Instructions for use
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5-6-7
Unpacking and levelling
GB
Connecting the electricity and water supplies
The first wash cycle
Technical data
English, 1
Instructions for the fitter
Description of the washing machine
and starting a wash cycle, 8-9
Control panel
Indicator lights
Starting a wash cycle
Wash cycles, 10
Table of wash cycles
Personalisation, 11
Setting the temperature
Setting the spin speed
Functions
BHWM 129
Detergents and laundry, 12
Detergent dispenser drawer
Preparing the laundry
Garments requiring special care
Load balancing system
Precautions and tips, 13
General safety
Disposal
Opening the porthole door manually
Care and maintenance, 14
Cutting off the water or electricity supply
Cleaning the washing machine
Cleaning the detergent dispenser drawer
Caring for the door and drum of your appliance
Cleaning the pump
Checking the water inlet hose
Troubleshooting, 15-16
Assistance, 17-18
1
Connecting the drain hose
Connect the drain
• the supply voltage is included within the values
indicated on the Technical details table
(see page 5);
GB
hose, without bending
it, to a draining duct or
a wall drain situated
between 65 and 100 cm
from the floor;
• the socket is compatible with the washing
machine's plug. If this is not the case, replace
the socket or the plug.
65 - 100 cm
Your appliance is now supplied with a 13 amp fused
plug it can be plugged into a 13 amp socket for
immediate use. Before using the appliance please
read the instructions below.
The drain hose may be
connected to an under-
sink trap. Before
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
connecting the drain
hose from the machine
ensure that any blanks
or removable ends have
been taken off the
spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA
approved fuse to BS 1362 should always be used,
and the fuse cover re-fitted. If the fuse cover is
lost, the plug must not be used until a replacement
is obtained.
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
Replacement fuse covers:
If it is placed over the
edge of a basin or sink
be sure the free end
of the hose is not
underwater.
If a replacement fuse cover is fitted, it must be of
the correct colour as indicated by the coloured
marking or the colour that is embossed in words on
the base of the plug. Replacements can be obtained
directly from your nearest Service Depot.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable
through partitions, units etc., please ensure that
either:
! We advise against the use of hose extensions; in
case of absolute need, the extension must have
the same diameter as the original hose and must
not exceed 150 cm in length.
the plug is replaced by a fused 13 ampere re-
wireable plug bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable
outlet, controlled by a switch, (in compliance with
BS 5733) which is accessible without moving the
appliance.
Ensure that if the drain hose is pushed into a
standpipe, that the end does not go down more
than 15cms (6 inches). If the hose is pushed down
too far, this may cause the machine to self -
syphon ie. continuously empty as it is filling.
Disposing of the plug:
Ensure that before disposing of the plug itself, you
make the pins unusable so that it cannot be
accidentally inserted into a socket.
Electric connection
Before plugging the appliance into the mains
socket, make sure that:
Instructions for connecting cable to an alternative
plug:
• the socket is earthed and in compliance with
the applicable law;
Important: the wires in the mains lead are coloured
in accordance with the following code:
Green & Yellow Earth
• the socket is able to sustain the appliance's
maximum power load indicated in the Technical
details table (see page 5);
B l u e
B r o w n
Neutral
L i v e
3
As the colours of the wires in the lead may not
correspond with the coloured markings identifyng
the terminals in your plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E
an authorised serviceman.
GB
Warning! The company denies all liability if and
when these norms are not respected.
or
or coloured Green or Green & Yellow.
Connect Brown wire to terminal marked L or
coloured Red.
The first wash cycle
Connect Blue wire to terminal marked N or coloured
Black.
Once the appliance has been installed, and before
you use it for the first time, run a wash cycle with
detergent and no laundry, using the wash cycle 1.
If a 13 amp plug (BS 1363) is used it must be fitted
with a
13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt about the electrical supply to
your machine, consult a qualified electrician before
use.
