Viking InterWorks Network Card MAC OS User Manual

VIKING 56K  
USB MODEM  
(MAC OS)  
USER’S GUIDE  
Manual No. 1005280  
Release 03/99, Rev A  
®
S P E E D  
P O W E R  
P E R F O R M A N C E  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
1 Introduction  
Congratulations on purchasing your Viking Components 56K USB (Universal  
Serial Bus) fax/modem for your computer. To turn your computer into a commu-  
nications center, all you need is your Viking fax/modem and a standard analog  
phone line.  
Viking 56K USB Modem Features & Specifications  
Features:  
USB Connection Standard  
Hot-Swappable and Plug & Play  
Supports Both V.90 and K56Flex  
5 Year Warranty  
Technical Support: 24 Hrs a Day, 7 Days a Week  
Specifications:  
Integrated USB Cable  
2Mb Flash supports V.90 & K56 Flex for maximum compatibility  
Up to 56 kbps reception  
Up to 33.6 kbps transmission  
9 LEDs (8 status and 1 power)  
All necessary cables and software included  
Data Modem:  
V.90, K56Flex, V.34 (33.6kbps), V.32bis, V.32, V.22bis, V.22, V.23 and V.21;  
Bell 212A and 103  
V.42 LAPM, MNP2-4 and MNP10 Error Correction  
V.42bis and MNP5 data compression  
Fax Modem:  
V.17, V.29, V.27ter and V.21 channel 2  
Supports Caller ID and Distinctive Ring  
Chapter 1  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
2 Before You Install  
It is recommended to read any additional information in your system’s “Owner’s  
Guide” regarding external modems before continuing.  
System Requirements  
Computer:  
Any computer with a free USB port.  
Compatible Operating System:  
Mac OS 8.5 or Later  
Computer Memory:  
4MB of free RAM  
Hard Disk Space:  
2MB or more  
Phone Line:  
Standard residential (analog) RJ-11  
Chapter 2  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Phone Line Requirements  
The phone line required by the Viking Components USB fax/modem is an analog  
RJ-11. This is a standard residential phone line.  
Warning: Do not use a PBX or digital phone line. These phone lines may  
damage the Viking Components USB fax/modem or phone equipment.  
PBX or digital lines are used by many businesses for their phone systems. To  
determine if the line you wish to use is analog, look on the jack of the phone. If it  
says “analog,”“computer,”“data” or “modem,” it is an analog line. If you are in an  
office and the phone is not labeled, check with the phone system administrator.  
If you are in a hotel, call the hotel operator for more information.  
Communications Software requirements  
Please refer to the communication software “User Guide” for additional system  
requirements for installing the communication software.  
Chapter 2  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
3 Hardware Installation  
This chapter contains instructions on installing your Viking 56K USB fax/modem.  
Warning: The phone jack you use must be for an analog phone line. If  
you are in an office building, it may use digital phone lines. If you are not  
sure of the type of phone lines your office building has, contact your phone  
system administrator.  
1. Rest the modem on its side. Locate the two phone cord jacks toward the cen-  
ter of the bottom panel. These jacks are interchangeable when connecting the  
modem to a wall jack and a phone. Plug one end of a phone cord into one of the  
jacks and the other end to the phone jack located on the wall. If you wish to use  
your modem and phone through the same wall phone jack, plug the cord from  
your phone into the remaining jack on the modem.  
Note: You can not use the phone and the modem at the same time if they share  
the same phone line.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Hardware Installation (Continued)  
2. Return the modem right side up and feed the phone cables through the back  
of the base.  
3. Power on your computer.  
4. Locate an available USB port on your computer and connect it with the USB  
cable on the back of the modem. This port is usually located on the back of your  
system. If you are not familiar with the location of the USB ports on your com-  
puter, please refer to your system’s “Owner’s Guide” for detailed instructions.  
Note: The Viking Components USB modem must be connected to a USB port on  
your computer or to a powered USB hub.  
Your hardware setup in now complete. To complete the setup of your modem,  
please proceed to the chapter 4 “Software Installation” in this guide.  
Chapter 3  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
4 Software Installation  
Once the Viking USB fax/modem is installed, you will need to install the software  
necessary to communicate with the fax/modem. This chapter will cover the steps  
necessary to configure your computer’s operating system.  
