Samsung Voice Mail
(SVM-400E, SVMi-2E, SVMi-4E, SVMi-8E, SVMi-16E)
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Your Voice Messaging System
Quick-Reference Guide
Home Page
Accessing Your Mailbox (Subscriber Services Menu)
From Your Desk
• Press the button labeled MESSAGE or VMMSG
OR
• Dial SVM Access Code: _________________
(You will be prompted to enter your Passcode)
• Enter your Password: _________________
(Default Password: 0000)
From Off-Site (Home, Cell Phone)
• Dial the phone number that is answered by the SVM. _________________
(Your Company’s Main Greeting)
• At the Main Greeting dial [#] plus your Subscriber (or Mailbox) number.
(Subscriber and Mailbox Number usually match your extension number)
• Enter your Password: _________________
(Default Password: 0000)
From Another Subscriber’s Phone
• Press the button labeled MESSAGE or VMMSG or dial SVM Access Code.
• Dial [✱] followed by [#] and your Extension / Mailbox Number.
(You will be prompted to enter your Passcode)
• Enter your Password: _________________
(Default Password: 0000)
Alternate Off-Site for DID Users (Home, Cell Phone)
• Dial your DID phone number.
(Your Personal Greeting will answer in approximately 4-6 rings)
• During your Personal Greeting dial [#] directly followed by your password.
(Default Password: 0000)
Home Page
Group New
Messages
Group Saved
Messages
Listen to New Review Saved
Record & Send
Messages
Personal
Greetings
Mailbox
Administration
Personal
Services
Pause, Resume
Subscriber Menu
Play Menu
Options
Exit
Access
Manager
Messages
Messages
Subscriber Menu
11
33
1
3
2
4
5
6
#
8
0
*
Assign and/or Edit
Primary Greeting
Change
Message Alert
Review
Workload
Group Messages Menu
Listen Menu
Record Menu
Follow Me
1
1
1
2
3
4
5
6
8
9
0
1
Group
Urgent Messages
Play
Message
For a Directory
of Subscribers
Assign and/or Edit
Busy Greeting
Change
Pager Notification
Edit Stored
Telephone Numbers
1
1
11
2
#
2
3
4
5
6
7
8
0
2
3
5
Play Previous
Message
To Create a
Reminder
Group
Callback Requests
Assign and/or Edit
Blocking Greeting
Review Deleted
Messages
Change
Weekly Schedule
Change
Password
##
Block All Calls
Call Forwarding
Call Screening
Find Me
2
3
4
5
3
4
5
6
7
8
#
0
1
2
3
4
8
0
Save
Message
Group
Reminders
Assign and/or Edit
Night Greeting
Review Undelivered
Messages
Place a
Direct Call
Record
Name
"Enter the Recipient's Number"
Discard
Message
3
Review
1
Group
Private Messages
Assign and/or Edit
Screened Greeting
Auto Play
New Messages
Enter Diretory
Name
Recording
Reply to Sender
4
Stop, Append to
Recording
2
Group
Fax Only Messages
Edit Only
Personal Greetings
Auto Play Message
Information
Extended
Prompting
Personal
Administration
7
8
Place
Call to Sender
5
Discard Recording
and Rerecord
3
Auto Set
Night Intercept
Edit Only
Mailbox Greeting
Pause, Resume
Menu Prompting
Pause, Resume
Menu Prompting
Pause, Resume
Menu Prompting
Deliver Copy
of Fax Message
55
6
Set
4
Delivery Options
Pause, Resume
Menu Prompting
Pause, Resume
Menu Prompting
Record & Send
Broadcast Message
Play
Menu Options
Forward a
Copy of Message
Specify
5
Future Delivery
Pause, Resume
Menu Prompting
Play
Play
Menu Options
Play
Menu Options
Record
a Reminder
Cancel, Return
Rewind
5 Seconds
8
9
#
0
#
0
7
Access Coverage
to Services Menu
*
SEND Message,
Then Copy
6
Change
Playback Volume
Cancel, Return
to Subscriber Menu
Group
A Specific Sender
Play
Menu Options
Cancel, Return
to Subscriber Menu
Play
Menu Options
77
8
*
*
Rewind
7
5 Seconds
Pause, Resume
Message Playback
Cancel, Return
to Subscriber Menu
Cancel, Return
to Subscriber Menu
Play
Message Inventory
Change
77
*
*
Playback Volume
Fast Forward
5 Seconds
9
Play
Menu Options
Pause, Resume
8
Change
Playback Speed
Record/Playback
99
#
Cancel, Return
Fast Forward
5 Seconds
to Subscriber Menu
9
*
Skip to
Next Message
Change
99
Playback Speed
Scan Messages
##
0
SVM Subscriber Services Menu
SEND Message,
#
Play
Menu Options
Then Exit Record
Play
0
Play Message
Information
00
Menu Options
Cancel, Return
to Subscriber Menu
Cancel, Return
to Subscriber Menu
*
*
NOTE: All options shown MAY NOT be authorized. If an option is not authorized, please speak to your System Administrator.