How to connect an alternative plug:
The wires in this mains lead are coloured in
accordance with the following code:
B L U E
B R O W N
GREEN
NEUTRAL (N)
LIVE (L)
EARTH (E)
&
YELLOW
Disposing of the appliance:
When disposing of the appliance please remove the
plug by cutting the mains cable as close as possible to
the plug body and dispose of it as described
previously.
GREEN &
YELLOW
13 ampere fuse
BROWN
CROSS-BAR
CORD GRIP
BLUE
! The washing machine should not be installed in an
outdoor environment, not even when the area is
sheltered, because it may be very dangerous to
leave it exposed to rain and thunderstorms.
! When the washing machine is installed, the mains
socket must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by
4
GB
Technical data
Model
BHWM 129
width 59.5 cm
height 81,5 cm
depth 54,5 cm
Dimensions
Capacity
from 1 to 6,5 kg
Electrical
please refer to the technical data
plate fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
minimum pressure 0.05 MPa (0.5 bar)
drum capacity 52 litres
Water connections
Spin speed
up to 1200 rotations per minute
Energy rated
programmes
according to
regulation
programme 1; temperature 60°C;
using a load of 6,5 kg.
EN 60456
This appliance conforms to the
following EC Directives:
- 2004/108/EC (Electromagnetic
Compatibility)
- 2002/96/EC
- 2006/95/EC (Low Voltage)
5
Instructions for the fitter
Door Mounting Accessories (Fig. 1-2-3-4-5).
GB
Mounting the wooden panel onto the door and
inserting the machine into cabinets:
In the case where the machine must be shipped for
final installation after the wooden panel has been
mounted, we suggest leaving it in its original
packaging. The packaging was designed to make it
possible to mount the wooden panel onto the machine
without removing it completely (see figures below).
The wooden panel that covers the face of the machine
must not be less than 18 mm in thickness and can be
hinged on either the right or left. For the sake of
practicality when using the machine, we recommend
that the panel be hinged on the same side as the door
for the machine itself - the left.
N° 2 Hinge Supports
Fig. 1
N° 2 Hinges
Fig. 2
N° 1 Magnet
N° 1 Magnet plate
Fig. 4
Fig. 3
A
B
N° 4 Spacers
Fig. 4/B
N° 1 Rubber plug
Fig. 5
- No. 6 type A self-threading screws, l =13 mm.
- No. 2 type B metric, countersunk screws, l =25; for
fastening the magnet plate to the cabinet.
- No. 4 type C metric screws, l =15 mm; for mounting
C
D
the hinge supports to the cabinet.
- No. 4 type D metric screws, l =7 mm; for mounting the
hinges on the supports.
Mounting the Parts onto the Face of the Machine.
- Fit the hinge supports to the appliance front panel,
positioning the hole marked with an arrow in fig. 1 so
that it is on the inner side of the front panel. Fit a
spacer (fig. 4/B) between the surfaces using type C
screws.
Tu
- Fit the magnet plate at the top of the opposite side,
using type B screws to fix two spacers (fig. 4/B)
between the plate and the surface.
E
6
Using the Drilling Template.
GB
- To trace the positions of the holes on the left-hand
side of the panel, align the drilling template to the top
left side of the panel using the lines traced on the
extremities as a reference.
- To trace the positions of the holes on the right-hand
side of the panel, align the drilling template to the top
right side of the panel.
- Use an appropriately sized router to mill the holes
for the two hinges, the rubber plug and the magnet.
Fig. 8
Fig. 9
Mounding the Parts onto the Wooden Panel (Door).
- Insert the hinges into the holes (the movable part of
the hinge must be positioned facing away from the
panel) and fasten them with the 4 type A screws.
- Insert the magnet into the top hole on the opposite side
of the hinges and fasten it with the two type B screws.
- Insert the rubber plug into the bottom hole.
Accessories provided for the height adjustment.
The following can be found inside the polystyrene lid
(fig. 10): 2 crossbars (G), 1 strip (M)
the following can be found
inside the appliance drum:
4 additional feet (H),
4 screws (I),
The panel is now ready to be mounted onto the machine.
