.
Battery
Lights up when the battery is being
charged.
1. Charging: the light shows amber when the battery is charging.
2. Fully charged: light shows green when in AC mode.
10
Launch keys
Located at the upper-right, above the keyboard are four buttons.
These buttons are called launch keys. They are: mail, Web browser, Acer
Empowering Key "
," and one user-programmable button.
The mail and Web buttons are pre-set to email and Internet programs, but can
be reset by users. To set the Web browser, mail and programmable keys, run the
Launch key
Default application
P
User-programmable
Acer eManager (user-programmable)
Web browser
Mail
Internet browser (user-programmable)
Email application (user-programmable)
11
Touchpad
The built-in touchpad is a pointing device that senses movement on its surface.
This means the cursor responds as you move your finger across the surface of
the touchpad. The central location on the palmrest provides optimum comfort
and support.
Touchpad basics
The following items show you how to use the touchpad:
•
•
Move your finger across the touchpad (2) to move the cursor.
Press the left (1) and right (4) buttons located beneath the touchpad to
perform selection and execution functions. These two buttons are similar
to the left and right buttons on a mouse. Tapping on the touchpad is the
same as clicking the left button.
•
Use the 4-way scroll (3) button to scroll up or down and move left
or right a page. This button mimics your cursor pressing on the
right scroll bar of Windows applications.
12
Right
button (4)
Center
button (3)
Function Left button (1)
Main touchpad (2)
Execute
Quickly click
twice.
Tap twice (at the same
speed as double-clicking
a mouse button).
Select
Drag
Click once.
Tap once.
Click and hold,
then use
finger on the
touchpad to
drag the
Tap twice (at the same
speed as double-clicking
a mouse button); rest
your finger on the
touchpad on the second
tap and drag the cursor.
cursor.
Access
context
menu
Click once.
Scroll
Click and
hold to move
up/down/
left/right.
Note: Keep your fingers dry and clean when using the touchpad.
Also keep the touchpad dry and clean. The touchpad is sensitive to
finger movement, hence, the lighter the touch, the better the
response. Tapping harder will not increase the touchpad's
responsiveness.
13
Using the keyboard
The keyboard has full-sized keys and an embedded keypad, separate cursor
keys, two Windows keys and twelve function keys.
Lock keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off.
Lock key
Description
Caps Lock
When Caps Lock is on, all alphabetic characters typed are
in uppercase.
Num Lock <Fn> When Num Lock is on, the embedded keypad is in numeric
+ <F11>
mode. The keys function as a calculator (complete with the
arithmetic operators +, -, *, and /). Use this mode when you
need to do a lot of numeric data entry. A better solution
would be to connect an external keypad.
Scroll Lock
<Fn> + <F12>
When Scroll Lock is on, the screen moves one line up or down
when you press the up or down arrow keys respectively. Scroll
Lock does not work with some applications.
The embedded numeric keypad functions like a desktop numeric keypad. It is
indicated by small characters located on the upper right corner of the keycaps.
14
To simplify the keyboard legend, cursor-control key symbols are not printed on
the keys.
Desired access
Num Lock on
Num Lock off
Number keys on
embedded keypad
Type numbers in a normal
manner.
Cursor-control keys on Hold <Shift> while using
Hold <Fn> while using
cursor-control keys.
embedded keypad
cursor-control keys.
Main keyboard keys
Hold <Fn> while typing
Type the letters in a
letters on embedded keypad. normal manner.
Windows keys
The keyboard has two keys that perform Windows-specific functions.
Key
Description
Windows
key
Pressed alone, this key has the same effect as clicking on
the Windows Start button; it launches the Start menu. It
can also be used with other keys to provide a variety of
functions:
<
<
<
<
<
<
> + <Tab> Activates the next Taskbar button.
> + <E> Opens the My Computer window.
> + <F1> Opens Help and Support.
> + <F>
Opens the Find: All Files dialog box.
> + <R> Opens the Run dialog box.
> + <M> Minimizes all windows.
<Shift> + <
(< > + <M>) action
Application This key has the same effect as clicking the right mouse
key button; it opens the application's context menu.
> + <M> Undoes the minimize all windows
Hot keys
The computer employs hot keys or key combinations to access most of the
computer's controls like screen brightness, volume output and the BIOS utility.
15
To activate hot keys, press and hold the <Fn> key before pressing the other key
in the hot key combination.
Hot key Icon
Function
Description
<Fn> +
<F1>
Hot key help Displays help on hot keys.
<Fn> +
<F2>
Acer eSetting Launches Acer eSetting in Acer eManager. See
<Fn> +
<F3>
Acer Power
Management
Launches Power Management options.
