Xerox DocuPrint 100/115/135/180 EPS
operator
guide
701P24790
April, 2005
Download from Www.Somanuals.com. All Manuals Search And Download.
Table of contents
Laser safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Operation safety: U. S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Operation safety: Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Warning markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Electrical supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Operator accessible areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Before cleaning your product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Radio and telecommunications equipment directive
(Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
For further information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Functional overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Host connectivity options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Data formats supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Stock specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Stock sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Paper weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Special stocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
General paper characteristics to look for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Printing process and job flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Processor Feeder Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Sample tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Attention light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Purge tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Feeder trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Stacker bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Feeder/stacker modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Printer control console (not shown). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Printer options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Bypass transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Support and interface with feeders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
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7 by 10 inch enablement kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Paper paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Printer paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Bypass transport paper path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Controller overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Controller components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Sun workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
External components and options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Controller stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Online and offline interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Moving the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Tape drives overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Paper sizing and print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Long and short edge feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Paper width and throughput speed (LCDS printing only) . . . . . . . . . . . . . . . . . . . . . . 1-31
Paper size and pitch mode minimum and maximum . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Feed direction for standard paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Controlling the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Interrupting printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Resuming printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Powering on the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Powering off the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Powering off the printer immediately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Adjusting the registration transport roll levers for heavy paper . . . . . . . . . . . . . . . . . . . 2-2
Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Unloading a stacker bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Starting, stopping, and rebooting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Powering on the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Powering on the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Holding queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Releasing queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Rebooting the system (warm boot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Performing a deferred shutdown and reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Performing an immediate shutdown and reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Restarting the DocuSP software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Powering off the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Performing an emergency power off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Powering off the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Powering off the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Operating the 18/36 track tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Powering on the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Powering off the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Placing the tape drive online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Loading a tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Unloading a tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Guidelines for handling cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Setting file protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Printing the online Help documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
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Paper care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Storing paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Conditioning paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Using consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Adding fuser agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Replacing the dry ink waste container . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Replacing the dry ink cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Using the custom transfer assist blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Cleaning the system and its components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Cleaning the 18/36-track cartridge tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Cleaning the 26-track cartridge tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Cleaning the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Cleaning the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Cleaning the sensors and the reflecting surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Cleaning the Q850 sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Cleaning the Q1011 sensor and mirror. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Cleaning additional sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Cleaning the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Cleaning the exterior surfaces of the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Undeclared faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Problem classifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Troubleshooting client problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Solving FreeFlow Prepress problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Troubleshooting Graphical User Interface (GUI) problems . . . . . . . . . . . . . . . . . . . . . . 5-2
Troubleshooting print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Resolving font problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Troubleshooting job flow problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Troubleshooting job integrity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Troubleshooting PDL problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Isolating HP PCL file problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Isolating PostScript file problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Isolating TIFF file problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Isolating PDF file problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Troubleshooting process problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Troubleshooting productivity and performance problems . . . . . . . . . . . . . . . . . . . . . . . 5-9
Troubleshooting problems with saving jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Crash recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Streaming mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
UI recovery messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Recovery message examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Spooling mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Points to note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Clearing online print data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Online gateway faults/submitting a job from the host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Obtaining information about a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Data type on the Online Manager window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Streaming queue release setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Incorrect printer state on host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
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Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Aids to paper jam clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Clearing paper jams in all printer areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Checking job integrity following a paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Clearing paper jams in printer areas 2 through 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Clearing a paper jam in the bypass transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Clearing a misfeed (feeder tray fault) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Troubleshooting frequent misfeeds (processor feeder trays) . . . . . . . . . . . . . . . . . . . 5-33
Incorrect paper size message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Generating a test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Troubleshooting stacker problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Troubleshooting paper curl problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Checking paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Adjusting the decurler lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Troubleshooting the 36-track tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Performing basic recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Troubleshooting initial program load (IPL) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Solving other cartridge tape drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
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Safety
Laser safety
WARNING: Adjustments, use of controls, or performance of
procedures other than those specified herein may result in
hazardous light exposure.
The Xerox DocuPrint printers are certified to comply with the
performance standards of the U.S. Department of Health,
Education, and Welfare for Class 1 laser products. Class 1 laser
products do not emit hazardous radiation. The DocuPrint printers
do not emit hazardous radiation because the laser beam is
completely enclosed during all modes of customer operation.
The laser danger labels on the system are for Xerox service
representatives and are on or near panels or shields that must be
removed with a tool.
DO NOT REMOVE LABELED PANELS OR PANELS NEAR
LABELS. ONLY XEROX SERVICE REPRESENTATIVES HAVE
ACCESS TO THESE PANELS.
Ozone information: U. S. only
This product produces ozone during normal operation. The
amount of ozone produced depends on copy volume. Ozone is
heavier than air. The environmental parameters specified in the
Xerox installation instructions ensure that concentration levels are
within safe limits. If you need additional information concerning
ozone, call 1-800-828-6571 to request the Xerox publication
600P83222, OZONE.
Operation safety: U. S.
Your Xerox equipment and supplies have been designed and
tested to meet strict safety requirements. They have been
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Safety
approved by safety agencies, and they comply with environmental
standards. Please observe the following precautions to ensure
your continued safety.
WARNING: Improper connection of the equipment grounding
conductor may result in risk of electrical shock.
•
Always connect equipment to a properly grounded electrical
outlet. If in doubt, have the outlet checked by a qualified
electrician.
•
•
•
Never use a ground adapter plug to connect equipment to an
electrical outlet that lacks a ground connection terminal.
Always place equipment on a solid support surface with
adequate strength for its weight.
Always use materials and supplies specifically designed for
your Xerox equipment. Use of unsuitable materials may result
in poor performance and may create a hazardous situation.
•
•
•
Never move either the printer or the controller without first
contacting Xerox for approval.
Never attempt any maintenance that is not specifically
described in this documentation.
Never remove any covers or guards that are fastened with
screws. There are no operator-serviceable areas within these
covers.
•
•
Never override electrical or mechanical interlocks.
Never use supplies or cleaning materials for other than their
intended purposes. Keep all materials out of the reach of
children.
•
Never operate the equipment if you notice unusual noises or
odors. Disconnect the power cord from the electrical outlet and
call service to correct the problem.
If you need any additional safety information concerning the
equipment or materials Xerox supplies, call Xerox Product Safety
at the following toll-free number in the United States:
1-800-828-6571
For customers outside the United States, contact your local Xerox
representative or operating company.
Operation safety: Europe
This Xerox product and supplies are manufactured, tested and
certified to strict safety regulations, electromagnetic regulations
and established environmental standards.
Any unauthorised alteration, which may include the addition of
new functions or connection of external devices, may impact the
product certification.
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Please contact your Xerox representative for more information.
Warning markings
All warning instructions marked on or supplied with the product
should be followed.
This WARNING alerts users to areas of the product where there is
the possibility of personal damage.
This WARNING alerts users to areas of the product where there
are heated surfaces, which should not be touched.
Electrical supply
This product shall be operated from the type of electrical supply
indicated on the product’s data plate label. If you are not sure that
your electrical supply meets the requirements, please consult your
local power company for advice.
WARNING
This product must be connected to a protective earth circuit. This
product is supplied with a plug that has a protective earth pin. This
plug will fit only into an earthed electrical outlet. This is a safety
feature. Always connect equipment to a properly grounded
electrical outlet. If in doubt, have the outlet checked by a qualified
electrician.
To disconnect all electrical power to the product, the disconnect
device is the power cord. Remove the plug from the electrical
outlet.
Ventilation
Slots and opening in the enclosure of the product are provided for
ventilation. Do not block or cover the ventilation vents, as this
could result in the product overheating.
This product should not be placed in a built-in installation unless
proper ventilation is provided, please contact your Xerox
representative for advice.
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Never push objects of any kind into the ventilation vents of the
product.
Operator accessible areas
This product has been designed to restrict operator access to safe
areas only. Operator access to hazardous areas is restricted with
covers or guards, which would require a tool to remove. Never
remove these covers or guards.
Maintenance
Any operator product maintenance procedures will be described in
the user documentation supplied with the product. Do not carry
out any maintenance on the product, which is not described in the
customer documentation.
Before cleaning your product
Before cleaning this product, unplug the product from the electrical
outlet. Always use materials specifically designated for this
product, the use of other materials may result in poor performance
and may create a hazardous situation. Do not use aerosol
cleaners, they may be flammable under certain circumstances.
CE mark: Europe only
January 1, 1995: Council Directive 73/23/EEC, amended by
Council Directive 93/68/EEC, approximation of the laws of the
member states related to low voltage equipment.
January 1, 1996: Council Directive 89/336/EEC, approximation of
the laws of the member states related to electromagnetic
compatibility.
March 9, 1999: Council Directive 99/5/EC, on radio equipment and
telecommunications terminal equipment and the mutual
recognition of their conformity.
A full declaration of conformity, defining the relevant directives and
referenced standards, can be obtained from your Xerox
representative.
In order to allow this equipment to operate in proximity to
Industrial, Scientific and Medical (ISM) equipment, the external
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Safety
radiation for the ISM equipment may have to be limited or special
mitigation measures taken.
This is a Class A product. In a domestic environment this product
may cause radio frequency interference, in which case the user
may be required to take adequate measures.
Shielded interface cables must be used with this product to
maintain compliance with Council Directive 89/36/EEC.
Radio and telecommunications equipment directive
(Europe only)
Certification to 1999/5/EC Radio Equipment and
Telecommunications Terminal Equipment Directive:
This Xerox product has been self-certified by Xerox for pan-
European single terminal connection to the analog public switched
telephone network (PSTN) in accordance with Directive 1999/5/
EC.
The product has been designed to work with the national PSTNs
and compatible PBXs of the following countries:
•
•
•
•
•
Austria
•
•
Germany
Greece
•
•
•
•
•
Luxembourg • Sweden
Belgium
Netherlands • Switzerland
Denmark • Iceland
Norway
Portugal
Spain
•
United Kingdom
Finland
France
•
•
Ireland
Italy
In the event of problems, contact your local Xerox representative
in the first instance.
This product has been tested to, and is compliant with, TBR21, a
specification for terminal equipment for use on analog switched
telephone networks in the European Economic area.
The product may be configured to be compatible with other
country networks. Please contact your Xerox representative if
your product needs to be reconnected to a network in another
country. This product has no user-adjustable settings.
NOTE: Although this product can use either loop disconnect
(pulse) or DTMF (tone) signaling, it should be set to use DTMF
signaling. DTMF signaling provides reliable and faster call setup.
Modification or connection to external control software, or to
external control apparatus not authorized by Xerox, invalidates its
certification.
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Safety
For further information
For more information on Environment, Health and Safety in
relation to this Xerox product and supplies, please contact the
following customer help lines:
Europe: +44 1707 353434
USA: 1 800 8286571
Canada: 1 800 8286571
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Introduction
This document provides information on how to perform operator
tasks for the DocuPrint 100/115/135/155/180 Enterprise Printing
System (EPS).
About this guide
Before using this documentation, become familiar with its contents
and conventions.
Contents
This guide contains the following:
•
•
•
Chapter 1, “Overview,” provides a functional overview of the
system; describes the controller and printer components; and
explains the printing process, and the job flow.
Chapter 2, “Managing the printer,” provides information
specific to the printer, including management of paper stock
and programming of the various trays.
Chapter 3, “Managing the system,” provides management-
related information that pertains to the system as a whole,
such as starting, stopping, and rebooting the system and
operating the tape drives.
•
Chapter 4, “Maintaining the system,” provides information on
adding and replacing consumable supplies, such as dry ink,
and on cleaning the various areas of the system, including the
tape drives.
•
•
Chapter 5, “Troubleshooting,” provides information that will
assist users in solving problems.
Appendix A, “Supplies,” provides a summary of the paper that
are used most often and the necessary supplies, their order
numbers, and how to order them from Xerox.
•
An index is provided at the end of this document.
Conventions
This guide uses the following conventions:
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•
•
•
•
Initial capital and angle brackets: Within procedures, the
names of keys are shown with an initial capital and within
angle brackets (for example, press <Enter>).
Angle brackets: Variable information, or the position of a
specified argument in the command syntax, appears in angle
brackets (for example, List Fonts <pattern>).
Fixed pitch font: Within procedures, text and numbers that
you enter are shown in a bold, fixed pitch (“computer”) font (for
example, enter privilege operator).
Messages that appear on the controller screen are shown in
the medium weight fixed pitch font (for example, Online
Gateway disabled).
•
•
The word “enter” within procedures: The two-step process
of keying in data and pressing <Enter> (for example, enter y).
Italics: Document and library names are shown in italics (for
example, the Xerox DocuPrint NPS/IPS Guide to Managing
Print Jobs).
Variable elements in a command or directory path are also
shown in italics (for example, var/spool/XRXnps/ filename).
•
Vertical bars: Alternatives to specified arguments are
separated by vertical bars (for example, Set Time <Time |
Remote Host Name | IP Address>).
NOTE: Notes are hints that help you perform a task or understand
the text.
CAUTION: Cautions alert you to an action that could damage
hardware or software.
WARNING: Warnings alert you to conditions that may affect the
safety of people.
Documentation
This section lists related publications.
xii
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Introduction
DocuPrint 100/115/135/155/180 EPS documentation
The following documents contain information on the Xerox
DocuPrint 100/115/135/155/180 EPS:
•
•
•
Customer Documentation CD
Xerox DocuPrint 100/115/135/155/180 EPS Operator Guide
Xerox Document Services Platform Using LCDS Print
Description Language
•
•
Xerox DocuPrint 100/115/135/155/180 EPS Installation
Planning Guide
Xerox DocuPrint 100/115/135/155/180 EPS NPS/IPS
Extension Operations Guide
•
•
Xerox DocuPrint EPS Font Reference Manual
Xerox DocuPrint 100/115/135/155/180 EPS Operator Quick
Reference Card
•
•
•
Xerox DocuPrint 100/115/135/155/180 EPS Customer
Information Quick Reference Card
Xerox DocuPrint 100/115/135/155/180 EPS Job Submission
Quick Reference Card
Xerox Document Services Platform System Guide
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1 Overview
This chapter provides a functional overview of the entire system,
as well as an overview of the controller and the printer portions of
the system.
Functional overview
The Xerox DocuPrint 100/115/135/155/180 EPS prints high
quality, high resolution monochrome documents in simplex or
duplex mode at high production speeds, from LCDS, PostScript,
PCL, and other data streams. The system can switch between
printing different types of data streams without a need for
rebooting or reconfiguring software.
The printer supports:
•
•
•
Duplex printing
Media handling of multiple weights, sizes, and types
Optional modules for enhanced finishing and output to third-
party finishing devices
•
•
Optional enabling of a third-party roll feeder
Optional high-capacity feeder/stacker modules, which provide
additional feeder trays and output bins
•
High resolution of LCDS, PostScript, and PCL data streams
(shown in the following table)
Table 1-1 Data stream resolution
Print resolution:
DP100, DP115,
and DP135
Data
stream
Print resolution:
DP155 and DP180
Input resolution
LCDS
300 by 300 dpi
600 x 2400 dpi
600 x 2400 dpi
600 by 600 dpi
600 by 600 dpi
PostScript 300 by 300 dpi or
and PCL
600 by 600 dpi
IPDS*
240 by 240 dpi* or
300 by 300 dpi or
600 by 600 dpi**
600 x 2400 dpi
600 by 600 dpi
* Requires additional equipment to enable.
** 600 by 600 dpi input resolution supported for full page IOCA
only
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Overview
Host connectivity options
The Xerox DocuPrint 100/115/135/155/180 EPS can receive data
from a host in the following ways:
•
•
Over a channel with bus and tag cable connection
Through a network interface, using Novell, TCP/IP, or
AppleTalk protocols
Your system may have one or both of these configurations.