4 screws (R),
4 nuts (L),
Mounting the Panel into the machine.
2 plinth guides (Q)
Insert the nib of the hinge (indicated by the arrow in
fig. 2) into the hole for the hinge and push the panel
towards the front of the machine. Fasten the two
hinges with the type D screws.
Fig. 10
Adjusting the appliance height.
The height of the appliance can be adjusted (from 815 mm to 835
mm), by turning the 4 feet.
Fastening the plinth guide.
If the machine is installed at the end of a set of modular
cabinets, mount either one or both of the guides for
the base molding (as shown in fig. 8). Adjust them for
depth based on the position of the base molding, and,
if necessary, fasten the base to the guides (fig. 9).
This is how to assemble the plinth guide (fig. 8):
Fasten angle P using screw R, insert plinth guide Q into
the special slot and once it is in the desired position,
lock it in place using angle P and screw R.
Should you require the appliance to be placed higher than the
above height, you need to use the following accessories to raise
it to up to 870 mm:
the two crossbars (G); the 4 feet (H); the 4 screws (I); the 4 nuts
(L) then perform the following operations (fig. 11):
remove the 4 original feet, place a crossbar G at the front of the
appliance, fastening it in place using screws I (screwing them in
where the original feet were) then insert the new feet H.
Repeat the same operation at the back of the appliance.
Now adjust feet H to raise or lower the appliance from 835 mm to
870mm.
Inserting the machine into the Cabinet.
- Push the machine into the opening, aligning it with
the cabinets (fig. 6).
Once you have reached the desired height, lock nuts L onto
crossbar G.
- Regulate the adjustable feet to raise the machine to
the appropriate height.
To adjust the appliance to a height between 870 mm and 900 mm,
you need to mount strip M, adjusting feet H to the required
height.
- To adjust the position of the wooden panel in both
the vertical and horizontal directions, use the C and D
screws, as shown in fig. 7.
Insert the strip as follows:
Important: close the lower part of the appliance front
by ensuring that the plinth rests against the floor.
loosen the three screws N situated at the front of the Top cover
of the appliance, insert strip M as shown in fig. 12, then fasten
screws N.
600 min
M
C
595
540
G
D
570
min
C
L
H
I
Fig. 6
Fig. 7
Fig. 11
Fig. 12
7
Description of the washing machine
and starting a wash cycle
WASH CYCLE PROGRESS
indicator lights
Control panel
GB
SPIN SPEED
knob
D O O R
LOCKED
indicator light
ON/OFF button
TEMPERATURE
knob
START/PAUSE
button with
indicator light
Detergent dispenser drawer
F U N C T I O N
buttons with
indicator lights
WASH CYCLE
knob
Detergent dispenser drawer: used to dispense
detergents and washing additives (see “Detergents
and laundry”).
START/PAUSE button with indicator light: starts
or temporarily interrupts the wash cycles.
N.B. To pause the wash cycle in progress, press this
button; the corresponding indicator light will flash
orange, while the indicator light for the current
wash cycle phase will remain lit in a fixed manner. If
ON/OFF button: switches the washing machine on
and off.
the DOOR LOCKED
off, the door may be opened.
indicator light is switched
WASH CYCLE knob: programmes the wash cycles.
During the wash cycle, the knob does not move.
To start the wash cycle from the point at which it
was interrupted, press this button again.
FUNCTION buttons with indicator light: used to
select the available functions. The indicator light
corresponding to the selected function will remain lit.
Standby mode
This washing machine, in compliance with new
energy saving regulations, is fitted with an
automatic standby system which is enabled after
about 30 minutes if no activity is detected. Press
the ON-OFF button briefly and wait for the machine
to start up again.
SPIN SPEED knob: sets the spin speed or exclude
the spin cycle completely (see “Personalisation”).
TEMPERATURE knob: sets the temperature or the
cold wash cycle (see “Personalisation”).
