DSU II Digital Expandable Systems
Attendant Manual
GCA70245.07 06/03
Printed in U.S.A.
Table of Contents
2.8 Receiving Subdued Off-Hook Voice Announcements
(SOHVA) .................................................................................. 24
3.5 Sending Subdued Off-Hook Voice Announcements
(SOHVA)
34
7.7 Paging ....................................................................................... 76
8.5 Call Transfer - Transferring Recalls to a Secondary Attendant
Telephone ............................................................................... 100
GCA70245
ABOUT THIS BOOK
As a system attendant, you must be familiar with the operation of
your individual station and the entire digital communication system.
This attendant manual serves as both an introduction to the individual
speakerphone and system for new users and a reference for experi-
enced users.
Introduction
The first chapter of the manual describes the initial setup and adjust-
ments necessary to begin using your speakerphone.
1
Getting Started
Basic Operation
The basic operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2
3
Answering Calls
Making Calls
Advanced Operation
The chapters that describe the advanced features of the DXP, DXP
Plus, and FX Series systems are as follows:
4
5
6
7
Advanced Call Handling
Nonverbal Messaging
Programming
Other Features
In addition to the chapters which describe the advanced features of
individual stations, this manual also includes a chapter to describe the
features of the system which are programmed by the attendant.
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Attendant Features
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Following the advanced feature descriptions are two reference tables
that provide a summary and reference of features.
Appendix A
Appendix B
Quick Reference Guide
Display Abbreviations
Also, tips on speakerphone use for the new users are described in
Appendix C and many general phrases and abbreviations which may
not be familiar to users are defined in the glossary. Finally, an index
completes the reference section.
Appendix C
Appendix D
Appendix E
Speakerphone Characteristics
Glossary
Feature Networking Support
Index
What is an Attendant?
The attendant of a telephone system is typically the first person to
answer an incoming call and usually directs incoming calls to the
proper person or department within the system. In addition to call
control, the attendant controls system-wide operating features such as
night transfer (of ringing) and the system clock. Additionally, the
attendant is responsible for programming such items as system speed
dial numbers and LCD messages that are available to many of the
system users.
The system provides two fixed attendant positions at default (stations
1 and 2, intercom 1001 and 1002); however, installers can assign any
or all stations (up to 96 total) as attendant stations if they wish.
Installers can also assign up to four DSS/BLF consoles to each
attendant position where needed. In addition to the many installer-
enabled feature buttons that the system can make available at any
station, the system provides the attendant position with several
special purpose installer-enabled feature buttons to enhance call pro-
cessing. These special purpose buttons are described in Chapter 8.
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GCA70245
The system also provides capabilities for either a local stand-alone
system or a system-to-system network. System-to-system net-
working connects several DXP, DXP Plus, FXS, FXT, and FXII
systems together in an arrangement that allows unified communica-
tions through the system. For a complete list of features and their
properties, see Appendix E, Feature Networking Support.
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Notes
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1. GETTING STARTED
Congratulations and thank you for using a Comdial telephone system!
Your digital speakerphone is supported by a communication system
with hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions. The sections in this
introductory chapter help you initially set up your speakerphone and
become familiar with the controls and indicators. The remaining sec-
tions are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphone’s Buttons
• Your Speakerphone’s Display Lights
• Understanding What the Rings Mean
After setting up your individual station, you are ready to begin your
duties as the system attendant. Chapter 8, Attendant Features, con-
tains instructions on station and line enabling, station naming, and
other system level actions that you should accomplish to effectively
begin operation of your Comdial digital system.
1.1 Setting Up Your Speakerphone
When your new speakerphone
arrives, the system installer
unpacks your speakerphone and
connects the line to a system jack.
The following sections describe a
few initial adjustments that allow
you to quickly begin making and
answering calls with some of the
Impact 8024 LCD Speakerphone
most basic features.
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Getting Started
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1.1.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
• For the microphone to best detect your voice, speak within three
feet of it and face the speakerphone.
• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the speakerphone where
it will detect sounds from typewriters, keyboards, printers,
paging systems, and other equipment.
• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
If you are using an Impact SCS model, your telephone has an
adjustable pedestal to allow you to select the most comfortable
viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.
• To adjust the pedestal (Models 8312S, 8324S and 8324F
only),
1. GRASP the rear of the pedestal
base firmly with one hand AND
LIFT the rear portion of the tele-
phone upward with your other
hand.
2. LIFT the telephone upward with
one hand AND RAISE the tele-
phone supporting arms upward
with your other hand. (Notice there
are three sets of notches under the
Adjusting the Pedestal
telephone corresponding to the three positions available.)
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3. When the telephone is at the desired height, SELECT the closest pair
of notches AND INSERT the supporting arms in the notches. PRESS
DOWN slightly on the telephone until you feel the supporting arms
snap into place.
Also remember, as with any piece of electronic equipment, your tele-
phone may be damaged by contact with liquids. So please try to place
the telephone in an area that is free from the danger of spills.
Note: For more tips and information on speakerphone use,
including the use of a Full-Duplex Speakerphone, see Appendix
C, Speakerphone Characteristics.
1.1.2 SETTING DISPLAY CONTRAST
You can darken or lighten the contrast of the display for best viewing.
• To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP
option appears.
3. SELECT DISP. Your display will
read
.
CONTRAST LEVEL
Select Display
4. SELECT LIGHT or DARK once for
each degree of change desired.
5. SELECT PREV to return to main
display.
6. PRESS SPEAKER to end.
Setting the Contrast Level
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1.1.3 SETTING A PERSONAL RINGING TONE
You can choose one of six different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING
option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose
ring tone in display (a new tone will
sound at each up or down press).
Selecting the Ring Tone
5. SELECT PREV to return to main
display.
6. PRESS SPEAKER to end.
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1.1.4 SETTING VOLUME LEVELS
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, and the
handset.
• To set the ringer loudness
level,
—While your telephone is on-hook
and idle, PRESS the VOLUME
UP OR VOLUME DOWN button
once for each change in loudness
you desire. The ringer sounds
once for each change as an exam-
ple of the current setting.
Impact SCS Volume Buttons
Note: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your
station.
• To set the speaker and handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP OR VOL-
UME DOWN button once for each
change in speaker volume that you
desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOL-
UME DOWN button once for each
Impact Volume Buttons
change in handset volume that you desire.
Note: When a call ends, the system resets the speaker and handset
volume of all future calls to the programmed (default) setting.
For instructions in setting your speakerphone’s default volume,
see Default Volume Control on page 72.
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1.1.5 ANSWERING AND MAKING CALLS
Your speakerphone is now properly configured to answer and making
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.
• When you hear outside ringing (single long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR PRESS other line button to select line (See Line Groups
section on page 69 for more information on selecting an outside line).
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1.2 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
• Displays time, day, date, and active call information.
• Keeps you apprized of the status of your telephone.
• Provides programming prompts.
Auxiliary Jack (available only on Impact 8024S and Impact
SCS Models)
• Allows you to connect a headset, an external amplified ringer, a
tape recorder, or an external paging amplifier to your telephone.
Message-Waiting Light
• Indicates that a message awaits pick up.
Microphone Opening
• Allows hands-free operation of speakerphone (speak clearly
toward microphone opening).
Speaker
• Sounds distant party’s voice.
• Sounds ringing and call-in-progress tones.
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Getting Started
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Impact 8024S-** LCD Speakerphone
Impact SCS 8312S=** LCD Speakerphone
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1.3 Your Speakerphone’s Buttons
Hold Button (HOLD)
• Places a line or intercom call on hold.
• Stores pauses in number sequences during programming.
Interactive Buttons (located below alphanumeric display)
• Provide quick and easy access to system features.
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable).
Intercom Button (INTERCOM)
• Selects an intercom line.
• Allows you to initiate many of the telephone’s features.
Mute Button (MUTE)
• Keeps the person on the line from hearing your conversation.
• Reply to a Subdued Off Hook Voice Announcement (SOHVA).
Programmable Buttons
(also known as Direct Station Select/Busy Lamp Field
(DSS/BLF) Buttons)
• Allow you to store numbers for automatic dialing functions.
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS).
• May be programmed as a feature button.
• May be designated a line button by your system installer.
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Shift Button (SHIFT)
• Allows you to access an autodial number programmed in the
second tier under a DSS button. (That is, you can store an
autodial number at every programmable DSS button location—
a DSS in the regular tier and an autodial in the second tier). You
activate the shift function by pressing this button and turning
the shift light on before automatically dialing an autodial
number from the second tier.
Speaker Button (SPEAKER)
• Turns your speaker on or off.
• Disconnects a call when you are on a hands-free call.
• Ends or cancels programming.
• Activates group listening feature.
Tap Button (TAP)
• Recalls dial tone or generates a hookflash.
• Retrieves held calls or last call placed on hold.
Transfer/Conference Button (TRNS/CONF)
• Transfers calls.
• Sets up conference calls.
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Volume Control (VOLUME UP or VOLUME DOWN)
• Regulates the volume of the ringer, speaker, handset, headset,
and group listening mode.
Impact 8012S-** LCD Speakerphone
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1.4 Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a programmable
Direct Station Select button):
• Steady red = station is in use or in Do Not Disturb.
• Flashing red = station is receiving a call or calling you.
• Fluttering red = station-to-station messaging has been set by the
station associated with this programmable button
Next to a line button:
• Steady green = this is your line, either on-hook (in a hands-free
mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
Note: You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF but-
tons. Ensure that these buttons are labeled correctly to indicate
their unique features.
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Next to a fixed feature or programmable feature button:
• Steady red = the feature is on.
• Steady off = the feature is off.
NOTE: You can find the programmable buttons that the installer
designates feature buttons through user programming in the
same location as the DSS/BLF buttons. Ensure that these buttons
are labeled correctly to indicate their unique features.
Above the MUTE button:
• On steady = called party cannot hear your conversation.
Next to INTERCOM button:
• Steady red with a quick flash = you are using your intercom.
• Winking red = an LCD message is set on your telephone for
others to receive when calling.
• Flashing red = someone is calling your extension
• Fluttering red = auto-redial is in use or system is in night mode.
Above the HOLD button:
• Flashing red (non-SCS Models only) = message awaits pick up.
• Fluttering red = automatic station relocation has been set.
Next to the MESSAGE button (SCS models only)
• Flashing red = message awaits pick up.
Above the SPEAKER button:
• On steady (with the telephone on hook and busy) =
speakerphone mode is active.
• On steady (with telephone on hook and idle) = background
music is turned on.
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1.5 Understanding the Rings Patterns
• Two short rings = intercom call.
• Single longer ring = outside call.
• One short ring burst = voice announce.
• Three short ring bursts = ring back from a held call, callback
from a queued call.
You can vary the ringing tone of your telephone, choosing from one
of six different rings. This way, you can identify your ring even
though you may not be close to your telephone.
Additionally, so you won’t be disturbed when you’re busy on a call
and another call rings at your station, the ring volume is subdued
automatically.
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2. ANSWERING CALLS
2.1 Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and
lights the line status light. If the installer enabled ringing line pref-
erence at your station, an orange light flashes next to the line that your
station answers when you lift the handset; a red light flashes for any
other ringing line.
Also, when an outside call rings at your station, the LCD screen dis-
plays any caller ID information that your station is programmed to
receive.
• When you hear outside ringing (long bursts) and
observe an orange flashing light,
1. For speakerphone, PRESS flashing line button AND SPEAK toward
telephone.
2. For privacy, LIFT handset.
• When you hear outside ringing (long bursts) and
observe a red flashing light,
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
Note: For more information on setting DND at your station, see
section titled Do Not Disturb Condition on page 74.
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Answering Calls
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2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. Your station receives intercom calls in one of two ways
depending upon system programming. With a tone-first setting, the
telephone rings in a distinctive pattern and the user of the receiving
station must take action to answer.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
In a voice-first setting, a short tone is followed by the caller’s voice
heard on the speaker. As with an incoming outside call, the LCD
screen displays caller ID information and your other options for
answering the call.
• When you hear an intercom tone followed by a caller’s
voice,
—SPEAK toward the telephone to answer OR LIFT handset if
privacy is desired.
Note: For more information on setting DND at your station, see
section titled Do Not Disturb Condition on page 74.
When your system installer makes the option available to system
users, you can block all voice announce intercom calls to your station
if you wish. See the section titled Voice Announce Blocking on page
27.
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2.3 Monitored Stations
When the installer assigns the personal intercom number of one tele-
phone to appear at a button on another telephone, the button and its
associated light provide a direct station select (DSS) busy lamp field
(BLF) feature. With this feature, the user can monitor the status of
the appearing station.
When the station monitoring feature is off, the status light shows the
state of the monitored telephone.
When the station monitoring feature is on, the status light shows
activity status (idle, ringing, busy, and hold) of the monitored tele-
phone.
• To monitor another telephone,
1. OBSERVE the BLF light indications next to the Direct Station Select
(DSS/BLF) button:
• Off = Station is idle.
• Flashing (if enabled) = Station has an incoming call.
• On = Station is busy.
Your telephone may have the personal intercom number of another
telephone appearing at a programmable button location. You can
press the DSS/BLF button to call that telephone or to answer a call
that is ringing at the monitored station if you wish.
• To call an idle monitored station or to answer one that
is ringing,
1. NOTE the BLF light condition.
2. PRESS assigned DSS/BLF button.
3. SPEAK toward telephone OR LIFT handset if privacy is desired.
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2.4 Holding Calls
This feature allows you to temporarily disconnect from a current call
yet retain it so that it can be retrieved. When you place a call on hold,
you are free to use your telephone for other calls or features and then
return to the held call. At a multiline telephone, you can put a call on
hold manually, by pressing the HOLD button, or automatically (if
programmed), by pressing another line button.
You can place a call on hold in either an exclusive or non-exclusive
manner. With a regular or non-exclusive hold, you can pick up the
held call at your telephone or another user can pick the call up at a
telephone sharing the held call line.
• To place a call on hold (non-exclusive),
—PRESS HOLD. The light above your line button begins to blink.
