Xerox Workcentre Xk35c User Manual

WorkCentre XK35c/25c  
User Guide  
Part No 602P41500  
Version 2  
Table of Contents  
Preface  
v
Safety Notes.......................................................................................... v  
Helpful Hints..........................................................................................ix  
Care of Your WorkCentre ......................................................................ix  
Maintenance...........................................................................................ix  
WorkCentre Location .............................................................................ix  
Supplies ...............................................................................................xi  
Supplies .................................................................................................xi  
System Requirements .........................................................................xiv  
1. Getting Started  
1
Components.......................................................................................... 3  
Control Locations................................................................................... 4  
Control Panel......................................................................................... 6  
Setup..................................................................................................... 9  
Installing & Aligning Ink Cartridges ...................................................... 12  
Using the Automatic Paper Feeder (APF)............................................ 15  
Loading Paper.......................................................................................15  
Loading Envelopes ...............................................................................16  
Using the Paper Tray.......................................................................... 17  
Using the Menu Button........................................................................ 18  
Changing Ink Cartridges .......................................................................18  
Aligning Ink Cartridges..........................................................................18  
Setting Paper Size Using the Control Panel.........................................19  
Testing the Print Nozzles......................................................................19  
Paper Guidelines................................................................................. 20  
Paper Selection.....................................................................................21  
Guidelines for Special Paper and other Media .....................................22  
Transparencies and glossy photo paper...............................................22  
Installing Software ............................................................................... 23  
Overview of WorkCentre Software .......................................................23  
General Installation...............................................................................25  
Xerox XKSeries User Guide  
i
Uninstalling Software........................................................................... 26  
Windows® 3.1x......................................................................................26  
Windows® 95/98, or Windows® NT .......................................................26  
2. Printing  
25  
Printing a Document From an Application............................................ 26  
Printer Settings.................................................................................... 27  
Windows 95/98 and 3.1x Printer Settings.............................................28  
Windows NT 4.0 Printer Settings..........................................................28  
Printer Properties Tabs.........................................................................29  
Printer Properties Buttons & Icons........................................................29  
3. Scanning  
31  
Scanning ............................................................................................. 32  
Starting the Scan Process ................................................................... 32  
Scanner Tab Menus ............................................................................ 34  
Tab Menu Image Window.....................................................................34  
Using the Tab Menus............................................................................34  
4. Copying  
35  
Features.............................................................................................. 36  
Making a single Copy .......................................................................... 37  
Using the Copy Menu Features ........................................................... 38  
Adjusting Resolution .............................................................................38  
Adjusting Contrast or Color Intensity ....................................................38  
Selecting Media Type ...........................................................................39  
Setting Special Copy Features .............................................................39  
Enlarging or Reducing the Image .........................................................40  
Choosing Colour or B&W Mode............................................................40  
Using the Menu Button .........................................................................41  
Changing the Number of Copies ..........................................................41  
5. Maintenance  
43  
Managing the Ink Cartridges................................................................ 44  
Tips for your ink cartridges....................................................................44  
Clean Print Head Procedure.................................................................44  
Wiping the Ink Cartridge Nozzles and Contacts ...................................47  
Cleaning the Cartridge Carrier Contacts...............................................48  
Replacing the Ink Cartridge ..................................................................49  
Cartridge Alignment ..............................................................................51  
The Xerox WorkCentre Control Program............................................. 54  
Starting the Xerox WorkCentre Control Program .................................54  
Xerox WorkCentre Control Program Tab Menus..................................55  
ii  
Table of Contents  
Cleaning the Scanning Glass .............................................................. 56  
6. Troubleshooting 57  
Clearing Jams ..................................................................................... 58  
Paper Jams While the WorkCentre is Printing......................................58  
Tips for Avoiding Paper Jams...............................................................59  
Display Error Codes ............................................................................ 60  
Printer Problems.................................................................................. 61  
Print Quality Problems......................................................................... 64  
Paper Feeding Problems..................................................................... 69  
Scanning Problems ............................................................................ 71  
Diagnostic Display on the Control Panel.............................................. 73  
General Tips........................................................................................ 74  
Installation.............................................................................................74  
Performance .........................................................................................74  
Customization .......................................................................................74  
Status Message Codes on the Control Panel ...................................... 75  
Appendix  
75  
Machine Specifications........................................................................ 75  
Scanner ................................................................................................75  
Printer....................................................................................................76  
Copier....................................................................................................77  
General Specifications..........................................................................78  
Media Specifications............................................................................ 79  
Sizes .....................................................................................................79  
Feeding by Media Type ........................................................................80  
Certifications........................................................................................ 82  
Energy Star ......................................................................................... 84  
Index  
iii  
Table of Contents  
This page intentionally left blank.  
iv  
Table of Contents  
Preface  
Safety Notes  
Your WorkCentre and supplies have been designed and tested to meet  
strict safety requirements. These include safety agency examination and  
approval and compliance to established environmental standards. Please  
read the following instructions carefully before operating the WorkCentre,  
and refer to them as needed to ensure the continued safe operation of your  
WorkCentre.  
Follow all warnings and instructions marked on or supplied with the product.  
Symbology:  
= Hight Voltage,  
= Warning  
Unplug this WorkCentre from the wall outlet before cleaning. Always use  
materials specifically designated for this Workcentre. Use of other materials  
may result in poor performance and could create a hazardous situation.  
Do not use aerosol cleaners. Follow the instructions in this User Guide for  
proper cleaning methods. Always unplug from the electrical outlet prior to  
cleaning.  
Never use supplies or cleaning materials for purposes other than than for  
which they were intended. Keep all supplies and materials out of reach of  
children.  
Do not use the WorkCentre near water, wet locations, or outdoors.  
Do not place the WorkCentre on an unstable cart, stand, or table. The  
WorkCentre may fall, causing personal injury or serious damage to the  
WorkCentre.  
This product is equipped with a 3-wire grounding type plug (e.g. plug having  
a third grounding pin). This plug will fit only into a grounding-type power  
outlet. This is a safety feature. To avoid risk of electric shock, contact your  
Xerox XK35c/25c User Guide  
v
electrician to replace the receptable if you are unable to insert the plug into  
the outlet. Never use a grounding adapter plug to connect the WorkCentre to  
a power source receptacle that lacks a ground connection terminal.  
This WorkCentre should be operated from the tyope of power source  
indicated on the marking label. If you are not sure of the type of power  
available, consult your local power company.  
Do not allow anything to rest on the power cord. Do not locate the  
WorkCentre where persons will step on the cord.  
The ON/OFF switch does not electrically disconnect the machine from the  
power supply. The power supply cord is the disconnect device for this  
equipment. Ensure that installation is near the outlet and is easily  
accessible.  
Your machine is equipped with an energy device to conserve power when  
the machine is not in use. The machine may be left on continuously.  
vi  
Preface  
Safety Notes  
(continued)  
Preface  
vii  
Safety Notes  
(continued)  
Electricity at Work Regulation (in England and Wales) UK ONLY  
Electricity at Work Regulations:  
The Electricity at Work Regulation 1989 came into force in England and  
Wales on the 1 April 1990. This 1989 Regulation places a duty on all  
employers and self-employed persons to ensure the electrical system in their  
premises are constructed, maintained and operated in such a manner as to  
prevent, so far as reasonably practical, danger. This includes ensuring all  
electrical equipment connected to such electrical systems are safely  
constructed, maintained and operated.  
All Xerox equipment have been designed to exacting safety standards. They  
have all undergone a variety of stringent safety tests including earth bond,  
insulation resistance and electrical strength tests. Xerox Europe  
manufacturing plants have been awarded ISO 9000 quality certification and  
are subject to regular audits by the British Standards Institution or equivalent  
national standards body. Xerox equipment which has been properly and  
regularly serviced and maintained should not have to undergo additional  
specific safety tests pursuant to the 1989 Regulation. Customers wishing to  
complete safety testing should contact Xerox Europe Technical Centre (see  
page 1) for advice prior to any test implementation.  
Xeros equipment should, however, be properly and regularly serviced and  
maintained at all times.  
viii  
Preface  
Helpful Hints  
Care of Your WorkCentre  
Avoid removing the ink jet cartridges from the WorkCentre unless they  
are to be replaced.Do not place heavy objects on any surface of the  
WorkCentre.Take care not to place liquids on or near the WorkCentre  
surface.Avoid placing clips or staples on any WorkCentre surface.  
Maintenance  
Clean the Document Glass daily and as required.  
Do not apply cleaning liquids or sprays directly to the WorkCentre; apply  
to the cloth first.  
Store paper in a dry area, on a flat surface and in a closed cabinet.  
Wrap partially used reams of media tightly.  
WorkCentre Location  
For reliable WorkCentre operation and copy quality, Xerox recommends:  
Place your WorkCentre in a well-ventilated room, positioning it so that  
you do not block any ventilation slots or openings, as described in the  
safety notes.  
Recommended environment:  
Temperature: 60o to 90o F (15o to 32o C.  
Humidity: 40% to 70%.  
Place the WorkCentre on a flat, level surface.  
Avoid locations that subject the WorkCentre to:  
Direct Sunlight.  
Extreme changes in temperature or humidity.  
Preface  
ix  
Supplies  
Visit the Xerox Web site at http://www.xerox.com for additional product  
information.  
Supplies  
To order supplies for your WorkCentre, call or visit your local retailer  
Part Numbers for Consumables:  
Black Ink Cartridge: 8R7881  
Color Ink Cartridge: 8R12591  
CAUTION: Non-Xerox ink cartridges will not fit correctly into the  
WorkCentre cartridge compartment, and may damage the machine.  
x
Preface  
Preface  
xi  
xii  
Preface  
System Requirements  
Proper operation of the WorkCentre for printing and scanning requires that  
your PC meets or exceeds the following system requirements:  
IBM compatible personal computer:  
Minimum configuration: 486DX, 200MHz, 16 MB RAM, 20 MB free  
hard disk space*, Windows 3.1x  
Recommended configuration: Pentium II, 200MHz, 32 MB RAM,  
20 MB free hard disk space*, Windows 3.1x  
Windows® operating environment (Windows® 3.1x, Windows® 95,  
Windows® 98, Windows® NT 4.0)  
16 MB or more RAM (Windows® 3.1x), 32 MB RAM (Windows® 95, 98),  
and 32 MB RAM (Windows® NT 4.0)  
A USB cable is supplied for printing and scanning functions. If you do not  
have a USB port on your PC and you want printing and scanning  
functions, you must supply an IEEE 1284 bi-directional parallel cable,  
maximum 6 feet/2 metres.  
* 20 MB minimum hard disk space required for driver installation only. If  
installing the additional software, an additional 90MB free hard disk  
space is required (70MB for Pagis Pro®, 20MB for MGI PhotoSuite®).  
Xerox provides a print driver, TWAIN scanner driver and Control  
Program (for ink cartridge management). Pagis Pro and MGI PhotoSuite  
are provided if you do not already have a scanner/image editor program;  
these two software applications require Windows 95/98 or NT 4.0.  
Preface  
xiii  
1. Getting Started  
This section describes the installation and setup of your WorkCentre. The  
following topics are included:  
Page  
Components .....................................................................2  
Control Locations..............................................................3  
Control Panel....................................................................5  
Setup ................................................................................8  
Installing & Aligning Ink Cartridges..................................11  
Using the Automatic Paper Feeder (APF) .......................14  
Loading Paper ..................................................................... 14  
Loading Envelopes .........................................................15  
Using the Paper Tray.....................................................16  
Using the Menu Button....................................................17  
Changing Ink Cartridges...................................................... 17  
Aligning Ink Cartridges ........................................................ 17  
Setting Paper Size Using the Control Panel ....................... 18  
Testing the Print Nozzles .................................................... 18  
Paper Guidelines ............................................................19  
Paper Selection ................................................................... 20  
Guidelines for Special Paper and other Media.................... 21  
Transparencies and glossy photo paper............................. 21  
Installing Software...........................................................22  
Overview of WorkCentre Software...................................... 22  
General Installation.............................................................. 23  
Uninstalling Software ......................................................24  
Windows® 3.1x .................................................................... 24  
Windows® 95/98, or Windows® NT...................................... 24  
Xerox XK35c/25c User Guide  
1
Components  
The following components are provided with your WorkCentre. Please  
examine the carton contents. If any component is missing, contactyour local  
Helpline.  