Mac OS 8.5 or Later Driver Software  
1. Insert the “Viking Modem Companion Software” CD into your computer’s CD-  
ROM drive. Once the CD appears on your system’s desktop, double-click on its  
icon to open. Locate theViking Modem Installericon on the CD and double-click  
on it to launch.  
Note: If the CD can not be located,the drivers can be downloaded from the Viking  
Components Web site at: www.vikingcomponents.com  
3. Select “Viking 56K USB Modem” by clicking on its button. Then click the “Install”  
button to begin the driver installation.  
4. Once the driver installation is done, click theQuitbutton to leave the installer.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Mac OS 8.5 or Later Driver Software (Continued)  
5. Click the “Restart” button to restart your system.  
6. From the Apple ( ) menu, select “Control Panel” and then choose “Modem.”  
Next to “Connect via:” the “USB Rockwell Modem” should be listed. Locate the  
Modem:” pop-up menu in the “Setup” section. If your Internet Service Provider  
(ISP) supports 56KFlex and V.90,select“Viking 56k_v90.” For ISP’s that only support  
56KFlex, select “Viking force 56kflex.” Then close the “Modem” control panel and  
click the “Save” button.  
Note: If you experience problems connecting to your Internet Service Provider  
(ISP) with the supplied modem script, try contacting your ISP for further instruc-  
tions or go to the Viking Components Web site for updated modem scripts.  
Your driver installation is now complete.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
MacComCenter Communication Software  
1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM  
drive. Once the CD appears on your system’s desktop, double-click on its icon to  
open. Locate the“MacComCenter”icon on the CD and double-click on it to launch.  
2.In the“MacComCenter”window, the“USB Rockwell Modem”should be selected in  
the “What serial port should MacComCenter use:” pop-up menu. Click the “Install”  
button to begin the communication software installation.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
MacComCenter Communication Software (Continued)  
3. Once the software for MacComCenter has been loaded, a modem description  
window will appear. Click the “OK” button to continue with the software setup.  
4. The “MacComCenter Assistant” will guide you through the rest of the setup pro-  
cedure. Follow the onscreen instructions until the setup has been completed.  
Your MacComCenter software installation is now complete.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Remote Access/Mac PPP Setup  
1. From the Apple menu, selectControl Paneland then chooseTCP/IP.” From the  
Connect Via” pop-up menu, choose “PPP.” From the “Configure” pop-up menu,  
choose “PPP Server.” In the text box labeled “IP Address,” enter the IP address  
given to you by your ISP. In the text box labeled“Domain Name,”enter the domain  
name given to you by your ISP. Close the “TCP/IP” control panel and click “Save.”  
2. From the Apple menu, select “Control Panel” and then choose “Remote  
Access/PPP.” Enter your user name, password and phone number in their appro-  
priate text fields.  
Your software installation and setup is now complete.  
Free PPP Setup  
The Viking Apple Modem Script is not required for this setup. This setup is for ver-  
sion 2.6.2 of Free PPP.  
1. Double-click the “Free PPP Setup” application.  
2. Click the small arrow at the bottom left of the window for the pop-up menu.  
Choose “General” from the pop-up menu and click the checkbox “Disconnect If  
Idle” to disable.  
3. Choose “Accounts” from the pop-up menu and click “New.” Complete all text  
fields under “Account” and “Dialup.” Then click OK.”  
4. Choose “Modems” from the pop-up menu and click “New.” Give the modem a  
name. Select a modem from “Connected To.” Set the port speed to 115200. Add  
the AT Command: AT&FW2+MS=12,1 to the init string setting for V.90 preferred  
and click “OK.”  
5. ClickOpen TCP/IP.” TheConnect Viapop-up menu should haveFree PPPcho-  
sen and theConfigurepop-up menu should havePPP Serverchosen. Complete  
the text fields “Server Address” and “Search Domains.” Close and click “Save.”  
Your software installation and setup is now complete.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Using Data and Fax Communication Software  
Most communication software installation programs will automatically detect  
your Viking fax/modem and preform the appropriate configurations. In some  
cases, you may find it necessary to configure the software so it can send the  
appropriate commands to the fax/modem.  