• To retrieve a held call,
1. PRESS line button of the held call (with winking light), OR PRESS
TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
2.4.1 EXCLUSIVE HOLD
Exclusive hold prohibits a user from retrieving a held call at any
station other than the one where someone placed it on hold. The
exclusive hold condition also links the held call to the timed hold
recall time-out feature. After time-out, audible and visual signaling
occurs and the exclusive hold condition reverts to a normal hold con-
dition. The installer enables or disables exclusive hold as a class of
service feature.
• To place a call on exclusive hold,
—PRESS HOLD twice.
• To retrieve exclusive hold,
1. PRESS line button of held call (with winking light), OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
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2.4.2 HOLD RECALLS
After a call has been on hold for the period of time (set by the installer
of your system), the system causes three quick hold recall tone bursts
to sound at your telephone and the flash rate of the line button
becomes faster.
If the call is on exclusive hold, it will revert to manual hold after the
hold recall period. Calls that revert to manual hold can be picked up
from any telephone with line appearance for the recalling line.
• If a held line is recalling,
choose one of the following:
Recall L123
HOLD
ANS
1. SELECT HOLD (interactive button)
to place the call on hold at your sta-
tion and restart hold timer.
2. PRESS line button (with fluttering
green light) OR SELECT ANS to
retrieve the call.
A Recalling Held Line
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2.4.3 DIRECTED HOLD
This feature allows you to pick up the last call a user placed on hold at
another station. This feature does not allow you to pick up exclusive
hold calls or calls that are in the process of being transferred. In
addition, this feature allows you to place a call on hold at another
station and have this call appear to be the one that has been on hold
there for the longest time. Features such as hold recall apply to the
station that received the directed hold call and not to the station that
sent the directed hold call.
• To place a call on hold at another telephone (directed
hold),
1. While on line, PRESS INTERCOM OR TRNS/CONF if intercom
call.
2. DIAL *90.
3. DIAL extension number of telephone to receive held call.
You can pick this call back up if you need to. To do this,
1. DIAL *4.
2. DIAL extension number of that telephone.
3. ANSWER call as desired OR PRESS SPEAKER to hang up.
• To pick up a call that was placed on hold at your
telephone by a user at another telephone,
—PRESS INTERCOM AND DIAL #90.
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2.5 Night Transferred Calls - Line
Answer From Any Station
When you, as the attendant, program the system for nighttime oper-
ation using the night transfer of ringing feature, the line answer from
any station feature is made active. With this feature, you can dial an
access code over the intercom line to allow you to answer any ringing
outside line. The line need not be ringing at the your station for this
feature to be used.
• When you hear ringing,
1. PRESS INTERCOM.
2. DIAL 80.
3. SPEAK toward telephone to answer call OR LIFT handset if privacy
is desired.
2.6 Caller ID (Automatic Number
Identification)
When installed by system programming, the Caller ID feature allows
you to view incoming call numbers before you answer them.
Incoming call numbers flash in the lower half of the LCD. If you
answer the call, the number appears in the upper half of the LCD.
If another call rings in while on a call, the second caller’s number
flashes on the LCD for five seconds. The system stores the last
caller’s number.
• To dial the number of the last incoming call while on an
active call,
1. PRESS HOLD.
2. PRESS programmed SAVED NUMBER REDIAL button. (See Fea-
ture Buttons section on page 87 for programming.)
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2.7 Call Pickup
In addition to using your speakerphone’s DSS/BLF buttons to access
calls, the system offers two other distinct methods to answer
incoming calls that are ringing at other stations.
2.7.1 GROUP CALL PICKUP
The installer often arranges several telephones together in a user
group. Up to four different groups can exist with any number of sta-
tions in a group. If your telephone is so arranged, you can answer
calls that are ringing at other stations within your particular group.
• To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL #4.
3. SPEAK toward telephone OR LIFT handset if privacy is desired.
2.7.2 DIRECTED CALL PICKUP
Also, you can answer a call that is ringing at any telephone in the
system if you know the ringing telephone’s extension number.
To answer a call that is ringing at any telephone in the system,
1. PRESS INTERCOM.
2. DIAL *4.
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone OR LIFT handset if privacy is desired.
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If you have programmed a PICK UP button on your telephone (see
Feature Buttons on page 87 of this guide), you may make a call
pickup (either within your group or at a specific station inside or
outside your group) using that button.
For a discussion on using a DSS/BLF button to answer an incoming
call, see Monitored Stations section on page 17.
If ringing telephone
is within your designated
...DIAL # 4
calling group...
For any ringing telephone...
...DIAL
✳
4 + extension code
Ringing
Station
Your
Station
...PRESS
flashing
DSS/BLF
button
If you have programmed
a DSS/BLF button for
the ringing telephone...
Answering Calls for Other Stations
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2.8 Receiving Subdued Off-Hook Voice
Announcements (SOHVA)
2.8.1 HANDLING AN INCOMING SOHVA
This feature allows an intercom caller to break into your call by
making an announcement through your handset receiver. With
SOHVA, the announcement is delivered and responded to in a
subdued manner that prevents the distant party from hearing either
the announcement or the response. A tone alert precedes the
announcement and is delivered to the handset receiver of the tele-
phone ahead of the announcement.
You can respond to the announcement in a verbal or non-verbal
manner. You deliver a verbal response by pressing and holding the
MUTE button or appropriate interactive button and speaking into the
handset.
• To respond to a SOHVA
verbally,
S12 Calling
MSG
BLOCK
1. SELECT AND HOLD MUTE.
2. SPEAK into handset. Distant party
cannot hear your response.
3. RELEASE MUTE after response is
complete to return to distant party.
Incoming SOHVA
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You can respond with a non-verbal response by pressing a pro-
grammed button to send a message to be shown on the display of the
announcing station (if it is an LCD speakerphone).
• To respond to a SOHVA
nonverbally through
Response Messaging,
S12 Calling
HVHLD
TKMSG
CLBK
1. SELECT MSG.
2. SELECT HVHLD OR TKMSG OR
CLBK. (Message appears in the dis-
play of the telephone making the
SOHVA).
Message Response
3. CONTINUE your current call with distant party. (SOHVA caller is
automatically disconnected from your telephone).
NOTE: A station that is currently active in speakerphone mode or
has Voice Announce Block set CAN NOT receive a SOHVA.
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2.8.2 BLOCKING A SOHVA
You can also block an incoming SOHVA with the interactive buttons
or by previously programming your speakerphone for Voice
Announce Block. See Voice Announce Blocking section on page 27
for more information.
• To respond to a SOHVA by blocking,
—SELECT BLOCK when you hear SOHVA tone. (SOHVA call
is disconnected).
INCOMING
SOHVA
SOHVA RESPONSES
SOHVA
Delivering
Station
Your
Station
Press and Hold MUTE
While Speaking
VERBAL
Select MSG And
Choose Message
To Deliver
NONVERBAL
Select BLOCK
To Disconnect
BLOCK
Answering aa SOHVA
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2.9 Voice Announce Blocking
If your system installer makes this feature available, you can prevent
voice announcements such as voice-first intercom calls from
sounding over your telephone speaker if you wish. This feature also
blocks Subdued Off-Hook Voice Announcements (SOHVA) and
denies access in response to attempted SOHVAs.
• To block all voice-announced
calls,
Voice Ann. Block
ON
OFF<
EXIT
1. SELECT OPTIONS.
2. SELECT NEXT until VAB appears.
3. SELECT VAB.
4. SELECT ON to block.
5. PRESS SPEAKER to end.
• To unblock all voice-announced calls,
1. SELECT OPTIONS.
2. SELECT NEXT until VAB appears.
3. SELECT VAB.
4. SELECT OFF to unblock.
5. PRESS SPEAKER to end.
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Notes:
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3. MAKING CALLS
3.1 Making Outside Calls
You can manually dial a number over any telephone line you select.
Or, if the installer assigned a prime line or the idle line preference
feature to your LCD speakerphone, the system automatically selects a
line for use when you lift the handset.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR other line button to
Line 2
select line (See Line Groups section
for more information on selecting an
outside line).
ARDL
SAVE
3. LISTEN for dial tone.
4. DIAL number.
Outside Dialing Display
5. LIFT handset if privacy is desired.
If your station has an assigned prime line, you will not have to select a
line before dialing outside your system.
• To dial an outside number using your prime line,
1. LIFT handset if privacy is desired. Outside line is automatically
selected.
2. LISTEN for dial tone.
3. DIAL number.
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3.2 Making Intercom Calls
There are two methods for making an intercom call. One causes the
called telephone to ring (tone-first). The other causes your voice to
sound out at the called telephone (voice-first). Your installer can set
the system to deliver either tone-first or voice-first calling.
NOTE: The following instructions assume a tone-first setting. You
can change a call to voice announce signaling for that call simply
by pressing the INTERCOM button again after dialing the exten-
sion number or by pressing the DSS/BLF button again.
• To manually cause the other
telephone to ring (tone
calling),
J Doe
TRACK
CAMP
MSG
1. PRESS INTERCOM.
2. DIAL extension number (called tele-
phone will ring).
Calling J Doe
• To tone call automatically,
—PRESS DSS/BLF button (called telephone will ring).
NOTE: The following instructions assume a voice-first default
setting. Any user can change a call to a tone signaling for that
call simply by pressing the INTERCOM button again after dialing
the extension number or by pressing the DSS/BLF button again.
• To voice announce manually,
Wed
J Doe
12
10:42
1. PRESS INTERCOM.
2. DIAL extension number.
3. SPEAK your announcement.
• To voice announce automatically,
Connected to J Doe
1. PRESS DSS/BLF button.
2. SPEAK your announcement.
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3.3 Automatic Dialing
This feature provides one- or two-button speed dialing using pro-
grammable buttons at which you have previously stored numbers.
There are two types of speed dial numbers: (1) numbers that you store
for your own use (personal speed dial numbers and autodial
numbers), and (2) numbers that the system attendant stores for
everyone’s use (system speed dial numbers).
• To automatically dial an autodial number from one of
the programmable buttons on your station, choose one
of the following:
1. PRESS programmed autodial button (line selection is usually a part of
the stored speed dial number).
2. PRESS SHIFT AND programmed autodial button (to choose number
stored as second choice at that button).
• To speed dial a personal speed dial number from the dial pad,
—While on hook, DIAL speed dial number on dial pad (0 to 9).
• To speed dial a system speed dial number from the dial pad,
—While on hook, DIAL * AND system speed dial number
(01 – 99).
NOTE: If you manually choose a line for dialing, press HOLD
before using a speed dial. If you place a call on hold prior to
using your speed dial, pause several seconds before you press the
speed dial button; if you immediately press the speed dial button,
the system will choose the line that you have on hold to place your
speed dial call.
Autodial Numbers
PRESS button of
desired number
to dial directly
Speed Dial Numbers
DIAL desired number
for personal speed dial
OR
and number
DIAL
✳
for system speed dial
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3.4 Redialing
3.4.1 REDIAL - LAST-DIALED NUMBER
The system provides each station with a last number redial feature.
This feature saves 16 digits of the last outside number dialed at the
station. A newly dialed number always replaces a previously dialed
number. When you press the last number redial button, the system
will choose a line and redial the saved number.
• To redial the last-dialed
number,
918045551212
SAVE
ARDL
1. PRESS SPEAKER OR HANG UP
handset to disconnect current ringing
or busy tone.
2. DIAL #.
Automatic Redial Option
3. LISTEN for ringing or busy tone over
the telephone speaker:
3.4.2 AUTOMATIC REDIAL
• To redial the number once a minute for 10 minutes,
1. SELECT ARDL OR PRESS programmed AUTOMATIC REDIAL
button. (See page 67 for directions on programming an Automatic
Redial button.)
2. The number will be dialed once a minute for 10 minutes (INTER-
COM light flashes).
3. Listen for ringing or busy tone over the monitor speaker.
NOTE: You must pick up the handset once the call is connected,
or the system will disconnect the call after 30 seconds.
• To cancel this automatic redial action,
1. LIFT AND REPLACE handset OR, USE the telephone for some
other function.
2. The INTERCOM light then turns off and the phone returns to idle.
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3.4.3 REDIAL PROGRAMMING (STORING NUMBERS)
When you use last number redial, you will overwrite the temporary
system-saved number with subsequent dialing activity. However, you
can also permanently save a number that remains available until you
overwrite it by saving a different number at the same storage location.
To save a number, you press a SAVE button before hanging up after
you dial the number. To dial the saved number, press HOLD then
press the same button and the system automatically dials the saved
number
• To permanently store a number you’ve just dialed,
—SELECT SAVE.
• To dial the saved number,
1. PRESS HOLD.
2. PRESS programmed SAVE NUMBER REDIAL button. (See page
62 for instructions on programming a SAVE NUMBER REDIAL but-
ton.)
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3.5 Sending Subdued Off-Hook Voice
Announcements (SOHVA)
You can make a private voice announcement to another station that is
off-hook and busy on a call if the installer has arranged the system to
provide this feature. With SOHVA, the announcement is delivered
and responded to in a subdued manner that prevents the distant party
from hearing either the announcement or the response. A tone alert
precedes the announcement and is delivered to the handset receiver of
the telephone ahead of the announcement.
• Make a SOHVA
announcement using the
SOHVA button as follows:
J Doe Is Busy
SOHVA
CAMP
NEXT
1. MAKE intercom call AND HEAR
busy tone. If called station is on out-
side line, ring-back tone is heard, but
SOHVA is still available.
Making a SOHVA
2. SELECT SOHVA AND HEAR several quick tone bursts.
3. MAKE announcement (busy tone means that your SOHVA has been
denied through system programming or that the called party has
blocked your SOHVA).
4. WAIT on line for reply (either verbal or LCD reply).
The receiving station can respond to the
announcement in a verbal or non-verbal
I Will Call Back
manner. They affect a verbal response
12
Wed
10:42
by pressing and holding the MUTE
button and speaking into the handset.
They effect non-verbal response by
pressing a programmed button to send a
message to be shown on the display of
Receiving an LCD Reply
the announcing station (if it is an LCD speakerphone). The
announcing station is automatically disconnected after the response
message is displayed.