WorkCentre  
Documentation:  
User Guide  
Warranty  
Registration  
Quick Reference  
Card  
Ink cartridges:  
Color #8R12591  
Black #8R7881  
Warranty  
Registration Card  
Set of CD-ROMs  
AC Power cord  
USB cable  
NOTE: The black ink cartridge that is initially supplied with the WorkCentre is  
a standard capacity cartridge. This initial black cartridge may run out of ink  
before the Low Ink Diagnostic Display turns on. Replacement black  
cartridges (#8R7881) are higher capacity.  
2
Getting Started  
Control Locations  
Familiarise yourself with the machine’s components and controls and their  
locations.  
Paper tray extension  
Platen cover  
Scanner module  
Control Panel  
Display  
Output tray extension  
Extender  
Paper tray extension  
Paper tray  
Automatic Paper Feeder side paper guide  
Manual Paper Feeder guide  
Manual Paper Feeder  
Automatic Paper Feeder envelope guide  
Getting Started  
3
Control Locations  
(continued)  
Scanner module  
Cartridge compartment lid/support  
Ink cartridge access  
Control Panel  
Lower left back of machine  
Spare ink cartridge compartment  
AC power cord socket  
Lower right back of machine  
On/Off switch  
USB port  
IEEE 1284 Parallel port  
4
Getting Started  
Control Panel  
Use the following graphic to locate the buttons, and display on the  
WorkCentre Control Panel.  
9
10  
11  
12  
13  
1
2
3
4
5
6
7
8
1 Resolution  
Press to select the print resolution.  
Best Normal Draft  
2 Contrast  
Press to lighten or darken the image.  
Lighten Normal Darken.  
3 Media Type  
Press to choose the media type to be used.  
Transparencies  
Glossy paper  
Coated paper  
Plain paper  
ª
Getting Started  
5
4 Special Copy  
Press to set an option.  
Fits multiple copies on one sheet (clone).  
Auto  
Reduces or enlarges the original to fit paper size.  
Makes a copy the same size as the original.  
100%  
5 Copy Size/Scroll  
Press and hold one of these two buttons to reduce  
or enlarge the copy size from 25% to 400% of the  
original document in 1% increments. Also used to  
scroll through the menu choices as shown in the  
Display.  
6 Diagnostic  
Lights up when colour cartridge ink level is low.  
Lights up when black cartridge ink level is low.  
Display  
LEDs  
Lights up when a paper jam occurs or the paper  
feeder is empty.  
7 Number of Copies Press to set the number of copies from 1 to 50.  
8 B&W/Color Mode Press to select between black and white mode and  
color mode.  
Black and white mode  
Colour mode  
9 Percent button  
Press to change the Display. When this % light is  
on, the Display shows the current copy size. When  
the LED light is off, the Display shows the current  
status of the machine.  
10 Display  
Used to display machine status, copy size, menu  
codes and error codes.  
ª
6
Getting Started  
11 Menu  
Press this button to enter Menu Mode. Each time  
you press this button, the Display shows the menu  
code:  
U01  
U02  
U03  
U04  
Change cartridges  
Align cartridges  
Set paper size  
Ink nozzle self test/cleaning  
12 Start  
Press to start operation or activate your selection.  
13 Stop/Cancel  
Press to stop an operation or cancel a selection.  
This action restores all copy menus to default  
settings in standby mode.  
Getting Started  
7
Setup  
Use the following procedure to initially set up your WorkCentre.  
1
Open the shipping carton on a flat, stable surface. Remove all packing  
materials and components. Check the set of components with the  
component list. If any components are missing, callyour local Helpline.  
2
Remove the wrapping from the machine, and place the machine in its  
work location. To help guarantee trouble-free operation of your machine,  
place it on a flat, stable surface near yourPC. Leave enough space to  
allow for easy paper loading, paper unloading, and opening of the front  
cover.  
NOTE: Do not place your machine:  
In direct sunlight.  
Near heat sources or air conditioners.  
In dusty or dirty environments.  
3
Carefully remove the shipping tapes from the machine: the paper exit  
tray in the front bottom area, both top sides and the paper feeder tray in  
the back of the machine.  
Paper exit tray  
Top side  
Paper feeder tray  
4
Pull the extension tray upwards out of the Automatic Paper Feeder until  
it clicks into place. Also pull the paper exit tray outward from the front  
base of the machine. Fold out the extender from the paper exit tray  
when copying or printing.  
ª
8
Getting Started  
5
Attach a printer cable.  
USB cable (only for Windows 98 PCs): Plug one end into the USB  
port on the back of the WorkCentre, and the other end into the USB  
port on your PC.  
Or  
Parallel cable (not supplied, use IEEE 1284 cable for bi-directional  
communications): Plug one end of the parallel cable into the  
matching parallel port on the back of the WorkCentre, and plug the  
other end into the matching parallel port on your PC. Swing the two  
wire clips on the sides of the WorkCentre parallel port inward until  
they lock firmly inside the notches on the parallel cable connector.  
Refer to your computer documentation for assistance with this  
parallel cable procedure.  
CAUTION: Use only one cable – USB or parallel cable. If your PC  
does not have both a USB port and Windows 98, you must use a  
parallel cable.  
Wire clip  
Parallel port  
USB port  
6
Plug one end of the AC power cord into the power socket on the back of  
the machine. Plug the other end into a standard AC power outlet.  
AC power cord socket  
ª
Getting Started  
9
Setup  
(continued)  
7
Turn the WorkCentre power switch on. The switch is located on the rear  
of the machine, next to the printer ports. Pressing the right, outer side  
turns the power on; pressing the left, inner side turns the power off.  
Power switch  
8
9
The Control Panel Display will show 000 in a scrolling manner while  
the machine is initializing.  
The Display will show 001 when it is ready for use. Control Panel  
mode indicators are set to default values for this setup procedure. When  
you first power the machine on and there are no cartridges installed, you  
will see the error code E02 shown in the Display. This means there is  
no left (color) cartridge installed. This error code will disappear when you  
start the next procedure.  
10 Proceed to the next step Installing & Aligning Ink Cartridges.  
10  
Getting Started  
Installing & Aligning Ink Cartridges  
The WorkCentre is a dual cartridge inkjet printer. You must use a black ink  
cartridge and a color ink cartridge. When viewed from the front of the  
machine, the color ink cartridge is installed in the left cartridge holder and the  
black ink cartridge is installed in the right cartridge holder. Use the following  
procedure to install the two ink cartridges and align them.  
When installing ink cartridges, you must provide specific information to the  
WorkCentre about the cartridges you install. This allows the printer to monitor  
ink cartridge utilization.  
There are two methods of entering cartridge information.  
Using the WorkCentre Control Panel buttons  
Using the WorkCentre Control Program software and a PC  
The procedures in this section describe ink cartridge installation without  
using the WorkCentre Control Program. To install ink cartridges using the  
WorkCentre Control Program, see Section 5 Maintenance/Control Program.  
1
Load sheets of paper (A4) into the Automatic  
Paper Feeder against the right edge of the  
paper feeder. Squeeze the side paper guide  
with two fingers to release the guide, and slide  
the guide all the way to the left side of the paper  
tray.  
Ensure that the guide is against the left edge of  
the paper. For best results, use high quality xerographic copy paper or  
inkjet paper.  
2
3
Open the entire scanner module (not just the document cover) by lifting  
the front edge upwards.  
Support the scanner module by lifting the cartridge compartment  
lid/support up so the scanner module rests on the top edge of the  
lid/support.  
4
Press the Menu button. A U01 message will appear in the Display.  
Press Start. The cartridge holder will move left to the open change area.  
The L-C message (left cartridge) will appear.  
ª
Getting Started  
11  
Installing & Aligning the Ink Cartridges  
(continued)  
5
Unpack the black ink cartridge. Remove the sealing tape.  
NOTE: Hold the cartridge carefully. Do not  
touch the electrical contacts on the side and  
bottom of the cartridge. Ensure that there are  
no pieces of tape remaining on the cartridge.  
6
Insert the black cartridge down into the  
cartridge holder on the right side of the carrier assembly. Push the  
cartridge toward the back of the machine until it snaps into place.  
7
8
Unpack the colour ink cartridge. Remove the sealing tape.  
Insert the colour cartridge down into the  
cartridge holder on the left side of the carrier  
assembly. Push it toward the back of the  
machine until it clicks into place.  
9
Close the cartridge compartment  
cover/support and scanner module.  
10 The L-C message (left cartridge) still appears in the Display. Press  
Start to indicate you have just installed the color ink cartridge in the left  
cartridge holder. Pressing Stop indicates that a new color ink cartridge  
was not installed (this avoids the alignment procedure).  
11 The r-C message (right cartridge) will appear in the Display. Press  
Start to indicate you have just installed the black Ink cartridge in the right  
cartridge holder. Pressing Stop indicates that a new black Ink cartridge  
was not installed (this avoids the alignment procedure).  
ª
12  
Getting Started  
Installing & Aligning the Ink Cartridges  
(continued)  
12 If you pressed Start to either of the two messages, the alignment  
procedure will start. An alignment test pattern sheet will print during  
which time the Display will show L-P . Review this sheet in response  
to the next series of six messages. See an illustration of the alignment  
sheet in Section 5 Maintenance/Cartridge Alignment.  
13 For the first alignment message, the Display will show “A” plus a number,  
as, A15 . Look this number up on the alignment sheet. If the printed  
lines associated with this number are aligned better than any of the other  
printed lines in group “A”, press Start. If there is another set of printed  
lines that are aligned better, press the appropriate Copy Size/Scroll  
button until the number associated with the best-aligned set appears in  
the Display. Press Start.  
NOTE: The machine will time out after one minute if Start is not pressed,  
and will return to Standby Mode. The Display will then show 001 .  
Press Menu repeatedly until you see the code U02 displayed, then  
press Start to repeat the cartridge alignment process.  
14 The Display will show the next alignment message in the series. Repeat  
step 13 for these remaining five steps, from “B” through “F”.  
15 The Ink Cartridge alignment is completed. Proceed to the next section  
Using the Automatic Paper Feeder.  
Getting Started  
13  
Using the Automatic Paper Feeder (APF)  
Loading Paper  
You can load paper, envelopes, card stocks, labels, or transparencies in the  
Automatic Paper Feeder. If there is no paper loaded and you attempt to copy  
or print, the error message E01 will appear in the Display. The Automatic  
Paper Feeder can hold a maximum of 100 sheets of plain paper, or 10  
envelopes or other print media. Depending upon media thickness, maximum  
capacity may be reduced.  
NOTE: If you experience problems feeding any media in the Automatic Paper  
Feeder, place the media into the Manual Paper Feeder one sheet at a time.  
1
2
Pull the Extension Tray on the Automatic Paper Feeder all the way up  
until it clicks into place.  
Prepare the print material for loading. For paper, flex paper back and  
forth. For transparencies, fan the stack to prevent feeding failures. Do  
not fold or crease the paper. Straighten the edges on a level surface.  
NOTE: For transparencies, be sure to use transparency stock approved  
for use with inkjet printers. Refer to the packaging for the transparency  
stock to determine the print side. Hold the transparencies by the edges  
and avoid touching the print side. Be careful not to scratch or leave  
fingerprints on the print side.  
3
Load the sheets in the Automatic Paper Feeder. It is located behind the  
Manual Paper Feeder. Ensure that the right edge of the media is in  
contact with the right side of the feeder. Do not exceed the rated  
capacity. Do not mix different types of print media. Refer to the following  
instructions for loading each type of print material.  
Load paper or transparencies with the print side facing you.  
Load letterhead paper with the design side facing you. The top edge  
of the sheet with the logo should enter the printer first.  
Load drilled paper with the hole punches on the left side when  
printing in landscape orientation or right side (portrait orientation) and  
the print side facing you.  
ª
14  
Getting Started  
Using the Automatic Paper Feeder/Loading  
(continued)  
4
Move the side paper guide to the right while squeezing the tab on the  
side paper guide. Slide the side paper guide until it lightly touches the  
side of the print media.  
NOTE: Do not press the guide too tightly to the edge of the print media.  
The guide may bend the media or prevent the media from feeding.  
5
When you print a file from your PC using the Automatic Paper Feeder,  
make sure that you select the source and the correct paper size from  
your PC software application before starting your print job. You can also  
set paper size at the Control Panel.  