Puts the computer in Sleep mode.
<Fn> +
<F4>
Sleep
<Fn> +
<F5>
Display
toggle
Switches display output between the display
screen, external monitor (if connected) and
both.
<Fn> +
<F6>
Screen blank Turns the display screen backlight off to save
power. Press any key to return.
<Fn> +
<F7>
Touchpad
toggle
Turns the internal touchpad on and off.
Turns the speakers on and off.
Increases the sound volume.
<Fn> +
<F8>
Speaker
toggle
<Fn> +
Volume up
<↑>
<Fn> +
<↓>
Volume down Decreases the sound volume.
Brightness up Increases the screen brightness.
<Fn> +
<→>
16
Hot key Icon
<Fn> +
Function
Description
Brightness
down
Decreases the screen brightness.
<
←>
Special keys
You can locate the Euro symbol at the upper-center and/or bottom-right of
your keyboard. To type:
The Euro symbol
1
2
Open a text editor or word processor.
Either directly press the <Euro> key at the bottom-right of the keyboard,
or hold <Alt Gr> and then press the <5> key at the upper-center of the
keyboard.
Note: Some fonts and software do not support the Euro symbol.
more information.
The US dollar sign
1
2
Open a text editor or word processor.
Either directly press the <Dollar> key at the bottom-right of the keyboard,
or hold <Shift> and then press the <4> key at the upper-center of the
keyboard.
Note: This function varies according to the language settings.
17
Ejecting the optical (CD or DVD)
drive tray
To eject the optical drive tray when the computer is turned on, press the drive
eject button.
When the power is off, you can eject the drive tray by using the emergency
eject hole.
Using a computer security lock
A security keylock notch, located on the left hand side of the computer, lets you
connect a Kensington-compatible computer security lock.
Wrap the computer security lock cable around an immovable object such as a
table or handle of a locked drawer. Insert the lock into the notch and turn the
key to secure the lock. Some keyless models are also available.
18
Audio
The computer comes with 16-bit high-fidelity AC'97 stereo audio, and dual
stereo speakers.
Adjusting the volume
Adjusting the volume on the computer is as easy as pressing some buttons. See
"Hot keys" on page 14 for more information on adjusting the speaker volume.
19
Using the system utilities
Acer eManager
The innovative Acer eManager software is designed for easy access to
frequently used functions. Press "
," to launch the Acer eManager user
interface, featuring three main settings: Acer eSettings, Acer ePresentation and
Acer eRecovery .
To set the "
Acer ePresentation
simplifies resolution settings when connecting to a projector.
Acer eRecovery
creates backups and recovers system configurations reliably.
Acer eSettings
makes managing system settings and security easy.
For more information, open Acer eManager, click on the
appropriate application and select the Help function.
20
Acer GridVista (dual-display compatible)
Note: This feature is only available on certain models.
To enable the dual monitor feature of your notebook, first ensure the second
monitor is connected, then, select Start, Control Panel, Display and click on
Settings. Select the secondary monitor (2) icon in the display box and then click
the check box Extend my windows desktop onto this monitor. Finally, Apply the
new settings and click OK to complete the process.
Acer GridVista is a handy utility that offers four pre-defined display settings so
you can view multiple windows on the same screen. To access this function,
please go to Start, All Programs and click on Acer GridVista. You may choose
any one of the four display settings indicated below:
Double (Vertical), Triple (Major at left), Triple (Major at right), or Quad
Acer Gridvista is dual-display compatible, allowing two displays to be
partitioned independently.
Acer GridVista is simple to set up:
1
Run Acer GridVista and select your preferred screen configuration for each
display from the taskbar.
2
Drag and drop each window into the appropriate grid.
21
3
Enjoy the convenience of a well-organized desktop.
Note: Please ensure the resolution setting of your second monitor
is set to the manufacturer's recommended value.
23
Frequently asked questions
The following is a list of possible situations that may arise during the use of
your computer. Easy answers and solutions are provided for each one.
I pressed the power button and opened the display, but the
computer does not start or boot-up.
Look at the power indicator:
•
If it is not lit, no power is being supplied to the computer. Check the
following:
•
If you are using on the battery, it may be low and unable to power
the computer. Connect the AC adaptor to recharge the battery pack.
•
Make sure that the AC adaptor is properly plugged into the computer
and to the power outlet.
•
If it is lit, check the following:
•
Is a non-bootable (non-system) disk in the external USB floppy drive?
Remove or replace it with a system disk and press <Ctrl> + <Alt> +
<Del> to restart the system.
Nothing appears on the screen.
