Ricoh Aficio Is 2325 User Manual

Operating Instructions  
Troubleshooting  
1
2
3
4
5
6
7
8
9
Adding Paper, Toner and Staples  
Clearing Misfeeds  
Remarks  
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the  
Safety Information in "About This Machine" before using the machine.  
Manuals for This Machine  
Refer to the manuals that are relevant to what you want to do with the machine.  
Manuals for machines with copier function only or with the DDST Unit are dif-  
ferent. See “Manuals for Machines with Copier Function Only or with the DDST  
Unit”.  
Important  
Media differ according to manual.  
The printed and electronic versions of a manual have the same contents.  
Adobe Acrobat Reader/Adobe Reader must be installed in order to view the  
manuals as PDF files.  
Depending on which country you are in, there may also be html manuals. To  
view these manuals, a Web browser must be installed.  
About This Machine  
Be sure to read the Safety Information in this manual before using the machine.  
This manual provides an introduction to the functions of the machine. It also  
explains the control panel, preparation procedures for using the machine,  
how to enter text, and how to install the CD-ROMs provided.  
General Settings Guide  
Explains User Tools settings, and Address Book procedures such as register-  
ing fax numbers, e-mail addresses, and user codes. Also refer to this manual  
for explanations on how to connect the machine.  
Troubleshooting  
Provides a guide to solving common problems, and explains how to replace  
paper, toner, and other consumables.  
Security Reference  
This manual is for administrators of the machine. It explains security func-  
tions that you can use to prevent unauthorized use of the machine, data tam-  
pering, or information leakage.  
For enhanced security, we recommend the following settings.  
• Install the Server Certificate.  
• Enable SSL (Secure Sockets Layer) Encryption.  
• Change the user name and password of the administrator using Web Im-  
age Monitor.  
For details, see “Setting Up the Machine”, Security Reference.  
Be sure to read this manual when setting the enhanced security functions, or  
user and administrator authentication.  
Copy Reference  
Explains Copier functions and operations. Also refer to this manual for expla-  
nations on how to place originals.  
Facsimile Reference  
Explains Facsimile functions and operations.  
i
 
Printer Reference  
Explains Printer functions and operations.  
Scanner Reference  
Explains Scanner functions and operations.  
Network Guide  
Explains how to configure and operate the machine in a network environ-  
ment, and use the software provided.  
This manual covers all models, and includes descriptions of functions and  
settings that might not be available on this machine. Images, illustrations, and  
information about operating systems that are supported might also differ  
slightly from those of this machine.  
Other manuals  
• Quick Reference Copy Guide  
• Quick Reference Fax Guide  
• Quick Reference Printer Guide  
• Quick Reference Scanner Guide  
• PostScript 3 Supplement  
• UNIX Supplement  
• Manuals for DeskTopBinder Lite  
• DeskTopBinder Lite Setup Guide  
• DeskTopBinder Introduction Guide  
• Auto Document Link Guide  
Note  
Manuals provided are specific to machine types.  
For “UNIX Supplement”, please visit our Web site or consult an authorized  
dealer.  
functions and settings that might not be available on this machine.  
Reference  
p.iii “Manuals for Machines with Copier Function Only or with the DDST  
Unit”  
ii  
Manuals for Machines with Copier Function Only or with the  
DDST Unit  
This section describes the manuals for machines with copier function only or  
with the DDST Unit.  
About This Machine  
Be sure to read the Safety Information in this manual before using the machine.  
This manual provides an introduction to the functions of the machine. It also  
explains the control panel, preparation procedures for using the machine, and  
how to install the CD-ROMs provided.  
General Settings Guide  
Explains User Tools settings, and how to register user codes. Also refer to this  
manual for explanations on how to connect the machine.  
Troubleshooting  
Provides a guide to solving common problems, and explains how to replace  
paper, toner, and other consumables.  
Copy Reference  
Explains Copier functions and operations. Also refer to this manual for expla-  
nations on how to place originals.  
Printer/Scanner Reference  
Explains system settings, functions and operations for the machine's print-  
er/scanner unit.  
Network Guide  
Explains how to configure and operate the machine in a network environ-  
ment, and use the software provided.  
Other manuals  
• Quick Reference Copy Guide  
• Quick Reference Printer/Scanner Guide  
Note  
Some manuals include descriptions of functions and settings that are not  
available on machines with copier function only or with the DDST Unit.  
iii  
   
Manuals for Machines with Copier Function Only or with the DDST Unit................. iii  
How to Read This Manual .....................................................................................1  
Panel Tone..............................................................................................................4  
When a Message Is Displayed............................................................................11  
Error Mail Notification...............................................................................................38  
Alert Messages ........................................................................................................43  
Printing the Error Log...............................................................................................45  
When You Cannot Print.......................................................................................46  
Other Printing Problems .....................................................................................49  
iv  
Operations Are Not Possible When Messages Appear ...........................................59  
When a Message Is Displayed............................................................................60  
Other Printing Problems...........................................................................................77  
The Scanner Function .........................................................................................82  
Waste Toner.............................................................................................................99  
When R Is Displayed (When Finisher Is Installed).................................................106  
When D Is Displayed (When Bridge Unit Is Installed)............................................107  
Removing Jammed Staples ..............................................................................108  
Finisher ..................................................................................................................108  
v
How to Read This Manual  
Symbols  
This manual uses the following symbols:  
Indicates important safety notes.  
Ignoring these notes could result in serious injury or death. Be sure to read these  
notes. They can be found in the “Safety Information” section of About This Machine.  
Indicates important safety notes.  
Ignoring these notes could result in moderate or minor injury, or damage to the  
machine or to property. Be sure to read these notes. They can be found in the  
“Safety Information” section of About This Machine.  
Indicates points to pay attention to when using the machine, and explanations  
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure  
to read these explanations.  
Indicates supplementary explanations of the machine’s functions, and instruc-  
tions on resolving user errors.  
This symbol is located at the end of sections. It indicates where you can find fur-  
ther relevant information.  
[ ]  
Indicates the names of keys that appear on the machine’s display panel.  
{ }  
Indicates the names of keys on the machine’s control panel.  
Names of Major Options  
Major options of this machine are referred to as follows in this manual:  
• Auto Document Feeder capable of scanning both sides of a sheet ARDF  
• Finisher SR3010 Finisher  
• Bridge Unit BU3010 Bridge unit  
1
       
2
1. When the Machine Does  
Not Operate As Wanted  
This section describes basic troubleshooting procedures that are applicable to all  
functions of this machine.  
Indicators  
This section explains the indicators that light up when the machine requires the  
user to remove misfed paper, to add paper, or to perform other procedures.  
h: Error indicator  
Appears when there is a misfeed, a cover is left open, or  
another problem occurs. See p.103 “Clearing Misfeeds”.  
B: Load Paper indicator  
D: Add Toner indicator  
Appears when paper-out condition occurs. See p.87  
“Loading Paper”.  
Appears when toner runs out. See p.97 “Adding Toner”.  
3
     
When the Machine Does Not Operate As Wanted  
Panel Tone  
The following table explains the various beep patterns that the machine produces  
to alert users about machine conditions.  
1
Beep pattern  
Meaning  
Cause  
Two long beeps.  
Machine has warmed  
up.  
After cooling or being switched on, the  
machine has fully warmed up and is  
ready for use.  
Single short beep.  
A valid operation is  
accepted.  
A control panel key was pressed, the  
machine was switched on, or a docu-  
ment was placed on the ARDF.  
Fiveshortbeepsrepeated Strong alert.  
five times.  
Machine requires user attention. Paper  
might have jammed or toner might need  
replenishing.  
Note  
Users cannot mute the machine's beep alerts. When the machine beeps to alert  
users of a paper jam or toner request, if the machine's covers are opened and  
closed repeatedly within a short period of time, the beep alert might continue,  
even after normal status has resumed.  
For details about enabling or disabling beep alerts, see “General Features”,  
General Settings Guide.  
Reference  
“General Features”, General Settings Guide  
4
   
When the Function Status Indicator Lights Up in Red  
When the Function Status Indicator Lights  
Up in Red  
If a function key is lit in red, press the key to switch to the screen for the corre-  
sponding function, and then follow the message that appears.  
Problem  
Cause  
Solution  
Documents and reports There is no copy paper left.  
are not printed out.  
Add paper. See p.87 “Loading Pa-  
per”.  
An error has occurred. The function whose indicator is lit Record the code number shown  
is defective.  
on the display and contact your  
service representative. See  
“When a Message Is Displayed”  
of each chapter. You can use other  
functions normally.  
The machine is unable to A network error has occurred.  
connect to the network.  
Check the displayed message  
and take an appropriate ac-  
tion. See “When a Message Is  
Displayed” of each chapter.  
Check that the machine is cor-  
rectly connected to the net-  
work, and that the machine is  
correctly set. See “Network  
Settings”, General Settings  
Guide.  
Contact the administrator.  
When the function key is still  
lit in red, even if you take the  
measures above, contact your  
service representative.  
Note  
If an error occurs in the function you are using, check the message that ap-  
pears on the display panel, and then refer to “When a Message Is Displayed”  
for the relevant function.  
5
   
When the Machine Does Not Operate As Wanted  
When You Have Problems Operating the  
Machine  
1
The following chart gives explanations of common problems and messages.  
If other messages appear, follow the instructions displayed.  
Problem  
Cause  
Solution  
This message appears when you If the machine does not get start-  
Please wait...”  
turn on the operation switch or  
change the toner bottle.  
ed within 2 minutes, contact your  
service representative.  
appears.  
If the machine has not been in use Wait for the machine to get ready.  
for a long time, it may take longer  
than normal to print or start up  
Please wait...”  
appears.  
when switched on.  
Although the copier  
screen appears when  
the machine is turned  
on using the main  
power switch, it cannot  
be switched to another  
screen by pressing the  
{Facsimile} or {Scan-  
ner} key.  
Functions other than the copier  
function are not yet ready.  
Wait a little longer.  
The machine has just  
Functions other than the copier  
Wait a little longer.  
been turned on and the function are not yet ready. Time  
User Tools screen is required varies by function.  
displayed, but the User Functions appear in the User  
Tools menu has items  
Tools menu when they become  
missing.  
ready for use.  
The display is difficult Display contrast is not adjusted. Adjust the display's contrast so  
to see.  
that you can see the display panel  
properly. See “General Features”,  
General Settings Guide.  
The display is off.  
The display is off.  
The machine is in Energy Saver  
mode.  
Turn on the operation switch.  
The operation switch is turned  
off.  
Turn on the operation switch.  
Nothing happens  
when the operation  
switch is turned on.  
The main power switch is turned Turn on the main power switch.  
off.  
The operation switch  
indicator continues  
The machine is communicating  
with external equipment.  
Check if the machine is communi-  
cating with external equipment.  
blinking and does not  
turn off when pressed.  
6
   
When You Have Problems Operating the Machine  
Problem  
Cause  
You may have loaded the paper  
Solution  
Original images are  
printed on the reverse incorrectly.  
side of the paper.  
into Tray 1-4 with the print side  
up, and into the bypass tray with  
“Orientation-Fixed Paper or  
Two-Sided Paper”.  
Misfeeds occur frequently. The tray's side fences may not be Check the side fences are locked.  
locked.  
Size”.  
Misfeeds occur frequently. The tray's end fence may not be  
set properly.  
Size”.  
Misfeeds occur frequently. You may have loaded paper of a Use Tray Paper Settings to set the  
size not shown in Paper Size Set- paper size. See p.95 “Selecting the  
tings with User Tools.  
An error message re-  
mains, even if misfed  
paper is removed.  
When a misfeed message ap-  
pears, it remains until you open  
and close the cover as required.  
Clear misfed paper, and then  
open and close the cover. See  
p.103 “Removing Jammed Pa-  
per”.  
Paper is still jammed in the tray.  
Cannot print in duplex You cannot use paper in the by-  
mode. pass tray for duplex printing.  
For duplex printing, select Tray 1-  
4 in the copier mode or with the  
printer driver.  
Cannot print in duplex You have selected a tray that is set Select a paper tray in [Tray Paper  
mode.  
to [Off] for duplex printing in [Tray Settings] under [System Settings],  
Paper Settings] under [System Set- and then press [OK]. Then, select  
tings].  
[No Display (Plain Paper)] or [Recy-  
cled Paper] for Paper Type, press  
[Duplex], and then select [On]. See  
“Tray Paper Settings”, General  
Settings Guide.  
The user code entry  
screen is displayed.  
Users are restricted by user man- Enter the user code (up to eight  
agement.  
digits), and then press the {OK} or  
{q} key.  
The Authentication  
screen appears.  
Basic Authentication, Windows  
Authentication, LDAP Authenti- user password. See “When the  
cation or Integration Server Au-  
Enter your login user name and  
Authentication Screen is Dis-  
thentication is set.  
The temperature inside the ma-  
chine is too high or too low.  
Locate the machine in an environ-  
ment where the temperature re-  
mains between 10 and 32 °C. See  
p.109 “Where to Put Your Ma-  
chine”.  
Temperature  
Alert. Turn  
main power off,  
adjust room  
temp. and wait a  
while before  
restarting.” ap-  
pears, and printing is  
disabled.  
7
When the Machine Does Not Operate As Wanted  
Problem  
Cause  
Solution  
The use of the function is restrict- Contact the administrator.  
ed to authenticated users only.  
Privileges are  
required to use  
this function.”  
appears.  
1
The entered login user name or  
password is not correct.  
Ask the administrator for the correct  
login user name and password.  
Authentica-  
tion failed.” ap-  
pears.  
Cannot access the authentication Contact the administrator.  
server when using Windows Au-  
thentication, LDAP Authentica-  
tion, or Integration Server  
Authentica-  
tion failed.” ap-  
pears.  
Authentication.  
Note  
If you cannot make copies as you want because of paper type, paper size, or  
paper capacity problems, use recommended paper. See “Copy Paper”, About  
This Machine.  
Reference  
“Copy Paper”, About This Machine  
8
When a Job Is Not Performed  
When a Job Is Not Performed  
If you cannot execute a function, it may be that the machine is being held up by  
another function.  
1
If you cannot execute a function, terminate any other functions currently active,  
and then try executing the function again. In some cases, you can carry out an-  
other job (copier, facsimile, printer, or scanner) without canceling the current job  
being performed. Performing multiple functions simultaneously like this is  
called “Multi-accessing”.  
Combination Chart  
The chart shows function compatibility when print priority is set to “Inter-  
leave”. See “General Features”, General Settings Guide.  
Mode after you select Copy  
Facsimile  
Transmission Reception  
Printer  
Print  
Scanner  
Mode before you  
select  
Using the control panel  
×
×
×
×
×
×
Copying  
*1  
*1  
*1  
*1  
*1  
*1  
Stapling  
×
×
×
*1  
*1  
Transmission Operation  
×
×
×
×
ScanninganOriginal  
for Memory  
Transmission  
Memory  
Transmission  
×
×
×
×
×
×
×
×
×
×
×
×
×
×
Immediate  
Transmission  
Memory Reception  
×
×
×
×
×
×
×
×
×
×
×
Printing  
Received Data  
×
*2  
*2  
*2  
9
   
When the Machine Does Not Operate As Wanted  
Mode after you select Copy  
Facsimile  
Transmission Reception  
Printer  
Print  
Scanner  
1
Mode before you  
select  
Receive Data  
Printing  
Stapling  
Using the control  
panel  
Scanning  
×
×
×
×
×
×
*1  
*1  
*1  
*1  
Scanning  
×
×
×
×
×
×
×
×
... means that these functions can be used together.  
... means that you can interrupt the current job with the function keys to  
proceed to a subsequent job.  
... means that another job will automatically start after the current job is finished.  
×... means that you must manually start another job after the current job is fin-  
ished (i.e., these functions cannot be used together).  
*1  
You can scan a document once the preceding job documents are all scanned.  
*2  
During parallel reception, any subsequent job is suspended until reception is  
completed.  
Note  
Stapling cannot be used at the same time for multiple functions.  
You can specify the output tray where documents are delivered. For details about how to  
specify the output tray for each function, see “General Features”, General Settings Guide.  
If the machine is capable of executing multiple functions simultaneously,  
specify which function should have priority in “Print Priority”. This setting is  
factory-preset to “Display mode”. For setting of Printing Priority function,  
see “General Features”, General Settings Guide.  
While printing is in progress, scanning a document using another function  
may take longer than usual.  
Reference  
“General Features”, General Settings Guide  
10  
   
2. Troubleshooting When  
Using the Copy Function  
This chapter describes likely causes of and possible solutions for copier function  
problems.  
When a Message Is Displayed  
The following chart contains explanations for common messages. If other mes-  
sages appear, follow the instructions as they are displayed.  
Important  
For messages not listed here, see “When You Have Problems Operating the  
Machine”.  
Message  
Causes  
Solutions  
Improper original is placed.  
Select paper manually, not with  
the Auto Paper Select function,  
and do not use the Auto Re-  
duce/Enlarge function.  
Cannot detect origi-  
nal size  
See “Auto Reduce/Enlarge”  
Copy Reference.  
Improper original is placed.  
Improper original is placed.  
The specified paper size is not  
Input the both horizontal and  
vertical sizes of the non-stand-  
ard original.  
Cannot detect origi-  
nal size  
Place the original on the expo-  
sure glass. See “Placing Origi-  
nals”, Copy Reference.  
Cannot detect origi-  
nal size  
Use copy paper that is not  
Cannot sort this  
size.  
available with the Sort function. longer than 432 mm (17.0").  
The specified function is not Select a paper tray other than  
available with the bypass tray. the bypass tray.  
Cannot select Bypass  
Tray in current set-  
ting.  
The specified custom length is Do not place originals that are  
not available for duplex print- longer than 432 mm (17.0").  
ing from the ARDF (e.g., 2 Sid-  
Original with this  
length cannot be du-  
plex scanned.  
ed 2 Sided, 2 Sided 1  
Sided, 2 SidedCombine).  
Original is not placed in the  
proper orientation.  
Change the orientation of the  
original.  
Check original ori-  
entation.  
Improper paper size is set.  
If you press the {Start} key,  
copy will start onto the select-  
ed paper.  
Check paper size.  
Blank areas appear. Original  
orientation and paper mis-  
matches occur when image ro-  
tation is unavailable.  
Change the orientation of the  
original.  
Blank part will ap-  
pear.  
11  
   
