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Table of contents
Conference call 16
Find Handset 16
Voice mail service 16
Telephone directory 17
Store a new entry 17
Characters by number 18
Review/dial from the directory 19
Edit a directory entry 19
Delete a directory entry 20
Caller ID 21
Caller ID - call waiting ID 21
Review caller ID 22
Store caller ID 22
Dial from caller ID 24
Delete caller ID 24
Handset settings 25
Ringer volume 25
Key tone 25
Handset name 25
Language 26
Clear voice mail 26
Dial type 26
Headset operation 27
Headset 27
Operating range 27
Batteries 28
Battery care and performance 28
Replace handset battery 28
Getting started 4
Parts checklist 4
Installation 5
Choose location 5
Install handset battery 5
Connect power to base unit/chargers 6
Connect to phone line 6
Check battery indicator 7
Check for dial tone 7
If you subscribe to DSL service 8
Belt clip (optional) 8
Wall mounting (optional) 9
Handset layout 10
Base unit layout 11
Basic operation 12
Handset icons 12
Handset LEDs 12
Base LEDs 12
Handset operation 13
Making calls 13
Answering calls 13
Adjust handset volume 13
Flash function 13
Redial 14
Mute 14
Intercom 14
Call forward 15
Call transfer 16
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NEED HELP?
This manual has all the feature operations and troubleshooting you need to
install and operate your new VTech telephone Please take the time to review
thoroughly to ensure proper installation of this VTech innovative and feature
rich product You can also visit our website at www vtechphones com for
support, shopping, and everything new at VTech
In Canada, please visit www vtechcanada com
VTech toll free 1-800-595-9511
In Canada dial 1-800-267-7377
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Getting started
Parts checklist:
1 Base unit
2 Handsets (2)
•
Before using
this telephone,
you must read
Important
safety
instructions on
page 37
Charger power adaptor
3 Charger power adaptor
4 Charger
5 Telephone line cord
6 Wall mount bracket
7 Belt clips (2)
Base unit
Handsets (2)
Charger
8 Base power adaptor
9 Battery packs (2)
10 User’s manual
11 Quick Start Guide
Telephone line cord
Wall mount
bracket
To purchase replacement
battery packs, visit us on the
web at www vtechphones com
or call VTech Communications,
Inc at 1-800-595-9511 In
Canada, contact VTech
Telecommunications Canada
Ltd at www vtechcanada com
or 1-800-267-7377
Base power Adaptor
Quick Start Guide
User’s manual
Belt clips (2)
Batteries (2)
4
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Installation
Choose location
Install handset battery
For maximum performance of your
cordless telephone system:
1 Choose a central location for your
1 Alignthetwoholesintheplugwiththesocketpins,matching
the red and the black connectors, then snap the plug
into place
2 Place the battery in the compartment with the wires in
the upper right corner
3 Replace cover by sliding it upwards until it clicks into
• Use only the
provided VTech
battery, or
equivalent
• Place the
handset in
base unit
2 Install your phone(s) as far away as
possible from any other cordless
(wireless) device such as cordless
telephones, 802 11 wireless router
(for example, WiFi)
3 Install your phone(s) as far away
as possible from other electronic
equipment such as microwave
ovens, televisions, computers, etc
its base or
place
charger when
not in use to
ensure optimum
performance
4 Be sure to charge the battery for 16 hours before using
your phone
• if you need
to install your
phone within
the same
4 Install your telephone equipment
away from heat sources and direct
sunlight
room as other
cordless phones
or wireless
5 Avoid excessive moisture, dust or
extreme cold
products, you
may need to
select a different
channel for
1
2
your router and
or change the
channel on
3
1
your phone’s
handsets
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5
Installation
Connect power to base unit/chargers
1 Plug the power adaptor into an electrical outlet not controlled by a wall switch, and the connector
into the bottom of the base unit
2 Choose the location for your charger, and plug its power supply into an electrical outlet
•
•
Connect the power
and telephone
line cords to the
underside of the
base as illustrated
To telephone outlet
To power outlet
Plug the AC
adaptor into an
electrical outlet If
the battery has not
been charged,
place the handset
in the base or
charger, and allow
it to charge for at
least 16 hours
•
Be sure to use an
electrical outlet not
controlled by a wall
switch
Connect to phone line
Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone
base Then plug the other end of the cord into the wall telephone outlet
6
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Installation
Check battery indicator
When the handset displays WARNING CHECK BATTERY, it indicates one of the following:
1 There is no battery in your handset You need to install the supplied battery into your handset (see
Install handset battery on page 5 )
2 The battery needs to be replaced
3 The battery has been installed incorrectly Please reinstall (see Install handset battery) and/or
see the diagram in the battery compartment of the handset
Check for dial tone
After the battery is charged, press
or SPEAKER on the handset You should hear a dial tone
If not, see the Troubleshooting section near the end of this user’s manual
CAUTION: Use only the VTech power supply provided with your telephone
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7
Installation
If you subscribe to DSL service
If you hear interference during conversations, and/or your caller ID features are not functioning
properly, and you subscribe to DSL service from your telephone company, install a noise filter to
the telephone line between the base unit and the telephone line jack Contact your DSL provider to
obtain a noise filter.