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3.6 Camping On and Queuing
3.6.1 BUSY OR IDLE STATION, AUTOMATIC CALL-
BACK
If the telephone you have called on an intercom line is busy or rings
with no answer, you can have the system ring your telephone when
the called station becomes idle (if it was busy) or when there is any
activity initiated at that telephone (if it rang with no answer before).
• To camp on at a busy or no answer station,
1. MAKE intercom call.
NOTE: If you make a call in the voice-announce mode and
receive no answer at the called station, press INTERCOM before
selecting CAMP button in order to camp-on at that station.
2. SELECT CAMP.
3. Your telephone immediately hangs
J Doe Is Busy
up. When the telephone you called
becomes idle, your telephone will
ring with five short ring bursts.
SOHVA
CAMP
NEXT
4. PRESS INTERCOM when you hear
the ring bursts. The other telephone
will start ringing.
Selecting Camp-On
• To cancel automatic ringback,
—PRESS INTERCOM AND DIAL #6.
• To camp on at a station with a Do Not Disturb
condition set,
1. MAKE intercom call.
2. SELECT CAMP. A callback will occur when called station is no
longer set in the Do Not Disturb mode.
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3.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL
WAITING)
If the telephone you have called is busy, you can send a call waiting
tone to that busy telephone and wait on the line for an answer.
• To camp on when you hear a
busy signal,
J Doe Is Busy
CWAIT
OVER
MSG
1. SELECT NEXT until CWAIT
appears.
2. SELECT CWAIT.
3. WAIT on line for reply.
Sending Call Waiting Signal
4. Called party can place the current call
on hold or disconnect from the call to answer your call-waiting tone,
or choose to ignore your call-waiting tone and continue current con-
versation.
Your
Station
BUSY
NO ANSWER
To Wait For
Callback...
To Send Call
Waiting Tone...
To Wait For
Callback...
...Select CAMP
and Disconnect
...Select CWAIT
and Wait for Reply
...Select CAMP
and Disconnect
Busy station
hears tone
and may respond
When idle,
your call
is connected.
When any activity
or ignore.
occurs at station,
your call is
connected.
Idle
Station
Busy
Station
Camp-On Options
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3.7 Executive Override
You can override a call in progress or a Do Not Disturb condition at
another telephone if the system installer has enabled the executive
override feature at your telephone. (If the feature is not enabled, an
error tone sounds and screen options remains displayed.) Conditions
for executive override are as follows:
Calling station has class of service that enables busy override.
Calling station is switched to override voice path.
When the calling party dials the override code, the called party
receives six tone bursts. The called party may respond and will be
heard by the calling station and outside party.
• To override an in-progress call at another telephone,
1. MAKE intercom call AND HEAR a busy signal.
2. DIAL *03 OR SELECT NEXT until you can SELECT OVER (all
parties will hear several tone bursts).
3. JOIN in-progress call.
• To override a Do Not Disturb condition at another
station,
1. SELECT OVER to disable the Do Not Disturb condition at the called
station.
2. SPEAK your announcement (if in voice-first mode) OR HEAR ring-
back tone (if in tone-first mode).
NOTE: This action disables DND condition at the other tele-
phone until DND is reset.
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Notes:
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4. ADVANCED CALL HANDLING
4.1 Waiting for a Line (Queuing)
If all the lines in a line group are busy, you can place your telephone
in a queue to await an idle line in the line group.
• To queue for a line group,
1. PRESS INTERCOM.
2. DIAL line group access code (9, 81, 82, 83).
3. HEAR busy tone.
4. DIAL *8 and hang up.
5. When line group is free, your telephone sounds several short ring
bursts.
6. LIFT the handset, LISTEN for dial tone AND MAKE call.
• To cancel line group queuing,
—PRESS INTERCOM, DIAL #8 AND HANG UP.
• To queue for a line that appears on your telephone,
1. PRESS HOLD.
2. PRESS line button of busy line.
3. HEAR short tone.
4. When the line is free, your telephone sounds five short ring bursts tell-
ing you that you can use your line.
5. LIFT handset to answer. If you no longer need the line, ignore the ring
burst.
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4.2 Call Transferring
4.2.1 SCREENED CALL TRANSFERS
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the call),
you have made a screened transfer.
• To screen and transfer a call
to another telephone in the
system,
Push T/C To CONF
SPKR To Transfer
1. ANSWER call.
2. PRESS TRNS/CONF (call is auto-
matically placed on hold).
Selecting a Transfer
3. DIAL extension number of telephone
to receive transfer, OR PRESS DSS/BLF button for that extension.
4. ANNOUNCE call when intercom party answers.
5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR
HANG UP.
The intercom party then has the call (if
he or she answered the screened transfer
J Doe Is Busy
CAMP
NEXT
SOHVA
with the handset). If you announce the
transfer over the speaker, the intercom
party’s telephone will ring with the
transferred call after you hang up.
Unable to Transfer
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• If the intercom party is busy, take one of the following
steps (if made available at your telephone by installer
programming):
1. SELECT RECON to reconnect the
call to your station,
J Doe Is Busy
2. SELECT SOHVA to interrupt the
call and tell the intercom party that a
call awaits,
RECON
OVER
MSG
3. SELECT MSG to leave a message-
waiting indication at the called sta-
tion.
More Transfer Options
4. SELECT CAMP to camp-on to that station.
5. SELECT OVER to override the busy signal and join the call in
progress.
If the intercom party does not answer
their telephone when ringing, take one
J Doe
TRACK
CAMP
MSG
of the following steps:
1. SELECT CAMP to Camp-on to that
station.
2. SELECT MSG to leave a message-
waiting indication at the station.
No Answer from J Doe
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4.2.2 UNSCREENED CALL TRANSFERS
Unscreened call transfer allows you to transfer both line and intercom
calls from your station to another station or group without first
announcing them. The unscreened transferred call appears at the
other station where it rings if that station is idle or automatically
camps-on and awaits an answer if that station is busy.
• To transfer an unscreened call to another system
telephone,
1. ANSWER call.
2. PRESS TRNS/CONF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer, OR PRESS
DSS/BLF button for that extension.
4. PRESS SPEAKER to disconnect (if in speakerphone mode), OR
HANG UP. The transfer will ring at the called telephone.
The call automatically rings back to your station after a programmed
recall period. There is no limit as to how many calls that can be
camped onto another station.
• If an unscreened transfer call is not answered and
recalls to your telephone, you can take one of the
following steps:
1. PRESS HOLD to place the call on
hold at your telephone.
Recall Line 2
2. SELECT ANS to return to the call.
3. SELECT SEND to retry the transfer.
SEND
HOLD
ANS
Attempted Transfer of Line 2
to J Doe is Recalling
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4.3 Conferencing
4.3.1 CREATING A CONFERENCE CALL
When your telephone is joined together with several other telephones
on the same call, the effect is called conferencing. You can make con-
ference calls that involve up to five parties, including you as the orig-
inating party, in any combination of outside lines and intercom
parties.
NOTE: When setting up a conference call with outside lines and
internal telephones, you must call the outside lines first.
• To set up a conference call that includes both outside
lines and intercom parties, outside lines alone, or
intercom parties alone,
1. MAKE first call.
2. PRESS TRNS/CONF (call is placed
Push T/C To CONF
on hold automatically).
SPKR To Transfer
3. MAKE next call.
4. PRESS TRNS/CONF to establish
conference.
Setting a Conference
5. REPEAT the last three procedures to
add up to two more parties, establish-
ing a 5-party conference (including yourself).
• To continue conversation on
remaining line after other
outside lines have dropped
out of conference,
Conference
J Doe
J Smith
—PRESS the line button of the remain-
ing party.
Active Conference
• To retrieve a line from hold
and bring that party back into the conference,
1. PRESS TRNS/CONF.
2. PRESS line button.
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3. PRESS TRNS/CONF.
4.3.2 UNSUPERVISED CONFERENCE CALLS
If you are involved in a conference call with two outside lines, you
can drop out of this established conference call and leave the outside
lines in the conference with each other. This is known as an “unsuper-
vised conference” call.
• To drop out of a conference call between you and two
outside lines (creating an unsupervised conference),
—DIAL # AND HANG UP (lines remain lighted/in use until
one or both outside parties disconnect).
• To rejoin an unsupervised conference between two
outside lines,
—PRESS one of the lighted buttons where conference is taking
place.
Managing a
Conference
Call
To Add a Caller
to a Conference...
Other
Station
... Press TRNS/CONF
To Drop Out of
A Conference...
To Remove a Caller
From A Conference...
Your
Station
Other
Station
...Dial #
...Select Line Button
and Disconnect Line
Managing a Conference Call
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4.4 Call Parking
You can place a call on hold in the system so that it can be answered
from any station, even though that station may not have a line
appearance for the call. You accomplish this by placing the call in one
of many park orbits, where the call remains until it is answered.
You park calls in predefined zones and then retrieve them by dialing
an intercom feature code or by pressing a preprogrammed call park
button. The system can hold up to nine calls in park zones (also
referred to as orbits) where they are retrievable by all users in the
system.
• To place a call on hold within the system where it can
be answered at any telephone in the system (parking a
call in orbit),
1. While on the call, PRESS INTERCOM AND DIAL *.
2. DIAL code for park location (orbit) (91 to 99 for orbit 1–9).
3. REMEMBER the code for later use OR MAKE IT KNOWN to those
who need to know in order to retrieve the call.
• To retrieve a call that was placed on hold in the system
(parked),
1. From any station, PRESS INTERCOM AND DIAL #.
2. DIAL code for orbit 1–9 (91 to 99).
4.4.1 HANDLING PARK RECALLS
If a call remains unanswered after the park recall time has ended, the
system returns the call to the parking station where it rings. If that
telephone includes an LCD display, a message appears on the display
that shows the line number. The system installer sets the call park
recall times.
• To answer a park recall,
—SELECT ANS. The call will then connect to your station.
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Advanced Call Handling
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• To place a park recall on hold at your station,
—SELECT HOLD. After the call
remains on hold for a period of
Recall Li
time, it rings back to your tele-
phone as a hold recall.
HOLD
ANS
Your
Outside
Station
Caller
If the Parked Call
Is Not Answered
Within a Set Time,
It Recalls To Your
Station
To Place Call
In a Parking Orbit...
...DIAL
✳
and
Orbit Number
(91-99)
Parking
Orbit
To Retrieve a
Parked Call From
Any Other Station...
...DIAL # and
Orbit Number
(91-99)
Other
Stations
Parking Calls
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4.5 Call Forwarding
4.5.1 FORWARDING A CALL
You can forward the calls that normally ring at your telephone to
another telephone for answering. Call forwarding provides several
options that can be programmed by you locally at your station. For
example, you can forward just your prime line and intercom calls or
forward every call that rings at your station.
For each internal call received while call forward is enabled, the for-
warding telephone sounds a ring reminder (short tone burst) to
remind the users that their calls are being forwarded.
• To forward your calls,
1. SELECT OPTIONS.
2. SELECT NEXT until CFWD
appears.
Call Forward
PERS ALL
PREV
3. SELECT CFWD.
4. SELECT PERS for prime line and
intercom calls, OR SELECT ALL for
all calls.
Selecting Call Forwarding
5. SELECT SET to enable call forward-
ing.
Call Forward
6. DIAL extension number of telephone
to receive your forwarded calls.
SET
CLEAR
PREV
7. PRESS SPEAKER to end. (Your tele-
phone will ring a short ring burst each
time an intercom call is forwarded to
remind you that this is happening).
Call Forwarding Options
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• To cancel call forwarding,
1. SELECT OPTIONS.
2. SELECT NEXT until CFWD
appears.
24
MON
FWD to J Doe
12:35
3. SELECT CFWD.
4. SELECT PERS for prime line and
intercom calls, OR SELECT ALL for
all calls.
5. SELECT CLEAR to disable call for-
warding.
Call Forwarding Active
6. PRESS SPEAKER to end.
The installer can assign a call forward button to individual tele-
phones. If your telephone has a call forward button available at a pro-
grammable button location that includes an associated light, the light
turns on when you press the button.
Your LCD display shows a call forwarding message along with the
extension number or name of the station receiving the forwarded
calls.
Forward Only Your
Prime Line and
Intercom Calls
PERS
Internal
Forward
Station
ALL
Forward All Calls
That RIng At Your
Station
Your
Station
Caller
CFOS
Forward Calls
To a Location Outside
Your System
External
Forward
Station
Call Forwarding Options
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4.6 Call Forward Outside System
(CFOS)
The Call Forward Outside System (CFOS)* feature allows you to
forward incoming or transferred line calls to telephone numbers that
are outside the system. The CFOS feature forwards calls over any
available outbound lines or line groups. Since CFOS involves out-
bound calls, those calls are subject to all line access and toll
restriction normally imposed on your calls.
You activate or deactivate CFOS by dialing a feature code or pressing
a preprogrammed button. Once you activate CFOS, you select the
outbound line or line group in any of the normal line selections
methods. You also designate the forward destination by dialing the
number or pressing a speed dial button. (If you do not make a line and
destination choice, the system uses the most recently used selections.)
• To activate the CFOS feature,
1. PRESS INTERCOM *07.
2. PRESS the speed dial button programmed with the target number, OR
SELECT a line AND DIAL number (max 16 digits).
3. PRESS HOLD for Pause OR PRESS TAP for Flash.
4. PRESS SPEAKER to end.
NOTE: CFOS must be initiated by installer programming.
• To deactivate the CFOS feature,
—PRESS INTERCOM #07.
* Comdial has taken reasonable step in the design of all product features,
including CFOS, which protect against unauthorized or fraudulent access
to, or use of, a system, or which protect against unauthorized, fraudulent or
unaccounted-for access to, or use of, long distance lines. However, no sys-
tem is entirely invulnerable or immune from unauthorized or fraudulent
access or use, or unaccounted-for access or use, and therefore Comdial dis-
claims any and all liability, and makes no warranty, express or implied,
relating to unauthorized or fraudulent access or use, or unaccounted-for
access or use.
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Notes:
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5. NONVERBAL MESSAGING
5.1 Station-to-Station Message Delivery
When you call another telephone and receive no answer, you may
leave a reminder that you have called. Do this by turning on the BLF
light at the called telephone. This light indicates that you have
requested a callback. The system automatically turns the light off if a
successful callback is made.