Although most applications have many different modems already programmed  
into the software application, sometimes you may not be able to find the exact  
match for your modem. For the best compatibility, select a Hayes Compatible  
modem from the list of modems.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
5 Technical Notes  
This chapter covers the definitions of the status lights on the front of your exter-  
nal modem.  
Status Light Definitions  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
6 Troubleshooting  
This chapter will cover some solutions to some common problems you may expe-  
rience when installing your Viking USB modem. Some solutions may not apply to  
your operating system or may not be listed. If your problem is not answered in  
the following sections, please proceed to page 27, contacting Viking for support.  
For software problems, please refer to the communication software “User Guide”  
for solutions.  
Universal Serial Bus (USB) Basics  
If you are having problems with one or multiple USB devices, try the following:  
Plug the modem into another USB port on your system.  
If the modem is connected to a self-powered hub, try unplugging one or more  
devices from the hub.  
If the modem is connected to a self-powered hub, make sure the hubs power  
cord is plugged into a working electrical outlet.  
If the modem is connected to a self-powered hub, try plugging the modem into  
another port on the hub.  
Unplug all USB devices from your computer except your keyboard* and mouse*.  
Plug one device in at a time to determine which device is the problem. Once the  
problem device has been determined:  
There may be something wrong with the cable connecting the device.  
If possible, borrow a cable that you know works with another similar  
device. Connect the cable to the device, then connect the device to your  
computer. If the device works using the borrowed cable, then you need  
to replace the cable.  
*If an USB device  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
General Troubleshooting  
Problem  
Solution  
The power light on the modem is  
Ensure the modem is plugged into your system’s USB  
not on.  
port. If your modem is plugged into a hub, it must be a  
powered hub.  
If more than one USB port is available, try another port.  
Ensure “USB Support” is turned on in your system’s BIOS.  
Ensure the drivers are loaded correctly.  
Contact your computer’s manufacture.  
Modem does not respond, modem  
Did you select the correct modem type? If the Viking  
communication error or modem modem is not listed, try a Hayes compatible modem.  
not found.  
Is the USB cable completely plugged into its port and are  
all of the connections secure?  
If the modem stops after the computer enters power-  
saving mode, disabling this feature is recommended.  
How can I change the speaker vol-  
ume on the modem?  
The volume can be changed through AT Commands. Use  
the following AT Commands to change the volume levels:  
ATL0  
ATL1  
ATL2  
ATL3  
ATM0  
ATM1  
Set lowest speaker volume  
Set low speaker volume  
Set medium speaker volume  
Set high speaker volume  
Turn speaker off  
Turn speaker on during handshaking and while  
receiving carrier  
ATM2  
ATM3  
Turn speaker on during handshaking and while  
receiving carrier.  
Turn speaker off during dialing and receiving  
carrier and turn speaker on during answering.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
General (Continued)  
Problem  
Solution  
Modem does not dial or it dials  
incorrectly.  
Are you cable and phone line connections secure?  
Is there another phone extension on the same line in  
use?  
Are you using a standard analog phone line? Digital  
phone line will not work with this modem.  
Is the telephone number correct?  
Did you enter a “1” before the area code when dialing  
long distance?  
Are you required to enter a prefix, such as a “9” in your  
settings.  
Is the other line busy or not answering? Make sure it is  
available before calling.  
Modem does not fax  
Did you select the correct fax class? Check your soft-  
ware, select another fax class and try again.  
Do you have another communications program open? If  
so, close it.  
Did you select the correct printer in your application?  
For example, fax/modem.  
No Dial Tone message  
Are all of the cable connections secure?  
Is the phone line in use by someone else?  
Are you using a standard analog phone line?  
Test the line by connecting a standard phone and listen-  
ing for a dial tone.  
The modem is not connecting at is  
intended speed  
Is the modem selected in your system’s “Modem” control  
panel reflect your maximum speed of your ISP? Please  
refer to page 7 in this guide for more information on the  
Modem” control panel.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
7 Basic AT Commands  
From terminal mode or command line, AT commands allow you to control your  
modem. If you are using your communications software to operate your modem,  
the software menus configure the AT commands. Follow the instructions in this  
chapter to operate your modem directly from the terminal mode.  