•
•
•
If the phone will
not be used for
a long period of
time, remove the
battery pack to
prevent possible
leakage
If you have any
trouble installing
your phone,
please refer to the
Troubleshooting
section near the
end of this manual
When in LOW
BATTERY
Telephone
line cord
Noise filter (For
DSL users)
To single telephone jack
(RJ11C)
mode, the
Belt clip (optional)
keypad sounds,
backlighting and
speakerphone
features will not
work When the
battery has been
charged, these
features will return
to their normal
function
To attach
To remove
8
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Wall mounting (optional)
The wall mount brackets are designed for use on standard wall mount plates only
1 Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit
Then plug the adaptor into an electrical outlet.
2 Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to
the wall jack
3 Line up the tabs on the wall mount adaptors with the holes at the bottom of the base unit/back of
the charger. Snap the wall mount bracket firmly in place.
4. Mount the base unit on the wall. Position the base unit so that the mounting studs will fit into the
holes on the wall mount bracket Slide base unit down on the mounting studs until it locks into
place
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9
Handset layout
1 Earpiece
2 Headset jack (2 5mm)
3 Caller ID (scroll down)
4. Talk/flash
5 Dialing keys (0-9, *, #)
6 Redial/pause
7 Speaker
8 LCD display
9 Directory (scroll up)
10 Volume control
11 Select/menu
12 Off/clear
13 Intercom
14 Mute/remove
10
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Base unit layout
1 Find handset
2 Charge
3 In use
4 Voice mail
5 Power connector jack
6 Telephone jack
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11
Basic operation
Handset icons
Icon
Description
MUTE
NEW
• On when the microphone is muted, see page 14
• On when there are new calls in the call log, see page 22
• On when the handset ringer is muted, see page 25
• Low battery or charging indicator, see page 8
Handset LEDs
Icon
Description
•
On when handset speakerphone is in use
Base LEDs
Icon
Description
IN USE
• On when the phone is on a call
• Flashes when an extension phone is on a call
CHARGE
Voice mail
• On when handset is positioned so its battery can charge
• Flashes to indicate that you have new voice mail messages (Service must
be subscribed to through your local telephone company )
12
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Handset operation
Making calls
• Press
then dial the phone number
-OR-
Dial the phone number first, then press
• Press OFF to end your call or place the handset in its base or
charger
(or SPEAKER) to use the handset speakerphone feature),
•
The procedure
to change
the volume is
the same for
the handset
earpiece,
(or SPEAKER)
speakerphone
and headset
Answering calls
• Press
, SPEAKER or any dialing keys
•
•
Use
to
access phone
company
subscriber
• Press OFF to end your call or place the handset into its base or
charger
services, as
described by
your provider
If the redial
memory is
empty, and
REDIAL is
pressed, a
double beep will
sound
Adjust handset volume
The volume control is on the right side of the handset During a call,
press the VOLUME + or - keys to adjust the listening volume to a
comfortable level When you reach the maximum or minimum setting,
a double beep will sound
Flash function
When you subscribe to call waiting service from your telephone
company, press
waiting signal Press
to switch to the new call when you receive a call
again to switch back to the original call
Redial
• Press REDIAL/PAUSE to display the last telephone number dialed
from the handset (up to 32 digits) Use
or , or REDAIL button
to scroll through the last five numbers dialed. When the beginning
or the end of the redial list is reached, a double beep will sound
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13
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Handset operation
• Press
or SPEAKER to dial the displayed number
• Press MUTE/REMOVE to delete the displayed number You’ll
hear a confirmation beep.
• To exit the redial review list, Press OFF.
PHONE
MUTED
00:00:15
00:00:15
Mute
• During a call, press the MUTE/REMOVE key to disable the
microphone The other person on the call will not be able to hear
you The screen will display MUTED briefly:
MUTE
PHONE
MICROPHONE ON
• Press MUTE/REMOVE again to return to normal two-way
conversation MICROPHONE ON will display briefly.
