MOBILE BROADBAND / GLOBALACCESS
AD3700 GLOBAL READY USB MODEM
PRODUCT USER MANUAL
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Welcome
are reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage
and distribution areas), chemical plants or where blasting operations are in progress.
‹
Areas with a potentially explosive atmosphere are often but not always clearly marked. Potential
locations can include gas stations, below deck on boats, chemical transfer or storage facilities,
vehicles using liquefied petroleum gas (such as propane or butane), areas where the air contains
chemicals or particles, such as grain, dust or metal powders, and any other area where you
would normally be advised to turn off your vehicle engine.
Near Medical and life support equipment
‹
Do not operate your modem in any area where medical equipment, life support equipment, or
near any equipment that may be susceptible to any form of radio interference. In such areas, the
host communications device must be turned off. The modem may transmit signals that could
interfere with this equipment.
On an aircraft, either on the ground or airborne
‹
In addition to FAA requirements, many airline regulations state that you must suspend wireless
operations before boarding an airplane. Please ensure that the host device is turned off and your
modem is removed from the USB port prior to boarding aircraft in order to comply with these
regulations. The modem can transmit signals that could interfere with various onboard systems
and controls.
While operating a vehicle
‹
The driver or operator of any vehicle should not operate a wireless data device while in control of
a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle.
In some countries, operating such communications devices while in control of a vehicle is an
offense.
Copyright
Copyright © 2009 by ZTE Corporation
All rights reserved.
No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without the prior written permission of ZTE
Corporation.
ZTE Corporation reserves the right to make modifications on print errors or update specifications in this manual
without prior notice.
V1.0, 2009.03
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AD3700 Modem Hardware: Overview
Thank you for choosing the advanced and compact AD3700 Global Ready Modem by Verizon Wireless! This
Global Ready modem for worldwide mobile data access is designed for computers equipped with Type-A USB
ports. This mobile data solution gives you the coverage and speed you need whether away from the office or out
of the country. Some of the key features of the AD3700 Global Ready Modem are:
•
Across the Globe via Mobile Broadband (BroadbandAccess) and GlobalAccess*
*GlobalAccess requires a Global Feature added to your Verizon Wireless account which together with
the pre-installed SIM Card enables you to access email in the GSM networks while traveling overseas.
.
•
USB (Universal Serial Bus)
Universal form factor makes wireless BroadbandAccess Mobile connectivity more convenient than ever
since it works with virtually all computers equipped with a Type-A USB port such as notebooks and
desktops. Swivel USB connector connects to notebook USB interface.
.
• Supports Various Operating Systems
Designed to operate on different computer platforms and support Windows 2000, Vista or XP operating
systems.
.
•
Intuitive VZAccess Manager Software
VZ Access Manager makes it easy to connect to the Internet or your corporate Intranet, and send emails
and text messages. Installation is simple and the application is easy to navigate.
•
External Antenna Connector
An optional external antenna may be purchased to further improve data throughput and network
connectivity in fringe areas.
.
Additional features of the AD3700 Global Modem include:
• VPN Capability
• Auto Connect at Startup
• 2-Way Text Messaging
• NDIS Support
• Based on the Qualcomm chipset MDM1000 (Gobi)
• SIM Card pre-installed*
*The Verizon Wireless AD3700 Modem comes with a SIM card pre-installed, which along with a Global
Feature activated on your Verizon Wireless account, enables you access email in GSM Networks while
traveling overseas. Please visit www.verizonwireless.com/vzglobal for information on rates, coverage,
and destinations.
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AD3700 Modem System Requirements
To install and use AD3700 Modem, your host computer must meet these requirements:
Windows® Vista, XP (SP2 or higher), 2000
NOTE: Windows XP SP1, Windows 2000 SP3 and SP4
require specific OS patches. For details please go to
Operating System
Internet browser software (i.e. Internet Explorer, Netscape,
Safari, Firefox, AOL)
Software
VZAccess Manager Included on the VZAccess Manager
Installation CD
Modem Software
CPU
166 MHz or higher
Interface
One Type-A USB port
CD-ROM
Disk Drive
Memory (RAM)
Hard Disk Space
256 MB
256 MB
Instruction
AD3700 Modem is developed for mobile computing and supports Type A Universal Serial Bus (USB) interface.
Almost every notebook or desktop has a Type A USB port which opens up the option for you to easily move
your AD3700 Modem from one platform to another platform (e.g., from your personal digital assistant to
notebook) and even on different operating systems (e.g., from Windows to Vista).