WASH CYCLE PROGRESS indicator lights: used
to monitor the progress of the wash cycle.
The illuminated indicator light shows which phase is
in progress.
DOOR LOCKED indicator light: indicates whether
the door may be opened or not (see next page).
8
Indicator lights
Door locked indicator light
GB
If this indicator light is on, the appliance door is locked
to prevent it from being opened accidentally; to avoid
any damage, wait for the indicator light to switch off
before you open the appliance door.
The indicator lights provide important information.
This is what they can tell you:
Wash cycle phase indicator lights
Once the desired wash cycle has been selected and has
begun, the indicator lights switch on one by one to
indicate which phase of the cycle is currently in progress.
! If the START/PAUSE indicator light (orange)
flashes rapidly at the same time as the function
indicator light, this indicates a problem has
occurred (see “Troubleshooting”).
Wash
Rinse
Spin
Pump out
End of wash cycle
Function buttons and corresponding
indicator lights
When a function is selected, the corresponding
indicator light will illuminate.
If the selected function is not compatible with the
programmed wash cycle, the corresponding indicator
light will flash and the function will not be activated.
If a function which is incompatible with another
function selected previously, only the most recent
selection will remain active.
Starting a wash cycle
1. Switch the washing machine on by pressing the ON/OFF button. All the indicator lights will turn on for a few
seconds, then only the indicator lights relative to the selected programme settings will remain lit and the
START/PAUSE indicator light will flash.
2. Load the laundry and close the door.
3. Set the WASH CYCLE knob to the desired programme.
4. Set the washing temperature (see “Personalisation”).
5. Set the spin speed (see “Personalisation”).
6. Measure out the detergent and washing additives (see “Detergents and laundry”).
7. Select the desired functions.
8. Start the wash cycle by pressing the START/PAUSE button and the corresponding indicator light will
remain lit in a fixed manner, in green.
To cancel the set wash cycle, pause the machine by pressing the START/PAUSE button and select a new cycle.
9. At the end of the wash cycle the
indicator light will switch on. The DOOR LOCKED indicator light will
switch off, indicating that the door may be opened. Take out your laundry and leave the appliance door ajar to
make sure the drum dries completely. Switch the washing machine off by pressing the ON/OFF button.
9
Wash cycles
Table of wash cycles
GB
Max. Max.
load load
(kg) (kg)
Cycle
duration
Detergents
Fabric
softener
Max. Max.
temp. speed
(°C) (rpm)
Description of the wash cycle
Mini
Normal
Mini
load
Wash
Normal
load
Essentials cycles
Cotton: extremely soiled whites.
1
1
90° 1200
60° 1200
60° 1200
40° 1200
40° 1200
50° 800
6,5
6,5
6,5
6,5
6,5
3
3
3
3
3
141 111
157 98
122 98
115 91
l
l
l
l
l
l
l
l
l
l
l
l
Cotton (1): extremely soiled whites.
Cotton: heavily soiled whites and resistant colours.
Cotton (2): heavily soiled whites and delicate colours.
Coloured Cottons (3): lightly soiled whites and delicate colours.
Synthetics: heavily soiled resistant colours.
2
2
3
4
85
82 63
60
71
2,5 1,5
Fastwash 60': to refresh lightly soiled garments quickly
(not suitable for wool, silk and clothes which require washing by hand).
Special cycles
5
60° 1200
3
-
-
l
l
Baby cycle: heavily soiled delicate colours.
Shirts
6
7
40° 800
40° 600
30° 600
40° 600
2
2
1
1
1
1
1
118 97
69 65
l
l
l
l
l
l
l
l
l
l
Lingerie cycle
8
1
79
55
55
70
51
51
Wool: for wool, cashmere, etc.
9
1,5
1
Silk/Curtains: for garments in silk and viscose, lingerie.
