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Congratulations
on purchasing your new VTech product.
Before using this telephone, please read the
Important safety instructions
on page 39 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
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Installation
Parts checklist for i6767/i6768
Remember to save your sales receipt and original packaging in case it is necessary to ship your
telephone for warranty service. Check to make sure the telephone package includes the following:
•
To purchase
replacement
batteries,
1. Quick start guide
2. Handsets (2)
3. Telephone base with
wall mounting/desktop
bracket
visit us on the
web at www.
vtechphones.com
or call VTech
Communications,
Inc. at 1 (800)
595-9511 in the
United States.
In Canada,
4. Batteries (2)
5. Battery compartment
covers (2)
6. Telephone line cord
7. Belt clips (2)
2. Handsets (2)
1. Quick start guide
3. Telephone base with wall mounting/
desktop bracket
go to www.
vtechcanada.com
or call 1 (800)
267-7377.
8. Base power adapter
9. Charger adapter
10.Charger
11. User’s manual
4. Batteries (2) 5. Battery compartment covers (2) 6. Telephone line cord
7. Belt clips (2)
8. Base power adapter
9. Charger adapter
10. Charger
11. User’s manual
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1
Installation
Parts checklist for i6777/i6778
Remember to save your sales receipt and original packaging in case it is necessary to ship your
telephone for warranty service. Check to make sure the telephone package includes the following:
•
To purchase
replacement
batteries,
1. Quick start guide
2. Handsets (3)
3. Telephone base
with wall mounting/
desktop bracket
4. Batteries (3)
5. Battery compartment
covers (3)
visit us on the
web at www.
vtechphones.com
or call VTech
Communications,
Inc. at 1 (800)
595-9511 in the
United States.
In Canada,
6. Telephone line cord
7. Belt clips (3)
go to www.
1. Quick start guide
2. Handsets (3)
3. Telephone base with wall mounting/
desktop bracket
vtechcanada.com
or call 1 (800)
267-7377.
8. Base power adapter
9. Charger adapters (2)
10. Chargers (2)
11. User’s manual
4. Batteries (3) 5. Battery compartment covers (3) 6. Telephone line cord 7. Belt clips (3)
11. User’s manual
8. Base power adapter
9. Charger adapters (2) 10. Chargers (2)
2
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Installation
Parts checklist for i6787/i6788
Remember to save your sales receipt and original packaging in case it is necessary to ship your
telephone for warranty service. Check to make sure the telephone package includes the following:
•
To purchase
replacement
batteries,
1. Quick start guide
2. Handsets (4)
3. Telephone base
with wall mounting/
desktop bracket
4. Batteries (4)
5. Battery compartment
covers (4)
visit us on the
web at www.
vtechphones.com
or call VTech
Communications,
Inc. at 1 (800)
595-9511 in the
United States.
In Canada,
6. Telephone line cord
7. Belt clips (4)
go to www.
1. Quick start guide
2. Handsets (4)
3. Telephone base with wall mounting/
desktop bracket
vtechcanada.com
or call 1 (800)
267-7377.
8. Base power adapter
9. Charger adapters (3)
10. Chargers (3)
11. User’s manual
4. Batteries (4) 5. Battery compartment covers (4) 6. Telephone line cord 7. Belt clips (4)
11. User’s manual
8. Base power adapter
9. Charger adapters (3) 10. Chargers (3)
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3
Installation
Telephone base installation
It is recommended to install the telephone base away from any electronic equipment and appliances
such as personal computers, computer routers, television sets, microwave ovens, and refrigerators.
Avoid excessive heat, cold, dust or moisture. When a location is selected, install the telephone base
and the charger as shown below.
•
•
Use only the AC
power adapter
supplied with this
telephone.
This power unit
is intended to be
correctly oriented
in a vertical
or floor mount
position. The
prongs are not
designed to hold
the plug in place
if it is plugged
into a ceiling or
an under the
•
Plug the connector into the power jack at the bottom of the telephone base and chargers. Route cords
through slots and plug the power adapter into an electrical outlet not controlled by a wall switch.
• Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone
base. Route the telephone line cord through slot, then plug the other end of the cord into the modular
wall telephone outlet.
Your telephone base comes with the bracket installed for desktop use. If you prefer to mount your
telephone on the wall, plug in the telephone line cord and the power adapter to the telephone base
as instructed above before changing it to a wall mount position (see page 7 for bracket installation).
Plug the
telephone line
cord into a
Plug power adapter
into an electrical outlet
not controlled by a wall
switch.
table/cabinet
outlet.
telephone jack.
4
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Installation
Install handset battery
• Align the two holes of the battery plug with the socket
pins in the handset battery compartment, matching the
red and black wires to the color-coded label.
• Place the battery in the compartment with the wires in
the upper left corner.
• Position the battery compartment cover and slide it
towards the unit until it clicks into place.
• For optimal performance, we recommend that you
charge the handset for 16 hours.
You can keep the battery charged by returning the
handset to the telephone base after each use. When
the battery power is fully depleted, a full recharge takes
about 16 hours.
•
•
If the handset will
not be used for a
prolonged period,
remove the
battery to prevent
possible leakage.
To purchase
replacement
batteries,
visit us on the
web at www.
vtechphones.com
or call VTech
Communications,
Inc. at 1 (800)
595-9511 in the
United States.
In Canada,
go to www.
vtechcanada.com
or call 1 (800)
267-7377.
•
After you install
the battery, there
may be enough
power for short
calls.
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5
Installation
Belt clip & headset (optional)
•
To purchase a
headset, visit us
on the web at
com or call VTech
Customer Service
at 1 (800) 595-
9511. In Canada,
go to www.
For hands-free telephone conversations, use any industry
standard 2.5mm headset (purchased separately). For best
results, use a VTech 2.5mm headset.
Headset
Plug the 2.5 mm headset into the jack on the side of
the handset (beneath the small rubber flap).
vtechcanada.com
or call
1 (800) 267-7377.
•
Whenever a
compatible
headset is
connected to the
cordless handset,
the microphone
on the handset
will be muted.
This reduces
background noise
and improves the
sound quality.
If the sound quality
of the headset
is poor, try
unplugging it, and
firmly plugging it in
again.
Belt clip
Align the pins on the inside edge of the
clip with the notches on the sides of the
handset.
•
6
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Installation
About caller ID
The caller ID with call waiting feature in this telephone lets you see the name and telephone number
of the caller before answering the call, even when you’re already on a call. These features require
services provided by your local telephone company.
Contact your telephone company if:
• you have both caller ID and call waiting, but as separate services (you may need combined
service),
• you have only caller ID service, or only call waiting service, or
• you do not subscribe to any caller ID or call waiting services but wish to try these services.
You can use this telephone with regular caller ID service, and you can use its other features without
subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for
these services, and these services may not be available in all areas.