QTC
Figure 1-1 Configurations supported for the Xerox DocuPrint
100/115/135/155/180 EPS
1. Sun UNIX client workstation
2. Apple Macintosh client workstation
3. Network connection
4. Controller
5. PC client workstation
6. Mainframe host computer
7. Bus and tag cables (channel connection)
8. Printer
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Overview
Data formats supported
The Xerox DocuPrint 100/115/135/155/180 EPS can print the
following data formats:
•
•
•
•
•
•
•
•
ASCII
LCDS
PCL
PDF
PostScript
TIFF
IPDS
PPML
The system prints LCDS data from a mainframe host computer,
emulating an IBM 4245 or 3211 page printer. The printing system
can receive data over a channel through bus and tag cables, and
through the Socket Gateway or lpr using TCP/IP protocol.
The system also prints PostScript and PCL data submitted over a
network (Ethernet or AppleTalk) from a variety of clients:
•
•
•
•
PCs (Windows and Windows NT)
Sun workstations (UNIX)
UNIX command line clients: lp and lp
NetWare Q-Server through a Novell print server (bindery
mode only)
•
Apple Macintosh workstations
Stock specifications
The success of any print run depends on proper selection, care,
and handling of the paper or other stock that is used. It is very
important to select, store, condition, and load print media properly
in order to keep your printer running at optimum efficiency.
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Overview
The printer functions best and produces the best print quality
when using stocks that have the correct:
•
•
•
•
Size
Weight
Type
Color
For more comprehensive information on paper stocks for Xerox
printers, refer to Helpful Facts about Paper.
Stock sizes
The Xerox DocuPrint 100/115/135/155/180 EPS supports the
following sizes of stock:
Table 1-2 Stock sizes
Name of
Special
requirements
stock
US Letter
US Legal
Size in inches
8.5 by 11 inches
8.5 by 14 inches
Size in millimeters
216 by 279 mm
216 by 356 mm
11 by 17 inches
17 by 11 inches
279 by 432 mm
432 by 279 mm
US Ledger
US Tabloid
11.69 by 16.54
inches
297 by 420 mm
210 by 297 mm
250 by 353 mm
257 by 364 mm
178 by 254 mm
182 by 257 mm
A3
A4
8.27 by 11.69
inches
9.84 by 13.89
inches
B4
(European)
10.12 by 14.33
inches
JIS B4
(Japanese)
7 by 10 inches
With 7 by 10 inch
option kit
––
7.17 by 10.12
inches
With 7 by 10 inch
option kit
B5
NOTE: To feed papers smaller than 8 inches / 203.2 mm in width,
a 7 by 10 inch paper option kit must be installed.
Paper weights
The DP 100/115/135/155/180 EPS supports the following range of
paper weights:
16–110 pound / 60–200 gsm
Other paper weights should not be used.
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Overview
NOTE: The equivalent grams per square meter of 20 pound paper
is actually 75 gsm. However, there is no standard 75 gsm paper.
The available stock that is closest in weight to 20 pound paper is
80 gsm.
Special stocks
The following special stocks can be used with the DP 100/115/
135/155/180 EPS:
•
Labels: Must be the type designed for high-speed printers and
must meet the specifications described in the section above.
Loading instructions are printed on all paper trays.
•
Transparencies: Must be the type designed for high-speed
printers and must meet the specifications described in the
section above. Loading instructions are printed on all paper
trays.
•
•
•
Colored paper: Available in a variety of colors, colored paper
has many uses, including calling attention to certain printed
material, separating special sections, or dividing chapters of a
report.
Preprinted paper: May be letterhead, forms, or logos. (Refer
to Helpful Facts about Paper to verify that the preprinting inks
used on your stock are the kind formulated for use in laser
printers.)
Predrilled paper: Has holes for use in binders or binder rings.
Before loading predrilled paper, fan it to remove any loose
plugs that could cause paper jams.
•
•
•
Perforated paper
Precut or full tabs
Carbonless paper
General paper characteristics to look for
When selecting paper, look for the following:
•
Low moisture content (a paper to moisture ratio below 5.7
percent). Paper with higher moisture content may curl and
jam.
•
•
•
•
Smooth surface
Moisture resistant wrapping
No defects such as bent edges or uneven surfaces
Grain runs parallel with the long side of paper
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Overview
Printing process and job flow
This section describes how the system software processes are
used as a typical job flows through the system.
Figure 1-2 Job flow
1. Job
2. Input Queue
3. Decomposer
4. Output queue
5. Printer
Refer to the Job Flow diagram above for the following work flow
process.
1. Job: The job and the job ticket (if applicable) are received from
the network by one of the protocol gateways.
2. Input queue: The Job Pool Manager (JPM) process transfers
the job into the input queue. The virtual printer name and job
attributes are attached to the job. The job remains in the Input
Queue until it can be printed; for example, “held” and “faulted”
jobs reside in the input queue.
3. Decomposer: The Job Chooser (DC process) reconciles the
job attributes with the virtual printer attributes. Once the job is
ready for print, the Job Chooser gives the job to the
appropriate decomposer (ps_cdf process, pcl_cdf process).
4. Output queue: After decomposition, the job is stored in the
output queue.
5. Printer: The marker (marker process) transfers the job from
the Output Queue to the Image Output Terminal (IOT or
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Overview
printer). After the job has successfully printed, it is removed
from the Output Queue and also from the Input Queue, if the
Input Property for the queue is set to spool.
The ps –e or ps –ef commands can be used to list the system
software processes. A varying process identification number is
listed along with each process.
NOTE: The printing process and job flow is different for
PostScript, PCL, TIFF, ASCII, PDF jobs (that is, non-LCDS jobs)
and for LCDS jobs.
PostScript, PCL,
TIFF, ASCII, and PDF
jobs
When the job is sent from the application for printing, a print data
file is created. This file becomes the job that is submitted to the
printer for printing. The print data file and the job request are
submitted to the selected queue. Jobs are processed by priority
within the designated queue once the job reaches the queue from
a given application.
The following graphic illustrates the priority that each setting has
in printing the job. For example, queue override settings in a job
take precedence over exception page or job ticket settings.
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Overview
Figure 1-3 Submission and print order of jobs in a queue
1. Queue overrides
2. Exception pages
3. Job ticket
4. Submission print protocol (lp, lpr, nprint)
5. Set page device values/PCL copy count
6. Queue defaults
You can make changes to the printing attributes of a PostScript,
PCL, TIFF, ASCII, and PDF job (that is, a non-LCDS job), as long
as the job is not streaming. This includes changing the type of
paper on which it is printed or specifying printing order from last
page to first (N to 1).
Printer overview
The printer receives data from the controller and prints the
document according to the print options specified by the user. The
printer also stacks the printed output, collates it, and, if configured
with one of the available optional third-party finishing devices,
performs finishing functions such as binding, stitching, or
perforating.
The Xerox DocuPrint 100/115/135/155/180 EPS printer is a
monochrome printer. If it receives print jobs that contain color
commands, it prints them in black or shades of gray.
Throughput speeds
The Xerox DocuPrint 100/115/135/155/180 EPS prints LCDS data
from a mainframe host computer, emulating an IBM 4245 or 3211
line printer. The printing system can receive data over a channel
through bus and tag cables and through the Socket Gateway or lpr
using TCP/IP.
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Overview
Table 1-3 Throughput speeds
Maximum throughput
with 7 by 10 in / 178 by
254 mm paper
Maximum
throughput
Printing system
DP100 EPS
DP115 EPS
DP135 EPS
DP155 EPS
DP180 EPS
100 ppm
100 ppm
115 ppm
154 ppm
155 ppm
206 ppm
115 ppm
135 ppm
155 ppm
180 ppm
NOTE: Pages per minute refers to sides of a printed sheet
(actually impressions per minute).
Using the smaller papers, such as 7 by 10 inch / 178 by 254 mm
or B5, the printer can print at maximum speed. To print these
sizes, the printer requires the optional small paper kit.
Monthly print
volume
The monthly print volume for the Xerox DocuPrint Enterprise
Printing Systems is up to 6 million impressions.
Table 1-4 Minimum and Maximum monthly print volume
Printing system
Minimum
800 thousand
Maximum
3 million
DP100 EPS
DP115 EPS
DP135 EPS
DP155 EPS
DP180 EPS
1 million
3.5 million
4 million
1.2 million
1.4 million
1.8 million
4.5 million
6 million
Roll feeder support
The roll feeder option may be installed in the inverter feeder/
stacker module, replacing the feeder tray. This option does not
require DFA software or any additional hardware. The maximum
number of feeder/stacker modules supported for this configuration
is four, including the inverter module with the roll feeder. With the
two processor feeder trays, this makes a total of six input trays
possible.
Jam recovery
The printer engine monitors the print job so that, if a paper jam
occurs, the job resumes on the correct page, at the correct tab,
using the same color paper, and so forth, providing complete
document integrity.
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Printer components
The components and special features of the Xerox DocuPrint 100/
115/135/155/180 EPS printer are shown in the following figure.
Figure 1-4 Printer components
1. Processor feeder trays
2. Sample tray
3. Attention light
4. Purge tray
5. Feeder/stacker module
6. Inverter feeder/stacker
NOTE: Some printer configurations may include a control console
(not shown).
Processor Feeder Trays
Two processor feeder trays (trays 1 and 2) are located in the main
part of the printer and are not part of a feeder/stacker module.
Trays 1 and 2 can handle paper sized from 8 by 10 inches / 203 by
254 mm to 9.02 by 14.02 inches / 230 by 356 mm.
Sample tray
The sample tray, located on top of the printer, receives output
such as transparencies, sample sheets from printing jobs, prints
from system files such as forms, and waste sheets that cannot be
sent to the purge tray.
Monitor the sample tray and empty it when it contains 100 sheets.
NOTE: The system does not notify you when the tray is full.
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Attention light
An Attention light is mounted on top of the inverter module. This
light either blinks or modulates (alternately brightens and dims)
when the printer requires operator attention. The light has three
states:
•
•
•
Off: No printer problems exist that require attention.
Steady light: A situation exists that needs attention soon.
Flashing: The printer has stopped and requires your attention
immediately.
NOTE: When the Attention light starts flashing, an explanatory
message appears in the Console window on the controller screen.
Purge tray
The purge tray is located on top of the last feeder/stacker module.
Aborted sheets (for example, damaged sheets or sheets cleared
after a paper jam) are sent to this tray. The purge tray should be
emptied when it has received 100 sheets of paper.
NOTE: The system does not notify you when the tray is full.
Feeder trays
Multiple feeder trays can be configured to feed paper for jobs in
the most effective manner. For example, the trays can provide
nonstop printing of a complex job that requires many paper
stocks, or only a few stocks, by using the trays continuous loading
capability. A different input tray can also be selected for each copy
of a specific page in a print job, for example, to provide different
paper colors for specific pages.
The printing system may have up to six feeder trays: two
processor feeder trays and two to four high-capacity trays. Four
addressable input trays are standard with the system, and two
additional high-capacity trays are optional.
Feeder tray capacity
The feeder trays have the following capacities, based on 20 pound
or 80 gsm (grams per square meter) paper:
•
•
•
Tray 1: 1100 sheets
Tray 2: 600 sheets
Trays 3, 4, 5, and 6 (high-capacity trays): 2600 sheets each
An elevator moves each tray up or down when it is in use. In each
tray, a control panel consisting of a button, indicators, and paper
level displays controls the elevator tray and indicates its status.
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Figure 1-5 Feeder tray control panel
1. Ready to Open indicator on feeder trays
2. Please Wait indicator on feeder trays
3. Tray Unlock button (feeder)
4. Paper Level indicators on feeder trays
Ready to Open
indicator on
feeder trays
Glows green when the tray can be pulled out and paper can be
added to it.
Please Wait
indicator on
feeder trays
Shows that the tray is in motion. This indicator is lit red when the
Tray Unlock button is pressed, while the tray is lowering, and while
the tray is rising. The indicator goes off when the tray elevator
reaches its destination.
Tray Unlock button
(feeder)
Enables the feeder tray to be opened.
•
•
•
If the tray is in use when this button is pressed, the feed
selection switches to the backup tray if one has been
identified. Otherwise, printing stops.
If the tray is in use and selected as a backup tray, pressing the
Tray Unlock button causes the tray elevator to lower and the
tray to be unavailable for auto switching.
If the tray elevator is in the raised position and the tray is not in
use or selected as a backup tray, pressing this button causes
the elevator to lower with no effect on printing operations.
This button functions when the Please Wait indicator is off.
Paper Level
indicators on
feeder trays
Display the approximate quantity of paper in the tray. Each display
shows paper by quarter reams up to one ream, and then by full
reams. The green indicator appears above its Paper Level
indicator.
Stacker bins
Each output stacker bin has offsetting capability and a capacity of
2500 sheets of 20 pound or 80 gsm paper.
NOTE: This capacity does not apply to 11 by 17 inch and A3
papers. Because of the additional weight these large sheets add
to the bins, each bin is restricted to hold only up to 1500 sheets of
A3 or 11 by 17 inch papers, for safety reasons.
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Figure 1-6 High capacity stackers (HCS)
The stackers can stack the printed output in the bin three ways:
•
•
Directly onto the bin platform.
Into a container that is set on top of the bin platform.
NOTE: The stacking capacity is approximately 100 to 150
sheets less when stacking into a container.
•
Onto a pallet without a container (for paper sizes 11 by 17
inches or A3 only).
Using the Stacking windows on the user interface, you can select
the level to which paper will be stacked in the HCS.
A stacking elevator maintains the paper at the proper level for
stacking and lowers the stack for unloading. An offset mechanism
offsets printed sets toward the front or back of the HCS bin.
The elevator platform lowers under the following conditions:
•
•
The bin capacity has been reached.
A selection to lower the platform is entered at the printer
control console or a user interface window.
•
The job being printed reaches a designated unload boundary.
Each HCS bin has unlinked double doors to give you easy and
safe access for unloading output from the printer.
The elevator bin platform automatically rises when the doors are
closed after the stacker has been unloaded.
Bin control panels
on stackers
Each stacker bin has a control panel consisting of buttons and
indicators.
Figure 1-7 High capacity stacker bin control panel
1. Ready to Unload indicator on stacker bins
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2. Please Wait indicator on stacker bins
3. Bin Unload button on stacker
4. In Use indicator on stacker bin
Ready to Unload
When this indicator glows, you can remove printed sheets from
the stacker bin.
indicator on
stacker bins
Please Wait
indicator on
stacker bins
When this indicator glows, the elevator is in motion. This indicator
turns off when the platform reaches its destination.
Bin Unload button
on stacker
Lowers the bin elevator.
•
If the bin is in use when this button is pressed, the printed
pages begin stacking in the other stacker bin, if auto switching
has been enabled.
•
If the bin is not in use, pressing this button does not affect
printing operations.
In Use indicator on
stacker bin
When this indicator glows, the bin has been made ready to receive
output.
Feeder/stacker modules
The feeder/stacker modules contain the high-capacity feeder trays
and the stacker bins. The printer may have up to four feeder/
stacker modules (including the inverter feeder/stacker), containing
feeder trays 3, 4, 5, and 6, and stacker bins A, B, C, and D. Each
module contains one high-capacity feeder tray and one high
capacity stacker bin.
High-capacity
feeders
The high-capacity feeder (HCF) trays are located in the bottom
half of the feeder/stacker modules. Each HCF tray can hold up to
2500 sheets of 20 pound or 80 gsm paper.
The high-capacity feeder trays can handle paper sized from 8 by
10 inches / 203 by 254 mm to 17 by 14.02 inches / 432 by 356
mm.
Unlike the processor feeder trays, the HCF trays have Paper
Level switches, which detect the position of the elevator to
determine the fullness of the tray.
High-capacity
stackers
The high-capacity stacker (HCS) bins are located in the top half of
the feeder/stacker modules, accessed through double doors.
Two high-capacity stacker bins are standard, with up to two
additional bins available as options (providing up to four bins
total). Each bin holds up to 2500 sheets of 20 pound or 80 gsm
paper.
Inverter
The inverter is part of the inverter feeder/stacker module. It allows
for proper collation of the print job. It also directs printed output to
the sample tray, when required.
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Printer control console (not shown)
Where available, the printer control console is the color monitor
located on top of the printer. It keeps you informed of the printer
status, and enables you to control certain functions of the printer,
such as stopping printing and continuing an interrupted job,
without returning to the controller.
Printer configurations
The standard printer configuration consists of an inverter feeder/
stacker plus one additional feeder/stacker. Some configurations
may include a printer control console (not shown).