Guidelines  
ATprecedes most commands. Enter the AT commands exactly as they appear in  
the following Command column. The commands can be typed in either upper or  
lower case letters, but cases should not be mixed. There can be up to a total of 40  
characters in one command and spaces are not necessary. To activate a complete  
command string, press the “Enter” key.  
Basic AT Command Set  
Command  
Function  
A/  
A
Re-execute command.  
Go off-hook and attempt to answer a call.  
Select V.22 connection at 1200 bps.  
Select Bell 212A connection at 1200 bps.  
Return OK message.  
Dial modifier.  
Turn off command echo.  
B0  
B1  
C1  
Dn  
E0  
E1  
H0  
H1  
I0  
Turn on command echo.  
Initiate a hang-up sequence.  
If on-hook, go off-hook and enter command mode.  
Report product code.  
I1  
Report pre-computed.  
I2  
Report OK.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Basic AT Command Set (Continued)  
Command  
Function  
I3  
I4  
I5  
I6  
Report firmware revision, model, and interface type.  
Report response programmed by an OEM.  
Report the country code parameter.  
Report modem data pump model and code revision.  
Reports the DAA code (W-class models only).  
Set low speaker volume.  
Set low speaker volume.  
Set medium speaker volume.  
Set high speaker volume.  
Turn speaker off.  
I7  
L0  
L1  
L2  
L3  
M0  
M1  
Turn speaker on during handshaking and turn off while  
receiving carrier.  
M2  
M3  
Turn speaker on during handshaking and while receiving  
carrier.  
Turn speaker off during dialing and receiving carrier and turn speaker on  
during answering.  
N0  
N1  
O0  
O1  
P
Turn off automode detection.  
Turn on automode detection.  
Go on-line.  
Go on-line and initiate a retrain sequence.  
Force pulse dialing.  
Q0  
Q1  
Sn  
Sn?  
=v  
?
Allow result codes to DTE.  
Inhibit result codes to DTE.  
Select S-Register as default.  
Return the value of S-Register.  
Set default S-Register to value v.  
Return the value of default S-Register.  
Force DTMF dialing.  
T
V0  
V1  
W0  
W1  
W2  
X0  
Report short form (terse) result codes.  
Report long form (verbose) result codes.  
Report DTE speed in EC mode.  
Report line speed, EC protocol and DTE speed.  
Report DCE speed in EC mode.  
Report basic call progress result codes, i.e., OK, CONNECT, RING, NO CARRIER  
(also, for busy, if enabled, and dial tone not detected), NO ANSWER and  
ERROR.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Basic AT Command Set (Continued)  
Command  
Function  
X1  
Report basic call progress result codes and connections speeds (OK, CON  
NECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected),  
NO ANSWER, CONNECT XXXX, and ERROR.  
Report basic call progress result codes and connections speeds, i.e., OK,  
CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone not  
detected), No ANSWER, CONNECT XXXX, and ERROR.  
Report basic call progress result codes and connection rate, i.e., OK,  
CONNECT, RING, NO CARRIER, NO ANSWER, CONNECT XXXX, BUSY, NO DIAL  
TONE and ERROR.  
X2  
X3  
X4  
Report all call progress result codes and connection rate, i.e., OK, CONNECT,  
RING, NO CARRIER, NO ANSWER, CONNECT XXXX, BUSY, NO DIAL TONE and  
ERROR.  
Y0  
Y1  
Z0  
Z1  
&C0  
&C1  
&D0  
Disable long space disconnect before on-hook.  
Enable long space disconnect before on-hook.  
Restore stored profile 0 after warm reset.  
Restore stored profile 1 after warm reset.  
Force RLSD active regardless of the carrier state.  
Allow RLSD to follow the carrier state.  
Interpret DTR ON-to-OFF transition per &Qn:  
&Q0, &Q5, &Q6 The modem ignores DTR.  
&Q1, &Q4 The modem hangs up.  
&Q2, &Q3 The modem hangs up.  
&D1  
Interpret DTR ON-to-OFF transition per &Qn:  
&Q0, &Q1, &Q4,.  
&Q5, &Q6 Asynchronous escape.  
&Q2, &Q3 The modem hangs up.  
