Wyse Technology TV Mount Release 202 User Manual

Installation Guide  
®
Wyse S Class Conversion to ThinOS  
®
TM  
Wyse Simple Imager Release 2.0.2  
Issue: 092611  
PN: 883887-04L Rev. C  
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iv  
Contents  
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1
Introduction  
This guide provides the instructions you need to use Wyse® Simple ImagerTM to convert  
the following Wyse S class cloud clients to ThinOS:  
S30 (part number: 902113)  
S50 (part number: 902114)  
S90 (part number: 902115)  
Kit Contents  
The conversion kit includes:  
1 Year ThinOS Maintenance (you will receive an email from Wyse or your reseller with  
full instructions)  
Conversion Software Assembly CD-ROM  
Wyse Conversion Labels (you must attach a Wyse label to each converted cloud  
client)  
Figure 1 Kit contents  
The Conversion Software Assembly CD-ROM contains:  
A PDF of this Reference Guide  
Wyse Simple Imager Release 2.0.2  
64MB Conversion Image folder containing the following:  
·
WSI SX0 64MB ThinOS Conversion folder containing:  
1S10 folder  
1S10.i2d file  
128MB Conversion Image folder containing the following:  
·
WSI SX0 128MB ThinOS Conversion folder containing:  
1S10 folder  
1S10.i2d file  
512MB Conversion Image folder containing the following:  
·
WSI SX0 512MB ThinOS Conversion folder containing:  
1S10 folder  
1S10.i2d file  
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2
Chapter 1  
Wyse Technical Support  
To access Wyse technical resources, visit http://www.wyse.com/support. If you still have  
questions, you can submit your questions using the Wyse Self-Service Center at  
http://support.wyse.com/selfservice.html or call Customer Support at 1-800-800-WYSE  
(toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific  
Time, Monday through Friday.  
To access international support, visit http://www.wyse.com/global.  
Related Documentation and Services  
Fact Sheets containing the features of hardware products are available on the Wyse Web  
site. Go to http://www.wyse.com/products/hardware, click the link for your hardware  
product, and then click the link for the Fact Sheet.  
Administrator and other documentation for your cloud client model are available at:  
Wyse Online Community  
Wyse maintains an online community where users of our products can seek and exchange  
information on user forums. Visit the Wyse Online Community forums at:  
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2
Converting Wyse S Class to  
ThinOS  
This chapter provides the step-by-step instructions you need to convert Wyse S class  
cloud clients to ThinOS using Wyse Simple Imager.  
Procedures  
Step 1: Install Wyse Simple Imager 2.0.2  
Install Wyse Simple Imager 2.0.2 (contained on the Conversion Software Assembly  
CD-ROM) using the instructions in "Installing Wyse Simple Imager 2.0.2."  
Step 2: Copy the Correct 1S10 Folder and 1S10.i2d File (on the CD-ROM) to Correct  
Locations  
1. Determine the flash size of your cloud client (location of the flash size is as follows):  
S30: Start > Settings > Control Panel > System > System Info tab  
S50: Start > Control Panel > System > System Information > Identity tab  
S90: Start > Control Panel > System > Client Information > General tab  
The displayed flash size of your cloud client determines which Conversion Image  
folder you must use on the Conversion Software Assembly CD-ROM (for example, if  
your flash size is displayed as 128 MB, you must use the 128MB Conversion Image  
folder on the Conversion Software Assembly CD-ROM). NOTE: See your cloud client  
documentation for help on viewing the flash size.  
2. Open the correct Conversion Image folder you need on the Conversion Software  
Assembly CD-ROM for your cloud client (either 64MB Conversion Image, 128MB  
Conversion Image, or 512MB Conversion Image).  
3. Open the WSI folder contained in the Conversion Image folder you need (for example,  
if your flash size is 128 MB, open the 128MB Conversion Image folder, and then open  
the WSI SX0 128MB ThinOS Conversion folder).  
4. Copy the 1S10 folder (contained in the WSI folder) to  
C:\Inetpub\ftproot\Rapport\Tools\sa (this is a folder created by WSI during installation  
when using the default installation settings; see "Step 3: Install Wyse Simple Imager").  
Note that this 1S10 folder will overwrite the existing 1S10 folder created during the  
installation.  