Loading Envelopes  
When printing envelopes, remember to use  
the envelope guide in the Automatic Paper  
Feeder.  
To load envelopes:  
1
2
3
Pull the envelope guide out towards you  
until it snaps into place at a right angle  
to the paper tray.  
Load envelopes with the address side facing you. The end of the  
envelope with the stamp area must enter the feeder first. The right edge  
of the envelope must align with the raised edge of the envelope guide.  
Squeeze the side paper guide and move it to the right until it lightly  
touches the envelopes.  
NOTE: If envelopes jam while printing, try reducing the number of envelopes  
in the Automatic Paper Feeder. Fan the envelopes back and forth.  
CAUTION: Do not feed stamped envelopes. Never use envelopes with  
clasps, snaps, windows, coated linings, or self-stick adhesives. These  
envelopes may severely damage the printer.  
Getting Started  
15  
Using the Paper Tray  
The Manual Paper Feeder is located in front of the Automatic Paper Feeder.  
Use the Manual Paper Feeder to feed paper one sheet at a time into your  
machine.  
When you print a file from your PC using the Manual Paper Feeder, ensure  
that you select the source and the correct paper size from the Control Panel  
or your PC software application before starting your print job.  
1
Place the paper in the Manual Paper Feeder and adjust the Manual  
Paper Feeder guide to the width of the print material.  
2
Slide the guide to the right until it lightly touches the left edge of the print  
media.  
NOTE: Do not press the guide too tightly to the edge of the print media.  
The guide may bend the media or prevent the media from feeding.  
3
Ensure that the media is fed into the machine as far as it will go.  
16  
Getting Started  
Using the Menu Button  
The Menu button (located to the right of the Control Panel Display) is used  
for ink cartridge functions. Each function is associated with a message code  
starting with the letter “U”.  
When you first press the Menu button, you will see the code U01 .  
Repeated pressing of the Menu button will cycle through the codes. When  
you select the function you want, press Start to begin the procedure. The  
functions are:  
U01 ..Changing cartridge  
U02 ..Aligning the ink cartridges  
U03 ..Setting paper size  
U04 ..Ink nozzle self test/cleaning  
NOTE: During any Menu operation, if you do not take any action (press any  
buttons) for one minute, the machine will return to standby mode. The  
Display will then show 001 .  
Changing Ink Cartridges  
Press the Menu button until you see the code U01 . See Installing &  
Aligning Ink Cartridges earlier in this section or Section 5  
Maintenance/Replacing Ink Cartridges for details.  
Aligning Ink Cartridges  
Press the Menu button repeatedly until you see the code U02 . See  
Installing & Aligning Ink Cartridges earlier in this section or Section 5  
Maintenance/Aligning Ink Cartridges for details.  
Getting Started  
17  
Setting Paper Size Using the Control Panel  
You can load A4, letter or legal-sized paper. Your WorkCentre is preset to A4  
size. If you load letter or legal-sized paper, you must set the machine to the  
correct paper size.  
1
Press the Menu button on the Control Panel repeatedly until U03 is  
shown in the Display.  
2
3
Press Start. P01 is displayed (A4size).  
If necessary, press one of the Scroll buttons to choose either P02 for  
letterpaper or P03 for legal-sized paper.  
4
Press Start to confirm the new setting.  
Display  
P01 .  
P02 .  
P03 .  
Paper Size  
A4  
Letter  
Legal  
Testing the Print Nozzles  
Press the Menu button repeatedly until you see the code U04 . See  
Section 5 Maintenance/Clean Print Head Procedure for details.  
18  
Getting Started  
Paper Guidelines  
When selecting or loading paper, envelopes or other special media, keep  
these guidelines in mind:  
Attempting to print on damp, curled, wrinkled or torn paper can cause  
paper jams and poor print quality.  
Use only high quality, inkjet-grade paper. Avoid paper with embossed  
lettering, perforations or texture that is too smooth or rough.  
Store paper in its ream wrapper until ready to use. Place cartons on  
pallets or shelves, not on the floor. Do not place heavy objects on top of  
the paper, whether it is packaged or unpackaged. Keep it away from  
moisture, or other conditions that can cause it to wrinkle or curl.  
Moisture-proof wrap (any plastic container or bag) should be used during  
storage to prevent dust and moisture from contaminating your paper.  
Always use paper and other media that conform to those listed under  
Specifications in the Appendix.  
Use only well constructed envelopes with sharp, well creased folds.  
DO NOT use envelopes with clasps and snaps.  
DO NOT use envelopes with windows, coated linings, self-stick  
adhesives or other synthetic materials.  
DO NOT use damaged or poorly made envelopes.  
Getting Started  
19  
Paper Selection  
One of the most important things you can do to assure the best possible  
printing performance of your machine is to select the correct paper. Your  
machine produces letter quality print on most plain bond papers, including  
cotton bond and photocopying papers; it does not require special ink jet  
papers. However, the print quality varies with different paper types. Be sure  
to test a type of paper before you purchase a large quantity.  
Plain Paper  
The machine supports paper sizes of letter, legal and A4 in portrait  
orientation. You can use regular copier paper, cotton bond papers and typical  
letterhead. Always use paper without curls, folds, staples or damaged  
edges.  
Inkjet Paper  
This paper has been developed specifically for printing with inkjet printers. It  
will produce high quality documents that compare favorably to those  
produced with a laser printer.  
Coated Paper  
The coated paper has been developed for high quality printing with minimal  
or no smearing or running when in contact with water or damp surfaces,  
making it a good choice for damp or rainy environments.  
Glossy Photo Paper  
Glossy photo paper is a high gloss, thicker paper that produces the look and  
feel of a photograph. Use this paper to produce photo-realistic prints.  
Transparencies  
Your transparencies will possess excellent contrast, sharpness and colour.  
Iron-on Transfers  
Use inkjet T-shirt transfer paper to create and personalize T-shirts,  
sweatshirts, aprons, tablecloths, napkins,etc. Use on any cotton or  
cotton/poly blend fabric. Follow instructions that come with the transfer  
paper.  
Greeting Card Stock  
Get the most out of card making software with Greeting Cards. These cards  
give your unique, personalized cards the look and feel of professional cards.  
You can create cards, invitations, announcements and more.  
20  
Getting Started  
Guidelines for Special Paper and other Media  
Be sure to read any instructions that come with your special paper. These  
instructions provide important information regarding how to achieve the  
highest print quality with these papers.  
It is recommended that you feed special paper types one sheet at a time.  
Store unused media flat. Do not remove papers from their protective  
packaging until you are ready to use them.  
Store unused media at temperatures between 59 and 86 degrees  
Fahrenheit (15 to 30 degrees Centigrade). The relative humidity should  
be between 10% and 70%.  
If the print density of your page is very high, light paper stock may curl  
slightly due to the large amount of ink. If you need to print dense  
graphics, try printing on heavier stock.  
Do not use thicker paper than meets the specifications for this machine.  
Printing with a paper that is thick enough to come in contact with the print  
head nozzles may damage the cartridge.  
Transparencies and glossy photo paper  
Let the printed sheets dry completely before storing them.  
When a printed sheet has dried completely, cover the printed side with a  
sheet of plain (not coated) paper before storing it; this is recommended  
even if you place the sheets in a clear file or plastic holder.  
Do not leave the sheets in the paper tray for long periods of time. Dust  
and dirt may accumulate on the sheets resulting in spotty printing.  
To avoid smudging caused by fingerprints, handle transparencies and  
glossy photo paper carefully.  
To avoid fading, do not expose the printed sheets to prolonged sunlight.  
Getting Started  
21  
Installing Software  
Overview of WorkCentre Software  
Before the WorkCentre can work with your computer, you must install print  
and scanner driver files. These drivers will enable your computer to properly  
communicate with the WorkCentre for printing and scanning operations.  
All of the necessary print drivers are contained on the Xerox CD-ROM  
included with your WorkCentre.  
Also included on the Xerox CD-ROM is the WorkCentre Control Program.  
This program helps to manage the WorkCentre machine. See Section 5  
Maintenance/Xerox WorkCentre Control Program.  
In addition to the Xerox software, two optional software applications are  
included on separate CD-ROMs. These two applications work with Windows®  
95/98/NT 4.0, but not with Windows® 3.1X.  
Pagis Pro® 2.0 - a suite of scanning applications. See Pagis Pro  
documentation on the Pagis Pro 2.0 CD-ROM or Pagis Pro online Help  
for details. You will need to install Pagis Pro using the setup.exe file on  
the Pagis Pro CD-ROM if you do not have a scanning program installed  
on your PC capable of using the XK35c scanner driver. See Section 3  
Scanning.  
MGI PhotoSuite® - a suite of graphics processing tools. See MGI  
PhotoSuite documentation on the MGI PhotoSuite CD-ROM or MGI  
PhotoSuite online Help for details. You can use this software for editing  
any images scanned by the XK35c. You can install this software using  
the setup.exe file on the MGI PhotoSuite CD-ROM.  
When you complete the Xerox software installation, the following items will  
be installed on your PC:  
Print driver for printing  
TWAIN driver for scanning  
Control Program for managing the WorkCentre  
NOTE: When you install this software, make sure no other programs are  
running.  
22  
Getting Started  
General Installation  
1
2
3
4
Make sure the WorkCentre is connected to your PC.  
Power on the WorkCentre.  
Turn on your PC and start Windows.  
Insert the WorkCentre CD-ROM into your CD ROM drive.  
Installation for Windows® 3.1X continued…  
5
6
From the File menu of the Windows Program Manager, select File>Run.  
Type d:\Xinstall.exe (replace "d" with the letter designation of your PC’s  
CD-ROM drive), and if necessary,click OK. Continue with step 7.  
Installation for Windows® 95/98 or Windows® NT 4.0 continued…  
NOTE: For USB (Windows 98 only):  
a) You will see an Add New Hardware dialog. Select NEXT.  
b) Follow screen instructions to load USB driver. When asked for USB  
driver source, point to Xerox CD. Continue with screen instructions.  
c) Go to Step 5 to manually install the XK Series printer and TWAIN  
drivers.  
5
6
If AutoPlay is not enabled to automatically recognize the CD-ROM,  
select Start>Run (Windows 95/98 and NT 4.0).  
Type d:\Xinstall.exe (replace "d" with the letter designation of your PC’s  
CD-ROM drive), and if necessary, click OK. Continue with step 7.  
General Installation continued…  
7
The WorkCentre software installation program will begin. Follow the on-  
screen instructions for the rest of the installation.  
8 Restart your PC to complete the installation process.  
Getting Started  
23  
Uninstalling Software  
To remove the Xerox-supplied software from your PC:  
Windows® 3.1x  
In Windows 3.1x, all WorkCentre software components are installed into  
a single program group.  
Start Windows 3.1x.  
In the Program Manager, double click on the WorkCentre XK Series  
Program Group.  
The WorkCentre Program Group will open.  
Double click on the Program Group containing the component you wish  
to uninstall.  
The Program Group will open.  
Double Click on the Uninstall icon.  
The selected component is uninstalled.  
Windows® 95/98, or Windows® NT  
Start Windows.  
Select Start > Programs.  
Locate the Start Menu Program Item for the component you wish to  
uninstall.  
Click on the Submenu Uninstall icon for the component you wish to  
remove.  
A window will open prompting you to confirm that you wish to remove the  
selected application.  
Click Yes.  
Uninstall Shield launches and the component is uninstalled.  
Each software component must be uninstalled one at a time.  
24  
Getting Started  
2. Printing  
This section describes printing from your PC to your Xerox WorkCentre. It  
includes the following topics:  
Page  
Printing a Document From an Application .......................26  
Printer Settings ...............................................................27  
Windows 95/98 and 3.1x Printer Settings ........................... 28  
Windows NT 4.0 Printer Settings ........................................ 28  
Printer Properties Tabs ....................................................... 29  
Printer Properties Buttons & Icons ...................................... 29  
Xerox Series User Guide  
25  
Printing a Document From an Application  
This procedure describes the general steps required for printing from various  
Windows applications. The exact steps for printing a document may vary  
depending on the application program you are using. Refer to your software  
application’s documentation for the exact printing procedure.  
The following steps describe the typical process to print from a Windows  
environment:  
1
Ensure that your WorkCentre is properly connected to the computer, the  
machine is powered on, there is paper in one of the paper feeders and  
the Display shows the message 001 .  
