PINpad 1000SE
Installation Guide
VeriFone Part Number 22902, Revision C
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CONTENTS
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Unit Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unit Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect Unit to a PC/AT (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Use Stand Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting the Adapter to Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Screw-Mounting the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Use Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PINPAD 1000SE INSTALLATION GUIDE
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Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2
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PREFACE
This guide is the primary source of information for setting up and installing PINpad
1000SE units.
This guide provides simple descriptions of PINpad 1000SE features, as well as
basic information for anyone installing and configuring PINpad 1000SE devices.
Audience
This guide is organized as follows:
Organization
chapter tells how to select a location and establish connections with other
devices.
PINpad 1000SE units.
units, contacting your VeriFone representative or service provider, as well as
information on how to order accessories or documentation from VeriFone.
should you encounter a problem in terminal installation and configuration.
To learn more about PINpad 1000SE units, documents, and their associated
VeriFone Part Numbers (VPN):
Related
Documentation
•
•
•
•
PINpad 1000SE Certifications and Regulations, VPN - 22900
PINpad 1000SE Quick Installation Guide, VPN - 22901
PINpad 1000SE Reference and Programmers Manual, VPN - 22903
PINpad 1000SE Stand Adapter Quick Installation Guide, VPN - 22906
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PREFACE
Guide Conventions
Various conventions are used to help quickly identify special formatting.
Guide
Conventions
Table 1
Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that are cross
references.
Italics
Italic typeface indicates book titles or
emphasis.
You must not use this unit underwater.
The pencil icon is used to highlight important RS232-type cannot be connected directly
NOTE
information.
to the PINpad 1000SE port.
The caution symbol indicates hardware or
software failure, or loss of data.
The unit is not waterproof and is intended
for indoor use only.
CAUTION
WARNING
The lighting symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do not use the
terminal near water.
4
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CHAPTER 1
Introduction
This chapter provides a brief description of VeriFone’s PINpad 1000SE device.
The PINpad 1000SE device is a peripheral data entry device that accepts and
encrypts Personal Identification Numbers (PINs). Typically, a PIN is a four- to
twelve-digit code known only by the customer and the issuer. A PIN is used during
transactions to verify that a customer is authorized to use the account (card)
offered. The PIN also serves as the electronic signature for the credit or debit
transaction.
Unit Overview
Figure 1
PINpad 1000SE Unit
VeriFone’s PINpad 1000SE device builds on the success of legacy PINpad 1000
and PINpad 101 families, adding support for Triple Data Encryption Standard
(3DES) security and improved ergonomics — all in a rugged, reliable backward-
compatible solution.
The PINpad 1000SE provides the perfect solution for acquirers, processors, and
merchants looking to capitalize on the expanding range of debit, electronic
benefits transfer (EBT), and other PIN-based transactions. This compact, easy-to-
use device connects to most existing point-of-sale (POS) controllers such as
VeriFone Omni or TRANZ transaction terminals, ZON II microcomputers, or other
microcomputer-based systems. The controller directs all PlNpad device
operations, including communication with the remote host computer, if applicable,
and offers a fast, simple way to be accept the latest in PIN-based transactions.
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INTRODUCTION
Features and Benefits
The PED-compliant PINpad 1000SE incorporates a broad array of sophisticated
security features to guard against fraud and abuse. This includes full support for
the 3DES encryption standard, and a choice of Master/Session or DUKPT
(Derived Unique Key Per Transaction) key management methods. The PINpad
1000SE also supports MAC (Message Authentication Code) to protect debit
transaction data from accidental or fraudulent tampering during transfer to its host.
The PINpad 1000SE features improved ergonomics with large, hard-rubber keys
for ease of use, and a sleek new design that fits in the palm of a hand. The device
is rugged and reliable, built to withstand the hard knocks at the point of sale. Most
importantly, the PINpad 1000SE is fully compatible with the legacy PINpad 1000
and PINpad 101 families.
Exceptional Ease of Use and Ergonomics
Features and
Benefits
•
•
Sleek and stylish shape occupies less counter space than the PINpad 1000.
Bold, ergonomic design fits comfortably in the palm of a hand and grip-zone
texture on the case provides a better grip.
•
•
•
•
Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
Programmable function keys allows selection of functions within an
application.
Highly readable 8-character liquid crystal display supports multiple languages
for global applications and automatically scrolls through up to 16 characters.
Critical Security Protection
•
•
Includes full support for single and 3DES encryption standard.
Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•
Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•
•
Is PED-compliant for secure solutions meeting the PED standard.
Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•
•
Incorporates tamper-detection glued case to resist unauthorized intrusion and
supports a broad spectrum of software-based security features.