The caller ID features will work only if both you and the caller are in areas offering caller ID service,
and if both telephone companies use compatible equipment.
Voicemail service
If you subscribe to voicemail service provided by your telephone company, you can receive voicemail
left by the caller. When you have new voicemail, the handset will display NEW VOICE MAIL
.
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7
Installation
If you subscribe to DSL service
If there is interference during telephone conversations and/or your caller ID features are not functioning
properly, install a DSL filter to the telephone line between the telephone base and the telephone wall
jack. To obtain a DSL filter and more information about DSL interference, contact your DSL service
provider.
•
Most DSL
providers
recommend
installing a DSL
filter in every
telephone jack.
Your DSL service
provider may
provide more
information
regarding
telephone
interference.
DSL filter (for
DSL users)
To single telephone jack (RJ11C)
Telephone line cord
8
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Installation
Wall mounting bracket installation (optional)
Your telephone base comes with the wedge installed, ready for desktop use. If you prefer to mount
your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. For
wall mounting, follow these instructions:
• First, insert the lower portion tabs of the wall mounting bracket into the lower grooves in the telephone
base, then snap the upper portion tabs of the wall mounting bracket into place.
• Mount the telephone base on the wall by positioning it so the mounting studs will fit into the holes
on the telephone base and wall mounting bracket. Slide the telephone base down on the mounting
studs until it locks into place.
•
To remove the bracket, press both upper portion tabs firmly inward and pull the bracket downward
until it release from the grooves.
upper portion tab
lower portion tab
upper grooves
lower grooves
Desk/table bracket installation
To place your telephone base on a desk or table, insert the
wall mounting/desktop bracket.
• Insert the lower portion tabs of the bracket into the upper
grooves of the telephone base.
• Snap the upper portion tabs of the bracket into place.
• To remove the bracket, press both upper portion tabs
firmly inward and pull the bracket upward until it is
released from the grooves.
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9
Telephone settings
Handset layout
12.NavKey
1. Earpiece
Press the center NavKey
menus.
Press the up or down NavKey
to navigate through menus (see
page 10).
Press the left or right NavKey
to display
2. CID (caller ID)
3. Headset jack (2.5mm)
or
4.
/FLASH
Press to make or answer a call. During
a call, press to receive an incoming call
if call waiting is activated.
or
to navigate through menus (see
page 10).
5. Dial pad keys (0-9, , #)
Press the center NavKey
to select
*
a. Press # repeatedly to display other
dialing options when reviewing the
call log (page 22).
a highlighted menu item.
UP
CENTER
RIGHT
LEFT
b. Press to switch to tone dialing
*
temporarily when using the
DOWN
/CLEAR
pulse service.
13.
6.
/ SPEAKER
During a call, press to hang up. While
using the menus, press to return to the
previous menu.
Press to activate the handset
speakerphone. Press again to
resume normal handset use.
14.INT (intercom)
7. REDIAL/PAUSE
Press to initiate an intercom
Press to view the redial memory. Press
and hold to insert a dialing pause when
entering numbers.
conversation between handsets.
5.a
5.b
15.MUTE/REMOVE
While on a call, press to mute the
microphone. While reviewing the call
log, press to delete an individual entry,
or press and hold to clear the entire call
log. While entering or editing a name or
number, press to delete a character.
8. Microphone
9. Handset display
10.
(Directory)
11. Volume (
/
)
10
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Telephone settings
Telephone base layout
1.
2. Message window
3. /REPEAT
4. DELETE
/SKIP
5.
/PLAY/STOP
6. CHARGE light
7. IN USE light
8. VOICEMAIL light
9. VOLUME
10. FIND HANDSET
11. RECORD
1
2
6
7
8
3
4
9
12. CLOCK
13. ANNC (announcement)
14. Microphone
15. SETUP
5
16. ANS ON/OFF
17. Antenna
1011 12 131415 1617
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11
Telephone settings
Ringer volume
Your telephone has seven volume levels to choose from. You can adjust ringer volume
either by the volume control on the right side of the handset, or in the handset menu.
To change the ringer volume:
CALL LOG
•
•
Ringer will be off
if the volume is
set to zero, and
a ringer off icon
will be displayed.
>RINGER VOLUME
•
•
Make sure the handset is in idle mode.
Press the volume button to display the current volume level on the screen.
/
• Press VOL or VOL to choose the desired volume level. When finished,
the new volume level will be saved.
-OR-
RINGER VOLUME
If the ringer is
turned off while
scrolling throguh
the options
• Press the center NavKey
• Press the up or down NavKey
press the center NavKey to confirm.
• Press the left or right NavKey or
in idle mode to display the menu.
or
to reach RINGER VOLUME then
in RINGER
MELODY, the
sample of ringer
will not be heard.
to adjust the volume. A sample of
each ringer volume will be played when scrolling through the choices.
• Press the center NavKey
to save. You’ll hear a confirmation tone.
RINGER VOLUME
>RINGER TONE
Ringer melody
This feature allows you to choose from ten ringer tones for incoming calls. To
choose a ringer tone:
• Press the center NavKey
in idle mode to display menu.
• Press the up or down NavKey
or
to reach RINGER TONE, and press
RINGER TONE
1
the center NavKey
to confirm.
•
Press the up or down NavKey
sample of the ringer tone will be played when scrolling through the options.
or
to choose the desired ringer tone. A
• Press the center NavKey
Key tone
If you set the key tone to off, you will not hear a beep tone when you press
any of the handset keys.
to save. You’ll hear a confirmation tone.
>KEY TONE
LANGUAGE
• Press the center NavKey
in idle mode to display menu.
12
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Telephone settings
• Press the up or down NavKey
or
to reach KEY TONE then press
the center NavKey
Press the up or down NavKey
the center NavKey
.
KEY TONE
ON
•
or to toggle between ON or OFF then press
•
When the
.
telephone is in
pulse dial mode,
it is possible
Language
The language menu allows you to select between ENGLISH, FRANÇAIS or
to switch to
ESPAÑOL to be used in all menus and screen displays. To change the language:
LANGUAGE
ENGLISH
temporary tone
dial mode during
an ongoing call
by pressing
• Press the center NavKey
in idle mode to display menu.
• Press the up or down NavKey
or
to reach LANGUAGE then press
the center NavKey
.
*TONE. Once
pressed, tone
dial mode will
be used for the
rest of the call.
After hang up,
the telephone will
return to pulse
dialing for the
next call.
• Press the up or down NavKey
or
to scroll through the choices, then
press the center NavKey
.
>CLR VOICE MAIL
DIAL TYPE
Clear voicemail
In this menu, you can turn off the message waiting indication on the
handset screen.
• Press the center NavKey
in idle mode to display menu.
TURN INDICATOR
OFF?