Intercom
CALLING OTHER
HANDSET
• Press INT on the originating handset (HS1) and CALLING OTHER
HANDSET will show on the screen
• The destination handset (HS2) will show OTHER HANDSET IS
OTHER HANDSET
IS CALLING
CALLING
• Press INT, TALK, SPEAKER, or any dialing key on HS2 to pick
up the call The display will change to INTERCOM
INTERCOM
14
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Handset operation
Intercom (continued)
INTERCOM ENDED
• Press INT, OFF, or place HS1 or HS2 back in the base or charger
to end the call
If HS2 is out of range, the screen on HS1 will show NO SIGNAL
CALL ENDED If HS2 is off, in use or out of range, HS1 will show
UNABLE TO CALL TRY AGAIN
UNABLE TO CALL
TRY AGAIN
Call forward
An external call can be forwarded or transferred from the
originating handset (HS1) to the destination handset (HS2)
• While HS1 is on an external call, you can forward the call to
HS2 by pressing and holding INT CALL FORWARDED will
display on HS1
CALL FORWARDED
• HS2 will begin ringing and display INCOMING CALL
• Press TALK/FLASH on HS2 to answer the call
If the forwarded call is not answered within 30 seconds, the
external call will be returned to HS1 and the screen will display
CALL BACK and rings for 30 seconds If the returned call
is not answered within 30 seconds, the external call will end
automatically
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15
Handset operation
Call transfer
• The originating handset (HS1) can transfer an external call to another handset (HS2) by pressing
INT The external call is put on hold and the screen will display CALLING OTHER HANDSET
• HS2 will ring and display OTHER HANDSET IS CALLING
• HS2 can pick up the transferred call by pressing TALK/FLASH
• An intercom call is established between HS1 and HS2 and they can discuss the call prior to the
•
For the FIND
HANDSET
function to work,
the system
handsets need
to be in idle (off)
mode
external call being transferred to HS2 CALL TRANSFERRED will display on the HS1
If the transferred call is not answered within 100 seconds, the external call will be returned to HS1
Conference call
It is possible to establish a conference call between two handsets and
the external line
PHONE 00:00:25
While HS1 is on an external call, HS2 can join the call by pressing TALK
A conference call will be established
Find Handset
• To locate a lost handset, press Find Handset on the base to page
all system handsets
• To end the page at the base, press Find Handset again
** PAGING **
• To end the page at the handset, press
, SPEAKER or any dial pad
keys (0-9, *, #)
Voice mail
If you subscribe to voice mail service provided by your telephone company,
you can receive voice mail messages from callers When you have a new
voice mail, the screen will display NEW VOICE MAIL, and the voice mail
indicator will flash.
HANDSET 1
NEW VOICE MAIL
On how to access your voice mail, contact your local telephone company for
further instruction
16
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Telephone directory
Your phone can store up to 50 numbers with names in the directory Each directory location can
hold up to 32 digits for the number and 16 characters for the name Only one handset can access
the directory at a time NOT AVAILABLE AT THIS TIME will be displayed if you try to access the
directory when another handset is already using the directory
•
All handsets
share a common
directory which
is stored in the
base Entries
Store a new entry
>STORE
REVIEW
• Press MENU
inserted into
• With DIRECTORY selected, press SEL
one handset are
available for all
handsets, and
if one deletes a
directory entry,
it will disappear
from all handsets
• Press
to select STORE Press SEL
• You will be prompted to ENTER NUMBER Use the dialing keys
to enter the number you wish to store in the directory Press the
MUTE/REMOVE key to backspace and make corrections Press
SEL
ENTER NUMBER
800-595-9511_
• While entering
numbers,
press and hold
REDIAL/PAUSE
to add pauses if
necessary
• You will then be prompted to ENTER NAME Use the dialing keys
to spell the name Press SEL
ENTER NAME
_
• You’ll hear a confirmation tone, and the new directory entry will
display briefly.
•
If there is a
duplicated
number in
LIST FULL
directory, the
display will show
ALREADY
SAVED
• If the directory is full, the handset will display LIST FULL
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17
Telephone directory
Characters by number
Pressing any particular key causes different characters to be displayed in the following order:
•
If you wish to
store a number
from redial
memory into the
directory, press
REDIAL/PAUSE
Characters by number of key presses
Key
1
2
3
4
5
6
7
&
c
f
8
9
1
#
‘
,
-
1
2
3
4
5
6
7
8
9
0
then
or
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
to scroll to the
desired redial
number from
memory Press
SEL
i
L
O
R
V
Y
l
M
P
T
m
7
t
o
q
v
x
r
s
z
W
0
9
y
?