10
30°
0
Eco cycles
Cold
Water
Cold
Water
Cold
Water
Cotton
11
12
13
1200
800
800
6,5
3
-
-
-
85
77
-
-
-
l
l
l
l
l
l
Synthetics
Fast Wash
3
30
Partials wash cycles
A Rinse
-
-
-
1200
1200
0
6,5
6,5
6,5
3
-
-
36 32
l
-
-
-
-
B Spin
16
2
-
-
C Pump out
-
The information contained in the table is intended as a guide only.
For all Test Institutes:
1) Test wash cycle in compliance with regulation EN 60456: set wash cycle 1 with a temperature of 60°C.
2) Long wash cycle for cottons: set wash cycle 2 with a temperature of 40°C.
3) Short wash cycle for cottons: set wash cycle 3 with a temperature of 40°C.
Eco Wash cycles
The Eco Cycles assure energy saving by eliminating the need to heat the water and it’s an advantage both to your
energy bill and the environment!
These innovative Eco programmes (Cotton, Synthetics and Fast Wash) are available for various fabrics and
different quantity of garments; they have been designed to guarantee a high cleaning action even at low tempera-
ture and can be used for lightly to medium soiled loads.
Eco Cycles give the best results thanks to an intensified wash action, water optimization and are carried out in the
same average time of a standard cycle.
For the best washing results with Eco programmes we recommend the usage of a liquid detergent.
10
Personalisation
Setting the temperature
GB
Turn the TEMPERATURE knob to set the wash temperature (see Table of wash cycles).
The temperature may be lowered, or even set to a cold wash ( ).
The washing machine will automatically prevent you from selecting a temperature which is higher than the
maximum value set for each wash cycle.
Setting the spin speed
Turn the SPIN SPEED knob to set the spin speed for the selected wash cycle.
The maximum spin speeds available for each wash cycle are as follows:
Wash cycles
Cottons
Synthetics
Wool
Maximum spin speed
1200 rpm
800 rpm
600 rpm
drain only
Silk
The spin speed may be lowered, or the spin cycle can be excluded altogether by selecting the symbol
.
The washing machine will automatically prevent you from selecting a spin speed which is higher than the
maximum speed set for each wash cycle.
Functions
The various wash functions available with this washing machine will help to achieve the desired results, every time.
To activate the functions:
1. Press the button corresponding to the desired function;
2. The function is enabled when the corresponding indicator light is illuminated.
Note: If the indicator light flashes rapidly, this signals that this particular function may not be selected in
conjunction with the selected wash cycle.
Reduced creases
By selecting this function, the wash and spin cycles will be modified in order to reduce the formation of
creases. At the end of the cycle the washing machine will perform slow rotations of the drum; the REDUCED
CREASES and START/PAUSE indicator lights will flash (orange) and the
phase will remain lit in a fixed
manner. To end the cycle, press the START/PAUSE button or the REDUCED CREASES button.
For the Silk (10) and Lingerie (8) wash cycles, the machine will end the cycle while the laundry is soaking, the
REDUCED CREASES and START/PAUSE indicator lights will flash (orange) and the RINSE phase will remain lit in
a fixed manner. To drain the water so that the laundry may be removed, press the START/PAUSE button or the
REDUCED CREASES button.
! This function may not be used in conjunction with wash cycles 6, 9, 11, 12, 13, B, C.
Mini load
This function is recommended for when the load of laundry is equal to half, or less than half, of the maximum
recommended load (see Table of wash cycles).
! This function may not be used in conjunction with wash cycles 5, 11, 12, 13, B, C.
Extra rinse
By selecting this function, the efficiency of the rinse is increased and optimal detergent removal is
guaranteed. It is particularly useful for sensitive skin.
! This function may not be used in conjunction with wash cycles 13, B, C.
Super Wash
Because a greater quantity of water is used in the initial phase of the cycle, and because of the increased
cycle duration, this function offers a high-performance wash.
! This function may not be used in conjunction with wash cycles 5, 8, 9, 10, 11, 12, 13, A, B, C.