5. Copy the 1S10.i2d file (contained in the WSI folder) to any folder on the machine to  
which you installed WSI (be sure the folder is accessible by WSI).  
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4
Chapter 2  
Step 3: Use Wyse Simple Imager to Convert Each Cloud Client  
Use the following guidelines on each cloud client you want to convert:  
1. Connect the cloud client (to be imaged) to the router with DHCP running that is  
attached to the machine on which Wyse Simple Imager is installed. Be sure the cloud  
client is shut down.  
Caution  
Ensure all software firewalls and antivirus services are stopped.  
2. Launch the Wyse Simple Imager console (double-click the Wyse Simple Imager icon).  
Figure 2 Wyse Simple Imager console  
3. Select S10 in the Select Product list, and then click Add to open the Add Image dialog  
box.  
Figure 3 Add Image dialog box  
4. Use the following guidelines:  
Product - S10 is automatically entered (leave this value).  
Image Version - Enter 7.x.0_113 for Image Version. This refers to the new  
Firmware version.  
Flash Size - This is the amount of flash memory installed in your cloud client. Flash  
Size can be 64, 128, or 512.  
NOTE: To determine the flash size of your cloud client (location of the flash size is  
as follows - see your cloud client documentation for help on viewing the flash size):  
·
·
·
S30: Start > Settings > Control Panel > System > System Info tab  
S50: Start > Control Panel > System > System Information > Identity tab  
S90: Start > Control Panel > System > Client Information > General tab  
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Converting Wyse S Class to ThinOS  
5
Description - Enter what you want for your information. This information will help  
you identify the characteristics of the device for which you are using this image.  
IMPORTANT: Be sure to use only Alphanumeric characters (A through Z and 0  
through 9), underscore (_), or spaces.  
Image File - Click Browse, navigate to the folder on your hard drive that contains  
the 1S10.i2d file (this is the location you selected in "Step 2: Copy the Correct 1S10  
1S10.i2d file to select it (you may need to select the All Files option from the Files of  
Type box to display the 1S10.i2d file for selection), and then click Open.  
CAUTION: Do not use the 1S10.i2d file directly from the Conversion Software  
Assembly CD-ROM.  
Figure 4 Browse to select 1S10.i2d file  
5. After you have completed configuring the Add Image dialog box, click OK. After the  
image file has been successfully added, the success message appears.  
Figure 5 Image successfully added  
6. Click OK. The firmware image now appears in the Wyse Simple Imager console and is  
ready to be submitted.  
7. Select the firmware you added in the Select Firmware list and click Submit. After the  
image file has been successfully submitted, the Please start/restart the client to start  
imaging message appears. CAUTION: Do not close the WSI console until after the  
cloud client is successfully imaged with the new firmware.  
Figure 6 Start/Restart the client to start imaging  
8. Click OK.  
9. After the Log window appears, start the cloud client. After the imaging process is  
complete, the Log window will display the log messages and the final status. If the  
imaging was successful, a Success message will be displayed. If it failed, it will display  
an error message (see "Troubleshooting").  
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6
Chapter 2  
Step 4: Attach a Wyse Conversion Label on Each Converted Cloud Client  
The conversion kit is supplied with Wyse Conversion Labels that must be attached to each  
cloud client as shown in Figure 7. Be sure you have purchased the amount of labels you  
need.  
Caution  
Failure to install the label may cause delays in service and support. The  
serial number must be given to a Customer Support Technician to validate  
entitlement to support and service from Wyse. Failure to do so will result in  
the original operating system being loaded on the device and is in breach of  
your license agreement.  
Figure 7 Placement of Wyse Conversion Label  
Step 5: Obtain a Firmware Update  
After converting your cloud clients, you must use your 1 Year ThinOS Maintenance (you  
should have received an email from Wyse or your reseller with full instructions) to obtain  
any available firmware update (if you did not receive this email, contact your reseller).  
Note  
If you are unfamiliar with updating firmware on your Wyse ThinOS cloud  
client, refer to Wyse Knowledge Base Solution #10566 (go to the Wyse  
Knowledge Base at http://www.wyse.com/kb and search for 10566).  