Figure 1-8 Printer with inverter feeder/stacker + feeder/stacker
(standard base configuration)
In addition, the printer is available with three or four feeder/stacker
modules.
Figure 1-9 Printer with inverter feeder/stacker + feeder/stacker +
feeder/stacker
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Figure 1-10 Printer with inverter feeder/stacker + feeder/stacker +
feeder/stacker + feeder/stacker
NOTE: The bypass transport device is not available for this
configuration (four feeder/stacker modules).
Printer options
The printing system is available in several configurations, and may
be connected to a bypass transport.
Bypass transport
The bypass transport option enables third-party finishing devices
to interface directly with the printing system. The bypass transport
allows you to customize your printer for increased efficiency and
specialized applications involving finishing.
NOTE: A bypass transport must be installed for the printing
system to support a third-party finishing device.
Function of the
bypass transport
Connected to the last feeder/stacker module, the bypass transport
moves paper from the stacker to a third-party finisher such as a
stitcher, booklet maker, tape binder, and so on. By making
selections on the display monitor, you can program the printer to
send output to the bypass transport, which feeds the output to the
finishing equipment.
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Figure 1-11 Printer with inverter feeder/stacker + feeder/stacker +
bypass transport
Figure 1-12 Printer with inverter feeder/stacker + feeder/stacker +
feeder/stacker + bypass transport
The illustrations above show a printer with two feeder/stacker
modules and a bypass transport, and a printer with three feeder/
stacker modules and a bypass transport. With the bypass
transport installed, the printer can support up to three feeder/
stacker modules, including the inverter feeder/stacker.
Paper stocks
supported on
The bypass transport accepts all paper stocks on which the printer
can print, and it accommodates simplex and duplex printing.
bypass transport
DFA support
The bypass transport meets the Xerox Document Feeding and
Finishing Architecture (DFA) specifications. The system software
supports DFA. However, in order for the bypass transport to
function correctly, you need to set up finishing personality profiles
to identify your finishing device to the printing system. (The
customer support representative for your finishing device can give
you the information you need to create a personality profile for
your third-party finishing device.)
Support and interface with feeders
For information on marketing partners that provide solutions for
support and interface with feeders, contact your local Xerox sales
representative.
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The input enablement device is NOT an option on the Xerox
DocuPrint 155 and 180 EPS.
NOTE: The input enablement device is available only for the
Xerox DocuPrint 100, 115, and 135 EPS.
7 by 10 inch enablement kit
The 7 by 10 inch enablement kit allows the printing system to print
on 7 by 10 inch/178 by 254 mm paper size, with throughput speed
of up to 206 PPM.
Paper paths
The paper path is the route that materials (paper, transparencies,
labels, and so on) follow through the printer from the feeder trays
to the output bins or finisher.
Printer paper path
The following figure shows the path the paper takes through the
printer.
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Figure 1-13 Route of paper through the printer
1. Processor feeder tray 1
2. Processor feeder tray 2
3. High-capacity feeder tray 3
a. Side 1 of sheet leaving feeder tray
b. Drilled holes (on right edge)
c. Origin 0,0: portrait orientation
4. High-capacity feeder tray 4
a. Side 1 of sheet leaving feeder tray
b. Drilled holes (on right edge)
c. Origin 0,0: portrait orientation
5. Inverter
6. Duplex inverter
7. Sample tray
8. Disk inversion
9. High-capacity stacker bin A
a. Side 2 of sheet stacked in bin
b. Drilled holes (on left edge)
c. Origin 0,0: portrait orientation
10. High-capacity stacker bin B
a. Side 2 of sheet stacked in bin
b. Drilled holes (on left edge)
c. Origin 0,0: portrait orientation
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11. Purge tray
12. Bypass transport
a. Side 2 of sheet passing through bypass transport
b. Drilled holes (on left edge)
c. Origin 0,0: portrait orientation
Bypass transport paper path
The following figure shows the paper path through the bypass
transport, viewed from the front of the printer.
Figure 1-14 Bypass transport paper path
1. Sheet path
2. Exit rollers
3. Floor
Controller overview
The controller receives LCDS, PostScript, and PCL data streams
from a mainframe host or a workstation client, processes the data,
and sends it to the printer. The controller also provides the printer
with print data and commands and receives status information
from the printer.
The controller consists of a Sun Workstation computer, which is
run by the Sun Solaris Operating environment. Also resident on
the controller is the Document Services Platform application
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software, known as DocuSP software, which manages all printing,
diagnostic, and administrative functions on the printing system.
The DocuSP software includes a full-color graphical user
interface, which enables you to interact with the printing system to
set up and configure the system, to set up and implement system
options, to run print jobs, etc.
Online Help (menus and buttons) provides access to online help
that contains information when requested.
Accessing DocuSP
remotely (Remote
Workflow)
Remote Workflow, a remote graphical user interface (GUI), is
available for installation from a CD. Remote Workflow allows you
to manage your DocuSP-based printers from a single PC or Sun
workstation. You may set your preferences from the remote client
to disable or enable some or all connections.
Remote Workflow allows you to configure the printers that you
want to manage, and provides real time status of the printers. You
may switch between the printers that you are managing, but you
can display only one printer GUI at a time.
The remote client GUI looks and functions the same as the local
DocuSP GUI on the controller.
Controller components
The controller consists of a specially-configured Sun workstation
and uses proprietary Xerox hardware, firmware, and software.
Your controller has one of two possible configurations, described
in the following sections.
NOTE: Controller hardware configurations are subject to change,
to keep up with technology advances.
Sun workstation
The controller is based on either the Sun Blade 1000/2000, Sun
Blade 2500 or the Sun W1100z workstations with high-
performance architecture for complex processing tasks.
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Figure 1-15 Sun Blade 1000/2000
1. Controller stand
2. Mouse
3. 18/36-track cartridge tape drive (optional)
4. Processor
5. Diskette drive
6. CD drive
7. Quarter-inch cartridge (QIC) tape drive
8. External fixed disk drive (optional)
9. Keyboard
10. Display monitor
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Figure 1-16 Sun Blade 2500 or Sun W1100z controller
1. Display monitor
2. External diskette drive
3. Keyboard
4. Mouse
5. External fixed disk drive (optional)
6. Quarter-inch cartridge (QIC) tape drive
7. Processor
8. DVD/CD-RW drive
9. 18/36-track cartridge tape drive (optional)
10. Controller stand
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The Sun workstation controller may contain the following
hardware components:
•
Processor (system unit) containing the following:
–
One or two UltraSPARC high-speed processing unit (CPU)
modules
–
One or two 1-GB memory modules
Note: In Xerox Europe, all printers use a 2 GB memory
configuration.
–
–
–
–
–
Hard disk drive
CD or DVD/CD-RW drive
Diskette drive (Sun Blade 1000/2000 only)
Ethernet
One or two Printer Controller Interface (PCI) boards to
interface with the printer
–
–
Video graphics board
Universal Serial Bus (USB) keyboard and three-button
mouse
–
–
17-inch flat panel monitor
External diskette drive (Sun Blade 2500 only)
Processor
The central processing unit may contain the memory, internal disk
drive, a graphics board, a DVD-ROM drive, a diskette drive, power
receptacle and outlet, connectors, and ports.
•
Memory: One or two 1-GB Dual In-line Memory Modules, or
DIMMs, are provided as a standard feature of the processor.
•
Hard disk drive: The internal hard disk drive stores the
operating system software, the NPS/IPS Extension
application, and any queued print jobs are stored on the
internal disk. This disk cannot be used to store other
applications or data except as directed by your service
representative.
•
•
Diskette drive: Diskettes are used to install fonts and to load
files to, and back up files from, the internal disk drive. The
diskette drive uses industry standard 3.5 inch, 1.44 MB,
double-sided, high-density diskettes.
NOTE: The diskette drive is external, and plugs into the
processor back panel.
DVD-ROM drive: The DVD-ROM drive is a high density, read-
only, optical laser storage device used for loading the NPS/IPS
operating system and other files. The DVD-ROM drive is
located in the processor above the diskette drive.
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Figure 1-17 Drive locations on Sun Blade 1000/2000
1. CD drive
2. Diskette drive
Figure 1-18 DVD/CD-RW drive location on the Sun Blade 2500 or or
Sun W1100z
•
Back panel: The back panel of the processor has a power
receptacle and outlet, connectors, connector openings, ports,
fan, and vent.
Keyboard
The keyboard consists of alphanumeric keys similar to a
typewriter, symbols and special character keys, an extended
character set, and function keys. The keyboard is one of your
main methods of communicating with the printer. You can use the
keyboard to make selections, and to enter commands that control
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functions such as requesting sample prints, or shutting down the
system.
Mouse
The mouse is another main method of communicating with the
printer.
Display monitor
The LCD monitor allows you to interact with the printer and to
monitor its interaction with the various components. During a print
job, printer error messages may display to notify you of any
unexpected conditions.
Optional processor
components
The controller may be configured with any of the following optional
components:
•
•
Connectivity board to enable Token Ring
Channel interface board for channel connection to a host for
online LCDS printing
•
•
One SCSI board to connect to an external tape drive
Creator-3D series 3 graphics board (may replace the video
graphics board delivered with the controller)
External components and options
The following components are external to the processor. The
controller stand contains sections that may hold these
components.
•
•
•
Quarter-inch cartridge (QIC) tape drive
36-track cartridge tape drive (optional)
External 36 GB hard disk drive (optional)
NOTE: This additional drive is standard equipment on systems
with the NPS/IPS extension.
Controller stand
The controller is provided with a special stand that holds all its
standard components. In addition to the processor, keyboard with
the mouse, and the quarter-inch cartridge tape drive, the stand
can accommodate the optional 36-track tape drive and one
external hard disk drive (required for the NPS/IPS Extension
option).
Online and offline interfaces
The Xerox DocuPrint 100/115/135/155/180 EPS may be
configured for either the online interface, the offline interface, or
both.
Online interface
The online (channel-attached) interface receives input directly
from any environment that supports the IBM 3211 and 4245 host
systems.
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The Xerox DocuPrint 100/115/135/155/180 EPS supports three
Offline interface
types of peripheral devices from which you can import resource
files such as forms, fonts, and JSLs, and receive print data from
tape. These devices are called “peripheral” because they handle
media external to the system disk.
The following drives are supported:
•
•
•
26-track cartridge tape drive (QIC)
9-track reel tape drives
36-track cartridge tape drives
Moving the controller
To ensure consistent performance and avoid any damage to
equipment, follow these rules for placing the components of the
workstation controller:
•
•
•
Use the controller stand that comes with your printing system
equipment.
Keep the processor in an upright, vertical position as
illustrated below.
Allow at least 6 inches / 152 mm of unobstructed space at the
front and rear of the processor, so the fan and vents are not
blocked.
Figure 1-19 Sun Blade 1000/2000 fan/vent locations to keep clear
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1. Vents in front of processor
2. Vents in back of processor
Figure 1-20 Sun Blade 2500 and Sun W1100z common fan and vent
locations to keep clear
1. Vents in front of processor
2. Vents in back of processor
CAUTION: Do not place the monitor on top of the processor. Do
not block any fan or vent on the front, sides, or rear of the
processor.
Do not:
•
•
•
Do not place the monitor and processor on a desk or table top.
Do not place the monitor on top of the processor.
Do not allow any piece of equipment to blow warm air into the
air intake vents of the processor.
•
•
Do not place the processor on its side, or in any other position
but the upright, vertical position achieved by using the
controller stand.
Do not place the processor or monitor on top of the printer.
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Tape drives overview
The DocuPrint 100/115/135/155/180 EPS supports several types
of tape drives that may be used to load resources (forms, fonts,
etc.) or to submit offline LCDS print jobs.
The 26-track cartridge tape drive, provided with your Xerox
DocuPrint 100/115/135/155/180 EPS, can be used only to import
resources to the system disk. 9-track and 36-track tape drives can
be used to submit print jobs to the DocuPrint EPS, or load
resources.
The DocuSP Tape Client software enables transmission of data
from a cartridge or open reel tape to the DocuPrint EPS controller
via the Socket gateway.
26-track cartridge
tape drive (QIC) (for
resource loading
only)
The 4 GB external SCSI quarter inch cartridge (QIC) tape drive is
an external device provided with the Xerox DocuPrint 100/115/
135/155/180 EPS. The cartridge tape drive connects to the
controller through the SCSI port on the processor back panel.
Like the diskette and DVD drives, this tape drive is not an input
source for print jobs or for any other data or application. You can
use it to load resource files, and the service representative uses it
to load system maintenance files or to save diagnostic
information.
Figure 1-21 26-track cartridge tape drive (QIC)
36-track cartridge
tape drive
An 18/36-track cartridge tape drive is an option. You can use this
drive to load resources and to submit offline LCDS print jobs.
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Figure 1-22 18/36-track cartridge tape drive
Peripheral cabinet
(9-track and 18/36-
track tape drives)
Some Xerox customers may already have a peripheral cabinet
that houses a 9-track magnetic and an 18/36-track cartridge tape
drive. The DP EPS supports existing peripheral cabinets, but they
are not available with new systems. In addition, if a peripheral
cabinet has either of the following 18-track tape drives, they are
not supported:
•
•
STK 4220 MOD 1 tape drive
STK 4220 MOD 2 tape drive
Figure 1-23 Peripheral cabinet
1. 9-track magnetic tape drive
2. 18/36-track cartridge tape drive
Paper sizing and print speed
The printer paper trays have edge guide sensors that detect paper
length and width. The system selects correct paper trays for the
print job based on the paper size specified in the job, as follows:
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•
•
If an exact match is found, the print job continues.
If an exact match is not found, the programmer can specify in
the job for the printer to do one of the following:
–
–
Stop printing the job and print an error sheet.
Print the data on an oversized sheet.
If you encounter any problems related to paper sizing, contact
your lead operator or Xerox service representative.
Long and short edge feeding
To feed through the printer, the leading edge of the paper must be
at least 10 inches long. Therefore, the following standard sizes of
paper must be loaded so that sheets feed long edge first:
•
•
•
•
•
•
7 by 10 inch
B5
A4
US Letter
B4
US Legal
The following papers, which have long edges greater than 14.33
inches / 364 mm must feed short edge first:
•
•
A3
US Ledger or US Tabloid
NOTE: JIS B4 can be fed either long edge or short edge first.
Paper width and throughput speed (LCDS printing only)
The width of the paper you use for your LCDS print job is directly
related to the rate at which the printer can print the job. The rate at
which a job prints is called the “throughput speed” and is
measured in pages per minute (ppm).
NOTE: “Pages per minute” actually means “impressions per
minute,” referring to one side of a printed sheet.
A pitch is the amount of time the printer takes to image a page on
the photoreceptor belt. The term “pitch mode” refers to the number
of pitches that can occur during one complete photoreceptor
revolution. The pitch mode in which a specific job prints is based
on the paper size used for that job.
The following table lists the pitch mode boundary values, paper
widths, and related printing speeds for the system. The chart
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shows that the shorter the paper width, the higher the pitch mode
and the faster the throughput speed (higher page per minute rate).