2
3
4
Verify that you have installed the print driver software for your machine.  
See Installing Software.  
Start the program you are using to create the document, and create or  
open the document you want to print.  
Choose Print or Print Setup from the File menu. Make sure the  
WorkCentre is selected as your default printer. Click Properties or  
Setup if you want to make any adjustments that are appropriate for  
printing your document. (See Printer Settings)  
5
6
Click OK to close the Properties dialog box.  
After making any necessary changes to the printing parameters, click OK  
to start the print job.  
7
During the printing process, the WorkCentre Display will show the  
message PCP , and the WorkCentre Control Program tab menu will  
appear on your PC screen showing printing progress.  
NOTE: The WorkCentre supports DOS printing when the DOS application is  
run within the control of the Windows MS/DOS dialog. See Section 5  
Maintenance/Xerox WorkCentre Control Program for more information.  
26  
Printing  
Printer Settings  
You can use your machine with all your Windows 3.1x, Windows 95/98 or  
Windows NT 4.0 applications. Be sure to set the WorkCentre as the default  
printer for all your Windows operations.  
Most Windows software applications allow you to make changes to the  
printer settings. This includes settings that determine how a print job looks  
such as page size, paper orientation, and margins. Settings made in the  
application to create the document will usually override settings made in the  
printer driver.  
All screen captures for the following section are from the Windows 95/98  
environment.  
NOTE: You do not need to use any of the Control Panel buttons to use the  
machine as a PC printer. For example, if you are printing a colour document,  
you do not have to press the Colour button on the Control Panel. The Control  
Panel buttons are used primarily for copying.  
Printing  
27  
Windows 95/98 and 3.1x Printer Settings  
You can access printer settings by using either of these methods:  
Select the File>Print>Properties or File>Print Setup command from  
within any Windows application. This method will provide access to the  
Job Finishing, Paper, Document/Quality and Advanced tabs.  
Or  
Select the Xerox WorkCentre printer from the Printers folder, then select  
File>Properties (or select the printer icon in the Printers folder, and click  
the right mouse button). This method will provide access to the General  
and Details tabs, as well as the Job Finishing, Page, Main, and  
Advanced tabs.  
NOTE: Windows 98 also shows the Colour Management tab.  
NOTE: In Windows 3.1x: Go into Print Manager and select the Xerox  
WorkCentre printer; pull down the Options menu and select Printer  
Setup. Click the Setup button to view the Page, Main, and Advanced  
tabs.  
Windows NT 4.0 Printer Settings  
The Windows NT 4.0 printer drivers contain many of the same features as  
the printer drivers for Windows 3.1 and Windows 95/98. However, the names  
of the tabs and some of the features are different.  
You can access the various printer settings by using either of these methods:  
Select File>Print>Properties or File>Print Setup command from within  
any Windows application. This provides access to the Page Setup,  
Color, and Features tabs.  
Or  
Select Xerox WorkCentre XK Series printer from the Printers folder,  
click the right mouse button, then select Document Defaults from the  
drop-down list. This provides access to the Page Setup, Advanced, and  
Cartridges tabs.  
28  
Printing  
Printer Properties Tabs  
When the Printer Properties are displayed, you can review and change  
whatever settings are needed for your print job. If accessed through the  
Printers folder, the Printer Properties Tab Menu consists of six tabs (seven  
for Windows 98):  
General tab - for viewing and changing general Windows 95 printer  
information. See your Windows 95/98 User Guide for details.  
Details tab - for viewing and changing port and timeout parameters. See  
your Windows 95/98 User Guide for details.  
Colour Management tab - for adding and removing colour profiles  
associated with your printer. This tab is , only shown in Windows 98.  
Job Finishing tab – for settings Finishing options of booklet, poster,  
handout or two-sided printing.  
Paper tab - for paper sources and sizes, number of copies, and  
orientation.  
Document/Quality tab - for document and paper types and for print  
quality.  
Advanced tab - this tab provides access to controls for print image  
quality.  
Printer Properties Buttons & Icons  
Click OK when done reviewing or making changes.  
Click Cancel if you want to exit the tab menus without applying any  
changes.  
Click Help to view the online Help feature and tab menu details.  
Click the ? icon in the tab dialog menu bar. Position the ? pointer over  
the parameter in question and click to see a pop up window explaining  
that parameter.  
Click the Defaults button to reset the parameter values for all tabs to  
their default settings (i.e., before you made any pending changes).  
Click the About button to view the date and version of the print driver  
software.  
Printing  
29  
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30  
Printing  
3. Scanning  
This section describes scanning with the Xerox WorkCentre XK35c. The  
following topics are included:  
Page  
Scanning.........................................................................32  
Starting the Scan Process...............................................32  
Scanner Tab Menus........................................................34  
Tab Menu Image Window ................................................... 34  
Using the Tab Menus .......................................................... 34  
Xerox Series User Guide  
31  
Scanning  
You can scan a document with the XK35c. When you installed the XK35c  
software, the TWAIN driver was also installed. By using a scanning program,  
such as Pagis Pro (supplied by Xerox on a separate CD-ROM), you can use  
the XK35c scan function.  
While every scanning program is different, follow the basic steps outlined  
here to invoke the scanner driver tab menus.  
Starting the Scan Process  
To start the scanning process:  
1
Ensure that your WorkCentre is properly connected to the computer, the  
machine is powered on and the Display shows the message 001 .  
2
3
Verify that you have installed the TWAIN driver software for your  
machine. See Installing Software.  
With your PC and Windows running, start your scan program. You may  
have the program represented on your desktop with an icon, or it may be  
accessed by selecting Start>Programs>[program name].  
4
5
Select File>Acquire or Acquire Image>Select Source in the File menu  
to bring up a list dialog. Select Xerox WorkCentre XK Series, then  
select OK. If the Acquire command is not available, you will need to use  
another scan program. The Pagis Pro software program provides an  
Acquire function.  
Select File>Acquire Image >Acquire to invoke the XK35c scanner  
driver.  
ª
32  
Scanning  
6
7
Lift the platen cover, and place your  
document on the document glass.  
Once you have invoked the scanner  
driver, the tab menu will be  
displayed. Click the Scan button in  
the tab menu to start the scan  
process. When the scanning process  
begins, the WorkCentre Display will  
show the message PCS .  
NOTE: If the scanning process does not begin, try lowering the  
resolution rate in the tab menu, and repeat the scan step.  
8
Once you have generated a scanned image, you can edit the image  
using the image editor functions (e.g., MGI PhotoSuite), or print the  
image using the Print function in the scanning program, or save the  
image to disk using a function such as Save As in the scanning program.  
NOTE:: If you do not close the platen cover or the document is not evenly in  
contact with the document glass, scanning quality will be severely reduced.  
Scanning  
33  
Scanner Tab Menus  
Tab Menu Image Window  
The Tab Menu displays an image window on the right half of the dialog  
window. This image window has ruler reference lines for editing. The left half  
of the dialog window contains the four tab menus and their parameters.  
To scan, click the Scan button in the lower right corner of the tab menu.  
Using the Tab Menus  
The Basic Tab Menu is the first of the scanning driver tab menus, and  
provides the features of:  
Image Type  
Resolution  
Reduce/Enlarge  
Descreen  
Saved Settings  
Click on this or the other tab menus to view and change any scanning  
parameters.  
34  
Scanning  
4. Copying  
This section describes copying on your Xerox WorkCentre. It includes the  
following topics:  
Page  
Features ......................................................................... 36  
Making a single Copy...................................................... 37  
Using the Copy Menu Features....................................... 38  
Adjusting Resolution ....................................................... 38  
Adjusting Contrast or Color Intensity............................... 38  
Selecting Media Type...................................................... 39  
Setting Special Copy Features........................................ 39  
Enlarging or Reducing the Image.................................... 40  
Choosing Color or B&W Mode ........................................ 40  
Using the Menu Button.................................................... 41  
Changing the Number of Copies..................................... 41  
Xerox Series User Guide  
35  
Features  
Your WorkCentre is a high quality copier that offers the following features:  
Adjustable Resolution – improves the clarity and sharpness of your  
copies.  
Adjustable Contrast – obtains the best copy quality for documents  
containing faint markings or dark images.  
Selectable Paper Type – obtains the best copy quality for transparency,  
glossy paper, coated paper or plain paper.  
Clone – multiple images can be printed on one sheet with this feature.  
Autofit – allows you to reduce or enlarge the original to fit the paper you  
are using.  
Enlarge/Reduce – reduces or enlarges the copied image from 25% to  
400% of the original document.  
Multiple Copies – 1 to 50 copies of the document can be made.  
B&W/Color Mode Selection – allows you to select colour mode for a  
color document.  
36  
Copying  
Making a single Copy  
Follow this procedure when you need to make a single copy of your original  
document.  
1
Make sure the WorkCentre is powered on. Load paper in one of the  
paper feeders. The Display should show the message 001 .  
2
Open the platen cover. Make sure the  
glass is clean. Load the document on  
the document glass facing down and  
pushed against the left and rear  
guides.  
3
4
Close the platen cover.  
NOTE:: If you do not close the platen cover or the document is not  
evenly in contact with the document glass, scanning quality will be  
severely reduced.  
Press the Start button. The machine will make one copy with the  
following features:  
Normal resolution  
Normal contrast  
Plain paper type  
100% copy size (same as original)  
Single copy  
Color mode  
5
For other copy features and functions, see the next section Using the  
Copy Menu Features.  
Copying  
37  
Using the Copy Menu Features  
This section describes all the WorkCentre features available for copying. Use  
the copy menu buttons to change feature settings before pressing the Start  
button to begin copying. When you press a feature button, the light  
corresponding to the icon selected will turn on. To select the next option,  
press the feature button again.  
Adjusting Resolution  
Each time you press the Resolution button, you can choose Best, Normal  
or Draft mode.  
Best mode is good for documents with fine detail. The  
copy quality is very good but the copy speed is slow.  
Normal mode works well for normal documents (text).  
Draft mode can be used for fast copying with lower  
resolution.  
Adjusting Contrast or Color Intensity  
In black and white mode, the Contrast button can adjust the contrast for a  
document containing faint markings or dark images. In colour mode, the  
Contrast button adjusts the color intensity.  
Low contrast is good for documents containing dark  
images.  
Normal contrast works well with standard documents.  
High contrast works well with light print or faint pencil  
markings.  
38  
Copying  
Selecting Media Type  
Press the Media Type button to select the desired media type.  
Transparency  
Glossy paper  
Coated paper  
Plain paper  
NOTE: Transparencies may be smeared if you store the  
transparencies in a humid area for a long time.  
Setting Special Copy Features  
You can set the following special features by pressing the Special Copy  
button.  
Clone  
Select Clone for automatically setting  
multiple image copies on a single page.  
The number of images is determined by  
the original image size. See NOTE.  
Auto  
Select Auto to automatically reduce or  
enlarge the original image to fit it on the  
copy paper. See NOTE.  
100%  
Select 100% to enlarge or reduce the copy  
image size, then use the Scroll buttons to  
set the percent from 25% to 400%.  
NOTE: When using Clone or Auto, the copy size cannot  
be adjusted.  
Copying  
39  
Enlarging or Reducing the Image  
You can reduce or enlarge the size of a copied image from 25% to 400% in  
increments of 1% using the Copy Size/Scroll buttons.  
% Button  
Press the Percent button to alternate  
between copy count and copy size  
in the Display.  
25%>400% Press down the upper or lower Scroll  
Copy Size/ button to increase or decrease image size  
Scroll  
Buttons  
percent by 1% increments, or press and  
hold to quickly decrease or increase the  
image size percent. Press Stop to reset  
the percent to 100%.  
Choosing Colour or B&W Mode  
Each time you press the B&W/Colour Mode button, Black&White and  
Colour modes are alternatively selected.  
Select the top icon for Black and White copying.  
Select the bottom icon for Colour copying.  
40  
Copying  
Using the Menu Button  
The Menu button provides a number of functions that let you manage  
components of the WorkCentre. See Section 1 Getting Started/Using the  
Menu Button for details.  
Menu button  
Changing the Number of Copies  
You can set the number of copies from 1 to 50. The Control Panel Display  
shows the selected number.  
Press the Quantity button to increase the copy number.  
The display recycles after 50. Press Stop to reset the  
count to 001.  
