CopyCentre®
C20
WorkCentre®
M20/M20i
copy
print
scan
fax
email
Evaluator
Guide
CopyCentre® C20
WorkCentre® M20
WorkCentre® M20i
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ABOUT THIS GUIDE
This guide will introduce you to the CopyCentre C20 digital copier, WorkCentre M20
and WorkCentre M20i copier-printers and aid you in your evaluation process.
CONTENTS
Section 1 – Product Overview
Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configurations/Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Section 2 – – Evaluating Desktop Multifunction devices
Suggests specific features to look for in a product of this class,
how to evaluate those features, and how the Xerox WorkCentre M20
family of products measures up.
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Smart Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Section 3 – Configurations, Specifications, Options and Supplies
Competitive Comparisons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Configuration Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Total Satisfaction Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Additional Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
This guide was printed entirely on a Xerox Phaser Color Laser Printer.
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SECTION 1
Product Overview
PRODUCT OVERVIEW
The CopyCentre C20 digital copier, WorkCentre M20
and WorkCentre M20i copier-printers are cost effective
monochrome desktop multifunction systems. They
have been designed to meet the small office and work-
group office requirements for copying, printing,
faxing, scanning, and email.
The CopyCentre C20/WorkCentre M20/WorkCentre
M20i advances this segment of the market to the next
level by offering a letter/legal device with exceptional
features and functionality.
The CopyCentre C20/WorkCentre M20/WorkCentre M20i provides:
Extremely Simple operation
• Intelligent design – intuitive user interface and simple print drivers
• Easy-to-use features – Copy/Print/Fax/Scan/Email
• Remote device management from the desktop
Extra Smart features
• Embedded Network Interface Card – provides for a smart network connection
• Automatically Feeds from multiple trays
• Automatic scan once/print many with collated sets
• Powerful security features including Secure Fax, Secure Printing capabilities
and Network Authentication
• Push-Button Simple Scan-to-Email from address lists with LDAP capability
Excellent Performance
• Fast desktop speed at 22 pages per minute (Letter), 21 pages per minute (A4)
• Automatic two-sided printing in both Copy & Print Modes
• Fast color faxing at 33.6Kbps with state of the art compression technology (JBIG)
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Configurations and Options
There are three standard configurations
WorkCentre M20
WorkCentre M20i
CopyCentre C20
Copy/Print/Scan
Copy/Print/Scan/Fax/Email
Standard Configuration Includes:
• 22 ppm Letter / 21 ppm A4
• First Copy Out Time < 8 sec.
• First Print Out Time < 9 sec.
• One 550-sheet paper tray
• One 100-sheet bypass tray
• 250-sheet output tray
Copy Only
Standard Configuration Includes:
• 22 ppm Letter / 21 ppm A4
• First Copy Out Time < 8 sec.
• First Print Out Time < 9 sec.
• One 550-sheet paper tray
• One 100-sheet bypass tray
• 250-sheet output tray
Standard Configuration Includes:
• 22 ppm Letter / 21 ppm A4
• First Copy Out Time < 8 sec.
• One 550-sheet paper tray
• One 100-sheet bypass tray
• 250-sheet output tray
• 50-sheet DADF is standard
• 50-sheet DADF is standard
• Direct connect printing (PCL 6 Driver)
• Direct connect scanning (TWAIN
Driver)
• Scansoft PaperPort SE v9.0 and
OmniPage SE v2.0 software
(1 user license)
• 50-sheet DADF is standard
• Direct connect printing (PCL 6 Driver)
• Integrated network connectivity –
10Base T connectivity port embedded
in machine
Optional Accessories include:
• 2nd Paper Tray – 550 sheets
• Foreign Device Interface Kit
to provide connectivity to
external third party control
devices (e.g. vend stations,
and accounting terminals)
• Postscript 3 standard
• Integrated Ethernet network interface;
Postscript 3 driver; and Solutions CD
(web management tools)
• Cabinet Stand
Optional Accessories include:
• CentreWare device management
capability including CentreWare Web,
CentreWare Internet Services,
CentreWare DP, Novell NDPS,
and HP HPOpenview
• Fax-33.6Kbps modem with JBIG*
compression on the M20i
• Network Accessory Kit: Provides
Ethernet network interface card,
Adds Postscript 3 printing support,
32MB memory for e-mail support,
E-mail keyboard, Documentation,
Software CD and Solutions CD
(web management tools)
• 2nd Paper Tray – 550 sheets
• Secure Print and Network
• Superior fax features including mail-
boxes, forwarding features to an email
address or another fax number
• Scan-to-email with LDAP**
capabilities
• Direct connect scanning
(TWAIN Driver)
• Scansoft PaperPort SE v9.0 and
OmniPage SE v2.0 software
(1 user license)
Authentication Kit: adds 96 MB
memory, secure print drivers,
applicable software and documentation
(requires Network Accessory kit)
• Foreign Device Interface Kit to provide
connectivity to external third party
control devices (e.g. vend stations,
and accounting terminals)
• Cabinet Stand
Optional Accessories include:
• 2nd Paper Tray – 550 sheets
• Secure Print and Network
Exceptional features available for the first time at this price:
• Increased Speed - 22ppm (letter), 21 ppm (A4)
• Full Duplex - two-sided input & output capability (Copy and Print) standard
Authentication Kit: adds 96 MB
memory, secure print drivers,
applicable software and documentation
• Foreign Device Interface Kit to provide
connectivity to external third party
control devices (e.g. vend stations,
and accounting terminals)
*JBIG = “Joint Bi-level Image experts Group” is a new compression standard which provides an improvement of 20 to 80% over
previous compression techniques.