Table 1-5 Throughput data for DP100
Pitch
Paper width
Speed
100 ppm
77 ppm
5
7 to 12.12 in / 178 to 308 mm
4
12.12 to 15.31 in / 308 to 389
mm
3
15.31 to 17 in / 389 to 432 mm 58 ppm
Table 1-6 Throughput data for DP115
Pitch
Paper width
Speed
116 ppm
6
7 to 10.19 in / 178 to 259 mm
5
4
3
10.19 to 12.12 in / 259 to 308
mm
96 ppm
12.12 to 15.31 in / 308 to 389
mm
77 ppm
15.31 to 17 in / 389 to 432 mm 58 ppm
Table 1-7 Throughput data for 135
Pitch
Paper width
Speed
154 ppm
8
7 to 7.4 in / 178 to 188 mm
7
6
7.4 to 9.01 in / 188 to 229 mm 135 ppm
9.01 to 10.19 in / 229 to 259
mm
116 ppm
96 ppm
77 ppm
5
4
3
10.19 to 12.12 in / 259 to 308
mm
12.12 to 15.31 in / 308 to 389
mm
15.31 to 17 in / 389 to 432 mm 58 ppm
Table 1-8 Throughput data for 155
Pitch
Paper width
Speed
154 ppm
6
7 to 10.19 in / 178 to 259 mm
5
4
3
10.19 to 12.12 in / 259 to 308
mm
128 ppm
12.12 to 15.31 in / 308 to 389
mm
103 ppm
15.31 to 17 in / 389 to 432 mm 77 ppm
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Table 1-9 Throughput data for DP180
Pitch
Paper width
Speed
206 ppm
8
7 to 7.4 in / 178 to 188 mm
7
6
7.4 to 9.01 in / 188 to 229 mm 180 ppm
9.01 to 10.19 in / 229 to 259
mm
154 ppm
128 ppm
103 ppm
5
4
3
10.19 to 12.12 in / 259 to 308
mm
12.12 to 15.31 in / 308 to 389
mm
15.31 to 17 in / 389 to 432 mm 77 ppm
Each time a job requires a different paper size that changes
across a pitch boundary, the system performs a time-consuming
xerographic quality adjustment. When the printing speed of an
LCDS job appears to degrade due to the use of mixed stock sizes,
the following actions may improve the performance:
•
•
•
You can optimize throughput by double clicking on a job in Job
Manager or double clicking on a queue in Queue Manager and
selecting Properties. The Output tab has a Mixed Stock Size
Job window where you can select Optimize throughput. You
must also enter the width of the widest paper in inches or
millimeters for the job.
The job programmer may be able to improve the speed by
using the LCDS PDL command OUTPUT TMODE in the JSL
to run the print job in a lower pitch mode. Refer to the
OUTPUT TMODE parameter in the Xerox Document Services
Platform Using LCDS Print Description Language for
information on using this command.
Similarly, if the system cycles down frequently because your
external finishing equipment has a slower throughput rate than
the printing system, the OUTPUT TMODE command can be
used to lower the pitch mode to match the speed of the
finishing equipment. This can improve overall throughput by
avoiding time-consuming cycle downs.
NOTE: Pitch mode changes are supported only for LCDS printing.
Paper size and pitch mode minimum and maximum
The illustrations in this section show the pitch modes in which you
can operate, with the smallest and largest size papers supported
by the printing system.
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Overview
Using small paper
Printing in 8 pitch mode provides the highest throughput speed
available (up to 206 ppm). However, keep the following in mind
when you select the paper you want to use for this mode:
sizes in 8 pitch
mode
•
Paper sizes smaller than 8 inches / 203 mm in width are
supported only when the optional 7 inch paper kit is installed
on the printer.
•
The leading edge of any paper used in the printer cannot be
less than 10 inches / 254 mm long.
The following figure illustrates the maximum and minimum paper
sizes supported in 8 pitch mode.
Figure 1-24 8 pitch mode paper sizes
1. Maximum paper size for 8 pitch mode
2. Minimum paper size for 8 pitch mode
3. Travel direction of sheets out of paper tray
Using large paper
sizes in 3 pitch
mode
Large paper sizes with widths of 15.31 to 17 inches / 389 to 432
mm are supported only in 3 pitch mode and must feed short edge
first. These paper sizes slow down the throughput speed.
Therefore, a short edge feed job takes longer to print than a long
edge feed job.
NOTE: The system can support 14 by 17 inch / 356 by 432 mm,
20 pound or 80 gsm paper stock in 3 pitch mode. However,
printing performance is not guaranteed for all types of paper of this
size. Heavy (110 pound / 200 gsm) and light (16 pound / 60 gsm)
weight papers can cause jams throughout the system, and are not
recommended.
The following figure illustrates the maximum and minimum paper
sizes supported in 3 pitch mode.
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Overview
Figure 1-25 3 pitch mode paper sizes
1. Maximum paper size for 3 pitch mode
2. Minimum paper size for 3 pitch mode
3. Travel direction of sheets out of paper tray
Feed direction for standard paper sizes
Currently, 14.33 inches / 364 mm is the maximum paper length for
which the system supports long edge feeding (5 to 8 pitch mode).
Any papers with long edges greater than this (such as 11 by 17
inch / 279 by 432 mm paper) must be loaded for short edge
feeding (3 or 4 pitch mode).
The following figures show how some of the standard paper sizes
feed through the printer in various pitch modes.
European papers
Figure 1-26 A4 (210 by 297 mm) paper feeding (long edge feed)
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Figure 1-27 A3 (297 by 420 mm) paper feeding (short edge feed)
US papers
Figure 1-28 US Letter (8.5 by 11 inch) paper feeding
(long edge feed)
Figure 1-29 US Ledger or US Tabloid (11 by 17 inch) paper feeding
(short edge feed)
B4 papers
There are two versions of B4 paper: European (ISO B4: 9.84 by
13.89 inches / 250 by 353 mm) and Japanese (JIS B4: 14.33 by
10.12 inches / 364 by 257 mm). European B4 feeds long edge
first, while JIS B4 may feed either long edge or short edge first.
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2 Managing the printer
This chapter describes the operator tasks that are related to
printing and print quality.
Controlling the printer
You can perform the following tasks on the DocuSP Print Services
window.
You can also select them from the Options pull-down menu on the
Printer Manager window.
NOTE: Where available, the printer control console enables you
to control certain functions of the printer, such as stopping printing
and continuing an interrupted job, without returning to the
controller.
Interrupting printing
Click the red [Pause Printing] icon.
Resuming printing
Click the green [Resume Printing] icon.
Powering on the printer
Select [Printer On] from the Printer menu.
Powering off the printer
1. Select [Printer Off] from the Printer menu.
2. Click [Yes] on the confirmation window.
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Powering off the printer immediately
1. Select [Immediate Printer Off] from the Printer menu.
2. Click [Yes] on the confirmation window.
Adjusting the registration transport roll levers for heavy paper
When you use paper that is heavier than 24 pounds/90 gsm, you
must adjust the registration transport roll levers, which are located
behind areas 2 and 4.
1. Open the right and left doors of the printer.
2. For each lever:
a. Pull the lever toward you.
b. While holding the lever toward you, turn it to the left.
Figure 2-1 Turning the registration transport roll levers
For systems with small paper (7 by 10-inch/178 by 254 mm)
enablement:
Systems with this option have three levers. To process heavy
papers, turn the levers as shown in the following figure.
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Turn to the left
Turn to the right
Turn to the right
Figure 2-2 Three levers in systems with small paper enablement
NOTE: Use the same pressure setting for all levers.
When the job is complete, return the levers to their normal
positions.
NOTE: Positioning may be affected by machine tolerance, the
paper supplier, or job type (for example, duplex).
Loading paper
Your printer may have up to six feeder trays: two processor trays
(trays 1 and 2) and two to four high-capacity trays (trays 3 through
6). Up to six different stocks may be used within a print job,
including oversized cover stock or tabs.
•
•
•
You can unlock, pull out, and load any tray from which paper is
not being fed, without interrupting printing.
If you open a tray that is in use, feeding switches to a backup
tray. If no tray is available, printing stops.
The printer stops feeding paper from any tray when a ¼-inch/6
mm stack remains in the tray.
1. Unlock the tray that you want to load, using one of the
following methods:
•
On the printer: Press the Tray Unlock button on the front
of the tray.
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Figure 2-3 Tray Unlock button on feeder
•
At the display monitor: On the Printer Manager window,
Paper Trays tab, right click the tray name. From the
properties pop-up menu, select [Tray Unlock].
NOTE: If the printer stops due to insufficient paper in a tray,
the system unlocks the tray.
2. When the green Ready to Open indicator lights, pull the feeder
tray out until it stops.
Figure 2-4 Ready to Open indicator
3. Place the paper in the tray, following the instructions on the
labels.
1
2
Figure 2-5 Tray labels
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1. Paper edge guide lines
2. Loading instructions
Do the following:
•
•
•
Remove any damaged sheets.
Trays 1 and 2: Load paper with the wrapper seam side up.
Trays 3, 4, 5 and 6: Load paper with the curl side up. If you
do not see any curl, load the paper with the wrapper seam
side down.
•
•
•
Fan predrilled paper fan thoroughly and remove any paper
plugs.
Load transparencies and 9-inch / 229 mm tabs into trays 1
and 2 only.
Ensure that the paper is loaded into the right front corner of
the tray.
CAUTION: Do not load above the MAX line on the paper guide.
Figure 2-6 Maximum fill line
•
•
After loading paper in tray 1 or 2, adjust the rear guide to
touch the paper stack.
In tray 3, 4, 5, or 6, adjust the rear and side paper guides
to touch the stack.
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Figure 2-7 Rear and side guides in trays 3, 4, 5, and 6
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Managing the printer
NOTE: To enable short-edge feed (SEF) for larger papers, load
paper with the short edge against the side paper guide and the
long edge against the rear guide.
Figure 2-8 Large paper loaded for short edge feeding; for example,
11 by 17 inches / 279 by 432 mm
3. In trays 1 and 2, slide the rear guide until it touches the stack.
Figure 2-9 Slide rear guide to stack
4. Press the green dot on the tray latch until the assembly clicks
into place.
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Figure 2-10 Press green dot on tray latch
5. Push the tray in slowly but firmly, until it latches.
CAUTION: Do not slam the tray closed.
6. If the printer has stopped due to low paper, select Continue on
the display monitor.
Unloading a stacker bin
Follow this procedure to unload printed output from a stacker bin.
1. Select a bin for unloading by pressing the Bin Unload button
on the bin control panel. You can also select a bin for
unloading from the printer mimic on the printer control screen.
Figure 2-11 When a bin is selected, the bin elevator lowers.
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Managing the printer
NOTE: After the bin elevator lowers, the bin cannot be used until it
is emptied completely.
2. When the bin elevator stops in the down position, the Ready to
Unload indicator lights.
Figure 2-12 Ready to Unload light
CAUTION: Always use both hands to lift a container or pallet out
of the bin.
3. Open the bin doors, pull the platform out until it stops, and lift
the container, pallet (for “pallet only” stacking), or paper stack
off the platform.
Figure 2-13 Lift container, pallet, or paper stack
4. Carry the loaded container, pallet, or paper stack to a nearby
table or paper cart.
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5. If you are using a container or pallet, empty it and return it to
the stacker bin.
Points to note for containers:
•
The empty container must be the same size as the
previous container if the bin is in an auto switching
combination, or if the print job is not complete and stacking
continues into the bin.
•
•
A different size container may be used if the bin is not
selected for use or is not in an auto switching combination.
To switch from containerless stacking to stacking in a
container or on a pallet (for “pallet only” stacking), press
and release the green button on top of the stacker bin
platform.
Figure 2-14 Press and release green button
•
To switch from stacking into a container or pallet to
containerless stacking, slide the green tab (located on top
of the stacker bin platform) forward until you hear a click.
The following figure shows the green tab location.
Figure 2-15 Slide green tab forward
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Managing the printer
6. Firmly push the platform back to its original position and close
the bin doors. The bin elevator rises, and the bin is again
ready for use.
NOTE: The platform does not rise until you have opened and
closed both bin doors.
If the bin is not empty, the elevator remains down, and a
message appears on the display monitor telling you to empty
the bin.
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3 Managing the system
This chapter provides management-related information that
pertains to the system as a whole such as starting, stopping, and
rebooting the system and operating the tape drives.
Starting, stopping, and rebooting the system
Shut down and reboot the system only when you are directed in
the “Troubleshooting” chapter of this guide; or after loading new
software, such as Novell NetWare or AppleTalk gateways.
CAUTION: Do not shut down the controller using the Quit option
on the pull-down menu of any window or the Exit option on the
Workspace pop-up menu.
Powering on the controller
Wait at least one minute after power has been switched off before
continuing. Then switch on power to the controller components in
the following order:
1. Any external SCSI devices, starting with the unit with the SCSI
terminator and following the connection chain toward the Sun
workstation
2. Other peripherals
3. Monitor
4. Sun workstation
When the operating system finishes rebooting, the Xerox
application software starts. When the DocuSP Print Services
window displays, power on the printer.
Powering on the printer
1. Make sure the printer power cord is securely plugged into the
power receptacle, and the power button is pressed on.
2. Log on as the Administrator or Operator.
3. On the DocuSP Print Services window, select [Printer On]
from the Printer menu.
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Holding queues
Before rebooting or powering off the system, hold all active
queues. A held queue does not release any jobs for printing, nor
accept any jobs that are sent to it.
On the Queue Manager window, do the following for each active
queue:
1. Right click the queue name.
2. From the Properties menu, select [Do Not Accept Jobs] or
[Do Not Release Jobs], as appropriate.
To hold all queues:
1. Right click in the queue list section, and select [Select All]
from the pop-up menu.
2. Right click again in the queue list section and select [Do Not
Accept Jobs].
3. Right click in the queue list section, and select [Do Not
Release Jobs].
Releasing queues
After rebooting or powering on the system, release all held
queues.
On the Queue Manager window, do the following for each active
queue:
1. Right click the queue name.
2. From the pop-up menu, select [Accept Jobs] or [Release
Jobs], as appropriate.
To release all queues:
1. Right click in the queue list section, and select [Select All]
from the pop-up window.
2. Right click again in the queue list section, and select [Accept
Jobs].
3. Right click in the queue list section, and select [Release
Jobs].
Rebooting the system (warm boot)
1. On the DocuSP Print Services window, click the [Queue
Manager] icon.
2. Hold all queues. (Refer to “Holding queues,” earlier in this
chapter.)
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Managing the system
3. On the DocuSP Print Services window, select [Exit] from the
System menu. All GUI windows disappear.
4. Open a Terminal window, as follows:
a. Right click on the screen background.
b. From the Workspace pop-up menu, select [Tools].
c. From the Tools menu, select [Terminal].
5. In the Terminal window, log on as root user.
6. Enter:
sync; sync; reboot
7. When the DocuSP Print Service window reopens, log on as
Operator or Administrator.
8. Power on the printer by selecting [Printer On] from the Printer
menu.
9. Release all held queues. (Refer to “Releasing queues,” earlier
in this chapter.)
Performing a deferred shutdown and reboot
Use this procedure when the system requests a reboot during a
recovery, and you want to wait for queued jobs to finish printing.
1. On the DocuSP Print Services window, log on as
Administrator or Operator.
2. Hold any active queues. (Refer to “Holding queues,” earlier in
this chapter.)
3. On the DocuSP Print Services window, select [Shutdown]
from the System menu.
4. When the DocuSp Print Services window closes and an ok
prompt appears at the bottom of the screen, enter boot.
5. When the DocuSP Print Services window reopens, release all
held queues. (Refer to “Releasing queues,” earlier in this
chapter.)
Performing an immediate shutdown and reboot
Use this procedure when the system requests a reboot during a
recovery without waiting for queued jobs to finish printing.
1. On the DocuSP Print Services window, log on as
Administrator or Operator.
2. Hold any active queues. (Refer to “Holding queues,” earlier in
this chapter.)
3. On the DocuSP Print Services window, select [Immediate
Shutdown] from the System menu.
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Managing the system
4. Click [Yes] on the confirmation window.
5. When the DocuSP Print Services window closes and an ok
prompt appears at the bottom of the screen, enter boot.
6. When the DocuSP Print Services window reopens, release all
held queues. (Refer to “Releasing queues,” earlier in this
chapter.)
Restarting the DocuSP software
1. On the DocuSP Print Services window, log on as
Administrator or Operator.
2. Hold any active queues. (Refer to “Holding queues,” earlier in
this chapter.)
3. On the DocuSP Print Services window, select [Restart] from
the System menu.
4. Wait for the DocuSP Print Services window to close and
reopen.
5. Release all held queues. (Refer to “Releasing queues,” earlier
in this chapter.)
Powering off the system
You may be required to power down the system under the
following conditions:
•
•
•
•
•
•
Work is being done on an attached printer.
The Sun workstation is being moved.
SCSI peripherals are being added or removed.
A power outage is planned.
The Sun workstation is receiving hardware maintenance.
The DocuSP controller will not be in use for an extended
period.
The Sun workstation should run continuously. Refer to the Sun
hardware manuals for recommendations for when to power off the
system.
CAUTION: Do not shut down DVD players and SCSI tape drives
unless you are powering off the entire system.
