Xerox Copier 50XX User Manual

Xerox Document Services Platform Series  
DocuSP Remote Services  
Versions 50.xx  
User Guide  
701P44134  
June 2005  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table of contents  
User Guide  
i
Download from Www.Somanuals.com. All Manuals Search And Download.  
1 What is DocuSP Remote Services?  
DocuSP Remote Services is a Web-based application that  
enables remote communication and support with Xerox.  
Whenever you have service-related questions or your printing  
environment is not running as smoothly as you want, Remote  
Services can be used by you and Xerox to more quickly diagnose  
problems and deliver solutions.  
Benefits of Remote Services  
Remote Services allows you to:  
Provide data to the Xerox Customer Support personnel and  
Xerox engineering personnel on-demand or automatically, to  
facilitate rapid problem analysis and resolution.  
Share either view-only access to your desktop or share the  
control of your Remote Services cursor and desktop with  
Xerox Support. Desktop sharing enables Xerox to  
troubleshoot problems and remotely install software updates  
for you. This also allows Xerox to present remote  
demonstrations of new application features.  
Use automated system Remote Monitoring: This feature Xerox  
personnel may proactively access and analyze data on the  
Xerox server and allow solutions to be more quickly delivered.  
Download software updates.  
Receive new product and application information.  
Remote Services features translate to benchmark productivity  
opportunities and machine up time.  
User Guide  
1
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
What is DocuSP Remote Services?  
2
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
2 How do I start using Remote  
Services?  
After your Xerox customer representative installs and configures  
Remote Services, you can immediately access the Home page.  
The Home page provides links to all application features included  
within Remote Services.  
NOTE: For Remote Services registration information, please refer  
to the Remote Services Setup Guide.  
You can use the following links to access topics discussed in this  
section:  
Remote Services network configuration  
Before Remote Services is ready to provide full service, settings  
for your network configuration need to be verified by your Xerox  
customer service representative. If your system uses a proxy  
server, settings to enable the network connection are defined as  
follows:  
1. Open the [Remote Services Home: Setup: Network  
Settings] page.  
2. Enter the HTTP Proxy Server, HTTP Proxy Port, user name  
and password.  
3. Click [Apply New Settings].  
Additionally, your customer service representative must verify  
settings for IP Address, Netmask, Gateway and DNS Host on the  
[Remote Services Home: Setup: Network Settings] page. As  
these settings are read-only in the Remote Services application,  
the settings are edited through DocuSP Setup.  
Once these settings are configured, Remote Services is ready to  
provide full network service.  
User Guide  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
How do I start using Remote Services?  
User access  
There are four types of users who have access to the DocuSP  
controller. Each type of user has different access privileges for  
Remote Services. The following list presents the default settings  
for each user.  
User: Allowed access to Support Access, History and  
Contacts.  
Operator: Access to all the features of a User and access to  
Problem Reporting and Support Requests.  
CSE (Customer Service Engineer): Access to all system  
features, except the ability to enable and disable features.  
System Administrator: Access to all system features.  
Launching the Remote Services application  
All features included within Remote Services are accessible  
through the Home page.  
To open the Remote Services Home page:  
1. Place your cursor outside the DocuSP GUI. You may have to  
minimize the DocuSP GUI screen.  
2. Press the <Help> key on your keyboard.  
The Remote Services Home page opens.  
Home page navigation  
The table that follows identifies each link located on the Home  
page and describes when to use each link.  
Link  
Description  
Problem Reporting  
Click [Problem Reporting] to display  
options for capturing and transferring  
job and/or machine data. Data capture  
and transfer is usually necessary after  
Xerox conducts a preliminary  
investigation of your environment and  
needs additional data for further  
analysis.  
4
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
How do I start using Remote Services?  
Link  
Description  
Support Requests  
Click [Support Requests] to display a  
table of requests Xerox Support has  
forwarded to you. Execution of these  
requests helps to ensure optimum  
operability of your print environment.  
Different types of support requests  
you may receive are:  
Remote Monitoring  
Data Capture and Transfer  
Update Attributes  
Execute Script  
Download and Execute Script  
Software Updates  
Support Access  
Click [Support Access] to accept a  
verbal request from Xerox Support to  
activate two-way, online  
communication. The Support Access  
page is used to communicate with  
Xerox using a dynamic chat window  
and to enable permission-based  
desktop sharing with either desktop  
control or view-only privileges.  
MeterAssistant  
Click [MeterAssistant] to view a  
statistical summary table of automatic  
meter readings. This feature is  
available on monochrome and  
highlight color printers, only.  