Troubleshooting When Using the Copy Function  
Message  
Causes  
The entire image cannot be  
fully copied using the current setting.  
[Auto R/E] setting.  
Solutions  
Make an alternative [Auto R/E]  
Image not fully cop-  
ied.  
A paper size for which Rotate Select the proper paper size  
Sort is not available is selected. for the Rotate Sort function.  
See “Supplementary Informa-  
Rotate Sort is una-  
vailable with this  
paper size.  
tion”, Copy Reference.  
2
Duplex mode does not sup-  
port the selected paper size.  
Select the proper paper size  
for the Duplex function. See  
“Supplementary Informa-  
tion”, Copy Reference.  
Cannot dup. copy  
this size.  
A paper type not available  
with the Duplex function has ble for the Duplex function.  
been selected.  
The thick paper is not availa-  
Cannot dup. with  
this tray.  
Specify another paper type.  
The number of copies exceeds You can change the maximum  
Max. number of sets  
is nn.  
maximum copy quantity.  
copy quantity. See “User  
Tools Menu (Copier Fea-  
tures)”, Copy Reference.  
(A figure is placed at n.)  
A paper type not available  
with the staple function has  
been selected.  
The thick paper is not availa-  
ble for the staple function.  
Specify another paper type.  
Cannot Staple Thick  
Paper.  
The number of copies exceeds Check the stapler capacity.  
Staple range exceed-  
ed.  
the capacity of the stapler.  
See “Supplementary Informa-  
tion”, Copy Reference.  
The selected position cannot be Select the proper position or  
stapled. Originalorientation and original orientation. See “Sta-  
This position cannot  
be stapled.  
paper mismatches occur when  
ple” and “Supplementary In-  
image rotation is unavailable.  
formation”, Copy Reference.  
The scanner function is in use. Cancel the current scan job. To  
do this, press the {Clear/Stop}  
key on the scanner screen to  
display the message  
Cannot copy. Origi-  
nal is being scanned  
by another function.  
Clear/Stop key was  
pressed. Stop scan-  
ning?”, and then press  
[Stop].  
The use of this function is re- Contact the administrator.  
stricted to authentified users  
only.  
Privileges are re-  
quired to use this  
function.  
The entered login user name  
or password is not correct.  
Ask the administrator for the cor-  
rect login user name and password.  
Authentication  
failed.  
Cannot access the authentica- Contact the administrator.  
tion server when using Win-  
dows Authentication, LDAP  
Authentication  
failed.  
Authentication, or Integration  
Server Authentication.  
12  
When a Message Is Displayed  
Reference  
p.6 “When You Have Problems Operating the Machine”  
2
13  
Troubleshooting When Using the Copy Function  
When You Cannot Make Clear Copies  
This section describes likely causes of and possible solutions for unclear copies.  
Problem  
Causes  
Solutions  
Copies appear dirty.  
Image density is too dark.  
Adjust the image density set-  
tings. See “Adjusting Image  
Density”, Copy Reference.  
2
Copies contain blots or are  
patchy.  
The machine is not on a level Place the machine on a stable  
surface.  
and level surface.  
Make sure the machine's envi-  
ronment meets requirements.  
See p.109 “Where to Put Your  
Machine”.  
Copies contain blots or are  
patchy.  
The paper is creased, curled,  
or has blemishes.  
Smooth out the wrinkles from  
the paper, or replace it. See  
“Copy Paper”, About This  
Machine.  
If paper comes out curled, ad-  
just the output Tray. See  
“Originals”, Copy Reference.  
Copies contain blots or are  
patchy.  
Image density is too light.  
The paper is damp.  
Adjust the image density set-  
tings. See “Adjusting Image  
Density”, Copy Reference.  
Copies contain blots or are  
patchy.  
Use paper that has been  
stored in the recommended  
temperature and humidity  
condition. See “Copy Paper”,  
About This Machine.  
Copies are too dark or too  
light.  
The correct paper type set-  
tings are not made.  
Check the paper loaded on the  
paper tray or bypass tray  
matches the paper type set on  
the display panel. See “Copy  
Paper”, About This Machine.  
Copies are too dark or too  
light.  
The image was not printed on Before printing on special pa-  
a suitable surface.  
per, check its surface careful-  
ly. Printing on non-print  
surfaces reduces print quality  
and can damage the machine's  
internal components. See  
“Copy Paper”, About This  
Machine.  
Copies are dirty.  
Use of non-recommended  
toner can result in loss of print toner. Contact your service  
Use manufacturer-genuine  
quality and other problems.  
representative.  
The reverse side of an original Image density is too dark.  
image is copied.  
Adjust the image density set-  
tings. See “Adjusting Image  
Density”, Copy Reference.  
14  
   
When You Cannot Make Clear Copies  
Problem  
Causes  
Solutions  
A shadow appears on copies if Image density is too dark.  
you use pasted originals.  
Adjust the image density set-  
tings. See “Adjusting Image  
Density”, Copy Reference.  
Change the orientation of the  
original.  
Put mending tape over the  
pasted areas.  
2
The same copy area is dirty  
whenever making copies.  
The exposure glass or ARDF is Clean them. See p.113 “Main-  
dirty.  
taining Your Machine”.  
Copies are too light.  
Image density is too light.  
Adjust the image density set-  
tings. See “Adjusting Image  
Density”, Copy Reference.  
Copies are too light.  
The paper is damp or rough. Use the recommended paper.  
Also, use paper that has been  
stored in the recommended  
temperature and humidity  
conditions. See “Copy Paper”,  
About This Machine.  
Copies are too light.  
The toner bottle is almost  
empty.  
Add toner. See p.97 “Adding  
Toner”.  
Parts of the paper are not copied. The original is not placed correctly. Place originals correctly. See “Plac-  
Parts of the paper are not copied. The correct paper size is not  
selected.  
Select the proper paper size.  
White lines appear.  
The exposure glass or scan-  
ning glass is dirty.  
Clean them. See p.113 “Main-  
taining Your Machine”.  
Copies are blank.  
The original is not placed correctly. When using the exposure glass,  
place originals face down.  
When using the ARDF, place  
them face up. See “Placing  
Originals”, Copy Reference.  
A moiré pattern is produced  
on copies.  
Your original has a dot pat-  
tern image or many lines.  
Place the original on the expo-  
sure glass at a slight angle.  
15  
Troubleshooting When Using the Copy Function  
Problem  
Causes  
Solutions  
Black spots appear on the  
Because of high humidity, the Place the print on the expo-  
copy of a photographic print. photographic print has stuck sure glass in either of the fol-  
to the exposure glass. lowing ways:  
Place an OHP transparency  
on the exposure glass, and  
then place the print on top  
of the OHP transparency.  
2
Place the print on the ex-  
posure glass, and then  
place two or three sheets of  
white paper on top of it.  
Leave the exposure glass  
cover or ARDF open when  
copying.  
16  
When You Cannot Make Copies As Wanted  
When You Cannot Make Copies As  
Wanted  
This section describes causes and remedies when copy results are not as expected.  
Basic  
Problem  
Causes  
Solutions  
Misfeeds occur frequently.  
The number of sheets loaded Load paper only as high as the  
exceeds the capacity of the  
machine.  
upper limit markings on the  
side fences of the paper tray or  
bypass tray. See p.87 “Load-  
ing Paper”.  
Misfeeds occur frequently.  
The paper is damp.  
Use paper that has been  
stored in the recommended  
temperature and humidity  
condition. See “Copy Paper”,  
About This Machine.  
Misfeeds occur frequently.  
Misfeeds occur frequently.  
The paper is too thick or too  
thin.  
Use recommended paper. See  
“Copy Paper”, About This  
Machine.  
The copy paper is wrinkled or Use recommended paper. Use  
has been folded/creased.  
paper that has been stored in  
the recommended tempera-  
ture and humidity condition.  
See “Copy Paper”, About This  
Machine.  
Misfeeds occur frequently.  
Printed paper is used.  
Use recommended paper. Do  
not reuse copy paper that has  
been already copied or print-  
ed onto. See “Copy Paper”,  
About This Machine.  
Copy paper becomes creased. The paper is damp.  
Copy paper becomes creased. The paper is too thin.  
Use paper that has been  
stored in the recommended  
temperature and humidity  
condition. See “Copy Paper”,  
About This Machine.  
Use recommended paper. See  
“Copy Paper”, About This  
Machine.  
You cannot combine several  
functions.  
Selected functions cannot be  
used together.  
Check the combination of  
tings again. See “Combination  
Chart”, Copy Reference.  
Copies are not stapled.  
There are jammed staples in  
the stapler.  
Remove jammed staples. See  
p.108 “Removing Jammed  
Staples”.  
17  
   
Troubleshooting When Using the Copy Function  
Problem  
Causes  
Solutions  
Copies are not stapled.  
The number of copies exceeds Check the stapler capacity.  
the capacity of the stapler.  
Copy paper is curled.  
See “Supplementary Informa-  
tion”, Copy Reference.  
Copies are not stapled.  
Turn the copy paper over in  
the tray.  
Staples are wrongly positioned. Originals are not set correctly. Check the correct position to  
place the originals. See “Sta-  
ple”, Copy Reference.  
2
Print is slanted.  
Print is slanted.  
The paper is feeding in at a  
slant.  
Load the paper correctly. See  
p.87 “Loading Paper”.  
The machine's cover is open. Make sure the right and lower  
closed.  
Print is slanted.  
The side fences in the paper  
tray is not locked.  
Make sure the side fence is  
locked. See p.92 “Changing  
the Paper Size”.  
Edit  
Problem  
Causes  
Solutions  
When using the Duplex Mar- You set a wide erased margin. Set a narrower margin with User  
gin function, parts of the orig-  
inal image are not copied.  
Tools. You can set the width be-  
tween 0-50 mm (0"-2"). See “Copier  
Features”, General Settings Guide.  
When using the Duplex Mar- There is a lack of margin space Set a narrower margin with User  
gin function, parts of the orig- on the opposite side of the  
Tools. You can set the width be-  
tween 0-50 mm (0"-2"). See “Copier  
Features”, General Settings Guide.  
inal image are not copied.  
binding position.  
Combine  
Problem  
Causes  
Solutions  
When using Combine, parts of You specified a reproduction When you specify a reproduc-  
the image are not copied. ratio that does not match the tion ratio using the Manual  
sizes of your originals and  
copy paper.  
Paper Select function, make  
sure the ratio matches your  
originals and the copy paper.  
Select the correct reproduction ratio  
before using the Combine function.  
When using Combine, parts of Your originals are not identi- Use originals that are identical  
the image are not copied. cal in size and direction. in size and direction.  
Copies are not in correct order. You placed the originals in the When placing a stack of origi-  
incorrect order.  
nals in the ARDF, the last page  
should be on the bottom.  
If you place an original on the  
exposure glass, start with the  
first page to be copied.  
18  
When You Cannot Make Copies As Wanted  
Duplex  
Problem  
Causes  
Solutions  
Cannot print in duplex mode. You may have loaded paper  
on the bypass tray.  
Remove paper loaded on the  
bypass Tray. Load paper in  
Tray 1 - 4.  
Cannot print in duplex mode. You have loaded paper ex-  
ceeding 90 g/m2.  
Change the paper.  
2
Cannot print in duplex mode. You have selected a Tray 2 that Select another paper type, or  
is set to [Thick Paper]for duplex another paper tray. See “Tray  
printing in [Tray Paper Settings] Paper Settings”, General Set-  
under [System Settings]  
.
tings Guide.  
Copies are not in duplex order. You placed the originals in the When setting a stack of origi-  
incorrect order.  
nals in the ARDF, the last page  
should be on the bottom.  
If you set an original on the ex-  
posure glass, start with the  
first page to be copied.  
When using Duplex, copy is  
made Top to Bottom even  
though [Top to Top] is selected.  
You placed the originals in the Place the originals in the cor-  
wrong orientation.  
rect orientation. See “Original  
Orientation”, Copy Reference.  
When using Duplex, copy is  
You placed the originals in the Place the originals in the cor-  
made Top to Top even though wrong orientation.  
[Top to Bottom] is selected.  
rect orientation. See “Original  
Orientation”, Copy Reference.  
Parts of the original image are The margin is too wide.  
not copied.  
Set a narrower margin with  
User Tools. You can adjust it  
between 0-50 mm (0"-2"). See  
“User Tools Menu (Copier  
Features)”, Copy Reference.  
Parts of the original image are There is a lack of margin space Set a narrower margin with  
not copied.  
on the opposite side of the  
binding position.  
User Tools. You can adjust it  
between 0-50 mm (0"-2"). See  
“User Tools Menu (Copier  
Features)”, Copy Reference.  
When Memory Is Full  
Messages  
Causes  
Solutions  
The machine checks if the re- To continue copying, remove  
Reset nn orig., then  
press [Resume] to  
scan and copy the re-  
maining originals.  
maining originals should be  
copied, after the scanned orig- [Resume]. To stop copying,  
inal has been printed. press [Stop].  
all copies, and then press  
[Stop] [Resume]  
(A figure is placed at n.)  
19  
   
Troubleshooting When Using the Copy Function  
2
20  
3. Troubleshooting When  
Using the Facsimile Function  
This chapter describes likely causes of and possible solutions for facsimile func-  
tion problems.  
Adjusting the Volume  
The following describes how to adjust the volume.  
You can change the volume of the following sounds that the machine makes.  
On Hook Mode  
Heard when the {On Hook Dial} key is pressed.  
At Transmission  
Heard when immediate transmission is performed.  
At Reception  
Heard when the machine receives a document.  
At Dialing  
Heard after pressing the {Start} key, until the line connects to the destination.  
At Printing  
Heard when a received document is printed.  
A Press the {User Tools/Counter} key.  
BAK013S  
B Select [Fax Features] using {U} or {T}, and then press the {OK} key.  
21  
     
Troubleshooting When Using the Facsimile Function  
C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.  
D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.  
3
E Select the item you want to adjust using {U} or {T}, and then press the  
{OK} key.  
F Select the volume using {W} or {V}, and then press the {OK} key.  
Press the {Escape} key to cancel the setting. The display returns to that of step  
.
E
G Press the {User Tools/Counter} key.  
BAK013S  
The standby display appears.  
22  
 
Adjusting the Volume  
Note  
You can also adjust the On Hook volume when you press the {On Hook Di-  
al} key. See “On Hook Dial”, Facsimile Reference.  
If the Extended Security function prevents you from changing this setting,  
contact the administrator.  
You can set the volume level to between 0 and 7.  
Reference  
“On Hook Dial”, Facsimile Reference  
3
23  
Troubleshooting When Using the Facsimile Function  
When a Message Is Displayed  
This section describes the machine's main messages. If other messages appear,  
follow their instructions.  
Message  
Cause  
Solution  
A document jam occurred during Press [Exit], and then resend the  
Error occurred,  
and trans. was  
cancelled.  
Immediate Transmission. There  
may be a problem with the ma-  
chine or the telephone line (for ex-  
ample, noise or cross talk).  
pages that have not been sent.  
If the error reoccurs frequently,  
contact your service representative.  
3
Original jammed during Memory Place originals that have not been  
Put original  
back, check it  
and press Start  
key.  
Transmission.  
scanned on the exposure glass or  
ARDF again.  
The machine failed to detect the  
size of the original.  
Place original again, and then  
press the {Start} key.  
Cannot detect  
original size.  
Place original  
again, then  
press Start key.  
There is a problem with the fax.  
Record the code number shown  
on the display and contact your  
service representative.  
LFunc. Problems  
Data will be in-  
itialized.  
Other functions can be used.  
The machine is scanning an origi- Before sending the fax, cancel the  
Cannot send fax  
as scanner is in  
use by another  
function.  
nal under another function.  
current scan job under another  
function. To do this, press the  
{Clear/Stop} key on the control  
panel to display the message  
Clear/Stop key was  
pressed. Stop scan-  
ning?”, and then press [Stop].  
The destination list is being up-  
dated from the network using  
SmartDeviceMonitor for Admin er while this message is  
Wait until the message disap-  
pears. Do not switch off the pow-  
Updating the  
settings... Re-  
select  
or Web Image Monitor.  
displayed.  
dest./func-  
tions after up-  
date finishes.  
The destination list is being up-  
dated from the network using  
SmartDeviceMonitor for Admin er while this message is  
Wait until the message disap-  
pears. Do not switch off the pow-  
Updating desti-  
nation list. Re-  
select  
destination(s)  
orsender'sname  
later.  
or Web Image Monitor.  
displayed. Depending on the  
number of destinations to be up-  
dated, there may be some delay  
before you can resume operation.  
Operations are not possible while  
this message is displayed.  
24  
 