1. Log on as Administrator or Operator.
2. Hold any active queues. (Refer to “Holding queues,” earlier in
this chapter.)
3. Select [Printer Off] from the Printer menu.
4. Select [Shutdown] from the System menu.
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Managing the system
5. Click [Yes] on the confirmation window.
6. When the DocuSP Print Services window closes and an ok
prompt appears at the bottom of the screen, switch off power
to the computer components in the following order:
a. Any external SCSI devices, such as disk drives, tape
drives, or DVD players
b. Any other peripheral devices, such as modems
c. Sun workstation
d. Monitor
7. When the DocuSP software is running again, resubmit any
documents that had not completed printing.
Performing an emergency power off
Disconnect the power cable from the power outlet immediately
after powering off, and contact your Xerox service representative.
Use this procedure to switch off power quickly if any of the
following occurs:
•
•
•
The equipment emits unusual odors or makes unusual noises.
The power cable is damaged or frayed.
A wall panel circuit breaker, fuse, or other safety device is
switched.
•
•
•
Liquid is spilled into the equipment.
The equipment is exposed to water damage or flooding.
Any part of the equipment is damaged.
Powering off the controller
CAUTION: This procedure may corrupt the DocuSP software or
result in data loss. Use it only in emergency.
1. On the DocuSP Print Services window, select [Immediate
Shutdown] from the System menu.
2. After the DocuSP Print Services window has closed, shut off
the power to the controller by one of the following methods:
•
•
Switch off the controller power switch, located on the front
of the processor.
Grasp the controller plug firmly and pull it from the wall
outlet.
Warning: Do not grasp the cable to pull out the plug.
•
Switch off the controller power strip.
NOTE: This method powers off everything that is plugged into
the power strip, including the processor, monitor, QIC tape
drive, 36-track tape drive, and external hard disk drive.
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Powering off the printer
1. Power off the controller.
2. Shut off power to the printer by one of the following methods:
•
Open the right front door of the printer and press the power
button.
Figure 3-1 Shutting off power
•
(U. S. only) Grasp the printer plug firmly and pull it from the
wall outlet.
WARNING: Do not grasp the cable to pull out the plug.
•
Open the left door of the printer, and push down circuit
breakers CB101, CB102, and CB103.
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Figure 3-2 Circuit breaker locations
Operating the 18/36 track tape drive
The external 18/36 track tape drive uses 1/2-inch cartridge tapes.
You can use it to load resources and to submit offline print jobs.
Powering on the tape drive
Press the Power button on the front of the drive.
The drive displays the name of each diagnostic test while
performing it.
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Figure 3-3 Press the power button and display diagnostic test
1. Power switch
2. Message display
Powering off the tape drive
1. Press the Ready button.
Figure 3-4 Ready button
2. Unload any tape cartridge.
3. Press the Power button.
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Figure 3-5 The Power button
Placing the tape drive online
1. Load a tape cartridge in the drive.
2. Press the Ready button.
If a tape is loaded but the drive is not online, press the Ready
button to place the drive online.
Loading a tape
Before loading a tape, check the cartridge for damage.
CAUTION: A damaged cartridge can prevent the tape from
threading correctly and can damage the tape drive.
Do not load a cartridge if:
•
•
The case is cracked or broken.
The leader block (the blank section at the beginning of the
tape) or its latch is broken.
•
•
•
•
The file protect selector or sensor is damaged.
The label is peeling.
The case contains any liquid.
The tape was wound completely out of the cartridge, then
reattached to the cartridge reel.
If a cartridge is damaged, substitute one that contains a backup
version of the data.
1. Hold the cartridge with the smooth side on top and the leader
block toward the drive.
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Figure 3-6 Hold the cartridge
CAUTION: Never force a cartridge into the tape drive.
2. Slide the cartridge into the entry slot of the tape drive until it
stops.
Figure 3-7 Slide cartridge into entry slot
After about 15 seconds, the tape is loaded. The message window
displays Online, and indicates whether the cartridge is file
protected (F) or unprotected (U).
Unloading a tape
Automatic
procedure
When a job is finished, the tape drive rewinds the tape and
unloads and ejects the cartridge.
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1. Press the Ready button to take the tape drive offline.
Manual procedure
2. Press the Unload button.
Figure 3-8 The Unload and Ready buttons
1. Unload button
2. Ready button
The message window indicates when the tape drive is rewinding
or unloading.
Guidelines for handling cartridges
•
•
•
Never pry open the feed slot door of the tape drive.
Never force a tape cartridge into or out of the tape drive.
Never leave a cartridge in the tape drive while powering off.
This could damage data on the tape and the tape drive
components.
•
•
•
•
•
Store cartridges vertically in a clean area that has the same
temperature and humidity as the tape drive location.
If the storage environment is different, bring the cartridges into
the tape system environment 24 hours before using them.
Never remove the protective wrapping until you are ready to
use the cartridge.
Every time you pick up a cartridge, ensure that the leader
block is latched.
Never carry two or more cartridges loose in a container.
Leader blocks can snag on other cartridges and unlatch.
•
•
•
•
•
Keep cartridges clean and dry.
Never release a leader block and pull tape from a cartridge.
Never open a cartridge.
Never expose tape or a cartridge to direct sunlight.
Never smoke near the tape drive or cartridge storage areas.
Tobacco smoke and ash are damaging to tapes.
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•
•
•
•
Never place cartridges near electric motors or any other
magnetic sources that may erase data.
To clean a cartridge, wipe off dust, dirt, and moisture with a
lint-free cloth.
If you must use a cleaning solution, make sure it is formulated
for tape cartridges. Never allow the solution to touch the tape.
If a leader block comes off and there is no other damage, you
can use a leader block repair kit to reattach the block. You can
then use the cartridge one more time to copy the data onto a
new cartridge.
•
•
If a label starts to peel, replace it immediately.
Do not write on a label that is on a cartridge. Write a new label,
remove the old one, and replace it with the new one.
•
Place the two labels in the recessed areas of the cartridge as
shown below:
Figure 3-9 Placement of labels
1. Customer label on top
2. Volume/serial number label opposite side of thumbwheel
•
•
Write on labels with markers that do not smear.
Use only labels that leave no residue when removed.
Setting file protection
To make a tape read-only, turn the thumbwheel on the side of the
cartridge until a white dot appears in the window.
To enable writing to the tape, turn the thumbwheel until the dot is
not visible.
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Figure 3-10 File protection dot
Printing the online Help documentation
You can print out the entire set of Help documentation screens
from the controller as a single document.
1. From the Help pull-down menu, select [Print Help
Documentation...].
2. On the Print Help Documentation window, select from the
Queue menu the queue to which you want to send the Help file
to print.
3. Click [OK]. The printer prints out the entire set of Help
windows.
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4 Maintaining the system
This chapter provides information on paper care, on adding and
replacing consumable supplies such as dry ink, and on cleaning
the various areas of the system, including the tape drives.
Paper care
Correct storage and handling of media prevents jams and delays,
and ensures optimum productivity.
Storing paper
It is important to store paper correctly. Temperature and humidity
affect the way your printer processes paper. Store paper in the
cartons it came in. To reduce the possibility of moisture
absorption, always place cartons on a wooden pallet or store them
in a cabinet off the floor.
After removing the paper from its carton, always store it:
•
•
•
•
In its wrapper
On a flat surface
In a closed cabinet
In a cool, dry area
o
o
•
•
In 68 to 76 F / 20 to 24.4 C
In 35% to 55% humidity
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Figure 4-1 Storing paper correctly
Figure 4-2 Recommended temperature and humidity for
paper storage
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Conditioning paper
Because temperature and humidity affect paper performance in
the printer, you need to condition paper before using it. To
condition paper, store it for a specified length of time in the same
type of environment as your printer.
The length of time you should condition your paper depends on
the amount of paper and the difference between the storage and
operating temperatures.
Use the following chart to determine the number of hours needed
to condition stacked cartons of paper.
NOTE: The numbers in the top two rows indicate the temperature
difference between the storage area and the operating
environment, not actual room temperatures.
Table 4-1 Temperature and hours needed to condition paper
Temperature difference between storage and operating areas
Fahrenheit
o
o
o
o
o
o
o
10
15
20
25
30
40
50
Centigrade
o
o
o
o
o
o
o
5.5
8.5
11
13
17
22
28
Cartons Hours needed to condition the paper
1
4
8
11
12
18
23
26
14
15
22
28
32
17
18
27
35
38
24
25
38
48
54
34
35
51
67
75
5
5
9
10
20
40
8
14
16
19
11
14
Example: If you want to move ten cartons of paper from a storage
o
area with a temperature of 90 F to an operating area with a
o
o
temperature of 70 F (a 20 difference), you should do so at least
18 hours before using the paper.
Paper curl
Before the manufacturer cuts paper into sheets, it is stored on
large rolls. After it is cut and packaged, it retains some of the curl
from the rollers.
Although it is unnecessary to load paper with the curl facing up or
down, best results occur when you are consistent. For example, if
you open paper with the wrapper seam up, always load it in the
tray that way.
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Maintaining the system
Using consumables
The following tasks are part of maintaining your system:
•
•
•
•
Adding fuser agent
Replacing the dry ink waste container
Replacing the dry ink cartridge
Using the custom transfer assist blade
Adding fuser agent
WARNING: Fuser agent contains silicone, which can cause
irritation upon contact with the eyes. Be sure to wash your hands
with soap and water after you finish this procedure.
To add fuser agent:
1. Open the right and left doors of the printer and locate the fuser
area.
Figure 4-3 The fuser area
2. Place a dropcloth on the floor under the fuser area.
3. Grasp the green handle on the fuser drawer and pull it out until
it stops.
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Figure 4-4 Pull out fuser drawer
4. Locate the fuser agent reservoir.
Figure 4-5 The fuser agent resevoir
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5. Pull the fuser agent reservoir out until it stops.
6. Remove the reservoir cap by turning it counterclockwise.
7. Remove the cap from a new bottle of fuser agent.
WARNING: If any fuser agent spills on the floor, remove it
immediately. Fuser agent spills make the floor slippery.
CAUTION: The fuser reservoir has an antisplash seal. Do not
push the fuser agent bottle into the reservoir with excessive force,
as this can damage the seal.
8. Carefully pour the fuser agent into the reservoir, until the level
reaches the MAX line.
Figure 4-6 Pour fuser agent to MAX line
9. Replace the reservoir cap by turning it clockwise.
10. Push the fuser agent reservoir in until it stops.
11. Push the fuser drawer in until it latches in place.
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Figure 4-7 Push in fuser drawer
12. Close the printer doors.
NOTE: The fuser agent message disappears after the system
prints between 32 and 40 sheets. Because the sheets must be
processed continuously, you may want to run 45 test pages in
order to clear the message from the system (unless the current
print job contains at least 40 pages).
Replacing the dry ink waste container
To replace the dry ink waste container:
1. Open the right and left doors of the printer and locate the dry
ink waste container.
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Figure 4-8 Dry ink waste container
2. Place a dropcloth on the floor under the dry ink waste
container area.
CAUTION: To prevent dry ink spills, do not tip or tilt the waste
container.
3. Pull the full waste container out of the printer.
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Figure 4-9 Pull out waste container
4. Remove the cap from the top of the full waste container.
Figure 4-10 Remove cap
5. Place the removed cap over the opening on the end of the full
waste container.
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6. Slide a new, empty, dry ink waste container into the printer
until the container stops.
Figure 4-11 Slide in new waste container
7. Close the printer doors.
NOTE: If any dry ink gets on your hands, wash them with soap
and cold water. Heat sets the ink permanently. If any dry ink
gets on your clothes, brush them with a dry paper towel or a
stiff bristled brush. If this does not remove the ink immediately,
launder with detergent and cold water. Dry cleaners should be
told that the spot is dry ink for a printer, so they do not use a
solvent that sets the stain.
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Replacing the dry ink cartridge
CAUTION: To prevent dry ink spillage, remove the cartridge only
when directed to do so by a message on the display monitor.
To replace the dry ink cartridge:
1. Open the right and left doors of the printer and locate the dry
ink area at the left side of the printer. There are step by step
instructions on the panel next to the dry ink cartridge.
Figure 4-12 Locate dry ink area
2. Place a dropcloth on the floor under the dry ink area.
3. Pull the empty dry ink cartridge out until it stops.
4. Move the green handle to the right (the unlatched position) to
release the cartridge and lid.
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Figure 4-13 Move green handle to right
5. Remove the empty cartridge and discard it.
6. Turn a new, full cartridge of dry ink upside down and shake it
well to loosen the contents thoroughly.
7. Insert the new cartridge into the printer until it stops.
Figure 4-14 Insert new cartridge
8. Move the green handle to the left (the latched position) to
secure the lid of the cartridge.
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Figure 4-15 Move green handle to left
9. Hold the cartridge in place and pull off the paper seal.
10. Discard the seal along with the drop cloth.
11. Close the printer doors.
NOTE: If any dry ink gets on your hands, wash them with soap
and cold water. Heat sets the ink permanently. If any dry ink
gets on your clothes, brush them with a dry paper towel or a
stiff bristled brush. If this does not remove the ink immediately,
launder with detergent and cold water. Dry cleaners should be
told that the spot is dry ink for a printer, so they will not use a
solvent that sets the stain.
Using the custom transfer assist blade
The custom transfer assist blade in the printer assures good print
quality for your jobs. A kit is available allowing you to customize
the transfer assist blade for use with nonstandard paper sizes.
You cannot use the custom transfer assist blade for print jobs that
use more than one paper size. In addition, the following paper
lengths cannot use the blade:
•
In U.S. markets
–
–
–
11.1 to 11.4 inches/282 to 290 mm
11.8 to 12.1 inches/300 to 307 mm
13 to 13.5 inches/330 to 343 mm
•
In non-U.S. markets
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–
–
11.1 inches to 11.4 inches/282 to 290 mm
11.8 inches to 12.1 inches/300 to 307 mm
NOTE: With these paper sizes, transfer efficiency may be
reduced.
CAUTION: To avoid damage to the photoreceptor, you must
perform the Setting tray size with the transfer assist blade
Installing the
custom transfer
assist blade
The custom transfer assist blade comes in a package containing
detailed instructions. Be sure you follow the instructions carefully.
CAUTION: To prevent damage to the system, have your service
representative show you the procedure before you attempt to
customize and install a transfer assist blade for the first time.
Setting tray size with
the custom transfer
assist blade
When you are using the custom transfer assist blade, you must
set the tray length. Use the following two tables to determine the
tray length setting to use.
Table 4-2 US tray length settings for custom transfer assist blades
Paper Size
Set Paper Size to
11.5 to 11.7 inches/292 to 297 mm 11.7 inches/297 mm
12.1 to 12.9 inches/307 to 328 mm 13 inches/330 mm
13 to 13.9 inches/330 to 353 mm
14 inches/356 mm
Table 4-3 Non-US tray length settings for custom transfer
assist blades
Paper Size
Set Paper Size to
10 to 10.9 inches/254 to 277 mm 11 inches/279 mm
11.5 to 11.6 inches/292 to 294 mm 11.7 inches/297 mm
12.1 to 12.9 inches/307 to 328 mm 13 inches/330 mm
Cleaning the system and its components
Cleaning tasks consist of the following:
•
•
•
•
Cleaning the 18/36-track cartridge tape drive
Cleaning the 26-track cartridge tape drive
Cleaning the DVD drive
Cleaning the diskette drive
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Maintaining the system
Cleaning the sensors and the reflecting surfaces
•
•
•
Cleaning the display
Cleaning the exterior surfaces of the system
Cleaning the 18/36-track cartridge tape drive
A cleaning cartridge is shipped with each 18/36-track cartridge
tape drive. This cartridge should be replaced after 500 uses.
When the tape drive needs to be cleaned, CLEAN appears in the
message display after a cartridge is unloaded and during a rewind
or locate operation.
NOTE: CLEAN is a status message, not an error message.
CAUTION: Never power off the tape drive without following the
cleaning procedure once the CLEAN message has appeared.
To clean the 18/36-track cartridge tape drive read/write heads:
CAUTION: The cleaning cartridge must be undamaged and
clean.
1. Remove any cartridge loaded in the tape drive.
2. Insert the cleaning cartridge.
The cleaning cycle takes approximately 15 seconds.