• Press the up or down NavKey
or
to reach CLR VOICE MAIL, and
press the center NavKey
.
• Press the center NavKey
to confirm when TURN INDICATOR OFF?
displays, or press OFF/CLEAR to cancel.
>DIAL TYPE
Dial type
The dial type is preset to touch tone. If you would like to change this setting
to dial pulse (rotary):
• Press the center NavKey
• Press the up or down NavKey
in idle mode to display menu.
or to reach DIAL TYPE then press
DIAL TYPE
TONE
the center NavKey
• Press the up or down NavKey
PULSE, then press the center NavKey
.
or
to choose between TONE or
.
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13
Basic operation
Make, answer, and end calls with the handset
• To make a call press
/FLASH or
/SPEAKER, then dial the
•
•
The screen
displays
number.
-OR-
the elapsed time
as you talk (in
hours, minutes
and seconds).
While entering a
number to dial,
press MUTE/
• Dial the number then press
• To answer a call, press
pad keys (0-9, #, *).
• To end a call, press OFF/CLEAR, or put the handset in the telephone
base or charger.
/FLASH or
/SPEAKER.
/FLASH,
/SPEAKER or any of the dial
REMOVE or
OFF/CLEAR
Handset speakerphone
to backspace;
press and hold
REDIAL/PAUSE
to insert a pause.
• During a call, press
/SPEAKER to select between speakerphone
and normal handset use.
Mute
The mute function allows you to hear the other party, but they will not
be able to hear you. To use the mute function:
• During a call, press MUTE/REMOVE on the handset.
• The screen will display the MUTE icon.
• Press MUTE/REMOVE again to return to normal conversation.
PHONE
MUTED
00:00
MUTE
14
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Basic operation
Volume
• During a call, use the volume button on the right side of the handset to
adjust the listening volume.
• Press the VOL or VOL volume control key to adjust the volume to
a comfortable level.
Ringer mute
This feature allows you to mute the ringer temporarily when the telephone
is ringing.
• Press OFF/CLEAR or MUTE/REMOVE on the handset to temporarily
silence the ringer. The next call will ring normally.
RINGER MUTE
INTERCOM TO:
Call waiting
If you have call waiting service, you will hear a tone if there is an incoming
call during a telephone conversation. Press the
to answer the new incoming call.
/FLASH on the handset
Intercom
The intercom feature allows conversation between one handset to
another.
CALLING
HANDSET X
•
Press INT to display menu while in idle mode.
• The screen will display INTERCOM TO:
• Use the dial pad to select the handset you wish to intercom.
• The screen of the originating handset will display CALLING HANDSET
X.
• The destination handset will ring, and the screen will display HANDSET
X IS CALLING.
HANDSET x
IS CALLING
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15
Basic operation
• To answer the intercom call on the handset, press
/FLASH,
/SPEAKER, INT or any dialing keys (0-9,#,*) on the handset.
• To end an intercom call, press INT, OFF/CLEAR, or place the handset
back in the telephone base or charger.
•
If the destination
handset does
not pick up the
intercom call,
the originating
handset can
return to the
Conference call
You can conference up to two registered handsets on an external line. If
one handset is on the line, press
handset to join the call.
/FLASH or
/SPEAKER on another
external call by
pressing
/FLASH, or
OFF/CLEAR.
Transfer an external call
•
If a call remains
on hold for about
100 seconds,
the screen of
the originating
handset shows
UNABLE TO
CALL. TRY
This telephone allows you to transfer an external call from one handset to
any other handset.
• During a call, press INT to put the call on hold at the originating handset. TRANSFER TO:
The screen will display TRANSFER TO:
• Use the keypad to select the number of the destination handset, and the
screen will display CALLING HANDSET X.
• The destination handset will ring and the screen displays HANDSET X
IS CALLING.
• To answer the call at the destination handset, press
/SPEAKER, INT or any dialpad keys (0-9, #, *) on the destination
handset.
AGAIN and
reconnects to
the external call
automatically.
The destination
handset returns
to idle mode.
/FLASH,
• Now the party at the originating handset can have a conversation with the
party at the destination handset, and the screen displays INTERCOM.
INTERCOM
• Press OFF/CLEAR on the originating handset to transfer the call.
16
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Basic operation
Toggle between external and intercom call
When on an external call and you wish to intercom another handset without
dropping the external call:
• Press INT. The screen will display TRANSFER TO:
OUTSIDE
• Press the handset number you wish to reach. The screen will display
CALLING HANDSET X.
• Press INT on the originating handset to toggle between the external call
(outside) and intercom call.
Answer an incoming call during an intercom call
• During an intercom call, there will be an alert tone signaling an incoming
call.
• To answer the incoming call, press
/FLASH or
/SPEAKER on
the handset, and the intercom call will end automatically.
• To terminate the intercom call without answering the incoming call, press
OFF/CLEAR on the handset.
** PAGING **
Find handset
This feature allows the telephone base to page all the handsets.
• Press FIND HANDSET on telephone base, all the handset(s) will ring
and the screens display PAGING.
• To stop paging, press FIND HANDSET again on the telephone base,
/FLASH,
handset.
/SPEAKER or any dialpad keys (0-9, #, *) on the
Voicemail
If you subscribe to voicemail service and you have a new voicemail
message, the VOICEMAIL indicator on the telephone base will flash and
the handset will display NEW VOICE MAIL
. Please contact your local
telephone company for more information about voicemail service.
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17
Advanced operation
Directory
The directory on the handset can store up to 50 entries, each entry consists
up to 32 digits and 16 characters.
DIRECTORY EMPTY
•
Since the
directory is
shared by all the
handsets, only
one handset
can review the
directory at a
time.
If a hanset
attempts to enter
the directory
while another
handset is in the
directory, NOT
AVAILABLE AT
THIS TIME will
be displayed.
• The directory can be accessed while in idle mode by pressing
center NavKey twice.
or the
• Press OFF/CLEAR to exit the menu without saving any changes.
• DIRECTORY EMPTY is displayed on screen when there is no entry in
the directory.
Store a directory entry
•
• Press the center NavKey
center NavKey to enter the directory.
• Press the up or down NavKey or to choose STORE when in the
directory menu. Press the center NavKey to select.
in idle mode to display menu, and press the
>DIRECTORY
CALL LOG
• The screen displays ENTER NUMBER. Use the dial pad to enter the
number.
• Press MUTE/REMOVE to backspace, or press and hold REDIAL/PAUSE
for at least three seconds to insert a pause. Press the center NavKey
to save.
REVIEW
>STORE
• The screen displays ENTER NAME. Use the dial pad (see the Chart of
characters on page 19) to enter the name.
ENTER NUMBER
_
• Press MUTE/REMOVE to backspace, or press # to insert a space. Press
the center NavKey
to confirm.