Note:
Install VZAccess Manager as provided with your VZAccess Manager Installation CD (refer to the
comprehensive VZAccess Manager User Guide for instruction, located on the VZAccess Manager
Installation CD).
2
3
1. USB Connector: USB form factor plugs into any device with a Type a USB port.
2. External Antenna Connector: Connect an optional external antenna to AD3700 Modem for improved
performance in fringe areas.
3. SIM Card Slot: This slot, located on the side of the device holds the SIM Card.
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4. Service Status Indicator (LED): Visual simple service status LED indicator displays service and data modes.
The LED statues includes off, on, slow blink and frequent blink. There is only red color when it blinks. See the
following table:
states
Descriptions
Powered down/ RF off
Got service/Idle
Off
On
Slow blink
No service/not authenticated
In data call
Frequent blink
Care of Your AD3700 Modem
As with any electronic device, AD3700 Modem must be handled with care to ensure reliable
operation. Verizon Wireless recommends the following handling guidelines:
.
.
•
•
Do not apply adhesive labels to AD3700 Modem; they may cause the device to potentially overheat
and they may alter the performance of the antenna.
The USB connector should plug easily into your computer’s Type A USB port. Forcing the device into a
port may damage the connector.
.
•
•
Protect the AD3700 Modem from liquids, dust, and excessive heat.
Store the AD3700 Modem in a safe place, when not in use.
.
The AD3700 Global Modem Package
The AD3700 Modem package includes:
.
.
.
.
.
.
•
•
•
•
•
•
Verizon Wireless AD3700 Global Modem
USB Modem Extension Cable
SIM Card pre-installed in the Verizon Wireless AD3700 Modem
VZAccess Manager CD ROM(including User Guides)
Quick Reference Guide
Global Support Kit
Ways to Access
The AD3700 Modem supports Verizon Wireless Mobile Broadband(Broadband Access and
NationalAccess) and GlobalAccess service for a superior wireless data connection.
Mobile Broadband(Broadband Access)/NationalAccess
Mobile Broadband— Take broadband with you while you’re on the go! With Verizon Wireless
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BroadbandAccess Mobile Broadband you can stay connected at broadband speeds wherever you are.
With access to America’s most reliable wirless network, you can download large files and view email
attachments at typical speeds of 600 to 1400 Kbps (download) and 500 to 800 Kbps (upload).*
*Speed claim based on our network tests with 5 MB FTP data files without compression. Verizon Wireless is rapidly adding
Rev. A capability to your Mobile Broadband service area. Your Mobile Broadband Rev. A-enabled device will indicate
coverage when you are in a Mobile Broadband Rev. A service area. When outside the Rev. A service area, your wireless
device will revert to Mobile Broadband Rev. 0 (typical download speeds will be 400–700 Kbps and upload speeds will be
60–80 Kbps) or NationalAccess coverage areas, where available. Actual throughput speed and coverage may vary. Speed
claims not applicable when roaming.
NationalAccess — NationalAccess is the Verizon Wireless national wireless Internet service. With the power
of Verizon Wireless, users can browse the Internet and view email attachments and business applications from
a notebook computer at typical speeds of 60 to 80 Kbps and bursts up to 144 Kbps.* NationalAccess is
available in thousands of cities and towns across the nation.
*Speed claim based on our network tests with 101 kilobyte FTP data files. Actual throughput speed and coverage may vary. Speed
claim not applicable when roaming.
GlobalAccess
GlobalAccess — GlobalAccess supports tri-band HSDPA/HSUPA/UMTS (850/1900/2100MHz) and quad
band EDGE/GPRS (850/900/1800/1900MHz). The AD3700 Global Modem supports high-speed
GlobalAccess in over 170 destinations across the globe*.
subject to change.
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Installation and Configuration
This section provide general SIM Card information and guides you through the hardware installation and
setup process for the AD3700 Global Modem. Before you begin using your device, you must first install
VZAccess Manager. The comprehensive Quick Reference Guide that was included in the box when you
purchased your product and the VZAccess Manager Software User Guide details the installation and
configuration of your AD3700 Global Modem.
Important:
Installation must be performed within aMobile Broadband ( BroadbandAccess and/or
NationalAccess) coverage area.
Important:
Before installing your new software, delete or uninstall any previously existing modem or
dialer software from your computing system.