!
/
(
)
@
space
#
18
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Telephone directory
Review/dial from the directory
>DIRECTORY
CALL LOG
• Press MENU, when DIRECTORY is displayed, press SEL With
REVIEW in the first line, press SEL
•
When reviewing
the phonebook,
the second line
of the display
will show the
- OR -
With the handset in idle, press to enter the directory review mode
The first directory entry will be displayed.
number, up to
16 digits For
numbers longer
than 16 digits,
only the first 13
digits will be
• Scroll through the directory entries using
character of the name to be searched (using the digit keys) Continue
and
or enter the first
navigating using the
or
scroll keys, until you reach the entry
to be dialed
shown Press
or # to scroll the
phone number
to see the
*
• Press
or SPEAKER to dial the number
additional digits
Edit a directory entry
•
If there are no
entries in the
directory, when
it is accessed,
DIRECTORY
EMPTY will
display
• Follow the steps in Review/dial from the directory (above) to reach
the entry to be edited
• Press SEL to enter number edit mode
EDIT NUMBER
• Press MUTE/REMOVE to backspace and delete numbers, or press
CID or DIR to move the cursor to the number you wish to change
Then re-enter the correct number(s) by pressing the dialing keys (0-9)
Press and hold REDIAL/PAUSE to add pauses if necessary
800-595-9511_
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19
Telephone directory
• Press SEL
EDIT NAME
VTech Com_
• Press MUTE/REMOVE to backspace and use the digit keys to
enter the correct name
• Press SEL. You’ll hear a confirmation tone.
Delete a directory entry
• Follow the steps in Review/dial from the directory (page 19)
to reach the entry to be deleted
• Press MUTE/REMOVE to delete the entry. A confirmation tone
will sound
• The handset will then advance to the next entry, if any
20
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Caller ID
Caller ID - call waiting ID
Your phone is capable of displaying the number of the calling party before you answer the phone
(Caller ID or CID) If the number is already in the directory, the name of the caller will also be displayed
It is also capable of displaying CID information in conjunction with a call waiting alert signal (call
waiting caller ID) With call waiting caller ID, the CID data is displayed so you can decide whether
to answer the incoming call, or continue with your current conversation Your phone can hold up to
50 CID entries
•
If you answer
a call before
the information
appears on the
screen, it will not
be in the caller
ID log
Press OFF any
time to exit caller
ID log
NOTES ABOUT CALLER ID & CALL WAITING CALLER ID These are subscription services,
provided by most regional telephone service providers You must subscribe to these services to
get the benefits of these features. If you do not subscribe to CID services, you can still use your
phone and the other features it offers
Due to regional incompatibilities, CID information may not be available for every incoming call In
addition, the calling parties may intentionally block their name and/or phone number from being
•
•
The NEW icon
in the lower left
corner indicates
the call has
sent
not yet been
reviewed
• As new CID/call waiting ID records are received, your handset
displays will alert you to the new CID records, for example:
VTECH
5 MISSED CALLS
• After you review all new CID records, the NEW call indicator will be
turned off and the screen will show:
VTECH
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21
Caller ID
• If the call log is full, the oldest entry is deleted to make room
for the new call If the call log is empty when you try to enter to
call log review, the following message is displayed:
CALL LOG EMPTY
Review caller ID
You can review the CID records via the menu as described below,
or by pressing
while in idle, and the handset moves directly
to CID review
• In idle mode, press MENU
>CALL LOG
RINGER VOLUME
• Press
to scroll to the CALL LOG option
• Press SEL Use
and
to scroll through the call log entries
When the beginning or the end of the call log is reached, a
double beep will sound
Store caller ID
• Follow the steps in Review caller ID (above) to scroll to the
record to be stored
595-9511
1-595-9511
800-595-9511
1-800-595-9511
• To view alternate dialing sequences, press the # key repeatedly
The screen will scroll through the various dialing options (1 +
area code + number, area code + number, 1 + number, number
only) Press SEL to store the displayed number The various
dialing options are:
• If the CID record contains both name and number, the CID will
be stored after pressing SEL
• If the CID record does not contain a name, you will be prompted
EDIT NAME
VTech Com_
to EDIT NAME and the screen will show:
22
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Caller ID
• If the CID record does not contain a number, you will be
EDIT NUMBER