Copying  
41  
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42  
Copying  
5. Maintenance  
This section describes maintenance procedures for the Xerox WorkCentre. It  
includes the following topics:  
Page  
Managing the Ink Cartridges ...........................................44  
Tips for your ink cartridges.................................................. 44  
Clean Print Head Procedure ............................................... 44  
Wiping the Ink Cartridge Nozzles and Contacts.................. 47  
Cleaning the Cartridge Carrier Contacts............................. 48  
Replacing the Ink Cartridge................................................. 49  
Cartridge Alignment............................................................. 51  
The Xerox WorkCentre Control Program.........................54  
Starting the Xerox WorkCentre Control Program................ 54  
Xerox WorkCentre Control Program Tab Menus ................ 55  
Cleaning the Scanning Glass..........................................56  
Xerox Series User Guide  
43  
Managing the Ink Cartridges  
Tips for your ink cartridges  
To get the maximum benefit from your ink cartridges:  
Do not remove an ink cartridge from its packaging until you are ready to  
install it.  
Do not refill the ink cartridge. The warranty will not cover damage caused  
by using refilled cartridges.  
Store the ink cartridge in the same environment as the printer.  
Do not remove an ink cartridge from the printer except to replace it.  
Immediately replace the ink cartridge or store it in the storage unit. The  
ink cartridge will not print correctly if removed from the machine and left  
exposed to air for an extended period.  
Do not swap the colour cartridge with the black cartridge. The colour  
cartridge should be installed in the Left carrier and the black cartridge  
should be installed in the Right carrier.  
If you have an opened ink cartridge you are not currently using and do  
not have an available print cartridge storage unit, store it in an airtight  
plastic bag. Do not leave it exposed to the air for an extended period; this  
promotes drying out and clogging of the print nozzles.  
Clean Print Head Procedure  
You should test the print cartridge when the print is not clear or image  
information is missing. The problem may be caused by blocked nozzles on  
the ink cartridge.  
This procedure cleans the ink cartridge by purging the nozzles. Then it prints  
a test so you can see the results.  
Use the procedure:  
When you suspect the nozzles are clogged.  
When characters are not printing completely.  
44  
Maintenance  
Cleaning the Print Head Nozzles From the Control Panel  
This procedure cleans the print nozzles and removes any deposits that may  
impair printing functions.  
To run the procedure:  
1
Press the Menu button repeatedly until the code U04 appears in the  
Display. Ensure there is paper in the Automatic Paper Feeder.  
2
Press Start.  
The WorkCentre prints a head cleaning test pattern. Notice the series of  
diagonal lines across the top and bottom of the test pattern. Breaks  
within a line of the same color indicate a clogged nozzle. Try running this  
procedure again if you see breaks in the diagonal lines. If the print quality  
is satisfactory after running the test three times, the print nozzles are  
clean.  
If the print quality of the test pattern is still not satisfactory, go to step 3.  
Remove and reinstall the print cartridge.  
3
4
5
Repeat the Print Head Nozzle procedure.  
If the diagonal lines are still broken, wipe the print cartridge nozzles. See  
Wiping the Print Nozzles and Contacts.  
Maintenance  
45  
To clean the Print Head Nozzles from your PC:  
In Windows 95/98 or Windows NT 4.0:  
1
Go to Start>Programs>Xerox WorkCentre XK Series. Ensure there is  
paper in the Automatic Paper Feeder.  
2
3
Select Xerox WorkCentre Control Program on LPT1.  
The Control Program window opens.  
NOTE: For Windows 3.1: At system startup, open the Xerox WorkCentre  
group from Program Manager. Double-click on the Xerox WorkCentre  
Control Program icon.  
4
Click the Cartridges tab, then click Clean Print Nozzles. The printer  
feeds a sheet of paper and prints the nozzle test pattern.  
NOTE: There are minor differences in the appearance of the Cartridges  
Tab between Windows 95/98 and Windows NT 4.0  
Examine the test pattern. Compare the diagonal same-color lines at the  
top and bottom of the test pattern. Look for a break in the diagonal lines;  
a broken line shows clogged nozzles.  
If the bottom line shows improvement, rerun this test. If improvement  
continues, rerun the test. If all nozzles are not printing after running the  
test three times, continue with step 5.  
5
6
If print quality does not improve, remove and reinstall the ink cartridge.  
Repeat the Print Head Nozzle procedure.  
If the line is still broken, wipe the nozzles and contacts. Refer to  
the Ink Cartridge Nozzles and Contacts.  
Wiping  
46  
Maintenance  
Wiping the Ink Cartridge Nozzles and Contacts  
If print quality does not improve after repeating the Print Head Nozzle  
procedure, the problem may be caused by dried ink on the ink cartridge:  
nozzles  
contacts  
carrier contacts in the printer  
Follow this procedure:  
1
Lift the scanner module. Lift the cartridge compartment lid/support up so  
the scanner module rests on the top edge of the lid/support.  
2
3
4
5
Press Menu until the code U01 appears in the Display.  
Press Start. The cartridge carrier assembly will move into the open area.  
Remove the ink cartridge. See Replacing the Ink Cartridge.  
Use a clean, lint free cloth, dampened with distilled water only, to gently  
clean the entire copper colored area, including the nozzles and contacts.  
To dissolve any dried ink, hold the damp cloth against the nozzles for  
about three seconds. Gently blot and wipe dry.  
NOTE: If you are cleaning a color ink cartridge, be especially careful to  
wipe the nozzles in only one direction so the colors do not mix.  
6
7
8
9
Allow the copper-colored area to dry, then reinstall the ink cartridge  
Close the cartridge compartment lid/support and scanner module.  
Repeat the nozzle test. See Cleaning the Print Nozzles.  
If the line is still broken, clean the print cartridge carrier contacts in your  
machine. See Cleaning the Cartridge Carrier Contacts.  
10 If print quality still has not improved, replace the ink cartridge.  
Maintenance  
47  
Cleaning the Cartridge Carrier Contacts  
1
Lift the scanner module. Lift the cartridge compartment lid/support up so  
the scanner module rests on the top edge of the lid/support.  
Press the Menu button until the code U01 appears in the Display.  
Press Start.  
2
3
4
5
6
Unplug the power cord from the rear of the WorkCentre.  
Remove both ink cartridges.  
Use a CLEAN, LINT FREE, DRY CLOTH to clean the ink cartridge  
carrier contacts on the back wall of the carrier.  
7
8
9
Reinstall the ink cartridges.  
Close the cartridge compartment lid/support and the scanner module.  
Plug the power cord into the WorkCentre.  
10 Test the ink cartridges by running the Clean Print Head procedure. If the  
print quality is still unacceptable, contact your local Xerox Helpline.  
48  
Maintenance  
Replacing the Ink Cartridge  
The ink cartridge includes the ink supply and the print head. Each time you  
replace the ink cartridge, you are replacing the print head as well.  
When you notice the print becomes light or one of  
the low ink Diagnostic Display turns on, replace your  
cartridge.  
NOTE: When either of the two ink cartridge  
Diagnostic Display turns on during PC printing, the  
machine continues printing. After PC printing is  
completed, replace the ink cartridge. Your machine  
counts ink droplets, and keeps ink low counts for  
both ink cartridges.  
Color  
Black  
Diagnostic Display LEDs  
To replace the ink cartridge, perform the following steps:  
1
2
Load paper into the Automatic Paper Feeder.  
Lift and open the entire scanner module. Support the scanner with the  
cartridge compartment lid/support.  
3
4
5
Press the Menu button. A U01 message will appear in the Display.  
Press Start. The cartridge assembly will move to the open change area.  
The LCD window will display the L-C message. If you want to change  
the left cartridge (color) press Start, otherwise press Stop. The message  
will then change to message r-C . If you want to change the right  
cartridge (black), press Start, otherwise press Stop.  
6
7
Pull the handle of the ink cartridge(s) you want to replace toward you  
until there is a click. Remove the ink cartridge(s).  
Remove a new ink cartridge from its packaging and carefully remove the  
tape covering the print head. Hold the ink cartridge by the colored tab or  
black areas only. Do not touch the copper area.  
ª
Maintenance  
49  
8
9
Insert the ink cartridge in the cartridge holder, then push the ink cartridge  
firmly to the rear of the machine until it clicks into place.  
If the ink cartridge moves loosely in the carrier, it has not clicked into  
place. Repeat this step.  
If you changed the left cartridge (colour) press Start, otherwise press  
Stop. The message will then change to r-C . If you changed the right  
cartridge (black) press Start, otherwise press Stop.  
If you pressed Start to either of the two LED messages, the alignment  
procedure will start. An alignment test pattern sheet will print during  
which time the display will show L-P .  
10 Close the cover and proceed to the Cartridge Alignment procedure. Use  
that particular procedure named To Align the Cartridge Using the  
WorkCentre Control Panel, starting with step 4.  
NOTE: If you are interrupted and leave the print carrier in the left side access  
location for more than 30 minutes, the print cartridge carrier moves to the  
right hand standby position.  
50  
Maintenance  
Cartridge Alignment  
You should print the cartridge alignment test if vertical lines or characters  
appear crooked. The cartridge alignment test will straighten the vertical lines.  
To Align the Cartridge from your PC:  
1
Open the Xerox WorkCentre Control Program on LPT1. Refer to  
Starting  
the Xerox WorkCentre Control Program and to Using the Cartridges Tab.  
2
3
4
Click Align Cartridges.  
The printer feeds a sheet of paper and prints the alignment test pattern.  
Examine the test print.  
If the vertical lines are straight, no adjustment is needed.  
If the lines are not straight, select the number in which the lines appear  
the straightest and click OK.  
To Align the Cartridge Using the WorkCentre Control Panel:  
1
Press the Menu button on the Control Panel repeatedly until the  
Message Code U02 appears in the Display.  
2
Press Start.  
NOTE: The machine will time out after one minute if Start is not pressed,  
and will return to Standby Mode. The Display will then show 001 .  
Press Menu repeatedly until you see the code U02 displayed, then  
press Start to repeat the cartridge alignment process.  
3
An alignment test pattern sheet will print during which time the Display  
will show L-P . Review this sheet in response to the next series of six  
Display messages.  
ª
Maintenance  
51  
The alignment sheet looks like the following example:  
4
For the first alignment message, the Display will show “A” plus a number,  
as, A15 . Look this number up on the alignment sheet. If the printed  
lines associated with this number are aligned better than any of the other  
printed lines in group “A”, press the Start button. If there is another set of  
printed lines that is aligned better, press one of the Scroll buttons until  
the number associated with the best aligned set appears in the Display.  
Press Start.  
ª
52  
Maintenance  
5
6
The Display will show the next number in the series, from “B” through  
“F”. Repeat step 4 for these remaining five steps.  
The Ink Cartridge alignment is completed. The Display will return to  
showing 001 .  
Maintenance  
53  
The Xerox WorkCentre Control Program  
In addition to the printer driver, the printer software also includes the Xerox  
WorkCentre Control Program. The Control Program contains setup options  
that define the operation of your machine.  
The Control Program includes five tabs:  
Status - Displays the printer status, ink levels, and print job status  
Options - Includes setup options  
Cartridges - Installs, cleans, or aligns the cartridge  
DOS Printing - Includes settings for printing directly from DOS  
About - Displays the Control Program version  
NOTE: Select the tab menu Help button for online help with tab menu terms  
and parameters.  
Starting the Xerox WorkCentre Control Program  
Windows 95/98 and Windows NT 4.0  
1
2
3
Select Start>Programs.  
Choose Xerox WorkCentre XK Series from the program list.  
Select Xerox WorkCentre Control Program. The Xerox WorkCentre  
Control Program window opens.  
Windows 3.1x  
1
From the Program Manager at system startup, open the Xerox  
WorkCentre XK Series group.  
2
Double-click on the Xerox WorkCentre Control Program icon. The Xerox  
WorkCentre Control Program window opens.  
54  
Maintenance  
Xerox WorkCentre Control Program Tab Menus  
When the Xerox WorkCentre Control Program on LPT1 window opens,  
click the appropriate tab for the options you want to display. On the  
appropriate tab, specify your changes. Click Close when you are done. Click  
Help on any of the tabs to use the online Help feature.  
Using the Status tab  
This tab shows the printer status, ink levels, and print job status. The Status  
tab includes these buttons:  
Cancel Print – select this to cancel your print job.  
