Vonage Telephone Accessories VT2542 User Manual

Quick Start Guide  
Vonage® Device Motorola VT2542  
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Welcome  
to the Quick Start Guide for Vonage®.  
Get ready to start saving money on your phone bill with Vonage –  
just follow these easy step-by-step instructions to set up your new  
Vonage device. Within minutes, you’ll be making phone calls with  
high-quality, low-cost Vonage phone service!  
If you have questions along the way, please go to the  
Troubleshooting Tips on page 9 or visit:  
3 Easy Steps!  
Step 1: Identify the items you’ll need  
Step 2: Set up your new Vonage Device  
Step 3: Connect your phone  
For your convenience, the complete User Guide for this Vonage  
1
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Step 1:  
Identify the items you’ll need  
from your Vonage® Startup Kit.  
Locate your:  
• High-speed/broadband modem  
• Telephone  
• Ethernet cable that goes from your modem to your  
computer or router  
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Vonage Device  
Base Support*  
Black Power Cord  
Blue Cable  
Yellow Cable  
NOTE: Ensure you are using the power supply provided with the  
Vonage Device. Using the wrong power supply could result in damage  
to your equipment.  
2
*Not required for installation.  
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Step 2:  
Set up your Vonage® Device  
1. Unplug your existing modem’s power cord.  
Leave your modem connected to your cable or DSL  
phone line that supplies your Internet connection.  
2. Unplug the Ethernet cable that connects your modem to  
your computer or router. Unplug the cable from both  
your modem and your computer (or router).  
Note: In some instances the modem may be connected to the computer  
via a USB cord and USB ports. If so, disconnect the cord at both ends  
(modem and computer).  
Existing Modem  
Ethernet  
Port  
USB Port  
3. Wait 60 seconds for your modem to clear its  
memory completely.  
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4. Connect one end of the blue cable to the Ethernet port  
on your modem. Connect the other end to the blue port  
labeled “Internet” on the back of the Vonage Device.  
Vonage Device  
5. Connect one end of the yellow cable to the yellow port  
labeled “Ethernet 1” on the back of the Vonage Device.  
Connect the other end to the Ethernet port on your  
computer or router that you unplugged earlier.  
Vonage Device  
NOTE: If you unplugged a USB cord, do not attempt to plug the Ethernet cord into  
the USB port. If your computer does not have an Ethernet port, you can purchase  
a USB-to-Ethernet adapter or Ethernet card at your local electronics store.  
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6. Now plug your modem’s power cord back into an  
electrical power outlet.  
NOTE: You should allow enough time for your modem to complete its start-up  
process. If you’re unsure about how long this takes, consult the manual that  
came with your modem. Typical modem start-up takes 60 seconds.  
7. Next, using the power cord that came with your Vonage  
kit, plug the smaller end of the power cord into the  
circular power port on the back of the Vonage Device.  
Then, plug the larger end of the power cord into an  
electrical power outlet.  
Vonage Device  
NOTE: Before continuing, the “Power” and “Internet” lights on the front of the  
Vonage Device should both turn on. Wait until the “Power” light stops blinking  
and both “Power” and “Phone 1” lights are solid. The “Phone 2” light will be  
solid if you have a second Vonage line. Otherwise, it will not light. The “Internet”  
light will flicker whenever there is communication activity.  
8. On your computer, open a web browser and check your  
Internet connection by visiting any website.  
NOTE: After turning on your computer, the Ethernet light on the Vonage Device  
will also flicker whenever there is communication activity.  
If your Internet connection works,  
go to Step 3: Connecting your phone, on page 7.  
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If your Internet connection doesn’t work and  
you have a cable modem:  
1. Unplug the modem for at least 60 seconds. If left off for  
less than 60 seconds, it might still “remember” old  
information that could prevent it from working properly.  
2. If your Internet connection still does not work, you may  
need to register your Vonage Device with your cable  
provider. You will need the WAN MAC ID on the bottom  
of the Vonage Device.  
If your Internet connection doesn't work and  
you have a DSL modem:  
1. Make sure you are using a computer that's connected to a yellow  
port on your Vonage Device. On your computer, open a web  
default IP address of the VT2542 Home Page) and press Enter.  
A login window appears.  
2. In both the Username and Password fields, type router and click  
Login. The Home Page is displayed.  
3. Click the Setup tab, then WAN Configuration. From the Type  
drop-down list, choose PPPoE.  
4. In the Username and Password fields, type the username and  
password you normally use to login to your DSL service. If you  
don’t have your DSL login information, please contact your ISP  
and obtain the DSL username/password.  
5. In the Keep Alive field, type 0 to ensure that your DSL link is  
always active.  
6. Click Save and then Connect.  
7. Click the Tools tab and click Restart on the left. Click the  
Restart button.  
Note: If you had an existing router connected to your DSL modem,  
but it is now connected to your Vonage device, the router will have  
to be set up as a DHCP client instead of PPPoE.  
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Step 3:  
Connecting your phone  
1. Plug a standard telephone cord into your phone.  
NOTE: If not done so already, disconnect phone cord from wall.  
2. Plug the other end into the Green Phone 1 Port  
on the back of the Vonage Device.  
NOTE: Make sure the phone light is solid.  
Vonage Device  
This is what your setup should look like:  
Existing  
Modem  
Computer  
(OR Router)  
Phone  
Vonage Device  
3. Pick up your handset. If you hear a dial tone, congratulations!  
You’ve set up your Vonage service correctly, and can now start  
making calls. To configure your voicemail and other included  
services features, simply login to your web account at  
NOTE: When you pick up your phone to check for a dial tone, the phone light will blink.  