• When the directory is full and a save is attempted, LIST FULL will
display.
LIST FULL
• If you attempt to save a number already stored in the directory, ALREADY
SAVED will display.
18
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Advanced operation
Directory
Chart of characters
•
When you enter
a name, the
handset will
automatically
display the first
character of
each word in
uppercase.
Use the dial pad and the chart below to enter a name (up to 16 characters). Each press of a particular
key causes characters to be displayed in the following order:
Number
Characters by number of key presses
Key
1
1
2
3
4
,
5
-
6
.
7
&
c
f
8
9
1
#
‘
2
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
•
•
Press the up or
down NavKey
3
D
or
to move the
4
G
i
cursor one space
to the left or right.
Press # to enter a
space.
5
J
L
l
6
M
O
R
V
Y
m
7
t
o
q
v
x
7
P
r
s
z
8
T
9
W
9
y
0
0
*
*
?
!
/
(
)
@
#
space
• When entering characters, press MUTE/REMOVE to backspace. To delete the entire name and
number, press and hold MUTE/REMOVE.
• To insert a dialing pause when entering a telephone number, press and hold REDIAL/PAUSE for
at least three seconds until a p appears on the handset screen.
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19
Advanced operation
Directory
Search the directory
Entries are sorted alphabetically, and names beginning with numbers
are presented first. An alphabetical search can be done after entering
the directory.
>REVIEW
STORE
For example, press 5 (JKL) once to find Jenny, twice to find Kristen, or
three times to find Linda.
• Press
REVIEW when in the directory.
to enter the directory, or press the center NavKey
to choose
VTECH
188005959511
•
Use the dial pad to display the first name beginning with a letter
associated with that key.
Dial a directory entry
• Press to enter the directory, or press the center NavKey
REVIEW when in the directory menu.
• Press the up or down NavKey or
use the alphabetical search to find it.
to choose
to scroll to the desired entry, or
• Press
/FLASH or
/SPEAKER to dial the entry.
Edit a directory entry
• Press
to enter the directory, or press the center NavKey
twice
and use the up or down NavKey
or
to choose REVIEW when in
the directory menu and press the center NavKey
• Press the up or down NavKey or to scroll to the desired entry,
or use the alphabetical search to find the number. Press the center
NavKey to select.
to select.
EDIT NUMBER
595-9511_
• The screen displays EDIT NUMBER. Use the dial pad to enter the
number.
20
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Advanced operation
• Press MUTE/REMOVE to backspace, or press and hold REDIAL/
PAUSE for at least three seconds to insert a pause. Press the center
NavKey
to save.
• The screen displays EDIT NAME. Use the dial pad (see the Chart of
characters on page 19) to enter the name.
• Press MUTE/REMOVE to backspace, or press # to insert a space.
EDIT NAME
VTECH_
Press the center NavKey
to confirm.
Delete a directory entry
• Press
REVIEW when in the directory menu.
• Use the up or down NavKey or
to enter the directory, or press the center NavKey
to choose
to scroll to the desired entry, or use
the alphabetical search to find the number.
•
Press MUTE/REMOVE to remove the entry, you’ll hear a confirmation tone.
Call log
If you subscribe to caller ID service, information about each caller will be
displayed after the first or second ring.
• The call log can store up to 50 entries.
• You can review, redial, and copy the entry into the directory.
• Entries are displayed in reverse chronological order, i.e. from the latest
entry to the earliest entry.
• When the call log is full, the earliest entry is deleted to make room for
new incoming call information.
• XX MISSED CALL and the NEW icon will be displayed on screen if there
are new call log entries, i.e. missed call (including missed call waiting
record) and un-reviewed calls.
HANDSET x
XX MISSED CALLS
• CALL LOG EMPTY will display on screen if there are no call log entries.
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21
Advanced operation
Call log (continued)
The call log can be accessed on the handset by pressing CID, or pressing
the center NavKey then CALL LOG, then press the center NavKey
again. If the telephone number of caller ID matches the exact telephone
number in the directory, the name of the entry will be shown, otherwise,
the name will be shown as delivered by the telephone company.
•
Due to regional
service
differences,
the caller ID
information
CALL LOG EMPTY
may not be
Review the call log
available for
every incoming
call. In addition,
the callers may
intentionally
block their name
and/or telephone
number.
• When in the call log, use the up or down NavKey
through the call log on the handset.
• The name, number, date and time of all incoming calls are displayed
on the screen.
• There will be an error tone when the list reaches the top or the end
of the call log.
or
to scroll
>CALL LOG
RINGER VOLUME
A. PERSON
595-9511
Make CID entries ready to dial
•
The time of all
handsets is
3:45AM
1/02
Although the call log entries you receive are 10 digits, (the area plus the
7-digit number,) in some areas, you may need to dial only the seven
digits, or a 1 plus the seven digits, or a 1 plus the area code plus the
seven digits. You can change the number of digits that you dial or store
from the call log.
While reviewing the call log, press # repeatedly to display these dialing
options for local and long distance numbers before dialing or saving the
telephone number. See an example at right.
automatically set
and updated with
incoming caller ID
information if you
subscribe to this
service.
595-5911
1-595-5911
800-595-5911
1-800-595-5911
22
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Advanced operation
Call log
Dial a call log entry
• When in the call log, use the up or down NavKey
desired entry.
•
•
When saving or
deleting a number
on one handset, it
will automatically
update all other
handsets.
or
to scroll to the
to scroll to
595-5911
1-595-5911
800-595-5911
1-800-595-5911
•
If necessary, press # repeatedly until you see the correct dialing option.
• Press
/FLASH or/SPEAKER to dial the entry.
Save an entry to the directory
• When in the call log, press the up or down NavKey
the desired entry.
Only one handset
can review the
or
directory or call log
at a time. If another
handset attempts
to enter the call
log, it will display
NOT AVAILABLE
AT THIS TIME.
•
If necessary, press # repeatedly until you see the correct dialing option.
SAVED
• Press the center NavKey to save the entry.
• If the entry has a name and a number, the screen displays SAVED.
• If the entry only has a name or a number, EDIT NAME or EDIT NUMBER
will display on screen. Use the dial pad to enter the name or number,
and press the center NavKey
to save the entry.
UNABLE TO SAVE
• If the entry does not have a name and a number, UNABLE TO SAVE
will display on screen.
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23
Advanced operation
Call log
Delete one or all entries
• While in the call log, press the up or down NavKey
the desired entry.
• Press MUTE/REMOVE to delete an entry. Press and hold MUTE/
REMOVE to delete all entries, the screen display DELETE ALL CALLS?
then press the center NavKey , you’ll hear a confirmation tone.
or
to scroll to
DELETE ALL
CALLS?
Handset display screen messages
Display:
Means:
The other party is blocking the name information.
The other party is blocking the telephone number information.