&D2  
&D3  
Interpret DTR ON-to-OFF transition per &Qn:  
&Q0 through &Q6 The modem hangs up.  
Interpret DTR ON-to-OFF transition per &Qn:  
&Q0, &Q1, &Q4,.  
&Q5, &Q6 The modem performs soft reset.  
&Q2, &Q3 The modem hangs up.  
&F0  
&F1  
Restore factory configuration 0.  
Restore factory configuration 1.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Basic AT Command Set (Continued)  
Command  
Function  
&G0  
&G1  
&G2  
&J0  
Disable guard tone.  
Disable guard tone.  
Enable 1800 Hz tone.  
Set S-Register response only for compatibility.  
Set S-Register response only for compatibility.  
Disable DTE/DCE flow control.  
Enable RTS/CTS DTE/DCE flow control.  
Enable XON/XOFF DTE/DCE flow control.  
Enable transparent XON/XOFF flow control.  
Enable both RTS/CTS and XON/XOFF flow control.  
Select dial up line operation.  
Select leased line operation.  
Select direct asynchronous mode.  
Select sync connect with async off-line command mode.*  
Select sync connect with async off-line command mode and enable DTR of  
directory zero.*  
&J1  
&K0  
&K3  
&K4  
&K5  
&K6  
&L0  
&L1  
&M0  
&M1  
&M2  
&M3  
Select sync connect with async off-line command mode and enable DTR to  
act as Talk/Data switch.*  
&P0  
&P1  
&P2  
&P3  
&Q0  
&Q1  
&Q2  
Set 10 pps pulse dial with 39%/61% make/break.  
Set 10 pps pulse dial with 33%/67% make/break.  
Set 20 pps pulse dial with 39%/61% make/break.  
Set 20 pps pulse dial with 33%/67% make/break.  
Select direct asynchronous mode.  
Select sync connect with async off-line command mode.*  
Select sync connect with async off-line command mode and enable DTR  
dialing of directory zero.*  
&Q3  
Select sync connect with async off-line command mode and enable DTR to  
act as Talk/Data switch.*  
&Q4  
&Q5  
&Q6  
&R0  
&R1  
&S0  
&S1  
&T0  
Select Hayes AutoSync mode.  
Modem negotiates an error corrected link.  
Select asynchronous operation in normal mode.  
CTS tracks RTS (async) or acts per V.25 (sync).  
CTS is always active.  
DSR is always active.  
DSR acts per V.25.  
Terminate any test in progress.  
*Serial Interface operation only.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Basic AT Command Set (Continued)  
Command  
Function  
&T1  
&T2  
&T3  
&T4  
&T5  
&T6  
&T7  
&T8  
&V  
Initiate local analog loopback.  
Returns ERROR result code.  
Initiate local digital loopback.  
Allow remote digital loopback.  
Disallow remote digital loopback request.  
Request an RDL without self-test.  
Request an RDL with self-test.  
Initiate local analog loop with self-test.  
Display current configurations.  
&W0  
&W1  
&X0  
&X1  
&X2  
&Y0  
&Y1  
&Zn=x  
%E0  
%E1  
%E2  
%L  
Store the active profile in NVRAM profile 0.  
Store the active profile in NVRAM profile 1.  
Select internal timing for the transmit clock.  
Select external timing for the transmit clock.  
Select slave receive timing for the transmit clock.  
Recall stored profile 0 upon power up.  
Recall stored profile 1 upon power up.  
Store dial string x (to 35) to location n (0 to 3).  
Disable line quality monitor and auto retrain.  
Enable line quality monitor and auto retrain.  
Enable line quality monitor and fallback/fall forward.  
Return received line signal level.  
%Q  
Report the line signal quality.  
%TTn  
\Kn  
PTT certification test signals.  
Controls break handling during three states:  
When modem receives a break from the DTE:  
\K0,2,4  
\K1  
Enter on-line command mode, no break sent to the remote modem.  
Clear buffers and send break to remote modem.  
\K3  
Send break to remote modem immediately.  
\K5  
Send break to remote modem in sequence with transmitted data.  
When modem receives \B in on-line command state:  
Clear buffers and send break to remote modem.  
\K0,1  
\K2,3  
\K4,5  
Send break to remote modem immediately.  