Warning  
Wyse Cloud Client Software Maintenance is required to be eligible to receive  
new versions of cloud client software and subsequent releases of  
corresponding documentation and tools. Wyse announces new versions of  
software through the WyseView newsletter. To receive notification of  
available software updates, customers must subscribe to the free WyseView  
newsletter at http://www.wyse.com/wyseview. Use of the Software on more  
than one device requires that you first purchase from Wyse additional copies  
of, or licenses to, the Software. Contact your local Wyse distributor or Wyse  
Inside Sales at 1-800-800-9973 option 1 or 1-408-473-1200 option 1.  
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A
Installing Wyse Simple Imager 2.0.2  
This appendix provides the detailed procedures you must complete to install Wyse Simple  
Imager 2.0.2.  
Pre-Installation Checklist  
Before you begin installing Wyse Simple Imager, make sure you have met the  
requirements on this checklist for the machine to which Wyse Simple Imager will be  
installed:  
Caution  
Do not install Wyse Simple Imager on any machine which has Wyse Device  
Manager software installed.  
One of the following 32-bit Windows operating systems must be installed (be sure that  
all systems are up-to-date with current Microsoft service packs, patches, and updates):  
·
·
Windows 2003 Server Standard/Enterprise with SP2 or later  
Windows XP Pro with SP3 or later  
Note  
Virtual machine environments are not supported.  
IIS with FTP and HTTP (World Wide Web Service) must be installed, enabled, and  
running.  
Any inexpensive external router with DHCP enabled must be connected to the  
machine and both the machine and router must be isolated.  
Caution  
Wyse Simple Imager must be installed and used on a machine (with a  
connected router running DHCP) that is isolated. Do not install Wyse Simple  
Imager on any machine which is connected to a network.  
Any existing previous version of Wyse Simple Imager must be uninstalled.  
A single network adapter is supported. If you have two adapters, you must disable one  
(for example, for a laptop with a wireless adapter, you must disable the wireless  
adapter).  
All software firewalls and antivirus services must be stopped.  
Place the Wyse Simple Imager 2.0.2 software (found on the Conversion Software  
Assembly CD-ROM) into a folder on the machine.  
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8
Appendix A  
Procedures  
Note  
Be sure you have completed all pre-installation requirements as described in  
"Pre-Installation Checklist" before you begin installing Wyse Simple Imager.  
Step 1: Verify FTP Settings  
1. Launch IIS (click Settings > Control Panel > Administrative Tools > Internet  
Information Services (IIS) Manager).  
Figure 8 Launch IIS  
2. In the IIS Manager screen, right-click Default FTP Site in the details pane and select  
Properties to open the Default FTP Site Properties dialog box.  
Note  
If you cannot find the Default FTP Site option, verify that FTP services are  
installed (see "Pre-Installation Checklist").  
Figure 9 Default FTP Site Properties  
3. Click the Home Directory tab and ensure the following:  
A directory located on this computer option is selected  
Local path is C:\Inetpub\ftproot (this is the default path)  
Read, Write, and Log visits check boxes are selected  
MS-DOS option is selected  
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Installing Wyse Simple Imager 2.0.2  
9
Step 2: Verify DHCP is Running  
You can verify DHCP is running by going to Start > Control Panel > Network  
Connections, double-click your LAN connection (for example, Local Area Connection) to  
open the Local Area Connection Status dialog box, click the Support tab and then  
ensure that your Address Type is Assigned by DHCP. If this is not the case, you must  
correct the problem before continuing. If DHCP is not running do not install Wyse Simple  
Imager until it is running.  
Figure 10 Local Area Connection Status dialog box  
Step 3: Install Wyse Simple Imager  
Navigate to the Wyse Simple Imager Release 2.0.2 folder on your hard drive (this is the  
location you selected in "Pre-Installation Checklist"), double-click the WSISetup.exe file to  
open the installation wizard, and then follow the prompts. It is recommended that you use  
the default settings provided during installation.  
Caution  
Be sure that the installation path is the same as the default path of the IIS  
FTP root path (for example, C:\Inetpub\ftproot).  
Figure 11 Default installation path  
After Wyse Simple Imager installation is complete, a Wyse Simple Imager icon will be  
created on the desktop from which the application can be run.  
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10  
Appendix A  
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B
Troubleshooting  
This appendix includes troubleshooting information.  
Note  
For Wyse Customer Support information, see "Wyse Technical Support."  