The other party is blocking the name and number information.
This caller’s name is unavailable.
PRIVATE NAME
PRIVATE NUMBER
PRIVATE CALLER
UNKNOWN NAME
This caller’s number is unavailable.
No call information is available about this caller.
This is a long distance call.
UNKNOWN NUMBER
UNKNOWN CALLER
LONG DISTANCE
24
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Advanced operation
Redial list
The telephone stores the five most recently dialed numbers in the redial
list. You can review, redial, or save numbers into the directory.
• When there are already five entries in the redial list, the oldest entry is
deleted to make room for the newest entry.
• Entries are displayed in reverse chronological order, i.e. from the oldest
entry to the most recent entry.
The redial list can be accessed on the handset by pressing REDIAL/
PAUSE while in idle mode.
Dial from redial
• While in the redial list, press REDIAL, or press the up or down NavKey
or
to scroll to the desired number.
• Press
/FLASH or /SPEAKER to dial the number.
• To change the number before dialing, press the center NavKey
select the number, and use the keypad to change the number.
to
• Press MUTE/REMOVE to backspace, or press and hold REDIAL/
PAUSE for at least three seconds to insert a pause. Press
/FLASH or
Delete a redial entry
• When in the redial list, press REDIAL, or press the up or down NavKey
/SPEAKER to dial the number.
or to scroll to the number to be deleted.
• Press and hold MUTE/REMOVE to remove the redial entry. A
confirmation tone will be heard.
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25
Answering system operation
Message capacity
The answering system can record up to 99 messages, depending on the length of each message.
Individual messages can be up to four minutes in length, but the total maximum recording time is
approximately 15 minutes. Messages will remain available for replay until they are deleted.
Shows the status and number
of messages (see page 34).
Press to repeat a
message or press twice
to play back previous
messages (see page
Press to skip to the next
message (see page 31).
31).
Press to adjust volume
during playback (see
page 31).
Press to delete current
message playing. When
idle, press and hold to
bring up menu to delete
all old messages (see
page 31).
Press to play or stop
messages (see page 31).
Press to turn on or off the
answering system (see
page 27).
Press to record a memo
or an announcement on
the answering system
(see page 32).
Press to set the clock (see
page 27).
Press to play announcement
(see page 30).
Press to listen to setup menu
(see page 28).
26
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Answering system operation
Answering system setup
Activate the answering system
•
•
Press and hold
The answering system must be turned on to answer and record messages.
If the answering system is turned off, the telephone base ANS ON/OFF
light will be off.
/SKIP or
/REPEAT during
set up to advance
by increments
of ten in setting
minute and year.
• To turn the answering system on or off, press ANS ON/OFF.
Set the clock
Before playing each message, the answering system announces the day
and time the message was received. You should set the day and time before
using the answering system, so messages are dated correctly. If the clock
has not been set before you receive messages on your answering system,
it will announce “Time and day not set.” To set the clock:
• Press CLOCK, and the system will announce the current clock setting.
The system will then announce “To set the CLOCK, press CLOCK.”
• Press CLOCK again and the system will announce the year.
• Press /SKIP or /REPEAT until the system announces the correct
year, then press CLOCK. The system will announce the hour.
• Press /SKIP or /REPEAT, until the system announces the correct
hour, then press CLOCK. The system will announce the minute.
• Press /SKIP or /REPEAT until the system announces the correct
minutes, then press CLOCK. The system will announce the day.
• Press /SKIP or /REPEAT until the system announces the correct day,
then press CLOCK. The system will announce the new clock setting
and return to idle mode.
Incoming caller ID
data sets the time
and date. You’ll
need to set the
year so the day
of the week can
be determined
from the caller ID
information. The
time will be set
automatically only
if you subscribe to
caller ID service
provided by your
local telephone
company.
•
Setting this clock
will not affect the
handset clock,
they are individual
settings.
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27
Answering system operation
Answering system setup
The answering system uses voice prompts to guide you through the set up
of the answering system. Press /PLAY/STOP anytime to save and exit
the SETUP menu.
•
When calling
remotely to check
for messages,
select toll saver in
number of rings
setting will help to
save long distance
charges because
the answering
system will answer
the incoming call
after two rings
Set number of rings
This feature allows you to select the number of rings before the answering
system answers. You can choose from two, four or six rings or toll saver. With
toll saver active, the answering system answers after two rings when there
are new messages, and after four rings when there are no new messages.
To set the number of rings:
• Press SETUP in idle mode, and the system announces the number of
rings setting.
• Press /SKIP or /REPEAT until the system announces the desired
setting, then press SETUP to save the setting and go to the next setting
or press /PLAY/STOP to save and return to idle mode.
when there are
new messages.
Set base ringer
This feature allows you to select from three telephone base ringer volume
levels: high, low or off. To set the base ringer:
• Press SETUP in idle mode until the system announces the base ringer
setting.
• Press /SKIP or /REPEAT until the system announces the desired base
ringer volume level, then press SETUP to save the setting and go to the
next setting or press /PLAY/STOP to save and return to idle mode.
28
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Answering system operation
Answering system setup
Set remote access code
•
The answering
system must be
turned on for the
message alert
tone to function.
A two-digit security code is required to access the answering system
from any touch tone telephone. The factory default code is 19. To set the
remote access code:
• Press SETUP in idle mode until the system announces the remote
access code setting.
• Press /SKIP or /REPEAT to change the remote access code by one,
or press and hold /SKIP or /REPEAT to change by increments of 10.
Press SETUP to save the setting and go to the next setting or press
/PLAY/STOP to save and return to idle mode.
Set message alert tone
This feature programs the system to beep every 10 seconds to alert you
of new messages. The beeping will stop when all new messages have
been reviewed. To set the message alert tone:
• Press SETUP in idle mode until the system announces the message
alert tone setting.
• Press /SKIP or /REPEAT to toggle between on or off, then press
SETUP to save the setting and go to the next setting or press /PLAY/
STOP to save and return to idle mode.
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29
Answering system operation
Outgoing announcement
The outgoing announcement is the message callers hear when calls are
answered by the answering system.
The telephone is preset with a greeting that answers calls with “Hello, please
leave a message after the tone.” You can use this factory announcement,
or replace it with your own outgoing announcement. While in the ANNC
menu, press ANNC again anytime to exit.
•
•
Your
announcement
can be up to
90 seconds in
length.
When your
announcement
is deleted, calls
will be answered
with the pre-
programmed
announcement.
Record your announcement
• While in idle mode, press ANNC and the system will announce
“Announcement, press PLAY or press RECORD.”
• Press RECORD to record, and the system announces “Record after the
tone, press STOP when you are done.”
• After the tone, speak towards the microphone at the bottom front of the
telephone base from about nine inches away.
• Press /PLAY/STOP when finished.