Setup  
Click [Setup] to verify settings for the  
Remote Services proxy server and  
network settings.  
History  
Click [History] to view a status table  
listing all service tasks you have  
received from Xerox Support.  
User Guide  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
How do I start using Remote Services?  
Link  
Description  
Contact  
Click [Contact] to open an  
automatically addressed email  
message you can send to Xerox  
Support.  
Software Updates  
Click [Software Updates] to  
download operating system patches,  
Remote Service patches, and  
DocuSP patches. This link appears on  
the Home page only when software  
updates are available. Alternately, you  
can access the Software Updates  
page via the Software Updates tab on  
the [Home: Support Requests] page.  
6
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
3 How can I customize application  
preferences?  
There are a number of default settings you may customize. You  
may specify which application features are enabled or disabled.  
You may specify default settings for data capture and transfer, as  
well as network settings for your proxy server.  
Setup: General Settings] page.  
timing of data transfer through the [Home: Problem  
Reporting: Settings] page.  
Modify proxy server settings through the [Home: Setup:  
Network Settings] page.  
Enable or disable application features  
To specify which features in Remote Services are enabled:  
1. Select [Home: Setup].  
2. Select the [General Settings] tab.  
A list of features you may either enable or disable are listed on  
the page. To enable a feature, place a checkmark in the  
feature box. Clear the check mark to disable a feature. The  
features listed are:  
Problem Reporting–options for capturing and transferring  
job and machine data to Xerox Support.  
Support Requests / Software Updates–accept download  
requests Xerox Support has forwarded to you. Download  
operating system patches, Remote Service patches, and  
DocuSP patches. Execution of these requests helps to  
ensure optimum operability of your print environment.  
Support Access–communicate with Xerox using a  
dynamic chat window and to enable permission-based  
desktop sharing with either control or view-only privileges.  
MeterAssistant–statistical summary table of automatic  
meter readings.  
You can also manage the following options:  
Select a UI Language from the pull-down menu.  
User Guide  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
How can I customize application preferences?  
Automatic Synchronization with Xerox is enabled by  
default.  
You can enter or edit the Print Engine Serial Number.  
NOTE: Changing the serial number is not recommended, and  
should only be performed in special cases by the CSE or if  
Xerox specifically asks for the change to occur.  
3. Click [Apply New Settings].  
Customize settings for data capture and transfer  
The [Problem Reporting: Settings] page has an option that you  
can select to automatically delete captured data after it is  
transferred.  
To specify settings for captured files  
1. Select [Home: Problem Reporting: Settings].  
2. Select the Capture tab.  
3. If you want to delete the captured files from your system after  
they are transferred to Xerox, check the [Remove Capture  
Data after Transfer] checkbox. This eliminates the redundant  
storage of the files on your system. Or if you want to save the  
captured files clear the checkbox.  
4. Enable Job Data Capture is enabled by default. If the  
selection box is not marked, the Job and Machine & Job data  
types cannot be selected on the Capture or Capture &  
Transfer pages. To disable this feature, remove the mark from  
the checkbox.  
5. Note the directory location of the captured files. This field is  
read-only. You can verify this location when you select files to  
transfer to Xerox.  
6. Click [Apply New Settings] to save the settings.  
Or, click [Restore Settings] if you do not want to modify the  
capture settings and you want to restore the settings that were  
saved last.  
To specify options for transferring data files  
1. Select [Home: Problem Reporting: Settings].  
2. Select the Transfer tab.  
3. If you want to enable the periodic capture and transfer of  
systems Remote Services log data, check the [Enable  
8
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
How can I customize application preferences?  
Remote Monitoring] option. Selecting the information icon  
opens a window that presents remote monitoring details.  
4. If you want to specify the time that files will automatically be  
transferred, use the Transfer Time selection arrows. The first  
field indicates the hour, the second field indicates minutes, and  
the third field indicates AM or PM.  
5. Specify the default delivery location of transferred files.  
Options available are:  
Xerox Support Server: Data transmitted to the Xerox  
Support Server must be associated to a log number before  
data transmission. This number is provided by Xerox  
Support.  
Save to CD: If desired, the operator may store captured  
data using CD writer when one is available.  
FTP Server: If your system is functioning on a private  
network, the operator may install the Remote Services  
Proxy agent which allows data communication between a  
private network and a Xerox FTP site.  
a. Enter the URL of the FTP server.  
b. Enter the path of the shared directory on the FTP  
server.  
c. Enter the server user name.  
d. Enter the server password which will automatically  
enable system login.  