**LDAP = “Lightweight Directory Application Protocol” applies to company/corporate internal email address lists. It is a standard
protocol utilized within most company /corporate email servers. LDAP provides for searching of company/corporate network
email address information from mail servers to make it easier to find email addresses from corporate address books without
requiring end users to have to enter “full” addresses via keyboard entry.
• Cabinet Stand
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SECTION 2
Evaluating Desktop Multifunction devices
EVALUATION CRITERIA
As the company that invented laser printing, Ethernet networking, and the first digital MFP, Xerox
has invested years of research and development in designing the most productive office devices in
the industry. This experience has positioned Xerox as the recognized leader in office MFP design
and performance. Based on our in-depth understanding of customer needs in the office, Xerox rec-
ommends the following criteria be considered in the evaluation process of a shared desktop MFP:
• How easy is it to use?
Some MFPs can be confusing with an inconsistent interface between functions.
• Was it designed with your needs in mind?
• Can the performance match your needs?
Most MFPs look the same from the outside. And from a quick look at specifications on speeds,
feeds, and print resolution, you might incorrectly conclude that most MFPs are basically equal.
This section of the Evaluator Guide will suggest ways you can thoroughly evaluate them, and
show how the Xerox CopyCentre C20 and WorkCentre M20/M20i models can meet your needs.
EVALUATE
EVALUATE EASE OF USE
Consider such things as walk-up convenience. Is the device sized to be conveniently located for the
entire workgroup? Is the user interface simple to understand and consistent from one major feature to
the next? Are the drivers easy to install and intuitive to use? Can features be used at the same time
or are users forced to wait for the device to be “free”? Can you monitor the device functions from
your desktop? Are the scanning and faxing features powerful enough for your busy workgroup?
ADVANTAGE
XEROX
HOW THE XEROX COPYCENTRE C20/WORKCENTRE M20/M20i
EXCEEDS THE EASE OF USE REQUIREMENT
The front panel is not cluttered with lots of buttons, just the ones you need. Select the desired
function and the intuitive user interface provides the advanced feature options for that function.
An alpha-numeric keypad is provided for fast and easy email addressing. There is even a “.com/
.net / .org” button to save time and reduce keystrokes.
Intuitive operation doesn’t stop at the front panel. Print driver options are clearly laid out and
simple to select.
M20i front panel
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The copy/print models, M20/M20i, are very easy to manage and fit within the IT infrastructure.
They include an embedded network interface connection (optional on M20), plus a robust suite of
tools to manage the device remotely over the network.
The ControlCentre tool is available for USB direct connected configurations and provides access
to the device through a PC interface to manage paper trays, obtain meter information, setup fax
capabilities, and upgrade firmware.
CentreWare® Internet Services is the machine's embedded web server and can be viewed on any PC
with a web browser which is on the same TCP/IP network as the machine. It allows administrators to
change machine settings and view printer status including paper tray settings, and consumables such
as toner and drum cartridge.
CentreWare® Web installs, configures, manages, monitors and reports on networked printers regard-
less of the manufacturer. It detects machines over the network that support the SNMP protocol and
provides printer management via a web browser.