Pause – select this to temporarily interrupt your print job. Select again to  
restart the print job.  
Print Test Page – select this to print a sample page.  
The information area displays which job is printing, page and copy counts,  
printing time, any alert/error messages and status. See graphic example  
above that shows print job progress at 39% and a print time of 35 seconds.  
Maintenance  
55  
Cleaning the Scanning Glass  
Carefully wipe the scanning glass with a SOFT, DRY CLOTH. If the glass is  
very dirty, first wipe it with a slightly dampened cloth, then with a dry cloth.  
Be very careful not to scratch the glass surface.  
CAUTION: Never spray liquid directly onto the scanning glass.  
56  
Maintenance  
6. Troubleshooting  
This section describes WorkCentre troubleshooting for the following problem  
areas and messages:  
Page  
Clearing Jams.................................................................58  
Paper Jams While the WorkCentre is Printing.................... 58  
Tips for Avoiding Paper Jams ............................................. 59  
Display Error Codes........................................................60  
Printer Problems .............................................................61  
Print Quality Problems ....................................................64  
Paper Feeding Problems ................................................69  
Scanning Problems ........................................................71  
Diagnostic Display on the Control Panel .........................72  
General Tips ...................................................................73  
Installation ........................................................................... 73  
Performance........................................................................ 73  
Customization...................................................................... 73  
Status Message Codes on the Control Panel..................74  
Refer to the specific subsection for a description of the problem and  
associated solutions.  
Xerox Series User Guide  
57  
Clearing Jams  
Paper Jams While the WorkCentre is Printing  
By carefully selecting the correct paper type and loading them properly, you  
should be able to avoid most paper jams. If paper jams occur, an error  
message E01 appears in the Display and the paper jam Diagnostic  
Display icon lights up on the Control Panel. Follow the steps below to clear  
jam. To avoid tearing paper, pull the jammed paper out gently and slowly.  
If Paper is Jammed in the Paper Feed Area at the Rear of the WorkCentre  
1
2
Remove the stack of paper (if necessary).  
Remove the jammed paper by gently  
pulling it straight up as shown in the  
graphic.  
3
After you remove the jammed paper,  
reload the stack of paper back into  
the Automatic Paper Feeder with the  
print side facing you. Before loading,  
ensure the edges of the stack of  
paper are even and straight.  
4
5
Adjust the paper guide to match the width of the paper.  
Press Stop.  
If Paper is Jammed in the Printer Output Area  
If the paper jams as it moves to the  
printer exit tray, remove the jammed  
paper by pulling gently on the paper as  
shown in the graphic and then press  
Stop.  
58  
Troubleshooting  
Tips for Avoiding Paper Jams  
By carefully selecting print materials and loading them properly, you should  
be able to avoid most paper jams. If jams do occur, follow the steps outlined  
in Clearing Jams. If jams occur frequently, make sure that you are following  
these tips to avoid jams.  
Follow the procedures in Loading Paper to load paper properly. Make  
sure the adjustable paper guides are positioned correctly.  
Do not overload the paper. Never exceed the maximum capacity of 100  
sheets of paper in the Automatic Paper Feeder.  
Flex, fan, and straighten paper before loading it.  
Do not load wrinkled, creased, damp, highly curled, or previously stapled  
paper.  
Do not mix paper types.  
Use only recommended print paper. See Section 1 Getting Started/Paper  
Guidelines  
Ensure that the recommended print side is facing up when loading paper  
into the feeder.  
Store print materials in an acceptable environment.  
NOTE: If the remedies described above do not eliminate the error code in the  
Display and you are sure that no paper remains in the paper path, do the  
following:  
Turn off the power switch, pull the power cord from the wall outlet, wait for at  
least one minute, then insert the power cord back into the wall outlet. Turn  
the power switch on. The machine should be at the normal standby mode.  
Troubleshooting  
59  
Display Error Codes  
The following error codes appear in the Control Panel Display when your  
machine has a problem. Use it to identify and solve problems.  
LED  
Meaning  
Solution  
Remove jammed paper from  
Paper is jammed  
inside the unit, or  
the paper feeder is  
empty.  
E01 .  
the paper feeder or the paper  
exit tray, and press Stop.  
If there is no paper in the  
paper feeder, load and press  
Stop.  
If there is paper in the paper  
feeder, remove the paper, then  
reload paper and press Stop.  
No left cartridge  
No right cartridge  
Install the colour ink cartridge.  
See Installing the Ink Cartridges.  
E02 .  
E03 .  
E04 .  
Install the black ink cartridge. See  
Installing the Ink Cartridges.  
One of the ink  
Push each ink cartridge firmly  
toward the back of the machine  
until it clicks into place and press  
Stop.  
cartridges is not  
installed correctly.  
See CAUTION.  
One or both  
cartridges are not  
in good condition.  
Align the ink cartridges. See  
Aligning the Ink Cartridges.  
E05 .  
Clean the cartridge nozzles  
and contacts. See Wiping the  
Print Nozzles and Contacts.  
Replace the ink cartridges.  
See Replacing the Ink  
Cartridge.  
CAUTION: Non-Xerox ink cartridges will not fit correctly into the  
WorkCentre cartridge compartment.  
60  
Troubleshooting  
Printer Problems  
Symptom  
Cause and Solution  
The printer does not  
print.  
The USB or parallel cable is not  
connected properly.  
The USB or parallel cable is defective.  
Swap the cable with one known to work.  
If necessary, replace the cable.  
If using a parallel cable, ensure that it is  
compliant with the IEEE 1284 standard.  
The printer port is configured incorrectly.  
Check Printer Setting in Windows to  
make certain that the print job is being  
sent to the correct port (for example,  
LPT1).  
A paper jam has occurred. See Section  
6 Troubleshooting/Clearing Jams.  
The printer may be configured incorrectly  
within the PC application. Check the  
application to verify that all print settings  
are correct.  
The printer driver may be  
incorrectly installed. Remove the  
existing printer driver, and re-install the  
printer driver. See Section 1 Getting  
Started/Uninstalling Software. Try  
printing a test page.  
The paper does not feed  
into the printer.  
Paper has not been loaded properly.  
Remove and re-insert the paper  
correctly. See Section 1 Getting  
Started/Loading Paper.  
There is too much paper in the Automatic  
Paper Feeder. Remove some paper.  
ª
Troubleshooting  
61  
Printer Problems  
(continued)  
Symptom  
Cause and Solution  
Part of the printed page  
is blank.  
The page layout is too complex. Simplify  
the page layout, and remove any  
unnecessary graphics from the  
document.  
The page orientation setting may be  
incorrect in the print driver. Change the  
page orientation in the Print Setup dialog  
box.  
The paper size and the software paper  
size settings do not match. Load the  
correct paper in the printer or change the  
software paper size settings in the Print  
Setup dialog box.  
Scaling may be set to less than 100%.  
Change the scaling setting in the  
Paper/Output dialog box.  
The printer cable may be incorrect.  
Replace the cable with a correct cable.  
See Section 1 Getting Started/Setup.  
One of the ink cartridges may be empty.  
The printer prints the  
wrong data, or it prints  
incorrect characters.  
The printer cable may be connected  
improperly. Check the cable connection.  
There may be a problem with the printer  
driver software. Exit Windows and reboot  
the computer. Turn the printer off and on.  
The printer cable may be incorrect.  
Replace the cable with a correct cable.  
See Section 1 Getting Started/Setup.  
ª
62  
Troubleshooting  
Printer Problems  
(continued)  
Symptom  
Cause and Solution  
The paper constantly  
jams.  
There is too much paper in the Automatic  
Paper Feeder. Remove some of the  
paper. If printing onto transparencies or  
labels, insert them one at a time in the  
Manual Paper Feeder.  
An incorrect type of paper is being used.  
Use only paper that meets the  
specifications required by the printer.  
See Section 1 Getting Started/Paper  
Guidelines.  
The paper setting method may be  
incorrect. If printing onto envelopes,  
insert the envelopes so that there is a  
gap of approximately 1 mm between the  
left and right edges of the envelopes at  
the paper guide.  
Printing is too slow.  
If using Windows 3.1, Print Manager may  
be disabled. From the Control Panel  
Printers menu, check the Use Print  
Manager box.  
If using Windows 3.1, the Background  
Printing item in the Option menu of Print  
Manager may be set incorrectly. Select  
Background Printing from the Option  
menu in the Print Manager.  
If using Windows 95/98/NT 4.0, the  
Spooling Setting may be set incorrectly.  
Select Start > Settings > Printers. Click  
the WorkCentre icon with the right mouse  
button, select Properties, click the  
Details tab, and then click the Spool  
Settings button. Select the desired spool  
setting from the available choices.  
Troubleshooting  
63  
Print Quality Problems  
Symptom  
Cause and Solution  
Light or blurred  
characters.  
You may be using Draft quality or Normal  
quality mode. Try using High 1200 dpi  
print quality mode.  
The print cartridge may be running out of  
ink. Replace the print cartridge. The PC  
Control Program Status Monitor shows  
the amount of ink left in the cartridge.  
Make sure you are using the correct type  
of paper. Try another type of paper. See  
Section 1 Getting Started/Paper  
Guidelines.  
You may be printing on the wrong side of  
the paper.  
The print head may need cleaning. See  
Section 5 Maintenance/Print Head  
Nozzle procedure.  
Solid black areas on  
transparencies contain  
white streaks.  
Try changing the fill pattern in your  
application software. The print head may  
need cleaning. See Section 5  
Maintenance/Print Head Nozzle procedure.  
Smudged or dark  
characters.  
Make sure you are using the correct type  
of paper. Try another type of paper.  
Make sure the paper is straight and  
unwrinkled.  
Let ink dry before handling the paper.  
You can use ‘Dry Time Delay’ check box  
in the print driver setting. Change the  
Print Quality setting to Normal quality  
mode. The print head may need  
cleaning. See Section 5  
Maintenance/Print Head Nozzle  
procedure.  
ª
64  
Troubleshooting  
Print Quality Problems  
(continued)  
Symptom  
Cause and Solution  
Characters with white  
lines  
The print cartridge may be running out of  
ink. Replace the print cartridge. The  
Status monitor shows the amount of ink  
left in the cartridge.  
Remove and reinstall the print cartridge.  
See Section 5 Maintenance/Replacing  
the Ink Cartridge.  
The print head may need cleaning. See  
Section 5 Maintenance/Print Head  
Nozzle procedure.  
If printing on transparencies, try changing  
the fill pattern in your application  
software.  
Incorrect format or  
characters do not align  
correctly at left margin.  
The media is incorrectly loaded or is an  
unsupported size or type. See Section 1  
Getting Started/Paper Guidelines. For  
special media, it is recommended to feed  
one sheet at a time.  
Make sure you do not have hard-coded  
spaces at the left margin in your  
application.  
The print head may need cleaning. See  
Section 5 Maintenance/Print Head  
Nozzle procedure.  
The print cartridge may be mis-aligned.  
See Section 5 Maintenance/Cartridge  
Alignment.  
ª
Troubleshooting  
65  
Print Quality Problems  
(continued)  
Symptom  
Cause and Solution  
Vertical straight lines are The print cartridge may be mis-aligned.  
not smooth in tables,  
borders, and graphs.  
See Section 5 Maintenance/Cartridge  
Alignment.  
Printed color does not  
match screen colors.  
The color print cartridge has run out of  
one or more inks. Install a new cartridge.  
See Section 5 Maintenance/Replacing  
the Ink Cartridge.  
The print head may need cleaning. See  
Section 5 Maintenance/Print Head  
Nozzle procedure.  
Black and white is  
printing instead of  
expected color printing.  
The print settings may be incorrect.  
Check Document Type setting in the  
Document/Quality dialog in the print  
driver.  
A black cartridge may be installed  
instead of a color cartridge. Replace with  
a color cartridge. See Section 5  
Maintenance/Replacing the Ink Cartridge.  
ª
66  
Troubleshooting  
Print Quality Problems  
(continued)  
Symptom  
Cause and Solution  
Color print quality is  
poor.  
Ensure that you are using the correct  
type of paper. See Section 1 Getting  
Started/Paper Guidelines.  
Ensure that the Media/Paper Type  
setting in the print driver is correct for the  
type of paper loaded.  