Key injection simplified and secured with VeriFone’s SecureKit key loading
software.
6
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INTRODUCTION
Features and Benefits
Strong Flexibility
•
•
•
•
Rugged and reliable design absorbs the hard knocks found at POS.
Removable privacy shield offers option of supplemental physical security.
Optional key overlays allow localizing by language.
Well-planned shape works with existing VeriFone PINpad stands and wall- or
counter-mounting hardware.
•
•
Connects with most POS payment terminals, PCs, and ECRs.
Backward-compatible with VeriFone’s PINpad 1000 and PINpad 101 legacy
families.
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INTRODUCTION
Features and Benefits
8
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CHAPTER 2
Setup
This chapter describes the setup procedure for PINpad 1000SE units, in the
following sections:
•
•
•
•
•
•
•
•
Use the following guidelines to select the best location for the PINpad 1000SE
unit.
Select Location
Ease of Use
•
•
•
Select a location convenient for both merchant and cardholder.
Select a flat support surface, such as a countertop or table.
Select a location near a power outlet and the terminal or computer connected
to the PINpad 1000SE unit. For safety, do not string cables or cords across a
walkway.
Environmental
Factors
•
•
•
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
Do not use the PINpad 1000SE unit outdoors.
CAUTION
The PINpad 1000SE unit is not waterproof or dustproof, and is intended for indoor
use only. Any damage to the unit from exposure to rain or dust can void any
warranty.
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SETUP
Unpack Shipping Carton
Electrical
Considerations
•
•
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•
Do not use the PINpad 1000SE unit near water or in moist conditions.
WARNING
Due to risk of shock or damage, do not use the PINpad 1000SE unit near water,
including a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or
near a swimming pool.
Carefully inspect the shipping carton and its content for possible tampering or
damage. The PINpad 1000SE device is a secure product and any tampering can
cause it to cease to function or operate in an unsecured manner.
Unpack
Shipping
Carton
1 Remove the PINpad 1000SE unit from the shipping carton.
2 Remove any protective plastic wrap and place the unit on a table or
countertop.
3 Remove the clear protective film from the display.
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the PINpad 1000SE device in the future.
WARNING
Do not use a unit that has been tampered with or otherwise damaged.
The PINpad 1000SE unit comes equipped with tamper-evident labels. If a label or
component appears damaged, immediately notify the shipping company and your
VeriFone representative or service provider immediately.
10
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SETUP
Examine Unit Features
Before continuing the installation process, observe features of the PINpad 1000SE
Examine
Unit Features
DISPLAY
PROGRAMMABLE FUNCTION KEYS
TELCO-STYLE KEYPAD
COLOR-CODED FUNCTION KEYS
Figure 2
PINpad 1000SE Features
The PINpad 1000SE unit includes the following features:
•
•
A display.
Three types of keys:
•
•
•
A 10-key, telco-style keypad.
Three unlabeled, programmable function keys above the keypad.
Three color-coded function keys below the keypad
(icons at right, left-to-right: CLEAR, BACKSPACE,
ENTER).
The PINpad 1000SE rear panel has a modular, four-wire interface port for power
and communication connection to the controller.
Connect Unit to
Controller
WARNING
Turn off or unplug the controller when connecting or disconnecting the PINpad
1000SE unit. Memory corruption and data loss can result if the controller is
processing data when power is removed.
Refer to the controller device instructions for any controller-specific warnings.
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SETUP
Connect Unit to a PC/AT (optional)
series terminal. For other terminal or controller connections, refer to the reference
manual for that controller.
OMNI 37XX
PINPAD 1000SE
Figure 3
PINpad 1000SE and Terminal Cable Connections
1 Disconnect power from the terminal.
2 Connect the modular plug on the cable to the modular jack on the rear of the
PINpad 1000SE device.
3 Connect the other end of the cable to the PlNpad port on the rear of the
terminal.
4 Reconnect power to the terminal.
If the PINpad 1000SE device is going to be connected to an IBM PC/AT or
compatible for general use, or the PC/AT will be running MKIXOR software for key
insertion, VeriFone sells special cable products to provide power to run the
how to connect the PINpad 1000SE to an IBM AT or compatible computers.
Connect Unit
to a PC/AT
(optional)
Figure 4
PINpad 1000SE and IBM AT Cable Connections
12
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SETUP
Use Stand Adapter
1 Disconnect power from the PC/AT.
2 Connect the end of the cord with the DB25/DB9 connector to the PC/AT.
3 Connect the modular plug on the other end of the cord to the PINpad 1000SE
device.
4 Plug the power supply cord into the socket at the base of the PC/AT
connector.