11
Detergents and laundry
Detergent dispenser drawer
Garments requiring special care
GB
Good washing results also depend on the correct
dose of detergent: adding too much detergent will
not necessarily result in a more efficient wash, and
may in fact cause a build up on the inside of your
appliance and contribute to environmental pollution.
Baby cycle: this wash cycle 6 can be used to
remove the soiling typically caused by babies, while
ensuring that all detergent is removed from
nappies in order to prevent the delicate skin of
babies from suffering allergies. The cycle has been
designed to reduce the amount of bacteria by using
a greater quantity of water and optimising the
effect of special disinfecting additives added to the
detergent.
! Do not use hand washing detergents because
these create too much foam.
Open the detergent
dispenser drawer and
At the end of the wash cycle, the machine will slowly
rotate the drum to prevent the formation of
creases; to end the cycle press the START/PAUSE
button.
pour in the detergent or
washing additive, as
follows.
*
1
2
Shirts: use special wash cycle 7 to wash shirts in
various fabrics and colours.
It guarantees maximum care is taken of the
garments and minimises the formation of creases.
Lingerie cycle: for undergarments of any colour,
in any fabric. Use special wash cycle 8.
! Do not pour detergent into the middle compartment (*).
Detergent should only be poured into the compartment 1.
Wool: Hotpoint is the only washing machine
manufacturer to have been awarded the
prestigious Woolmark Platinum Care endorsement
(M.0508) by the Woolmark Company, which means
that all woollen garments may be washed in the
washing machine, even those which state “hand
compartment 1: Detergent for the wash
cycle (powder or liquid)
For best results liquid detergent should be poured
in the dispenser immediately before the start of
the programme.
wash only”
on the label. Wash cycle 9 therefore
offers complete peace of mind when washing
woollen garments in the washing machine (max. load
1,5 kg) and guarantees optimal performance.
Silk: use special wash cycle 10 to wash all silk
garments. We recommend the use of special
detergent which has been designed to wash delica-
te clothes.
compartment 2: Additives (fabric softeners, etc.)
The fabric softener should not overflow the grid.
Preparing the laundry
• Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from
whites.
Curtains: fold curtains and place them in a pillow
case or mesh bag. Use wash cycle 10.
• Empty all garment pockets and check the buttons.
• Do not exceed the listed values, which refer to
the weight of the laundry when dry:
Durable fabrics: max. 6,5 kg
Load balancing system
Before every spin cycle, to avoid excessive vibrations
and to distribute the load in a uniform manner, the
drum rotates continuously at a speed which is slightly
greater than the washing rotation speed. If, after
several attempts, the load is not balanced correctly,
the machine spins at a reduced spin speed. If the load
is excessively unbalanced, the washing machine per-
forms the distribution process instead of spinning.
To encourage improved load distribution and balance,
we recommend small and large garments are mixed
in the load.
Synthetic fabrics: max. 2,5 kg
Delicate fabrics: max. 2 kg
Wool: max. 1,5 kg
How much does your laundry weigh?
1 sheet 400-500 g
1 pillow case 150-200 g
1 tablecloth 400-500 g
1 bathrobe 900-1200 g
1 towel 150-250 g
12
Precautions and tips
! This washing machine was designed and
constructed in accordance with international
safety regulations. The following information is
provided for safety reasons and must therefore be
read carefully.
The crossed out "wheeled bin" symbol on the
GB
product reminds you of your obligation, that when
you dispose of the appliance it must be separately
collected. Consumers should contact their local
authority or retailer for information concerning
the correct disposal of their old appliance.
General safety
Opening the porthole door manually
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given
In the event that it is not possible to open the
porthole door due to a powercut, and if you wish to
remove the laundry, proceed as follows:
supervision or instruction concerning use of the
appliance by a person responsible for their safety.
Children should be supervised to ensure that they
do not play with the appliance.
1. remove the plug from the electrical socket.
2. make sure the water level inside the machine is
lower than the door opening; if it is not, remove
excess water using the drain hose, collecting it in a
bucket.
• This appliance was designed for domestic use only.