Network Authentication to control access to network features. Leveraging SMB or Kerberos to
maximize IT efficiency.
Other device management tools available include support for Novell's NDPS or Distributed Print
Services and HP's OpenView.
EVALUATE
EVALUATE SMART DESIGN
Are you looking at a fully integrated device where all the functions work together to create more
value than the sum of their parts? Or is it simply multiple products sharing a common platform?
Do the network features give you full access to the power of your network? Does the device include
additional software to take full advantage of your digital documents?
ADVANTAGE
XEROX
HOW THE XEROX COPYCENTRE C20/WORKCENTRE M20/M20i
EXCEEDS THE SMART DESIGN REQUIREMENT
• Intelligent design and a thoughtful feature set reduce the amount of time and attention required
for basic office tasks. The digital design will scan once/print many, enabling easy document
collation all in one step.
• Multiple paper trays provide maximum flexibility for individual tasks and for multiple users –
all with minimum user intervention. And with easy to adjust tray sizes and auto tray selection,
you’ll print on the right media every time.
• Internet connectivity provides printing capability from your network or anywhere in the world.
Scan to email is a powerful yet simple feature that is as easy as faxing, yet avoids the phone
charges. Scanned documents are sent quickly and easily over the network to any email addresses
you choose.
• The M20i also offers a scan-to-self feature, which can automatically send a copy of the scanned
file to the sender.
• OmniPage SE v2.0 software converts paper and .pdf files into editable electronic documents.
PaperPort SE v9.0 allows you to automatically create .pdf, .TIFF, or .JPG (color) files from
scanned documents. Both software tools eliminate numerous steps for organizing, sharing,
and storing documents.
• Secure Fax is a feature that protects documents containing sensitive information.
Authorized recipients simply enter a secure password to print the transmitted document.
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EVALUATE
EVALUATE PERFORMANCE
Consider print speed. Is the raw print speed sufficient to keep up with your busy workgroup?
Match that with the first-print-out-time and you’ll have an indication of real throughput, especially
on average office print jobs, which are just 3 to 5 pages in length. Speaking of speed, compare fax
transmission speed to determine which is the real office workhorse. Is two-sided printing (duplexing)
standard, or even an option? Is the input for optional media sized for real world sized jobs or do you
need to feed media a single piece at a time? Is the total input capacity adequate for your workgroup
needs? Is automatic electronic collation available to save you valuable time?
ADVANTAGE
XEROX
HOW THE XEROX COPYCENTRE C20/WORKCENTRE M20/M20i
EXCEEDS THE PERFORMANCE REQUIREMENT
• At 22 ppm (letter), 21 ppm (A4),
the C20/M20/M20i speeds all tasks
to completion.
• The ultra-fast 33.6Kbps fax transmission
speed combined with 16MB of fax memory
provide exceptional fax performance.
• Automatic two-sided printing and copying
saves paper and produces more professional
looking documents.
• The 100-sheet bypass tray for envelopes,
transparencies or special media means
even special jobs are completed swiftly.
• An optional second paper tray boosts
the total paper capacity to 1200-sheets.
• Automatic electronic collation saves time
by eliminating manual sorting.
• And in Dual mode you’re able to fax
and copy or print at the same time.
• ID Card Copy allows both sides of an
identification document such as a driver's
license or insurance card to be copied to
a single side of the copy.
• Several other time saving features include:
n-up printing, cover pages, transparency
interleaf, booklet printing and book copy.