6. Click [Apply New Settings] to save the settings.  
7. Or, click [Restore Settings] if you do not want to modify  
settings and you want to return to the system default. By  
default the Server Address, Share Path, Username, and  
Password are blank.  
User Guide  
9
Download from Www.Somanuals.com. All Manuals Search And Download.  
How can I customize application preferences?  
Modify proxy server settings  
To modify proxy server settings:  
1. Select [Home: Setup: Network Settings] page.  
2. System administrators can modify the system settings of the  
HTTP and FTP proxy servers:  
HTTP Proxy Server  
HTTP Proxy Port  
FTP Proxy Server  
FTP Proxy Port  
Username (distinct usernames may be utilized for HTTP  
Proxy and FTP Proxy)  
Password (distinct passwords may be utilized for HTTP  
Proxy and FTP Proxy)  
Connectivity information can be viewed and is read only.  
3. Click [Apply New Settings].  
10  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
4 How do I request Xerox support?  
When you want to request assistance from Xerox Support, you  
can call the Xerox Support Hotline through standard support  
procedures. If Xerox Hotline support is unable to immediately  
resolve your issue or concern, you will be asked to click the  
[Home: Support Access] link to enable remote desktop sharing.  
Desktop sharing enables Xerox to remotely troubleshoot problems  
quickly in real-time.  
You can also send Xerox an email message that describes your  
questions or comments through Remote Services.  
Accept a Xerox request to enable desktop sharing  
To enable desktop sharing:  
1. Click [Home: Support Access].  
A support dialog box opens.  
2. Enter your name, contact information and a description of your  
question or issue.  
User Guide  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
How do I request Xerox support?  
3. Click [Submit].  
Your request is placed in a queue.Your queue displays in the  
eCare Support dialog window.  
When Xerox Support responds to queue, a two-way dynamic  
chat window opens. Use this chat window for an instant, text  
based conversation with Xerox Support.  
If Xerox Support wants to view your desktop, you will receive a  
Invite Observe or Invite Control request in the chat window.  
If Xerox Support needs to control your mouse and desktop,  
you will receive a Invite Control message. You may either  
accept or reject this invitation.  
Invite Control enables Xerox Support to direct you to  
specific screen or menu locations or to directly resolve  
operational issues.  
If Xerox Support wants to share your desktop with view-  
only rights, you will receive an Invite Observe message.  
You may also accept or reject this invitation.  
Invite Observe enables Xerox Support to remotely  
present training demonstrations.  
Email Contact  
When you want to communicate with Xerox Support without  
enabling desktop sharing, you may send Xerox an email message  
from the Remote Services Home page.  
To send a message to Xerox Support:  
1. Select [Home: Contact...] to open an email message that is  
automatically addressed to Xerox Support.  
2. Enter a description of your issue into the Subject field.  
3. Enter your text message.  
4. Click [Send].  
Or, if you want to close the message window without sending  
the message, click [Close Window].  
12  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
5 How does Xerox ensure quality  
support?  
To ensure and maintain optimum operability of your print  
environment, Xerox Support may ask you to perform a specific  
task or action. These requests are called Support Requests. Each  
time Xerox sends you a Support Request, a link to download the  
request is placed on the Home page. Click this link to open the  
Support Requests page.  
You may either accept or reject any Support Request. Support  
Requests you accept are downloaded to your system where Xerox  
Support can connect to your system and execute the request.  
Different types of Support Requests that you may receive are:  
Information included on the Support Requests page includes:  
ID–identifies the tracking number assigned. Click an ID link to  
pop open additional details.  
Type–classifies requests by OS or patch.  
Status–indicates whether you have accepted, completed, or  
rejected the request.  
Date/Time–indicates the date you received the request.  
To accept or reject a request, perform the following:  
To accept and install an update, click the desired row and click  
the [Accept] button.  
To reject an update and remove a support request from the  
available list, click the desired row and click the [Reject]  
button. A rejected update may be accepted at a later time.  
By default, Remote Services checks for new Support Requests on  
startup, and then once a day. To manually check the Xerox  
Support Server for new Support Requests, click the [Get New]  
button. New Support Requests may take a few minutes to arrive.  
To refresh the display to include Support Requests that have just  
arrived, click the [Refresh Table] button. New entries are  
highlighted as New! under the Refresh column.  
User Guide  
13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
How does Xerox ensure quality support?  