Problem  
Solution  
When attempting to image a cloud  
client you receive an ARP Timeout  
error.  
This means that the cloud client was unable to obtain an IP  
address from your DHCP server on the router (ARP means  
Address Resolution Protocol). This indicates a problem with your  
DHCP server on the router (see your router documentation to fix  
the problem).  
You are receiving Incompatible  
Firmware messages.  
Be sure you have the correct information in the Add Image  
dialog box as described in "Step 3: Use Wyse Simple Imager to  
The new image was sent to the cloud Use the following:  
client but the cloud client boots  
normally to the old firmware.  
Verify the boot order. Turn on the cloud client power, press  
and hold the DELETE key to enter the BIOS setup. When  
prompted, enter the password Fireport (case sensitive). The  
first boot device should be set to PXE or LAN. If that is not  
the case, make the necessary changes.  
Verify that the FTP Server has the Write permission enabled  
Verify on the Wyse Simple Imager server: Go to Start > Run,  
enter cmd, and click OK. At the command prompt (c:>) enter  
ipconfig and press the Enter key: If you see an IP address  
of 127.0.0.1 anywhere, you have a loopback network  
condition. To recover from this, uninstall Wyse Simple Imager  
ONLY, make sure you connect the Wyse Simple Imager  
server and the cloud client (with power applied to it, but NOT  
powered-on) to the router, and then re-install Wyse Simple  
Imager.  
Verify the directory structure is set to:  
c:\inetpub\ftproot\rapport  
c:\inetpub\ftproot\rapport\tools  
c:\inetpub\ftproot\rapport\tools\sa  
Remove any spaces in the firmware filename under  
C:\inetpub\ftproot\rapport\<product>. FTP does not recognize  
spaces.  
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12  
Appendix B  
Problem  
Solution  
When attempting to image a cloud  
client you receive an Illegal TFTP  
operation error message.  
Use the following:  
If this is the first you are attempting to image using Wyse  
Simple Imager, more than likely this is an installation  
problem. Review the Wyse Simple Imager installation section  
and verify the installation process.  
If Wyse Simple Imager worked correctly in the past, try  
re-imaging a different cloud client. If the issue is resolved,  
you have a hardware problem and will need to send the  
defective cloud client to the Wyse service department for  
When attempting to image a cloud  
client you receive a Boot file not  
found message.  
If you have a VPN client installed on the Wyse Simple Imager  
server, remove it and try again.  
Obtaining File not found error  
messages.  
Verify that your default FTP server address is set correctly using  
the IIS Administration utility (see Microsoft documentation).  
You are not obtaining an IP Address.  
In any case where you are not obtaining an IP Address, verify  
that the router DHCP server is up and running (see your router  
documentation to fix the problem).  
You are obtaining a PXE-E78 error on PXE-E78 means Unable to locate boot server. The most  
the cloud client and cannot re-image. common cause of this is when the Wyse Simple Imager server is  
installed by itself with no router running DHCP connected to the  
Wyse Simple Imager server. In such a case, you receive a  
loopback IP Address created for the proxy server in Wyse  
Simple Imager. Uninstall Wyse Simple Imager ONLY, make sure  
you connect the Wyse Simple Imager server and the router with  
DHCP running and then re-install Wyse Simple Imager.  
When re-imaging a device, the cloud  
client reboots as normal to the  
original firmware.  
When a device is imaged, two log files are created. These files  
will have the extensions of .log and either .fin or .end (these files  
are located in the following directory:  
C:\inetpub\ftproot\rapport\tools\sa\logs).  
.fin - Indicates a Successful imaging of the device  
.end - Indicates a Failure to image a device  
.log - Contains the Transaction information of the imaging  
process  
To correct this problem, go to the Wyse Simple Imager console  
(see Figure 3), click Delete Logs, and then try re-imaging. You  
can also manually delete these files and try re-imaging again.  
You followed the usage instructions  
and still cannot image the cloud  
client.  
Uninstall Wyse Simple Imager and then re-install according to  
the instructions in this guide.  
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Troubleshooting  
13  
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Installation Guide  
®
Wyse S Class Conversion to ThinOS  
Issue: 092611  
Written and published by:  
Wyse Technology Inc., September 2011  
®
®
Created using FrameMaker and Acrobat  
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