If you do not hear a dial tone, proceed to Troubleshooting  
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Tips on page 10.  
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Wireless Networking  
Your Vonage® Device is also a wireless router.  
The default name of your wireless network is ‘MOT-1-xx.’  
To change the default settings and enable security  
encryption (highly recommended) see the VT2542 User  
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Note: The Vonage Device is a wireless B/G Router, with wireless turned  
on by default. This means that if you have a computer that’s wireless B  
or G, you can take advantage of your new Wi-Fi network immediately  
and connect your computer wire-free. When your Wi-Fi computer is in  
range, it will connect automatically to your new ‘MOT-1-xx’ (xx refers to  
the last two digits on the wireless MAC ID) Wi-Fi network. Because your  
Vonage device is wireless, it is not required that you have a computer  
physically connected to your Vonage Device for it to work.  
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How to read the lights on your Vonage® Device:  
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Power – When the power light stops blinking and is a solid green,  
this indicates that your Vonage Device has started up properly.  
Note that both the power light and the phone light must be solid  
in order to make a phone call.  
Internet – A solid light indicates connectivity to your router or  
network. Whenever there is activity, this light will blink.  
Ethernet – A solid light indicates connectivity to your computer(s).  
Whenever there is activity, this light will blink.  
Phone 1 & 2 – A solid light indicates that phone line is ready for  
Vonage Internet telephone or FAX calls. A blinking green light  
indicates the phone for that line is ringing or off the hook. A  
blinking orange light indicates that you have voicemail.  
Wireless – A solid light indicates that a wireless high-speed  
Internet signal is available.  
HINT: When the Vonage Device is downloading/upgrading firmware from Vonage,  
the lights will blink rapidly in unison.  
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Troubleshooting Tips  
If your Internet connection doesn’t work:  
You can solve many installation issues by resetting all of your  
equipment:  
1. First, power down in this order:  
a. Computer  
b. Router, if you have one  
c. Vonage Device  
d. Modem  
NOTE: Leave the modem unplugged for at least 60 seconds.  
(The 60 seconds is to ensure the modem doesn’t “remember” old information).  
Confirm that all cables are snapped firmly into place.  
2. Turn the devices on one at a time in this order:  
a. Modem – Wait for the lights to come back on before  
continuing. This may take several minutes. Most modems  
have a light that should be lit solid when start-up is  
complete. If necessary, refer to the information that came  
with your modem.  
b. Vonage Device – Wait for the power and phone(s) lights  
to be a solid green. (The Internet light will blink whenever  
there is activity.)  
c. Router, if you have one – Wait for the lights to come  
back on (consult router manual for sequence) before  
continuing. Wait at least 30 seconds after the lights have  
stopped blinking.  
d. Computer  
At this point, you should have both a dial tone and  
Internet connectivity.  
3. Try opening your web browser to view a web page. If you cannot  
view a web page, check to see whether your Cable or DSL  
provider is having connection problems in your area.  
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If your Internet connection works, but you don't  
hear a dial tone or a voice recording:  
1. Be sure your phone is plugged in to the Green Phone Port 1 on  
the rear panel of the Vonage Device, and that it is disconnected  
from the wall jack that a traditional phone uses.  
2. Reset all of your equipment as described on page 10. After you  
reset all your equipment, pick up your telephone handset to  
listen again for a dial tone.  
If you hear a voice recording instructing you to  
connect your phone to the Green Phone 1 Port:  
1. Hang up your phone.  
2. Confirm that the phone cord is firmly plugged into the  
Green Phone Port 1, and listen again for a dial tone.  
If you need to change the router settings of your new  
Vonage® Device, or would like to set up security for  
your new wireless network:  
1. Log into the user interface of the Vonage Device by typing  
address bar. (The computer that is connected, wired or  
wirelessly, to the Vonage Device.)  
2. The login page will open. Type in the following:  
• Username: router  
• Password: router  
Click on Log In  
If you’re still having trouble, please  
call 1-VONAGE HELP (1-866-243-4357).  
In Canada, call 1-877-272-0528.  
11  
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Your Vonage®  
Web Account  
To go to your web account:  
Visit the Vonage website and enter your  
username and password into the customer  
login area. Your Vonage Dashboard gives  
you everything you need at your fingertips.  
Account – Visit the Account section to  
make changes to your personal and credit  
card information.  
Features – You can make changes  
to a wide range of services in the  
Features section.  
Voicemail – Check and manage your  
Voicemail account.  
Billing – Get real-time information on  
your monthly billing statement.  
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911 Dialing:  
Activate 911 Dialing to be sure that  
emergency personnel can respond  
quickly to your call for help!  
You can easily update your street  
address at any time through your  
Vonage Web Account.  
Enjoy your Vonage Digital Phone Service!  
If you have any questions please visit:  
If you’re still having trouble, please call:  
1-Vonage Help  
(866-243-4357) U.S.  
or 1-877-272-0528 Canada  
High-speed Internet or broadband required. Alarms and other systems may not be compatible. © 2008 Vonage.  
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Enjoy!  
SYSTEM REQUIREMENTS  
High-speed broadband Internet connection, such as Cable or DSL  
A valid Vonage account  
If you purchased your Vonage Device at a retail location, make  
Please wait 30 minutes before checking for a dial tone  
P/N 530621-001  
WK080304  
MOTOROLA and the Stylized M logo are registered in the U.S. Patent & Trademark Office.  
All other product or service names are property of their respective owners.  
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