Remote Monitoring (RM)  
Remote Monitoring is a timer-based script that automatically  
captures and transmits machine data to Xerox Support. Job data  
is not captured using Remote Monitoring. Collected machine data  
is transmitted to Xerox Support at regular intervals. Xerox uses  
this information to identify and resolve issues. When you receive a  
Remote Monitoring Support Request, you only need to accept the  
request once. The scheduled data collection and transfer will then  
occur automatically.  
NOTE: To protect your privacy, Job data is not transmitted to  
Xerox at regular intervals. Job data is transmitted only if a Job  
Capture is performed directly via the Capture or Capture &  
Transfer page.  
Data Capture & Transfer  
Data Capture & Transfer is a script that customers are asked  
to execute when additional job and machine data is required.  
When Xerox Support needs additional data, you will receive a  
Support Request.  
Update Attributes  
The Update Attributes Support Request enables the Xerox  
Support team to remotely update device attributes. Examples  
of device attributes typically included within this type of  
Support Request include enabled or disabled logging, the  
frequency of Remote Monitoring (RM), or the canceling of a  
Support Request.  
Execute Script  
The Execute Script Support Request enables the Xerox  
Support team to execute an installed script. For example, you  
may be asked to execute a script that restores machinery to  
the factory settings.  
14  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Download and Execute Script  
This Support Request enables the Xerox Support team to  
remotely load an additional script on a device and immediately  
initiate script execution.  
Software Updates  
Each time the Remote Services application opens, the system  
checks for software updates from the Xerox Support Server.  
Software updates can be accepted or rejected. For additional  
User Guide  
15  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
How does Xerox ensure quality support?  
16  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
How are problems identified and reported?  
6 How are problems identified and  
reported?  
Xerox Support may identify and resolve most of your operational  
issues when you grant permission to observe or control your  
mouse and desktop through the [Home: Support Access] page.  
Sometimes, however, Xerox Support may need additional  
machine and/or job data to more fully analyze your system.  
The [Home: Problem Reporting] page enables you to capture  
machine and/or job data and then automatically transmit the  
additional data to Xerox Support.  
You may either capture and transfer data to Xerox as it is being  
recorded or capture data at one point in time, and then transfer the  
data file at another time. Data may be transferred directly to your  
Xerox Support Server, to a local FTP site, or to a CD writer.  
The Problem Reporting page displays the following options:  
NOTE: For information on the Capture and Transfer setup  
If your system is not always connected to the network, your site  
operator may store the data file on a local drive or CD. When a  
network connection is established your operator can then use the  
Transfer feature to transmit the captured data.  
NOTE: Only one process per service may run at a time.  
Capture  
This procedure explains how to capture machine and/or job data.  
This procedure assumes you will transfer your machine and/or job  
data to Xerox Support at a future time.  
User Guide  
17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
How are problems identified and reported?  
To capture machine and/or job data  
1. Select [Problem Reporting: Capture]. Once the Capture  
window opens, you are informed that the DFE must not be  
ripping or printing while a Data Capture is in progress.  
2. Select a Data Type option:  
Machine  
Job  
Machine & Job  
If you select Machine or Machine & Job, the following Machine  
capture options are available by expanding the Advanced  
Machine Data Type Settings menu:  
Capture DFE Data Only  
Capture IOT Data Only  
Capture DFE & IOT Data  
NOTE: The Advanced Machine Data Type Settings menu is  
grayed out if Job is the Data Type option selected.  
3. If the Data Type option you select is Job or Machine & Job,  
you can select a Job Type and a Job ID from the drop-lists.  
These menus are unavailable if you select Machine as the  
Data Type.  
4. Enter a Call Log ID number. This field is blank by default.  
NOTE: The Call Log ID facilitates transmission tracking. This  
information is provided by Xerox Support.  
5. Enter a Fault Code. The Fault Code is the status or error  
message number provided by the DocuSP interface. This field  
is optional and is blank by default.  
6. Type in a description of the current issue that requires data  
capture. The information you enter allows Xerox to better  
understand the issue. This field is required and the capture  
process does not proceed until a problem description is  
entered.  
7. Click the [Start Capture] button.  
The dialog refreshes and shows the status of the capture  
process. The status bar indicates the following states:  
Preparing Data  
Capturing DFE Data (if applicable)  
Capturing IOT Data (if applicable)  
Capture Completed Successfully  
8. If you want to terminate the capture process before  
completion, click the [Cancel Capture] button.  
18  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
How are problems identified and reported?  
Transfer  
The Transfer utility enables your site operator to transmit  
previously captured data as described in the topic, Capture.  