prompted to EDIT NUMBER, and the screen will show:
800-595-9511_
• A confirmation beep will sound and the screen will display:
SAVED
• If both name and number are missing, for example, as in a
private listing, the request will be rejected with the message:
UNABLE TO SAVE
• If the number already exists in the directory, the entry will not
be stored, and the screen will show:
ALREADY
SAVED
LIST FULL
•
If the directory is full, the screen will show:
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23
Caller ID
Dial from caller ID
• Follow the steps in Review caller ID (page 22) to scroll to the
entry to be dialed
• To change how the number will be dialed, press # repeatedly
595-9511
1-595-9511
800-595-9511
1-800-595-9511
The screen will scroll through the dialing options:
Press
/FLASH or SPEAKER key to dial the number
Delete caller ID
• Follow the steps in Review caller ID (page 22) to scroll to the
record to be deleted
• Press the MUTE/REMOVE key to delete the desired record
A confirmation beep will sound and the previous CID record
will be displayed on the screen
• To delete all the CID records, press and hold the MUTE/
REMOVE key The screen will ask if you want to DELETE
ALL CALLS? Press SEL to confirm. Press OFF to return to
the CID record previously displayed
24
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Handset settings
Ringer volume
•
From the idle (off) mode, press SEL then
or
until RINGER VOLUME
is shown
•
The handset will
not ring when a
call comes in if
ringer volume is
set at the lowest
setting
•
•
Press SEL The current ringer volume will be shown:
Press and or enter a digit (0 through 6) to the desired ringer volume The
current ring tone will play and the volume bar is increased or decreased each
time the setting is adjusted At the lowest setting the display will show:
- OR -
• From idle (off) mode, press the +/- volume control keys on the side
of the handset to directly enter the RINGER VOLUME menu
• Press and
to the desired ringer volume
Ring tone
•
•
•
From the idle (off) mode, press SEL then
or
until RINGER TONE
is displayed
Press SEL You can then use
sample the ring tone
or
or enter a digit (0 through 9) to
Press SEL to confirm.
Key tone
•
•
From the idle (off) mode, press SEL then
or
to KEY TONE
>KEY TONE
LANGUAGE
Press SEL The current setting will be shown Press or to scroll to
ON or OFF When set to ON, the handset will emit a beep whenever a
key is pressed
•
When the desired option is shown, press SEL
Handset name (preset to VTECH)
HANDSET NAME
VTECH_
• You can give each handset its own unique name (such as kitchen or
office). The name is shown in the first line when the handset is idle.
The name can be a up to 16 characters in length
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25
Handset settings
• From idle (off) mode, press SEL then
or
to HANDSET
NAME
HANDSET NAME
Kitchen_
•
•
The clear voice
mail function only
cancels the voice
mail indicator on
the screen of the
handset
• Press SEL The display will show the current setting, for
example:
• Press DELETE to backspace then enter the desired name
NOTE: The characters are entered in the same way as for the
telephone directory, see the table on page 18
• Press SEL to confirm.
LANGUAGE
ENGLISH
When the phone
is set for pulse
Language (preset to English)
dial mode, it is
• From the idle (off) mode, press MENU then
or
to
possible to switch
to temporary tone
mode during an
outgoing call by
pressing *TONE
Once pressed, tone
will be used for rest
of the call After you
hang up, the phone
will return to pulse
dialing for the next
call
LANGUAGE
• Press SEL Press
French
• Press SEL to confirm.
>CLR VOICE MAIL
DIAL TYPE
or
to select from English, Spanish or
TURN INDICATOR
OFF?
Clear voice mail
• From the idle (off) mode, press MENU then
or to CLR
VOICE MAIL
• Press SEL
• Press SEL again to confirm or press OFF to exit
>DIAL TYPE
DIRECTORY
Dial type (preset to tone)
• From idle (off) mode, press MENU then
• Press SEL then or to scroll to TONE or PULSE
• Press SEL to confirm.
or to DIAL TYPE
DIAL TYPE
PULSE
26
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Headset operation
Headset
You can use this telephone handsfree when you install
any VTech 2 5 mm headset, purchased separately
Plug the headset into the jack located on the left side of
the handset (under the small rubber flap). Do not force the
connection, but make sure the plug fits securely.
•
To purchase a
headset, visit us on
the web at www
vtechphones com
or call VTech
Customer Service
at 1-800-595-
9511 In Canada,
contact VTech
Telecommunications
CanadaLtd atwww
vtechcanada com or
1-800-267-7377
Operating range
This c ordles s telephone o perates within
the maximum power allowed by the Federal
Communications Commission (FCC) Even so, this
handset and base can communicate only over a certain
distance - which can vary with the locations of the base
and handset, the weather, and the construction of your
home or office.