When a Message Is Displayed  
Message  
Cause  
Solution  
The use of this function is restrict- Contact the administrator.  
ed to authentified users only.  
You do not have  
privileges to  
use this func-  
tion.  
The entered login user name or  
password is incorrect.  
Confirm correct login user name  
or password.  
Authentication  
failed.  
Authentication is not possible  
from this machine.  
Contact the administrator.  
Authentication  
failed.  
A network error has occurred and Try the operation once more. If  
Connection with  
LDAP server has  
failed. Check  
the server sta-  
tus.  
3
connection has failed.  
the message is still shown, the  
network may be crowded. Check  
the information of [System Set-  
tings]. See “Administrator Tools”,  
General Settings Guide.  
The entered user name or pass-  
word does not match that speci- user name and the password for  
fied for LDAP server  
authentication.  
Make settings correctly for the  
LDAP server  
auth. has  
failed. Check  
the settings.  
LDAP server authentication.  
The number of search results has Search again after changing the  
exceeded the maximum number search conditions.  
of items that can be displayed.  
Exceeded max.  
numberofsearch  
results which  
can be dis-  
played. Max.:  
nnn  
(A figure is placed at n.)  
A network error has occurred and Try the operation once more. If  
LDAP server  
connection has failed.  
the message is still shown, the  
network may be crowded. Check  
the information of [System Set-  
tings]. See “Administrator Tools”,  
General Settings Guide.  
search timed  
out. Check the  
server status.  
Thespecified groupcontainssome Press [Select] for the message dis-  
fax destinations, e-mail destina- played on the screen for each  
tions, and/or folder destinations. transmission.  
Specified group  
contains some  
invaliddest.Do  
you want to se-  
lect only valid  
dest.?  
The sender has not been specified. A sender's name should be speci-  
fied before sending e-mail. Send  
Sender has not  
been specified.  
e-mail after specifying the send-  
er's name.  
25  
Troubleshooting When Using the Facsimile Function  
Message  
Cause  
Solution  
The alias telephone number you  
entered is already registered on  
the gatekeeper by another device.  
Check the alias telephone  
number is correctly pro-  
grammed using the Web Im-  
age Monitor. See the Web  
Image Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{13-10}  
Contact your network admin-  
istrator.  
Cannot access gatekeeper.  
Use your Web Image Monitor  
to check the gatekeeper ad-  
dress is correctly pro-  
grammed. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
3
{13-11}  
Contact your network admin-  
istrator.  
Registering of user name is reject-  
ed by the SIP server.  
Use your Web Image Monitor  
to check the SIP server ad-  
dress and user name are cor-  
rectly programmed. See the  
Web Image Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{13-17}  
Contact your network admin-  
istrator.  
Cannot access the SIP server.  
Use your Web Image Monitor  
to check the SIP server ad-  
dress is correctly pro-  
grammed. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{13-18}  
Contact your network admin-  
istrator.  
26  
When a Message Is Displayed  
Message  
Cause  
Solution  
Cannot find the DNS server, SMTP  
server or folder for forwarding.  
Check that the DNS server  
IPv4 address is correctly pro-  
grammed using Web Image  
Monitor. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{14-01}  
Check that the host name or  
IPv4 address of the SMTP  
server is correctly pro-  
grammed using Web Image  
Monitor. See the Web Image  
Monitor's Help.  
3
Check that the SMTP server is  
correctly programmed using  
Web Image Monitor. See the  
Web Image Monitor's Help.  
Check that the folder for  
transfer is correctly specified.  
Check that the computer in  
which the folder for transfer is  
specified is operating correctly.  
Check that the LAN cable is cor-  
rectly connected to the machine.  
Check thenetworkconnection  
and radio wave status.  
Contact your network admin-  
istrator of the destinations  
without going through the  
SMTP server.  
Contact your network admin-  
istrator.  
27  
Troubleshooting When Using the Facsimile Function  
Message  
Cause  
Solution  
E-mail transmission was refused  
by SMTP authentication, POP be-  
fore SMTP authentication or login  
authentication of the computer in  
which the folder for forwarding is  
specified.  
Check that the user name and  
password for SMTP authenti-  
cation or POP before SMTP  
authentication are correctly  
programmed from [File Trans-  
fer] under [System Settings].  
See “File Transfer”, General  
Settings Guide. You can also  
use the Web Image Monitor  
for confirmation. See the Web  
Image Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{14-09}  
3
Check that the user name and  
password of the E-mail Ac-  
count are correctly pro-  
grammed from [File Transfer]  
under [System Settings]. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check that the user ID and  
password for the computer in  
which the folder for forward-  
ing is specified are correctly  
programmed.  
Check that the folder for for-  
warding is correctly specified.  
Check that the computer in  
which the folder for forwarding  
is specified is correctly operated.  
Contact the administrator.  
Neither the machine's e-mail ad-  
dress nor the administrator's e-  
mail address is programmed.  
Check that the machine's e-  
mail address is correctly pro-  
grammed from [File Transfer]  
under [System Settings]. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{14-33}  
Contact the administrator.  
No POP3/IMAP4 server address  
is programmed.  
Check that the host name or  
IPv4 address of the  
POP3/IMAP4 server is cor-  
rectly programmed using the  
Web Image Monitor. See the  
Web Image Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{15-01}  
Contact the administrator.  
28  
When a Message Is Displayed  
Message  
Cause  
Solution  
Cannot log on to the  
POP3/IMAP4 server.  
Check that the user name and  
password of the E-mail Ac-  
count are correctly pro-  
grammed from [File Transfer]  
under [System Settings]. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{15-02}  
Contact your network admin-  
istrator.  
3
No machine e-mail address is  
programmed.  
Check that the machine's e-  
mail address is correctly pro-  
grammed from [File Transfer]  
under [System Settings]. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{15-03}  
Contact your network admin-  
istrator.  
Cannot find the DNS server or  
POP3/IMAP4 server.  
Check that the DNS server  
IPv4 address is correctly pro-  
grammed using Web Image  
Monitor. See the Web Image  
Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{15-11}  
Check that the POP3/IMAP4  
server is correctly pro-  
grammed using Web Image  
Monitor. See the Web Image  
Monitor's Help.  
Check thenetworkconnection  
and radio wave status.  
Check that the LAN cable is cor-  
rectly connected to the machine.  
Check that the port number of  
the POP3/IMAP4 server is  
correctly programmed using  
Web Image Monitor. See the  
Web Image Monitor's Help.  
Check that the reception pro-  
tocol is correctly programmed  
using Web Image Monitor.  
See the Web Image Monitor's  
Help.  
Contact your network admin-  
istrator.  
29  
Troubleshooting When Using the Facsimile Function  
Message  
Cause  
Solution  
Cannot log on to the  
POP3/IMAP4 server.  
Check that the user name and  
password of the E-mail Ac-  
count are correctly pro-  
grammed from [File Transfer]  
under [System Settings]. See  
“File Transfer”, General Set-  
tings Guide. You can also use  
the Web Image Monitor for  
confirmation. See the Web Im-  
age Monitor's Help.  
Check whether  
there are any  
network prob-  
lems.  
{15-12}  
Check that the user name and  
password for POP before  
SMTP authentication are cor-  
rectly programmed from [File  
Transfer] under [System Set-  
tings]. See “File Transfer”,  
General Settings Guide. You  
can also use the Web Image  
Monitor for confirmation. See  
the Web Image Monitor's  
Help.  
3
Contact your network admin-  
istrator.  
Note  
If “Check whether there are any network problems.” appears, the ma-  
chine is not correctly connected to the network or the settings of the machine are  
not correct. If you do not need to connect the machine to the network, you can  
specify the setting so this message is not displayed, and then the {Facsimile}  
key no longer lights. See “Parameter Setting”, General Settings Guide. If you  
reconnect the machine to the network, be sure to set “Display” with User Pa-  
rameters. Otherwise, you cannot check the status of the network connection.  
If the paper tray runs out of paper, “Out of paper. Load following paper.”  
appears on the display. Add paper. If there is paper left in the other trays, you  
can receive documents as usual, even if the message appears on the display.  
You can turn this function on or off with “Parameter Setting”. See “Parameter  
Setting”, General Settings Guide.  
Reference  
“Parameter Setting”, General Settings Guide  
30  
When You Cannot Send or Receive Fax Messages As Wanted  
When You Cannot Send or Receive Fax  
Messages As Wanted  
This section describes likely causes of and possible solutions for transmission  
and reception-related problems.  
Transmission/Reception  
Problem  
Cause  
Solution  
Both transmission and  
reception are impossible. connected.  
The modular cable may be dis-  
Make sure that the modular cable  
is correctly connected. See “Con-  
necting the Machine to a Tele-  
phone Line and Telephone”,  
General Settings Guide.  
3
Both transmission and  
The terminal adaptor setting is in- Check the setting.  
reception are impossible. correct.  
Transmission  
Problem  
Cause  
The original was placed upside  
Solution  
Document appears  
blank at the other end. down.  
Place it correctly. See “Placing  
Originals”, Facsimile Reference.  
Transmission failed  
The size of the Internet fax docu- Set [Maximum E-mail Size] under [E-  
due to a “maximum e- ment exceeds the maximum e- mail Settings] to [Off], or set the  
mail size” error.  
mail size specified on the machine. maximum e-mail size to a larger  
value. Then, re-send the docu-  
ment. See “E-mail Settings”, Gen-  
eral Settings Guide.  
When using On Hook If the machine fails to detect the  
If you use On Hook Dial or Man-  
ual Dial frequently, it is recom-  
Dial or Manual Dial,  
Receiving” ap-  
pears and transmission  
is not allowed.  
size of the original when the  
{Start} key is pressed, it performs mended that you set “Receive  
a receiving operation.  
documents bypressing the{Start}  
key when originals are not set.” to  
“Off” in User Parameters. If this is  
set to “Off”, when using Manual  
Dial, you cannot receive by press-  
ing the {Start} key. See “Parame-  
ter Setting”, General Settings  
Guide.  
LAN-Fax Driver does  
not work.  
The entered login user name,  
password, or driver encryption  
key is incorrect.  
Check your login user name,  
password, or driver encryption  
key, and enter them correctly.  
Contact the administrator.  
LAN-Fax Driver does  
not work.  
A high security level is set by the Contact the administrator.  
extended security function.  
Cannot cancel a Memo- The document is being scanned. Press the {Clear/Stop} key. See  
ry Transmission.  
“Canceling a Transmission”, Fac-  
simile Reference.  
31  
   
Troubleshooting When Using the Facsimile Function  
Problem  
Cause  
Solution  
Cannot cancel a Memo- The document is being sent or it is Press the {Clear/Stop} key. See  
ry Transmission.  
in standby.  
“Canceling a Transmission”, Fac-  
simile Reference.  
Cannot cancel an Im-  
mediate Transmission.  
-
Press the {Clear/Stop} key. See  
“Canceling a Transmission”, Fac-  
simile Reference.  
Cannot cancel Internet  
Fax transmission.  
-
Press the {Clear/Stop} key. See  
“Canceling a Transmission”, Fac-  
simile Reference.  
Canceling Internet Fax transmis-  
sion is possible only during scan-  
ning. It is impossible during  
communication.  
3
Although a group spec- The number of specified destina- A maximum of 100 parties can be  
ification was set for the tions exceeds the maximum specified for a group. Check if  
number that can be specified as a there are over the specified num-  
following, reception  
was not possible.  
group.  
bers registered in the address  
book. If a group was registered in  
another group, transmission is  
canceled but an error message  
does not appear. See “Registering  
Names to a Group”, General Set-  
tings Guide.  
Forwarding, Forward-  
ing of Special Sender,  
E-mail TX Result, rout-  
ing e-mail received via  
SMTP.  
Reception  
Problem  
Cause  
Solution  
The machine failed to print If this happened when the Re-  
Load paper into the paper  
tray.  
received fax documents.  
ceive File indicator was lit, the pa-  
per or toner might have run out,  
making printing impossible.  
Add toner.  
See “Substitute Reception”, Fac-  
The machine failed to print When the B Load Paper indica- Load paper into the paper tray.  
received fax documents.  
tor is lit.  
See p.87 “Loading Paper”.  
Reception is impossi-  
ble, but transmission is  
possible.  
The toner has run out.  
Replace the toner bottle. See p.98  
“Replacing Toner”.  
Reception is possible, but The terminal adaptor setting is in- Check the setting.  
transmission is impossible. correct.  
Transmission is possible,  
The terminal adaptor setting is in- Check the setting.  
but reception is impossible. correct.  
32  
When You Cannot Send or Receive Fax Messages As Wanted  
Printing  
Problem  
Cause  
Solution  
Print is slanted.  
The tray's side fences may not be Check the side fences are locked.  
locked.  
See p.92 “Changing the Paper  
Size”.  
Print is slanted.  
Print is slanted.  
The paper is fed in at a slant.  
The machine's cover is open.  
Load the paper correctly. See p.87  
“Loading Paper”.  
Make sure the right and lower  
right covers are properly closed.  
Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the  
ceeds the capacity of the machine. upper limit markings on the side  
fences of the paper tray or bypass  
3
tray. See “Copy Paper”, About  
This Machine.  
Misfeeds occur frequently. The paper is damp.  
Use paper that has been stored in  
the recommended temperature and  
humidity condition. See “Copy Pa-  
per”, About This Machine.  
Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See  
“Copy Paper”, About This Machine.  
Misfeeds occur frequently. The copy paper is wrinkled or has Use recommended paper. Use pa-  
been folded/creased.  
Printed paper is used.  
The paper is damp.  
The paper is too thin.  
per that has been stored in the  
recommended temperature and  
humidity condition. See “Copy  
Paper”, About This Machine.  
Copy paper becomes  
creased.  
Use recommended paper. Do not  
reuse copy paper that has been al-  
ready printed onto. See “Copy  
Paper”, About This Machine.  
Copy paper becomes  
creased.  
Use paper that has been stored in  
the recommended temperature and  
humidity condition. See “Copy Pa-  
per”, About This Machine.  
Copy paper becomes  
creased.  
Use recommended paper. See  
“Copy Paper”, About This Machine.  
Printed images contain The machine is not on a level surface. The machine must be placed on a  
blots or are patchy.  
stable and level surface.  
Check the environment of loca-  
tion to select an appropriate loca-  
tion. See p.109 “Where to Put  
Your Machine”.  
Printed images contain The paper is creased, curled, or  
Straighten the paper if curled. Re-  
place it if wrinkled or damaged.  
See “Copy Paper”, About This  
Machine.  
blots or are patchy.  
has blemishes.  
33  
Troubleshooting When Using the Facsimile Function  
Problem  
Cause  
Solution  
The image is too dark  
or too light.  
The correct paper type settings  
are not made.  
Check the paper loaded on the  
paper tray or bypass tray matches  
the paper type set on the display  
panel. See “Copy Paper”, About  
This Machine.  
The image is too dark  
or too light.  
Using toner bottles not recom-  
Use only toner bottles recom-  
mended by the supplier or refill- mended by the supplier.  
ing the toner bottle may degrade  
the print quality or cause a mal-  
function.  
3
Backgroundofreceived Image density is too dark.  
images appears dirty.  
Images from the back of  
Adjust the scanning density. See  
simile Reference.  
the page appear.  
Printed or sent images The exposure glass or ARDF is  
Clean them. See p.113 “Maintain-  
ing Your Machine”.  
are spotty.  
dirty.  
Received image is too  
light.  
When using moist, rough, or  
processed paper, areas of print  
may not be fully reproduced.  
Only use recommended paper.  
See “Copy Paper”, About This  
Machine.  
Received image is too  
light.  
The paper is damp.  
Use paper that has been stored in  
the recommended temperature and  
humidity condition. See “Copy Pa-  
per”, About This Machine.  
Received image is too  
light.  
The image density has been  
set too low.  
Increase the scanning density.  
See “Image Density (Con-  
trast)”, Facsimile Reference.  
The original of the transmitted  
fax was printed on paper that  
is too thin.  
original on thicker paper and  
fax it again.  
Received image is too  
light.  
When the  
D
Add Toner indicator Replace the toner bottle soon. See  
is lit, toner is beginning to run out. p.98 “Replacing Toner”.  
Other fax machine's  
name is not correctly  
printed or displayed.  
When a destination is pro-  
Use ASCII characters (for exam-  
ple: a-z, 0- 9).  
grammed in the Address Book  
using SmartDeviceMonitor for  
Admin or Web Image Monitor, in  
some languages, the pro-  
grammed destination may not be  
printed or displayed correctly.  
34  
When You Cannot Send or Receive Fax Messages As Wanted  
Others  
Problem  
All fax documents  
stored in memory have memory if the machine remains  
been lost. Those docu-  
ments include ones  
storedthroughMemory  
Transmission/Recep-  
tion, Memory Lock, and  
Substitute Reception.  
Cause  
All fax documents are lost from  
Solution  
If any documents have been lost  
for this reason, a Power Failure  
Report is automatically printed  
when the machine is turned on. If  
fax documents stored for Memo-  
ry Transmission have been lost,  
check the destinations and resend  
ory Lock or Substitute Reception  
have been lost, ask the senders to  
resend the documents. See p.37  
“Turning Off the Main Power /  
In the Event of Power Failure”.  
unpowered for approximately  
twelve hours or longer.  
3
The following func-  
This function is made unavailable Contact the administrator.  
tions are not available: by the enhanced security function.  
Forwarding, routing e-  
mail received via  
SMTP.  
When Memory Is Full  
This section describes likely causes of and possible solutions for problems relat-  
ed to full memory.  
Message  
Cause  
Solution  
The memory is full.  
If you press [Exit], the machine re-  
turns to standby mode and starts  
transmitting the stored pages.  
Memory is full.  
Scanningwillbe  
stoppedandonly  
scanned page(s)  
will be stored.  
35  
   
Troubleshooting When Using the Facsimile Function  
When an Error Report Is Printed  
An Error Report is printed if a document cannot be successfully sent or received.  
Possible causes include a problem with the machine or noise on the telephone  
line. If an error occurs during transmission, resend the original.  
If an error occurs during reception, ask the sender to resend the document.  
Note  
If an error happens frequently, contact your service representative.  
The “Page” column gives the total number of pages. The “Page not sent” or  
“Page not received” column gives the number of pages not sent or received  
successfully.  
3
You can display a destination with the User Parameters. See “Parameter Set-  
ting”, General Settings Guide.  
You can display a sender name with the User Parameters. See “Parameter Set-  
ting”, General Settings Guide.  
Reference  
“Parameter Setting”, General Settings Guide  
36  
   
Turning Off the Main Power / In the Event of Power Failure  
Turning Off the Main Power / In the Event of  
Power Failure  
This section describes the machine status when the power is turned off or if the  
power fails.  
R CAUTION:  
When you disconnect the power plug from the wall outlet, always pull the  
plug (not the cable).  
3
Important  
Do not turn off the main power switch while the operation switch indicator is  
lit or blinking. If you do, the memory may be damaged and failure could result.  
Turn off the main power switch before pulling out the plug. If you pull out  
the plug with the switch on, the memory may be damaged and failure could  
result.  
Make sure that 100% is shown on the display before you unplug the machine.  
If a lower value is shown, some data is currently present in memory.  
Right after a power failure, the internal battery needs to be sufficiently re-  
charged to guard against future data loss. Keep the machine plugged in and  
the main power switch on for about 5 days after the power loss.  
Even if the main power switch is turned off, the contents of the machine memory  
(for example, programmed numbers) will not be lost. However, if power is lost  
for about twelve hours because the main power switch is turned off, there is a  
power cut, or the power cord is removed, contents of the Fax memory are lost.  
Lost items will include any fax documents stored in memory using Memory  
Transmission/Reception, Memory Lock, or Substitute Reception.  
If a file was deleted from memory, a Power Failure Report is automatically print-  
ed as soon as the power is restored.  
This report can be used to identify lost files. If a document stored for Memory  
Transmission was lost, resend it. If a document received by Memory Reception  
or Substitute Reception was lost, ask the sender to resend it.  
RDS (Remote Diagnostic System)  
If the machine has a problem, a service representative can perform various  
settings over the telephone line from the service station. If you want to use  
this function, change the User Parameter. See “Parameter Setting”, General  
Settings Guide.  
37  
     
Troubleshooting When Using the Facsimile Function  
When an Error Occurs Using Internet Fax  
This section describes reports that the machine sends if an Internet Fax error occurs.  
Error Mail Notification  
The machine sends the Error Mail Notification to the sender when it is unable to  
successfully receive a particular e-mail message. A “cc” of this notification is also  
sent to the administrator's e-mail address when one is specified.  
3
Note  
You can select to send Error Mail Notification with User Parameters. See “Pa-  
rameter Setting”, General Settings Guide.  
If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed  
by the machine.  
If an error occurs when e-mail is received via SMTP, the SMTP server sends  
error e-mail to the originator of the document.  
Reference  
“Parameter Setting”, General Settings Guide  
Error Report (E-Mail)  
The Error Report (E-Mail) is printed by the machine when it is unable to send an  
Error Mail Notification.  
Server-Generated Error E-mail  
The transmitting server sends this error e-mail to the originator of e-mail that  
cannot be transmitted successfully (due to reasons such as specifying an incor-  
rect e-mail address).  
Note  
After server-generated error e-mail is printed, the first page of the sent docu-  
ment is printed.  
38  
             