If your telephone is not stored as a DSS/BLF button at the called tele-
phone, your messaging call goes to the central message desk, if one is
programmed. The central message desk (usually the system
attendant) takes your message and turns on the message waiting light
of the telephone that you originally called. If there is no central
message desk assigned, no action will occur.
• To turn on message light,
1. MAKE intercom call AND RECEIVE no answer.
2. DIAL *7 (BLF light at called station flutters).
• To turn off message light,
1. PRESS INTERCOM.
2. DIAL #7.
3. DIAL extension number of telephone (BLF light turns off).
• If you are the recipient of a station-to-station message
reminder (a BLF light is fluttering), answer it as
follows:
—PRESS DSS/BLF button associated with lighted BLF light.
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5.2 Message Waiting Light and
Messaging
A special feature access code allows you to control the message
waiting (MW) light at other stations in the system. When the
message waiting light is turned on at a station, the user can automati-
cally call the station that turned it on. Stations that include an LCD
display show the source of the message.
The installer can program one station as the central message desk and
arrange it for exclusive message waiting control. The central
message desk user (often the system attendant) can control message
waiting lights and deliver messages to and from all other stations in
the system.
• To turn on the message waiting light at another
telephone when that station is busy,
1. HEAR the busy tone AND REMAIN
on the line.
J Doe Is Busy
2. SELECT NEXT.
3. SELECT MSG.
4. HANG UP handset.
CWAIT
OVER
MSG
• To turn on the message
waiting light at another
Delivering a Message
telephone when that station rings with no answer,
1. SELECT MSG.
2. HANG UP handset.
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• To turn on the message waiting light at an idle
telephone,
1. PRESS INTERCOM AND DIAL *3 OR PRESS MESSAGE for
Impact SCS models.
2. DIAL extension number of station to be alerted. The message waiting
light of called station will flash.
• To turn off the message waiting light at a busy or idle
station,
1. PRESS INTERCOM AND DIAL #3 OR PRESS MESSAGE for
Impact SCS models.
2. DIAL extension number of station that was alerted. The message
waiting light of called station will turn off.
• To turn off the message waiting light during message-
delivering conversation,
—PRESS INTERCOM.
• To receive a message at an alert
1. OBSERVE flashing message waiting light.
2. PRESS INTERCOM AND HOLD OR PRESS MESSAGE for Impact
SCS models. Connection to the station that left message is automatic.
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5.3 LCD Message Delivery
You can set standard and system supplied custom display messages
by dialing a specific code at your telephone. When another user
places a call from an LCD speakerphone, the preset LCD message
from your station will flash on the caller’s LCD. When you set a
message, the intercom light at your telephone flashes to indicate that
the feature is active.
• To turn message on,
1. PRESS INTERCOM.
2. DIAL *02.
3. DIAL the desired number from your message list. The default mes-
sages of “Back At” and “Call” may be used:
• For default message 1, which is “Back At,” dial time in twelve-hour
format using the # as a colon.
• For default message 2, which is “Call,” dial the telephone number of
where you will be.
4. PRESS SPEAKER to end message. Intercom light flashes steadily.
• To turn off message and your intercom light,
1. PRESS INTERCOM.
2. DIAL #02.
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5.4 Assist Button Message Delivery
If you have preprogrammed an ASSIST button on your telephone,
you can use it to send a message to your supervisor, asking for assis-
tance while you are on a call. Your message shows in the supervisor’s
telephone display.
• To send a message for assistance,
1. PRESS ASSIST button that you have programmed.
2. PRESS DSS/BLF of the telephone user you need help from. (This is
not necessary when the desired extension number was stored along
with the ASSIST button programming.)
3. If the assisting telephone is idle, a ring burst sounds and a message
appears in its display. If it is busy, the message appears when it
becomes idle.
For instructions on programming an ASSIST button, see page 66 in
the Programming chapter.
5.5 Response Message Delivery
By programming a RESPONSE MESSAGE button on your LCD
speakerphone, you can respond with a message to many calling situa-
tions. (See page 58 for instructions on programming a dedicated
RESPONSE MESSAGE button).
• To send an LCD message when you call and receive
busy signal or no answer,
—While still on the call, PRESS the appropriate RESPONSE MES-
SAGE button to send a message to the other telephone.
• To send an LCD message to a caller who has initiated a
SOHVA or intercom call from another LCD telephone,
1. HEAR the SOHVA tone or voice announcement in your handset or
headset.
2. PRESS the appropriate RESPONSE MESSAGE button to send a pre-
selected message to the calling telephone.
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6. ROGRAMMING
6.1 DSS Numbers
Storing another station extension number at a DSS/BLF program-
mable location allows you to monitor that station, dial it with the
press of one button, or pick up or hold calls at that station quickly and
conveniently.
• To store an intercom extension number as a DSS
number, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until DSS appears.
3. SELECT DSS.
4. PRESS programmable button to choose location.
5. DIAL extension number.
6. PRESS next location button AND STORE next DSS number.
7. REPEAT the previous step until all DSS numbers are stored, OR
PRESS SPEAKER to end.
CAUTION
Do not attempt to program interactive buttons;
doing so can cause the system to make features
unavailable. If you inadvertently program interac-
tive buttons, you can retrieve their functions in the following manner:
1. PRESS INTERCOM **1
2. PRESS desired interactive button to reprogram
3. DIAL 91, 92, or 93 to program buttons from left to right.
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6.2 Autodial And Speed Dial Numbers
Automatic dialing is a feature that lets you store and dial frequently
called numbers using one or two buttons. You can store numbers for
speed dialing at any programmable button that is not now assigned as
a line button or other feature by the system administrator or installer
or at the keypad numbers.
Autodial and speed dial buttons can store up to 16 digits plus an
intercom or line selection. Stored digits include 0–9, S and #. The
system stores a pause at any point where the HOLD button is pressed,
and stores a hookflash at any point where the TAP button is pressed.
NOTE: The Federal Communications Commission (FCC)
requires that when programming emergency numbers and (or)
making test calls to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher the
reason for the call;
2. Perform such activities in the off-peak hours, such as early
morning or late evening.
Outside numbers and feature codes are commonly referred to as
autodial numbers when stored at the programmable button locations;
however, they are referred to as personal speed dial numbers when
stored at the 10 keypad number locations.
• To store an outside number or a feature code as an
autodial or speed dial number, follow the display
prompts and proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until ADIAL and
SDIAL is displayed.
NEXT
ADIAL
SDIAL
3. SELECT ADIAL to choose autodial
programming, OR SDIAL to choose
speed dial programming.
Choosing Mode
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4. PRESS programmable button or key-
pad button to choose storage location.
Select Location
PREV
5. SELECT line button to dial out on or
press INTERCOM.
—OR—
If your system provides line groups,
dial 1, 2, 3, or 4 for line group 1, 2,
Selecting a Location
3, or 4, or dial 0 to have the system automatically choose the line
for you.
6. DIAL any number up to 16 digits long (include * and # if needed).
NOTE: You may need a pause between numbers to compensate
for differences in response time between your system and the host
system (ask your attendant about this). To store a pause, press
HOLD, then continue dialing. If your system is behind a host sys-
tem that needs a hookflash to access a feature, press TAP to store
a hookflash, then continue dialing. Also, you may need to erase
the typed digits appearing in your display to correct them. If you
do, select BKSP once for each digit to be removed.
7. SELECT SAVE to store number.
8. PRESS next location button AND
918049782200
STORE next number.
PREV
SAVE
BKSP
9. REPEAT previous step until all num-
bers are stored, OR PRESS
SPEAKER to end.
Entering a Number
Autodial Numbers
PRESS button of
desired number
Speed Dial Numbers
DIAL desired number
for personal speed dial
to dial directly
OR
and number
DIAL
✳
for system speed dial
Speed Dial and Autodial Programmable Locations
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6.3 Feature Access Codes
In addition to the system features which may be programmed using
the interactive buttons, several other features may be programmed by
using their access codes. The feature codes are programmed like
speed dial numbers and can occupy the same programmable buttons
on your telephone.
• To store a system feature access code,
1. SELECT OPTIONS.
2. SELECT NEXT until SDIAL option
appears.
Select Location
PREV
3. SELECT SDIAL or ADIAL.
4. PRESS programmable button OR dial
pad button (0–9) to choose storage
location.
Choose a Location
5. DIAL access code associated with
feature.
NOTE: Access codes are listed in Appendix C, Quick Reference
Guide - DSU II Digital Expandable Systems found on page 119.
6. SELECT SAVE to store the number.
7. REPEAT previous steps until all
Enter Number
numbers are stored, OR SELECT
PREV
EXIT.
8. PRESS SPEAKER to end
.
NOTE: The telephone system allows only one autodial number at
a programmable button; however, you can store an autodial num-
ber or feature code at a second level of a location where a DSS is
already stored; just repeat the programming procedure.
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As you program numbers, fill in the identification strips on your tele-
phone as well as these tables.
Autodial Numbers, Features or DSS Locations
(Programmable Buttons)
1
13
14
15
16
17
18
19
20
21
22
23
24
2
3
4
5
6
7
8
9
10
11
12
Personal Speed Dial Numbers
(Keypad Buttons)
1
2
3
4
5
6
7
8
9
0
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6.4 Feature Buttons
If you find that you are using certain miscellaneous features often,
access buttons may make operation easier. To create feature buttons,
use the interactive buttons to select the feature you want to store, and
then store the feature on a programmable button (see the instructions
on the next page).
• Account Code Button (ACCT)—allows you to enter an
account code for call record purposes.
• Automatic Call-Back (Camp On) Button (CAMP)—arranges
the system to ring your and another’s telephones as soon as their
telephone becomes idle.
• Call Forward Button (CFWD)—provides one-button
forwarding of all of your calls to another telephone.
• Call Park Orbit Button (PARK)—places a call in a system
hold for pick up.
• Do Not Disturb Button (DND)—prevents other telephones
from ringing your telephone.
• Page Button (PAGE)—provides one-button access to paging.
• Privacy Button (PRIV)—releases privacy for current call.
• Saved Number Redial Button (SAVE)—redials saved last-
dialed number.
• Voice-Announce Block Button (VAB)—blocks voice
announcements.
Programming of the feature access buttons may require several selec-
tions involving many LCD screens. If an abbreviation used is not
familiar to you, consult Appendix B, Display Abbreviations - DSU II
Digital Expandable Systems on page 115.
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• To create standard feature access buttons proceed as
follows:
1. SELECT OPTIONS.
2. SELECT NEXT until FEAT
appears.
Program Button
PRIV
DND
NEXT
3. SELECT FEAT.
4. SELECT NEXT until desired feature
choice is displayed.
Selecting a Feature
5. SELECT one of the buttons below the
currently displayed selections to
choose your desired selection.
6. RESPOND to any menu prompts associated with feature (such as des-
ignating a Zone for PAGE).
7. PRESS programmable button for
storage location.
Page
8. SELECT PREV OR NEXT until
next feature choice is displayed or
until EXIT is displayed.
ZONE
ALL
PREV
9. REPEAT last two steps until all fea-
ture buttons are programmed, OR
SELECT EXIT to end.
Responding to Selections
Required for Paging
Be sure to record the function of programmed buttons on your tele-
phone’s paper designation strip.
• To clear a feature button assignment,
—REPEAT the above procedure, BUT SELECT CLEAR before
selecting storage location button.
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6.4.1 RESPONSE MESSAGE BUTTON
Response messaging allows you to reply in a non-verbal manner to a
voice announce or tone-signaled intercom call or to a subdued off-
hook voice announce call if the intercom caller is using an LCD
speakerphone. You can press a programmable button in response to
an intercom call and send a message to be shown on the display of the
calling station.
• To assign a button for nonverbal response:
1. PRESS INTERCOM AND DIAL **1.
2. PRESS the programmable button you want to use for message access.
3. DIAL 5.
4. DIAL a message number (0 through 9).
NOTE: Programmed messages available for use are created by
you, the system attendant and are listed in a table on page 93.
5. PRESS SPEAKER to end.
6.4.2 TRANSFER BUTTON
This program lets you set up a button to be used for transferring to a
third party. Most often, this feature is used for transferring calls you
wish to retain to voice mail.
• To assign a “transfer to voice mail” button:
1. PRESS INTERCOM AND DIAL **1.
2. PRESS the programmable button you want to use.
3. DIAL 6.
4. DIAL extension number.
5. PRESS SPEAKER to end.
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6.4.3 SUBDUED OFF-HOOK VOICE ANNOUNCE
(SOHVA) BUTTON
This feature allows you to program a button at your station that you
must press before delivering a SOHVA call. This SOHVA enabled
button allows you, after hearing a busy signal, to decide whether to
interrupt the called party in a SOHVA manner. If you decide to
interrupt the call, you can press the button and complete the SOHVA
call. This button, along with SOHVA groups, allows greater control
of the callers that are allowed to make SOHVA calls and of the situa-
tions in which they are allowed to make them.
• To program a SOHVA button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS desired programmable button.
3. DIAL 8.
4. PRESS SPEAKER to end programming.
6.4.4 GROUP LISTENING BUTTON
Group listening allows others to listen to a conversation over your
telephone speaker while allowing the distant party to hear only that
conversation that is sent through the handset speaker.
• To program a group listening button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS desired programmable button.
3. DIAL 98.
4. PRESS SPEAKER to end.
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6.4.5 ASSIST BUTTON
This feature allows you to program a button to be used for sending a
message to an LCD speakerphone. Once programmed, you can press
the ASSIST button at anytime to sound a tone burst at the called
station and present a preprogrammed message in the station display.
You can send a message while on a call without alerting the distant
party. This feature is useful for requesting assistance while engaging
on a call. For example, a customer service representative could
request assistance from a supervisor while talking to a problem caller.
The supervisor, upon receiving the tone and noting the display
message, could perform an executive override or service observing
action to join the call or monitor it.
• To program an assist button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button you want as assist button.