Important:
VZAccess Manager must be installed before you plug the Modem into the computing device for
the first time. Only after the software has been installed can the operating system successfully
install and configure the Modem.
Basics:
How to Insert the SIM Card
A SIM Card is required in order to use the AD3700 Global Modem with GlobalAccess. It is installed on AD3700
and along with a Global feature on your account, enables you to access data while outside the U.S. All
information regarding network connection and SIM phonebook is saved in the SIM card. In order to avoid the
loss or damage of information saved in the SIM card, please don’t touch the metal surface and keep the SIM
card far from electricity or magnetism. Should your SIM card be lost or damaged, please follows this instructions
for the re-installation of your new SIM card.
To Insert a SIM Card
Put SIM card into the slots as shown in the figure.
NOTE:
Should your SIM be lost or damaged please call 1-800-922-0204 to speak with a Customer Service
Representative. From outside of the U.S. call +1-908-559-4899 for 24/7 Global Support.
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How to Install VZAccess Manager
Before you begin using your AD3700 Global Modem, you must first install VZAccess Manager. The
comprehensive Quick Reference that was include in the box when you purchased your modem and the
VZAccess Manager Software User Guide (for windows and XP) on the VZAccess Manager CD detail the
installation and configuration of your modem. Below is an overview of the installation and configuration process:
1. Turn on your computing device and close all applications.
2. Insert the VZAccess Manager CD-ROM into your computer’s CD drive.
3. If the VZAccess Manager CD does not automatically launch, manually launch the VZAccess Manager CD
following the guidelines outlined for manual CD launch per the operating system of your computing device.
(Instructions for manual CD launch may be found in the User Guide).
4. Follow the on-screen instructions for installing VZAccess Manager. See next page for more details on
probably inserting.
5. When prompted by VZAccess Manager, insert your modem.
6. Launch VZAccess Manager, and click on Connect button. Follow the on-screen instructions to complete
activation. Refer to the VZAccess Manager User Guide, located on the Installation CD for more detailed
instructions.
Inserting and Removing the AD3700 Modem
Inserting and Connecting the Modem to your Computer
Important:
Before you connect the Modem to your computer, you must first install VZAccess
Manager (see the VZAccess Manager User Guide located on the Installation CD).
To properly insert the Modem:
1. Pull the modem’s USB connector out.
2. Hold the device along the edges and gently insert the device into your computer’s Type A USB port. The
modem should fit easily into the USB port. Do not force it into the USB port as this may damage both the
device and the USB port.
3. The Hardware Icon appears in the Windows system tray.
4. The USB connector can swivel 180°. After it’s inserted into USB port, you can select the proper direction to
place your modem per the below:
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NOTE:
If you have trouble inserting the device into you computer’s USB port:
1. Verify that if you are inserting the device the proper way.
2. Verify that if you are using a Type-A USB port.
When you connect the AD3700, the following should occur once VZAccess Manager has been
installed:
.
•
The modem is powered as soon as you connect it to Type A USB port of your computing device.
Although the modem is powered, it does not automatically connect to the Internet.
.
.
•
•
The LED indicator on the device lights up.
If sound effects are enabled, the computing device may beep, notifying you that new hardware has
been detected.
.
•
The VZAccess Manager Software starts (unless the auto-launch feature has been disabled).
Removing AD3700 Modem
Windows and Vista
The AD3700’s USB technology allows you to safely remove it from a Windows computer at any time when
you are not connected to the network.
1. End your Mobile Broadband session by selecting Disconnect from VZAccess Manager.
2. Exit VZAccess Manager.
3. Simply grip the modem on both sides and pull straight out to avoid damaging the USB connectors.
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AD3700 Accessories
Using the External Antenna with Adapter Cable
An optional external antenna with Adapter Cable may be purchased (separately) for use with the AD3700
Modem. An external antenna is useful when traveling in fringe coverage areas where the network signal may be
weak.
1. Locate the External Antenna Connector on the side of the device.
2. Remove the rubber protector to expose the External Antenna Connector.
3. Connect the External Antenna Adapter Cable to the Modem’s External Antenna Connector.
4. Connect the External Antenna Adapter Cable’s receiving end into the external antenna of your choice
Data Technical Support
For additional information and technical support can please visit:
The following tips will help solve many common problems encountered while using the AD3700:
.
•
Make sure you are using the AD3700 in the correct geographic region: a Mobile Broadband and
NationalAccess in the US and in the countries which support GlobalAccess. Please visit
www.verizonwireless.com/broadbandcoverage for the most up-to-date United States coverage maps. You may
www.verizonwireless.com/naroaming for Canada and Mexico coverage maps.