There are several different ways to transfer captured data. Data  
may be transferred directly to:  
Xerox Support Server  
FTP site  
CD writer  
NOTE: The destination is set via the Problem Reporting: Settings  
page: Transfer tab.  
To transfer machine and/or job data to Xerox  
1. Select either [Problem Reporting: Transfer] or the [Files  
Ready for Transfer] link.  
The Files to Transfer table opens. This table has four columns  
of information–the Call Log ID, Type, Capture Date, and Status  
columns. The Status column indicates whether the file is Not  
Transferred, In-Progress, or Completed.  
2. Select the file you want to transfer.  
3. If desired, you may click the arrow positioned before the File  
ID. This expands the view and displays additional file  
information.  
4. Click the [Start Transfer] button.  
If the system needs additional information, a dialog box opens  
asking for additional information.  
The system validates the transfer ID provided by Xerox  
Support and then transfers the files to either your Xerox  
Support Server, an FTP site, or to a CD writer as specified on  
the Problem Reporting: Settings page: Transfer tab. If the files  
you want to transfer are more than 400 MB, you are prompted  
to transfer the files to a CD writer.  
5. Once the transfer is completed, you can choose to perform a  
New Capture, New Transfer or Close Window by selecting  
that option.  
User Guide  
19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
How are problems identified and reported?  
Capture & Transfer  
To capture and transfer data to Xerox in a single step  
1. Select [Problem Reporting: Capture & Transfer]. Once the  
Capture & Transfer window opens, you are informed that the  
DFE must not be ripping or printing while a Data Capture is in  
progress.  
NOTE: Required information fields are designated with an asterisk  
2. Select a Data Type option:  
Machine  
Job  
Machine & Job  
If you select Machine or Machine & Job, the following Machine  
capture options are available by expanding the Advanced  
Machine Data Type Settings menu:  
Capture DFE Data Only  
Capture IOT Data Only  
Capture DFE & IOT Data  
NOTE: The Advanced Machine Data Type menu is grayed out  
if Job is the Data Type option selected.  
3. If the Data Type option you select is Job or Machine & Job,  
you can select a Job Type and a Job ID from the drop-lists.  
These menus are unavailable if you select Machine as the  
Data Type.  
4. Enter a Call Log ID number. This field is blank by default.  
NOTE: The Call Log ID facilitates transmission tracking. This  
information is provided by Xerox Support.  
5. Enter a Fault Code. The Fault Code is the status or error  
message number provided by the DocuSP interface. This field  
is optional and is blank by default.  
6. Type in a description of the current issue that requires data  
capture. The information you enter allows Xerox to better  
understand the issue. This field is required and the capture  
process will not proceed until a problem description is entered.  
7. Click the [Start Capture & Transfer] button.  
The dialog refreshes and shows the status of the capture  
process. The status bar indicates the following states:  
Preparing Data  
Capturing DFE Data (if applicable)  
20  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Capturing IOT Data (if applicable)  
Capture Completed Successfully  
8. If you want to terminate the capture process before  
completion, click the [Cancel Capture] button.  
When the capture process is complete, file transmission  
begins automatically. The machine and/or job data files is  
transferred to either your Xerox Support Server, an FTP site,  
or to a CD writer as specified on the Problem Reporting:  
Settings page. If the files you want to transfer are more than  
400 MB, you are prompted to transfer the files to a CD writer.  
A status bar displays and notifies you when the files have  
successfully been transferred.  
To verify the successful transfer of data, you can view the  
[Home: History] page.  
Files Ready for Transfer  
Each time the system successfully captures machine and/or job  
data, a link titled Files Ready for Transfer displays on the Home  
page. Click this link to open the Files to Transfer table.  
To transfer files listed in this table, follow steps 2 through 4 in the  
topic; Transfer.  
File Cleanup  
Each time you capture and save machine and/or job data, a  
redundant copy of the files is stored on your system.  
To delete these duplicate files:  
1. Select [Home: Problem Reporting: File Cleanup].  
The File Cleanup page lists all captured files currently stored  
in the Data Capture Location Path directory specified on the  
[Home: Problem Reporting: Settings: Capture] page.  
The File Cleanup page has four columns of information: Call  
Log ID, Type, Capture Date and Status. The table entries are  
displayed by Capture Date, which indicates the date of the  
attempted file transfer. The most recent file transfer is located  
at the top of the column.  