3. DIAL 7.
4. CHOOSE from one of the following
options to select the type of message
24
12:35
MON
that will be delivered with the
ASSIST button:
Assist J Doe
• DIAL * to choose system-
provided message (ASSIST plus
name or extension number of
station sending message)
Default Call for Assistance
• DIAL keypad number (1, 2, 3 etc.) to choose preprogrammed
message (see attendant or table on page 93 for list of LCD
messages).
5. IF one particular station must always receive message, DIAL exten-
sion number of that station.
6. PRESS SPEAKER to end.
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6.4.6 AUTOMATIC REDIAL BUTTON
You can automatically redial a busy number or unanswered call by
activating this feature. Once you activate automatic redial, your
station selects the line, automatically dials the number, and waits for a
response. It will do this twice unless you deactivate the feature by
pressing that button or another button or by lifting the handset.
The automatic redial button is a designated programmable button
position and the user must program its location to make it active.
• To program a button on your telephone for redialing
calls you make that are either busy or do not answer,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button.
3. DIAL #.
4. PRESS SPEAKER to end.
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NOTES:
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7. OTHER FEATURES
7.1 Line Groups
Some systems have telephone lines arranged into line groups which
may be accessed for outside calling instead of selecting an individual
line button. The installer can use this feature to reserve certain lines
for certain clusters of stations for a tenant-service arrangement.
• To access a system line group,
1. Press INTERCOM.
2. Dial desired line group access code:
Line Group Access Codes
Line Group
Default Code
1
2
3
4
9
81
82
83
3. LISTEN for outside dial tone.
4. DIAL desired number.
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7.2 Volume Control
7.2.1 SETTING CURRENT VOLUME LEVEL
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, the
handset, the headset, and the group listening mode.
• There are four ringer
loudness levels (plus an off
position). Set these levels as
follows:
—While your telephone is on-hook
and idle, PRESS the VOLUME UP
OR VOLUME DOWN button once
Impact SCS Volume Buttons
for each change in loudness you desire. The ringer sounds once for
each change as an example of the current setting.
NOTE: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your
station while the ringer is off.
• There are eight speaker loudness levels. Set these levels
for the current call as follows:
—While on a call and in speakerphone mode, PRESS the VOLUME UP
OR VOLUME DOWN button once for each change in loudness that
you desire.
• There are at least eight handset loudness levels that you
can set for the current call as follows:
—While on a call and in handset mode, PRESS the VOLUME UP OR
VOLUME DOWN button once for each change in loudness that you
desire.
NOTE: When the call ends, the system resets the loudness of all future
calls to the programmed (default) setting. For instructions in setting
your speakerphone’s default volume, see Default Volume Control section
in the system specific Advanced Features chapter.
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• There are at least eight headset loudness levels that you
can set for the current call as follows:
—While on a call and in headset mode,
PRESS the VOLUME UP OR VOL-
C
UME DOWN button once for each
change in loudness that you desire.
Volume Down
Button
M
UT
E
• There are eight group
listening loudness levels. Set
the level for the current call
as follows:
Volume Up
Button
Impact Volume Buttons
—While on a call and in the group listening mode, PRESS VOLUME
UP OR VOLUME DOWN button once for each change in loudness
you desire.
7.2.2 MUTING YOUR SPEAKERPHONE
By using the MUTE button, you can block transmission of your voice
to the distant party. You can do this whether you are using the handset
or the speaker.
• To mute your station,
—PRESS MUTE (mute function and light turn on). You can still hear
the distant party, but he or she cannot hear you.
• To speak to the distant party,
—PRESS MUTE again (mute function and light turn off).
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7.3 Default Volume Control
When you change the loudness, that change remains in effect until
you change it again (referred to as default setting).
• Set the speaker, headset, handset, or group listening
loudness for all future calls using the following steps:
1. PRESS INTERCOM.
2. CHOOSE speaker, headset, handset, or group listen mode to be
affected.
3. While in that mode, PRESS VOLUME UP OR VOLUME DOWN to
adjust loudness.
4. DIAL **5 to hold the loudness at the last setting for all future calls
(until it is changed again).
5. REPEAT this procedure in each mode until all default volume levels
have been properly set.
NOTE: You may adjust the volume of a call in any mode (over
speaker, headset, handset or group listen), at any time during the
call, by pressing VOLUME UP or VOLUME DOWN. When the call
ends, the volume of all future calls is reset to the programmed (default)
setting.
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7.4 Background Music
If the telephone system supplies background music, you can turn it on
at your LCD speakerphone while on-hook and idle. The system
automatically turns background music off during calls and voice
announcements.
• To turn the music on,
1. SELECT OPTIONS.
2. SELECT NEXT until the MUSIC
Background Music
option appears.
3. SELECT MUSIC.
4. SELECT ON.
ON
OFF<
PREV
5. PRESS SPEAKER to end (the
speaker light turns on when back-
ground music is on).
Setting Background Music
6. ADJUST music volume with the volume buttons.
• To turn the music off,
1. SELECT OPTIONS.
2. SELECT NEXT until the MUSIC option appears.
3. SELECT MUSIC.
4. SELECT OFF.
5. PRESS SPEAKER to end (the speaker light turns off when back-
ground music is off).
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7.5 Do Not Disturb Condition
You can set your telephone to a do not disturb mode using the desig-
nated interactive or programmable button. The associated indicator
turns on as an indication of active DND and an appropriate message
appears in the display of LCD speakerphones. Under the DND con-
dition, an outside call forwards to another station according to the call
forwarding feature. An intercom number call doesn’t ring a DND
station and the system sends a fast busy signal to the caller to distin-
guish the DND condition from a standard busy line. No paging
announcements are received on the DND station. Even though your
station is in the DND mode, you can still make outgoing calls and
access other features.
• To enable DND, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the DND
option appears.
3. SELECT DND.
4. SELECT ON.
5. SELECT EXIT.
Setting Do Not Disturb
6. PRESS SPEAKER to end.
• To disable the DND condition,
—REPEAT the above procedure, BUT
SELECT OFF instead of ON at step
4.
• To set a Do Not Disturb
condition at your telephone
when a call rings at your
station,
Station with DND Set
1. Hear ringing and notice incoming call information in display.
2. PRESS programmed DO NOT DISTURB button. (See Feature But-
tons section on page 62 for programming instructions.)
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7.6 Account Codes
If the installer has arranged your system for account code entry, your
display may prompt you to enter an account code after answering a
call.
• To enter account code on an incoming call,
1. IF available, PRESS programmed ACCOUNT CODE button (the call
in progress is not interrupted).
2. IF not available, PRESS INTERCOM AND DIAL *04 (call is auto-
matically placed on hold).
3. DIAL Account Code. Your telephone automatically returns to the call
after you’ve dialed the complete account code.
If the installer has arranged your system for account code entry, your
display may prompt you to enter an account code before dialing.
Depending upon how the installer has programmed your system,
these account codes may be “forced”(mandatory) for dialing outside
numbers.
• To enter account code on an outgoing call,
1. DIAL 9 OR other line button (the display will prompt for “Account
Code” if programmed to do so).
2. PRESS INTERCOM (call is automatically placed on hold) and DIAL
*04 OR PRESS programmed ACCOUNT CODE button.
3. DIAL Account Code.
4. LISTEN for dial tone AND DIAL number you are calling.
NOTE: See Feature Buttons section on page 62 for instructions
on programming a dedicated ACCOUNT CODE button.
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7.7 Paging
Your system provides an all-call or a zone page feature that you
access by dialing special codes. This arrangement sounds your voice
announcement through the telephone speakers or through an external
paging unit.
Your system installer can interface a dedicated paging port or a spare
line port with an external paging amplifier. You can then access the
paging amplifier and select specific zones for paging, if applicable,
by dialing codes on your station. The dedicated paging port does not
support any “talk-back’ capability even if such a feature is provided
by the external equipment. Your system installer can also arrange a
line port for external paging interface. The system precedes an
announcement through the paging port with an alerting tone and
installers can choose between an intercom tone or a DTMF signaling
tone for this paging alert tone. They usually choose the intercom tone
for a soft alert and choose the DTMF tone for a loud alert.
• If your system provides an external paging unit,
1. LIFT handset.
2. PRESS INTERCOM AND CHOOSE one of the following options:
• DIAL extension number of station equipped and enabled for paging
(see programming section of this user’s guide), or
• PRESS paging button assigned by the installer, or
• DIAL 89 for special paging port.
3. MAKE announcement.
4. HANG UP to end.
All-call paging allows you to receive announcements through the
station speaker at once. The system can also send all-call paging to
the paging port where it applies it to the input of an external paging
amplifier. Origination of announcements must be via your station
handset. The system installer enables your station’s ability to receive
and originate all-call paging at a station.
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Zone paging allows groups of stations to receive announcements
through the station speakers. Your system installer can enable zone
paging in up to four different zones. Zone paging can also be received
at the paging port where it can be connected to the input of an
external paging amplifier. Installer’s control the ability of each station
to originate and/or receive a page and the arrangement of the paging
into different zones.
• If your system provides all-call or zone paging,
1. LIFT handset.
2. PRESS INTERCOM.
3. DIAL 87 for all-call, OR DIAL 84, 85, or 86 for zone 1, 2, or 3.
4. MAKE announcement.
5. STAY on line if awaiting a reply (known as Meet-Me page), OR
HANG UP to end.
You can dial a special code number in response to an all-call or zone
page and be connected to the paging party in a private conversation.
All-call or zone paging is provided to the stations through the station
class of service programming.
• To make a reply to a Meet-Me page,
1. LIFT handset of nearest telephone.
2. PRESS INTERCOM.
3. DIAL 88.
4. Meet paging party on line.
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7.8 Tracker Paging System
When installed with your system, the Tracker Paging System option
allows you to send call back and parked call messages to Tracker
pagers assigned to station extension numbers. Along with the parked
call message, the system parks the call in orbit for retrieval by the
paged party. The type of message that the system delivers (either
alphanumeric or numeric-only) is dependent upon the Tracker pager
model in use at the station.
When outside callers call into a system that has both a Tracker Paging
option and a voice mail option installed, the system gives these callers
the option of either leaving a message or tracking the person that they
are calling.
If you have a Tracker pager assigned to your personal intercom
number, you can receive messages that someone else sends you. The
system automatically installs the Tracker pager for your use;
however, you can disable it when you do not wish to receive paged
messages and when you leave at the end of your day. Of course, if
you do disable your Tracker pager at the end of your day, be sure to
enable it at the beginning of your next day.
• To enable a Tracker Pager at your station,
1. PRESS INTERCOM.
2. DIAL *06.
• To disable a Tracker Pager at your station,
1. PRESS INTERCOM.
2. DIAL #06.
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• To send a call back message to someone’s Tracker
Pager after receiving a ring no answer,
1. MAKE an intercom call to someone and receive no answer.
2. PRESS programmed TRACK button OR DIAL #01.
3. After your station returns to idle* hang up handset or press SPEAKER
to end. The Tracker Pager system will transmit your station extension
number to called party’s Tracker Pager display. (Some models will
also display your station name if the system is programmed to include
station names.)
* If the Tracker paging system does not accept your actions, an error
tone sounds at your telephone.
• To send a call back message to someone’s Tracker
Pager without first calling them,
1. PRESS INTERCOM.
2. DIAL #01.
3. DIAL station extension number.
4. HANG UP handset OR PRESS SPEAKER to end. The Tracker Pager
system will transmit your station extension number to the caller’s
Tracker Pager display. (Some models will also display your station
name if the system is programmed to include station names.)
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• To park a call and have Tracker Pager tell someone to
retrieve the call,
1. ANSWER call AND PRESS TRNS/CONF.
2. DIAL Extension.
3. PRESS programmed TRACK button OR DIAL #01.
4. Your display shows park orbit (91 through 99) and then returns to
idle*.
5. Hang up handset or press SPEAKER to end. The Tracker Pager sys-
tem will transmit orbit dialing code and caller ID information, if avail-
able, to called party’s Tracker Pager display. (Alphanumeric models
display #91 through #99 while numeric-only models display -91
through -99.)
* If the Tracker paging system does not accept your actions, an error
tone will sound at your telephone.
• To respond when your Tracker Pager displays park
orbit dialing code,
1. From any system station, PRESS INTERCOM.
2. DIAL #.
3. DIAL displayed orbit code (91 to 99).
4. RETRIEVE call.
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7.9 Auxiliary Jack
NOTE: Some telephones have an auxiliary jack. All other model
telephones use the handset jack to plug in a headset.
The auxiliary jack provides an interface for a headset, a tape recorder,
an external ringer or an external pager. Any one of these auxiliary
devices may be connected by you or by your system installer. You
must program one of the programmable buttons to serve as an enable/
disable button for each auxiliary device that is or will be connected to
your telephone.
The following modes are programmable with the auxiliary jack:
• The headset mode allows you to operate your telephone with a
headset instead of as a speakerphone. Lifting the handset will
turn off the headset and activate the handset.
NOTE: The recorder, external ringer, or pager requires external
power.
• The recorder mode allows you to send your voice and that of the
distant party to a tape recording machine.
• The ringer mode allows an external speaker to sound the ringing
of your telephone.
• The pager mode allows an external paging device to sound all
voice announcements (all-call, zone paging, voice-announced
intercom calls) sent to your telephone.
Auxiliary Jack Location
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• Program the enable/disable buttons (at any blank
programmable button location) as follows:
1. PRESS INTERCOM.
2. DIAL **1.
3. PRESS programmable button.
4. DIAL a feature code
94 = Headset Button,
95 = External Ringer Button,
96 = Tape Recorder Button,
97 = External Pager Button.
5. PRESS TRNS/CONF.
6. REPEATEDLY PRESS programmable button AND DIAL separate
codes until all four buttons are programmed, OR PRESS SPEAKER
to end.
• To use a feature button,
1. PRESS desired button to enable mode. The display denotes the fea-
ture and shows it to be enabled.
2. To disable any active mode, press the corresponding feature button to
alternate off.
CAUTION
With the exception of a headset microphone,
do not connect the audio output of any external
device to the auxiliary jack. Also, do not connect the tip
and ring leads of a telephone line to the auxiliary jack. Do not connect
any devices to the auxiliary jack other than those mentioned above
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7.10 Automatic Set Relocation
If your installer has equipped your system with automatic set relo-
cation, when you move your telephone to a new location, the system
gives you a choice (through a display prompt) as to whether you want
to keep your previous programming or use the programming in the
new location.