If you receive a call while you are out of range, the
handset might not ring or if it does ring, the call might not
connect well when you press TALK Move closer to the
base, then press TALK to answer the call
If you move out of range during a phone conversation, you
might hear noise or interference To improve reception,
move closer to the base
If you move out of range without pressing OFF, the phone
will be left off the hook To hang up properly, walk back
into range, periodically pressing OFF
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Batteries
Battery care and performance
After the battery is fully charged, you can expect the following performance:
•
•
If you repeatedly
get a low battery
indicator, even
after charging
overnight, the
battery should be
replaced
To reduce the
risk of fire or
injury to persons
or damage to the
telephone, read
and follow these
instructions
Operation
Operating time
While in use (talking)
up to 7 hours
up to 3 days
While not in use (standby*)
* Handset is off the base unit or charger but not in use
The battery needs charging when:
— A new battery is installed in the handset
— The phone beeps twice every five seconds.
— The screen displays LOW BATTERY and the low battery icon
Place the handset in the base so the CHARGE light turns on The battery is usually fully
charged in about 16 hours
You can keep the battery fully charged by returning the handset to the base or charger after each use
•
•
•
carefully
•
Charge the
battery provided
or identified
Replace the handset battery
1 Remove the battery compartment cover on the handset by
pressing on the indentation and sliding the cover downward
for use with
this product in
accordance with
the instructions
and limitations
specified in this
user’s manual
2 Lift out the old battery and disconnect
3 Align the two holes in the new battery’s plug with the socket pins,
and snap the plug into place Snap the battery in the compartment,
as described in Installation, on page 5
4 Replace the cover by sliding it up into place
5 The new battery must be fully charged before using the phone
Place the handset in the base or charger and allow it to charge for at
least 16 hours the first charge. The telephone might operate before
that, but for best performance, let the battery charge fully
28
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Additional Information
Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications
Canada Ltd at 1-800-267-7377
Problem
Suggestion
My phone doesn’t
• Make sure the power cord is plugged in
work at all
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack
• Disconnect the AC adaptor for a few minutes, and then reconnect it
• Charge the battery in the handset for at least 16 hours For optimum daily performance, return
the handset to its base when not in use
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• You may need to purchase a new battery, please refer to the Batteries section of this user’s
manual
I cannot get a dial
• Try all the suggestions above
tone
• Move the handset closer to the base You might have moved out of range
• Your line cord might be malfunctioning Try installing a new line cord
• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and
connect a different phone If there is no dial tone on that phone either, the problem is in your
wiring or local service Contact your local telephone company
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Troubleshooting
Problem
Suggestion
I cannot dial out
• Make sure you have a dial tone before dialing. The handset may take a second or two to find the
base and produce a dial tone This is normal Wait an extra second before dialing
• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or
touch tone) Refer to the dial mode section of this user’s manual
• If the other phones in your home are having the issue, the problem is in your wiring or local service
Contact your local telephone company
•
Eliminate any background noise Noise from a television, radio or other appliance may cause the phone
not to dial out properly. If you cannot eliminate the background noise, first try muting the handset before
dialing, or dialing from another room in your home with less background noise
UNABLE TO
CALL TRY
AGAIN displays
on my handset
• Move the handset closer to the base You might have moved out of range
• If the handset is in its base and the charging light does not light, refer to the Charge light is off
section in this troubleshooting guide
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in Allow
up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones
The battery does • Charge the battery in the handset for 16 hours For optimum daily performance, return the handset
to its base when not in use
not hold a charge
• You may need to purchase a new battery, please refer to the Batteries section of this user’s
manual
• Your phone might be malfunctioning Please refer to the Warranty section of this user’s manual for
further instruction
30
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Troubleshooting
Problem
Suggestion
If you subscribe to • If you hear noise during conversations and/or your caller ID features aren’t functioning properly,
DSL service
install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.