.
•
Ensure that the wireless network’s coverage extends to your current location.
When properly installed, the AD3700 is a highly reliable product. Most problems are caused by one of these
issues:
.
.
.
•
•
•
The wrong driver has been installed.
System resources required by the modem are being used by other devices.
Network coverage is not available (either because you are outside the coverage area or because of an
account or network problem).
For issues relating to VZAccess Manager, consult the VZAccess Manager User Guide located in the
Installation CD.
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Product Specification
Technical Specifications
TABLE 1
Name:
AD3700 Global Ready USB Modem
Model:
AD3700
Approvals:
Weight
FCC，CE CDG WINDOWS XP GCF
1.6 Ounce
Dimensions:
3.1 x 1.7 x 0.5 Inch
CDMA2000®
(HSDPA and
GSM/GPRS/EDGE
1xEV-DO,
UMTS
and
Wireless wide-area Network
HSUPA),
Chip Set
Qualcomm
MDM1000™
Interface Type:
Type A USB Port
TABLE 2
CDMA2000 1xRTT/CDMA2000 1xEV-DO, Rev. A/UMTS HSUPA and HSDPA
and GSM/GPRS/EDGE
Technology:
CDMA2000 1xEV-DO Rev. A at 850/1900 MHz.
WCDMA 3GPP Release 5 and HSUPA Release 6 at 850/1900 / 2100 MHz.
GSM/GPRS/EDGE data at 850/900 /1800/ 1900 MHz.
CDMA band classes: BC0: 824 to 849 MHz, BC1: 1850 to 1910 MHz.
UMTS operating bands:
Band
Designation:
Band I: 1920 to 1980 MHz.
Transmit Band:
Receive Band:
Band II: 1850 to 1910 MHz, Band V: 824 to 849 MHz.
GSM operating bands:
GSM 850: 824 to 849 MHz, GSM 900: 890 to 915 MHz.
DCS 1800: 1710 to 1785 MHz, PCS 1900: 1850 to 1910 MHz.
CDMA band classes: BC0: 869 to 894 MHz, BC1: 1930 to 1990 MHz
UMTS operating bands:
Band I: 2110 to 2170 MHz.
Band II: 1930 to 1990 MHz, Band V: 869 to 894 MHz.
GSM operating bands:
GSM 850: 869 to 894 MHz, GSM 900: 935 to 960 MHz.
DCS 1800: 1805 to 1880 MHz, PCS 1900: 1930 to 1990 MHz.
TABLE 3
Operating Temperature
Storage Temperature
Relative Humidity
Drop
-22 – 140F
-40 – 158F
93% over operating temperature
3.937FT drop, no damage – fully operational
5HZ-500HZ.0.1 octave/second
Vibration Stability
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Health and safety information
SAR certification information
THIS MODEL MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.
Your modem is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves
recommended by international guidelines. The guidelines were developed by independent scientific organization
ICNIRP and include margins designed to assure the protection of all persons, regardless of age and health.
The Specific Absorption Rate (SAR) maximum results found during testing for the AD3700 are as follows (with
expanded uncertainty 21.9%):
SAR
GSM850
SAR
GSM1900
SAR
WCDMA
Band V
(W/kg)
WCDMA
Band II
(W/kg)
CDMA2000
Cellular
CDMA2000
PCS
(W/kg)
(W/kg)
(W/kg)
(W/kg)
Position
Body
0.851
0.603
0.423
1.3
0.391
0.716
As SAR is measured utilizing the device’s highest transmitting power, the actual SAR of this device while operating is
typically below that indicated above. This is due to automatic changes to the power level of the device to ensure it only
uses the minimum level required to reach the network.
The World Health Organization has stated that present scientific information does not indicate the need for any special
precautions for the use of mobile devices.
Body worn operation
Important safety information regarding radio frequency (RF) radiation exposure. To ensure compliance with RF
exposure guidelines the phone must be used with a minimum of 1.5 cm separation from the body.
Failure to observe these instructions could result in your RF exposure exceeding the relevant guideline limits.
Limiting exposure to radio frequency (RF) fields
For individuals concerned about limiting their exposure to RF fields, the World Health Organization (WHO) provides the
following advice:
Precautionary measures: Present scientific information does not indicate the need for any special precautions for the
use of modems. If individuals are concerned, they might choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using ‘hands-free’ devices to keep modems away from the head and body.
sheet 193: June 2000.