5 Plug the power supply into an AC wall outlet.
6 Reconnect power to the PC/AT.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. VeriFone recommends using only VFN# CPS04951-xx but
supports VFN# CPS11220-3A if used with a country-specific power cord (see
Specifications for detailed power supply specifications).
The optional stand adapter holds the PINpad 1000SE unit securely to a countertop
or a wall. The unit can be removed from the stand adapter anytime for handheld
operation.
Use Stand
Adapter
Figure 5 shows how to install a stand adapter onto a pre-existing flat mounting
plate.
Mounting the
Adapter to Plate
1 Select a location for the stand adapter on a smooth wall or countertop. Be
sure the cable can easily reach the controller from this position without
stretching.
2 Position the keyholes on the molded cradle over the slotted screws on
mounting plate. Slide the adapter downward until the screws are in the narrow
ends of the keyholes.
Figure 5
Stand Adapter Installation
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SETUP
Use Stand Adapter
The stand adapter may also be screwed directly to a wall or countertop.
Screw-Mounting
the Adapter
•
•
Use screw anchors when fastening the adapter to a cement or brick wall.
When fastening the plate to drywall, the screws must go into the studs behind
the wall. Screw anchors alone will not safely hold the adapter to drywall.
To screw-mount the stand adaptor, use American National Standard #8 or Metric
M3 screws, with head diameter between 4.5 and 6.0mm, and head thickness less
than 2.5mm. Use the stand adaptor to mark the hole placement on the desired
location, and then insert screws, adjust the screw depth until the unit is firmly
mounted.
end of the PINpad 1000SE unit into the bottom of the stand adapter, then press
the screen end of the PINpad 1000SE unit firmly into the top of the stand adapter
until you hear and feel the release lever click.
Using the Stand
Adapter
Figure 6
Inserting the PINpad 1000SE device into the Stand Adapter
Removal is simply the reverse: press the release lever at the top of the stand
adapter and pull the PINpad 1000SE unit up and out of the stand adapter.
14
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SETUP
Use Privacy Shield
Figure 7 shows an example of an installed privacy shield.
Use Privacy
Shield
Figure 7
Installed Privacy Shield
Use Unit
Upon startup, the PINpad 1000SE briefly displays the version and date (example:
4E00001 1 W94) followed by the idle prompt.
Startup
The idle prompt indicates the PINpad 1000SE is ready for use. The default idle
prompt is a row of characters that resembles a marching arrow (<------------).
Idle Prompt
The display and sequence of the idle prompts can be programmed through an
application program written for the controller. For example, the idle prompt display
may be customized to rotate WELCOMEand ENTER YOUR PINmessages.
The PINpad 1000SE unit has 10-key telco-style keypad that include letters A
through Z and numerals 0 through 9, as well as three unlabeled, programmable
Keypad
At the PIN request prompt, enter the PIN and press ENTER. The PINpad 1000SE
rotates a processing display when it successfully receives the PIN entry.
NOTE
Press CLEAR once to clear the last number.
Press CLEAR twice to cancel the transaction.
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SETUP
Use Unit
16
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CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the PINpad 1000SE unit.
PINpad 1000SE unit: 6-14 V DC maximum power 36.5mA
Unit Power
Requirements
Operating temperature: 0o to 40o C (32o to 104o F)
Relative humidity: 15% to 90%; no condensation
Temperature
Humidity
•
•
•
Length: 150 mm (5.90 in)
Width: 68 mm (2.68 in)
Depth: 37 mm (1.46 in)
External
Dimensions
Unit weight: 190 gms (6.67 oz.)
Shipping weight: 330 g (.15 lb.)
Weight
The shipping weight includes: shipping carton, unit, one PINpad 1000SE Quick
Installation Guide, and one PINpad 1000SE Certifications and Regulations.
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SPECIFICATIONS
Weight
18
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CHAPTER 4
Service and Support
PINpad 1000SE units have no user-serviceable parts. Unless otherwise
instructed, do not, under any circumstances, attempt any service, adjustments, or
repairs on this unit.
Maintenance
and Cleaning
To clean the unit, periodically use a clean cloth slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the PINpad 1000SE unit can be damaged by liquid, do not spray cleaners
or other solutions directly onto the keypad or display. Always apply the cleaner to a
cloth before cleaning the device.
For PINpad 1000SE equipment failures that cannot be resolved by your help desk
or service department, contact one of the following hotlines for product service
and repair information:
Service
Returns
•
USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your VeriFone representative
Before returning PINpad 1000SE unit(s) to VeriFone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more PINpad 1000SE units for repair or
replacement (U.S. customers only).
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
bottom of each PINpad 1000SE unit to be returned:
•
Product ID, including the model and part number. For example,
“P003-160-01.”