• The answering system will automatically playback the newly recorded
•
•
If you receive
calls when the
memory is full,
the telephone
will ring 10 times,
then answer and
announce “Please
enter remote
announcement. Press
/PLAY/STOP to stop the playback anytime.
Press /PLAY/STOP to listen to the recorded announcement again.
Press RECORD to record another new announcement again (follow
the steps above). Press ANNC to exit the announcement menu.
access code.”
Announcements
less than three
seconds will not
be recorded.
Play your announcement
• While in idle mode, press ANNC and the system will announce
“Announcement, press PLAY or press RECORD.”
• Press /PLAY/STOP to play, press /PLAY/STOP again to stop the
playback.
30
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Answering system operation
Delete your announcement
• While in idle mode, press ANNC and the system will announce “Announcement, press PLAY or
press RECORD.”
• Press DELETE to delete, and the system will announce “Announcement deleted.”
•
•
•
If the system
has less than
five minutes
of recording
time left, the
remaining
Message playback
• Press /PLAY/STOP to listen to messages. Press /PLAY/STOP
to stop playback.
• If you have new messages waiting, you will hear only the new message
(oldest first). If there are no new messages, the system will play back
all messages (oldest first).
• When playback begins, the total number of messages and the day and
time it was received will be announced.
time will be
announced.
If F is flashing
in the message
window, memory
is full. You will
have to delete
some messages
before new ones
can be received.
Only old
messages can
be deleted.
Messages can
only be deleted
after they are
played.
New message indication
• The message display counter will flash when there are new answering
system messages.
• If the new message alert tone is turned on, the telephone base will
beep every ten seconds when there are un-reviewed messages.
Options during playback
• Press
/
VOLUME to adjust the speaker volume.
• Press /SKIP to skip to the next message.
• Press /REPEAT to repeat the message currently playing. Press twice to listen to the
previous message.
• Press DELETE to delete the current message. The system will advance to the next message.
Delete all messages
• When in idle mode, press and hold DELETE to delete all old messages.
• The system will announce “All old messages deleted.”
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31
Answering system operation
Record and play memos
Memos are your own recorded messages used as a reminder for yourself or
other household members who use the same answering system. They are
saved, played back and deleted the same way as incoming messages.
•
•
Memo less than
one second will
not be recorded.
“Memory is
full.” will be
Record a memo
announced if you
press RECORD
when the
• While in idle mode, press RECORD. The system announces “Record
after the tone, press STOP when you are done.” After the tone, speak
towards the microphone at the bottom front of the telephone base from
about nine inches away.
memory is full.
•
Your memo
can be up to
four minutes in
length.
• Press
/PLAY/STOP when you finished recording.
Memo playback
• While in idle mode, press
/PLAY/STOP.
• See the Options during playback on page 31 for other options.
32
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Answering system operation
Remote access
You can access many features of your answering system remotely from any touch tone telephone.
A two-digit security code is required to access the system and the factory default code is 19; see
page 29 to change it. To connect remotely:
•
•
Your memo can
be up to four
minutes in length.
• Dial your telephone number from any touch tone telephone.
If no key is
• When the system answers and announces the greeting, enter the two-digit security code.
• After hearing a double beep, enter one of the remote commands in the following table.
• Hang up or press 8 to end the call.
pressed after
entering remote
access, any
new messages
will be played
automatically.
Once the new
messages have
been played,
the system
will announce
the help menu
options. If no key
is pressed within
20 seconds,
Remote access commands:
Hang up
Saves all messages
•
1
Plays all messages
2
Plays new messages only
Deletes all old messages while no message is currently playing.
Plays help menu
3 (twice)
*5
5
To stop
*7
8
Records the outgoing announcement
Hang up the call
the remote
access call is
automatically
disconnected.
0
Turns answering system on or off
Commands during playback mode:
3
Deletes the message currently playing and announces "Message deleted."
4
Repeats the playing message
Plays the previous message
Skips to the next message
4 (twice)
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33
Answering system operation
Message window displays
The message counter usually displays the total number of memos and incoming messages. See the
list below for explanations of other displays in this counter.
0
No messages.
1-98
Total number of old message(s) recorded.
Total number of new message(s) recorded in idle mode.
Memory is full with total number of messages recorded.
Elapsed time while recording memo or announcement.
Recording time exceeds 99 seconds.
0-98 (flashing)
99 & F (alternating)
1-99 (counting)
99 (flashing)
1-99 (flashing)
1-99
Current message number during new message playback.
Current message number during old message playback.
Current volume level while adjusting.
1-8
10-99
Current remote access code while setting.
Current answering system status (on or off).
Current number of rings while setting.
ON (or) OF
02, 04, 06, tS
--
System is answering a call, or being set the time and date, or being
accessed remotely.
-- (flashing)
System is being programmed or initialized.
34
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Handset display screen messages
The telephone number you have entered is already stored in
the directory.
ALREADY SAVED
There are no call log entries.
CALL LOG EMPTY
Calling another handset.
CALLING HANDSET X
The cordless handset is searching for the telephone base.
There is no directory entry.
CONNECTING......
DIRECTORY EMPTY
HANDSET X IS CALLING
Other handset is calling.
The handset is on an intercom call.
There is an incoming call.
INTERCOM
INCOMINGCALL
INTERCOM ENDED
LIST FULL
The handset is terminating an intercom call.
The directory is full.
The battery needs to be recharged.
LOW BATTERY
Communication between handset and telephone base is lost
in intercom call.
NO SIGNAL,CALL ENDED
Connected to the external call during call transfer.
OUTSIDE
The cordless handset locator has been activated.
**PAGING**
PLACEIN CHARGER
The battery is very low. The handset should be placed in the
telephone base or charger.
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35
Handset display screen messages
The ringer is muted temporarily during incoming call.
RINGER MUTE
Your operation has been saved.
SAVED
Target handset is out of range, or on an external call during intercom
call.
UNABLE TO CALL
TRY AGAIN
You are attempting to save caller ID entry with no name or
number.
UNABLE TO SAVE
The battery is not installed or not installed properly in the handset.
-OR -
The battery needs to be replaced.
WARNING
CHECK BATTERY!
-OR -
An incorrect battery has been installed by mistake. Use only the
supplied VTech battery or equivalent.
There are un-reviewed calls in your call log.
XX MISSED CALLS
MICROPHONE ON
MUTE has been turned off and the person on the other end can
hear you.
A handset on the telephone line is in use.
LINE IN USE
ENDED
You have just ended a call.
There is no telephone line connected.
NO LINE
There are new voice mail message(s).
The handset is in use.
NEW VOICE MAIL
PHONE
The handset speakerphone is in use.
SPEAKER
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Handset and base indicators
Handset lights
• On when the handset speakerphone is in use.