Change the Print Quality setting in the  
print driver to High or Normal  
Printer power is on, but  
nothing prints.  
The printer is improperly connected to  
the computer. Make sure the printer  
cable is firmly connected to the printer  
and the computer.  
Make sure the printer cable is correct.  
See Section 1 Getting Started/Setup.  
Bad printer cable, or computer port. Try  
another cable. See Section 1 Getting  
Started/Setup.  
Make sure your application has the  
WorkCentre selected as the default  
printer.  
Printer seems to be  
printing, but no  
characters are printing.  
Check the print cartridge. Tape may be  
covering the ink nozzles of the print  
cartridge.  
The print cartridge may be out of ink.  
Replace with a new one. See Section 5  
Maintenance/Replacing the Ink Cartridge.  
The PC Control Program Status Monitor  
shows the amount of ink left in the  
cartridge.  
Clean the cartridge carrier contacts. See  
Section 5 Maintenance/Cleaning Carrier  
Contacts.  
ª
Troubleshooting  
67  
Printer Quality Problems  
(continued)  
Symptom  
Cause and Solution  
Unexpected characters  
are printed or characters  
are missing.  
Make sure your application has the  
WorkCentre selected as the default  
printer.  
The printer cable may not be securely  
connected to the printer and the  
computer, or the printer cable may not he  
correct type. Check the printer cable.  
The print head may need cleaning. See  
Section 5 Maintenance/Print Head  
Nozzle procedure.  
Printer prints very  
slowly.  
You may be using High 1200 dpi print  
quality. Change the Print Quality setting  
in the print driver to Normal.  
Graphics print more slowly than text.  
Color prints more slowly than black.  
Special media prints more slowly than  
plain paper.  
Another application currently open affects  
print speed. Close the running program if  
not required.  
Control panel of your  
machine does not  
respond.  
1) Turn power switch off, then on. If this  
does not work, try step 2.  
2) Unplug the power cord, wait one minute,  
then plug in the machine.  
Page does not print.  
Simplify the page format or use fewer fonts.  
Some complicated page formats may not  
be printable on the printer. If you are using  
too many fonts, or printing complex  
graphics, you can experience this problem.  
68  
Troubleshooting  
Paper Feeding Problems  
Symptom  
Cause and Solution  
Paper is jammed during  
printing.  
Clear the paper jam. See Section 6  
Troubleshooting/Paper Jams While the  
Machine is Printing.  
Paper sticks together.  
Ensure there is not too much paper in the  
Automatic Paper Feeder. Depending on  
the thickness of your paper, the feeder  
can hold up to 100 sheets of paper.  
Make sure you are using the correct type  
of paper. See Section 1 Getting  
Started/Paper Guidelines.  
Remove paper from the feeder and flex  
or fan the paper.  
Humid conditions may cause some paper  
to stick together.  
Paper fails to feed.  
Make sure the envelope guide is not in  
the upright position.  
Remove any obstructions inside the  
machine.  
Multiple sheets of paper  
do not feed.  
Different types of paper may be stacked  
in the Automatic Paper Feeder. Load the  
paper of only one type, size, and weight.  
When loading paper, do not force the  
paper down into the printer.  
If multiple sheets have caused a paper  
jam, clear the paper jam. See Section 6  
Troubleshooting/Clearing Jams.  
ª
Troubleshooting  
69  
Paper Feeding Problems  
(continued)  
Symptom  
Cause and Solution  
Paper skews or buckles  
Ensure there is not too much paper in the  
Automatic Paper Feeder. Depending on  
the thickness of your paper, the feeder  
can hold up to 100 sheets of paper.  
Make sure the paper guide does not  
cause the paper to bow in the Automatic  
Paper Feeder.  
Make sure you are using the correct type  
of paper. See Section 1 Getting  
Started/Paper Guidelines.  
When loading paper, do not force the  
paper down into the machine.  
Make sure the right side of the paper is  
aligned with the right edge of the feeder,  
and the left paper guide is set against the  
left side of the paper.  
Make sure the envelope guide is not in  
the envelope position.  
Transparencies stick  
together in the paper  
exit.  
Use only the transparencies specially  
designed for an ink jet printer. Remove  
each transparency as it exits from the  
printer.  
Envelopes skew or fail to  
feed correctly.  
Ensure that the envelope guide has been  
turned upright to the envelope load  
position.  
Ensure that the paper guide is against  
the left side of the envelopes.  
70  
Troubleshooting  
Scanning Problems  
Symptom  
Cause and Solution  
The scanner does not  
scan.  
Make sure you place the document to be  
scanned face down on the document  
glass.  
There may not be enough available  
memory to hold the document you want  
to scan. Try the Pre-Scan function to see  
if that works. Try lowering the scan  
resolution rate.  
The USB or parallel cable is not  
connected properly.  
The USB or parallel cable is defective.  
Swap the cable with one known to work.  
If necessary, replace the cable.  
If using a parallel cable, ensure that it is  
compliant with the IEEE 1284 standard.  
The scanner is configured incorrectly.  
Check scanner setting in scanner driver  
to make certain that the scanner job is  
being sent to the correct port (for  
example, LPT1).  
The unit scans very  
slowly.  
Graphics are scanned more slowly than  
text.  
Communication speed becomes slow in  
scan mode because of the large amount  
of memory required to analyze and  
reproduce the scanned image. Set your  
computer to ECP printer mode through  
BIOS setting. It will help to increase the  
speed. For details on how to set BIOS,  
refer to your PC documentation.  
ª
Troubleshooting  
71  
Scanning Problems  
(continued)  
Symptom  
Cause and Solution  
The following message  
There may be a copying or printing job in  
appears on the computer progress. When the current job is  
screen: Scanner is busy  
receiving or printing  
data. When the current  
job is completed, try  
again.  
completed, try the job again.  
Diagnostic Display on the Control Panel  
There are three diagnostic conditions that may occur in the WorkCentre.  
When any one of these Diagnostic Display LED lights turns on, refer to this  
table.  
LED Light  
Meaning  
Solution  
The colour ink  
cartridge has a  
low ink supply.  
Replace the colour ink cartridge.  
See Section 5  
Maintenance/Replacing the Ink  
Cartridge.  
The black  
cartridge has a  
low ink supply.  
Replace the black cartridge. See  
Section 5 Maintenance/Replacing  
the Ink Cartridge.  
A paper jam has  
occurred inside  
the machine or the  
paper feeder is  
empty.  
Remove the jammed paper from  
the paper feeder or the paper  
exit tray, and press Stop.  
If there is no paper in the paper  
feeder, load paper and press  
Stop.  
If there is paper in the paper  
feeder, remove the paper from  
the feeder, the reload the paper  
and press Stop.  
72  
Troubleshooting  
General Tips  
Installation  
When installing the WorkCentre printer and scanner drivers, close all  
open programs first.  
Improved results can be obtained by installing the WorkCentre drivers  
and Control Program software first before you install the Pagis Pro and MGI  
PhotoSuite software.  
Use a direct connection (single cable) between your PC and the  
WorkCentre to avoid communications problems. Do not use an A/B printer  
switch or a pass-through port (as, a zip drive).  
Performance  
When running a memory intensive function (as, scanning), better and  
faster results can be achieved by closing any open programs (as,  
screensavers and other background applications.  
If any hangup or freeze-up occurs in the PC or WorkCentre, try  
rebooting the PC or turning the WorkCentre off, then on (pulling the AC  
power cord from the AC outlet, then re-inserting the cord).  
If a paper jam occurs, and the error code E01 does not clear after  
removing the jam, pull the WorkCentre power cord from the outlet, wait one  
minute, then plug the cord in again. The Display should show 001.  
If scanning does not work, try reducing the resolution rate.  
When using Clone for copying, if the number of images is not copied as  
expected, the original image size may be too large. Try reducing the image  
size before copying. Also try shifting the image document on the platen to  
different locations (as, the home registration marks).  
Customization  
To have the WorkCentre Control Program run in a minimized mode,  
select Start>Programs>Xerox WorkCentre XK Series> Printer Control  
Program>Options, then check “run minimized”.  
Troubleshooting  
73  
Status Message Codes on the Control Panel  
The following codes provide information on the current status of the machine.  
These codes appear in the Control Panel Display.  
Mode  
Standby  
Copy  
Code  
Descriptions  
001  
Standby mode  
025 to 400  
Copy size (reduction. enlargement)  
001 to 050  
Copy quantity  
U01  
U02  
Menu  
Change cartridge  
Align cartridge. L-P appears in the Display as  
the alignment sheet is printed.  
A00 to A30  
Horizontal alignment  
b00 to b15  
C00 to C30  
d00 to d30  
E00 to E30  
Vertical alignment  
Quick monochrome bi-directional alignment  
Quick color bi-directional alignment  
Normal monochrome bi-directional  
alignment  
F00 to F30  
Normal color bi-directional alignment  
Set paper size:  
U03  
P01  
P02  
P03  
Letter  
A4  
Legal  
U04  
Ink nozzle self test/cleaning  
Scanning has been initiated from PC  
Printing has been initiated from PC  
Left cartridge (color) changed?  
Right cartridge (black) changed?  
PCS  
PCP  
L-C  
PC Scan  
PC Print  
Cartridge  
change  
r-C  
6SYbsy  
The machine is busy. Replace the cartridge  
after the current job is done.  
74  
Troubleshooting  
Appendix  
Machine Specifications  
Scanner  
Item  
Specification  
Operating System  
Interface  
Windows 3.1x, Windows95/98/NT 4.0  
IEEE 1284 (ECP Support), USB (without  
HUB Mode)  
Compatibility  
Device  
TWAIN Standard  
Platen Colour CIS (Contact Image Sensor)  
Maximum216 mm, Effective 210 mm  
Internal 30 bit, External 24 bit  
Scan Width  
Color Depth  
Optical Resolution (H x V) 300 x 600 dpi  
Interpolation Resolution  
Pre-scan Mode  
Max. 4800 dpi  
Yes, 75 dpi  
Minimum PC spec  
486DX, 100 MHz, 16 MB memory, 20 MB  
free disk space  
Recommended PC spec  
Pentium II, 200 MHz, 32 MB memory, 20 MB  
free disk space  
Xerox XK35c/25c User Guide  
75  
Printer  
Item  
Specification  
Technology  
Engine Type  
Operating System  
Interface  
Colour Thermal Inkjet  
2-Pen (K and CMY)  
Windows 3.1x, Windows 95/98/NT 4.0  
IEEE 1284 (ECP Support), USB (without  
HUB Mode)  
Emulation  
HBP (GDI)  
Print Speed  
Mono  
< 8 ppm draft, 5 ppm normal  
< 3 ppm draft, 1.5 ppm normal  
300 x 600 dpi  
Colour  
Print Resolution Draft  
(H x V)  
Normal 600 x 600 dpi  
Best  
Maximum Paper Size  
Effective Printing Width  
Output Tray Capacity  
Input Paper Capacity  
1200 x 1200 dpi (addressable)  
A4/Letter/Legal  
203 1 mm  
Maximum 50 sheets  
Maximum 100 sheets (20 lb. paper)  
1.8 m.  
Maximum Printer Cable  
Length  
Minimum PC spec.  
486DX, 100 MHz, 16 MB memory, 20 MB  
free disk space  
Recommended PC spec.  
Pentium II, 200 MHz, 32 MB memory, 20  
MB free disk space  
76  
Appendix  
Copier  
Item  
Specification  
Copy Mode  
Scanner Type  
Black and Color  
Flat-bed without Automatic Document  
Feeder  
Maximum Original size  
Maximum Paper Size  
Maximum Scan Width  
Optical Resolution (H x V)  
Copy Quality  
A4/Letter  
A4/Letter/Legal  
216 mm  
300 x 600 dpi  
Draft, Normal, Best  
Draft: < 3 cpm, Normal: < 2 cpm  
Draft: < 1.5 cpm, Normal: < 0.5 cpm  
Mono Copy Speed (A4)  
Color Copy Speed (A4)  
Effective Print-edge Margin  
Top: 3.4 mm,  
Bottom: 19.05 mm,  
Each side6.5 mm  
Multicopy  
50 pages  
Reduction and Enlargement 25% to 400% (1% increments)  
Fixed R/E Settings  
Contrast Control  
Ink Saver Mode  
Auto Sensing  
100%, AutoFit, Clone (multiple images)  
3 steps  
Use Draft Mode  
Check Paper (paper jam or no paper),  
Low ink  
Appendix  
77  
General Specifications  
Item  
Specification  
Rated AC power input 110 to 240V AC  
Average power  
consumption  
Under 15W (Standby)  
Under 50W (Copy Mode)  
Under 35W (Scan/Print Mode)  
44 x 46 x 21 cm.  