FCC Regulations:
This modem complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This modem has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and radiates radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation if this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
z
z
z
z
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
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Limited Warranty and Liability
ZTE Corporation warrants for the 12 month period immediately following receipt of the Product by Purchaser that
the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES
ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement, at ZTE
Corporation' option, of defective or non-conforming materials, parts or components. The foregoing warranties do
not extend to (I) non conformities, defects or errors in the Products due to accident, abuse, misuse or negligent
use of the Products or use in other than a normal and customary manner, environmental conditions not
conforming to ZTE Corporation' specification, of failure to follow prescribed installation, operating and
maintenance procedures, (II) defects, errors or nonconformity's in the Product due to modifications, alterations,
additions or changes not made in accordance with ZTE Corporation' specifications or authorized by ZTE
Corporation, (III) normal wear and tear, (IV) damage caused by force of nature or act of any third person, (V)
shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from ZTE
Corporation, (VII) products designated by ZTE Corporation as beta site test samples, experimental,
developmental, reproduction, sample, incomplete or out of specification Products, or (VIII) returned products if
the original identification marks have been removed or altered.
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Glossary
1xRTT
Short for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the
CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also
referred to as CDMA2000.
1xEVDO
Part of a family of CDMA2000 1x digital wireless standards. 1xEVDO is a "3G" standard. EVDO stands for
"EVolution, Data-Optimized." 1xEVDO is based on a technology initially known as "HDR" (High Data Rate) or
"HRPD" (High Rate Packet Data), developed by Qualcomm. The international standard is known as IS-856.
1xEVDO has the capability of providing broadband-like speeds of average speeds of 400-700 kbps.
bps
Bits per second – rate of data flow.
Broadband
High-capacity high-speed, transmission channel with a wider bandwidth than conventional modem lines.
Broadband channels can carry video, voice, and data simultaneously.
Computing Device
Personal Computing device (notebook, desktop computer, tablet PC, PDA, etc).
Kbps
Kilobits per second – rate of data flow
LAN
Local Area Network. A data network confined to limited area with moderate to high data rates. Does not use
common carrier circuits, although may have gateways or bridges to other public or private networks.
Mbps
Megabits per second
PDA
Personal Digital Assistant. A handheld device used for organization, notes, address books, etc.
Rev A
CDMA EV-DO Rev. A is a leading-edge wireless technology with higher data rates and higher system capacity.
It is a fully backward compatible standard and remains interoperable with deployed EV-DO networks and
devices around the world. The increased data rates on Rev. A's physical layer enable richer applications and
services.
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SMS
Short Messaging Service. Short text messages of generally no more than 140-160 characters sent and
received by wireless devices.
Type A USB
The USB ports on computers and hubs have a rectangular Type A socket, and peripheral devices have a cable
with a Type A plug. Peripherals that do not have an attached cable have a square Type B socket on the device
and a separate cable with a Type A and Type B plug.
USB
Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile AD3700
Modem, etc.
VPN
Virtual Private Network. A way to communicate through a dedicated server securely to a corporate network over
the Internet.
WAN / WWAN
Wide Area Network (WAN). A computer network covering a broad geographical area. WANs are used to
connect local area networks (LANs) together, so that users and computers in one location can communicate
with users and computers in other locations.
WWAN
Wireless Wide Area Network (WWAN). Also called "wireless broadband" or "broadband wireless," wireless
WANs (WWANs) use cellular towers to transmit a wireless signal over a range of several miles to a mobile
device compared to wireless Wi-Fi LANs (WLANs), which span only a few hundred feet and generally to only
stationary devices.
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Trademarks and Service Marks
Verizon Wireless is a trademark of Verizon Trademark Services LLC, and the other trademarks, logos, and
service marks (collectively the "Trademarks") used in this user manual are the properties of Verizon Wireless or
their respective owners. Nothing contained in this user manual should be construed as granting by implication,
estoppel, or otherwise, a license or right of use of Verizon Wireless or any other Trademark displayed in this user
manual without the written permission of Verizon Wireless or its respective owners.
SM
VZAccess Manager is a service mark of Verizon Wireless
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft® Corporation in the
United States and/or other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their
respective owners.
Contents of this help file, Copyright 2007 Verizon Wireless, all rights reserved.
PN GU-9002XXXX R5.0 SEP2007
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