•
Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
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19
SERVICE AND SUPPORT
Service Returns
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
•
•
•
Please address the fax clearly to the attention of the
“VeriFone MRA Dept.”
Include a telephone number where you can be reached, as well as your
fax number.
You will be issued MRA number(s) and the fax will be returned to you.
NOTE
One MRA number must be issued for each PINpad 1000SE unit you return to
VeriFone, even if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
•
•
Assigned MRA number(s).
VeriFone serial number assigned to the PINpad 1000SE unit(s) you are
returning for service or repair (serial numbers are located on the bottom of
•
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the PINpad 1000SE unit).
MODEL NUMBER
SERIAL NUMBER
Figure 8
Information Label on Unit Bottom
20
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SERVICE AND SUPPORT
Accessories and Documentation
VeriFone produces accessories and documentation for the PINpad 1000SE unit.
When ordering, please refer to the part number in the left column.
Accessories
and
Documentation
•
•
VeriFone Online Store at www.store.verifone.com
USA – VeriFone Customer Development Center, 1-800-VeriFone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your VeriFone representative
Contact your local VeriFone distributor to determine which cable fits your
needs.
Cables
07042-xx
4PC plug to MOD10 plug, coiled (Omni 32xx, 33xx, 36xx, or
37xx Series Terminals)
10441-xx
01582-xx
03021-xx
4PC plug to 6-pin DIN plug, coiled (most Tranz terminals)
4PC plug to 6-pin DIN plug, straight (most Tranz terminals)
4PC plug to 6-pin mini-DIN plug, coiled (Omni 4xx and
7000MPD terminals, as well as Everest and Everest Plus
terminals)
NOTE
Cables with -xx part number suffixes have multiple available lengths.
CPS04951-xx
CPS11220-3A
DC power supply
Power Supply
DC power pack (universal)
Cables with -xx part number suffixes have multiple available versions. VeriFone
supports different variants of the CPS04951-xx power supply based on the
country where it will be used. Contact your local VeriFone representative or
service provider to identify the best power supply for your needs.
NOTE
07152-xx
United States of America
Power Cord
NOTE
VeriFone supports different power cords based on the country where they will be
used. Contact your local VeriFone representative or service provider to identify the
best power supply for your needs.
10776-01
10776-02
4PC plug to DB25 plug (most IBM PC or compatible
computers)
PC/AT Interface
Kits
4PC plug to DB9 plug (most IBM AT or compatible
computers)
E-100674051
E-100675051
Stand adapter
Privacy shield
Supplementary
Hardware
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SERVICE AND SUPPORT
Accessories and Documentation
02746-01
VeriFone Cleaning Kit
Cleaning Kit
22900
22901
22903
22906
PINpad 1000SE Certifications and Regulations
PINpad 1000SE Quick Installation Guide
Documentation
PINpad 1000SE Reference and Programmers Manual
PINpad 1000SE Stand Adapter Quick Installation Guide
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CHAPTER 5
Troubleshooting Guidelines
This chapter lists typical malfunctions that may occur while operating a PINpad
1000SE unit and the appropriate corrective action. If the problem persists even
after performing the outlined guidelines or if the problem is not described, contact
your local VeriFone representative for assistance.
The PINpad 1000SE unit uses a tamper-evident case. The PINpad 1000SE unit
contains no user-serviceable parts. Do not, under any circumstance, attempt to
disassemble the unit. Perform only those adjustments or repairs specified in this
guide. For all other services, contact your local VeriFone service provider. Service
conducted by parties other than authorized VeriFone representatives may void
any warranty.
NOTE
1 Check all the cable connections.
Display Panel
Does Not Work
2 Check the controller's AC outlet to be sure the outlet is supplying sufficient
power. Substitute the controller's power pack with another power pack.
3 The controller's application program might not be loaded correctly. Download
the application program and try again.
4 Run the display reliability test (option 5) as described in Section 3 in the
PINpad 1000SE Reference and Programmers Manual (VPN - 22903).
5 If the problem persists, contact your local VeriFone representative.
1 Check the display panel. If there are no characters, or the wrong characters
Keypad Does
Not Respond
2 Run the keypad reliability test (Option 4) as described in Section 3 in the
PINpad 1000SE Reference and Programmers Manual (VPN - 22903).
3 If the problem persists, contact your local VeriFone representative.
PINPAD 1000SE INSTALLATION GUIDE
23
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VeriFone, Inc.
2455 Augustine Drive
Santa Clara CA 95054-3002
Tel: (800) VeriFone (837-4366)
PINpad 1000SE
Installation Guide
VeriFone Part Number 22902, Revision C
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