I get noise, static,
or weak signal
even when I’m
near the base
•
Other cordless phones and 802 11 wireless routers that are used for home computer networks both use internal
radios to communicate The radios may interfere with one another You can improve the performance of your
cordless phones and your router by:
a positioning your new phone as far away as possible from any other existing cordless telephone system that
is already installed in your home to avoid the two systems interfering with each other
b positioning your telephone base as far as possible from your router, computer or any other computer
devices
c selecting channels four through 10 for your router (refer to your router’s user manual for more information)
•
Other electronic products can cause interference with your cordless phone Try installing your phone as far
away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers,
cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless
phones
•
•
Microwaves operate on the same frequency as your phone It is normal to experience static on your phone while
the microwave is running Do not install this phone in the same outlet or near the microwave
If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a
different location If this solves the problem, re-locate your phone or modem farther apart from one another, or
use a different surge protector
•
•
Relocate your phone to a higher location The phone will likely get better reception not installed in a low area
If the other phones in your home are having the issue, the problem is in your wiring or local service Contact
your local telephone company (charges may apply )
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Troubleshooting
Problem
Suggestion
I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone If you
using my phone
still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
My handset does not
ring when I receive
a call
• Make sure you have the ringer activated Refer to the section(s) on ringer selection in this
user’s manual
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
Make sure the power cord is plugged in
• You may be too far from the base unit
• Charge the battery in the handset for 16 hours For optimum daily performance, return the
handset to its base when not in use
• You may have too many extension phones on your telephone line to allow all of them to ring
Try unplugging some of the other phones
• The layout of your home or office might be limiting the operating range. Try moving the base
to another location, preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service Contact your local telephone company (charges may apply )
• Test a working phone at the phone jack If another phone has the same problem, the problem
is the phone jack Contact your local telephone company (charges may apply )
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Your line cord might be malfunctioning Try installing a new line cord
32
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Troubleshooting
Problem
Suggestion
My calls fade or cut in
and out while I’m using
my handset
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone It is normal to experience static
on your phone while the microwave is running Do not install this phone in the same outlet or
near the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
• Relocate your phone to a higher location The phone will get better reception not installed in
a low area
• If the other phones in your home are having the issue, the problem is in your wiring or local
service
The charge light is off • Clean the handset and base charging contact each month using a pencil eraser or cloth
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• Your phone might be malfunctioning Please refer to the Warranty section of this user’s manual
for further instruction
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Troubleshooting
Problem
Suggestion
My Caller ID isn’t
• Caller ID is a subscription service You must subscribe to this service for this feature to work
working
on your phone
• Your caller must be calling from an area that supports caller ID
• Both you and your caller’s telephone companies must use caller ID compatible equipment
Common cure for
If the unit does not seem to be responding normally, then try putting the handset in its base If it
electronic equipment
does not seem to respond, do the following (in the order listed):
1 Disconnect the power to the base
2 Disconnect the handset battery, and spare battery, if applicable
3 Wait a few minutes
4 Connect power to the base
5 Re-install the battery(ies)
6 Wait for the handset to re-establish its link with the base To be safe, allow up to one minute
for this to take place
34
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Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care
Avoid rough treatment
Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it
Avoid water
Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain, or handle it with wet hands Do not install your base unit near a sink, bathtub or shower
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety, use caution when using electric appliances during storms
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or
cleaning solvents of any kind
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords
Warranty
What does this limited warranty cover?
•
The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided by
VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in
accordance with operation instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
•
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product If we repair this
product, we may use new or refurbished replacement parts If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design VTech
will return repaired or replacement products to you in working condition VTech will retain defective parts, modules, or equipment Repair or replacement of Product, at VTech’s option, is
your exclusive remedy You should expect the repair or replacement to take approximately 30 days
How long is the limited warranty period?
•
The limited warranty period for the product extends for ONE (1) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited
warranty This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b)
the time remaining on the original one-year warranty; whichever is longer
What is not covered by this limited warranty?
This limited warranty does not cover
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid
intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3 Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
4 Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
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Warranty
5 Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6 Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental
purposes ); or
7 Product returned without valid proof of purchase (see 2 below); or
8 Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit
How do you get warranty service?