Machine Size  
Machine Weight  
Operating Condition  
8.25 kg. (machine without paper)  
Temperature  
5o to 40o C  
(40o to 104o F)  
16o to 32o C  
Recommended  
Temperature  
Operating Condition  
Humidity  
40% RH to 70% RH  
Black #8R7881  
Inkjet Cartridge Part  
Numbers  
Colour #8R12591  
78  
Appendix  
Media Specifications  
Sizes  
Width x Length  
(mm x mm)  
Type  
Letter  
216 x 279  
216 x 356  
182 x 257  
210 x 297  
184 x 267  
148 x 210  
105 x 148  
102 x 152  
76 x 127  
Legal  
B5  
A4  
Executive  
A5  
A6 Card  
Post Card 4x6  
Index Card 3x5  
Hagaki  
100 x 148  
98 x 190  
Envelope 7 ¾  
Envelope 9  
Envelope 10  
Envelope DL  
Envelope C5  
Envelope C6  
Envelope B5  
Baronial  
98 x 225  
105 x 241  
110 x 220  
162 x 229  
114 x 162  
176 x 250  
143 x 111  
76.2 to 215.9 x  
127.0 to 355.6  
Custom  
Appendix  
79  
Media Specifications  
(continued)  
Feeding by Media Type  
Paper Type  
Feeding Method  
Normal copying paper  
Auto Feed  
Inkjet Paper  
Transparency  
Coated paper  
Label  
Auto Feed  
Auto Feed  
Auto Feed  
Manual Feed  
Envelope  
Auto Feed (use envelope guide)  
Auto Feed (use envelope guide)  
Manual Feed  
Ordinary card  
T-shirt paper  
Ordinary postcard  
Auto Feed (use envelope guide)  
The following media types are unusable:  
Erasable bond paper  
Synthetic paper  
Thermal reactive paper  
Multi-paged paper  
Embossing paper  
Envelopes with cutting lines, perforated paper, embossed paper,  
contents or self-adhesive envelopes.  
Label paper with slick back  
Auto Feed media weights greater than:  
90 gsm. for paper and envelopes  
150 gsm for card stock  
80  
Appendix  
Certifications  
Radio Frequency Emissions  
Europe  
The CE marking applied to this product symbolises Xerox Europe Declaration of  
Conformity with the following applicable Directives of the European Union as of the dates  
indicated.  
January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC,  
approximation of the laws of the member states related to low voltage equipment  
January 1, 1996: Council Directive 89/336/EEC, approximation of the laws of the member  
state related to electromagnetic compatibility.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses and can radiate  
radio frequency energy and, if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this equipment  
does cause harmful interference to radio or television reception, which can be determined  
by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver  
is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
A full declaration,defining the relevant directives and referenced standards can be  
obtained from your Xerox representative or by contacting:  
Xerox Europe Product Safety,  
Xerox Europe Technical Centre,  
PO Box 17,  
Bessemer Road,  
Welwyn Garden City,  
Herts AL7 1HE, England.  
This system is certified manufactured and tested in compliance with strict safety and  
radio frequency interference regulations. Any unauthorised alteration which includes the  
addition of new functions or the connection of external devices may impact this  
certification. Please contact your local Xerox Europe representative for a list of approved  
accessories.In order to allow this equipment to operate in proximity to industrial, scientific  
Appendix  
81  
and medical (ISM) equipment, the external radiation from the ISM equipment may have  
to be limited or special mitigation measures taken.  
82  
Appendix  
Energy Star  
This printer contains advanced energy conservation technology which reduces power  
consumption when it is not in active use.  
When the printer does not receive data for an extended period of time, power  
consumption is automatically lowered.  
The energy star problem does not represent EPA endorsement of any product or service.  
Appendix  
83  
Index  
Copy, x, 6, 13, 35, 37-40, 74, 77  
Making One Quick Copy, 35, 37  
Custom, 79  
3
3-hole paper, 14  
D
A
Default, 28, 29  
Printer, 23, 26, 27, 67, 68  
About, 29, 54  
settings, 7, 29  
Alert, 55  
Diagnostic Display LEDs, 5, 49, 57, 72  
Display, 2, 3, 5-7, 10-14, 17, 18, 26, 32, 33, 37,  
40, 41, 45, 47-49, 51, 52, 53, 57-60, 73, 74  
Documentation, 9, 22, 26, 71  
DOS, 26, 54  
Alignment, See Ink cartridge:align  
Alignment sheet, 13, 52, 74  
APF. See Automatic Paper Feeder  
Application, 15, 16, 24, 26-28, 61, 64, 65, 67, 68  
Automatic Paper Feeder, 1, 3, 8, 11, 13-16, 45,  
46, 49, 58, 59, 61, 63, 69, 70, 80  
E
B
Editor, xii, 33  
Enlarging, 35, 40  
Bi-directional, xii, 9, 74  
Envelopes, 14, 15, 19, 63, 70, 79, 80  
Error, 6, 10, 14, 55, 58-60, 72  
Codes, 57, 60  
Exit, 8, 29, 58, 60, 62, 70, 73  
Exit tray, 8, 58, 60, 73  
Extender, 8  
C
Cable, xii, 2, 9, 61, 62, 67, 68, 72  
Calling for Service and Supplies, ix, 2  
Cancel, 7, 55. See also Stop  
Cartridge. See Ink cartridge  
Cartridge alignment. See Ink cartridge:aligning  
Cleaning the Scanning Glass, 43, 56  
Closure Button  
F
FCC, 81  
Feeder. See Automatic Paper Feeder or Manual  
Cancel, 7, 29, 55  
Paper Feeder  
File, 23, 26, 28, 32  
Finishing, 28, 29  
Fixed, 77  
Help, 22, 29, 54, 55  
OK, 23, 26, 29, 32, 51  
Colour, ix, 6, 27-29, 35-38, 40, 67, 68, 75-78  
Intensity, 35, 38  
Fold, 14  
Components, 1, 2  
Folder, 28, 29  
Configuration, xii  
Font, 68  
Format, 65, 68  
Contrast, 5, 35, 36, 38, 77  
Control Locations, 1, 3, 4  
Function, xii, 17, 31, 32, 33, 37, 41, 45, 71  
Control Panel, 1, 3-5, 10, 11, 15-18, 27, 41, 45,  
50, 51, 57-60, 63, 73, 74  
Control Program, xii, 11, 22, 26, 43, 46, 51, 54, 55,  
64, 67  
Copies, 6, 29, 35, 36, 39, 41  
G
GDI, 76  
Index  
1
Mouse, 28, 63  
H
Help, 8, 54, 71, 81. See also Closure Button  
Helpful Hints, viii . See also Tips  
Horizontal, 74  
O
Open, 8, 11, 37, 51, 59  
Owner, x  
I
P
IEEE 1284, xii, 4, 9, 61, 72, 75, 76  
Image, xii, 5, 29, 33, 34, 36, 39, 40, 44, 71  
Index, 79  
Paper, 1, 3, 5-8, 11, 14-21, 26, 27, 29, 36, 37, 39,  
45, 46, 49, 51, 58-64, 67, 68, 69, 70, 73, 74, 77,  
78, 80  
Ink cartridge, ix, xii, 1, 2, 4, 10-13, 17, 43, 44, 46-  
50, 53, 60, 62, 65-67, 73  
aligning, 1, 10, 11, 17  
coated, 5, 20, 21, 80  
glossy photo, 1, 21  
greeting card, 20  
guidelines, 1, 19, 59, 63-65, 67, 69, 70  
iron-on, 20  
jams, 57, 58, 59, 69  
avoiding, 57, 59  
Selection, 1, 20  
Size, 1, 18, 76, 77. See also Media  
Specifications  
changing, 17  
cleaning, v, viii, 7, 17, 43, 45, 47, 48, 64-66,  
68, 74  
install, 11  
replace, 49  
Insert, 12, 23, 50, 72  
Installation, vi, xii, 1, 11, 22, 23, 44, 81  
Intensity, 35, 38  
Paper Specifications. See Media Specifications  
Parallel, xii, 9, 61, 72  
Parameter, 29  
Part numbers, ix, 78  
Pause, 55  
Iron-on. See Paper:iron-on  
J
Jams. See Paper jams  
Job, 28, 29  
Port, xii, 4, 9, 10, 29, 61, 67, 72  
Portrait, 14, 20  
Position, 50, 69, 70  
Postcard, 80  
Print  
L
Label, 80  
driver, xii, 22, 23, 26, 27, 29, 32, 33, 34, 54,  
61, 62, 64, 66-68  
job, 15, 16, 26, 27, 29, 54, 55, 61  
Quality, 57, 64-68  
Landscape, 14  
LED Window. See Display  
Limit, 81  
Loading  
Test Page, 55  
envelopes, 1, 15  
paper, 1, 14, 59, 61  
LPT1, 46, 51, 54, 55, 61  
Printer  
Properties, 25, 29  
Settings, 25-28  
Printing, 21, 25, 26, 54, 57, 58, 63, 69, 74, 76  
Problem, 14, 44, 47, 57, 60, 62, 68, 72  
paper feeding, 57, 69, 70  
print quality, 57, 64-67  
printer, 57, 61, 62, 63  
quality, 57, 64-68  
M
Machine Specifications, 75  
Maintenance, 11, 13, 17, 18, 22, 26, 43, 64-68, 73  
Manual Feed, 80  
Manual Paper Feeder, 1, 3, 14, 16, 63  
Margin, 77  
scanning, 57, 71, 72  
Media, viii, 1, 5, 14, 15, 16, 19, 21, 39, 65, 67, 68,  
79, 80  
R
Specifications, 79, 80  
Reducing. See Enlarging  
Registration, xi  
Relative, 21  
Type, 5, 39, 80  
Memory, 71, 75, 76  
Menu  
button, 11, 17, 18, 41, 45, 48, 49, 51  
Features, 35, 37, 38  
Message. See Status:Message Codes  
Model, ix, xi  
Remedy, 59  
Replacing ink cartridge, See Ink cartridge:replace  
Requirement, v, xii  
Resolution, 5, 33-38, 71, 75-77  
2
Index  
Tips, 73  
Transparencies, 14, 20, 39, 63-65, 70, 80  
Troubleshooting, 57  
T-shirts. See Paper:iron-on  
S
Safety Notes, v, vi, vii  
Save, xi, 33  
As, 33  
scaling, 62  
U
Scanner, xii, 3, 4, 11, 12, 17, 22, 31-34, 43, 47,  
48, 49, 56, 57, 71, 72, 74, 75, 77  
Selecting Media Type, 39  
Service, ix, 2, 48  
Setting paper size, 17  
Settings, 7, 25, 26-29, 34, 38, 54, 61-63, 66, 77  
Special Features, 35  
Uninstall, vi, 8, 21, 24, 29, 44, 46, 49, 58-60, 62,  
72, 73  
V
Version, 29, 54  
Vertical, 66, 74  
Setup, 1, 8, 10, 23, 26, 28, 54, 62, 67  
Size, 1, 6, 13, 18, 40, 76, 77, 78. See also  
Paper:Size  
Software, 1, 22, 24, 26, 61  
installation, 1, 22, 26, 32  
Specifications, 19, 75, 78-80  
Status, 6, 54, 55, 74  
W
Windows 3.1x, xii, 23, 24, 27, 28, 54, 75, 76  
Windows 95/98, xii, 23, 25, 27-29, 46, 54, 63, 76  
Windows NT 4.0, 25, 27, 28, 46, 54  
www.xerox.com, ix  
Message Codes, 57, 74  
Stop, 7, 12, 40, 41, 49, 60, 73  
Supplies, 2  
X
Xerox, vii, viii, ix, xi, xii, 2, 22, 25, 26, 28, 31, 32,  
35, 43, 46, 48, 51, 54, 55, 81  
Xerox SupplyNet, ix  
T
Test, 7, 13, 17, 20, 44-48, 51, 55, 61, 74  
Page, 55  
print, 51  
Timeout, 29  
Index  
3
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4
Index  

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