4. Troubleshooting When  
Using the Printer Function  
This chapter describes likely causes of and possible solutions for printer function  
problems. When using the DDST Unit, see “Troubleshooting When Using the  
DDST Unit”.  
When a Message Is Displayed during  
Installation of the Printer Driver  
This section describes what to do if a message appears when installing the print-  
er driver.  
The message number 58 or 34 indicates that the printer driver cannot be installed  
using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].  
Windows 95/98/Me/2000  
This section describes the procedure under Windows 95/98/Me/2000.  
A On the [Start] menu, point to [Settings], and then click [Printers].  
B Double-click the Add Printer icon.  
C Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the driver is either  
\DRIVERS\(RPCS, PCL6, or PCL5E)\WIN9X_ME\(language)\DISK1, or  
\DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the  
installer starts, click [Cancel] to quit.  
D Specify a port.  
For the setting procedure, see a description for the port you are using.  
Note  
Available ports vary according to your Windows operating system or the  
type of interface. For details, see “Preparing the Machine”, Printer Reference.  
Reference  
“Preparing the Machine”, Printer Reference  
39  
       
Troubleshooting When Using the Printer Function  
Windows XP Professional or Windows Server 2003  
This section describes the procedure under Windows XP Professional or Windows Server 2003.  
A On the [Start] menu, click [Printers and Faxes].  
B Click [Add a printer].  
C Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the driver is \DRIV-  
ERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer  
starts, click [Cancel] to quit.  
D Specify a port.  
4
For the setting procedure, see a description for the port you are using.  
Note  
Available ports vary according to your Windows operating system or the  
type of interface. For details, see “Preparing the Machine”, Printer Reference.  
Reference  
“Preparing the Machine”, Printer Reference  
Windows XP Home Edition  
This section describes the procedure under Windows XP Home Edition.  
A On the [Start] menu, click [Control Panel].  
B Click [Printer and Other Hardware].  
C Click [Printers and Faxes].  
D Click [Add a Printer].  
E Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the driver is \DRIV-  
ERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer  
starts, click [Cancel] to quit.  
F Specify a port.  
For the setting procedure, see a description for the port you are using.  
Note  
Available ports vary according to your Windows operating system or the  
type of interface. For details, see “Preparing the Machine”, Printer Reference.  
Reference  
“Preparing the Machine”, Printer Reference  
40  
   
When a Message Is Displayed during Installation of the Printer Driver  
Windows Vista  
This section describes the procedure under Windows Vista.  
A On the [Start] menu, click [Control Panel].  
B Click [Hardware and Sound].  
C Click [Printers].  
D Click [Add a printer].  
E Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the driver is \DRIV-  
ERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer  
starts, click [Cancel] to quit.  
4
F Specify a port.  
For the setting procedure, see a description for the port you are using.  
Note  
Available ports vary according to your Windows operating system or the  
type of interface. For details, see “Preparing the Machine”, Printer Reference.  
Reference  
“Preparing the Machine”, Printer Reference  
41  
 
Troubleshooting When Using the Printer Function  
When a Message Is Displayed  
This section describes the principal messages that appear on the display panel.  
If a message not described here appears, act according to the message.  
Note  
Before turning the main power off, see “Turning On the Power”, About This  
Machine.  
Reference  
“Turning On the Power”, About This Machine  
Status Messages  
4
This section describes the machine status messages.  
Message  
Status  
This is the default ready message. The machine is ready  
for use. No action is required.  
Ready  
The machine is waiting for the next data to print. Wait a  
while.  
Waiting...  
Offline  
The machine is offline. To start printing, switch the ma-  
chine online by pressing the {Online} Key.  
This message may appear for a second or two while the  
machine is preparing, performing initial adjustments, or  
adding toner. Wait a while.  
Please wait...  
In Hex Dump mode, the machine prints received data in  
hexadecimal format. Turn off the machine after printing,  
and then turn back on.  
Hex Dump Mode  
The machine is resetting the print job. Wait until  
Ready” appears on the display panel.  
Resetting Job...  
Setting change...  
The machine settings are being changed. Wait a while.  
42  
       
When a Message Is Displayed  
Alert Messages  
This section describes the machine alert messages.  
Message  
Cause  
Solution  
An error may have occurred in  
the IEEE 802.11b card.  
Turn off the main power switch,  
and back on again. If the message  
appears again, contact your sales  
or service representative.  
Problem:Wire-  
less card  
An error may have occurred in  
the IEEE 802.11b board.  
Turn off the main power switch,  
and back on again. If the message  
appears again, contact your sales  
or service representative.  
Problem:Wire-  
less board  
The selected paper tray does not Set the paper tray correctly.  
exist or is not set correctly.  
ResetPaperTray  
correctly.  
4
Toner is running out.  
Replace the toner cartridge soon  
to maintain print quality.  
DToner is al-  
most empty. Add  
toner.  
The specified paper tray is in use Wait until the other function has  
Paper Tray is in  
use.  
by another function, such as the  
copier function.  
finished using the specified paper  
tray.  
An error has occurred with the  
paper tray.  
Press [JobReset] to change the pa-  
per tray settings, or press [Form-  
Feed] to select another paper tray  
and print using that.  
Tray # Error  
# indicates the tray number.  
An error has occurred in the USB Turn off the main power switch,  
USB has a prob-  
lem.  
interface.  
and back on again. If the message  
appears again, contact your sales  
or service representative.  
The selected paper tray has not been Press [JobReset] to change the pa-  
Duplex mode is  
in off position  
for Tray #  
configured for duplex printing.  
per tray settings or do single- sid-  
ed printing.  
# indicates the tray number.  
For details about the tray settings,  
see “Tray Paper Settings”, Gener-  
al Settings Guide.  
An error has occurred in the  
Ethernet board.  
Turn off the main power switch,  
and back on again. If the message  
appears again, contact your sales  
or service representative.  
Ethernet Board  
Error  
An error has occurred in the machine. Turn off the main power switch,  
and back on again. If the message  
NV-RAM Error  
appears again, call your sales or  
service representative.  
This is an alert message concern- Press [Print] to cancel the mode  
ing a paper tray in auto tray select. and print the job.  
[Print] without  
below mode?  
43  
   
Troubleshooting When Using the Printer Function  
Message  
Cause  
Solution  
There is a problem with the finisher. Turn the power off, and then on.  
Problem with  
unit. Finisher  
[JobReset]  
If the message appears again, contact  
your sales or service representative.  
The login user name or pass-  
word entered is incorrect.  
Check your login user name  
and password.  
Authentication  
failed.  
The machine currently cannot  
perform authentication.  
Contact the administrator.  
An error has occurred in the par- Contact your service representative.  
allel interface board.  
Parallel I/F Er-  
ror  
An error has occurred in the font Turn off the main power switch,  
Printer Font Er-  
ror.  
settings.  
and back on again. If the message  
appears again, contact your sales  
or service representative.  
4
Maximum capacity of RPCS, PCL Reduce the value of [Resolution] in  
Memory Overflow  
5e/6 or PostScript 3 display list  
has been exceeded.  
the printer driver. Alternatively,  
select [Font Priority] from [Memory  
Usage] in [System]. See “Printer  
Features”, General Settings  
Guide. If this message continues  
to appear after taking these steps,  
reduce the data size of files sent to  
the machine.  
44  
When a Message Is Displayed  
Printing the Error Log  
If files could not be printed due to printing errors, print the error log to identify  
the problem.  
A Press the {User Tools/Counter} key.  
4
BAK013S  
B Select [Printer Features] using {U} or {T}, and then press the {OK} key.  
C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.  
D Select [Error Log] using {U} or {T}, and then press the {OK} key.  
An error log is printed.  
Note  
The most recent 30 errors are stored in the error log. If a new error is added  
when there are 30 errors already stored, the earliest error is deleted. You  
can check any of these print jobs for error log information.  
If the main power switch is turned off, the log is deleted.  
45  
   
Troubleshooting When Using the Printer Function  
When You Cannot Print  
Use the following procedures if printing does not start even after performing  
[Print].  
Problem  
Cause  
Solution  
Printing does not start. The power is off.  
Check the cable is securely  
plugged into the power outlet  
and the machine. Turn on the  
main power switch.  
Printing does not start. The machine is set to “Offline”.  
Printing does not start. The cause is displayed on the dis- Check the error message or warn-  
play panel.  
ing status on the display panel  
and take the required action. See  
p.42 “When a Message Is Dis-  
played”.  
4
Printing does not start. The interface cable was connected Connect the interface cable before  
after the machine was turned on. turning on the machine.  
Printing does not start. The interface cable is not connect- Connect the interface cable se-  
ed correctly.  
curely. If it has a fastener, fasten  
that securely as well. See “Con-  
necting to the Interfaces”, Gener-  
al Settings Guide.  
Printing does not start. The appropriate interface cable is The type of interface cable you  
not used.  
should use depends on the com-  
puter. Be sure to use the correct  
one. If the cable is damaged or  
worn, replace it. See “Connecting  
to the Interfaces”, General Set-  
tings Guide.  
Printing does not start. If an extended wireless LAN is  
To check signal status, press the  
used, failure to print might result {User Tools/Counter} key, and then  
from a weak wireless signal.  
select [System Settings] using {U}  
or {T}. On [Interface Settings], se-  
lect [IEEE 802.11b], and then press  
[Wireless LAN Signal] using {U} or  
{T}. If signal quality is poor,  
move the machine to a location  
where radio waves can pass or re-  
move objects that might cause in-  
terference. (You can check signal  
status only when using wireless  
LAN in infrastructure mode.)  
Printing does not start. If the machine is operating in an Check using the machine's dis-  
extended wireless LAN, the SSID play panel that the SSID is cor-  
settings are incorrect.  
rectly set. See “Network  
Settings”, General Settings  
Guide.  
46  
   
When You Cannot Print  
Problem  
Cause  
Solution  
Printing does not start. If the machine is operating in an Check access point settings when  
extended wireless LAN, the re-  
in infrastructure mode. Depend-  
ceiver's MAC address may be  
ing on the access point, client ac-  
preventing communication with cess may be limited by MAC  
the access point.  
address.  
Also, check there are no problems  
in transmission between access  
point and wired clients, and be-  
tween access point and wireless  
clients.  
Printing does not start. The extended wireless LAN has  
not started.  
Confirm the orange LED is lit,  
and the green LED is lit or blinks  
during transmission.  
Printing does not start. Advanced encryption has been  
set using the Extended Security  
function.  
Check the settings of the Extended Se-  
curity function with the administrator.  
4
Printing does not start. The login user name, password,  
Check the login user name, pass-  
word, or driver encryption key is  
correct.  
or driver encryption key is  
invalid.  
The Data In indicator  
does not blink or light not flashing even after perform-  
up.  
If the Data In indicator is unlit or  
When the machine is connect-  
ed to a computer via a cable,  
check the computer print port  
settings are correct.  
ing [Print], the machine has not re-  
ceived the data.  
When it is networked with a com-  
The status indicator of The cause is displayed on the dis- Check the error message on the  
the machine is red.  
play of the control panel.  
display panel and take required  
action. See p.42 “When a Message  
Is Displayed”.  
[List/Test Print] is disa-  
bled.  
A mechanical error might have  
occurred.  
Contact your service representa-  
tive. See “List/Test Print”, Gener-  
al Settings Guide.  
Printing does not start Correct communication mode is Turn the main power off and back  
when using extended  
wireless LAN in Ad-  
hoc mode.  
not set.  
on. See “Turning On the Power”,  
About This Machine.  
Or, change the settings in [Net-  
work] under [Interface Settings] of  
[System Settings]. See “Network  
Settings”, General Settings  
Guide.  
If the printing does not start, contact your service representative.  
47  
Troubleshooting When Using the Printer Function  
When the machine is connected to the computer using the interface cable  
The following shows how to check the print port when the Data In indicator  
does not light up or blink.  
Check if the print port setting is correct. When it is connected using a parallel  
interface, connect it to LPT1 or LPT2.  
For Windows 95/98/Me  
A Click the [Start] button, point to [Settings], and then click [Printers].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Details] tab.  
D In the [Print to the following port:] list, confirm the correct port is selected.  
For Windows 2000  
A Click the [Start] button, point to [Settings], and then click [Printers].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Ports] tab.  
4
D In the [Print to the following port(s)] list, confirm the correct port is selected.  
For Windows XP Professional or Windows Server 2003  
A Click the [Start] button, and then click [Printers and Faxes].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Ports] tab.  
D In the [Print to the following port(s)] list, confirm the correct port is selected.  
For Windows XP Home Edition  
A Click the [Start] button, and then click [Control Panel].  
B Click [Printers and Other Hardware].  
C Click [Printers and Faxes].  
D Click the icon of the machine. On the [File] menu, click [Properties].  
E Click the [Ports] tab.  
F In the [Print to the following port(s)] list, confirm the correct port is selected.  
For Windows Vista  
A Click the [Start] button, and then click [Control Panel].  
B Click [Printers].  
C Click the icon of the machine. On the [Organize] menu, click [Properties].  
D Click the [Ports] tab.  
E In the [Print to the following port(s)] list, confirm the correct port is selected.  
48  
Other Printing Problems  
Other Printing Problems  
This section describes likely causes of and possible solutions for problems that  
can occur when printing from a computer.  
When you cannot print clearly  
Problem  
Cause  
Solution  
The print on the The paper is  
Use paper that has been stored in the recommended tem-  
perature and humidity condition. See “Copy Paper”,  
About This Machine.  
entire page is  
faded.  
damp.  
The print on the The paper is un- Use recommended paper. (Printing on coarse or treated  
entire page is  
faded.  
suitable.  
paper might result in faint print image.) See “Copy Pa-  
per”, About This Machine.  
4
The print on the In the printer  
See the printer driver Help.  
entire page is  
faded.  
driver, on the  
[Print Quality]  
tab, [Toner sav-  
ing] is selected.  
Printed images Settings for  
contain blots or thick paper  
PCL 6/5e  
Select [Thick] in the [Type:] list on the [Paper] tab.  
are patchy.  
have not been  
made when  
printing on  
thick paper.  
RPCS  
Select [Thick] in the [Paper type:] list on the [Setup] tab.  
Printed images  
contain blots or coarse paper or  
Printing on  
Use supplier-recommended paper. See “Copy Paper”,  
About This Machine.  
are patchy.  
treated paper  
canresult infaint  
print image.  
Printed images The paper is  
contain blots or damp.  
are patchy.  
Use paper that has been stored in the recommended tem-  
perature and humidity condition. See “Copy Paper”,  
About This Machine.  
Printed images Check the ma-  
Check the environment of location to select an appropri-  
contain blots or chine is set on a ate location. See p.109 “Where to Put Your Machine”.  
are patchy.  
level surface.  
The machine  
must be placed  
on a stable and  
level surface.  
Printed images  
The paper is  
Smooth out the wrinkles from the paper, or replace it. See  
contain blots or creased, curled, “Copy Paper”, About This Machine.  
are patchy. or has blemishes.  
The image is too The correct pa- Check the paper loaded on the paper tray or bypass tray  
dark or too light. pertypesettings matches the paper type set on the display panel. See  
are not made.  
“Copy Paper”, About This Machine.  
49  
   