• Do not touch the machine when barefoot or with
wet or damp hands or feet.
• Do not pull on the power supply cable when
unplugging the appliance from the electricity
socket. Hold the plug and pull.
3. pull outwards using the tab as indicated in the
figure, until the plastic tie-rod is freed from its
stop position; pull downwards and open the door at
the same time.
• Do not open the detergent dispenser drawer
while the machine is in operation.
• Do not touch the drained water as it may reach
extremely high temperatures.
• Never force the porthole door. This could damage
the safety lock mechanism designed to prevent
accidental opening.
• If the appliance breaks down, do not under any
circumstances access the internal mechanisms
in an attempt to repair it yourself.
• Always keep children well away from the appliance
while it is operating.
• The door can become quite hot during the wash cycle.
• If the appliance has to be moved, work in a group
of two or three people and handle it with the
utmost care. Never try to do this alone, because
the appliance is very heavy.
• Before loading laundry into the washing machine,
make sure the drum is empty.
Disposal
• Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.
• The European Directive 2002/96/EC on Waste
Electrical and Electronic Equipment, requires
that old household electrical appliances must not
be disposed of in the normal unsorted municipal
waste stream. Old appliances must be collected
separately in order to optimise the recovery and
recycling of the materials they contain and reduce
the impact on human health and the environment.
13
Care and maintenance
Cutting off the water and
electricity supplies
To access the pre-chamber:
GB
1. unscrew the lid by
rotating it anti-
• Turn off the water tap after every wash cycle.
This will limit wear on the hydraulic system inside
the washing machine and help to prevent leaks.
clockwise (see figure): a
little water may trickle
out. This is perfectly
normal;
• Unplug the washing machine when cleaning it and
during all maintenance work.
Cleaning the washing machine
The outer parts and rubber components of the
appliance can be cleaned using a soft cloth soaked
in lukewarm soapy water. Do not use solvents or
abrasives.
2. clean the inside thoroughly;
3. screw the lid back on.
Checking the water inlet hose
Cleaning the detergent dispenser
drawer
Check the inlet hose at least once a year. If there
are any cracks, it should be replaced immediately:
during the wash cycles, water pressure is very
strong and a cracked hose could easily split open.
Remove the dispenser
1
by raising it and pulling
it out (see figure).
Wash it under running
water; this operation
should be repeated
frequently.
! Never use second-hand hoses.
2
Caring for the door and drum of
your appliance
• Always leave the porthole door ajar in order to
prevent unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning
pump which does not require any maintenance.
Sometimes, small items (such as coins or
buttons) may fall into the pre-chamber which
protects the pump, situated in its bottom part.
! Make sure the wash cycle has finished and
unplug the appliance.
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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre
(see “Assistance”), make sure that the problem cannot be not solved easily using the following list.
GB
Possible causes/Solution:
Problem
The machine does not switch
o n .
• The appliance is not plugged into the socket fully, or not enough to
make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
• The door is not closed properly.
The wash cycle does not
s t a r t .
• The 'ON/OFF' button has not been pressed.
• The 'START/PAUSE' button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• A delayed start has been set.
• The water inlet hose is kinked.
• The water inlet hose is not connected to the water supply.
• The water pressure is too low.
The machine does not fill with
water or the indicator light
for the first wash cycle stage
flashes rapidly.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The 'START/PAUSE' button has not been pressed.
• The top of the drain hose is too low - It must be fitted at a height
between 65 and 100 cm from the floor.
The machine continuously fills
with water and continually
drains away or Water left in
the dru or Stuck on wash.
• The drain hose is connected incorrectly to the sink trap allowing
water to run into the machine, the drain hose must be positioned
higher than the bottom of the sink to prevent water flowing down the
drain hose.
• The end of the drain hose has been pushed too far down the
standpipe, the 'U' bracket should be fitted 100 mm from the end of
the drain hose.
• The Pump filter is blocked.
• The drain hose is kinked.
The machine does not drain or
spin.