3. Remove the cleaning cartridge when it is unloaded.
4. Mark the usage on the tape label. Do not use a grease pencil.
You must clean the 18/36-track cartridge tape drive regularly to
keep it functioning properly.
Cleaning the 26-track cartridge tape drive
The 26-track, or quarter inch cartridge (QIC) tape drive heads
should be cleaned at least once a week. If you use the drive for
eight hours or more per day, then you should clean the drive daily.
The process is simple and requires very little time.
1. If there is a cartridge in the tape drive, remove it.
2. Insert the cleaning cartridge into the tape drive and close the
door. Cleaning begins automatically once the cartridge is
inserted.
3. Allow the tape to run for approximately 30 seconds, then
remove it.
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NOTE: Replace the foam pad on the cleaning cartridge after it
has been used three times. The cleaning cartridge itself can
be used approximately 100 times.
Cleaning the DVD drive
Follow the DVD cleaning directions and recommended cleaning
frequency.
1. If there is a DVD disk in the drive, remove it.
2. Follow the directions to clean the DVD drive.
Cleaning the diskette drive
The floppy disk drive must be cleaned at recommended intervals
to prevent read and write errors.
To clean the diskette drive:
1. If there is a diskette in the floppy disk drive, remove it.
2. Insert the cleaning diskette into the disk drive.
3. Follow the directions on the cleaning diskette to clean the
diskette drive.
4. Remove the cleaning diskette.
Cleaning the sensors and the reflecting surfaces
The following is a list of sensors to clean:
•
•
•
•
•
•
Q850 sensor
Q1011 sensor and mirror
Q1106 sensor
Q1166 sensor
Q1107 sensor
Q1164 sensor
Cleaning the Q850 sensor
Follow this procedure when directed by Xerox Customer Support
Center personnel.
1. Open the right and left doors of the printer and locate area 4.
2. Raise the area 4 green handle until it locks into place.
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Figure 4-16 Raise area 4 green handle
3. Locate the Q850 sensor.
Figure 4-17 Q850 sensor
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4. Place a dry cleaning pad on the sensor and move it from left to
right to clean the sensor.
5. Lower the area 4 green handle.
6. Close the printer doors.
Cleaning the Q1011 sensor and mirror
Follow this procedure when directed by Xerox Customer Support
Center personnel.
1. Open the right and left doors of the printer and locate the
Q1011 sensor.
Figure 4-18 Q1011 sensor
2. Apply a small amount of lens and mirror cleaner to a cleaning
pad.
3. Wipe the sensor and mirror gently with the cleaning pad.
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Figure 4-19 Gently wipe sensor and mirror
Cleaning additional sensors
There are additional sensors that you should clean when directed
by Xerox Customer Support Center personnel.
NOTE: If the sensor is very dirty, you may use a small amount of
alcohol on a swab to clean it.
CAUTION: Do not use any abrasive materials or stronger
solvents on the sensor.
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Cleaning the Q1106 and Q1166 sensors
To access sensors Q1106 and Q1166, open the top cover of the
high capacity stacker.
To clean the sensors:
1. Brush or wipe the sensor windows lightly.
2. Remove any paper dust present in the area.
Figure 4-20 Remove paper dust
Cleaning the Q1107 sensor
To access sensor Q1107, open the top cover of the high capacity
stacker.
To clean the sensor:
1. Brush or wipe the sensor window lightly.
2. Remove any paper dust present in the area.
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Figure 4-21 Clean Q1107 sensor
Cleaning the Q1164 sensor
To access sensor Q1164, open the top cover of the last feeder/
stacker module (the one containing the purge tray).
To clean the sensor:
1. Brush or wipe the sensor window lightly.
2. Remove any paper dust present in the area.
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Figure 4-22 Clean Q1164 sensor
Cleaning the display
The display should be cleaned as required.
Clean the display with a soft, lint-free cloth dampened with a glass
or lens and mirror cleaner. Do not spray the liquid directly onto the
display because it may cause damage.
Cleaning the exterior surfaces of the system
Clean the exterior surfaces of the printer daily, if possible.
Clean the exterior surfaces with a mild household detergent that
has been poured or sprayed onto a cloth lightly dampened with
water. Do not saturate the cloth; just dampen it.
CAUTION: Liquids must not be allowed to drip onto anything
electrical or mechanical. For the same reason, never spray or
pour the cleaner directly onto the keyboard or the exterior
surfaces of the system.
4-22
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5 Troubleshooting
This chapter contains instructions for performing problem isolation
and resolution, including paper jams.
Undeclared faults
Undeclared faults are problems that occur with no message
displayed at the client workstation and no fault declared by the
system software.
Problem classifications
Problems that may occur on the system can be categorized as
follows:
•
Client problems: Client problems includes job submission
problems with no message displayed at the client workstation.
•
Graphical User Interface (GUI) problems: Graphical User
Interface (GUI) icons or windows do not appear correctly, do
not operate correctly, or disappear suddenly.
•
•
Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text runs off the page, or sentences run into each
other.
•
Inoperable system: The inoperable system has experienced
an unrecoverable software error due to a job or operator
action.
•
•
Job flow: Jobs sent from the client are not received at a
printer queue.
Job integrity: Job Integrity means the output from the printer
is not as expected, such as having missing pages, missing
data, incorrect page orientation, incorrectly ordered sets, or
job attribute inconsistencies.
•
PDL problem isolation: The PDL problem isolation
procedure provides questions that a System Administrator
may ask the job submitters when they are experiencing
problems with printing.
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Troubleshooting
•
•
Process problems: A process was followed incorrectly or
unintentionally.
Productivity and performance: Productivity/performance
problems means the job takes an excessive amount of time to
complete.
•
Save problems: A job is submitted from a client with [Save]
designated, but the job is not saved.
Troubleshooting client problems
Client problems are handled differently, depending on the client
platform used.
After determining the type of problem, follow the appropriate
procedure. If the problem still exists after completing the
procedure, contact the customer support center for assistance.
Solving FreeFlow Prepress problems
Problem: A job that is submitted from a 2.5 client does not print.
1. Systems using DigiPath 2.5 or jobs from 2.5 clients should
upgrade the client. Contact the local support center for
information.
Troubleshooting Graphical User Interface (GUI) problems
Use the following procedures when the Printer Manager, Queue
Manager, Job Manager, Administration, or Help modules do not
function, or you cannot use Exit to restart the system.
•
•
Problem: One of the icons on the DocuSP Print Services
window is selected and does not respond or suddenly
disappears.
1. Restart the software.
Problem: The GUI comes up with a black background, and
the label names do not display correctly.
1. Determine if the /opt/XRXnps/XRXservui/data/locale/
<locale*>/resources directory exists.
–
–
Determine if there are files in the directory.
Determine if the users have read permission for the
files.
2. Determine if the /opt/XRXnps/XRXservui/data/
ui.mn.config file exists.
3. If the /opt/XRXnps/XRXservui/data/locale/<locale*>/
resources directory or the /opt/XRXnps/XRXservui/
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data/ui.mn.config file do not exist, set the
XAPPLRESDIR environment variable by entering the
following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/
data/locale/<locale>resources
NOTE:**<locale> is the locale of your server:
–
–
–
–
–
–
–
–
en_US for U.S. English
fr for French
es for Spanish
de for German
it for Italian
ja for Japanese
po for Portuguese
ne for Dutch
Troubleshooting print quality problems
A print quality problem means that the job was submitted
successfully, but does not print correctly.
NOTE: If the Image Quality parameters are changed, you must
restart or reboot the DocuSP software in order for the changes to
take affect.
NOTE: The image quality default settings are optimized for the
printer. If changes have been made, you can restore the factory
installed defaults by selecting [Defaults].
Selecting [Reset] sets the image quality parameters to the most
recently applied setting.
Resolving print quality problems on a PostScript job
To isolate and resolve a print quality problem on a PostScript job,
perform the following:
•
Determine if an error page has been printed.
NOTE: If error pages are not enabled, you can enable error
pages and resubmit the job, or obtain the information from the
/opt/XRXnps/log/errorLogs directory. This directory contains
error.##.log files, where ## corresponds with the Job ID
number. Note the Job ID number from the printer queue and
read the corresponding error log.
•
•
Submit the job to a draft PostScript printer, if one is available,
to determine if the master is valid.
Ensure that jobs are being sent to the correct queue.
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•
Ensure that a valid PDL is used; for example, an Adobe driver
outputs a valid PDL file in PostScript format.
NOTE: Gray scales or graphic images may contain image quality
differences if they are printed using a 300 dpi decomposer.
Isolating and resolving printer-driven print quality problems
Problem: The output from the printer contains defects such as
deletions, line problems, and missing images.
•
•
•
Determine if the job has ever been printed correctly on this
system.
If possible, print the job on a draft printer. If the job prints
correctly, contact the customer support center.
Determine if other jobs are exhibiting the same problem. This
could indicate a printer problem. Contact the customer support
center.
•
Recreate the job with a different print driver and resubmit it to
the printer.
Resolving font problems
Use the following procedures to isolate and resolve common font
problems.
•
Problem: The job prints with the wrong font.
Determine if the font is being downloaded with the job. If a
downloaded font is not found, font substitution occurs and an
error page is printed.
If the font is not being downloaded with the job, determine if
the font is loaded on the server by viewing the PostScript/PCL
Fonts tab on the Administration window.
•
•
•
Problem: Characters appear jagged.
Determine if there is a scalable option available for that font
and whether the user selected that option.
Problem: Some incorrect characters print.
Determine if the document was created with one driver and
printed with another driver.
Problem: Text runs off the page, or sentences run into each
other.
Determine if the document was created with one driver and
printed with another driver.
•
Problem: Small fonts are printing ragged.
Change the default font renderer in the Printer Manager from
Adobe Type Manager to Font Solution.
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Troubleshooting
NOTE: If you are comparing prints from a proof printer, ensure
that the same PDL file was used to make the prints on both
printers.
Troubleshooting job flow problems
•
Problem: A PostScript, ASCII, or TIFF job displays a status of
Processing, and does not print.
1. Hold the job.
2. Submit the job to a draft PostScript printer, if possible, to
determine if the master is corrupted.
3. If the job prints, contact the customer support center.
•
Problem: A job that does not have faults has been submitted
and is not printing.
1. Shut down, then restart the DocuSP software.
NOTE: After the restart, the job either processes or faults.
2. If the banner or error pages are enabled, determine if the
–admfac process is active.
•
Problem: An active job with a status of “printing” or “waiting
for printer” is not printing and there are no faults or messages.
1. Open a printer door. If a message appears in the faults
and messages frame, the controller is communicating
with the printer.
2. If you determine that the job is taking too much time,
restart the DocuSP software.
Troubleshooting job integrity problems
A job integrity problem means that the output from the printer is
not as expected; for example, missing pages, missing data,
incorrect page orientation, incorrectly ordered sets, or job attribute
inconsistencies.
•
Problem: The job does not print as expected:
1. Check the job properties to determine if the job was
programmed correctly.
2. Check for any queue override attributes.
3. If the job is a PCL or a PostScript job, check the file for job
ticket information.
4. Resubmit the job from the client.
5. If possible, recreate the job.
•
Problem: Jobs are printing in reverse order.
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Troubleshooting
–
–
Verify that your PDL file was created without reverse order
instructions.
Verify that the application was not set up to print in reverse
order.
Troubleshooting PDL problems
The problem isolation for PDL problems procedure provides
questions that the system administrator may ask the job
submitters when they are encountering problems with printing
PDL files. The answers to these questions will assist in isolating
the problem.
Isolating HP PCL file problems
Ask the following questions when there are problems with HP PCL
files:
•
•
•
•
What printer driver was used to create the file?
What application was used to create the file?
Do all applications create this file format?
Have you tried selecting a different driver to create this type of
file? If so, did it print without problems?
•
•
•
•
•
Has the file been printed previously on a different printer? If so,
what printer was selected?
Because HP PCL printers rarely print a list of errors, what do
you see as the specific image errors or problems in the prints?
When you compare the problem prints with a hard copy proof,
what specifically do you need to correct?
Was the file recreated and resubmitted? If so, what was the
result?
Especially for large jobs, has the file been submitted to a
queue that is accepting files and is clear of problems, or for
which resources were available and adequate?
•
•
Did this file or similar files print on a previously installed
version of the system software?
Has printing been attempted with the most recent version of
the system software?
Isolating PostScript file problems
Ask the following questions when there are problems with
PostScript files:
•
•
What printer driver was used to create the file?
What client/application was used to create the file? Do all
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Troubleshooting
applications create this type of file?
•
Was the file recreated and resubmitted with a different driver
(for example: 6135 driver, Adobe with the 6135 PPD,
LaserWriterII NTX, Linotronic330, or DT135)? If so, what was
the result?
•
•
•
•
Has the file been printed on a second PostScript printer (for
example: on another printer, a true Adobe PS2 printer)?
Is there a printed PostScript error page. If there is one, what
errors are listed?
Was the file recreated and resubmitted? If so, what was the
result?
Especially for large jobs: Has the file been submitted to a
queue that is accepting files and is clear of problems, and for
which resources were available and adequate?
•
•
What do you see as the specific image errors or problems in
the prints?
When you compare the problem prints with a hard copy proof
(for example, from a true Adobe2 printer), what specifically do
you need to correct?
•
•
Did this file or similar files print on a previously installed
version of the system software?
Has printing been attempted with the most recently released
version of the system software installed?
Isolating TIFF file problems
Ask the following questions when there are problems with TIFFS:
•
•
Is the file a true TIFF or is it a TIFF wrapped in PostScript as
determined by viewing the file in a text editor and checking the
PostScript header?
Did the PostScript error page list the error as "Decomposition
Task Failed" to indicate that the tags and compression formats
of this file are not supported?
•
•
What type of client and application was used to submit the
file?
Was the file created using FreeFlow PrePress Suite, or using
generic image manipulation software (for example: Corel,
PhotoShop, or Word) or did it originate from a scanner?
•
Can the TIFF image be viewed using any software package
(for example: Corel, PhotoShop, ImageWiz, Word, or
FreeFlow)?
•
•
Has the file been recreated and resubmitted?
Does the error page list errors such as "image mask,"
"Xeroximage," or "image" to indicate that the FTP transmission
of the file has corrupted the TIFF image data?
•
If the file has an orientation problem, has an attempt been
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made to change the orientation using the Xerox Client
Software print command orientation switch, <orientation>?
Additional TIFF questions:
•
•
•
•
•
What compression format was used to compress the file (for
example: group 3, group 4, packbits, or RLE)?
What dots per inch (DPI) resolution was used or intended for
the file (for example: 300 dpi or 600 dpi)?
What TIFF specification was used or intended for the file (for
example: TIFF Spec. 5.0 vs. TIFF Spec. 6.0)?
Did this file or similar files print on a previously installed
version of the system software?
Has printing been attempted with the most recent version of
system software installed?
Isolating PDF file problems
Ask the following questions when there are problems with PDF
files:
•
•
•
Did you try creating the PDF from the original PostScript
through the latest version of Adobe’s PDF Distiller?
Does the original PostScript file print correctly? If yes, does it
print correctly on other PostScript printers?
Can you open all pages within Adobe’s Acrobat? Within
Acrobat, can you print correctly from PostScript?
•
•
What application and/or PDF software created the PDF file?
With the printer’s error pages turned on, does the printer
produce a PostScript error page?
•
•
Does the PDF file print on other PDF printers?
Have you tried printing the PDF file using the most Current
release of system software?
•
•
Have you tried redistilling the PostScript file again?
Have all the document fonts been downloaded and included
throughout the process? Keep in mind that the fonts have to
be within the PostScript and the resulting PDF.
•
Did you use PDF Writer to create the PDF file? If so, recreate
the PDF file using Adobe’s PDF Distiller.
Troubleshooting process problems
Process problems mean that a procedure is followed incorrectly or
performed by mistake.
•
Problem: [Exit] was selected from the System menu in error.
To start the DocuSP software without rebooting the controller:
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1. Open a terminal window and enter the following:
cd /export/home/xrxusr
.openwin–init
NOTE: No special logon is required to restart the Xerox
software.
•
Problem: You forget the Operator or Administrator password.