• To maintain the extension number and programming
features from the old location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND PRESS HOLD while the
light is still flashing (your telephone immediately assumed the fea-
tures from the previous location).
NOTE: If you do not select a button after installing the telephone,
the system automatically defaults to the programming from the
previous location.
• To assume the extension number and programming
features from the new location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND DIAL # while the light is
still flashing (your telephone immediately assumes the features from
the new location).
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7.11 Service Observing
If your LCD speakerphone provides the installer–programmed
service observing feature, you can use it to monitor a conversation or
activity at another telephone in an undetected manner. You can use
this feature while you are in the speakerphone mode or off-hook.
• To monitor another station at any time,
1. PRESS INTERCOM.
2. DIAL #03.
3. DIAL extension number of telephone to be monitored.
4. PRESS SPEAKER to end monitoring.
5. Your system installer may also program a dedicated SERVICE
OBSERVE button that may be used in place of the feature access
code.
7.12 Switching The Dialing Mode
Between Pulse And Tone
If the telephone service in your locality is pulse (rotary dialing), the
installer arranges your telephone to dial in this manner. If you need to
send tones during a dialing sequence (for example, to send bank-by-
telephone tones), you can convert to tone dialing mode while dialing.
The system will switch back to pulse dialing when you end your call.
You can store a ‘#’ as part of a speed dial number to cause an auto-
matic switch from pulse to tone where needed in a number sequence.
• To convert to tone dialing at any time during dialing or
while on an active call,
—DIAL #.
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7.13 Toll Restriction Override
You can override one station’s toll restriction assignment by dialing a
programmed four-digit TRO code at another station prior to dialing
your desired number. When you do this, the system replaces the toll
restriction requirements of the station that you are using with those
that match your home station.
After entering a TRO code at another station, you will get your own
prime line or idle line preference and its accompanying toll restriction
assignment. You then have 15 seconds to dial an outgoing call. Once
you hang up from a call, you have 15 seconds to make another call
without re-entering your TRO code. If you transfer a TRO call or
place it on hold and pick it up at another station, the call belongs to
the new station.
• To use TRO at a station,
1. PRESS INTERCOM,
2. DIAL **6.
3. DIAL your station extension number.
4. DIAL your TRO code number (as is shown).
5. Within 15 second timeout period, DIAL desired outgoing line num-
ber.
6. HANG UP handset OR PRESS SPEAKER to end call. You will have
15 seconds in which you can make another call without
re-entering your TRO code.
• To clear the TRO code,
1. PRESS INTERCOM,
2. DIAL **6.
3. PRESS SPEAKER.
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7.14 Dial By Name
The dial by name feature allows you to use the display and interactive
buttons of your LCD speakerphone to search through a prepro-
grammed index of intercom or system speed dial names, locate a
desired name, and automatically call the located name.
• To use dial by name,
Dial by Name
1. SELECT OPTIONS to enter the dial
INT
EXT
NEXT
by name menu.
2. From the dial by name menu,
SELECT INT button for intercom
calling, OR SELECT EXT for sys-
tem speed dial calling.
Selecting Option
3. DIAL three digits for the first three
letters of the name you want to locate
(for example, dial 266 for Comdial).
Enter Digits
ALL
EXIT
4. The display shows the first existing
name match to the dialed digits or
shows a No Match message if the
system can not find a match. IF the
display says No Match, SELECT
Entering Digits
PREV OR ENTER three new digits to select a new name.
5. SELECT NEXT to display the subse-
quent names in the list until you reach
the name you need, OR SELECT
No Match
RETURN
ALL
BACK
ALL to view the name list from the
beginning.
6. SELECT DIAL to call the displayed
name.
Searching for a Match
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7.15 Programmed Button Display
7.15.1 BUTTON FUNCTIONS DISPLAY
(BUTTON QUERY)
You can cause the display to identify the function of each button on
your telephone.
• To button query your telephone,
1. SELECT OPTIONS.
2. SELECT NEXT until the QUERY
Button Query
option appears.
Press Any Button
3. SELECT QUERY.
4. PRESS the button in question.
5. READ the displayed information
(display will hold for few seconds
before the telephone returns to idle).
Button Query
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7.16 Data Interface Unit
The Data Interface Unit, or DIU, is an optional external device that
may be part of your system installation. It provides connections for
both your telephone and an IST device such as a standard single-line
telephone, a FAX machine, a data modem, a cordless telephone, or an
answering machine.
If the installer has arranged your station in this manner, you can
switch between your telephone and the IST device by pressing the
DATA button that the installer has programmed on your telephone.
The light associated with the DATA button provides status indications
for your reference.
DATA Light
Telephone Status
OFF
Your telephone is selected for operation
Your IST device is selected but is idle
Your IST device is selected and is busy
On Green
On Red
Flashing Red Your IST device is ringing
• To select your telephone if the DATA light is on or is
flashing,
—Press the DATA button. If a call is in progress on the IST device, it
transfers to your telephone if you have your telephone handset lifted
or have your telephone in speakerphone mode. If you do not, the call
drops.
• To select the IST device if the DATA light is off,
—Press the DATA button. If a call is in progress on your telephone, it
transfers to the IST device if the device is off-hook; otherwise, the
call drops. Your telephone still provides visual messages and indica-
tions even though its voice path is routed to the IST device.
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7.17 IMIST Module
Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones
equipped with the optional IMIST module can support an IST device
(modem, FAX machine, industry-standard telephone, etc.) in addition
to the LCD speakerphone. Depending on system programming, the
IST device may be used to make outgoing calls and receive incoming
calls.
Note: Impact SCS phone model 8324SJ Rev. D and later, and
model 8312SJ Rev. D and later, will not support the IMIST mod-
ule.
The IMIST module does not have its own extension number and does
not function simultaneously with the speakerphone.
NOTE: The IMIST module does not provide voltage to light a
message waiting light. Message waiting lights on devices plugged
into the IMIST module will not function.
Switch between your telephone and the IST device by pressing the
DATA button that the installer has programmed on your telephone.
The light associated with the DATA button provides status indications
for your reference.
DATA Light
Telephone Status
OFF
Your telephone is selected for operation
Your IST device is selected but is idle
Your IST device is selected and is busy
Your IST device is ringing
On Green
On Red
Flashing Red
IMIST Module
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7.18 DSS/BLF Console Operation
The IB64X, IB48X, and IB24X DSS/BLF consoles have additional
buttons and status lights that extend the memory button capability of
an adjacent companion telephone. The buttons can be programmed
for automatic dialing (speed dial) or direct station selection (DSS)
with busy lamp field (BLF) using the instructions provided previ-
ously in this guide.
When the installer assigns a DSS/BLF console to a station port, the
system recognizes it as such and automatically designates the console
buttons as DSS buttons so that you can store numbers at the buttons
as you need them.
The DSS/BLF console will not operate in a bridged mode.
IB64X DSS/BLF Console
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7.18.1 ACCESSING THE DSS/BLF CONSOLE
BUTTON LEVELS
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,
quadrupling the consoles’ button capacity. The four buttons at the
bottom of each console allow you to select which button level is cur-
rently active. To change button levels, press one of the buttons at the
bottom of the console. The leftmost button activates level one, the
next button activates level two, and so forth. A light beside the appro-
priate button lights to indicate which level is currently active. You can
use one level on the IB48X and two levels on the IB24X.
IB48X DSS/BLF Consol
e
IB48X DSS/BLF Console
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Notes:
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8. ATTENDANT FEATURES
8.1 LCD Message Creation
When you are busy or are away from your desk, you can set a
message at your telephone that will be received by any LCD speaker-
phone within your system. Your system provides two default mes-
sages: “Back at . . .” and “Call . . .” In addition, you can add eight
customized messages for system wide use, or you can create up to ten
messages if you choose not to use the two default messages.
• To store the LCD messages,
1. WRITE your messages on the chart on page 95 (each message can
have up to 16 characters).
2. USE the letter code table on page 95 to assign a number to each letter.
3. WRITE these numbers on the chart line beside the message letters.
4. PRESS INTERCOM.
5. DIAL *#05.
6. DIAL a message location number (1, 2, 3, etc.).
7. DIAL # to clear current message.
8. COMPOSE your messages by dialing the two-digit codes that relate
to the letters.
9. DIAL * to save message.
10. REPEAT steps 6 through 9 until all messages are stored.
11. PRESS SPEAKER to end.
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8.1.1 LCD MESSAGE CREATION EXAMPLES
• Example: Create the message “TAKE MESSAGE” and
program it into message location number four.
1. PRESS INTERCOM, AND DIAL *#05.
2. DIAL 3#.
3. DIAL codes for message as follows:
Dialing Codes for “TAKE MESSAGE”
T
A
K
E
M
E
S
S
A
G
E
81
21
52
32
12
61
32
73
73
21
41
32
4. DIAL * AND PRESS SPEAKER to end.
• Example: Create the message “I Will Call Back” and
program it into message location number five.
1. PRESS INTERCOM, AND DIAL *#05.
2. DIAL 5#.
3. DIAL codes for message as follows:
Dialing Codes for “I WILL CALL BACK”
I
W
I
L
L
C
A
L
L
B
A
C
K
43
12 91 46 56 56 12 23 24 56 56 12 22 24 26 55
4. DIAL * AND PRESS SPEAKER to end.
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Letter Code Table for LCD Messages
Character Code Character Code Character Code Character Code
A
B
C
D
E
F
21
22
23
31
32
33
41
42
43
51
52
53
61
62
63
71
11
72
S
T
U
V
W
X
Y
Z
a
73
81
82
83
91
92
93
13
24
25
26
34
35
36
44
45
46
j
54
55
56
64
65
66
74
14
75
76
84
85
86
94
95
96
16
SPACE 12
k
l
;
17
18
19
27
28
29
01
02
03
04
05
06
07
08
09
00
/
m
n
o
p
q
r
“
.
,
G
H
I
:
1
2
3
4
5
6
7
8
9
0
J
b
s
K
L
M
N
O
P
c
t
d
u
v
w
x
y
z
e
f
g
h
Q
R
i
LCD Message List (* indicates default message)
Msg Message Text
Letter Codes (max 16 characters)
1 * Back At
2 * Call
3
4
5
6
7
8
9
0
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8.2 System Telephone Naming
This feature lets you and other system user’s with LCD speaker-
phones know who is calling. You can assign either a personal name or
a group name to each system telephone. This name can contain up to
seven letters and will show up in the user’s display and/or in the
called party’s display. Typical names could be SRVC, MKTG 1, and
K SMITH.
When appropriate programming action has been taken by the
installer, the display shows a second line that details the personal
intercom number of the calling station.
• Name the system telephones as follows:
1. USE letter code table on page 95 to compose names for all telephones
requiring them (the system accepts up to seven letters per name).
2. PRESS INTERCOM.
3. DIAL *#06.
4. DIAL the station number of the telephone to be named.
5. DIAL # to clear current entry.
6. DIAL two-digit codes that correspond to letters in name, for example:
Dialing Codes for “J Smith”
J
S
m
i
t
h
51
12
73
64
46
84
45
7. DIAL * to continue entering station names (repeat above steps
beginning with station selection.
8. PRESS SPEAKER to end.
9. RECORD names on page 97.
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Station Name Record Sheet
(Copy this sheet if you need more record space.)
Ext
----
Station Name
Sample
Letter Codes
64 74 56
73
24
35
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8.3 Night Transfer
You can transfer the day (or normal) ringing assignments of incoming
lines to a particular station or stations for off-hour or special purpose
answering (such line/station ringing assignments are made through
class of service programming). Additionally, installers can arrange
stations to answer any ringing outside line. This ability to answer a
line from any station is activated when you enable the night transfer
of ringing mode.
• To set the night transfer mode from the attendant’s
station,
1. PRESS INTERCOM.
2. DIAL *#03.
3. PRESS L1 (top, left-hand programmable button) to alternate the fea-
ture between on and off, OR
4. DIAL 1 to enable OR DIAL 2 to disable.
NOTE: Associated light will turn on when night transfer is active
and will turn off when the feature is disabled. When the system is
in night transfer mode, the intercom light at station 10 and station
12 will flutter with repetitive off periods.
5. PRESS SPEAKER to end.
Because Night Transfer is a commonly used feature, you may wish to
program a button to serve as the Night Transfer button.
• To program a Night-Transfer button,
1. PRESS INTERCOM.
2. DIAL **1.
3. PRESS one of the programmable buttons.
4. PRESS INTERCOM.
5. DIAL *#03.
6. PRESS SPEAKER to end.
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8.4 Call Transfer - Voice Mail System
As the attendant, you will not always have time to hand-write mes-
sages for all of the people in your group. Transferring some calls to a
voice mail system provides an easy, efficient way for callers to record
lengthy messages to be retrieved by individual station users later.
You can program your attendant’s telephone so that you will be able
to transfer calls to voice mail by pressing a single button (known as
the Transfer to Voice Mail autodial button).
• To program a Transfer to Voice Mail autodial button at
your telephone,
1. PRESS INTERCOM.
2. DIAL **1.
3. PRESS programmable button for TRANSFER TO VOICE MAIL
autodial button location.
4. DIAL 6.
5. DIAL extension number of the voice mail station port.
6. PRESS SPEAKER to end. (Label button location.)
• To transfer calls to the voice mail system,
1. While on a call, PRESS preprogrammed TRANSFER TO VOICE
MAIL autodial button.
2. DIAL extension number followed by “2" of party to receive voice
mail message. The system will automatically dial into voice mail and
direct the message to the appropriate voice mail location for later
retrieval.
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8.5 Call Transfer - Transferring Recalls
to a Secondary Attendant
Telephone
The system installer can arrange for another telephone (station 12) to
serve as a secondary attendant location. When installers enable this
feature, incoming calls ring at the regular (or prime) attendant’s
station, but recalls from unanswered transfers or timed hold recalls
will ring at both attendant stations simultaneously. Neither the prime
attendant nor the alternate attendant can program the feature directly;
only the installer can enable or disable the alternate attendant.