• New Installation - The blanking cap or spigot has not been removed
if connected under a sink.
• The drain hose or sink trap is blocked.
• The wash cycle does not include draining, some wash cycles require
the drain phase to be started manually.
• The REDUCED CREASES function button has been activated. To
complete the wash cycle, press the START/PAUSE button.
• The 'Spin Speed' selector knob is in the
position.
The machine does not heat or
poor wash results.
• The 'Temperature' selector knob is in the
position.
The programme takes too long.
• Programme times will vary due to water pressure, the incoming
water temperature and if the wash load goes out of balance.
This will increase the programme times accordingly (see ' The
machine wont spin properly' below).
The machine vibrates a lot
during the spin cycle.
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic
spacers, or the Polystyrene Packaging have not been removed
when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is
spinning, but at a lower speed.
15
• There will always be some motor, pump and drum noise during spin.
The machine is noisy.
GB
• Out of Balance detected when attempting to go into a spin cycle -
If this happens the machine will continue to try to repeat the
distribution of the load required before the machine will go into
higher spin speeds - This will increase the programme time
accordingly. This is a safety feature to prevent damage. Out of
Balance can be caused by washing a single heavy item (eg duvet,
quilt, etc). - Try the programme again using a different load.
The machine wont spin
properly.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn
down the tap on the water supply pipe slightly and try again.
The machine leaks from the
dispenser.
• The machine is tilting forwards - It must be level when in its final position.
• The fill hose is loose, check both the cabinet and tap ends.
• The fill hose is tight but still leaks, if so replace the rubber
washers, or the fill hose is missing the rubber washer.
• The drain hose is not fixed in properly.
The machine leaks (other than
dispenser).
• Switch off the machine and unplug it, wait for approximately 1
minute and then switch it back on again If the problem persists
contact the Technical Assistance Service.
The indicator lights on the
console are flashing rapidly.
• The machine requires a service wash. Run a 90 degree wash cycle with
detergent and no laundry.
The machine smells.
• The door will not open until the door lock indicator light goes out
shortly after the program has finished.
The machine door cannot be
opened.
• The door seal has drainage holes at the bottom - This is normal.
Door Seal damaged at the
bottom.
• The water level is correct if it can be seen at the bottom of the door
The water level is too low
when the machine is washing.
• The detergent is not suitable for machine washing (it should
display the text 'for washing machines' or 'hand and machine
wash' or the like).
There is too much foam.
After completing the
• To comply with new energy saving regulations the machine is fitted
with an automatic standby system. Press 'ON/OFF' button for 3
seconds to activate the machine, it can then either be switched
off or a new programme selected.
programme, or before starting
a programme, the machine has
turned itself off (no lights).
General.
• Your washing machine contains sensors that monitor progress
during the wash cycle (eg: Water Levels, Temperatures, Out of
Balance loads, Wash time/progress). Normally, if your machine
successfully completes the cycle, there is unlikely to be anything
wrong!
Remember, you will be charged for a service call for problems caused by incorrect installation,
as listed above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the
machine.
Do not wash items which do not have a wash label, or wash items that are not intended as
machine washable.
16
Assistance
Guarantee
12 Months Parts and Labour Guarantee
GB
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of
breakdown repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective
because of either workmanship or materials, we will, at our discretion, either repair or replace the
appliance at no cost to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
-
-
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on
you registering your appliance with us and the parts being fitted by one of our authorised engineers.
There will be a charge for our engineer's time. To activate the extra parts warranty on your
appliance, simply call our registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint
Service Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone
assistance, or, where necessary, to arrange for an engineer to call. If we cannot resolve the
technical problem we will replace your machine or, if you prefer, give you your money back.
17
After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its
working life than us - the manufacturer.
GB
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and
1000 fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts
guarantee you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint's continued commitment to helping the environment, Hotpoint reserves the right
to use quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children,
remove the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts
separately to ensure that the appliance can no longer be plugged into a mains socket, and the door
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Xerox Fabriano
GB
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