Base lights
IN USE
• Flashes when there is an incoming call.
• On when the handset is in use.
VOICEMAIL
• Flashes when you have a new voicemail message (subscription to
voicemail with your local telephone provider is required).
CHARGE
• On when the handset is in the telephone base.
• On when the answering system is on.
ANS ON/OFF
Handset icons
• Microphone is muted.
MUTED
•
Ringer off.
• New call log entries.
NEW
NEW VOICEMAIL
• New voicemail received (a subscription service from your local telephone
company is required).
SPEAKER
• In speakerphone mode.
Battery indicator
• Cycles (low, medium, and full) when handset battery is charging.
• Flashes when a low battery condition is detected.
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37
Battery
After the battery is fully charged, you can expect the following performance:
Operation
Operating time
8 hours
While in use (talking)
While not in use (standby*)
96 hours (4 days)
*Handset is off the telephone base but not in use.
The battery needs charging when:
• A new battery is installed in the handset.
• The telephone beeps when taken off the telephone base.
• Battery indicator on the handset display is flashing.
CAUTION:
To reduce the risk of fire or injury to persons, read and follow these instructions:
1. Use only the battery(ies) provided or equivalent.
2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special
disposal instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or
skin. The electrolyte may be toxic if swallowed.
4. Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings, bracelets,
and keys. The battery and/or conductor may overheat and cause burns.
5. Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and
limitations specified in this manual.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE.
38
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Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be
blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should
not be placed in any area where proper ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your
dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk
of fire or electric shock. Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than
specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions, as improper
adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
E. If the product has been dropped and the base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
15. Only put the handset of your telephone next to your ear when it is in normal talk.
16. This power unit is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or
an under the table/cabinet outlet.
SAVE THESE INSTRUCTIONS
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Troubleshooting
If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at
www.vtechphones.com, or call VTech Communications at 1 (800) 595-9511; In Canada, visit our website at www.vtechcanada.
com, or call VTech Telecommunications Canada Ltd. at 1 (800) 267-7377.
Problem
Suggestion
My telephone does not • Make sure the battery is installed and charged correctly (see pages 5 and 38). For optimum
work at all.
daily performance, return the cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
wall jack.
• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and base to synchronize.
• Charge the battery in the cordless handset for at least 16 hours.
• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
a new battery.
• Disconnect the telephone base from the modular jack and plug in a working telephone. If this
telephone does not work, the problem is probably in the wiring or the local service. Call the
local telephone company.
Low Battery is
• Place the handset in the telephone base or charger for recharging.
displayed on screen.
• Remove and re-install the battery and use it normally until fully discharged, then recharge the
handset on the telephone base or charger for 16 hours.
• If the above measures do not correct the problem, the battery may need to be replaced.
40
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Troubleshooting
Problem
Suggestion
The battery does not • Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone
charge in the handset
or the handset battery
doesnotacceptcharge.
base or charger should be on.
• Remove the battery from the handset. Then re-install the battery and let it charge for 16
hours.
• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
on, refer to “The charge light is off” in this section.
• It may be necessary to purchase a new battery. Please refer to the Battery section (see page
38) of this user’s manual.
• The telephone might be malfunctioning. Please refer to the Warranty section (see page 51)
of this user’s manual for further instruction.
The CHARGE light is • Clean the charging contacts on the cordless handset(s) and telephone base each month using
off.
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please refer to the Warranty section (see page 51)
of this user’s manual for further instruction.
The CHARGE Indicator • This is a signal that the battery is very low, completely depleted, or when there is no electrical
on the telephone base
contact between the battery and the telephone base.
is flashing.
• Ensure the connector of the battery is securely plugged into the handset and place the handset
in the telephone base for charging.
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41
Troubleshooting
Problem
Suggestion
There is no dial tone.
• First, try all the above suggestions.
• Move the cordless handset closer to the telephone base. It might be out of range.
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Disconnect the telephone base from the telephone jack and connect a different telephone.
If there is no dial tone on the telephone either, the problem is in your wiring or local service.
Contact your local telephone company.
The telephone does not • Make sure the ringer is on. (See page 12 for handset and page 28 for telephone base).
ring when there is an
incoming call.
• Make sure the telephone line cord and power adapter are plugged in properly (see page 4).
• The cordless handset may be too far from the telephone base. Move it closer to the telephone
base.
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
42
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Troubleshooting
Problem
Suggestion
The telephone does not • Test a working telephone at the telephone jack. If another telephone has the same problem,
ring when there is an
incoming call.
the problem is in the telephone jack. Contact your local telephone company (charges may
apply).
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Re-install the battery and place the cordless handset in the telephone base.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra second
before dialing.
• Makes sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the
service in your area. Refer to the Dial type section of this user’s manual (page 13) to set the
dial mode.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio, or other appliances may cause
the telephone to not dial out properly. If you cannot eliminate the background noise, first try
muting the cordless handset before dialing, or dialing from another room in your home with
less background noise.
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43
Troubleshooting
Problem
Suggestion
There is noise
or interference
during a telephone
conversation.
• The handset may be out of range. Move it closer to the telephone base.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
• Other electronic products can cause interference to your cordless telephone. Try installing
your telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, wireless routers, and
other cordless telephones.
• Microwave ovens operate on the same frequency as your telephone. It is normal to experience
static on your telephone while the microwave oven is operating. Do not install this telephone
in the same outlet or near a microwave oven.
My calls fade out or
cut in and out when I
am using the cordless
handset.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this solves the problem, re-locate your
telephone or modem farther apart from each other, or use a different surge protector.
• The layout of your home or office might be limiting the operating range. Trying moving the
telephone base to another location, preferably a higher location for better reception.
• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls
are still not clear, the problem is probably in the wiring or local service. Contact your local
service company (charges may apply).
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack
that has a telephone connected to it. Contact your DSL service provider for filter information.
44
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Troubleshooting
Problem
Suggestion
I hear other calls when • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you
using the telephone.
still hear other calls, the problem is probably in the wiring or local service. Call your local
telephone company.
I hear noise in the
cordless handset, and
none of the keys or
buttons work.
• Make sure the telephone line cord is plugged in securely.
MycallerIDfeaturesare • Caller ID is a subscription service. You must subscribe to this service from your local telephone
not working properly.
company for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible
with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
The system does not • Make sure you subscribe to Caller ID with Call Waiting features services provided by the local
receive caller ID or
the system does not
display caller ID during
call waiting.
telephone company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible
with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
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45
Troubleshooting
Problem
Suggestion
Caller ID entries
do not match the
numbers I need to
dial.
• Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in
some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1
plus the area code plus the seven digits. You can change the number of digits that you dial or
store from the call log. While reviewing the call log, press # repeatedly to display these dialing
options for local and long distance numbers before dialing or saving the telephone number.