Troubleshooting When Using the Printer Function  
Problem  
Cause  
Solution  
The image is too The paper is  
dark or too light. loaded reverse  
side up.  
Before printing on special paper, check its surface careful-  
ly. Printing on non-print surfaces reduces print quality  
and can damage the machine's internal components. See  
“Copy Paper”, About This Machine.  
Image is dirty.  
Use of non-rec- Use manufacturer-genuine toner. Contact your service  
ommended ton- representative.  
er can result in  
loss of print  
quality and oth-  
er problems.  
Print ends mid-job. An error might Check the machine's display panel to see if an error has occurred.  
have occurred.  
When certain settings are required on the printer driver  
4
Problem  
Cause  
Solution  
Print result dif- A non-Win-  
Check the application supports the printer driver.  
fers from the  
display.  
dows OS is be-  
ing used.  
Print result dif- The machine is Use the machine's printer driver and check the machine is  
fers from the  
display.  
not selected for the designated printer. See “Setting Up the Printer Driv-  
printing.  
er”, Printer Reference.  
Print result dif- Data transmis-  
Check whether there is failed or cancelled data remaining.  
See “Checking the Error Log”, Printer Reference.  
fers from the  
display.  
sion failed or  
was cancelled  
during printing.  
Characters differ The print densi- Adjust the image density settings. See the printer driver  
from the display. ty is too dark.  
Help.  
Characters differ The loaded pa-  
Printing on recommended paper produces better resolu-  
from the display. per is unsuitable. tion. See “Copy Paper”, About This Machine.  
It takes too  
much time to  
The data is so  
large or com-  
If the Data In indicator is blinking, data is being proc-  
essed. Simply wait until printing resumes.  
resume printing. plex that it takes  
time to process.  
It takes too  
much time to  
resume printing. Saver mode.  
The machine  
was in Energy  
To resume from Energy Saver mode, it has to warm up, and  
this takes time. See “Timer Settings”, General Settings Guide  
and “ENERGY STAR Program”, About This Machine.  
Optional com-  
ponents con-  
nected to the  
The option set- Set up optional devices on the Properties of the machine.  
up in printer  
See the printer driver Help.  
properties is not  
machine are not configured  
recognized  
when using  
Windows 95/  
when bidirec-  
tional transmis-  
sion is not  
98/ Me/ 2000/ enabled.  
XP/ Vista or  
Windows Serv-  
er 2003.  
50  
Other Printing Problems  
Problem  
Cause  
Solution  
Some types of  
data, such as  
graphics data or settings are not  
data from cer-  
tain applica-  
tions, do not  
print.  
The correct  
printer driver  
PCL 6/5e  
On the [Print Quality] tab, click [Off] in the [Toner saving]  
area, and then print.  
made.  
RPCS  
On the [Misc.] tab, select [Spool data in EMF format].  
In the [Change User Settings...] dialog box, on the [Im-  
age Adjustments] tab, select [High quality] in the [Image  
processing priority:] list.  
In the [Change User Settings...] dialog box, on the  
[Misc.] tab, select [Print as bitmap].  
See the printer driver Help.  
Some characters The correct  
On the [Misc.] tab, select [Spool data in EMF format].  
4
are not printed  
or appear  
printer driver  
settings are not  
made.  
In the [Change User Settings...] dialog box, on the [Misc.]  
tab, select [Change methods to extract TrueType fonts].  
strange.  
In the [Change User Settings...] dialog box, on the [Misc.]  
tab, select [Print as bitmap].  
See the RPCS printer driver Help.  
Some characters The correct  
are not printed printer driver  
or appear faint. settings are not  
made.  
PCL 6/5e  
On the [Print Quality] tab, click [Off] in the [Toner saving]  
area, and then print.  
RPCS  
In the [Change User Settings...] dialog box, on the [Image  
Adjustments] tab, select [High quality] in the [Image  
processing priority:] list.  
See the printer driver Help.  
Print speed or  
application re-  
linquishing  
The correct  
printer driver  
settings are not  
made.  
In the [Change User Settings...] dialog box, on the [Image  
Adjustments] tab, select [Fast] in the [Image processing pri-  
ority:] list.  
speed is slow.  
On the [Misc.] tab, select [Spool data in EMF format].  
See the RPCS printer driver Help.  
Quit any other applications.  
Image position  
differs from the layout settings  
Thecorrectpage Check the page layout settings made using the applica-  
tion. See the application's Help.  
display.  
are not made.  
Image position  
differs from the layout settings  
Thecorrectpage  
PCL 6/5e  
Check the size of the loaded paper matches that speci-  
fied in the printer driver's [Print On] list on the [Paper]  
tab.  
display. are not made.  
RPCS  
Check that the size of the loaded paper matches that  
specified in the printer driver's [Printout paper size:] list  
on the [Setup] tab.  
See the printer driver Help.  
51  
Troubleshooting When Using the Printer Function  
Problem  
Cause  
Solution  
The printed im- With certain  
In the application, change the layout, character size, and  
age is different  
functions, such character settings.  
from the image as enlargement  
on the computer and reduction,  
display.  
image layout  
might be differ-  
ent to that on  
the computer  
display.  
The printed im- You might have To print an image similar to that of the computer display,  
age is different selected to re- make settings to print TrueType fonts as an image. See the  
from the image place TrueType printer driver Help.  
on the computer fonts with ma-  
display.  
chine fonts in  
the printing  
process.  
4
Garbled charac- The correct  
ters are printed. printer lan-  
guage might  
Set the correct printer language.  
have not been  
selected.  
Images are print- The feed orien- Set the machine's feed orientation and the printer driver's  
ed in the wrong tation you se- feed orientation accordingly. See the printer driver Help.  
orientation.  
lected and the  
feed orientation  
selected in the  
printer driver's  
option setup  
might not be the  
same.  
Graphics print  
out differently  
If the printer  
If you want to print accurately, set the printer driver to  
driver is config- print without using the graphics command.  
to how they ap- ured to use the  
pear on screen. graphics com-  
mand, the  
See the printer driver Help.  
graphics com-  
mand from the  
machine is used  
to print.  
Page layout is  
Print areas differ On the [Printer Configuration] tab, adjust the [Printable area:]  
not as expected. depending on  
the machine  
setting.  
See the RPCS printer driver Help.  
used. Informa-  
tion that fits on a  
single page on  
one machine  
may not fit on a  
single page of an-  
other machine.  
52  
Other Printing Problems  
Problem  
Cause  
Solution  
Use the application's settings to specify a higher resolution.  
Photo images  
are coarse.  
Some applica-  
tions print at  
lower resolution.  
Solid lines are  
printed as bro-  
ken lines.  
Dither patterns Make the following settings with the printer driver:  
do not match.  
In the [Change User Settings...] dialog box, on the [Image  
Adjustments] tab, change the [Dithering:] setting.  
See the RPCS printer driver Help.  
When using  
-
Make sure the application's paper size and orientation set-  
tings match those of the printer driver.  
Windows 95/  
98/ Me/ 2000/  
XP/ Vista or  
Windows Serv-  
er 2003, Auto  
Reduce/En-  
If a different paper size and orientation are set, select the  
same size and orientation.  
4
large print does  
not come out as  
expected.  
When using  
The correct ap- Make sure the application's paper size and orientation set-  
Windows 95/  
98/ Me/ 2000/ printer driver  
XP/ Vista or settings are not  
plication or  
tings match those of the printer driver. If a different paper size  
and orientation are set, select the same size and orientation.  
WindowsServer made.  
2003, combined  
printing or  
booklet printing  
does not come  
out as expected.  
A print instruc- User Authenti- User code management may have been set. Ask the ad-  
tion was issued cation may have ministrator about valid user codes. To print, the user code  
from the com-  
been set.  
must be entered from the printer driver.  
puter, but print-  
ing did not start.  
53  
Troubleshooting When Using the Printer Function  
When paper is not fed properly  
Problem  
Cause  
Solution  
Paper is not fed When you are us- Set the desired input tray using the printer driver. See the  
from the select- ing a Windows  
printer driver Help.  
ed tray.  
operating sys-  
tem, printer driv-  
er settings  
override those  
settings using the  
display panel.  
Print is slanted. The tray's side  
Check the side fences are locked. See p.92 “Changing the  
Load the paper correctly. See p.87 “Loading Paper”.  
fencesmightnot Paper Size”.  
be locked.  
Print is slanted. The paper is  
feeding in at a  
4
slant.  
Print is slanted. The machine's  
cover is open.  
Make sure the right and lower right covers are properly  
closed.  
Misfeeds occur The number of  
Load paper only as high as the upper limit markings on  
the side fences of the paper tray or bypass tray. See “Copy  
frequently.  
sheets loaded  
exceeds the ca- Paper”, About This Machine.  
pacity of the  
machine.  
Misfeeds occur The paper is  
frequently. damp.  
Use paper that has been stored in the recommended tem-  
perature and humidity condition. See “Copy Paper”,  
About This Machine.  
Misfeeds occur The paper is too Use recommended paper. See “Copy Paper”, About This  
frequently. thick or too thin. Machine.  
Misfeeds occur The copy paper Use recommended paper. Use paper that has been stored  
frequently.  
is wrinkled or  
has been fold-  
ed/creased.  
in the recommended temperature and humidity condi-  
tion. See “Copy Paper”, About This Machine.  
Misfeeds occur Printed paper is Use recommended paper. See “Copy Paper”, About This  
frequently.  
being used.  
Machine.  
Copy paper be- The paper is  
comes creased. damp.  
Use paper that has been stored in the recommended tem-  
perature and humidity condition. See “Copy Paper”,  
About This Machine.  
Copy paper be- The paper is too Use recommended paper. See “Copy Paper”, About This  
comes creased.  
thin.  
Machine.  
There is considera- “Sleep mode”  
ble delay between might be set.  
the print start in-  
The machine requires time to warm up if it has been in  
“Sleep mode”. See “Timer Settings”, General Settings Guide  
and “ENERGY STAR Program”, About This Machine.  
struction and actu-  
al printing.  
54  
Other Printing Problems  
Problem  
Cause  
Solution  
If the Data In indicator is blinking, data has been received  
There is considera- Processing time  
ble delay between depends on data by the machine. Wait for a while.  
the print start in-  
struction and actu- volume data,  
al printing.  
volume. High  
Making the following setting on the printer driver may re-  
duce the computer's workload.  
such as graphics-  
heavy docu-  
ments, takes  
For how to open the printing preferences dialog box, see  
“Setting Up the Printer Driver”, Printer Reference.  
longer to process.  
PCL 6/5e  
Select the lower value in the [Resolution] list on the  
[Print Quality] tab in the printing preferences dialog box.  
RPCS  
In the [Change User Settings...] dialog box, on the [Im-  
age Adjustments] tab, select the lower value in the  
[Resolution:] list.  
4
In the [Change User Settings...] dialog box, on the [Im-  
age Adjustments] tab, Select [Fast] in the [Load docu-  
ment types:] list.  
To enable [Change User Settings...], select the [User set-  
tings] check box.  
See the printer driver Help.  
Other printing problems  
Problem  
Cause  
Solution  
The print job is  
not canceled  
even when the  
machine is  
-
Even when the machine is offline, printing is performed  
when [Job Acceptance Priority] is selected for [Signal Control]  
in [Parallel Interface] in [Interface Settings] under [System Set-  
tings]. Select [Printer Priority] for [Signal Control].  
switched to of-  
fline status.  
See “Interface Settings”, General Settings Guide.  
Images are in-  
You may be us- Use the same size paper as that selected in the application.  
complete, or ex- ing paper small- If you cannot load paper of the correct size, use the reduc-  
cess pages are  
printed.  
er than the size tion function to reduce the image, and then print.  
selected in the  
See the printer driver Help.  
application.  
Duplexprintingis Duplex print-  
When using duplex printing, make settings to use paper  
from a tray other than the bypass tray.  
malfunctioning.  
ing cannot be  
donewithpaper  
set in the bypass  
tray.  
Duplexprintingis You have load- Specify another paper type.  
malfunctioning.  
ed thick paper,  
OHP transpar-  
encies, or labels  
specified as the  
paper type.  
55  
Troubleshooting When Using the Printer Function  
Problem  
Cause  
Solution  
Duplexprintingis Duplex print-  
Change the Paper Type setting for the tray to [On] on the  
System Settings menu. See “System Settings”, General  
malfunctioning.  
ing cannot be  
done with a tray Settings Guide.  
for which [Off]  
has been speci-  
fied as Paper  
Type on the Sys-  
tem Settings  
menu.  
Printing by  
Bluetooth is  
slow.  
The number  
of jobs ex-  
ceeds the ca-  
pacity of the  
machine.  
Reduce the number of jobs.  
Remove the machine from close proximity with  
IEEE802.11b wireless LAN devices.  
If there are active IEEE802.11b wireless LAN devices  
or other Bluetooth devices nearby, relocate the ma-  
chine or deactivate those devices.  
4
A communi-  
cation error  
might have  
occurred.  
Interference  
from  
IEEE802.11b  
(wireless  
LAN) devic-  
es affects  
communica-  
tion speed.  
Bluetooth  
transmis-  
sion speeds  
are not high.  
If the problem cannot be solved, contact your sales or service representative.  
56  
5. Troubleshooting When  
Using the Scanner Function  
This chapter describes likely causes of and possible solutions for scanner func-  
tion problems. When using the DDST Unit, see “Troubleshooting When Using  
the DDST Unit”.  
When Scanning Is Not Done As Expected  
This section describes causes and remedies when scan results are not as expected.  
Problem  
Cause  
Solution  
The scanned image is  
dirty.  
The exposure glass, scanning  
glass, exposure glass cover or  
ARDF is dirty.  
Clean these parts. See p.113  
“Maintaining Your Machine”.  
The image is distorted The original was moved during  
or out of position. scanning.  
Do not move the original during  
scanning.  
The image is distorted The original was not pressed flat Make sure that the original is  
or out of position.  
against the exposure glass.  
pressed flat against the exposure  
glass.  
The scanned image is  
upside down.  
The original was placed upside  
down.  
Place the original in the correct  
orientation. See “Original Orien-  
tation”, Scanner Reference.  
No image results from The original was placed with the When the original is placed direct-  
scanning.  
front and back reversed.  
ly on the exposure glass, the side  
to be scanned must face down.  
When the original is fed via the  
ARDF, the side to be scanned  
must face up. See “Original Orien-  
tation”, Scanner Reference.  
The scanned image  
If you scan originals using func- Scanning at a higher resolution  
contains white spaces. tions other than the network  
TWAIN scanner function, certain  
paper size and resolution settings  
may produce scanned images  
may reduce the margins.  
that are larger than the specified  
size because of margins being  
added to the sides.  
57  
     
Troubleshooting When Using the Scanner Function  
When You Cannot Send Scanned Files  
The following sections describe likely causes of and solutions for network deliv-  
ery and e-mail sending-related problems.  
When You Cannot Browse the Network to Send a Scanned File  
This section describes likely causes of and possible solutions for the browser net-  
work failing to operate when files are sent.  
Problem  
Cause  
Solution  
The network cannot be The following machine settings  
browsed when specify- may not be correct:  
ing the destination  
Check the settings. See “Network  
Settings”, General Settings  
Guide.  
IPv4 address  
Subnet Mask  
folder.  
5
When the TWAIN Driver Cannot Be Started  
This section describes likely causes of and possible solutions for the TWAIN  
driver failing to operate.  
Problem  
Cause  
Solution  
The Scanner Properties Advanced encryption has been  
For details about the extended securi-  
dialog box cannot be  
displayed.  
specified in the extended security ty setting, contact the administrator.  
setting.  
The Network Delivery Function Cannot Be Used  
This section describes likely causes of and possible solutions for the Network  
Delivery function failing to operate.  
Problem  
Cause  
Solution  
The network delivery  
function cannot be  
used.  
The delivery software may be an Contact the administrator.  
old version or a security setting  
may be specified.  
The network delivery  
function cannot be  
used.  
The network delivery function  
setting is not correct.  
Specify it correctly. See “Settings  
Required to Use the Network De-  
livery Scanner”, General Settings  
Guide.  
58  
               
When You Cannot Send Scanned Files  
Operations Are Not Possible When Messages Appear  
This section describes likely causes of and possible solutions for messages that  
appear when the machine fails to operate.  
Message  
Cause  
Solution  
The destination list is being up-  
dated from the network using  
SmartDeviceMonitor for Admin er while this message is  
Wait until the message disap-  
pears. Do not switch off the pow-  
Updating desti-  
nation list. Re-  
select  
destination(s)  
orsender'sname  
later.  
or Web Image Monitor.  
displayed. Depending on the  
number of destinations to be up-  
dated, there may be some delay  
before you can resume operation.  
Operations are not possible while  
this message is displayed.  
5
59  
 
Troubleshooting When Using the Scanner Function  
When a Message Is Displayed  
This section describes likely causes of and possible solutions for error messages  
that may appear on the machine's display panel and the Client Computer.  
When a Message Is Displayed on the Display Panel  
This section describes causes and remedies if an error message appears on the  
display of the control panel.  
Important  
For messages that are not listed here, see “When You Have Problems Operat-  
ing the Machine”.  
Message  
Cause  
Solution  
A network error has occurred and Try the operation once more. If  
Connection with  
LDAP server has  
failed. Check  
the server sta-  
tus.  
connection has failed.  
the message is still shown, the  
network may be crowded. Check  
the information of System Set-  
tings. See “Administrator Tools”,  
General Settings Guide.  
5
The user name and password dif- Make settings correctly for the  
fer from those settings for LDAP user name and the password for  
LDAP server  
auth. has  
failed. Check  
the settings.  
server authentication.  
LDAP server authentication.  
A specified destination or send-  
er's name was cleared when the  
destination list in the delivery  
server was updated.  
Specify the destination or send-  
er's name again.  
Destination  
list has been  
updated. Se-  
lected destina-  
tions/sender  
will be cleared.  
A network error has occurred.  
Check whether the server is connected.  
Updating desti-  
nation list has  
failed. Try  
again?  
The destination list is being updated. If a destination or sender's name  
was already selected, re-select it  
Updating desti-  
nation list. Re-  
select  
after this message disappears.  
destination(s)  
orsender'sname  
later.  
60  
   
When a Message Is Displayed  
Message  
Cause  
Solution  
You have loaded paper of a size  
not shown in Paper Size Settings  
with User Tools.  
Place the original correctly.  
Specify the scan size.  
Cannot detect  
original size  
Select scan  
size.  
When placing an original di-  
rectly on the exposure glass,  
the lifting/ lowering action of  
the ARDF triggers the auto-  
matic original size detection  
process. Lift the ARDF by  
more than 30 degrees. See  
“Placing Originals”, Copy  
Reference.  
Search results have exceeded the Search again after changing the  
maximum displayable number. search conditions.  
Exceeded max.  
numberofsearch  
results which  
can be dis-  
played. Max.:  
nnn  
5
(A figure is placed at n.)  
The use of this function is restrict- Contact the administrator.  
ed to authentified users only.  
You do not have  
privileges to  
use this func-  
tion.  
A network error has occurred and Try the operation once more. If  
LDAP server  
connection has failed.  
the message is still shown, the  
network may be crowded. Check  
the information of System Set-  
tings. See “Administrator Tools”,  
General Settings Guide.  
search timed  
out. Check the  
server status.  
The specified group contains  
some e-mail destinations and  
Scan to Folder destinations.  
Press [Select] for the message dis-  
played on the screen for each  
transmission.  
Specified group  
contains some  
invaliddest.Do  
you want to se-  
lect only valid  
dest.?  
The correct network settings are  
not made.  
Check the network settings of  
the client computer.  
Connection has  
failed. Check  
settings and  
check Scanned  
File Status.  
Check that components such  
as the LAN cable are connect-  
ed properly.  
Check that the server settings  
are correct and the server is  
working properly.  
61  
Troubleshooting When Using the Scanner Function  
Message  
Cause  
Solution  
The entered user name or pass-  
word was invalid.  
Check that the user name and  
password are correct.  
Dest. authenti-  
cation failed.  
Check settings  
and check  
Scanned File  
Status.  
Check that the ID and pass-  
word for the destination fold-  
er are correct.  
A password of 128 or more char-  
acters may not be recognized.  
The sender's name was not specified. A sender's name should be speci-  
fied before sending e-mail. Send  
Sender'snameis  
not selected.  
Specify send-  
er's name.  
e-mail after specifying the send-  
er's name.  
The e-mail has too many (nnn or Split the destinations into two or  
Cannot enter  
manually more  
than nnn desti-  
nations.  
more) destinations.  
more groups.  
(A figure is placed at n.)  
5
The e-mail has too many (nnn or Split the destinations into two or  
Cannot specify  
more than nnn  
destinations.  
more) destinations.  
more groups.  
(A figure is placed at n.)  
The maximum number of desti-  
nation folders that can be selected folders.  
at one time has been exceeded.  
Select nn or fewer destination  
The number of  
destination  
folders se-  
lectable in one  
time is limited  
to nn.  
(A figure is placed at n.)  
The maximum e-mail size has  
been exceeded.  
Increase the size of [Max. E-mail  
Size].  
Exceeded max. E-  
mail size. Send-  
ing E-mail has  
been cancelled.  
Set [Divide & Send E-mail] to [On  
(per page)] or [On (per max.  
size)].  
See “Send Settings”, General Set-  
tings Guide.  
While a file was being sent, a net- Try the operation once more. If  
work error occurred and the file the message is still shown, the  
Sending failed.  
Check settings  
and check  
Scanned File  
Status.  
could not be sent correctly.  
network may be crowded. Con-  
tact the administrator.  
Press the {Job Information} key to  
display the transmission results,  
and then check which job has not  
been sent. See “Confirmation Dis-  
plays”, Scanner Reference.  
62  
When a Message Is Displayed  
Message  
Cause  
Solution  
The correct protection code was  
not entered.  
Make sure the protection code is  
correct, and then enter it again.  
See “Registering a Protection  
Code”, General Settings Guide.  
Entered protec-  
tion code for  
dest. is incor-  
rect. Please re-  
enter.  
The maximum enterable number Make sure the maximum number  
Exceeded max.  
number of alpha-  
numeric charac-  
ters.  
of alphanumeric characters has  
been exceeded.  
of characters which can be en-  
tered, and then enter it again. See  
“Values of Various Set Items for  
Transmission/Delivery Func-  
tion”, Scanner Reference.  
The entered login user name or  
password is incorrect.  
Check the login user name and pass-  
word. The machine is unable to au-  
thenticate. Contact the administrator.  
Authentication  
failed.  
The data size exceeded the capac- Reduce the data size and send  
Exceeded max.  
data size per  
file.Cannot  
ity per file.  
them again.  
5
scan. The  
scanned data  
will be deleted.  
The machine is using another  
function such as copying.  
Retry scanning after the operation  
with another function is completed.  
Original is be-  
ing scanned by  
another func-  
tion.  
The memory is full.  
Try one of the following measures:  
Exceeded  
max.memory ca-  
pa. Scanning  
will be can-  
celled. Scanned  
data will be  
cleared.  
Wait for a while, and then re-  
try the scan operation.  
Reduce the scan area or scan-  
ning resolution.  
Delete unneeded stored files.  
The memory is full.  
Specify whether to use the data or  
not.  
Exceeded max.  
memory capaci-  
ty. Do you want  
to send the  
scanned data?  
The authentic settings for the de- Check that the delivery server is  
No valid dest.  
lists.Checkthe  
settings or the  
server status.  
livery server are incorrect.  
on and the authentic settings for  
the delivery server are correct.  
63  
Troubleshooting When Using the Scanner Function  
Message  
Cause  
Sending has failed. Press the  
Solution  
{
Job Try the operation once more.  
Sending has  
Information key to check the status.  
}
failed. Press  
Job Information  
key to check the  
status.  
If the message is still shown, the  
network may be crowded. Con-  
tact your network administrator.  
Use the Job Information screen to  
check for the file where the prob-  
lem occurred. See “Confirmation  
Displays”, Scanner Reference.  
No paper is loaded in the speci-  
fied paper tray.  
Load paper of a size that is listed  
in the message.  
Out of paper.  
Set paper on the  
tray.  
The number of scanned pages ex- Select whether to send the data so  
ceeded maximum page capacity. far.  
Exceeded max.  
page capacity.  
Do you want to  
data?  
5
Reference  
p.6 “When You Have Problems Operating the Machine”  
64  
When a Message Is Displayed  
When a Message Is Displayed on the Client Computer  
This section describes likely causes of and possible solutions for the main error  
messages displayed on the client computer when using the TWAIN driver.  
Important  
If an error message that is not included in this section appears, turn off the  
main power switch of the machine, and then turn it on again. For details  
about how to turn off the main power switch, see “Turning On the Main Pow-  
er”, About This Machine.  
Message  
Cause  
Solution  
A paper misfeed has occurred in- Remove jammed originals, and  
Clear Mis-  
side the ARDF.  
place them again.  
feed(s) in ADF.  
After removing the misfed paper,  
proceed with scanning.  
Check whether the originals are suit-  
able to be scanned by the machine.  
5
You are using an invalid version Install the operating system of the  
Invalid Winsock  
version. Please  
use version 1.1  
or higher.  
of Winsock.  
computer or copy Winsock from  
the operating system CD-ROM.  
You tried to register a name that Use another name.  
is already in use.  
The name is al-  
ready in use.  
Check the regis-  
tered names.  
The set original was misaligned.  
Place the original correctly.  
Specify the scan size.  
Cannot detect  
the paper size  
oftheoriginal.  
Specify the  
When placing an original directly  
on the exposure glass, the lift-  
ing/lowering action of the ARDF  
triggers the automatic original  
size detection process. Lift the  
ARDF by more than 30 degrees.  
scanning size.  
The maximum number of regis-  
terable scanning modes has been modes that can be stored is 99. De-  
exceeded.  
The maximum number of scanning  
Cannot add any  
more scanning  
mode.  
lete unneeded scanning modes.  
The maximum number of regis-  
terable scanning areas has been  
exceeded.  
The maximum number of scanning  
areas that can be stored is 99. De-  
lete unneeded scanning areas.  
Cannot specify  
any more scan-  
ning area.  
An unrecoverable error has oc-  
curred in the machine.  
Contact your service representative.  
Pleasecallyour  
service repre-  
sentative.  
The TWAIN scanner function  
cannot be used on this machine.  
Contact your service representative.  
Scanner is not  
availableonthe  
specified de-  
vice.  
65  
   