The computer's power management system automatically blanks the screen to
save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might be the
cause:
•
•
•
The brightness level might be too low. Press <Fn> + <→> (increase) to
adjust the brightness level.
The display device might be set to an external monitor. Press the display
toggle hot key <Fn> + <F5> to toggle the display back to the computer.
If the Sleep indicator is lit, the computer is in Sleep mode. Press and release
the power button to resume.
Image is not full-screen.
Each computer display has a different native resolution depending on the
screen. If you set the resolution lower than this native resoution, the screen
expands to fill the computer display. Right-click on your Windows desktop and
select Properties to bring up the "Display Properties" dialog box. Then click on
the Settings tab to make sure that the resolution is set to the appropriate
resolution. Resolutions lower than the specified resolution are not full-screen
on the computer or on an external monitor.
24
No audio is heard from the computer.
Check the following:
•
•
•
The volume may be muted. In Windows, look at the volume control
(speaker) icon on the taskbar. If it is crossed-out, click on the icon and
deselect the Mute option.
The volume level may be too low. In Windows, look at the volume control
icon on the taskbar. You can also use the volume control buttons to adjust
If headphones, earphones or external speakers are connected to the line-
out port on the computer, the internal speakers automatically turn off.
I want to eject the optical drive tray without turning on the
power. I cannot eject the optical drive tray.
There is a mechanical eject hole on the optical drive. Simply insert the tip of a
pen or paperclip and push to eject the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB 2.0 port on the computer. If it
works, contact your dealer or an authorized service center as the internal
keyboard cable may be loose.
The infrared port does not work.
Check the following:
•
•
•
Make sure that the infrared ports of the two devices are facing each other
(+/- 15 degrees) a maximum of 1 meter apart.
Make sure there is a clear path between the two infrared ports. Nothing
should be blocking the ports.
Make sure you have the appropriate software running on both devices (for
file transfers) or you have the appropriate drivers (for printing to an
infrared printer).
•
•
During the POST, press <F2> to access the BIOS utility and verify that the
infrared port is enabled.
Make sure both devices are IrDA-compliant.
The printer does not work.
Check the following:
•
Make sure that the printer is connected to a power outlet and that it is
turned on.
25
•
Make sure that the printer cable is connected securely to the computer's
parallel port or a USB port and the corresponding port on the printer.
I want to set up my location to use the internal modem.
To properly use your communication software (e.g. HyperTerminal), you need
to set up your location:
1
2
3
Click on Start, Settings, Control Panel.
Double-click on Modems.
Click on Dialing Properties and begin setting up your location.
Refer to the Windows manual.
Note: Please note, on first booting your notebook, that you can
skip the Internet Connection setup, as it is not necessary to
complete the installation of your Operating System. After the
Operating System is setup, you can proceed with the Internet
Connection setup.
I want to restore my computer to its original settings without
recovery CDs.
Note: If your system is the multilingual version, the operating
system and language you choose when you first turn on the
system will be the only option for future recovery operations.
This recovery process helps you restore the C: drive with the original software
content that is installed when you purchase your notebook. Follow the steps
below to rebuild your C: drive. (Your C: drive will be reformatted and all data
will be erased.) It is important to back up all data files before you use this
option.
Before performing a restore operation, please check the BIOS settings.
1
2
3
Check to see if Acer disk-to-disk recovery is enabled or not.
Make sure the D2D Recovery setting in Main is Enabled.
Exit the BIOS setup utility and save changes. The system
will reboot.
Note: To activate the BIOS setup utility, press <F2> during POST.
Restart the system.
1
26
2
3
While the Acer logo is showing, press <Alt> + <F10> at the same time to
enter the recovery process.
Refer to the on-screen instructions to perform system recovery.
Important: This feature occupies 2 to 3 GB in a hidden partition on
your hard drive.
27
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW) that
gives you security and peace of mind when traveling. Our worldwide network
of service centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all you need
to know about the ITW program. A list of available, authorized service centers is
in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive
the benefits from our support centers. Place your proof-of-purchase in the flap
located inside the front cover of the ITW passport.
If the country you are traveling in does not have an Acer-authorized ITW service
site, you can still get in contact with our offices worldwide. Please consult
Before you call
Please have the following information available when you call Acer for online
service, and please be at your computer when you call. With your support, we
can reduce the amount of time a call takes and help solve your problems
efficiently.
If there are error messages or beeps reported by your computer, write them
down as they appear on the screen (or the number and sequence in the case of
beeps).
You are required to provide the following information:
Name: _____________________________________________
Address: ___________________________________________
Telephone number: _________________________________
Machine and model type: ____________________________
Serial number: ______________________________________
Date of purchase: ___________________________________
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