Send break to remote modem in sequence with transmitted data.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Basic AT Command Set (Continued)  
Command  
Function  
When modem receives break from the remote modem:  
\K0,1  
\K2,3  
\K4,5  
\N0  
Clear data buffers and send break to DTE.  
Send a break immediately to DTE.  
Send a break with received data to the DTE.  
Select normal speed buffered mode.  
Select direct mode.  
\N1  
\N2  
Select reliable link mode.  
\N3  
Select auto reliable mode.  
\N4  
Force LAPM mode.  
\N5  
Force MNP mode.  
+MS  
+H0  
+H1  
+H2  
+H3  
Select modulation.  
Disable RPI.  
Enable RPI and set DTE speed to 19200 bps.  
Enable RPI and set DTE speed to 38400 bps.  
Enable RPI and set DTE speed to 57600 bps.  
**0  
**1  
**2  
Download to flash memory at last sensed speed.  
Download to flash memory at 38.4 bps.  
Download to flash memory at 57.6 bps.  
-SDR=0  
-SDR=1  
-SDR=2  
-SDR=3  
-SDR=4  
-SDR=5  
-SDR=6  
-SDR=7  
Disable Distinctive Ring.  
Enable Distinctive Ring Type 1.  
Enable Distinctive Ring Type 2.  
Enable Distinctive Ring Type 1 and 2.  
Enable Distinctive Ring Type 3.  
Enable Distinctive Ring Type 1 and 3.  
Enable Distinctive Ring Type 2 and 3.  
Enable Distinctive Ring Type 1,2 and 3.  
-SSE=0  
-SSE=1  
Disable DSVD.  
Enable DSVD.  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
ECC Commands  
Command  
Function  
%C0  
%C1  
%C2  
%C3  
Disable data compression.  
Enable MNP 5 data compression.  
Enable V.42 bis data compression.  
Enable both V.42 and MNP 5 compression.  
\A0  
\A1  
\A2  
\A3  
\Bn  
Set maximum block size in MNP to 64.  
Set maximum block size in MNP to 128.  
Set maximum block size in MNP to 192.  
Set maximum block size in MNP to 256.  
Send break of n x 100 ms.  
MNP 10 Commands  
Command  
Function  
)M0  
)M1  
)M2  
Disable MNP 10 link negotiation power adjustment.  
Enable MNP 10 link negotiation power adjustment.  
Enable cellular mode without power level adjustment during MNP link  
negotiation.  
*H0  
*H1  
*H2  
Select MNP 10 link negotiation at highest rate.  
Select MNP 10 link negotiation at 1200 bps.  
Select MNP 10 link negotiation at 4800 bps.  
-K0  
Disable MNP 10 extended services.  
-K1  
Enable MNP 10 extended services.  
-K2  
-Q0  
-Q1  
-SEC=0  
Enable MNP 10 extended services detection only.  
Disable MNP 10 fallback to 2400 bps (V.22 bis)/1200 bps (V.22).  
Enable MNP 10 fallback to 2400 bps (V.22 bis)/1200 bps (V.22).  
Disable MNP10-EC.  
-SEC=1,[<tx level>] Disable MNP10-EC and set transmit level <tx level> 0 to 30 (0 dBm to -30  
dBm).  
Chapter 7  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
MNP 10 Commands (Continued)  
Command  
Function  
@M0  
@M1  
@M2  
@M3 - @M10  
@M11  
@M12  
@M30  
Select initial transmit level of -26 dBm.  
Select initial transmit level of -30 dBm.  
Select initial transmit level of -10 dBm.  
Select initial transmit level of -10 dBm.  
Select initial transmit level of -11 dBm.  
Select initial transmit level of -12 dBm.  
Select initial transmit level of -30 dBm.  
:E0  
:E1  
Disable the compromise equalizer.  
Enable the compromise equalizer.  
Caller ID Commands  
Command  
Function  
#CID=0  
#CID=1  
#CID=2  
Disable Caller ID.  
Enable Caller ID with formatted presentation.  
Enable Caller ID with unformatted presentation.  
Chapter 7  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Fax Class 1  
Command  
Function  
+FCLASS=n  
+FAE=n  
+FRH=n  
+FRM=n  
+FRS=n  
+FTH=n  
+FTM=n  
+FTS=n  
Service class.  