• Optional Secure Print to control document
level access
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SECTION 3
Configurations, Specifications,
Options and Supplies
COMPETITIVE COMPARISON
XEROX M20i
$1,999
Legal
22 ppm
22 ppm
8 seconds
50-sheet DADF
Yes
HP LASERJET 4101
$2,499
Letter
LEXMARK x422
$1,479
Legal
22 ppm
16 ppm
<10 seconds
50-sheet
no, print only
Yes
Street Price
Platen Size
Print/Copy Speed
Mono Scan Speed
FCOT
ADF
Full Duplex
NW Scan to PC
25 ppm
25 Ltr/24 A4
12 seconds
30-sheet
No, print only
Yes
No
Scan to Email
– Ad Hoc
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
– LDAP
– Authentication
Fax Type
PDLs
Print Resolution
Color scan capable
Scanning software
33.6/JBIG
PCL 6, PS3
1200 x 1200 (int)
up to 4800 dpi
Omnipage SE v2.0
PaperPort SE v9.0
14.4/MR
33.6/No JBIG
PCL 6, PS3
1200 x 1200
600 x 600
No
Yes
PCL6 PS3
1200 x 1200
600 x 600
No
No
Document feeder
50-sheet
fully automatic
including duplexing
30-sheet
manual duplex
50-sheet
manual duplex
Foreign Device
Yes
No
No
No
No
Interface Auditron
Secure Fax
Yes
Device Management Tools
CentreWare (CW)
Internet Services (IS)
CW Web
HP JetAdmin
HP OpenView
Web browser access to
embedded web server
CW DP
Novell NDPS
HP OpenView
ControlCentre 5.0
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CONFIGURATION SUMMARY
There are three configuration offerings: CopyCentre C20 is a digital copier model. WorkCentre M20 is a digital copier/printer
model and the WorkCentre M20i is a full multifunction product with copy/print/fax/scan/email capabilities
FEATURE
COPYCENTRE C20
WORKCENTRE M20
WORKCENTRE M20i
COPYING
Copy speed
22 ppm letter/21 ppm A4
< 8 seconds
600 x 600 dpi
22 ppm letter/21 ppm A4
< 8 seconds
600 x 600 dpi
22 ppm letter/21 ppm A4
< 8 seconds
600 x 600 dpi
First copy out time
Resolution
Two-sided copy
Digital Automatic Document
Feeder (DADF) (1-2, 2-2, 2-1)
Digital Automatic Document
Feeder (DADF) (1-2, 2-2, 2-1)
Digital Automatic Document
Feeder (DADF) (1-2, 2-2, 2-1)
Reduce/Enlarge
Productivity
Platen or DADF 25-400%
in 1% increments
Scan Once Print Many,
Electronic Pre-Collation
Platen or DADF 25-400%
in 1% increments
Scan Once Print Many,
Electronic Pre-Collation
Platen or DADF 25-400%
in 1% increments
Scan Once Print Many,
Electronic Pre-Collation
Multiple copies
Paper handling
Up to 999 copies of
multi-page originals
Up to 999 copies of
multi-page originals
Up to 999 copies of
multi-page originals
Standard: one 550-sheet tray,
one 100-sheet bypass tray,
250-sheet output tray.
Standard: one 550-sheet tray,
one 100-sheet bypass tray,
250-sheet output tray.
Standard: one 550-sheet tray,
one 100-sheet bypass tray,
250-sheet output tray.
Optional: 2nd 550-sheet tray
Optional: 2nd 550-sheet tray
Optional: 2nd 550-sheet tray
PRINTING
Print Speed
22 ppm letter/21 ppm A4
< 9 seconds
600 x 600 dpi, 1200 x 1200 dpi
(interpolated)
22 ppm letter/21 ppm A4
< 9 seconds
600 x 600 dpi, 1200 x 1200 dpi
(interpolated)
First print out time
Resolution
Two-sided printing (duplex)
Secure Print*
Standard
Optional
Standard
Optional
Page Description Language (PDL)
Standard: PCL6
Optional: PostScript 3 included
with the Network Accessory Kit
Standard: PCL6
and PostScript 3
Print Drivers
Interfaces
Windows 98/NT4.0/2000/ME/XP,
Mac OS 10.0
Standard: USB 2.0
Optional: 10/100BaseT Ethernet
included with the Network
Accessory kit
Windows 98/NT4.0/2000/ME/XP,
Mac OS 10.0
Standard: USB 2.0
10/100BaseT Ethernet
SCAN
Compatibility
TWAIN standard
TWAIN standard
Technology
Direct Connect to PC (USB);
Parallel Port IEEE 1284
Direct Connect to PC (USB);
Parallel Port IEEE 1284
Scan Resolution:
Optical resolution:
Interpolated resolution:
Pre-scan
600 x 0600 dpi
4800 dpi
yes, 75 dpi
600 x 0600 dpi
4800 dpi
yes, 75 dpi
Depth:
Monochrome:
Grayscale:
Color:
1 bit
1 bit
20 bit
20 bit
60 bit
60 bit
Scan Driver:
Bundled OCR Software:
TWAIN standard
PaperPort SE v9.0 and
OmniPage SE v2.0
TWAIN standard
PaperPort SE v9.0 and
OmniPage SE v2.0
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CONFIGURATION SUMMARY (continued)
FEATURE
COPYCENTRE C20
WORKCENTRE M20
WORKCENTRE M20i
FAX
Transmission Speed
3 seconds per page
Half Duplex
33.6 Kbps
Communication Mode
Modem speed
Data compression
JBIG, MMR/MR/MH
(JPEG for color fax transmission)
Resolution
Fax Memory
Secure Fax
Special Features
Dialing
Pre-sets up to 400 x 400
16 MB
Receive Mode; Mailbox
Delay, Batch, Toll Save
Speed Dials up to 200
Group Dials up to 199
Halftones
Color Fax Tx/Rec
Battery Backup
256 levels
Yes/No
Up to 100 hours when
fully charged
EMAIL
Scan to SMTP addresses
Local user access
and authentication
Device network access
and authentication
Included with the optional
Network Accessory Kit
Standard On The M20i
Guest mode access available
Network address list
search via LDAP
NETWORK AUTHENTICATION*
(SMB or Kerberos)
Included with optional Secure Print and Network Authentication Kit
*optional Network Accessory kit required
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PRODUCT SPECIFICATIONS
COPYING
FAX
Transmission Speed:
Communication Mode: Half Duplex
Speed:
22 copies per min. (letter)
3 seconds per page
21 copies per min. (A4)
Resolution:
600 x 600 dpi
Modem Speed:
33.6 Kbps
First Copy Out:
Full Duplex:
< 8 seconds
Data Compression:
JBIG, MMR/MR/MH
Yes (1-2, 2-2, 2-1)
(JPEG for color fax transmission)
pre-sets up to 400 x 400 dpi
16 MB
Reduce/Enlarge:
Platen: 25-400% in 1% increments
DADF: 25-100% in 1% increments
Scan Once Print Many,
Resolution:
Fax Memory:
Secure Fax:
Special Features:
Dialing:
Productivity:
Receive Mode; Mailbox
Delay, Batch, Polling, Toll Save
Speed Dials Up to 200 locations
Group Dials Up to 199 supported
256 levels
Electronic Pre-Collation standard
Up to 999 copies of multiple page originals
Multiple Copies:
Halftones:
PRINTING
Color Fax Tx/Rec:
Battery Backup:
Yes/No
Technology:
Speed:
Laser Monochrome
Up to 100 hours when fully charged
22ppm (Letter), 21 ppm (A4)
< 9 seconds
First Print Out Time:
Resolution:
600 x 600 true dpi
MEDIA HANDLING
1200 x 1200 dpi (interpolated)
Yes
Input Paper Capacity:
Standard Tray: 550 sheets
2-Sided:
Optional second tray (550 sheets)
Bypass Tray: 100 sheets
Secure Print:
Page Description
Language (PDL):
Print Drivers:
Optional
PCL6 Standard; PostScript 3
(Network Configurations)
Windows 98/NT4.0/2000/ME/XP,
MAC OS 10.0
Automatic Tray Switching Capability
Minimum: 5" x 7"/127 x 176 mm
Maximum: 8.5" x 14 "/216 x 356 mm
Standard Tray: 16-24 lbs/60-90 gsm
Bypass Tray: 16-43 lbs/60-163 gsm
Document Handler: 50 Sheets
Paper Size:
Paper Weight:
Interfaces:
USB v2.0 Standard on M20 and M20i
(USB cable included); 10/100baseT
Ethernet Standard on M20i, Optional on M20
Output Tray Capacity: 250 Sheets
Paper, envelopes, labels, transparencies
Media Types:
SCAN
Compatibility:
Technology:
TWAIN standard
EMAIL OPTION
Direct Connect to PC (USB);
Parallel Port IEEE1284
Optical Resolution: 600 x 600 dpi
Interpolated Resolution: 4800 dpi
Pre-scan: Yes, 75 dpi
Monochrome: 1 bit
• Scan to SMTP addresses
• Local user access and authentication
• Network access and authentication
• Guest mode access is available
Scan Resolution:
Depth:
• Network address list search via LDAP
Grayscale: 20 bit
Color: 60 bit
ACCESSORIES
Scan Driver: TWAIN Standard
• Network Accessory Kit (M20)
• Second Paper Tray
• Cabinet Stand
Bundled OCR Software: PaperPort SE v9.0,
OmniPage SE v2.0
• Foreign Device Interface
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DEVICE INFORMATION
SUPPLIES
Device Memory:
Approximate Yield:
C20
32 MB
32 MB
64 MB
160 MB
• This product ships with a toner capacity of approximately
4,000 pages based on 5% Area Coverage