2. To display file details, click the expansion arrow.  
3. The Status column indicates the progress of the file  
transmission as either Transferred, Not Transferred,  
Canceled, or Transmission Error.  
4. Delete files by performing one of the following:  
User Guide  
21  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
How are problems identified and reported?  
To delete a single file highlight the row and click Delete.  
To delete all files listed in the table, click Delete All.  
22  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
7 Can I automatically submit meter  
readings?  
Remote Services includes the feature, MeterAssistant. When this  
feature is enabled, all meters are automatically read and  
transmitted to Xerox and you do not need to call in your meter  
readings. You can enable or disable the MeterAssistant feature on  
the [Home: Settings: General] page.  
NOTE: MeterAssistant is available on monochrome and highlight  
color printers, only.  
MeterAssistant  
Once MeterAssistant is enabled, you can visit the MeterAssistant  
page to verify the name and reading of each meter through the  
[Home: MeterAssistant] page. This page will provide the  
following information:  
The date and time of the last meter reading displays at the top  
of the page.  
Meter Description–lists the names of each machine meter.  
Meters Transmitted–displays the value of the last transmitted  
meter reading.  
Current Meters–displays the actual meter value.  
To update the time and date of the last meter reading, click the  
[Update] button. The MeterAssistant billing table is read-only.  
You will be able to visit the [Home: History] page to verify that  
meter readings have been successfully transmitted to Xerox.  
User Guide  
23  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Can I automatically submit meter readings?  
24  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
8 Is an activity history available?  
Information provided on History page  
The Remote Services History page contains a list of activities that  
have been performed. To open the History page, click the  
[History] link located on the Home page.  
Capture & Transfer–capture and transfer of machine and/or  
job data to Xerox  
Remote Monitoring–if enabled, presents periodic capture  
and transfer of systems Remote Services log data  
File Cleanup–deletion of captured files after they are  
transmitted to Xerox  
Support Requests (formerly called Service Request  
Accepted)–status of Support Requests received  
Remote Services Installation–software updates installed  
Support Access–sessions of interactive support and desktop  
sharing  
MeterAssistant (formerly called Billing)–if enabled, presents  
transmission details of automated meter readings  
NOTE: MeterAssistant is available on monochrome and  
highlight color printers, only.  
Setup–identifies features of Remote Services that are enabled  
or disabled  
Contact–email communication sent to Xerox Support.  
The status of each task may be either Completed, In Progress, or  
Canceled. Each task is give a Date/Time Stamp, which identifies  
the date and time you first received the task request.  
To view recent updates to the History table, click the [Refresh]  
button.  
To clear the history log and refresh the table to its empty state,  
click the [Clear] button.  
User Guide  
25  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Is an activity history available?  
26  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
How are software updates delivered?  
9 How are software updates delivered?  
Each time the Remote Services application opens, the system  
checks for software updates from the Xerox Support Server. The  
Remote Services Home page provides a link to software updates  
whenever they become available. Alternately, you can access the  
Software Updates page via the Software Updates tab on the  
[Home: Support Requests] page.  
Types of software updates  
Software updates include:  
Operating System (OS) patches  
Remote Services (RS) patches  
DocuSP patches  
When a system search is complete, a list of updates display. The  
search filters the list to ensure compatibility with your site  
configuration.  
Information provided with each update patch include:  
Patch ID  
Patch type  
Installation status  
Date/Time stamp  
You may accept, install, or reject any update.  
To manually check the Xerox Support Server for new Software  
Updates, click the [Get New] button. New Software Updates  
may take a few minutes to arrive.  
To accept and download an update: Click the patch ID to  
highlight the row and then click the [Accept] button. The  
software automatically downloads to your system. With your  
permission, Xerox Support will remotely install the patch.  
To reject an update and remove it from the list: Click the patch  
ID to highlight the row and then click the [Reject] button. A  
rejected update may be accepted at a later time.  
To refresh the display to include Software Updates that have  
just arrived, click the [Refresh Table] button.  
User Guide  
27  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
How are software updates delivered?  
28  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Weed Eater Tiller 168126 User Manual
Weslo Treadmill WCTL84091 User Manual
Westinghouse Indoor Furnishings 101304 User Manual
Whirlpool Ice Maker EC510 User Manual
Whirlpool Range W10392930A User Manual
Xerox Printer WorkCentre 4265 S User Manual
Xilinx Network Router PLB PCI Full Bridge User Manual
Yamaha Musical Instrument CVP 10 User Manual
Yamaha Network Card CDRW16G User Manual
Zanussi Refrigerator ZRG614SW User Manual