1. In a terminal window, enter the following:
cd /opt/XRXnps/XRXservui/data
ls –la
2. Delete the following files:
–
–
.npw
.sum
NOTE: You must be logged in as “root” to delete these files.
NOTE: You must enable the Accounting Remote Purge utility
again.
Troubleshooting productivity and performance problems
When the job seems to take too much time to process through the
system, there may be a productivity or a performance problem.
1. Check the job status in the Job Manager window.
2. If the job status is <hold>, right click on the job list and select
[Release] from the pop-up menu.
If the job status is <processing>, do the following:
–
–
Check the Print Services window. If the job is processing,
you should see a message:
input to printer delayed
You can also check the performance meter. If the CPU
activity is high, the decomposer is working.
If you have no message in the Print Services window or
the CPU activity is low on the performance meter, the
process has been stalled. Restart the DocuSP software.
3. Submit the job to a draft printer, if possible, to determine if the
master is valid.
4. If the job prints on a draft printer, contact the customer support
center.
If you have any removable peripherals (DVD player, tape drives,
and so on) connected to the controller, keep the peripheral
devices powered on, even when they are not in use.
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Troubleshooting problems with saving jobs
A save problem means that a job is submitted from a client with
Save designated, but the job is not saved.
•
•
•
Problem: The job has a status of “Save Completed,” but
nothing is saved.
1. Ensure that the banner and error pages are enabled.
2. Submit the job for printing.
3. If only the banner page prints and the job shows a status
of “Successfully Completed,” check the PDL file for invalid
“showpage” operators or no image data.
4. If possible, submit the job to a draft printer. If the job prints
successfully, contact the customer support center.
Problem: The job has a status of “Save Completed with
errors,” but nothing is saved:
1. Ensure that the banner and error pages are enabled.
2. Submit the job for printing.
3. Check the error page for the information following the
statement “OFFENDING COMMAND” to correct the PDL
file if it is corrupt.
4. If possible, submit the job to a draft printer. If the job prints
successfully, contact the customer support center.
Problem: You are receiving PostScript error messages while
trying to merge variable data with the form.
Create the variable data file by using the Adobe driver.
Crash recovery
This section explains how to recover a job after a system crash or
rollover, in Streaming and Spooling modes.
Streaming mode
In Streaming mode, the printing system begins processing
(decomposing and printing) the data stream as soon as a
minimum amount of data is received, and continues to process the
data as it is received.
If the system crashes during the printing of an LCDS report, the
software tries to recover to a page boundary. If this recovery is
successful, you do not notice anything different with the output of
your recovered report, but you are asked to restart the system
after a crash. The recovered page may be offset from the rest of
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the report if you specified ABNORMAL REPORT = YES for that
report. (For more information, refer to the Xerox Document
Services Platform Using LCDS Print Description Language).
If the system cannot completely recover an LCDS report (due to
data loss or missing online records) after a crash, it ends the job
and prints all remaining formatted reports. A message on the
screen notifies you that the job completed with errors.
UI recovery messages
After a crash, the Printer Faults window displays a short recovery-
related message. Double clicking on the message opens the
Printer Fault Clearance window, which displays a detailed
message including clearance instruction for that selected fault.
You have the option to close the window without taking any action
or to perform the appropriate clearance action after which the
window closes and the fault is removed from the list.
The system attempts to reestablish the correct state of the system
at the time of the crash to assure no loss of formatted data. After
the successfully recovered report has completed printing, the
accounting log shows the recovered report has completed
successfully and the total pages is the maximum number of pages
in the report (even if the job ended early).
The following four examples illustrate the short and long
messages associated with a crash.
Recovery message examples
Short message:
Example 1
Online Gateway could not recover the
current job due to data loss.
Long message:
The Online Gateway was unable to recover
the current job due to data loss.
Job <job ID> ended prematurely.
Select Reset to clear fault.
This message displays when the online gateway cannot
completely recover after a crash recovery and ends the job. The
job status shows that the job completed successfully. If the job
specifies an accounting page, the page is generated. The
accounting log displays the Job Completed status.
Example 2
Short Message:
Online Gateway could not recover the
current job due to an internal error.
Long Message:
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The Online Gateway was unable to recover
the current job due to an internal error.
Job <job ID> aborted.
Select Reset to clear fault.
This message displays when the Online gateway encounters an
internal error during a crash recovery and the system aborts the
job. The job status shows the state of the job. If the job specifies
an accounting page, the page is generated. The accounting log
displays the Job Aborted status.
Example 3
Short message:
Job <job ID>: LCDS Decomposer could not
recover data. Job will be ended
prematurely.
Long Message:
Job <job ID>: LCDS Decomposer could not
recover data. Job will be ended
prematurely.
This message is displayed when the LCDS Decomposer
encounters an internal error during recovery. Upon clicking
Continue in the Printer Fault Clearance window, the job is aborted.
The job status shows the Job Aborted state. No accounting page
is generated.
Spooling mode
In Spooling mode, a job does not print until all its data is received.
If the system crashes after spooling all the data, follow the
directions for Streaming mode. If the system crashes while
receiving data, the job is aborted.
After a crash, wait until the system is idle before restarting. Wait
for the printer engine to cycle down and make sure that the Job
Manager shows no changes in the job state.
Points to note
•
If automatic recovery is possible and the same system fault
occurs twice within the report, the system prints any formatted
reports, but aborts the current job. If there are system faults
that do not result in restarting the system, the system does not
print the reports.
Automatic recovery refers to restarting of the system software
following a system fault such as when a critical component
dies.
•
You may change the buffer size that determines how many
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records the system can hold in case of a crash recovery.
Change the size through the Online Setup window. (Refer to
the online help for more information.)
•
A reset or a power off can occur if the Solaris operating system
opens or loses files or directories to the printing system, and
the system is left in an inconsistent state with its persistent
memory.
•
•
In case of a power off, perform a UPS (for FX markets only).
When a restart or immediate shutdown occurs in the middle of
an LCDS report, the LCDS job is aborted upon recovery.
Clearing online print data
If the system crashes with an online job stuck at the host, purge
the print data from the host queue. (The software problem that
caused the crash also causes this data to remain.)
1. Click the Queue Manager icon.
2. Right click on a queue, and select [Properties] from the pop-
up menu.
3. On the Properties window, select [Spooling] as the input mode,
and click [Apply].
4. Right click on the queue again, and select [Do Not Release
Jobs] from the pop-up menu. This prevents the unnecessary
processing of the data.
5. Select [Online Manager...] from the System menu.
6. On the Online Manager window, select the Output Queue that
you set up in the previous steps.
7. Start a new job, and wait until the data transmission is
completed.
8. End the job.
9. On the Job Manager window, select the job and delete it.
10. Restore the setup of the queue, if necessary.
The host queue is now clear and the DocuSP software is ready for
the next job.
Online gateway faults/submitting a job from the host
When submitting an online LCDS job from a host, access the
printer state screen or the output queue screen on the host in
order to make sure the job is sent to the printing system correctly.
A job completion notification on the host terminal screen or a beep
sound does not mean that the job is completely transmitted to the
printer; it means only that the data has been queued to the printer
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on the host. The actual data transmission from the host to the
printer may not have been completed at that point, especially if it
is a long job.
Wait until the data transmission is complete before clicking the
[End] button on the Online Manager window. Clicking [End]
prematurely causes problems such as missing pages or missing
lines of data at the end of the job.
CAUTION: If Automatic End is enabled on your system, do not
click [End] to finish the job. Doing so could cause loss of data at
the end of the job.
Obtaining information about a job
Follow these steps to determine what is happening to your job
after submitting it from the host:
1. Check the job completion message on the host terminal for
any JCL errors. If a JCL error occurs, only a banner page
prints.
2. Access the printer status window on the host terminal and
check whether the printer is active and your job is associated
with the printer.
If the printer is in an ACTIVE state, wait until it goes into
INACTIVE state. When the printer becomes inactive, the data
transmission is complete and you can continue.
3. On the Online Manager window, click the [End] button, if
Automatic End is not enabled.
If the printer is inactive, one of following could have happened:
•
Your job has been transmitted to the printer already.
Continue to step 4.
•
Your job has not been queued to the printer. Skip to step 5.
4. Contact the host operator or access the output queue screen
on the host terminal to find out if the job is queued.
•
•
If the job is queued, the Printer State should be ACTIVE.
If the job is queued and the printer is not ACTIVE, there
may be a problem at the host.
5. Access the log screen on the host terminal to check whether
the job has completed with or without errors.
6. Go to the log screen on the host terminal and see if the job
completed with or without errors. If there was a JCL error in
your job, you see an indication of it.
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Data type on the Online Manager window
If the Online Manager window indicates a data type that is not
LCDS when the streaming job is started, this may cause
unpredictable system behavior, such as the window graying out.
Make sure to select LCDS as your data type before submitting a
job.
Streaming queue release setup
When Do Not Release Jobs is specified for the streaming queue,
the Online gateway creates a new job, but does not start
accepting data from the host. This is because the job is not
scheduled while the queue is set up to not release jobs. The
gateway does not start receiving data from the host until the job is
scheduled and the decomposer becomes ready to accept data.
This is not an error or abnormal situation. Change the queue
setting to Release Jobs, and the gateway starts receiving data
normally.
Incorrect printer state on host
Problem: The host erroneously indicates that the printer state is
ACTIVE.
1. Verify that the device address on the Online Setup window is
accurate.
2. Start a new job from the Online Manager window. If the host
printer state does not change, continue to step 3.
3. Access the log screen on the host terminal. Check the bottom
of the log for a message for your device that is awaiting your
response. If there is a message, reply to it.
For example:
"/r <msg id>,pn"
Clearing paper jams
The paper path is the route that materials (paper, transparencies,
labels, and so on) follow through the printer from the feeder trays
to the stacker bins, sample tray, or purge tray. Paper jams can
occur at any stage of the paper path. After a paper jam the printer
stops, and the following happens:
•
•
If enabled, the Attention light flashes.
The Fault icon appears on the display monitor.
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•
•
Messages appear on the display monitor informing you of the
paper jam and its location in the printer.
The printer mimic graphic on the display monitor shows the
area of the paper jam and lists instructions for clearing the jam.
Aids to paper jam clearance
Each area of the printer in which jams can occur has detailed jam
clearance labels that tell you how to clear a jam in that area.
Figure 5-1 Area jam clearance labels inside the printer
Each handle, lever, or knob that must be moved to clear a jam is
bright green and marked with an arrow indicating the direction it
moves.
Clearing paper jams in all printer areas
The following figure gives an overview of the areas in which paper
jams may occur.
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Figure 5-2 Jam clearance areas
To clear a paper jam:
1. Open any printer doors necessary to access the area of the
printer indicated by the messages on the display monitor.
2. Clear the jammed sheets from the area, following the
instructions on the printer message labels and the messages
on the display monitor.
NOTE: Occasionally you may find that the printer has already
cleared the paper from an area and sent it to the sample or
purge trays.
3. Close any printer doors that were opened.
4. Select the Continue button to resume printing.
5. Discard any damaged sheets that were sent to the sample tray
or purge tray.
For additional paper jam information, refer to the following
sections:
•
•
•
•
•
Checking job integrity following a paper jam
Clearing paper jams in printer areas 2 through 20
Clearing a misfeed (feeder tray fault)
Troubleshooting frequent misfeeds (processor feeder trays)
Incorrect paper size message
Checking job integrity following a paper jam
When printing resumes following a paper jam, there is a slight
possibility that duplicate sheets may be printed or sheets may be
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missing from a report. For that reason, you should check job
integrity after the report has been printed.
1. The printer offsets the first sheet printed following a paper jam.
Locate that sheet in the stack.
2. Check the sheets immediately before and after the offset sheet
to see if there are any missing or duplicate sheets in the
report.
NOTE: A message may appear on the controller screen and
the display monitor telling you that there is a suspected page
delivery error and advising you to check the output.
Clearing paper jams in printer areas 2 through 20
In the following figures, the printer jam clearance areas have
arrows pointing to them or circles drawn around them.
Figure 5-3 Area 2
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Figure 5-4 Area 3
Figure 5-5 Area 4
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Figure 5-6 Area 5
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Figure 5-7 Area 6
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Figure 5-8 Area 7
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Figure 5-9 Area 8
NOTE: If a jammed sheet rips as you are removing it from area 8,
you may have to use the pinch lever in area 9 to remove the
paper. Refer to the “Note” following the area 14 figure for
additional instructions.
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Figure 5-10 Area 9
To clear jams from area 9:
1. Lower and pull out tray 1 to give you better access to area 9.
2. Pull the area 9 green lever toward you to unlatch it. Be sure to
relatch the lever after you have cleared any paper in this area.
To further facilitate removing sheets wedged in this area, pull
out tray 1 and hold the green lever down.
3. Turn the green knob (located to the right of the lever), to move
jammed sheets further along the paper path to where they are
more accessible and easier to remove.
4. If paper rips as you are removing it from area 9, or if you have
difficulty removing paper from this area, use the pinch lever
located further inside area 9. Paper may be caught in this area
during duplex printing.
Using the pinch
To use the pinch lever located inside area 9:
lever to access
area 9
CAUTION: This area of the printer may be hot. Be careful when
inserting your hand.
1. Locate the green pinch lever directly behind area 9 (above the
green knob and further inside area 9).
2. Carefully reaching your hand into the area, squeeze the edges
of the pinch lever and lift it up.
3. Remove any paper caught in this area.
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4. Turn the green pinch lever to its original position. Make sure
that you relatch the lever after you have cleared any paper in
this area.
Figure 5-11 Area 10
Figure 5-12 Area 11 (all feeder/stackers)
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Figure 5-13 Area 12 (all feeder/stackers)
Figure 5-14 Area 13
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Figure 5-15 Area 14
NOTE: You may sometimes find paper lying on top of area 14,
even though there is no message indicating a jam in this area.
Discard the paper.
Figure 5-16 Area 15
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Figure 5-17 Area 16
Figure 5-18 Area 17
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NOTE: If your printer has frequent jams in this area, you may
need to clean the Q1106 sensor.
Figure 5-19 Area 18
Points to note for clearing jams in area 18:
•
Sometimes the display monitor messages direct you to discard
the last sheet delivered to the stack following a jam in area 18.
Check for this message when clearing an area 18 paper jam.
•
•
If your printer has frequent jams in this area, you may need to
clean the Q1107 sensor.
If your printer has a bypass transport module, you should
check for paper jams in areas 19 and 20 after clearing an area
18 paper jam.
Clearing a paper jam in the bypass transport
1. Open the bypass transport module door.
2. Press the area 19 green lever in the direction of the arrow
printed on it.
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Figure 5-20 Press area 19 green lever
3. Remove any paper from the exposed area.
4. Press the green lever to the left until the latch catches.
5. Press the area 20 green lever in the direction of the arrow
printed on it.
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Figure 5-21 Press area 20 green lever
6. Remove any paper from the exposed area.
7. Press the green lever down and to the left until the latch
catches.
8. Close the bypass transport module door.
Clearing a misfeed (feeder tray fault)
1. If the Ready to Open indicator is not lit, press the Tray Unlock
button located on the feeder tray control panel.
Figure 5-22 If necessary, press Tray Unlock button
2. When the Ready to Open indicator lights, open the feeder tray.
Pull the tray all the way out for best results.
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3. For the processor feeder trays, press the green lever to
unlatch the paper feeder assembly.
Figure 5-23 Green lever to unlatch paper feeder assembly
4. Remove and discard any partially fed paper. Ensure that:
•
•
The paper supply is neatly stacked.
The stack is not higher than the MAX line on the length
guide.
•
•
The length guide is firmly touching the back edge of the
stack.
For the high capacity feeder trays, also ensure the side
guide is firmly touching the side of the stack.
NOTE: You do not need to discard transparencies and other
stiff materials unless they are damaged.
5. For the processor feeder trays, relatch the paper feeder
assembly by pressing the green dot until the assembly clicks
into place.
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Figure 5-24 Relatch paper feeder assembly
6. Slide the tray back into the printer until the tray latches and
press the Continue button to resume printing.
7. Discard any pages sent to the sample tray, purge tray, or
unused stacker bin when the misfeed was detected.