Troubleshooting When Using the Scanner Function  
Message  
Cause  
Solution  
The machine's main power  
switch is off.  
Set the main power switch to  
“On”.  
Scanner is not  
available.  
Check the scan-  
ner connection  
status.  
The machine is not connected  
to the network correctly.  
Check whether the machine is con-  
nected to the network correctly.  
Deselect the personal firewall  
function of the client computer.  
Use an application such as tel-  
net to make sure SNMPv1 or  
SNMPv2 is set as the ma-  
chine’s protocol. See “Net-  
work Settings”, General  
Settings Guide and “Remote  
Maintenance by telnet”, Net-  
work Guide.  
The machine is not connected to Check whether the machine is con-  
Noresponsefrom  
the scanner.  
the network correctly.  
nected to the network correctly.  
The network is crowded.  
Wait for a while, and then try to  
reconnect.  
Noresponsefrom  
the scanner.  
5
The application-specified scan  
conditions have exceeded the set- tings made with the application  
ting range of the machine.  
Check whether the scanning set-  
Error has oc-  
curred in the  
scanner.  
exceed the setting range of the  
machine.  
An unrecoverable error has oc-  
curred on the machine.  
Contact your service representative.  
Contact the administrator.  
Fatal error has  
occurred in the  
scanner.  
An access mask is set.  
Cannot connect  
to the scanner.  
Check the net-  
workAccessMask  
settingsinUser  
Tools.  
The ARDF cover is open.  
Check whether the ARDF cover is  
closed.  
Scanner is not  
ready.Checkthe  
scanner and the  
options.  
Scanner memory is insufficient.  
Reset the scan size.  
Insufficient  
memory. Reduce  
the scanning ar-  
ea.  
Lower the resolution.  
Set with no compression. See  
TWAIN Driver help.  
66  
When a Message Is Displayed  
Message  
Cause  
Solution  
The main power switch of the  
previously used scanner is not  
set to “On”.  
Check whether the main pow-  
er switch of the scanner used  
for the previous scan is turned  
on.  
Cannot find  
"xxx" scanner  
used for the  
previous scan.  
"YYY" will be  
used instead.  
The machine is not connected  
to the network correctly.  
Check the previously used  
scanner is connected to the  
network correctly.  
(XXX and YYY indicate  
a scanner name.)  
Deactivate the personal fire-  
wall of the client computer.  
Use an application such as tel-  
net to make sure SNMPv1 or  
SNMPv2 is set as the ma-  
chine’s protocol. See “Net-  
work Settings”, General  
Settings Guide and “Remote  
Maintenance by telnet”, Net-  
work Guide.  
Select the scanner used for the  
previous scan.  
5
An error has occurred in the driver.  
Check whether the network  
cable is connected correctly to  
the client computer.  
Error has oc-  
curred in the  
scanner driver.  
Check whether the Ethernet board  
of the client computer is recog-  
nized correctly by Windows.  
Check whether the client compu-  
ter can use the TCP/IP protocol.  
A communication error has oc-  
curred on the network.  
Check whether the client compu-  
ter can use the TCP/IP protocol.  
Communication  
error has oc-  
curred on the  
network.  
Memory is insufficient.  
Close all the unnecessary ap-  
plications running on the cli-  
ent computer.  
Insufficient  
memory. Close  
all other appli-  
cations, then  
restart scan-  
ning.  
Uninstall the TWAIN Driver,  
restart the computer, and then  
reinstall the TWAIN Driver.  
The entered login user name,  
password, or driver encryption  
key was invalid.  
Check the login user name,  
password, and driver encryp-  
tion key.  
The login user  
name, login  
password, or  
driver encryp-  
tionkeyentered  
is invalid.  
Permission to use this func-  
tion has not been granted.  
Contact the administrator.  
Reference  
“Turning On the Power”, About This Machine  
67  
Troubleshooting When Using the Scanner Function  
5
68  
6. Troubleshooting When  
Using the DDST Unit  
This chapter describes likely causes of and possible solutions for printer and  
scanner function problems when using machines with the DDST Unit.  
The Printer Function  
When a Message Is Displayed during Installation of the Printer  
Driver  
This section describes what to do if a message appears when installing the print-  
er driver.  
The message number 58 or 34 indicates that the printer driver cannot be installed  
using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].  
Windows 98/Me/2000  
This section describes the procedure for Windows 98/Me/2000.  
A On the [Start] menu, point to [Settings], and then click [Printers].  
B Double-click the Add Printer icon.  
C Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the driver is either  
\DRIVERS\DDST\WIN9X_ME\(language)\DISK1, or \DRIVERS\DDST\  
WIN2K_XP\(language)\DISK1. If the installer starts, click [Cancel] to quit.  
D Specify a port.  
For the setting procedure, see a description for the port you are using.  
Note  
Available ports vary according to your Windows operating system or the  
type of interface. For details, see “Using the Printer Function”, Print-  
er/Scanner Reference.  
Reference  
“Using the Printer Function”, Printer/Scanner Reference  
69  
         
Troubleshooting When Using the DDST Unit  
Windows XP Professional or Windows Server 2003  
This section describes the procedure for Windows XP Professional and Win-  
dows Server 2003.  
A On the [Start] menu, click [Printers and Faxes].  
B Click [Add a printer].  
C Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the driver is \DRIV-  
ERS\DDST\WIN2K_XP\(language)\DISK1. If the installer starts, click [Cancel]  
to quit.  
D Specify a port.  
For the setting procedure, see a description for the port you are using.  
Note  
Available ports vary according to your Windows operating system or the type of  
interface. For details, see “Using the Printer Function”, Printer/Scanner Reference.  
Reference  
6
“Using the Printer Function”, Printer/Scanner Reference  
Windows XP Home Edition  
This section describes the procedure for Windows XP Home Edition.  
A On the [Start] menu, click [Control Panel].  
B Click [Printer and Other Hardware].  
C Click [Printers and Faxes].  
D Click [Add a Printer].  
E Follow the instructions in Add Printer Wizard.  
If the printer driver is on a CD-ROM, the location of the driver is \DRIV-  
ERS\DDST\WIN2K_XP\(language)\DISK1. If the installer starts, click [Cancel]  
to quit.  
F Specify a port.  
For the setting procedure, see a description for the port you are using.  
Note  
Available ports vary according to your Windows operating system or the type of  
interface. For details, see “Using the Printer Function”, Printer/Scanner Reference.  
Reference  
“Using the Printer Function”, Printer/Scanner Reference  
70  
The Printer Function  
When a Message Is Displayed  
This section describes the principal messages that appear on the display panel.  
If a message not described here appears, act according to the message.  
Note  
Before turning the main power off, see “Turning On the Power”, About This  
Machine.  
Reference  
“Turning On the Power”, About This Machine  
Status messages  
This section describes the machine status messages.  
Message  
Status  
This is the default ready message. The machine is ready for use.  
No action is required.  
Ready  
The machine is waiting for the next data to print. Wait a while.  
Waiting...  
Offline  
6
The machine is offline. To start printing, switch the machine on-  
line by pressing the {Online} key on the control panel.  
This message may appear for a second or two while the ma-  
chine is preparing, performing initial adjustments, or adding  
toner. Wait a while.  
Please wait...  
Hex Dump Mode  
In Hex Dump mode, the machine prints received data in hexa-  
decimal format. Turn off the machine after printing, and then  
turn back on.  
Resetting Job...  
Setting change...  
The machine is resetting the print job. Wait until “Ready” ap-  
pears on the display.  
The machine is setting changing. You cannot use the control  
panel while this message is displayed. Wait a while.  
71  
   
Troubleshooting When Using the DDST Unit  
Alert messages  
This section describes the machine alert messages.  
Messages/Second messages  
Causes  
Solutions  
The selected paper tray has  
not been configured for du-  
plex printing.  
Press [JobReset] to change the  
paper tray settings or do sin-  
gle-sided printing.  
Duplex mode is in off  
position for Tray #  
# indicates the tray number.  
For details about tray settings,  
see “Canceling a Print Job”,  
Printer/Scanner Reference.  
An error has occurred in the  
Ethernet interface.  
Turn the main power switch off,  
wait a few seconds, and then  
turn it back on. If the message  
appears again, contact your  
sales or service representative.  
Ethernet Board Error  
NV-RAM Error  
An error has occurred in the  
printer.  
Turn the main power switch off,  
wait a few seconds, and then  
turn it back on. If the message  
appears again, contact your  
sales or service representative.  
6
This is an alert message con-  
cerning a paper tray in auto  
tray select.  
Press [Print] to cancel the  
mode and print the job.  
[Print] without be-  
low mode?  
An error has occurred in the  
font file.  
Turn the main power switch off,  
wait a few seconds, and then  
turn it back on. If the message  
appears again, contact your  
sales or service representative.  
Printer Font Error.  
There is a problem with the  
finisher.  
Turn the power off, and then  
on.  
Problem with unit.  
Finisher  
If the message appears again,  
contact your sales or service  
representative.  
[JobReset]  
Maximum capacity of RPCS, Reduce the value of [Resolu-  
Memory Overflow  
PCL 5e/6 or PostScript 3 list  
display has been exceeded.  
tion] in the printer driver. Al-  
ternatively, select [Font  
Priority]from [Memory Usage]in  
[System]. See “Printer Fea-  
tures”, General Settings  
Guide. If this message contin-  
ues to appear after taking  
these steps, decrease the  
number of files sent to the  
machine.  
The specified paper tray is in Wait until the other function  
use by another function, such has finished using the speci-  
Paper Tray is in use.  
as the copier function.  
fied paper tray.  
72  
 
The Printer Function  
Messages/Second messages  
Causes  
Solutions  
The selected paper tray does  
not exist or is not set correctly.  
Set the paper tray correctly.  
Reset Paper Tray  
correctly.  
Toner is running out.  
Replace the toner cartridge  
DToner is almost  
soon to maintain print quality.  
empty.  
Add toner.  
A paper tray error has occurred. Press [JobReset] to change the  
Tray # Error  
paper tray settings, or press  
[FormFeed] to select another  
# indicates the tray number.  
paper tray and print.  
An error has occurred in the  
USB interface.  
Turn the main power switch off,  
wait a few seconds, and then  
turn it back on. If the message  
appears again, contact your  
sales or service representative.  
USB has a problem.  
6
73  
Troubleshooting When Using the DDST Unit  
Printing the error log  
If files could not be printed due to printing errors, print the error log to identify  
the problem.  
A Press the {User Tools/Counter} key.  
BAK013S  
B Select [Printer Features] using {U} or {T}, and then press the {OK} key.  
6
C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.  
D Select [Error Log] using {U} or {T}, and then press the {OK} key.  
An error log is printed.  
Note  
The most recent 30 errors are stored in the error log. If a new error is added  
when there are 30 errors already stored, the earliest error is deleted. You  
can check any of these print jobs for error log information.  
If the main power switch is turned off, the log is deleted.  
74  
 
The Printer Function  
When You Cannot Print  
Use the following procedures if printing does not start even after performing  
[Print].  
Problem  
Cause  
Solution  
Printing does not start.  
The power is off.  
Check the cable is securely  
plugged into the power outlet  
and the machine. Turn on the  
main power switch.  
Printing does not start.  
Printing does not start.  
The machine is set to “Of-  
fline”.  
Press the {Online} key.  
The cause is displayed on the Check the error message or  
display panel.  
warning status on the display  
panel and take the required  
action. See p.83 “When a Mes-  
sage Is Displayed”.  
Printing does not start.  
Printing does not start.  
The interface cable was con-  
nected after the machine was fore turning on the machine.  
turned on.  
Connect the interface cable be-  
The interface cable is not con- Connect the interface cable se-  
nected correctly.  
6
curely. If it has a fastener, fas-  
ten that securely as well. See  
“Connecting the Machine”,  
General Settings Guide.  
Printing does not start.  
The appropriate interface ca- The type of interface cable you  
ble is not used.  
should use depends on the  
computer. Be sure to use the  
correct one. If the cable is  
damaged or worn, replace it.  
See “Connecting the Ma-  
chine”, General Settings  
Guide.  
[List/Test Print] is disabled.  
A mechanical error might  
have occurred.  
Contact your service repre-  
sentative. See “List/Test  
Print”, General Settings  
Guide.  
If the printing does not start, contact your service representative.  
75  
   
Troubleshooting When Using the DDST Unit  
When the machine is connected to the computer using the interface cable  
The following shows how to check the print port when the Data In indicator  
does not light up or blink.  
Check if the print port setting is correct. For USB port connection, the USB  
port must be set.  
For Windows 98/Me  
A Click the [Start] button, point to [Settings], and then click [Printers].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Details] tab.  
D In the [Print to the following port:] list, confirm the correct port is selected.  
For Windows 2000  
A Click the [Start] button, point to [Settings], and then click [Printers].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Ports] tab.  
D In the [Print to the following port(s)] list, confirm the correct port is selected.  
For Windows XP Professional or Windows Server 2003  
A Click the [Start] button, and then click [Printers and Faxes].  
B Click the icon of the machine. On the [File] menu, click [Properties].  
C Click the [Ports] tab.  
6
D In the [Print to the following port(s)] list, confirm the correct port is selected.  
For Windows XP Home Edition  
A Click the [Start] button, and then click [Control Panel].  
B Click [Printers and Other Hardware].  
C Click [Printers and Faxes].  
D Click the icon of the machine. On the [File] menu, click [Properties].  
E Click the [Ports] tab.  
F In the [Print to the following port(s)] list, confirm the correct port is selected.  
76  
The Printer Function  
Other Printing Problems  
This section describes likely causes of and possible solutions for problems that  
can occur when printing from a computer.  
When you cannot print clearly  
Problem  
Cause  
Solution  
The print on the entire page is The paper is damp.  
faded.  
Use paper that has been  
stored in the recommended  
temperature and humidity  
condition. See “Copy Paper”,  
About This Machine.  
The print on the entire page is The paper is unsuitable.  
faded.  
Use recommended paper.  
(Printing on coarse or treated  
paper might result in faint  
print image.) See “Copy Pa-  
per”, About This Machine.  
Printed images contain blots  
or are patchy.  
Settings for thick paper have Select [Thick] in the [Type:] list  
not been made when printing on the [Paper] tab.  
on thick paper.  
6
Printed images contain blots  
or are patchy.  
Printing on coarse paper or  
treated paper can result in  
faint print image.  
Use supplier-recommended  
paper. See “Copy Paper”,  
About This Machine.  
Printed images contain blots  
or are patchy.  
The paper is damp.  
Use paper that has been  
stored in the recommended  
temperature and humidity  
Printed images contain blots  
or are patchy.  
Check the machine is set on a Check the environment of lo-  
level surface. The machine cation to select an appropriate  
must be placed on a stable and location. See p.109 “Where to  
level surface.  
Put Your Machine”.  
Printed images contain blots  
or are patchy.  
The paper is creased, curled,  
or has blemishes.  
Smooth out the wrinkles from  
the paper, or replace it. See  
“Copy Paper”, About This  
Machine.  
The image is too dark or too  
light.  
The correct paper type set-  
tings are not made.  
Check the paper loaded on the  
paper tray or bypass tray  
matches the paper type set on  
the display panel. See “Copy  
Paper”, About This Machine.  
77  
   