The answering system • Make sure the answering system is on. When the answering system is on, the red light on the
does not answer after
the correct number of
rings.
ANSWER ON/OFF key should be lit.
• If Toll Saver is activated, the number of rings changes to two when there are new messages
waiting (see page 28).
• If the memory is full or if the answering system is off, the system will answer after ten rings.
• In some cases, the answering system be affected by the ringing system used by the local
telephone company.
The announcement
message is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
• Make sure there is no background noise (television, music, traffic, etc.) when recording.
The answering system • Make sure the answering system is on.
does not record
message.
The messages on the • If a caller leaves a very long message, part of it may be lost when the system disconnects the
answering system are
incomplete.
call after 90 seconds.
• If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
• If the caller’s voice is very soft, the system may stop recording and disconnect the call.
46
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Troubleshooting
Problem
Suggestion
The messages on
the system are very
difficult to hear.
• Press VOL
volume.
/
on the side of the handset or on the telephone base to increase the speaker
The answering system • Make sure your remote access code is correct (see page 29).
does not respond to
remote commands.
• Make sure you are calling from a touch-tone telephone. When dialing a number, you should
hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
• The answering system may not detect the remote access code when your announcement is
playing. Wait until the announcement is over before entering the code.
• There may be interference on the telephone line you are using. Press the dial pad keys firmly
when dialing.
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47
Troubleshooting
Problem
Suggestion
CONNECTING... is • De-register all handsets and then register the handsets again (only one handset can be
registered at a time).
To de-register all handsets:
1. Press and hold FIND HANDSET on the main telephone base for four seconds.
2. When the IN USE light starts to flash, release the FIND HANDSET button.
3. Press and release FIND HANDSET again. The IN USE light will turn off and in a few seconds,
shown in the handset
display window. Why
don’t I get a dial tone
when I try to use this
telephone?
all handsets will be de-registered.
4. All handsets will show NOT REGISTERED.
To register a handset (register one handset at a time):
1. Place the handset in the telephone base or a charger that is connected to a power outlet. If
PRESS FIND HNDST 4 SEC ON BASE does not appear on the screen after a few seconds,
lift up the handset and place it in the telephone base or charger again.
2. On the telephone base, press and hold FIND HANDSET for four seconds. Release
FIND HANDSET once the IN USE light comes on.
After a while, the handset will emit a series of tones. The newly registered handset will be
assigned the lowest handset number not previously assigned to another system handset when
successfully registered. Repeat steps 1 and 2 if the handset is not successfully registered to
the telephone base within two minutes.
Repeat the registration procedure for each system handset.
48
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Troubleshooting
Problem
Suggestion
My cordless handset • Make sure the power cord is securely plugged into the telephone base. Plug the unit into a
beeps five times and
is not per forming
normally.
different working electrical outlet not controlled by a wall switch.
• Move the cordless handset closer to the telephone base. It may be out of range.
• Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds and
plug it back in again. Allow up to one minute for the cordless handset and the telephone base
to synchronize.
• Other electrictronic products can cause interference to your cordless telephone. Try installing
your telephone as far away from these electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones.
Common cure for
electronic equipment.
• If the unit is not responding normally, trying putting the cordless handset in the telephone base
or the charger. If it does not seem to respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery and place the cordless handset into the telephone base or charger.
• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
to one minute for this to take place.
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49
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a
certain distance ----which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.
When the handset is out of range, the handset will display Searching. The user can access the handset directory, and certain parts of the menu system, i.e. handset setting and registration, but not
the time setting and base setting. Not possible will be displayed if access is tried.
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press TALK/FLASH. Move closer to the telephone base, then press
TALK/FLASH to answer the call.
If the handset moves out of range during a telephone conversation, there might be interference.
To improve reception, move closer to the base.
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or
cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
About cordless telephones
•
Privacy: the same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the base and the cordless handset by radio waves, so
there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think
of cordless telephone conversations as being as private as those on corded telephones.
•
•
Electrical Power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot
be made from the cordless handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.
Potential TV Interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone father away from the TV or VCR will often reduce or
eliminate the interference. (Applies to 25 channel cordless telephones only).
•
•
Rechargeable Batteries: This product contains either Nickel-Cadmium or Nickel-Metal Hydride rechargeable batteries. Exercise care in handling batteries in order not to short the battery
with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.
Nickel-Metal Hydride Rechargeable Batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.
50
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Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”)
are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we
may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective
parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return repaired or replacement Products to you in working condition.
You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,
this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining
on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid
intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to
Products used for rental purposes); or
7.
Product returned without valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1-800-595-9511; In Canada, please dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual
- a check of the Product controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of
the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty to you, transportation, delivery or handling charges prepaid. VTech assumes
no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will
notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are
not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
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51
Warranty
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to
this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from
date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any
indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute
equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
FCC, ACTA and IC regulations
FCC Part 15
ThisequipmenthasbeentestedandfoundtocomplywiththerequirementsforaClassBdigitaldeviceunderPart15oftheFederalCommunicationsCommission(FCC)rules.Theserequirementsareintended
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the
user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone company.
52
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FCC, ACTA and IC regulations
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before inter-
rupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you
of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
•
•
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device.
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
The RBRC® Seal
The RBRC® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and
recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.
The RBRC® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal waste,which may be illegal in
your area.
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product
service centers. Please call 1-800-8-BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in
this program is part of its commitment to protecting our environment and conserving natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.
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53
Technical specifications
Frequency control
Crystal controlled
PLL synthesizer
Transmit frequency
Telephone base: 5725-5850 MHz
Handset: 2400-2483 MHz
Receive frequency
Telephone base: 2400-2483.5 MHz
Handset: 5725-5850 MHz
Channels
95
Nominal effective range
Maximum power allowed by FCC and IC. Actual operating range may vary according
to environmental conditions at the time of use.
Size
Handset: 158.7mm X 52.7mm X 41.3mm
Telephone unit: 128.7mm X 174.6mm X 77.5mm
Weight
Handset: 145.0 grams (including battery)
Telephone base: 423.8 grams
Power requirements
Handset: 3 cells AAA 3.6V 600mAh NiMH battery
Telephone base: DC 9V@ 600mA
Charger: DC 9V @200mA
Memory
Directory: 50 memory locations; up to 32 digits, 16 characters per location
Call log: 50 memory locations
54
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Index
Dial long distance numbers from call
log 22
A
I
About cordless telephones 50
Answer an incoming call during an
Intercom 15
K
B
L
E
Battery 38
Language 13
M
F
Maintenance 50
Make, answer, and end calls with the
handset 14
C
Make CID entries ready to dial 22
Mute 14
H
D
N
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VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
91-000930-080-100
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User’s manual
Models: i6767/i6768/
i6777/i6778/i6787/i6788
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