•
To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product Before calling for service, please check the user’s
manual A check of the Product controls and features may save you a service call
•
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport
of Product (s) to the service location VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid VTech assumes
no risk for damage or loss of the Product in transit
•
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the
cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
2 Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3 Provide your name, complete and correct mailing address, and telephone number
Other Limitations
•
This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other
warranties for this product The warranty exclusively describes all of VTech’s responsibilities regarding the product There are no other express warranties No one is authorized to make
modifications to this limited warranty and you should not rely on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from
date of purchase Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you
•
In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or
other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you
36
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Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1 Read and understand all instructions
2 Follow all warnings and instructions marked on the product
3 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning
4 Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)
5 Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage
6 Slots and openings in the back or bottom of the base unit and handset are provided for ventilation To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper
ventilation is not provided
7 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home, consult your dealer or local power
company
8 Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it
9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specified access
doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
A When the power supply cord or plug is damaged or frayed
B If liquid has been spilled onto the product
C If the product has been exposed to rain or water
D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions, as improper adjustment of
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation
E If the product has been dropped and the base and/or handset has been damaged
F If the product exhibits a distinct change in performance
13 Avoid using a telephone (other than cordless) during an electrical storm There is a remote risk of electric shock from lightning
14 Do not use the telephone to report a gas leak in the vicinity of the leak
15 Only put the handset of your telephone next to your ear when it is in normal talk
SAVE THESE INSTRUCTIONS
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FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules These requirements
are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications However, there is no guarantee that interference will not occur in a particular installation If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
*
*
*
*
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product
This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The base unit shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA) The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant
telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines See Installation Instructions in the user’s manual
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone company
This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents For repair procedures, follow the instructions outlined under the Limited Warranty
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service The telephone company is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are planned
38
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FCC, ACTA and IC regulations
If this product is equipped with a corded or cordless handset, it is hearing aid compatible
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
*
Remain on the line and briefly explain the reason for the call before hanging up.
*
Perform such activities in off-peak hours, such as early morning or late evening
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
The RBRC® Seal
The RBRC® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc is voluntarily participating in an industry program to collect and
recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada
®
The RBRC program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal waste,which may be illegal in
your area
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech
product service centers Please call 1-800-8-BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in your area VTech’s
involvement in this program is part of its commitment to protecting our environment and conserving natural resources
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation
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Technical specifications
Enhanced 5 8GHz technology–your phone operates on a dual band transmission that combines the best of 5 8GHz and
2 4GHZ technologies, providing enhanced performance over standard cordless telephones
Frequency Control
Transmit Frequency
Crystal controlled PLL synthesizer
Base: 5725-5850 MHz
Handset: 2400-2483 5 MHz
Receive Frequency
Base: 2400-2483 5 MHz
Handset: 5725-5850 MHz
Channels
95
Nominal Effective Range
Maximum power allowed by the FCC and IC Actual operating range may vary
according to environmental conditions at the time of use
Size
Handset: 150 3mm X 50 3mm X 37 3mm
Base: 122 8mm X 108 7mm X 62 3mm
Charger: 80mm X 89 3mm X 51mm
Weight
Handset: 120 4 grams
Base: 175 grams (with wall mount)
Charger: 64 4 grams
Power Requirements
Handset: 600mAH Ni-MH battery
Base: 9V DC @ 400mA
Charger: 9V DC @ 200mA
Memory
Directory: 50 memory locations, up to 32 digits, 16 characters per location
Caller ID: 50 memory locations
40
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Index
Dial from caller ID 24
Directory 17
Installing handset battery 5
A
Internet
9
Adjust handset volume 13
Answering calls 13
DSL (internet)
9
K
E
Key tone 25
B
Edit a directory entry 19
Base LEDs 12
Base unit layout 11
Batteries 28
Belt clip 8
L
F
Language 26
FCC, ACTA and IC regulations 38
Find handset 16
M
Flash function 13
Maintenance 35
Making calls 13
Mute 14
C
Caller ID 21–24
H
Caller ID - call waiting ID 21
Characters by number 18
Check battery indicator 7
Check for dial tone 8
Choose location 5
Clear voice mail 26
Conference call 16
Connect power to base unit/
chargers 6
Handset icons 12
Handset layout 10
Handset LEDs 12
Handset name 41
Handset operation 13–16
Handset settings 25–26
Headset 27
N
Noise filter 9
O
Operating range 27
Headset operation 27
P
Connect to phone 6
Parts check list 4
I
If you subscribe to DSL service
Important safety instructions 37
Installation 5–9
8
D
R
Delete a directory entry 20
Delete caller ID 24
Redial 14
Replace handset battery 28
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41
Index
Review/dial from the directory 19
Review caller ID 22
Ringer volume 25
S
Store a new entry 17
Store caller ID 22
T
Technical specifications 40
Telephone directory 17–20
The RBRC® Seal
Troubleshooting 29
V
Voice mail service 16
Volume 13, 25
W
Wall mounting (optional) 9
Warranty 35
42
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VTECH TELECOMMUNICATION LTD
A member of THE VTECH GROUP OF COMPANIES
Distributed in the U S A by VTech Communications, Inc Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada Ltd , Richmond, B C
Copyright ©2005 for VTECH TELECOMMUNICATIONS LTD
Printed in China
91-000470-030-000
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User’s Manual
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Model: i6725
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