• Replacement cartridge capacity is approximately
8,000 pages based on 5% Area Coverage
• Drum Cartridge capacity is approximately 20,000
pages based on 5% Area Coverage
M20
M20 (with Network Accessory Kit)
M20
(with Network Authentification Kit and Secure Print)*
M20i
M20i
80 MB
176 MB
• Declared yield values in accordance with ISO 19752
(with Network Authentification Kit and Secure Print)
* Network Accessory Kit required
AGENCY APPROVALS
UL Safety; CSA Safety
Device Management:
• ControlCentre™ 5.0
• Centreware Internet Services
• Centreware Web
• Centreware DP
Maximum Duty Cycle: up to 20,000
TOTAL SATISFACTION SERVICES™
• Novell NDPS
• HP OpenView
US
Item #
Canada
Item #
Item Name
Description
1 Yr Service
Annual On-Site Service,
Applicable After 1st 90 Days
of Product Ownership
20SAP
20SAPC
PHYSICAL
Dimensions (WxDxH):
21.3" x 17.4" x 19.2" / 540 x 441 x 488 mm
21.3" x 17.4" x 24.4" / 540 x 441 x 619 mm
with 2nd Paper Tray
2 Addl Yr Svc Extended On-Site Service For 20S3P
Total Of 27 Months On-Site
20S3PC
Weight:
58 lb / 26 kg, 67 lb / 30 kg
with Second Paper Tray
Service When Combined
With Any 90 Day Warranty,
Applicable During 1st 90 Days
Of Product Ownership
ELECTRICAL
Power Switch:
Power:
yes
3 Addl Yr Svc Extended On-Site Service For 20S4P
Total Of 39 Months On-Site
20S4PC
110/220 VAC, 50/60 Hz
Average: 400 watts
Power Saver Mode: 35 watts
Power Consumption:
Service When Combined
With Any 90 Day Warranty,
Applicable During 1st 90 Days
Of Product Ownership
OPERATING ENVIRONMENT
Temperature:
Maximum Range 50° - 89.6°F/10° - 32°C
Recommended Range 60.8° - 86°F/16° - 30°C
Maximum Range 20 - 80%
Humidity:
Recommended Range 30 - 70%
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ADDITIONAL INFORMATION SOURCES
The Front Panel
The Front Panel offers tools and information pages to help with machine set-up, feature selections,
solve operational problems, media feed and supply issues.
The C20/M20/M20i Customer Documentation CD-ROM contains:
• MFP User’s Guide
• Fax User’s Guide
• Adobe® Acrobat® Reader 5.
• Print drivers
• TWAIN Scanning Driver
• Xerox ControlCentre® system setup and administration software
On the Web
• Product, supplies, and support information
• Downloading drivers
• Finding your local reseller
• On-line documentation
• Support and service information including the same troubleshooting knowledge
base used by Xerox Customer
• Support staff to provide the latest technical information on:
– Application issues
– Errors
– Print-quality issues
– Troubleshooting
12
EVALUATOR GUIDE FOR COPYCENTRE C20 / WORKCENTRE M20 / WORKCENTRE M20i
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CopyCentre®
C20
WorkCentre®
M20/M20i
Questions?
Comments?
Problems?
If you have any questions or issues with your evaluation
of this multifunction product, please contact your Xerox
sales representative or the Xerox Office Help Desk at:
U.S. AND CANADA 1-877-362-6567
Or visit us on the web at: www.xerox.com/office
© 2009 Xerox Corporation. All rights reserved. Xerox®, CopyCentre®, WorkCentre® and ControlCentre are trademarks of Xerox Corporation. HP LaserJet, HP JetAdmin, and HP Openview are trademarks of Hewlett-Packard Company. In support of Xerox’s environmental leadership
goals, these models may contain some recycled components that are reconditioned. Support Center Practices (SCP) Certification is a registered trademark of Service Strategies Corporation. OmniPage® and PaperPort® are registered trademarks of ScanSoft, Inc. Terra Choice
Environmental Services, Inc. of Canada has verified that these products conform to all applicable Environmental Choice EcoLogo requirements for minimized impact to the environment. Product appearance, build status and/or specifications are subject to change without notice.
7/09
W20EG-01UD
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