Troubleshooting frequent misfeeds (processor feeder trays)
If the printer misfeeds frequently, the problem may be caused by a
glazed feed belt, especially if you notice that one tray feeds the
same paper better than another one does. (Glazing is caused by a
buildup of the chemicals found on most papers.)
If you suspect this is the problem, cleaning the feed belt may
eliminate the need to place a service call.
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To clean the feed belt:
1. Clear any misfeeds that have occurred, but do not relatch the
paper feeder assembly. The paper feeder assembly must be
unlatched to clean the belt; if necessary, unlatch it by pressing
down on the bright green lever on the right side of the paper
tray.
Figure 5-25 If necessary, unlatch paper feeder assembly
2. Lightly moisten a lint free towel with a Xerox recommended
film remover and wipe the outside surface of the feed belt
thoroughly in the same direction as the ribs on the belt. Wiping
from side to side might pull the belt off its track. Allow a few
seconds for the film remover to evaporate.
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Figure 5-26 Wipe outside surface of feed belt
3. Relatch the paper feeder assembly by pressing down on the
bright green dot. Slide the paper tray completely back into the
printer.
Figure 5-27 Press down on green dot to relatch paper
feeder assembly
4. Operate the system as usual. If you are still experiencing
misfeeds, place a service call.
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NOTE: This procedure should be used only to correct a
problem, not as a routine maintenance procedure. Because
the belts are made of rubber, frequent cleaning with film
remover dries them out and causes them to fail prematurely.
Film remover may be obtained from your service
representative.
Incorrect paper size message
Perform this procedure when printing stops and a incorrect paper
size message appears on the display monitor.
1. Check the paper in the indicated tray. If the paper is not the
correct size for the job, either load the correct size paper or
select another feeder tray containing the correct size paper.
2. If the paper size is correct, select the Continue button to
resume printing. The message may have been caused by a
damaged sheet.
NOTE: In order to assure good print quality for your jobs, the
printer purges any dog-eared or skewed sheets. In addition,
the printer may stop and issue an incorrect paper size
message.
Generating a test page
You can print the sample test page on paper stock other than
USLetter (8.5 by 11inches) or A4. While the PostScript test image
does not cover the entire page when using non-USLetter or A4
sizes, you can still use the test page as a guide in making the
necessary alignment adjustments. Fold the test page horizontally
and vertically to check whether the folds intersect at the center of
the page.
To change the alignment values:
1. Click the Queue Management icon.
2. Right click on the queue to which the job was sent, and select
[Properties...] from the pop-up menu.
3. In the Properties window, select the [Alignment] tab.
4. Change the alignment values as needed.
5. Apply your changes by one of these methods:
•
Click [Apply] for the changes to go into effect on the next
job.
•
Click [Apply Properties Now] to apply the changes to the
current job. The system displays a message stating that
the properties were changed and that it will take a little
while to make the changes. The printer slows down or
stops, then resumes printing. You can pause the printer at
this point to check that your changes took affect.
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Troubleshooting stacker problems
The following stacker problems may occur during printing.
• Problem: Papers are being thrown around in the stacker.
This problem may occur when you have unloaded paper by
opening the top cover of the stacker bin.
NOTE: Do not open the top cover of the stacker bin to unload
paper.
To remedy this situation, unload the bin following the normal
procedure.
•
Problem: The paper stack is falling over or sliding around in
the bin.
This problem may be due to excessive paper curl. Try the
following:
–
Reduce the paper curl by adjusting the decurler. Refer to
the section, “Troubleshooting paper curl problems”.
–
Reduce the number of sheets going to the bin.
Troubleshooting paper curl problems
Too much curl in the paper stock can cause paper jams.
Checking paper curl
You can adjust the decurler lever to correct most paper curl
problems. Refer to the paper curl chart, later in this chapter, to
determine the amount of curl in the paper stock.
Perform the following to measure paper curl:
1. Print five one sided (simplex) 8.5 by 11 inch or A4 sheets.
2. Hold the printed sheets by the top center of the short edge,
keeping the image toward you.
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Figure 5-28 Hold printed sheets
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Figure 5-29 Paper curl chart
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3. Place the bottom edge of the prints over the paper curl
measurement chart on the line that best represents the curve
of the sheets.
•
If the curl on the printed paper stock measures between +2
and –2, do not change the decurler setting.
•
If the curl is between +2 and +3, or –3 and -4, adjust the
decurler lever.
Adjusting the decurler lever
To adjust the decurler lever:
1. Open the right door of the printer and locate the decurler lever.
Figure 5-30 Locate decurler lever
2. If the print curl is +2 or more, move the green decurler lever to
the right.
3. If the print is –3 or more, move the green decurler lever to the
left.
4. If the decurler adjustment does not eliminate the paper curl
problem, turn the paper stock over in the feeder tray.
5. If the curl problem persists, perform steps 1 to 4 again.
6. If the problem still persists, load paper from a new ream.
5-40
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Troubleshooting
Troubleshooting the 36-track tape drive
Use the following procedures to solve problems with your 36-track
tape drive:
•
•
•
•
•
•
•
•
•
Performing basic recovery
Troubleshooting initial program load (IPL) failure
Handling problems with inserting a tape cartridge
Troubleshooting tape unload problem
Unload a cartridge after a power failure
Troubleshooting tape winding completely out of cartridge
Troubleshooting blank message display
Troubleshooting tape drive ready problem
Calling for service
Performing basic recovery
Always try to recover the cartridge from the inch cartridge tape
drive before you try to correct any problems with the drive. Follow
these basic recovery steps:
1. Take the tape drive offline.
2. If there is a relevant message on the display monitor or
controller, perform the action described there.
3. If there is an error code on the tape drive message display,
record the error code and time, then call for service.
Troubleshooting initial program load (IPL) failure
An error occurred during the IPL procedure if:
•
The three indicator lights (Read only, Ready, and Mode) flash
on the 36-track drive.
•
An error code displays after you power on the tape drive.
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Troubleshooting
Perform IPL on the tape drive again, using one of the following
procedure:
1. Turn off the tape drive by pressing the Power switch to OFF.
2. Wait 10 seconds and power the tape drive on by pressing the
Power switch to ON.
Figure 5-31 Power on tape drive
3. For the 36-track drive, press and hold the Select, Scroll, and
Ready buttons for at least five seconds.
Figure 5-32 Press and hold Select, Scroll and Ready buttons
1. Select button
2. Scroll button
3. Ready button
If the Initial Program Load procedure fails again, note the error
code and time, then call for service.
Solving other cartridge tape drive problems
Other problems that may occur with the 36-track cartridge tape
drive include the following.
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Troubleshooting
Problem: The tape cartridge does not stay in place after
•
•
insertion.
Inspect the cartridge for damage.
–
If the cartridge is damaged, replace it.
If the cartridge is undamaged, but the tape drive does not load
it, call for service.
Problem: The tape does not unload when the Unload button
is pressed or [Unload] is selected on the Tape Client window.
1. If there is an error code message on the message display,
record the error code.
2. Press the Unload button.
Figure 5-33 Unload button
3. Try unloading the tape again.
4. If the tape still does not unload, record the error code on
the message display, record the time, and call for service.
•
•
Problem: Unloading a cartridge after a power failure
1. Power on the tape drive.
2. Press the Unload button.
Problem: The tape has wound completely out of cartridge
Call for service. If there is an error code message on the
message display, record the code and report it to the service
representative.
•
Problem: The message display is blank.
1. Ensure that the tape drive is receiving power from the
main AC source.
2. Ensure that the AC power switch on the rear of the tape
drive is on.
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Troubleshooting
Figure 5-34 AC power switch
3. Turn the DC power switch OFF(0) and then ON (1).
Figure 5-35 DC power switch
4. If the display is still blank, call for service.
•
Problem: The tape drive does not go into a Ready state.
1. Determine if the tape drive is online by pressing the Scroll
button until the message display shows the Status
display.
2. If the tape drive is offline, refer to the section, “Placing the
tape drive online” in the “Managing the system” chapter.
3. If the tape drive still is not ready, the cartridge may be
inserted incorrectly. Remove the cartridge from the
transport and insert it again.
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Troubleshooting
4. If there is an error code message in the message display,
record the error code, press the Unload button, and try the
operation again.
Figure 5-36 Unload button
5. If the tape drive still does not become ready, call for
service. If there is an error code message on the message
display, record the code and report it to the service
representative.
Calling for service
Before calling the Customer Service Support Center, ensure you
have read this information and have tried the corrective actions
described here. If the problem persists, gather the necessary
information (details follow) and call the appropriate Customer
Service Support Center phone number. Your site representative
can supply you with the telephone number for the Customer
Service Support Center in your area.
The correct phone number is attached to your printer at installation
time.
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Troubleshooting
Before calling for service, make note of:
•
•
•
•
Print/job fault messages, that appear on the controller
Status messages that appear on the display monitor
Indicator lights that may or may not be lit
Status codes that appear in the message display of the tape
drive control panel if there is a tape drive problem
Your call is answered by a representative who asks you for your
equipment model. You are also asked for:
•
Your printing system serial number, which is located on a
panel inside the printer, behind the small door on the left
Figure 5-37 Location of printing system serial number
indicated by label 1
•
•
•
Your name
Your company name
The system condition or status
NOTE: The printer serial number and fault codes can also be
seen on the Tools display of the display monitor.
This information is given to a customer service representative who
calls you back to discuss the information and gives you an
estimated time of arrival or assist you over the phone to resolve
the problem.
5-46
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A Supplies
Effective management of your printing system requires that you
maintain proper inventory levels of paper and other supplies at all
times. No one wants to lose production time because supplies are
not available when they are needed.
Planning ahead also makes sense from a financial standpoint. It
allows you to take advantage of quantity discounts, which can
mean very great savings to your company. Your sales
representative or supply specialist can help you plan most
effectively and economically. The purpose of this information is to
give you a summary of the most used paper and the necessary
supplies, their order numbers, and how to order them from Xerox.
Available supplies
The table lists the supplies that are available from Xerox for your
laser printing system. Use this table to help you determine your
supply needs.
Table A-1 Supplies
Item
Description
Supply Number
Paper
Xerox paper quantities are 10 reams (5000
sheets) to a carton unless otherwise noted. The
3, 4, and 7 hole papers marked with an asterisk
(*) are drilled with 5/16 inch holes.
8.5 x 11 inch
A4
4024 Dual Purpose Paper
4024 Dual Purpose Paper
4024 Dual Purpose Paper
4024 Dual Purpose Paper 3 hole
4024 Dual Purpose Paper 3 hole*
4024 Dual Purpose Paper 4 hole
4024 Dual Purpose Paper 4 hole*
4024 Dual Purpose Paper 7 hole
4024 Dual Purpose Paper 7 hole*
4024 Smooth
3R721
3R2594
3R727
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
3R723
3R2193
3R1983
3R3008
3R1984
3R3010
3R2675
3R2677
3R3052
4024 Smooth
Dual Purpose Colors, Blue
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Supplies
Item
Description
Supply Number
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
Dual Purpose Colors, Blue, 3 hole
Dual Purpose Colors, Blue
3R3068
3R3084
3R3056
3R3072
3R3088
3R3058
3R3074
3R3090
3R3054
3R3070
3R3086
3R3060
3R3076
3R3092
3R3062
3R3078
3R3094
3R3064
3R3080
3R3096
3R3066
3R3802
3R3098
3R3107
Dual Purpose Colors, Green
Dual Purpose Colors, Green, 3 hole
Dual Purpose Colors, Green
Dual Purpose Colors, Pink
Dual Purpose Colors, Pink, 3 hole
Dual Purpose Colors, Pink
Dual Purpose Colors, Yellow
Dual Purpose Colors, Yellow, 3 hole
Dual Purpose Colors, Yellow
Dual Purpose Colors, Buff
Dual Purpose Colors, Buff, 3 hole
Dual Purpose Colors, Buff
Dual Purpose Colors, Goldenrod
Dual Purpose Colors, Goldenrod, 3 hole
Dual Purpose Colors, Goldenrod
Dual Purpose Colors, Ivory
Dual Purpose Colors, Ivory, 3 hole
Dual Purpose Colors, Ivory
Dual Purpose Colors, Gray
Dual Purpose Colors, Gray, 3 hole
Dual Purpose Colors, Gray
Dual Purpose Colors, Rainbow Pack (35,000
sheets /carton, 250 sheets/pack)
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
8.5 x 14 inch
8.5 x 11 inch
9 x 11 inch
10 Series Dual Purpose Paper
10 Series Dual Purpose Paper, 3 hole
10 Series Dual Purpose Paper, 3 hole*
10 Series Dual Purpose Paper
10 Series Smooth
3R2950
3R2952
3R3016
3R2954
3R54
10 Series Smooth
3R83
4024 Dual Purpose, reinforced 3 hole
65 lbs, divider white
3R2057
3R3428
3R729
11 x 17 inch
Transparencies
4024 Dual Purpose Paper
Xerox transparencies are packaged 100 to a box
A-2
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Supplies
Item
Description
Supply Number
8.5 x 11 inch
Clear, with a white strip on the edge
3R2780
High speed labels All labels are on 8.5 x 11 inch sheets, 1000
(gummed)
sheets to a box.
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
8.5 x 11 inch
33 labels per sheet
24 labels per sheet
8 labels per sheet
6 labels per sheet
1 label per sheet
3R3139
3R4474
3R4475
3R3146
3R4476
Custom form
To order call the appropriate telephone number
in your area.
Tab stock
250 sheets per carton
Straight Collated
Singles (5 tab set)
Non-drilled, 90 lbs, Index white
3 hole drilled, 90 lbs, Index white
Non-drilled, 90 lbs, Index blue
3 hole drilled, 90 lbs, Index blue
Non-drilled, 90 lbs, Index white
3 hole drilled, 90 lbs, Index white
3R4417
3R4418
3R4425
3R4426
3R4415
3R4416
Reverse Collated
Singles (5 tab set)
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Supplies
Item
Description
Supply Number
Cover stock
8.5 x 11 inch
8.5 x 11 inch
Dry ink
65 lbs, blue
65 lbs, white
3R3044
3R3041
Packaged 3 cartridges per carton. (Consumption 6R206
rate is approximately 180,000 pages per carton
for 8.5 x 11 inch paper at 7% coverage.)
Dry ink, MICR
Packaged 3 cartridges per carton. Consumption 6R819
rate is approximately one cartridge per 60,000
pages.
Dry ink waste
bottle
93K460
Developer
Packaged 2 bottles per carton. Effective life is
approximately 1,000,000 pages per carton.
(2 bottles required for replacement.)
5R161
5R573
Developer, MICR
Packaged 2 bottles per carton.
Effective life is approximately one carton per
600,000 pages.
(2 bottles required for replacement.)
Fuser agent
Packaged 1 bottle per carton. (Consumption rate 8R2955
is approximately 250,000 pages per liter.)
Cleaning supplies 1/2 inch cleaning cartridge.
Call the appropriate telephone number in your
8R3635
area to order.
QIC Tape Drive Head Cleaning Kit
Foam-tipped swabs
9R88432
99P87256
35P2163
99P87486
Lint free towels
Hub and Transport Cleaner
Containers
8.5 x 11 inch
Base
Pallet
Base
Pallet
9R1103
9R1104
9R1105
9R1106
11 x 17 inch
QIC blank
cartridge
150 MB blank cartridge tape
8 GB blank cartridge tape
9R84168
109R00510
A-4
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Supplies
How to order supplies
Call the appropriate telephone number in your area to order
supplies. Your site representative can supply you with the
telephone number for ordering supplies in your area.
Give the representative the following information:
•
Your Xerox customer number (which is supplied by your Xerox
representative). Your customer number is also included on
your Xerox invoice.
•
•
Your equipment model number: DocuPrint 180 EPS, for
example
Item description (Refer to “Available supplies,” earlier in this
chapter.)
•
•
Quantities required for each item
A purchase order number, if that is the method of payment
used by your company
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Supplies
A-6
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Index
E
M
emergency power off
F
O
options
floppy drive
G
overview
graphical user interface
H
P
paper
I
J
paper jams
L
loading
I-2
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Index
S
safety
sensors
stock
printer
Sun Blade
1000/2000
2500
system
problems
publications
T
tape drive
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Index
troubleshooting
V
vent locations
controller
I-4
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