Home Page
First Time Easy Set-Up
There are five easy setup options required for optimum performance.These can be done
after you log in.
Change Your Password:.............................................................................[#][7][1]
1
Required to Log In as a Subscriber. Password length can be from 1 to 8 digits.
Default password is 0000.
Record Your Name:.......................................................................................[#][7][2]
2
This recorded name plays to your callers when they are transferred throught
the Auto Attendant. It is also used by the Automated Directory so the caller can
verify they spelled your name correctly.
Enter Your Dial-By-Name Directory Name:...............................[#][7][3]
3
You will be asked to first spell and enter and accept your Last Name, then your
First Name on the Telephone Keypad. This is used by the Automated Directory
for callers who do not know your extension number but do know your name.
Record Your Primary (No-Answer) Greeting:.................................[5][1]
4
This is your Personal Greeting that plays to your callers when you do not answer
your phone*.
Record Your Mailbox Greeting:..................................................................[5][7]
5
This Greeting is only used if you do not have a Primary Greeting recorded
and/or another Subscriber transfers a caller directly into your Mailbox.
*There are other Personal Greetings available that can be scheduled to play for Busy, Forward
All (DND), and Night Call Conditions. Ask your System Administrator for more information on
Call Condition Greetings.
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Functions While Listening to a Message
Functions While Recording and Sending a Message
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Quick Reference Index
AUTO PLAY OF MESSAGE INFORMATION..................................................[6][6]
Time & Date Stamp Information. This option can be turned on/off.
AUTO PLAY NEW MESSAGES...........................................................................[6][5]
Plays new messages after you log in. This option can be turned on/off.
*
DIRECT CALL .........................................................................................................[#][5]
Used for make out going calls while logged in.
EXTENDED PROMPTING..............................................................................[#][7][4]
This option can be turned on/off.
*
FIND ME ..................................................................................................................[4][6]
Calls you at a series of numbers in your stored number list.
*
FOLLOW ME ...........................................................................................................[4][1]
Changes the number where you are taking your calls.
LISTEN TO NEW MESSAGES...................................................................................[1]
LISTEN TO SAVED MESSAGES...............................................................................[3]
*
MESSAGE ALERT ..................................................................................................[6][1]
When enabled the system will call you to let you know you have new mes-
sages. This option can be turned on/off.
*
PAGER NOTIFICATION .......................................................................................[6][2]
When enabled the system will call your Pager to let you know you have
new messages. This option can be turned on/off.
QUICK MEMO.....................................................................................[#][MAILBOX #]
Quickly send a message to another Subscriber.
RECORD AND SEND A MESSAGE.........................................................................[2]
REMINDER................................................................................................................[#][#]
Quickly send a message to yourself.
*
STORED TELEPHONE NUMBERS ...................................................................[#][2]
Enter a list of numbers used by Follow Me, Find Me, and all Notifications.
UNDELETE MESSAGES........................................................................................[6][3]
Deleted messages can be recovered any time before Daily Maintenance
time, scheduled by the System Administrator. The default time is 3 a.m.
*Must be Authorized by System Administrator.
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