Troubleshooting When Using the DDST Unit  
Problem  
Cause  
Solution  
The image is too dark or too  
light.  
The paper is loaded reverse  
side up.  
Before printing on special pa-  
per, check its surface careful-  
ly. Printing on non-print  
surfaces reduces print quality  
and can damage the machine's  
internal components. See  
“Copy Paper”, About This  
Machine.  
Image is dirty.  
Use of non-recommended  
Use manufacturer-genuine  
toner can result in loss of print toner. Contact your service  
quality and other problems. representative.  
Print ends mid-job.  
An error might have occurred. Check the machine's display pan-  
el to see if an error has occurred.  
When certain settings are required on the printer driver  
Problem  
Cause  
Solution  
Print result differs from the  
display.  
A non-Windows OS is being  
used.  
Check the application sup-  
ports the printer driver.  
Print result differs from the  
display.  
The machine is not selected  
for printing.  
Use the machine's printer driv-  
er and check the machine is the  
designated printer. See “Set-  
ting Up the Printer Driver”,  
Printer/Scanner Reference.  
6
Print result differs from the  
display.  
Data transmission failed or  
was cancelled during printing. or cancelled data remaining.  
Check whether there is failed  
See “Checking the Error Log”,  
Printer/Scanner Reference.  
Characters differ from the display. The print density is too dark. Adjust the image density set-  
tings. See the printer driver  
Help.  
Characters differ from the display. The loaded paper is unsuitable. Printing on recommended pa-  
per produces better resolu-  
tion. See “Copy Paper”, About  
This Machine.  
It takes too much time to  
resume printing.  
The data is so large or complex If the Data In indicator is  
that it takes time to process.  
blinking, data is being proc-  
essed. Simply wait until  
printing resumes.  
It takes too much time to  
resume printing.  
The machine was in Energy  
Saver mode.  
To resume from Energy Saver  
mode, it has to warm up, and  
this takes time. See “Timer Set-  
tings”, General Settings Guide  
and “ENERGY STAR Pro-  
gram”, About This Machine.  
78  
The Printer Function  
Problem  
Cause  
Solution  
See the printer driver Help.  
Optional components con-  
The option setup in printer  
nected to the machine are not properties is not configured  
recognized when using Win- when bidirectional transmis-  
dows 98/ Me/ 2000/ XP or  
Windows Server 2003.  
sion is not enabled.  
The correct printer driver set- On the [Print Quality] tab, click  
Some types of data, such as  
graphics data or data from  
certain applications, do not  
print.  
tings are not made.  
[Toner Save Off] in the [Toner  
Save] area, and then print.  
See the printer driver Help.  
Some characters are not print- The correct printer driver set- On the [Print Quality] tab, click  
ed or appear faint.  
tings are not made.  
[Toner Save Off] in the [Toner  
Save] area, and then print.  
See the printer driver Help.  
Print speed or application re- The correct printer driver set- See the printer driver Help.  
linquishing speed is slow.  
tings are not made.  
Quit any other applications.  
Image position differs from  
the display.  
The correct page layout set-  
tings are not made.  
Check the page layout settings  
made using the application.  
See the application's Help.  
The printed image is different With certain functions, such  
from the image on the compu- asenlargementandreduction, layout, character size, and  
In the application, change the  
6
ter display.  
image layout might be differ- character settings.  
ent to that on the computer  
display.  
The printed image is different You might have selected to re- To print an image similar to  
from the image on the compu- place TrueType fonts with that of the computer display,  
ter display. machine fonts in the printing make settings to print Tru-  
process.  
eType fonts as an image. See  
the printer driver Help.  
Garbled characters are printed. The correct printer language  
might have not been selected.  
Set the correct printer language.  
Set the machine's feed orienta-  
Images are printed in the  
wrong orientation.  
The feed orientation you se-  
lected and the feed orientation tion and the printer driver's  
selected in the printer driver's feed orientation accordingly.  
option setup might not be the See the printer driver Help.  
same.  
Images are incomplete, or  
excess pages are printed.  
You may be using paper  
smaller than the size selected that selected in the applica-  
Use the same size paper as  
in the application.  
tion. If you cannot load paper  
of the correct size, use the re-  
duction function to reduce the  
image, and then print.  
See the printer driver Help.  
Graphics print out differently If the printer driver is config- If you want to print accurate-  
to how they appear on screen. ured to use the graphics com- ly, set the printer driver to  
mand, the graphics command print without using the graph-  
from the machine is used to  
print.  
ics command.  
See the printer driver Help.  
79  
Troubleshooting When Using the DDST Unit  
Problem  
Cause  
Solution  
Photo images are coarse.  
Some applications print at  
lower resolution.  
Use the application's settings  
to specify a higher resolution.  
When using Windows 98/  
Me/ 2000/ XP or Windows  
Server 2003, Auto Re-  
duce/Enlarge print does not  
come out as expected.  
-
Make sure the application's  
paper size and orientation set-  
tings match those of the print-  
er driver.  
If a different paper size and  
orientation are set, select the  
same size and orientation.  
When using Windows 98/  
Me/ 2000/ XP or Windows  
The correct application or  
printer driver settings are not per size and orientation set-  
Make sure the application's pa-  
Server 2003, combined print- made.  
ing or booklet printing does  
not come out as expected.  
tings match those of the printer  
driver. If a different paper size  
and orientation are set, select  
the same size and orientation.  
When paper is not fed properly  
Problem  
Cause  
When you are using a Win-  
Solution  
Paper is not fed from the se-  
lected tray.  
Set the desired input tray us-  
dows operating system, print- ing the printer driver. See the  
6
er driver settings override  
those settings using the dis-  
play panel.  
printer driver Help.  
Print is slanted.  
The tray's side fences might  
not be locked.  
locked. See p.92 “Changing  
the Paper Size”.  
Print is slanted.  
Print is slanted.  
The paper is feeding in at a  
slant.  
Load the paper correctly. See  
p.87 “Loading Paper”.  
The machine's cover is open. Make sure the right and lower  
right covers are properly  
closed.  
Misfeeds occur frequently.  
Misfeeds occur frequently.  
Misfeeds occur frequently.  
The number of sheets loaded Load paper only as high as the  
exceeds the capacity of the  
machine.  
upper limit markings on the  
side fences of the paper tray or  
bypass tray. See “Copy Pa-  
per”, About This Machine.  
The paper is damp.  
Use paper that has been  
stored in the recommended  
temperature and humidity  
condition. See “Copy Paper”,  
About This Machine.  
The paper is too thick or too  
thin.  
Use recommended paper. See  
“Copy Paper”, About This  
Machine.  
80  
The Printer Function  
Problem  
Cause  
Solution  
Misfeeds occur frequently.  
The copy paper is wrinkled or Use recommended paper. Use  
has been folded/creased.  
paper that has been stored in  
the recommended tempera-  
ture and humidity condition.  
See “Copy Paper”, About This  
Machine.  
Misfeeds occur frequently.  
Printed paper is being used.  
Use recommended paper. See  
“Copy Paper”, About This  
Machine.  
Copy paper becomes creased. The paper is damp.  
Copy paper becomes creased. The paper is too thin.  
Use paper that has been  
stored in the recommended  
temperature and humidity  
condition. See “Copy Paper”,  
About This Machine.  
Use recommended paper. See  
“Copy Paper”, About This  
Machine.  
There is considerable delay  
between the print start in-  
struction and actual printing.  
“Off mode” might be set.  
The machine requires time to  
warm up if it has been in “Off  
mode”. Specify “Off mode” in  
[System Settings], [Auto Off Tim-  
er].  
6
There is considerable delay  
between the print start in-  
Processing time depends on  
data volume. High volume  
If the Data In indicator is  
blinking, data has been re-  
struction and actual printing. data, such as graphics-heavy ceived by the machine. Wait  
documents, takes longer to  
process.  
for a while.  
Other printing problems  
Problem  
Cause  
Solution  
When using duplex printing,  
Duplex printing is malfunc-  
tioning.  
Duplex printing cannot be  
done with paper set in the by- make settings to use paper  
pass tray.  
from a tray other than the by-  
pass tray.  
Duplex printing is malfunc-  
tioning.  
You have loaded thick paper Specify another paper type.  
specified as the paper type.  
Duplex printing is malfunc-  
tioning.  
Duplex printing cannot be  
done with a tray for which  
[Thick] has been specified as  
Change the Paper Type set-  
ting for the tray to [No Display  
(Plain Paper)] on the System  
Paper Type on the System Set- Settings menu. See “System  
tings menu.  
Settings”, General Settings  
Guide.  
If the problem cannot be solved, contact your sales or service representative.  
81  
Troubleshooting When Using the DDST Unit  
The Scanner Function  
When Scanning Is Not Done As Expected  
This section describes causes and remedies when scan results are not as expected.  
Problem  
Cause  
Solution  
The scanned image is dirty.  
The exposure glass, scanning Clean these parts. See p.113  
glass, exposure glass cover, or “Maintaining Your Machine”.  
ARDF is dirty.  
The image is distorted or out The original was moved dur- Do not move the original dur-  
of position. ing scanning. ing scanning.  
The image is distorted or out The original was not pressed Make sure that the original is  
of position.  
flat against the exposure glass. pressed flat against the expo-  
sure glass.  
The scanned image is upside The original was placed up-  
down. side down.  
Place the original in the cor-  
rect orientation. See “Placing  
Originals”, Printer/Scanner  
Reference.  
6
No image results from scanning. The original was placed with When the original is placed  
the front and back reversed.  
directly on the exposure glass,  
the side to be scanned must  
face down. When the original  
is fed via the ARDF, the side to  
be scanned must face up. See  
“Placing Originals”, Print-  
er/Scanner Reference.  
The scanned image contains  
white spaces.  
If you scan originals using  
functions other than the net-  
work TWAIN scanner func-  
tion, certain paper size and  
resolution settings may pro-  
duce scanned images that are  
larger than the specified size  
because of margins being add-  
ed to the sides.  
Scanning at a higher resolu-  
tion may reduce the margins.  
82  
     
The Scanner Function  
When a Message Is Displayed  
This section describes likely causes of and possible solutions for error messages  
that may appear on the machine's display panel and the Client Computer.  
When a message is displayed on the client computer  
This section describes likely causes of and possible solutions for the main error  
messages displayed on the client computer when using the TWAIN driver.  
Important  
If an error message that is not included in this section appears, turn off the  
main power switch of the machine, and then turn it on again. For details  
about how to turn off the main power switch, see “Turning On the Main Pow-  
er”, About This Machine.  
Message  
Cause  
Solution  
A paper misfeed has occurred Remove jammed originals,  
Clear Misfeed(s) in  
ADF.  
inside the ARDF.  
and place them again.  
After removing the misfed pa-  
per, proceed with scanning.  
6
Check whether the originals  
are suitable to be scanned by  
the machine.  
You tried to register a name  
that is already in use.  
Use another name.  
The name is already  
in use. Check the  
registered names.  
The set original was misaligned.  
Place the original correctly.  
Specify the scan size.  
Cannot detect the  
paper size of the  
original. Specify  
the scanning size.  
When placing an original  
directly on the exposure  
glass, the lifting/lowering  
action of the ARDF trig-  
gers the automatic original  
size detection process. Lift  
the ARDF by more than 30  
degrees.  
The maximum number of reg- The maximum number of  
isterable scanning modes has scanning modes that can be  
Cannot add any more  
scanning mode.  
been exceeded.  
stored is 99. Delete unneeded  
scanning modes.  
The maximum number of reg- The maximum number of  
Cannot specify any  
more scanning area.  
isterable scanning areas has  
scanning areas that can be  
stored is 99. Delete unneeded  
scanning areas.  
been exceeded.  
An unrecoverable error has  
occurred in the machine.  
Contact your service repre-  
sentative.  
Please call your  
service representa-  
tive.  
83  
       
Troubleshooting When Using the DDST Unit  
Message  
Cause  
The TWAIN scanner function  
Solution  
Contact your service repre-  
Scanner is not  
cannot be used on this machine. sentative.  
available on the  
specified device.  
The machine's main power  
switch is off.  
Set the main power switch  
to “On”.  
Scanner is not  
available. Check the  
scanner connection  
status.  
The machine is not connect-  
ed to the network correctly.  
Check whether the ma-  
chine is connected to the  
network correctly.  
The machine is not connected Check whether the machine is con-  
No response from the  
scanner.  
to the network correctly.  
nected to the network correctly.  
The network is crowded.  
Wait for a while, and then try  
to reconnect.  
No response from the  
scanner.  
Theapplication-specifiedscan Check whether the scanning  
conditions have exceeded the settings made with the appli-  
setting range of the machine. cation exceed the setting  
range of the machine.  
Error has occurred  
in the scanner.  
An unrecoverable error has  
occurred on the machine.  
Contact your service repre-  
sentative.  
Fatal error has oc-  
curred in the scan-  
ner.  
6
The ARDF cover is open.  
Check whether the ARDF cov-  
er is closed.  
Scanner is not  
ready. Check the  
scanner and the op-  
tions.  
Scanner memory is insufficient.  
Reset the scan size.  
Insufficientmemory.  
Reduce the scanning  
area.  
Lower the resolution.  
Set with no compression.  
See TWAIN Driver help.  
The problem may be due to  
the following cause:  
“The Relationship between  
the Resolution and the Scan-  
ning Area” chart in Help for  
halftone scanning might not  
always apply. Scanning can-  
not be performed if large  
values are set for brightness  
when using halftone or high  
resolution.  
The main power switch of  
the previously used scan-  
ner is not set to “On”.  
Check whether the main  
power switch of the scan-  
ner used for the previous  
scan is turned on.  
Cannot find "xxx"  
scanner used for the  
previous scan. "YYY"  
will be used in-  
stead.  
The machine is not connect-  
ed to the network correctly.  
Check the previously used  
scanner is connected to the  
network correctly.  
(XXX and YYY indicate a scan-  
ner name.)  
84  
The Scanner Function  
Message  
Cause  
Solution  
An error has occurred in the  
driver.  
Check whether the network  
cable is connected correctly  
to the client computer.  
Error has occurred  
in the scanner driv-  
er.  
Check whether the Ether-  
net board of the client  
computer is recognized  
correctly by Windows.  
Check whether the client  
computer can use the  
TCP/IP protocol.  
A communication error has  
occurred on the network.  
Check whether the client compu-  
ter can use the TCP/IP protocol.  
Communication error  
has occurred on the  
network.  
Memory is insufficient.  
Close all the unnecessary  
applications running on  
the client computer.  
Insufficientmemory.  
Close all other ap-  
plications, then re-  
start scanning.  
Uninstall the TWAIN  
Driver, restart the compu-  
ter, and then reinstall the  
TWAIN Driver.  
6
Reference  
“Turning On the Power”, About This Machine  
85  
Troubleshooting When Using the DDST Unit  
6
86  
7. Adding Paper, Toner and  
Staples  
This chapter describes troubleshooting procedures that are applicable to all the  
machine's functions.  
Loading Paper  
This section describes what to do when paper runs out and needs reloading.  
R CAUTION:  
When loading paper, take care not to trap or injure your fingers.  
Important  
Check the top of the stack is not higher than the limit mark inside the tray.  
Fan paper to get air between the sheets and prevent multi-sheet feeds.  
Note  
Be sure to select the paper size with User Tools. If you do not, misfeeds might  
occur.  
Straighten curled or warped paper before loading.  
For paper types and sizes, see “Recommended Paper Sizes and Types”,  
About This Machine.  
To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy  
Reference.  
Reference  
“Recommended Paper Sizes and Types”, About This Machine  
“Copying from the Bypass Tray”, Copy Reference  
87  
     
Adding Paper, Toner and Staples  
Loading Paper into the Paper Trays  
This procedure explains how to load paper into the paper trays.  
A Make sure the paper tray is not in use.  
B Pull the paper tray out slowly until it stops.  
C While pinching the release lever, slide the end fence outward.  
AYP001S  
D Square the paper and place it in the tray.  
Do not stack paper over the limit mark.  
7
AYP002S  
E Position the end fence flush against the paper.  
F Push the paper tray in until it stops.  
Note  
Fan the paper before loading.  
For details about loading paper of a size not selectable with User Tools in  
Paper Trays, see “Changing the Paper Size”.  
Reference  
p.92 “Changing the Paper Size”  
88  
   
Loading Paper  
Orientation-Fixed Paper or Two-Sided Paper  
The following describes paper with its orientation and printing surface specified  
(letterhead paper).  
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead  
paper, prepunched paper, or copied paper) might not print correctly, depending  
on how the originals and paper are placed. Select [On] in [Letterhead Setting] un-  
der Copier Features, and then place the original and paper as shown below. See  
“Copier Features”, General Settings Guide.  
When printing with the printer function, placing orientation is the same.  
Original Orientation  
Exposure glass  
ARDF  
*1 *2  
*1  
*1  
*2  
When copying in this orientation using the duplex function, select [Always Specify] in  
[Orientation] under [Copier Features] (User Tools). Place originals, and then select  
as the original orientation.  
When copying in this orientation using the duplex function, and loaded paper ori-  
entation is L, place originals as shown below:  
7
89  
       
Adding Paper, Toner and Staples  
Loaded paper orientation  
• For machine with copier function only  
7
AYP013S  
90  
Loading Paper  
• For MFP  
7
BAK001S  
Note  
In [System Settings], specify [Letterhead] for “Paper Type” of the paper tray you  
want to use. This setting is only available when the printer/scanner and fax  
units are installed. See “Tray Paper Settings”, General Settings Guide.  
91  
Adding Paper, Toner and Staples  
Changing the Paper Size  
This section describes how to change paper sizes.  
Note  
Be sure to select the paper size in Paper Size Settings with User Tools. If you  
do not, misfeeds might occur. See “Tray Paper Settings”, General Settings  
Guide.  
Fan the paper before loading.  
Straighten curled or warped paper before loading.  
For details about paper sizes and types, see “Copy Paper”, About This Machine.  
Reference  
“Copy Paper”, About This Machine  
“Tray Paper Settings”, General Settings Guide  
7
92  
     
Changing the Paper Size  
Changing the Paper Size in the Paper Tray  
Use the following procedure when changing a paper size in the paper tray.  
A Make sure the paper tray is not in use.  
B Pull the paper tray out slowly until it stops.  
C Remove any remaining copy paper.  
D While pinching the release lever, slide the end fence outward.  
AYP001S  
E Press down the release button.  
7
BAK009S  
F While pressing the release lever, slide the side fences outward.  
AYP004S  
93  
   
Adding Paper, Toner and Staples  
G Square the paper and place it in the tray.  
Do not stack paper over the limit mark.  
AYP002S  
H While pressing the release lever, push in the side and end fences until they  
are flush against the paper's edges.  
7
AYP005S  
I Press down the lock button.  
BAK010S  
J Push the paper tray in until it stops.  
Note  
When setting small quantities of copy paper, be careful not to squeeze in  
the side fence too much. Paper might not feed in properly if the side fences  
are too tight against the paper's edges.  
Be sure to set the correct size, otherwise a paper jam might occur.  
94  
Changing the Paper Size  
Selecting the paper size with user tools  
This procedure explains how to change to a paper size selected with User Tools.  
A Press the {User Tools/Counter} key.  
BAK013S  
B Select [System Settings] using {U} or {T}, and then press the {OK} key.  
7
C Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.  
D Select “Paper Size” for the paper tray of which paper size will be changed  
using {U} or {T}, and then press the {OK} key.  
E Select the paper size using the scroll keys, and then press the {OK} key.  
95  
   