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8.6 System Speed Dial Numbers
You can store up to 99 system speed dial numbers from your
attendant telephone that every system user can access from his or her
telephone. Typically, these are numbers that are frequently called by
many different users and emergency numbers that you want readily
available to everyone.
• To program system speed dial numbers from the
attendant’s station,
1. PRESS INTERCOM.
2. DIAL *#02.
3. DIAL 01 to 99 to choose storage location.
4. DIAL # to clear current entry.
5. CHOOSE line that is to be used:
• DIAL 90 for no line assignment (system will choose last line used
at calling station or prime line if one is assigned to calling station)
• DIAL 01 to 24 for lines 1–24.
• DIAL 91 to 94 for line groups 1–4.
• PRESS INTERCOM for intercom line.
6. DIAL the number to be stored (32-digits maximum), PRESS HOLD
to store pause (if required), AND PRESS TAP to store flash (if
required).
7. PRESS TRNS/CONF to program a name:
• ENTER digits from the Letter Code Table on page 95 to spell name
(up to 16 characters allowed), OR
• PRESS TRNS/CONF again to leave name blank.
8. PRESS TRNS/CONF to save the number and name.
9. REPEAT above steps (beginning with choice of storage location) to
store all speed dial numbers.
10. PRESS SPEAKER to end.
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System Speed Dial Record Sheet
(Copy this sheet if you need more record space.)
Code Line Number Code Line Number
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8.7 System Clock
You can program the system clock to maintain current date and time
information. The time and date appear on the LCD speakerphone for
display.
• To set the system clock from the attendant’s station,
1. PRESS INTERCOM.
2. DIAL *#01.
3. DIAL 2-digits (00-99) for year.
4. DIAL 2-digits (01-12) for month.
5. DIAL 2-digits (01-31) for day.
6. DIAL 2-digits (00-23) for hour.
7. DIAL 2-digits (00-59) for minutes.
8. PRESS SPEAKER to end.
8.8 Music On Hold
Music that is provided to outside lines while those lines are on hold
can be enabled and disabled through the attendant’s station:
• To set the music on hold feature,
1. PRESS INTERCOM.
2. DIAL *#04.
3. PRESS L1 (top, left-hand programmable button) to alternate the fea-
ture on and off, OR
• DIAL 1 to enable OR DIAL 2 to disable.
NOTE: Associated light will turn on when music on hold is pro-
vided and turn off when the feature is disabled,
4. PRESS SPEAKER to end.
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8.9 Station Message Detail Accounting
(SMDA) Printout
If your system is connected to a printer, you can command the system
to print several different types of reports and to delete all stored
SMDA records.
• To print an SMDA report,
1. PRESS INTERCOM.
2. DIAL *#07.
3. CHOOSE report to be printed:
• DIAL 1# for station report
• DIAL 1, port number, AND # for single station report.
• DIAL 2# for line report.
• DIAL 3# for SMDA department report.
• DIAL 4# for account code report.
• DIAL 5# for automatic reports.
• DIAL 6# to print all records.
• DIAL 7# to delete SMDA records.
• DIAL 0# for Departmental Call Distribution (DCD) report.
• DIAL 8 to obtain the number of free records remaining in the
system (appears in LCD display).
• DIAL 9 to abort printing.
4. PRESS SPEAKER to end.
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8.10 System Alarm Reporting
Occasionally, the DSU II Digital Expandable Systems system will fail
to communicate with a particular station; it could be that the station
has been disconnected from its station port or that the system printer
is off line. When the system experiences these disruptions, an alarm
signal will display at your station or any LCD speakerphone when
designated by the installer. In order to review the system alarms, the
attendant can command the system to present alarm codes on the
station display. When this feature is provided, a flashing * appears
on the first line of your telephone’s LCD to indicate that new alarms
are present.
• To display alarm codes,
1. DIAL AND HOLD * for five sec-
onds. The following status reports
will be displayed:
• Station disconnected from
station port for more than five
minutes. Month, day, station port number, and station
extension number are shown.
Display shows: “Mo/Da Pxx
xxxx A”
• Communications difficulty
between a station and the
common equipment. The
number of parity errors, up to
256, and the affected station
port are shown.
Display shows: “xxx PARITY Pxx”
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• Data printer off-line.
Display shows: “PRINTER
OFF LINE”
2. You may PRESS 0 to cancel the
alarm report displays.
3. After the information has been shown
on the display, the * disappears until another alarm occurs.
8.11 Direct Inward Station Dialing
(DISD)
The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the
attendant (over a line programmed for DISD). As the system
attendant, you may instruct callers to make DISD calls when nec-
essary.
You may give the caller a DISD line number and the extension
number associated with the station he or she is trying to reach. Future
calls from the caller to a specific party will not have to be serviced at
the attendant’s station, although a ring-no answer or busy condition at
the called party’s station will result in the system’s handling the call
in another manner (described below).
When a caller makes a DISD call from an outside line, he or she will
initially hear ringing. The system will answer the call with a DISD
continuous dial tone; the caller can then dial an extension number.
• If called station is idle, tone is sounded and called station rings.
• If the call is answered by another station user, the caller can ask
for transfer to desired station.
• If ringing stops and dial tone sounds again, the caller can dial
another extension number.
• If called station has call forward feature set, forward station
rings.
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• If called station is busy, call is placed on hold and camped-on at
busy station. If camp-on is not answered within a transfer recall
timeout period, busy tone is given, followed by a DISD dial
tone.
NOTE: The system will return the caller to DISD dial tone two
additional times and then drop the line.
• If called station is busy but is part of a hunt group, DISD call is
routed to idle station in hunt group, if available; otherwise, the
call is camped-on at dialed station. Hunt group is followed
when caller hears ringing but receives no answer.
• If an invalid extension number is dialed, an error tone is sounded
before DISD dial tone is returned (caller can redial). If mistake
in dialing is made, caller can dial S for new DISD dial tone.
• If extension number dialing is not completed within the
programmed dial time limit, call is routed to DISD assist station
if available; otherwise, the line is dropped.
8.12 Digital Voice Announcing (DVA)
Digital Voice Announcing (DVA) plays pre-recorded announcements
and messages during an in-progress call. The DVA stores the pre-
recorded messages in its memory for recall when needed.
You can store the customized messages into the DVA device in one of
two ways: by delivering them from the telephone handset at station
10 or 12 or by playing the contents of a professionally-supplied tape
recording into the DVA memory. (See your system installer for tape
recorder connection details.) The DVA provides up to four unique
messages. The total available message time is two minutes, and you
can divide this time as necessary among the four messages or use the
entire two minutes for one message if needed.
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Attendant Features
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While the DVA is not an automatic attendant, it enhances the fol-
lowing features: direct departmental calling with Departmental Call
Distribution (DCD), Direct Inward Station Dialing (DISD) and the
Tracker Paging System. DVA enhances these features by providing
automated voice prompts and dialing instructions to callers. In
general, the voice prompt messages are of four categories illustrated
in the following examples.
8.12.1 DAY ANSWER MESSAGES
"Welcome to Acme’s sales department, all of our agents are busy.
Please stay on the line and an agent will answer your call as soon as
possible" OR “Welcome to Acme Company. If you know your party’s
extension, dial it now; otherwise, stay on the line and an attendant
will answer your call.”
8.12.2 NIGHT ANSWER MESSAGES
“Welcome to Acme’s sales department. Our hours are eight to four-
thirty Monday through Friday. Please call tomorrow during those
hours.”
8.12.3 RECALL MESSAGES
“The party you have called is not available. Please dial a new
extension number or dial # plus your call-back number followed by
another # to page your party.”
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8.12.4 DROP MESSAGE
“Thanks for calling Acme, good bye.”
• To store DVA messages
1. PRESS INTERCOM AND DIAL *#0 8.
2. CHOOSE the message style.
• DIAL 1 for DISD message style.
• DIAL 2 for DCD message style.
3. SELECT DVA station ports.
4. DIAL 10–57 OR PRESS C10–C57 (LED On = Selected). THEN
DIAL #.
5. DIAL # to erase all four messages.
6. DIAL code for message type you wish to record.
• DIAL 5 to record day answer message.
• DIAL 6 to record night answer message.
• DIAL 7 to record recall message.
• DIAL 8 to record drop message.
• DIAL 9 to stop recording.
7. READ the message aloud into the telephone handset mouthpiece, OR
START the audio tape recorder, AND PLAY the pre-recorded mes-
sage. (Remember, the maximum allowed time for messages is two
minutes.)
8. PRESS * AND REPEAT steps 5–7 for each message.
9. DIAL code to listen to your recorded messages.
• DIAL 1 to play day answer message.
• DIAL 2 to play night answer message.
• DIAL 3 to play recall message.
• DIAL 4 to play drop message.
• DIAL 9 to stop playback.
10. To erase all four messages, PRESS #.
11. To record or play messages for another DVA, PRESS * and repeat
steps 2–8.
12. When finished, PRESS SPEAKER to end.
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Attendant Features
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APPENDIX A FEATURE ACCESS
CODES
This quick reference guide provides you with a list of the feature
dialing codes used on the Impact digital telephone system.
Feature
Enable Code
Disable Code
Account Codes
INTERCOM + *04 +
account code
All Call Paging
Attendant
INTERCOM + 87
INTERCOM + 0
Automatic Callback
INTERCOM +
INTERCOM + #6
extension number + *6
Background Music
INTERCOM + *1
INTERCOM + #1
Call Forwarding,
All Calls
INTERCOM + *5
INTERCOM + #5
Call Forwarding,
Personal Calls
INTERCOM + *05
INTERCOM + #05
Call Forward Outside
System (DSU II Digital
Expandable Systems II)
INTERCOM + *07
INTERCOM + #07
Call Park, Park
Orbit 1-9
INTERCOM + * +
orbit code
(91 to 99)
Call Park, Retrieve Orbit
1-9
INTERCOM + # +
orbit code
(91 to 99)
Call Pickup,
Directed
INTERCOM + *4 +
extension number
Call Pickup,
Group
INTERCOM + #4
Call Waiting
(sends tone)
INTERCOM + *01
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Feature Access Codes
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Directed Hold
INTERCOM + *90 +
INTERCOM + #90
extension number
Executive Override
INTERCOM + extension
number + *03
Hookflash Code
LCD Messaging
INTERCOM + #04
INTERCOM + *02 +
INTERCOM + #02
message number
Line Group 1
INTERCOM + 9
Line Group 2 to 4
INTERCOM + 81 to
83
Line Group Queue
Message Waiting
INTERCOM + group
code + *8
INTERCOM #8
INTERCOM + *3 +
INTERCOM + #3 +
extension number
extension number
Night Answer
Operator
INTERCOM + 80
INTERCOM + 0
Paging,
INTERCOM + 84 to
Zones 1-3
86
Paging, All-Call
Paging, External
INTERCOM + 87
INTERCOM + 89
Paging, Meet-Me Paging INTERCOM + 88
Park Orbit, Send
INTERCOM + * +
orbit code
(91 to 99)
Park Orbit, Retrieve
INTERCOM + # +
orbit code
(91 to 99)
Personal Ringing Tones
(1-6)
INTERCOM + **4 +
tone code (1 to 6)
Redial Last Number
Dialed
#
Service Observe
INTERCOM + #03 +
extension number
Station to Station
Messaging
INTERCOM + extension
number + *7
INTERCOM + #7 +
extension number
System Speed Dialing
* + 01 to 99
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Tracker Pager
INTERCOM + *06
INTERCOM + #06
Tracker Pager—Send
Tracker Page
INTERCOM + #01 +
extension number
Toll Restriction Override INTERCOM + **6
Voice Announce Block
Volume Save
INTERCOM + *2
INTERCOM + #2
INTERCOM + **5
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Feature Access Codes
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Notes:
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APPENDIX B DISPLAY
ABBREVIATIONS
This chart identifies the interactive button abbreviations that appear
in your display.
Abbreviation
ACCT
Feature
Function/Definition
Account Codes
When chosen as a feature, stores a
button that enables account code entry.
ADIAL
Autodial
Programs a number for one button
calling from the programmable button
locations.
ALL
All Calls Forward Route all of your calls to a different
station location.
ANS
Answer
Answers any call ringing at your
station.
ARDL
BKSP
Automatic Redial Redials a busy call once a minute for
10 minutes.
Backspace
While programming a speed dial
number, backspace erases an incorrect
entry.
BLOCK
CAMP
Block
Announcements
Blocks all SOHVAs and other voice
announcements from sounding over
the telephone speaker.
Camp On
Has system call you when busy station
becomes idle or idle station becomes
active. When chosen as a feature,
stores a button that enables the
function.
CFWD
CLBK
Call Forward
Forwards all of your calls to a different
station location. When chosen as a
feature, stores a button that enables the
function
I Will Call Back
Send a nonverbal response to a
SOHVA caller.
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Display Abbreviations
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CLEAR
CLEAR
COST
Clear Features
Stores a button that clears a currently
active or engaged feature.
Clear
Cancels the currently programmed
condition.
Call cost
Call Waiting
Displays cost of recently completed
call.
CWAIT
Sends a call waiting tone to a busy
station. Wait on line for response.
DARK
DISP
Dark (contrast)
Display
Makes LCD screen darker.
Adjusts the contrast of your LCD
screen.
DND
Do Not Disturb
Makes your station appear busy to
other stations. When chosen as a
feature, stores a button that enables the
function.
DSS
Direct Station
Select
Stores a personal intercom number at a
DSS button.
EXIT
EXT
FEAT
Exit
Programming
Ends a current programming session.
Speed Dial By
Name
Selects speed dial numbers to access
through the dial by name interface.
Feature
Presents several different features you
can store at programmable buttons for
later use.
FWD
Scroll Forward
Scrolls forward though the currently
selected list of names, extensions,
etc...
G[NUMBER]
Group
Hold
Displays the currently selected line
group.
HOLD
Displays status of current call.
HVHLD
Ask Caller To
Hold
Send a non-verbal response to a
SOHVA caller as instructions to place
the outside caller on hold.
INT
Intercom Dial By
Name
Selects intercom numbers to access
through the dial by name interface.
L[NUMBER]
Line
Displays the line of the current call.