Data/fax auto answer.  
Receive data with HDLC framing.  
Receive data.  
Receive silence.  
Transmit data with HDLC framing.  
Transmit data.  
Stop transmission and wait.  
Fax Class 2  
Command  
Function  
+FCLASS=n  
+FAA=n  
+FAXERR  
+FBOR  
+FBUF?  
+FCFR  
+FCLASS=  
+FCON  
+FCIG  
Service class.  
Adaptive answer.  
Fax error value.  
Phase C data bit order.  
Buffer size (read only).  
Indicate confirmation to receive.  
Service class.  
Facsimile connection response.  
Set the polled station identification.  
Report the polled station identification.  
Capability to receive.  
+FCIG:  
+FCR  
+FCR=  
+FCSI:  
+FDCC=  
+FDCS:  
+FDCS=  
+FDIS:  
+FDIS=  
+FDR  
+FDT=  
+FDTC:  
+FET:  
Capability to receive.  
Report the called station ID.  
DCE capabilities parameters.  
Report current session.  
Current session results.  
Report remote capabilities.  
Current sessions parameters.  
Begin or continue phase C receive data.  
Data transmission.  
Report the polled station capabilities.  
Post page message response.  
Chapter 7  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
Fax Class 2 (Continued)  
Command  
Function  
+FET=N  
+FHNG  
+FK  
+FLID=  
+FLPL  
+FMDL?  
+FMFR?  
+FPHCTO  
+FPOLL  
+FPTS:  
+FPTS=  
+FREV?  
+FSPL  
Transmit page punctuation.  
Call termination with status.  
Session termination.  
Local ID string.  
Document for polling.  
Identify model.  
Identify manufacturer.  
Phase C time out.  
Indicates polling request.  
Page transfer status.  
Page transfer status.  
Identify revision.  
Enable polling.  
+FTSI:  
Report the transmit station ID.  
Chapter 7  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
8 Modem Driver & Firmware  
Upgrades  
Your Viking External modem can be upgraded by updating its drivers and  
through firmware upgrades. These upgrades can be downloaded from Viking  
Components Web page at:  
Once you have reached Viking’s Web site, select “Support.” Then select Software”  
and finally select “Viking Components External Modems.” Scroll down to your  
modem and select the file you wish to upgrade your modem with.  
Note: If you are unfamiliar with driver updates and firmware upgrades, it is rec-  
ommended to contact our Technical Support Department before starting these  
procedures. If the modem is upgraded incorrectly, it can be damaged. For infor-  
mation on contacting Technical Support, please proceed to Chapter 9, page 27.  
Chapter 8  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
9 Contacting Technical Support  
If your questions have not been answered or if you are unable to solve a problem  
with your modem by using this guide, Viking Components has Technical Support  
available 7 days a week and 24 hours a day.  
Before calling Technical Support, please prepare to have the following available:  
Modem part number or Viking bar code on the modem.  
Machine type.  
Operating system.  
Detailed descriptions of question or problem.  
Viking Components Technical Support  
Phone Number: 888-801-9181  
Chapter 9  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
10 Communication Regulations  
INDUSTRY CANADA (IC) NOTICE  
“NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification  
means that the equipment meets certain telecommunications network protective, oper-  
ational and safety requirements as prescribed in the appropriate Terminal Equipment  
Technical Requirements documents(s). The department does not guarantee the equip-  
ment will operate to the user’s satisfaction.  
Before installing this equipment, users should ensure that it is permissible to be con-  
nected to the facilities of the local telecommunications company. The equipment must  
also be installed using an acceptable method of connection. The customer should be  
aware that compliance with the above conditions may not prevent degradation of ser-  
vice in some situations.  
Repairs to certified equipment should be coordinated by a representative designat-  
ed by the supplier. Any repairs or alterations made by a user to this equipment, or equip-  
ment malfunctions, may give the telephone communications company cause to request  
the user to disconnect the equipment.  
Users should ensure for their own protection, that the electrical ground connections  
of the power utility, telephone lines and internal metallic water pipe system, if present,  
are connected together. This precaution may be particularly important in rural areas.  