Adding Paper, Toner and Staples  
F Press the {User Tools/Counter} key.  
BAK013S  
G Load the paper, and then gently push the paper tray in until it stops.  
H Check the paper size on the display panel.  
Note  
For details about the types of paper that can be loaded in the paper tray,  
see “Tray Paper Settings”, General Settings Guide.  
Reference  
“Tray Paper Settings”, General Settings Guide  
7
96  
Adding Toner  
Adding Toner  
This section describes adding and storing toner.  
R WARNING:  
Do not incinerate used toner or toner containers. Toner dust might ig-  
nite when exposed to an open flame. Dispose of used toner containers  
in accordance with local regulations.  
R CAUTION:  
Keep toner (used or unused) and toner containers out of reach of children.  
R CAUTION:  
If toner or used toner is inhaled, gargle with plenty of water and move into a  
fresh air environment. Consult a doctor if necessary.  
R CAUTION:  
If toner or used toner gets into your eyes, flush immediately with large  
amounts of water. Consult a doctor if necessary.  
R CAUTION:  
If toner or used toner is swallowed, dilute by drinking a large amount of wa-  
ter. Consult a doctor if necessary.  
R CAUTION:  
7
Do not store toner, used toner, or toner containers in a place with an open  
flame. The toner might ignite and cause burns or a fire.  
R CAUTION:  
Avoid getting toner on your clothes or skin when removing a paper jam or  
replacing toner. If your skin comes into contact with toner, wash the affected  
area thoroughly with soap and water.  
If toner gets on your clothing, wash with cold water. Hot water will set the  
toner into the fabric and may make removing the stain impossible.  
Important  
Fault may occur if you use toner other than the recommended type.  
When adding toner, do not turn off the operation switch. If you do, settings  
will be lost.  
Add toner only when the machine instructs you to do so.  
When a message “Add toner.” is shown on the display panel, replace the toner.  
Store the toner bottles in a cool, dry place free from direct sunlight.  
Store on a flat surface.  
Do not repeatedly install and remove toner bottles. This will result in toner  
leakage.  
Do not shake the removed toner bottle. Remaining toner might scatter.  
97  
   
Adding Paper, Toner and Staples  
Note  
You can make about 50 copies even after the D Add Toner indicator begins  
flashing, but replace toner soon to prevent poor copy quality.  
Replacing Toner  
This section describes how to replace the toner bottle.  
Removing toner  
Important  
Do not shake the removed toner bottle. The remaining toner might scatter.  
AZB019S  
7
Inserting toner  
BAK006S  
98  
       
Adding Toner  
Note  
Do not remove the black cap before shaking.  
Do not remove the inner cap.  
Sending Fax Messages When Toner Has Run Out  
When the machine has run out of toner, the indicator on the display lights. Note  
that even if there is no toner left, you can still send fax documents.  
Important  
Communication is not possible if the number of communications executed af-  
ter the toner has run out plus the number of communications not listed in the  
journal exceeds 200.  
A Make sure that the machine is in facsimile mode.  
If the fax screen does not appear, press the {Facsimile} key.  
B Press [Exit], and then perform transmission operation.  
The error message disappears.  
Note  
The communication results report cannot be printed.  
7
Waste Toner  
Waste toner cannot be re-used.  
Take the bottle of waste toner to your sales representative or service representa-  
tive for recycling. If you dispose of it on your own, treat it as general plastic  
waste.  
99  
       
Adding Paper, Toner and Staples  
Adding Staples  
This section explains what to do when staples need replacing.  
R CAUTION:  
Keep your hands clear of the booklet finisher tray when pulling out or push-  
ing in the finisher's staple unit. You can trap your fingers if you do not.  
Important  
Stapling failures or jams may occur if you use a staple cartridge other than the  
recommended type.  
Finisher  
The following procedure explains how to add staples to the finisher.  
7
BAK004S  
Note  
If you cannot pull out the upper unit, there are staples remaining inside the  
cartridge. Use all the staples, do not add more.  
100  
       
Replacing the Transmission Stamp Cartridge  
Replacing the Transmission Stamp  
Cartridge  
If the transmission stamp becomes faint, replace the cartridge.  
Important  
This stamp cartridge is used for facsimile and scanner functions.  
Use the cartridge specified for this machine.  
Do not add ink to the cartridge by yourself. Neglecting this can cause ink  
leakage.  
Be sure not to dirty your fingers with ink from the cartridge.  
A Open the ARDF.  
7
AMH006S  
B Open the stamp cover.  
AMH010S  
C Pull out the old stamp cartridge.  
ZEXH080J  
101  
   
Adding Paper, Toner and Staples  
D Insert the new stamp cartridge.  
Insert the cartridge until the metal parts are no longer visible.  
AMI002S  
E Close the stamp cover.  
Hold down the centre part of the cover to make sure that it is closed completely.  
7
ZEXH100J  
F Lower the ARDF.  
102  
8. Clearing Misfeeds  
This chapter describes what to do when paper or originals misfeed (become  
jammed inside the machine).  
Removing Jammed Paper  
R CAUTION:  
The inside of the machine could be very hot. Do not touch any parts other  
than specified in this document when removing misfed paper. Otherwise, it  
may cause burn injury.  
R CAUTION:  
The fusing section of this machine might be very hot. Caution should be tak-  
en when removing misfed paper.  
Important  
When clearing misfeeds, do not turn off the operation switch. If you do, your  
copy settings are cleared.  
To prevent misfeeds, do not leave any torn scraps of paper inside the machine.  
If paper misfeeds occur frequently, contact your service representative.  
Note  
More than one misfeed area may be indicated. If this is the case, check every  
indicated area. Refer to the following charts: A, B, C, D, P, R, Y, and Z.  
You can find stickers explaining how to remove misfed paper inside the right  
cover and on the top of the ARDF cover.  
When the machine instructs you to reset originals, reset them in the feeding  
position. The display will show you the number of originals to return.  
103  
     
Clearing Misfeeds  
When A Is Displayed  
BAK008S  
When B Is Displayed  
8
ASB006S  
When C Is Displayed  
BAK007S  
104  
           
Removing Jammed Paper  
When P Is Displayed  
ASB008S  
When Y Is Displayed  
8
ASB010S  
105  
       
Clearing Misfeeds  
When Z Is Displayed  
AYP015S  
When R Is Displayed (When Finisher Is Installed)  
8
BAK002S  
106  
       
Removing Jammed Paper  
When D Is Displayed (When Bridge Unit Is Installed)  
A Open the bridge unit covers.  
BAK011S  
B Remove the misfed paper.  
BAK012S  
8
107  
   
Clearing Misfeeds  
Removing Jammed Staples  
This section explains how to remove jammed staples.  
Important  
Curled paper may cause staples to jam. To avoid this, turn copy paper over  
in the tray.  
When the finisher is installed, after removing jammed staples, staples will not  
be ejected the first few times you try to use the stapler.  
Reference  
“Specifications for Options”, About This Machine  
Finisher  
The following procedure explains how to remove jammed staples from the finisher.  
8
BAK005S  
108  
       
9. Remarks  
This chapter describes how to maintain and operate the machine.  
Where to Put Your Machine  
This section provides precautions for installation, movement and disposal.  
Machine Environment  
Choose your machine's location carefully.  
Environmental conditions greatly affect its performance.  
Optimum environmental conditions  
The following describes precautions when locating the machine.  
R CAUTION:  
Keep the machine away from humidity and dust. Otherwise a fire or an elec-  
tric shock might occur.  
Do not place the machine on an unstable or tilted surface. If it topples over,  
an injury might occur.  
R CAUTION:  
After you move the machine, use the caster fixture to fix it in place. Other-  
wise the machine might move or come down to cause an injury.  
R CAUTION:  
Make sure the room where you are using the machine is well ventilated and  
spacious. Good ventilation is especially important when the machine is used  
heavily.  
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)  
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)  
• Ventilation: 3 times/hr/person or more  
• A strong and level base.  
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left  
to right.  
109  
       
Remarks  
Environments to avoid  
• Locations exposed to direct sunlight or other sources of strong light (more  
than 1,500 lux).  
Locations directly exposed to cool air from an air conditioner or heated air from a heat-  
er. (Sudden temperature changes can cause condensation to form inside the machine.)  
• Locations close to machines generating ammonia, such as a diazo copy machine.  
• Places where the machine will be subject to frequent strong vibration.  
• Dusty areas.  
• Areas with corrosive gases.  
Moving  
The following describes precautions when moving the machine.  
R CAUTION:  
Before moving the machine, be sure to pull all four handles fully out. If not,  
an injury might occur. After moving the machine, return the four handles to  
their original positions.  
R CAUTION:  
Before moving the machine, be sure to disconnect all external connections,  
especially the power cord from the wall outlet. Damaged power cords are a  
fire and electric shock hazard.  
R CAUTION:  
If you have to move the machine when the optional paper tray unit is at-  
tached, do not push on the main unit's top section. Doing so can cause the  
optional paper tray unit to detach, possibly resulting in injury.  
9
R CAUTION:  
Unplug the power cord from the wall outlet before you move the machine.  
While moving the machine, you should take care that the power cord will not  
be damaged under the machine.  
Important  
Be careful when moving the machine. Take the following precautions:  
• Turn off the main power. See “Turning Off the Main Power / In the Event  
of Power Failure” or “Turning Off the Main Power”, About This Machine.  
• Unplug the power cord from the wall outlet. When you pull out the plug  
from the socket, grip the plug to avoid damaging the cord, thereby reduc-  
ing the risk of fire or electric shock.  
• Close all covers and trays, including the front cover and bypass tray.  
Do not take off the holding stand.  
Protect the machine from strong shocks. Impact can damage the memory.  
110  
     
Where to Put Your Machine  
Reference  
p.37 “Turning Off the Main Power / In the Event of Power Failure”  
“Turning Off the Main Power”, About This Machine  
Power Connection  
The following describes power supply.  
R WARNING:  
Connect the machine only to the power source described on the inside  
front cover of this manual. Connect the power cord directly into a wall  
outlet and do not use an extension cord.  
Do not damage, break or make any modifications to the power cord.  
Do not place heavy objects on it. Do not pull it hard nor bend it more  
than necessary. These actions could cause an electric shock or fire.  
R CAUTION:  
Unplug the power cord from the wall outlet before you move the machine.  
While moving the machine, you should take care that the power cord will not  
be damaged under the machine.  
R CAUTION:  
If the power cord is damaged (exposure of the core, disconnection, etc.),  
contact your service representative to change a new one. Operating the ma-  
chine with a damaged power cord may cause an electric shock or fire.  
R CAUTION:  
When you disconnect the power plug from the wall outlet, always pull the  
plug (not the cable).  
9
R CAUTION:  
To disconnect the power cord, pull it out by plug. Do not drag the cord itself.  
Doing so may result in damage to the cord, leading to fire or electric shock.  
• When the main power switch is in the stand-by position, the optional anti-  
condensation heaters are on. In case of emergency, unplug the machine's  
power cord.  
• When you unplug the power cord, the optional anti-condensation heaters  
turn off.  
• Make sure the plug is inserted firmly in the wall outlet.  
• Voltage must not fluctuate by more than 10%.  
• The wall outlet shall be installed near the machine and shall be easily accessible.  
111  
   
Remarks  
Access to the Machine  
Place the machine near the power source, providing the clearance areas shown.  
1. Rear: 5 cm (2") or more  
3. Front: 75 cm (29.6") or more  
2. Right: 25 cm (10") or more  
4. Left: 15 cm (6") or more  
Note  
For the required space when options are installed, contact your service representative.  
When Not Used for a Long Time  
R CAUTION:  
For safety reason, unplug the power cord from the wall outlet if the machine  
will not be used for an extended period of time such as holidays.  
Note the following:  
• If the machine has not been used recently, it requires time to initialize so can-  
not start printing immediately. Leave the machine switched on and wait  
about ten minutes.  
9
112  
   
Maintaining Your Machine  
Maintaining Your Machine  
If the exposure glass, exposure glass cover, or ARDF belt is dirty, copy clarity  
may be reduced. Clean these parts if they are dirty.  
R CAUTION:  
Fire and breakdown can result from heavy accumulation of dust inside this  
machine. Consult your service representative for details about and charges  
for cleaning the machine’s interior.  
Important  
Do not use chemical cleaners or organic solvents, such as thinner or benzene.  
If such substances get inside the machine or melt plastic parts, a failure might  
occur.  
Do not clean parts other than those explicitly specified in this manual. Other  
parts should only be cleaned by your service representative.  
Cleaning the machine  
Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth  
to remove the water.  
Cleaning the Exposure Glass  
This section describes how to clean the exposure glass and scanning glass.  
9
Clean 1 and 2.  
113  
     
Remarks  
Cleaning the Exposure Glass Cover  
This section describes how to clean the exposure glass cover.  
BAK003S  
Clean 1.  
Cleaning the ARDF  
This section describes how to clean the ARDF.  
9
AMH012S  
Clean 1 and 2.  
114  
   
INDEX  
A
Adding staples, 100  
Adding toner, 97  
Add Toner indicator, 3  
Adjusting the display's contrast, 6  
Alert messages, 43, 72  
ARDF, 1  
Image is dirty, 49, 77  
Indicators, 3  
Inserting toner, 98  
L
Letterhead paper, 89  
Limit mark, 93  
Loaded paper orientation, 89  
Loading paper, 87  
Loading paper into the paper trays, 88  
Load Paper indicator, 3  
Lock button, 93  
ARDF belt is dirty, 113  
Authentication failure, 6  
B
Basic, 17  
Bridge Unit, 1  
C
Changing the paper size, 92  
Changing the paper size in the paper tray, 93  
Cleaning the machine, 113  
Combination chart, 9  
Main power switch, 37  
Meaning of beep patterns, 4  
Memory is full, 19, 35  
Multi-accessing, 9  
Combine, 17  
Copies appear dirty, 14  
Copies are too light, 14  
Network cannot be browsed, 58  
Network Delivery, 58  
Network Delivery function cannot be used, 58  
No scan image, 57, 82  
D
DDST unit, 69  
Display is off, 6  
Duplex, 17  
Operation switch indicator, 6, 37  
Optimum environmental conditions, 109  
Orientation-fixed paper, 89  
E
Edit, 17  
End fence, 93  
Original orientation, 89  
Environments to avoid, 110  
Error indicator, 3  
Error log, 45, 74  
Error Mail Notification, 38  
Error Report (E-Mail), 38  
Exposure glass cover is dirty, 113  
Exposure glass is dirty, 113  
F
Fax error report, 36  
Finisher, 1, 100, 108  
Function status indicator, 5  
115  
 
P
Panel tone, 4  
Toner, 98, 99  
Transmission, 31  
Transmission/Reception, 31  
TWAIN, 65, 83  
Paper is not fed from selected tray, 49, 77  
Parts of image not copied, 14  
Password not correct, 6  
Power connection, 111  
Two-sided paper, 89  
Power Failure Report, 37  
Power supply, 111  
Precautions when locating the machine, 109  
Precautions when moving the machine, 110  
Printed image is different from  
computer display, 49, 77  
User code entry, 6  
Printed image is faded, 49, 77  
Printed image is in wrong orientation, 49, 77  
Printer driver installation, 39, 69  
Printing, 31  
Printing does not start, 46, 75  
Print port settings, 46, 75  
Volume adjustment, 21  
W
When A is displayed, 104  
When a message is displayed  
on the client computer, 83  
When B is displayed, 104  
When certain settings are required  
on the printer driver, 49, 77  
When C is displayed, 104  
R
RDS (Remote Diagnostic System), 37  
Reception, 31  
Release button, 93  
Removing jammed paper, 103  
Removing jammed staples, 108  
Removing toner, 98  
When D is displayed  
(when bridge unit is installed), 107  
When paper is not fed properly, 49, 77  
When P is displayed, 105  
When R is lit (when finisher is installed), 106  
When Y is displayed, 105  
When you cannot print clearly, 49, 77  
When Z is displayed, 106  
Replacing toner, 98  
Reverse side of original is copied, 6, 14  
S
Scanned image contains white spaces, 57, 82  
Scanned image is dirty, 57, 82  
Scanned image is distorted, 57, 82  
Scanned image is out of position, 57, 82  
Scanned image is upside down, 57, 82  
Scanner Properties dialog box not displayed, 58  
Selecting the paper size with user tools, 95  
Server-Generated Error E-mail, 38  
Shadow appears on copies, 14  
Side fences, 93  
Stamp cartridge replacement, 101  
Status messages, 42, 71  
116  
AE  
AE  
D010-7626A  
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:  
a means POWER ON.  
b means POWER OFF.  
c means STAND BY.  
Trademarks  
Microsoft®, Windows®, Windows Server®, and Windows VistaTM are either registered trademarks or  
trademarks of Microsoft Corporation in the United States and/or other countries.  
TrueType is a trademark of Apple Inc., registered in the U.S. and other countries.  
Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are either registered trademarks or trade-  
marks of Adobe Systems Incorporated in the United States and/or other countries.  
PCL® is a registered trademark of Hewlett-Packard Company.  
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks  
by Ricoh Company, Ltd. is under license.  
Other product names used herein are for identification purposes only and might be trademarks of their  
respective companies. We disclaim any and all rights to those marks.  
The proper names of the Windows operating systems are as follows:  
The product name of Windows 95 is Microsoft® Windows® 95  
The product name of Windows 98 is Microsoft® Windows® 98  
The product name of Windows Me is Microsoft® Windows® Millennium Edition (Windows Me)  
The product names of Windows 2000 are as follows:  
Microsoft® Windows® 2000 Professional  
Microsoft® Windows® 2000 Server  
Microsoft® Windows® 2000 Advanced Server  
The product names of Windows XP are as follows:  
Microsoft® Windows® XP Professional  
Microsoft® Windows® XP Home Edition  
Microsoft® Windows® XP Media Center Edition  
Microsoft® Windows® XP Tablet PC Edition  
The product names of Windows Vista are as follows:  
Microsoft® Windows VistaTM Ultimate  
Microsoft® Windows VistaTM Enterprise  
Microsoft® Windows VistaTM Business  
Microsoft® Windows VistaTM Home Premium  
Microsoft® Windows VistaTM Home Basic  
The product names of Windows Server 2003 are as follows:  
Microsoft® Windows Server® 2003 Standard Edition  
Microsoft® Windows Server® 2003 Enterprise Edition  
Microsoft® Windows Server® 2003 Web Edition  
Microsoft® Windows Server® 2003 Datacenter Edition  
Copyright © 2007  
Type for MP 2500/Aficio MP 2500/IS 2325  
AE AE D010-7626A  

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