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LAST NO
SAVED
Last Number
Saved
Informs user that the last number
dialed has been saved.
LIGHT
MSG
Light (contrast)
Message
Makes the LCD screen lighter.
Turns on message waiting light at
another station.
MUSIC
Background
Music
Turn on the background music at your
station.
NEXT
Next Display
Options
Shows the next display.
OPTIONS
OVER
Selects interactive button features.
Override
Overrides either a do-not-disturb
condition or a busy signal at a station
you have called.
P[NUMBER]
PAGE
Port
Displays port.
Paging
When chosen as a feature, provides
one-button access to paging.
PARK
PERS
Call Park
Personal
When chosen as a feature, stores a
button that provides one-button
parking of calls in a designated orbit.
Route your personal intercom calls to
a different station location.
PREV
PRIV
Previous Display
Privacy
Shows the prior display.
When chosen as a feature, stores a
button that releases privacy for a
current call.
RECALL
Park/Hold Recall
A call previously placed on hold or
park has recalled.
RECON
RING
Reconnect
Ring Tone
Station
Reconnect you to a transferred call.
Select different ringing tones.
Displays station of current call.
S[NUMBER]
SAVE
Save Number
Permanently saves last number you
dialed. When chosen as a feature,
stores a button that provides the
function.
SDIAL
Speed Dial
Programs a keypad number for one-
button calling.
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Display Abbreviations
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SEND
Send Transfer
Re-transfers a previously transferred
call that returned to your station.
SET
Set Feature
Enable call forwarding.
SOHVA
Secure Off-Hook
Voice Announce
Sends a subdued off-hook voice
announcement to another station.
TIMER
Call timer
Displays running time of the current
call.
TKMSG
Take A Message
Send a non-verbal response to a
SOHVA caller so he or she will know
to take a message from an outside
party.
VAB
Voice Announce
Block
Inhibits your station from receiving a
SOHVA. Also, blocks voice calls sent
over the speaker. When chosen as a
feature, stores a button that provides
the function.
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APPENDIX C SPEAKERPHONE
CHARACTERISTICS
When using your speakerphone, the microphone and loudspeaker are
farther away from you than when you use a handset. Both the signal
from the loudspeaker and the signal to the microphone must be
strengthened.
When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
8.13 Full-Duplex Speakerphone
Characteristics
The Impact SCS 8324F-** speakerphone uses the latest full-duplex
speakerphone technology. (Full-duplex technology enables both
parties on a speakerphone call to speak simultaneously—half-duplex
speakerphones allow only one person to speak at a time.) The 8324F-
** will operate in either full-duplex or half-duplex mode depending
on the current line conditions.
At the beginning of each call the telephone must perform a “speech
training” test. To achieve optimum performance from the full-duplex
speakerphone, Comdial recommends that each user in turn speak
about 10 consecutive words to allow the telephone to “train” itself.
Note that during the “speech training” test, the speakerphone is oper-
ating in half-duplex mode.
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Speakerphone Characteristics
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Depending on the telephone line conditions and the type of speaker-
phone at the other end, it may not be possible for the 8324F-** to
operate in full-duplex mode. If the speakerphone at the other end is a
half-duplex speakerphone and both parties are in speakerphone mode,
the half-duplex speakerphone is the controlling factor, preventing the
8324F-** from operating in full-duplex mode.
NOTE: Pressing any button (mute, hold, etc.) on the speaker-
phone while in full-duplex mode causes the system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from mute, the sys-
tem will perform the entire “speech training” test again.
8.14 Speakerphone User Guidelines
Both parties can not talk at the same time. You must wait for silence
out of your loudspeaker before talking. You must stop talking to hear
the other party.
Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Speak slightly louder than normal and with a clear, authoritative
voice. For the microphone to best detect your voice, speak within
three feet of it and face the telephone.
Raising the volume of the loudspeaker makes it easier for the sound-
activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
Since the system takes several seconds to provide the best switching,
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated
switches from operating properly.
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Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let obstruc-
tions come between you and the microphone. Rooms with hard, flat
surfaces that reflect sound may affect the sound-activated switches.
If you are using a handset and the other party is using a speakerphone,
avoid breathing heavily into your microphone. Avoid other sounds
that may affect the distant telephone’s sound-activated switches.
In some situations, such as when either you or the distant party are in
a noisy environment, you may have to lift your handset to ensure a
clear conversation.
When both you and the distant party use speakerphones, the sound-
activated switches can occasionally detect both voices simulta-
neously, thus blocking out both voices.
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NOTES:
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APPENDIX D GLOSSARY
A
Account Code A group of numbers, up to 16 digits in length, entered
by station users during incoming or outgoing calls; the system uses
account codes to identify the calls by category, or special grouping,
for call accounting purposes.
All-Call Paging Paging through the intercoms of all stations in the
system.
Assist Button A button that you can program that will let you send a
message requesting assistance to the LCD of another telephone.
Attendant Also known as the operator; typically, the first person to
answer incoming calls and responsible for directing calls to the
proper person or department.
Automatic Callback System will ring a calling telephone when a
busy called telephone becomes idle.
Automatic Dialing (or Autodialing) Using programmable buttons to
store numbers for one- or two-button dialing.
Automatic Redialing Turning on a program that automatically
redials the last number dialed once a minute for 10 minutes.
Automatic Station Relocation Process by which the system auto-
matically recognizes particular stations if they are relocated to a dif-
ferent station port; the same class of service and station features are
provided the station at the new port.
B
Block Programming To eliminate the need to program each station
individually, programmers can assign features or functions to groups
of stations.
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Glossary
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Button Query Feature which allows users to display the functions of
programmable buttons on LCD telephones.
C
Call Forward Designating another telephone to receive intercom
calls normally directed to the user’s telephone.
Call Forward Outside System (CFOS) Allows station users to
forward incoming or transferred line calls to telephone numbers
outside the system.
Call Park Placing an active call at a particular telephone in system
hold (park orbit) and retrieving it by any telephone.
Call Pick-Up Answering a call at one telephone when it is ringing at
another telephone.
Call Transfer Transferring a call from one station to another. The
transfer can be screened, i.e., you find out who is calling and
announce them to the party being called; or unscreened, i.e., you
transfer the call without identifying the calling party to the called
party.
Caller ID Allows station users to view the originating line number of
incoming calls before they are answered.
Camp On Process that allows a user to wait for a busy or idle line to
become available and immediately be called back by the system; also
allows users to send a tone to busy telephone to notify the station that
a call is waiting.
Central Message Desk A station that has been assigned to control
message waiting lights and deliver messages to other stations in the
system.
Class Of Service (COS) Programming Customized programming of
your system by the installer that establishes the basic operating
parameters of the system and individual stations.
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D
Data Interface Unit (DIU) This optional unit provides connections
for your standard multiline digital telephone and Industry Standard
Telephone (IST) device such as a FAX machine or answering
machine.
Departmental Station Operation The operation of stations that are
organized into departments.
Dial By Name This feature allows users to employ any two-line
display, LCD speakerphone and its interactive buttons to search
through an index of names, locate a desired station name or system
speed dial name, and automatically call the located item.
Digital Voice Announcing (DVA) The DVA is a line-powered device
that provides voice prompts for auto-attendant and transfer, or you
can use it to enhance the operation of DISA and Tracker.
Direct Inward Station Dialing (DISD or DID) This feature allows
an outside party to call an intercom station directly without an
attendant’s assistance.
Direct Station Selection/Busy Lamp Field (DSS/BLF) Program-
mable buttons which allow the user one button to place intercom calls
to other stations within your system; the button is sometimes referred
to as a DSS button. Busy lamp field or BLF is a term for a light that
identifies current call status of DSS station. See telephone layout
drawings in Chapter 1 for location.
Do Not Disturb A mode that disables incoming call ringing and
intercom calling.
Dual Tone Multiple Frequency (DTMF) The tones made by your
telephone when you dial.
Dynamic Line Button System temporarily assigns a normally unas-
signed line to an idle line button for certain call handling operations.
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Glossary
GCA70-245
E
Exclusive Hold Only the telephone placing the call on hold can
retrieve it.
Executive Override Breaking into a conversation at a busy called
telephone. This intrusion is announced by several quick tone bursts
over the conversation.
H
Handsfree Answer Inhibit A telephone can be set to block voice
calls sent to it over the speaker.
Hookflash Action that occurs when the TAP button is pressed.
Needed for activating host system features.
Hookswitch The switch on a telephone which, when depressed man-
ually or by the handset, disconnects a call.
I
IMIST Module which allows the connection of an external device to
a Comdial digital telephone.
Industry Standard Telephone (IST) Analog telephone with only a
basic 12 button keypad and no advanced features
Intercom An internal communication system that allows you to dial
another station at your office or location without connecting to the
outside telephone system.
K
Keypad Buttons 0 through 9, * and # used for dialing.
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L
Last Number Redialing Automatically dialing the last number
dialed.
LCD Liquid crystal display; the alphanumeric display of several
Comdial Digital Telephone models.
Line Groups Programmers assemble and program outside lines into
distinct line groups which users must dial a certain code to access.
Line Queuing When several telephones share a line and that line is
busy, a user can dial a code and hang up to wait for the line to become
idle. When the line becomes idle, the user’s telephone will ring.
M
Meet-Me Answer Page Any user can dial a code in response to an
all-call or zone page and be connected to the paging party in a private
conversation.
Messaging Turning on a telephone lamp to let the user know that a
message awaits pickup and leaving a message on the display of a tele-
phone that gives information on your status.
Mute A fixed feature button that keeps a distant party from hearing
your conversation. This button also lets you adjust the telephone
display contrast from light to dark.
N
Night Transfer Transferring incoming calls to a particular station(s)
for off-hour answering.
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Glossary
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O
Operator Station Also known as the attendant station, this system
station is programmed to ring when users dial the operator; usually
considered the central message desk of the system although multiple
attendant stations are possible
P
Paging This feature allows station users to dial-up customer provided
loudspeaker paging equipment and page over externally placed loud-
speakers and determines what paging zones, if any, a station can page
over.
Prime Line A line designated to a particular telephone and automati-
cally selected when the handset is lifted.
Privacy Line feature, assigned by the programmer, to allow only one
station to access a line at any time; no other station has access to the
line unless the user makes it available through conferencing.
Programmable Buttons Each telephone or station has buttons that
can be user-programmed for autodialing numbers or feature codes, or
other special purpose dialing requirements.
Pulse/Tone Switching Changing from pulse/rotary dial signals to
tone/DTMF signals.
Q
Queue Method by which a station user waits for an available line by
dialing a code and waiting for the system to call back.
R
Response Messaging Responding non-verbally to a calling station by
pressing a programmed button that sends a message to the calling
station’s display.
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Ringing Line Preference An automatic connection to any outside
line ringing at the station when the station handset is taken off-hook.
Ringing Tones, Personal A telephone can be arranged to ring in one
of six distinctive tones.
S
Saved Number Redialing Saving a last manually dialed number for
later autodialing.
Screened Call Transfer Allows users to first announce and then
transfer both line and intercom calls from one station or group to
another.
Service Observing Class of service programming option allows
users to enter an in-progress call in an unannounced muted mode to
monitor the call.
Speed Dialing Autodialing using the keypad buttons. Speed dialing
can be station calls (personal and accessed by only one specific user)
or system calls (numbers used and accessed by anyone in the system).
Station A single system telephone with an individual identity and
feature set assigned by the programmer.
Station Message Detail Accounting (SMDA) Station message detail
accounting provides a record of the incoming and outgoing calls
handled by the system on selected lines. This record provides infor-
mation for accounting and traffic analysis studies.
Subdued Off-Hook Voice Announce (SOHVA) A private
announcement that can be made to a busy party which they hear
through the receiver of their handset.
System Alarm Reporting Allows you to view (through the LCD
telephone screen) the various system alarms and the stations with
which those alarms are associated.
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Glossary
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System Speed Dial System speed dialing provides system users with
a repertory of up to 500 numbers that they can dial from any tele-
phone in the system. The installer or the attendant is responsible for
storing the system speed dial numbers.
T
TAP (Flash/Recall) Depending on your system’s programming, this
button gives you a fresh dial tone or activates a hookflash.
Toll Restriction Class of service feature by which the system allows
or denies outgoing calls to selected users over selected lines.
Tone Call A ringing intercom call.
Tracker Pager The Tracker optional pager system allows you to send
and receive messages to Tracker pagers assigned to station extension
numbers.
TRNS/CONF A fixed feature button that allows you to transfer
outside calls and set up conference calls.
U
Unscreened Call Transfer Allows users to transfer line or intercom
calls from one station or group to another without first announcing
them.
Unsupervised Conference After a establishing a conference between
two outside parties, the originator drops out leaving a line to line
unsupervised connection with the remaining parties.
V
Voice call A verbal intercom call.
Voice Announce Blocking (VAB) A telephone can be set to block
voice calls sent to it over the speaker.
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Z
Zone Paging Paging through the intercoms of some stations or
departments in the system.
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NOTES:
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M
U
O
V
P
W
Q
Z
R
S
Subdued Off-Hook Voice Announcement
T
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This manual has been developed by Comdial Corporation (the “Com-
pany”) and is intended for the use of its customers and service personnel.
The information in this manual is subject to change without notice. While
every effort has been made to eliminate errors, the Company disclaims
liability for any difficulties arising from the interpretation of the informa-
tion contained herein.
The information contained herein does not purport to cover all details or
variations in equipment or to provide for every possible contingency to be
met in connection with installation, operation, or maintenance. Should
further information be desired, or should particular problems arise which
are not covered sufficiently for the purchaser’s purposes, contact Com-
dial, Inside Sales Department, 106 Cattlemen Road, Sarasota, Florida
34232.
Comdial® strives to design the features in our communications systems
to be fully interactive with one another. However, this is not always possi-
ble, as the combinations of accessories and features are too varied and
extensive to insure total feature compatibility. Accordingly, some features
identified in this publication will not operate if some other feature is acti-
vated.
Comdial® disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this publi-
cation to the contrary, Comdial makes no representation herein as to the
compatibility of features.
GCA70245.07 06/03
Printed in U.S.A.
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