Caution: Users should not attempt to make such connections themselves, but  
should contact the appropriate electric inspection authority, or electrician, as appropri-  
ate.”  
“NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device  
provides an indication of the maximum number of terminals allowed to be connected to  
a telephone interface. The termination on an interface may consist of any combination  
of devices subject only to the requirement that the sum of the Ringer Equivalence  
Numbers of all the device does not exceed 5.”  
REN: 1.0B  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
PART 68 REQUIREMENTS  
This equipment complies with Part 68 of the FCC Rules. On this equipment there is  
a label that contains, among other information, the FCC Registration Number and Ringer  
Equivalence Number (REN) for this equipment. You must, upon request, provide this  
information to your telephone company.  
This equipment uses RJ11 jack.  
An FCC compliant telephone cord and modular plug are provided with this equip-  
ment. This equipment is designed to be connected to the telephone network or premis-  
es wiring using a compatible modular jack which is Part 68 compliant. See installation  
instructions for details.  
The REN is useful to determine the quantity of devices you may connect to your tele-  
phone line and still have all those devices ring when your telephone number is called. In  
most, but not all areas, the sum of all the REN’s of all devices connected to one line should  
not exceed five (5.0). To be certain of the number of devices you may connect to your  
line, as determined by the REN, you should contact your local telephone company to  
determine the maximum REN for your calling area.  
If your telephone equipment causes harm to the telephone network, the telephone  
company may discontinue your service temporarily. If possible, they will notify you in  
advance. But if advance notice is not practical, you will be notified as soon as possible.  
You will be informed of your right to file a complaint with the FCC.  
Your telephone company may make changes in its facilities, equipment, operations  
or procedures that could affect the proper functioning of your equipment. If they do, you  
will be notified in advance to give you an opportunity to maintain uninterrupted tele-  
phone service.  
If you experience trouble with this telephone equipment, please contact Viking  
Components, Inc., Customer Support at 888-801-9181 for information on obtaining ser-  
vice or repairs. The telephone company may ask that you disconnect this equipment  
from the network until the problem has been corrected or until you are sure that the  
equipment is not malfunctioning.  
Chapter 10  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
PART 68 REQUIREMENTS (Continued)  
This equipment may not be used on coin service provided by the telephone com-  
pany. Connection to party lines is subject to state tariffs.  
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use  
a computer or other electronic device, including fax machines, to send any message  
unless such message clearly contains a margin at the top or bottom of each transmitted  
page or on the first page of the Transmission, the date and time it is sent and an identifi-  
cation of the business or other entity, or other individual sending the message and the  
telephone number of the sending machine or such business, or entity, or individual. (The  
telephone number provided may not be a 900 number or any the number for which  
charges exceeds local or long-distance transmission charges.)  
In order to program this information into your fax software, you should complete  
the steps described in the communications software manual.  
Chapter 10  
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE  
11 Warranty & Disclaimers  
5 YEAR WARRANTY  
All Viking Components products have been thoroughly tested free of defects  
in material and workmanship. If any malfunction should occur while used in its rec-  
ommended environment, Viking, at its option, will repair or replace this product at  
no charge, provided the product or any part thereof has not been abused, misused,  
neglected, replaced, repaired or modified. Viking shall make the final determina-  
tion as to the existence and cause of any defect. Viking will not repair or replace prod-  
ucts designated as having a “Limited Lifetime” which fail solely because their estimated  
life has expired. No warranty is made with respect to customer products produced to  
original purchaser specifications except as specifically stated in writing by Viking.  
All shipping costs shall be the responsibility of the purchaser.  
Except as provided herein, there are no express or implied warranties of mer-  
chantability or fitness for a particular purpose. Under no circumstances will Viking  
Components be liable in any way to any purchaser for any damages, including but not  
limited to lost revenue, lost wage, or any other incidental or consequential damages aris-  
ing out of the use of or inability to use this product. Viking reserves the right to make  
modifications in both hardware and software without prior notifications.  
Apple, Apple logo, Macintosh and Mac OS are registered trademarks of the Apple  
Computer, Inc.  
MacComCenter is a registered trademark of the SmithMicro Software, Inc.  
All other trade marks are the property of there respective owners.  
Copyright © 1999 Viking Components, Inc.  
Chapter 11  
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